The table below looks at the statistics for Service Management skills in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 27 February 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Feb 2015
Same period 2014 Same period 2013
Service Management
Rank 115 123 154
Rank change year-on-year
+8 +31
Permanent jobs citing Service Management 2557 2236 1943
As % of all permanent IT jobs located in England 2.56% 2.28% 1.93%
As % of the Processes & Methodologies category 3.09% 2.77% 2.40%
Number of salaries quoted 1954 1619 1564
Average salary £47,500 £47,500 £46,000
Average salary % change year-on-year
- +3.26%
90% offered a salary of more than £25,000 £26,500 £27,500
10% offered a salary of more than £72,500 £72,500 £70,000
UK excluding London average salary £45,000 £45,000 £45,000
Service Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the England region.

Processes & Methodologies Category
England
Permanent IT job ads with a match in the
Processes & Methodologies category
82712 80785 80914
As % of all permanent IT jobs located in England 82.90% 82.42% 80.17%
Number of salaries quoted 68126 64784 68263
Average salary £49,000 £47,500 £46,000
Average salary % change year-on-year
+3.15% +3.26%
90% offered a salary of more than £32,000 £31,000 £30,000
10% offered a salary of more than £75,000 £70,000 £75,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Service Management
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the England region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in England

Service Management
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the England region.

Service Management Salary Trend in England

Service Management
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Management across the England region over the 3 months to 27 February 2015.

Service Management Salary Histogram in England

Service Management
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the England region over the 3 months to 27 February 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +21 994 £55,000 - 103
South East +2 586 £48,000 +6.66% 67
North West +30 212 £42,500 +6.25% 31
Yorkshire +17 187 £34,000 -10.52% 20
East of England +32 164 £46,500 +3.33% 22
South West -14 153 £35,000 -22.22% 27
West Midlands -1 126 £50,000 +33.33% 21
East Midlands +7 81 £45,000 +9.09% 11
Midlands 0 14 £52,500 +5.00%
North East -10 10 £45,000 +57.89% 6
Service Management
UK

Service Management
Top 30 Related IT Skills in England

For the 6 months to 27 February 2015, IT jobs across the England region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 3339 (65.24%) ITIL
2 1359 (26.55%) Finance
3 1304 (25.48%) Service Delivery
4 1199 (23.43%) Windows
5 1122 (21.92%) Microsoft
6 980 (19.15%) ITSM
7 931 (18.19%) SLA
8 764 (14.93%) Project Management
9 712 (13.91%) Degree
10 702 (13.72%) Change Management
11 665 (12.99%) MS Excel
12 627 (12.25%) Active Directory
13 618 (12.08%) SQL
14 614 (12.00%) Analytical Skills
15 606 (11.84%) MS Office
16 584 (11.41%) Incident Management
17 567 (11.08%) Problem Management
18 530 (10.36%) PRINCE2
19 498 (9.73%) Security Cleared
20 470 (9.18%) VMware
21 464 (9.07%) Telecoms
22 454 (8.87%) Stakeholder Management
23 447 (8.73%) SQL Server
24 443 (8.66%) Cisco
25 436 (8.52%) Linux
26 424 (8.28%) ITIL Certification
27 418 (8.17%) Continuous Improvement
28 398 (7.78%) UNIX
29 385 (7.52%) SC Cleared
30 379 (7.41%) Oracle

