The first table below looks at the demand for Service Management skills in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 25 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the England region.

Location
3 months to
25 Jul 2014
Same period 2013 Same period 2012
Service Management
Rank 126 145 153
Rank change year-on-year
+19 +8
Permanent jobs citing Service Management 2411 1965 2034
As % of all permanent IT jobs located in England 2.20% 1.93% 1.83%
As % of the Processes & Methodologies category 2.74% 2.45% 2.36%
Number of salaries quoted 1788 1512 1630
Average salary £47,130 £46,500 £45,000
Average salary % change year-on-year
+1.35% +3.33%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £72,500 £75,000 £70,000
UK excluding London average salary £44,000 £42,500 £42,500
% change year-on-year
+3.52% -
Processes & Methodologies Category
England
Permanent IT job ads with a match in the
Processes & Methodologies category
88099 80202 86245
As % of all permanent IT jobs located in England 80.44% 78.75% 77.52%
Number of salaries quoted 71608 66273 74087
Average salary £49,000 £47,500 £47,000
Average salary % change year-on-year
+3.15% +1.06%
90% offered a salary of more than £31,500 £30,000 £30,000
10% offered a salary of more than £72,500 £75,000 £72,500
UK excluding London average salary £42,500 £40,500 £40,000
% change year-on-year
+4.93% +1.25%
Service Management
UK

Service Management
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the England region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in England

Service Management
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the England region.

Service Management Salary Trend in England

Service Management
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Management across the England region over the 3 months to 25 July 2014.

Service Management Salary Histogram in England

Service Management
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the England region over the 3 months to 25 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +7 922 £52,500 -3.66% 125
South East +17 626 £42,500 - 60
Yorkshire -20 201 £42,500 +13.33% 22
South West +26 168 £41,000 +17.14% 19
East of England +35 132 £50,000 +12.35% 13
West Midlands +7 126 £57,000 +26.66% 16
North West +14 119 £42,500 -14.57% 16
East Midlands -12 68 £40,857 +16.73% 15
North East +8 15 £32,500 +1.56% 8
Midlands +8 3 £45,000 -10.00%
Service Management
UK

Service Management
Top 30 Related IT Skills in England

For the 6 months to 25 July 2014, IT jobs across the England region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 3308 (65.88%) ITIL
2 1468 (29.24%) Service Delivery
3 1440 (28.68%) Finance
4 1294 (25.77%) ITSM
5 1065 (21.21%) Windows
6 1003 (19.98%) Microsoft
7 861 (17.15%) Project Management
8 807 (16.07%) SLA
9 650 (12.95%) Change Management
10 646 (12.87%) MS Excel
10 646 (12.87%) Degree
11 631 (12.57%) SQL
12 601 (11.97%) PRINCE2
13 599 (11.93%) Active Directory
14 518 (10.32%) Problem Management
15 515 (10.26%) Telecoms
16 504 (10.04%) Incident Management
17 503 (10.02%) MS Office
18 457 (9.10%) ITIL Certification
19 447 (8.90%) Security Cleared
20 424 (8.44%) Stakeholder Management
21 408 (8.13%) UNIX
22 406 (8.09%) VMware
23 402 (8.01%) Linux
24 397 (7.91%) Oracle
25 364 (7.25%) SQL Server
26 355 (7.07%) Continuous Improvement
27 348 (6.93%) Management Information System
28 329 (6.55%) Cisco
29 326 (6.49%) Citrix

