The table below looks at the statistics for ITSM skills in IT contracts advertised for the South West region. Included is a guide to the contractor rates offered in IT contracts that have cited ITSM over the 3 months to 30 June 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
30 Jun 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 132 135 104
Rank change year-on-year
+3 -31
Contract jobs citing ITSM 7 12 46
As % of all contract IT jobs located in the South West 0.23% 0.38% 1.53%
As % of the Processes & Methodologies category 0.30% 0.49% 1.93%
Number of daily rates quoted 5 11 29
Median daily rate £495 £390 £350
Median daily rate % change year-on-year
+26.92% +11.42%
90% offered a daily rate of more than £338 £165 £271
10% offered a daily rate of more than £513 £450 £430
UK excluding London median daily rate £375 £387 £368
% change year-on-year
-3.10% +5.30%
Number of hourly rates quoted 2 0 4
Median hourly rate £14.50 - £24.75
90% offered a hourly rate of more than £14.10 - £24.50
10% offered a hourly rate of more than £14.90 - £25.00
UK excluding London median hourly rate £22.85 £14.13 £19.00
% change year-on-year
+61.76% -25.65%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South West region.

Processes & Methodologies Category
South West
Contract IT job ads with a match in the
Processes & Methodologies category
2357 2449 2382
As % of all contract IT jobs located in the South West 78.20% 77.84% 79.24%
Number of daily rates quoted 1569 1664 1599
Median daily rate £390 £388 £365
Median daily rate % change year-on-year
+0.64% +6.16%
90% offered a daily rate of more than £280 £288 £275
10% offered a daily rate of more than £588 £522 £500
UK excluding London median daily rate £400 £383 £375
% change year-on-year
+4.57% +2.00%
Number of hourly rates quoted 105 110 121
Median hourly rate £33.80 £37.00 £33.84
Median hourly rate % change year-on-year
-8.64% +9.33%
90% offered a hourly rate of more than £20.95 £16.05 £16.50
10% offered a hourly rate of more than £44.00 £55.00 £42.50
UK excluding London median hourly rate £28.50 £30.00 £30.00
% change year-on-year
-5.00% -

ITSM
Jobs Demand Trend in the South West

The demand trend of contract jobs across the South West region citing ITSM as a proportion of all IT contracts with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in the South West

ITSM
Daily Rate Trend in the South West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the South West region.

ITSM Daily Rate Trend in the South West

ITSM
Daily Rate Histogram in the South West

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the South West region over the 3 months to 30 June 2016.

ITSM Daily Rate Histogram in the South West

ITSM
Hourly Rate Trend in the South West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the South West region.

ITSM Hourly Rate Trend in the South West

ITSM
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the South West region over the 3 months to 30 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire -5 3 £495 +30.00% 1
Bristol +5 2 £525 +89.18% 3
Somerset +6 1 - -
Dorset -5 1 £310 -38.00%
ITSM
England

ITSM
Top 30 Related IT Skills in the South West

For the 6 months to 30 June 2016, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South West region with a requirement for ITSM.

1 18 (72.00%) Service Management
2 14 (56.00%) ITIL
3 13 (52.00%) Security Cleared
4 11 (44.00%) Windows
5 10 (40.00%) MS Excel
5 10 (40.00%) Microsoft
5 10 (40.00%) SC Cleared
6 7 (28.00%) Active Directory
7 6 (24.00%) Cisco
7 6 (24.00%) Internet
7 6 (24.00%) Windows 7
7 6 (24.00%) Computer Science
7 6 (24.00%) Management Information System
8 5 (20.00%) Telecoms
8 5 (20.00%) Degree
8 5 (20.00%) Project Management
8 5 (20.00%) Service Delivery
8 5 (20.00%) MS Exchange
8 5 (20.00%) SLA
8 5 (20.00%) ITIL V3
9 4 (16.00%) Canon
9 4 (16.00%) Performance Optimisation
9 4 (16.00%) Analytical Skills
9 4 (16.00%) BitLocker
9 4 (16.00%) XenApp
9 4 (16.00%) XenDesktop
9 4 (16.00%) UAG
9 4 (16.00%) Infrastructure Management
9 4 (16.00%) Virtual Team Management
9 4 (16.00%) Virtual Team

