The table below looks at the statistics for the Support Analyst role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Analyst in their job title over the 3 months to 28 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Aug 2014
Same period 2013 Same period 2012
Support Analyst
Rank 95 93 86
Rank change year-on-year
-2 -7
Contract jobs requiring a Support Analyst 1026 998 1173
As % of all contract IT jobs located in England 2.04% 2.07% 2.21%
As % of the Job Titles category 2.21% 2.24% 2.38%
Number of daily rates quoted 553 486 540
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£250 £275 £250
Average daily rate % change year-on-year
-9.09% +10.00%
90% offered a daily rate of more than £125 £130 £125
10% offered a daily rate of more than £450 £475 £474
UK excluding London average daily rate £200 £230 £213
% change year-on-year
-13.04% +8.23%
Number of hourly rates quoted 186 186 237
Average hourly rate £15.50 £16.00 £16.00
Average hourly rate % change year-on-year
-3.12% -
90% offered a hourly rate of more than £10.50 £10.50 £11.11
10% offered a hourly rate of more than £27.25 £23.75 £25.00
UK excluding London average hourly rate £14.75 £14.50 £14.75
% change year-on-year
+1.72% -1.69%
Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
46480 44650 49322
As % of all contract IT jobs located in England 92.32% 92.83% 92.91%
Number of daily rates quoted 28690 27138 28354
Average daily rate £400 £400 £390
Average daily rate % change year-on-year
- +2.56%
90% offered a daily rate of more than £225 £238 £235
10% offered a daily rate of more than £550 £575 £575
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 1836 1959 2460
Average hourly rate £16.84 £17.50 £19.50
Average hourly rate % change year-on-year
-3.77% -10.25%
90% offered a hourly rate of more than £10.53 £11.00 £11.50
10% offered a hourly rate of more than £38.50 £40.00 £41.01
UK excluding London average hourly rate £16.50 £17.00 £18.00
% change year-on-year
-2.94% -5.55%

Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in England

Support Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Analyst across the England region.

Support Analyst Daily Rate Trend in England

Support Analyst
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Analyst across the England region over the 3 months to 28 August 2014.

Support Analyst Daily Rate Histogram in England

Support Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst across the England region.

Support Analyst Hourly Rate Trend in England

Support Analyst
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Support Analyst across the England region over the 3 months to 28 August 2014.

Support Analyst Hourly Rate Histogram in England

Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Support Analyst within the England region over the 3 months to 28 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +20 503 £320 +3.22% 171
South East -6 174 £225 -10.00% 63
East of England -1 84 £175 -23.91% 33
West Midlands +11 72 £225 -10.00% 14
East Midlands +17 57 £210 +8.38% 13
Yorkshire -9 43 £225 +32.35% 36
North West -32 37 £213 +12.58% 24
South West -34 35 £269 +10.92% 23
North East -8 19 £258 +51.65% 4
Midlands +4 2 £140 - 1
Support Analyst
UK

Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 28 August 2014, IT contractor jobs across the England region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title.

1 987 (49.90%) Windows
2 585 (29.58%) Active Directory
3 547 (27.65%) Microsoft
4 465 (23.51%) ITIL
5 456 (23.05%) MS Office
6 444 (22.45%) Windows 7
7 429 (21.69%) SQL
8 408 (20.63%) Finance
9 322 (16.28%) MS Excel
10 305 (15.42%) UNIX
11 296 (14.96%) Windows XP
12 259 (13.09%) Citrix
13 245 (12.39%) MS Exchange
14 237 (11.98%) Oracle
15 214 (10.82%) Windows Server 2008
16 202 (10.21%) SQL Server
17 181 (9.15%) Banking
18 169 (8.54%) VMware
19 167 (8.44%) Linux
20 165 (8.34%) Windows Server 2003
21 161 (8.14%) SLA
22 141 (7.13%) Blackberry
23 139 (7.03%) Java
24 113 (5.71%) Front Office
25 110 (5.56%) Microsoft Certification
26 109 (5.51%) Cisco
26 109 (5.51%) SharePoint
27 99 (5.01%) Security Cleared
28 95 (4.80%) Exchange Server 2010
29 93 (4.70%) Incident Management

Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 28 August 2014, IT contractor jobs across the England region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 245 (12.39%) MS Exchange
2 109 (5.51%) SharePoint
3 95 (4.80%) Exchange Server 2010
4 61 (3.08%) IBM Notes
5 58 (2.93%) Blackberry Enterprise Server
6 55 (2.78%) Exchange Server 2003
7 53 (2.68%) Exchange Server 2007
8 44 (2.22%) IIS
9 40 (2.02%) WebLogic
10 27 (1.37%) WebSphere
11 25 (1.26%) SharePoint 2010
12 23 (1.16%) Tomcat
13 22 (1.11%) Apache
14 19 (0.96%) WorkSite
15 18 (0.91%) Lync
16 16 (0.81%) Documentum
17 15 (0.76%) MQSeries
18 13 (0.66%) Lotus Domino
19 10 (0.51%) WebSphere Application Server
19 10 (0.51%) BizTalk Server
Applications
1 456 (23.05%) MS Office
2 322 (16.28%) MS Excel
3 49 (2.48%) MS PowerPoint
4 34 (1.72%) MS Project
5 18 (0.91%) MS Visio
6 13 (0.66%) InfoPath
7 6 (0.30%) Spreadsheet
8 2 (0.10%) Vectorworks
8 2 (0.10%) PowerPivot
8 2 (0.10%) CINEMA 4D
8 2 (0.10%) InDesign
9 1 (0.051%) Pro/ENGINEER
9 1 (0.051%) Photoshop
9 1 (0.051%) AutoCAD
9 1 (0.051%) Adobe Captivate
Business Applications
1 18 (0.91%) Oracle EBS
2 15 (0.76%) Oracle EBS R12
3 14 (0.71%) Dynamics CRM
3 14 (0.71%) Oracle General Ledger
3 14 (0.71%) Oracle Financials
4 13 (0.66%) Agresso
4 13 (0.66%) Oracle Applications
4 13 (0.66%) Oracle Payables
5 12 (0.61%) Markit EDM
5 12 (0.61%) Remedy ITSM
6 11 (0.56%) Oracle Receivables
7 10 (0.51%) Remedy AR System
7 10 (0.51%) Oracle 11i
8 8 (0.40%) ION MarketView
8 8 (0.40%) Oracle iProcurement
8 8 (0.40%) Oracle Assets
9 7 (0.35%) Dynamics NAV
9 7 (0.35%) SAP PS
10 6 (0.30%) Endur
10 6 (0.30%) RMDS
Cloud Services
1 26 (1.31%) Office 365
2 7 (0.35%) Google Apps
3 6 (0.30%) SaaS
4 2 (0.10%) Microsoft Azure
5 1 (0.051%) Amazon AWS
5 1 (0.051%) Cloud Computing
Communications & Networking
1 90 (4.55%) LAN
2 89 (4.50%) TCP/IP
3 84 (4.25%) WAN
4 72 (3.64%) DNS
5 65 (3.29%) SAN
6 64 (3.24%) Firewall
7 59 (2.98%) Wireless
8 58 (2.93%) DHCP
9 52 (2.63%) Internet
10 51 (2.58%) VPN
11 37 (1.87%) VoIP
12 33 (1.67%) FTP
13 24 (1.21%) IP Telephony
14 18 (0.91%) HTTP
15 16 (0.81%) Intranet
16 13 (0.66%) SSL
17 12 (0.61%) Ethernet
17 12 (0.61%) NAS
18 10 (0.51%) LDAP
19 9 (0.46%) Wi-Fi
Database & Business Intelligence
1 202 (10.21%) SQL Server
2 64 (3.24%) Oracle Database
3 47 (2.38%) SQL Server 2008
4 33 (1.67%) Data Warehouse
5 30 (1.52%) SQL Server 2005
6 28 (1.42%) Relational Database
7 25 (1.26%) SQL Server Reporting Services
8 20 (1.01%) Oracle Reports
9 18 (0.91%) Crystal Reports
9 18 (0.91%) SQL Server Integration Services
9 18 (0.91%) QlikView
10 17 (0.86%) MySQL
11 16 (0.81%) DB2
12 13 (0.66%) Oracle Database 11g
13 11 (0.56%) SQL Server 2000
14 10 (0.51%) SQL Server Analysis Services
14 10 (0.51%) Oracle Database 10g
14 10 (0.51%) SQL Server 2012
15 9 (0.46%) Oracle BI Publisher
16 8 (0.40%) PowerCenter
Development Applications
1 15 (0.76%) Oracle Forms
1 15 (0.76%) JIRA
2 11 (0.56%) Subversion
2 11 (0.56%) Visual Studio
3 9 (0.46%) Team Foundation Server
4 7 (0.35%) Toad
5 5 (0.25%) MSI
5 5 (0.25%) VSS/SourceSafe
5 5 (0.25%) Eclipse
5 5 (0.25%) TeamCity
6 4 (0.20%) PVCS
7 3 (0.15%) ClearCase
7 3 (0.15%) Serena SBM
7 3 (0.15%) SoapUI
8 2 (0.10%) Appcelerator Titanium
8 2 (0.10%) Jenkins
8 2 (0.10%) Git (software)
8 2 (0.10%) Atlassian Bamboo
8 2 (0.10%) Oracle APEX
8 2 (0.10%) InstallShield
General
1 408 (20.63%) Finance
2 181 (9.15%) Banking
