The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 29 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 May 2015
Same period 2014 Same period 2013
Third Line Support
Rank 186 185 211
Rank change year-on-year
-1 +26
Permanent jobs requiring a 3rd Line Support 48 64 55
As % of all permanent IT jobs located in the North West 0.80% 0.94% 0.75%
As % of the Job Titles category 0.84% 0.99% 0.78%
Number of salaries quoted 35 56 51
Average salary £31,500 £33,000 £31,000
Average salary % change year-on-year
-4.54% +6.45%
90% offered a salary of more than £26,500 £28,250 £24,000
10% offered a salary of more than £42,500 £42,500 £35,000
UK excluding London average salary £36,000 £33,500 £32,500
% change year-on-year
+7.46% +3.07%
3rd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
5728 6484 7011
As % of all permanent IT jobs located in the North West 94.90% 95.14% 95.67%
Number of salaries quoted 4612 5233 5968
Average salary £40,000 £37,500 £35,000
Average salary % change year-on-year
+6.66% +7.14%
90% offered a salary of more than £25,000 £24,000 £23,500
10% offered a salary of more than £55,000 £51,500 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

3rd Line Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in the North West

3rd Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the North West region.

3rd Line Support Salary Trend in the North West

3rd Line Support
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing 3rd Line Support across the North West region over the 3 months to 29 May 2015.

3rd Line Support Salary Histogram in the North West

3rd Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the North West region over the 3 months to 29 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire +4 20 £40,000 +14.28% 2
Manchester -1 18 £27,500 -15.38% 10
Lancashire -6 8 £38,000 +26.66% 2
Merseyside +4 1 - - 2
Cumbria - 1 £27,000 - 1
3rd Line Support
England

3rd Line Support
Top 30 Related IT Skills in the North West

For the 6 months to 29 May 2015, IT jobs across the North West region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 108 (85.04%) Windows
2 106 (83.46%) VMware
3 86 (67.72%) Active Directory
4 71 (55.91%) Microsoft
5 68 (53.54%) MS Exchange
6 63 (49.61%) Windows Server 2008
7 51 (40.16%) VMware Infrastructure
8 50 (39.37%) Citrix
9 43 (33.86%) MS Excel
10 42 (33.07%) DNS
10 42 (33.07%) Firewall
11 40 (31.50%) Hyper-V
12 38 (29.92%) NetApp
13 37 (29.13%) Exchange Server 2010
14 36 (28.35%) SAN
14 36 (28.35%) DHCP
15 35 (27.56%) Cisco
16 33 (25.98%) VPN
17 32 (25.20%) Microsoft Certification
17 32 (25.20%) Windows Server 2012
18 30 (23.62%) HP
19 29 (22.83%) SQL Server
19 29 (22.83%) ITIL
20 25 (19.69%) MCSE
20 25 (19.69%) Windows Server 2003
21 23 (18.11%) SharePoint
22 21 (16.54%) TCP/IP
23 20 (15.75%) XenDesktop
23 20 (15.75%) Exchange Server 2007
24 19 (14.96%) Windows XP

