The table below looks at the statistics for ITSM skills in IT jobs advertised for the England region. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 26 June 2016 with a comparison to the same period over the previous 2 years.

3 months to
26 Jun 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 355 390 391
Rank change year-on-year
+35 +1
Permanent jobs citing ITSM 766 752 812
As % of all permanent IT jobs located in England 0.84% 0.73% 0.72%
As % of the Processes & Methodologies category 0.96% 0.84% 0.84%
Number of salaries quoted 638 562 660
Median salary £47,500 £45,000 £50,000
Median salary % change year-on-year
+5.55% -10.00%
90% offered a salary of more than £28,400 £26,068 £28,000
10% offered a salary of more than £75,000 £65,150 £75,000
UK excluding London median salary £42,500 £42,500 £45,000
% change year-on-year
- -5.55%
ITSM
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the England region.

Processes & Methodologies Category
England
Permanent IT job ads with a match in the
Processes & Methodologies category
79872 89595 96471
As % of all permanent IT jobs located in England 87.94% 86.67% 85.52%
Number of salaries quoted 67651 74112 78795
Median salary £50,000 £50,000 £49,500
Median salary % change year-on-year
- +1.01%
90% offered a salary of more than £32,500 £32,000 £31,500
10% offered a salary of more than £77,500 £74,000 £75,000
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

ITSM
Jobs Demand Trend in England

The demand trend of job ads across the England region citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in England

ITSM
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the England region.

ITSM Salary Trend in England

ITSM
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing ITSM across the England region over the 3 months to 26 June 2016.

ITSM Salary Histogram in England

ITSM
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the England region over the 3 months to 26 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +85 322 £53,250 - 38
South East -45 136 £47,500 +11.76% 19
West Midlands +6 64 £39,750 +0.63% 2
North West +40 60 £42,500 -10.52% 9
East of England +52 58 £48,500 +7.77% 6
East Midlands +21 56 £42,091 +1.00% 7
South West -17 46 £37,500 -16.66% 6
Yorkshire +31 22 £45,000 +5.88% 2
ITSM
UK

ITSM
Top 30 Related IT Skills in England

For the 6 months to 26 June 2016, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region with a requirement for ITSM.

1 1255 (72.38%) ITIL
2 1183 (68.22%) Service Management
3 415 (23.93%) Service Delivery
4 396 (22.84%) Finance
5 335 (19.32%) Microsoft
6 328 (18.92%) Windows
7 299 (17.24%) Change Management
8 294 (16.96%) Project Management
9 264 (15.22%) ITIL V3
10 256 (14.76%) Degree
11 252 (14.53%) ServiceNow
12 210 (12.11%) Remedy
12 210 (12.11%) Remedy ITSM
13 209 (12.05%) SLA
14 206 (11.88%) Active Directory
15 202 (11.65%) Incident Management
16 185 (10.67%) Analytical Skills
17 173 (9.98%) MS Excel
17 173 (9.98%) Management Information System
18 171 (9.86%) SQL
19 169 (9.75%) PRINCE2
20 164 (9.46%) Linux
21 162 (9.34%) Problem Management
22 161 (9.28%) SQL Server
23 160 (9.23%) Data Centre
24 156 (9.00%) Stakeholder Management
25 151 (8.71%) MS Office
26 136 (7.84%) Oracle
27 128 (7.38%) Windows Server
28 126 (7.27%) VMware

