The first table below looks at the demand for Problem Management skills in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Problem Management over the 3 months to 17 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the North West region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
17 May 2013
Same period 2012 Same period 2011
Problem Management
Rank 85 102 102
Rank change year-on-year
+17 0
Contract jobs citing Problem Management 33 30 30
As % of all contract IT jobs located in the North West 1.437% 0.947% 0.974%
As % of the Processes & Methodologies category 2.033% 1.541% 1.492%
Number of daily rates quoted 13 11 18
Average daily rate £255 £300 £300
Average daily rate % change year-on-year
-15.00% -
90% offered a daily rate of more than £82 £213 £218
10% offered a daily rate of more than £386 £350 £341
UK excluding London average daily rate £340 £300 £323
% change year-on-year
+13.33% -6.97%
Number of hourly rates quoted 6 1 3
Average hourly rate £17.25 £32.50 £18.40
Average hourly rate % change year-on-year
-46.92% +76.63%
90% offered a hourly rate of more than £12.50 £32.50 £16.88
10% offered a hourly rate of more than £20.00 £32.50 £22.88
UK excluding London average hourly rate £17.50 £15.00 £21.00
% change year-on-year
+16.66% -28.57%
All Processes & Methodologies
North West
Contract IT job ads with a match in the
Processes & Methodologies category
1623 1947 2011
As % of all contract IT jobs located in the North West 70.66% 61.48% 65.31%
Number of daily rates quoted 794 1006 1047
Average daily rate £350 £350 £325
Average daily rate % change year-on-year
- +7.69%
90% offered a daily rate of more than £226 £238 £225
10% offered a daily rate of more than £465 £490 £460
UK excluding London average daily rate £363 £365 £375
% change year-on-year
-0.68% -2.66%
Number of hourly rates quoted 80 81 98
Average hourly rate £22.06 £20.00 £20.00
Average hourly rate % change year-on-year
+10.27% -
90% offered a hourly rate of more than £13.13 £13.26 £13.00
10% offered a hourly rate of more than £55.00 £37.00 £36.50
UK excluding London average hourly rate £31.60 £25.00 £30.00
% change year-on-year
+26.40% -16.66%
Problem Management
England

Problem Management
Jobs Demand Trend

This chart provides a 3-month moving total of IT contractor jobs citing Problem Management across the North West region as a proportion of the total demand within the Processes & Methodologies category.

North West Problem Management Jobs Demand Trend

Problem Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Problem Management across the North West region.

North West Problem Management Daily Rate Trend

Problem Management
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Problem Management across the North West region over the 3 months to 17 May 2013.

North West Problem Management Daily Rate Histogram

Problem Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Problem Management across the North West region.

North West Problem Management Hourly Rate Trend

Problem Management
Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Problem Management within the North West region over the 3 months to 17 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Cheshire +21 22 £300 -33.33%
Manchester -1 6 £255 -8.92%
Merseyside +10 3 £82 -
Lancashire +14 1 - -
Problem Management
England

Problem Management
Top 30 Related IT Skills

For the 6 months to 17 May 2013, IT contractor jobs across the North West region citing Problem Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Problem Management.

1 23 (50.00%) ITIL
2 13 (28.26%) Windows
2 13 (28.26%) Service Delivery
3 11 (23.91%) Finance
3 11 (23.91%) Shell Script
3 11 (23.91%) Middleware
3 11 (23.91%) UNIX
4 10 (21.74%) Linux
4 10 (21.74%) Service Management
4 10 (21.74%) Incident Management
5 9 (19.57%) WebSphere MQ
6 8 (17.39%) MS Excel
6 8 (17.39%) SharePoint
6 8 (17.39%) SLA
7 7 (15.22%) AIX
7 7 (15.22%) Clustering
7 7 (15.22%) Degree
7 7 (15.22%) Security Cleared
8 6 (13.04%) Team Foundation Server
8 6 (13.04%) JIRA
8 6 (13.04%) WSUS
8 6 (13.04%) Retail
8 6 (13.04%) DameWare
8 6 (13.04%) MCP
8 6 (13.04%) Microsoft Certification
9 5 (10.87%) zOS
9 5 (10.87%) SSL
9 5 (10.87%) Microsoft
9 5 (10.87%) Active Directory
9 5 (10.87%) SQL

Problem Management
Top Related IT Skills by Category

For the 6 months to 17 May 2013, IT contractor jobs across the North West region citing Problem Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Problem Management. Up to 20 skills are shown per category.

