The first table below looks at the demand for the Support Analyst role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Analyst in their job title over the 3 months to 19 June 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the England region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Jun 2013
Same period 2012 Same period 2011
Support Analyst
Rank 91 72 71
Rank change year-on-year
-19 -1
Contract jobs requiring a Support Analyst 909 1245 1454
As % of all contract IT jobs located in England 2.101% 2.351% 2.539%
As % of the Job Titles category 2.272% 2.541% 2.743%
Number of daily rates quoted 429 606 721
Average daily rate £300 £288 £310
Average daily rate % change year-on-year
+4.34% -7.25%
90% offered a daily rate of more than £138 £145 £110
10% offered a daily rate of more than £500 £475 £500
UK excluding London average daily rate £225 £223 £223
% change year-on-year
+1.12% -0.22%
Number of hourly rates quoted 175 233 253
Average hourly rate £15.50 £16.75 £16.20
Average hourly rate % change year-on-year
-7.46% +3.39%
90% offered a hourly rate of more than £11.00 £11.11 £11.00
10% offered a hourly rate of more than £22.50 £25.00 £26.50
UK excluding London average hourly rate £14.00 £15.50 £15.29
% change year-on-year
-9.67% +1.37%
All Job Titles
England
Contract IT job ads with a match in the
Job Titles category
40014 49001 53004
As % of all contract IT jobs located in England 92.47% 92.53% 92.57%
Number of daily rates quoted 23687 27821 29587
Average daily rate £400 £400 £425
Average daily rate % change year-on-year
- -5.88%
90% offered a daily rate of more than £240 £240 £250
10% offered a daily rate of more than £575 £575 £600
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 1959 2399 2806
Average hourly rate £19.00 £18.68 £20.00
Average hourly rate % change year-on-year
+1.74% -6.62%
90% offered a hourly rate of more than £11.50 £11.25 £11.00
10% offered a hourly rate of more than £42.20 £40.00 £41.50
UK excluding London average hourly rate £17.50 £18.00 £19.94
% change year-on-year
-2.77% -9.72%
Support Analyst
UK

Support Analyst
Jobs Demand Trend

This chart provides a 3-month moving total of IT contractor jobs citing Support Analyst across the England region as a proportion of the total demand within the Job Titles category.

England Support Analyst Jobs Demand Trend

Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Analyst across the England region.

England Support Analyst Daily Rate Trend

Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Analyst across the England region over the 3 months to 19 June 2013.

England Support Analyst Daily Rate Histogram

Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst across the England region.

England Support Analyst Hourly Rate Trend

Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Support Analyst across the England region over the 3 months to 19 June 2013.

England Support Analyst Hourly Rate Histogram

Support Analyst
Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Support Analyst within the England region over the 3 months to 19 June 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
London -21 491 £370 +7.24% 104
South East -1 178 £210 +5.00% 83
West Midlands +11 55 £245 -2.00% 16
East of England -8 49 £213 +46.55% 17
North West +27 44 £133 -39.77% 28
Yorkshire -19 38 £178 -4.05% 18
South West +10 32 £260 +2.97% 14
East Midlands -10 16 £205 -4.65% 12
Midlands +5 3 £450 - 1
North East +4 3 - - 6
Support Analyst
UK

Support Analyst
Top 30 Related IT Skills

For the 6 months to 19 June 2013, IT contractor jobs across the England region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title.

1 873 (48.88%) Windows
2 467 (26.15%) Microsoft
3 451 (25.25%) SQL
4 442 (24.75%) Active Directory
5 396 (22.17%) MS Office
6 368 (20.60%) Finance
7 352 (19.71%) ITIL
8 316 (17.69%) Windows XP
9 292 (16.35%) Windows 7
10 261 (14.61%) SQL Server
11 259 (14.50%) UNIX
12 252 (14.11%) MS Excel
13 234 (13.10%) Citrix
14 213 (11.93%) Banking
15 205 (11.48%) Windows Server 2008
16 199 (11.14%) Oracle
17 183 (10.25%) Windows Server 2003
18 170 (9.518%) TCP/IP
19 163 (9.127%) MS Exchange
20 145 (8.119%) .NET
21 134 (7.503%) VMware
22 125 (6.999%) SLA
23 121 (6.775%) Front Office
24 120 (6.719%) Blackberry
24 120 (6.719%) Linux
25 119 (6.663%) Java
26 110 (6.159%) Microsoft Certification
27 108 (6.047%) SharePoint
28 104 (5.823%) C#
29 102 (5.711%) Investment Banking

