3rd Line Support Jobs in the North West
 
Demand Trend Salary Trend Salary Histogram Job Locations Related Skills

The first table below looks at the demand for the 3rd Line Support role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the North West region.

Location
 3 months to
24 May 2013		 Same period 2012 Same period 2011
Third Line Support
Rank 190 219 199
Rank change year-on-year
+29 -20
Permanent jobs requiring a 3rd Line Support 53 28 35
As % of all permanent IT jobs located in the North West 0.738% 0.394% 0.510%
As % of the Job Titles category 0.772% 0.411% 0.534%
Number of salaries quoted 49 26 30
Average salary £31,000 £34,000 £29,000
Average salary % change year-on-year
-8.82% +17.24%
90% offered a salary of more than £24,000 £28,250 £21,450
10% offered a salary of more than £35,000 £35,750 £38,000
UK excluding London average salary £32,500 £35,000 £32,500
% change year-on-year
-7.14% +7.69%
Search 5 3rd Line Support jobs in the North West
All Job Titles
North West
Permanent IT job ads with a match in the
Job Titles category		 6864 6805 6559
As % of all permanent IT jobs located in the North West 95.53% 95.87% 95.51%
Number of salaries quoted 5816 6001 5810
Average salary £35,000 £35,000 £35,000
90% offered a salary of more than £23,500 £22,807 £22,500
10% offered a salary of more than £50,000 £55,000 £50,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
3rd Line Support
England

3rd Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support across the North West region as a proportion of the total demand within the Job Titles category.

North West 3rd Line Support Jobs Demand Trend

3rd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the North West region.

North West 3rd Line Support Salary Trend

3rd Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 3rd Line Support across the North West region over the 3 months to 24 May 2013.

North West 3rd Line Support Salary Histogram

3rd Line Support
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the North West region over the 3 months to 24 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)		 Rank Change
on Same Period
Last Year		 Matching
Permanent
IT Job Ads		 Average Salary
Last 3 Months		 Average Salary
% Change
on Same Period
Last Year
Manchester -12 20 £31,500 -5.26%
Cheshire +10 15 £34,000 -2.85%
Lancashire +12 12 £24,000 -
Cumbria - 3 £30,000 -
Merseyside +19 2 £27,375 -17.66%
3rd Line Support
England

3rd Line Support
Top 30 Related IT Skills

For the 6 months to 24 May 2013, IT jobs across the North West region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 50 (71.43%) VMware
2 47 (67.14%) Windows
3 40 (57.14%) Active Directory
4 30 (42.86%) Microsoft
5 28 (40.00%) MS Exchange
6 25 (35.71%) Citrix
6 25 (35.71%) VMware Infrastructure
6 25 (35.71%) Windows Server 2008
7 22 (31.43%) Exchange Server 2010
8 20 (28.57%) Cisco
9 18 (25.71%) ITIL
10 17 (24.29%) MS Excel
11 16 (22.86%) Microsoft Certification
11 16 (22.86%) Windows Server 2003
12 15 (21.43%) HP
12 15 (21.43%) SQL
13 14 (20.00%) Firewall
14 13 (18.57%) Exchange Server 2007
15 12 (17.14%) WAN
15 12 (17.14%) DHCP
15 12 (17.14%) VPN
15 12 (17.14%) DNS
15 12 (17.14%) Cisco Certification
16 11 (15.71%) LAN
17 9 (12.86%) TCP/IP
17 9 (12.86%) XenApp
18 8 (11.43%) Exchange Server 2003
18 8 (11.43%) VoIP
18 8 (11.43%) MCSE
18 8 (11.43%) UNIX