ITSM
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 89 (5.13%) MS Exchange
2 57 (3.29%) SharePoint
3 47 (2.71%) IIS
4 36 (2.08%) Exchange Server 2010
5 30 (1.73%) WordPress
6 23 (1.33%) Apache
7 16 (0.92%) Tomcat
8 12 (0.69%) SharePoint 2010
9 10 (0.58%) WebSphere
10 9 (0.52%) Blackberry Enterprise Server
10 9 (0.52%) CMS
10 9 (0.52%) Exchange Server 2013
11 8 (0.46%) WebLogic
12 7 (0.40%) Confluence
12 7 (0.40%) iPlanet
12 7 (0.40%) nginx
13 6 (0.35%) GlassFish
13 6 (0.35%) NetWeaver
14 5 (0.29%) Exchange Server 2007
14 5 (0.29%) OpenROAD
Applications
1 173 (9.98%) MS Excel
2 151 (8.71%) MS Office
3 44 (2.54%) MS PowerPoint
4 28 (1.61%) MS Visio
5 22 (1.27%) MS Project
Business Applications
1 210 (12.11%) Remedy ITSM
2 17 (0.98%) Dynamics CRM
3 15 (0.87%) SAP Oil and Gas
4 12 (0.69%) Remedy AR System
5 10 (0.58%) assyst
6 9 (0.52%) Oracle Applications
7 5 (0.29%) Oracle BPM
7 5 (0.29%) SAP GRC
7 5 (0.29%) SAP R/3
8 4 (0.23%) Dynamics AX
9 3 (0.17%) MetaTrader
9 3 (0.17%) Oracle Payroll
10 2 (0.12%) Dynamics NAV
11 1 (0.058%) Oracle 11i
11 1 (0.058%) Oracle EBS
11 1 (0.058%) Oracle EBS R12
11 1 (0.058%) SAP CRM
11 1 (0.058%) SAP ERP
Cloud Services
1 108 (6.23%) SaaS
2 56 (3.23%) Office 365
3 42 (2.42%) Microsoft Azure
4 31 (1.79%) Amazon AWS
5 27 (1.56%) PaaS
6 19 (1.10%) IaaS
7 16 (0.92%) Cloud Computing
8 5 (0.29%) iTunes
9 2 (0.12%) Google Apps
10 1 (0.058%) Bluemix
10 1 (0.058%) OpenShift
Communications & Networking
1 79 (4.56%) LAN
2 73 (4.21%) Firewall
3 67 (3.86%) WAN
4 58 (3.34%) SAN
5 52 (3.00%) DNS
6 45 (2.60%) TCP/IP
7 42 (2.42%) VPN
8 40 (2.31%) Intranet
9 35 (2.02%) IPv4
9 35 (2.02%) SMS
10 34 (1.96%) Internet
11 24 (1.38%) VoIP
12 22 (1.27%) SNMP
13 20 (1.15%) LDAP
14 18 (1.04%) HTTP
15 17 (0.98%) DHCP
15 17 (0.98%) Wi-Fi
16 16 (0.92%) Cisco ASA
16 16 (0.92%) SSL
16 16 (0.92%) Unified Communications
Database & Business Intelligence
1 161 (9.28%) SQL Server
2 68 (3.92%) SQL Server Reporting Services
3 59 (3.40%) Relational Database
4 39 (2.25%) MySQL
5 26 (1.50%) SQL Server Integration Services
6 22 (1.27%) Data Warehouse
7 19 (1.10%) Big Data
7 19 (1.10%) SQL Server 2008
8 18 (1.04%) MongoDB
9 16 (0.92%) Oracle Database
10 15 (0.87%) Oracle Reports
11 13 (0.75%) Apache Cassandra
12 12 (0.69%) Crystal Reports
12 12 (0.69%) SQL Server 2012
13 9 (0.52%) Data Mining
13 9 (0.52%) RDBMS
14 7 (0.40%) BusinessObjects
14 7 (0.40%) GIS
14 7 (0.40%) PostgreSQL
14 7 (0.40%) VLDB
Development Applications
1 15 (0.87%) JIRA
2 12 (0.69%) Team Foundation Server
3 11 (0.63%) Git (software)
4 7 (0.40%) Jenkins
5 6 (0.35%) Ant
5 6 (0.35%) MSI
5 6 (0.35%) Visual Studio
6 5 (0.29%) Subversion
7 4 (0.23%) InstallShield
7 4 (0.23%) WinDbg
8 3 (0.17%) ClearCase
8 3 (0.17%) Eclipse
8 3 (0.17%) Hudson
8 3 (0.17%) JUnit
8 3 (0.17%) Mercurial
8 3 (0.17%) NetBeans
8 3 (0.17%) NUnit
8 3 (0.17%) Oracle Forms
8 3 (0.17%) PeopleTools
9 2 (0.12%) ERwin
General
1 396 (22.84%) Finance
2 118 (6.81%) Banking
3 99 (5.71%) Telecoms
4 76 (4.38%) Retail
5 66 (3.81%) Marketing
6 48 (2.77%) Manufacturing
7 42 (2.42%) Law
