The first table below looks at the demand for the Support Analyst role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Analyst in their job title over the 3 months to 16 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the England region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
16 Apr 2014
Same period 2013 Same period 2012
Support Analyst
Rank 108 88 81
Rank change year-on-year
-20 -7
Contract jobs requiring a Support Analyst 954 932 1185
As % of all contract IT jobs located in England 1.82% 2.12% 2.13%
As % of the Job Titles category 1.97% 2.29% 2.30%
Number of daily rates quoted 463 458 599
Average daily rate £250 £300 £300
Average daily rate % change year-on-year
-16.66% -
90% offered a daily rate of more than £120 £138 £138
10% offered a daily rate of more than £450 £500 £525
UK excluding London average daily rate £223 £248 £236
% change year-on-year
-10.10% +4.76%
Number of hourly rates quoted 173 166 197
Average hourly rate £16.00 £14.50 £16.00
Average hourly rate % change year-on-year
+10.34% -9.37%
90% offered a hourly rate of more than £11.50 £11.00 £11.25
10% offered a hourly rate of more than £22.44 £21.50 £25.00
UK excluding London average hourly rate £15.00 £14.50 £15.50
% change year-on-year
+3.44% -6.45%
Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
48348 40743 51574
As % of all contract IT jobs located in England 92.32% 92.77% 92.68%
Number of daily rates quoted 29873 23952 29018
Average daily rate £400 £400 £400
90% offered a daily rate of more than £230 £240 £240
10% offered a daily rate of more than £550 £575 £578
UK excluding London average daily rate £350 £345 £350
% change year-on-year
+1.44% -1.42%
Number of hourly rates quoted 1966 2112 2464
Average hourly rate £17.50 £18.13 £19.52
Average hourly rate % change year-on-year
-3.44% -7.14%
90% offered a hourly rate of more than £11.00 £11.00 £11.50
10% offered a hourly rate of more than £42.50 £40.00 £40.00
UK excluding London average hourly rate £17.00 £17.50 £19.00
% change year-on-year
-2.85% -7.89%
Support Analyst
UK

Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in England

Support Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Analyst across the England region.

Support Analyst Daily Rate Trend in England

Support Analyst
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Analyst across the England region over the 3 months to 16 April 2014.

Support Analyst Daily Rate Histogram in England

Support Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst across the England region.

Support Analyst Hourly Rate Trend in England

Support Analyst
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Support Analyst across the England region over the 3 months to 16 April 2014.

Support Analyst Hourly Rate Histogram in England

Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Support Analyst within the England region over the 3 months to 16 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
London -18 482 £300 -7.69% 145
South East -10 184 £238 -3.06% 66
East of England -15 77 £235 -6.00% 32
North West +8 66 £138 -3.50% 34
South West -7 50 £245 -20.96% 16
Yorkshire -36 38 £225 +68.22% 30
West Midlands -22 24 £195 +11.42% 15
East Midlands -10 21 £105 -50.58% 14
North East -14 14 £216 - 4
Midlands - - - -
Support Analyst
UK

Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 16 April 2014, IT contractor jobs across the England region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title.

1 842 (49.21%) Windows
2 507 (29.63%) Microsoft
3 455 (26.59%) Active Directory
4 434 (25.37%) MS Office
5 409 (23.90%) Windows 7
6 394 (23.03%) Finance
7 385 (22.50%) ITIL
8 340 (19.87%) SQL
9 299 (17.48%) MS Excel
10 261 (15.25%) Windows XP
11 243 (14.20%) Citrix
12 178 (10.40%) Oracle
13 174 (10.17%) UNIX
14 170 (9.94%) Blackberry
15 169 (9.88%) Banking
16 167 (9.76%) Windows Server 2008
17 165 (9.64%) SQL Server
18 164 (9.59%) MS Exchange
19 124 (7.25%) SLA
20 122 (7.13%) VMware
21 118 (6.90%) Windows Server 2003
22 105 (6.14%) SharePoint
23 100 (5.84%) Java
24 98 (5.73%) Linux
25 96 (5.61%) TCP/IP
26 92 (5.38%) Microsoft Certification
27 90 (5.26%) Front Office
27 90 (5.26%) Incident Management
28 87 (5.08%) Security Cleared
29 84 (4.91%) Degree

Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 16 April 2014, IT contractor jobs across the England region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 164 (9.59%) MS Exchange
2 105 (6.14%) SharePoint
3 70 (4.09%) IBM Notes
4 54 (3.16%) Blackberry Enterprise Server
5 53 (3.10%) Exchange Server 2010
6 36 (2.10%) Exchange Server 2003
7 28 (1.64%) Exchange Server 2007
8 26 (1.52%) IIS
9 21 (1.23%) SharePoint 2010
10 20 (1.17%) CMS
11 16 (0.94%) Lync
12 15 (0.88%) WebSphere
13 12 (0.70%) WebLogic
13 12 (0.70%) Apache
14 11 (0.64%) Oracle Workflow
15 9 (0.53%) WorkSite
16 8 (0.47%) Tomcat
16 8 (0.47%) BizTalk Server
16 8 (0.47%) ColdFusion
17 7 (0.41%) Lotus Domino
Applications
1 434 (25.37%) MS Office
2 299 (17.48%) MS Excel
3 49 (2.86%) MS PowerPoint
4 37 (2.16%) MS Project
5 22 (1.29%) MS Visio
6 12 (0.70%) Photoshop
7 8 (0.47%) Spreadsheet
7 8 (0.47%) InfoPath
8 3 (0.18%) InDesign
9 2 (0.12%) Vectorworks
9 2 (0.12%) CINEMA 4D
9 2 (0.12%) Acrobat
9 2 (0.12%) Pro/ENGINEER
9 2 (0.12%) Adobe Illustrator
10 1 (0.058%) CATIA
10 1 (0.058%) AutoCAD
10 1 (0.058%) Final Cut Pro
Business Applications
1 20 (1.17%) Dynamics CRM
1 20 (1.17%) Oracle EBS
2 17 (0.99%) Oracle Financials
2 17 (0.99%) Oracle EBS R12
3 15 (0.88%) Agresso
4 14 (0.82%) Oracle E-Business Tax
4 14 (0.82%) Dynamics NAV
5 11 (0.64%) Oracle General Ledger
6 10 (0.58%) Endur
6 10 (0.58%) Minerva
7 9 (0.53%) Oracle Payables
8 8 (0.47%) Aligne
8 8 (0.47%) SAP Oil and Gas
8 8 (0.47%) RMDS
8 8 (0.47%) Maximo
9 7 (0.41%) Capstone
9 7 (0.41%) Remedy ITSM
9 7 (0.41%) ION MarketView
10 6 (0.35%) Academy Housing
10 6 (0.35%) ZaiNet
Cloud Services
1 17 (0.99%) Office 365
2 9 (0.53%) Google Apps
3 7 (0.41%) SaaS
4 3 (0.18%) Cloud Computing
5 2 (0.12%) Amazon AWS
Communications & Networking
1 96 (5.61%) TCP/IP
2 81 (4.73%) VPN
3 69 (4.03%) LAN
4 58 (3.39%) DNS
5 56 (3.27%) WAN
6 55 (3.21%) Firewall
7 52 (3.04%) Internet
8 34 (1.99%) Wireless
9 33 (1.93%) DHCP
9 33 (1.93%) SAN
10 27 (1.58%) FTP
11 26 (1.52%) VoIP
12 16 (0.94%) SSL
13 15 (0.88%) VLAN
14 14 (0.82%) IP Telephony
15 13 (0.76%) HTTP
16 11 (0.64%) Intranet
16 11 (0.64%) Ethernet
17 10 (0.58%) Wi-Fi
18 9 (0.53%) SMTP
Database & Business Intelligence
1 165 (9.64%) SQL Server
2 37 (2.16%) SQL Server Reporting Services
3 32 (1.87%) Oracle Database
4 31 (1.81%) SQL Server Integration Services
5 24 (1.40%) Relational Database
6 23 (1.34%) SQL Server 2008
7 22 (1.29%) Crystal Reports
8 20 (1.17%) Data Warehouse
9 17 (0.99%) MS Access
10 16 (0.94%) SQL Server 2005
11 15 (0.88%) SQL Server Analysis Services
