The table below looks at the statistics for Service Management skills in IT jobs advertised for the Tyne and Wear region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 4 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
4 Mar 2015
Same period 2014 Same period 2013
Service Management
Rank 65 45 42
Rank change year-on-year
-20 -3
Permanent jobs citing Service Management 5 4 25
As % of all permanent IT jobs located in Tyne and Wear 0.88% 1.06% 4.19%
As % of the Processes & Methodologies category 1.10% 1.43% 5.25%
Number of salaries quoted 5 2 16
Average salary £45,000 £40,250 £28,400
Average salary % change year-on-year
+11.80% +41.72%
90% offered a salary of more than £20,000 £28,450 £24,500
10% offered a salary of more than £47,500 £52,050 £46,500
UK excluding London average salary £45,000 £45,000 £45,000
Service Management
North East

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Tyne and Wear region.

Processes & Methodologies Category
Tyne and Wear
Permanent IT job ads with a match in the
Processes & Methodologies category
455 279 476
As % of all permanent IT jobs located in Tyne and Wear 80.39% 74.01% 79.87%
Number of salaries quoted 406 219 417
Average salary £37,500 £42,500 £37,500
Average salary % change year-on-year
-11.76% +13.33%
90% offered a salary of more than £27,000 £26,500 £25,000
10% offered a salary of more than £61,215 £60,000 £55,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Service Management
Jobs Demand Trend in Tyne and Wear

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Tyne and Wear region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Tyne and Wear

Service Management
Salary Trend in Tyne and Wear

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Tyne and Wear region.

Service Management Salary Trend in Tyne and Wear

Service Management
Salary Histogram in Tyne and Wear

This chart provides a salary histogram for IT jobs citing Service Management across the Tyne and Wear region over the 3 months to 4 March 2015.

Service Management Salary Histogram in Tyne and Wear

Service Management
Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the Tyne and Wear region over the 3 months to 4 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Sunderland - 3 £47,500 -
Newcastle upon Tyne -20 1 £19,000 -52.79% 4
Gateshead - 1 £21,500 -
Service Management
North East

Service Management
Top 30 Related IT Skills in Tyne and Wear

For the 6 months to 4 March 2015, IT jobs across the Tyne and Wear region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 10 (71.43%) ITIL
2 8 (57.14%) Problem Management
3 7 (50.00%) Security Cleared
4 6 (42.86%) SC Cleared
4 6 (42.86%) Incident Management
4 6 (42.86%) MS Excel
4 6 (42.86%) Microsoft
5 5 (35.71%) Service Delivery
5 5 (35.71%) Change Management
6 4 (28.57%) Configuration Management
6 4 (28.57%) Finance
6 4 (28.57%) Life Science
7 3 (21.43%) Retail
7 3 (21.43%) Dynamics CRM
7 3 (21.43%) Dynamics AX
7 3 (21.43%) ICAEW
7 3 (21.43%) Customer Engagement
7 3 (21.43%) Office 365
7 3 (21.43%) Analytical Skills
7 3 (21.43%) Workflow
7 3 (21.43%) Manufacturing
7 3 (21.43%) CIPFA
7 3 (21.43%) CIMA
7 3 (21.43%) GAP Analysis
7 3 (21.43%) ACCA
7 3 (21.43%) Project Management
7 3 (21.43%) PRINCE
7 3 (21.43%) Disaster Recovery
7 3 (21.43%) HP
7 3 (21.43%) Microsoft Certification

