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This section looks at the demand for the 3rd Line Support role in IT contracts within the North West region compared to all other Job Titles we currently track. Included is a guide to the contractor rates offered in IT job ads that have cited 3rd Line Support in their job title over the 3 months to 8 July 2008 with a comparison to the same period last year.

 Third Line Support
Location
3 months to 8 Jul 2008Same period last year
Rank130113
Rank change on same period last yearDown-17
Matching contract IT job ads1823
As % of all UK contract IT job ads sampled0.024 %0.024 %
As % of the category below0.467 %0.642 %
Daily rates quoted13
Average minimum daily rate£220£307
Average daily rate£220£312
% change on same period last year-29.41 %
Average maximum daily rate£220£317
UK excluding London average daily rate£253£276
% change on same period last year-8.54 %
Hourly rates quoted98
Average minimum hourly rate£20.62£23.40
Average hourly rate£21.68£25.24
% change on same period last year-14.12 %
Average maximum hourly rate£22.73£27.09
UK excluding London average hourly rate£23.67£24.30
% change on same period last year-2.60 %
Job Titles North WestJob Titles
North West
Matching contract IT job ads38513585
As % of all UK contract IT job ads sampled5.077 %3.749 %
Daily rates quoted934732
Average minimum daily rate£336£320
Average daily rate£355£335
% change on same period last year+6.05 %
Average maximum daily rate£374£350
UK excluding London average daily rate£361£352
% change on same period last year+2.58 %
Hourly rates quoted439348
Average minimum hourly rate£20.83£21.77
Average hourly rate£22.70£23.35
% change on same period last year-2.80 %
Average maximum hourly rate£24.56£24.93
UK excluding London average hourly rate£23.39£25.89
% change on same period last year-9.63 %
3rd Line Support England3rd Line Support
England

We calculate average IT contractor rates directly from the figures quoted and do not attempt to derive hourly rates from daily rates or vice versa.

3rd Line Support
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of IT contractor jobs citing 3rd Line Support across the North West region as a proportion of the total demand within the Job Titles category.

North West 3rd Line Support Demand Trend

3rd Line Support
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 3rd Line Support across the North West region.

North West 3rd Line Support Daily Rate Trend

3rd Line Support
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 3rd Line Support across the North West region.

North West 3rd Line Support Hourly Rate Trend

3rd Line Support
Hourly Rate Histogram

The chart provides a histogram of hourly rates quoted in contract IT jobs citing 3rd Line Support across the North West region over the 3 months to 8 July 2008.

North West 3rd Line Support Hourly Rate Histogram

3rd Line Support
Contract Locations

This section looks at the demand and provides a guide to the average contractor rates quoted in IT job ads citing 3rd Line Support within the North West region over the 3 months to 8 July 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

LocationRank Change
on Same Period
Last Last
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
ManchesterDown-1613--
LancashireNew entry-1--
CheshireDown-331--
3rd Line Support England3rd Line Support
England

3rd Line Support
Top 30 Related IT Skills

For the 6 months to 8 July 2008, IT contractor jobs across the North West region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title.

126 (70.27 %)Windows
217 (45.95 %)Microsoft
315 (40.54 %)Active Directory
410 (27.03 %)Cisco
59 (24.32 %)Windows 2000
59 (24.32 %)Citrix
59 (24.32 %)Microsoft Certification
68 (21.62 %)Windows Server 2003
68 (21.62 %)MCSE
68 (21.62 %)MS Exchange
68 (21.62 %)Exchange Server 2003
77 (18.92 %)Windows NT
86 (16.22 %)LAN
86 (16.22 %)DNS
86 (16.22 %)SAN
95 (13.51 %)WAN
95 (13.51 %)MS Excel
95 (13.51 %)MCP
104 (10.81 %)IIS
104 (10.81 %)SQL
104 (10.81 %)DHCP
104 (10.81 %)TCP/IP
104 (10.81 %)Windows XP
104 (10.81 %)HP
104 (10.81 %)Finance
113 (8.108 %)VMware
113 (8.108 %)Clustering
113 (8.108 %)Terminal Services
113 (8.108 %)WINS
113 (8.108 %)SQL Server

