SLA Contracts in the North West

Service Level Agreement (SLA)
England > North West

The following table provides summary statistics for contract job vacancies advertised in the North West with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 28 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
28 Apr 2024
Same period 2023 Same period 2022
Rank 47 95 81
Rank change year-on-year +48 -14 +2
Contract jobs citing SLA 101 67 115
As % of all contract jobs advertised in the North West 3.66% 2.10% 2.83%
As % of the Quality Assurance & Compliance category 21.09% 14.23% 21.30%
Number of daily rates quoted 20 18 58
10th Percentile £338 £213 £136
25th Percentile £459 £436 £163
Median daily rate (50th Percentile) £538 £479 £225
Median % change year-on-year +12.27% +112.78% +2.27%
75th Percentile £582 £530 £525
90th Percentile £588 £550 £590
England median daily rate £330 £298 £350
% change year-on-year +10.92% -15.00% -6.67%
Number of hourly rates quoted 18 17 20
10th Percentile £10.95 £29.06 £11.36
25th Percentile £10.98 £29.30 £11.75
Median hourly rate £11.60 £42.50 £12.59
Median % change year-on-year -72.71% +237.57% -13.17%
75th Percentile £16.21 £47.00 £19.25
90th Percentile £17.74 £49.52 £50.00
England median hourly rate £14.60 £18.50 £16.50
% change year-on-year -21.08% +12.12% +17.86%

All Quality Assurance and Compliance Skills
North West

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the North West with a requirement for quality assurance or compliance skills.

Contract vacancies with a requirement for quality assurance or compliance skills 479 471 540
As % of all contract IT jobs advertised in the North West 17.34% 14.74% 13.30%
Number of daily rates quoted 265 293 395
10th Percentile £325 £289 £205
25th Percentile £425 £391 £325
Median daily rate (50th Percentile) £513 £475 £463
Median % change year-on-year +7.89% +2.70% +2.78%
75th Percentile £598 £588 £591
90th Percentile £694 £650 £675
England median daily rate £525 £525 £524
% change year-on-year - +0.19% +10.32%
Number of hourly rates quoted 71 32 39
10th Percentile - £24.44 £11.07
25th Percentile £10.95 £30.23 £11.75
Median hourly rate £12.84 £38.55 £18.00
Median % change year-on-year -66.69% +114.17% +16.13%
75th Percentile £26.66 £48.38 £36.16
90th Percentile £43.75 £66.05 £54.21
England median hourly rate £22.04 £41.50 £27.50
% change year-on-year -46.90% +50.91% +30.95%

SLA
Job Vacancy Trend in the North West

Job postings citing SLA as a proportion of all IT jobs advertised in the North West.

Job vacancy trend for SLA in the North West

SLA
Contractor Daily Rate Trend in the North West

3-month moving average daily rate quoted in jobs citing SLA in the North West.

Daily rate trend for SLA in the North West

SLA
Daily Rate Histogram in the North West

Daily rate distribution for jobs citing SLA in the North West over the 6 months to 28 April 2024.

Daily rate histogram for SLA in the North West

SLA
Contractor Hourly Rate Trend in the North West

3-month moving average hourly rates quoted in jobs citing SLA in the North West.

Hourly rate trend for SLA in the North West

SLA
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the North West region over the 6 months to 28 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Manchester +28 45 £448 -8.21% 27
Cumbria - 28 £575 - 3
Cheshire +24 24 £122 -63.85% 19
Merseyside +10 2 - - 6
Lancashire -15 2 £550 - 6
SLA
England

