The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 12 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
12 Sep 2014
Same period 2013 Same period 2012
Third Line Support
Rank 214 199 208
Rank change year-on-year
-15 +9
Permanent jobs requiring a 3rd Line Support 39 45 48
As % of all permanent IT jobs located in the North West 0.53% 0.66% 0.66%
As % of the Job Titles category 0.56% 0.70% 0.68%
Number of salaries quoted 29 42 47
Average salary £34,000 £31,000 £32,500
Average salary % change year-on-year
+9.67% -4.61%
90% offered a salary of more than £26,800 £24,000 £23,800
10% offered a salary of more than £40,500 £41,500 £47,500
UK excluding London average salary £34,000 £32,500 £34,500
% change year-on-year
+4.61% -5.79%
3rd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6954 6452 7032
As % of all permanent IT jobs located in the North West 94.68% 93.96% 96.54%
Number of salaries quoted 5703 5557 6033
Average salary £37,500 £35,000 £35,500
Average salary % change year-on-year
+7.14% -1.40%
90% offered a salary of more than £23,500 £23,000 £24,000
10% offered a salary of more than £55,000 £53,000 £52,500
UK excluding London average salary £40,000 £39,500 £38,500
% change year-on-year
+1.26% +2.59%

3rd Line Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in the North West

3rd Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the North West region.

3rd Line Support Salary Trend in the North West

3rd Line Support
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing 3rd Line Support across the North West region over the 3 months to 12 September 2014.

3rd Line Support Salary Histogram in the North West

3rd Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the North West region over the 3 months to 12 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -4 26 £34,000 +9.67% 2
Cheshire -24 5 £35,000 - 5
Lancashire -1 4 £30,000 +15.38% 2
Merseyside +2 2 £42,500 +2.40% 1
3rd Line Support
England

3rd Line Support
Top 30 Related IT Skills in the North West

For the 6 months to 12 September 2014, IT jobs across the North West region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 71 (68.93%) Windows
2 69 (66.99%) Microsoft
2 69 (66.99%) VMware
3 46 (44.66%) Active Directory
4 45 (43.69%) Hyper-V
5 42 (40.78%) Citrix
6 38 (36.89%) VMware Infrastructure
7 36 (34.95%) Firewall
8 35 (33.98%) Microsoft Certification
8 35 (33.98%) MS Exchange
9 34 (33.01%) Cisco
10 30 (29.13%) SQL
11 27 (26.21%) Windows Server 2008
12 24 (23.30%) ITIL
13 23 (22.33%) Exchange Server 2010
14 20 (19.42%) Windows 7
14 20 (19.42%) Cisco Certification
15 19 (18.45%) CCNA
16 18 (17.48%) LAN
16 18 (17.48%) WAN
16 18 (17.48%) Windows Server 2012
17 17 (16.50%) MCSE
18 16 (15.53%) MS Excel
18 16 (15.53%) XenDesktop
19 15 (14.56%) TCP/IP
19 15 (14.56%) DNS
19 15 (14.56%) Citrix Certification
20 14 (13.59%) CCA
20 14 (13.59%) SAN
21 13 (12.62%) Windows Server 2003