Application Development
1 11 (23.91%) Middleware
2 5 (10.87%) XML
2 5 (10.87%) XSLT
3 4 (8.696%) Web Services
3 4 (8.696%) XSD
3 4 (8.696%) Drools
3 4 (8.696%) WebSphere
3 4 (8.696%) Esper
4 1 (2.174%) JSON
4 1 (2.174%) WCF
4 1 (2.174%) DWR
4 1 (2.174%) jQuery
4 1 (2.174%) ASP.NET MVC
4 1 (2.174%) Ajax
4 1 (2.174%) HTML
4 1 (2.174%) .NET
4 1 (2.174%) ASP.NET
4 1 (2.174%) CSS
Application Platforms
1 9 (19.57%) WebSphere MQ
2 8 (17.39%) SharePoint
3 5 (10.87%) WebSphere Message Broker
4 4 (8.696%) Exchange Server 2010
4 4 (8.696%) TIBCO EMS
4 4 (8.696%) MS Exchange
5 3 (6.522%) Lotus Notes
6 1 (2.174%) Blackberry Enterprise Server
6 1 (2.174%) Exchange Server 2007
Applications
1 8 (17.39%) MS Excel
2 5 (10.87%) MS Office
Business Applications
1 4 (8.696%) BusinessWorks
1 4 (8.696%) TIBCO BusinessEvents
2 1 (2.174%) SAP R/3
Communications & Networking
1 5 (10.87%) SSL
2 4 (8.696%) LDAP
3 2 (4.348%) WAN
3 2 (4.348%) TCP/IP
3 2 (4.348%) Firewall
4 1 (2.174%) IP Telephony
4 1 (2.174%) Intrusion Detection
4 1 (2.174%) NAS
4 1 (2.174%) VPN
4 1 (2.174%) SMTP
4 1 (2.174%) ADSL
4 1 (2.174%) LAN
4 1 (2.174%) PBX
4 1 (2.174%) VoIP
4 1 (2.174%) SAN
4 1 (2.174%) Internet
4 1 (2.174%) MPLS
4 1 (2.174%) OSPF
4 1 (2.174%) BGP
4 1 (2.174%) EIGRP
Database & Business Intelligence
1 1 (2.174%) SQL Server
1 1 (2.174%) SQL Server 2000
1 1 (2.174%) GIS
1 1 (2.174%) SQL Server 2008
Development Applications
1 6 (13.04%) JIRA
1 6 (13.04%) Team Foundation Server
2 1 (2.174%) Visual Studio
General
1 11 (23.91%) Finance
2 6 (13.04%) Retail
3 3 (6.522%) Manufacturing
3 3 (6.522%) Banking
4 1 (2.174%) Financial Institution
4 1 (2.174%) Telecoms
4 1 (2.174%) Billing
4 1 (2.174%) Welsh Language
Job Titles
1 9 (19.57%) Analyst
2 5 (10.87%) Service Analyst
2 5 (10.87%) Support Engineer
2 5 (10.87%) Applications Support
2 5 (10.87%) Service Desk Analyst
3 4 (8.696%) TIBCO Support
3 4 (8.696%) 3rd Line Support
4 3 (6.522%) Service Manager
4 3 (6.522%) Consultant
4 3 (6.522%) 1st Line Support
5 2 (4.348%) Help Desk Analyst
5 2 (4.348%) Server Support
5 2 (4.348%) Coordinator
5 2 (4.348%) Network Support
5 2 (4.348%) Middleware Consultant
5 2 (4.348%) 3rd Line Server Support
6 1 (2.174%) Defect Manager
6 1 (2.174%) Backup Administrator
6 1 (2.174%) Backup Engineer
6 1 (2.174%) Support Team Leader
Miscellaneous
1 7 (15.22%) Clustering
2 4 (8.696%) Equities
2 4 (8.696%) Foreign Exchange (FX)
2 4 (8.696%) Computer Science
3 3 (6.522%) Smartcard
3 3 (6.522%) Management Information System
4 2 (4.348%) Statistics
4 2 (4.348%) Blackberry
4 2 (4.348%) EPoS
5 1 (2.174%) Thin Client
5 1 (2.174%) IVR
5 1 (2.174%) CMDB
5 1 (2.174%) Fat Client
5 1 (2.174%) SaaS
Operating Systems
1 13 (28.26%) Windows
2 11 (23.91%) UNIX
3 10 (21.74%) Linux
