The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 5 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
5 Mar 2015
Same period 2014 Same period 2013
Third Line Support
Rank 167 206 238
Rank change year-on-year
+39 +32
Permanent jobs requiring a 3rd Line Support 76 36 19
As % of all permanent IT jobs located in the North West 1.12% 0.55% 0.27%
As % of the Job Titles category 1.18% 0.58% 0.28%
Number of salaries quoted 64 30 17
Average salary £31,875 £30,000 £30,581
Average salary % change year-on-year
+6.25% -1.89%
90% offered a salary of more than £27,500 £25,000 £23,400
10% offered a salary of more than £40,000 £35,000 £34,024
UK excluding London average salary £35,000 £35,000 £33,500
% change year-on-year
- +4.47%
3rd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6429 6251 6839
As % of all permanent IT jobs located in the North West 95.08% 94.97% 95.91%
Number of salaries quoted 5302 5165 5741
Average salary £38,500 £37,500 £35,000
Average salary % change year-on-year
+2.66% +7.14%
90% offered a salary of more than £24,500 £24,000 £23,500
10% offered a salary of more than £55,000 £50,000 £52,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

3rd Line Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in the North West

3rd Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the North West region.

3rd Line Support Salary Trend in the North West

3rd Line Support
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing 3rd Line Support across the North West region over the 3 months to 5 March 2015.

3rd Line Support Salary Histogram in the North West

3rd Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the North West region over the 3 months to 5 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +17 53 £31,750 +12.38% 4
Cheshire +3 21 £31,000 -1.58% 1
Merseyside +11 2 £32,000 -3.03%
3rd Line Support
England

3rd Line Support
Top 30 Related IT Skills in the North West

For the 6 months to 5 March 2015, IT jobs across the North West region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 109 (82.58%) VMware
2 103 (78.03%) Windows
3 87 (65.91%) Microsoft
4 80 (60.61%) Active Directory
5 62 (46.97%) Citrix
6 58 (43.94%) VMware Infrastructure
7 56 (42.42%) MS Exchange
8 55 (41.67%) Windows Server 2008
9 49 (37.12%) MS Excel
10 48 (36.36%) SAN
11 44 (33.33%) DNS
12 42 (31.82%) Microsoft Certification
12 42 (31.82%) DHCP
12 42 (31.82%) Firewall
12 42 (31.82%) Hyper-V
13 40 (30.30%) Cisco
13 40 (30.30%) HP
14 39 (29.55%) ITIL
15 37 (28.03%) MCSE
16 34 (25.76%) Windows Server 2003
17 33 (25.00%) NetApp
17 33 (25.00%) SQL Server
18 32 (24.24%) VPN
18 32 (24.24%) Windows Server 2012
19 29 (21.97%) Exchange Server 2010
19 29 (21.97%) SharePoint
20 26 (19.70%) WAN
20 26 (19.70%) LAN
21 24 (18.18%) IIS
21 24 (18.18%) XenDesktop