Service Management
Top Related IT Skills in England by Category

For the 6 months to 25 July 2014, IT jobs across the England region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 230 (4.58%) MS Exchange
2 173 (3.45%) SharePoint
3 165 (3.29%) IIS
4 95 (1.89%) Tomcat
5 90 (1.79%) Apache
6 78 (1.55%) Exchange Server 2010
7 62 (1.23%) WebSphere
8 59 (1.18%) Blackberry Enterprise Server
9 56 (1.12%) Lync
10 48 (0.96%) Exchange Server 2003
11 33 (0.66%) Exchange Server 2013
12 31 (0.62%) CMS
13 29 (0.58%) BizTalk Server
14 26 (0.52%) Exchange Server 2007
14 26 (0.52%) SharePoint 2010
15 19 (0.38%) SharePoint 2013
15 19 (0.38%) CICS
16 16 (0.32%) WebSphere Application Server
17 15 (0.30%) Oracle Workflow
17 15 (0.30%) OpenStack
Applications
1 646 (12.87%) MS Excel
2 503 (10.02%) MS Office
3 103 (2.05%) MS PowerPoint
4 56 (1.12%) MS Visio
5 51 (1.02%) MS Project
6 18 (0.36%) Spreadsheet
7 6 (0.12%) InfoPath
8 2 (0.040%) PaintShop Pro
9 1 (0.020%) Photoshop
9 1 (0.020%) Acrobat
Business Applications
1 164 (3.27%) Remedy ITSM
2 36 (0.72%) Oracle EBS
3 22 (0.44%) assyst
4 13 (0.26%) Oracle General Ledger
5 12 (0.24%) Dynamics CRM
5 12 (0.24%) SAP CRM
6 11 (0.22%) Oracle ERP
6 11 (0.22%) Dynamics AX
7 10 (0.20%) Oracle BPM
8 9 (0.18%) Maximo
9 8 (0.16%) Temenos T24
10 7 (0.14%) Dynamics NAV
10 7 (0.14%) RMDS
11 6 (0.12%) HFM
12 5 (0.100%) BASE24
12 5 (0.100%) SAP SD
12 5 (0.100%) Oracle EBS R12
13 4 (0.080%) Oracle Retail
13 4 (0.080%) SAP BPC
13 4 (0.080%) Compiere
Cloud Services
1 119 (2.37%) SaaS
2 61 (1.21%) Cloud Computing
3 35 (0.70%) Amazon AWS
4 24 (0.48%) PaaS
5 19 (0.38%) IaaS
6 14 (0.28%) Amazon EC2
7 12 (0.24%) Microsoft Azure
8 10 (0.20%) Office 365
9 7 (0.14%) Force.com
10 4 (0.080%) Google Apps
10 4 (0.080%) Google Compute Engine
11 1 (0.020%) Amazon S3
Communications & Networking
1 262 (5.22%) SAN
2 251 (5.00%) DNS
3 247 (4.92%) Firewall
4 214 (4.26%) TCP/IP
5 200 (3.98%) WAN
6 198 (3.94%) LAN
7 167 (3.33%) Internet
8 145 (2.89%) VPN
9 123 (2.45%) DHCP
10 90 (1.79%) SSL
11 84 (1.67%) VoIP
12 79 (1.57%) NAS
13 76 (1.51%) LDAP
14 59 (1.18%) HTTP
15 51 (1.02%) Wireless
16 48 (0.96%) SMTP
17 46 (0.92%) Broadband
18 41 (0.82%) Network Security
19 39 (0.78%) MPLS
20 38 (0.76%) Unified Communications
Database & Business Intelligence
1 364 (7.25%) SQL Server
2 143 (2.85%) MySQL
3 88 (1.75%) Data Warehouse
4 87 (1.73%) Relational Database
5 78 (1.55%) Oracle Database
6 73 (1.45%) SQL Server Reporting Services
7 53 (1.06%) SQL Server Integration Services
8 41 (0.82%) DB2
9 39 (0.78%) RDBMS
10 32 (0.64%) Data Mining
10 32 (0.64%) SQL Server 2008
11 31 (0.62%) Big Data
12 27 (0.54%) Crystal Reports
13 24 (0.48%) Oracle Database 11g
14 23 (0.46%) MS Access
15 21 (0.42%) Oracle Reports
16 19 (0.38%) SQL Server 2005
17 17 (0.34%) Oracle Database 10g
18 14 (0.28%) VLDB
19 13 (0.26%) BusinessObjects
Development Applications
