The table below looks at the statistics for the Technical Support role in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support in their job title over the 3 months to 9 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
9 Feb 2016
Same period 2015 Same period 2014
Technical Support
Rank 135 134 125
Rank change year-on-year
-1 -9
Contract jobs requiring a Technical Support 17 8 4
As % of all contract IT jobs located in the North West 0.45% 0.25% 0.15%
As % of the Job Titles category 0.48% 0.26% 0.15%
Number of daily rates quoted 6 4 0
Average daily rate £400 £345 -
Average daily rate % change year-on-year
+15.94% -
UK excluding London average daily rate £300 £288 £228
% change year-on-year
+4.34% +26.37%
Number of hourly rates quoted 2 3 4
Average hourly rate £13.39 £15.75 £15.75
Average hourly rate % change year-on-year
-15.01% -
90% offered a hourly rate of more than £10.09 £10.57 £10.50
10% offered a hourly rate of more than £16.68 £26.35 £19.25
UK excluding London average hourly rate £12.50 £12.50 £14.00
% change year-on-year
- -10.71%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
North West
Contract IT job ads with a match in the
Job Titles category
3575 3050 2610
As % of all contract IT jobs located in the North West 94.03% 94.25% 94.74%
Number of daily rates quoted 2152 1706 1324
Average daily rate £380 £363 £340
Average daily rate % change year-on-year
+4.82% +6.61%
90% offered a daily rate of more than £250 £250 £200
10% offered a daily rate of more than £525 £500 £500
UK excluding London average daily rate £375 £375 £350
% change year-on-year
- +7.14%
Number of hourly rates quoted 183 182 195
Average hourly rate £22.50 £18.50 £17.50
Average hourly rate % change year-on-year
+21.62% +5.71%
90% offered a hourly rate of more than £12.00 £11.28 £12.20
10% offered a hourly rate of more than £48.00 £42.50 £40.86
UK excluding London average hourly rate £17.50 £16.50 £16.50
% change year-on-year
+6.06% -

Technical Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing Technical Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the North West

Technical Support
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the North West region.

Technical Support Daily Rate Trend in the North West

Technical Support
Daily Rate Histogram in the North West

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support across the North West region over the 3 months to 9 February 2016.

Technical Support Daily Rate Histogram in the North West

Technical Support
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the North West region.

Technical Support Hourly Rate Trend in the North West

Technical Support
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support within the North West region over the 3 months to 9 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -11 11 £400 +9.58% 2
Merseyside - 2 £150 - 1
Cheshire - 1 - - 6
Technical Support
England

Technical Support
Top 30 Related IT Skills in the North West

For the 6 months to 9 February 2016, IT contractor jobs across the North West region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 13 (44.83%) Windows
2 9 (31.03%) SQL
2 9 (31.03%) Citrix
3 8 (27.59%) Microsoft
4 7 (24.14%) Unix
5 6 (20.69%) Investment Banking
5 6 (20.69%) Banking
5 6 (20.69%) MS Office
5 6 (20.69%) Finance
6 5 (17.24%) BASE24
6 5 (17.24%) Mainframe
6 5 (17.24%) Active Directory
6 5 (17.24%) EMV
6 5 (17.24%) COBOL
6 5 (17.24%) Java
6 5 (17.24%) J2EE
6 5 (17.24%) Windows XP
6 5 (17.24%) IBM
6 5 (17.24%) ATM
6 5 (17.24%) Tandem
6 5 (17.24%) IBM Mainframe
7 4 (13.79%) ITIL
8 3 (10.34%) Firewall
8 3 (10.34%) NHS
8 3 (10.34%) MS Exchange
8 3 (10.34%) DNS
8 3 (10.34%) VMware
8 3 (10.34%) VMware Infrastructure
8 3 (10.34%) Windows 7
9 2 (6.90%) Windows Server 2008

