England Incident Management Jobs

This section looks at the demand for Incident Management skills within the England region with a comparison to our Processes & Methodologies category. Included is a guide to the average salaries offered in IT jobs that have cited Incident Management over the 3 months to 24 July 2008 with a comparison to the same period last year.

Incident Management
Location Aberdeen Abingdon Addlestone Barnet Basildon Basingstoke Bath Beaconsfield Bedfordshire Berkshire Birmingham Blandford Forum Borehamwood Brentwood Brighton Bristol Bromley Buckinghamshire Camberley Cambridge Cambridgeshire Canary Wharf Cardiff Chelmsford Cheltenham Chertsey Cheshire Chester Chesterfield City of London Coventry Crawley Crewe Daventry Derbyshire Devon Docklands, London Doncaster Dorset East Grinstead East Midlands East of England East Sussex East Yorkshire Edinburgh Egham England Epsom Essex Fareham Glasgow Gloucestershire Hammersmith Hampshire Harrow Hemel Hempstead Herefordshire Hertfordshire High Wycombe Hull Ipswich Kent Kingston Upon Thames Knutsford Lancashire Leatherhead Leeds Leominster Lincolnshire Liverpool London Luton Lytham St Annes Manchester Merseyside Middlesex Midlands Milton Keynes Norfolk North West North Yorkshire Northampton Northamptonshire Northolt Northwich Norwich Nottingham Nottinghamshire Oxford Oxfordshire Portsmouth Preston Reading Ripon Salford Salisbury Scotland Scunthorpe Sheffield Shropshire Slough Somerset South Coast South East South Wales South West South Yorkshire Southampton Stafford Staffordshire Stevenage Suffolk Surbiton Surrey Sussex Swindon Telford Trowbridge UK Uxbridge Wales Wallington Warrington Warwick Warwickshire Watford Welwyn Garden City West Midlands West Sussex West Yorkshire Westminster Widnes Wiltshire Wimbledon Winchester Woking Wokingham Wolverhampton Worcestershire Yorkshire	3 months to 24 Jul 2008	Same period last year
Rank	376	385
Rank change on same period last year	+9
Matching permanent IT job ads	792	897
As % of all UK permanent IT job ads sampled	0.417 %	0.368 %
As % of the category below	0.757 %	0.711 %
Salaries quoted	584	707
Average minimum salary	£36,707	£40,174
Average salary	£39,525	£42,447
% change on same period last year	-6.88 %
Average maximum salary	£42,343	£44,719
UK excluding London average salary	£33,966	£36,296
% change on same period last year	-6.41 %
Processes & Methodologies England
Matching permanent IT job ads	104614	126086
As % of all UK permanent IT job ads sampled	55.09 %	51.72 %
Salaries quoted	86306	101070
Average minimum salary	£42,805	£44,508
Average salary	£46,885	£48,647
% change on same period last year	-3.62 %
Average maximum salary	£50,964	£52,787
UK excluding London average salary	£42,575	£44,522
% change on same period last year	-4.37 %
Incident Management UK

Incident Management
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of permanent IT jobs citing Incident Management across the England region as a proportion of the total demand within the Processes & Methodologies category.

Incident Management
Salary Trend

The chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Incident Management across the England region.

Incident Management
Salary Histogram

The chart provides a salary histogram for IT jobs citing Incident Management across the England region over the 3 months to 24 July 2008.

Incident Management
Job Locations

This section looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Incident Management within the England region over the 3 months to 24 July 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

Location	Rank Change on Same Period Last Last	Matching Permanent IT Job Ads	Average Salary Last 3 Months	Average Salary % Change on Same Period Last Year
London	-6	311	£48,742	-1.34 %
South East	+31	149	£33,324	-19.10 %
West Midlands	+30	102	£31,743	-6.25 %
North West	+86	88	£33,403	+14.64 %
East of England	+23	49	£36,486	+2.82 %
South West	-32	47	£32,309	-17.10 %
Yorkshire	-20	37	£30,000	-2.39 %
East Midlands	+18	14	£42,743	+31.51 %
Midlands	+23	7	£37,000	-
South Coast	-	1	£27,000	-

Incident Management UK

Incident Management
Top 30 Related IT Skills

For the 6 months to 24 July 2008, IT jobs across the England region citing Incident Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Incident Management.

