The table below looks at the statistics for Service Management skills in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 24 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Apr 2015
Same period 2014 Same period 2013
Service Management
Rank 112 126 140
Rank change year-on-year
+14 +14
Permanent jobs citing Service Management 2695 2619 2131
As % of all permanent IT jobs located in England 2.61% 2.34% 2.03%
As % of the Processes & Methodologies category 3.14% 2.85% 2.52%
Number of salaries quoted 1960 1995 1664
Average salary £47,500 £50,000 £47,500
Average salary % change year-on-year
-5.00% +5.26%
90% offered a salary of more than £27,500 £27,500 £27,756
10% offered a salary of more than £71,350 £71,500 £72,500
UK excluding London average salary £45,000 £47,500 £45,000
% change year-on-year
-5.26% +5.55%
Service Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the England region.

Processes & Methodologies Category
England
Permanent IT job ads with a match in the
Processes & Methodologies category
85820 91842 84491
As % of all permanent IT jobs located in England 83.16% 82.09% 80.29%
Number of salaries quoted 70108 74491 70191
Average salary £50,000 £47,500 £46,700
Average salary % change year-on-year
+5.26% +1.71%
90% offered a salary of more than £32,500 £31,000 £30,000
10% offered a salary of more than £75,000 £70,000 £72,500
UK excluding London average salary £44,000 £42,500 £40,000
% change year-on-year
+3.52% +6.25%

Service Management
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the England region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in England

Service Management
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the England region.

Service Management Salary Trend in England

Service Management
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Service Management across the England region over the 3 months to 24 April 2015.

Service Management Salary Histogram in England

Service Management
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the England region over the 3 months to 24 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +9 1005 £53,000 -3.63% 80
South East +1 644 £47,500 -5.00% 61
South West +14 221 £37,500 -26.47% 21
Yorkshire +23 220 £37,500 -16.66% 25
North West +36 176 £42,500 +18.05% 20
East of England +17 152 £47,500 -5.00% 14
West Midlands +4 134 £48,500 +2.10% 13
East Midlands +33 126 £41,674 +4.18% 20
North East -12 5 - - 6
Midlands +9 3 £63,750 +41.66% 2
Service Management
UK

Service Management
Top 30 Related IT Skills in England

For the 6 months to 24 April 2015, IT jobs across the England region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 3415 (65.62%) ITIL
2 1381 (26.54%) Service Delivery
3 1338 (25.71%) Finance
4 1230 (23.64%) Microsoft
5 1222 (23.48%) Windows
6 1061 (20.39%) ITSM
7 931 (17.89%) SLA
8 827 (15.89%) Project Management
9 729 (14.01%) Degree
10 719 (13.82%) Active Directory
11 705 (13.55%) MS Excel
12 670 (12.87%) Change Management
13 649 (12.47%) MS Office
14 646 (12.41%) Problem Management
15 635 (12.20%) Analytical Skills
16 605 (11.63%) SQL
17 579 (11.13%) Incident Management
18 530 (10.18%) PRINCE2
19 517 (9.93%) Security Cleared
20 490 (9.42%) ITIL Certification
21 475 (9.13%) VMware
22 461 (8.86%) Continuous Improvement
23 455 (8.74%) SQL Server
24 443 (8.51%) Cisco
25 441 (8.47%) Stakeholder Management
26 437 (8.40%) Linux
27 432 (8.30%) Telecoms
28 401 (7.71%) Management Information System
29 389 (7.48%) Agile Software Development
30 385 (7.40%) Windows 7

