The table below looks at the statistics for SLA skills in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited SLA over the 3 months to 21 November 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
21 Nov 2014
Same period 2013 Same period 2012
Service Level Agreement (SLA)
Rank 62 87 76
Rank change year-on-year
+25 -11
Contract jobs citing SLA 80 44 59
As % of all contract IT jobs located in the North West 2.51% 1.59% 1.95%
As % of the Quality Assurance & Compliance category 40.61% 20.00% 35.98%
Number of daily rates quoted 43 11 23
Average daily rate
Keep up to 90%
of your Daily Rate
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£150 £300 £337
Average daily rate % change year-on-year
-50.00% -10.84%
90% offered a daily rate of more than £110 £110 £160
10% offered a daily rate of more than £446 £363 £445
UK excluding London average daily rate £263 £275 £300
% change year-on-year
-4.54% -8.33%
Number of hourly rates quoted 11 13 7
Average hourly rate £15.00 £17.15 £18.50
Average hourly rate % change year-on-year
-12.53% -7.29%
UK excluding London average hourly rate £15.00 £16.00 £16.38
% change year-on-year
-6.25% -2.29%
SLA
England

The following table is for comparison with the above and provides statistics for the entire Quality Assurance & Compliance category in contract jobs advertised in the North West region.

Quality Assurance & Compliance Category
North West
Contract IT job ads with a match in the
Quality Assurance & Compliance category
197 220 164
As % of all contract IT jobs located in the North West 6.18% 7.97% 5.41%
Number of daily rates quoted 110 92 76
Average daily rate £328 £339 £350
Average daily rate % change year-on-year
-3.24% -3.28%
90% offered a daily rate of more than £110 £225 £160
10% offered a daily rate of more than £551 £450 £450
UK excluding London average daily rate £363 £350 £370
% change year-on-year
+3.57% -5.40%
Number of hourly rates quoted 15 22 9
Average hourly rate £15.00 £17.50 £18.50
Average hourly rate % change year-on-year
-14.28% -5.40%
90% offered a hourly rate of more than £11.00 £14.65 £16.33
10% offered a hourly rate of more than £35.00 £43.85 £23.90
UK excluding London average hourly rate £20.00 £17.50 £19.00
% change year-on-year
+14.28% -7.89%

SLA
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing SLA across the North West region as a proportion of the total demand within the Quality Assurance & Compliance category.

SLA Jobs Demand Trend in the North West

SLA
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing SLA across the North West region.

SLA Daily Rate Trend in the North West

SLA
Daily Rate Histogram in the North West

This chart provides a histogram of daily rates quoted in contract IT jobs citing SLA across the North West region over the 3 months to 21 November 2014.

SLA Daily Rate Histogram in the North West

SLA
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing SLA across the North West region.

SLA Hourly Rate Trend in the North West

SLA
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing SLA within the North West region over the 3 months to 21 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire +34 32 £110 -57.69% 7
Manchester -9 26 £285 +4.10% 15
Lancashire -22 10 £240 -22.62% 1
Merseyside +1 8 £170 +70.00% 4
Cumbria - 3 - -
SLA
England

SLA
Top 30 Related IT Skills in the North West

For the 6 months to 21 November 2014, IT contractor jobs across the North West region citing SLA also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited SLA.

1 58 (41.73%) ITIL
2 51 (36.69%) Service Management
3 50 (35.97%) MS Office
4 48 (34.53%) Microsoft
5 47 (33.81%) Security Cleared
6 41 (29.50%) Windows
7 40 (28.78%) SC Cleared
8 32 (23.02%) MS Excel
8 32 (23.02%) HP
9 29 (20.86%) Service Delivery
10 25 (17.99%) Windows 7
11 24 (17.27%) Finance
12 23 (16.55%) Active Directory
12 23 (16.55%) Lotus
12 23 (16.55%) IBM Notes
13 22 (15.83%) MCP
14 21 (15.11%) Systems Management Server (SMS)
14 21 (15.11%) OpenView
14 21 (15.11%) Citrix
15 20 (14.39%) Windows XP
16 18 (12.95%) Blackberry
16 18 (12.95%) Incident Management
17 15 (10.79%) Windows Vista
17 15 (10.79%) Telecoms
18 14 (10.07%) Problem Management
19 13 (9.35%) SCCM
19 13 (9.35%) Software Deployment
20 12 (8.63%) AppSense
20 12 (8.63%) CA
21 11 (7.91%) Microsoft App-V

