The table below looks at the statistics for the Technical Support role in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support in their job title over the 3 months to 29 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Dec 2014
Same period 2013 Same period 2012
Technical Support
Rank 119 117 123
Rank change year-on-year
-2 +6
Contract jobs requiring a Technical Support 12 12 9
As % of all contract IT jobs located in the North West 0.38% 0.42% 0.30%
As % of the Job Titles category 0.41% 0.46% 0.33%
Number of daily rates quoted 3 5 2
Average daily rate
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£240 £205 £263
Average daily rate % change year-on-year
+17.07% -21.90%
90% offered a daily rate of more than £208 £178 £213
10% offered a daily rate of more than £308 £213 £313
UK excluding London average daily rate £300 £235 £215
% change year-on-year
+27.65% +9.30%
Number of hourly rates quoted 4 5 3
Average hourly rate £14.88 £14.00 £22.50
Average hourly rate % change year-on-year
+6.25% -37.77%
90% offered a hourly rate of more than £10.69 £9.80 £10.85
10% offered a hourly rate of more than £25.03 £19.00 £25.70
UK excluding London average hourly rate £14.88 £11.75 £17.50
% change year-on-year
+26.59% -32.85%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
North West
Contract IT job ads with a match in the
Job Titles category
2946 2589 2688
As % of all contract IT jobs located in the North West 92.09% 91.42% 90.93%
Number of daily rates quoted 1716 1312 1381
Average daily rate £350 £340 £330
Average daily rate % change year-on-year
+2.94% +3.03%
90% offered a daily rate of more than £225 £205 £205
10% offered a daily rate of more than £520 £500 £475
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 176 191 201
Average hourly rate £16.50 £20.00 £21.00
Average hourly rate % change year-on-year
-17.50% -4.76%
90% offered a hourly rate of more than £11.00 £11.00 £11.60
10% offered a hourly rate of more than £37.00 £40.57 £45.18
UK excluding London average hourly rate £16.00 £17.00 £18.00
% change year-on-year
-5.88% -5.55%

Technical Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing Technical Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the North West

Technical Support
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the North West region.

Technical Support Daily Rate Trend in the North West

Technical Support
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the North West region.

Technical Support Hourly Rate Trend in the North West

Technical Support
Hourly Rate Histogram in the North West

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support across the North West region over the 3 months to 29 December 2014.

Technical Support Hourly Rate Histogram in the North West

Technical Support
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support within the North West region over the 3 months to 29 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -11 5 £283 - 2
Cheshire +11 4 £200 - 1
Merseyside -8 1 - - 1
Lancashire -21 1 - -
Technical Support
England

Technical Support
Top 30 Related IT Skills in the North West

For the 6 months to 29 December 2014, IT contractor jobs across the North West region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 12 (70.59%) Windows
2 11 (64.71%) MS Excel
3 7 (41.18%) Microsoft
3 7 (41.18%) Active Directory
4 6 (35.29%) VMware
5 5 (29.41%) Microsoft Certification
5 5 (29.41%) MS Exchange
6 4 (23.53%) CRM
6 4 (23.53%) MS Office
6 4 (23.53%) ITIL
6 4 (23.53%) Windows 7
6 4 (23.53%) Windows Server 2012
7 3 (17.65%) Exchange Server 2010
7 3 (17.65%) VMware Infrastructure
7 3 (17.65%) Citrix
7 3 (17.65%) Firewall
7 3 (17.65%) SQL Server
7 3 (17.65%) Windows Server 2003
8 2 (11.76%) Internet
8 2 (11.76%) SAN
8 2 (11.76%) Windows XP
8 2 (11.76%) WAN
8 2 (11.76%) IIS
8 2 (11.76%) Linux
8 2 (11.76%) LAN
8 2 (11.76%) Project Management
8 2 (11.76%) VMware ESX
8 2 (11.76%) Windows Server 2008
8 2 (11.76%) Cisco
8 2 (11.76%) XenDesktop

Technical Support
Top Related IT Skills in the North West by Category

For the 6 months to 29 December 2014, IT contractor jobs across the North West region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (29.41%) MS Exchange
2 3 (17.65%) Exchange Server 2010
3 2 (11.76%) IIS
4 1 (5.88%) SharePoint
4 1 (5.88%) Exchange Server 2003
4 1 (5.88%) Exchange Server 2007
4 1 (5.88%) Lync
Applications
1 11 (64.71%) MS Excel
2 4 (23.53%) MS Office
3 1 (5.88%) MS PowerPoint
Communications & Networking
1 3 (17.65%) Firewall
2 2 (11.76%) WAN
2 2 (11.76%) LAN
2 2 (11.76%) SAN
2 2 (11.76%) Internet
3 1 (5.88%) SMS
3 1 (5.88%) VoIP
3 1 (5.88%) DHCP
3 1 (5.88%) Ethernet
3 1 (5.88%) DNS
3 1 (5.88%) SSL
3 1 (5.88%) Wi-Fi
3 1 (5.88%) Wireless
3 1 (5.88%) Network Security
Database & Business Intelligence
1 3 (17.65%) SQL Server
2 1 (5.88%) Oracle Reports
2 1 (5.88%) SQL Server 2008
General
1 1 (5.88%) Pharmaceutical
1 1 (5.88%) Finance
1 1 (5.88%) Manufacturing
Libraries, Frameworks & Software Standards
1 1 (5.88%) Regular Expression
Miscellaneous
1 2 (11.76%) Analytical Skills
2 1 (5.88%) NHS
Operating Systems
1 12 (70.59%) Windows
2 4 (23.53%) Windows 7
2 4 (23.53%) Windows Server 2012
3 3 (17.65%) Windows Server 2003
4 2 (11.76%) Windows Server 2008
4 2 (11.76%) Linux
4 2 (11.76%) Windows XP
5 1 (5.88%) Windows NT
5 1 (5.88%) CentOS
Processes & Methodologies
1 4 (23.53%) ITIL
1 4 (23.53%) CRM
2 2 (11.76%) Project Management
3 1 (5.88%) Service Delivery
3 1 (5.88%) Change Management
3 1 (5.88%) Validation
3 1 (5.88%) Time Management
3 1 (5.88%) Change Control
3 1 (5.88%) Technical Analysis
Qualifications
1 5 (29.41%) Microsoft Certification
2 1 (5.88%) HND
2 1 (5.88%) MCSE
2 1 (5.88%) CCNA
2 1 (5.88%) Cisco Certification
Quality Assurance & Compliance
1 1 (5.88%) GMP
1 1 (5.88%) Sarbanes-Oxley
1 1 (5.88%) HIPAA
System Software
1 7 (41.18%) Active Directory
2 3 (17.65%) VMware Infrastructure
3 2 (11.76%) VMware ESX
3 2 (11.76%) XenDesktop
4 1 (5.88%) Microsoft App-V
4 1 (5.88%) XenApp
4 1 (5.88%) XenServer
Systems Management
1 1 (5.88%) Tivoli
Vendors
1 7 (41.18%) Microsoft
2 6 (35.29%) VMware
3 3 (17.65%) Citrix
4 2 (11.76%) Cisco
5 1 (5.88%) Oracle
5 1 (5.88%) Unisys
5 1 (5.88%) NetApp
5 1 (5.88%) Remedy
5 1 (5.88%) AppSense
5 1 (5.88%) Mitel
5 1 (5.88%) Imperva
5 1 (5.88%) Cyber-Ark