The statistics below represent IT jobs advertised across the North West region that had 3rd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 29 July 2016 with a comparison to same period over 2 years.

3 months to
29 Jul 2016
Same period 2015 Same period 2014
Third Line Support
Rank 197 199 206
Rank change year-on-year
+2 +7
Permanent jobs requiring a 3rd Line Support 45 56 49
As % of all permanent IT jobs located in the North West 0.77% 0.86% 0.69%
As % of the Job Titles category 0.79% 0.88% 0.71%
Number of salaries quoted 38 47 44
Median salary £34,000 £31,500 £34,500
Median salary % change year-on-year
+7.93% -8.69%
90% offered a salary of more than £26,000 £27,500 £30,000
10% offered a salary of more than £45,000 £42,500 £41,750
UK excluding London median salary £34,500 £35,000 £34,000
% change year-on-year
-1.42% +2.94%
3rd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
5725 6333 6891
As % of all permanent IT jobs located in the North West 97.53% 96.86% 96.78%
Number of salaries quoted 4795 5164 5535
Median salary £40,000 £40,000 £37,500
Median salary % change year-on-year
- +6.66%
90% offered a salary of more than £25,000 £25,000 £22,500
10% offered a salary of more than £57,500 £53,500 £55,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

3rd Line Support
Jobs Demand Trend in the North West

The demand trend of job ads across the North West region that featured 3rd Line Support in the job title.

3rd Line Support Jobs Demand Trend in the North West

3rd Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the North West region.

3rd Line Support Salary Trend in the North West

3rd Line Support
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing 3rd Line Support across the North West region over the 3 months to 29 July 2016.

3rd Line Support Salary Histogram in the North West

3rd Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the North West region over the 3 months to 29 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -8 18 £40,000 +30.08% 3
Cheshire +30 12 £35,500 -11.25% 6
Merseyside -2 12 £32,500 +4.00%
Lancashire +17 3 £32,500 -23.52% 1
3rd Line Support
England

3rd Line Support Skill Set
Top 30 Related IT Skills in the North West

For the 6 months to 29 July 2016, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring 3rd Line Support in the job title.

1 76 (77.55%) Windows
2 68 (69.39%) Active Directory
3 57 (58.16%) VMware
4 51 (52.04%) Microsoft
5 45 (45.92%) Windows Server
6 39 (39.80%) Citrix
7 38 (38.78%) MS Exchange
8 33 (33.67%) VPN
9 31 (31.63%) Microsoft Certification
9 31 (31.63%) Windows Server 2008
9 31 (31.63%) PowerShell
10 29 (29.59%) MS Excel
11 27 (27.55%) Hyper-V
11 27 (27.55%) SQL Server
11 27 (27.55%) Firewall
12 26 (26.53%) Windows Server 2012
13 24 (24.49%) SCCM
13 24 (24.49%) Cisco
14 23 (23.47%) MCSA
15 21 (21.43%) Exchange Server 2013
16 20 (20.41%) VMware Infrastructure
17 19 (19.39%) ITIL
17 19 (19.39%) Finance
18 18 (18.37%) DNS
18 18 (18.37%) Analytical Skills
18 18 (18.37%) Exchange Server 2010
19 16 (16.33%) LAN
19 16 (16.33%) DHCP
19 16 (16.33%) VBScript
19 16 (16.33%) MCSE

