The table below looks at the statistics for Service Management skills in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 27 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Mar 2015
Same period 2014 Same period 2013
Service Management
Rank 111 122 148
Rank change year-on-year
+11 +26
Permanent jobs citing Service Management 2654 2485 2006
As % of all permanent IT jobs located in England 2.64% 2.38% 1.96%
As % of the Processes & Methodologies category 3.18% 2.90% 2.45%
Number of salaries quoted 1953 1834 1581
Average salary £48,500 £50,000 £47,500
Average salary % change year-on-year
-3.00% +5.26%
90% offered a salary of more than £26,500 £27,500 £27,500
10% offered a salary of more than £72,500 £72,500 £70,000
UK excluding London average salary £45,000 £45,000 £45,000
Service Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the England region.

Processes & Methodologies Category
England
Permanent IT job ads with a match in the
Processes & Methodologies category
83355 85730 81990
As % of all permanent IT jobs located in England 83.07% 82.27% 80.18%
Number of salaries quoted 68281 69393 68373
Average salary £50,000 £47,500 £46,063
Average salary % change year-on-year
+5.26% +3.11%
90% offered a salary of more than £32,000 £31,000 £30,000
10% offered a salary of more than £75,000 £70,000 £75,000
UK excluding London average salary £43,275 £42,500 £40,000
% change year-on-year
+1.82% +6.25%

Service Management
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the England region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in England

Service Management
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the England region.

Service Management Salary Trend in England

Service Management
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Management across the England region over the 3 months to 27 March 2015.

Service Management Salary Histogram in England

Service Management
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the England region over the 3 months to 27 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +17 1034 £52,750 -4.09% 88
South East -2 605 £50,000 +5.26% 60
Yorkshire +22 212 £37,500 -6.25% 27
North West +40 197 £42,500 +6.25% 32
South West -16 186 £37,500 -19.35% 22
East of England +38 164 £46,500 +3.33% 12
West Midlands -7 128 £47,500 +5.55% 17
East Midlands +23 100 £44,500 +8.91% 8
Midlands +8 8 £55,000 +15.78% 1
North East -7 3 £32,500 +14.03% 9
Service Management
UK

Service Management
Top 30 Related IT Skills in England

For the 6 months to 27 March 2015, IT jobs across the England region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 3369 (65.51%) ITIL
2 1358 (26.40%) Service Delivery
3 1346 (26.17%) Finance
4 1207 (23.47%) Windows
5 1178 (22.90%) Microsoft
6 1020 (19.83%) ITSM
7 947 (18.41%) SLA
8 774 (15.05%) Project Management
9 741 (14.41%) Degree
10 680 (13.22%) Active Directory
11 673 (13.09%) MS Excel
12 654 (12.72%) Change Management
13 630 (12.25%) SQL
14 622 (12.09%) MS Office
15 615 (11.96%) Analytical Skills
16 590 (11.47%) Problem Management
17 572 (11.12%) Incident Management
18 523 (10.17%) PRINCE2
19 518 (10.07%) Security Cleared
20 478 (9.29%) VMware
21 462 (8.98%) ITIL Certification
22 458 (8.91%) Linux
23 457 (8.89%) Telecoms
24 454 (8.83%) SQL Server
25 438 (8.52%) Stakeholder Management
26 437 (8.50%) Continuous Improvement
27 436 (8.48%) Cisco
28 388 (7.54%) SC Cleared
29 385 (7.49%) Management Information System
29 385 (7.49%) UNIX

