The table below looks at the statistics for ITSM skills in IT jobs advertised for the England region. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 25 September 2016 with a comparison to the same period over the previous 2 years.

3 months to
25 Sep 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 300 323 408
Rank change year-on-year
+23 +85
Permanent jobs citing ITSM 914 971 746
As % of all permanent IT jobs located in England 1.03% 0.95% 0.70%
As % of the Processes & Methodologies category 1.17% 1.08% 0.82%
Number of salaries quoted 703 818 593
Median salary £45,000 £46,500 £42,230
Median salary % change year-on-year
-3.22% +10.11%
90% offered a salary of more than £27,500 £25,000 £23,000
10% offered a salary of more than £70,000 £72,500 £67,500
UK excluding London median salary £44,000 £42,000 £39,000
% change year-on-year
+4.76% +7.69%
ITSM
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the England region.

Processes & Methodologies Category
England
Permanent IT job ads with a match in the
Processes & Methodologies category
78344 89548 91059
As % of all permanent IT jobs located in England 88.28% 87.40% 85.35%
Number of salaries quoted 65821 74795 73477
Median salary £50,000 £50,000 £48,500
Median salary % change year-on-year
- +3.09%
90% offered a salary of more than £32,500 £32,500 £30,500
10% offered a salary of more than £80,000 £72,500 £75,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

ITSM
Jobs Demand Trend in England

The demand trend of job ads across the England region citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in England

ITSM
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the England region.

ITSM Salary Trend in England

ITSM
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing ITSM across the England region over the 3 months to 25 September 2016.

ITSM Salary Histogram in England

ITSM
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the England region over the 3 months to 25 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -37 288 £52,500 -4.54% 37
South East +46 231 £45,000 +7.14% 19
East of England +55 104 £47,500 +5.55% 13
South West -5 83 £38,750 -11.93% 2
North West +41 72 £44,000 +39.68% 11
West Midlands +20 59 £42,500 -5.55% 4
Yorkshire +21 35 £52,500 +53.20% 5
East Midlands -12 22 £42,500 +1.98%
Midlands +3 6 - -
North East +6 2 £39,000 -
ITSM
UK

ITSM
Top 30 Related IT Skills in England

For the 6 months to 25 September 2016, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region with a requirement for ITSM.

1 1229 (73.11%) ITIL
2 1157 (68.83%) Service Management
3 395 (23.50%) Finance
4 379 (22.55%) Service Delivery
5 327 (19.45%) Microsoft
6 309 (18.38%) Windows
7 246 (14.63%) ServiceNow
8 239 (14.22%) Project Management
9 236 (14.04%) Incident Management
10 223 (13.27%) SLA
11 222 (13.21%) ITIL V3
12 215 (12.79%) Change Management
13 209 (12.43%) MS Excel
14 208 (12.37%) Active Directory
15 201 (11.96%) Degree
16 173 (10.29%) Remedy ITSM
16 173 (10.29%) Remedy
17 171 (10.17%) Problem Management
18 169 (10.05%) Agile Software Development
19 163 (9.70%) SQL
20 159 (9.46%) Stakeholder Management
20 159 (9.46%) Analytical Skills
21 155 (9.22%) MS Office
22 148 (8.80%) Oracle
22 148 (8.80%) Service Design
23 144 (8.57%) Data Centre
24 143 (8.51%) PRINCE2
25 141 (8.39%) Management Information System
26 140 (8.33%) Linux
27 132 (7.85%) ITIL Certification