4 7 (15.22%) AIX
5 5 (10.87%) zOS
6 1 (2.174%) Windows Server 2003
6 1 (2.174%) Windows Server 2008
6 1 (2.174%) Windows 7
6 1 (2.174%) Windows XP
Processes & Methodologies
1 23 (50.00%) ITIL
2 13 (28.26%) Service Delivery
3 10 (21.74%) Service Management
3 10 (21.74%) Incident Management
4 5 (10.87%) Knowledge Management
4 5 (10.87%) Configuration Management
4 5 (10.87%) Change Management
5 4 (8.696%) EAI
5 4 (8.696%) SOA
5 4 (8.696%) Capacity Planning
6 3 (6.522%) Root Cause Analysis
6 3 (6.522%) Capacity Management
6 3 (6.522%) Service Desk Management
6 3 (6.522%) Risk Management
6 3 (6.522%) Migration
7 2 (4.348%) Security Management
7 2 (4.348%) Project Management
7 2 (4.348%) Continuous Improvement
7 2 (4.348%) Benchmarking
7 2 (4.348%) Resource Management
Programming Languages
1 11 (23.91%) Shell Script
2 5 (10.87%) SQL
3 4 (8.696%) Java
4 1 (2.174%) JavaScript
4 1 (2.174%) T-SQL
4 1 (2.174%) C#
Qualifications
1 7 (15.22%) Degree
1 7 (15.22%) Security Cleared
2 6 (13.04%) MCP
2 6 (13.04%) Microsoft Certification
3 4 (8.696%) SC Cleared
4 2 (4.348%) ITIL Certification
5 1 (2.174%) JNCIA
5 1 (2.174%) ISTQB
5 1 (2.174%) PRINCE2 Certification
5 1 (2.174%) CCNP
5 1 (2.174%) CCNA
5 1 (2.174%) ISEB
5 1 (2.174%) Cisco Certification
Quality Assurance & Compliance
1 8 (17.39%) SLA
2 3 (6.522%) Sarbanes-Oxley
3 2 (4.348%) COBIT
4 1 (2.174%) QA
System Software
1 5 (10.87%) Active Directory
2 2 (4.348%) XenApp
3 1 (2.174%) XenDesktop
3 1 (2.174%) Tivoli Workload Scheduler
3 1 (2.174%) Hyper-V
Systems Management
1 6 (13.04%) DameWare
1 6 (13.04%) WSUS
2 4 (8.696%) TIBCO Hawk
3 3 (6.522%) Systems Management Server (SMS)
3 3 (6.522%) OpenView
4 2 (4.348%) Tivoli
5 1 (2.174%) Tivoli Storage Manager
5 1 (2.174%) Legato
5 1 (2.174%) NetBackup
5 1 (2.174%) EMC NetWorker
5 1 (2.174%) ServiceCenter
Vendors
1 5 (10.87%) Microsoft
2 4 (8.696%) HP
2 4 (8.696%) Citrix
2 4 (8.696%) IBM
2 4 (8.696%) TIBCO
3 3 (6.522%) Lotus
4 2 (4.348%) SAP
4 2 (4.348%) Cisco
5 1 (2.174%) Remedy
5 1 (2.174%) Wyse
5 1 (2.174%) AppSense
5 1 (2.174%) NETGEAR
5 1 (2.174%) Juniper
5 1 (2.174%) Peregrine
5 1 (2.174%) Veritas
5 1 (2.174%) Dell
5 1 (2.174%) EMC
5 1 (2.174%) Nortel
Manchester, Lancashire
Sharepoint, Service Manager 7) Understand and comply with SOX, Information Risk Management and Trust Domain policies and guidelines in daily work routines... Solid base knowledge of support processes...
Eaglecliff
Rate: From £15 to £20 per hour
Posted: 17 May 2013
Manchester, Lancashire
Sharepoint, Service Manager 7) Understand and comply with SOX, Information Risk Management and Trust Domain policies and guidelines in daily work routines... Solid base knowledge of support processes...
Eaglecliff
Rate: From £15 to £20 per hour
Posted: 13 May 2013