The table below looks at the statistics for Service Management skills in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Service Management
Rank 113 136 140
Rank change year-on-year
+23 +4
Permanent jobs citing Service Management 2673 2125 2221
As % of all permanent IT jobs located in England 2.50% 2.13% 2.03%
As % of the Processes & Methodologies category 3.04% 2.62% 2.56%
Number of salaries quoted 2066 1592 1785
Average salary £47,500 £47,500 £45,000
Average salary % change year-on-year
- +5.55%
90% offered a salary of more than £27,500 £26,950 £26,000
10% offered a salary of more than £70,000 £75,000 £70,000
UK excluding London average salary £42,500 £45,000 £41,153
% change year-on-year
-5.55% +9.34%
Service Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the England region.

Processes & Methodologies Category
England
Permanent IT job ads with a match in the
Processes & Methodologies category
87806 81031 86649
As % of all permanent IT jobs located in England 82.09% 81.19% 79.25%
Number of salaries quoted 70747 67265 73911
Average salary £48,500 £47,500 £46,500
Average salary % change year-on-year
+2.10% +2.15%
90% offered a salary of more than £31,000 £30,000 £30,000
10% offered a salary of more than £72,500 £72,500 £72,500
UK excluding London average salary £42,500 £41,500 £40,000
% change year-on-year
+2.40% +3.75%

Service Management
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the England region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in England

Service Management
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the England region.

Service Management Salary Trend in England

Service Management
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Management across the England region over the 3 months to 19 September 2014.

Service Management Salary Histogram in England

Service Management
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the England region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +25 1043 £52,500 - 114
South East +22 716 £45,000 - 59
Yorkshire -25 203 £32,500 -18.75% 10
South West +17 151 £41,000 +2.50% 13
West Midlands -2 151 £55,000 +15.78% 16
North West +22 150 £46,750 -6.50% 21
East of England -16 134 £40,000 -5.88% 21
East Midlands -6 72 £40,857 -13.98% 3
North East +1 21 £37,500 -34.78% 5
Midlands +6 2 £50,000 +25.00%
Service Management
UK

Service Management
Top 30 Related IT Skills in England

For the 6 months to 19 September 2014, IT jobs across the England region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 3376 (65.74%) ITIL
2 1351 (26.31%) Finance
3 1327 (25.84%) Service Delivery
4 1208 (23.52%) ITSM
5 1114 (21.69%) Windows
6 1002 (19.51%) Microsoft
7 903 (17.59%) SLA
8 820 (15.97%) Project Management
9 685 (13.34%) Change Management
10 669 (13.03%) Degree
11 665 (12.95%) MS Excel
12 645 (12.56%) SQL
13 581 (11.31%) Analytical Skills
14 579 (11.28%) PRINCE2
15 567 (11.04%) Active Directory
16 564 (10.98%) MS Office
17 549 (10.69%) Telecoms
18 540 (10.52%) Incident Management
19 494 (9.62%) Problem Management
20 480 (9.35%) Security Cleared
21 448 (8.72%) Stakeholder Management
22 438 (8.53%) VMware
23 419 (8.16%) Linux
24 417 (8.12%) ITIL Certification
25 403 (7.85%) UNIX
26 397 (7.73%) Oracle
27 396 (7.71%) Cisco
28 392 (7.63%) Continuous Improvement
29 374 (7.28%) SQL Server
30 362 (7.05%) Agile Software Development