1 724 (42.92 %) ITIL 2 370 (21.93 %) Finance 3 337 (19.98 %) SLA 4 290 (17.19 %) Windows 5 284 (16.83 %) Problem Management 6 273 (16.18 %) Microsoft 7 251 (14.88 %) Service Delivery 8 243 (14.40 %) UNIX 9 225 (13.34 %) Service Management 10 217 (12.86 %) Change Management 11 188 (11.14 %) Banking 12 186 (11.03 %) SQL 13 168 (9.959 %) Cisco 13 168 (9.959 %) ITIL Certification 14 151 (8.951 %) MS Excel

15 140 (8.299 %) LAN 16 138 (8.180 %) MS Office 17 132 (7.825 %) Project Management 18 124 (7.350 %) Remedy 18 124 (7.350 %) WAN 19 122 (7.232 %) Firewall 20 116 (6.876 %) Active Directory 21 94 (5.572 %) Microsoft Certification 22 88 (5.216 %) MS Exchange 23 87 (5.157 %) Oracle 24 84 (4.979 %) SQL Server 25 83 (4.920 %) HP 26 82 (4.861 %) Telecoms 27 81 (4.801 %) Cisco Certification 28 77 (4.564 %) Pensions

Incident Management
Top Related IT Skills by Category

For the 6 months to 24 July 2008, IT jobs across the England region citing Incident Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Incident Management. Up to 20 skills are shown per category.