Service Management
Top Related IT Skills in England by Category

For the 6 months to 27 March 2015, IT jobs across the England region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 238 (4.63%) MS Exchange
2 230 (4.47%) SharePoint
3 163 (3.17%) IIS
4 111 (2.16%) Apache
5 86 (1.67%) Lync
6 76 (1.48%) Exchange Server 2010
6 76 (1.48%) Tomcat
7 73 (1.42%) Blackberry Enterprise Server
8 50 (0.97%) WebSphere
9 48 (0.93%) WebLogic
10 42 (0.82%) IBM Notes
11 36 (0.70%) Exchange Server 2003
12 34 (0.66%) Exchange Server 2007
13 22 (0.43%) CMS
13 22 (0.43%) BizTalk Server
14 19 (0.37%) JBoss
15 16 (0.31%) Confluence
16 15 (0.29%) SharePoint 2010
16 15 (0.29%) Exchange Server 2013
17 13 (0.25%) WorkSite
Applications
1 673 (13.09%) MS Excel
2 622 (12.09%) MS Office
3 126 (2.45%) MS PowerPoint
4 85 (1.65%) MS Visio
5 46 (0.89%) MS Project
6 16 (0.31%) Spreadsheet
7 14 (0.27%) InfoPath
8 2 (0.039%) Open Workbench
8 2 (0.039%) Photoshop
8 2 (0.039%) SPSS
8 2 (0.039%) Acrobat
8 2 (0.039%) Fireworks
Business Applications
1 126 (2.45%) Remedy ITSM
2 32 (0.62%) SAP SM
3 26 (0.51%) SAP CRM
4 24 (0.47%) Dynamics CRM
4 24 (0.47%) SAP ERP
5 17 (0.33%) Dynamics AX
5 17 (0.33%) assyst
6 15 (0.29%) SAP APO
7 13 (0.25%) Agresso
8 7 (0.14%) SAP MM
8 7 (0.14%) Oracle EBS
8 7 (0.14%) Cognos Business Intelligence
9 6 (0.12%) Oracle Procure-to-Pay
9 6 (0.12%) SAP CO
9 6 (0.12%) SAP FI
9 6 (0.12%) SAP FI/CO
10 4 (0.078%) SAP SCM
10 4 (0.078%) SAP Oil and Gas
10 4 (0.078%) Oracle EBS R12
10 4 (0.078%) SAP BPC
Cloud Services
1 137 (2.66%) SaaS
2 71 (1.38%) Office 365
3 65 (1.26%) Microsoft Azure
4 32 (0.62%) Cloud Computing
5 30 (0.58%) Amazon AWS
6 22 (0.43%) PaaS
7 13 (0.25%) Yammer
7 13 (0.25%) IaaS
8 12 (0.23%) Force.com
9 7 (0.14%) AWS CloudFormation
10 4 (0.078%) Amazon EC2
11 3 (0.058%) Google Apps
11 3 (0.058%) Google Cloud Platform
12 2 (0.039%) IBM SmartCloud
13 1 (0.019%) IBM Blueworks
13 1 (0.019%) SoftLayer
Communications & Networking
1 320 (6.22%) Firewall
2 232 (4.51%) VPN
3 227 (4.41%) LAN
4 211 (4.10%) TCP/IP
4 211 (4.10%) SAN
5 207 (4.02%) WAN
6 190 (3.69%) DNS
7 147 (2.86%) Wireless
8 136 (2.64%) Internet
9 114 (2.22%) MPLS
10 100 (1.94%) DHCP
11 88 (1.71%) VoIP
12 87 (1.69%) Cisco ASA
13 83 (1.61%) VLAN
14 77 (1.50%) Network Security
15 73 (1.42%) Broadband
16 71 (1.38%) SSL
17 60 (1.17%) NAS
18 58 (1.13%) BGP
19 52 (1.01%) Intranet
Database & Business Intelligence
1 454 (8.83%) SQL Server
2 110 (2.14%) MySQL
3 85 (1.65%) Data Warehouse
4 70 (1.36%) SQL Server Reporting Services
5 67 (1.30%) Oracle Database
6 64 (1.24%) Relational Database
7 49 (0.95%) DB2
8 47 (0.91%) SQL Server Integration Services
9 46 (0.89%) SQL Server 2008
10 39 (0.76%) Data Mining
11 37 (0.72%) Oracle Reports
12 33 (0.64%) Ingres
13 31 (0.60%) Oracle Database 11g
14 26 (0.51%) Oracle BI EE
14 26 (0.51%) SQL Server 2012
15 23 (0.45%) VLDB
16 22 (0.43%) Big Data