3 113 (5.71%) Front Office
4 65 (3.29%) Investment Banking
5 64 (3.24%) Legal
6 58 (2.93%) Law
7 55 (2.78%) Retail
8 40 (2.02%) Telecoms
8 40 (2.02%) Back Office
9 32 (1.62%) Manufacturing
10 26 (1.31%) Pharmaceutical
11 23 (1.16%) Financial Institution
12 18 (0.91%) Advertising
12 18 (0.91%) Publishing
13 16 (0.81%) Marketing
14 11 (0.56%) General Ledger
15 9 (0.46%) German Language
16 7 (0.35%) Billing
17 6 (0.30%) Mandarin Language
18 5 (0.25%) French Language
Libraries, Frameworks & Software Standards
1 82 (4.15%) .NET
2 49 (2.48%) XML
3 35 (1.77%) HTML
4 28 (1.42%) ASP.NET
5 26 (1.31%) FIX Protocol
6 23 (1.16%) J2EE
7 21 (1.06%) Web Services
8 19 (0.96%) Middleware
9 12 (0.61%) WebSphere MQ
10 11 (0.56%) Spring
11 10 (0.51%) .NET Framework
11 10 (0.51%) Rendezvous
12 9 (0.46%) COM+
12 9 (0.46%) Application Packaging
13 8 (0.40%) QuickFIX
13 8 (0.40%) XSLT
13 8 (0.40%) Hibernate
14 6 (0.30%) CSS
15 5 (0.25%) Classic ASP
15 5 (0.25%) SOAP
Miscellaneous
1 141 (7.13%) Blackberry
2 57 (2.88%) Derivative
3 50 (2.53%) Management Information System
4 49 (2.48%) Fixed Income
5 37 (1.87%) Foreign Exchange (FX)
5 37 (1.87%) iPhone
6 35 (1.77%) NHS
7 34 (1.72%) Equities
8 31 (1.57%) iPad
9 23 (1.16%) Statistics
10 21 (1.06%) Handset
11 19 (0.96%) Computer Science
12 17 (0.86%) Client/Server
13 16 (0.81%) Thin Client
13 16 (0.81%) AS400
13 16 (0.81%) Fat Client
13 16 (0.81%) Video Conferencing
14 13 (0.66%) Credit Risk
14 13 (0.66%) EPoS
15 11 (0.56%) Smartphone
Operating Systems
1 987 (49.90%) Windows
2 444 (22.45%) Windows 7
3 305 (15.42%) UNIX
4 296 (14.96%) Windows XP
5 214 (10.82%) Windows Server 2008
6 167 (8.44%) Linux
7 165 (8.34%) Windows Server 2003
8 58 (2.93%) Windows 8
9 44 (2.22%) Windows Vista
10 40 (2.02%) Windows Server 2012
10 40 (2.02%) Mac OS X
11 33 (1.67%) Solaris
12 31 (1.57%) Red Hat Enterprise Linux
13 27 (1.37%) Android
14 24 (1.21%) Apple iOS
15 21 (1.06%) Windows 2000
16 18 (0.91%) HPUX
17 14 (0.71%) Windows 2000 Server
18 13 (0.66%) AIX
19 12 (0.61%) CentOS
Processes & Methodologies
1 465 (23.51%) ITIL
2 93 (4.70%) Incident Management
3 89 (4.50%) Service Management
4 68 (3.44%) Project Management
5 64 (3.24%) Change Management
6 59 (2.98%) Problem Management
7 58 (2.93%) Service Delivery
8 56 (2.83%) Asset Management
9 50 (2.53%) Migration
9 50 (2.53%) CRM
10 47 (2.38%) Change Control
11 46 (2.33%) ITSM
12 44 (2.22%) Business Intelligence
13 39 (1.97%) Workflow
13 39 (1.97%) User Acceptance Testing
14 38 (1.92%) Root Cause Analysis
15 37 (1.87%) ERP
16 34 (1.72%) Electronic Trading
17 33 (1.67%) E-Commerce
18 30 (1.52%) Disaster Recovery
Programming Languages
1 429 (21.69%) SQL
2 139 (7.03%) Java
3 66 (3.34%) C#
4 59 (2.98%) Perl
5 51 (2.58%) PL/SQL
6 49 (2.48%) PowerShell
7 45 (2.28%) Python
8 43 (2.17%) Shell Script
9 35 (1.77%) VBA
10 33 (1.67%) C++
11 30 (1.52%) VB
12 28 (1.42%) Bash Shell
13 27 (1.37%) JavaScript
14 23 (1.16%) T-SQL
15 17 (0.86%) VBScript
16 13 (0.66%) C
17 12 (0.61%) VB.NET
18 10 (0.51%) Korn
19 7 (0.35%) VB6
19 7 (0.35%) COBOL
Qualifications
1 110 (5.56%) Microsoft Certification
2 99 (5.01%) Security Cleared
3 86 (4.35%) Degree
3 86 (4.35%) SC Cleared
4 71 (3.59%) MCP
5 50 (2.53%) MCSE
6 46 (2.33%) ITIL Certification
7 25 (1.26%) Cisco Certification
8 24 (1.21%) MCITP
9 21 (1.06%) MCSA
10 19 (0.96%) DV Cleared
11 16 (0.81%) CCNA
12 15 (0.76%) MOS
13 13 (0.66%) A+ Certification
14 12 (0.61%) MCTS
