The table below looks at the statistics for ITSM skills in IT contracts advertised for the South West region. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 27 February 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Feb 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 126 86 83
Rank change year-on-year
-40 -3
Contract jobs citing ITSM 18 38 43
As % of all contract IT jobs located in the South West 0.57% 1.35% 1.70%
As % of the Processes & Methodologies category 0.76% 1.82% 2.41%
Number of daily rates quoted 13 22 25
Average daily rate
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£360 £356 £275
Average daily rate % change year-on-year
+1.05% +29.54%
90% offered a daily rate of more than £141 £301 £238
10% offered a daily rate of more than £425 £425 £375
UK excluding London average daily rate £350 £355 £338
% change year-on-year
-1.40% +5.18%
Number of hourly rates quoted 0 6 1
Average hourly rate - £25.00 £26.50
Average hourly rate % change year-on-year
- -5.66%
UK excluding London average hourly rate £16.75 £20.00 £14.08
% change year-on-year
-16.25% +42.02%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South West region.

Processes & Methodologies Category
South West
Contract IT job ads with a match in the
Processes & Methodologies category
2367 2085 1785
As % of all contract IT jobs located in the South West 74.41% 73.99% 70.67%
Number of daily rates quoted 1542 1272 1122
Average daily rate £400 £375 £360
Average daily rate % change year-on-year
+6.66% +4.16%
90% offered a daily rate of more than £288 £250 £255
10% offered a daily rate of more than £550 £500 £520
UK excluding London average daily rate £400 £375 £363
% change year-on-year
+6.66% +3.44%
Number of hourly rates quoted 79 90 78
Average hourly rate £36.45 £22.50 £37.50
Average hourly rate % change year-on-year
+62.00% -40.00%
90% offered a hourly rate of more than £17.00 £12.31 £13.73
10% offered a hourly rate of more than £47.00 £40.00 £47.50
UK excluding London average hourly rate £30.00 £27.50 £31.50
% change year-on-year
+9.09% -12.69%

ITSM
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of IT contractor jobs citing ITSM across the South West region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the South West

ITSM
Daily Rate Trend in the South West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the South West region.

ITSM Daily Rate Trend in the South West

ITSM
Daily Rate Histogram in the South West

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the South West region over the 3 months to 27 February 2015.

ITSM Daily Rate Histogram in the South West

ITSM
Hourly Rate Trend in the South West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the South West region.

ITSM Hourly Rate Trend in the South West

ITSM
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the South West region over the 3 months to 27 February 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire -6 6 £425 +21.42% 4
Somerset -7 4 £358 -10.62%
Bristol -10 4 £239 - 4
Devon - - - -
Gloucestershire - - - -
ITSM
England

ITSM
Top 30 Related IT Skills in the South West

For the 6 months to 27 February 2015, IT contractor jobs across the South West region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 25 (69.44%) Service Management
2 24 (66.67%) ITIL
3 17 (47.22%) Security Cleared
4 16 (44.44%) SC Cleared
5 8 (22.22%) Incident Management
6 7 (19.44%) Project Management
7 6 (16.67%) Windows
8 5 (13.89%) PRINCE2
8 5 (13.89%) SLA
8 5 (13.89%) Microsoft
8 5 (13.89%) ITIL Certification
8 5 (13.89%) TOGAF
8 5 (13.89%) Service Delivery
8 5 (13.89%) Finance
8 5 (13.89%) COBIT
8 5 (13.89%) ITIL V3
9 4 (11.11%) ITIL V2
9 4 (11.11%) ServiceNow
9 4 (11.11%) Problem Management
9 4 (11.11%) Oracle
10 3 (8.33%) SQL
10 3 (8.33%) Remedy
10 3 (8.33%) Telecoms
10 3 (8.33%) Migration
10 3 (8.33%) VMware
10 3 (8.33%) Remedy ITSM
10 3 (8.33%) Information Assurance
10 3 (8.33%) Oracle Database
11 2 (5.56%) VMware Infrastructure
11 2 (5.56%) Data Architecture

