The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 29 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Jul 2015
Same period 2014 Same period 2013
Third Line Support
Rank 192 200 200
Rank change year-on-year
+8 0
Permanent jobs requiring a 3rd Line Support 48 49 49
As % of all permanent IT jobs located in the North West 0.73% 0.69% 0.67%
As % of the Job Titles category 0.77% 0.73% 0.71%
Number of salaries quoted 39 44 44
Average salary £31,500 £34,500 £31,000
Average salary % change year-on-year
-8.69% +11.29%
90% offered a salary of more than £27,500 £30,000 £24,000
10% offered a salary of more than £42,500 £41,750 £39,000
UK excluding London average salary £35,000 £34,000 £32,500
% change year-on-year
+2.94% +4.61%
3rd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6231 6758 6890
As % of all permanent IT jobs located in the North West 95.33% 94.94% 94.88%
Number of salaries quoted 5080 5467 5890
Average salary £40,000 £37,500 £35,000
Average salary % change year-on-year
+6.66% +7.14%
90% offered a salary of more than £25,000 £23,000 £23,000
10% offered a salary of more than £55,000 £52,500 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

3rd Line Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in the North West

3rd Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the North West region.

3rd Line Support Salary Trend in the North West

3rd Line Support
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing 3rd Line Support across the North West region over the 3 months to 29 July 2015.

3rd Line Support Salary Histogram in the North West

3rd Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the North West region over the 3 months to 29 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +4 26 £31,000 -11.42% 10
Cheshire +4 13 £40,000 +16.78% 2
Merseyside +14 4 £30,000 -29.41% 1
Lancashire -9 4 £42,500 +41.66% 1
Cumbria - 1 £27,000 - 1
3rd Line Support
England

3rd Line Support
Top 30 Related IT Skills in the North West

For the 6 months to 29 July 2015, IT jobs across the North West region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 92 (92.00%) Windows
2 72 (72.00%) VMware
3 63 (63.00%) Active Directory
4 60 (60.00%) MS Exchange
5 49 (49.00%) Windows Server 2008
6 46 (46.00%) Microsoft
7 41 (41.00%) VMware Infrastructure
8 34 (34.00%) Exchange Server 2010
9 32 (32.00%) Cisco
9 32 (32.00%) Citrix
10 28 (28.00%) Hyper-V
11 27 (27.00%) Windows Server 2012
11 27 (27.00%) NetApp
12 26 (26.00%) Microsoft Certification
12 26 (26.00%) Exchange Server 2007
13 25 (25.00%) SAN
13 25 (25.00%) Firewall
14 23 (23.00%) DNS
15 22 (22.00%) TCP/IP
16 21 (21.00%) MS Excel
16 21 (21.00%) MCSE
17 19 (19.00%) ITIL
18 18 (18.00%) VPN
19 17 (17.00%) DHCP
19 17 (17.00%) Exchange Server 2013
20 16 (16.00%) MCITP
21 15 (15.00%) SQL
22 14 (14.00%) SQL Server
22 14 (14.00%) LAN
22 14 (14.00%) Windows Server 2003

