Surrey Problem Management Contracts

This section looks at the demand for Problem Management skills within the Surrey region with a comparison to our Processes & Methodologies category. Included is a guide to the contractor rates offered in IT job ads that have cited Problem Management over the 3 months to 4 July 2008 with a comparison to the same period last year.

Problem Management
Location Aberdeen Basingstoke Bedfordshire Belfast Berkshire Birmingham Bradford Brentford Buckinghamshire Cambridgeshire Canary Wharf Cheshire City of London Colchester County Antrim Coventry Crawley Crewe Derby Derbyshire Docklands, London Dundee East Midlands East of England East Yorkshire England Essex Gloucestershire Hammersmith Hampshire Harrogate Hemel Hempstead Herefordshire Hertfordshire Huddersfield Hull Ipswich Isle of Wight Kent Knutsford Lancashire Leeds London Luton Manchester Merseyside Middlesex Midlands Milton Keynes Norfolk North East North West North Yorkshire Northern Ireland Nottingham Nottinghamshire Peterborough Portsmouth Reigate Ryde Scotland Sheffield Solihull South East South West South Yorkshire Suffolk Sunbury-on-Thames Sunderland Surrey Tadworth Tyne and Wear UK Uxbridge Walton-on-Thames Warwickshire West Midlands West Sussex West Yorkshire Wilmslow Wiltshire Windsor York Yorkshire	3 months to 4 Jul 2008	Same period last year
Rank	85	98
Rank change on same period last year	+13
Matching contract IT job ads	16	7
As % of all UK contract IT job ads sampled	0.021 %	0.007 %
As % of the category below	1.306 %	0.596 %
Daily rates quoted	1	1
Average minimum daily rate	£300	£350
Average daily rate	£300	£350
% change on same period last year	-14.28 %
Average maximum daily rate	£300	£350
UK excluding London average daily rate	£328	£333
% change on same period last year	-1.28 %
Hourly rates quoted	10	2
Average minimum hourly rate	£17.30	£17.36
Average hourly rate	£18.10	£17.61
% change on same period last year	+2.78 %
Average maximum hourly rate	£18.90	£17.86
UK excluding London average hourly rate	£21.70	£23.18
% change on same period last year	-6.40 %
Processes & Methodologies Surrey
Matching contract IT job ads	1225	1175
As % of all UK contract IT job ads sampled	1.615 %	1.246 %
Daily rates quoted	383	326
Average minimum daily rate	£345	£349
Average daily rate	£364	£370
% change on same period last year	-1.45 %
Average maximum daily rate	£384	£391
UK excluding London average daily rate	£384	£374
% change on same period last year	+2.50 %
Hourly rates quoted	110	89
Average minimum hourly rate	£28.42	£31.28
Average hourly rate	£30.02	£32.33
% change on same period last year	-7.12 %
Average maximum hourly rate	£31.63	£33.37
UK excluding London average hourly rate	£29.40	£30.19
% change on same period last year	-2.62 %
Problem Management South East

We calculate average IT contractor rates directly from the figures quoted and do not attempt to derive hourly rates from daily rates or vice versa.

Problem Management
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of IT contractor jobs citing Problem Management across the Surrey region as a proportion of the total demand within the Processes & Methodologies category.

Problem Management
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Problem Management across the Surrey region.

Problem Management
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Problem Management across the Surrey region.

Problem Management
Hourly Rate Histogram

The chart provides a histogram of hourly rates quoted in contract IT jobs citing Problem Management across the Surrey region over the 3 months to 4 July 2008.

Problem Management
Contract Locations

This section looks at the demand and provides a guide to the average contractor rates quoted in IT job ads citing Problem Management within the Surrey region over the 3 months to 4 July 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

Location	Rank Change on Same Period Last Last	Matching Contract IT Job Ads	Average Daily Rate Last 3 Months	Average Daily Rate % Change on Same Period Last Year
Tadworth	-	3	-	-
Sunbury-on-Thames	-	2	-	-
Reigate	-	2	-	-
Walton-on-Thames	-	1	-	-

Problem Management South East

Problem Management
Top 30 Related IT Skills

For the 6 months to 4 July 2008, IT contractor jobs across the Surrey region citing Problem Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Problem Management.