Service Management
Top Related IT Skills in Tyne and Wear by Category

For the 6 months to 4 March 2015, IT jobs across the Tyne and Wear region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 3 (21.43%) SharePoint
2 1 (7.14%) Oracle Workflow
Applications
1 6 (42.86%) MS Excel
2 1 (7.14%) MS Office
Business Applications
1 3 (21.43%) Dynamics CRM
1 3 (21.43%) Dynamics AX
2 1 (7.14%) Oracle EBS R12
2 1 (7.14%) Oracle 11i
Cloud Services
1 3 (21.43%) Office 365
Communications & Networking
1 2 (14.29%) LAN
1 2 (14.29%) WAN
1 2 (14.29%) VPN
1 2 (14.29%) Firewall
Database & Business Intelligence
1 1 (7.14%) Oracle Database 11g
1 1 (7.14%) SQL Server 2008
1 1 (7.14%) Oracle Database
1 1 (7.14%) SQL Server 2000
1 1 (7.14%) SQL Server
1 1 (7.14%) Oracle Database 10g
1 1 (7.14%) Oracle Discoverer
1 1 (7.14%) Oracle Reports
1 1 (7.14%) Oracle9i Database
General
1 4 (28.57%) Finance
2 3 (21.43%) Retail
2 3 (21.43%) Manufacturing
3 1 (7.14%) Local Government
3 1 (7.14%) Advertising
Job Titles
1 4 (28.57%) Analyst
1 4 (28.57%) Services Delivery Manager
1 4 (28.57%) Service Manager
1 4 (28.57%) Delivery Manager
2 3 (21.43%) Microsoft Consultant
2 3 (21.43%) Dynamics AX Consultant
2 3 (21.43%) Service Desk Analyst
2 3 (21.43%) Consultant
2 3 (21.43%) Service Analyst
3 2 (14.29%) Administrator
3 2 (14.29%) Support Engineer
3 2 (14.29%) Applications Support
3 2 (14.29%) UNIX Administrator
3 2 (14.29%) AIX Engineer
3 2 (14.29%) UNIX Support
3 2 (14.29%) AIX Administrator
3 2 (14.29%) UNIX Engineer
3 2 (14.29%) UNIX Support Engineer
4 1 (7.14%) Applications Support Technician
4 1 (7.14%) Applications Support Analyst
Libraries, Frameworks & Software Standards
1 2 (14.29%) Middleware
2 1 (7.14%) HTML
Miscellaneous
1 4 (28.57%) Life Science
2 3 (21.43%) Analytical Skills
3 2 (14.29%) HACMP
3 2 (14.29%) Management Information System
3 2 (14.29%) Open Source
Operating Systems
1 3 (21.43%) UNIX
2 2 (14.29%) Windows
2 2 (14.29%) AIX
2 2 (14.29%) Solaris
2 2 (14.29%) Windows XP
2 2 (14.29%) Windows 7
Processes & Methodologies
1 10 (71.43%) ITIL
2 8 (57.14%) Problem Management
3 6 (42.86%) Incident Management
4 5 (35.71%) Service Delivery
4 5 (35.71%) Change Management
5 4 (28.57%) Configuration Management
6 3 (21.43%) Customer Engagement
6 3 (21.43%) Workflow
6 3 (21.43%) GAP Analysis
6 3 (21.43%) Project Management
6 3 (21.43%) PRINCE
6 3 (21.43%) Disaster Recovery
6 3 (21.43%) CRM
6 3 (21.43%) ERP
6 3 (21.43%) PRINCE2
7 2 (14.29%) Six Sigma
7 2 (14.29%) ITSM
7 2 (14.29%) Data Protection
7 2 (14.29%) Lean Six Sigma
7 2 (14.29%) Information Security
Programming Languages
1 1 (7.14%) PL/SQL
1 1 (7.14%) SQL
Qualifications
1 7 (50.00%) Security Cleared
2 6 (42.86%) SC Cleared
3 3 (21.43%) ICAEW
3 3 (21.43%) CIPFA
3 3 (21.43%) CIMA
3 3 (21.43%) ACCA
3 3 (21.43%) Microsoft Certification
4 2 (14.29%) IBM AIX Certification
Quality Assurance & Compliance
1 2 (14.29%) SLA
System Software
1 2 (14.29%) GPFS
2 1 (7.14%) Oracle RAC
2 1 (7.14%) Oracle RMAN
2 1 (7.14%) Active Directory
Systems Management
1 1 (7.14%) Data Guard
Vendors
1 6 (42.86%) Microsoft
2 3 (21.43%) HP
3 2 (14.29%) Dell
3 2 (14.29%) Cisco
3 2 (14.29%) IBM
3 2 (14.29%) Oracle
3 2 (14.29%) Red Hat
4 1 (7.14%) Remedy
4 1 (7.14%) Peregrine
Newcastle Upon Tyne, Tyne and Wear
Accenture
Salary: Up to £29,000 per annum From Entry-Level up to £29,000 DOE + Benefits
Posted: 20 days ago