3rd Line Support
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT jobs across the North West region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Development
1 3 (4.286%) COM
2 2 (2.857%) CSS
3 1 (1.429%) Application Packaging
3 1 (1.429%) .NET
3 1 (1.429%) HTML
Application Platforms
1 28 (40.00%) MS Exchange
2 22 (31.43%) Exchange Server 2010
3 13 (18.57%) Exchange Server 2007
4 8 (11.43%) Exchange Server 2003
5 7 (10.00%) SharePoint
6 5 (7.143%) Lync
7 4 (5.714%) IIS
7 4 (5.714%) Blackberry Enterprise Server
8 2 (2.857%) Exchange Server 2013
8 2 (2.857%) SharePoint Server
9 1 (1.429%) MS Project Server
9 1 (1.429%) SharePoint 2010
Applications
1 17 (24.29%) MS Excel
2 4 (5.714%) MS Office
3 1 (1.429%) MS Project
Communications & Networking
1 14 (20.00%) Firewall
2 12 (17.14%) WAN
2 12 (17.14%) DHCP
2 12 (17.14%) VPN
2 12 (17.14%) DNS
3 11 (15.71%) LAN
4 9 (12.86%) TCP/IP
5 8 (11.43%) VoIP
6 7 (10.00%) SAN
7 5 (7.143%) VLAN
8 3 (4.286%) Wi-Fi
8 3 (4.286%) SSL
8 3 (4.286%) SNMP
9 2 (2.857%) WLAN
9 2 (2.857%) NAS
9 2 (2.857%) WAAS
9 2 (2.857%) Cisco ASA
9 2 (2.857%) iSCSI
9 2 (2.857%) Cisco IOS
10 1 (1.429%) Cisco Nexus
Database & Business Intelligence
1 8 (11.43%) SQL Server
2 5 (7.143%) SQL Server 2008
3 2 (2.857%) Oracle 8/8i
3 2 (2.857%) SQL Server 2005
General
1 3 (4.286%) Telecoms
2 2 (2.857%) Back Office
3 1 (1.429%) Retail
3 1 (1.429%) Local Government
3 1 (1.429%) Finance
Miscellaneous
1 6 (8.571%) Blackberry
1 6 (8.571%) FMCG
2 4 (5.714%) Clustering
3 3 (4.286%) Cloud Computing
4 1 (1.429%) Fat Client
4 1 (1.429%) iPhone
4 1 (1.429%) Smartphone
4 1 (1.429%) Thin Client
4 1 (1.429%) Client/Server
Operating Systems
1 47 (67.14%) Windows
2 25 (35.71%) Windows Server 2008
3 16 (22.86%) Windows Server 2003
4 8 (11.43%) UNIX
5 7 (10.00%) Linux
6 5 (7.143%) Windows Server 2012
7 4 (5.714%) Windows XP
7 4 (5.714%) Solaris
8 3 (4.286%) Windows 7
9 2 (2.857%) Windows Vista
10 1 (1.429%) Windows 2000 Server
10 1 (1.429%) Mac OS
Processes & Methodologies
1 18 (25.71%) ITIL
2 8 (11.43%) Migration
2 8 (11.43%) Project Management
3 4 (5.714%) Network Management
4 3 (4.286%) Network Design
4 3 (4.286%) Web Design
4 3 (4.286%) Change Management
5 2 (2.857%) PRINCE2
5 2 (2.857%) Disaster Recovery
5 2 (2.857%) BCP
5 2 (2.857%) Content Management
5 2 (2.857%) Problem Management
5 2 (2.857%) Incident Management
6 1 (1.429%) Capacity Planning
6 1 (1.429%) High Availability
6 1 (1.429%) Asset Management
6 1 (1.429%) Data Management
6 1 (1.429%) Service Management
6 1 (1.429%) Service Delivery
Programming Languages
1 15 (21.43%) SQL
2 4 (5.714%) Java
3 3 (4.286%) C
4 2 (2.857%) VBScript
4 2 (2.857%) VB
5 1 (1.429%) PHP
Qualifications
1 16 (22.86%) Microsoft Certification
2 12 (17.14%) Cisco Certification
3 8 (11.43%) MCSE
3 8 (11.43%) ITIL Certification
3 8 (11.43%) CCNA
4 5 (7.143%) CCNP
4 5 (7.143%) Citrix Certification
