The statistics below represent IT contracts advertised across the England region that had Support Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 27 February 2017 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
27 Feb 2017
Same period 2016 Same period 2015
Support Analyst
UK / England
Rank 187 161 118
Rank change year-on-year
-26 -43
Contract jobs requiring a Support Analyst 559 715 904
As % of all contract IT jobs located in England 1.33% 1.52% 1.90%
As % of the Job Titles category 1.40% 1.60% 2.00%
Number of daily rates quoted 318 395 523
Median daily rate £215 £285 £275
Median daily rate % change year-on-year
-24.56% +3.63%
90% offered a daily rate of more than £125 £140 £135
10% offered a daily rate of more than £419 £450 £478
UK excluding London median daily rate £178 £250 £220
% change year-on-year
-29.00% +13.63%
Number of hourly rates quoted 49 96 136
Median hourly rate £15.25 £15.00 £16.50
Median hourly rate % change year-on-year
+1.66% -9.09%
90% offered a hourly rate of more than £11.50 £11.50 £11.17
10% offered a hourly rate of more than £23.00 £29.00 £26.15
UK excluding London median hourly rate £15.00 £15.00 £16.00
% change year-on-year
- -6.25%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
39800 44770 45194
As % of all contract IT jobs located in England 94.70% 95.09% 94.75%
Number of daily rates quoted 26166 29219 28232
Median daily rate £425 £423 £400
Median daily rate % change year-on-year
+0.59% +5.62%
90% offered a daily rate of more than £263 £263 £245
10% offered a daily rate of more than £600 £590 £568
UK excluding London median daily rate £400 £375 £375
% change year-on-year
+6.66% -
Number of hourly rates quoted 1406 1507 1784
Median hourly rate £19.00 £17.50 £17.50
Median hourly rate % change year-on-year
+8.57% -
90% offered a hourly rate of more than £11.32 £11.08 £11.00
10% offered a hourly rate of more than £47.00 £48.00 £42.00
UK excluding London median hourly rate £17.50 £18.48 £16.85
% change year-on-year
-5.27% +9.64%

Support Analyst
Jobs Demand Trend in England

The demand trend of IT contracts across the England region that featured Support Analyst in the job title.

Support Analyst Jobs Demand Trend in England

Support Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Analyst across the England region.

Support Analyst Daily Rate Trend in England

Support Analyst
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Analyst across the England region over the 3 months to 27 February 2017.

Support Analyst Daily Rate Histogram in England

Support Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst across the England region.

Support Analyst Hourly Rate Trend in England

Support Analyst
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Support Analyst across the England region over the 3 months to 27 February 2017.

Support Analyst Hourly Rate Histogram in England

Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the England region over the 3 months to 27 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -19 244 £265 -17.18% 85
South East -15 106 £194 -13.88% 42
East Midlands +29 47 £148 -28.04% 17
South West +19 38 £213 -15.00% 16
East of England -48 38 £200 -33.33% 10
West Midlands +13 31 £160 -32.63% 13
North West +6 29 £238 -22.13% 30
Yorkshire -15 19 £208 -13.98% 17
North East -10 9 £275 -21.42% 3
Support Analyst
UK

Support Analyst Skill Set
Top 30 Related IT Skills in England

For the 6 months to 27 February 2017, Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring Support Analyst in the job title.

1 628 (50.73%) Windows
2 417 (33.68%) Microsoft
3 349 (28.19%) Active Directory
4 284 (22.94%) MS Office
5 271 (21.89%) ITIL
6 260 (21.00%) Windows 7
7 256 (20.68%) Finance
8 253 (20.44%) SQL
9 203 (16.40%) MS Excel
10 147 (11.87%) Windows Server
11 136 (10.99%) SQL Server
11 136 (10.99%) Linux
12 135 (10.90%) Citrix
13 125 (10.10%) Unix
13 125 (10.10%) Oracle
14 116 (9.37%) SLA
15 114 (9.21%) VMware
16 102 (8.24%) Banking
17 99 (8.00%) TCP/IP
18 97 (7.84%) MS Exchange
19 95 (7.67%) Cisco
20 93 (7.51%) Service Management
21 90 (7.27%) Analytical Skills
22 86 (6.95%) Windows Server 2008
23 78 (6.30%) Change Management
24 73 (5.90%) SCCM
25 71 (5.74%) VMware Infrastructure
26 69 (5.57%) LAN
26 69 (5.57%) Blackberry
27 68 (5.49%) Windows Server 2012