3rd Line Support
Top Related IT Skills in the North West by Category

For the 6 months to 12 September 2014, IT jobs across the North West region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 35 (33.98%) MS Exchange
2 23 (22.33%) Exchange Server 2010
3 12 (11.65%) IIS
3 12 (11.65%) Exchange Server 2007
4 10 (9.71%) Exchange Server 2013
5 8 (7.77%) Exchange Server 2003
6 6 (5.83%) SharePoint
7 4 (3.88%) Lync
7 4 (3.88%) Apache
7 4 (3.88%) Site Server
7 4 (3.88%) Blackberry Enterprise Server
8 2 (1.94%) SharePoint Server
Applications
1 16 (15.53%) MS Excel
2 6 (5.83%) MS Office
Cloud Services
1 10 (9.71%) Office 365
Communications & Networking
1 36 (34.95%) Firewall
2 18 (17.48%) LAN
2 18 (17.48%) WAN
3 15 (14.56%) TCP/IP
3 15 (14.56%) DNS
4 14 (13.59%) SAN
5 12 (11.65%) VPN
6 10 (9.71%) DHCP
6 10 (9.71%) Wi-Fi
7 6 (5.83%) VLAN
8 5 (4.85%) NAS
9 3 (2.91%) iSCSI
9 3 (2.91%) Cisco ASA
9 3 (2.91%) VoIP
10 2 (1.94%) Cisco IOS
11 1 (0.97%) Network Security
11 1 (0.97%) Wireless Security
11 1 (0.97%) Wireless
11 1 (0.97%) Ethernet
11 1 (0.97%) IPv6
Database & Business Intelligence
1 13 (12.62%) SQL Server
2 5 (4.85%) SQL Server 2008
2 5 (4.85%) MySQL
3 4 (3.88%) MongoDB
3 4 (3.88%) SQL Server Reporting Services
4 3 (2.91%) SQL Server 2005
4 3 (2.91%) SQL Server 2012
5 1 (0.97%) OLAP
5 1 (0.97%) Crystal Reports
General
1 10 (9.71%) Finance
2 4 (3.88%) Games
Libraries, Frameworks & Software Standards
1 3 (2.91%) .NET
Miscellaneous
1 5 (4.85%) Blackberry
2 3 (2.91%) CMDB
3 2 (1.94%) Clustering
4 1 (0.97%) iPhone
Operating Systems
1 71 (68.93%) Windows
2 27 (26.21%) Windows Server 2008
3 20 (19.42%) Windows 7
4 18 (17.48%) Windows Server 2012
5 13 (12.62%) Windows Server 2003
6 9 (8.74%) Linux
7 7 (6.80%) Windows 8
8 5 (4.85%) Windows XP
9 4 (3.88%) Android
10 3 (2.91%) Apple iOS
11 2 (1.94%) UNIX
11 2 (1.94%) Windows 2000
12 1 (0.97%) Windows NT
Processes & Methodologies
1 24 (23.30%) ITIL
2 8 (7.77%) Disaster Recovery
2 8 (7.77%) Incident Management
3 5 (4.85%) Service Delivery
3 5 (4.85%) Configuration Management
3 5 (4.85%) Root Cause Analysis
3 5 (4.85%) People Management
4 4 (3.88%) Problem Management
4 4 (3.88%) Test Scripting
4 4 (3.88%) Project Management
4 4 (3.88%) Change Management
5 3 (2.91%) Software Testing
6 2 (1.94%) Strategic Planning
6 2 (1.94%) Workflow
6 2 (1.94%) Migration
6 2 (1.94%) Service Management
6 2 (1.94%) ERD
6 2 (1.94%) Infrastructure Management
6 2 (1.94%) Software Licensing
7 1 (0.97%) Analytics
Programming Languages
1 30 (29.13%) SQL
2 4 (3.88%) Shell Script
2 4 (3.88%) PowerShell
2 4 (3.88%) Bash Shell
3 2 (1.94%) Java
3 2 (1.94%) Perl
4 1 (0.97%) PHP
4 1 (0.97%) T-SQL
4 1 (0.97%) VBScript
4 1 (0.97%) VB
4 1 (0.97%) C#
Qualifications
1 35 (33.98%) Microsoft Certification
2 20 (19.42%) Cisco Certification
3 19 (18.45%) CCNA
4 17 (16.50%) MCSE
5 15 (14.56%) Citrix Certification
6 14 (13.59%) CCA
7 13 (12.62%) MCSA
8 11 (10.68%) VMware Certified Professional (VCP)
9 9 (8.74%) MCITP
10 8 (7.77%) MCTS
11 6 (5.83%) MCP
11 6 (5.83%) CCNP
12 2 (1.94%) NCDA
13 1 (0.97%) NCIE
13 1 (0.97%) Degree
13 1 (0.97%) VCP4
13 1 (0.97%) JNCIA
13 1 (0.97%) ITIL Certification
13 1 (0.97%) CCSA
13 1 (0.97%) CCIE
Quality Assurance & Compliance
1 4 (3.88%) SLA
2 3 (2.91%) QA
3 1 (0.97%) ISO/IEC 27001
System Software
1 46 (44.66%) Active Directory
2 45 (43.69%) Hyper-V
3 38 (36.89%) VMware Infrastructure
4 16 (15.53%) XenDesktop
5 12 (11.65%) XenApp
6 9 (8.74%) vSphere
7 5 (4.85%) Citrix Presentation Server
8 4 (3.88%) Microsoft App-V
9 3 (2.91%) VMware Server
10 2 (1.94%) XenServer
11 1 (0.97%) VMware ESXi
11 1 (0.97%) ProxySG
11 1 (0.97%) Xen
11 1 (0.97%) MetaFrame
11 1 (0.97%) Terminal Server
11 1 (0.97%) VMware ESX
11 1 (0.97%) VMware Workstation
Systems Management
1 6 (5.83%) SCCM
2 4 (3.88%) Nagios
2 4 (3.88%) Cacti
2 4 (3.88%) McAfee ePO
3 2 (1.94%) Backup Exec
3 2 (1.94%) SCOM
4 1 (0.97%) Systems Management Server (SMS)
4 1 (0.97%) Norton AntiVirus
4 1 (0.97%) NetBackup
4 1 (0.97%) HP SIM
4 1 (0.97%) Cisco UCCX
Vendors
1 69 (66.99%) Microsoft
1 69 (66.99%) VMware
2 42 (40.78%) Citrix
3 34 (33.01%) Cisco
4 11 (10.68%) HP
4 11 (10.68%) NetApp
5 7 (6.80%) Oracle
6 5 (4.85%) CheckPoint
6 5 (4.85%) McAfee
7 4 (3.88%) LANDesk
7 4 (3.88%) Juniper
7 4 (3.88%) Dell
7 4 (3.88%) EMC
8 3 (2.91%) Symantec
9 2 (1.94%) Reuters
9 2 (1.94%) Bloomberg
9 2 (1.94%) Veeam
10 1 (0.97%) SonicWALL
10 1 (0.97%) Sophos
10 1 (0.97%) AppSense
Manchester
Nigel Frank International Limited - Newcastle
Salary: £40000 - £45000 per annum
Posted: 2 days ago
Manchester, Lancashire
Chassam Contract
Salary: From £28,000 to £30,000 per annum
Posted: 3 days ago
Warrington, Cheshire
Senitor Associates
Salary: £33000 per annum
Posted: 3 days ago
Cheshire
Senitor Associates
Salary: £37000 per annum
Posted: 3 days ago
Wilmslow, Cheshire
Greywood Associates Limited
Salary: £35000 - £45000 per annum + bens
Posted: 3 days ago
Chester, Cheshire
Senitor Associates
Salary: £36000 per annum + Bonus
Posted: 4 days ago
Burnley, Lancashire
Staffline Group PLC
Salary: From £30,000 to £40,000 per annum Plus CAR & other b
Posted: 6 days ago
Liverpool
Hays IT - Uk Posting account
Salary: £185.00 - £215.00 per annum
Posted: 12 days ago
Preston
Hays IT - Uk Posting account
Salary: £185.00 - £215.00 per annum
Posted: 17 days ago
Warrington
Interquest - Korus Group - Brighton
Salary: £35000 - £40000 per annum + excellent benefits and bonus
Posted: 27 days ago