Service Management
Top Related IT Skills in England by Category

For the 6 months to 27 February 2015, IT jobs across the England region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 222 (4.34%) MS Exchange
2 220 (4.30%) SharePoint
3 174 (3.40%) IIS
4 102 (1.99%) Apache
5 78 (1.52%) Tomcat
6 74 (1.45%) Lync
7 64 (1.25%) Exchange Server 2010
8 57 (1.11%) Blackberry Enterprise Server
9 46 (0.90%) WebLogic
10 42 (0.82%) WebSphere
11 40 (0.78%) IBM Notes
12 30 (0.59%) Exchange Server 2003
13 28 (0.55%) Exchange Server 2007
14 22 (0.43%) BizTalk Server
15 18 (0.35%) CMS
16 17 (0.33%) JBoss
16 17 (0.33%) Confluence
16 17 (0.33%) Exchange Server 2013
17 14 (0.27%) SharePoint 2010
18 12 (0.23%) WebSphere Application Server
Applications
1 665 (12.99%) MS Excel
2 606 (11.84%) MS Office
3 124 (2.42%) MS PowerPoint
4 82 (1.60%) MS Visio
5 47 (0.92%) MS Project
6 18 (0.35%) InfoPath
7 15 (0.29%) Spreadsheet
8 2 (0.039%) Open Workbench
8 2 (0.039%) Photoshop
8 2 (0.039%) SPSS
8 2 (0.039%) Fireworks
Business Applications
1 121 (2.36%) Remedy ITSM
2 33 (0.64%) SAP CRM
3 26 (0.51%) Dynamics CRM
4 22 (0.43%) SAP SM
5 20 (0.39%) Dynamics AX
6 19 (0.37%) assyst
6 19 (0.37%) SAP ERP
7 14 (0.27%) Agresso
7 14 (0.27%) SAP APO
8 7 (0.14%) SAP SD
8 7 (0.14%) Cognos Business Intelligence
8 7 (0.14%) SAP Oil and Gas
9 6 (0.12%) Oracle Procure-to-Pay
10 5 (0.098%) Oracle EBS
11 4 (0.078%) SAP FI/CO
11 4 (0.078%) Global One
11 4 (0.078%) SAP FI
11 4 (0.078%) SAP MM
11 4 (0.078%) SAP CO
11 4 (0.078%) SAP SCM
Cloud Services
1 140 (2.74%) SaaS
2 54 (1.06%) Microsoft Azure
3 52 (1.02%) Office 365
4 35 (0.68%) Cloud Computing
5 23 (0.45%) Amazon AWS
6 21 (0.41%) PaaS
7 14 (0.27%) Force.com
7 14 (0.27%) Yammer
8 13 (0.25%) IaaS
9 3 (0.059%) Google Apps
10 2 (0.039%) Amazon EC2
10 2 (0.039%) IBM SmartCloud
11 1 (0.020%) SoftLayer
11 1 (0.020%) SuccessFactors
Communications & Networking
1 344 (6.72%) Firewall
2 247 (4.83%) VPN
3 236 (4.61%) LAN
4 232 (4.53%) TCP/IP
5 218 (4.26%) WAN
6 210 (4.10%) DNS
7 195 (3.81%) SAN
8 153 (2.99%) Wireless
9 136 (2.66%) Internet
10 127 (2.48%) MPLS
11 103 (2.01%) DHCP
12 96 (1.88%) VoIP
13 87 (1.70%) VLAN
14 79 (1.54%) Network Security
15 78 (1.52%) Cisco ASA
15 78 (1.52%) SSL
16 74 (1.45%) Broadband
17 64 (1.25%) BGP
18 59 (1.15%) NAS
19 45 (0.88%) EIGRP
Database & Business Intelligence
1 447 (8.73%) SQL Server
2 101 (1.97%) MySQL
3 96 (1.88%) Data Warehouse
4 69 (1.35%) Oracle Database
5 63 (1.23%) SQL Server Reporting Services
6 55 (1.07%) Relational Database
7 50 (0.98%) Data Mining
8 43 (0.84%) SQL Server 2008
9 42 (0.82%) DB2
10 38 (0.74%) SQL Server Integration Services
11 33 (0.64%) Oracle Reports
11 33 (0.64%) VLDB
12 31 (0.61%) Oracle Database 11g
13 29 (0.57%) Oracle BI EE
14 27 (0.53%) Ingres
15 24 (0.47%) Oracle ODI
16 23 (0.45%) SQL Server 2012
