The table below looks at the statistics for Service Management skills in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
Service Management
Rank 117 138 146
Rank change year-on-year
+21 +8
Permanent jobs citing Service Management 2605 2030 2121
As % of all permanent IT jobs located in England 2.38% 2.00% 1.92%
As % of the Processes & Methodologies category 2.95% 2.51% 2.46%
Number of salaries quoted 1927 1524 1704
Average salary £47,500 £47,500 £45,000
Average salary % change year-on-year
- +5.55%
90% offered a salary of more than £27,000 £26,000 £26,250
10% offered a salary of more than £71,500 £75,000 £70,000
UK excluding London average salary £42,500 £44,000 £42,000
% change year-on-year
-3.40% +4.76%
Service Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the England region.

Processes & Methodologies Category
England
Permanent IT job ads with a match in the
Processes & Methodologies category
88348 80777 86180
As % of all permanent IT jobs located in England 80.76% 79.43% 77.93%
Number of salaries quoted 71077 66715 73803
Average salary £48,500 £47,500 £47,000
Average salary % change year-on-year
+2.10% +1.06%
90% offered a salary of more than £31,000 £30,000 £30,000
10% offered a salary of more than £72,500 £75,000 £72,500
UK excluding London average salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

Service Management
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the England region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in England

Service Management
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the England region.

Service Management Salary Trend in England

Service Management
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Management across the England region over the 3 months to 22 August 2014.

Service Management Salary Histogram in England

Service Management
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the England region over the 3 months to 22 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +33 1010 £54,000 +2.85% 128
South East +13 695 £42,500 -5.55% 72
Yorkshire -26 218 £35,000 -12.50% 28
South West +22 149 £40,000 +20.30% 26
North West +19 141 £45,000 -10.00% 21
East of England +35 133 £40,000 -5.88% 15
West Midlands +8 133 £55,000 +13.40% 21
East Midlands -16 70 £40,857 -9.20% 9
North East +13 20 £37,500 +41.50% 6
Midlands +9 2 £50,000 -
Service Management
UK

Service Management
Top 30 Related IT Skills in England

For the 6 months to 22 August 2014, IT jobs across the England region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 3369 (65.88%) ITIL
2 1425 (27.86%) Service Delivery
3 1386 (27.10%) Finance
4 1274 (24.91%) ITSM
5 1085 (21.22%) Windows
6 999 (19.53%) Microsoft
7 874 (17.09%) SLA
8 835 (16.33%) Project Management
9 671 (13.12%) Change Management
10 662 (12.94%) MS Excel
11 661 (12.93%) Degree
12 637 (12.46%) SQL
13 575 (11.24%) PRINCE2
14 573 (11.20%) Active Directory
15 540 (10.56%) Telecoms
16 525 (10.27%) MS Office
17 506 (9.89%) Incident Management
18 501 (9.80%) Problem Management
19 476 (9.31%) Security Cleared
20 436 (8.53%) Linux
21 433 (8.47%) ITIL Certification
22 428 (8.37%) VMware
23 420 (8.21%) Stakeholder Management
24 419 (8.19%) UNIX
25 407 (7.96%) Oracle
26 382 (7.47%) Continuous Improvement
27 373 (7.29%) SQL Server
27 373 (7.29%) Cisco
28 345 (6.75%) Management Information System
29 327 (6.39%) SC Cleared