ITSM
Top Related IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (20.00%) MS Exchange
2 1 (4.00%) Exchange Server 2003
2 1 (4.00%) IIS
Applications
1 10 (40.00%) MS Excel
2 2 (8.00%) MS Office
3 1 (4.00%) MS Visio
Business Applications
1 2 (8.00%) Remedy ITSM
Communications & Networking
1 6 (24.00%) Internet
2 4 (16.00%) LAN
2 4 (16.00%) VoIP
2 4 (16.00%) VPN
2 4 (16.00%) WAN
3 3 (12.00%) Firewall
3 3 (12.00%) TCP/IP
4 2 (8.00%) SAN
5 1 (4.00%) DHCP
5 1 (4.00%) DNS
5 1 (4.00%) Multicast
5 1 (4.00%) NAS
5 1 (4.00%) Network Security
5 1 (4.00%) VLAN
Database & Business Intelligence
1 4 (16.00%) BusinessObjects
1 4 (16.00%) Crystal Reports
1 4 (16.00%) Data Mining
2 1 (4.00%) SQL Server
General
1 5 (20.00%) Telecoms
2 4 (16.00%) Manufacturing
2 4 (16.00%) Pharmaceutical
3 3 (12.00%) Finance
Job Titles
1 11 (44.00%) Analyst
2 4 (16.00%) Business Analyst
2 4 (16.00%) Desktop Engineer
2 4 (16.00%) Desktop Support
2 4 (16.00%) Desktop Support Engineer
2 4 (16.00%) Infrastructure Engineer
2 4 (16.00%) Infrastructure Support
2 4 (16.00%) Infrastructure Support Engineer
2 4 (16.00%) Support Engineer
3 3 (12.00%) Desktop Analyst
3 3 (12.00%) Desktop Support Analyst
3 3 (12.00%) Developer
3 3 (12.00%) Infrastructure Analyst
3 3 (12.00%) Infrastructure Support Analyst
3 3 (12.00%) Support Analyst
4 2 (8.00%) Administrator
4 2 (8.00%) IT Manager
4 2 (8.00%) Service Analyst
4 2 (8.00%) Service Desk Analyst
4 2 (8.00%) Service Manager
Libraries, Frameworks & Software Standards
1 1 (4.00%) J2EE
Miscellaneous
1 6 (24.00%) Computer Science
1 6 (24.00%) Management Information System
2 4 (16.00%) Analytical Skills
2 4 (16.00%) Life Science
2 4 (16.00%) Virtual Team
3 2 (8.00%) CMDB
3 2 (8.00%) Data Centre
3 2 (8.00%) Smartphone
3 2 (8.00%) User Experience
4 1 (4.00%) Clustering
4 1 (4.00%) PMI
Operating Systems
1 11 (44.00%) Windows
2 6 (24.00%) Windows 7
3 3 (12.00%) Unix
4 2 (8.00%) Linux
4 2 (8.00%) Windows XP
5 1 (4.00%) Windows Server
5 1 (4.00%) Windows Server 2003
5 1 (4.00%) Windows Server 2008
5 1 (4.00%) Windows Vista
Processes & Methodologies
1 18 (72.00%) Service Management
2 14 (56.00%) ITIL
3 5 (20.00%) ITIL V3
3 5 (20.00%) Project Management
3 5 (20.00%) Service Delivery
4 4 (16.00%) Business Analysis
4 4 (16.00%) Infrastructure Management
4 4 (16.00%) IT Governance
4 4 (16.00%) Matrix Organization
4 4 (16.00%) Performance Optimisation
4 4 (16.00%) Strategic Planning
4 4 (16.00%) Use Case
4 4 (16.00%) Virtual Team Management
5 3 (12.00%) Change Management
5 3 (12.00%) Performance Monitoring
5 3 (12.00%) User Acceptance Testing
6 2 (8.00%) Coaching
6 2 (8.00%) Continuous Improvement
6 2 (8.00%) Mentoring
6 2 (8.00%) Protective Monitoring
Programming Languages
1 4 (16.00%) SQL
2 3 (12.00%) Java
Qualifications
1 13 (52.00%) Security Cleared
2 10 (40.00%) SC Cleared
3 5 (20.00%) Degree
4 2 (8.00%) CISSP
4 2 (8.00%) CREST Certified
4 2 (8.00%) GCIA
4 2 (8.00%) GCIH
4 2 (8.00%) ITIL Certification
4 2 (8.00%) MCP
4 2 (8.00%) SANS
5 1 (4.00%) BC Cleared
5 1 (4.00%) DV Cleared
5 1 (4.00%) PMI Certification
Quality Assurance & Compliance
1 5 (20.00%) SLA
2 2 (8.00%) Disclosure Scotland
2 2 (8.00%) ISO/IEC 27001
3 1 (4.00%) QA
System Software
1 7 (28.00%) Active Directory
2 4 (16.00%) BitLocker
2 4 (16.00%) Microsoft App-V
2 4 (16.00%) UAG
2 4 (16.00%) XenApp
2 4 (16.00%) XenDesktop
3 2 (8.00%) Snort
4 1 (4.00%) Hyper-V
4 1 (4.00%) VMware ESXi
4 1 (4.00%) VMware Infrastructure
4 1 (4.00%) Xen
Systems Management
1 2 (8.00%) RSA enVision
2 1 (4.00%) Hyperic
2 1 (4.00%) McAfee ePO
2 1 (4.00%) Tivoli
2 1 (4.00%) WSUS
Vendors
1 10 (40.00%) Microsoft
2 6 (24.00%) Cisco
3 4 (16.00%) AppSense
3 4 (16.00%) Canon
3 4 (16.00%) Citrix
3 4 (16.00%) Salesforce.com
3 4 (16.00%) SAP
3 4 (16.00%) Sophos
4 3 (12.00%) BMC
4 3 (12.00%) Dell
5 2 (8.00%) ArcSight
5 2 (8.00%) Forcepoint
5 2 (8.00%) IBM
5 2 (8.00%) LogRhythm
5 2 (8.00%) Remedy
5 2 (8.00%) ServiceNow
5 2 (8.00%) Splunk
6 1 (4.00%) Intel Security
6 1 (4.00%) Red Hat
6 1 (4.00%) Riverbed