The first table below looks at the demand for the Technical Support role in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support in their job title over the 3 months to 16 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the North West region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
16 Apr 2014
Same period 2013 Same period 2012
Technical Support
Rank 128 102 114
Rank change year-on-year
-26 +12
Contract jobs requiring a Technical Support 10 15 21
As % of all contract IT jobs located in the North West 0.31% 0.61% 0.69%
As % of the Job Titles category 0.34% 0.66% 0.75%
Number of daily rates quoted 3 3 7
Average daily rate £250 £250 £325
Average daily rate % change year-on-year
- -23.07%
90% offered a daily rate of more than £194 £240 £131
10% offered a daily rate of more than £276 £250 £356
UK excluding London average daily rate £248 £170 £250
% change year-on-year
+45.58% -32.00%
Number of hourly rates quoted 3 4 9
Average hourly rate £18.00 £14.50 £17.16
Average hourly rate % change year-on-year
+24.13% -15.50%
UK excluding London average hourly rate £16.25 £14.00 £13.00
% change year-on-year
+16.07% +7.69%
Job Titles Category
North West
Contract IT job ads with a match in the
Job Titles category
2969 2287 2814
As % of all contract IT jobs located in the North West 92.00% 93.35% 91.93%
Number of daily rates quoted 1553 1088 1370
Average daily rate £350 £330 £325
Average daily rate % change year-on-year
+6.06% +1.53%
90% offered a daily rate of more than £210 £225 £205
10% offered a daily rate of more than £500 £485 £475
UK excluding London average daily rate £350 £345 £350
% change year-on-year
+1.44% -1.42%
Number of hourly rates quoted 208 186 189
Average hourly rate £17.50 £18.00 £19.42
Average hourly rate % change year-on-year
-2.77% -7.31%
90% offered a hourly rate of more than £11.69 £11.00 £11.00
10% offered a hourly rate of more than £40.00 £50.91 £37.50
UK excluding London average hourly rate £17.00 £17.50 £19.00
% change year-on-year
-2.85% -7.89%
Technical Support
England

Technical Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing Technical Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the North West

Technical Support
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the North West region.

Technical Support Daily Rate Trend in the North West

Technical Support
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the North West region.

Technical Support Hourly Rate Trend in the North West

Technical Support
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support within the North West region over the 3 months to 16 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
Manchester -18 3 - - 10
Cheshire -11 1 £250 - 3
Merseyside - - - - 1
Technical Support
England

Technical Support
Top 30 Related IT Skills in the North West

For the 6 months to 16 April 2014, IT contractor jobs across the North West region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 10 (52.63%) Windows
2 9 (47.37%) Microsoft
2 9 (47.37%) Active Directory
3 8 (42.11%) Citrix
4 7 (36.84%) MS Exchange
4 7 (36.84%) Exchange Server 2010
5 6 (31.58%) VMware
6 5 (26.32%) XenApp
6 5 (26.32%) SQL
6 5 (26.32%) SQL Server
6 5 (26.32%) MS Office
7 4 (21.05%) Data Mining
7 4 (21.05%) Business Intelligence
7 4 (21.05%) NetApp
7 4 (21.05%) Symantec
7 4 (21.05%) Migration
7 4 (21.05%) Backup Exec
7 4 (21.05%) VMware Infrastructure
8 3 (15.79%) Windows Server 2008
8 3 (15.79%) Windows 7
8 3 (15.79%) Microsoft App-V
8 3 (15.79%) AppSense
8 3 (15.79%) E-Learning
8 3 (15.79%) SC Cleared
8 3 (15.79%) Security Cleared
8 3 (15.79%) NHS
8 3 (15.79%) Windows Server 2003
8 3 (15.79%) ITIL
9 2 (10.53%) MS Excel
9 2 (10.53%) DHCP

Technical Support
Top Related IT Skills in the North West by Category

For the 6 months to 16 April 2014, IT contractor jobs across the North West region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (36.84%) MS Exchange
1 7 (36.84%) Exchange Server 2010
2 2 (10.53%) Exchange Server 2007
3 1 (5.26%) Lync
3 1 (5.26%) Exchange Server 2003
3 1 (5.26%) IIS
3 1 (5.26%) SharePoint
Applications
1 5 (26.32%) MS Office
2 2 (10.53%) MS Excel
Communications & Networking
1 2 (10.53%) DHCP
1 2 (10.53%) DNS
2 1 (5.26%) Internet
2 1 (5.26%) Wireless
2 1 (5.26%) LAN
2 1 (5.26%) SMS
Database & Business Intelligence
1 5 (26.32%) SQL Server
2 4 (21.05%) Data Mining
General
1 1 (5.26%) Finance
1 1 (5.26%) Advertising
Miscellaneous
1 3 (15.79%) NHS
1 3 (15.79%) E-Learning
2 2 (10.53%) iSeries
2 2 (10.53%) Blackberry
2 2 (10.53%) Management Information System
2 2 (10.53%) AS400
3 1 (5.26%) iPad
Operating Systems
1 10 (52.63%) Windows
2 3 (15.79%) Windows Server 2003
2 3 (15.79%) Windows Server 2008
2 3 (15.79%) Windows 7
3 2 (10.53%) Windows Server 2012
3 2 (10.53%) Windows Vista
4 1 (5.26%) Windows XP
4 1 (5.26%) Mac OS X
Processes & Methodologies
1 4 (21.05%) Migration
1 4 (21.05%) Business Intelligence
2 3 (15.79%) ITIL
3 2 (10.53%) Service Management
3 2 (10.53%) Business Development
4 1 (5.26%) Time Management
4 1 (5.26%) Customer Engagement
4 1 (5.26%) Performance Monitoring
4 1 (5.26%) ITSM
Programming Languages
1 5 (26.32%) SQL
Qualifications
1 3 (15.79%) SC Cleared
1 3 (15.79%) Security Cleared
2 1 (5.26%) MCP
2 1 (5.26%) MCSA
2 1 (5.26%) Microsoft Certification
2 1 (5.26%) ITIL Certification
2 1 (5.26%) MCITP
System Software
1 9 (47.37%) Active Directory
2 5 (26.32%) XenApp
3 4 (21.05%) VMware Infrastructure
4 3 (15.79%) Microsoft App-V
5 1 (5.26%) XenServer
5 1 (5.26%) XenDesktop
Systems Management
1 4 (21.05%) Backup Exec
2 2 (10.53%) SCCM
3 1 (5.26%) MOM
3 1 (5.26%) WMI
Vendors
1 9 (47.37%) Microsoft
2 8 (42.11%) Citrix
3 6 (31.58%) VMware
4 4 (21.05%) NetApp
4 4 (21.05%) Symantec
5 3 (15.79%) AppSense
6 2 (10.53%) CA
7 1 (5.26%) HP
7 1 (5.26%) Meru Networks
7 1 (5.26%) Cyber-Ark