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This section looks at the demand for the Support Analyst role in IT contracts within the England region compared to all other Job Titles we currently track. Included is a guide to the contractor rates offered in IT job ads that have cited Support Analyst in their job title over the 3 months to 4 July 2008 with a comparison to the same period last year.

 Support Analyst
Location
3 months to 4 Jul 2008Same period last year
Rank4150
Rank change on same period last yearUp+9
Matching contract IT job ads23672517
As % of all UK contract IT job ads sampled3.121 %2.670 %
As % of the category below3.706 %3.134 %
Daily rates quoted643633
Average minimum daily rate£328£339
Average daily rate£353£362
% change on same period last year-2.42 %
Average maximum daily rate£378£385
UK excluding London average daily rate£241£227
% change on same period last year+6.37 %
Hourly rates quoted499485
Average minimum hourly rate£17.54£18.68
Average hourly rate£18.71£19.57
% change on same period last year-4.42 %
Average maximum hourly rate£19.87£20.46
UK excluding London average hourly rate£17.37£17.72
% change on same period last year-1.96 %
Job Titles EnglandJob Titles
England
Matching contract IT job ads6387280323
As % of all UK contract IT job ads sampled84.22 %85.20 %
Daily rates quoted2107323956
Average minimum daily rate£380£394
Average daily rate£406£419
% change on same period last year-3.09 %
Average maximum daily rate£433£445
UK excluding London average daily rate£361£352
% change on same period last year+2.55 %
Hourly rates quoted55746600
Average minimum hourly rate£21.97£24.72
Average hourly rate£23.59£26.24
% change on same period last year-10.10 %
Average maximum hourly rate£25.20£27.76
UK excluding London average hourly rate£23.28£26.07
% change on same period last year-10.69 %
Support Analyst UKSupport Analyst
UK

We calculate average IT contractor rates directly from the figures quoted and do not attempt to derive hourly rates from daily rates or vice versa.

Support Analyst
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of IT contractor jobs citing Support Analyst across the England region as a proportion of the total demand within the Job Titles category.

England Support Analyst Demand Trend

Support Analyst
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Analyst across the England region.

England Support Analyst Daily Rate Trend

Support Analyst
Daily Rate Histogram

The chart provides a histogram of daily rates quoted in contract IT jobs citing Support Analyst across the England region over the 3 months to 4 July 2008.

England Support Analyst Daily Rate Histogram

Support Analyst
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst across the England region.

England Support Analyst Hourly Rate Trend

Support Analyst
Hourly Rate Histogram

The chart provides a histogram of hourly rates quoted in contract IT jobs citing Support Analyst across the England region over the 3 months to 4 July 2008.

England Support Analyst Hourly Rate Histogram

Support Analyst
Contract Locations

This section looks at the demand and provides a guide to the average contractor rates quoted in IT job ads citing Support Analyst within the England region over the 3 months to 4 July 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

LocationRank Change
on Same Period
Last Last
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
LondonUp+81336£384-2.47 %
South EastUp+22453£243+12.29 %
East of EnglandUp+9143£217-6.17 %
YorkshireUp+6112£233-24.48 %
West MidlandsUp+985£227+18.14 %
North WestUp+1583£237+8.17 %
East MidlandsUp+1064£189+12.83 %
South WestNo change063£247+19.30 %
North EastUp+420£500+233.33 %
MidlandsUp+217£299-
Support Analyst UKSupport Analyst
UK

Support Analyst
Top 30 Related IT Skills

For the 6 months to 4 July 2008, IT contractor jobs across the England region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title.

11774 (35.78 %)Windows
2973 (19.62 %)Finance
3960 (19.36 %)SQL
4893 (18.01 %)Active Directory
5891 (17.97 %)Microsoft
5891 (17.97 %)MS Office
6825 (16.64 %)Unix
7726 (14.64 %)Banking
8598 (12.06 %)Windows XP
9569 (11.48 %)MS Excel
10551 (11.11 %)MS Exchange
11493 (9.944 %)Windows 2000
12446 (8.996 %)Oracle
13440 (8.875 %)Investment Banking
14377 (7.604 %)Front Office
15362 (7.301 %)ITIL
16344 (6.938 %)SQL Server
17324 (6.535 %)Citrix
18322 (6.495 %)Exchange Server 2003
19304 (6.132 %)Java
20287 (5.789 %)TCP/IP
21285 (5.748 %)Sybase
22247 (4.982 %)Microsoft Certification
23246 (4.962 %)Perl
24242 (4.881 %)Windows NT
25228 (4.599 %)Legal
26224 (4.518 %)Windows Server 2003
26224 (4.518 %)Cisco
27222 (4.478 %)Linux
28218 (4.397 %)Law