1 47 (0.94%) JIRA
2 45 (0.90%) Team Foundation Server
3 36 (0.72%) Visual Studio
4 15 (0.30%) Subversion
4 15 (0.30%) Jenkins
5 6 (0.12%) SQL Server Management Studio (SSMS)
5 6 (0.12%) Hudson
5 6 (0.12%) Eclipse
6 5 (0.100%) Selenium
6 5 (0.100%) MSI
7 4 (0.080%) Xcode
7 4 (0.080%) Oracle Forms
8 3 (0.060%) QuickTest Pro
8 3 (0.060%) JMeter
8 3 (0.060%) LSMW
9 2 (0.040%) Cucumber
9 2 (0.040%) Serena SBM
9 2 (0.040%) Maven
9 2 (0.040%) LoadRunner
9 2 (0.040%) Rational Rose
General
1 1440 (28.68%) Finance
2 515 (10.26%) Telecoms
3 249 (4.96%) Retail
4 230 (4.58%) Banking
5 189 (3.76%) Legal
6 166 (3.31%) Marketing
7 132 (2.63%) Advertising
8 129 (2.57%) Law
9 70 (1.39%) Financial Institution
10 66 (1.31%) Back Office
11 61 (1.21%) Publishing
12 60 (1.19%) Manufacturing
13 55 (1.10%) Billing
14 48 (0.96%) French Language
15 38 (0.76%) German Language
16 37 (0.74%) Pharmaceutical
17 35 (0.70%) Local Government
18 34 (0.68%) Military
19 24 (0.48%) Games
20 19 (0.38%) Investment Banking
Job Titles
1 988 (19.68%) Service Manager
2 881 (17.55%) Analyst
3 410 (8.17%) Delivery Manager
4 372 (7.41%) Services Delivery Manager
5 367 (7.31%) Consultant
6 302 (6.01%) Service Analyst
7 262 (5.22%) Support Analyst
8 234 (4.66%) Architect
9 182 (3.62%) Applications Support
10 177 (3.53%) Support Engineer
11 160 (3.19%) Developer
12 159 (3.17%) Service Desk Analyst
13 151 (3.01%) Project Manager
14 144 (2.87%) Senior Manager
15 130 (2.59%) Team Leader
15 130 (2.59%) IT Services Manager
16 117 (2.33%) Technical Manager
17 115 (2.29%) Transition Manager
18 114 (2.27%) 2nd Line Support
19 112 (2.23%) Administrator
Libraries, Frameworks & Software Standards
1 199 (3.96%) .NET
2 159 (3.17%) Web Services
3 158 (3.15%) XML
4 129 (2.57%) HTML
5 108 (2.15%) CSS
6 57 (1.14%) ASP.NET
7 53 (1.06%) Middleware
8 42 (0.84%) SOAP
9 41 (0.82%) Ajax
10 35 (0.70%) LAMP
11 32 (0.64%) HTML5
12 26 (0.52%) CGI
13 23 (0.46%) J2EE
13 23 (0.46%) JSON
13 23 (0.46%) jQuery
14 19 (0.38%) .NET Framework
15 18 (0.36%) Java EE
15 18 (0.36%) XHTML
16 16 (0.32%) WAMP
17 15 (0.30%) Application Packaging
Miscellaneous
1 348 (6.93%) Management Information System
2 128 (2.55%) Blackberry
3 114 (2.27%) CMDB
4 112 (2.23%) Computer Science
5 72 (1.43%) Enterprise Software
6 63 (1.25%) Clustering
7 57 (1.14%) PMI
7 57 (1.14%) Statistics
8 55 (1.10%) Video Conferencing
9 54 (1.08%) Client/Server
10 53 (1.06%) Replication
11 40 (0.80%) Open Source
12 37 (0.74%) Mainframe
13 31 (0.62%) Thin Client
13 31 (0.62%) Fat Client
14 28 (0.56%) NHS
15 27 (0.54%) Mathematics
16 26 (0.52%) Mobile App
17 23 (0.46%) Hedge funds
18 22 (0.44%) Social Media
Operating Systems
1 1065 (21.21%) Windows
2 408 (8.13%) UNIX
3 402 (8.01%) Linux
4 298 (5.94%) Windows 7
5 265 (5.28%) Windows Server 2008
6 186 (3.70%) Windows Server 2003
7 176 (3.51%) Windows XP
8 81 (1.61%) Red Hat Enterprise Linux
