The table below looks at the statistics for Service Management skills in IT jobs advertised for the Tyne and Wear region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 21 November 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Nov 2014
Same period 2013 Same period 2012
Service Management
Rank 64 30 44
Rank change year-on-year
-34 +14
Permanent jobs citing Service Management 7 28 16
As % of all permanent IT jobs located in Tyne and Wear 1.15% 5.73% 3.76%
As % of the Processes & Methodologies category 1.37% 6.64% 4.83%
Number of salaries quoted 5 26 14
Average salary £60,000 £56,250 £29,150
Average salary % change year-on-year
+6.66% +92.96%
UK excluding London average salary £42,500 £45,000 £41,500
% change year-on-year
-5.55% +8.43%
Service Management
North East

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Tyne and Wear region.

Processes & Methodologies Category
Tyne and Wear
Permanent IT job ads with a match in the
Processes & Methodologies category
511 422 331
As % of all permanent IT jobs located in Tyne and Wear 84.05% 86.30% 77.88%
Number of salaries quoted 437 375 298
Average salary £38,000 £42,000 £37,500
Average salary % change year-on-year
-9.52% +12.00%
90% offered a salary of more than £28,780 £27,500 £26,500
10% offered a salary of more than £55,000 £55,000 £60,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Service Management
Jobs Demand Trend in Tyne and Wear

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Tyne and Wear region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Tyne and Wear

Service Management
Salary Trend in Tyne and Wear

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Tyne and Wear region.

Service Management Salary Trend in Tyne and Wear

Service Management
Salary Histogram in Tyne and Wear

This chart provides a salary histogram for IT jobs citing Service Management across the Tyne and Wear region over the 3 months to 21 November 2014.

Service Management Salary Histogram in Tyne and Wear

Service Management
Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the Tyne and Wear region over the 3 months to 21 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newcastle upon Tyne -30 7 £60,000 +4.34% 5
Service Management
North East

Service Management
Top 30 Related IT Skills in Tyne and Wear

For the 6 months to 21 November 2014, IT jobs across the Tyne and Wear region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 16 (84.21%) ITIL
2 8 (42.11%) UNIX
2 8 (42.11%) Problem Management
3 7 (36.84%) Analytical Skills
3 7 (36.84%) Windows
3 7 (36.84%) Red Hat
4 6 (31.58%) SQL
4 6 (31.58%) Oracle
4 6 (31.58%) Linux
4 6 (31.58%) Finance
5 5 (26.32%) PostgreSQL
5 5 (26.32%) PACS
5 5 (26.32%) Shell Script
5 5 (26.32%) Change Management
5 5 (26.32%) Java
5 5 (26.32%) Perl
5 5 (26.32%) Smartcard
5 5 (26.32%) Oracle Database
5 5 (26.32%) DICOM
5 5 (26.32%) Oracle Database 11g
5 5 (26.32%) Red Hat Enterprise Linux
6 4 (21.05%) Microsoft
6 4 (21.05%) MS Excel
6 4 (21.05%) SharePoint
6 4 (21.05%) Service Delivery
7 3 (15.79%) CIPFA
7 3 (15.79%) CIMA
7 3 (15.79%) Disaster Recovery
7 3 (15.79%) Firewall
7 3 (15.79%) GAP Analysis