Service Management
Top Related IT Skills in England by Category

For the 6 months to 22 August 2014, IT jobs across the England region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 222 (4.34%) MS Exchange
2 175 (3.42%) SharePoint
3 151 (2.95%) IIS
4 99 (1.94%) Tomcat
5 94 (1.84%) Apache
6 77 (1.51%) Exchange Server 2010
7 68 (1.33%) Lync
8 57 (1.11%) WebSphere
9 54 (1.06%) Blackberry Enterprise Server
10 42 (0.82%) Exchange Server 2003
11 31 (0.61%) Exchange Server 2013
12 30 (0.59%) BizTalk Server
13 26 (0.51%) Exchange Server 2007
14 24 (0.47%) SharePoint 2010
15 23 (0.45%) IBM Notes
15 23 (0.45%) CMS
16 18 (0.35%) WebLogic
17 17 (0.33%) CICS
17 17 (0.33%) SharePoint 2013
17 17 (0.33%) OpenStack
Applications
1 662 (12.94%) MS Excel
2 525 (10.27%) MS Office
3 113 (2.21%) MS PowerPoint
4 54 (1.06%) MS Visio
5 44 (0.86%) MS Project
6 21 (0.41%) Spreadsheet
7 8 (0.16%) InfoPath
8 2 (0.039%) PaintShop Pro
Business Applications
1 133 (2.60%) Remedy ITSM
2 31 (0.61%) Oracle EBS
3 26 (0.51%) assyst
4 16 (0.31%) Dynamics CRM
4 16 (0.31%) Dynamics AX
5 14 (0.27%) Oracle ERP
6 13 (0.25%) Oracle General Ledger
7 10 (0.20%) SAP CRM
8 9 (0.18%) Maximo
8 9 (0.18%) Oracle BPM
9 7 (0.14%) RMDS
9 7 (0.14%) Dynamics NAV
9 7 (0.14%) Temenos T24
10 6 (0.12%) SAP Oil and Gas
10 6 (0.12%) HFM
10 6 (0.12%) Oracle Applications
11 5 (0.098%) SAP SD
11 5 (0.098%) BASE24
11 5 (0.098%) Oracle EBS R12
12 4 (0.078%) Oracle Retail
Cloud Services
1 121 (2.37%) SaaS
2 59 (1.15%) Cloud Computing
3 39 (0.76%) Amazon AWS
4 26 (0.51%) PaaS
5 17 (0.33%) IaaS
6 13 (0.25%) Amazon EC2
7 12 (0.23%) Office 365
8 10 (0.20%) Force.com
8 10 (0.20%) Microsoft Azure
9 6 (0.12%) Google Apps
10 4 (0.078%) Google Compute Engine
11 2 (0.039%) Amazon S3
12 1 (0.020%) IBM Blueworks
12 1 (0.020%) Amazon ELB
Communications & Networking
1 265 (5.18%) SAN
2 258 (5.04%) DNS
3 257 (5.03%) Firewall
4 221 (4.32%) TCP/IP
5 205 (4.01%) LAN
6 201 (3.93%) WAN
7 168 (3.29%) VPN
8 162 (3.17%) Internet
9 126 (2.46%) DHCP
10 90 (1.76%) SSL
10 90 (1.76%) VoIP
11 77 (1.51%) NAS
12 73 (1.43%) LDAP
13 62 (1.21%) HTTP
14 51 (1.00%) Broadband
15 50 (0.98%) Wireless
15 50 (0.98%) Network Security
16 48 (0.94%) SMTP
17 45 (0.88%) MPLS
18 36 (0.70%) VLAN
Database & Business Intelligence
1 373 (7.29%) SQL Server
2 136 (2.66%) MySQL
3 95 (1.86%) Data Warehouse
4 83 (1.62%) Oracle Database
4 83 (1.62%) Relational Database
5 72 (1.41%) SQL Server Reporting Services
6 57 (1.11%) SQL Server Integration Services
7 39 (0.76%) SQL Server 2008
8 37 (0.72%) DB2
9 36 (0.70%) RDBMS
10 32 (0.63%) Crystal Reports
10 32 (0.63%) Data Mining
11 31 (0.61%) Big Data
12 30 (0.59%) Oracle Database 11g
13 23 (0.45%) VLDB
14 21 (0.41%) MS Access
14 21 (0.41%) Oracle Reports
14 21 (0.41%) SQL Server 2005
15 17 (0.33%) Oracle Database 10g
16 15 (0.29%) SQL Server 2012
Development Applications
1 49 (0.96%) Team Foundation Server