Service Management
Top Related IT Skills in England by Category

For the 6 months to 19 September 2014, IT jobs across the England region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 223 (4.34%) MS Exchange
2 177 (3.45%) SharePoint
3 147 (2.86%) IIS
4 88 (1.71%) Tomcat
5 84 (1.64%) Apache
6 72 (1.40%) Lync
6 72 (1.40%) Exchange Server 2010
7 57 (1.11%) WebSphere
8 56 (1.09%) Blackberry Enterprise Server
9 34 (0.66%) Exchange Server 2003
10 29 (0.56%) Exchange Server 2013
11 27 (0.53%) Exchange Server 2007
12 26 (0.51%) BizTalk Server
13 23 (0.45%) IBM Notes
13 23 (0.45%) SharePoint 2010
14 21 (0.41%) WebLogic
15 17 (0.33%) OpenStack
15 17 (0.33%) SharePoint 2013
16 15 (0.29%) CMS
17 14 (0.27%) WebSphere Process Server
Applications
1 665 (12.95%) MS Excel
2 564 (10.98%) MS Office
3 119 (2.32%) MS PowerPoint
4 57 (1.11%) MS Visio
5 53 (1.03%) MS Project
6 24 (0.47%) Spreadsheet
7 13 (0.25%) InfoPath
8 2 (0.039%) PaintShop Pro
Business Applications
1 107 (2.08%) Remedy ITSM
2 32 (0.62%) assyst
2 32 (0.62%) Oracle EBS
3 24 (0.47%) Dynamics CRM
4 16 (0.31%) Dynamics AX
5 14 (0.27%) Oracle ERP
6 12 (0.23%) SAP CRM
6 12 (0.23%) SAP SD
7 10 (0.19%) Oracle General Ledger
7 10 (0.19%) Oracle BPM
8 8 (0.16%) Oracle Applications
8 8 (0.16%) Dynamics NAV
8 8 (0.16%) SAP Oil and Gas
9 7 (0.14%) Maximo
10 6 (0.12%) HFM
11 5 (0.097%) BASE24
11 5 (0.097%) Oracle EBS R12
12 4 (0.078%) Temenos T24
12 4 (0.078%) Agresso
12 4 (0.078%) Compiere
Cloud Services
1 132 (2.57%) SaaS
2 62 (1.21%) Cloud Computing
3 26 (0.51%) Amazon AWS
4 23 (0.45%) PaaS
5 15 (0.29%) Office 365
6 14 (0.27%) IaaS
7 12 (0.23%) Force.com
8 10 (0.19%) Microsoft Azure
9 6 (0.12%) Google Apps
10 5 (0.097%) Amazon EC2
11 4 (0.078%) Google Compute Engine
12 2 (0.039%) Amazon S3
13 1 (0.019%) IBM Blueworks
13 1 (0.019%) Amazon ELB
Communications & Networking
1 256 (4.99%) Firewall
2 249 (4.85%) DNS
3 233 (4.54%) LAN
4 232 (4.52%) SAN
5 219 (4.26%) WAN
6 209 (4.07%) TCP/IP
7 194 (3.78%) VPN
8 146 (2.84%) Internet
9 120 (2.34%) DHCP
10 93 (1.81%) VoIP
11 89 (1.73%) SSL
12 70 (1.36%) MPLS
13 69 (1.34%) LDAP
14 61 (1.19%) Wireless
15 59 (1.15%) NAS
16 54 (1.05%) Broadband
17 47 (0.92%) Network Security
18 45 (0.88%) HTTP
19 43 (0.84%) VLAN
20 36 (0.70%) BGP
Database & Business Intelligence
1 374 (7.28%) SQL Server
2 125 (2.43%) MySQL
3 103 (2.01%) Data Warehouse
4 85 (1.66%) Oracle Database
5 70 (1.36%) Relational Database
6 65 (1.27%) SQL Server Reporting Services
7 51 (0.99%) SQL Server Integration Services
8 41 (0.80%) SQL Server 2008
9 40 (0.78%) Data Mining
10 34 (0.66%) VLDB
10 34 (0.66%) Oracle Database 11g
11 30 (0.58%) Crystal Reports
12 29 (0.56%) Big Data
13 26 (0.51%) DB2
14 25 (0.49%) RDBMS
15 21 (0.41%) MS Access
16 20 (0.39%) SQL Server 2005
17 18 (0.35%) Oracle BI EE
18 17 (0.33%) Oracle Reports
19 16 (0.31%) Oracle Database 10g
Development Applications
1 43 (0.84%) Team Foundation Server
2 39 (0.76%) Visual Studio