Support Analyst
Top Related IT Skills by Category

For the 6 months to 4 July 2008, IT contractor jobs across the England region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Development
1167 (3.368 %).NET
2117 (2.360 %)XML
394 (1.896 %)HTML
477 (1.553 %)ASP
559 (1.190 %)WebSphere
651 (1.029 %)Middleware
750 (1.008 %)FIX Protocol
840 (0.807 %)ASP.NET
933 (0.666 %)J2EE
933 (0.666 %)WebServices
1031 (0.625 %)XSLT
1117 (0.343 %)ODBC
1117 (0.343 %).NET Framework
1214 (0.282 %)SOAP
1313 (0.262 %)COM+
1313 (0.262 %)JMS
1411 (0.222 %)CSS
1411 (0.222 %)JSP
159 (0.182 %)Application Packaging
167 (0.141 %)Swing
Application Platforms
1551 (11.11 %)MS Exchange
2322 (6.495 %)Exchange Server 2003
3183 (3.691 %)Lotus Notes
4149 (3.005 %)Exchange Server 2000
5141 (2.844 %)IIS
695 (1.916 %)SharePoint
775 (1.513 %)Apache
868 (1.372 %)WebLogic
962 (1.251 %)Exchange Server 2007
1040 (0.807 %)MQSeries
1139 (0.787 %)Tomcat
1238 (0.766 %)CMS
1336 (0.726 %)Exchange Server 5.5
1433 (0.666 %)JBoss
1529 (0.585 %)TIBCO EMS
1627 (0.545 %)GroupWise
1719 (0.383 %)Blackberry Enterprise Server
1719 (0.383 %)BizTalk Server
1817 (0.343 %)Office Project Server
1916 (0.323 %)WorkSite
Applications
1891 (17.97 %)MS Office
2569 (11.48 %)MS Excel
388 (1.775 %)MS PowerPoint
477 (1.553 %)MS Project
542 (0.847 %)MS Visio
69 (0.182 %)DeltaView
78 (0.161 %)CA Clarity
86 (0.121 %)QuarkXPress
94 (0.081 %)Acrobat
94 (0.081 %)Open Workbench
102 (0.040 %)Adobe Illustrator
102 (0.040 %)Photoshop
111 (0.020 %)AutoCAD
111 (0.020 %)ArcInfo
111 (0.020 %)Quicktime
111 (0.020 %)ArcView
Business Applications
138 (0.766 %)Global One
228 (0.565 %)Summit
325 (0.504 %)MarketView
325 (0.504 %)Endur
424 (0.484 %)Loan IQ
522 (0.444 %)Great Plains
618 (0.363 %)BusinessWorks
716 (0.323 %)RMDS
813 (0.262 %)Remedy ITSM
813 (0.262 %)Oracle EBS
912 (0.242 %)Teamcenter
1010 (0.202 %)Oracle Financials
119 (0.182 %)SAP SD
119 (0.182 %)SAP FI
119 (0.182 %)SAP CO
128 (0.161 %)arcHouse
128 (0.161 %)assyst
128 (0.161 %)Remedy AR System
128 (0.161 %)Misys Midas
137 (0.141 %)Retail-J
Communications & Networking
1287 (5.789 %)TCP/IP
2200 (4.034 %)LAN
3196 (3.953 %)Internet
4187 (3.772 %)VPN
5182 (3.671 %)DNS
6172 (3.469 %)WAN
7147 (2.965 %)Firewall
897 (1.956 %)DHCP
992 (1.856 %)Intranet
1079 (1.593 %)VoIP
1169 (1.392 %)SAN
1262 (1.251 %)WINS
1351 (1.029 %)Wireless
1438 (0.766 %)IP Telephony
1438 (0.766 %)Extranet
1529 (0.585 %)MPLS
1529 (0.585 %)SMS
1626 (0.524 %)Broadband
1725 (0.504 %)Cisco PIX
1824 (0.484 %)BGP
Database & Business Intelligence
1344 (6.938 %)SQL Server
2107 (2.158 %)SQL Server 2000
378 (1.573 %)SQL Server 2005
450 (1.008 %)BusinessObjects
544 (0.887 %)MS Access
640 (0.807 %)Crystal Reports
737 (0.746 %)DB2
835 (0.706 %)Oracle 8/8i
933 (0.666 %)RDBMS
1031 (0.625 %)Datawarehouse
