The table below looks at the statistics for the Technical Support role in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support in their job title over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
Technical Support
Rank 156 127 121
Rank change year-on-year
-29 -6
Contract jobs requiring a Technical Support 11 9 15
As % of all contract IT jobs located in the North West 0.25% 0.29% 0.52%
As % of the Job Titles category 0.27% 0.32% 0.57%
Number of daily rates quoted 2 3 7
Average daily rate
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£195 £300 £200
Average daily rate % change year-on-year
-35.00% +50.00%
UK excluding London average daily rate £290 £230 £250
% change year-on-year
+26.08% -8.00%
Number of hourly rates quoted 1 3 3
Average hourly rate £15.50 £18.00 £19.50
Average hourly rate % change year-on-year
-13.88% -7.69%
UK excluding London average hourly rate £16.75 £17.29 £16.25
% change year-on-year
-3.09% +6.36%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
North West
Contract IT job ads with a match in the
Job Titles category
4042 2843 2649
As % of all contract IT jobs located in the North West 93.46% 92.16% 92.33%
Number of daily rates quoted 2427 1582 1315
Average daily rate £400 £350 £325
Average daily rate % change year-on-year
+14.28% +7.69%
90% offered a daily rate of more than £250 £225 £218
10% offered a daily rate of more than £550 £500 £475
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 193 179 203
Average hourly rate £19.00 £16.84 £17.50
Average hourly rate % change year-on-year
+12.82% -3.77%
90% offered a hourly rate of more than £11.50 £11.00 £10.50
10% offered a hourly rate of more than £54.00 £40.00 £35.00
UK excluding London average hourly rate £17.00 £16.50 £17.00
% change year-on-year
+3.03% -2.94%

Technical Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing Technical Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the North West

Technical Support
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the North West region.

Technical Support Daily Rate Trend in the North West

Technical Support
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the North West region.

Technical Support Hourly Rate Trend in the North West

Technical Support
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support within the North West region over the 3 months to 28 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -15 6 - - 7
Cheshire -7 2 £195 -
Merseyside -9 2 - -
Lancashire -13 1 - - 1
Technical Support
England

Technical Support
Top 30 Related IT Skills in the North West

For the 6 months to 28 August 2015, IT contractor jobs across the North West region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 13 (52.00%) Windows
2 8 (32.00%) Microsoft
2 8 (32.00%) Active Directory
3 7 (28.00%) Windows Server 2008
4 6 (24.00%) ITIL
4 6 (24.00%) MS Office
4 6 (24.00%) VMware
5 5 (20.00%) Oracle
5 5 (20.00%) SQL
5 5 (20.00%) Security Cleared
6 4 (16.00%) VMware Infrastructure
6 4 (16.00%) SC Cleared
6 4 (16.00%) Android
6 4 (16.00%) Apple iOS
6 4 (16.00%) BlackBerry OS
6 4 (16.00%) Windows 8
6 4 (16.00%) Windows XP
6 4 (16.00%) MS Exchange
6 4 (16.00%) UNIX
6 4 (16.00%) SLA
6 4 (16.00%) Blackberry
7 3 (12.00%) Windows Server 2003
7 3 (12.00%) Firewall
7 3 (12.00%) HP
7 3 (12.00%) Citrix
7 3 (12.00%) PL/SQL
7 3 (12.00%) Hyper-V
7 3 (12.00%) XenApp
7 3 (12.00%) XenDesktop
7 3 (12.00%) SCCM

Technical Support
Top Related IT Skills in the North West by Category

For the 6 months to 28 August 2015, IT contractor jobs across the North West region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (16.00%) MS Exchange
2 2 (8.00%) Exchange Server 2007
2 2 (8.00%) Exchange Server 2010
2 2 (8.00%) Exchange Server 2013
3 1 (4.00%) Lync
3 1 (4.00%) WebLogic
Applications
1 6 (24.00%) MS Office
2 2 (8.00%) MS Excel
Business Applications
1 1 (4.00%) Maximo
1 1 (4.00%) Remedy AR System
Cloud Services
1 2 (8.00%) Office 365
Communications & Networking
1 3 (12.00%) Firewall
2 2 (8.00%) LAN
2 2 (8.00%) WAN
3 1 (4.00%) DHCP
3 1 (4.00%) Ethernet
3 1 (4.00%) DNS
3 1 (4.00%) SAN
3 1 (4.00%) Wireless
Database & Business Intelligence
1 2 (8.00%) SQL Server
Development Applications
1 1 (4.00%) Toad
General
1 2 (8.00%) Finance
1 2 (8.00%) Retail
Libraries, Frameworks & Software Standards
1 1 (4.00%) .NET
Miscellaneous
1 4 (16.00%) Blackberry
2 2 (8.00%) Analytical Skills
3 1 (4.00%) NHS
3 1 (4.00%) E-Learning
Operating Systems
1 13 (52.00%) Windows
2 7 (28.00%) Windows Server 2008
3 4 (16.00%) UNIX
3 4 (16.00%) Android
3 4 (16.00%) Windows XP
3 4 (16.00%) Apple iOS
3 4 (16.00%) BlackBerry OS
3 4 (16.00%) Windows 8
4 3 (12.00%) Windows Server 2003
5 2 (8.00%) Windows Vista
5 2 (8.00%) Windows 2000
5 2 (8.00%) Windows NT
5 2 (8.00%) Windows 7
Processes & Methodologies
1 6 (24.00%) ITIL
2 2 (8.00%) Service Delivery
2 2 (8.00%) Migration
2 2 (8.00%) Problem Management
2 2 (8.00%) Unit Testing
2 2 (8.00%) Performance Tuning
3 1 (4.00%) Server Monitoring
3 1 (4.00%) Server Building
3 1 (4.00%) Time Management
3 1 (4.00%) Data Migration
3 1 (4.00%) ITIL V3
3 1 (4.00%) Change Control
3 1 (4.00%) Root Cause Analysis
3 1 (4.00%) Mobile Device Management
3 1 (4.00%) Information Security
3 1 (4.00%) Business Development
3 1 (4.00%) CAFM
3 1 (4.00%) Change Management
3 1 (4.00%) Validation
3 1 (4.00%) PRINCE2
Programming Languages
1 5 (20.00%) SQL
2 3 (12.00%) PL/SQL
3 2 (8.00%) Java
4 1 (4.00%) T-SQL
4 1 (4.00%) PowerShell
Qualifications
1 5 (20.00%) Security Cleared
2 4 (16.00%) SC Cleared
3 2 (8.00%) MCSE
3 2 (8.00%) MCSA
3 2 (8.00%) Microsoft Certification
3 2 (8.00%) ITIL Certification
4 1 (4.00%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 4 (16.00%) SLA
System Software
1 8 (32.00%) Active Directory
2 4 (16.00%) VMware Infrastructure
3 3 (12.00%) Hyper-V
3 3 (12.00%) XenApp
3 3 (12.00%) XenDesktop
4 2 (8.00%) VMware ESXi
5 1 (4.00%) vSphere
5 1 (4.00%) XenServer
Systems Management
1 3 (12.00%) SCCM
2 1 (4.00%) AirWatch
Vendors
1 8 (32.00%) Microsoft
2 6 (24.00%) VMware
3 5 (20.00%) Oracle
4 3 (12.00%) Citrix
4 3 (12.00%) HP
5 2 (8.00%) WatchGuard
5 2 (8.00%) Ab Initio
6 1 (4.00%) Compaq
6 1 (4.00%) Dell
6 1 (4.00%) Hyperion
6 1 (4.00%) Remedy
6 1 (4.00%) SAP