The table below looks at the statistics for the 3rd Line Support role in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited 3rd Line Support in their job title over the 3 months to 23 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
23 Sep 2014
Same period 2013 Same period 2012
Third Line Support
Rank 109 121 120
Rank change year-on-year
+12 -1
Contract jobs requiring a 3rd Line Support 25 13 17
As % of all contract IT jobs located in the North West 0.78% 0.44% 0.50%
As % of the Job Titles category 0.86% 0.48% 0.54%
Number of daily rates quoted 14 5 5
Average daily rate
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£223 £300 £180
Average daily rate % change year-on-year
-25.83% +66.66%
90% offered a daily rate of more than £175 £231 £150
10% offered a daily rate of more than £322 £315 £301
UK excluding London average daily rate £250 £255 £260
% change year-on-year
-1.96% -1.92%
Number of hourly rates quoted 6 3 10
Average hourly rate £18.50 £22.50 £24.97
Average hourly rate % change year-on-year
-17.77% -9.89%
90% offered a hourly rate of more than £15.14 £14.30 £17.40
10% offered a hourly rate of more than £23.75 £22.50 £26.00
UK excluding London average hourly rate £20.75 £22.50 £21.00
% change year-on-year
-7.77% +7.14%
3rd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
North West
Contract IT job ads with a match in the
Job Titles category
2919 2710 3160
As % of all contract IT jobs located in the North West 91.45% 91.96% 92.51%
Number of daily rates quoted 1674 1343 1584
Average daily rate £350 £325 £330
Average daily rate % change year-on-year
+7.69% -1.51%
90% offered a daily rate of more than £220 £220 £205
10% offered a daily rate of more than £500 £475 £475
UK excluding London average daily rate £360 £350 £350
% change year-on-year
+2.85% -
Number of hourly rates quoted 185 202 224
Average hourly rate £16.50 £17.50 £17.50
Average hourly rate % change year-on-year
-5.71% -
90% offered a hourly rate of more than £10.00 £10.14 £11.50
10% offered a hourly rate of more than £45.00 £35.00 £37.50
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

3rd Line Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing 3rd Line Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in the North West

3rd Line Support
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 3rd Line Support across the North West region.

3rd Line Support Daily Rate Trend in the North West

3rd Line Support
Daily Rate Histogram in the North West

This chart provides a histogram of daily rates quoted in contract IT jobs citing 3rd Line Support across the North West region over the 3 months to 23 September 2014.

3rd Line Support Daily Rate Histogram in the North West

3rd Line Support
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 3rd Line Support across the North West region.

3rd Line Support Hourly Rate Trend in the North West

3rd Line Support
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 3rd Line Support within the North West region over the 3 months to 23 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester 0 17 £254 -15.33% 10
Lancashire -12 4 £211 -29.83% 2
Cheshire +5 2 - - 4
Merseyside -3 1 £175 -12.93% 2
3rd Line Support
England

3rd Line Support
Top 30 Related IT Skills in the North West

For the 6 months to 23 September 2014, IT contractor jobs across the North West region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title.

1 39 (92.86%) Windows
2 30 (71.43%) Active Directory
3 24 (57.14%) VMware
4 19 (45.24%) Windows Server 2008
5 18 (42.86%) Citrix
5 18 (42.86%) MS Exchange
6 16 (38.10%) Windows Server 2003
6 16 (38.10%) Windows 7
7 13 (30.95%) SAN
7 13 (30.95%) Windows XP
7 13 (30.95%) ITIL
8 12 (28.57%) VMware Infrastructure
9 11 (26.19%) SCCM
9 11 (26.19%) Microsoft
9 11 (26.19%) Microsoft Certification
10 10 (23.81%) MCSE
10 10 (23.81%) Exchange Server 2010
10 10 (23.81%) Windows Server 2012
11 9 (21.43%) DHCP
11 9 (21.43%) DNS
12 8 (19.05%) SQL
12 8 (19.05%) Hyper-V
13 7 (16.67%) MS Office
14 6 (14.29%) LAN
14 6 (14.29%) Symantec
14 6 (14.29%) WAN
14 6 (14.29%) SCOM
15 5 (11.90%) Backup Exec
15 5 (11.90%) MCTS
15 5 (11.90%) MCITP