SLA
Top Related IT Skills in the North West by Category

For the 6 months to 21 November 2014, IT contractor jobs across the North West region citing SLA also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited SLA. Up to 20 skills are shown per category.

Application Platforms
1 23 (16.55%) IBM Notes
2 6 (4.32%) MS Exchange
3 5 (3.60%) CICS
3 5 (3.60%) SharePoint
4 3 (2.16%) WebLogic
4 3 (2.16%) IIS
4 3 (2.16%) Documentum
4 3 (2.16%) Exchange Server 2010
5 1 (0.72%) CMS
Applications
1 50 (35.97%) MS Office
2 32 (23.02%) MS Excel
3 1 (0.72%) Spreadsheet
Business Applications
1 3 (2.16%) Oracle EBS
2 2 (1.44%) SAP HR
Cloud Services
1 5 (3.60%) SaaS
Communications & Networking
1 4 (2.88%) VPN
1 4 (2.88%) SAN
2 3 (2.16%) Intranet
2 3 (2.16%) LAN
2 3 (2.16%) WAN
2 3 (2.16%) TCP/IP
3 2 (1.44%) 4G
3 2 (1.44%) DHCP
3 2 (1.44%) VoIP
3 2 (1.44%) DNS
3 2 (1.44%) 3G
3 2 (1.44%) Wireless
3 2 (1.44%) 2G
4 1 (0.72%) Network Security
4 1 (0.72%) LTE
4 1 (0.72%) NAS
4 1 (0.72%) Unified Communications
4 1 (0.72%) Firewall
4 1 (0.72%) Wi-Fi
4 1 (0.72%) Ethernet
Database & Business Intelligence
1 3 (2.16%) SQL Server
1 3 (2.16%) BODI
1 3 (2.16%) Oracle Database
2 1 (0.72%) MS Access
General
1 24 (17.27%) Finance
2 15 (10.79%) Telecoms
3 5 (3.60%) Banking
4 2 (1.44%) Retail
4 2 (1.44%) Billing
5 1 (0.72%) Dutch Language
5 1 (0.72%) German Language
5 1 (0.72%) Military
Job Titles
1 64 (46.04%) Analyst
2 43 (30.94%) Service Analyst
3 37 (26.62%) Service Desk Analyst
4 12 (8.63%) Desktop Support
5 11 (7.91%) Operations Manager
6 10 (7.19%) Support Analyst
6 10 (7.19%) Support Engineer
7 7 (5.04%) Service Manager
7 7 (5.04%) 2nd Line Support
8 6 (4.32%) Desktop Support Engineer
8 6 (4.32%) Desktop Engineer
8 6 (4.32%) Help Desk Analyst
9 5 (3.60%) 1st Line Support
10 4 (2.88%) Problem Manager
10 4 (2.88%) Delivery Manager
10 4 (2.88%) Services Delivery Analyst
11 3 (2.16%) Services Delivery Manager
11 3 (2.16%) Desktop Analyst
11 3 (2.16%) Security Engineer
11 3 (2.16%) Senior Security Engineer
Libraries, Frameworks & Software Standards
1 2 (1.44%) EDI
2 1 (0.72%) SAP XI
2 1 (0.72%) JDBC
2 1 (0.72%) Web Services
Miscellaneous
1 18 (12.95%) Blackberry
2 10 (7.19%) Analytical Skills
3 9 (6.47%) Performance Metrics
4 6 (4.32%) Statistics
5 4 (2.88%) CMDB
6 3 (2.16%) Fat Client
6 3 (2.16%) Enterprise Software
6 3 (2.16%) Thin Client
6 3 (2.16%) Management Information System
7 2 (1.44%) GIS
7 2 (1.44%) iPad
8 1 (0.72%) Video Conferencing
