The statistics below represent IT contracts advertised across the North West region that had Technical Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 20 January 2017 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
20 Jan 2017
Same period 2016 Same period 2015
Technical Support
England / North West
Rank 130 142 124
Rank change year-on-year
+12 -18
Contract jobs requiring a Technical Support 4 18 10
As % of all contract IT jobs located in the North West 0.15% 0.46% 0.32%
As % of the Job Titles category 0.16% 0.49% 0.33%
Number of daily rates quoted 2 6 5
Median daily rate £153 £400 £325
Median daily rate % change year-on-year
-61.87% +23.07%
90% offered a daily rate of more than £143 £275 £216
10% offered a daily rate of more than £163 £400 £365
UK excluding London median daily rate £205 £303 £300
% change year-on-year
-32.26% +1.00%
Number of hourly rates quoted 0 1 4
Median hourly rate - £9.27 £14.88
Median hourly rate % change year-on-year
- -37.68%
UK excluding London median hourly rate £13.25 £12.25 £14.00
% change year-on-year
+8.16% -12.50%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
North West
Contract IT job ads with a match in the
Job Titles category
2494 3682 2998
As % of all contract IT jobs located in the North West 95.26% 94.73% 94.90%
Number of daily rates quoted 1595 2188 1735
Median daily rate £375 £375 £350
Median daily rate % change year-on-year
- +7.14%
90% offered a daily rate of more than £200 £235 £225
10% offered a daily rate of more than £550 £550 £525
UK excluding London median daily rate £390 £375 £375
% change year-on-year
+4.00% -
Number of hourly rates quoted 104 170 187
Median hourly rate £18.00 £22.50 £17.17
Median hourly rate % change year-on-year
-20.00% +31.06%
90% offered a hourly rate of more than £12.50 £12.00 £10.25
10% offered a hourly rate of more than £45.00 £51.80 £37.00
UK excluding London median hourly rate £17.50 £17.50 £16.00
% change year-on-year
- +9.37%

Technical Support
Jobs Demand Trend in the North West

The demand trend of IT contracts across the North West region that featured Technical Support in the job title.

Technical Support Jobs Demand Trend in the North West

Technical Support
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the North West region.

Technical Support Daily Rate Trend in the North West

Technical Support
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the North West region.

Technical Support Hourly Rate Trend in the North West

Technical Support
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support within the North West region over the 3 months to 20 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +10 2 £165 -58.75% 3
Cumbria - 1 - -
Lancashire - 1 £140 - 1
Technical Support
England

Technical Support Skill Set
Top 30 Related IT Skills in the North West

For the 6 months to 20 January 2017, Technical Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the North West region featuring Technical Support in the job title.

1 13 (54.17%) Windows
2 12 (50.00%) IBM
3 11 (45.83%) Unix
4 9 (37.50%) Cybersecurity
5 8 (33.33%) Network Monitoring
5 8 (33.33%) Splunk
5 8 (33.33%) Vulnerability Management
5 8 (33.33%) LogRhythm
5 8 (33.33%) Firewall
5 8 (33.33%) Linux
5 8 (33.33%) WAN
5 8 (33.33%) TCP/IP
5 8 (33.33%) LAN
5 8 (33.33%) QRadar
6 7 (29.17%) ELK Stack
6 7 (29.17%) SANS
6 7 (29.17%) VoIP
6 7 (29.17%) CISSP
6 7 (29.17%) Apple
6 7 (29.17%) VPN
6 7 (29.17%) Microsoft
6 7 (29.17%) SSCP
6 7 (29.17%) Patch Management
6 7 (29.17%) Vulnerability Assessment
7 6 (25.00%) Management Information System
7 6 (25.00%) Java
7 6 (25.00%) J2EE
8 5 (20.83%) SQL
8 5 (20.83%) Finance
8 5 (20.83%) Project Management