Application Development 1 45 (2.667 %) .NET 2 28 (1.660 %) J2EE 3 24 (1.423 %) XML 4 16 (0.948 %) ASP 5 13 (0.771 %) HTML 6 10 (0.593 %) WebSphere 6 10 (0.593 %) Middleware 7 9 (0.533 %) DCOM 8 7 (0.415 %) ASP.NET 8 7 (0.415 %) Servlets 8 7 (0.415 %) WebServices 9 6 (0.356 %) SAP Basis 9 6 (0.356 %) COM+ 10 5 (0.296 %) EJB 10 5 (0.296 %) Swing 11 4 (0.237 %) JDBC 11 4 (0.237 %) JSP 12 3 (0.178 %) CSS 12 3 (0.178 %) Struts 13 2 (0.119 %) Application Packaging	Application Platforms 1 88 (5.216 %) MS Exchange 2 55 (3.260 %) Exchange Server 2003 3 40 (2.371 %) IIS 4 25 (1.482 %) Exchange Server 2000 5 24 (1.423 %) Lotus Notes 6 15 (0.889 %) Apache 6 15 (0.889 %) Exchange Server 5.5 7 14 (0.830 %) SharePoint 8 11 (0.652 %) Lotus Domino 9 10 (0.593 %) WebLogic 9 10 (0.593 %) Commerce Server 9 10 (0.593 %) SharePoint Server 2007 9 10 (0.593 %) Commerce Server 2007 10 6 (0.356 %) SAS 11 4 (0.237 %) MQSeries 11 4 (0.237 %) JBoss 12 3 (0.178 %) CICS 12 3 (0.178 %) Exchange Server 2007 13 2 (0.119 %) ColdFusion 13 2 (0.119 %) CMS
Applications 1 151 (8.951 %) MS Excel 2 138 (8.180 %) MS Office 3 24 (1.423 %) MS Visio 4 18 (1.067 %) MS PowerPoint 5 10 (0.593 %) MS Project 6 3 (0.178 %) CA Clarity 7 1 (0.059 %) Acrobat	Business Applications 1 20 (1.186 %) Remedy AR System 2 18 (1.067 %) SAP R/3 3 13 (0.771 %) SAP FI 3 13 (0.771 %) SAP CO 3 13 (0.771 %) SAP FI/CO 4 11 (0.652 %) assyst 5 9 (0.533 %) SAP APO 6 4 (0.237 %) Singl.eView 6 4 (0.237 %) SAP QM 6 4 (0.237 %) MultiFonds 6 4 (0.237 %) HiPortfolio 6 4 (0.237 %) Salerio 7 3 (0.178 %) Remedy ITSM 7 3 (0.178 %) RMDS 7 3 (0.178 %) SAP PP 7 3 (0.178 %) SAP WM 8 2 (0.119 %) WebTrends 8 2 (0.119 %) Retail-J 8 2 (0.119 %) Cognos Business Intelligence 8 2 (0.119 %) Sophis VALUE
Communications & Networking 1 140 (8.299 %) LAN 2 124 (7.350 %) WAN 3 122 (7.232 %) Firewall 4 75 (4.446 %) Internet 5 56 (3.320 %) TCP/IP 5 56 (3.320 %) VPN 6 50 (2.964 %) SAN 7 37 (2.193 %) LLU 8 36 (2.134 %) MPLS 9 34 (2.015 %) ADSL 10 31 (1.838 %) Broadband 10 31 (1.838 %) VoIP 11 26 (1.541 %) DNS 12 23 (1.363 %) Wireless 13 21 (1.245 %) IPCC 14 19 (1.126 %) SSL 14 19 (1.126 %) CTI 14 19 (1.126 %) Intranet 15 18 (1.067 %) BGP 16 16 (0.948 %) DHCP	Database & Business Intelligence 1 84 (4.979 %) SQL Server 2 28 (1.660 %) BusinessObjects 3 22 (1.304 %) DB2 4 19 (1.126 %) Datawarehouse 4 19 (1.126 %) SQL Server 2000 5 17 (1.008 %) Crystal Reports 6 15 (0.889 %) SQL Server 2005 7 14 (0.830 %) MS Access 8 13 (0.771 %) ETL 9 11 (0.652 %) TOAD 10 9 (0.533 %) Data Mining 10 9 (0.533 %) GIS 11 8 (0.474 %) Oracle 10g 11 8 (0.474 %) Oracle Reports 12 7 (0.415 %) Oracle 8/8i 12 7 (0.415 %) Oracle 9i 12 7 (0.415 %) SAP BW 12 7 (0.415 %) Oracle Discoverer 12 7 (0.415 %) RDBMS 12 7 (0.415 %) DB2 UDB