Support Analyst Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 97 (7.84%) MS Exchange
2 65 (5.25%) SharePoint
3 60 (4.85%) IIS
4 50 (4.04%) Exchange Server 2010
5 44 (3.55%) Blackberry Enterprise Server
6 40 (3.23%) WebSphere
7 35 (2.83%) Skype for Business
8 23 (1.86%) Exchange Server 2013
9 18 (1.45%) Exchange Server 2007
10 17 (1.37%) IBM Notes
11 16 (1.29%) Tomcat
12 15 (1.21%) CMS
13 11 (0.89%) Drupal
14 10 (0.81%) Apache
15 9 (0.73%) JBoss
15 9 (0.73%) WordPress
16 8 (0.65%) WebLogic
17 7 (0.57%) Confluence
17 7 (0.57%) Exchange Server 2003
17 7 (0.57%) Oracle Workflow
Applications
1 284 (22.94%) MS Office
2 203 (16.40%) MS Excel
3 51 (4.12%) MS PowerPoint
4 19 (1.53%) MS Project
5 14 (1.13%) MS Visio
6 3 (0.24%) Spreadsheet
7 2 (0.16%) Acrobat
7 2 (0.16%) Autodesk Flame
7 2 (0.16%) Maya
7 2 (0.16%) NUKE
Business Applications
1 25 (2.02%) Dynamics CRM
2 16 (1.29%) Oracle 11i
3 13 (1.05%) Oracle Applications
4 9 (0.73%) Remedy ITSM
5 7 (0.57%) Dynamics NAV
5 7 (0.57%) Minerva
6 6 (0.48%) Demantra
6 6 (0.48%) RMDS
6 6 (0.48%) SimCorp Dimension
6 6 (0.48%) SnowdropKCS
7 5 (0.40%) Dynamics GP
7 5 (0.40%) Summit
8 4 (0.32%) Dynamics AX
8 4 (0.32%) SAP FI
9 3 (0.24%) HiPortfolio
9 3 (0.24%) Oracle EBS
9 3 (0.24%) SAP CO
9 3 (0.24%) SAP FI/CO
9 3 (0.24%) SAP Oil and Gas
9 3 (0.24%) Sentinel
Cloud Services
1 61 (4.93%) Office 365
2 23 (1.86%) SaaS
3 20 (1.62%) IaaS
3 20 (1.62%) PaaS
4 17 (1.37%) Microsoft Azure
5 6 (0.48%) Amazon AWS
5 6 (0.48%) GitHub
6 4 (0.32%) G Suite
6 4 (0.32%) Google Drive
6 4 (0.32%) Google Play
6 4 (0.32%) OneDrive
7 1 (0.081%) Azure Active Directory
7 1 (0.081%) Cloud Computing
7 1 (0.081%) Mimecast
7 1 (0.081%) SuccessFactors
7 1 (0.081%) Taleo
7 1 (0.081%) Yammer
Communications & Networking
1 99 (8.00%) TCP/IP
2 69 (5.57%) LAN
3 50 (4.04%) DNS
4 48 (3.88%) Firewall
5 47 (3.80%) WAN
6 45 (3.63%) VPN
7 44 (3.55%) DHCP
8 40 (3.23%) Wireless
9 29 (2.34%) VoIP
10 24 (1.94%) SAN
11 21 (1.70%) Internet
12 16 (1.29%) Skype
13 10 (0.81%) Cisco ASA
13 10 (0.81%) IP Telephony
13 10 (0.81%) Remote Desktop
14 9 (0.73%) OSPF
14 9 (0.73%) Wi-Fi
15 8 (0.65%) Cisco IOS
15 8 (0.65%) Unified Communications
16 6 (0.48%) Network Security
Database & Business Intelligence
1 136 (10.99%) SQL Server
2 54 (4.36%) Oracle Database
3 31 (2.50%) Relational Database
4 29 (2.34%) SQL Server Reporting Services
5 28 (2.26%) Oracle Database 10g
6 25 (2.02%) SQL Server 2012
