The statistics below represent IT jobs advertised across the North West region that had 3rd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 30 September 2016 with a comparison to same period over 2 years.

3 months to
30 Sep 2016
Same period 2015 Same period 2014
Third Line Support
Rank 211 178 227
Rank change year-on-year
-33 +49
Permanent jobs requiring a 3rd Line Support 45 87 40
As % of all permanent IT jobs located in the North West 0.70% 1.30% 0.54%
As % of the Job Titles category 0.73% 1.35% 0.56%
Number of salaries quoted 43 64 28
Median salary £32,500 £31,750 £32,000
Median salary % change year-on-year
+2.36% -0.78%
90% offered a salary of more than £23,750 £27,895 £26,700
10% offered a salary of more than £44,600 £42,850 £37,650
UK excluding London median salary £35,000 £35,000 £33,500
% change year-on-year
- +4.47%
3rd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6179 6460 7154
As % of all permanent IT jobs located in the North West 96.74% 96.58% 96.14%
Number of salaries quoted 5202 5371 5938
Median salary £40,000 £40,000 £37,500
Median salary % change year-on-year
- +6.66%
90% offered a salary of more than £25,000 £24,000 £23,500
10% offered a salary of more than £57,500 £55,000 £55,000
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

3rd Line Support
Jobs Demand Trend in the North West

The demand trend of job ads across the North West region that featured 3rd Line Support in the job title.

3rd Line Support Jobs Demand Trend in the North West

3rd Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the North West region.

3rd Line Support Salary Trend in the North West

3rd Line Support
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing 3rd Line Support across the North West region over the 3 months to 30 September 2016.

3rd Line Support Salary Histogram in the North West

3rd Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the North West region over the 3 months to 30 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire +32 21 £32,500 -20.73% 3
Manchester -35 12 £32,500 +2.36% 3
Merseyside -33 7 £30,000 -6.25% 2
Lancashire +18 5 £32,500 +8.33%
3rd Line Support
England

3rd Line Support Skill Set
Top 30 Related IT Skills in the North West

For the 6 months to 30 September 2016, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring 3rd Line Support in the job title.

1 66 (68.04%) Windows
2 63 (64.95%) Active Directory
3 52 (53.61%) VMware
4 44 (45.36%) Microsoft
5 40 (41.24%) Windows Server
6 34 (35.05%) MS Exchange
7 32 (32.99%) Hyper-V
8 31 (31.96%) Citrix
9 28 (28.87%) VPN
9 28 (28.87%) PowerShell
10 27 (27.84%) Windows Server 2012
11 26 (26.80%) Windows Server 2008
11 26 (26.80%) Microsoft Certification
12 25 (25.77%) MS Excel
13 23 (23.71%) SQL Server
13 23 (23.71%) Exchange Server 2013
14 21 (21.65%) Cisco
15 20 (20.62%) Exchange Server 2010
16 19 (19.59%) SCCM
17 18 (18.56%) Office 365
17 18 (18.56%) MCSA
17 18 (18.56%) ITIL
18 17 (17.53%) VMware Infrastructure
19 16 (16.49%) Firewall
19 16 (16.49%) MS Office
19 16 (16.49%) MCSE
20 14 (14.43%) HP
20 14 (14.43%) Finance
20 14 (14.43%) Legal
20 14 (14.43%) XenApp