17 21 (0.41%) SQL Server Analysis Services
18 20 (0.39%) Oracle ODI
18 20 (0.39%) RDBMS
Development Applications
1 43 (0.84%) JIRA
2 29 (0.56%) Visual Studio
3 28 (0.54%) Subversion
3 28 (0.54%) Jenkins
4 26 (0.51%) VSS/SourceSafe
5 24 (0.47%) Team Foundation Server
6 13 (0.25%) ClearCase
6 13 (0.25%) ClearQuest
7 12 (0.23%) LoadRunner
7 12 (0.23%) Oracle Forms
7 12 (0.23%) Artifactory
8 11 (0.21%) Git (software)
9 7 (0.14%) JProfiler
9 7 (0.14%) Rational DOORS
9 7 (0.14%) JMeter
10 6 (0.12%) Selenium
10 6 (0.12%) Atlassian Bamboo
11 5 (0.097%) WebDriver
12 4 (0.078%) Ant
12 4 (0.078%) Toad
General
1 1346 (26.17%) Finance
2 457 (8.89%) Telecoms
3 298 (5.79%) Banking
4 242 (4.71%) Retail
5 165 (3.21%) Marketing
6 163 (3.17%) Legal
7 159 (3.09%) Law
8 123 (2.39%) Manufacturing
9 105 (2.04%) Financial Institution
10 104 (2.02%) Front Office
11 93 (1.81%) Advertising
12 80 (1.56%) Investment Banking
13 79 (1.54%) Billing
14 76 (1.48%) Back Office
15 61 (1.19%) Publishing
16 47 (0.91%) Games
17 44 (0.86%) German Language
18 41 (0.80%) French Language
19 35 (0.68%) Spanish Language
20 31 (0.60%) Local Government
Job Titles
1 1082 (21.04%) Analyst
2 907 (17.64%) Service Manager
3 396 (7.70%) Support Analyst
4 392 (7.62%) Delivery Manager
5 364 (7.08%) Consultant
6 353 (6.86%) Services Delivery Manager
7 346 (6.73%) Service Analyst
8 283 (5.50%) Architect
9 261 (5.07%) Service Desk Analyst
10 185 (3.60%) Project Manager
11 173 (3.36%) Applications Support
12 155 (3.01%) Problem Manager
13 150 (2.92%) Support Engineer
13 150 (2.92%) Developer
14 143 (2.78%) IT Services Manager
15 135 (2.62%) Senior Manager
16 130 (2.53%) Administrator
17 118 (2.29%) Applications Support Analyst
18 114 (2.22%) Solutions Architect
19 100 (1.94%) Team Leader
Libraries, Frameworks & Software Standards
1 189 (3.67%) .NET
2 150 (2.92%) Web Services
3 143 (2.78%) XML
4 139 (2.70%) HTML
5 103 (2.00%) J2EE
6 80 (1.56%) CSS
7 61 (1.19%) Middleware
8 57 (1.11%) ASP.NET
9 44 (0.86%) SOAP
10 35 (0.68%) jQuery
11 33 (0.64%) Ajax
12 27 (0.52%) REST
13 25 (0.49%) JSON
14 24 (0.47%) .NET Framework
14 24 (0.47%) COM
15 21 (0.41%) Spring
16 16 (0.31%) CGI
17 15 (0.29%) LAMP
17 15 (0.29%) Struts
18 14 (0.27%) HTML5
Miscellaneous
1 615 (11.96%) Analytical Skills
2 385 (7.49%) Management Information System
3 173 (3.36%) Blackberry
4 118 (2.29%) Computer Science
5 98 (1.91%) CMDB
6 88 (1.71%) Statistics
7 72 (1.40%) Enterprise Software
8 67 (1.30%) PMI
9 59 (1.15%) Life Science
10 52 (1.01%) Client/Server
11 51 (0.99%) Mainframe
12 50 (0.97%) iPad
13 49 (0.95%) Thin Client
13 49 (0.95%) Fat Client
14 44 (0.86%) GIS
14 44 (0.86%) Performance Metrics
15 42 (0.82%) Clustering
16 40 (0.78%) Video Conferencing
17 36 (0.70%) Replication
18 35 (0.68%) iPhone
Operating Systems
1 1207 (23.47%) Windows
2 458 (8.91%) Linux
3 385 (7.49%) UNIX
4 379 (7.37%) Windows 7
