The first table below looks at the demand for Service Management skills in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 11 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the England region.

Location
3 months to
11 Jul 2014
Same period 2013 Same period 2012
Service Management
Rank 129 148 151
Rank change year-on-year
+19 +3
Permanent jobs citing Service Management 2371 1936 1973
As % of all permanent IT jobs located in England 2.17% 1.90% 1.78%
As % of the Processes & Methodologies category 2.70% 2.41% 2.31%
Number of salaries quoted 1777 1504 1560
Average salary £47,500 £45,000 £45,000
Average salary % change year-on-year
+5.55% -
90% offered a salary of more than £26,500 £25,950 £26,500
10% offered a salary of more than £75,000 £75,000 £70,000
UK excluding London average salary £45,000 £42,500 £42,500
% change year-on-year
+5.88% -
Processes & Methodologies Category
England
Permanent IT job ads with a match in the
Processes & Methodologies category
87694 80306 85531
As % of all permanent IT jobs located in England 80.41% 78.64% 77.26%
Number of salaries quoted 71414 66712 73612
Average salary £49,000 £46,500 £46,752
Average salary % change year-on-year
+5.37% -0.53%
90% offered a salary of more than £31,500 £30,000 £30,000
10% offered a salary of more than £72,500 £75,000 £72,500
UK excluding London average salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -
Service Management
UK

Service Management
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the England region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in England

Service Management
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the England region.

Service Management Salary Trend in England

Service Management
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Management across the England region over the 3 months to 11 July 2014.

Service Management Salary Histogram in England

Service Management
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the England region over the 3 months to 11 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +7 905 £55,000 - 89
South East +29 631 £44,000 +3.52% 67
Yorkshire -31 176 £43,500 +19.17% 32
South West +29 175 £41,000 +17.14% 14
East of England +23 134 £50,000 +12.35% 20
West Midlands +20 129 £57,500 +30.68% 12
North West +10 113 £40,000 -15.78% 10
East Midlands -17 69 £40,857 +4.09% 11
North East -4 12 £32,500 +1.56% 4
Midlands +7 2 £45,000 -10.00%
Service Management
UK

Service Management
Top 30 Related IT Skills in England

For the 6 months to 11 July 2014, IT jobs across the England region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 3285 (65.46%) ITIL
2 1478 (29.45%) Service Delivery
3 1447 (28.84%) Finance
4 1282 (25.55%) ITSM
5 1066 (21.24%) Windows
6 1004 (20.01%) Microsoft
7 869 (17.32%) Project Management
8 792 (15.78%) SLA
9 653 (13.01%) Change Management
10 648 (12.91%) Degree
11 646 (12.87%) MS Excel
12 638 (12.71%) SQL
13 615 (12.26%) PRINCE2
14 598 (11.92%) Active Directory
15 520 (10.36%) Telecoms
16 511 (10.18%) Problem Management
17 509 (10.14%) MS Office
18 496 (9.88%) Incident Management
19 465 (9.27%) ITIL Certification
20 442 (8.81%) Security Cleared
21 421 (8.39%) Oracle
22 413 (8.23%) VMware
23 412 (8.21%) Stakeholder Management
24 410 (8.17%) UNIX
25 393 (7.83%) Linux
26 377 (7.51%) SQL Server
27 351 (6.99%) Management Information System
27 351 (6.99%) Continuous Improvement
28 336 (6.70%) Cisco
29 322 (6.42%) Citrix

