The table below looks at the statistics for the Support Analyst role in IT contracts advertised for the South West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Analyst in their job title over the 3 months to 16 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
16 Sep 2014
Same period 2013 Same period 2012
Support Analyst
Rank 101 77 99
Rank change year-on-year
-24 +22
Contract jobs requiring a Support Analyst 38 41 38
As % of all contract IT jobs located in the South West 1.16% 1.83% 1.20%
As % of the Job Titles category 1.24% 1.97% 1.28%
Number of daily rates quoted 26 17 17
Average daily rate
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of your Daily Rate
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£250 £225 £250
Average daily rate % change year-on-year
+11.11% -10.00%
90% offered a daily rate of more than £95 £80 £147
10% offered a daily rate of more than £325 £324 £310
UK excluding London average daily rate £200 £250 £213
% change year-on-year
-20.00% +17.64%
Number of hourly rates quoted 9 16 9
Average hourly rate £16.00 £15.00 £11.49
Average hourly rate % change year-on-year
+6.66% +30.54%
90% offered a hourly rate of more than £13.30 £12.00 £9.03
10% offered a hourly rate of more than £18.20 £25.75 £17.00
UK excluding London average hourly rate £14.50 £14.50 £15.00
% change year-on-year
- -3.33%
Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South West
Contract IT job ads with a match in the
Job Titles category
3065 2080 2958
As % of all contract IT jobs located in the South West 93.25% 92.98% 93.31%
Number of daily rates quoted 1994 1326 1735
Average daily rate £365 £350 £350
Average daily rate % change year-on-year
+4.28% -
90% offered a daily rate of more than £225 £225 £230
10% offered a daily rate of more than £500 £475 £475
UK excluding London average daily rate £358 £350 £342
% change year-on-year
+2.14% +2.33%
Number of hourly rates quoted 169 163 249
Average hourly rate £20.00 £15.50 £18.75
Average hourly rate % change year-on-year
+29.03% -17.33%
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £40.00 £35.00 £41.50
UK excluding London average hourly rate £16.50 £16.50 £18.00
% change year-on-year
- -8.33%

Support Analyst
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of IT contractor jobs citing Support Analyst in the job title across the South West region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the South West

Support Analyst
Daily Rate Trend in the South West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Analyst across the South West region.

Support Analyst Daily Rate Trend in the South West

Support Analyst
Daily Rate Histogram in the South West

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Analyst across the South West region over the 3 months to 16 September 2014.

Support Analyst Daily Rate Histogram in the South West

Support Analyst
Hourly Rate Trend in the South West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst across the South West region.

Support Analyst Hourly Rate Trend in the South West

Support Analyst
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Support Analyst within the South West region over the 3 months to 16 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol -10 11 £275 - 5
Wiltshire -18 9 £115 -48.88% 8
Dorset +3 7 £300 +100.00%
Devon -18 7 £338 +8.00% 1
Gloucestershire -20 2 - - 3
Somerset -21 1 £110 -51.11%
Cornwall - - - - 1
Support Analyst
England

Support Analyst
Top 30 Related IT Skills in the South West

For the 6 months to 16 September 2014, IT contractor jobs across the South West region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title.

1 53 (57.61%) Windows
2 42 (45.65%) Microsoft
3 29 (31.52%) MS Office
4 27 (29.35%) Windows XP
5 24 (26.09%) Windows 7
6 22 (23.91%) MS Excel
7 20 (21.74%) Active Directory
8 18 (19.57%) ITIL
8 18 (19.57%) Security Cleared
9 17 (18.48%) SC Cleared
10 15 (16.30%) Apple iOS
10 15 (16.30%) SLA
10 15 (16.30%) Finance
11 13 (14.13%) Windows 8
12 11 (11.96%) Mac OS X
13 7 (7.61%) VMware
13 7 (7.61%) Military
13 7 (7.61%) Project Management
13 7 (7.61%) Windows Server 2003
13 7 (7.61%) SQL Server
14 6 (6.52%) VMware Infrastructure
14 6 (6.52%) DNS
14 6 (6.52%) Blackberry
14 6 (6.52%) Telecoms
15 5 (5.43%) Service Delivery
15 5 (5.43%) Cisco
15 5 (5.43%) Citrix
15 5 (5.43%) Microsoft Certification
15 5 (5.43%) MS Project
15 5 (5.43%) MS Exchange

