The table below looks at the statistics for SLA skills in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited SLA over the 3 months to 27 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Mar 2015
Same period 2014 Same period 2013
Service Level Agreement (SLA)
Rank 80 67 81
Rank change year-on-year
-13 +14
Contract jobs citing SLA 69 69 37
As % of all contract IT jobs located in the North West 1.91% 2.43% 1.58%
As % of the Quality Assurance & Compliance category 24.64% 31.65% 27.21%
Number of daily rates quoted 21 19 8
Average daily rate
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£263 £222 £120
Average daily rate % change year-on-year
+18.24% +85.00%
90% offered a daily rate of more than £120 £112 £82
10% offered a daily rate of more than £400 £326 £338
UK excluding London average daily rate £300 £300 £300
Number of hourly rates quoted 10 7 5
Average hourly rate £16.75 £15.50 £10.58
Average hourly rate % change year-on-year
+8.06% +46.50%
90% offered a hourly rate of more than £14.05 £10.90 £10.20
10% offered a hourly rate of more than £55.05 £18.90 £31.50
UK excluding London average hourly rate £14.75 £14.00 £12.00
% change year-on-year
+5.35% +16.66%
SLA
England

The following table is for comparison with the above and provides statistics for the entire Quality Assurance & Compliance category in contract jobs advertised in the North West region.

Quality Assurance & Compliance Category
North West
Contract IT job ads with a match in the
Quality Assurance & Compliance category
280 218 136
As % of all contract IT jobs located in the North West 7.76% 7.69% 5.82%
Number of daily rates quoted 139 109 65
Average daily rate £375 £375 £243
Average daily rate % change year-on-year
- +54.63%
90% offered a daily rate of more than £264 £223 £125
10% offered a daily rate of more than £513 £475 £460
UK excluding London average daily rate £385 £370 £330
% change year-on-year
+4.05% +12.12%
Number of hourly rates quoted 12 18 8
Average hourly rate £15.75 £19.50 £12.79
Average hourly rate % change year-on-year
-19.23% +52.46%
90% offered a hourly rate of more than £14.55 £11.63 £9.85
10% offered a hourly rate of more than £49.50 £40.00 £55.00
UK excluding London average hourly rate £22.50 £17.40 £18.50
% change year-on-year
+29.31% -5.94%

SLA
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing SLA across the North West region as a proportion of the total demand within the Quality Assurance & Compliance category.

SLA Jobs Demand Trend in the North West

SLA
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing SLA across the North West region.

SLA Daily Rate Trend in the North West

SLA
Daily Rate Histogram in the North West

This chart provides a histogram of daily rates quoted in contract IT jobs citing SLA across the North West region over the 3 months to 27 March 2015.

SLA Daily Rate Histogram in the North West

SLA
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing SLA across the North West region.

SLA Hourly Rate Trend in the North West

SLA
Hourly Rate Histogram in the North West

This chart provides a histogram of hourly rates quoted in contract IT jobs citing SLA across the North West region over the 3 months to 27 March 2015.

SLA Hourly Rate Histogram in the North West

SLA
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing SLA within the North West region over the 3 months to 27 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -8 25 £160 +33.33% 12
Cheshire -6 21 £275 +23.87% 5
Merseyside -10 9 £300 +287.09% 1
Cumbria - 4 £375 - 2
Lancashire -18 2 - - 1
SLA
England

SLA
Top 30 Related IT Skills in the North West

For the 6 months to 27 March 2015, IT contractor jobs across the North West region citing SLA also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited SLA.

1 66 (41.77%) ITIL
2 49 (31.01%) Windows
3 47 (29.75%) Service Management
4 45 (28.48%) Microsoft
5 41 (25.95%) MS Office
6 38 (24.05%) MS Excel
7 36 (22.78%) HP
8 28 (17.72%) Security Cleared
9 27 (17.09%) Service Delivery
10 26 (16.46%) Telecoms
10 26 (16.46%) OpenView
10 26 (16.46%) MCP
11 25 (15.82%) IBM Notes
11 25 (15.82%) Lotus
11 25 (15.82%) SC Cleared
12 24 (15.19%) Systems Management Server (SMS)
13 23 (14.56%) Incident Management
14 20 (12.66%) Finance
15 19 (12.03%) Line Management
16 17 (10.76%) UNIX
17 16 (10.13%) Active Directory
18 15 (9.49%) Problem Management
18 15 (9.49%) Analytical Skills
19 14 (8.86%) Change Management
20 13 (8.23%) Agile Software Development
20 13 (8.23%) Citrix
20 13 (8.23%) Ericsson
20 13 (8.23%) Ethernet
20 13 (8.23%) Coaching
20 13 (8.23%) Windows 7

SLA
Top Related IT Skills in the North West by Category

For the 6 months to 27 March 2015, IT contractor jobs across the North West region citing SLA also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited SLA. Up to 20 skills are shown per category.