SLA
Co-occurring Skills and Capabilities in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (1.98%) Microsoft Exchange
2 1 (0.99%) Alfresco
Applications
1 23 (22.77%) Microsoft Office
2 19 (18.81%) Microsoft Excel
3 9 (8.91%) Microsoft PowerPoint
4 2 (1.98%) Spreadsheet
Cloud Services
1 13 (12.87%) Microsoft 365
2 6 (5.94%) OneDrive
3 4 (3.96%) AWS
4 1 (0.99%) Azure
4 1 (0.99%) IaaS
Communications & Networking
1 7 (6.93%) Firewall
2 2 (1.98%) SD-WAN
2 2 (1.98%) WAN
3 1 (0.99%) LAN
3 1 (0.99%) SMS
3 1 (0.99%) TCP/IP
Database & Business Intelligence
1 3 (2.97%) PostgreSQL
Development Applications
1 3 (2.97%) Mocha
2 2 (1.98%) Git
3 1 (0.99%) Cypress.io
3 1 (0.99%) GoCD
General
1 55 (54.46%) Social Skills
2 22 (21.78%) Finance
3 9 (8.91%) Analytical Skills
4 7 (6.93%) Public Sector
5 5 (4.95%) Banking
6 3 (2.97%) Billing
6 3 (2.97%) Presentation Skills
7 1 (0.99%) Automotive
7 1 (0.99%) Retail
Job Titles
1 29 (28.71%) Service Desk Agent
2 15 (14.85%) Analyst
3 13 (12.87%) Service Analyst
3 13 (12.87%) Service Desk Analyst
4 10 (9.90%) 1st Line Service Desk Analyst
4 10 (9.90%) Lead
5 8 (7.92%) 3rd Line Engineer
5 8 (7.92%) Delivery Manager
5 8 (7.92%) Service Delivery Manager
5 8 (7.92%) Service Manager
6 6 (5.94%) 1st Line Engineer
6 6 (5.94%) 2nd Line Engineer
7 5 (4.95%) Microsoft Engineer
7 5 (4.95%) Support Engineer
8 4 (3.96%) 1st/2nd Line Support
8 4 (3.96%) 1st/2nd Line Support Engineer
8 4 (3.96%) 2nd Line Support
8 4 (3.96%) 2nd Line Support Engineer
8 4 (3.96%) Network Engineer
9 3 (2.97%) Customer Service Advisor
Libraries, Frameworks & Software Standards
1 4 (3.96%) Jest
1 4 (3.96%) React
2 3 (2.97%) Redux
3 2 (1.98%) Node.js
4 1 (0.99%) Spring Boot
Miscellaneous
1 3 (2.97%) Management Information System
1 3 (2.97%) Public Cloud
2 1 (0.99%) Social Media
Operating Systems
1 23 (22.77%) Windows
2 16 (15.84%) Windows 10
3 6 (5.94%) Apple iOS
3 6 (5.94%) Mac OS
Processes & Methodologies
1 62 (61.39%) Customer Service
2 42 (41.58%) Problem-Solving
3 18 (17.82%) Service Delivery
3 18 (17.82%) Time Management
4 12 (11.88%) Decision-Making
4 12 (11.88%) Stakeholder Management
5 10 (9.90%) Business Case
6 9 (8.91%) People Management
7 8 (7.92%) ITIL
8 7 (6.93%) Fault Management
8 7 (6.93%) Service Management
9 6 (5.94%) Asset Management
9 6 (5.94%) Customer Experience
9 6 (5.94%) Incident Management
9 6 (5.94%) Inventory Management
9 6 (5.94%) Software Deployment
10 4 (3.96%) CI/CD
10 4 (3.96%) Customer Requirements
11 3 (2.97%) Contract Management
11 3 (2.97%) Deployment Automation
Programming Languages
1 2 (1.98%) Java
2 1 (0.99%) JavaScript
2 1 (0.99%) TypeScript
Qualifications
1 29 (28.71%) Security Cleared
2 27 (26.73%) SC Cleared
3 4 (3.96%) CCNP
3 4 (3.96%) Cisco Certification
4 2 (1.98%) CCNA
4 2 (1.98%) Degree
4 2 (1.98%) ITIL Certification
5 1 (0.99%) DV Cleared
Quality Assurance & Compliance
1 9 (8.91%) Disclosure Scotland
2 3 (2.97%) QA
System Software
1 10 (9.90%) Active Directory
2 5 (4.95%) Hyper-V
2 5 (4.95%) VMware Infrastructure
Systems Management
1 7 (6.93%) Microsoft Intune
2 6 (5.94%) SCCM
2 6 (5.94%) Systems Management Server (SMS)
3 3 (2.97%) Kubernetes
Vendors
1 35 (34.65%) Microsoft
2 16 (15.84%) ServiceNow
3 6 (5.94%) Apple
4 5 (4.95%) VMware
5 4 (3.96%) Cisco
5 4 (3.96%) Meraki
6 3 (2.97%) Veeam
7 1 (0.99%) SAP