17 18 (0.35%) Crystal Reports
18 17 (0.33%) RDBMS
19 15 (0.29%) OLTP
Development Applications
1 47 (0.92%) JIRA
2 34 (0.66%) Subversion
3 32 (0.63%) Jenkins
4 24 (0.47%) Visual Studio
5 21 (0.41%) VSS/SourceSafe
6 19 (0.37%) Team Foundation Server
7 17 (0.33%) Artifactory
8 13 (0.25%) ClearCase
8 13 (0.25%) ClearQuest
9 11 (0.21%) LoadRunner
9 11 (0.21%) Git (software)
10 10 (0.20%) Oracle Forms
11 7 (0.14%) JMeter
11 7 (0.14%) QuickTest Pro
11 7 (0.14%) Atlassian Bamboo
11 7 (0.14%) JProfiler
12 6 (0.12%) Rational Rose
13 5 (0.098%) Eclipse
14 4 (0.078%) Toad
14 4 (0.078%) Ant
General
1 1359 (26.55%) Finance
2 464 (9.07%) Telecoms
3 265 (5.18%) Banking
4 227 (4.44%) Retail
5 167 (3.26%) Marketing
6 166 (3.24%) Legal
7 140 (2.74%) Law
8 112 (2.19%) Manufacturing
9 100 (1.95%) Financial Institution
10 90 (1.76%) Billing
11 88 (1.72%) Advertising
11 88 (1.72%) Front Office
12 71 (1.39%) Back Office
13 69 (1.35%) Publishing
14 64 (1.25%) Investment Banking
15 43 (0.84%) German Language
16 42 (0.82%) French Language
16 42 (0.82%) Games
17 36 (0.70%) Spanish Language
18 34 (0.66%) Local Government
Job Titles
1 1044 (20.40%) Analyst
2 883 (17.25%) Service Manager
3 372 (7.27%) Delivery Manager
4 353 (6.90%) Support Analyst
5 350 (6.84%) Consultant
6 349 (6.82%) Service Analyst
7 336 (6.57%) Services Delivery Manager
8 289 (5.65%) Architect
9 254 (4.96%) Service Desk Analyst
10 200 (3.91%) Project Manager
11 176 (3.44%) Applications Support
12 158 (3.09%) Support Engineer
13 150 (2.93%) Senior Manager
14 144 (2.81%) Developer
15 138 (2.70%) Administrator
16 134 (2.62%) IT Services Manager
17 132 (2.58%) Problem Manager
18 115 (2.25%) Solutions Architect
19 111 (2.17%) Team Leader
20 110 (2.15%) Applications Support Analyst
Libraries, Frameworks & Software Standards
1 168 (3.28%) .NET
2 147 (2.87%) Web Services
3 144 (2.81%) XML
4 132 (2.58%) HTML
5 100 (1.95%) J2EE
6 70 (1.37%) CSS
7 55 (1.07%) ASP.NET
8 53 (1.04%) Middleware
9 39 (0.76%) SOAP
10 32 (0.63%) jQuery
11 30 (0.59%) JSON
12 25 (0.49%) Ajax
13 21 (0.41%) .NET Framework
14 20 (0.39%) COM
14 20 (0.39%) REST
15 19 (0.37%) Spring
16 17 (0.33%) Struts
17 15 (0.29%) Visualforce
18 13 (0.25%) HTML5
18 13 (0.25%) LAMP
Miscellaneous
1 614 (12.00%) Analytical Skills
2 352 (6.88%) Management Information System
3 136 (2.66%) Blackberry
4 103 (2.01%) Computer Science
5 96 (1.88%) Statistics
6 95 (1.86%) CMDB
7 80 (1.56%) Enterprise Software
8 76 (1.48%) PMI
9 56 (1.09%) Life Science
10 52 (1.02%) Client/Server
11 47 (0.92%) Clustering
12 43 (0.84%) Mainframe
13 42 (0.82%) Thin Client
13 42 (0.82%) Fat Client
14 41 (0.80%) iPad
15 39 (0.76%) Replication
16 38 (0.74%) Performance Metrics
17 31 (0.61%) Foreign Exchange (FX)
17 31 (0.61%) Video Conferencing
18 28 (0.55%) NHS
Operating Systems
1 1199 (23.43%) Windows
