The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Third Line Support
Rank 207 193 196
Rank change year-on-year
-14 +3
Permanent jobs requiring a 3rd Line Support 45 45 53
As % of all permanent IT jobs located in the North West 0.60% 0.66% 0.72%
As % of the Job Titles category 0.64% 0.70% 0.75%
Number of salaries quoted 37 40 52
Average salary £34,000 £31,000 £32,500
Average salary % change year-on-year
+9.67% -4.61%
90% offered a salary of more than £29,600 £24,000 £24,000
10% offered a salary of more than £41,000 £41,000 £46,750
UK excluding London average salary £34,350 £32,500 £35,000
% change year-on-year
+5.69% -7.14%
3rd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
7046 6451 7066
As % of all permanent IT jobs located in the North West 94.72% 94.18% 96.42%
Number of salaries quoted 5724 5545 6120
Average salary £37,500 £35,000 £35,000
Average salary % change year-on-year
+7.14% -
90% offered a salary of more than £23,500 £23,000 £24,000
10% offered a salary of more than £55,000 £55,000 £54,500
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

3rd Line Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in the North West

3rd Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the North West region.

3rd Line Support Salary Trend in the North West

3rd Line Support
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing 3rd Line Support across the North West region over the 3 months to 29 August 2014.

3rd Line Support Salary Histogram in the North West

3rd Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the North West region over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester 0 33 £35,000 +6.06% 4
Lancashire -6 6 £30,000 +9.09% 3
Cheshire -19 4 £35,000 - 4
Merseyside +7 1 £42,500 +23.18%
3rd Line Support
England

3rd Line Support
Top 30 Related IT Skills in the North West

For the 6 months to 29 August 2014, IT jobs across the North West region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 74 (70.48%) Windows
2 70 (66.67%) Microsoft
3 69 (65.71%) VMware
4 49 (46.67%) Active Directory
5 47 (44.76%) Hyper-V
6 41 (39.05%) Citrix
7 40 (38.10%) Firewall
8 39 (37.14%) Cisco
8 39 (37.14%) MS Exchange
8 39 (37.14%) VMware Infrastructure
9 36 (34.29%) Microsoft Certification
10 33 (31.43%) SQL
11 30 (28.57%) Windows Server 2008
12 26 (24.76%) Exchange Server 2010
13 25 (23.81%) ITIL
14 22 (20.95%) Cisco Certification
15 21 (20.00%) LAN
15 21 (20.00%) WAN
15 21 (20.00%) Windows Server 2012
16 20 (19.05%) Windows 7
16 20 (19.05%) CCNA
17 19 (18.10%) MS Excel
18 17 (16.19%) MCSE
19 16 (15.24%) TCP/IP
19 16 (15.24%) SQL Server
19 16 (15.24%) DNS
19 16 (15.24%) Windows Server 2003
19 16 (15.24%) XenDesktop
20 15 (14.29%) SAN
20 15 (14.29%) Citrix Certification

