The table below looks at the statistics for ITSM skills in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 27 February 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Feb 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 371 375 418
Rank change year-on-year
+4 +43
Permanent jobs citing ITSM 700 650 569
As % of all permanent IT jobs located in England 0.70% 0.66% 0.56%
As % of the Processes & Methodologies category 0.85% 0.80% 0.70%
Number of salaries quoted 576 532 436
Average salary £45,000 £45,000 £50,000
Average salary % change year-on-year
- -10.00%
90% offered a salary of more than £26,000 £26,000 £30,800
10% offered a salary of more than £70,000 £70,000 £75,000
UK excluding London average salary £41,837 £42,500 £45,000
% change year-on-year
-1.56% -5.55%
ITSM
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the England region.

Processes & Methodologies Category
England
Permanent IT job ads with a match in the
Processes & Methodologies category
82712 80785 80914
As % of all permanent IT jobs located in England 82.90% 82.42% 80.17%
Number of salaries quoted 68126 64784 68263
Average salary £49,000 £47,500 £46,000
Average salary % change year-on-year
+3.15% +3.26%
90% offered a salary of more than £32,000 £31,000 £30,000
10% offered a salary of more than £75,000 £70,000 £75,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

ITSM
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the England region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in England

ITSM
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the England region.

ITSM Salary Trend in England

ITSM
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing ITSM across the England region over the 3 months to 27 February 2015.

ITSM Salary Histogram in England

ITSM
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the England region over the 3 months to 27 February 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +23 299 £52,500 -4.54% 43
South East -21 154 £40,000 -11.11% 17
Yorkshire +51 69 £42,500 - 7
South West -48 53 £30,000 -23.07% 8
East of England +10 47 £50,000 +2.56% 9
West Midlands -8 25 £62,500 +47.05% 3
North West -16 24 £38,500 +10.00% 8
East Midlands +33 21 £41,674 +24.40% 3
Midlands - 2 £57,500 -
North East - 2 £24,500 - 1
ITSM
UK

ITSM
Top 30 Related IT Skills in England

For the 6 months to 27 February 2015, IT jobs across the England region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 988 (75.30%) ITIL
2 980 (74.70%) Service Management
3 395 (30.11%) Windows
4 383 (29.19%) Microsoft
5 279 (21.27%) Service Delivery
6 260 (19.82%) Analytical Skills
7 240 (18.29%) Finance
8 220 (16.77%) SLA
9 214 (16.31%) Degree
10 210 (16.01%) Active Directory
11 206 (15.70%) Project Management
12 203 (15.47%) MS Office
13 201 (15.32%) MS Excel
14 188 (14.33%) SQL
15 174 (13.26%) Remedy
15 174 (13.26%) Remedy ITSM
16 169 (12.88%) Management Information System
17 163 (12.42%) Change Management
18 161 (12.27%) PRINCE2
19 160 (12.20%) SQL Server
20 153 (11.66%) VMware
20 153 (11.66%) Incident Management
21 145 (11.05%) Security Cleared
22 143 (10.90%) ITIL Certification
23 122 (9.30%) SC Cleared
24 116 (8.84%) VMware Infrastructure
25 115 (8.77%) VPN
26 107 (8.16%) Windows Server 2008
27 106 (8.08%) Firewall
28 104 (7.93%) Problem Management