7 24 (1.94%) SQL Server 2005
8 23 (1.86%) SQL Server Integration Services
9 20 (1.62%) Data Warehouse
10 18 (1.45%) Oracle Reports
10 18 (1.45%) SQL Server 2008
11 12 (0.97%) BusinessObjects
11 12 (0.97%) Crystal Reports
12 11 (0.89%) SQL Server Analysis Services
13 9 (0.73%) Data Mart
14 8 (0.65%) SQL Server 2014
15 7 (0.57%) MS Access
15 7 (0.57%) Oracle9i Database
16 6 (0.48%) Oracle Database 11g
17 5 (0.40%) QlikView
Development Applications
1 22 (1.78%) JIRA
2 12 (0.97%) Team Foundation Server
3 10 (0.81%) Oracle Forms
4 8 (0.65%) TeamCity
4 8 (0.65%) Visual Studio
5 7 (0.57%) Subversion
6 5 (0.40%) Ant
6 5 (0.40%) Toad
7 4 (0.32%) JDeveloper
8 3 (0.24%) Atlassian Bamboo
8 3 (0.24%) Jenkins
8 3 (0.24%) Sonatype Nexus
9 2 (0.16%) MSI
9 2 (0.16%) SQL Server Management Studio (SSMS)
10 1 (0.081%) Bugzilla
10 1 (0.081%) Oracle APEX
General
1 256 (20.68%) Finance
2 102 (8.24%) Banking
3 63 (5.09%) Retail
4 54 (4.36%) Front Office
5 43 (3.47%) Legal
6 40 (3.23%) Manufacturing
7 30 (2.42%) Back Office
8 28 (2.26%) Investment Banking
8 28 (2.26%) Law
8 28 (2.26%) Telecoms
9 22 (1.78%) Advertising
10 13 (1.05%) Financial Institution
11 10 (0.81%) Marketing
11 10 (0.81%) Publishing
12 9 (0.73%) Pharmaceutical
13 8 (0.65%) International Banking
14 7 (0.57%) Retail Banking
15 5 (0.40%) French Language
16 4 (0.32%) Private Banking
16 4 (0.32%) Spanish Language
Libraries, Frameworks & Software Standards
1 40 (3.23%) .NET
2 30 (2.42%) FIX Protocol
3 23 (1.86%) XML
4 18 (1.45%) Middleware
5 15 (1.21%) Web Services
6 13 (1.05%) HTML
7 11 (0.89%) .NET Framework
8 10 (0.81%) CSS
9 9 (0.73%) Murex MxML
10 8 (0.65%) Rendezvous
11 7 (0.57%) ASP.NET Web API
11 7 (0.57%) Software Packaging
11 7 (0.57%) XSLT
12 6 (0.48%) SAML
13 5 (0.40%) J2EE
13 5 (0.40%) WCF
13 5 (0.40%) WPF
14 4 (0.32%) ASP.NET
14 4 (0.32%) WebSphere MQ
14 4 (0.32%) XMPP
Miscellaneous
1 90 (7.27%) Analytical Skills
2 69 (5.57%) Blackberry
3 34 (2.75%) Foreign Exchange (FX)
4 33 (2.67%) SWIFT
5 32 (2.58%) Equities
5 32 (2.58%) Smartphone
6 29 (2.34%) iPad
7 28 (2.26%) Derivative
7 28 (2.26%) Management Information System
8 26 (2.10%) Data Centre
8 26 (2.10%) Video Conferencing
9 25 (2.02%) NHS
10 23 (1.86%) Computer Science
10 23 (1.86%) Fixed Income
11 21 (1.70%) iPhone
12 13 (1.05%) CMDB
13 12 (0.97%) Driving Licence
14 11 (0.89%) Tandem
15 10 (0.81%) Fat Client
15 10 (0.81%) Interest Rate Derivative
Operating Systems