Support Analyst
Top Related IT Skills in the South West by Category

For the 6 months to 16 September 2014, IT contractor jobs across the South West region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (5.43%) MS Exchange
2 4 (4.35%) SharePoint
2 4 (4.35%) Exchange Server 2007
2 4 (4.35%) Exchange Server 2010
3 3 (3.26%) Exchange Server 2003
3 3 (3.26%) Blackberry Enterprise Server
4 2 (2.17%) IBM Notes
5 1 (1.09%) Lotus Domino
5 1 (1.09%) Apache
5 1 (1.09%) IIS
5 1 (1.09%) FileNet
5 1 (1.09%) CMS
5 1 (1.09%) Documentum
5 1 (1.09%) Alfresco
Applications
1 29 (31.52%) MS Office
2 22 (23.91%) MS Excel
3 5 (5.43%) MS Project
4 3 (3.26%) MS PowerPoint
Business Applications
1 2 (2.17%) assyst
2 1 (1.09%) Dynamics NAV
2 1 (1.09%) Dynamics GP
2 1 (1.09%) SAP Oil and Gas
Cloud Services
1 1 (1.09%) Office 365
Communications & Networking
1 6 (6.52%) DNS
2 4 (4.35%) DHCP
3 3 (3.26%) TCP/IP
3 3 (3.26%) Internet
3 3 (3.26%) Wireless
3 3 (3.26%) Firewall
4 2 (2.17%) Nortel Meridian
4 2 (2.17%) VPN
4 2 (2.17%) SAN
5 1 (1.09%) FTP
5 1 (1.09%) SNMP
5 1 (1.09%) LAN
5 1 (1.09%) WAN
5 1 (1.09%) Cisco IOS
5 1 (1.09%) Cisco ASA
5 1 (1.09%) Cisco Nexus
5 1 (1.09%) Structured Cabling
5 1 (1.09%) MPLS
5 1 (1.09%) OSPF
5 1 (1.09%) Telnet
Database & Business Intelligence
1 7 (7.61%) SQL Server
2 3 (3.26%) SQL Server 2005
2 3 (3.26%) SQL Server 2008
2 3 (3.26%) Relational Database
Development Applications
1 3 (3.26%) Subversion
1 3 (3.26%) VSS/SourceSafe
2 2 (2.17%) MSI
3 1 (1.09%) Eclipse
3 1 (1.09%) Git (software)
3 1 (1.09%) Hudson
3 1 (1.09%) Jenkins
General
1 15 (16.30%) Finance
2 7 (7.61%) Military
3 6 (6.52%) Telecoms
4 4 (4.35%) Law
4 4 (4.35%) Legal
5 1 (1.09%) Manufacturing
5 1 (1.09%) Electronics
5 1 (1.09%) Retail
5 1 (1.09%) Marketing
Libraries, Frameworks & Software Standards
1 3 (3.26%) .NET
1 3 (3.26%) XML
2 2 (2.17%) Spring
3 1 (1.09%) WAP
3 1 (1.09%) J2EE
Miscellaneous
1 6 (6.52%) Blackberry
2 3 (3.26%) PDA
2 3 (3.26%) Fat Client
2 3 (3.26%) Video Conferencing
2 3 (3.26%) iPhone
2 3 (3.26%) Thin Client
2 3 (3.26%) Analytical Skills
3 2 (2.17%) iPad
3 2 (2.17%) Management Information System
4 1 (1.09%) Clustering
4 1 (1.09%) Data Protection Act
4 1 (1.09%) DTV
4 1 (1.09%) EPoS
4 1 (1.09%) NHS
4 1 (1.09%) Enterprise Software
4 1 (1.09%) Open Source