Support Analyst
Top Related IT Skills by Category

For the 6 months to 19 June 2013, IT contractor jobs across the England region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Development
1 145 (8.119%) .NET
2 59 (3.303%) XML
3 40 (2.240%) HTML
3 40 (2.240%) FIX Protocol
4 38 (2.128%) ASP.NET
5 35 (1.960%) Middleware
6 23 (1.288%) WebSphere
7 21 (1.176%) Rendezvous
7 21 (1.176%) .NET Framework
8 18 (1.008%) CSS
8 18 (1.008%) ASP
9 12 (0.672%) Web Services
9 12 (0.672%) COM
10 9 (0.504%) JSP
11 8 (0.448%) J2EE
12 7 (0.392%) WebSphere MQ
13 5 (0.280%) Struts
13 5 (0.280%) EDI
14 4 (0.224%) WinForms
14 4 (0.224%) JMX
Application Platforms
1 163 (9.127%) MS Exchange
2 108 (6.047%) SharePoint
3 90 (5.039%) IIS
4 78 (4.367%) IBM Notes
5 52 (2.912%) Exchange Server 2010
6 48 (2.688%) Blackberry Enterprise Server
7 47 (2.632%) Exchange Server 2007
8 44 (2.464%) Exchange Server 2003
9 23 (1.288%) SharePoint 2010
10 22 (1.232%) Tomcat
11 20 (1.120%) MQSeries
12 16 (0.896%) BizTalk Server
13 15 (0.840%) WorkSite
13 15 (0.840%) LiveLink
14 11 (0.616%) Lync
14 11 (0.616%) Apache
15 10 (0.560%) Lotus Domino
16 8 (0.448%) WebLogic
16 8 (0.448%) Oracle Coherence
17 7 (0.392%) WebSphere Application Server
Applications
1 396 (22.17%) MS Office
2 252 (14.11%) MS Excel
3 38 (2.128%) MS PowerPoint
4 35 (1.960%) MS Visio
5 30 (1.680%) MS Project
6 13 (0.728%) Office 365
7 10 (0.560%) Spreadsheet
8 4 (0.224%) Google Apps
9 3 (0.168%) Acrobat
10 2 (0.112%) Photoshop
10 2 (0.112%) Open Workbench
11 1 (0.056%) SPSS
Business Applications
1 28 (1.568%) ION MarketView
2 25 (1.400%) Oracle EBS
3 17 (0.952%) Oracle EBS R12
4 13 (0.728%) 3000 Xtra
5 11 (0.616%) Capstone
6 10 (0.560%) Oracle Applications
6 10 (0.560%) RMDS
7 9 (0.504%) Cognos Planning
7 9 (0.504%) CODA-Financials
8 8 (0.448%) LatentZero
8 8 (0.448%) Oracle Financials
8 8 (0.448%) Dynamics AX
8 8 (0.448%) Oracle iProcurement
9 7 (0.392%) Remedy ITSM
9 7 (0.392%) SAP FI
9 7 (0.392%) SAP MM
9 7 (0.392%) Global One
9 7 (0.392%) Tesseract
9 7 (0.392%) Minerva
10 6 (0.336%) Sentinel
Communications & Networking
1 170 (9.518%) TCP/IP
2 94 (5.263%) DNS
3 89 (4.983%) LAN
4 79 (4.423%) DHCP
5 74 (4.143%) VPN
6 63 (3.527%) Firewall
7 61 (3.415%) WAN
8 47 (2.632%) Internet
9 46 (2.576%) SAN
10 38 (2.128%) HTTP
11 27 (1.512%) FTP
12 24 (1.344%) Wireless
13 23 (1.288%) VoIP
14 21 (1.176%) Broadband
15 19 (1.064%) 3G
16 17 (0.952%) WLAN
17 15 (0.840%) VLAN
18 14 (0.784%) IP Telephony
18 14 (0.784%) MPLS
18 14 (0.784%) ADSL
Database & Business Intelligence
1 261 (14.61%) SQL Server
2 46 (2.576%) SQL Server 2008
3 34 (1.904%) SQL Server 2005
4 32 (1.792%) Crystal Reports
5 29 (1.624%) SQL Server Reporting Services
6 26 (1.456%) SQL Server Integration Services
7 22 (1.232%) MS Access
8 14 (0.784%) Oracle 8/8i
8 14 (0.784%) SQLPlus
9 11 (0.616%) QlikView
9 11 (0.616%) Oracle Reports
9 11 (0.616%) Data Warehouse
10 9 (0.504%) SQL Server Analysis Services