3rd Line Support
Top Related IT Skills in the North West by Category

For the 6 months to 29 August 2014, IT jobs across the North West region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 39 (37.14%) MS Exchange
2 26 (24.76%) Exchange Server 2010
3 14 (13.33%) Exchange Server 2007
4 12 (11.43%) Exchange Server 2013
4 12 (11.43%) IIS
5 10 (9.52%) Exchange Server 2003
6 6 (5.71%) SharePoint
7 5 (4.76%) Lync
8 4 (3.81%) Site Server
8 4 (3.81%) Blackberry Enterprise Server
8 4 (3.81%) Apache
9 2 (1.90%) SharePoint Server
10 1 (0.95%) BizTalk Server
Applications
1 19 (18.10%) MS Excel
2 6 (5.71%) MS Office
Business Applications
1 1 (0.95%) SalesLogix
1 1 (0.95%) Line 500
Cloud Services
1 10 (9.52%) Office 365
Communications & Networking
1 40 (38.10%) Firewall
2 21 (20.00%) LAN
2 21 (20.00%) WAN
3 16 (15.24%) TCP/IP
3 16 (15.24%) DNS
4 15 (14.29%) SAN
5 13 (12.38%) VPN
6 11 (10.48%) DHCP
6 11 (10.48%) Wi-Fi
7 7 (6.67%) VLAN
8 5 (4.76%) NAS
9 4 (3.81%) VoIP
10 3 (2.86%) iSCSI
10 3 (2.86%) Cisco ASA
11 2 (1.90%) Cisco IOS
11 2 (1.90%) Network Security
12 1 (0.95%) Wireless Security
12 1 (0.95%) Wireless
12 1 (0.95%) Ethernet
12 1 (0.95%) IPv6
Database & Business Intelligence
1 16 (15.24%) SQL Server
2 7 (6.67%) SQL Server 2008
3 5 (4.76%) MySQL
3 5 (4.76%) SQL Server 2012
4 4 (3.81%) MongoDB
4 4 (3.81%) SQL Server Reporting Services
5 3 (2.86%) SQL Server 2005
6 1 (0.95%) OLAP
6 1 (0.95%) Crystal Reports
General
1 8 (7.62%) Finance
2 4 (3.81%) Games
3 1 (0.95%) Pharmaceutical
3 1 (0.95%) Automotive
3 1 (0.95%) Manufacturing
Libraries, Frameworks & Software Standards
1 3 (2.86%) .NET
Miscellaneous
1 5 (4.76%) Blackberry
2 3 (2.86%) CMDB
3 2 (1.90%) Clustering
4 1 (0.95%) Thin Client
4 1 (0.95%) Replication
4 1 (0.95%) Fat Client
4 1 (0.95%) iPhone
Operating Systems
1 74 (70.48%) Windows
2 30 (28.57%) Windows Server 2008
3 21 (20.00%) Windows Server 2012
4 20 (19.05%) Windows 7
5 16 (15.24%) Windows Server 2003
6 9 (8.57%) Linux
7 7 (6.67%) Windows 8
8 5 (4.76%) Windows XP
9 4 (3.81%) Android
10 3 (2.86%) Apple iOS
11 2 (1.90%) UNIX
11 2 (1.90%) Windows 2000
12 1 (0.95%) Windows NT
Processes & Methodologies
1 25 (23.81%) ITIL
2 8 (7.62%) Disaster Recovery
2 8 (7.62%) Incident Management
3 5 (4.76%) Root Cause Analysis
3 5 (4.76%) Configuration Management
3 5 (4.76%) Service Delivery
3 5 (4.76%) Change Management
4 4 (3.81%) Project Management
4 4 (3.81%) Problem Management
4 4 (3.81%) Test Scripting
5 3 (2.86%) Software Testing
6 2 (1.90%) Strategic Planning
6 2 (1.90%) Workflow
6 2 (1.90%) Migration
6 2 (1.90%) ERD
6 2 (1.90%) Infrastructure Management
7 1 (0.95%) Mobile Device Management
7 1 (0.95%) Performance Tuning
7 1 (0.95%) Network Monitoring
7 1 (0.95%) Server Monitoring
Programming Languages
1 33 (31.43%) SQL
2 4 (3.81%) Shell Script
2 4 (3.81%) PowerShell
2 4 (3.81%) Bash Shell
3 2 (1.90%) Java
3 2 (1.90%) Perl
3 2 (1.90%) T-SQL
4 1 (0.95%) VBScript
4 1 (0.95%) VB
4 1 (0.95%) PHP
4 1 (0.95%) C#
Qualifications
1 36 (34.29%) Microsoft Certification