15 11 (0.56%) MCDST
15 11 (0.56%) ITIL Foundation Certificate
16 8 (0.40%) VMware Certified Professional (VCP)
17 6 (0.30%) PRINCE2 Certification
17 6 (0.30%) CCNP
Quality Assurance & Compliance
1 161 (8.14%) SLA
2 18 (0.91%) Sarbanes-Oxley
3 16 (0.81%) QA
4 7 (0.35%) COBIT
5 2 (0.10%) ISO/IEC 27001
6 1 (0.051%) ISO 9001
6 1 (0.051%) ISO/IEC 20000
6 1 (0.051%) PCI DSS
6 1 (0.051%) Solvency II
6 1 (0.051%) Data Quality
6 1 (0.051%) FATCA
6 1 (0.051%) Dodd-Frank
System Software
1 585 (29.58%) Active Directory
2 91 (4.60%) VMware Infrastructure
3 53 (2.68%) XenApp
4 35 (1.77%) Hyper-V
5 21 (1.06%) Terminal Services
6 18 (0.91%) XenDesktop
7 16 (0.81%) vSphere
8 15 (0.76%) VMware ESX
9 11 (0.56%) VMware ESXi
10 10 (0.51%) XenServer
11 8 (0.40%) VMware Server
11 8 (0.40%) Microsoft App-V
12 4 (0.20%) RACF
12 4 (0.20%) Tivoli Workload Scheduler
13 3 (0.15%) NFS
13 3 (0.15%) Xen
13 3 (0.15%) Citrix Presentation Server
13 3 (0.15%) DFS Replication
14 2 (0.10%) Veritas Cluster Server
14 2 (0.10%) NLBS
Systems Management
1 79 (3.99%) SCCM
2 35 (1.77%) ITRS Geneos
3 32 (1.62%) Backup Exec
4 19 (0.96%) Control-M
5 18 (0.91%) Tivoli
6 15 (0.76%) Norton AntiVirus
6 15 (0.76%) WSUS
7 10 (0.51%) Nagios
8 7 (0.35%) Tivoli Storage Manager
8 7 (0.35%) Systems Management Server (SMS)
8 7 (0.35%) SCOM
9 6 (0.30%) Oracle Enterprise Manager
9 6 (0.30%) OpenView
10 5 (0.25%) Tivoli Monitoring
10 5 (0.25%) OVSD
11 4 (0.20%) CA SiteMinder
11 4 (0.20%) ARCserve
11 4 (0.20%) HP Quality Center
11 4 (0.20%) Symantec Endpoint Protection
12 3 (0.15%) Puppet
Vendors
1 547 (27.65%) Microsoft
2 259 (13.09%) Citrix
3 237 (11.98%) Oracle
4 169 (8.54%) VMware
5 109 (5.51%) Cisco
6 93 (4.70%) HP
7 74 (3.74%) Apple
8 64 (3.24%) Lotus
9 61 (3.08%) Remedy
10 47 (2.38%) Red Hat
11 46 (2.33%) SAP
12 45 (2.28%) Sybase
13 44 (2.22%) Symantec
14 31 (1.57%) Cognos
15 30 (1.52%) EMC
15 30 (1.52%) Bloomberg
16 29 (1.47%) Dell
17 27 (1.37%) Reuters
17 27 (1.37%) IBM
18 26 (1.31%) Sun
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Rate: From £12 to £15 per hour
Posted: 3 hours ago
London
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Rate: £20k - 24k per year + Excellent Benefits
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Rate: From £250 to £280 per day
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Posted: Yesterday
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Rate: £220 - £250 per day
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Rate: Competitive Salary
Posted: Yesterday
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Rate: 6 months initial term - potential for permanent opportunity.
Posted: Yesterday
City, London
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Rate: £450 - £500 per day
Posted: Yesterday
Milton Keynes, Buckinghamshire
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Rate: £180 per day
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Surrey
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Rate: £20000 - £25000 per annum
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Newcastle Upon Tyne, Tyne and Wear
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Rate: From £8 to £10 per hour
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Birmingham, West Midlands (County)
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Rate: £90 - £110 per day
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