Support Analyst Contracts in England

Support Analyst
UK > England

The median Support Analyst daily rate in England is £234 according to job vacancies posted during the 6 months to 27 April 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 288 272 264
Rank change year-on-year -16 -8 +93
Contract jobs requiring a Support Analyst 272 508 746
As % of all contract jobs advertised in England 0.74% 1.01% 1.05%
As % of the Job Titles category 0.79% 1.06% 1.10%
Number of daily rates quoted 200 380 518
10th Percentile £162 £145 £126
25th Percentile £189 £188 £163
Median daily rate (50th Percentile) £234 £275 £250
Median % change year-on-year -15.00% +10.00% +13.64%
75th Percentile £400 £578 £438
90th Percentile £526 £700 £575
UK median daily rate £225 £261 £250
% change year-on-year -13.88% +4.50% +18.34%
Number of hourly rates quoted 25 42 75
10th Percentile £12.64 £14.69 £12.38
25th Percentile £20.50 £20.11 £15.00
Median hourly rate £21.50 £23.15 £17.50
Median % change year-on-year -7.13% +32.29% +14.75%
75th Percentile £23.75 £27.25 £22.13
90th Percentile - £33.85 £28.75
UK median hourly rate £21.00 £23.15 £17.50
% change year-on-year -9.29% +32.29% +16.67%

All Contract IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 34,271 47,824 67,952
% of contract IT jobs with a recognized job title 92.72% 94.61% 95.54%
Number of daily rates quoted 22,751 33,955 48,268
10th Percentile £275 £312 £313
25th Percentile £412 £425 £425
Median daily rate (50th Percentile) £525 £550 £525
Median % change year-on-year -4.55% +4.76% +10.53%
75th Percentile £640 £663 £638
90th Percentile £750 £763 £738
UK median daily rate £525 £540 £525
% change year-on-year -2.78% +2.86% +10.53%
Number of hourly rates quoted 2,410 1,422 1,902
10th Percentile £12.92 £14.30 £12.50
25th Percentile £16.30 £20.00 £15.25
Median hourly rate £35.65 £45.00 £22.50
Median % change year-on-year -20.78% +100.00% +0.22%
75th Percentile £60.00 £65.71 £48.70
90th Percentile £72.54 £77.00 £62.24
UK median hourly rate £35.83 £45.00 £23.00
% change year-on-year -20.38% +95.65% -

Support Analyst
Job Vacancy Trend in England

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Support Analyst in England

Support Analyst
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Support Analyst in England.

Daily rate trend for Support Analyst in England

Support Analyst
Daily Rate Histogram in England

Daily rate distribution for jobs citing Support Analyst in England over the 6 months to 27 April 2024.

Daily rate histogram for Support Analyst in England

Support Analyst
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Support Analyst in England.

Hourly rate trend for Support Analyst in England

Support Analyst
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Support Analyst in England over the 6 months to 27 April 2024.

Hourly rate histogram for Support Analyst in England

Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the England region over the 6 months to 27 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London -5 144 £325 -38.10% 70
Midlands +23 30 £198 +21.54% 22
North of England -8 30 £190 -19.58% 27
West Midlands +37 28 £198 +10.49% 6
South West +24 25 £225 +47.54% 24
South East -38 24 £170 -28.42% 27
East of England +14 19 £325 +54.76% 19
Yorkshire +6 13 £190 -5.00% 9
North West -8 13 £230 -8.00% 16
North East +17 4 £190 -20.00% 4
East Midlands +11 2 £210 +79.87% 16
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 27 April 2024, Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Support Analyst in the job title.

1 113 (41.54%) Windows
2 99 (36.40%) Social Skills
3 92 (33.82%) Microsoft
4 68 (25.00%) Microsoft 365
5 65 (23.90%) Active Directory
6 61 (22.43%) ITIL
7 58 (21.32%) Customer Service
8 56 (20.59%) Microsoft Office
9 50 (18.38%) Finance
10 47 (17.28%) Windows 10
11 38 (13.97%) Problem-Solving
12 34 (12.50%) Azure
13 32 (11.76%) Service Management
14 29 (10.66%) SQL
15 27 (9.93%) Security Cleared
15 27 (9.93%) ServiceNow
16 24 (8.82%) SC Cleared
17 23 (8.46%) Analytical Skills
18 21 (7.72%) Asset Management
18 21 (7.72%) Linux
19 20 (7.35%) Microsoft Intune
20 19 (6.99%) Python
20 19 (6.99%) Incident Management
21 18 (6.62%) Banking
21 18 (6.62%) Apple iOS
22 17 (6.25%) Windows Server
22 17 (6.25%) Android
22 17 (6.25%) Citrix
22 17 (6.25%) Risk Management
23 16 (5.88%) Apple

