The table below looks at the statistics for ITSM skills in IT contracts advertised for the South West region. Included is a guide to the contractor rates offered in IT contracts that have cited ITSM over the 3 months to 22 January 2017 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
22 Jan 2017
Same period 2016 Same period 2015
IT Service Management (ITSM)
England / South West
Rank 113 110 131
Rank change year-on-year
-3 +21
Contract jobs citing ITSM 17 33 14
As % of all contract IT jobs located in the South West 0.67% 1.13% 0.46%
As % of the Processes & Methodologies category 0.84% 1.37% 0.61%
Number of daily rates quoted 7 26 10
Median daily rate £405 £375 £425
Median daily rate % change year-on-year
+8.00% -11.76%
90% offered a daily rate of more than £232 £255 £405
10% offered a daily rate of more than £554 £472 £452
UK excluding London median daily rate £350 £363 £400
% change year-on-year
-3.44% -9.37%
Number of hourly rates quoted 6 2 1
Median hourly rate £12.00 £12.45 £36.40
Median hourly rate % change year-on-year
-3.61% -65.79%
UK excluding London median hourly rate £12.00 £18.53 £15.00
% change year-on-year
-35.22% +23.50%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South West region.

Processes & Methodologies Category
South West
Contract IT job ads with a match in the
Processes & Methodologies category
2029 2403 2312
As % of all contract IT jobs located in the South West 79.98% 82.15% 75.58%
Number of daily rates quoted 1349 1682 1549
Median daily rate £400 £375 £400
Median daily rate % change year-on-year
+6.66% -6.25%
90% offered a daily rate of more than £273 £280 £300
10% offered a daily rate of more than £550 £500 £550
UK excluding London median daily rate £405 £400 £393
% change year-on-year
+1.25% +1.91%
Number of hourly rates quoted 127 119 103
Median hourly rate £37.50 £42.00 £36.40
Median hourly rate % change year-on-year
-10.71% +15.38%
90% offered a hourly rate of more than £14.50 £24.13 £17.50
10% offered a hourly rate of more than £45.00 £55.00 £46.50
UK excluding London median hourly rate £35.00 £40.00 £26.00
% change year-on-year
-12.50% +53.84%

ITSM
Jobs Demand Trend in the South West

The demand trend of contract jobs across the South West region citing ITSM as a proportion of all IT contracts with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in the South West

ITSM
Daily Rate Trend in the South West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the South West region.

ITSM Daily Rate Trend in the South West

ITSM
Daily Rate Histogram in the South West

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the South West region over the 3 months to 22 January 2017.

ITSM Daily Rate Histogram in the South West

ITSM
Hourly Rate Trend in the South West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the South West region.

ITSM Hourly Rate Trend in the South West

ITSM
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the South West region over the 3 months to 22 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol -4 6 £550 +17.02%
Devon +11 5 £185 -27.45%
Gloucestershire +3 2 - - 3
Dorset - 2 £264 - 1
Wiltshire -14 1 £410 +49.09% 1
Cornwall - 1 - - 3
ITSM
England

ITSM
Top 30 Related IT Skills in the South West

For the 6 months to 22 January 2017, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South West region with a requirement for ITSM.

1 18 (66.67%) Windows
2 16 (59.26%) ITIL
3 14 (51.85%) Active Directory
3 14 (51.85%) Windows 7
4 13 (48.15%) Service Management
5 12 (44.44%) Microsoft
5 12 (44.44%) MS Office
6 8 (29.63%) Data Centre
7 7 (25.93%) ITIL V3
7 7 (25.93%) WAN
8 6 (22.22%) SLA
8 6 (22.22%) HP
8 6 (22.22%) SC Cleared
8 6 (22.22%) Security Cleared
9 5 (18.52%) Smartphone
9 5 (18.52%) TCP/IP
9 5 (18.52%) Change Management
10 4 (14.81%) DNS
10 4 (14.81%) Cisco
10 4 (14.81%) DHCP
10 4 (14.81%) MS Excel
10 4 (14.81%) LAN
10 4 (14.81%) Service Delivery
10 4 (14.81%) Office 365
11 3 (11.11%) Information Security
11 3 (11.11%) Wireless
11 3 (11.11%) Android
11 3 (11.11%) Incident Management
11 3 (11.11%) RSA SecurID
11 3 (11.11%) PRINCE2