Service Management
Top Related IT Skills in England by Category

For the 6 months to 11 July 2014, IT jobs across the England region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 237 (4.72%) MS Exchange
2 185 (3.69%) IIS
3 179 (3.57%) SharePoint
4 97 (1.93%) Tomcat
5 94 (1.87%) Apache
6 78 (1.55%) Exchange Server 2010
7 65 (1.30%) WebSphere
8 55 (1.10%) Blackberry Enterprise Server
9 52 (1.04%) Lync
10 51 (1.02%) Exchange Server 2003
11 32 (0.64%) CMS
11 32 (0.64%) Exchange Server 2013
12 28 (0.56%) Exchange Server 2007
13 27 (0.54%) BizTalk Server
14 26 (0.52%) SharePoint 2010
15 22 (0.44%) IBM Notes
16 20 (0.40%) SharePoint 2013
17 19 (0.38%) WebSphere Application Server
17 19 (0.38%) CICS
18 16 (0.32%) Oracle Workflow
Applications
1 646 (12.87%) MS Excel
2 509 (10.14%) MS Office
3 102 (2.03%) MS PowerPoint
4 63 (1.26%) MS Visio
5 62 (1.24%) MS Project
6 19 (0.38%) Spreadsheet
7 7 (0.14%) InfoPath
8 2 (0.040%) PaintShop Pro
9 1 (0.020%) Photoshop
9 1 (0.020%) Acrobat
Business Applications
1 171 (3.41%) Remedy ITSM
2 38 (0.76%) Oracle EBS
3 24 (0.48%) assyst
4 15 (0.30%) Dynamics CRM
5 13 (0.26%) Maximo
5 13 (0.26%) SAP CRM
5 13 (0.26%) Oracle General Ledger
6 11 (0.22%) Dynamics AX
7 10 (0.20%) Oracle BPM
8 9 (0.18%) Temenos T24
9 8 (0.16%) Oracle ERP
10 7 (0.14%) RMDS
10 7 (0.14%) Dynamics NAV
10 7 (0.14%) Oracle EBS R12
11 6 (0.12%) HFM
11 6 (0.12%) SAP SD
12 5 (0.100%) BASE24
13 4 (0.080%) SAP Oil and Gas
13 4 (0.080%) Oracle Retail
13 4 (0.080%) Compiere
Cloud Services
1 117 (2.33%) SaaS
2 71 (1.41%) Cloud Computing
3 39 (0.78%) Amazon AWS
4 21 (0.42%) PaaS
5 19 (0.38%) IaaS
6 15 (0.30%) Amazon EC2
7 14 (0.28%) Microsoft Azure
8 12 (0.24%) Office 365
9 7 (0.14%) Force.com
10 4 (0.080%) Google Compute Engine
11 2 (0.040%) Amazon ELB
12 1 (0.020%) Route 53
12 1 (0.020%) Amazon S3
12 1 (0.020%) Google Apps
Communications & Networking
1 265 (5.28%) SAN
2 263 (5.24%) DNS
2 263 (5.24%) Firewall
3 224 (4.46%) WAN
4 215 (4.28%) LAN
5 212 (4.22%) TCP/IP
6 168 (3.35%) Internet
7 153 (3.05%) VPN
8 133 (2.65%) DHCP
9 95 (1.89%) SSL
10 83 (1.65%) NAS
11 80 (1.59%) VoIP
12 70 (1.39%) LDAP
13 58 (1.16%) HTTP
14 49 (0.98%) Wireless
15 45 (0.90%) MPLS
15 45 (0.90%) SMTP
16 44 (0.88%) Network Security
17 43 (0.86%) Broadband
18 34 (0.68%) Unified Communications
Database & Business Intelligence
1 377 (7.51%) SQL Server
2 152 (3.03%) MySQL
3 95 (1.89%) Relational Database
4 87 (1.73%) Data Warehouse
5 80 (1.59%) SQL Server Reporting Services
6 72 (1.43%) Oracle Database
7 58 (1.16%) SQL Server Integration Services
8 47 (0.94%) DB2
9 36 (0.72%) RDBMS
10 31 (0.62%) Big Data
11 30 (0.60%) SQL Server 2008
12 29 (0.58%) Data Mining
13 27 (0.54%) Crystal Reports
14 24 (0.48%) MS Access
15 23 (0.46%) Oracle Reports
16 20 (0.40%) Oracle Database 11g
17 19 (0.38%) SQL Server 2005
18 16 (0.32%) Oracle Database 10g
19 14 (0.28%) VLDB
20 12 (0.24%) BusinessObjects