Technical Support
Top Related IT Skills in the North West by Category

For the 6 months to 9 February 2016, IT contractor jobs across the North West region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (10.34%) MS Exchange
2 2 (6.90%) Exchange Server 2010
2 2 (6.90%) Skype for Business
3 1 (3.45%) Exchange Server 2013
3 1 (3.45%) IBM Domino
3 1 (3.45%) IBM Notes
3 1 (3.45%) IIS
3 1 (3.45%) SharePoint
Applications
1 6 (20.69%) MS Office
2 1 (3.45%) MS Excel
Business Applications
1 5 (17.24%) BASE24
Communications & Networking
1 5 (17.24%) ATM
2 3 (10.34%) DNS
2 3 (10.34%) Firewall
3 2 (6.90%) DHCP
3 2 (6.90%) VoIP
3 2 (6.90%) Wireless
4 1 (3.45%) Ethernet
4 1 (3.45%) Intranet
4 1 (3.45%) Intrusion Detection
4 1 (3.45%) LAN
4 1 (3.45%) NAS
4 1 (3.45%) PBX
4 1 (3.45%) Remote Desktop
4 1 (3.45%) SAN
4 1 (3.45%) SMS
4 1 (3.45%) WAN
4 1 (3.45%) Wi-Fi
Database & Business Intelligence
1 2 (6.90%) SQL Server
General
1 6 (20.69%) Banking
1 6 (20.69%) Finance
1 6 (20.69%) Investment Banking
Libraries, Frameworks & Software Standards
1 5 (17.24%) J2EE
Miscellaneous
1 5 (17.24%) EMV
1 5 (17.24%) IBM Mainframe
1 5 (17.24%) Mainframe
1 5 (17.24%) Tandem
2 3 (10.34%) NHS
3 1 (3.45%) Analytical Skills
3 1 (3.45%) Blackberry
3 1 (3.45%) Driving Licence
3 1 (3.45%) iPad
3 1 (3.45%) Video Conferencing
Operating Systems
1 13 (44.83%) Windows
2 7 (24.14%) Unix
3 5 (17.24%) Windows XP
4 3 (10.34%) Windows 7
5 2 (6.90%) Windows Server
5 2 (6.90%) Windows Server 2008
5 2 (6.90%) Windows Server 2012
6 1 (3.45%) Android
6 1 (3.45%) Apple iOS
6 1 (3.45%) Linux
6 1 (3.45%) Mac OS X
6 1 (3.45%) Windows 8
Processes & Methodologies
1 4 (13.79%) ITIL
2 2 (6.90%) Performance Tuning
2 2 (6.90%) Unit Testing
3 1 (3.45%) Business Continuity
3 1 (3.45%) Disaster Recovery
3 1 (3.45%) Document Management
3 1 (3.45%) Incident Management
3 1 (3.45%) Operational Acceptance Testing
3 1 (3.45%) Service Delivery
Programming Languages
1 9 (31.03%) SQL
2 5 (17.24%) COBOL
2 5 (17.24%) Java
3 2 (6.90%) PL/SQL
4 1 (3.45%) C#
4 1 (3.45%) PowerShell
Qualifications
1 1 (3.45%) ITIL Certification
1 1 (3.45%) Microsoft Certification
1 1 (3.45%) SC Cleared
1 1 (3.45%) Security Cleared
Quality Assurance & Compliance
1 1 (3.45%) Disclosure Scotland
1 1 (3.45%) SLA
System Software
1 5 (17.24%) Active Directory
2 3 (10.34%) VMware Infrastructure
3 2 (6.90%) Microsoft App-V
4 1 (3.45%) Forefront TMG
4 1 (3.45%) Hyper-V
4 1 (3.45%) vSphere
4 1 (3.45%) XenApp
4 1 (3.45%) XenDesktop
4 1 (3.45%) XenServer
Systems Management
1 2 (6.90%) SCCM
2 1 (3.45%) SCOM
Vendors
1 9 (31.03%) Citrix
2 8 (27.59%) Microsoft
3 5 (17.24%) IBM
4 3 (10.34%) VMware
5 2 (6.90%) Ab Initio
5 2 (6.90%) Cisco
5 2 (6.90%) HP
5 2 (6.90%) NetApp
5 2 (6.90%) Oracle
6 1 (3.45%) 3PAR
6 1 (3.45%) AppSense
6 1 (3.45%) Avaya
6 1 (3.45%) Juniper
6 1 (3.45%) Lotus
6 1 (3.45%) Mitel