Technical Support Skill Set
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (16.67%) IIS
2 2 (8.33%) Apache
2 2 (8.33%) Jetty
2 2 (8.33%) Mongrel
2 2 (8.33%) nginx
2 2 (8.33%) Tomcat
2 2 (8.33%) WebSphere
3 1 (4.17%) Exchange Server 2010
3 1 (4.17%) MS Exchange
Business Applications
1 4 (16.67%) BASE24
Cloud Services
1 2 (8.33%) Amazon AWS
1 2 (8.33%) Amazon EC2
1 2 (8.33%) Google App Engine
1 2 (8.33%) Google Cloud Platform
2 1 (4.17%) Office 365
Communications & Networking
1 8 (33.33%) Firewall
1 8 (33.33%) LAN
1 8 (33.33%) TCP/IP
1 8 (33.33%) WAN
2 7 (29.17%) VoIP
2 7 (29.17%) VPN
3 4 (16.67%) ATM
4 3 (12.50%) DHCP
4 3 (12.50%) DNS
5 2 (8.33%) FTP
5 2 (8.33%) HTTP
5 2 (8.33%) IPsec
5 2 (8.33%) SSL
6 1 (4.17%) MPLS
6 1 (4.17%) NetScaler
6 1 (4.17%) Wireless
Database & Business Intelligence
1 3 (12.50%) SQL Server
Development Applications
1 2 (8.33%) Jenkins
1 2 (8.33%) Travis CI
General
1 5 (20.83%) Finance
Libraries, Frameworks & Software Standards
1 7 (29.17%) ELK Stack
2 6 (25.00%) J2EE
3 2 (8.33%) .NET
3 2 (8.33%) Servlets
Miscellaneous
1 6 (25.00%) Management Information System
2 4 (16.67%) EMV
2 4 (16.67%) IBM Mainframe
2 4 (16.67%) Mainframe
2 4 (16.67%) Tandem
3 2 (8.33%) Security Operations Centre
4 1 (4.17%) Data Centre
4 1 (4.17%) Fat Client
4 1 (4.17%) iPhone
4 1 (4.17%) Thin Client
Operating Systems
1 13 (54.17%) Windows
2 11 (45.83%) Unix
3 8 (33.33%) Linux
4 4 (16.67%) Windows Server
5 2 (8.33%) Windows Server 2012
6 1 (4.17%) Windows 7
6 1 (4.17%) Windows Server 2008
Processes & Methodologies
1 9 (37.50%) Cybersecurity
2 8 (33.33%) Network Monitoring
2 8 (33.33%) Vulnerability Management
3 7 (29.17%) Patch Management
3 7 (29.17%) Vulnerability Assessment
4 5 (20.83%) Project Management
5 4 (16.67%) Coaching
5 4 (16.67%) Information Security
5 4 (16.67%) Supplier Management
6 2 (8.33%) Configuration Management
6 2 (8.33%) Continuous Integration
6 2 (8.33%) ITIL
6 2 (8.33%) Open Source
6 2 (8.33%) Security Operations
7 1 (4.17%) Knowledge Management
7 1 (4.17%) Mentoring
7 1 (4.17%) Problem Management
7 1 (4.17%) Service Delivery
7 1 (4.17%) Service Management
Programming Languages
1 6 (25.00%) Java
2 5 (20.83%) SQL
3 4 (16.67%) COBOL
Qualifications
1 7 (29.17%) CISSP
1 7 (29.17%) SANS
1 7 (29.17%) SSCP
2 5 (20.83%) SC Cleared
2 5 (20.83%) Security Cleared
3 1 (4.17%) DBS Check
3 1 (4.17%) Degree
3 1 (4.17%) MCITP
3 1 (4.17%) MCSE
3 1 (4.17%) Microsoft Certification
System Software
1 2 (8.33%) Active Directory
1 2 (8.33%) VMware Infrastructure
1 2 (8.33%) Xen
2 1 (4.17%) vSphere
2 1 (4.17%) XenApp
2 1 (4.17%) XenDesktop
Systems Management
1 8 (33.33%) QRadar
2 2 (8.33%) Puppet
3 1 (4.17%) NetApp OnCommand
3 1 (4.17%) NetBackup
3 1 (4.17%) SCCM
3 1 (4.17%) XenMobile
Vendors
1 12 (50.00%) IBM
2 8 (33.33%) LogRhythm
2 8 (33.33%) Splunk
3 7 (29.17%) Apple
3 7 (29.17%) Microsoft
4 4 (16.67%) VMware
5 2 (8.33%) Cisco
5 2 (8.33%) Citrix
5 2 (8.33%) Google
5 2 (8.33%) NetApp
5 2 (8.33%) Sun
6 1 (4.17%) Aruba
6 1 (4.17%) Palo Alto