Support Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (5.15%) CMS
2 12 (4.41%) Microsoft Exchange
3 8 (2.94%) SharePoint
4 5 (1.84%) Skype for Business
5 2 (0.74%) Apache
5 2 (0.74%) Appian
5 2 (0.74%) Confluence
Applications
1 56 (20.59%) Microsoft Office
2 14 (5.15%) MS Visio
3 13 (4.78%) Microsoft Excel
4 4 (1.47%) Microsoft PowerPoint
4 4 (1.47%) Spreadsheet
5 1 (0.37%) AutoCAD
Business Applications
1 5 (1.84%) Endur
1 5 (1.84%) Odoo
2 3 (1.10%) Oracle EBS
2 3 (1.10%) Oracle EBS R12
2 3 (1.10%) SAP S/4HANA
3 2 (0.74%) FLEXCUBE
3 2 (0.74%) Markit EDM
3 2 (0.74%) Oracle Assets
3 2 (0.74%) Oracle Cash Management
3 2 (0.74%) Oracle General Ledger
3 2 (0.74%) Oracle Internet Expenses
3 2 (0.74%) Oracle iProcurement
3 2 (0.74%) Oracle Payables
3 2 (0.74%) Oracle Procure-to-Pay
3 2 (0.74%) Oracle Receivables
3 2 (0.74%) thinkFolio
4 1 (0.37%) Dynamics NAV
4 1 (0.37%) IBM Planning Analytics
4 1 (0.37%) JDE EnterpriseOne
4 1 (0.37%) Maximo
Cloud Services
1 68 (25.00%) Microsoft 365
2 34 (12.50%) Azure
3 8 (2.94%) Google Workspace
4 6 (2.21%) Entra ID
5 3 (1.10%) OCI
5 3 (1.10%) OneDrive
6 2 (0.74%) Asana
6 2 (0.74%) Cloud Computing
6 2 (0.74%) Dynamics 365
6 2 (0.74%) Slack
7 1 (0.37%) AWS
7 1 (0.37%) SaaS
7 1 (0.37%) Veeva
7 1 (0.37%) WhatsApp
7 1 (0.37%) Yammer
Communications & Networking
1 10 (3.68%) Wireless
2 9 (3.31%) VPN
3 8 (2.94%) Firewall
4 7 (2.57%) DNS
4 7 (2.57%) LAN
4 7 (2.57%) WAN
5 6 (2.21%) DHCP
5 6 (2.21%) Internet
6 5 (1.84%) Skype
7 4 (1.47%) TCP/IP
8 2 (0.74%) Intranet
8 2 (0.74%) Remote Desktop
8 2 (0.74%) VLAN
8 2 (0.74%) VoIP
8 2 (0.74%) Wi-Fi
9 1 (0.37%) HTTP
9 1 (0.37%) IP Telephony
Database & Business Intelligence
1 10 (3.68%) Relational Database
2 8 (2.94%) SQL Server
3 3 (1.10%) Oracle Reports
4 2 (0.74%) GIS
4 2 (0.74%) NonStop SQL
5 1 (0.37%) Data Vault
5 1 (0.37%) Data Warehouse
5 1 (0.37%) Geospatial Data
5 1 (0.37%) RDBMS
5 1 (0.37%) SAP BW
Development Applications
1 5 (1.84%) JIRA
2 2 (0.74%) Git
2 2 (0.74%) Toad
General
1 99 (36.40%) Social Skills
2 50 (18.38%) Finance
3 23 (8.46%) Analytical Skills
4 18 (6.62%) Banking
5 15 (5.51%) Back Office
5 15 (5.51%) Front Office
6 8 (2.94%) Local Government
6 8 (2.94%) Public Sector
7 7 (2.57%) Billing
7 7 (2.57%) Investment Banking
8 6 (2.21%) Law
8 6 (2.21%) Organisational Skills
9 5 (1.84%) Inclusion and Diversity
10 4 (1.47%) Pharmaceutical
10 4 (1.47%) Presentation Skills
10 4 (1.47%) Telecoms
11 3 (1.10%) Influencing Skills
12 2 (0.74%) Legal
13 1 (0.37%) Advertising
13 1 (0.37%) Financial Institution
Libraries, Frameworks & Software Standards
1 5 (1.84%) FIX Protocol
2 2 (0.74%) Middleware
2 2 (0.74%) XML
3 1 (0.37%) CSS
3 1 (0.37%) HTML
3 1 (0.37%) JSON
3 1 (0.37%) RESTful
3 1 (0.37%) SAML
Miscellaneous
1 11 (4.04%) iPhone
2 9 (3.31%) Driving Licence
3 6 (2.21%) Derivative
3 6 (2.21%) iPad
3 6 (2.21%) Video Conferencing
4 5 (1.84%) CMDB
4 5 (1.84%) OTC Derivatives
5 4 (1.47%) Analytical Mindset
5 4 (1.47%) AS400
5 4 (1.47%) EPoS
5 4 (1.47%) Equities
5 4 (1.47%) Self-Motivation
5 4 (1.47%) SWIFT Messaging Network
