The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 2 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Sep 2015
Same period 2014 Same period 2013
Third Line Support
Rank 195 210 196
Rank change year-on-year
+15 -14
Permanent jobs requiring a 3rd Line Support 61 42 46
As % of all permanent IT jobs located in the North West 0.89% 0.56% 0.66%
As % of the Job Titles category 0.93% 0.60% 0.70%
Number of salaries quoted 39 34 41
Average salary £32,000 £34,000 £31,500
Average salary % change year-on-year
-5.88% +7.93%
90% offered a salary of more than £27,500 £29,300 £24,100
10% offered a salary of more than £42,600 £39,327 £41,450
UK excluding London average salary £35,000 £34,000 £32,500
% change year-on-year
+2.94% +4.61%
3rd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6543 7047 6541
As % of all permanent IT jobs located in the North West 95.53% 94.79% 94.39%
Number of salaries quoted 5441 5726 5635
Average salary £40,000 £37,500 £35,000
Average salary % change year-on-year
+6.66% +7.14%
90% offered a salary of more than £24,000 £23,500 £23,000
10% offered a salary of more than £55,000 £54,000 £55,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

3rd Line Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in the North West

3rd Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the North West region.

3rd Line Support Salary Trend in the North West

3rd Line Support
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing 3rd Line Support across the North West region over the 3 months to 2 September 2015.

3rd Line Support Salary Histogram in the North West

3rd Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the North West region over the 3 months to 2 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +9 36 £31,750 -7.97% 6
Cheshire +6 13 £35,500 +1.42% 5
Merseyside +18 11 £33,750 -20.58% 4
Cumbria - 1 £27,500 -
3rd Line Support
England

3rd Line Support
Top 30 Related IT Skills in the North West

For the 6 months to 2 September 2015, IT jobs across the North West region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 102 (94.44%) Windows
2 81 (75.00%) VMware
3 72 (66.67%) Active Directory
4 60 (55.56%) MS Exchange
5 58 (53.70%) Windows Server 2008
6 50 (46.30%) VMware Infrastructure
7 48 (44.44%) Microsoft
8 42 (38.89%) Citrix
9 36 (33.33%) Microsoft Certification
10 35 (32.41%) Exchange Server 2010
11 30 (27.78%) Windows Server 2012
12 29 (26.85%) Cisco
12 29 (26.85%) MCSE
13 27 (25.00%) SAN
14 26 (24.07%) Hyper-V
15 25 (23.15%) MCITP
16 23 (21.30%) Exchange Server 2007
16 23 (21.30%) Firewall
16 23 (21.30%) DNS
17 20 (18.52%) ITIL
18 19 (17.59%) Exchange Server 2013
19 18 (16.67%) SQL
19 18 (16.67%) NetApp
20 17 (15.74%) Windows Server 2003
20 17 (15.74%) MS Excel
20 17 (15.74%) SharePoint
21 16 (14.81%) TCP/IP
22 14 (12.96%) Finance
23 13 (12.04%) VPN
23 13 (12.04%) SQL Server