2 436 (8.52%) Linux
3 398 (7.78%) UNIX
4 351 (6.86%) Windows 7
5 249 (4.87%) Windows Server 2008
6 146 (2.85%) Windows XP
7 130 (2.54%) Solaris
8 127 (2.48%) Windows Server 2003
9 125 (2.44%) Windows Server 2012
10 77 (1.50%) Red Hat Enterprise Linux
11 64 (1.25%) Windows 8
12 54 (1.06%) AIX
13 44 (0.86%) Android
14 42 (0.82%) Apple iOS
15 32 (0.63%) Windows Vista
16 31 (0.61%) CentOS
17 27 (0.53%) Mac OS X
18 19 (0.37%) HPUX
19 15 (0.29%) VMS
20 14 (0.27%) Debian
Processes & Methodologies
1 3339 (65.24%) ITIL
2 1304 (25.48%) Service Delivery
3 980 (19.15%) ITSM
4 764 (14.93%) Project Management
5 702 (13.72%) Change Management
6 584 (11.41%) Incident Management
7 567 (11.08%) Problem Management
8 530 (10.36%) PRINCE2
9 454 (8.87%) Stakeholder Management
10 418 (8.17%) Continuous Improvement
11 327 (6.39%) Agile Software Development
12 282 (5.51%) ITIL V3
13 259 (5.06%) CRM
14 244 (4.77%) Risk Management
15 230 (4.49%) Configuration Management
16 216 (4.22%) Release Management
17 209 (4.08%) Root Cause Analysis
18 184 (3.60%) Performance Management
18 184 (3.60%) Business Analysis
19 166 (3.24%) Coaching
Programming Languages
1 618 (12.08%) SQL
2 220 (4.30%) Java
3 127 (2.48%) C
4 120 (2.34%) JavaScript
5 100 (1.95%) Perl
6 90 (1.76%) Shell Script
7 86 (1.68%) PowerShell
8 73 (1.43%) C#
9 68 (1.33%) PL/SQL
10 46 (0.90%) T-SQL
11 42 (0.82%) PHP
12 34 (0.66%) VBA
13 33 (0.64%) Python
14 32 (0.63%) VBScript
15 21 (0.41%) VB
16 19 (0.37%) ABAP
17 17 (0.33%) C++
18 16 (0.31%) Bash Shell
19 15 (0.29%) Apex Code
19 15 (0.29%) SOQL
Qualifications
1 712 (13.91%) Degree
2 498 (9.73%) Security Cleared
3 424 (8.28%) ITIL Certification
4 385 (7.52%) SC Cleared
5 226 (4.42%) Microsoft Certification
6 159 (3.11%) MCP
7 146 (2.85%) Cisco Certification
8 143 (2.79%) ITIL Foundation Certificate
9 127 (2.48%) MCSE
10 121 (2.36%) PMI Certification
11 117 (2.29%) ISEB
12 96 (1.88%) CCNA
13 77 (1.50%) CCNP
13 77 (1.50%) DV Cleared
14 63 (1.23%) CISSP
15 61 (1.19%) PMP
16 57 (1.11%) PRINCE2 Certification
17 56 (1.09%) MCSA
18 54 (1.06%) VCP4
19 51 (1.00%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 931 (18.19%) SLA
2 140 (2.74%) ISO/IEC 27001
3 138 (2.70%) QA
4 72 (1.41%) PCI DSS
5 65 (1.27%) ISO 9001
6 63 (1.23%) COBIT
7 31 (0.61%) Sarbanes-Oxley
8 7 (0.14%) ISO 14001
8 7 (0.14%) ISO 9000
9 4 (0.078%) ISO/IEC 20000
10 3 (0.059%) EMIR
10 3 (0.059%) ISO/IEC 17799
10 3 (0.059%) MiFID
11 2 (0.039%) DO-178B
11 2 (0.039%) BS25999
11 2 (0.039%) BS15000
11 2 (0.039%) PMBOK
12 1 (0.020%) TickIT
12 1 (0.020%) Solvency II
12 1 (0.020%) WAI
System Software
1 627 (12.25%) Active Directory
2 333 (6.51%) VMware Infrastructure
3 131 (2.56%) Hyper-V
4 85 (1.66%) vSphere
5 74 (1.45%) XenApp
6 54 (1.06%) XenDesktop
7 43 (0.84%) VMware ESX
8 37 (0.72%) vCloud
9 25 (0.49%) Microsoft App-V
