The table below looks at the statistics for ITSM skills in IT contracts advertised for the South West region. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 128 95 105
Rank change year-on-year
-33 +10
Contract jobs citing ITSM 14 14 26
As % of all contract IT jobs located in the South West 0.44% 0.63% 0.83%
As % of the Processes & Methodologies category 0.62% 0.88% 1.21%
Number of daily rates quoted 8 2 7
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£438 £411 £325
Average daily rate % change year-on-year
+6.38% +26.53%
90% offered a daily rate of more than £368 £342 £220
10% offered a daily rate of more than £565 £480 £430
UK excluding London average daily rate £424 £350 £325
% change year-on-year
+21.07% +7.69%
Number of hourly rates quoted 1 2 2
Average hourly rate £25.00 £30.25 £12.00
Average hourly rate % change year-on-year
-17.35% +152.08%
UK excluding London average hourly rate £15.88 £14.00 £15.50
% change year-on-year
+13.39% -9.67%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South West region.

Processes & Methodologies Category
South West
Contract IT job ads with a match in the
Processes & Methodologies category
2263 1586 2144
As % of all contract IT jobs located in the South West 71.32% 71.06% 68.76%
Number of daily rates quoted 1500 1046 1275
Average daily rate £388 £370 £375
Average daily rate % change year-on-year
+4.72% -1.33%
90% offered a daily rate of more than £275 £260 £263
10% offered a daily rate of more than £512 £500 £475
UK excluding London average daily rate £375 £370 £363
% change year-on-year
+1.35% +2.06%
Number of hourly rates quoted 83 69 154
Average hourly rate £34.50 £17.23 £31.00
Average hourly rate % change year-on-year
+100.29% -44.43%
90% offered a hourly rate of more than £15.80 £8.00 £13.50
10% offered a hourly rate of more than £42.10 £43.00 £45.00
UK excluding London average hourly rate £25.00 £30.00 £31.00
% change year-on-year
-16.66% -3.22%

ITSM
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of IT contractor jobs citing ITSM across the South West region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the South West

ITSM
Daily Rate Trend in the South West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the South West region.

ITSM Daily Rate Trend in the South West

ITSM
Daily Rate Histogram in the South West

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the South West region over the 3 months to 22 August 2014.

ITSM Daily Rate Histogram in the South West

ITSM
Hourly Rate Trend in the South West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the South West region.

ITSM Hourly Rate Trend in the South West

ITSM
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the South West region over the 3 months to 22 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Gloucestershire - 4 - - 1
Wiltshire -10 3 £525 +5.52% 2
Somerset -18 3 £375 - 2
Bristol -21 2 £425 +30.76% 2
Cornwall - 1 £375 -
ITSM
England

ITSM
Top 30 Related IT Skills in the South West

For the 6 months to 22 August 2014, IT contractor jobs across the South West region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 51 (85.00%) Service Management
2 50 (83.33%) ITIL
3 25 (41.67%) ITIL Foundation Certificate
4 22 (36.67%) SLA
5 19 (31.67%) Windows
6 18 (30.00%) Microsoft
6 18 (30.00%) Windows 7
7 17 (28.33%) VMware Infrastructure
7 17 (28.33%) Service Delivery
7 17 (28.33%) VMware
7 17 (28.33%) Microsoft Certification
7 17 (28.33%) MCP
8 15 (25.00%) Front Office
8 15 (25.00%) Back Office
8 15 (25.00%) Statistics
9 14 (23.33%) Risk Analysis
9 14 (23.33%) User Acceptance Testing
9 14 (23.33%) Capacity Planning
9 14 (23.33%) ITIL V3
10 13 (21.67%) Management Information System
10 13 (21.67%) PRINCE2
11 12 (20.00%) Workflow
12 11 (18.33%) Risk Management
12 11 (18.33%) Configuration Management
12 11 (18.33%) Security Cleared
13 10 (16.67%) Process Management
14 9 (15.00%) Finance
14 9 (15.00%) SC Cleared
15 8 (13.33%) ServiceNow
15 8 (13.33%) Change Management