8 29 (1.67%) Legal
9 22 (1.27%) Back Office
10 17 (0.98%) Investment Banking
11 14 (0.81%) Electronics
12 10 (0.58%) Billing
13 9 (0.52%) Aerospace
14 7 (0.40%) Financial Institution
14 7 (0.40%) Publishing
15 6 (0.35%) Welsh Language
16 5 (0.29%) Advertising
17 4 (0.23%) Games
17 4 (0.23%) International Banking
17 4 (0.23%) Retail Banking
Job Titles
1 311 (17.94%) Analyst
2 247 (14.24%) Service Manager
3 227 (13.09%) Consultant
4 183 (10.55%) IT Manager
5 132 (7.61%) IT Services Manager
6 108 (6.23%) Service Analyst
6 108 (6.23%) Support Analyst
7 102 (5.88%) Delivery Manager
8 97 (5.59%) ITSM Consultant
9 96 (5.54%) Services Delivery Manager
10 82 (4.73%) Architect
10 82 (4.73%) Project Manager
11 79 (4.56%) Applications Support
12 78 (4.50%) ITIL Manager
13 71 (4.09%) Developer
14 68 (3.92%) Support Engineer
15 67 (3.86%) ServiceNow Consultant
16 61 (3.52%) ITIL Service Manager
17 59 (3.40%) Junior
18 58 (3.34%) Applications Support Analyst
Libraries, Frameworks & Software Standards
1 121 (6.98%) HTML
2 105 (6.06%) XML
3 104 (6.00%) Web Services
4 87 (5.02%) CSS
5 71 (4.09%) .NET
6 35 (2.02%) Flash
7 27 (1.56%) .NET Framework
8 25 (1.44%) Middleware
9 20 (1.15%) ASP.NET
10 19 (1.10%) AngularJS
11 17 (0.98%) LAMP
12 14 (0.81%) HTML5
13 13 (0.75%) EDIFACT
14 12 (0.69%) EDI
14 12 (0.69%) FIX Protocol
15 11 (0.63%) XSLT
16 10 (0.58%) Ajax
16 10 (0.58%) JSON
16 10 (0.58%) Ruby on Rails
16 10 (0.58%) SAP ALE
Miscellaneous
1 185 (10.67%) Analytical Skills
2 173 (9.98%) Management Information System
3 160 (9.23%) Data Centre
4 70 (4.04%) CMDB
5 53 (3.06%) Statistics
6 51 (2.94%) Computer Science
7 33 (1.90%) Replication
8 32 (1.85%) Enterprise Software
9 27 (1.56%) Fat Client
9 27 (1.56%) Thin Client
10 26 (1.50%) Blackberry
11 25 (1.44%) Virtual Team
12 20 (1.15%) PMI
13 19 (1.10%) Private Cloud
14 16 (0.92%) Data Protection Act
15 14 (0.81%) Smart Meter
15 14 (0.81%) Visualisation
16 13 (0.75%) Driving Licence
16 13 (0.75%) FMCG
17 12 (0.69%) Life Science
Operating Systems
1 328 (18.92%) Windows
2 164 (9.46%) Linux
3 128 (7.38%) Windows Server
4 80 (4.61%) Unix
5 70 (4.04%) Windows 7
6 63 (3.63%) Windows Server 2008
7 48 (2.77%) Windows Server 2012
8 36 (2.08%) Red Hat Enterprise Linux
9 35 (2.02%) CentOS
10 32 (1.85%) Windows Server 2003
11 25 (1.44%) AIX
12 19 (1.10%) Solaris
13 18 (1.04%) SUSE
14 16 (0.92%) Oracle Linux
14 16 (0.92%) SUSE Linux Enterprise Server
15 14 (0.81%) Windows 8
16 11 (0.63%) Android
17 10 (0.58%) Windows 10
18 7 (0.40%) Windows XP
19 6 (0.35%) Windows Vista
Processes & Methodologies
1 1255 (72.38%) ITIL
2 1183 (68.22%) Service Management
3 415 (23.93%) Service Delivery
4 299 (17.24%) Change Management
5 294 (16.96%) Project Management
6 264 (15.22%) ITIL V3
7 202 (11.65%) Incident Management
8 169 (9.75%) PRINCE2
9 162 (9.34%) Problem Management
10 156 (9.00%) Stakeholder Management
11 115 (6.63%) Agile Software Development
12 111 (6.40%) Service Design
13 110 (6.34%) Continuous Improvement
14 103 (5.94%) Mentoring
15 102 (5.88%) Process Improvement
16 92 (5.31%) Performance Management
