The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Bristol region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 1 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Oct 2014
Same period 2013 Same period 2012
Second Line Support
Rank 107 116 106
Rank change year-on-year
+9 -10
Permanent jobs requiring a 2nd Line Support 18 7 3
As % of all permanent IT jobs located in Bristol 1.01% 0.43% 0.19%
As % of the Job Titles category 1.05% 0.46% 0.20%
Number of salaries quoted 14 7 3
Average salary £25,000 £24,000 £20,000
Average salary % change year-on-year
+4.16% +20.00%
UK excluding London average salary £25,000 £24,000 £24,000
% change year-on-year
+4.16% -
2nd Line Support
South West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Bristol region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Bristol
Permanent IT job ads with a match in the
Job Titles category
1710 1521 1523
As % of all permanent IT jobs located in Bristol 95.48% 94.30% 95.49%
Number of salaries quoted 1434 1333 1323
Average salary £37,500 £35,000 £37,000
Average salary % change year-on-year
+7.14% -5.40%
90% offered a salary of more than £24,000 £24,000 £25,000
10% offered a salary of more than £60,000 £52,500 £50,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support
Jobs Demand Trend in Bristol

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Bristol region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Bristol

2nd Line Support
Salary Trend in Bristol

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Bristol region.

2nd Line Support Salary Trend in Bristol

2nd Line Support
Top 30 Related IT Skills in Bristol

For the 6 months to 1 October 2014, IT jobs across the Bristol region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 24 (80.00%) Windows
2 18 (60.00%) Active Directory
3 10 (33.33%) Microsoft
4 9 (30.00%) DNS
4 9 (30.00%) MS Exchange
5 7 (23.33%) Windows 7
5 7 (23.33%) Exchange Server 2010
6 6 (20.00%) MS Excel
6 6 (20.00%) DHCP
6 6 (20.00%) Cisco
7 5 (16.67%) TCP/IP
7 5 (16.67%) ITIL
7 5 (16.67%) Mac OS X
7 5 (16.67%) VMware
7 5 (16.67%) SCCM
8 4 (13.33%) Software Packaging
8 4 (13.33%) Video Conferencing
8 4 (13.33%) SC Cleared
8 4 (13.33%) Security Cleared
8 4 (13.33%) VMware Infrastructure
8 4 (13.33%) Windows Server 2008
8 4 (13.33%) Analytical Skills
8 4 (13.33%) Casper Suite
8 4 (13.33%) Asset Management
8 4 (13.33%) PDA
8 4 (13.33%) Windows Server 2003
8 4 (13.33%) Service Delivery
8 4 (13.33%) VoIP
8 4 (13.33%) SLA
9 3 (10.00%) IBM

2nd Line Support
Top Related IT Skills in Bristol by Category

For the 6 months to 1 October 2014, IT jobs across the Bristol region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (30.00%) MS Exchange
2 7 (23.33%) Exchange Server 2010
3 3 (10.00%) SharePoint
4 2 (6.67%) Blackberry Enterprise Server
Applications
1 6 (20.00%) MS Excel
2 3 (10.00%) MS Office
Cloud Services
1 2 (6.67%) Google Apps
Communications & Networking
1 9 (30.00%) DNS
2 6 (20.00%) DHCP
3 5 (16.67%) TCP/IP
4 4 (13.33%) VoIP
5 3 (10.00%) SAN
5 3 (10.00%) Firewall
5 3 (10.00%) Fibre Channel
5 3 (10.00%) NAS
5 3 (10.00%) iSCSI
6 1 (3.33%) VPN
6 1 (3.33%) WAN
6 1 (3.33%) LAN
General
1 1 (3.33%) Back Office
1 1 (3.33%) Spanish Language
Libraries, Frameworks & Software Standards
1 4 (13.33%) Software Packaging
Miscellaneous
1 4 (13.33%) Video Conferencing
1 4 (13.33%) Analytical Skills
1 4 (13.33%) PDA
2 2 (6.67%) User Experience
2 2 (6.67%) Blackberry
Operating Systems
1 24 (80.00%) Windows
2 7 (23.33%) Windows 7
3 5 (16.67%) Mac OS X
4 4 (13.33%) Windows Server 2008
4 4 (13.33%) Windows Server 2003
5 3 (10.00%) AIX
5 3 (10.00%) Linux
5 3 (10.00%) UNIX
6 2 (6.67%) Mac OS
7 1 (3.33%) Windows XP
Processes & Methodologies
1 5 (16.67%) ITIL
2 4 (13.33%) Asset Management
2 4 (13.33%) Service Delivery
3 2 (6.67%) System Testing
3 2 (6.67%) Incident Management
3 2 (6.67%) Content Management
4 1 (3.33%) CRM
4 1 (3.33%) Network Monitoring
4 1 (3.33%) Continuous Improvement
4 1 (3.33%) Time Management
Programming Languages
1 3 (10.00%) SQL
Qualifications
1 4 (13.33%) SC Cleared
1 4 (13.33%) Security Cleared
2 2 (6.67%) ITIL Foundation Certificate
2 2 (6.67%) MCP
2 2 (6.67%) Cisco Certification
2 2 (6.67%) Microsoft Certification
2 2 (6.67%) CCNA
3 1 (3.33%) MCSE
3 1 (3.33%) MCSA
3 1 (3.33%) MCTS
3 1 (3.33%) MCITP
3 1 (3.33%) VMware Certified Professional (VCP)
3 1 (3.33%) Degree
3 1 (3.33%) CCENT
Quality Assurance & Compliance
1 4 (13.33%) SLA
System Software
1 18 (60.00%) Active Directory
2 4 (13.33%) VMware Infrastructure
Systems Management
1 5 (16.67%) SCCM
2 4 (13.33%) Casper Suite
3 3 (10.00%) ARCserve
3 3 (10.00%) Backup Exec
Vendors
1 10 (33.33%) Microsoft
2 6 (20.00%) Cisco
3 5 (16.67%) VMware
4 3 (10.00%) IBM
4 3 (10.00%) Juniper
4 3 (10.00%) EMC
4 3 (10.00%) Citrix
4 3 (10.00%) 3PAR
4 3 (10.00%) Veeam
4 3 (10.00%) WatchGuard
5 2 (6.67%) Google
5 2 (6.67%) Apple
6 1 (3.33%) HP