5 4 (5.714%) MCITP
5 4 (5.714%) Security Cleared
6 3 (4.286%) SC Cleared
6 3 (4.286%) CCEE
6 3 (4.286%) CCA
7 2 (2.857%) MCP
7 2 (2.857%) MCSA
7 2 (2.857%) CCVP
7 2 (2.857%) VMware Certified Professional (VCP)
7 2 (2.857%) MCTS
7 2 (2.857%) Degree
8 1 (1.429%) CCIA
8 1 (1.429%) PRINCE2 Certification
Quality Assurance & Compliance
1 3 (4.286%) SLA
System Software
1 40 (57.14%) Active Directory
2 25 (35.71%) VMware Infrastructure
3 9 (12.86%) XenApp
4 5 (7.143%) VMware ESXi
4 5 (7.143%) Hyper-V
4 5 (7.143%) vSphere
4 5 (7.143%) VMware ESX
4 5 (7.143%) Terminal Services
5 4 (5.714%) XenServer
5 4 (5.714%) XenDesktop
6 2 (2.857%) ISA Server
6 2 (2.857%) Citrix Presentation Server
6 2 (2.857%) Xen
7 1 (1.429%) Forefront TMG
7 1 (1.429%) vCloud
Systems Management
1 4 (5.714%) SCCM
2 2 (2.857%) NetBackup
2 2 (2.857%) Backup Exec
2 2 (2.857%) Cisco UCCX
2 2 (2.857%) SCOM
3 1 (1.429%) McAfee ePO
3 1 (1.429%) OpenView Configuration Management
Vendors
1 50 (71.43%) VMware
2 30 (42.86%) Microsoft
3 25 (35.71%) Citrix
4 20 (28.57%) Cisco
5 15 (21.43%) HP
6 8 (11.43%) NetApp
7 6 (8.571%) Sun
8 5 (7.143%) Oracle
9 4 (5.714%) Avaya
9 4 (5.714%) Juniper
10 3 (4.286%) SolarWinds
10 3 (4.286%) AppSense
10 3 (4.286%) IBM
10 3 (4.286%) Dell
11 2 (2.857%) EMC
11 2 (2.857%) CheckPoint
11 2 (2.857%) 3Com
11 2 (2.857%) Mitel
11 2 (2.857%) WatchGuard
11 2 (2.857%) Draytek
3rd Line Support Engineer
Bolton, Lancashire
It would also be beneficial to have Microsoft Exchange 2010, Citrix Presentation Server, Triole for services, Sophos Enterprise AV, SAN Storage or experience working within local government. The...
Lorien Resourcing
Salary: Competitive salary on application
Posted: 22 May 2013
2nd / 3rd Line Support Engineer, IT Infrastructure Support
Warrington, Cheshire
Tags: 2nd line Support, 3rd Line Support, Second Line, Third Line, Infrastructure Support, Desk top, Help desk, HyperV, Microsoft Windows Server 2003, Microsoft Windows 2008, Server 2012, Microsoft...
ninesharp
Salary: £22000 - £25000 per annum + Excellent Benefits
Posted: 24 May 2013
Infrastructure & 3rd Line Support Consultant - Wilmslow
Wilmslow, Cheshire
The following are essential for this role: Microsoft Windows Server. Active Directory. Microsoft Terminal Services... Microsoft Exchange 2007/2010. Some highly desirable skills include: VMware. HyperV... An understanding...
Greywood Associates Limited
Salary: £45000 per annum + Bens
Posted: 21 May 2013
3rd Line Technical Support Engineer - Tester (Windows, VMWare, Citrix)
Warrington, Liverpool, Manchester, North West
This role is for a 3rd Line Technical Support engineer who has strong Windows OS background and ideally VMWare and Citrix experience... The most successful Technical Support candidates...
360 Resourcing Solutions
Salary: £30k - 40k per year + Bens
Posted: 22 May 2013
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