12 12 (0.70%) Oracle Reports
13 11 (0.64%) Oracle Database 10g
13 11 (0.64%) Oracle Database 11g
14 10 (0.58%) OLAP
15 9 (0.53%) SAP BW
15 9 (0.53%) MySQL
16 8 (0.47%) RDBMS
17 7 (0.41%) Data Mining
18 6 (0.35%) SAP BI
Development Applications
1 13 (0.76%) Oracle Forms
2 12 (0.70%) Toad
3 9 (0.53%) Eclipse
4 8 (0.47%) Jenkins
4 8 (0.47%) Hudson
4 8 (0.47%) Visual Studio
4 8 (0.47%) Subversion
5 7 (0.41%) MSI
5 7 (0.41%) JIRA
5 7 (0.41%) Git (software)
6 4 (0.23%) VSS/SourceSafe
7 3 (0.18%) Maven
8 2 (0.12%) Team Foundation Server
8 2 (0.12%) Oracle APEX
8 2 (0.12%) Ant
8 2 (0.12%) InstallShield
9 1 (0.058%) Introscope
9 1 (0.058%) Serena SBM
9 1 (0.058%) ClearCase
9 1 (0.058%) WebLOAD
General
1 394 (23.03%) Finance
2 169 (9.88%) Banking
3 90 (5.26%) Front Office
4 60 (3.51%) Law
5 52 (3.04%) Investment Banking
6 51 (2.98%) Retail
6 51 (2.98%) Legal
7 41 (2.40%) Telecoms
8 37 (2.16%) Back Office
9 27 (1.58%) Financial Institution
10 21 (1.23%) Manufacturing
11 16 (0.94%) Pharmaceutical
12 12 (0.70%) Marketing
13 11 (0.64%) Advertising
14 10 (0.58%) Local Government
14 10 (0.58%) General Ledger
14 10 (0.58%) Publishing
15 7 (0.41%) German Language
16 5 (0.29%) French Language
17 4 (0.23%) Electronics
Libraries, Frameworks & Software Standards
1 67 (3.92%) .NET
2 50 (2.92%) HTML
3 48 (2.81%) XML
4 24 (1.40%) CSS
5 23 (1.34%) ASP.NET
5 23 (1.34%) Web Services
6 18 (1.05%) J2EE
7 16 (0.94%) Middleware
8 10 (0.58%) Rendezvous
9 9 (0.53%) XSLT
10 7 (0.41%) .NET Framework
10 7 (0.41%) HTML5
11 5 (0.29%) XHTML
11 5 (0.29%) QuickFIX
11 5 (0.29%) CSS3
12 4 (0.23%) Application Packaging
12 4 (0.23%) Spring
12 4 (0.23%) COM
12 4 (0.23%) WebSphere MQ
13 3 (0.18%) Hibernate
Miscellaneous
1 170 (9.94%) Blackberry
2 50 (2.92%) Derivative
3 39 (2.28%) Management Information System
3 39 (2.28%) iPhone
4 37 (2.16%) Fixed Income
5 27 (1.58%) Equities
5 27 (1.58%) NHS
6 26 (1.52%) Foreign Exchange (FX)
7 23 (1.34%) iPad
8 19 (1.11%) EPoS
9 18 (1.05%) Fat Client
9 18 (1.05%) Thin Client
10 17 (0.99%) Statistics
11 16 (0.94%) AS400
12 14 (0.82%) Computer Science
13 13 (0.76%) Equity Derivative
13 13 (0.76%) Video Conferencing
14 11 (0.64%) Handset
14 11 (0.64%) Smartphone
14 11 (0.64%) PDA
Operating Systems
1 842 (49.21%) Windows
2 409 (23.90%) Windows 7
3 261 (15.25%) Windows XP
4 174 (10.17%) UNIX
5 167 (9.76%) Windows Server 2008
6 118 (6.90%) Windows Server 2003
7 98 (5.73%) Linux
8 39 (2.28%) Mac OS X
9 30 (1.75%) Windows Vista
10 29 (1.69%) Windows 8
11 28 (1.64%) Solaris
12 24 (1.40%) Windows Server 2012
13 19 (1.11%) Android
14 17 (0.99%) Windows 2000