Service Management
Top Related IT Skills in England by Category

For the 6 months to 24 April 2015, IT jobs across the England region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 250 (4.80%) MS Exchange
2 247 (4.75%) SharePoint
3 169 (3.25%) IIS
4 111 (2.13%) Apache
5 93 (1.79%) Lync
6 80 (1.54%) Tomcat
7 77 (1.48%) Exchange Server 2010
8 72 (1.38%) Blackberry Enterprise Server
9 47 (0.90%) WebLogic
10 46 (0.88%) WebSphere
11 43 (0.83%) IBM Notes
12 29 (0.56%) Exchange Server 2003
13 28 (0.54%) Exchange Server 2007
14 25 (0.48%) CMS
15 21 (0.40%) BizTalk Server
16 18 (0.35%) JBoss
17 16 (0.31%) Drupal
17 16 (0.31%) WorkSite
18 14 (0.27%) Documentum
19 13 (0.25%) nginx
Applications
1 705 (13.55%) MS Excel
2 649 (12.47%) MS Office
3 142 (2.73%) MS PowerPoint
4 83 (1.59%) MS Visio
5 50 (0.96%) MS Project
6 18 (0.35%) Spreadsheet
7 13 (0.25%) InfoPath
8 2 (0.038%) Open Workbench
8 2 (0.038%) Photoshop
8 2 (0.038%) SPSS
8 2 (0.038%) Acrobat
8 2 (0.038%) Fireworks
Business Applications
1 112 (2.15%) Remedy ITSM
2 29 (0.56%) SAP SM
3 24 (0.46%) Dynamics CRM
4 23 (0.44%) SAP CRM
5 21 (0.40%) SAP ERP
6 17 (0.33%) assyst
7 16 (0.31%) Dynamics AX
8 15 (0.29%) SAP APO
9 11 (0.21%) SAP MM
10 10 (0.19%) Agresso
11 8 (0.15%) SAP HR
11 8 (0.15%) Oracle EBS
11 8 (0.15%) SAP HCM
12 7 (0.13%) Cognos Business Intelligence
12 7 (0.13%) SAP Payroll
12 7 (0.13%) SAP CS
13 6 (0.12%) SAP CO
13 6 (0.12%) SAP FI/CO
13 6 (0.12%) SAP FI
13 6 (0.12%) Oracle Procure-to-Pay
Cloud Services
1 124 (2.38%) SaaS
2 80 (1.54%) Office 365
3 73 (1.40%) Amazon AWS
4 72 (1.38%) Microsoft Azure
5 31 (0.60%) Cloud Computing
6 16 (0.31%) PaaS
7 13 (0.25%) Yammer
8 10 (0.19%) Force.com
9 8 (0.15%) Amazon EC2
9 8 (0.15%) IaaS
9 8 (0.15%) AWS CloudFormation
10 6 (0.12%) Google Cloud Platform
11 5 (0.096%) Mimecast
12 4 (0.077%) Google Drive
13 3 (0.058%) Google Apps
14 2 (0.038%) OneDrive
14 2 (0.038%) IBM Blueworks
15 1 (0.019%) SoftLayer
Communications & Networking
1 313 (6.01%) Firewall
2 258 (4.96%) LAN
3 229 (4.40%) WAN
4 213 (4.09%) SAN
5 210 (4.04%) VPN
6 198 (3.80%) DNS
7 194 (3.73%) TCP/IP
8 127 (2.44%) Internet
8 127 (2.44%) Wireless
9 115 (2.21%) DHCP
10 108 (2.08%) VoIP
11 102 (1.96%) MPLS
12 85 (1.63%) Cisco ASA
13 77 (1.48%) VLAN
14 75 (1.44%) Network Security
15 67 (1.29%) Broadband
16 64 (1.23%) SSL
17 59 (1.13%) BGP
18 56 (1.08%) Intranet
18 56 (1.08%) NAS
Database & Business Intelligence
1 455 (8.74%) SQL Server
2 128 (2.46%) MySQL
3 85 (1.63%) SQL Server Reporting Services
4 80 (1.54%) Data Warehouse
5 66 (1.27%) SQL Server Integration Services
5 66 (1.27%) Relational Database
6 65 (1.25%) Oracle Database
7 48 (0.92%) SQL Server 2008
7 48 (0.92%) DB2
8 38 (0.73%) Oracle Reports
9 33 (0.63%) Ingres
10 32 (0.61%) SQL Server Analysis Services
10 32 (0.61%) Big Data
11 30 (0.58%) SQL Server 2012
12 29 (0.56%) Oracle Database 11g
13 27 (0.52%) Data Mining
14 25 (0.48%) RDBMS
15 23 (0.44%) Oracle BI EE
16 17 (0.33%) NoSQL
