The statistics below represent IT jobs advertised across the North West region that had 3rd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 24 January 2017 with a comparison to same period over 2 years.

3 months to
24 Jan 2017
Same period 2016 Same period 2015
Third Line Support
England / North West
Rank 204 185 169
Rank change year-on-year
-19 -16
Permanent jobs requiring a 3rd Line Support 48 48 78
As % of all permanent IT jobs located in the North West 0.80% 0.87% 1.15%
As % of the Job Titles category 0.83% 0.91% 1.19%
Number of salaries quoted 41 42 76
Median salary £31,500 £32,500 £32,000
Median salary % change year-on-year
-3.07% +1.56%
90% offered a salary of more than £28,750 £28,200 £27,500
10% offered a salary of more than £34,000 £41,000 £40,000
UK excluding London median salary £34,500 £35,000 £35,000
% change year-on-year
-1.42% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
5772 5299 6568
As % of all permanent IT jobs located in the North West 96.60% 96.00% 96.97%
Number of salaries quoted 4885 4457 5615
Median salary £40,000 £40,000 £37,500
Median salary % change year-on-year
- +6.66%
90% offered a salary of more than £24,500 £25,000 £23,500
10% offered a salary of more than £59,413 £55,000 £55,000
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

3rd Line Support
Jobs Demand Trend in the North West

The demand trend of job ads across the North West region that featured 3rd Line Support in the job title.

3rd Line Support Jobs Demand Trend in the North West

3rd Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the North West region.

3rd Line Support Salary Trend in the North West

3rd Line Support
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing 3rd Line Support across the North West region over the 3 months to 24 January 2017.

3rd Line Support Salary Histogram in the North West

3rd Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the North West region over the 3 months to 24 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -11 33 £31,500 -3.07% 2
Cheshire -2 6 £31,000 -1.58% 2
Merseyside -12 4 £32,500 -
Cumbria +5 3 £30,000 -10.44%
Lancashire -7 2 £40,000 +50.94% 1
3rd Line Support
England

3rd Line Support Skill Set
Top 30 Related IT Skills in the North West

For the 6 months to 24 January 2017, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring 3rd Line Support in the job title.

1 70 (73.68%) Windows
2 69 (72.63%) Active Directory
3 65 (68.42%) VMware
4 51 (53.68%) Microsoft
5 44 (46.32%) Windows Server
6 33 (34.74%) MS Exchange
7 31 (32.63%) Windows Server 2012
8 29 (30.53%) Windows Server 2008
9 28 (29.47%) SQL
10 27 (28.42%) MS Excel
10 27 (28.42%) VMware Infrastructure
11 21 (22.11%) ITIL
11 21 (22.11%) Office 365
12 20 (21.05%) DHCP
12 20 (21.05%) DNS
12 20 (21.05%) SAN
13 19 (20.00%) SharePoint
13 19 (20.00%) Hyper-V
13 19 (20.00%) VLAN
14 18 (18.95%) SQL Server
14 18 (18.95%) Firewall
15 17 (17.89%) Linux
16 16 (16.84%) VPN
17 15 (15.79%) Cisco
17 15 (15.79%) PowerShell
18 14 (14.74%) IIS
18 14 (14.74%) MS Office
19 13 (13.68%) SLA
20 12 (12.63%) Windows 8
20 12 (12.63%) Avaya