1031 (0.625 %)Oracle Reports
1128 (0.565 %)Oracle 10g
1227 (0.545 %)DTS
1324 (0.484 %)SQLPlus
1422 (0.444 %)SQL Server 7
1519 (0.383 %)SQL Server Reporting Services
1616 (0.323 %)GIS
1616 (0.323 %)Oracle Discoverer
1715 (0.303 %)Oracle 9i
1813 (0.262 %)MySQL
Development Applications
136 (0.726 %)ClearQuest
222 (0.444 %)ClearCase
321 (0.424 %)FrontPage
414 (0.282 %)Oracle Forms
512 (0.242 %)MSI
611 (0.222 %)Ant
77 (0.141 %)JIRA
85 (0.101 %)TestDirector
94 (0.081 %)PowerBuilder
94 (0.081 %)JUnit
94 (0.081 %)Visual Studio
94 (0.081 %)Dreamweaver
94 (0.081 %)Subversion
103 (0.061 %)Eclipse
103 (0.061 %)LoadRunner
112 (0.040 %)PVCS
112 (0.040 %)VSS/SourceSafe
112 (0.040 %)Oracle APEX
121 (0.020 %)WinRunner
121 (0.020 %)Synon
General
1973 (19.62 %)Finance
2726 (14.64 %)Banking
3440 (8.875 %)Investment Banking
4377 (7.604 %)Front Office
5228 (4.599 %)Legal
6218 (4.397 %)Law
7170 (3.429 %)Back Office
8139 (2.804 %)Telecoms
999 (1.997 %)Insurance
1085 (1.714 %)Financial Institution
1179 (1.593 %)Government
1278 (1.573 %)Retail
1343 (0.867 %)Health
1437 (0.746 %)Pharmaceutical
1534 (0.686 %)Marketing
1627 (0.545 %)Manufacturing
1627 (0.545 %)Billing
1726 (0.524 %)Pensions
1823 (0.464 %)Education
1922 (0.444 %)Retail Banking
Miscellaneous
1213 (4.296 %)Fixed Income
2192 (3.873 %)Blackberry
3186 (3.752 %)Derivative
4142 (2.864 %)Equities
5111 (2.239 %)Foreign Exchange (FX)
6109 (2.198 %)Asset Management
785 (1.714 %)French Language
859 (1.190 %)German Language
859 (1.190 %)Clustering
958 (1.170 %)Equity Derivative
1057 (1.150 %)AS400
1151 (1.029 %)NHS
1243 (0.867 %)Italian Language
1340 (0.807 %)PDA
1435 (0.706 %)Credit Risk
1533 (0.666 %)Fund Management
1533 (0.666 %)Mainframe
1632 (0.645 %)Management Information System
1723 (0.464 %)Spanish Language
1723 (0.464 %)Dutch Language
Operating Systems
11774 (35.78 %)Windows
2825 (16.64 %)Unix
3598 (12.06 %)Windows XP
4493 (9.944 %)Windows 2000
5242 (4.881 %)Windows NT
6224 (4.518 %)Windows Server 2003
7222 (4.478 %)Linux
8154 (3.106 %)Solaris
960 (1.210 %)NetWare
1047 (0.948 %)AIX
1128 (0.565 %)VMS
1223 (0.464 %)Mac OS X
1316 (0.323 %)HPUX
1415 (0.303 %)Windows Vista
158 (0.161 %)MVS
158 (0.161 %)Windows Mobile
164 (0.081 %)OpenVMS
173 (0.061 %)SUSE
182 (0.040 %)OpenBSD
182 (0.040 %)Mac OS X Server
Processes & Methodologies
1362 (7.301 %)ITIL
2125 (2.521 %)Project Management
2125 (2.521 %)Security Cleared
3112 (2.259 %)Investment Management
4106 (2.138 %)Incident Management
593 (1.876 %)Problem Management
687 (1.755 %)Migration
786 (1.735 %)PRINCE2
882 (1.654 %)Service Delivery
975 (1.513 %)Document Management
1071 (1.432 %)SC Cleared
1164 (1.291 %)Disaster Recovery
1262 (1.251 %)Release Management
1359 (1.190 %)CRM
1458 (1.170 %)E-Commerce
1557 (1.150 %)Service Management
1656 (1.129 %)Change Management