2 45 (0.88%) JIRA
3 44 (0.86%) Visual Studio
4 17 (0.33%) Jenkins
5 16 (0.31%) Subversion
6 6 (0.12%) Eclipse
7 5 (0.098%) SQL Server Management Studio (SSMS)
8 4 (0.078%) LSMW
8 4 (0.078%) MSI
8 4 (0.078%) Xcode
8 4 (0.078%) Oracle Forms
9 3 (0.059%) Rational Rose
9 3 (0.059%) QuickTest Pro
9 3 (0.059%) Hudson
9 3 (0.059%) Artifactory
10 2 (0.039%) Git (software)
10 2 (0.039%) Serena SBM
10 2 (0.039%) JUnit
11 1 (0.020%) PowerBuilder
11 1 (0.020%) RequisitePro
General
1 1386 (27.10%) Finance
2 540 (10.56%) Telecoms
3 251 (4.91%) Banking
3 251 (4.91%) Retail
4 182 (3.56%) Legal
5 180 (3.52%) Marketing
6 119 (2.33%) Law
7 110 (2.15%) Advertising
8 74 (1.45%) Financial Institution
9 73 (1.43%) Billing
10 66 (1.29%) Manufacturing
11 63 (1.23%) Publishing
12 57 (1.11%) Back Office
13 48 (0.94%) French Language
14 44 (0.86%) Local Government
15 38 (0.74%) Military
16 36 (0.70%) German Language
17 34 (0.66%) Pharmaceutical
18 26 (0.51%) Investment Banking
19 23 (0.45%) Games
Job Titles
1 1001 (19.57%) Service Manager
2 923 (18.05%) Analyst
3 400 (7.82%) Delivery Manager
4 386 (7.55%) Consultant
5 365 (7.14%) Services Delivery Manager
6 307 (6.00%) Service Analyst
7 286 (5.59%) Support Analyst
8 245 (4.79%) Architect
9 194 (3.79%) Applications Support
10 176 (3.44%) Support Engineer
10 176 (3.44%) Developer
11 164 (3.21%) Service Desk Analyst
12 144 (2.82%) Project Manager
13 140 (2.74%) Senior Manager
14 126 (2.46%) IT Services Manager
15 125 (2.44%) Team Leader
16 124 (2.42%) Administrator
17 117 (2.29%) Technical Manager
18 116 (2.27%) Transition Manager
19 102 (1.99%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 187 (3.66%) .NET
2 160 (3.13%) XML
3 153 (2.99%) Web Services
4 136 (2.66%) HTML
5 114 (2.23%) CSS
6 59 (1.15%) ASP.NET
7 56 (1.10%) Middleware
8 39 (0.76%) Ajax
9 36 (0.70%) LAMP
9 36 (0.70%) J2EE
10 33 (0.65%) SOAP
11 31 (0.61%) HTML5
12 26 (0.51%) JSON
13 21 (0.41%) jQuery
14 20 (0.39%) .NET Framework
14 20 (0.39%) CGI
15 17 (0.33%) XHTML
16 16 (0.31%) WAMP
16 16 (0.31%) Java EE
17 15 (0.29%) Spring
Miscellaneous
1 345 (6.75%) Management Information System
2 123 (2.41%) Blackberry
3 119 (2.33%) Computer Science
4 100 (1.96%) CMDB
5 65 (1.27%) Enterprise Software
6 62 (1.21%) Statistics
7 61 (1.19%) Clustering
7 61 (1.19%) PMI
8 53 (1.04%) Replication
9 51 (1.00%) Open Source
10 48 (0.94%) Client/Server
11 43 (0.84%) Video Conferencing
12 31 (0.61%) Mainframe
13 29 (0.57%) Mathematics
13 29 (0.57%) Hedge funds
14 27 (0.53%) Mobile App
15 24 (0.47%) Fat Client
15 24 (0.47%) Thin Client
16 23 (0.45%) PDA
17 22 (0.43%) NHS
Operating Systems
1 1085 (21.22%) Windows
2 436 (8.53%) Linux
3 419 (8.19%) UNIX
4 307 (6.00%) Windows 7
5 249 (4.87%) Windows Server 2008
6 175 (3.42%) Windows Server 2003
7 167 (3.27%) Windows XP
8 95 (1.86%) Red Hat Enterprise Linux
9 77 (1.51%) Solaris
10 45 (0.88%) Windows Server 2012
11 43 (0.84%) Android