5 248 (4.82%) Windows Server 2008
6 135 (2.62%) Solaris
7 130 (2.53%) Windows Server 2003
8 129 (2.51%) Windows XP
9 124 (2.41%) Windows Server 2012
10 83 (1.61%) Red Hat Enterprise Linux
11 67 (1.30%) Windows 8
12 61 (1.19%) Android
13 60 (1.17%) AIX
14 56 (1.09%) Apple iOS
15 28 (0.54%) Windows Vista
15 28 (0.54%) CentOS
16 25 (0.49%) HPUX
17 23 (0.45%) Mac OS X
18 21 (0.41%) VMS
19 18 (0.35%) Debian
Processes & Methodologies
1 3369 (65.51%) ITIL
2 1358 (26.40%) Service Delivery
3 1020 (19.83%) ITSM
4 774 (15.05%) Project Management
5 654 (12.72%) Change Management
6 590 (11.47%) Problem Management
7 572 (11.12%) Incident Management
8 523 (10.17%) PRINCE2
9 438 (8.52%) Stakeholder Management
10 437 (8.50%) Continuous Improvement
11 353 (6.86%) Agile Software Development
12 254 (4.94%) Risk Management
13 248 (4.82%) ITIL V3
14 237 (4.61%) CRM
15 230 (4.47%) Configuration Management
16 220 (4.28%) Root Cause Analysis
17 200 (3.89%) Release Management
18 190 (3.69%) Business Analysis
19 189 (3.67%) Business Continuity
20 182 (3.54%) Performance Management
Programming Languages
1 630 (12.25%) SQL
2 223 (4.34%) Java
3 130 (2.53%) C
4 125 (2.43%) JavaScript
5 109 (2.12%) Perl
6 86 (1.67%) Shell Script
7 85 (1.65%) C#
7 85 (1.65%) PowerShell
8 70 (1.36%) PL/SQL
9 58 (1.13%) T-SQL
10 43 (0.84%) Python
11 42 (0.82%) PHP
12 36 (0.70%) VBA
13 29 (0.56%) VBScript
14 21 (0.41%) VB
15 20 (0.39%) C++
15 20 (0.39%) Bash Shell
16 19 (0.37%) ABAP
17 13 (0.25%) VB.NET
17 13 (0.25%) Ruby
Qualifications
1 741 (14.41%) Degree
2 518 (10.07%) Security Cleared
3 462 (8.98%) ITIL Certification
4 388 (7.54%) SC Cleared
5 232 (4.51%) Microsoft Certification
6 167 (3.25%) MCP
7 147 (2.86%) ITIL Foundation Certificate
8 138 (2.68%) MCSE
9 134 (2.61%) ISEB
10 130 (2.53%) Cisco Certification
11 117 (2.27%) PMI Certification
12 97 (1.89%) DV Cleared
13 88 (1.71%) CCNA
14 75 (1.46%) CISSP
15 74 (1.44%) PMP
16 72 (1.40%) CCNP
17 55 (1.07%) MCSA
18 51 (0.99%) ISTQB
19 46 (0.89%) PRINCE2 Certification
20 41 (0.80%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 947 (18.41%) SLA
2 151 (2.94%) ISO/IEC 27001
3 139 (2.70%) QA
4 68 (1.32%) COBIT
5 63 (1.22%) PCI DSS
6 50 (0.97%) ISO 9001
7 32 (0.62%) Sarbanes-Oxley
8 6 (0.12%) ISO 9000
9 5 (0.097%) ISO 14001
10 4 (0.078%) ISO/IEC 20000
11 3 (0.058%) EMIR
11 3 (0.058%) Data Quality
11 3 (0.058%) MiFID
12 2 (0.039%) BS25999
12 2 (0.039%) DO-178B
12 2 (0.039%) Solvency II
12 2 (0.039%) ISO/IEC 17799
13 1 (0.019%) BS15000
13 1 (0.019%) WAI
13 1 (0.019%) P3O
System Software
1 680 (13.22%) Active Directory
2 359 (6.98%) VMware Infrastructure
3 128 (2.49%) Hyper-V
4 90 (1.75%) XenApp
5 87 (1.69%) vSphere
6 78 (1.52%) XenDesktop
7 51 (0.99%) VMware ESX
8 40 (0.78%) vCloud
9 34 (0.66%) Terminal Services
10 29 (0.56%) Microsoft App-V
11 18 (0.35%) VMware ESXi
12 16 (0.31%) Citrix Presentation Server
13 15 (0.29%) Xen