Development Applications
1 49 (0.98%) JIRA
2 41 (0.82%) Team Foundation Server
3 31 (0.62%) Visual Studio
4 16 (0.32%) Subversion
5 14 (0.28%) Jenkins
6 8 (0.16%) Hudson
7 7 (0.14%) Selenium
8 6 (0.12%) SQL Server Management Studio (SSMS)
8 6 (0.12%) Oracle Forms
8 6 (0.12%) Eclipse
9 5 (0.100%) QuickTest Pro
9 5 (0.100%) MSI
10 4 (0.080%) JUnit
10 4 (0.080%) LoadRunner
10 4 (0.080%) Xcode
11 3 (0.060%) JMeter
11 3 (0.060%) LSMW
12 2 (0.040%) jMock
12 2 (0.040%) EasyMock
12 2 (0.040%) Serena SBM
General
1 1447 (28.84%) Finance
2 520 (10.36%) Telecoms
3 246 (4.90%) Retail
4 233 (4.64%) Banking
5 184 (3.67%) Legal
6 164 (3.27%) Marketing
7 136 (2.71%) Advertising
8 127 (2.53%) Law
9 73 (1.45%) Back Office
10 69 (1.38%) Financial Institution
11 68 (1.36%) Manufacturing
12 56 (1.12%) Publishing
13 55 (1.10%) Billing
14 48 (0.96%) French Language
15 38 (0.76%) German Language
16 34 (0.68%) Pharmaceutical
17 31 (0.62%) Local Government
18 28 (0.56%) Military
19 23 (0.46%) Games
20 17 (0.34%) Front Office
Job Titles
1 967 (19.27%) Service Manager
2 857 (17.08%) Analyst
3 403 (8.03%) Delivery Manager
4 366 (7.29%) Consultant
5 364 (7.25%) Services Delivery Manager
6 289 (5.76%) Service Analyst
7 243 (4.84%) Support Analyst
8 231 (4.60%) Architect
9 176 (3.51%) Applications Support
10 173 (3.45%) Support Engineer
11 158 (3.15%) Project Manager
12 153 (3.05%) Service Desk Analyst
13 152 (3.03%) Developer
14 146 (2.91%) Senior Manager
15 144 (2.87%) Team Leader
16 130 (2.59%) IT Services Manager
17 119 (2.37%) Administrator
18 115 (2.29%) Transition Manager
19 113 (2.25%) 2nd Line Support
19 113 (2.25%) Technical Manager
Libraries, Frameworks & Software Standards
1 210 (4.18%) .NET
2 165 (3.29%) Web Services
3 161 (3.21%) XML
4 128 (2.55%) HTML
5 108 (2.15%) CSS
6 58 (1.16%) ASP.NET
7 49 (0.98%) Middleware
8 42 (0.84%) SOAP
8 42 (0.84%) Ajax
9 35 (0.70%) LAMP
10 30 (0.60%) HTML5
11 26 (0.52%) CGI
12 25 (0.50%) J2EE
13 22 (0.44%) jQuery
14 21 (0.42%) JSON
15 19 (0.38%) XHTML
16 18 (0.36%) COM
17 17 (0.34%) .NET Framework
18 16 (0.32%) WAMP
19 15 (0.30%) Java EE
Miscellaneous
1 351 (6.99%) Management Information System
2 122 (2.43%) Blackberry
3 117 (2.33%) CMDB
4 112 (2.23%) Computer Science
5 71 (1.41%) Clustering
6 70 (1.39%) Enterprise Software
7 58 (1.16%) Statistics
8 55 (1.10%) PMI
9 54 (1.08%) Client/Server
10 52 (1.04%) Replication
10 52 (1.04%) Video Conferencing
11 35 (0.70%) Open Source
12 34 (0.68%) Mainframe
12 34 (0.68%) Thin Client
12 34 (0.68%) Fat Client
13 28 (0.56%) Mathematics
13 28 (0.56%) Mobile App
14 25 (0.50%) NHS
15 22 (0.44%) Hedge funds
16 20 (0.40%) Social Media
Operating Systems
1 1066 (21.24%) Windows
2 410 (8.17%) UNIX
3 393 (7.83%) Linux
4 293 (5.84%) Windows 7
5 263 (5.24%) Windows Server 2008
6 194 (3.87%) Windows Server 2003
7 181 (3.61%) Windows XP
8 74 (1.47%) Red Hat Enterprise Linux
9 64 (1.28%) Solaris