Development Applications 1 16 (0.948 %) JIRA 2 10 (0.593 %) Visual Studio 3 9 (0.533 %) Eclipse 3 9 (0.533 %) Ant 3 9 (0.533 %) Subversion 4 7 (0.415 %) Oracle Forms 5 5 (0.296 %) ClearQuest 6 3 (0.178 %) FrontPage 7 1 (0.059 %) MSI 7 1 (0.059 %) InstallShield 7 1 (0.059 %) Flash 7 1 (0.059 %) ClearCase	General 1 370 (21.93 %) Finance 2 188 (11.14 %) Banking 3 82 (4.861 %) Telecoms 4 77 (4.564 %) Pensions 5 76 (4.505 %) Health 6 63 (3.734 %) Investment Banking 7 55 (3.260 %) Insurance 8 50 (2.964 %) Retail 9 42 (2.490 %) Front Office 10 41 (2.430 %) Billing 11 38 (2.253 %) Government 12 26 (1.541 %) Back Office 13 22 (1.304 %) Education 14 21 (1.245 %) Financial Institution 15 20 (1.186 %) FMCG 16 17 (1.008 %) Pharmaceutical 17 16 (0.948 %) Construction 17 16 (0.948 %) Law 18 15 (0.889 %) Auditing 19 14 (0.830 %) Publishing
Job Titles 1 516 (30.59 %) Analyst 2 208 (12.33 %) Support Analyst 3 175 (10.37 %) Service Manager 4 154 (9.129 %) Service Analyst 5 137 (8.121 %) Applications Support 6 121 (7.172 %) Team Leader 7 103 (6.106 %) Service Desk Analyst 8 85 (5.039 %) Delivery Manager 9 74 (4.386 %) Services Delivery Manager 10 67 (3.972 %) Incident Manager 11 64 (3.794 %) Consultant 12 63 (3.734 %) IT Manager 13 59 (3.497 %) Applications Support Analyst 14 51 (3.023 %) Senior Analyst 15 49 (2.905 %) Service Desk Manager 15 49 (2.905 %) Service Desk Team Leader 16 48 (2.845 %) Operations Manager 17 47 (2.786 %) Support Engineer 18 44 (2.608 %) 2nd Line Support 19 42 (2.490 %) Administrator	Miscellaneous 1 56 (3.320 %) Derivative 2 50 (2.964 %) Management Information System 3 27 (1.600 %) Equities 4 25 (1.482 %) Client/Server 5 24 (1.423 %) Mainframe 5 24 (1.423 %) Equity Derivative 6 20 (1.186 %) Fixed Income 7 17 (1.008 %) IVR 7 17 (1.008 %) Credit Derivative 8 16 (0.948 %) Statistics 9 14 (0.830 %) Blackberry 10 12 (0.711 %) Clustering 11 11 (0.652 %) CLARiiON 12 10 (0.593 %) EPoS 13 9 (0.533 %) N-Tier 13 9 (0.533 %) PMI 13 9 (0.533 %) IPTV 14 8 (0.474 %) CMDB 14 8 (0.474 %) Symmetrix 14 8 (0.474 %) AS400
Operating Systems 1 290 (17.19 %) Windows 2 243 (14.40 %) UNIX 3 67 (3.972 %) Windows 2000 4 62 (3.675 %) Linux 5 57 (3.379 %) Solaris 6 50 (2.964 %) Windows XP 7 41 (2.430 %) Windows Server 2003 8 34 (2.015 %) AIX 8 34 (2.015 %) Windows NT 9 12 (0.711 %) HPUX 10 11 (0.652 %) FreeBSD 11 9 (0.533 %) VMS 12 4 (0.237 %) Fedora 13 3 (0.178 %) zOS 13 3 (0.178 %) MVS 14 2 (0.119 %) Debian 14 2 (0.119 %) OS/400 15 1 (0.059 %) NetWare 15 1 (0.059 %) Mac OS X 15 1 (0.059 %) Windows Vista	Processes & Methodologies 1 724 (42.92 %) ITIL 2 284 (16.83 %) Problem Management 3 251 (14.88 %) Service Delivery 4 225 (13.34 %) Service Management 5 217 (12.86 %) Change Management 6 132 (7.825 %) Project Management 7 76 (4.505 %) Release Management 8 60 (3.557 %) Configuration Management 9 55 (3.260 %) CRM 10 52 (3.082 %) Disaster Recovery 11 46 (2.727 %) ITSM 12 44 (2.608 %) Performance Management 13 41 (2.430 %) Security Management 14 38 (2.253 %) Business Continuity 14 38 (2.253 %) Content Management 15 36 (2.134 %) Information Security 15 36 (2.134 %) Migration 16 32 (1.897 %) PRINCE2 17 30 (1.778 %) Investment Management 18 27 (1.600 %) Business Intelligence