17 83 (4.79%) CRM
18 82 (4.73%) Business Development
18 82 (4.73%) Information Security
19 77 (4.44%) Release Management
Programming Languages
1 171 (9.86%) SQL
2 119 (6.86%) JavaScript
3 80 (4.61%) Java
4 63 (3.63%) PowerShell
5 58 (3.34%) C#
5 58 (3.34%) Perl
6 35 (2.02%) Python
7 34 (1.96%) T-SQL
8 27 (1.56%) Bash Shell
9 22 (1.27%) C
10 15 (0.87%) Ruby
11 13 (0.75%) Shell Script
12 12 (0.69%) PHP
12 12 (0.69%) PL/SQL
13 11 (0.63%) VBScript
14 10 (0.58%) ABAP
15 8 (0.46%) C++
15 8 (0.46%) VB
15 8 (0.46%) XPath
16 6 (0.35%) Korn
Qualifications
1 256 (14.76%) Degree
2 120 (6.92%) ITIL Certification
3 73 (4.21%) Security Cleared
4 65 (3.75%) SC Cleared
5 55 (3.17%) ISEB
6 54 (3.11%) CISSP
6 54 (3.11%) Microsoft Certification
7 34 (1.96%) MCSE
8 23 (1.33%) Cisco Certification
9 22 (1.27%) MCSA
9 22 (1.27%) PMI Certification
10 21 (1.21%) CISM
11 20 (1.15%) CEH
12 19 (1.10%) DV Cleared
12 19 (1.10%) PRINCE2 Practitioner
13 18 (1.04%) CCNA
14 16 (0.92%) SANS
15 14 (0.81%) CISA
15 14 (0.81%) MCP
16 13 (0.75%) GCIA
Quality Assurance & Compliance
1 209 (12.05%) SLA
2 74 (4.27%) QA
3 55 (3.17%) ISO/IEC 27001
4 45 (2.60%) COBIT
5 21 (1.21%) PCI DSS
6 20 (1.15%) ISO 9001
7 19 (1.10%) Data Quality
8 17 (0.98%) ISO/IEC 20000
9 11 (0.63%) SAS 70
10 8 (0.46%) PMBOK
11 7 (0.40%) ISO22301
11 7 (0.40%) Sarbanes-Oxley
12 4 (0.23%) ISO 9000
13 2 (0.12%) ISO19770
13 2 (0.12%) SEPA
14 1 (0.058%) Government Security Classifications
14 1 (0.058%) GPG13
14 1 (0.058%) ISO27002
14 1 (0.058%) P3O
System Software
1 206 (11.88%) Active Directory
2 95 (5.48%) VMware Infrastructure
3 33 (1.90%) vSphere
3 33 (1.90%) XenDesktop
4 22 (1.27%) XenApp
5 16 (0.92%) Virtual Machines
5 16 (0.92%) VMware ESX
5 16 (0.92%) XenServer
6 13 (0.75%) Hyper-V
7 11 (0.63%) Firmware
7 11 (0.63%) NFS
8 9 (0.52%) Terminal Services
8 9 (0.52%) Veritas Cluster Server
9 7 (0.40%) Snort
9 7 (0.40%) VMware ESXi
10 6 (0.35%) Docker
11 5 (0.29%) Microsoft App-V
11 5 (0.29%) Oracle RAC
12 3 (0.17%) Oracle Clusterware
12 3 (0.17%) Squid
Systems Management
1 36 (2.08%) SCCM
2 16 (0.92%) Puppet
3 14 (0.81%) Tivoli Storage Manager
4 13 (0.75%) RSA enVision
5 12 (0.69%) Nagios
6 11 (0.63%) WMI
7 8 (0.46%) SCOM
7 8 (0.46%) ZABBIX
8 7 (0.40%) Ansible
8 7 (0.40%) Unicenter
9 6 (0.35%) Opsview
9 6 (0.35%) vRealize
10 5 (0.29%) HP Data Protector
10 5 (0.29%) HP Quality Center
11 4 (0.23%) Data Guard
11 4 (0.23%) NetBackup
11 4 (0.23%) OpenView Configuration Management
11 4 (0.23%) Oracle RMAN
11 4 (0.23%) Systems Management Server (SMS)
11 4 (0.23%) WSUS
Vendors
1 335 (19.32%) Microsoft
2 252 (14.53%) ServiceNow
3 210 (12.11%) Remedy
4 136 (7.84%) Oracle
5 126 (7.27%) VMware
6 120 (6.92%) BMC
7 119 (6.86%) Cisco
8 101 (5.82%) Citrix
9 80 (4.61%) HP
10 66 (3.81%) Red Hat
11 61 (3.52%) SAP
12 59 (3.40%) IBM
13 42 (2.42%) Cadence
14 40 (2.31%) Dell
15 37 (2.13%) NetApp
16 36 (2.08%) CheckPoint
17 35 (2.02%) CA
18 34 (1.96%) SolarWinds
19 28 (1.61%) LANDesk
20 23 (1.33%) Juniper
London
Harrington Starr
Salary: £65000 - £75000 per annum + bonus, benefits + training