ITSM
Top Related IT Skills in England by Category

For the 6 months to 27 February 2015, IT jobs across the England region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 103 (7.85%) MS Exchange
2 98 (7.47%) SharePoint
3 46 (3.51%) IIS
4 33 (2.52%) Exchange Server 2010
5 29 (2.21%) Blackberry Enterprise Server
6 26 (1.98%) Lync
6 26 (1.98%) Exchange Server 2007
7 20 (1.52%) Exchange Server 2013
7 20 (1.52%) Apache
8 18 (1.37%) SharePoint 2010
9 17 (1.30%) IBM Notes
10 9 (0.69%) Tomcat
10 9 (0.69%) Exchange Server 2003
11 8 (0.61%) GroupWise
12 5 (0.38%) BizTalk Server
12 5 (0.38%) iPlanet
12 5 (0.38%) SharePoint Server
12 5 (0.38%) CMS
12 5 (0.38%) Confluence
13 4 (0.30%) WebSphere
Applications
1 203 (15.47%) MS Office
2 201 (15.32%) MS Excel
3 47 (3.58%) MS PowerPoint
4 27 (2.06%) MS Visio
5 21 (1.60%) MS Project
6 5 (0.38%) Acrobat
7 3 (0.23%) Spreadsheet
8 2 (0.15%) SPSS
Business Applications
1 174 (13.26%) Remedy ITSM
2 14 (1.07%) assyst
3 11 (0.84%) Dynamics CRM
3 11 (0.84%) Agresso
4 6 (0.46%) SAP IS-U
4 6 (0.46%) SAP Oil and Gas
5 5 (0.38%) SAP PM
6 3 (0.23%) Remedy AR System
7 2 (0.15%) SAP ERP
7 2 (0.15%) Dynamics AX
7 2 (0.15%) SAP CCM
7 2 (0.15%) Markit EDM
8 1 (0.076%) SAP SRM
8 1 (0.076%) SAP FI
8 1 (0.076%) SAP FI/CO
8 1 (0.076%) SAP CO
8 1 (0.076%) FLEXCUBE
8 1 (0.076%) SAP FS
8 1 (0.076%) Autonomy Scrittura
Cloud Services
1 60 (4.57%) SaaS
2 13 (0.99%) Office 365
3 12 (0.91%) PaaS
4 7 (0.53%) Cloud Computing
5 3 (0.23%) Google Apps
6 2 (0.15%) IaaS
7 1 (0.076%) Force.com
7 1 (0.076%) Amazon AWS
Communications & Networking
1 115 (8.77%) VPN
2 106 (8.08%) Firewall
3 92 (7.01%) TCP/IP
4 65 (4.95%) Internet
5 60 (4.57%) MPLS
6 59 (4.50%) LAN
7 56 (4.27%) DNS
8 55 (4.19%) WAN
9 39 (2.97%) SSL
10 35 (2.67%) VoIP
10 35 (2.67%) DHCP
11 32 (2.44%) SAN
12 29 (2.21%) LDAP
13 28 (2.13%) VLAN
14 23 (1.75%) Wireless
14 23 (1.75%) IP Telephony
14 23 (1.75%) BGP
15 21 (1.60%) OSPF
15 21 (1.60%) EIGRP
16 18 (1.37%) Broadband
Database & Business Intelligence
1 160 (12.20%) SQL Server
2 34 (2.59%) Relational Database
3 24 (1.83%) SQL Server Reporting Services
4 22 (1.68%) MySQL
4 22 (1.68%) Data Warehouse
4 22 (1.68%) Data Mining
5 19 (1.45%) VLDB
6 12 (0.91%) SQL Server 2008
7 10 (0.76%) Sybase ASA
7 10 (0.76%) Oracle Database
7 10 (0.76%) SQL Anywhere
7 10 (0.76%) MS Access
8 7 (0.53%) SQL Server Integration Services
9 5 (0.38%) SQL Server 2012
10 4 (0.30%) RDBMS
11 3 (0.23%) Informix
11 3 (0.23%) PostgreSQL
11 3 (0.23%) Essbase
11 3 (0.23%) DataStage
11 3 (0.23%) QlikView
Development Applications
1 11 (0.84%) Visual Studio
2 5 (0.38%) Team Foundation Server
2 5 (0.38%) Eclipse
3 4 (0.30%) JUnit
4 3 (0.23%) JIRA
5 2 (0.15%) LoadRunner