3rd Line Support Skill Set
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 34 (35.05%) MS Exchange
2 23 (23.71%) Exchange Server 2013
3 20 (20.62%) Exchange Server 2010
4 9 (9.28%) Blackberry Enterprise Server
4 9 (9.28%) CMS
5 8 (8.25%) Exchange Server 2007
6 5 (5.15%) IIS
7 4 (4.12%) SharePoint
8 2 (2.06%) Skype for Business
Applications
1 25 (25.77%) MS Excel
2 16 (16.49%) MS Office
3 9 (9.28%) MS PowerPoint
Business Applications
1 2 (2.06%) Line 50
1 2 (2.06%) Sage X3
2 1 (1.03%) Dynamics CRM
Cloud Services
1 18 (18.56%) Office 365
2 5 (5.15%) Microsoft Azure
3 2 (2.06%) Amazon AWS
3 2 (2.06%) OneDrive
Communications & Networking
1 28 (28.87%) VPN
2 16 (16.49%) Firewall
3 13 (13.40%) LAN
4 11 (11.34%) WAN
5 9 (9.28%) DHCP
5 9 (9.28%) DNS
5 9 (9.28%) MPLS
6 7 (7.22%) BGP
6 7 (7.22%) OSPF
7 6 (6.19%) Cisco Nexus
7 6 (6.19%) Remote Desktop
7 6 (6.19%) TCP/IP
8 5 (5.15%) IP Telephony
9 4 (4.12%) NAS
9 4 (4.12%) SAN
10 3 (3.09%) Ethernet
10 3 (3.09%) F5 BIG-IP GTM
10 3 (3.09%) F5 BIG-IP LTM
10 3 (3.09%) IPv4
10 3 (3.09%) VoIP
Database & Business Intelligence
1 23 (23.71%) SQL Server
2 8 (8.25%) SQL Server 2012
3 6 (6.19%) SQL Server 2008
4 3 (3.09%) MySQL
5 2 (2.06%) Power BI
General
1 14 (14.43%) Finance
1 14 (14.43%) Legal
2 9 (9.28%) Law
3 8 (8.25%) Telecoms
4 4 (4.12%) Billing
4 4 (4.12%) Publishing
5 2 (2.06%) Advertising
6 1 (1.03%) Banking
6 1 (1.03%) Manufacturing
Libraries, Frameworks & Software Standards
1 3 (3.09%) .NET
2 2 (2.06%) Web Services
Miscellaneous
1 13 (13.40%) Analytical Skills
2 10 (10.31%) Clustering
3 9 (9.28%) Blackberry
3 9 (9.28%) Enterprise Software
4 6 (6.19%) Data Centre
4 6 (6.19%) HP StoreVirtual
5 5 (5.15%) Driving Licence
5 5 (5.15%) iPad
6 4 (4.12%) iSeries
7 3 (3.09%) NHS
7 3 (3.09%) Replication
8 1 (1.03%) CMDB
8 1 (1.03%) Management Information System
Operating Systems
1 66 (68.04%) Windows
2 40 (41.24%) Windows Server
3 27 (27.84%) Windows Server 2012
4 26 (26.80%) Windows Server 2008
5 12 (12.37%) Windows 7
6 6 (6.19%) Linux
7 5 (5.15%) Mac OS X
7 5 (5.15%) Windows Server 2003
8 3 (3.09%) Android
8 3 (3.09%) Apple iOS
8 3 (3.09%) CentOS
8 3 (3.09%) Windows 8
9 1 (1.03%) Windows 10
9 1 (1.03%) Windows CE
9 1 (1.03%) Windows Mobile
Processes & Methodologies
1 18 (18.56%) ITIL
2 11 (11.34%) Load Balancing
3 9 (9.28%) Disaster Recovery
3 9 (9.28%) Document Management
3 9 (9.28%) Expense Management
3 9 (9.28%) Service Management
3 9 (9.28%) Software Deployment
3 9 (9.28%) Workflow
4 7 (7.22%) Incident Management
5 6 (6.19%) Kalman Filter
5 6 (6.19%) Web Filtering
6 5 (5.15%) Problem Management
7 4 (4.12%) ITIL V3
7 4 (4.12%) Migration
7 4 (4.12%) Project Management
7 4 (4.12%) Software Testing
7 4 (4.12%) Time Management
8 3 (3.09%) Data Protection
8 3 (3.09%) Information Security
8 3 (3.09%) ITSM
Programming Languages
1 28 (28.87%) PowerShell
2 12 (12.37%) SQL
3 11 (11.34%) VBScript
4 4 (4.12%) C#
5 3 (3.09%) Java
Qualifications
1 26 (26.80%) Microsoft Certification
2 18 (18.56%) MCSA
3 16 (16.49%) MCSE
4 13 (13.40%) MCITP
5 9 (9.28%) Degree
5 9 (9.28%) MCT
6 6 (6.19%) Cisco Certification
7 5 (5.15%) CCNA
8 1 (1.03%) CCNP
Quality Assurance & Compliance
1 2 (2.06%) SLA
2 1 (1.03%) QA
System Software
1 63 (64.95%) Active Directory
2 32 (32.99%) Hyper-V
3 17 (17.53%) VMware Infrastructure
4 14 (14.43%) XenApp
5 9 (9.28%) Terminal Server
5 9 (9.28%) vSphere
6 7 (7.22%) VMware Server
7 6 (6.19%) XenDesktop
8 3 (3.09%) ProxySG
8 3 (3.09%) VMware ESXi
9 2 (2.06%) Terminal Services
Systems Management
1 19 (19.59%) SCCM
2 5 (5.15%) WSUS
3 2 (2.06%) PaperCut
4 1 (1.03%) Backup Exec
4 1 (1.03%) FortiGate
4 1 (1.03%) HP SIM
4 1 (1.03%) MobiControl
Vendors
1 52 (53.61%) VMware
2 44 (45.36%) Microsoft
3 31 (31.96%) Citrix
4 21 (21.65%) Cisco
5 14 (14.43%) HP
6 10 (10.31%) Dell
7 9 (9.28%) iManage
7 9 (9.28%) Interwoven
8 8 (8.25%) Avaya
9 7 (7.22%) F5
10 4 (4.12%) Dell Compellent
10 4 (4.12%) EqualLogic
10 4 (4.12%) MobileIron
10 4 (4.12%) NetApp
10 4 (4.12%) Sophos
11 3 (3.09%) Blue Coat
11 3 (3.09%) SonicWALL
12 2 (2.06%) EMC
12 2 (2.06%) Sage
12 2 (2.06%) Siemens
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