North West 3rd Line Support Contracts

This section looks at the demand for the 3rd Line Support role in IT contracts within the North West region compared to all other Job Titles we currently track. Included is a guide to the contractor rates offered in IT job ads that have cited 3rd Line Support in their job title over the 3 months to 8 July 2008 with a comparison to the same period last year.

Third Line Support
Location Aberdeen Ascot Basingstoke Berkshire Bicester Birmingham Bradford Bristol Buckinghamshire Cambridge Cambridgeshire Canterbury Cardiff Chelmsford Cheshire Chichester City of London Colchester Cornwall Coventry Devon Durham Ealing East Anglia East Midlands East of England Edinburgh England Essex Exeter Fareham Glasgow Gloucestershire Guildford Hammersmith Hampshire Harpenden Hemel Hempstead Herefordshire Hertfordshire Ipswich Kent Lancashire Leeds Leicester Leicestershire Lincolnshire London Loughborough Luton Maidenhead Manchester Middlesbrough Middlesex Midlands Milton Keynes Newbury Newcastle Newcastle Upon Tyne Newport Norfolk North East North West North Yorkshire Northampton Northamptonshire Norwich Nottingham Nottinghamshire Oxford Oxfordshire Peterborough Portsmouth Reading Salford Scotland Sheffield Shropshire Slough Snodland Solihull Somerset South East South Wales South West South Yorkshire Southampton St Albans Stevenage Suffolk Surrey Sussex Swansea Swindon Telford Thames Valley Torpoint Tyne and Wear UK Wales Warwickshire West Midlands West Sussex West Wales West Yorkshire Westminster Weybridge Wiltshire Windsor Wolverhampton Yorkshire	3 months to 8 Jul 2008	Same period last year
Rank	130	113
Rank change on same period last year	-17
Matching contract IT job ads	18	23
As % of all UK contract IT job ads sampled	0.024 %	0.024 %
As % of the category below	0.467 %	0.642 %
Daily rates quoted	1	3
Average minimum daily rate	£220	£307
Average daily rate	£220	£312
% change on same period last year	-29.41 %
Average maximum daily rate	£220	£317
UK excluding London average daily rate	£253	£276
% change on same period last year	-8.54 %
Hourly rates quoted	9	8
Average minimum hourly rate	£20.62	£23.40
Average hourly rate	£21.68	£25.24
% change on same period last year	-14.12 %
Average maximum hourly rate	£22.73	£27.09
UK excluding London average hourly rate	£23.67	£24.30
% change on same period last year	-2.60 %
Job Titles North West
Matching contract IT job ads	3851	3585
As % of all UK contract IT job ads sampled	5.077 %	3.749 %
Daily rates quoted	934	732
Average minimum daily rate	£336	£320
Average daily rate	£355	£335
% change on same period last year	+6.05 %
Average maximum daily rate	£374	£350
UK excluding London average daily rate	£361	£352
% change on same period last year	+2.58 %
Hourly rates quoted	439	348
Average minimum hourly rate	£20.83	£21.77
Average hourly rate	£22.70	£23.35
% change on same period last year	-2.80 %
Average maximum hourly rate	£24.56	£24.93
UK excluding London average hourly rate	£23.39	£25.89
% change on same period last year	-9.63 %
3rd Line Support England

We calculate average IT contractor rates directly from the figures quoted and do not attempt to derive hourly rates from daily rates or vice versa.

3rd Line Support
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of IT contractor jobs citing 3rd Line Support across the North West region as a proportion of the total demand within the Job Titles category.

3rd Line Support
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 3rd Line Support across the North West region.

3rd Line Support
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 3rd Line Support across the North West region.

3rd Line Support
Hourly Rate Histogram

The chart provides a histogram of hourly rates quoted in contract IT jobs citing 3rd Line Support across the North West region over the 3 months to 8 July 2008.

3rd Line Support
Contract Locations

This section looks at the demand and provides a guide to the average contractor rates quoted in IT job ads citing 3rd Line Support within the North West region over the 3 months to 8 July 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

Location	Rank Change on Same Period Last Last	Matching Contract IT Job Ads	Average Daily Rate Last 3 Months	Average Daily Rate % Change on Same Period Last Year
Manchester	-16	13	-	-
Lancashire	-	1	-	-
Cheshire	-33	1	-	-

3rd Line Support England

3rd Line Support
Top 30 Related IT Skills

For the 6 months to 8 July 2008, IT contractor jobs across the North West region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title.