Service Management
Top Related IT Skills in Tyne and Wear by Category

For the 6 months to 21 November 2014, IT jobs across the Tyne and Wear region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 4 (21.05%) SharePoint
2 1 (5.26%) Oracle Workflow
2 1 (5.26%) IIS
2 1 (5.26%) Apache
Applications
1 4 (21.05%) MS Excel
Business Applications
1 3 (15.79%) Dynamics CRM
1 3 (15.79%) Dynamics AX
2 1 (5.26%) Oracle EBS R12
Cloud Services
1 3 (15.79%) Office 365
Communications & Networking
1 3 (15.79%) Firewall
2 2 (10.53%) LAN
2 2 (10.53%) WAN
2 2 (10.53%) VPN
3 1 (5.26%) Unified Communications
Database & Business Intelligence
1 5 (26.32%) PostgreSQL
1 5 (26.32%) Oracle Database 11g
1 5 (26.32%) Oracle Database
2 1 (5.26%) Oracle Reports
2 1 (5.26%) Oracle Discoverer
General
1 6 (31.58%) Finance
2 3 (15.79%) Manufacturing
2 3 (15.79%) Retail
Job Titles
1 6 (31.58%) Applications Support
2 3 (15.79%) Consultant
2 3 (15.79%) Microsoft Consultant
2 3 (15.79%) Dynamics AX Consultant
3 2 (10.53%) AIX Engineer
3 2 (10.53%) Head of IT
3 2 (10.53%) UNIX Support
3 2 (10.53%) UNIX Administrator
3 2 (10.53%) Problem Manager
3 2 (10.53%) UNIX Engineer
3 2 (10.53%) UNIX Support Engineer
3 2 (10.53%) AIX Administrator
3 2 (10.53%) Analyst
3 2 (10.53%) Support Engineer
3 2 (10.53%) Administrator
4 1 (5.26%) Service Manager
4 1 (5.26%) Service Desk Analyst
4 1 (5.26%) 3rd Line Support
4 1 (5.26%) Service Analyst
4 1 (5.26%) Support Technician
Libraries, Frameworks & Software Standards
1 2 (10.53%) Middleware
2 1 (5.26%) HTML
Miscellaneous
1 7 (36.84%) Analytical Skills
2 5 (26.32%) Smartcard
2 5 (26.32%) PACS
3 2 (10.53%) HACMP
3 2 (10.53%) Open Source
4 1 (5.26%) Computer Science
4 1 (5.26%) Management Information System
4 1 (5.26%) Replication
Operating Systems
1 8 (42.11%) UNIX
2 7 (36.84%) Windows
3 6 (31.58%) Linux
4 5 (26.32%) Red Hat Enterprise Linux
5 2 (10.53%) AIX
5 2 (10.53%) Solaris
6 1 (5.26%) Windows 7
6 1 (5.26%) Windows XP
Processes & Methodologies
1 16 (84.21%) ITIL
2 8 (42.11%) Problem Management
3 5 (26.32%) Change Management
4 4 (21.05%) Service Delivery
5 3 (15.79%) Incident Management
5 3 (15.79%) Customer Engagement
5 3 (15.79%) Disaster Recovery
5 3 (15.79%) GAP Analysis
5 3 (15.79%) ITSM
5 3 (15.79%) Workflow
5 3 (15.79%) PRINCE2
5 3 (15.79%) CRM
5 3 (15.79%) ERP
5 3 (15.79%) PRINCE
5 3 (15.79%) Configuration Management
5 3 (15.79%) Project Management
6 2 (10.53%) Six Sigma
6 2 (10.53%) B2C
6 2 (10.53%) Enterprise Architecture
6 2 (10.53%) Lean Six Sigma
Programming Languages
1 6 (31.58%) SQL
2 5 (26.32%) Shell Script
2 5 (26.32%) Java
2 5 (26.32%) Perl
3 1 (5.26%) PL/SQL
Qualifications
1 3 (15.79%) ACCA
1 3 (15.79%) CIPFA
1 3 (15.79%) CIMA
1 3 (15.79%) ICAEW
1 3 (15.79%) Microsoft Certification
2 2 (10.53%) SC Cleared
2 2 (10.53%) Security Cleared
2 2 (10.53%) IBM AIX Certification
3 1 (5.26%) ITIL Certification
3 1 (5.26%) Degree
Quality Assurance & Compliance
1 5 (26.32%) DICOM
2 1 (5.26%) SLA
System Software
1 2 (10.53%) VMware Infrastructure
1 2 (10.53%) GPFS
Vendors
1 7 (36.84%) Red Hat
2 6 (31.58%) Oracle
3 4 (21.05%) Microsoft
4 2 (10.53%) VMware
4 2 (10.53%) IBM
5 1 (5.26%) HP
5 1 (5.26%) Dell
5 1 (5.26%) Cisco
Newcastle Upon Tyne, Tyne and Wear
Randstad Technologies
Salary: £28000 - £30000 per annum + good benefits
Posted: 3 days ago
Newcastle Upon Tyne, Tyne and Wear
Northern Recruitment Group
Salary: From £30,000 to £35,000 per annum
Posted: 4 days ago
Newcastle-upon-Tyne, Tyne and Wear
Accenture
Salary: From Entry-Level up to £29,000 DOE + Benefits
Posted: 23 days ago