Operating Systems
1 53 (57.61%) Windows
2 27 (29.35%) Windows XP
3 24 (26.09%) Windows 7
4 15 (16.30%) Apple iOS
5 13 (14.13%) Windows 8
6 11 (11.96%) Mac OS X
7 7 (7.61%) Windows Server 2003
8 4 (4.35%) Android
8 4 (4.35%) Windows Server 2008
9 2 (2.17%) Linux
10 1 (1.09%) UNIX
10 1 (1.09%) Solaris
10 1 (1.09%) Windows Vista
10 1 (1.09%) Mac OS
10 1 (1.09%) Windows Server 2012
Processes & Methodologies
1 18 (19.57%) ITIL
2 7 (7.61%) Project Management
3 5 (5.43%) Service Delivery
4 4 (4.35%) Change Management
4 4 (4.35%) Service Management
4 4 (4.35%) Incident Management
4 4 (4.35%) Project Planning
5 3 (3.26%) ITSM
5 3 (3.26%) Agile Software Development
5 3 (3.26%) Systems Analysis
5 3 (3.26%) Software Testing
5 3 (3.26%) QMS
5 3 (3.26%) Continuous Improvement
5 3 (3.26%) Change Control
5 3 (3.26%) Configuration Management
6 2 (2.17%) Disaster Recovery
7 1 (1.09%) Workflow
7 1 (1.09%) Programme Management
7 1 (1.09%) PRINCE2
7 1 (1.09%) Business Intelligence
Programming Languages
1 4 (4.35%) Java
2 2 (2.17%) SQL
3 1 (1.09%) T-SQL
3 1 (1.09%) VB
3 1 (1.09%) Shell Script
3 1 (1.09%) Perl
Qualifications
1 18 (19.57%) Security Cleared
2 17 (18.48%) SC Cleared
3 5 (5.43%) DV Cleared
3 5 (5.43%) Microsoft Certification
3 5 (5.43%) Degree
4 2 (2.17%) MCITP
4 2 (2.17%) MCP
5 1 (1.09%) MCSE
5 1 (1.09%) MCSA
5 1 (1.09%) CCIE
5 1 (1.09%) CCNP
5 1 (1.09%) CISSP
5 1 (1.09%) Cisco Certification
5 1 (1.09%) PMP
5 1 (1.09%) PMI Certification
5 1 (1.09%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 15 (16.30%) SLA
2 1 (1.09%) ISO/IEC 27001
2 1 (1.09%) ISO 9001
System Software
1 20 (21.74%) Active Directory
2 6 (6.52%) VMware Infrastructure
3 2 (2.17%) Hyper-V
3 2 (2.17%) XenApp
3 2 (2.17%) Microsoft App-V
Systems Management
1 3 (3.26%) SCCM
2 2 (2.17%) Tivoli
2 2 (2.17%) Backup Exec
3 1 (1.09%) WSUS
3 1 (1.09%) Tivoli Monitoring
3 1 (1.09%) Systems Management Server (SMS)
Vendors
1 42 (45.65%) Microsoft
2 7 (7.61%) VMware
3 5 (5.43%) Cisco
3 5 (5.43%) Citrix
4 4 (4.35%) Apple
5 3 (3.26%) IBM
5 3 (3.26%) HP
5 3 (3.26%) LANDesk
6 2 (2.17%) SAP
6 2 (2.17%) Lotus
6 2 (2.17%) Symantec
6 2 (2.17%) Altiris
6 2 (2.17%) Meru Networks
6 2 (2.17%) EMC
6 2 (2.17%) Nortel
6 2 (2.17%) Oracle
6 2 (2.17%) Juniper
7 1 (1.09%) BMC
7 1 (1.09%) CA
7 1 (1.09%) Avaya