The table below looks at the statistics for ITSM skills in IT contracts advertised for the South West region. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 8 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
8 Feb 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 119 132 96
Rank change year-on-year
+13 -36
Contract jobs citing ITSM 27 18 32
As % of all contract IT jobs located in the South West 0.90% 0.56% 1.28%
As % of the Processes & Methodologies category 1.11% 0.74% 1.73%
Number of daily rates quoted 22 14 23
Average daily rate £294 £409 £375
Average daily rate % change year-on-year
-28.13% +9.00%
90% offered a daily rate of more than £255 £358 £309
10% offered a daily rate of more than £470 £425 £475
UK excluding London average daily rate £350 £375 £352
% change year-on-year
-6.66% +6.53%
Number of hourly rates quoted 3 0 5
Average hourly rate £12.00 - £25.00
90% offered a hourly rate of more than £11.25 - £24.40
10% offered a hourly rate of more than £13.20 - £28.70
UK excluding London average hourly rate £13.00 £15.50 £22.50
% change year-on-year
-16.12% -31.11%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South West region.

Processes & Methodologies Category
South West
Contract IT job ads with a match in the
Processes & Methodologies category
2432 2428 1849
As % of all contract IT jobs located in the South West 80.88% 75.08% 74.17%
Number of daily rates quoted 1711 1607 1163
Average daily rate £380 £410 £375
Average daily rate % change year-on-year
-7.31% +9.33%
90% offered a daily rate of more than £285 £288 £250
10% offered a daily rate of more than £500 £550 £500
UK excluding London average daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 126 107 99
Average hourly rate £42.00 £36.40 £27.00
Average hourly rate % change year-on-year
+15.38% +34.81%
90% offered a hourly rate of more than £20.63 £15.48 £12.50
10% offered a hourly rate of more than £57.00 £46.50 £37.50
UK excluding London average hourly rate £40.00 £27.50 £27.50
% change year-on-year
+45.45% -

ITSM
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of IT contractor jobs citing ITSM across the South West region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the South West

ITSM
Daily Rate Trend in the South West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the South West region.

ITSM Daily Rate Trend in the South West

ITSM
Daily Rate Histogram in the South West

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the South West region over the 3 months to 8 February 2016.

ITSM Daily Rate Histogram in the South West

ITSM
Hourly Rate Trend in the South West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the South West region.

ITSM Hourly Rate Trend in the South West

ITSM
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the South West region over the 3 months to 8 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +8 16 £275 -37.14% 4
Bristol +7 8 £470 +31.01% 3
Devon - 5 £255 -
Gloucestershire +8 2 £125 -70.58% 1
ITSM
England

ITSM
Top 30 Related IT Skills in the South West

For the 6 months to 8 February 2016, IT contractor jobs across the South West region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 32 (71.11%) ITIL
2 22 (48.89%) Service Management
3 14 (31.11%) Microsoft
4 12 (26.67%) Capacity Management
5 11 (24.44%) Data Centre
5 11 (24.44%) Windows
6 10 (22.22%) Security Cleared
7 9 (20.00%) Service Delivery
7 9 (20.00%) Management Information System
7 9 (20.00%) Unix
8 8 (17.78%) SC Cleared
8 8 (17.78%) MS Excel
8 8 (17.78%) BMC
8 8 (17.78%) Hyper-V
9 7 (15.56%) Windows Server
10 6 (13.33%) SCCM
10 6 (13.33%) SLA
10 6 (13.33%) Change Management
10 6 (13.33%) SAN
10 6 (13.33%) Project Management
11 5 (11.11%) Quality Management
11 5 (11.11%) ISO 9001
11 5 (11.11%) MS Office
11 5 (11.11%) User Acceptance Testing
11 5 (11.11%) QA
11 5 (11.11%) Performance Management
11 5 (11.11%) Validation
11 5 (11.11%) Office Automation
11 5 (11.11%) LogRhythm
11 5 (11.11%) ITIL Foundation Certificate

