The first table below looks at the demand for Service Management skills in IT jobs advertised for the Tyne and Wear region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 23 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Tyne and Wear region.

Location
3 months to
23 Jul 2014
Same period 2013 Same period 2012
Service Management
Rank 54 53 48
Rank change year-on-year
-1 -5
Permanent jobs citing Service Management 9 8 13
As % of all permanent IT jobs located in Tyne and Wear 1.45% 1.56% 2.25%
As % of the Processes & Methodologies category 2.00% 1.88% 3.09%
Number of salaries quoted 7 7 9
Average salary £57,500 £35,500 £39,500
Average salary % change year-on-year
+61.97% -10.12%
90% offered a salary of more than £31,000 £27,600 £26,500
10% offered a salary of more than £73,500 £53,100 £55,000
UK excluding London average salary £44,000 £42,500 £42,500
% change year-on-year
+3.52% -
Processes & Methodologies Category
Tyne and Wear
Permanent IT job ads with a match in the
Processes & Methodologies category
450 425 421
As % of all permanent IT jobs located in Tyne and Wear 72.58% 83.01% 72.84%
Number of salaries quoted 316 354 332
Average salary £37,275 £40,000 £37,500
Average salary % change year-on-year
-6.81% +6.66%
90% offered a salary of more than £25,000 £27,000 £25,000
10% offered a salary of more than £52,500 £60,000 £52,500
UK excluding London average salary £42,500 £40,500 £40,000
% change year-on-year
+4.93% +1.25%
Service Management
North East

Service Management
Jobs Demand Trend in Tyne and Wear

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Tyne and Wear region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Tyne and Wear

Service Management
Salary Trend in Tyne and Wear

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Tyne and Wear region.

Service Management Salary Trend in Tyne and Wear

Service Management
Salary Histogram in Tyne and Wear

This chart provides a salary histogram for IT jobs citing Service Management across the Tyne and Wear region over the 3 months to 23 July 2014.

Service Management Salary Histogram in Tyne and Wear

Service Management
Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the Tyne and Wear region over the 3 months to 23 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newcastle upon Tyne 0 9 £57,500 +61.97% 4
Service Management
North East

Service Management
Top 30 Related IT Skills in Tyne and Wear

For the 6 months to 23 July 2014, IT jobs across the Tyne and Wear region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 9 (60.00%) ITIL
2 5 (33.33%) Microsoft
2 5 (33.33%) Oracle
2 5 (33.33%) Service Delivery
3 4 (26.67%) SQL
4 3 (20.00%) Problem Management
4 3 (20.00%) Oracle Database 11g
4 3 (20.00%) Performance Management
4 3 (20.00%) Oracle Database
4 3 (20.00%) UNIX
5 2 (13.33%) SQL Server 2000
5 2 (13.33%) Oracle Database 10g
5 2 (13.33%) ITIL Certification
5 2 (13.33%) FTP
5 2 (13.33%) B2C
5 2 (13.33%) Oracle Enterprise Manager
5 2 (13.33%) Windows
5 2 (13.33%) SQL Server
5 2 (13.33%) Oracle Forms
5 2 (13.33%) Oracle9i Database
5 2 (13.33%) Oracle 11i
5 2 (13.33%) E-Commerce
5 2 (13.33%) Oracle RMAN
5 2 (13.33%) Finance
5 2 (13.33%) Advertising
5 2 (13.33%) ATG
5 2 (13.33%) ITSM
5 2 (13.33%) Kronos
5 2 (13.33%) TOGAF
5 2 (13.33%) Retail