12 35 (0.68%) CentOS
13 31 (0.61%) AIX
14 30 (0.59%) HPUX
15 29 (0.57%) Apple iOS
15 29 (0.57%) Windows 8
16 27 (0.53%) Windows Vista
17 20 (0.39%) SUSE
18 16 (0.31%) zOS
19 15 (0.29%) Windows 2000
Processes & Methodologies
1 3369 (65.88%) ITIL
2 1425 (27.86%) Service Delivery
3 1274 (24.91%) ITSM
4 835 (16.33%) Project Management
5 671 (13.12%) Change Management
6 575 (11.24%) PRINCE2
7 506 (9.89%) Incident Management
8 501 (9.80%) Problem Management
9 420 (8.21%) Stakeholder Management
10 382 (7.47%) Continuous Improvement
11 320 (6.26%) ITIL V3
12 280 (5.48%) Configuration Management
13 267 (5.22%) Release Management
14 226 (4.42%) Root Cause Analysis
15 220 (4.30%) CRM
16 212 (4.15%) Supplier Management
17 187 (3.66%) Risk Management
17 187 (3.66%) Business Development
18 179 (3.50%) Disaster Recovery
19 170 (3.32%) Business Continuity
Programming Languages
1 637 (12.46%) SQL
2 232 (4.54%) Java
3 112 (2.19%) JavaScript
4 106 (2.07%) C#
5 100 (1.96%) Perl
6 92 (1.80%) PowerShell
7 86 (1.68%) PHP
8 66 (1.29%) Shell Script
9 61 (1.19%) C
10 52 (1.02%) PL/SQL
11 51 (1.00%) VB
12 44 (0.86%) VBA
13 43 (0.84%) C++
14 36 (0.70%) T-SQL
15 35 (0.68%) Python
16 19 (0.37%) ABAP
17 18 (0.35%) VB.NET
18 16 (0.31%) Bash Shell
19 10 (0.20%) Apex Code
19 10 (0.20%) Korn
Qualifications
1 661 (12.93%) Degree
2 476 (9.31%) Security Cleared
3 433 (8.47%) ITIL Certification
4 327 (6.39%) SC Cleared
5 246 (4.81%) Microsoft Certification
6 145 (2.84%) MCSE
6 145 (2.84%) ISEB
7 128 (2.50%) Cisco Certification
8 114 (2.23%) ITIL Foundation Certificate
9 102 (1.99%) CCNA
10 98 (1.92%) MCP
11 93 (1.82%) PMI Certification
12 79 (1.54%) MCSA
13 64 (1.25%) CISSP
14 62 (1.21%) MCITP
15 56 (1.10%) PRINCE2 Practitioner
16 51 (1.00%) DV Cleared
17 46 (0.90%) VMware Certified Professional (VCP)
18 42 (0.82%) MCTS
19 40 (0.78%) PRINCE2 Certification
Quality Assurance & Compliance
1 874 (17.09%) SLA
2 176 (3.44%) ISO/IEC 27001
3 141 (2.76%) QA
4 93 (1.82%) ISO 9001
5 90 (1.76%) COBIT
6 50 (0.98%) PCI DSS
7 26 (0.51%) Sarbanes-Oxley
8 20 (0.39%) ISO 14001
9 15 (0.29%) ISO 9000
10 6 (0.12%) ISO/IEC 20000
11 5 (0.098%) ISO/IEC 17799
11 5 (0.098%) BS15000
11 5 (0.098%) ISO 8583
11 5 (0.098%) DICOM
12 4 (0.078%) HMG Infosec
13 2 (0.039%) Data Quality
13 2 (0.039%) HL7
14 1 (0.020%) TickIT
14 1 (0.020%) Basel II
14 1 (0.020%) CESG Infosec
System Software
1 573 (11.20%) Active Directory
2 288 (5.63%) VMware Infrastructure
3 109 (2.13%) XenApp
4 90 (1.76%) Hyper-V
5 84 (1.64%) vSphere
6 49 (0.96%) XenDesktop
7 39 (0.76%) VMware ESX
8 27 (0.53%) Terminal Services
9 25 (0.49%) KVM
10 23 (0.45%) VMware ESXi
11 22 (0.43%) Microsoft App-V
12 21 (0.41%) vCloud
13 19 (0.37%) Oracle RAC
14 16 (0.31%) VMware Workstation
15 14 (0.27%) VMware Server
15 14 (0.27%) Snort
16 13 (0.25%) Oracle RMAN
17 12 (0.23%) Microsoft Virtual Server
17 12 (0.23%) NFS
18 10 (0.20%) Xen
Systems Management