3rd Line Support
Top Related IT Skills in the North West by Category

For the 6 months to 29 July 2015, IT jobs across the North West region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 60 (60.00%) MS Exchange
2 34 (34.00%) Exchange Server 2010
3 26 (26.00%) Exchange Server 2007
4 17 (17.00%) Exchange Server 2013
5 11 (11.00%) SharePoint
6 7 (7.00%) Lync
7 6 (6.00%) Exchange Server 2003
7 6 (6.00%) IIS
8 2 (2.00%) Blackberry Enterprise Server
9 1 (1.00%) IBM Notes
Applications
1 21 (21.00%) MS Excel
2 13 (13.00%) MS Office
Cloud Services
1 3 (3.00%) Amazon AWS
1 3 (3.00%) Office 365
2 1 (1.00%) Cloud Computing
Communications & Networking
1 25 (25.00%) SAN
1 25 (25.00%) Firewall
2 23 (23.00%) DNS
3 22 (22.00%) TCP/IP
4 18 (18.00%) VPN
5 17 (17.00%) DHCP
6 14 (14.00%) LAN
7 13 (13.00%) WAN
8 10 (10.00%) VoIP
8 10 (10.00%) NAS
9 6 (6.00%) Wireless
10 5 (5.00%) FTP
10 5 (5.00%) Network Security
10 5 (5.00%) Broadband
11 3 (3.00%) NetScaler
11 3 (3.00%) Wi-Fi
12 2 (2.00%) VLAN
12 2 (2.00%) SMTP
13 1 (1.00%) SSL
13 1 (1.00%) Internet
Database & Business Intelligence
1 14 (14.00%) SQL Server
2 5 (5.00%) SQL Server 2008
3 4 (4.00%) SQL Server 2012
4 1 (1.00%) SQL Server 2005
4 1 (1.00%) MySQL
Development Applications
1 1 (1.00%) SQL Server Management Studio (SSMS)
General
1 4 (4.00%) Finance
2 2 (2.00%) Back Office
3 1 (1.00%) Telecoms
3 1 (1.00%) Legal
Libraries, Frameworks & Software Standards
1 7 (7.00%) Web Services
2 1 (1.00%) COM
Miscellaneous
1 6 (6.00%) Data Centre
2 5 (5.00%) Analytical Skills
3 4 (4.00%) Clustering
4 3 (3.00%) HP StoreVirtual
5 2 (2.00%) Digital Media
5 2 (2.00%) Mobile App
6 1 (1.00%) Thin Client
6 1 (1.00%) Replication
6 1 (1.00%) CCTV
6 1 (1.00%) Computer Science
6 1 (1.00%) Fat Client
6 1 (1.00%) iSeries
Operating Systems
1 92 (92.00%) Windows
2 49 (49.00%) Windows Server 2008
3 27 (27.00%) Windows Server 2012
4 14 (14.00%) Windows Server 2003
5 11 (11.00%) Linux
6 9 (9.00%) Windows 7
7 8 (8.00%) Windows XP
8 4 (4.00%) Windows 8
9 3 (3.00%) Mac OS X
10 2 (2.00%) Solaris
11 1 (1.00%) UNIX
11 1 (1.00%) Data ONTAP
Processes & Methodologies
1 19 (19.00%) ITIL
2 8 (8.00%) Project Management
3 7 (7.00%) Kalman Filter
4 6 (6.00%) Service Management
4 6 (6.00%) Migration
5 5 (5.00%) Business Continuity
6 4 (4.00%) Information Security
6 4 (4.00%) Data Security
6 4 (4.00%) Software Licensing
6 4 (4.00%) Server Building
7 3 (3.00%) Time Management
7 3 (3.00%) Change Management
7 3 (3.00%) Disaster Recovery
7 3 (3.00%) Problem Management
8 2 (2.00%) Vulnerability Assessment
8 2 (2.00%) Incident Management
8 2 (2.00%) Load Balancing
8 2 (2.00%) Information Security Management
8 2 (2.00%) Security Management
8 2 (2.00%) Change Control
Programming Languages
1 15 (15.00%) SQL
2 6 (6.00%) PowerShell
3 1 (1.00%) Java
3 1 (1.00%) T-SQL
Qualifications
1 26 (26.00%) Microsoft Certification
2 21 (21.00%) MCSE
3 16 (16.00%) MCITP
4 13 (13.00%) MCSA
5 10 (10.00%) MCP
5 10 (10.00%) MCTS
6 8 (8.00%) VMware Certified Professional (VCP)
7 7 (7.00%) NCDA
7 7 (7.00%) Cisco Certification
8 6 (6.00%) CCNA
9 4 (4.00%) CCA
9 4 (4.00%) Citrix Certification
10 2 (2.00%) ITIL Certification
10 2 (2.00%) NCIE
10 2 (2.00%) VCAP
11 1 (1.00%) Degree
Quality Assurance & Compliance
1 7 (7.00%) SLA
2 4 (4.00%) ISO/IEC 27001
3 2 (2.00%) PCI DSS
4 1 (1.00%) QA
System Software
1 63 (63.00%) Active Directory
2 41 (41.00%) VMware Infrastructure
3 28 (28.00%) Hyper-V
4 13 (13.00%) XenDesktop
5 12 (12.00%) XenApp
6 7 (7.00%) vSphere
7 5 (5.00%) XenServer
7 5 (5.00%) Terminal Services
8 4 (4.00%) VMware Server
9 2 (2.00%) VMware ESX
9 2 (2.00%) Microsoft App-V
10 1 (1.00%) VMware ESXi
Systems Management
1 7 (7.00%) SCCM
2 4 (4.00%) SCOM
3 3 (3.00%) Backup Exec
4 2 (2.00%) XenMobile
4 2 (2.00%) SnapMirror
5 1 (1.00%) SnapVault
5 1 (1.00%) SCVMM
5 1 (1.00%) McAfee ePO
Vendors
1 72 (72.00%) VMware
2 46 (46.00%) Microsoft
3 32 (32.00%) Cisco
3 32 (32.00%) Citrix
4 27 (27.00%) NetApp
5 11 (11.00%) HP
6 4 (4.00%) IBM
6 4 (4.00%) SolarWinds
7 3 (3.00%) Veeam
7 3 (3.00%) Meraki
7 3 (3.00%) Toshiba
7 3 (3.00%) BT
7 3 (3.00%) SAP
7 3 (3.00%) Dell
7 3 (3.00%) Avaya
7 3 (3.00%) Juniper
8 2 (2.00%) CA
8 2 (2.00%) Apple
8 2 (2.00%) CheckPoint
8 2 (2.00%) Symantec
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