10 23 (0.45%) Terminal Services
11 21 (0.41%) VMware ESXi
12 17 (0.33%) Xen
13 16 (0.31%) Citrix Presentation Server
14 13 (0.25%) Snort
15 12 (0.23%) Samba
16 10 (0.20%) VMware Workstation
16 10 (0.20%) NFS
16 10 (0.20%) XenServer
17 9 (0.18%) Oracle RMAN
18 7 (0.14%) Oracle RAC
Systems Management
1 173 (3.38%) SCCM
2 104 (2.03%) SCOM
3 68 (1.33%) Nagios
4 49 (0.96%) Puppet
5 39 (0.76%) Tivoli
6 35 (0.68%) WSUS
7 32 (0.63%) Systems Management Server (SMS)
8 31 (0.61%) Tivoli Storage Manager
8 31 (0.61%) Opsview
9 29 (0.57%) OpenView
10 27 (0.53%) HP Quality Center
11 26 (0.51%) Opscode Chef
12 21 (0.41%) Norton AntiVirus
13 19 (0.37%) Cisco Prime
13 19 (0.37%) Cisco LMS
14 17 (0.33%) Oracle Enterprise Manager
15 15 (0.29%) logstash
16 14 (0.27%) Unicenter
16 14 (0.27%) NetBackup
17 13 (0.25%) Legato
Vendors
1 1122 (21.92%) Microsoft
2 470 (9.18%) VMware
3 443 (8.66%) Cisco
4 379 (7.41%) Oracle
5 331 (6.47%) Citrix
6 301 (5.88%) HP
7 247 (4.83%) Remedy
8 146 (2.85%) ServiceNow
9 140 (2.74%) SAP
10 120 (2.34%) BMC
11 107 (2.09%) IBM
12 101 (1.97%) Red Hat
13 89 (1.74%) EMC
14 82 (1.60%) CheckPoint
15 70 (1.37%) NetApp
16 69 (1.35%) Juniper
17 67 (1.31%) Salesforce.com
18 64 (1.25%) Dell
19 58 (1.13%) SolarWinds
20 56 (1.09%) F5
London
Red Sofa London
Salary: £40000.00 - £45000.00 per annum + Benefits
Posted: 1 hour ago
London
Capita
Posted: 17 hours ago
Knowsley, Merseyside
Capita
Salary: Car, Pension
Posted: 21 hours ago
Reigate, Surrey
Capita
Salary: Benefits
Posted: 23 hours ago
Bristol, Avon
EE
Posted: 23 hours ago
Bristol, Avon
EE
Posted: 23 hours ago
West Midlands
ARC IT Recruitment Ltd
Salary: £26000 Per Annum
Posted: Yesterday
Fleet, Hampshire
Access Computer Consulting Plc
Salary: S.A. + Bonus
Posted: Yesterday
Northampton, Northamptonshire
Circle Recruitment
Salary: £20000 - £23000 per annum + bonus+bens
Posted: Yesterday
Reigate, Surrey
Digitech Resourcing Ltd
Salary: From £35,000 to £50,000 per annum Bonus + Pension
Posted: Yesterday
Hook, Hampshire
Mortimer Bell International
Salary: £55000 - £60000 per annum + Healthy Benefits!
Posted: Yesterday
City, London
Harvey Nash plc
Salary: £40000 - £45000 per annum + £5k Bonus + Benefits
Posted: Yesterday
Leicester, Leicestershire
De Monfort Univeristy
Posted: Yesterday
Camberley, Surrey
Peopleworks
Salary: From £35,000 to £40,000 per annum £35,000 to £40,000 Negotiable + 10%
Posted: Yesterday
Runcorn, Cheshire
Lockheed Martin
Posted: Yesterday
Atherstone, Warwickshire
TNT Global IT
Salary: Competitive + Benefits
Posted: Yesterday
Swindon, Wiltshire
Global Technology Solutions Ltd
Salary: £35000 - £40000 per annum
Posted: Yesterday
London
Lloyds Banking Group
Posted: Yesterday
City, London
JM
Salary: £40000 - £50000 per annum
Posted: Yesterday
Milton Keynes, Buckinghamshire
BAE Systems
Posted: Yesterday