Application Platforms
1 25 (15.82%) IBM Notes
2 10 (6.33%) IIS
2 10 (6.33%) SharePoint
2 10 (6.33%) MS Exchange
3 7 (4.43%) CICS
4 5 (3.16%) Exchange Server 2010
5 3 (1.90%) WebSphere
5 3 (1.90%) Oracle Service Bus
5 3 (1.90%) Documentum
5 3 (1.90%) WebLogic
6 2 (1.27%) Tomcat
6 2 (1.27%) iPlanet
6 2 (1.27%) CMS
7 1 (0.63%) Lync
7 1 (0.63%) TIBCO EMS
7 1 (0.63%) TIBCO ActiveMatrix
7 1 (0.63%) Exchange Server 2013
Applications
1 41 (25.95%) MS Office
2 38 (24.05%) MS Excel
3 5 (3.16%) MS Project
Business Applications
1 6 (3.80%) Oracle EBS
2 2 (1.27%) Oracle Applications
2 2 (1.27%) Oracle EBS R12
3 1 (0.63%) SAP Oil and Gas
3 1 (0.63%) Oracle Financials
3 1 (0.63%) BusinessWorks
3 1 (0.63%) SAP FI
3 1 (0.63%) SAP MM
Cloud Services
1 3 (1.90%) SaaS
2 1 (0.63%) Google Apps
Communications & Networking
1 13 (8.23%) Ethernet
2 12 (7.59%) ATM
2 12 (7.59%) GSM
2 12 (7.59%) SDH
2 12 (7.59%) UMTS
2 12 (7.59%) RNC
2 12 (7.59%) Radio Access Network
3 9 (5.70%) SAN
4 7 (4.43%) 4G
5 6 (3.80%) LDAP
6 5 (3.16%) TCP/IP
7 4 (2.53%) DNS
8 3 (1.90%) Internet
8 3 (1.90%) WAN
8 3 (1.90%) DHCP
8 3 (1.90%) LAN
9 2 (1.27%) 3G
9 2 (1.27%) Intranet
10 1 (0.63%) Firewall
10 1 (0.63%) Wi-Fi
Database & Business Intelligence
1 3 (1.90%) SQL Server
1 3 (1.90%) BODI
1 3 (1.90%) Oracle Database
2 2 (1.27%) MS Access
3 1 (0.63%) Cognos Powerplay
3 1 (0.63%) Cognos Impromptu
3 1 (0.63%) DTS
3 1 (0.63%) ReportNet
3 1 (0.63%) Cognos Transformer
3 1 (0.63%) SQL Server Integration Services
Development Applications
1 1 (0.63%) Ant
1 1 (0.63%) MSI
1 1 (0.63%) InstallShield
General
1 26 (16.46%) Telecoms
2 20 (12.66%) Finance
3 6 (3.80%) Banking
4 4 (2.53%) Retail
5 2 (1.27%) Automotive
6 1 (0.63%) Manufacturing
6 1 (0.63%) Billing
6 1 (0.63%) General Ledger
6 1 (0.63%) Retail Banking
6 1 (0.63%) Dutch Language
6 1 (0.63%) German Language
Job Titles
1 66 (41.77%) Analyst
2 48 (30.38%) Service Analyst
3 42 (26.58%) Service Desk Analyst
4 13 (8.23%) Field Engineer
5 9 (5.70%) Service Manager
6 7 (4.43%) Delivery Manager
6 7 (4.43%) 1st Line Support
6 7 (4.43%) Support Analyst
7 6 (3.80%) Project Manager
7 6 (3.80%) Support Engineer
7 6 (3.80%) Services Delivery Manager
7 6 (3.80%) Technical Specialist
7 6 (3.80%) Telecoms Project Manager
8 5 (3.16%) Developer
8 5 (3.16%) Infrastructure Analyst
9 4 (2.53%) 2nd Line Support
9 4 (2.53%) Architect
9 4 (2.53%) Desktop Support
9 4 (2.53%) Solutions Architect
9 4 (2.53%) Services Delivery Analyst
Libraries, Frameworks & Software Standards
1 5 (3.16%) EDI
2 2 (1.27%) Application Packaging
2 2 (1.27%) HTML
2 2 (1.27%) .NET
3 1 (0.63%) ASP.NET
3 1 (0.63%) Web Services
3 1 (0.63%) Rendezvous
Miscellaneous
1 15 (9.49%) Analytical Skills
2 4 (2.53%) Blackberry
2 4 (2.53%) Management Information System
2 4 (2.53%) Statistics
3 3 (1.90%) Enterprise Software
3 3 (1.90%) Performance Metrics
4 2 (1.27%) Fat Client