16 17 (0.33%) Oracle Database 12c
Development Applications
1 39 (0.75%) JIRA
2 32 (0.61%) VSS/SourceSafe
3 29 (0.56%) Visual Studio
3 29 (0.56%) Subversion
4 28 (0.54%) Team Foundation Server
5 26 (0.50%) Jenkins
6 13 (0.25%) Git (software)
7 12 (0.23%) Selenium
7 12 (0.23%) LoadRunner
7 12 (0.23%) Oracle Forms
8 11 (0.21%) Artifactory
9 10 (0.19%) Rational DOORS
10 9 (0.17%) WebDriver
11 7 (0.13%) JProfiler
11 7 (0.13%) JMeter
12 6 (0.12%) ClearQuest
12 6 (0.12%) ClearCase
12 6 (0.12%) Maven
13 5 (0.096%) Ant
14 4 (0.077%) Eclipse
General
1 1338 (25.71%) Finance
2 432 (8.30%) Telecoms
3 297 (5.71%) Banking
4 231 (4.44%) Retail
5 175 (3.36%) Marketing
6 169 (3.25%) Law
7 168 (3.23%) Legal
8 135 (2.59%) Manufacturing
9 109 (2.09%) Financial Institution
10 104 (2.00%) Front Office
11 93 (1.79%) Advertising
12 80 (1.54%) Investment Banking
13 70 (1.35%) Back Office
14 67 (1.29%) Billing
15 56 (1.08%) Publishing
16 46 (0.88%) German Language
17 44 (0.85%) French Language
17 44 (0.85%) Games
18 32 (0.61%) Spanish Language
19 28 (0.54%) Local Government
Job Titles
1 1076 (20.68%) Analyst
2 931 (17.89%) Service Manager
3 422 (8.11%) Delivery Manager
4 402 (7.72%) Support Analyst
5 395 (7.59%) Consultant
6 373 (7.17%) Services Delivery Manager
7 326 (6.26%) Service Analyst
8 285 (5.48%) Architect
9 247 (4.75%) Service Desk Analyst
10 198 (3.80%) Applications Support
11 185 (3.55%) Project Manager
12 166 (3.19%) Problem Manager
13 156 (3.00%) Support Engineer
14 149 (2.86%) Developer
15 143 (2.75%) IT Services Manager
16 128 (2.46%) Senior Manager
17 127 (2.44%) Applications Support Analyst
18 114 (2.19%) Administrator
19 107 (2.06%) Solutions Architect
20 106 (2.04%) Technical Consultant
Libraries, Frameworks & Software Standards
1 215 (4.13%) .NET
2 158 (3.04%) Web Services
3 130 (2.50%) XML
4 129 (2.48%) HTML
5 91 (1.75%) J2EE
6 77 (1.48%) CSS
7 72 (1.38%) ASP.NET
8 60 (1.15%) Middleware
9 40 (0.77%) SOAP
10 38 (0.73%) jQuery
11 32 (0.61%) Ajax
12 29 (0.56%) COM
13 27 (0.52%) .NET Framework
14 25 (0.48%) REST
15 22 (0.42%) Spring
16 18 (0.35%) CGI
17 16 (0.31%) HTML5
18 14 (0.27%) Struts
18 14 (0.27%) JSON
18 14 (0.27%) Application Packaging
Miscellaneous
1 635 (12.20%) Analytical Skills
2 401 (7.71%) Management Information System
3 186 (3.57%) Blackberry
4 129 (2.48%) Computer Science
5 107 (2.06%) CMDB
6 86 (1.65%) Statistics
7 70 (1.35%) Life Science
8 61 (1.17%) Mainframe
9 59 (1.13%) iPad
10 58 (1.11%) Client/Server
11 57 (1.10%) PMI
11 57 (1.10%) Enterprise Software
12 52 (1.00%) GIS
13 50 (0.96%) Thin Client
13 50 (0.96%) Fat Client
14 48 (0.92%) Performance Metrics
15 42 (0.81%) Clustering
16 41 (0.79%) Replication
17 36 (0.69%) iPhone
18 35 (0.67%) Video Conferencing
Operating Systems
1 1222 (23.48%) Windows
2 437 (8.40%) Linux
3 385 (7.40%) Windows 7
4 351 (6.74%) UNIX
5 229 (4.40%) Windows Server 2008
6 129 (2.48%) Windows XP
7 128 (2.46%) Windows Server 2012