ITSM
Top Related IT Skills in the South West by Category

For the 6 months to 22 August 2014, IT contractor jobs across the South West region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 2 (3.33%) SharePoint
2 1 (1.67%) Blackberry Enterprise Server
2 1 (1.67%) IBM Notes
Applications
1 3 (5.00%) MS Excel
2 1 (1.67%) MS Office
Business Applications
1 4 (6.67%) Remedy ITSM
2 3 (5.00%) assyst
Cloud Services
1 1 (1.67%) SaaS
Communications & Networking
1 2 (3.33%) SAN
2 1 (1.67%) Nortel Meridian
2 1 (1.67%) Internet
2 1 (1.67%) LAN
2 1 (1.67%) WAN
2 1 (1.67%) VPN
2 1 (1.67%) SSL
2 1 (1.67%) LDAP
Database & Business Intelligence
1 1 (1.67%) Relational Database
1 1 (1.67%) SQL Server
Development Applications
1 1 (1.67%) MSI
General
1 15 (25.00%) Front Office
1 15 (25.00%) Back Office
2 9 (15.00%) Finance
3 2 (3.33%) Telecoms
4 1 (1.67%) Automotive
4 1 (1.67%) Legal
Job Titles
1 17 (28.33%) Service Manager
2 12 (20.00%) Support Engineer
3 9 (15.00%) Network Support
4 8 (13.33%) Network Support Engineer
4 8 (13.33%) Network Engineer
5 7 (11.67%) Transition Manager
5 7 (11.67%) Lead Network Engineer
5 7 (11.67%) Service Transition Manager
6 6 (10.00%) Contracts Manager
7 5 (8.33%) Head of Service Management
7 5 (8.33%) Windows Support Engineer
8 4 (6.67%) Developer
8 4 (6.67%) Analyst
8 4 (6.67%) Configuration Manager
9 3 (5.00%) Service Desk Team Leader
9 3 (5.00%) Service Level Manager
9 3 (5.00%) Services Delivery Manager
9 3 (5.00%) Team Leader
9 3 (5.00%) Help Desk Team Lead
9 3 (5.00%) Delivery Manager
Libraries, Frameworks & Software Standards
1 5 (8.33%) Web Services
2 2 (3.33%) XML
3 1 (1.67%) Ajax
3 1 (1.67%) HTML
3 1 (1.67%) CSS
3 1 (1.67%) JDBC
3 1 (1.67%) SOAP
Miscellaneous
1 15 (25.00%) Statistics
2 13 (21.67%) Management Information System
3 7 (11.67%) CMDB
4 1 (1.67%) iPhone
4 1 (1.67%) Video Conferencing
4 1 (1.67%) iPad
4 1 (1.67%) Blackberry
4 1 (1.67%) EPoS
Operating Systems
1 19 (31.67%) Windows
2 18 (30.00%) Windows 7
3 2 (3.33%) Windows Server 2003
3 2 (3.33%) Windows Server 2008
4 1 (1.67%) Windows XP
Processes & Methodologies
1 51 (85.00%) Service Management
2 50 (83.33%) ITIL
3 17 (28.33%) Service Delivery
4 14 (23.33%) Risk Analysis
4 14 (23.33%) User Acceptance Testing
4 14 (23.33%) Capacity Planning
4 14 (23.33%) ITIL V3
5 13 (21.67%) PRINCE2
6 12 (20.00%) Workflow
7 11 (18.33%) Risk Management
7 11 (18.33%) Configuration Management
8 10 (16.67%) Process Management
9 8 (13.33%) Change Management
9 8 (13.33%) Project Management
10 5 (8.33%) Time Management
11 4 (6.67%) Incident Management
12 3 (5.00%) Problem Management
12 3 (5.00%) Continuous Improvement
12 3 (5.00%) Process Improvement
12 3 (5.00%) Asset Management
Programming Languages
1 5 (8.33%) JavaScript
Qualifications
1 25 (41.67%) ITIL Foundation Certificate
2 17 (28.33%) Microsoft Certification
2 17 (28.33%) MCP
3 11 (18.33%) Security Cleared
4 9 (15.00%) SC Cleared
5 7 (11.67%) ISEB
5 7 (11.67%) ISEB Practitioner
5 7 (11.67%) PRINCE2 Practitioner
6 1 (1.67%) NVQ Level 4
6 1 (1.67%) Degree
6 1 (1.67%) Cisco Certification
6 1 (1.67%) ITIL Certification
6 1 (1.67%) CCNP
6 1 (1.67%) CCNA
Quality Assurance & Compliance
1 22 (36.67%) SLA
System Software
1 17 (28.33%) VMware Infrastructure
2 3 (5.00%) Active Directory
3 1 (1.67%) Microsoft App-V
Systems Management
1 1 (1.67%) SCCM
Vendors
1 18 (30.00%) Microsoft
2 17 (28.33%) VMware
3 8 (13.33%) ServiceNow
4 4 (6.67%) Remedy
5 2 (3.33%) BMC
6 1 (1.67%) Altiris
6 1 (1.67%) Oracle
6 1 (1.67%) Lotus
6 1 (1.67%) Citrix
6 1 (1.67%) Nortel
6 1 (1.67%) Cisco