The table below looks at the statistics for Service Management skills in IT jobs advertised for the Tyne and Wear region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 24 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Apr 2015
Same period 2014 Same period 2013
Service Management
Rank 70 60 52
Rank change year-on-year
-10 -8
Permanent jobs citing Service Management 5 6 15
As % of all permanent IT jobs located in Tyne and Wear 0.81% 1.08% 2.42%
As % of the Processes & Methodologies category 1.05% 1.43% 3.13%
Number of salaries quoted 0 2 14
Average salary - £40,250 £46,500
Average salary % change year-on-year
- -13.44%
UK excluding London average salary £45,000 £47,500 £45,000
% change year-on-year
-5.26% +5.55%
Service Management
North East

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Tyne and Wear region.

Processes & Methodologies Category
Tyne and Wear
Permanent IT job ads with a match in the
Processes & Methodologies category
474 420 480
As % of all permanent IT jobs located in Tyne and Wear 76.70% 75.95% 77.29%
Number of salaries quoted 388 370 411
Average salary £37,500 £35,232 £35,000
Average salary % change year-on-year
+6.43% +0.66%
90% offered a salary of more than £27,500 £28,636 £25,000
10% offered a salary of more than £57,500 £52,500 £46,983
UK excluding London average salary £44,000 £42,500 £40,000
% change year-on-year
+3.52% +6.25%

Service Management
Jobs Demand Trend in Tyne and Wear

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Tyne and Wear region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Tyne and Wear

Service Management
Salary Trend in Tyne and Wear

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Tyne and Wear region.

Service Management Salary Trend in Tyne and Wear

Service Management
Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the Tyne and Wear region over the 3 months to 24 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newcastle upon Tyne -8 5 - - 5
Service Management
North East

Service Management
Top 30 Related IT Skills in Tyne and Wear

For the 6 months to 24 April 2015, IT jobs across the Tyne and Wear region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 13 (76.47%) ITIL
2 11 (64.71%) Problem Management
3 10 (58.82%) Incident Management
3 10 (58.82%) MS Excel
3 10 (58.82%) Microsoft
3 10 (58.82%) Change Management
4 7 (41.18%) Security Cleared
5 6 (35.29%) SC Cleared
5 6 (35.29%) Analytical Skills
5 6 (35.29%) MS Office
6 5 (29.41%) Service Delivery
7 4 (23.53%) Life Science
8 3 (17.65%) Dynamics CRM
8 3 (17.65%) Dynamics AX
8 3 (17.65%) ICAEW
8 3 (17.65%) Customer Engagement
8 3 (17.65%) Office 365
8 3 (17.65%) Retail
8 3 (17.65%) Finance
8 3 (17.65%) Manufacturing
8 3 (17.65%) CIPFA
8 3 (17.65%) CIMA
8 3 (17.65%) GAP Analysis
8 3 (17.65%) Configuration Management
8 3 (17.65%) ACCA
8 3 (17.65%) Project Management
8 3 (17.65%) Microsoft Certification
8 3 (17.65%) PRINCE
8 3 (17.65%) CRM
8 3 (17.65%) SharePoint