3rd Line Support Skill Set
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 38 (38.78%) MS Exchange
2 21 (21.43%) Exchange Server 2013
3 18 (18.37%) Exchange Server 2010
4 14 (14.29%) Blackberry Enterprise Server
4 14 (14.29%) CMS
5 10 (10.20%) Exchange Server 2007
6 7 (7.14%) IIS
7 3 (3.06%) SharePoint
8 1 (1.02%) Skype for Business
Applications
1 29 (29.59%) MS Excel
2 15 (15.31%) MS Office
3 14 (14.29%) MS PowerPoint
Business Applications
1 1 (1.02%) Dynamics CRM
Cloud Services
1 14 (14.29%) Office 365
2 8 (8.16%) Microsoft Azure
Communications & Networking
1 33 (33.67%) VPN
2 27 (27.55%) Firewall
3 18 (18.37%) DNS
4 16 (16.33%) DHCP
4 16 (16.33%) LAN
5 12 (12.24%) WAN
6 9 (9.18%) MPLS
7 7 (7.14%) SAN
7 7 (7.14%) TCP/IP
8 6 (6.12%) BGP
8 6 (6.12%) NAS
8 6 (6.12%) OSPF
9 5 (5.10%) Cisco Nexus
10 4 (4.08%) Ethernet
10 4 (4.08%) IPv4
10 4 (4.08%) NetScaler
10 4 (4.08%) Remote Desktop
11 3 (3.06%) DSL
11 3 (3.06%) IP Telephony
11 3 (3.06%) VoIP
Database & Business Intelligence
1 27 (27.55%) SQL Server
2 8 (8.16%) SQL Server 2012
3 5 (5.10%) SQL Server 2008
Development Applications
1 2 (2.04%) VSS/SourceSafe
General
1 19 (19.39%) Finance
2 15 (15.31%) Legal
3 10 (10.20%) Law
4 5 (5.10%) Telecoms
5 3 (3.06%) Publishing
6 1 (1.02%) Advertising
6 1 (1.02%) Banking
6 1 (1.02%) Manufacturing
Libraries, Frameworks & Software Standards
1 1 (1.02%) COM
Miscellaneous
1 18 (18.37%) Analytical Skills
2 14 (14.29%) Blackberry
2 14 (14.29%) Enterprise Software
3 9 (9.18%) Clustering
4 7 (7.14%) HP StoreVirtual
5 6 (6.12%) Data Centre
6 5 (5.10%) Driving Licence
7 4 (4.08%) Replication
8 3 (3.06%) EqualLogic
8 3 (3.06%) iPad
9 1 (1.02%) BYOD
9 1 (1.02%) Life Science
9 1 (1.02%) Management Information System
9 1 (1.02%) Video Conferencing
Operating Systems
1 76 (77.55%) Windows
2 45 (45.92%) Windows Server
3 31 (31.63%) Windows Server 2008
4 26 (26.53%) Windows Server 2012
5 15 (15.31%) Windows 7
6 7 (7.14%) Windows Server 2003
7 6 (6.12%) Linux
8 5 (5.10%) Mac OS X
9 4 (4.08%) Android
9 4 (4.08%) CentOS
10 3 (3.06%) Apple iOS
11 2 (2.04%) Windows CE
12 1 (1.02%) Windows 10
12 1 (1.02%) Windows Mobile
Processes & Methodologies
1 19 (19.39%) ITIL
2 14 (14.29%) Document Management
2 14 (14.29%) Expense Management
2 14 (14.29%) Software Deployment
2 14 (14.29%) Workflow
3 10 (10.20%) Load Balancing
4 9 (9.18%) Time Management
5 8 (8.16%) Disaster Recovery
6 7 (7.14%) Kalman Filter
6 7 (7.14%) Service Management
6 7 (7.14%) Web Filtering
7 5 (5.10%) Incident Management
7 5 (5.10%) Problem Management
8 4 (4.08%) Migration
8 4 (4.08%) Project Management
8 4 (4.08%) Root Cause Analysis
9 3 (3.06%) Data Protection
9 3 (3.06%) Email Filtering
9 3 (3.06%) Information Security
9 3 (3.06%) Virtual Environments
Programming Languages
1 31 (31.63%) PowerShell
2 16 (16.33%) VBScript
3 15 (15.31%) SQL
4 1 (1.02%) C#
Qualifications
1 31 (31.63%) Microsoft Certification
2 23 (23.47%) MCSA
3 16 (16.33%) MCSE
4 14 (14.29%) Degree
4 14 (14.29%) MCT
5 11 (11.22%) MCITP
6 5 (5.10%) CCNA
6 5 (5.10%) Cisco Certification
7 1 (1.02%) CCA
7 1 (1.02%) Citrix Certification
7 1 (1.02%) VMware Certified Professional (VCP)
System Software
1 68 (69.39%) Active Directory
2 27 (27.55%) Hyper-V
3 20 (20.41%) VMware Infrastructure
4 15 (15.31%) vSphere
5 14 (14.29%) Terminal Server
5 14 (14.29%) XenApp
6 8 (8.16%) XenDesktop
7 4 (4.08%) VMware Server
8 3 (3.06%) VMware ESXi
9 2 (2.04%) Virtual Machines
10 1 (1.02%) ProxySG
Systems Management
1 24 (24.49%) SCCM
2 4 (4.08%) WSUS
3 2 (2.04%) MobiControl
3 2 (2.04%) SCOM
4 1 (1.02%) Backup Exec
4 1 (1.02%) FortiGate
4 1 (1.02%) HP SIM
4 1 (1.02%) XenMobile
Vendors
1 57 (58.16%) VMware
2 51 (52.04%) Microsoft
3 39 (39.80%) Citrix
4 24 (24.49%) Cisco
5 15 (15.31%) HP
5 15 (15.31%) iManage
6 14 (14.29%) Interwoven
7 9 (9.18%) Dell
8 8 (8.16%) F5
9 7 (7.14%) MobileIron
10 6 (6.12%) Avaya
11 4 (4.08%) NetApp
11 4 (4.08%) Sophos
12 3 (3.06%) Dell Compellent
12 3 (3.06%) EMC
12 3 (3.06%) SonicWALL
13 2 (2.04%) Motorola
14 1 (1.02%) Intel
14 1 (1.02%) Juniper
14 1 (1.02%) Symantec
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