10 9 (0.504%) Ingres
11 8 (0.448%) MySQL
11 8 (0.448%) Oracle 10g
11 8 (0.448%) RDBMS
12 6 (0.336%) DB2
12 6 (0.336%) SAP BW
12 6 (0.336%) Oracle 11g
Development Applications
1 18 (1.008%) Team Foundation Server
2 12 (0.672%) TeamCity
3 11 (0.616%) Visual Studio
4 8 (0.448%) VSS/SourceSafe
4 8 (0.448%) JIRA
4 8 (0.448%) CruiseControl
5 7 (0.392%) MSI
5 7 (0.392%) InstallShield
6 6 (0.336%) Talend Open Studio
7 5 (0.280%) Subversion
7 5 (0.280%) ClearQuest
8 4 (0.224%) NUnit
8 4 (0.224%) Oracle Forms
8 4 (0.224%) MSTest
8 4 (0.224%) FinalBuilder
8 4 (0.224%) Jenkins
9 3 (0.168%) WinDbg
9 3 (0.168%) ChangeMan
10 2 (0.112%) JDeveloper
11 1 (0.056%) MorphX
General
1 368 (20.60%) Finance
2 213 (11.93%) Banking
3 121 (6.775%) Front Office
4 102 (5.711%) Investment Banking
5 65 (3.639%) Back Office
5 65 (3.639%) Telecoms
6 54 (3.024%) Law
7 52 (2.912%) Retail
8 48 (2.688%) Legal
9 38 (2.128%) Financial Institution
10 18 (1.008%) Manufacturing
11 14 (0.784%) Publishing
12 12 (0.672%) Advertising
13 10 (0.560%) General Ledger
14 9 (0.504%) Billing
14 9 (0.504%) French Language
15 8 (0.448%) Marketing
16 7 (0.392%) Corporate Banking
16 7 (0.392%) Pharmaceutical
17 4 (0.224%) German Language
Miscellaneous
1 120 (6.719%) Blackberry
2 86 (4.815%) Foreign Exchange (FX)
3 79 (4.423%) Fixed Income
4 53 (2.968%) Derivative
5 46 (2.576%) Equities
6 34 (1.904%) Management Information System
7 21 (1.176%) Thin Client
7 21 (1.176%) Fat Client
7 21 (1.176%) SWIFT
8 19 (1.064%) Mainframe
9 18 (1.008%) EPoS
9 18 (1.008%) NHS
9 18 (1.008%) Mathematics
10 17 (0.952%) iPhone
11 16 (0.896%) Credit Risk
11 16 (0.896%) iPad
12 15 (0.840%) Video Conferencing
13 14 (0.784%) PDA
14 12 (0.672%) Enterprise Software
15 11 (0.616%) Hedge funds
Operating Systems
1 873 (48.88%) Windows
2 316 (17.69%) Windows XP
3 292 (16.35%) Windows 7
4 259 (14.50%) UNIX
5 205 (11.48%) Windows Server 2008
6 183 (10.25%) Windows Server 2003
7 120 (6.719%) Linux
8 63 (3.527%) Windows Vista
9 45 (2.520%) Windows 2000
10 36 (2.016%) Solaris
11 27 (1.512%) Mac OS X
12 17 (0.952%) Windows NT
13 12 (0.672%) Red Hat Enterprise Linux
14 10 (0.560%) Windows 2000 Server
15 9 (0.504%) Apple iOS
16 8 (0.448%) Windows Server 2012
17 7 (0.392%) Windows 8
17 7 (0.392%) zOS
18 5 (0.280%) Android
18 5 (0.280%) Windows Mobile
Processes & Methodologies
1 352 (19.71%) ITIL
2 93 (5.207%) Incident Management
3 73 (4.087%) Migration
4 72 (4.031%) Service Management
4 72 (4.031%) Change Management
5 68 (3.807%) Project Management
5 68 (3.807%) Problem Management
6 66 (3.695%) Service Delivery
6 66 (3.695%) Root Cause Analysis
7 65 (3.639%) Electronic Trading
8 53 (2.968%) CRM
8 53 (2.968%) User Acceptance Testing
9 50 (2.800%) Release Management
10 45 (2.520%) Asset Management
11 39 (2.184%) Document Management
12 38 (2.128%) ERP
13 37 (2.072%) Business Intelligence
14 35 (1.960%) PRINCE2
14 35 (1.960%) Capacity Management
15 34 (1.904%) Investment Management