9 68 (1.35%) Solaris
10 45 (0.90%) Windows Server 2012
11 44 (0.88%) Android
12 39 (0.78%) Apple iOS
13 36 (0.72%) AIX
14 31 (0.62%) HPUX
14 31 (0.62%) Windows 8
14 31 (0.62%) Windows Vista
15 24 (0.48%) CentOS
16 19 (0.38%) Mac OS X
17 17 (0.34%) Ubuntu
18 16 (0.32%) zOS
Processes & Methodologies
1 3308 (65.88%) ITIL
2 1468 (29.24%) Service Delivery
3 1294 (25.77%) ITSM
4 861 (17.15%) Project Management
5 650 (12.95%) Change Management
6 601 (11.97%) PRINCE2
7 518 (10.32%) Problem Management
8 504 (10.04%) Incident Management
9 424 (8.44%) Stakeholder Management
10 355 (7.07%) Continuous Improvement
11 311 (6.19%) ITIL V3
12 277 (5.52%) Configuration Management
13 258 (5.14%) Release Management
14 215 (4.28%) Root Cause Analysis
15 205 (4.08%) Supplier Management
16 198 (3.94%) CRM
17 195 (3.88%) Risk Management
18 188 (3.74%) Disaster Recovery
19 178 (3.55%) Business Development
20 170 (3.39%) Business Continuity
Programming Languages
1 631 (12.57%) SQL
2 217 (4.32%) Java
3 108 (2.15%) JavaScript
4 105 (2.09%) C#
5 100 (1.99%) Perl
6 98 (1.95%) PowerShell
7 83 (1.65%) PHP
8 55 (1.10%) Shell Script
9 54 (1.08%) C
10 47 (0.94%) VB
11 46 (0.92%) VBA
12 39 (0.78%) PL/SQL
12 39 (0.78%) C++
13 33 (0.66%) Python
14 32 (0.64%) T-SQL
15 19 (0.38%) ABAP
16 17 (0.34%) VB.NET
17 12 (0.24%) Bash Shell
18 9 (0.18%) VBScript
19 8 (0.16%) PHP5
Qualifications
1 646 (12.87%) Degree
2 457 (9.10%) ITIL Certification
3 447 (8.90%) Security Cleared
4 306 (6.09%) SC Cleared
5 259 (5.16%) Microsoft Certification
6 156 (3.11%) MCSE
7 151 (3.01%) ISEB
8 125 (2.49%) Cisco Certification
9 106 (2.11%) MCP
10 102 (2.03%) CCNA
11 92 (1.83%) ITIL Foundation Certificate
12 91 (1.81%) MCSA
13 77 (1.53%) PMI Certification
14 76 (1.51%) CISSP
15 70 (1.39%) PRINCE2 Practitioner
16 66 (1.31%) MCITP
17 55 (1.10%) VMware Certified Professional (VCP)
18 50 (1.00%) DV Cleared
19 43 (0.86%) PRINCE2 Certification
20 40 (0.80%) MCTS
Quality Assurance & Compliance
1 807 (16.07%) SLA
2 183 (3.64%) ISO/IEC 27001
3 148 (2.95%) QA
4 95 (1.89%) ISO 9001
5 91 (1.81%) COBIT
6 42 (0.84%) PCI DSS
7 22 (0.44%) Sarbanes-Oxley
8 14 (0.28%) ISO 9000
8 14 (0.28%) ISO 14001
9 9 (0.18%) ISO/IEC 20000
10 8 (0.16%) ISO/IEC 17799
11 5 (0.100%) ISO 8583
11 5 (0.100%) HMG Infosec
12 3 (0.060%) BS15000
13 2 (0.040%) DICOM
13 2 (0.040%) Data Quality
14 1 (0.020%) GPG13
14 1 (0.020%) COSO
14 1 (0.020%) Basel III
14 1 (0.020%) Solvency II
System Software
1 599 (11.93%) Active Directory
2 274 (5.46%) VMware Infrastructure
3 111 (2.21%) XenApp
4 101 (2.01%) Hyper-V
5 82 (1.63%) vSphere
6 51 (1.02%) XenDesktop
7 34 (0.68%) VMware ESX
8 32 (0.64%) Terminal Services
9 27 (0.54%) vCloud
9 27 (0.54%) KVM
10 26 (0.52%) Microsoft App-V
11 23 (0.46%) Oracle RAC
12 21 (0.42%) VMware ESXi
13 16 (0.32%) Xen
14 15 (0.30%) Oracle RMAN
15 13 (0.26%) NFS
15 13 (0.26%) Snort
15 13 (0.26%) XenServer