3 35 (0.68%) JIRA
4 15 (0.29%) Jenkins
5 12 (0.23%) Subversion
6 8 (0.16%) Eclipse
6 8 (0.16%) Artifactory
7 7 (0.14%) QuickTest Pro
7 7 (0.14%) Rational Rose
8 4 (0.078%) Oracle Forms
8 4 (0.078%) PowerBuilder
8 4 (0.078%) MSI
8 4 (0.078%) Xcode
8 4 (0.078%) LSMW
9 3 (0.058%) Git (software)
9 3 (0.058%) SQL Server Management Studio (SSMS)
10 2 (0.039%) Atlassian Bamboo
10 2 (0.039%) Serena SBM
10 2 (0.039%) Lombardi
10 2 (0.039%) JUnit
General
1 1351 (26.31%) Finance
2 549 (10.69%) Telecoms
3 257 (5.00%) Banking
4 254 (4.95%) Retail
5 193 (3.76%) Legal
6 167 (3.25%) Marketing
7 101 (1.97%) Law
8 86 (1.67%) Advertising
9 82 (1.60%) Billing
10 74 (1.44%) Financial Institution
11 69 (1.34%) Manufacturing
12 65 (1.27%) Publishing
13 53 (1.03%) French Language
14 49 (0.95%) Local Government
14 49 (0.95%) Back Office
15 39 (0.76%) Military
15 39 (0.76%) German Language
16 35 (0.68%) Pharmaceutical
17 22 (0.43%) Front Office
17 22 (0.43%) Investment Banking
Job Titles
1 936 (18.23%) Service Manager
2 935 (18.21%) Analyst
3 382 (7.44%) Consultant
4 350 (6.82%) Delivery Manager
5 319 (6.21%) Service Analyst
6 318 (6.19%) Services Delivery Manager
7 283 (5.51%) Support Analyst
8 264 (5.14%) Architect
9 202 (3.93%) Applications Support
10 180 (3.51%) Service Desk Analyst
11 178 (3.47%) Support Engineer
12 169 (3.29%) Developer
13 162 (3.15%) Project Manager
14 134 (2.61%) Senior Manager
15 130 (2.53%) Team Leader
16 124 (2.41%) Administrator
17 118 (2.30%) IT Services Manager
18 111 (2.16%) Technical Manager
19 104 (2.03%) Transition Manager
20 101 (1.97%) Applications Support Analyst
Libraries, Frameworks & Software Standards
1 173 (3.37%) .NET
2 153 (2.98%) XML
3 135 (2.63%) Web Services
4 126 (2.45%) HTML
5 99 (1.93%) CSS
6 59 (1.15%) Middleware
7 58 (1.13%) ASP.NET
8 43 (0.84%) J2EE
9 34 (0.66%) LAMP
10 31 (0.60%) Ajax
11 27 (0.53%) HTML5
12 24 (0.47%) JSON
13 21 (0.41%) SOAP
14 19 (0.37%) CGI
15 17 (0.33%) .NET Framework
16 16 (0.31%) Java EE
16 16 (0.31%) Spring
16 16 (0.31%) jQuery
17 15 (0.29%) WAMP
17 15 (0.29%) XHTML
Miscellaneous
1 581 (11.31%) Analytical Skills
2 334 (6.50%) Management Information System
3 127 (2.47%) Computer Science
4 119 (2.32%) Blackberry
5 100 (1.95%) CMDB
6 76 (1.48%) PMI
7 72 (1.40%) Enterprise Software
8 62 (1.21%) Statistics
9 56 (1.09%) Clustering
10 54 (1.05%) Open Source
11 41 (0.80%) Client/Server
12 40 (0.78%) Replication
13 35 (0.68%) Mathematics
14 32 (0.62%) Video Conferencing
14 32 (0.62%) Mainframe
15 30 (0.58%) Hedge funds
16 27 (0.53%) Thin Client
16 27 (0.53%) Fat Client
17 25 (0.49%) User Experience
18 24 (0.47%) Mobile App
Operating Systems
1 1114 (21.69%) Windows
2 419 (8.16%) Linux
3 403 (7.85%) UNIX
4 312 (6.08%) Windows 7
5 250 (4.87%) Windows Server 2008
6 184 (3.58%) Windows XP
7 171 (3.33%) Windows Server 2003
8 92 (1.79%) Red Hat Enterprise Linux
9 74 (1.44%) Solaris
10 53 (1.03%) Windows Server 2012
11 41 (0.80%) CentOS