Service Management
Top Related IT Skills in Tyne and Wear by Category

For the 6 months to 24 April 2015, IT jobs across the Tyne and Wear region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 3 (17.65%) SharePoint
Applications
1 10 (58.82%) MS Excel
2 6 (35.29%) MS Office
Business Applications
1 3 (17.65%) Dynamics CRM
1 3 (17.65%) Dynamics AX
2 1 (5.88%) Oracle 11i
Cloud Services
1 3 (17.65%) Office 365
Communications & Networking
1 2 (11.76%) LAN
1 2 (11.76%) WAN
1 2 (11.76%) VPN
1 2 (11.76%) Firewall
Database & Business Intelligence
1 1 (5.88%) SQL Server
1 1 (5.88%) Oracle9i Database
1 1 (5.88%) Oracle Database 10g
1 1 (5.88%) SQL Server 2000
1 1 (5.88%) Oracle Database 11g
1 1 (5.88%) SQL Server 2008
1 1 (5.88%) Oracle Database
General
1 3 (17.65%) Finance
1 3 (17.65%) Manufacturing
1 3 (17.65%) Retail
2 1 (5.88%) Local Government
2 1 (5.88%) Advertising
Job Titles
1 4 (23.53%) Services Delivery Manager
1 4 (23.53%) Service Manager
1 4 (23.53%) Delivery Manager
2 3 (17.65%) Analyst
2 3 (17.65%) Consultant
2 3 (17.65%) Microsoft Consultant
2 3 (17.65%) Dynamics AX Consultant
3 2 (11.76%) AIX Engineer
3 2 (11.76%) UNIX Support
3 2 (11.76%) Support Engineer
3 2 (11.76%) Service Analyst
3 2 (11.76%) Administrator
3 2 (11.76%) UNIX Engineer
3 2 (11.76%) UNIX Support Engineer
3 2 (11.76%) AIX Administrator
3 2 (11.76%) Service Desk Analyst
3 2 (11.76%) UNIX Administrator
4 1 (5.88%) Applications Support Analyst
4 1 (5.88%) Applications Support
4 1 (5.88%) Support Analyst
Libraries, Frameworks & Software Standards
1 2 (11.76%) Middleware
Miscellaneous
1 6 (35.29%) Analytical Skills
2 4 (23.53%) Life Science
3 2 (11.76%) Open Source
3 2 (11.76%) HACMP
4 1 (5.88%) Management Information System
Operating Systems
1 2 (11.76%) AIX
1 2 (11.76%) Solaris
1 2 (11.76%) UNIX
2 1 (5.88%) Windows
2 1 (5.88%) Windows XP
2 1 (5.88%) Windows 7
Processes & Methodologies
1 13 (76.47%) ITIL
2 11 (64.71%) Problem Management
3 10 (58.82%) Incident Management
3 10 (58.82%) Change Management
4 5 (29.41%) Service Delivery
5 3 (17.65%) Customer Engagement
5 3 (17.65%) Configuration Management
5 3 (17.65%) Project Management
5 3 (17.65%) PRINCE2
5 3 (17.65%) CRM
5 3 (17.65%) ERP
5 3 (17.65%) PRINCE
5 3 (17.65%) GAP Analysis
6 2 (11.76%) Workflow
6 2 (11.76%) Lean Six Sigma
6 2 (11.76%) Six Sigma
6 2 (11.76%) Disaster Recovery
7 1 (5.88%) Data Protection
7 1 (5.88%) Information Security
7 1 (5.88%) Document Management
Qualifications
1 7 (41.18%) Security Cleared
2 6 (35.29%) SC Cleared
3 3 (17.65%) Microsoft Certification
3 3 (17.65%) ACCA
3 3 (17.65%) CIPFA
3 3 (17.65%) CIMA
3 3 (17.65%) ICAEW
4 2 (11.76%) IBM AIX Certification
Quality Assurance & Compliance
1 1 (5.88%) SLA
System Software
1 2 (11.76%) GPFS
2 1 (5.88%) Active Directory
2 1 (5.88%) Oracle RAC
Systems Management
1 1 (5.88%) Oracle RMAN
1 1 (5.88%) Data Guard
Vendors
1 10 (58.82%) Microsoft
2 2 (11.76%) HP
2 2 (11.76%) Red Hat
2 2 (11.76%) IBM
3 1 (5.88%) Remedy
3 1 (5.88%) Oracle
3 1 (5.88%) Cisco
3 1 (5.88%) Dell
3 1 (5.88%) Peregrine
Newcastle Upon Tyne, Tyne and Wear
EasyWebRecruitment.com
Salary: £18k to £20k dependent on skills and experience
Posted: 3 days ago
Newcastle Upon Tyne, Tyne and Wear
Sage UK Limited
Salary: Competitive
Posted: 10 days ago
Newcastle upon Tyne
Capita - ITIN
Salary: £22000.00 - £25000.00 per annum + benefits
Posted: 12 days ago
Newcastle Upon Tyne, Tyne and Wear
Accenture
Salary: Up to £29,000 per annum From Entry-Level up to £29,000 DOE + Benefits
Posted: 17 days ago