1 628 (50.73%) Windows
2 260 (21.00%) Windows 7
3 147 (11.87%) Windows Server
4 136 (10.99%) Linux
5 125 (10.10%) Unix
6 86 (6.95%) Windows Server 2008
7 68 (5.49%) Windows Server 2012
8 65 (5.25%) Windows XP
9 63 (5.09%) Windows 10
10 54 (4.36%) Windows 8
11 46 (3.72%) Windows Server 2003
12 31 (2.50%) Mac OS X
13 28 (2.26%) Android
14 27 (2.18%) Apple iOS
15 26 (2.10%) AIX
16 23 (1.86%) Windows 2000
17 10 (0.81%) HPUX
18 9 (0.73%) Windows Mobile
19 7 (0.57%) CentOS
19 7 (0.57%) Windows Phone
Processes & Methodologies
1 271 (21.89%) ITIL
2 93 (7.51%) Service Management
3 78 (6.30%) Change Management
4 66 (5.33%) Incident Management
5 62 (5.01%) Problem Management
6 51 (4.12%) Migration
7 42 (3.39%) Asset Management
8 41 (3.31%) Project Management
9 38 (3.07%) CRM
10 36 (2.91%) Release Management
11 34 (2.75%) Business Intelligence
11 34 (2.75%) Service Delivery
12 33 (2.67%) Change Control
12 33 (2.67%) ITIL V3
13 32 (2.58%) Stakeholder Management
14 31 (2.50%) Configuration Management
14 31 (2.50%) ITSM
15 27 (2.18%) Agile Software Development
15 27 (2.18%) Business Analysis
15 27 (2.18%) Investment Management
Programming Languages
1 253 (20.44%) SQL
2 54 (4.36%) PowerShell
3 40 (3.23%) C#
4 36 (2.91%) PL/SQL
5 34 (2.75%) Java
6 33 (2.67%) Perl
7 23 (1.86%) T-SQL
8 21 (1.70%) VBScript
9 18 (1.45%) Python
10 16 (1.29%) JavaScript
11 15 (1.21%) VBA
12 8 (0.65%) R
12 8 (0.65%) Shell Script
13 7 (0.57%) VB
14 6 (0.48%) Bash Shell
14 6 (0.48%) C
15 4 (0.32%) VB.NET
16 2 (0.16%) C++
16 2 (0.16%) RPG
16 2 (0.16%) Ruby
Qualifications
1 66 (5.33%) Security Cleared
2 63 (5.09%) Degree
3 54 (4.36%) ITIL Certification
3 54 (4.36%) Microsoft Certification
4 40 (3.23%) MCP
5 32 (2.58%) SC Cleared
6 25 (2.02%) MCSE
7 21 (1.70%) CCNA
7 21 (1.70%) Cisco Certification
8 15 (1.21%) A+ Certification
9 14 (1.13%) BPSS Clearance
10 12 (0.97%) MCSA
11 11 (0.89%) MOS
12 10 (0.81%) DV Cleared
13 8 (0.65%) MCDST
14 7 (0.57%) MCITP
15 6 (0.48%) CCNP
15 6 (0.48%) DBS Check
15 6 (0.48%) ECDL
16 5 (0.40%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 116 (9.37%) SLA
2 36 (2.91%) PMO
3 19 (1.53%) Disclosure Scotland
4 11 (0.89%) ISO 9001
5 9 (0.73%) QA
5 9 (0.73%) SEPA
6 4 (0.32%) Data Quality
7 3 (0.24%) ISO/IEC 27001
8 2 (0.16%) HL7
9 1 (0.081%) Cyber Essentials
9 1 (0.081%) GxP
9 1 (0.081%) MiFID
System Software
1 349 (28.19%) Active Directory
2 71 (5.74%) VMware Infrastructure