12 39 (0.76%) Android
13 29 (0.56%) Windows 8
14 27 (0.53%) Windows Vista
15 26 (0.51%) AIX
16 24 (0.47%) SUSE
17 22 (0.43%) HPUX
18 21 (0.41%) Apple iOS
19 15 (0.29%) Windows 2000
19 15 (0.29%) zOS
Processes & Methodologies
1 3376 (65.74%) ITIL
2 1327 (25.84%) Service Delivery
3 1208 (23.52%) ITSM
4 820 (15.97%) Project Management
5 685 (13.34%) Change Management
6 579 (11.28%) PRINCE2
7 540 (10.52%) Incident Management
8 494 (9.62%) Problem Management
9 448 (8.72%) Stakeholder Management
10 392 (7.63%) Continuous Improvement
11 362 (7.05%) Agile Software Development
12 317 (6.17%) ITIL V3
13 266 (5.18%) Configuration Management
14 261 (5.08%) Release Management
15 243 (4.73%) CRM
16 238 (4.63%) Root Cause Analysis
17 204 (3.97%) Supplier Management
18 189 (3.68%) Line Management
19 186 (3.62%) Risk Management
20 182 (3.54%) E-Commerce
Programming Languages
1 645 (12.56%) SQL
2 207 (4.03%) Java
3 104 (2.03%) JavaScript
4 89 (1.73%) C#
5 88 (1.71%) PHP
6 78 (1.52%) PowerShell
7 76 (1.48%) Perl
8 63 (1.23%) C
8 63 (1.23%) Shell Script
9 60 (1.17%) PL/SQL
10 48 (0.93%) VB
11 38 (0.74%) VBA
11 38 (0.74%) C++
12 32 (0.62%) T-SQL
13 28 (0.55%) Python
14 18 (0.35%) VB.NET
14 18 (0.35%) ABAP
15 16 (0.31%) VBScript
15 16 (0.31%) Bash Shell
16 12 (0.23%) SOQL
Qualifications
1 669 (13.03%) Degree
2 480 (9.35%) Security Cleared
3 417 (8.12%) ITIL Certification
4 336 (6.54%) SC Cleared
5 255 (4.97%) Microsoft Certification
6 155 (3.02%) Cisco Certification
7 147 (2.86%) MCSE
8 135 (2.63%) ISEB
9 122 (2.38%) CCNA
10 120 (2.34%) ITIL Foundation Certificate
11 112 (2.18%) PMI Certification
12 97 (1.89%) MCP
13 78 (1.52%) MCSA
14 71 (1.38%) MCITP
15 64 (1.25%) PRINCE2 Practitioner
16 50 (0.97%) CISSP
17 48 (0.93%) MCTS
18 46 (0.90%) DV Cleared
19 44 (0.86%) VMware Certified Professional (VCP)
19 44 (0.86%) PRINCE2 Certification
Quality Assurance & Compliance
1 903 (17.59%) SLA
2 164 (3.19%) ISO/IEC 27001
3 137 (2.67%) QA
4 96 (1.87%) ISO 9001
5 84 (1.64%) COBIT
6 59 (1.15%) PCI DSS
7 23 (0.45%) Sarbanes-Oxley
7 23 (0.45%) ISO 14001
8 17 (0.33%) ISO 9000
9 6 (0.12%) ISO/IEC 17799
10 5 (0.097%) ISO 8583
10 5 (0.097%) DICOM
10 5 (0.097%) ISO/IEC 20000
11 4 (0.078%) BS15000
12 3 (0.058%) HMG Infosec
13 2 (0.039%) HL7
13 2 (0.039%) TickIT
13 2 (0.039%) Data Quality
14 1 (0.019%) GPG13
14 1 (0.019%) COSO
System Software
1 567 (11.04%) Active Directory
2 291 (5.67%) VMware Infrastructure
3 100 (1.95%) XenApp
4 90 (1.75%) Hyper-V
5 75 (1.46%) vSphere
6 41 (0.80%) XenDesktop
6 41 (0.80%) VMware ESX
7 28 (0.55%) Terminal Services
8 20 (0.39%) vCloud
9 18 (0.35%) Oracle RAC
10 17 (0.33%) Snort
11 16 (0.31%) VMware Workstation
11 16 (0.31%) VMware ESXi
12 15 (0.29%) KVM
12 15 (0.29%) Microsoft App-V
12 15 (0.29%) VMware Server
13 14 (0.27%) Oracle RMAN
14 12 (0.23%) Microsoft Virtual Server
15 11 (0.21%) Xen
16 9 (0.18%) NFS
Systems Management
1 139 (2.71%) SCCM
2 52 (1.01%) Tivoli
3 44 (0.86%) SCOM
4 43 (0.84%) Nagios