Programming Languages
1 451 (25.25%) SQL
2 119 (6.663%) Java
3 104 (5.823%) C#
4 69 (3.863%) VBA
5 65 (3.639%) VB
6 59 (3.303%) Perl
7 54 (3.024%) VBScript
8 44 (2.464%) C++
9 37 (2.072%) PowerShell
10 35 (1.960%) JavaScript
11 25 (1.400%) Python
11 25 (1.400%) T-SQL
12 22 (1.232%) PL/SQL
13 20 (1.120%) Shell Script
13 20 (1.120%) VB.NET
14 18 (1.008%) VB6
15 12 (0.672%) C
16 9 (0.504%) PHP
17 8 (0.448%) Ruby
17 8 (0.448%) Bash shell
Qualifications
1 110 (6.159%) Microsoft Certification
2 85 (4.759%) Security Cleared
3 65 (3.639%) MCSE
4 62 (3.471%) Degree
5 60 (3.359%) MCP
6 59 (3.303%) SC Cleared
7 47 (2.632%) ITIL Certification
8 34 (1.904%) Cisco Certification
9 30 (1.680%) CCNA
10 24 (1.344%) MCDST
11 23 (1.288%) DV Cleared
12 17 (0.952%) MCITP
13 12 (0.672%) MCSA
13 12 (0.672%) CCNP
14 11 (0.616%) MOS
15 9 (0.504%) A+ Certification
16 7 (0.392%) VMware Certified Professional (VCP)
16 7 (0.392%) ISEB
17 5 (0.280%) MCTS
17 5 (0.280%) CCA
Quality Assurance & Compliance
1 125 (6.999%) SLA
2 13 (0.728%) QA
3 10 (0.560%) Sarbanes-Oxley
3 10 (0.560%) ISO/IEC 27001
4 7 (0.392%) BS25999
4 7 (0.392%) ISO 9000
5 2 (0.112%) TickIT
5 2 (0.112%) ISO 9001
5 2 (0.112%) PCI DSS
6 1 (0.056%) GxP
System Software
1 442 (24.75%) Active Directory
2 69 (3.863%) VMware Infrastructure
3 59 (3.303%) XenApp
4 34 (1.904%) Hyper-V
4 34 (1.904%) XenDesktop
5 28 (1.568%) vSphere
6 15 (0.840%) Microsoft App-V
7 14 (0.784%) VMware ESX
8 13 (0.728%) Terminal Services
9 10 (0.560%) VMware ESXi
10 9 (0.504%) XenServer
11 7 (0.392%) Citrix Presentation Server
12 6 (0.336%) Terminal Server
13 4 (0.224%) Xen
13 4 (0.224%) UAG
13 4 (0.224%) Forefront TMG
14 3 (0.168%) DFS Replication
14 3 (0.168%) Microsoft Virtual Server
15 2 (0.112%) ISA Server
15 2 (0.112%) Veritas Volume Manager
Systems Management
1 46 (2.576%) SCCM
2 26 (1.456%) Backup Exec
3 21 (1.176%) Norton AntiVirus
4 20 (1.120%) Control-M
5 16 (0.896%) OpenView
6 14 (0.784%) Tivoli
6 14 (0.784%) SCOM
7 12 (0.672%) ServiceCenter
8 7 (0.392%) EMC NetWorker
9 6 (0.336%) NetBackup
9 6 (0.336%) Systems Management Server (SMS)
9 6 (0.336%) WSUS
10 5 (0.280%) McAfee ePO
10 5 (0.280%) Oracle Enterprise Manager
10 5 (0.280%) DameWare
11 4 (0.224%) OVSD
11 4 (0.224%) BMC PATROL
11 4 (0.224%) MOM
11 4 (0.224%) Symantec Enterprise Vault
12 3 (0.168%) HP Quality Center
Vendors
1 467 (26.15%) Microsoft
2 234 (13.10%) Citrix
3 199 (11.14%) Oracle
4 134 (7.503%) VMware
5 84 (4.703%) Lotus
6 83 (4.647%) Cisco
7 79 (4.423%) HP
8 57 (3.191%) SAP
9 53 (2.968%) Bloomberg
10 49 (2.744%) Sybase
11 47 (2.632%) Reuters
12 45 (2.520%) Remedy
13 41 (2.296%) Dell
14 37 (2.072%) Business Objects
15 36 (2.016%) IBM
15 36 (2.016%) Symantec
16 33 (1.848%) ION Trading
16 33 (1.848%) TIBCO
17 29 (1.624%) Apple
18 18 (1.008%) Red Hat
Southampton, South East
My client is a leading Public Sector organisation with offices in several locations. Due to a shortfall in resource, a number of application support analysts are required to...