14 13 (0.25%) Samba
15 12 (0.23%) Oracle RAC
16 10 (0.19%) XenServer
16 10 (0.19%) VMware Workstation
17 9 (0.17%) NFS
18 8 (0.16%) Snort
19 7 (0.14%) GPFS
Systems Management
1 188 (3.66%) SCCM
2 105 (2.04%) SCOM
3 70 (1.36%) Nagios
4 52 (1.01%) Puppet
5 41 (0.80%) Tivoli
6 37 (0.72%) Tivoli Storage Manager
7 36 (0.70%) Opsview
8 32 (0.62%) WSUS
9 31 (0.60%) Systems Management Server (SMS)
10 30 (0.58%) Opscode Chef
11 25 (0.49%) HP Quality Center
11 25 (0.49%) OpenView
12 24 (0.47%) Cisco Prime
12 24 (0.47%) Cisco LMS
13 22 (0.43%) Norton AntiVirus
14 17 (0.33%) Oracle Enterprise Manager
14 17 (0.33%) HP UCMDB
15 15 (0.29%) logstash
16 14 (0.27%) Unicenter
17 13 (0.25%) Legato
Vendors
1 1178 (22.90%) Microsoft
2 478 (9.29%) VMware
3 436 (8.48%) Cisco
4 371 (7.21%) Oracle
5 366 (7.12%) Citrix
6 312 (6.07%) HP
7 235 (4.57%) Remedy
8 171 (3.32%) ServiceNow
9 150 (2.92%) SAP
10 117 (2.27%) BMC
11 108 (2.10%) IBM
12 107 (2.08%) Red Hat
13 93 (1.81%) EMC
14 83 (1.61%) Dell
15 74 (1.44%) CheckPoint
15 74 (1.44%) NetApp
16 68 (1.32%) Salesforce.com
17 62 (1.21%) Juniper
18 54 (1.05%) Huawei
19 50 (0.97%) SolarWinds
Bristol, Avon
OXL Consulting
Salary: From £20,000 to £23,000 per annum
Posted: 18 hours ago
Northampton, Northamptonshire
Reflex Computer Recruitment Ltd
Salary: Bens
Posted: Yesterday
Gloucestershire
Datasource Computer Employment
Salary: Excellent Salary & Benefits!
Posted: Yesterday
Cornwall
Jobline Staffing
Posted: Yesterday
Chessington, Surrey
Spectrum IT Recruitment (South) Ltd
Posted: Yesterday
Ipswich, Suffolk
Cooper Lomaz Recruitment Limited
Posted: Yesterday
Gloucestershire
Datasource Computer Employment
Salary: Excellent Salary & Benefits!
Posted: Yesterday
City, London
i3 Resourcing
Posted: Yesterday
Oxford, Oxfordshire
Networking People (UK)
Posted: Yesterday
Surrey
Capita Resourcing IT
Salary: Bonus and car allowance
Posted: Yesterday
Street, Somerset
Wa Consultants
Salary: Competitive
Posted: Yesterday
Buckinghamshire
Prospectus IT Recruitment
Salary: £35000 - £50000 per annum
Posted: Yesterday
Dudley, West Midlands (County)
ARC IT Recruitment Ltd
Salary: £26000 Per Annum
Posted: Yesterday
West Sussex
ARC IT Recruitment Ltd
Salary: £40000 - £45000 Per Annum
Posted: Yesterday
Newcastle Upon Tyne, Tyne and Wear
CV Screen Ltd
Salary: £16k - 17k per year + Pension + Training
Posted: Yesterday
Birmingham, West Midlands (County)
Global Technology Solutions Ltd
Salary: £60000 - £65000 per annum + Car Allowance
Posted: Yesterday
London
Global Technology Solutions Ltd
Salary: £50000 - £55000 per annum + excellent benefits
Posted: Yesterday
Bristol, Avon
Connectus
Salary: £35000 - £40000 per annum + Great Benefits, career progression
Posted: Yesterday
Leeds, West Yorkshire
Fruition IT Resources Limited
Salary: £35000 - £38000 per annum + Pension, Holidays
Posted: Yesterday
London
ECS
Salary: Competitive
Posted: Yesterday