3rd Line Support
Top Related IT Skills in the North West by Category

For the 6 months to 29 May 2015, IT jobs across the North West region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 68 (53.54%) MS Exchange
2 37 (29.13%) Exchange Server 2010
3 23 (18.11%) SharePoint
4 20 (15.75%) Exchange Server 2007
5 18 (14.17%) IIS
6 14 (11.02%) Exchange Server 2013
7 9 (7.09%) Lync
8 6 (4.72%) Exchange Server 2003
9 2 (1.57%) SharePoint 2010
10 1 (0.79%) SharePoint 2013
10 1 (0.79%) IBM Notes
Applications
1 43 (33.86%) MS Excel
2 10 (7.87%) MS Office
Cloud Services
1 4 (3.15%) Office 365
2 2 (1.57%) Amazon AWS
Communications & Networking
1 42 (33.07%) DNS
1 42 (33.07%) Firewall
2 36 (28.35%) SAN
2 36 (28.35%) DHCP
3 33 (25.98%) VPN
4 21 (16.54%) TCP/IP
5 15 (11.81%) NAS
6 14 (11.02%) LAN
7 13 (10.24%) WAN
7 13 (10.24%) Wireless
8 12 (9.45%) VoIP
9 8 (6.30%) VLAN
10 6 (4.72%) DMZ
10 6 (4.72%) Network Security
11 5 (3.94%) Broadband
12 4 (3.15%) NetScaler
13 3 (2.36%) Wi-Fi
14 2 (1.57%) SMTP
14 2 (1.57%) FTP
14 2 (1.57%) Cisco Nexus
Database & Business Intelligence
1 29 (22.83%) SQL Server
2 9 (7.09%) SQL Server 2008
3 3 (2.36%) SQL Server 2012
General
1 10 (7.87%) Finance
2 2 (1.57%) Legal
2 2 (1.57%) Back Office
Libraries, Frameworks & Software Standards
1 6 (4.72%) Web Services
2 2 (1.57%) Application Packaging
3 1 (0.79%) COM
Miscellaneous
1 14 (11.02%) Data Centre
2 11 (8.66%) Clustering
3 7 (5.51%) Analytical Skills
4 2 (1.57%) Blackberry
4 2 (1.57%) SecurID
4 2 (1.57%) Mobile App
5 1 (0.79%) Enterprise Software
5 1 (0.79%) Computer Science
5 1 (0.79%) Fat Client
5 1 (0.79%) iSeries
5 1 (0.79%) Replication
5 1 (0.79%) Thin Client
Operating Systems
1 108 (85.04%) Windows
2 63 (49.61%) Windows Server 2008
3 32 (25.20%) Windows Server 2012
4 25 (19.69%) Windows Server 2003
5 19 (14.96%) Windows XP
6 16 (12.60%) Windows 7
7 15 (11.81%) Windows 8
8 10 (7.87%) Linux
9 3 (2.36%) Mac OS X
9 3 (2.36%) UNIX
10 2 (1.57%) Solaris
10 2 (1.57%) Windows Mobile
Processes & Methodologies
1 29 (22.83%) ITIL
2 12 (9.45%) Service Management
3 10 (7.87%) Business Continuity
3 10 (7.87%) Kalman Filter
4 9 (7.09%) Project Management
5 5 (3.94%) Disaster Recovery
5 5 (3.94%) Migration
5 5 (3.94%) PRINCE2
6 4 (3.15%) Service Delivery
6 4 (3.15%) Data Security
6 4 (3.15%) Patch Management
6 4 (3.15%) Software Licensing
6 4 (3.15%) Mentoring
7 3 (2.36%) Coaching
7 3 (2.36%) Server Building
7 3 (2.36%) Problem Management
7 3 (2.36%) Security Management
7 3 (2.36%) Change Management
8 2 (1.57%) PRINCE
8 2 (1.57%) Information Security Management
Programming Languages
1 12 (9.45%) SQL
2 7 (5.51%) PowerShell
Qualifications
1 32 (25.20%) Microsoft Certification
2 25 (19.69%) MCSE
3 15 (11.81%) MCITP
4 14 (11.02%) MCSA
5 10 (7.87%) MCP
6 9 (7.09%) MCTS
6 9 (7.09%) VMware Certified Professional (VCP)
7 8 (6.30%) NCDA
8 7 (5.51%) Cisco Certification
8 7 (5.51%) CCNA
9 6 (4.72%) NCIE
9 6 (4.72%) VCAP
10 4 (3.15%) ITIL Certification
10 4 (3.15%) Citrix Certification
11 2 (1.57%) CCA
11 2 (1.57%) Degree
11 2 (1.57%) CCAA
12 1 (0.79%) CCEA
12 1 (0.79%) CCNP
Quality Assurance & Compliance
1 6 (4.72%) SLA
2 2 (1.57%) ISO/IEC 27001
System Software
1 86 (67.72%) Active Directory
2 51 (40.16%) VMware Infrastructure
3 40 (31.50%) Hyper-V
4 20 (15.75%) XenDesktop
5 16 (12.60%) XenApp
6 14 (11.02%) vSphere
7 6 (4.72%) Terminal Services
8 4 (3.15%) VMware Server
8 4 (3.15%) XenServer
9 2 (1.57%) VMware ESX
9 2 (1.57%) Microsoft App-V
10 1 (0.79%) VMware ESXi
Systems Management
1 16 (12.60%) SCCM
2 6 (4.72%) Backup Exec
3 4 (3.15%) SCOM
4 2 (1.57%) MAILsweeper
4 2 (1.57%) NetBackup
4 2 (1.57%) McAfee ePO
5 1 (0.79%) SCOrch
5 1 (0.79%) XenMobile
5 1 (0.79%) WSUS
Vendors
1 106 (83.46%) VMware
2 71 (55.91%) Microsoft
3 50 (39.37%) Citrix
4 38 (29.92%) NetApp
5 35 (27.56%) Cisco
6 30 (23.62%) HP
7 10 (7.87%) Meraki
8 9 (7.09%) Avaya
8 9 (7.09%) Juniper
9 6 (4.72%) 3PAR
10 5 (3.94%) Symantec
11 3 (2.36%) AppSense
11 3 (2.36%) Toshiba
11 3 (2.36%) McAfee
11 3 (2.36%) BT
11 3 (2.36%) Wyse
11 3 (2.36%) Dell
11 3 (2.36%) CheckPoint
12 2 (1.57%) Oracle
12 2 (1.57%) CA
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