Posted: Yesterday
London
Etech Partners
Salary: Up to £55,000 per annum + Benefits
Posted: 2 days ago
City, London
Ashdown IT
Salary: £32500 per annum + pension, bonus, healthcare, gym
Posted: 2 days ago
Gloucester, Gloucestershire
Harvey Nash plc
Salary: £20000 - £22000 per annum + 5% shift allowance
Posted: 2 days ago
Milton Keynes, Buckinghamshire
Interact Consulting
Salary: 55-65k
Posted: 2 days ago
Merseyside
McGregor Boyall
Salary: £40000 - £50000 per annum
Posted: 4 days ago
Maidenhead, Berkshire
Adalta Recruitment Solutions
Salary: £25000 per annum + Excellent benefits
Posted: 4 days ago
Guildford, Surrey
ANSON MCCADE
Salary: £50,000 - £55,000
Posted: 3 days ago
Chorley, Lancashire
Verticality Ltd
Salary: Salary £30-40k DOE + Extensive benefits
Posted: 3 days ago
London
Harrington Starr
Salary: £30000 - £35000 per annum + bonus, benefits + training
Posted: Yesterday
West Midlands
Reed Technology
Salary: £28000 - £40000 per annum
Posted: 6 days ago
London
onezeero.
Salary: £40000 - £45000 per annum + Guaranteed Bonus
Posted: 3 days ago
Bradford, West Yorkshire
Fruition IT Resources Limited
Salary: £55000 - £65000 per annum + £5k Car + 16% Pension + Benefits
Posted: 3 days ago
London
set2recruit
Salary: Up to £45,000 per annum
Posted: 3 days ago
Bristol, Avon
Pro-Quest Resourcing Ltd
Salary: £40000 - £65000 Per Annum + 15% Bonus + Pension + BUPA + Training + C
Posted: 4 days ago
Hereford, Herefordshire
Herefordshire Housing
Salary: From £19,930 to £21,942 per annum
Posted: 3 days ago
Central London / West End
Pesaro
Salary: From £70,000 to £75,000 per annum Car + Bonus + Pension + 25 days Leav
Posted: 3 days ago
Bristol, Avon
NHS Blood And Transplant
Salary: From £56,104 to £68,484 per annum
Posted: 4 days ago
Manchester, Lancashire
Uniting Ambition
Salary: £25k - 30k per year
Posted: 5 days ago
Nottingham, Nottinghamshire
Senitor Associates
Salary: £31000 - £35000 per annum + Benefits + Great Company
Posted: 4 days ago
Nottingham, Nottinghamshire
Senitor Associates
Salary: £31000 - £35000 per annum + Benefits + Great Company
Posted: 4 days ago
London
Experis Ltd
Salary: £65000.00 - £75000.00 per annum + Benefits
Posted: 2 days ago
South East
Global Technology Solutions Ltd
Salary: £60000 - £80000 per annum + bonus+ben
Posted: 4 days ago
Huntingdon, Cambridgeshire
Senitor Associates
Salary: £35000 - £45000 per annum + Bonus + Benefits
Posted: 2 days ago
Bath, Avon
Harvey Nash plc
Salary: £38000 - £42000 per annum + Great Pension + other Bens
Posted: 5 days ago
Egham, Surrey
Parham Consulting
Salary: Up to £80,000 per annum Maximum £80,000 plus up to 20% bonus, shares a
Posted: 2 days ago
London
EY
Salary: Competitive
Posted: 3 days ago
City, London
Energon People
Salary: £80000.00 - £100000 per annum + amazing benefits
Posted: 6 days ago
Nottingham, Nottinghamshire
Nottingham City Council
Salary: £31,288 per annum + flexi time, fantastic pension and other benefits
Posted: 4 days ago
City, London
ANSON MCCADE
Salary: £70,000 - £100,000 plus exceptional benefits package
Posted: 2 days ago