The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 30 April 2016 with a comparison to the same period in the previous 2 years.

3 months to
30 Apr 2016
Same period 2015 Same period 2014
Third Line Support
Rank 179 201 205
Rank change year-on-year
+22 +4
Permanent jobs requiring a 3rd Line Support 53 57 63
As % of all permanent IT jobs located in the North West 0.93% 0.88% 0.89%
As % of the Job Titles category 0.96% 0.91% 0.92%
Number of salaries quoted 50 40 54
Average salary £35,000 £31,125 £32,750
Average salary % change year-on-year
+12.44% -4.96%
90% offered a salary of more than £25,450 £24,450 £27,000
10% offered a salary of more than £42,500 £40,000 £41,750
UK excluding London average salary £35,000 £35,000 £34,000
% change year-on-year
- +2.94%
3rd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
5509 6281 6841
As % of all permanent IT jobs located in the North West 97.11% 96.71% 96.98%
Number of salaries quoted 4663 5011 5513
Average salary £40,000 £40,000 £37,000
Average salary % change year-on-year
- +8.10%
90% offered a salary of more than £24,000 £24,690 £24,000
10% offered a salary of more than £57,500 £52,500 £55,000
UK excluding London average salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

3rd Line Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in the North West

3rd Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the North West region.

3rd Line Support Salary Trend in the North West

3rd Line Support
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing 3rd Line Support across the North West region over the 3 months to 30 April 2016.

3rd Line Support Salary Histogram in the North West

3rd Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the North West region over the 3 months to 30 April 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +11 38 £36,750 +18.07% 4
Lancashire +8 7 £26,500 -11.66% 1
Cheshire +6 5 £31,500 +0.80%
Merseyside +14 3 £32,500 - 1
3rd Line Support
England

3rd Line Support
Top 30 Related IT Skills in the North West

For the 6 months to 30 April 2016, IT jobs across the North West region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 68 (68.69%) Windows
2 58 (58.59%) Active Directory
3 50 (50.51%) VMware
4 49 (49.49%) Microsoft
5 47 (47.47%) Windows Server
6 35 (35.35%) SQL
7 31 (31.31%) MS Excel
7 31 (31.31%) Firewall
8 30 (30.30%) MS Exchange
9 28 (28.28%) Windows Server 2008
10 27 (27.27%) Cisco
11 26 (26.26%) ITIL
12 25 (25.25%) Citrix
13 24 (24.24%) SQL Server
13 24 (24.24%) VPN
14 23 (23.23%) Windows Server 2012
15 19 (19.19%) Analytical Skills
15 19 (19.19%) vSphere
16 18 (18.18%) SCCM
16 18 (18.18%) VMware Infrastructure
17 17 (17.17%) IIS
18 16 (16.16%) Linux
19 15 (15.15%) DNS
19 15 (15.15%) Microsoft Certification
20 14 (14.14%) SAN
20 14 (14.14%) Time Management
20 14 (14.14%) NAS
21 13 (13.13%) PowerShell
21 13 (13.13%) Exchange Server 2010
21 13 (13.13%) NetApp