4 2 (1.27%) Device Driver
4 2 (1.27%) GIS
4 2 (1.27%) Thin Client
5 1 (0.63%) Client/Server
5 1 (0.63%) CMDB
5 1 (0.63%) Video Conferencing
5 1 (0.63%) Reference Data
5 1 (0.63%) Open Source
5 1 (0.63%) EqualLogic
5 1 (0.63%) Data Structures
Operating Systems
1 49 (31.01%) Windows
2 17 (10.76%) UNIX
3 13 (8.23%) Windows 7
4 10 (6.33%) Windows XP
4 10 (6.33%) Linux
5 9 (5.70%) Windows Server 2008
6 8 (5.06%) Windows NT
6 8 (5.06%) Windows Server 2003
7 4 (2.53%) Windows Vista
8 3 (1.90%) Apple iOS
8 3 (1.90%) Windows 2000
8 3 (1.90%) HPUX
8 3 (1.90%) Solaris
8 3 (1.90%) Windows 8
9 2 (1.27%) Android
10 1 (0.63%) BlackBerry OS
10 1 (0.63%) Windows Mobile
10 1 (0.63%) VMS
10 1 (0.63%) AIX
10 1 (0.63%) Windows Server 2012
Processes & Methodologies
1 66 (41.77%) ITIL
2 47 (29.75%) Service Management
3 27 (17.09%) Service Delivery
4 23 (14.56%) Incident Management
5 19 (12.03%) Line Management
6 15 (9.49%) Problem Management
7 14 (8.86%) Change Management
8 13 (8.23%) Agile Software Development
8 13 (8.23%) Coaching
9 12 (7.59%) WFM
10 11 (6.96%) Root Cause Analysis
10 11 (6.96%) Project Management
11 6 (3.80%) Risk Management
11 6 (3.80%) Operations Management
12 5 (3.16%) PDM
12 5 (3.16%) Validation
12 5 (3.16%) Quality Management
12 5 (3.16%) CRM
13 4 (2.53%) SOA
13 4 (2.53%) Stakeholder Management
Programming Languages
1 8 (5.06%) SQL
2 6 (3.80%) Shell Script
3 3 (1.90%) PL/SQL
4 1 (0.63%) PowerShell
4 1 (0.63%) VBScript
4 1 (0.63%) VB
4 1 (0.63%) C
4 1 (0.63%) Java
Qualifications
1 28 (17.72%) Security Cleared
2 26 (16.46%) MCP
3 25 (15.82%) SC Cleared
4 7 (4.43%) Degree
5 4 (2.53%) Cisco Certification
5 4 (2.53%) Microsoft Certification
6 3 (1.90%) CCNA
6 3 (1.90%) CISSP
6 3 (1.90%) MCSE
6 3 (1.90%) ITIL Certification
6 3 (1.90%) CRISC
7 2 (1.27%) MCSA
8 1 (0.63%) CCNP
8 1 (0.63%) A+ Certification
8 1 (0.63%) Chartered Engineer
Quality Assurance & Compliance
1 1 (0.63%) QA
System Software
1 16 (10.13%) Active Directory
2 5 (3.16%) XenApp
3 4 (2.53%) VMware Infrastructure
4 3 (1.90%) Microsoft App-V
5 2 (1.27%) XenDesktop
6 1 (0.63%) Microsoft Virtual Server
6 1 (0.63%) Terminal Services
Systems Management
1 26 (16.46%) OpenView
2 24 (15.19%) Systems Management Server (SMS)
3 6 (3.80%) CA Single Sign-On
4 1 (0.63%) TIBCO Hawk
4 1 (0.63%) Backup Exec
4 1 (0.63%) OVSD
4 1 (0.63%) SCCM
4 1 (0.63%) Symantec Enterprise Vault
4 1 (0.63%) XenMobile
Vendors
1 45 (28.48%) Microsoft
2 36 (22.78%) HP
3 25 (15.82%) Lotus
4 13 (8.23%) Nokia Solutions and Networks
4 13 (8.23%) Citrix
4 13 (8.23%) Ericsson
5 11 (6.96%) Cisco
6 10 (6.33%) Oracle
7 8 (5.06%) Remedy
8 7 (4.43%) VMware
8 7 (4.43%) IBM
9 6 (3.80%) EMC
10 4 (2.53%) Dell
11 3 (1.90%) Compuware
11 3 (1.90%) Informatica
11 3 (1.90%) CA
11 3 (1.90%) Business Objects
11 3 (1.90%) SAP
11 3 (1.90%) AppSense
11 3 (1.90%) F5
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