The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 24 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Apr 2015
Same period 2014 Same period 2013
Third Line Support
Rank 185 197 209
Rank change year-on-year
+12 +12
Permanent jobs requiring a 3rd Line Support 54 58 46
As % of all permanent IT jobs located in the North West 0.83% 0.82% 0.62%
As % of the Job Titles category 0.87% 0.86% 0.65%
Number of salaries quoted 36 50 42
Average salary £31,125 £32,750 £30,000
Average salary % change year-on-year
-4.96% +9.16%
90% offered a salary of more than £24,250 £27,500 £24,000
10% offered a salary of more than £40,000 £42,500 £35,000
UK excluding London average salary £35,000 £34,000 £32,500
% change year-on-year
+2.94% +4.61%
3rd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6172 6782 7061
As % of all permanent IT jobs located in the North West 95.23% 95.53% 95.35%
Number of salaries quoted 4915 5486 5934
Average salary £40,000 £37,000 £35,000
Average salary % change year-on-year
+8.10% +5.71%
90% offered a salary of more than £24,690 £24,000 £24,000
10% offered a salary of more than £55,000 £51,000 £54,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

3rd Line Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in the North West

3rd Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the North West region.

3rd Line Support Salary Trend in the North West

3rd Line Support
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing 3rd Line Support across the North West region over the 3 months to 24 April 2015.

3rd Line Support Salary Histogram in the North West

3rd Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the North West region over the 3 months to 24 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire +22 25 £32,500 -13.33% 3
Manchester -3 24 £31,500 -3.07% 4
Lancashire +7 4 £28,250 -5.83%
Merseyside +10 1 - -
3rd Line Support
England

3rd Line Support
Top 30 Related IT Skills in the North West

For the 6 months to 24 April 2015, IT jobs across the North West region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 111 (84.73%) Windows
2 106 (80.92%) VMware
3 83 (63.36%) Active Directory
4 81 (61.83%) Microsoft
5 65 (49.62%) MS Exchange
6 56 (42.75%) Windows Server 2008
7 54 (41.22%) Citrix
8 53 (40.46%) MS Excel
9 52 (39.69%) VMware Infrastructure
10 44 (33.59%) Firewall
11 43 (32.82%) DNS
11 43 (32.82%) SAN
11 43 (32.82%) Hyper-V
12 41 (31.30%) DHCP
13 39 (29.77%) HP
13 39 (29.77%) Cisco
14 38 (29.01%) Microsoft Certification
15 35 (26.72%) NetApp
15 35 (26.72%) Exchange Server 2010
16 34 (25.95%) SQL Server
17 33 (25.19%) ITIL
18 32 (24.43%) SharePoint
19 31 (23.66%) MCSE
20 29 (22.14%) VPN
21 28 (21.37%) Windows Server 2012
22 27 (20.61%) Windows Server 2003
23 23 (17.56%) IIS
23 23 (17.56%) Windows 7
24 22 (16.79%) Windows 8
24 22 (16.79%) TCP/IP