5 40 (0.78%) WSUS
6 36 (0.70%) Puppet
7 26 (0.51%) NetBackup
8 25 (0.49%) Netcool
9 23 (0.45%) Backup Exec
10 19 (0.37%) OpenView
11 18 (0.35%) Oracle Enterprise Manager
11 18 (0.35%) Norton AntiVirus
11 18 (0.35%) Opscode Chef
12 16 (0.31%) Data Guard
13 15 (0.29%) Cisco CUCM
14 13 (0.25%) HP Quality Center
14 13 (0.25%) Systems Management Server (SMS)
14 13 (0.25%) Tivoli Monitoring
15 11 (0.21%) SolarWinds Orion
16 10 (0.19%) Cisco UCCX
Vendors
1 1002 (19.51%) Microsoft
2 438 (8.53%) VMware
3 397 (7.73%) Oracle
4 396 (7.71%) Cisco
5 289 (5.63%) Citrix
6 231 (4.50%) HP
7 216 (4.21%) Remedy
8 181 (3.52%) IBM
9 148 (2.88%) ServiceNow
10 124 (2.41%) Red Hat
11 108 (2.10%) SAP
12 104 (2.03%) BMC
13 76 (1.48%) Juniper
14 74 (1.44%) EMC
15 69 (1.34%) Symantec
16 65 (1.27%) NetApp
17 64 (1.25%) CheckPoint
18 63 (1.23%) Fujitsu
19 52 (1.01%) Salesforce.com
20 50 (0.97%) McAfee
City, London
Experis Ltd
Salary: £55000.00 - £63000.00 per annum + Pension
Posted: 1 hour ago
London
ComputaCenter
Salary: Competitive
Posted: 1 hour ago
City, London
Capita Resourcing - IT Resourcing
Salary: £80000 - £85000 per annum + bens
Posted: 2 hours ago
Staines, Middlesex
CPS Group UK
Salary: £55000 - £65000 per annum + Industry Leading Benefits Package
Posted: 2 hours ago
City, London
Greywood Associates Limited
Salary: £45000 - £50000 per annum + bens
Posted: 2 hours ago
Milton Keynes, Buckinghamshire
Focus IT Recruitment
Salary: From £23,000 to £30,000 per annum + Benefits
Posted: 2 hours ago
City, London
Hays Finance Technology
Salary: £45000.00 - £60000.00 per annum
Posted: 2 hours ago
City, London
Deerfoot IT Resources Ltd
Salary: £50000 per annum + bonus + benefits
Posted: 2 hours ago
Cambridge, Cambridgeshire
ARM Ltd
Salary: Competitive
Posted: 3 hours ago
City, London
Eutopia Solutions Ltd
Salary: £35000 - £45000 per annum + package
Posted: 3 hours ago
Cambridge, Cambridgeshire
ARM Ltd
Salary: Competitive
Posted: 3 hours ago
Cambridge, Cambridgeshire
ARM Ltd
Salary: Competitive
Posted: 3 hours ago
London
FT Select
Salary: From £40,000 to £45,000 per annum OTE £53k + company benefits
Posted: 4 hours ago
City, London
Timothy James Consulting Ltd
Salary: £60000 - £65000 per annum + Bonus & Benefits
Posted: 4 hours ago
Tunbridge Wells, Kent
1st Choice Computer Appointments Ltd
Salary: From £60,000 to £80,000 per annum plus benefits
Posted: 4 hours ago
Bristol, Avon
Global Technology Solutions Ltd
Salary: £30000 - £50000 per annum + Package
Posted: 5 hours ago
Hemel Hempstead, Hertfordshire
Green Thompson Consulting
Salary: From £24,000 to £27,000 per annum
Posted: 7 hours ago
London
Harvey Nash plc
Salary: £70000 - £80000 per annum + bonus + benefits
Posted: 7 hours ago
Horsham, West Sussex
Cyber Team
Salary: From £36,000 to £40,000 per annum Plus Excellent Benefits package
Posted: 8 hours ago
London
set2recruit
Salary: Up to £90,000 per annum + Car allowance, bonus and benefits
Posted: 9 hours ago