16 10 (0.20%) VMware Workstation
16 10 (0.20%) GPFS
Systems Management
1 132 (2.63%) SCCM
2 48 (0.96%) Tivoli
3 39 (0.78%) WSUS
4 37 (0.74%) SCOM
5 30 (0.60%) OpenView
6 28 (0.56%) Puppet
7 27 (0.54%) Opscode Chef
7 27 (0.54%) Nagios
8 26 (0.52%) Netcool
9 21 (0.42%) NetBackup
10 20 (0.40%) Backup Exec
10 20 (0.40%) Data Guard
10 20 (0.40%) Oracle Enterprise Manager
11 17 (0.34%) Cisco CUCM
12 16 (0.32%) Nessus
13 14 (0.28%) Norton AntiVirus
13 14 (0.28%) Systems Management Server (SMS)
13 14 (0.28%) NSN NetAct
13 14 (0.28%) McAfee ePO
14 13 (0.26%) SolarWinds Orion
Vendors
1 1003 (19.98%) Microsoft
2 406 (8.09%) VMware
3 397 (7.91%) Oracle
4 329 (6.55%) Cisco
5 326 (6.49%) Citrix
6 253 (5.04%) Remedy
7 234 (4.66%) HP
8 192 (3.82%) ServiceNow
9 181 (3.60%) IBM
10 131 (2.61%) BMC
11 126 (2.51%) SAP
11 126 (2.51%) Red Hat
12 76 (1.51%) NetApp
12 76 (1.51%) Symantec
13 74 (1.47%) EMC
14 68 (1.35%) CheckPoint
15 61 (1.21%) Fujitsu
16 59 (1.18%) McAfee
17 54 (1.08%) Juniper
18 51 (1.02%) Dell
London
Information Technology Services
Salary: £35k - 40k per year
Posted: 6 hours ago
East Sussex
ARC IT Recruitment Ltd
Salary: £45000 Per Annum
Posted: 13 hours ago
London
ARC IT Recruitment Ltd
Posted: 13 hours ago
London
ARC IT Recruitment Ltd
Salary: £28000 Per Annum
Posted: 13 hours ago
West Yorkshire
ARC IT Recruitment Ltd
Salary: £28000 Per Annum
Posted: 13 hours ago
Welwyn Garden City, Hertfordshire
Understanding Recruitment
Salary: £25000 - £36000 per annum + Execllent benefits
Posted: 16 hours ago
Abingdon, Oxfordshire
RM Education
Salary: £28k - £33k per annum + 5% bonus
Posted: 16 hours ago
Filton, Gloucestershire
BAE - AMS
Salary: Negotiable
Posted: 21 hours ago
Leicester, Leicestershire
Hays - University of Leicester
Salary: Benefits Package
Posted: Yesterday
London
Salt
Salary: £55000 - £65000 per annum + + Bonus & Package
Posted: 2 days ago
Croydon, Surrey
Volt
Salary: £50000 per annum + pension, healthcare, Life ass
Posted: 2 days ago
Northampton, Northamptonshire
SJB Corporate Ltd
Salary: Unspecified plus 25 days holiday + pension + additional benefits
Posted: 2 days ago
Reading, Berkshire
SJB Corporate Ltd
Salary: £70,000 per annum plus 25 days holiday + pension + additional benefits
Posted: 2 days ago
City, London
Lorien Resourcing
Posted: 2 days ago
Hampshire
Capita Resourcing - IT Resourcing
Salary: £35000 - £45000 per annum + Benefits
Posted: 2 days ago
London
ComputAppoint
Salary: £45000 - £55000 per annum
Posted: 2 days ago
South East London
set2recruit
Salary: From £45,000 to £65,000 per annum + bonus + benefits
Posted: 2 days ago
Luton, Bedfordshire
I4 Recruitment
Salary: £20k - 25k per year
Posted: 2 days ago
City, London
Harvey Nash plc
Salary: £100000 - £120000 per annum
Posted: 2 days ago
Abingdon, Oxfordshire
RM Education
Salary: £28000 - £33000 per annum + 5% bonus
Posted: 2 days ago