3 32 (2.58%) vSphere
4 30 (2.42%) XenApp
5 24 (1.94%) Hyper-V
6 21 (1.70%) Virtual Desktop
7 16 (1.29%) Microsoft App-V
8 13 (1.05%) Terminal Services
9 12 (0.97%) XenDesktop
10 9 (0.73%) Virtual Servers
10 9 (0.73%) VMware ESXi
11 8 (0.65%) Virtual Machines
12 7 (0.57%) Firmware
13 6 (0.48%) VMware ESX
14 4 (0.32%) XenServer
15 3 (0.24%) BitLocker
15 3 (0.24%) Microsoft Virtual Server
15 3 (0.24%) VMware Server
16 2 (0.16%) Cronacle
16 2 (0.16%) ISA Server
Systems Management
1 73 (5.90%) SCCM
2 21 (1.70%) WSUS
3 17 (1.37%) Control-M
4 14 (1.13%) SCOM
5 13 (1.05%) AirWatch
6 11 (0.89%) Norton AntiVirus
7 6 (0.48%) EdgeSight
7 6 (0.48%) ITRS Geneos
7 6 (0.48%) Oracle Identity Management
7 6 (0.48%) Oracle Identity Manager
7 6 (0.48%) SafeCom
7 6 (0.48%) Symantec Enterprise Vault
7 6 (0.48%) Tivoli Storage Manager
8 5 (0.40%) Backup Exec
8 5 (0.40%) Microsoft Intune
8 5 (0.40%) Nagios
8 5 (0.40%) NetBackup
9 3 (0.24%) Cisco Prime
9 3 (0.24%) ServiceCenter
9 3 (0.24%) Symantec Endpoint Protection
Vendors
1 417 (33.68%) Microsoft
2 135 (10.90%) Citrix
3 125 (10.10%) Oracle
4 114 (9.21%) VMware
5 95 (7.67%) Cisco
6 35 (2.83%) HP
7 28 (2.26%) SAP
8 27 (2.18%) Remedy
9 26 (2.10%) Dell
10 25 (2.02%) Apple
10 25 (2.02%) Sybase
11 22 (1.78%) Bloomberg
11 22 (1.78%) LANDesk
12 21 (1.70%) Google
12 21 (1.70%) Murex
12 21 (1.70%) Reuters
13 20 (1.62%) Symantec
14 17 (1.37%) Lotus
15 16 (1.29%) ServiceNow
15 16 (1.29%) SmartStream
Manchester, Lancashire
Premier IT
Posted: 2 hours ago
Pinner, Middlesex
Lorien Resourcing
Posted: 7 hours ago
Milton Keynes, Buckinghamshire
Experis Ltd
Rate: £180 - £226 per day
Posted: 22 hours ago
City, London
Red10
Rate: £27000 - £30000 per annum
Posted: 3 days ago
City, London
Hays Finance Technology
Posted: 3 days ago
London
Hanover Recruitment
Rate: £100 - £120 per day
Posted: 4 days ago
Manchester, Lancashire
The One Group
Rate: £120 - 150 per day
Posted: 5 days ago
London
Sanderson
Posted: 4 days ago
London
Plan-net
Rate: Competitive rate
Posted: 3 days ago
Manchester
Searchability
Rate: £11 - £14 per hour
Posted: 7 days ago
London
Global Technology Solutions Ltd
Rate: £120 - £150 per day
Posted: 6 days ago
Sutton, Surrey
Reed Business Information Ltd
Rate: From £250 to £300 per day 8 to 12 month day rate contract
Posted: 10 days ago
Chester, Cheshire
Sogeti
Rate: Competitive Day Rate
Posted: 12 days ago
London
Contingency Team
Posted: 20 days ago