3rd Line Support
Top Related IT Skills in the North West by Category

For the 6 months to 5 March 2015, IT jobs across the North West region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 56 (42.42%) MS Exchange
2 29 (21.97%) Exchange Server 2010
2 29 (21.97%) SharePoint
3 24 (18.18%) IIS
4 12 (9.09%) Exchange Server 2007
5 11 (8.33%) Exchange Server 2013
6 8 (6.06%) Exchange Server 2003
7 7 (5.30%) Lync
8 3 (2.27%) SharePoint 2010
9 2 (1.52%) SharePoint 2013
10 1 (0.76%) Joomla!
10 1 (0.76%) Moodle
Applications
1 49 (37.12%) MS Excel
2 10 (7.58%) MS Office
Cloud Services
1 5 (3.79%) Office 365
Communications & Networking
1 48 (36.36%) SAN
2 44 (33.33%) DNS
3 42 (31.82%) DHCP
3 42 (31.82%) Firewall
4 32 (24.24%) VPN
5 26 (19.70%) WAN
5 26 (19.70%) LAN
6 18 (13.64%) TCP/IP
7 15 (11.36%) Wireless
8 14 (10.61%) VoIP
9 11 (8.33%) VLAN
9 11 (8.33%) NAS
10 6 (4.55%) DMZ
11 4 (3.03%) Network Security
11 4 (3.03%) Wi-Fi
12 3 (2.27%) Broadband
12 3 (2.27%) NetScaler
12 3 (2.27%) Cisco ASA
13 2 (1.52%) Cisco Nexus
14 1 (0.76%) Internet
Database & Business Intelligence
1 33 (25.00%) SQL Server
2 10 (7.58%) SQL Server 2008
3 5 (3.79%) SQL Server 2012
4 1 (0.76%) SQL Server 2005
Development Applications
1 1 (0.76%) Visual Studio
General
1 17 (12.88%) Finance
2 5 (3.79%) Legal
Libraries, Frameworks & Software Standards
1 8 (6.06%) Web Services
2 2 (1.52%) Application Packaging
3 1 (0.76%) HTML
3 1 (0.76%) .NET
3 1 (0.76%) CSS
Miscellaneous
1 16 (12.12%) Analytical Skills
2 11 (8.33%) Clustering
3 2 (1.52%) Fat Client
3 2 (1.52%) Enterprise Software
3 2 (1.52%) SecurID
3 2 (1.52%) Blackberry
3 2 (1.52%) Thin Client
4 1 (0.76%) Replication
4 1 (0.76%) Management Information System
4 1 (0.76%) VLE
4 1 (0.76%) Computer Science
4 1 (0.76%) CMDB
Operating Systems
1 103 (78.03%) Windows
2 55 (41.67%) Windows Server 2008
3 34 (25.76%) Windows Server 2003
4 32 (24.24%) Windows Server 2012
5 22 (16.67%) Windows 7
5 22 (16.67%) Windows 8
6 14 (10.61%) Windows XP
7 12 (9.09%) Linux
8 9 (6.82%) UNIX
9 3 (2.27%) Mac OS X
10 2 (1.52%) Windows Mobile
10 2 (1.52%) Solaris
11 1 (0.76%) Mac OS X Server
Processes & Methodologies
1 39 (29.55%) ITIL
2 13 (9.85%) Service Management
3 12 (9.09%) Kalman Filter
4 10 (7.58%) Business Continuity
5 8 (6.06%) Service Delivery
6 7 (5.30%) Project Management
7 6 (4.55%) Mentoring
7 6 (4.55%) Disaster Recovery
7 6 (4.55%) PRINCE2
8 4 (3.03%) Coaching
8 4 (3.03%) Change Management
9 3 (2.27%) Software Deployment
9 3 (2.27%) Incident Management
10 2 (1.52%) ITIL V2
10 2 (1.52%) Problem Management
10 2 (1.52%) Infrastructure Management
10 2 (1.52%) Configuration Management
10 2 (1.52%) PRINCE
11 1 (0.76%) E-Commerce
11 1 (0.76%) Validation
Programming Languages
1 12 (9.09%) PowerShell
1 12 (9.09%) SQL
2 2 (1.52%) C
3 1 (0.76%) C#
3 1 (0.76%) T-SQL
Qualifications
1 42 (31.82%) Microsoft Certification
2 37 (28.03%) MCSE
3 20 (15.15%) Cisco Certification
4 19 (14.39%) CCNA
5 17 (12.88%) VMware Certified Professional (VCP)
6 14 (10.61%) MCSA
7 12 (9.09%) MCITP
7 12 (9.09%) MCP
8 10 (7.58%) MCTS
9 9 (6.82%) NCDA
10 8 (6.06%) Citrix Certification
11 6 (4.55%) NCIE
11 6 (4.55%) VCAP
11 6 (4.55%) CCA
11 6 (4.55%) CCNP
12 5 (3.79%) ITIL Certification
12 5 (3.79%) Degree
13 2 (1.52%) VCP4
13 2 (1.52%) CCAA
14 1 (0.76%) CCEA
Quality Assurance & Compliance
1 4 (3.03%) SLA
System Software
1 80 (60.61%) Active Directory
2 58 (43.94%) VMware Infrastructure
3 42 (31.82%) Hyper-V
4 24 (18.18%) XenDesktop
5 21 (15.91%) vSphere
6 20 (15.15%) XenApp
7 12 (9.09%) Terminal Services
8 4 (3.03%) XenServer
9 3 (2.27%) VMware ESXi
10 2 (1.52%) VMware Server
10 2 (1.52%) Microsoft App-V
11 1 (0.76%) ISA Server
11 1 (0.76%) VMware ESX
11 1 (0.76%) Forefront TMG
Systems Management
1 18 (13.64%) SCCM
2 12 (9.09%) Backup Exec
3 9 (6.82%) NetBackup
4 6 (4.55%) SCOM
5 2 (1.52%) McAfee ePO
5 2 (1.52%) WSUS
5 2 (1.52%) SCOrch
5 2 (1.52%) MAILsweeper
6 1 (0.76%) WMI
Vendors
1 109 (82.58%) VMware
2 87 (65.91%) Microsoft
3 62 (46.97%) Citrix
4 40 (30.30%) Cisco
4 40 (30.30%) HP
5 33 (25.00%) NetApp
6 17 (12.88%) 3PAR
7 11 (8.33%) Avaya
7 11 (8.33%) Symantec
8 10 (7.58%) Meraki
9 9 (6.82%) Juniper
10 8 (6.06%) CheckPoint
11 7 (5.30%) EMC
11 7 (5.30%) Wyse
12 5 (3.79%) McAfee
13 3 (2.27%) Toshiba
13 3 (2.27%) BT
13 3 (2.27%) Sophos
14 2 (1.52%) Leostream
14 2 (1.52%) MobileIron
Stockport
Adria Solutions Ltd
Salary: £35000 - £45000 per annum + Excellent Benefits
Posted: 5 hours ago
Wilmslow, Cheshire
Greywood Associates Limited
Salary: £35000 - £45000 per annum + bens
Posted: 5 hours ago
Chorley, Lancashire
FT Select
Salary: From £30,000 to £35,000 per annum plus benefits
Posted: 9 hours ago
Manchester, Lancashire
Stafford-Sharp Associates
Salary: From £25,000 to £30,000 per annum
Posted: 2 days ago
Bury, Lancashire
Circle Recruitment
Salary: £25000 - £30000 per annum
Posted: 6 days ago
Leyland, Lancashire
Amber IT Limited
Salary: From £23,000 to £28,000 per annum
Posted: 21 days ago