15 15 (0.88%) Apple iOS
16 10 (0.58%) Windows 2000 Server
17 9 (0.53%) Red Hat Enterprise Linux
18 8 (0.47%) AIX
19 7 (0.41%) Windows Mobile
20 3 (0.18%) NetWare
Processes & Methodologies
1 385 (22.50%) ITIL
2 90 (5.26%) Incident Management
3 71 (4.15%) Service Delivery
4 61 (3.57%) Problem Management
5 60 (3.51%) Service Management
6 57 (3.33%) Migration
7 55 (3.21%) Change Management
8 54 (3.16%) Project Management
9 49 (2.86%) Change Control
10 45 (2.63%) Document Management
11 44 (2.57%) CRM
12 37 (2.16%) Asset Management
13 35 (2.05%) Disaster Recovery
14 33 (1.93%) Release Management
15 30 (1.75%) Time Management
15 30 (1.75%) Root Cause Analysis
16 29 (1.69%) Business Intelligence
17 28 (1.64%) Workflow
18 27 (1.58%) Configuration Management
18 27 (1.58%) ERP
Programming Languages
1 340 (19.87%) SQL
2 100 (5.84%) Java
3 58 (3.39%) C#
4 52 (3.04%) Perl
5 40 (2.34%) PL/SQL
6 37 (2.16%) C++
7 36 (2.10%) C
8 34 (1.99%) Python
9 33 (1.93%) JavaScript
10 29 (1.69%) VB
11 27 (1.58%) PowerShell
12 25 (1.46%) Shell Script
13 24 (1.40%) T-SQL
14 22 (1.29%) VBA
15 12 (0.70%) VBScript
15 12 (0.70%) PHP
16 9 (0.53%) Korn
17 7 (0.41%) VB6
17 7 (0.41%) XPath
18 6 (0.35%) Bash Shell
Qualifications
1 92 (5.38%) Microsoft Certification
2 87 (5.08%) Security Cleared
3 84 (4.91%) Degree
4 61 (3.57%) SC Cleared
5 60 (3.51%) MCP
6 49 (2.86%) MCSE
6 49 (2.86%) ITIL Certification
7 23 (1.34%) MCSA
8 18 (1.05%) DV Cleared
9 17 (0.99%) A+ Certification
10 14 (0.82%) MCITP
10 14 (0.82%) MCTS
10 14 (0.82%) Cisco Certification
11 13 (0.76%) CCNA
12 11 (0.64%) MCDST
13 7 (0.41%) Citrix Certification
14 6 (0.35%) MOS
15 5 (0.29%) VMware Certified Professional (VCP)
15 5 (0.29%) BC Cleared
16 4 (0.23%) PMP
Quality Assurance & Compliance
1 124 (7.25%) SLA
2 22 (1.29%) QA
3 14 (0.82%) Sarbanes-Oxley
4 12 (0.70%) ISO 9001
5 7 (0.41%) ISO/IEC 27001
6 5 (0.29%) GxP
7 4 (0.23%) Data Quality
8 3 (0.18%) ISO 14001
8 3 (0.18%) COBIT
8 3 (0.18%) Dodd-Frank
9 1 (0.058%) HL7
9 1 (0.058%) EMIR
System Software
1 455 (26.59%) Active Directory
2 61 (3.57%) VMware Infrastructure
3 44 (2.57%) XenApp
4 16 (0.94%) Terminal Services
5 14 (0.82%) XenDesktop
5 14 (0.82%) vSphere
5 14 (0.82%) Hyper-V
5 14 (0.82%) VMware ESX
6 12 (0.70%) Microsoft App-V
7 11 (0.64%) XenServer
8 8 (0.47%) VMware ESXi
9 7 (0.41%) Tivoli Workload Scheduler
10 6 (0.35%) Xen
11 5 (0.29%) Citrix Presentation Server
12 2 (0.12%) Microsoft Virtual Server
12 2 (0.12%) VMware Server
12 2 (0.12%) Terminal Server
13 1 (0.058%) ISA Server
13 1 (0.058%) RACF
13 1 (0.058%) NDS
Systems Management