1 26 (70.27 %) Windows 2 17 (45.95 %) Microsoft 3 15 (40.54 %) Active Directory 4 10 (27.03 %) Cisco 5 9 (24.32 %) Windows 2000 5 9 (24.32 %) Citrix 5 9 (24.32 %) Microsoft Certification 6 8 (21.62 %) Windows Server 2003 6 8 (21.62 %) MCSE 6 8 (21.62 %) MS Exchange 6 8 (21.62 %) Exchange Server 2003 7 7 (18.92 %) Windows NT 8 6 (16.22 %) LAN 8 6 (16.22 %) DNS 8 6 (16.22 %) SAN

9 5 (13.51 %) WAN 9 5 (13.51 %) MS Excel 9 5 (13.51 %) MCP 10 4 (10.81 %) IIS 10 4 (10.81 %) SQL 10 4 (10.81 %) DHCP 10 4 (10.81 %) TCP/IP 10 4 (10.81 %) Windows XP 10 4 (10.81 %) HP 10 4 (10.81 %) Finance 11 3 (8.108 %) VMware 11 3 (8.108 %) Clustering 11 3 (8.108 %) Terminal Services 11 3 (8.108 %) WINS 11 3 (8.108 %) SQL Server

3rd Line Support
Top Related IT Skills by Category

For the 6 months to 8 July 2008, IT contractor jobs across the North West region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms 1 8 (21.62 %) MS Exchange 1 8 (21.62 %) Exchange Server 2003 2 4 (10.81 %) IIS 3 2 (5.405 %) Lotus Notes 4 1 (2.703 %) Exchange Server 5.5 4 1 (2.703 %) Exchange Server 2000 4 1 (2.703 %) Exchange Server 2007 4 1 (2.703 %) Blackberry Enterprise Server	Applications 1 5 (13.51 %) MS Excel 2 1 (2.703 %) MS Office
Communications & Networking 1 6 (16.22 %) LAN 1 6 (16.22 %) DNS 1 6 (16.22 %) SAN 2 5 (13.51 %) WAN 3 4 (10.81 %) DHCP 3 4 (10.81 %) TCP/IP 4 3 (8.108 %) WINS 5 2 (5.405 %) VPN 5 2 (5.405 %) Extranet 5 2 (5.405 %) Firewall 6 1 (2.703 %) IPCC 6 1 (2.703 %) IP Telephony 6 1 (2.703 %) Network Security 6 1 (2.703 %) DPNSS 6 1 (2.703 %) Internet 6 1 (2.703 %) VoIP 6 1 (2.703 %) ADSL 6 1 (2.703 %) Broadband	Database & Business Intelligence 1 3 (8.108 %) SQL Server 2 2 (5.405 %) Crystal Reports 2 2 (5.405 %) Oracle Reports 3 1 (2.703 %) SQL Server Reporting Services
General 1 4 (10.81 %) Finance 2 1 (2.703 %) Government 2 1 (2.703 %) Manufacturing 2 1 (2.703 %) Publishing 2 1 (2.703 %) Back Office 2 1 (2.703 %) Telecoms 2 1 (2.703 %) Banking	Miscellaneous 1 3 (8.108 %) Clustering 2 1 (2.703 %) Fat Client 2 1 (2.703 %) Data Extraction 2 1 (2.703 %) Thin Client 2 1 (2.703 %) Blackberry
Operating Systems 1 26 (70.27 %) Windows 2 9 (24.32 %) Windows 2000 3 8 (21.62 %) Windows Server 2003 4 7 (18.92 %) Windows NT 5 4 (10.81 %) Windows XP 6 2 (5.405 %) Unix 7 1 (2.703 %) AIX 7 1 (2.703 %) Solaris 7 1 (2.703 %) Linux	Processes & Methodologies 1 2 (5.405 %) ITIL 2 1 (2.703 %) Service Management 2 1 (2.703 %) Migration 2 1 (2.703 %) Document Management 2 1 (2.703 %) BC Cleared 2 1 (2.703 %) Security Cleared
Programming Languages 1 4 (10.81 %) SQL 2 1 (2.703 %) DataFlex 2 1 (2.703 %) Shell Script	Qualifications 1 9 (24.32 %) Microsoft Certification 2 8 (21.62 %) MCSE 3 5 (13.51 %) MCP 4 2 (5.405 %) Cisco Certification 5 1 (2.703 %) CCVP 5 1 (2.703 %) CCIE 5 1 (2.703 %) CCNP 5 1 (2.703 %) CCNA
Quality Assurance & Compliance 1 1 (2.703 %) Sarbanes-Oxley 1 1 (2.703 %) SLA	System Software 1 15 (40.54 %) Active Directory 2 3 (8.108 %) Terminal Services 3 1 (2.703 %) VMware ESX 3 1 (2.703 %) Backup Exec 3 1 (2.703 %) VMware Infrastructure 3 1 (2.703 %) ISA Server
Systems Management 1 1 (2.703 %) ARCserve	Vendors 1 17 (45.95 %) Microsoft 2 10 (27.03 %) Cisco 3 9 (24.32 %) Citrix 4 4 (10.81 %) HP 5 3 (8.108 %) VMware 6 2 (5.405 %) Oracle 6 2 (5.405 %) Cognos 6 2 (5.405 %) Dell 6 2 (5.405 %) Lotus 6 2 (5.405 %) JD Edwards 6 2 (5.405 %) Agresso 7 1 (2.703 %) SurfControl 7 1 (2.703 %) Fujitsu Siemens 7 1 (2.703 %) Alcatel 7 1 (2.703 %) Novell 7 1 (2.703 %) Siemens 7 1 (2.703 %) VERITAS 7 1 (2.703 %) Compaq 7 1 (2.703 %) Symantec 7 1 (2.703 %) Remedy