6 1 (0.076%) ClearQuest
6 1 (0.076%) Subversion
6 1 (0.076%) Maven
6 1 (0.076%) Ant
6 1 (0.076%) Oracle Forms
6 1 (0.076%) ClearCase
6 1 (0.076%) Toad
6 1 (0.076%) WinDbg
6 1 (0.076%) Rational DOORS
6 1 (0.076%) Hudson
6 1 (0.076%) Artifactory
6 1 (0.076%) Jenkins
General
1 240 (18.29%) Finance
2 72 (5.49%) Telecoms
3 52 (3.96%) Law
4 44 (3.35%) Banking
4 44 (3.35%) Retail
5 33 (2.52%) Legal
6 32 (2.44%) German Language
7 27 (2.06%) Marketing
7 27 (2.06%) Back Office
8 21 (1.60%) Manufacturing
9 20 (1.52%) French Language
10 17 (1.30%) Advertising
11 16 (1.22%) Games
12 13 (0.99%) Spanish Language
13 12 (0.91%) Publishing
14 11 (0.84%) Investment Banking
15 10 (0.76%) Military
16 9 (0.69%) Billing
17 7 (0.53%) Financial Institution
18 6 (0.46%) Aerospace
Job Titles
1 245 (18.67%) Analyst
2 216 (16.46%) Service Manager
3 128 (9.76%) Consultant
4 117 (8.92%) Service Analyst
5 87 (6.63%) Delivery Manager
6 85 (6.48%) Service Desk Analyst
7 83 (6.33%) Services Delivery Manager
8 72 (5.49%) Developer
9 58 (4.42%) Transition Manager
10 49 (3.73%) Support Engineer
11 48 (3.66%) Support Analyst
11 48 (3.66%) Architect
11 48 (3.66%) IT Services Manager
12 46 (3.51%) Technical Consultant
13 44 (3.35%) Project Manager
14 41 (3.13%) Service Desk Manager
15 39 (2.97%) Network Engineer
16 38 (2.90%) Senior Manager
16 38 (2.90%) ITSM Consultant
17 37 (2.82%) 1st Line Support
Libraries, Frameworks & Software Standards
1 76 (5.79%) XML
2 71 (5.41%) HTML
3 68 (5.18%) Web Services
4 65 (4.95%) .NET
5 42 (3.20%) CSS
6 31 (2.36%) ASP.NET
7 23 (1.75%) SOAP
7 23 (1.75%) Ajax
8 13 (0.99%) REST
9 12 (0.91%) COM
10 9 (0.69%) JSON
11 8 (0.61%) .NET Framework
11 8 (0.61%) SAML
12 7 (0.53%) OAuth
13 6 (0.46%) Doctrine
13 6 (0.46%) EDIFACT
14 5 (0.38%) EDI
14 5 (0.38%) Middleware
14 5 (0.38%) HTML5
14 5 (0.38%) jQuery
Miscellaneous
1 260 (19.82%) Analytical Skills
2 169 (12.88%) Management Information System
3 72 (5.49%) CMDB
4 52 (3.96%) Blackberry
5 35 (2.67%) Computer Science
6 30 (2.29%) Enterprise Software
7 29 (2.21%) iPad
7 29 (2.21%) PMI
8 21 (1.60%) Client/Server
9 19 (1.45%) Thin Client
9 19 (1.45%) Life Science
9 19 (1.45%) Fat Client
9 19 (1.45%) Performance Metrics
10 14 (1.07%) iPhone
10 14 (1.07%) Foreign Exchange (FX)
11 12 (0.91%) Statistics
12 10 (0.76%) NHS
13 9 (0.69%) Economics
14 8 (0.61%) Clustering
14 8 (0.61%) Smartphone
Operating Systems
1 395 (30.11%) Windows
2 107 (8.16%) Windows Server 2008
3 102 (7.77%) Linux
4 94 (7.16%) Windows 7
5 52 (3.96%) Windows Server 2012
6 50 (3.81%) UNIX
7 47 (3.58%) Windows XP
8 41 (3.13%) Windows Server 2003
9 35 (2.67%) Windows 8
10 25 (1.91%) Apple iOS
11 24 (1.83%) Android
12 19 (1.45%) Red Hat Enterprise Linux
