The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Bristol region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 20 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
20 Aug 2014
Same period 2013 Same period 2012
Second Line Support
Rank 102 114 105
Rank change year-on-year
+12 -9
Permanent jobs requiring a 2nd Line Support 19 9 7
As % of all permanent IT jobs located in Bristol 1.07% 0.56% 0.44%
As % of the Job Titles category 1.12% 0.60% 0.46%
Number of salaries quoted 17 9 7
Average salary £25,000 £26,500 £23,000
Average salary % change year-on-year
-5.66% +15.21%
90% offered a salary of more than £20,900 £23,300 £20,000
10% offered a salary of more than £26,500 £33,500 £26,600
UK excluding London average salary £24,500 £25,000 £25,000
% change year-on-year
-2.00% -
2nd Line Support
South West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Bristol region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Bristol
Permanent IT job ads with a match in the
Job Titles category
1690 1502 1528
As % of all permanent IT jobs located in Bristol 95.26% 93.47% 95.56%
Number of salaries quoted 1348 1335 1315
Average salary £37,500 £35,000 £37,000
Average salary % change year-on-year
+7.14% -5.40%
90% offered a salary of more than £24,500 £24,000 £26,000
10% offered a salary of more than £58,225 £52,500 £50,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

2nd Line Support
Jobs Demand Trend in Bristol

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Bristol region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Bristol

2nd Line Support
Salary Trend in Bristol

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Bristol region.

2nd Line Support Salary Trend in Bristol

2nd Line Support
Top 30 Related IT Skills in Bristol

For the 6 months to 20 August 2014, IT jobs across the Bristol region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 21 (77.78%) Windows
2 17 (62.96%) Active Directory
3 11 (40.74%) MS Exchange
4 10 (37.04%) Microsoft
5 9 (33.33%) DNS
5 9 (33.33%) Exchange Server 2010
6 8 (29.63%) Windows 7
7 6 (22.22%) DHCP
7 6 (22.22%) TCP/IP
7 6 (22.22%) MS Excel
8 5 (18.52%) Cisco
8 5 (18.52%) Mac OS X
9 4 (14.81%) SLA
9 4 (14.81%) VoIP
9 4 (14.81%) Firewall
9 4 (14.81%) Backup Exec
9 4 (14.81%) VMware
9 4 (14.81%) Asset Management
9 4 (14.81%) PDA
9 4 (14.81%) Software Packaging
9 4 (14.81%) SCCM
9 4 (14.81%) Windows Server 2008
9 4 (14.81%) Video Conferencing
9 4 (14.81%) SC Cleared
9 4 (14.81%) Security Cleared
10 3 (11.11%) VMware Infrastructure
10 3 (11.11%) WatchGuard
10 3 (11.11%) iSCSI
10 3 (11.11%) Fibre Channel
10 3 (11.11%) NAS

2nd Line Support
Top Related IT Skills in Bristol by Category

For the 6 months to 20 August 2014, IT jobs across the Bristol region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 11 (40.74%) MS Exchange
2 9 (33.33%) Exchange Server 2010
3 3 (11.11%) SharePoint
4 2 (7.41%) Blackberry Enterprise Server
5 1 (3.70%) Exchange Server 2007
Applications
1 6 (22.22%) MS Excel
2 2 (7.41%) MS Office
Cloud Services
1 2 (7.41%) Google Apps
Communications & Networking
1 9 (33.33%) DNS
2 6 (22.22%) DHCP
2 6 (22.22%) TCP/IP
3 4 (14.81%) VoIP
3 4 (14.81%) Firewall
4 3 (11.11%) iSCSI
4 3 (11.11%) NAS
4 3 (11.11%) Fibre Channel
4 3 (11.11%) SAN
5 1 (3.70%) LAN
5 1 (3.70%) WAN
5 1 (3.70%) VPN
General
1 1 (3.70%) Back Office
1 1 (3.70%) Spanish Language
Libraries, Frameworks & Software Standards
1 4 (14.81%) Software Packaging
Miscellaneous
1 4 (14.81%) PDA
1 4 (14.81%) Video Conferencing
2 2 (7.41%) Blackberry
Operating Systems
1 21 (77.78%) Windows
2 8 (29.63%) Windows 7
3 5 (18.52%) Mac OS X
4 4 (14.81%) Windows Server 2008
5 3 (11.11%) Windows Server 2003
5 3 (11.11%) AIX
5 3 (11.11%) Linux
5 3 (11.11%) UNIX
6 2 (7.41%) Mac OS
7 1 (3.70%) Windows XP
7 1 (3.70%) Windows 8
Processes & Methodologies
1 4 (14.81%) Asset Management
2 3 (11.11%) Service Delivery
3 2 (7.41%) System Testing
3 2 (7.41%) Incident Management
3 2 (7.41%) ITIL
4 1 (3.70%) CRM
4 1 (3.70%) Technical Architecture
Programming Languages
1 3 (11.11%) SQL
Qualifications
1 4 (14.81%) SC Cleared
1 4 (14.81%) Security Cleared
2 2 (7.41%) MCP
3 1 (3.70%) CCNA
3 1 (3.70%) Cisco Certification
3 1 (3.70%) Microsoft Certification
3 1 (3.70%) MCTS
3 1 (3.70%) Degree
3 1 (3.70%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 4 (14.81%) SLA
System Software
1 17 (62.96%) Active Directory
2 3 (11.11%) VMware Infrastructure
Systems Management
1 4 (14.81%) Backup Exec
1 4 (14.81%) SCCM
2 3 (11.11%) ARCserve
Vendors
1 10 (37.04%) Microsoft
2 5 (18.52%) Cisco
3 4 (14.81%) VMware
4 3 (11.11%) WatchGuard
4 3 (11.11%) Veeam
4 3 (11.11%) 3PAR
4 3 (11.11%) IBM
4 3 (11.11%) EMC
4 3 (11.11%) Juniper
5 2 (7.41%) Google
6 1 (3.70%) Apple
6 1 (3.70%) Citrix
6 1 (3.70%) HP
Bristol
Hays IT - Uk Posting account
Salary: £24000.00 - £28000.00 per annum
Posted: 2 days ago
Bristol, Chipping Sodbury, Yate, Thornbury, United...
XIST4 IT LIMITED
Salary: £18-25,000 + Bens
Posted: 16 days ago