3rd Line Support
Top Related IT Skills by Category

For the 6 months to 8 July 2008, IT contractor jobs across the North West region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
18 (21.62 %)MS Exchange
18 (21.62 %)Exchange Server 2003
24 (10.81 %)IIS
32 (5.405 %)Lotus Notes
41 (2.703 %)Exchange Server 5.5
41 (2.703 %)Exchange Server 2000
41 (2.703 %)Exchange Server 2007
41 (2.703 %)Blackberry Enterprise Server
Applications
15 (13.51 %)MS Excel
21 (2.703 %)MS Office
Communications & Networking
16 (16.22 %)LAN
16 (16.22 %)DNS
16 (16.22 %)SAN
25 (13.51 %)WAN
34 (10.81 %)DHCP
34 (10.81 %)TCP/IP
43 (8.108 %)WINS
52 (5.405 %)VPN
52 (5.405 %)Extranet
52 (5.405 %)Firewall
61 (2.703 %)IPCC
61 (2.703 %)IP Telephony
61 (2.703 %)Network Security
61 (2.703 %)DPNSS
61 (2.703 %)Internet
61 (2.703 %)VoIP
61 (2.703 %)ADSL
61 (2.703 %)Broadband
Database & Business Intelligence
13 (8.108 %)SQL Server
22 (5.405 %)Crystal Reports
22 (5.405 %)Oracle Reports
31 (2.703 %)SQL Server Reporting Services
General
14 (10.81 %)Finance
21 (2.703 %)Government
21 (2.703 %)Manufacturing
21 (2.703 %)Publishing
21 (2.703 %)Back Office
21 (2.703 %)Telecoms
21 (2.703 %)Banking
Miscellaneous
13 (8.108 %)Clustering
21 (2.703 %)Fat Client
21 (2.703 %)Data Extraction
21 (2.703 %)Thin Client
21 (2.703 %)Blackberry
Operating Systems
126 (70.27 %)Windows
29 (24.32 %)Windows 2000
38 (21.62 %)Windows Server 2003
47 (18.92 %)Windows NT
54 (10.81 %)Windows XP
62 (5.405 %)Unix
71 (2.703 %)AIX
71 (2.703 %)Solaris
71 (2.703 %)Linux
Processes & Methodologies
12 (5.405 %)ITIL
21 (2.703 %)Service Management
21 (2.703 %)Migration
21 (2.703 %)Document Management
21 (2.703 %)BC Cleared
21 (2.703 %)Security Cleared
Programming Languages
14 (10.81 %)SQL
21 (2.703 %)DataFlex
21 (2.703 %)Shell Script
Qualifications
19 (24.32 %)Microsoft Certification
28 (21.62 %)MCSE
35 (13.51 %)MCP
42 (5.405 %)Cisco Certification
51 (2.703 %)CCVP
51 (2.703 %)CCIE
51 (2.703 %)CCNP
51 (2.703 %)CCNA
Quality Assurance & Compliance
11 (2.703 %)Sarbanes-Oxley
11 (2.703 %)SLA
System Software
115 (40.54 %)Active Directory
23 (8.108 %)Terminal Services
31 (2.703 %)VMware ESX
31 (2.703 %)Backup Exec
31 (2.703 %)VMware Infrastructure
31 (2.703 %)ISA Server
Systems Management
11 (2.703 %)ARCserve
Vendors
117 (45.95 %)Microsoft
210 (27.03 %)Cisco
39 (24.32 %)Citrix
44 (10.81 %)HP
53 (8.108 %)VMware
62 (5.405 %)Oracle
62 (5.405 %)Cognos
62 (5.405 %)Dell
62 (5.405 %)Lotus
62 (5.405 %)JD Edwards
62 (5.405 %)Agresso
71 (2.703 %)SurfControl
71 (2.703 %)Fujitsu Siemens
71 (2.703 %)Alcatel
71 (2.703 %)Novell
71 (2.703 %)Siemens
71 (2.703 %)VERITAS
71 (2.703 %)Compaq
71 (2.703 %)Symantec
71 (2.703 %)Remedy
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