13 10 (0.76%) Solaris
14 8 (0.61%) NetWare
14 8 (0.61%) Mac OS X
15 4 (0.30%) Windows 2000
15 4 (0.30%) CentOS
15 4 (0.30%) Debian
15 4 (0.30%) Windows Vista
16 3 (0.23%) SUSE
Processes & Methodologies
1 988 (75.30%) ITIL
2 980 (74.70%) Service Management
3 279 (21.27%) Service Delivery
4 206 (15.70%) Project Management
5 163 (12.42%) Change Management
6 161 (12.27%) PRINCE2
7 153 (11.66%) Incident Management
8 104 (7.93%) Problem Management
9 87 (6.63%) Stakeholder Management
10 83 (6.33%) Continuous Improvement
11 80 (6.10%) Agile Software Development
12 76 (5.79%) Business Analysis
13 65 (4.95%) ITIL V3
14 62 (4.73%) CRM
15 59 (4.50%) Disaster Recovery
16 58 (4.42%) Release Management
17 55 (4.19%) Configuration Management
18 53 (4.04%) E-Commerce
19 51 (3.89%) People Management
20 43 (3.28%) Business Continuity
Programming Languages
1 188 (14.33%) SQL
2 81 (6.17%) C
3 54 (4.12%) JavaScript
4 51 (3.89%) Java
5 44 (3.35%) C#
6 31 (2.36%) PowerShell
7 24 (1.83%) Perl
8 20 (1.52%) Shell Script
9 19 (1.45%) T-SQL
10 16 (1.22%) PHP
11 14 (1.07%) VB
12 12 (0.91%) VBA
13 7 (0.53%) C++
14 4 (0.30%) PL/SQL
14 4 (0.30%) Python
15 2 (0.15%) AWK
15 2 (0.15%) sed
16 1 (0.076%) R
16 1 (0.076%) VB6
16 1 (0.076%) XPath
Qualifications
1 214 (16.31%) Degree
2 145 (11.05%) Security Cleared
3 143 (10.90%) ITIL Certification
4 122 (9.30%) SC Cleared
5 69 (5.26%) ITIL Foundation Certificate
6 67 (5.11%) Microsoft Certification
7 48 (3.66%) MCP
8 40 (3.05%) MCSE
9 38 (2.90%) Cisco Certification
10 37 (2.82%) PMI Certification
11 34 (2.59%) ISEB
12 32 (2.44%) CCNA
13 21 (1.60%) CCNP
13 21 (1.60%) VCP4
14 14 (1.07%) PRINCE2 Practitioner
15 13 (0.99%) A+ Certification
16 12 (0.91%) PRINCE2 Certification
17 11 (0.84%) MCSA
17 11 (0.84%) DV Cleared
18 10 (0.76%) CNE
Quality Assurance & Compliance
1 220 (16.77%) SLA
2 38 (2.90%) QA
3 22 (1.68%) ISO 9001
4 18 (1.37%) COBIT
5 17 (1.30%) Sarbanes-Oxley
6 12 (0.91%) ISO/IEC 27001
6 12 (0.91%) PCI DSS
7 4 (0.30%) ISO/IEC 20000
8 2 (0.15%) BS15000
8 2 (0.15%) PMBOK
9 1 (0.076%) RosettaNet
System Software
1 210 (16.01%) Active Directory
2 116 (8.84%) VMware Infrastructure
3 31 (2.36%) Hyper-V
4 28 (2.13%) XenApp
5 22 (1.68%) Terminal Services
6 16 (1.22%) Microsoft App-V
7 14 (1.07%) VMware Workstation
8 13 (0.99%) vCloud
9 12 (0.91%) Xen
10 11 (0.84%) vSphere
11 10 (0.76%) VMware ESXi
12 9 (0.69%) XenDesktop
13 7 (0.53%) Samba
14 6 (0.46%) NLBS
15 4 (0.30%) Novell eDirectory
15 4 (0.30%) VMware ESX
16 2 (0.15%) Terminal Server
16 2 (0.15%) Sendmail
17 1 (0.076%) Veritas Cluster Server
17 1 (0.076%) BlackBerry Internet Service
Systems Management
1 76 (5.79%) SCCM
2 28 (2.13%) SCOM
3 15 (1.14%) Nagios
4 14 (1.07%) Tivoli
5 13 (0.99%) WSUS
