2nd Line Desktop Support Engineer Jobs in England

Second Line Desktop Support Engineer
UK > England

The median Second Line Desktop Support Engineer salary in England is £32,500 per year according to job vacancies posted during the 6 months to 26 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
26 Apr 2024
Same period 2023 Same period 2022
Rank 790 924 1110
Rank change year-on-year +134 +186 -262
Permanent jobs requiring a 2nd Line Desktop Support Engineer 32 17 22
As % of all permanent jobs advertised in England 0.038% 0.018% 0.017%
As % of the Job Titles category 0.040% 0.020% 0.018%
Number of salaries quoted 31 14 21
10th Percentile - £29,650 £25,500
25th Percentile £28,500 £30,500 £27,000
Median annual salary (50th Percentile) £32,500 £34,250 £28,000
Median % change year-on-year -5.11% +22.32% +3.70%
75th Percentile £33,750 £38,000 £35,000
90th Percentile £37,500 £43,950 £48,750
UK median annual salary £32,500 £34,250 £28,000
% change year-on-year -5.11% +22.32% +7.69%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 80,251 85,470 125,579
% of permanent jobs with a recognized job title 94.48% 91.57% 96.08%
Number of salaries quoted 60,137 54,051 75,614
10th Percentile £28,500 £32,626 £32,500
25th Percentile £38,000 £45,000 £43,000
Median annual salary (50th Percentile) £53,500 £60,899 £60,000
Median % change year-on-year -12.15% +1.50% +9.09%
75th Percentile £71,991 £82,500 £80,000
90th Percentile £91,250 £100,000 £97,500
UK median annual salary £52,686 £60,000 £60,000
% change year-on-year -12.19% - +9.09%

2nd Line Desktop Support Engineer
Job Vacancy Trend in England

Job postings that featured 2nd Line Desktop Support Engineer in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 2nd Line Desktop Support Engineer in England

2nd Line Desktop Support Engineer
Salary Trend in England

3-month moving average salary quoted in jobs citing 2nd Line Desktop Support Engineer in England.

Salary trend for 2nd Line Desktop Support Engineer in England

2nd Line Desktop Support Engineer
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Desktop Support Engineer in England over the 6 months to 26 April 2024.

Salary histogram for 2nd Line Desktop Support Engineer in England

2nd Line Desktop Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Desktop Support Engineer within the England region over the 6 months to 26 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South West - 10 £29,000 - 1
Midlands +13 8 £32,500 +4.84%
East Midlands -12 6 £32,500 +4.84%
North of England - 6 £32,500 -
Yorkshire - 5 £32,500 -
London +139 4 £45,000 +18.42%
South East +25 3 £34,000 +13.33%
West Midlands +28 2 £26,500 -14.52%
North West - 1 £28,000 -
East of England - 1 £35,000 -
2nd Line Desktop Support Engineer
UK

2nd Line Desktop Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 26 April 2024, 2nd Line Desktop Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Desktop Support Engineer in the job title.

1 30 (93.75%) Windows
2 28 (87.50%) Active Directory
3 26 (81.25%) Social Skills
4 25 (78.13%) Microsoft
5 24 (75.00%) Customer Service
6 23 (71.88%) Problem-Solving
6 23 (71.88%) Microsoft Office
7 22 (68.75%) Degree
8 21 (65.63%) Computer Science
8 21 (65.63%) Network Security
8 21 (65.63%) Mac OS
8 21 (65.63%) Microsoft Certification
8 21 (65.63%) A+ Certification
8 21 (65.63%) MCP
8 21 (65.63%) Onboarding
8 21 (65.63%) Computer Science Degree
8 21 (65.63%) DBS Check
9 7 (21.88%) Finance
10 6 (18.75%) Windows 10
11 5 (15.63%) Microsoft 365
12 4 (12.50%) Azure
12 4 (12.50%) Legal
12 4 (12.50%) Firewall
12 4 (12.50%) Entra ID
12 4 (12.50%) Windows Server
13 3 (9.38%) Customer-Centricity
13 3 (9.38%) DNS
13 3 (9.38%) Cybersecurity
13 3 (9.38%) SharePoint
14 2 (6.25%) TCP/IP

2nd Line Desktop Support Engineer Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (9.38%) SharePoint
2 1 (3.13%) Microsoft Exchange
Applications
1 23 (71.88%) Microsoft Office
Cloud Services
1 5 (15.63%) Microsoft 365
2 4 (12.50%) Azure
2 4 (12.50%) Entra ID
3 1 (3.13%) AWS
3 1 (3.13%) GCP
Communications & Networking
1 21 (65.63%) Network Security
2 4 (12.50%) Firewall
3 3 (9.38%) DNS
4 2 (6.25%) DHCP
4 2 (6.25%) LAN
4 2 (6.25%) Remote Desktop
4 2 (6.25%) TCP/IP
4 2 (6.25%) WAN
5 1 (3.13%) Ethernet
5 1 (3.13%) Internet
5 1 (3.13%) Wireless
General
1 26 (81.25%) Social Skills
2 7 (21.88%) Finance
3 4 (12.50%) Legal
4 2 (6.25%) Inclusion and Diversity
5 1 (3.13%) Analytical Skills
5 1 (3.13%) Law
Miscellaneous
1 21 (65.63%) Onboarding
2 1 (3.13%) Driving Licence
2 1 (3.13%) Self-Motivation
2 1 (3.13%) Team-Oriented Environment
Operating Systems
1 30 (93.75%) Windows
2 21 (65.63%) Mac OS
3 6 (18.75%) Windows 10
4 4 (12.50%) Windows Server
5 1 (3.13%) Apple iOS
5 1 (3.13%) Windows 7
5 1 (3.13%) Windows NT
5 1 (3.13%) Windows XP
Processes & Methodologies
1 24 (75.00%) Customer Service
2 23 (71.88%) Problem-Solving
3 21 (65.63%) Computer Science
4 3 (9.38%) Customer-Centricity
4 3 (9.38%) Cybersecurity
5 2 (6.25%) Customer-Centric Approach
5 2 (6.25%) ITIL
5 2 (6.25%) ITSM
6 1 (3.13%) Budgeting
6 1 (3.13%) Budgeting and Forecasting
6 1 (3.13%) Disaster Recovery
6 1 (3.13%) Fintech
6 1 (3.13%) Hardware Maintenance
6 1 (3.13%) Incident Management
6 1 (3.13%) Migration
6 1 (3.13%) Service Delivery
6 1 (3.13%) Service Management
6 1 (3.13%) Software Deployment
6 1 (3.13%) Software Licensing
6 1 (3.13%) User Experience
Programming Languages
1 2 (6.25%) PowerShell
Qualifications
1 22 (68.75%) Degree
2 21 (65.63%) A+ Certification
2 21 (65.63%) Computer Science Degree
2 21 (65.63%) DBS Check
2 21 (65.63%) MCP
2 21 (65.63%) Microsoft Certification
3 1 (3.13%) AWS Certification
3 1 (3.13%) CCNA
3 1 (3.13%) Cisco Certification
System Software
1 28 (87.50%) Active Directory
2 1 (3.13%) Hyper-V
2 1 (3.13%) Virtual Desktop
2 1 (3.13%) VMware Infrastructure
Systems Management
1 1 (3.13%) AirWatch
1 1 (3.13%) Microsoft Intune
1 1 (3.13%) SCCM
Vendors
1 25 (78.13%) Microsoft
2 1 (3.13%) Aruba
2 1 (3.13%) Citrix
2 1 (3.13%) HP
2 1 (3.13%) ServiceNow
2 1 (3.13%) VMware