The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised for the Bristol region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 24 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Bristol region.

Location
3 months to
24 Apr 2014
Same period 2013 Same period 2012
Second Line Support
Rank 118 119 109
Rank change year-on-year
+1 -10
Permanent jobs requiring a 2nd Line Support 4 7 10
As % of all permanent IT jobs located in Bristol 0.20% 0.39% 0.55%
As % of the Job Titles category 0.21% 0.40% 0.57%
Number of salaries quoted 3 6 10
Average salary £22,500 £25,000 £35,000
Average salary % change year-on-year
-10.00% -28.57%
UK excluding London average salary £24,000 £25,000 £24,000
% change year-on-year
-4.00% +4.16%
Job Titles Category
Bristol
Permanent IT job ads with a match in the
Job Titles category
1924 1755 1743
As % of all permanent IT jobs located in Bristol 96.73% 96.85% 95.87%
Number of salaries quoted 1568 1506 1525
Average salary £37,500 £36,000 £36,000
Average salary % change year-on-year
+4.16% -
90% offered a salary of more than £23,500 £23,500 £25,000
10% offered a salary of more than £55,000 £50,000 £50,000
UK excluding London average salary £40,000 £38,000 £38,000
% change year-on-year
+5.26% -
2nd Line Support
South West

2nd Line Support
Jobs Demand Trend in Bristol

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Bristol region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Bristol

2nd Line Support
Salary Trend in Bristol

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Bristol region.

2nd Line Support Salary Trend in Bristol

2nd Line Support
Top 30 Related IT Skills in Bristol

For the 6 months to 24 April 2014, IT jobs across the Bristol region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 12 (70.59%) Windows
2 10 (58.82%) Active Directory
3 8 (47.06%) Windows 7
4 7 (41.18%) MS Office
5 6 (35.29%) MS Excel
5 6 (35.29%) Microsoft
6 5 (29.41%) Blackberry
7 4 (23.53%) Finance
7 4 (23.53%) ITIL
7 4 (23.53%) Windows XP
7 4 (23.53%) MS Exchange
7 4 (23.53%) DHCP
7 4 (23.53%) TCP/IP
7 4 (23.53%) DNS
8 3 (17.65%) Oracle
8 3 (17.65%) Blackberry Enterprise Server
9 2 (11.76%) Service Management
9 2 (11.76%) E-business
9 2 (11.76%) Legal
9 2 (11.76%) WorkSite
9 2 (11.76%) Exchange Server 2007
9 2 (11.76%) Windows Server 2008
9 2 (11.76%) Exchange Server 2010
9 2 (11.76%) CRM
9 2 (11.76%) Oracle Financials
9 2 (11.76%) SLA
9 2 (11.76%) Cisco
9 2 (11.76%) VPN
9 2 (11.76%) LAN
9 2 (11.76%) WAN

2nd Line Support
Top Related IT Skills in Bristol by Category

For the 6 months to 24 April 2014, IT jobs across the Bristol region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (23.53%) MS Exchange
2 3 (17.65%) Blackberry Enterprise Server
3 2 (11.76%) WorkSite
3 2 (11.76%) Exchange Server 2007
3 2 (11.76%) Exchange Server 2010
4 1 (5.88%) SharePoint
4 1 (5.88%) CMS
4 1 (5.88%) Exchange Server 2003
Applications
1 7 (41.18%) MS Office
2 6 (35.29%) MS Excel
Business Applications
1 2 (11.76%) Oracle Financials
Communications & Networking
1 4 (23.53%) DHCP
1 4 (23.53%) TCP/IP
1 4 (23.53%) DNS
2 2 (11.76%) VPN
2 2 (11.76%) LAN
2 2 (11.76%) WAN
3 1 (5.88%) Firewall
3 1 (5.88%) IP Telephony
Database & Business Intelligence
1 1 (5.88%) SQL Server
1 1 (5.88%) Oracle Database
General
1 4 (23.53%) Finance
2 2 (11.76%) Legal
3 1 (5.88%) Law
Libraries, Frameworks & Software Standards
1 1 (5.88%) WebCenter
Miscellaneous
1 5 (29.41%) Blackberry
2 1 (5.88%) Handset
Operating Systems
1 12 (70.59%) Windows
2 8 (47.06%) Windows 7
3 4 (23.53%) Windows XP
4 2 (11.76%) Windows Server 2008
5 1 (5.88%) Windows 8
5 1 (5.88%) Windows Server 2012
5 1 (5.88%) Apple iOS
5 1 (5.88%) Android
Processes & Methodologies
1 4 (23.53%) ITIL
2 2 (11.76%) Service Management
2 2 (11.76%) E-business
2 2 (11.76%) CRM
3 1 (5.88%) Project Management
3 1 (5.88%) Benchmarking
3 1 (5.88%) Root Cause Analysis
3 1 (5.88%) Web Application Development
3 1 (5.88%) Problem Management
3 1 (5.88%) Incident Management
3 1 (5.88%) Technical Architecture
Programming Languages
1 1 (5.88%) SQL
Qualifications
1 1 (5.88%) CCNA
1 1 (5.88%) Cisco Certification
1 1 (5.88%) Degree
Quality Assurance & Compliance
1 2 (11.76%) SLA
System Software
1 10 (58.82%) Active Directory
2 1 (5.88%) Terminal Services
Systems Management
1 1 (5.88%) SCCM
1 1 (5.88%) SCOM
1 1 (5.88%) Backup Exec
Vendors
1 6 (35.29%) Microsoft
2 3 (17.65%) Oracle
3 2 (11.76%) Cisco
4 1 (5.88%) Dell
4 1 (5.88%) Symantec
4 1 (5.88%) VMware