1751 (1.029 %)Project Planning
1848 (0.968 %)User Acceptance Testing
1848 (0.968 %)Risk Management
Programming Languages
1960 (19.36 %)SQL
2304 (6.132 %)Java
3246 (4.962 %)Perl
4176 (3.550 %)Shell Script
5168 (3.388 %)VB
698 (1.977 %)PL/SQL
698 (1.977 %)C#
773 (1.472 %)VBA
866 (1.331 %)JavaScript
963 (1.271 %)Transact-SQL
1059 (1.190 %)C
1150 (1.008 %)VBScript
1247 (0.948 %)C++
1341 (0.827 %)VB6
1427 (0.545 %)VB.NET
1523 (0.464 %)Korn
1622 (0.444 %)RPG
1712 (0.242 %)COBOL
1811 (0.222 %)ABAP
199 (0.182 %)AWK
Qualifications
1247 (4.982 %)Microsoft Certification
2155 (3.126 %)MCSE
3127 (2.562 %)MCP
4108 (2.178 %)Degree
576 (1.533 %)Cisco Certification
646 (0.928 %)CCNP
744 (0.887 %)MCSA
843 (0.867 %)CCNA
925 (0.504 %)ITIL Certification
1020 (0.403 %)MOS
1111 (0.222 %)Citrix Certification
1210 (0.202 %)A+ Certification
139 (0.182 %)PRINCE2 Certification
148 (0.161 %)MCDST
157 (0.141 %)CCSP
166 (0.121 %)HND
175 (0.101 %)CCIE
175 (0.101 %)HNC
175 (0.101 %)CCA
175 (0.101 %)Network+ Certification
Quality Assurance & Compliance
1195 (3.933 %)SLA
231 (0.625 %)Sarbanes-Oxley
324 (0.484 %)QA
44 (0.081 %)HL7
52 (0.040 %)ISO9001
52 (0.040 %)MiFID
61 (0.020 %)GxP
61 (0.020 %)GCP
61 (0.020 %)GLP
61 (0.020 %)ISO9000
61 (0.020 %)Basel II
System Software
1893 (18.01 %)Active Directory
259 (1.190 %)VMware ESX
346 (0.928 %)Backup Exec
441 (0.827 %)NetBackup
537 (0.746 %)Citrix Presentation Server
634 (0.686 %)VMware Infrastructure
733 (0.666 %)MetaFrame
824 (0.484 %)ISA Server
920 (0.403 %)NFS
1016 (0.323 %)Terminal Services
1112 (0.242 %)Squid
129 (0.182 %)Terminal Server
129 (0.182 %)VMware Server
137 (0.141 %)VMware Workstation
146 (0.121 %)MailMarshal
154 (0.081 %)Microsoft Virtual Server
163 (0.061 %)Oracle RAC
163 (0.061 %)Tivoli Workload Scheduler
172 (0.040 %)NDS
181 (0.020 %)MSMQ
Systems Management
172 (1.452 %)AutoSys
271 (1.432 %)Systems Management Server (SMS)
332 (0.645 %)MOM
332 (0.645 %)OpenView
332 (0.645 %)CONTROL-M
423 (0.464 %)ZENworks
522 (0.444 %)DameWare
620 (0.403 %)Tivoli
718 (0.363 %)MAILsweeper
816 (0.323 %)CiscoWorks
915 (0.303 %)BMC PATROL
1011 (0.222 %)Norton AntiVirus
119 (0.182 %)WSUS
128 (0.161 %)Tivoli Storage Manager
136 (0.121 %)ARCserve
136 (0.121 %)OVOW
145 (0.101 %)OVSD
145 (0.101 %)SCOM
145 (0.101 %)HP Data Protector
145 (0.101 %)Legato
Vendors
1891 (17.97 %)Microsoft
2446 (8.996 %)Oracle
3324 (6.535 %)Citrix
4285 (5.748 %)Sybase
5224 (4.518 %)Cisco
6195 (3.933 %)HP
7192 (3.873 %)Bloomberg
8191 (3.852 %)Lotus
9152 (3.066 %)VMware
10143 (2.884 %)Reuters
11128 (2.582 %)Remedy
12106 (2.138 %)Novell
1398 (1.977 %)SAP
1492 (1.856 %)IBM
1582 (1.654 %)Fidessa
1672 (1.452 %)Red Hat
1771 (1.432 %)VERITAS
1869 (1.392 %)thinkFolio
1959 (1.190 %)Dell
2055 (1.109 %)LatentZero
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