3rd Line Support
Top Related IT Skills in the North West by Category

For the 6 months to 2 September 2015, IT jobs across the North West region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 60 (55.56%) MS Exchange
2 35 (32.41%) Exchange Server 2010
3 23 (21.30%) Exchange Server 2007
4 19 (17.59%) Exchange Server 2013
5 17 (15.74%) SharePoint
6 9 (8.33%) Lync
7 7 (6.48%) IIS
8 5 (4.63%) Exchange Server 2003
9 3 (2.78%) SharePoint 2010
10 2 (1.85%) Blackberry Enterprise Server
11 1 (0.93%) IBM Notes
Applications
1 17 (15.74%) MS Excel
2 6 (5.56%) MS Office
Cloud Services
1 4 (3.70%) Office 365
2 3 (2.78%) Amazon AWS
3 1 (0.93%) Cloud Computing
3 1 (0.93%) Microsoft Azure
Communications & Networking
1 27 (25.00%) SAN
2 23 (21.30%) DNS
2 23 (21.30%) Firewall
3 16 (14.81%) TCP/IP
4 13 (12.04%) VPN
5 12 (11.11%) DHCP
5 12 (11.11%) LAN
6 11 (10.19%) WAN
6 11 (10.19%) NAS
7 9 (8.33%) VoIP
8 5 (4.63%) FTP
9 4 (3.70%) VLAN
9 4 (3.70%) Network Security
9 4 (3.70%) Cisco Nexus
10 3 (2.78%) Wi-Fi
11 2 (1.85%) Internet
11 2 (1.85%) SMTP
11 2 (1.85%) Broadband
11 2 (1.85%) NetScaler
12 1 (0.93%) Fibre Channel
Database & Business Intelligence
1 13 (12.04%) SQL Server
2 8 (7.41%) SQL Server 2008
3 7 (6.48%) SQL Server 2012
4 1 (0.93%) SQL Server 2005
4 1 (0.93%) MySQL
Development Applications
1 1 (0.93%) SQL Server Management Studio (SSMS)
General
1 14 (12.96%) Finance
2 11 (10.19%) Law
3 10 (9.26%) Pharmaceutical
3 10 (9.26%) Retail
4 3 (2.78%) Back Office
5 1 (0.93%) Telecoms
5 1 (0.93%) Legal
Libraries, Frameworks & Software Standards
1 7 (6.48%) Web Services
2 2 (1.85%) COM
Miscellaneous
1 11 (10.19%) Data Centre
2 5 (4.63%) Clustering
3 4 (3.70%) Analytical Skills
4 3 (2.78%) FlexPod
4 3 (2.78%) Digital Media
5 2 (1.85%) Mobile App
5 2 (1.85%) Public Cloud
6 1 (0.93%) Thin Client
6 1 (0.93%) Replication
6 1 (0.93%) CCTV
6 1 (0.93%) Fat Client
6 1 (0.93%) iSeries
6 1 (0.93%) EqualLogic
Operating Systems
1 102 (94.44%) Windows
2 58 (53.70%) Windows Server 2008
3 30 (27.78%) Windows Server 2012
4 17 (15.74%) Windows Server 2003
5 11 (10.19%) Linux
6 9 (8.33%) Windows 7
7 6 (5.56%) Windows 8
8 5 (4.63%) Windows XP
8 5 (4.63%) Windows 2000 Server
9 4 (3.70%) Data ONTAP
10 3 (2.78%) Mac OS X
11 1 (0.93%) UNIX
Processes & Methodologies
1 20 (18.52%) ITIL
2 11 (10.19%) Line Management
3 10 (9.26%) Capacity Planning
4 6 (5.56%) Migration
5 5 (4.63%) Information Security
5 5 (4.63%) Disaster Recovery
6 4 (3.70%) Data Security
6 4 (3.70%) Software Licensing
6 4 (3.70%) Kalman Filter
6 4 (3.70%) Server Building
7 3 (2.78%) ITIL V2
7 3 (2.78%) Change Control
7 3 (2.78%) Mentoring
7 3 (2.78%) Coaching
7 3 (2.78%) Time Management
7 3 (2.78%) PRINCE2
7 3 (2.78%) Project Management
7 3 (2.78%) Service Management
7 3 (2.78%) Business Continuity
8 2 (1.85%) Network Design
Programming Languages
1 18 (16.67%) SQL
2 7 (6.48%) PowerShell
3 1 (0.93%) Java
3 1 (0.93%) T-SQL
Qualifications
1 36 (33.33%) Microsoft Certification
2 29 (26.85%) MCSE
3 25 (23.15%) MCITP
4 11 (10.19%) MCSA
5 10 (9.26%) VMware Certified Professional (VCP)
5 10 (9.26%) MCTS
6 8 (7.41%) NCDA
7 7 (6.48%) MCP
8 6 (5.56%) Cisco Certification
9 5 (4.63%) CCNA
10 4 (3.70%) CCA
10 4 (3.70%) Citrix Certification
11 2 (1.85%) VCAP
12 1 (0.93%) NCIE
Quality Assurance & Compliance
1 6 (5.56%) SLA
2 5 (4.63%) ISO/IEC 27001
3 3 (2.78%) PCI DSS
4 1 (0.93%) QA
System Software
1 72 (66.67%) Active Directory
2 50 (46.30%) VMware Infrastructure
3 26 (24.07%) Hyper-V
4 8 (7.41%) XenApp
5 7 (6.48%) vSphere
6 6 (5.56%) XenDesktop
7 5 (4.63%) VMware Server
7 5 (4.63%) Terminal Services
8 2 (1.85%) VMware ESX
8 2 (1.85%) XenServer
9 1 (0.93%) Microsoft App-V
9 1 (0.93%) VMware ESXi
Systems Management
1 12 (11.11%) SCCM
2 8 (7.41%) SCOM
3 4 (3.70%) McAfee ePO
4 3 (2.78%) SCOrch
5 2 (1.85%) XenMobile
5 2 (1.85%) SnapMirror
5 2 (1.85%) Backup Exec
6 1 (0.93%) SCVMM
6 1 (0.93%) SnapVault
Vendors
1 81 (75.00%) VMware
2 48 (44.44%) Microsoft
3 42 (38.89%) Citrix
4 29 (26.85%) Cisco
5 18 (16.67%) NetApp
6 8 (7.41%) HP
7 4 (3.70%) Dell
7 4 (3.70%) IBM
7 4 (3.70%) McAfee
7 4 (3.70%) Veeam
7 4 (3.70%) SolarWinds
8 3 (2.78%) AppSense
8 3 (2.78%) SAP
8 3 (2.78%) Apple
8 3 (2.78%) LANDesk
9 2 (1.85%) SonicWALL
9 2 (1.85%) Fortinet
10 1 (0.93%) 3PAR
10 1 (0.93%) Dell Compellent
10 1 (0.93%) Draytek
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