5 13 (0.99%) HP UCMDB
5 13 (0.99%) SCOrch
6 12 (0.91%) Opsview
7 10 (0.76%) HP Quality Center
8 9 (0.69%) Norton AntiVirus
9 8 (0.61%) Tivoli Storage Manager
10 7 (0.53%) Unicenter
11 6 (0.46%) DameWare
12 5 (0.38%) ServiceCenter
13 4 (0.30%) Backup Exec
13 4 (0.30%) OpenView
14 3 (0.23%) MOM
14 3 (0.23%) Systems Management Server (SMS)
14 3 (0.23%) Control-M
14 3 (0.23%) NetBackup
Vendors
1 383 (29.19%) Microsoft
2 174 (13.26%) Remedy
3 153 (11.66%) VMware
4 103 (7.85%) Cisco
4 103 (7.85%) BMC
5 99 (7.55%) HP
6 98 (7.47%) Citrix
6 98 (7.47%) ServiceNow
7 60 (4.57%) Oracle
8 30 (2.29%) SAP
9 29 (2.21%) Juniper
10 28 (2.13%) Red Hat
10 28 (2.13%) Apple
11 26 (1.98%) LANDesk
12 25 (1.91%) CheckPoint
12 25 (1.91%) EMC
13 23 (1.75%) FrontRange
14 22 (1.68%) Novell
14 22 (1.68%) F5
15 21 (1.60%) NetApp
Knowsley, Merseyside
Capita
Salary: Car, Pension
Posted: 23 hours ago
South West London
Ashdown IT
Salary: £50000 - £70000 per annum + benefits
Posted: Yesterday
City, London
JM
Salary: £40000 - £50000 per annum
Posted: Yesterday
Chelmsford, Essex
Red10
Salary: £65000 - £75000 per annum
Posted: 2 days ago
Hatfield, Hertfordshire
Computacenter UK Ltd
Salary: Highly Competitive + bens
Posted: 2 days ago
London
Global Technology Solutions Ltd
Salary: £65000 - £80000 per annum + ben+ training
Posted: 2 days ago
Scunthorpe, South Humberside
Senitor Associates
Salary: £35000 - £45000 per annum + Benefits
Posted: 3 days ago
Salford, Lancashire
Outsourcery Hosting Ltd
Salary: From £21,000 to £27,000 per annum plus Bonus, Pension and Benefits
Posted: 3 days ago
Slough, Berkshire
Global Technology Solutions Ltd
Salary: £45000 - £55000 per annum + ben
Posted: 3 days ago
Birmingham, West Midlands (County)
Connectus
Salary: £50000 per annum
Posted: 3 days ago
Reigate, Surrey
TLP Consultancy Ltd.
Salary: £28000 - £33000 per annum + Car + Package
Posted: 3 days ago
City, London
Premier IT
Salary: £30000 - £40000 per annum
Posted: 3 days ago
London
Apollo Solutions
Salary: £70000 - £80000 per annum + benefits & bonus
Posted: 3 days ago
Northampton, Northamptonshire
NAK Consulting
Salary: DOE + 15% Shift Bonus + Paid Overtime + Bonus + Benefits
Posted: 3 days ago
Leeds, West Yorkshire
The Bridge Ltd
Salary: From £48,000 to £52,000 per annum + 8% bonus
Posted: 4 days ago
Leeds, West Yorkshire
EMIS
Salary: Up to £26,000 per annum depending on experience
Posted: 4 days ago
Fareham, Hampshire
Executive Recruitment Services (ERS)
Salary: £40000 - £50000 per annum
Posted: 4 days ago
Fareham, Hampshire
Executive Recruitment Services (ERS)
Salary: £40000 - £50000 per annum
Posted: 4 days ago
Yorkshire
Harvey Nash plc
Salary: £45000 - £50000 per annum + Benefits
Posted: 4 days ago