ITSM
Top Related IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (7.41%) Exchange Server 2010
1 2 (7.41%) Moodle
1 2 (7.41%) MS Exchange
1 2 (7.41%) Skype for Business
2 1 (3.70%) CMS
Applications
1 12 (44.44%) MS Office
2 4 (14.81%) MS Excel
Business Applications
1 2 (7.41%) Remedy ITSM
Cloud Services
1 4 (14.81%) Office 365
Communications & Networking
1 7 (25.93%) WAN
2 5 (18.52%) TCP/IP
3 4 (14.81%) DHCP
3 4 (14.81%) DNS
3 4 (14.81%) LAN
4 3 (11.11%) VPN
4 3 (11.11%) Wireless
5 2 (7.41%) IPv4
5 2 (7.41%) ISDN
5 2 (7.41%) MPLS
5 2 (7.41%) Skype
5 2 (7.41%) Structured Cabling
5 2 (7.41%) Unified Communications
5 2 (7.41%) VoIP
5 2 (7.41%) Wi-Fi
6 1 (3.70%) Firewall
6 1 (3.70%) Internet
Database & Business Intelligence
1 1 (3.70%) Relational Database
General
1 2 (7.41%) Finance
1 2 (7.41%) Telecoms
2 1 (3.70%) Legal
2 1 (3.70%) Military
2 1 (3.70%) Pharmaceutical
Job Titles
1 12 (44.44%) Analyst
2 11 (40.74%) Service Analyst
2 11 (40.74%) Service Desk Analyst
3 4 (14.81%) Help Desk Support
3 4 (14.81%) IT Support
3 4 (14.81%) Service Desk Support
4 3 (11.11%) 1st/2nd Line Help Desk Support
4 3 (11.11%) 1st/2nd Line Support
4 3 (11.11%) 1st/2nd Line Support Engineer
4 3 (11.11%) 2nd Line Engineer
4 3 (11.11%) 2nd Line Support
4 3 (11.11%) 2nd Line Support Engineer
4 3 (11.11%) Help Desk Engineer
4 3 (11.11%) Help Desk Support Engineer
4 3 (11.11%) IT Engineer
4 3 (11.11%) IT Support Engineer
4 3 (11.11%) Service Desk Engineer
4 3 (11.11%) Support Engineer
5 2 (7.41%) IT Trainer
5 2 (7.41%) Trainer
Libraries, Frameworks & Software Standards
1 1 (3.70%) CSS
1 1 (3.70%) HTML
1 1 (3.70%) XHTML
1 1 (3.70%) XML
Miscellaneous
1 8 (29.63%) Data Centre
2 5 (18.52%) Smartphone
3 3 (11.11%) RSA SecurID
4 2 (7.41%) Client/Server
4 2 (7.41%) Management Information System
4 2 (7.41%) Replication
5 1 (3.70%) CMDB
Operating Systems
1 18 (66.67%) Windows
2 14 (51.85%) Windows 7
3 3 (11.11%) Android
4 2 (7.41%) VMS
4 2 (7.41%) Windows Server
4 2 (7.41%) Windows Server 2008
4 2 (7.41%) Windows Vista
5 1 (3.70%) Linux
5 1 (3.70%) Unix
5 1 (3.70%) Windows XP
Processes & Methodologies
1 16 (59.26%) ITIL
2 13 (48.15%) Service Management
3 7 (25.93%) ITIL V3
4 5 (18.52%) Change Management
5 4 (14.81%) Service Delivery
6 3 (11.11%) Incident Management
6 3 (11.11%) Information Security
6 3 (11.11%) PRINCE2
6 3 (11.11%) Project Management
7 2 (7.41%) Data Protection
7 2 (7.41%) Disaster Recovery
7 2 (7.41%) Information Governance
7 2 (7.41%) Network Architecture
7 2 (7.41%) Network Management
7 2 (7.41%) Stakeholder Management
8 1 (3.70%) Agile Software Development
8 1 (3.70%) Asset Management
8 1 (3.70%) Programme Management
8 1 (3.70%) Quality Management
8 1 (3.70%) Workflow
Programming Languages
1 2 (7.41%) SQL
2 1 (3.70%) Java
2 1 (3.70%) JavaScript
Qualifications
1 6 (22.22%) SC Cleared
1 6 (22.22%) Security Cleared
2 2 (7.41%) CCDA
2 2 (7.41%) CCNA
2 2 (7.41%) Cisco Certification
2 2 (7.41%) CNA
2 2 (7.41%) CNE
2 2 (7.41%) ITIL Foundation Certificate
2 2 (7.41%) MCSA
2 2 (7.41%) MCSE
2 2 (7.41%) Microsoft Certification
2 2 (7.41%) Novell Certification
3 1 (3.70%) CISSP
3 1 (3.70%) CREST Certified
3 1 (3.70%) DV Cleared
3 1 (3.70%) GCIA
3 1 (3.70%) GCIH
3 1 (3.70%) PRINCE2 Practitioner
3 1 (3.70%) SANS
Quality Assurance & Compliance
1 6 (22.22%) SLA
2 1 (3.70%) COBIT
2 1 (3.70%) ISO/IEC 27001
System Software
1 14 (51.85%) Active Directory
2 2 (7.41%) Hyper-V
2 2 (7.41%) VMware Infrastructure
3 1 (3.70%) Firmware
3 1 (3.70%) Snort
Systems Management
1 1 (3.70%) Computer Incident Response Team
1 1 (3.70%) RSA enVision
Vendors
1 12 (44.44%) Microsoft
2 6 (22.22%) HP
3 4 (14.81%) Cisco
4 3 (11.11%) Apple
4 3 (11.11%) BMC
4 3 (11.11%) Dell
4 3 (11.11%) Toshiba
5 2 (7.41%) IBM
5 2 (7.41%) Novell
5 2 (7.41%) Remedy
5 2 (7.41%) ServiceNow
5 2 (7.41%) VMware
6 1 (3.70%) ArcSight
6 1 (3.70%) CA
6 1 (3.70%) HEAT Software
6 1 (3.70%) LogRhythm
6 1 (3.70%) Splunk