The table below looks at the statistics for Service Management skills in IT jobs advertised for the Tyne and Wear region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 22 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Dec 2014
Same period 2013 Same period 2012
Service Management
Rank 63 35 39
Rank change year-on-year
-28 +4
Permanent jobs citing Service Management 11 19 26
As % of all permanent IT jobs located in Tyne and Wear 1.87% 4.32% 5.15%
As % of the Processes & Methodologies category 2.24% 5.09% 6.57%
Number of salaries quoted 9 18 20
Average salary £45,000 £39,500 £28,400
Average salary % change year-on-year
+13.92% +39.08%
90% offered a salary of more than £27,500 £25,500 £22,350
10% offered a salary of more than £60,000 £82,500 £59,057
UK excluding London average salary £43,674 £45,000 £42,500
% change year-on-year
-2.94% +5.88%
Service Management
North East

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Tyne and Wear region.

Processes & Methodologies Category
Tyne and Wear
Permanent IT job ads with a match in the
Processes & Methodologies category
490 373 396
As % of all permanent IT jobs located in Tyne and Wear 83.33% 84.77% 78.42%
Number of salaries quoted 418 314 348
Average salary £38,750 £42,500 £37,500
Average salary % change year-on-year
-8.82% +13.33%
90% offered a salary of more than £27,500 £28,500 £25,000
10% offered a salary of more than £55,000 £57,500 £55,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Service Management
Jobs Demand Trend in Tyne and Wear

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Tyne and Wear region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Tyne and Wear

Service Management
Salary Trend in Tyne and Wear

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Tyne and Wear region.

Service Management Salary Trend in Tyne and Wear

Service Management
Salary Histogram in Tyne and Wear

This chart provides a salary histogram for IT jobs citing Service Management across the Tyne and Wear region over the 3 months to 22 December 2014.

Service Management Salary Histogram in Tyne and Wear

Service Management
Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the Tyne and Wear region over the 3 months to 22 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newcastle upon Tyne -23 7 £60,000 +114.28% 1
Sunderland +1 3 £45,000 -11.76%
Gateshead - 1 £21,500 - 1
Service Management
North East

Service Management
Top 30 Related IT Skills in Tyne and Wear

For the 6 months to 22 December 2014, IT jobs across the Tyne and Wear region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 18 (81.82%) ITIL
2 12 (54.55%) Problem Management
3 9 (40.91%) Change Management
4 8 (36.36%) UNIX
5 7 (31.82%) Windows
5 7 (31.82%) Oracle
5 7 (31.82%) Red Hat
5 7 (31.82%) Analytical Skills
5 7 (31.82%) Service Delivery
6 6 (27.27%) Oracle Database
6 6 (27.27%) Oracle Database 11g
6 6 (27.27%) Security Cleared
6 6 (27.27%) Finance
6 6 (27.27%) SQL
6 6 (27.27%) Linux
7 5 (22.73%) Java
7 5 (22.73%) Perl
7 5 (22.73%) Microsoft
7 5 (22.73%) MS Excel
7 5 (22.73%) Smartcard
7 5 (22.73%) Shell Script
7 5 (22.73%) Red Hat Enterprise Linux
7 5 (22.73%) SC Cleared
7 5 (22.73%) DICOM
7 5 (22.73%) PostgreSQL
7 5 (22.73%) PACS
7 5 (22.73%) Incident Management
8 4 (18.18%) Configuration Management
9 3 (13.64%) ACCA
9 3 (13.64%) Project Management