3rd Line Support
Top Related IT Skills in the North West by Category

For the 6 months to 24 April 2015, IT jobs across the North West region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 65 (49.62%) MS Exchange
2 35 (26.72%) Exchange Server 2010
3 32 (24.43%) SharePoint
4 23 (17.56%) IIS
5 15 (11.45%) Exchange Server 2007
6 12 (9.16%) Exchange Server 2013
7 7 (5.34%) Lync
7 7 (5.34%) Exchange Server 2003
8 3 (2.29%) SharePoint 2010
9 2 (1.53%) SharePoint 2013
10 1 (0.76%) IBM Notes
Applications
1 53 (40.46%) MS Excel
2 12 (9.16%) MS Office
Cloud Services
1 6 (4.58%) Office 365
2 2 (1.53%) Amazon AWS
3 1 (0.76%) Mimecast
Communications & Networking
1 44 (33.59%) Firewall
2 43 (32.82%) DNS
2 43 (32.82%) SAN
3 41 (31.30%) DHCP
4 29 (22.14%) VPN
5 22 (16.79%) TCP/IP
6 20 (15.27%) WAN
6 20 (15.27%) LAN
7 14 (10.69%) Wireless
8 13 (9.92%) VoIP
9 11 (8.40%) NAS
10 7 (5.34%) VLAN
11 6 (4.58%) DMZ
12 5 (3.82%) Broadband
13 3 (2.29%) Network Security
13 3 (2.29%) NetScaler
14 2 (1.53%) Cisco Nexus
14 2 (1.53%) SMTP
14 2 (1.53%) Internet
14 2 (1.53%) Wi-Fi
Database & Business Intelligence
1 34 (25.95%) SQL Server
2 10 (7.63%) SQL Server 2008
3 4 (3.05%) SQL Server 2012
Development Applications
1 1 (0.76%) Visual Studio
General
1 11 (8.40%) Finance
2 4 (3.05%) Legal
3 1 (0.76%) Back Office
Libraries, Frameworks & Software Standards
1 11 (8.40%) Web Services
2 2 (1.53%) Application Packaging
Miscellaneous
1 11 (8.40%) Clustering
1 11 (8.40%) Analytical Skills
2 2 (1.53%) Replication
2 2 (1.53%) SecurID
2 2 (1.53%) Thin Client
2 2 (1.53%) Blackberry
2 2 (1.53%) Fat Client
2 2 (1.53%) Mobile App
3 1 (0.76%) Enterprise Software
3 1 (0.76%) iSeries
3 1 (0.76%) Management Information System
3 1 (0.76%) Computer Science
Operating Systems
1 111 (84.73%) Windows
2 56 (42.75%) Windows Server 2008
3 28 (21.37%) Windows Server 2012
4 27 (20.61%) Windows Server 2003
5 23 (17.56%) Windows 7
6 22 (16.79%) Windows 8
7 15 (11.45%) Windows XP
8 14 (10.69%) Linux
9 7 (5.34%) UNIX
10 3 (2.29%) Mac OS X
11 2 (1.53%) Windows Mobile
11 2 (1.53%) Solaris
Processes & Methodologies
1 33 (25.19%) ITIL
2 12 (9.16%) Service Management
3 11 (8.40%) Kalman Filter
4 10 (7.63%) Business Continuity
5 9 (6.87%) Project Management
6 8 (6.11%) Disaster Recovery
7 6 (4.58%) PRINCE2
8 5 (3.82%) Service Delivery
8 5 (3.82%) Mentoring
9 4 (3.05%) Coaching
10 3 (2.29%) Change Management
10 3 (2.29%) Security Management
10 3 (2.29%) Problem Management
11 2 (1.53%) Information Security
11 2 (1.53%) Vulnerability Assessment
11 2 (1.53%) Incident Management
11 2 (1.53%) Load Balancing
11 2 (1.53%) Information Security Management
11 2 (1.53%) PRINCE
11 2 (1.53%) Line Management
Programming Languages
1 14 (10.69%) SQL
2 13 (9.92%) PowerShell
3 1 (0.76%) C
3 1 (0.76%) T-SQL
Qualifications
1 38 (29.01%) Microsoft Certification
2 31 (23.66%) MCSE
3 14 (10.69%) MCSA
4 13 (9.92%) MCITP
5 10 (7.63%) CCNA
5 10 (7.63%) Cisco Certification
5 10 (7.63%) VMware Certified Professional (VCP)
6 9 (6.87%) NCDA
7 8 (6.11%) MCP
8 7 (5.34%) MCTS
9 6 (4.58%) NCIE
9 6 (4.58%) VCAP
10 4 (3.05%) ITIL Certification
10 4 (3.05%) Citrix Certification
11 3 (2.29%) Degree
12 2 (1.53%) CCA
12 2 (1.53%) CCNP
12 2 (1.53%) CCAA
13 1 (0.76%) CCEA
Quality Assurance & Compliance
1 6 (4.58%) SLA
2 2 (1.53%) ISO/IEC 27001
System Software
1 83 (63.36%) Active Directory
2 52 (39.69%) VMware Infrastructure
3 43 (32.82%) Hyper-V
4 21 (16.03%) XenDesktop
5 18 (13.74%) XenApp
6 17 (12.98%) vSphere
7 10 (7.63%) Terminal Services
8 5 (3.82%) XenServer
9 4 (3.05%) VMware Server
10 2 (1.53%) Microsoft App-V
11 1 (0.76%) VMware ESX
Systems Management
1 15 (11.45%) SCCM
2 12 (9.16%) Backup Exec
3 6 (4.58%) NetBackup
4 5 (3.82%) SCOM
5 3 (2.29%) McAfee ePO
6 2 (1.53%) SCOrch
6 2 (1.53%) MAILsweeper
7 1 (0.76%) WMI
7 1 (0.76%) WSUS
Vendors
1 106 (80.92%) VMware
2 81 (61.83%) Microsoft
3 54 (41.22%) Citrix
4 39 (29.77%) HP
4 39 (29.77%) Cisco
5 35 (26.72%) NetApp
6 15 (11.45%) 3PAR
7 11 (8.40%) Avaya
8 10 (7.63%) Symantec
8 10 (7.63%) Meraki
9 9 (6.87%) Juniper
10 8 (6.11%) CheckPoint
10 8 (6.11%) Wyse
11 4 (3.05%) McAfee
11 4 (3.05%) Dell
11 4 (3.05%) EMC
12 3 (2.29%) Toshiba
12 3 (2.29%) BT
13 2 (1.53%) MobileIron
13 2 (1.53%) AppSense
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