3rd Line Support Skill Set
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 33 (34.74%) MS Exchange
2 19 (20.00%) SharePoint
3 14 (14.74%) IIS
4 11 (11.58%) Exchange Server 2010
4 11 (11.58%) Exchange Server 2013
5 10 (10.53%) Skype for Business
6 4 (4.21%) SharePoint 2013
7 3 (3.16%) Exchange Server 2007
7 3 (3.16%) WebSphere
8 1 (1.05%) Blackberry Enterprise Server
8 1 (1.05%) CMS
8 1 (1.05%) Confluence
8 1 (1.05%) GroupWise
Applications
1 27 (28.42%) MS Excel
2 14 (14.74%) MS Office
3 1 (1.05%) MS PowerPoint
Business Applications
1 5 (5.26%) Line 50
1 5 (5.26%) Sage X3
2 1 (1.05%) Dynamics CRM
Cloud Services
1 21 (22.11%) Office 365
2 7 (7.37%) Microsoft Azure
3 5 (5.26%) OneDrive
4 3 (3.16%) Amazon AWS
Communications & Networking
1 20 (21.05%) DHCP
1 20 (21.05%) DNS
1 20 (21.05%) SAN
2 19 (20.00%) VLAN
3 18 (18.95%) Firewall
4 16 (16.84%) VPN
5 10 (10.53%) TCP/IP
6 9 (9.47%) Skype
6 9 (9.47%) VoIP
7 8 (8.42%) Cisco IOS
8 7 (7.37%) Remote Desktop
9 6 (6.32%) NAS
9 6 (6.32%) WAN
10 5 (5.26%) LAN
10 5 (5.26%) Wi-Fi
11 4 (4.21%) Cisco ASA
11 4 (4.21%) IP Telephony
11 4 (4.21%) Wireless
11 4 (4.21%) WLAN
12 3 (3.16%) F5 BIG-IP LTM
Database & Business Intelligence
1 18 (18.95%) SQL Server
2 5 (5.26%) Power BI
3 3 (3.16%) MySQL
3 3 (3.16%) Oracle Database
4 2 (2.11%) SQL Server 2008
4 2 (2.11%) SQL Server 2012
5 1 (1.05%) Amazon RDS
5 1 (1.05%) DB2
Development Applications
1 1 (1.05%) JIRA
General
1 7 (7.37%) Legal
2 5 (5.26%) Finance
3 4 (4.21%) Billing
3 4 (4.21%) Law
3 4 (4.21%) Telecoms
4 3 (3.16%) Advertising
4 3 (3.16%) Back Office
5 2 (2.11%) Publishing
6 1 (1.05%) Automotive
6 1 (1.05%) Manufacturing
Libraries, Frameworks & Software Standards
1 3 (3.16%) .NET
2 2 (2.11%) Web Services
3 1 (1.05%) XML
Miscellaneous
1 6 (6.32%) Data Centre
2 5 (5.26%) Clustering
2 5 (5.26%) Driving Licence
2 5 (5.26%) iSeries
2 5 (5.26%) Public Cloud
3 4 (4.21%) Analytical Skills
3 4 (4.21%) iPad
4 3 (3.16%) EMC VNX
4 3 (3.16%) Management Information System
4 3 (3.16%) NHS
5 1 (1.05%) Blackberry
5 1 (1.05%) CMDB
5 1 (1.05%) Enterprise Software
5 1 (1.05%) HP StoreVirtual
5 1 (1.05%) Life Science
5 1 (1.05%) Replication
Operating Systems
1 70 (73.68%) Windows
2 44 (46.32%) Windows Server
3 31 (32.63%) Windows Server 2012
4 29 (30.53%) Windows Server 2008
5 17 (17.89%) Linux
6 12 (12.63%) Windows 8
7 10 (10.53%) Windows 7
8 6 (6.32%) Android
9 5 (5.26%) Apple iOS
9 5 (5.26%) Windows 10
10 3 (3.16%) Red Hat Enterprise Linux
10 3 (3.16%) Unix
11 1 (1.05%) Mac OS X
11 1 (1.05%) Windows CE
11 1 (1.05%) Windows Mobile
11 1 (1.05%) Windows Server 2003
Processes & Methodologies
1 21 (22.11%) ITIL
2 9 (9.47%) Service Management
3 8 (8.42%) Disaster Recovery
4 6 (6.32%) Agile Software Development
4 6 (6.32%) Network Design
5 5 (5.26%) Asset Management
5 5 (5.26%) High Availability
5 5 (5.26%) Load Balancing
5 5 (5.26%) Service Delivery
5 5 (5.26%) Stakeholder Management
6 4 (4.21%) ITIL V3
6 4 (4.21%) Software Testing
7 3 (3.16%) Data Management
7 3 (3.16%) Incident Management
7 3 (3.16%) Information Security
7 3 (3.16%) ITSM
7 3 (3.16%) Master Data Management
7 3 (3.16%) Performance Monitoring
8 2 (2.11%) Coaching
8 2 (2.11%) Project Management
Programming Languages
1 28 (29.47%) SQL
2 15 (15.79%) PowerShell
3 3 (3.16%) C#
3 3 (3.16%) Java
4 1 (1.05%) RPG
4 1 (1.05%) VBScript
Qualifications
1 10 (10.53%) Microsoft Certification
2 8 (8.42%) MCITP
3 5 (5.26%) ITIL Certification
4 4 (4.21%) MCSA
4 4 (4.21%) MCSE
5 2 (2.11%) Cisco Certification
5 2 (2.11%) Degree
6 1 (1.05%) CCNA
6 1 (1.05%) CCNP
6 1 (1.05%) MCP
6 1 (1.05%) MCT
6 1 (1.05%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 13 (13.68%) SLA
2 2 (2.11%) QA
System Software
1 69 (72.63%) Active Directory
2 27 (28.42%) VMware Infrastructure
3 19 (20.00%) Hyper-V
4 10 (10.53%) Terminal Services
5 7 (7.37%) vSphere
6 4 (4.21%) VMware Server
7 3 (3.16%) ProxySG
7 3 (3.16%) XenApp
8 2 (2.11%) Virtual Servers
9 1 (1.05%) NDS
9 1 (1.05%) NetIQ eDirectory
9 1 (1.05%) pfSense
9 1 (1.05%) Terminal Server
9 1 (1.05%) VMware ESXi
9 1 (1.05%) XenDesktop
Systems Management
1 11 (11.58%) Backup Exec
1 11 (11.58%) WSUS
2 8 (8.42%) SCCM
3 5 (5.26%) PaperCut
4 3 (3.16%) HP SIM
4 3 (3.16%) Norton AntiVirus
5 2 (2.11%) McAfee ePO
5 2 (2.11%) NetBackup
6 1 (1.05%) MobiControl
6 1 (1.05%) ZENworks
Vendors
1 65 (68.42%) VMware
2 51 (53.68%) Microsoft
3 15 (15.79%) Cisco
4 12 (12.63%) Avaya
5 11 (11.58%) Veeam
6 10 (10.53%) Citrix
7 8 (8.42%) HP
7 8 (8.42%) NetApp
7 8 (8.42%) Symantec
8 5 (5.26%) Dell
8 5 (5.26%) EMC
8 5 (5.26%) IBM
8 5 (5.26%) Sage
8 5 (5.26%) Siemens
9 4 (4.21%) Draytek
9 4 (4.21%) Fortinet
9 4 (4.21%) Intel Security
9 4 (4.21%) Oracle
9 4 (4.21%) SonicWALL
9 4 (4.21%) Sophos
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