1 76 (4.44%) SCCM
2 17 (0.99%) Norton AntiVirus
3 16 (0.94%) Tivoli
3 16 (0.94%) Backup Exec
4 13 (0.76%) Tivoli NetView
5 12 (0.70%) WSUS
5 12 (0.70%) Tivoli Storage Manager
6 8 (0.47%) NetBackup
7 7 (0.41%) Systems Management Server (SMS)
7 7 (0.41%) BladeLogic
7 7 (0.41%) ITRS Geneos
8 6 (0.35%) Control-M
8 6 (0.35%) Oracle Enterprise Manager
9 5 (0.29%) Symantec Endpoint Protection
10 4 (0.23%) SCOM
10 4 (0.23%) Nagios
11 3 (0.18%) OVSD
11 3 (0.18%) DameWare
11 3 (0.18%) MAILsweeper
11 3 (0.18%) EMC NetWorker
Vendors
1 507 (29.63%) Microsoft
2 243 (14.20%) Citrix
3 178 (10.40%) Oracle
4 122 (7.13%) VMware
5 82 (4.79%) Cisco
6 71 (4.15%) Lotus
7 66 (3.86%) Apple
8 61 (3.57%) HP
9 39 (2.28%) SAP
9 39 (2.28%) Bloomberg
10 38 (2.22%) Symantec
11 37 (2.16%) Sybase
12 36 (2.10%) Remedy
12 36 (2.10%) Reuters
13 24 (1.40%) Business Objects
14 23 (1.34%) Adobe
14 23 (1.34%) Sun
15 21 (1.23%) Avaya
16 19 (1.11%) IBM
17 16 (0.94%) LANDesk
York, North Yorkshire
4it Recruitment Ltd
Rate: Market Rate
Posted: 38 minutes ago
Surrey
Vertical IT
Rate: £225 - £275 per day
Posted: 4 hours ago
Doncaster, South Yorkshire
Network ITR
Rate: 12 to 13.50 per hour GBP
Posted: 19 hours ago
Chessington, Surrey
Coal IT Services
Rate: Up to £120 per day
Posted: 21 hours ago
Dorking, Surrey
Global Technology Solutions Ltd
Rate: £12 per hour
Posted: 21 hours ago
Oxford, Oxfordshire
Haybrook IT Resourcing Ltd
Rate: Up to £17 per hour
Posted: 23 hours ago
London
Lucas Kennedy
Rate: Market Rates
Posted: 23 hours ago
West London
Lorien Resourcing
Rate: £150 - £160 per day
Posted: Yesterday
Rotherham, South Yorkshire
People Source Consulting
Rate: £225 - £275 per day
Posted: Yesterday
Basingstoke, Hampshire
Nationwide People Ltd
Rate: £350 - £400 Per Day Ltd Co basis
Posted: Yesterday
London
Hatstand Limited
Rate: £300 - £350 per day
Posted: Yesterday
North London
Senitor Associates
Rate: £200 - £260 per day
Posted: 2 days ago
Horsham, West Sussex
ARC IT Recruitment Ltd
Posted: 2 days ago
Taunton, Somerset
SmartSourcing plc
Posted: 3 days ago
Durham, County Durham
Northumbrian Water
Posted: 4 days ago
Nottingham, Nottinghamshire
Big Red Recruitment
Rate: £50 - £65 per day
Posted: 4 days ago
Chessington, Surrey
Coal IT Services
Rate: From £100 to £120 per day
Posted: 4 days ago
Bristol, Avon
Randstad Technologies
Rate: £13 - £15 per hour
Posted: 4 days ago
City, London
Global Technology Solutions Ltd
Rate: £100 - £110 per day
Posted: 5 days ago
South West London
Nationwide People Ltd
Rate: £137 Per Annum £137.73 per day (Ltd co. basis)
Posted: 5 days ago