10 45 (0.90%) Windows Server 2012
11 44 (0.88%) Android
12 41 (0.82%) Apple iOS
13 37 (0.74%) AIX
14 31 (0.62%) HPUX
15 30 (0.60%) Windows 8
15 30 (0.60%) Windows Vista
16 19 (0.38%) Mac OS X
17 17 (0.34%) Windows 2000
17 17 (0.34%) Ubuntu
18 16 (0.32%) CentOS
Processes & Methodologies
1 3285 (65.46%) ITIL
2 1478 (29.45%) Service Delivery
3 1282 (25.55%) ITSM
4 869 (17.32%) Project Management
5 653 (13.01%) Change Management
6 615 (12.26%) PRINCE2
7 511 (10.18%) Problem Management
8 496 (9.88%) Incident Management
9 412 (8.21%) Stakeholder Management
10 351 (6.99%) Continuous Improvement
11 300 (5.98%) ITIL V3
12 281 (5.60%) Configuration Management
13 267 (5.32%) Release Management
14 208 (4.15%) Root Cause Analysis
15 195 (3.89%) Supplier Management
16 194 (3.87%) CRM
17 192 (3.83%) Risk Management
18 190 (3.79%) Disaster Recovery
19 183 (3.65%) Business Development
20 180 (3.59%) Business Continuity
Programming Languages
1 638 (12.71%) SQL
2 211 (4.20%) Java
3 109 (2.17%) C#
4 106 (2.11%) JavaScript
5 105 (2.09%) PowerShell
6 104 (2.07%) Perl
7 77 (1.53%) PHP
8 51 (1.02%) C
9 49 (0.98%) Shell Script
10 48 (0.96%) VB
11 44 (0.88%) VBA
12 42 (0.84%) PL/SQL
13 34 (0.68%) C++
13 34 (0.68%) Python
14 26 (0.52%) T-SQL
15 20 (0.40%) ABAP
16 17 (0.34%) VB.NET
17 12 (0.24%) Bash Shell
18 11 (0.22%) Korn
19 9 (0.18%) VBScript
Qualifications
1 648 (12.91%) Degree
2 465 (9.27%) ITIL Certification
3 442 (8.81%) Security Cleared
4 304 (6.06%) SC Cleared
5 267 (5.32%) Microsoft Certification
6 157 (3.13%) MCSE
7 147 (2.93%) ISEB
8 135 (2.69%) Cisco Certification
9 109 (2.17%) CCNA
10 99 (1.97%) MCP
11 92 (1.83%) MCSA
12 81 (1.61%) CISSP
13 76 (1.51%) PMI Certification
14 75 (1.49%) PRINCE2 Practitioner
15 63 (1.26%) MCITP
16 51 (1.02%) VMware Certified Professional (VCP)
17 48 (0.96%) PRINCE2 Certification
18 47 (0.94%) CCNP
18 47 (0.94%) DV Cleared
19 43 (0.86%) MCTS
Quality Assurance & Compliance
1 792 (15.78%) SLA
2 180 (3.59%) ISO/IEC 27001
3 157 (3.13%) QA
4 102 (2.03%) COBIT
5 100 (1.99%) ISO 9001
6 40 (0.80%) PCI DSS
7 21 (0.42%) Sarbanes-Oxley
8 16 (0.32%) ISO 14001
9 14 (0.28%) ISO 9000
10 11 (0.22%) ISO/IEC 20000
11 7 (0.14%) ISO/IEC 17799
12 5 (0.100%) ISO 8583
12 5 (0.100%) HMG Infosec
13 3 (0.060%) BS15000
14 2 (0.040%) Data Quality
15 1 (0.020%) COSO
15 1 (0.020%) Basel III
15 1 (0.020%) Solvency II
15 1 (0.020%) TickIT
15 1 (0.020%) Basel II
System Software
1 598 (11.92%) Active Directory
2 279 (5.56%) VMware Infrastructure
3 115 (2.29%) XenApp
4 105 (2.09%) Hyper-V
5 79 (1.57%) vSphere
6 54 (1.08%) XenDesktop
7 34 (0.68%) VMware ESX
8 32 (0.64%) Terminal Services
9 27 (0.54%) vCloud
10 26 (0.52%) Microsoft App-V
11 25 (0.50%) KVM
11 25 (0.50%) VMware ESXi
12 23 (0.46%) Oracle RAC
13 18 (0.36%) Xen
14 15 (0.30%) NFS
14 15 (0.30%) Oracle RMAN
14 15 (0.30%) XenServer
15 13 (0.26%) Snort
16 8 (0.16%) Microsoft Virtual Server