3rd Line Support
Top Related IT Skills in the North West by Category

For the 6 months to 23 September 2014, IT contractor jobs across the North West region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 18 (42.86%) MS Exchange
2 10 (23.81%) Exchange Server 2010
3 4 (9.52%) Exchange Server 2007
4 3 (7.14%) Exchange Server 2003
4 3 (7.14%) SharePoint
5 2 (4.76%) IIS
Applications
1 7 (16.67%) MS Office
2 2 (4.76%) MS Excel
Business Applications
1 1 (2.38%) Dynamics AX
Cloud Services
1 1 (2.38%) Microsoft Azure
Communications & Networking
1 13 (30.95%) SAN
2 9 (21.43%) DHCP
2 9 (21.43%) DNS
3 6 (14.29%) WAN
3 6 (14.29%) LAN
4 5 (11.90%) Firewall
4 5 (11.90%) Wi-Fi
5 4 (9.52%) 3G
6 3 (7.14%) TCP/IP
7 2 (4.76%) VLAN
7 2 (4.76%) OpenLDAP
8 1 (2.38%) Internet
8 1 (2.38%) VPN
8 1 (2.38%) SMS
8 1 (2.38%) ADSL
8 1 (2.38%) Broadband
Database & Business Intelligence
1 5 (11.90%) SQL Server
1 5 (11.90%) SQL Server 2008
2 2 (4.76%) SQL Server 2005
3 1 (2.38%) SQL Server 2012
Development Applications
1 1 (2.38%) VSS/SourceSafe
General
1 5 (11.90%) Finance
2 1 (2.38%) Banking
2 1 (2.38%) Back Office
Miscellaneous
1 5 (11.90%) Thin Client
1 5 (11.90%) Fat Client
2 2 (4.76%) Replication
3 1 (2.38%) Clustering
3 1 (2.38%) Enterprise Software
3 1 (2.38%) Analytical Skills
3 1 (2.38%) Firmware
Operating Systems
1 39 (92.86%) Windows
2 19 (45.24%) Windows Server 2008
3 16 (38.10%) Windows 7
3 16 (38.10%) Windows Server 2003
4 13 (30.95%) Windows XP
5 10 (23.81%) Windows Server 2012
6 2 (4.76%) Linux
7 1 (2.38%) Windows 2000
7 1 (2.38%) UNIX
7 1 (2.38%) Windows 8
Processes & Methodologies
1 13 (30.95%) ITIL
2 4 (9.52%) Disaster Recovery
3 2 (4.76%) Business Continuity
4 1 (2.38%) Logistics
4 1 (2.38%) Incident Management
4 1 (2.38%) High Availability
4 1 (2.38%) Capacity Management
4 1 (2.38%) Software Deployment
4 1 (2.38%) Performance Tuning
4 1 (2.38%) Technical Analysis
4 1 (2.38%) E-Commerce
4 1 (2.38%) Service Management
Programming Languages
1 8 (19.05%) SQL
2 1 (2.38%) T-SQL
2 1 (2.38%) Shell Script
2 1 (2.38%) PowerShell
2 1 (2.38%) C
Qualifications
1 11 (26.19%) Microsoft Certification
2 10 (23.81%) MCSE
3 5 (11.90%) MCSA
3 5 (11.90%) MCTS
3 5 (11.90%) MCITP
3 5 (11.90%) MCP
4 3 (7.14%) VMware Certified Professional (VCP)
4 3 (7.14%) SC Cleared
4 3 (7.14%) Security Cleared
5 1 (2.38%) CCNA
5 1 (2.38%) CCA
5 1 (2.38%) Citrix Certification
5 1 (2.38%) Cisco Certification
System Software
1 30 (71.43%) Active Directory
2 12 (28.57%) VMware Infrastructure
3 8 (19.05%) Hyper-V
4 3 (7.14%) XenApp
5 2 (4.76%) VMware ESX
6 1 (2.38%) Microsoft Virtual Server
6 1 (2.38%) ISA Server
6 1 (2.38%) XenServer
6 1 (2.38%) XenDesktop
6 1 (2.38%) DFS Replication
Systems Management
1 11 (26.19%) SCCM
2 6 (14.29%) SCOM
3 5 (11.90%) Backup Exec
4 3 (7.14%) NetBackup
5 2 (4.76%) HP SIM
6 1 (2.38%) Symantec Endpoint Protection
6 1 (2.38%) WSUS
6 1 (2.38%) OpenView Configuration Management
6 1 (2.38%) Norton AntiVirus
6 1 (2.38%) SCVMM
6 1 (2.38%) HP Data Protector
Vendors
1 24 (57.14%) VMware
2 18 (42.86%) Citrix
3 11 (26.19%) Microsoft
4 6 (14.29%) Symantec
5 4 (9.52%) NetApp
5 4 (9.52%) CheckPoint
5 4 (9.52%) HP
5 4 (9.52%) McAfee
5 4 (9.52%) Sophos
6 3 (7.14%) Infor
6 3 (7.14%) Cisco
6 3 (7.14%) EMC
7 2 (4.76%) Remedy
7 2 (4.76%) SolarWinds
8 1 (2.38%) Veeam
8 1 (2.38%) SurfControl
8 1 (2.38%) AppSense
8 1 (2.38%) Dell
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