Programming Languages 1 186 (11.03 %) SQL 2 53 (3.142 %) Java 3 32 (1.897 %) C 4 31 (1.838 %) VB 5 18 (1.067 %) Perl 6 17 (1.008 %) ABAP 7 15 (0.889 %) C# 8 12 (0.711 %) PL/SQL 9 10 (0.593 %) JavaScript 10 9 (0.533 %) Shell Script 10 9 (0.533 %) VB6 11 7 (0.415 %) RPG 12 5 (0.296 %) MUMPS 13 4 (0.237 %) PHP 14 3 (0.178 %) REXX 14 3 (0.178 %) VBA 14 3 (0.178 %) Transact-SQL 14 3 (0.178 %) VBScript 14 3 (0.178 %) JCL 15 2 (0.119 %) C++	Qualifications 1 168 (9.959 %) ITIL Certification 2 94 (5.572 %) Microsoft Certification 3 81 (4.801 %) Cisco Certification 4 60 (3.557 %) MCSE 4 60 (3.557 %) Degree 5 57 (3.379 %) CCNA 6 42 (2.490 %) MCP 7 32 (1.897 %) CISSP 8 29 (1.719 %) ISEB 8 29 (1.719 %) CCVP 9 25 (1.482 %) CCSP 10 21 (1.245 %) CCNP 11 19 (1.126 %) MCSA 11 19 (1.126 %) CCIE 12 10 (0.593 %) CISA 12 10 (0.593 %) CISMP 13 8 (0.474 %) MCDBA 14 6 (0.356 %) CISM 14 6 (0.356 %) GIAC 15 5 (0.296 %) Citrix Certification
Quality Assurance & Compliance 1 337 (19.98 %) SLA 2 29 (1.719 %) ISO27001 3 23 (1.363 %) Sarbanes-Oxley 4 10 (0.593 %) ISO17799 5 9 (0.533 %) COBIT 6 6 (0.356 %) ISO9000 7 5 (0.296 %) ISO9001 7 5 (0.296 %) BS7799 8 1 (0.059 %) QA 8 1 (0.059 %) BS25999 8 1 (0.059 %) Basel II	System Software 1 116 (6.876 %) Active Directory 2 28 (1.660 %) ISA Server 3 13 (0.771 %) VMware ESX 4 11 (0.652 %) MetaFrame 5 9 (0.533 %) Terminal Services 5 9 (0.533 %) VMware Infrastructure 6 7 (0.415 %) Backup Exec 7 6 (0.356 %) Citrix Presentation Server 8 2 (0.119 %) Oracle RMAN 8 2 (0.119 %) Terminal Server 9 1 (0.059 %) NetBackup
Systems Management 1 23 (1.363 %) OpenView 2 18 (1.067 %) ServiceCenter 3 7 (0.415 %) CiscoWorks 3 7 (0.415 %) CONTROL-M 3 7 (0.415 %) Nagios 4 6 (0.356 %) AutoSys 4 6 (0.356 %) Unicenter 4 6 (0.356 %) Tivoli Storage Manager 5 4 (0.237 %) Systems Management Server (SMS) 5 4 (0.237 %) Netcool 5 4 (0.237 %) Tivoli 6 3 (0.178 %) HP Data Protector 7 2 (0.119 %) MOM 7 2 (0.119 %) BMC PATROL 7 2 (0.119 %) MAILsweeper 7 2 (0.119 %) NNM 7 2 (0.119 %) ZENworks 7 2 (0.119 %) Norton AntiVirus 8 1 (0.059 %) MIMEsweeper 8 1 (0.059 %) Oracle Enterprise Manager	Vendors 1 273 (16.18 %) Microsoft 2 168 (9.959 %) Cisco 3 124 (7.350 %) Remedy 4 87 (5.157 %) Oracle 5 83 (4.920 %) HP 6 62 (3.675 %) SAP 6 62 (3.675 %) Citrix 7 50 (2.964 %) CheckPoint 8 40 (2.371 %) Sun 9 39 (2.312 %) VMware 10 34 (2.015 %) EMC 11 28 (1.660 %) Business Objects 12 27 (1.600 %) Avaya 12 27 (1.600 %) Blue Coat 13 25 (1.482 %) TIBCO 14 24 (1.423 %) Lotus 14 24 (1.423 %) IBM 15 20 (1.186 %) Murex 16 17 (1.008 %) Intel 16 17 (1.008 %) Peregrine