6 3 (1.10%) Greenfield Project
6 3 (1.10%) Management Information System
6 3 (1.10%) Onboarding
7 2 (0.74%) Clustering
7 2 (0.74%) PDA
7 2 (0.74%) SCADA
8 1 (0.37%) Data Protection Act
Operating Systems
1 113 (41.54%) Windows
2 47 (17.28%) Windows 10
3 21 (7.72%) Linux
4 18 (6.62%) Apple iOS
5 17 (6.25%) Android
5 17 (6.25%) Windows Server
6 13 (4.78%) Mac OS
7 8 (2.94%) Windows Server 2012
8 6 (2.21%) Unix
8 6 (2.21%) Windows Server 2016
9 3 (1.10%) Windows Server 2019
10 2 (0.74%) Windows Server 2008
11 1 (0.37%) Red Hat Enterprise Linux
11 1 (0.37%) Windows 7
11 1 (0.37%) Windows Phone
Processes & Methodologies
1 61 (22.43%) ITIL
2 58 (21.32%) Customer Service
3 38 (13.97%) Problem-Solving
4 32 (11.76%) Service Management
5 21 (7.72%) Asset Management
6 19 (6.99%) Incident Management
7 17 (6.25%) Risk Management
8 16 (5.88%) Problem Management
9 15 (5.51%) Project Management
10 14 (5.15%) ITSM
11 12 (4.41%) Continuous Improvement
11 12 (4.41%) Data Management
12 11 (4.04%) ERP
12 11 (4.04%) Proactive Monitoring
12 11 (4.04%) Release Management
12 11 (4.04%) Service Delivery
13 10 (3.68%) Agile
14 9 (3.31%) Root Cause Analysis
14 9 (3.31%) User Acceptance Testing
14 9 (3.31%) Waterfall
Programming Languages
1 29 (10.66%) SQL
2 19 (6.99%) Python
3 15 (5.51%) PowerShell
4 7 (2.57%) Shell Script
5 4 (1.47%) C#
6 2 (0.74%) Bash
6 2 (0.74%) Java
6 2 (0.74%) Perl
7 1 (0.37%) JavaScript
7 1 (0.37%) T-SQL
7 1 (0.37%) VBA
Qualifications
1 27 (9.93%) Security Cleared
2 24 (8.82%) SC Cleared
3 7 (2.57%) DV Cleared
4 6 (2.21%) Cisco Certification
5 5 (1.84%) A+ Certification
5 5 (1.84%) Degree
5 5 (1.84%) MCP
6 4 (1.47%) BPSS Clearance
6 4 (1.47%) Microsoft Certification
7 2 (0.74%) (ISC)2 CCSP
7 2 (0.74%) CCENT
7 2 (0.74%) CISSP
7 2 (0.74%) CRISC
7 2 (0.74%) DBS Check
8 1 (0.37%) ACCA
8 1 (0.37%) CIMA
8 1 (0.37%) ECDL
8 1 (0.37%) ITIL Certification
8 1 (0.37%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 12 (4.41%) SLA
2 6 (2.21%) ISO/IEC 27001
3 5 (1.84%) PMO
4 3 (1.10%) Disclosure Scotland
5 1 (0.37%) Data Quality
5 1 (0.37%) ISO 15022
5 1 (0.37%) MiFID
System Software
1 65 (23.90%) Active Directory
2 6 (2.21%) Firmware
2 6 (2.21%) Hyper-V
3 5 (1.84%) VMware Infrastructure
4 2 (0.74%) Terminal Services
4 2 (0.74%) Virtual Machines
5 1 (0.37%) Virtual Servers
5 1 (0.37%) VMware Server
Systems Management
1 20 (7.35%) Microsoft Intune
2 15 (5.51%) SCCM
3 9 (3.31%) Grafana
3 9 (3.31%) ITRS Geneos
4 7 (2.57%) Jamf Pro
5 5 (1.84%) WSUS
6 3 (1.10%) Control-M
7 2 (0.74%) Ansible
7 2 (0.74%) Microsoft Clustering
7 2 (0.74%) Single Sign-On
8 1 (0.37%) Systems Management Server (SMS)
8 1 (0.37%) Thomson Reuters DACS
Vendors
1 92 (33.82%) Microsoft
2 27 (9.93%) ServiceNow
3 17 (6.25%) Citrix
4 16 (5.88%) Apple
5 13 (4.78%) Oracle
6 11 (4.04%) SAP
7 10 (3.68%) IBM
8 9 (3.31%) Dynatrace
9 8 (2.94%) Bloomberg
9 8 (2.94%) Google
10 7 (2.57%) Refinitiv
11 6 (2.21%) Cisco
11 6 (2.21%) VMware
12 5 (1.84%) OpenLink
13 4 (1.47%) Okta
13 4 (1.47%) Salesforce
13 4 (1.47%) Veeam
14 2 (0.74%) Palo Alto
14 2 (0.74%) Splunk
14 2 (0.74%) Zscaler