8 126 (2.42%) Windows Server 2003
9 122 (2.34%) Solaris
10 76 (1.46%) Red Hat Enterprise Linux
11 70 (1.35%) Android
12 65 (1.25%) Apple iOS
13 63 (1.21%) Windows 8
14 45 (0.86%) AIX
15 27 (0.52%) Mac OS X
16 25 (0.48%) CentOS
17 24 (0.46%) Windows Vista
18 23 (0.44%) HPUX
19 22 (0.42%) Mac OS
20 21 (0.40%) VMS
Processes & Methodologies
1 3415 (65.62%) ITIL
2 1381 (26.54%) Service Delivery
3 1061 (20.39%) ITSM
4 827 (15.89%) Project Management
5 670 (12.87%) Change Management
6 646 (12.41%) Problem Management
7 579 (11.13%) Incident Management
8 530 (10.18%) PRINCE2
9 461 (8.86%) Continuous Improvement
10 441 (8.47%) Stakeholder Management
11 389 (7.48%) Agile Software Development
12 254 (4.88%) Risk Management
13 251 (4.82%) Configuration Management
14 250 (4.80%) ITIL V3
15 230 (4.42%) Root Cause Analysis
16 221 (4.25%) CRM
17 204 (3.92%) Release Management
18 203 (3.90%) Business Continuity
19 199 (3.82%) Time Management
20 195 (3.75%) Information Security
Programming Languages
1 605 (11.63%) SQL
2 215 (4.13%) Java
3 127 (2.44%) C
4 123 (2.36%) JavaScript
5 104 (2.00%) C#
6 89 (1.71%) Perl
6 89 (1.71%) PowerShell
7 73 (1.40%) PL/SQL
8 71 (1.36%) Shell Script
9 69 (1.33%) T-SQL
10 49 (0.94%) Python
11 48 (0.92%) PHP
12 35 (0.67%) VBA
13 26 (0.50%) VBScript
14 25 (0.48%) VB
15 21 (0.40%) Bash Shell
16 20 (0.38%) C++
17 18 (0.35%) ABAP
18 14 (0.27%) VB.NET
19 13 (0.25%) Ruby
Qualifications
1 729 (14.01%) Degree
2 517 (9.93%) Security Cleared
3 490 (9.42%) ITIL Certification
4 360 (6.92%) SC Cleared
5 243 (4.67%) Microsoft Certification
6 185 (3.55%) MCP
7 152 (2.92%) ISEB
8 148 (2.84%) MCSE
9 140 (2.69%) ITIL Foundation Certificate
10 134 (2.57%) Cisco Certification
11 122 (2.34%) DV Cleared
12 98 (1.88%) PMI Certification
13 92 (1.77%) CCNA
14 86 (1.65%) CISSP
15 72 (1.38%) CCNP
16 62 (1.19%) PMP
17 57 (1.10%) ISTQB
18 54 (1.04%) MCSA
19 46 (0.88%) PRINCE2 Certification
19 46 (0.88%) CISM
Quality Assurance & Compliance
1 931 (17.89%) SLA
2 178 (3.42%) ISO/IEC 27001
3 137 (2.63%) QA
4 66 (1.27%) COBIT
5 59 (1.13%) PCI DSS
6 51 (0.98%) ISO 9001
7 32 (0.61%) Sarbanes-Oxley
8 10 (0.19%) Data Quality
9 6 (0.12%) JSP 440
9 6 (0.12%) ISO/IEC 20000
9 6 (0.12%) ISO 9000
10 5 (0.096%) ISO 14001
10 5 (0.096%) Solvency II
11 3 (0.058%) EMIR
11 3 (0.058%) MiFID
12 2 (0.038%) HIPAA
12 2 (0.038%) DO-178B
12 2 (0.038%) Basel III
12 2 (0.038%) 21 CFR Part 11
12 2 (0.038%) PMBOK
System Software
1 719 (13.82%) Active Directory
2 363 (6.98%) VMware Infrastructure
3 137 (2.63%) Hyper-V
4 99 (1.90%) XenApp
5 96 (1.84%) XenDesktop
6 90 (1.73%) vSphere
7 47 (0.90%) VMware ESX
8 41 (0.79%) vCloud
9 35 (0.67%) Terminal Services
10 31 (0.60%) Microsoft App-V
11 22 (0.42%) Citrix Presentation Server
12 19 (0.37%) VMware ESXi
13 16 (0.31%) Oracle RAC
14 15 (0.29%) Xen
15 10 (0.19%) VMware Workstation
16 9 (0.17%) XenServer
17 8 (0.15%) Varnish
18 7 (0.13%) NFS
18 7 (0.13%) Samba
18 7 (0.13%) KVM
Systems Management
1 210 (4.04%) SCCM