2 22 (20.95%) Cisco Certification
3 20 (19.05%) CCNA
4 17 (16.19%) MCSE
5 15 (14.29%) Citrix Certification
6 14 (13.33%) CCA
7 13 (12.38%) MCSA
8 11 (10.48%) VMware Certified Professional (VCP)
9 8 (7.62%) MCTS
9 8 (7.62%) MCITP
10 7 (6.67%) CCNP
11 4 (3.81%) MCP
12 3 (2.86%) NCDA
13 1 (0.95%) NCIE
13 1 (0.95%) CCIE
13 1 (0.95%) Degree
13 1 (0.95%) VCP4
13 1 (0.95%) JNCIA
13 1 (0.95%) ITIL Certification
13 1 (0.95%) CCSA
Quality Assurance & Compliance
1 5 (4.76%) SLA
2 3 (2.86%) QA
3 1 (0.95%) ISO/IEC 27001
System Software
1 49 (46.67%) Active Directory
2 47 (44.76%) Hyper-V
3 39 (37.14%) VMware Infrastructure
4 16 (15.24%) XenDesktop
5 13 (12.38%) XenApp
6 11 (10.48%) vSphere
7 5 (4.76%) Citrix Presentation Server
8 4 (3.81%) Microsoft App-V
9 3 (2.86%) VMware Server
10 2 (1.90%) XenServer
11 1 (0.95%) VMware ESXi
11 1 (0.95%) ProxySG
11 1 (0.95%) Xen
11 1 (0.95%) MetaFrame
11 1 (0.95%) Terminal Server
11 1 (0.95%) VMware ESX
11 1 (0.95%) VMware Workstation
Systems Management
1 4 (3.81%) Nagios
1 4 (3.81%) Cacti
1 4 (3.81%) McAfee ePO
1 4 (3.81%) SCCM
2 2 (1.90%) SCOM
2 2 (1.90%) HP SIM
3 1 (0.95%) Cisco UCCX
3 1 (0.95%) Norton AntiVirus
3 1 (0.95%) NetBackup
3 1 (0.95%) Backup Exec
3 1 (0.95%) HP Data Protector
3 1 (0.95%) Systems Management Server (SMS)
Vendors
1 70 (66.67%) Microsoft
2 69 (65.71%) VMware
3 41 (39.05%) Citrix
4 39 (37.14%) Cisco
5 13 (12.38%) HP
5 13 (12.38%) NetApp
6 7 (6.67%) Oracle
7 5 (4.76%) Juniper
7 5 (4.76%) CheckPoint
7 5 (4.76%) Dell
8 4 (3.81%) EMC
8 4 (3.81%) McAfee
8 4 (3.81%) LANDesk
9 2 (1.90%) SonicWALL
9 2 (1.90%) Veeam
9 2 (1.90%) IBM
9 2 (1.90%) Reuters
9 2 (1.90%) Bloomberg
9 2 (1.90%) Symantec
10 1 (0.95%) CA
Manchester, Lancashire
Senitor Associates
Salary: £40000 per annum
Posted: 18 hours ago
Manchester
Nigel Frank International Limited - Newcastle
Salary: £40000 - £45000 per annum
Posted: 21 hours ago
Preston, Lancashire
HAYS INFORMATION TECHNOLOGY
Salary: £185.00 - £215.00 per annum
Posted: Yesterday
Wilmslow, Cheshire
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Salary: £35000 - £45000 per annum + bens
Posted: Yesterday
Chester, Cheshire
Senitor Associates
Salary: £36000 per annum + Bonus
Posted: 2 days ago
Cheshire
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Salary: £37000 per annum
Posted: 6 days ago
Altrincham, Cheshire
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Salary: £23000 - £30000 per annum + Bonus
Posted: 6 days ago
Warrington
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Salary: £35000 - £40000 per annum + excellent benefits and bonus
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Burnley, Lancashire
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Salary: From £30,000 to £40,000 per annum Plus CAR & other b
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Manchester, Lancashire
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Salary: From £30,000 to £40,000 per annum Plus CAR & other b
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