3rd Line Support
Top Related IT Skills in the North West by Category

For the 6 months to 30 April 2016, IT jobs across the North West region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 30 (30.30%) MS Exchange
2 17 (17.17%) IIS
3 13 (13.13%) Exchange Server 2010
4 8 (8.08%) Blackberry Enterprise Server
4 8 (8.08%) CMS
4 8 (8.08%) Exchange Server 2007
5 7 (7.07%) Exchange Server 2013
6 6 (6.06%) SharePoint
7 3 (3.03%) BizTalk Server
7 3 (3.03%) SharePoint 2010
8 1 (1.01%) Exchange Server 2003
8 1 (1.01%) IBM Notes
8 1 (1.01%) Skype for Business
Applications
1 31 (31.31%) MS Excel
2 10 (10.10%) MS Office
3 8 (8.08%) MS PowerPoint
Cloud Services
1 7 (7.07%) Microsoft Azure
1 7 (7.07%) Office 365
2 1 (1.01%) IaaS
2 1 (1.01%) SaaS
Communications & Networking
1 31 (31.31%) Firewall
2 24 (24.24%) VPN
3 15 (15.15%) DNS
4 14 (14.14%) NAS
4 14 (14.14%) SAN
5 13 (13.13%) DHCP
6 12 (12.12%) LAN
7 9 (9.09%) WAN
8 7 (7.07%) Cisco Nexus
8 7 (7.07%) TCP/IP
9 5 (5.05%) VLAN
10 4 (4.04%) Ethernet
10 4 (4.04%) IPv4
10 4 (4.04%) MPLS
10 4 (4.04%) NetScaler
11 3 (3.03%) BGP
11 3 (3.03%) iSCSI
11 3 (3.03%) OSPF
11 3 (3.03%) VoIP
12 1 (1.01%) VPLS
Database & Business Intelligence
1 24 (24.24%) SQL Server
2 4 (4.04%) SQL Server 2012
3 3 (3.03%) SQL Server 2008
4 2 (2.02%) MySQL
5 1 (1.01%) Crystal Reports
Development Applications
1 2 (2.02%) VSS/SourceSafe
General
1 12 (12.12%) Finance
2 10 (10.10%) Legal
3 9 (9.09%) Law
4 4 (4.04%) Manufacturing
5 1 (1.01%) Publishing
5 1 (1.01%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (1.01%) .NET
1 1 (1.01%) COM
Miscellaneous
1 19 (19.19%) Analytical Skills
2 10 (10.10%) Blackberry
3 8 (8.08%) Enterprise Software
4 5 (5.05%) Clustering
4 5 (5.05%) HP StoreVirtual
5 4 (4.04%) Data Centre
5 4 (4.04%) Replication
6 3 (3.03%) FlexPod
7 2 (2.02%) Driving Licence
8 1 (1.01%) BYOD
8 1 (1.01%) Enterprise Cloud
8 1 (1.01%) EqualLogic
8 1 (1.01%) iPad
8 1 (1.01%) Life Science
8 1 (1.01%) Video Conferencing
Operating Systems
1 68 (68.69%) Windows
2 47 (47.47%) Windows Server
3 28 (28.28%) Windows Server 2008
4 23 (23.23%) Windows Server 2012
5 16 (16.16%) Linux
6 12 (12.12%) Windows 7
6 12 (12.12%) Windows Server 2003
7 9 (9.09%) Android
8 8 (8.08%) Apple iOS
9 6 (6.06%) Data ONTAP
10 5 (5.05%) Mac OS X
11 4 (4.04%) CentOS
11 4 (4.04%) Windows 8
12 2 (2.02%) Red Hat Enterprise Linux
13 1 (1.01%) Unix
13 1 (1.01%) Windows CE
13 1 (1.01%) Windows Mobile
13 1 (1.01%) Windows XP
Processes & Methodologies
1 26 (26.26%) ITIL
2 14 (14.14%) Time Management
3 12 (12.12%) Disaster Recovery
4 10 (10.10%) Configuration Management
5 8 (8.08%) Business Continuity
5 8 (8.08%) Continuous Improvement
5 8 (8.08%) Document Management
5 8 (8.08%) Expense Management
5 8 (8.08%) Load Balancing
5 8 (8.08%) Software Deployment
5 8 (8.08%) Software Licensing
5 8 (8.08%) Workflow
6 5 (5.05%) Change Management
6 5 (5.05%) Kalman Filter
6 5 (5.05%) Web Filtering
7 4 (4.04%) High Availability
7 4 (4.04%) Problem Management
7 4 (4.04%) Project Management
7 4 (4.04%) Root Cause Analysis
7 4 (4.04%) Service Management
Programming Languages
1 35 (35.35%) SQL
2 13 (13.13%) PowerShell
3 8 (8.08%) VBScript
4 2 (2.02%) Bash Shell
4 2 (2.02%) Perl
4 2 (2.02%) Python
4 2 (2.02%) Shell Script
5 1 (1.01%) C#
Qualifications
1 15 (15.15%) Microsoft Certification
2 10 (10.10%) MCSA
3 9 (9.09%) VMware Certified Professional (VCP)
4 8 (8.08%) Degree
4 8 (8.08%) MCT
4 8 (8.08%) NCDA
5 7 (7.07%) Cisco Certification
6 6 (6.06%) CCNA
7 4 (4.04%) Citrix Certification
8 3 (3.03%) CCA
8 3 (3.03%) MCSE
8 3 (3.03%) MCTS
8 3 (3.03%) NCIE
9 2 (2.02%) RHCE
9 2 (2.02%) RHCT
10 1 (1.01%) CCAA
10 1 (1.01%) CCIE
10 1 (1.01%) CCNP
10 1 (1.01%) CCSE
10 1 (1.01%) MCITP
Quality Assurance & Compliance
1 4 (4.04%) SLA
System Software
1 58 (58.59%) Active Directory
2 19 (19.19%) vSphere
3 18 (18.18%) VMware Infrastructure
4 10 (10.10%) Hyper-V
5 9 (9.09%) Terminal Server
5 9 (9.09%) XenApp
6 8 (8.08%) XenDesktop
7 1 (1.01%) Terminal Services
7 1 (1.01%) VMware ESXi
Systems Management
1 18 (18.18%) SCCM
2 5 (5.05%) SCOM
3 4 (4.04%) McAfee ePO
4 3 (3.03%) SCOrch
4 3 (3.03%) XenMobile
5 1 (1.01%) Backup Exec
5 1 (1.01%) MobiControl
Vendors
1 50 (50.51%) VMware
2 49 (49.49%) Microsoft
3 27 (27.27%) Cisco
4 25 (25.25%) Citrix
5 13 (13.13%) NetApp
6 9 (9.09%) iManage
7 8 (8.08%) Interwoven
8 7 (7.07%) F5
8 7 (7.07%) HP
9 6 (6.06%) MobileIron
10 5 (5.05%) Intel Security
11 3 (3.03%) Dell
12 2 (2.02%) Avaya
12 2 (2.02%) Red Hat
12 2 (2.02%) Veeam
13 1 (1.01%) Dell Compellent
13 1 (1.01%) IronPort
13 1 (1.01%) Lotus
13 1 (1.01%) Mitel
13 1 (1.01%) SonicWALL
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Applause IT Innovation
Salary: £28000 - £38000 per annum + Flexi Time, Pension, Etc.
Posted: Yesterday
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