Service Management
Top Related IT Skills in Tyne and Wear by Category

For the 6 months to 23 July 2014, IT jobs across the Tyne and Wear region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 1 (6.67%) SharePoint
Applications
1 1 (6.67%) MS Office
Business Applications
1 2 (13.33%) Oracle 11i
1 2 (13.33%) Oracle Retail
Communications & Networking
1 2 (13.33%) FTP
Database & Business Intelligence
1 3 (20.00%) Oracle Database 11g
1 3 (20.00%) Oracle Database
2 2 (13.33%) SQL Server 2008
2 2 (13.33%) SQL Server
2 2 (13.33%) Oracle9i Database
2 2 (13.33%) Oracle Database 10g
2 2 (13.33%) SQL Server 2000
3 1 (6.67%) PostgreSQL
Development Applications
1 2 (13.33%) Oracle Forms
General
1 2 (13.33%) Finance
1 2 (13.33%) Advertising
1 2 (13.33%) Retail
1 2 (13.33%) Local Government
2 1 (6.67%) Back Office
2 1 (6.67%) Telecoms
Job Titles
1 6 (40.00%) Analyst
2 3 (20.00%) Support Analyst
2 3 (20.00%) Applications Support
2 3 (20.00%) Service Manager
3 2 (13.33%) Head of IT
3 2 (13.33%) Applications Manager
3 2 (13.33%) Applications Support Analyst
4 1 (6.67%) IT Support Analyst
4 1 (6.67%) IT Support Technician
4 1 (6.67%) IT Support Engineer
4 1 (6.67%) Service Desk Manager
4 1 (6.67%) Transition Manager
4 1 (6.67%) Incident Manager
4 1 (6.67%) Architect
4 1 (6.67%) IT Services Manager
4 1 (6.67%) 2nd Line Support Analyst
4 1 (6.67%) 2nd Line Support Engineer
4 1 (6.67%) 2nd Line Support Technician
4 1 (6.67%) Head of Service Management
4 1 (6.67%) IT Support
Miscellaneous
1 1 (6.67%) Smartcard
1 1 (6.67%) PACS
1 1 (6.67%) Statistics
1 1 (6.67%) CMDB
Operating Systems
1 3 (20.00%) UNIX
2 2 (13.33%) Windows
3 1 (6.67%) Linux
3 1 (6.67%) Red Hat Enterprise Linux
3 1 (6.67%) Windows 7
Processes & Methodologies
1 9 (60.00%) ITIL
2 5 (33.33%) Service Delivery
3 3 (20.00%) Problem Management
3 3 (20.00%) Performance Management
4 2 (13.33%) Time Management
4 2 (13.33%) Supplier Management
4 2 (13.33%) Enterprise Architecture
4 2 (13.33%) WFM
4 2 (13.33%) B2C
4 2 (13.33%) E-Commerce
4 2 (13.33%) ITSM
4 2 (13.33%) TOGAF
4 2 (13.33%) Document Management
5 1 (6.67%) Data Analysis
5 1 (6.67%) Business Analysis
5 1 (6.67%) Workflow
5 1 (6.67%) Migration
5 1 (6.67%) Risk Assessment
5 1 (6.67%) Programme Management
5 1 (6.67%) Asset Management
Programming Languages
1 4 (26.67%) SQL
2 1 (6.67%) Shell Script
2 1 (6.67%) Java
2 1 (6.67%) Perl
Qualifications
1 2 (13.33%) ITIL Certification
1 2 (13.33%) Degree
Quality Assurance & Compliance
1 1 (6.67%) DICOM
System Software
1 2 (13.33%) Oracle RMAN
1 2 (13.33%) Oracle RAC
2 1 (6.67%) VMware Infrastructure
2 1 (6.67%) Active Directory
Systems Management
1 2 (13.33%) Oracle Enterprise Manager
1 2 (13.33%) Data Guard
Vendors
1 5 (33.33%) Oracle
1 5 (33.33%) Microsoft
2 2 (13.33%) ATG
2 2 (13.33%) Kronos
3 1 (6.67%) VMware
3 1 (6.67%) Avaya
3 1 (6.67%) Red Hat
3 1 (6.67%) Business Objects
Newcastle Upon Tyne, Tyne and Wear
Advantage XPO
Salary: £29000 - £36000 per annum
Posted: Yesterday
Newcastle-upon-Tyne, Tyne and Wear
Accenture
Salary: Up to £38,000 per annum (doe) plus excellent benefits package
Posted: 6 days ago
Newcastle-upon-Tyne, Tyne and Wear
Accenture
Salary: £22,000 per annum depending on experience, plus excellent benefits
Posted: 13 days ago