1 138 (2.70%) SCCM
2 54 (1.06%) Tivoli
3 40 (0.78%) Puppet
3 40 (0.78%) SCOM
4 37 (0.72%) Nagios
4 37 (0.72%) WSUS
5 28 (0.55%) Netcool
6 25 (0.49%) NetBackup
6 25 (0.49%) Opscode Chef
7 20 (0.39%) Oracle Enterprise Manager
7 20 (0.39%) OpenView
8 19 (0.37%) Backup Exec
9 17 (0.33%) Data Guard
10 16 (0.31%) Cisco CUCM
10 16 (0.31%) Norton AntiVirus
11 14 (0.27%) McAfee ePO
12 13 (0.25%) Systems Management Server (SMS)
13 12 (0.23%) SolarWinds Orion
13 12 (0.23%) Tivoli Monitoring
14 10 (0.20%) Cisco UCCX
Vendors
1 999 (19.53%) Microsoft
2 428 (8.37%) VMware
3 407 (7.96%) Oracle
4 373 (7.29%) Cisco
5 299 (5.85%) Citrix
6 246 (4.81%) HP
7 226 (4.42%) Remedy
8 191 (3.73%) IBM
9 178 (3.48%) ServiceNow
10 131 (2.56%) Red Hat
11 117 (2.29%) BMC
12 108 (2.11%) SAP
13 83 (1.62%) EMC
14 76 (1.49%) NetApp
15 75 (1.47%) Symantec
16 68 (1.33%) Juniper
17 65 (1.27%) CheckPoint
18 64 (1.25%) Fujitsu
19 57 (1.11%) McAfee
20 55 (1.08%) Dell
Staines, Middlesex
Quadratek People Limited
Salary: From £65,000 to £100,000 per annum Excellent salary plus full benefits
Posted: 7 hours ago
City, London
Harrington Starr
Posted: 8 hours ago
City, London
Harrington Starr
Salary: £35000 per annum
Posted: 8 hours ago
London
Aston Carter
Salary: £90000 - £120000 per annum + + Bonus + Benefits
Posted: 11 hours ago
Barking, Essex
Agilisys Professional Services Ltd
Salary: competitive + benefits
Posted: 22 hours ago
Folkestone, Kent
Eden Lea Consultants
Salary: From £45,000 to £55,000 per annum + benefits
Posted: Yesterday
London
Harvey Nash plc
Salary: £60 per annum + + BENEFITS
Posted: Yesterday
London
ARC IT Recruitment Ltd
Salary: £24000 Per Annum
Posted: Yesterday
London
Digitech Resourcing Ltd
Salary: From £40,000 to £60,000 per annum £40,000 to £60,000 + Bonus
Posted: Yesterday
Oxford, Oxfordshire
Jumar
Salary: Up to £65,000 per annum plus excellent bonus, benefits and car
Posted: Yesterday
Swindon, Wiltshire
Global Technology Solutions Ltd
Salary: £40000 - £50000 per annum + car allow +bonus +ben
Posted: Yesterday
Southampton, Hampshire
Global Technology Solutions Ltd
Salary: £25000 - £28000 per annum + 13% Shift Allowance
Posted: Yesterday
Leeds, West Yorkshire
set2recruit
Salary: £19000 - £25000 Per Annum £19k - £25k + Bonus and
Posted: Yesterday
Central London / West End
ComputAppoint
Salary: £25000 - £30000 per annum
Posted: Yesterday
Fleet, Hampshire
FT Select
Salary: From £30,000 to £45,000 per annum + 10% bonus + corporate benefits
Posted: Yesterday
Knutsford, Cheshire
Proprius Recruitment
Salary: From £40,000 to £50,000 per annum
Posted: Yesterday
Plymouth, Devon
Network ITR
Salary: 550 to 600 per day GBP
Posted: Yesterday
Cheshire
Rullion IT Plus
Posted: Yesterday
Bath, Somerset
Resource Solutions Group - Ascentric
Salary: bonus + benefits
Posted: Yesterday
London
ComputAppoint
Salary: £37000 per annum + Shift allowence, £1984
Posted: Yesterday