16 8 (0.16%) MetaFrame
Systems Management
1 131 (2.61%) SCCM
2 52 (1.04%) WSUS
3 51 (1.02%) Tivoli
4 39 (0.78%) SCOM
5 33 (0.66%) Nagios
6 31 (0.62%) OpenView
7 30 (0.60%) Puppet
7 30 (0.60%) Opscode Chef
8 26 (0.52%) Netcool
8 26 (0.52%) Nessus
9 24 (0.48%) NetBackup
10 20 (0.40%) Oracle Enterprise Manager
10 20 (0.40%) Data Guard
11 17 (0.34%) McAfee ePO
12 15 (0.30%) Cisco CUCM
13 14 (0.28%) Backup Exec
14 13 (0.26%) HP NNM
14 13 (0.26%) OVPI
14 13 (0.26%) Systems Management Server (SMS)
14 13 (0.26%) NSN NetAct
Vendors
1 1004 (20.01%) Microsoft
2 421 (8.39%) Oracle
3 413 (8.23%) VMware
4 336 (6.70%) Cisco
5 322 (6.42%) Citrix
6 263 (5.24%) Remedy
7 238 (4.74%) HP
8 197 (3.93%) ServiceNow
9 177 (3.53%) IBM
10 135 (2.69%) SAP
11 132 (2.63%) BMC
12 122 (2.43%) Red Hat
13 81 (1.61%) NetApp
14 75 (1.49%) EMC
15 74 (1.47%) CheckPoint
15 74 (1.47%) Symantec
16 62 (1.24%) McAfee
17 58 (1.16%) Juniper
18 57 (1.14%) SolarWinds
19 54 (1.08%) Fujitsu
Ipswich, Suffolk
ARM Information Security & Communications
Salary: £60000 - £70000 per annum
Posted: 10 hours ago
Reading, Berkshire
Atos
Salary: Competitive Salary + Benefits
Posted: 11 hours ago
London
Hydrogen Group
Salary: £60000.00 - £65000.00 per annum
Posted: 11 hours ago
Leeds, West Yorkshire
Fruition IT Resources Limited
Salary: £30000 - £35000 per annum + Excellent Benefits
Posted: 11 hours ago
Warrington, Cheshire
Latcom Ltd
Salary: From £40,000 to £45,000 per annum
Posted: 11 hours ago
West London
360 Resourcing Solutions
Salary: £18k - 25k per year + Excellent Bens
Posted: 12 hours ago
Lichfield, Staffordshire
Stott & May
Salary: From £45,000 to £55,000 per annum
Posted: 12 hours ago
Tunbridge Wells, Kent
1st Choice Computer Appointments Ltd
Salary: From £60,000 to £80,000 per annum
Posted: 12 hours ago
City, London
Quant Capital
Salary: Up to £60,000 per annum
Posted: 13 hours ago
West Yorkshire
The Bridge Ltd
Salary: Up to £40,000 per annum + Bonus + Benefits
Posted: 13 hours ago
London
Lorien Resourcing
Salary: £45000 - £55000 per annum + Bonus + Benefits
Posted: 13 hours ago
Reigate, Surrey
Towers Watson
Salary: Benefits
Posted: 13 hours ago
Farnborough, Hampshire
CD Sales Recruitment
Salary: Benefits
Posted: 13 hours ago
City, London
I3
Salary: £75000 - £85000 per annum + Bonus + Bens
Posted: 15 hours ago
Chesterfield, Derbyshire
Royal Mail Group
Salary: Excellent Salary & Benefits
Posted: 16 hours ago
London
ARC IT Recruitment Ltd
Salary: £28000 Per Annum
Posted: 16 hours ago
Chippenham, Wiltshire
Global Technology Solutions Ltd
Salary: £20000 - £26000 per annum + ben+training
Posted: 17 hours ago
Manchester, Lancashire
Adria Solutions Ltd
Salary: £16000 - £18000 per annum + Benefits
Posted: 17 hours ago
London
Information Technology Services
Salary: £75k - 85k per year + Benefits
Posted: 17 hours ago
Wiltshire
Roc Search
Salary: £32000 - £35000 per annum
Posted: 18 hours ago