Hays Specialist Recruitment Ltd
Rate: £15.00 - £20.00 per hour
Posted: 29 May 2013
Hampshire
Skills required:- - Good technical skills in a multi application/platform environment , particularly related to support of application software - production support delivery experience - Previous SQL administration skills (or Oracle) -...
Sanderson
Rate: Market Rate
Posted: 18 June 2013
Smethwick, West Midlands
This role combines Desktop Support and Operational responsibilities.To be eligible for this role you MUST have previously worked on a 24/7 shift pattern and an exposure...
Rate: £11.00 - £13.50 per hour
Posted: 19 June 2013
Coventry, West Midlands (County)
1st Line Helpdesk/Support Analyst/Office 2010/Active Directory. IT Helpdesk - Service Desk - Customer Service - Microsoft - Windows XP/7 - MS Office Roc Searches client based in Coventry require...
Roc Search
Posted: 18 June 2013
Exeter, Devon
SQL, SAN, VMware, Exchange, Server, Windows, Active Directory, Office, Support, Project, Contract, Exeter, Roc Search is currently recruiting for a contractor on an initial 3-6 month contract...
Roc Search
Posted: 14 June 2013
Gloucester, Gloucestershire
Pertemps IT
Rate: £100-150 Per Day
Posted: 14 June 2013
Hampshire, South East
Computer Futures
Posted: 19 June 2013
Aylesbury, Thames Valley
Rate: £21 - £22000 per annum + pro rata
Posted: 5 June 2013
Nottingham, Nottinghamshire
Connections Recruitment Ltd.
Rate: £19000 - £22000 per annum + Benefits
Posted: 18 June 2013
London
Ashdown IT
Rate: £20 - £22 per hour
Posted: 13 June 2013
City, London
E-synergy Solutions
Rate: £200 - £250 per day
Posted: 18 June 2013
Yorkshire and the Humber
Amoria Bond
Posted: 24 May 2013
South West London
E-Resourcing
Rate: £200 per annum
Posted: 11 June 2013
Coventry, West Midlands (County)
DGH Recruitment Ltd
Rate: £28000 - £34000 per annum + PRO RATA
Posted: 17 June 2013
City of London
Sand Resources
Rate: £80 - £100 per day
Posted: 10 June 2013
City of London
Huxley Associates
Rate: £1 per annum + Excellent Bonus and Benefits
Posted: 29 May 2013
Chessington, Surrey
Coal IT Services
Rate: From £100 to £120 per day
Posted: 14 June 2013
City of London
Hays Specialist Recruitment
Rate: £300.00 - £350.00 per day
Posted: 14 June 2013
London
Marcus Donald People
Rate: £16 to £18 per hour
Posted: 17 June 2013
London
Information Technology Services
Rate: £20k - 25k per year + Excellent Benefits
Posted: 16 June 2013
Milton Keynes, Buckinghamshire
Extra Technology 'Human Capital Solutions' Ltd
Rate: From £13 to £13 per hour Then £23,000 when permanent
Posted: 14 June 2013
London
iKas International
Rate: £400 - £450 per day
Posted: 14 June 2013
Milton Keynes, Buckinghamshire
Rullion IT Plus
Posted: 14 June 2013
Cambridge, Cambridgeshire
TEKsystems
Posted: 14 June 2013
Southampton, South East
Deerfoot IT Resources Ltd
Rate: £13 - £14.50 per hour
Posted: 17 June 2013