1 14 (56.00 %) Windows 2 5 (20.00 %) Change Management 3 4 (16.00 %) ITIL 3 4 (16.00 %) Service Delivery 4 3 (12.00 %) Remedy 5 2 (8.000 %) Telecoms 5 2 (8.000 %) Finance 5 2 (8.000 %) MS Excel 5 2 (8.000 %) Disaster Recovery 5 2 (8.000 %) Pharmaceutical 6 1 (4.000 %) Service Management 6 1 (4.000 %) Management Information System 6 1 (4.000 %) Back Office 6 1 (4.000 %) SharePoint 6 1 (4.000 %) ERP

6 1 (4.000 %) Windows XP 6 1 (4.000 %) MS Exchange 6 1 (4.000 %) SLA 6 1 (4.000 %) Active Directory 6 1 (4.000 %) Microsoft Certification 6 1 (4.000 %) ITIL Certification 6 1 (4.000 %) Project Management 6 1 (4.000 %) MS Project 6 1 (4.000 %) MS Office 6 1 (4.000 %) Windows 2000 6 1 (4.000 %) MCSE 6 1 (4.000 %) MCSA 6 1 (4.000 %) Banking 6 1 (4.000 %) Legal 6 1 (4.000 %) MS PowerPoint

Problem Management
Top Related IT Skills by Category

For the 6 months to 4 July 2008, IT contractor jobs across the Surrey region citing Problem Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Problem Management. Up to 20 skills are shown per category.

Application Platforms 1 1 (4.000 %) SharePoint 1 1 (4.000 %) MS Exchange	Applications 1 2 (8.000 %) MS Excel 2 1 (4.000 %) MS PowerPoint 2 1 (4.000 %) MS Project 2 1 (4.000 %) MS Office
General 1 2 (8.000 %) Telecoms 1 2 (8.000 %) Finance 1 2 (8.000 %) Pharmaceutical 2 1 (4.000 %) Back Office 2 1 (4.000 %) Legal 2 1 (4.000 %) Banking	Job Titles 1 10 (40.00 %) Analyst 2 6 (24.00 %) 1st Line Support 3 4 (16.00 %) Helpdesk Analyst 4 3 (12.00 %) Remedy Specialist 5 2 (8.000 %) Applications Manager 5 2 (8.000 %) Support Analyst 5 2 (8.000 %) Helpdesk Support 6 1 (4.000 %) Helpdesk Support Analyst 6 1 (4.000 %) IT Support Analyst 6 1 (4.000 %) Support Manager 6 1 (4.000 %) Delivery Manager 6 1 (4.000 %) Senior Support Engineer 6 1 (4.000 %) Applications Support Manager 6 1 (4.000 %) Problem Analyst 6 1 (4.000 %) Coordinator 6 1 (4.000 %) Network Engineer 6 1 (4.000 %) Support Engineer 6 1 (4.000 %) Applications Support 6 1 (4.000 %) Services Delivery Manager 6 1 (4.000 %) Service Manager
Miscellaneous 1 1 (4.000 %) Management Information System	Operating Systems 1 14 (56.00 %) Windows 2 1 (4.000 %) Windows 2000 2 1 (4.000 %) Windows XP
Processes & Methodologies 1 5 (20.00 %) Change Management 2 4 (16.00 %) Service Delivery 2 4 (16.00 %) ITIL 3 2 (8.000 %) Disaster Recovery 4 1 (4.000 %) Operations Management 4 1 (4.000 %) ERP 4 1 (4.000 %) Project Management 4 1 (4.000 %) Service Management	Qualifications 1 1 (4.000 %) MCSE 1 1 (4.000 %) MCSA 1 1 (4.000 %) Microsoft Certification 1 1 (4.000 %) ITIL Certification
Quality Assurance & Compliance 1 1 (4.000 %) SLA	System Software 1 1 (4.000 %) Active Directory
Vendors 1 3 (12.00 %) Remedy