Service Management
Top Related IT Skills in Tyne and Wear by Category

For the 6 months to 22 December 2014, IT jobs across the Tyne and Wear region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 3 (13.64%) SharePoint
2 1 (4.55%) Oracle Workflow
2 1 (4.55%) IIS
2 1 (4.55%) Apache
Applications
1 5 (22.73%) MS Excel
2 1 (4.55%) MS Office
Business Applications
1 3 (13.64%) Dynamics CRM
1 3 (13.64%) Dynamics AX
2 1 (4.55%) Oracle EBS R12
2 1 (4.55%) Oracle 11i
Cloud Services
1 3 (13.64%) Office 365
Communications & Networking
1 3 (13.64%) Firewall
2 2 (9.09%) LAN
2 2 (9.09%) WAN
2 2 (9.09%) VPN
3 1 (4.55%) Unified Communications
Database & Business Intelligence
1 6 (27.27%) Oracle Database 11g
1 6 (27.27%) Oracle Database
2 5 (22.73%) PostgreSQL
3 1 (4.55%) SQL Server 2008
3 1 (4.55%) SQL Server
3 1 (4.55%) Oracle Reports
3 1 (4.55%) Oracle9i Database
3 1 (4.55%) Oracle Discoverer
3 1 (4.55%) Oracle Database 10g
3 1 (4.55%) SQL Server 2000
General
1 6 (27.27%) Finance
2 3 (13.64%) Manufacturing
2 3 (13.64%) Retail
3 1 (4.55%) Local Government
3 1 (4.55%) Advertising
Job Titles
1 7 (31.82%) Applications Support
2 4 (18.18%) Service Manager
3 3 (13.64%) Services Delivery Manager
3 3 (13.64%) Delivery Manager
3 3 (13.64%) Analyst
3 3 (13.64%) Consultant
3 3 (13.64%) Microsoft Consultant
3 3 (13.64%) Dynamics AX Consultant
4 2 (9.09%) Head of IT
4 2 (9.09%) UNIX Support
4 2 (9.09%) Service Desk Analyst
4 2 (9.09%) UNIX Administrator
4 2 (9.09%) Problem Manager
4 2 (9.09%) AIX Engineer
4 2 (9.09%) Service Analyst
4 2 (9.09%) Administrator
4 2 (9.09%) UNIX Engineer
4 2 (9.09%) UNIX Support Engineer
4 2 (9.09%) AIX Administrator
4 2 (9.09%) Support Engineer
Libraries, Frameworks & Software Standards
1 2 (9.09%) Middleware
2 1 (4.55%) HTML
Miscellaneous
1 7 (31.82%) Analytical Skills
2 5 (22.73%) Smartcard
2 5 (22.73%) PACS
3 3 (13.64%) Life Science
4 2 (9.09%) Open Source
4 2 (9.09%) HACMP
5 1 (4.55%) Computer Science
5 1 (4.55%) Management Information System
5 1 (4.55%) Replication
Operating Systems
1 8 (36.36%) UNIX
2 7 (31.82%) Windows
3 6 (27.27%) Linux
4 5 (22.73%) Red Hat Enterprise Linux
5 2 (9.09%) AIX
5 2 (9.09%) Solaris
6 1 (4.55%) Windows 7
6 1 (4.55%) Windows XP
Processes & Methodologies
1 18 (81.82%) ITIL
2 12 (54.55%) Problem Management
3 9 (40.91%) Change Management
4 7 (31.82%) Service Delivery
5 5 (22.73%) Incident Management
6 4 (18.18%) Configuration Management
7 3 (13.64%) Project Management
7 3 (13.64%) PRINCE
7 3 (13.64%) PRINCE2
7 3 (13.64%) CRM
7 3 (13.64%) ERP
7 3 (13.64%) Disaster Recovery
7 3 (13.64%) GAP Analysis
7 3 (13.64%) Workflow
7 3 (13.64%) Customer Engagement
8 2 (9.09%) Data Protection
8 2 (9.09%) Enterprise Architecture
8 2 (9.09%) Lean Six Sigma
8 2 (9.09%) TOGAF
8 2 (9.09%) ITSM
Programming Languages
1 6 (27.27%) SQL
2 5 (22.73%) Shell Script
2 5 (22.73%) Java
2 5 (22.73%) Perl
3 1 (4.55%) PL/SQL
Qualifications
1 6 (27.27%) Security Cleared
2 5 (22.73%) SC Cleared
3 3 (13.64%) Microsoft Certification
3 3 (13.64%) ACCA
3 3 (13.64%) CIPFA
3 3 (13.64%) CIMA
3 3 (13.64%) ICAEW
4 2 (9.09%) IBM AIX Certification
5 1 (4.55%) Degree
Quality Assurance & Compliance
1 5 (22.73%) DICOM
2 2 (9.09%) SLA
System Software
1 2 (9.09%) GPFS
2 1 (4.55%) Active Directory
2 1 (4.55%) Oracle RMAN
2 1 (4.55%) Oracle RAC
2 1 (4.55%) VMware Infrastructure
Systems Management
1 1 (4.55%) Data Guard
Vendors
1 7 (31.82%) Oracle
1 7 (31.82%) Red Hat
2 5 (22.73%) Microsoft
3 2 (9.09%) HP
3 2 (9.09%) IBM
4 1 (4.55%) Dell
4 1 (4.55%) Peregrine
4 1 (4.55%) Remedy
4 1 (4.55%) VMware
4 1 (4.55%) Cisco
Newcastle Upon Tyne, Tyne and Wear
Accenture
Salary: Up to £29,000 per annum DOE + Benefits
Posted: 5 days ago
Gateshead
Questor Resourcing
Salary: to £21k + bonus + benefits
Posted: 11 days ago