ITSM
Top Related IT Skills in the South West by Category

For the 6 months to 27 February 2015, IT contractor jobs across the South West region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 1 (2.78%) IBM Notes
1 1 (2.78%) Lotus Domino
Business Applications
1 3 (8.33%) Remedy ITSM
2 1 (2.78%) Oracle EBS R12
2 1 (2.78%) assyst
Communications & Networking
1 2 (5.56%) Firewall
2 1 (2.78%) LAN
2 1 (2.78%) WAN
2 1 (2.78%) DHCP
2 1 (2.78%) VPN
2 1 (2.78%) DNS
Database & Business Intelligence
1 3 (8.33%) Oracle Database
2 2 (5.56%) Oracle Reports
3 1 (2.78%) DB2
Development Applications
1 1 (2.78%) Toad
General
1 5 (13.89%) Finance
2 3 (8.33%) Telecoms
3 1 (2.78%) Publishing
3 1 (2.78%) Banking
Job Titles
1 10 (27.78%) Service Manager
2 9 (25.00%) Architect
3 4 (11.11%) Incident Manager
4 3 (8.33%) Services Delivery Manager
4 3 (8.33%) IT Services Manager
4 3 (8.33%) Major Incident Manager
4 3 (8.33%) Project Manager
4 3 (8.33%) Delivery Manager
5 2 (5.56%) Service Desk Manager
5 2 (5.56%) DBA
5 2 (5.56%) Technical Architect
5 2 (5.56%) Consultant
5 2 (5.56%) Transition Manager
6 1 (2.78%) Service Management Consultant
6 1 (2.78%) Customer Services Manager
6 1 (2.78%) Designer
6 1 (2.78%) Service Transition Manager
6 1 (2.78%) ServiceNow Consultant
6 1 (2.78%) Service Design Architect
6 1 (2.78%) Systems Administrator
Libraries, Frameworks & Software Standards
1 2 (5.56%) Middleware
2 1 (2.78%) Ajax
2 1 (2.78%) HTML
2 1 (2.78%) CSS
Miscellaneous
1 2 (5.56%) Mainframe
1 2 (5.56%) Management Information System
1 2 (5.56%) Statistics
1 2 (5.56%) IBM Mainframe
2 1 (2.78%) Reference Data
2 1 (2.78%) Data Integration
2 1 (2.78%) Open Source
2 1 (2.78%) Analytical Skills
2 1 (2.78%) Data Protection Act
2 1 (2.78%) PMI
2 1 (2.78%) Blackberry
Operating Systems
1 6 (16.67%) Windows
2 1 (2.78%) Solaris
2 1 (2.78%) Linux
2 1 (2.78%) zOS
2 1 (2.78%) Mac OS
2 1 (2.78%) Apple iOS
2 1 (2.78%) UNIX
Processes & Methodologies
1 25 (69.44%) Service Management
2 24 (66.67%) ITIL
3 8 (22.22%) Incident Management
4 7 (19.44%) Project Management
5 5 (13.89%) PRINCE2
5 5 (13.89%) Service Delivery
5 5 (13.89%) TOGAF
5 5 (13.89%) ITIL V3
6 4 (11.11%) ITIL V2
6 4 (11.11%) Problem Management
7 3 (8.33%) Information Assurance
7 3 (8.33%) Migration
8 2 (5.56%) Stakeholder Management
8 2 (5.56%) Software Engineering
8 2 (5.56%) Systems Analysis
8 2 (5.56%) Agile Software Development
8 2 (5.56%) Change Management
8 2 (5.56%) Data Modelling
8 2 (5.56%) SOA
8 2 (5.56%) Product Management
Programming Languages
1 3 (8.33%) SQL
2 1 (2.78%) Shell Script
2 1 (2.78%) C#
2 1 (2.78%) Delphi
2 1 (2.78%) Java
2 1 (2.78%) JavaScript
2 1 (2.78%) PL/SQL
Qualifications
1 17 (47.22%) Security Cleared
2 16 (44.44%) SC Cleared
3 5 (13.89%) ITIL Certification
4 2 (5.56%) ISEB
4 2 (5.56%) PRINCE2 Practitioner
4 2 (5.56%) DV Cleared
5 1 (2.78%) PMI Certification
Quality Assurance & Compliance
1 5 (13.89%) SLA
1 5 (13.89%) COBIT
2 1 (2.78%) BS15000
System Software
1 2 (5.56%) Active Directory
1 2 (5.56%) VMware Infrastructure
Systems Management
1 2 (5.56%) Tivoli
1 2 (5.56%) Norton AntiVirus
2 1 (2.78%) Oracle Enterprise Manager
Vendors
1 5 (13.89%) Microsoft
2 4 (11.11%) Oracle
2 4 (11.11%) ServiceNow
3 3 (8.33%) Remedy
3 3 (8.33%) VMware
4 2 (5.56%) McAfee
4 2 (5.56%) CommVault
4 2 (5.56%) IBM
4 2 (5.56%) Symantec
4 2 (5.56%) Sun
5 1 (2.78%) Juniper
5 1 (2.78%) BMC
5 1 (2.78%) SAP
5 1 (2.78%) Siebel
5 1 (2.78%) Cisco
5 1 (2.78%) Siemens
5 1 (2.78%) Lotus
5 1 (2.78%) BT
5 1 (2.78%) LANDesk
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