8 1 (0.72%) Reference Data
8 1 (0.72%) iPhone
8 1 (0.72%) Client/Server
8 1 (0.72%) NHS
8 1 (0.72%) Graphic Design
Operating Systems
1 41 (29.50%) Windows
2 25 (17.99%) Windows 7
3 20 (14.39%) Windows XP
4 15 (10.79%) Windows Vista
5 7 (5.04%) Windows Server 2008
6 5 (3.60%) Windows Server 2003
6 5 (3.60%) Windows NT
7 4 (2.88%) UNIX
8 3 (2.16%) HPUX
8 3 (2.16%) Solaris
8 3 (2.16%) Apple iOS
9 2 (1.44%) Linux
10 1 (0.72%) Windows 2000
10 1 (0.72%) Windows Mobile
10 1 (0.72%) Windows 8
10 1 (0.72%) Red Hat Enterprise Linux
10 1 (0.72%) Android
Processes & Methodologies
1 58 (41.73%) ITIL
2 51 (36.69%) Service Management
3 29 (20.86%) Service Delivery
4 18 (12.95%) Incident Management
5 14 (10.07%) Problem Management
6 13 (9.35%) Software Deployment
7 10 (7.19%) Line Management
8 8 (5.76%) Root Cause Analysis
9 7 (5.04%) Coaching
9 7 (5.04%) Change Management
9 7 (5.04%) Project Management
10 5 (3.60%) Validation
10 5 (3.60%) PDM
10 5 (3.60%) Operations Management
10 5 (3.60%) CMMI
10 5 (3.60%) Procure-to-pay
10 5 (3.60%) ITIL V3
10 5 (3.60%) Continuous Improvement
10 5 (3.60%) Change Control
11 4 (2.88%) Resource Management
Programming Languages
1 6 (4.32%) C
2 2 (1.44%) SQL
3 1 (0.72%) Java
Qualifications
1 47 (33.81%) Security Cleared
2 40 (28.78%) SC Cleared
3 22 (15.83%) MCP
4 5 (3.60%) Cisco Certification
5 4 (2.88%) ITIL Certification
5 4 (2.88%) CCNA
5 4 (2.88%) Degree
6 3 (2.16%) CRISC
6 3 (2.16%) CISSP
6 3 (2.16%) Microsoft Certification
7 2 (1.44%) CCNP
7 2 (1.44%) BC Cleared
8 1 (0.72%) CTC Cleared
8 1 (0.72%) Chartered Engineer
8 1 (0.72%) MCITP
8 1 (0.72%) MCSE
Quality Assurance & Compliance
1 2 (1.44%) QA
System Software
1 23 (16.55%) Active Directory
2 11 (7.91%) Microsoft App-V
3 4 (2.88%) VMware Infrastructure
4 2 (1.44%) XenApp
5 1 (0.72%) XenDesktop
5 1 (0.72%) Oracle RAC
Systems Management
1 21 (15.11%) OpenView
1 21 (15.11%) Systems Management Server (SMS)
2 13 (9.35%) SCCM
3 1 (0.72%) Symantec Enterprise Vault
3 1 (0.72%) Backup Exec
Vendors
1 48 (34.53%) Microsoft
2 32 (23.02%) HP
3 23 (16.55%) Lotus
4 21 (15.11%) Citrix
5 12 (8.63%) CA
5 12 (8.63%) AppSense
6 11 (7.91%) Lumension
7 9 (6.47%) Cisco
8 4 (2.88%) Oracle
8 4 (2.88%) VMware
9 3 (2.16%) F5
9 3 (2.16%) Business Objects
9 3 (2.16%) SAP
9 3 (2.16%) Compuware
10 2 (1.44%) Dell
10 2 (1.44%) EMC
10 2 (1.44%) IBM
10 2 (1.44%) Ericsson
10 2 (1.44%) Symantec
10 2 (1.44%) Remedy
Manchester
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