ITSM
Top Related IT Skills in the South West by Category

For the 6 months to 8 February 2016, IT contractor jobs across the South West region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 3 (6.67%) MS Exchange
2 2 (4.44%) SharePoint
3 1 (2.22%) Confluence
3 1 (2.22%) IBM Domino
3 1 (2.22%) IBM Notes
Applications
1 8 (17.78%) MS Excel
2 5 (11.11%) MS Office
3 3 (6.67%) MS Project
4 2 (4.44%) MS Visio
Business Applications
1 1 (2.22%) Remedy ITSM
Cloud Services
1 1 (2.22%) Office 365
Communications & Networking
1 6 (13.33%) SAN
2 4 (8.89%) WAN
3 3 (6.67%) Firewall
3 3 (6.67%) LAN
3 3 (6.67%) VPN
4 2 (4.44%) VoIP
5 1 (2.22%) DHCP
5 1 (2.22%) DNS
5 1 (2.22%) Internet
5 1 (2.22%) IP Telephony
5 1 (2.22%) MPLS
5 1 (2.22%) Network Security
5 1 (2.22%) SNMP
5 1 (2.22%) Wireless
Development Applications
1 1 (2.22%) JIRA
General
1 4 (8.89%) Banking
1 4 (8.89%) Telecoms
2 3 (6.67%) Local Government
3 2 (4.44%) Finance
Job Titles
1 11 (24.44%) Architect
2 9 (20.00%) Capacity and Availability Manager
2 9 (20.00%) Capacity Manager
3 8 (17.78%) Availability Manager
4 6 (13.33%) Consultant
5 5 (11.11%) Server Engineer
6 4 (8.89%) Analyst
6 4 (8.89%) Infrastructure Architect
6 4 (8.89%) Project Manager
6 4 (8.89%) Security Consultant
6 4 (8.89%) Solutions Architect
7 3 (6.67%) Infrastructure Manager
7 3 (6.67%) Infrastructure Solutions Architect
7 3 (6.67%) Service Analyst
7 3 (6.67%) Service Desk Analyst
7 3 (6.67%) Test Manager
8 2 (4.44%) Desktop Support
8 2 (4.44%) Infrastructure Project Manager
8 2 (4.44%) Senior Consultant
8 2 (4.44%) Senior Security Consultant
Miscellaneous
1 11 (24.44%) Data Centre
2 9 (20.00%) Management Information System
3 1 (2.22%) Blackberry
3 1 (2.22%) Computer Science
3 1 (2.22%) iPad
3 1 (2.22%) iPhone
3 1 (2.22%) PMI
Operating Systems
1 11 (24.44%) Windows
2 9 (20.00%) Unix
3 7 (15.56%) Windows Server
4 2 (4.44%) Windows 8
5 1 (2.22%) Apple iOS
5 1 (2.22%) Mac OS
5 1 (2.22%) Windows 7
5 1 (2.22%) Windows Server 2012
5 1 (2.22%) Windows Vista
5 1 (2.22%) Windows XP
Processes & Methodologies
1 32 (71.11%) ITIL
2 22 (48.89%) Service Management
3 12 (26.67%) Capacity Management
4 9 (20.00%) Service Delivery
5 6 (13.33%) Change Management
5 6 (13.33%) Project Management
6 5 (11.11%) ITIL V3
6 5 (11.11%) Mentoring
6 5 (11.11%) Office Automation
6 5 (11.11%) Performance Management
6 5 (11.11%) Quality Management
6 5 (11.11%) SIEM
6 5 (11.11%) User Acceptance Testing
6 5 (11.11%) Validation
7 3 (6.67%) Information Assurance
7 3 (6.67%) Risk Management
8 2 (4.44%) PRINCE2
8 2 (4.44%) Programme Management
8 2 (4.44%) Security Testing
8 2 (4.44%) Service Desk Management
Programming Languages
1 1 (2.22%) C
1 1 (2.22%) SQL
Qualifications
1 10 (22.22%) Security Cleared
2 8 (17.78%) SC Cleared
3 5 (11.11%) ITIL Foundation Certificate
4 3 (6.67%) CISM
5 2 (4.44%) CISSP
5 2 (4.44%) PRINCE2 Practitioner
6 1 (2.22%) APMG
6 1 (2.22%) Degree
6 1 (2.22%) HND
6 1 (2.22%) ITIL Certification
6 1 (2.22%) MCP
6 1 (2.22%) Microsoft Certification
6 1 (2.22%) PMI Certification
Quality Assurance & Compliance
1 6 (13.33%) SLA
2 5 (11.11%) ISO 9001
2 5 (11.11%) QA
3 3 (6.67%) HMG Security Policy Framework
4 1 (2.22%) COBIT
System Software
1 8 (17.78%) Hyper-V
2 4 (8.89%) Active Directory
3 1 (2.22%) BitLocker
3 1 (2.22%) Microsoft App-V
3 1 (2.22%) UAG
3 1 (2.22%) XenApp
3 1 (2.22%) XenDesktop
Systems Management
1 6 (13.33%) SCCM
2 4 (8.89%) SCOM
3 2 (4.44%) logstash
3 2 (4.44%) Microsoft Data Protection Manager
3 2 (4.44%) Nagios
3 2 (4.44%) NetBackup
3 2 (4.44%) ZABBIX
3 2 (4.44%) Zenoss
Vendors
1 14 (31.11%) Microsoft
2 8 (17.78%) BMC
3 5 (11.11%) LogRhythm
3 5 (11.11%) ServiceNow
4 4 (8.89%) Cisco
5 3 (6.67%) NetApp
6 2 (4.44%) CA
6 2 (4.44%) Citrix
6 2 (4.44%) LANDesk
6 2 (4.44%) SolarWinds
6 2 (4.44%) Splunk
7 1 (2.22%) AppSense
7 1 (2.22%) Canon
7 1 (2.22%) HP
7 1 (2.22%) IBM
7 1 (2.22%) Lotus
7 1 (2.22%) Remedy
7 1 (2.22%) Sophos
7 1 (2.22%) VMware
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