2 113 (2.17%) SCOM
3 65 (1.25%) Nagios
4 52 (1.00%) Puppet
5 45 (0.86%) Tivoli
6 37 (0.71%) Opscode Chef
6 37 (0.71%) Opsview
7 36 (0.69%) WSUS
8 34 (0.65%) Tivoli Storage Manager
9 31 (0.60%) HP Quality Center
10 28 (0.54%) Cisco Prime
10 28 (0.54%) Cisco LMS
11 25 (0.48%) Systems Management Server (SMS)
12 20 (0.38%) HP UCMDB
13 19 (0.37%) Norton AntiVirus
14 18 (0.35%) OpenView
15 17 (0.33%) Oracle Enterprise Manager
16 14 (0.27%) Unicenter
16 14 (0.27%) logstash
16 14 (0.27%) Ansible
Vendors
1 1230 (23.64%) Microsoft
2 475 (9.13%) VMware
3 443 (8.51%) Cisco
4 378 (7.26%) Citrix
5 363 (6.98%) Oracle
6 323 (6.21%) HP
7 192 (3.69%) Remedy
8 187 (3.59%) ServiceNow
9 170 (3.27%) SAP
10 111 (2.13%) IBM
11 96 (1.84%) Dell
12 95 (1.83%) Red Hat
13 93 (1.79%) BMC
14 84 (1.61%) EMC
15 79 (1.52%) NetApp
16 72 (1.38%) Salesforce.com
17 66 (1.27%) CheckPoint
18 65 (1.25%) Juniper
19 46 (0.88%) Lotus
19 46 (0.88%) SolarWinds
West Sussex
ARC IT Recruitment Ltd
Salary: £40000 - £45000 Per Annum
Posted: Yesterday
Hayes, Middlesex
Brightred Resourcing Limited
Salary: From £60,000 to £65,000 per annum plus bonus & bens
Posted: Yesterday
Swindon, Wiltshire
Global Technology Solutions Ltd
Salary: £45000 - £49000 per annum + Bonus,car allowance & Benefits
Posted: Yesterday
Milton Keynes, Buckinghamshire
Global Technology Solutions Ltd
Salary: £20000 - £24000 per annum
Posted: Yesterday
Oxford, Oxfordshire
HAYS INFORMATION TECHNOLOGY
Salary: £1 per annum + Benefits
Posted: Yesterday
Guildford, Surrey
CPS Group UK
Salary: £5000 - £45000 per annum + car allowance £5.5k, corporate benefit
Posted: Yesterday
City, London
Executive Recruitment Services (ERS)
Salary: £50000 - £57000 per annum
Posted: Yesterday
Woking, Surrey
Brightred Resourcing Limited
Salary: From £60,000 to £70,000 per annum Pension, Bonus, Gym Membership
Posted: Yesterday
Romford, Essex
Cadence Resourcing
Salary: £65000 - £75000 per annum + excellent benefits
Posted: Yesterday
London
Personnel IT
Salary: £38000.00 - £42000.00 per annum + benefits
Posted: Yesterday
Nottingham, Nottinghamshire
FT Select
Salary: From £40,000 to £42,500 per annum plus benefits
Posted: Yesterday
Leeds, West Yorkshire
Rullion IT Plus
Posted: Yesterday
London
EY
Salary: Competitive
Posted: Yesterday
Nottingham, Nottinghamshire
FT Select
Salary: From £40,000 to £42,500 per annum plus benefits
Posted: Yesterday
Leicestershire
Rullion IT Plus
Posted: Yesterday
London
Personnel IT
Salary: £38000.00 - £42000.00 per annum + benefits
Posted: Yesterday
Nottingham, Nottinghamshire
FT Select
Salary: From £26,000 to £28,000 per annum plus benefits
Posted: Yesterday
Forest Row, East Sussex
Vadis People
Salary: £30000 - £40000 per annum
Posted: Yesterday
Northampton, Northamptonshire
HAYS INFORMATION TECHNOLOGY
Salary: £48000.00 - £50000.00 per annum
Posted: Yesterday
City, London
Executive Recruitment Services (ERS)
Salary: £52000 - £58000 per annum
Posted: Yesterday