ITSM
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 91 (5.41%) MS Exchange
2 64 (3.81%) SharePoint
3 52 (3.09%) Exchange Server 2010
4 29 (1.73%) Apache
5 26 (1.55%) WordPress
6 24 (1.43%) SharePoint 2010
7 20 (1.19%) IIS
8 19 (1.13%) Tomcat
9 17 (1.01%) Blackberry Enterprise Server
10 15 (0.89%) Confluence
11 14 (0.83%) Skype for Business
12 13 (0.77%) CMS
13 12 (0.71%) nginx
14 10 (0.59%) Exchange Server 2007
15 8 (0.48%) OpenStack
16 7 (0.42%) SharePoint 2013
16 7 (0.42%) WebLogic
17 6 (0.36%) OpenROAD
17 6 (0.36%) Oracle Workflow
17 6 (0.36%) WebSphere
Applications
1 209 (12.43%) MS Excel
2 155 (9.22%) MS Office
3 60 (3.57%) MS PowerPoint
4 28 (1.67%) MS Visio
5 15 (0.89%) MS Project
6 4 (0.24%) Adobe Creative Suite
6 4 (0.24%) Final Cut Pro
6 4 (0.24%) Spreadsheet
7 3 (0.18%) AutoCAD
7 3 (0.18%) SOLIDWORKS
8 1 (0.059%) InfoPath
Business Applications
1 173 (10.29%) Remedy ITSM
2 23 (1.37%) Remedy AR System
3 17 (1.01%) SAP Oil and Gas
4 13 (0.77%) Dynamics CRM
5 9 (0.54%) Oracle Applications
6 8 (0.48%) Oracle EBS
7 7 (0.42%) Oracle Financials
8 6 (0.36%) assyst
9 3 (0.18%) MetaTrader
9 3 (0.18%) Unit4 Business World
10 2 (0.12%) Dynamics AX
10 2 (0.12%) Dynamics NAV
10 2 (0.12%) Oracle EBS R12
10 2 (0.12%) SAP ERP
10 2 (0.12%) SAP GRC
11 1 (0.059%) Oracle BPM
11 1 (0.059%) SAP Business One
11 1 (0.059%) SAP FSCM
11 1 (0.059%) SAP HR
11 1 (0.059%) SAP SD
Cloud Services
1 87 (5.18%) SaaS
2 77 (4.58%) Office 365
3 31 (1.84%) Amazon AWS
4 29 (1.73%) PaaS
5 27 (1.61%) Cloud Computing
6 25 (1.49%) Microsoft Azure
7 23 (1.37%) IaaS
8 8 (0.48%) iTunes
9 4 (0.24%) Bluemix
9 4 (0.24%) IBM Cloud
10 3 (0.18%) Google Drive
11 2 (0.12%) Google Apps
12 1 (0.059%) OneDrive
12 1 (0.059%) OpenShift
Communications & Networking
1 85 (5.06%) DNS
2 71 (4.22%) Firewall
3 67 (3.99%) LAN
4 63 (3.75%) WAN
5 53 (3.15%) Internet
6 49 (2.91%) VPN
7 39 (2.32%) DHCP
8 38 (2.26%) Intranet
8 38 (2.26%) TCP/IP
9 34 (2.02%) SMS
10 29 (1.73%) VoIP
11 24 (1.43%) Network Security
11 24 (1.43%) SAN
12 22 (1.31%) Wireless
13 20 (1.19%) WLAN
14 18 (1.07%) HTTP
15 17 (1.01%) LDAP
16 16 (0.95%) SSL
17 15 (0.89%) MPLS
18 14 (0.83%) Wi-Fi
Database & Business Intelligence
1 125 (7.44%) SQL Server
2 51 (3.03%) SQL Server Reporting Services
3 35 (2.08%) Relational Database
4 31 (1.84%) Oracle Database
5 30 (1.78%) BusinessObjects
6 28 (1.67%) SQL Server Integration Services
7 27 (1.61%) Data Warehouse
8 26 (1.55%) MySQL
9 19 (1.13%) Oracle Database 12c
10 18 (1.07%) QlikView
11 14 (0.83%) PostgreSQL
12 13 (0.77%) SAP HANA
13 12 (0.71%) SQL Server 2008
14 11 (0.65%) GIS
15 10 (0.59%) MongoDB
15 10 (0.59%) RDBMS
16 9 (0.54%) Oracle Reports
16 9 (0.54%) Pentaho
16 9 (0.54%) SQL Server 2012
17 7 (0.42%) Informix
Development Applications
1 29 (1.73%) JIRA
2 15 (0.89%) Team Foundation Server
3 13 (0.77%) Visual Studio
4 11 (0.65%) Git (software)
5 8 (0.48%) Ant
6 7 (0.42%) Talend Open Studio
7 5 (0.30%) Oracle Forms
8 4 (0.24%) Eclipse
8 4 (0.24%) InstallShield
8 4 (0.24%) MSI
8 4 (0.24%) WinDbg
9 3 (0.18%) Cucumber
9 3 (0.18%) eggPlant
9 3 (0.18%) Rational DOORS
9 3 (0.18%) Robot Framework
9 3 (0.18%) Subversion
10 2 (0.12%) ClearCase
11 1 (0.059%) Jenkins
11 1 (0.059%) Maven
11 1 (0.059%) Sonatype Nexus
General
1 395 (23.50%) Finance
2 75 (4.46%) Telecoms
3 74 (4.40%) Banking
4 65 (3.87%) Retail
5 50 (2.97%) Marketing
6 42 (2.50%) Manufacturing
7 35 (2.08%) Law
8 23 (1.37%) Legal
9 21 (1.25%) Billing
10 14 (0.83%) Investment Banking
11 12 (0.71%) Back Office
12 11 (0.65%) Publishing
13 8 (0.48%) Electronics
14 6 (0.36%) Advertising
15 5 (0.30%) Aerospace
15 5 (0.30%) Financial Institution
16 4 (0.24%) International Banking
16 4 (0.24%) Welsh Language
17 3 (0.18%) Korean Language
18 2 (0.12%) French Language
Job Titles
1 338 (20.11%) Analyst
2 257 (15.29%) Service Manager
3 156 (9.28%) IT Manager
4 154 (9.16%) Consultant
5 127 (7.56%) Delivery Manager
6 119 (7.08%) Support Analyst
7 117 (6.96%) Services Delivery Manager
8 116 (6.90%) Service Analyst
9 108 (6.42%) Developer
10 106 (6.31%) IT Services Manager
11 88 (5.23%) Architect
12 73 (4.34%) Support Engineer
13 70 (4.16%) IT Support
14 60 (3.57%) 2nd Line Support
15 59 (3.51%) Applications Support
15 59 (3.51%) ITIL Manager
16 57 (3.39%) ServiceNow Consultant
17 53 (3.15%) IT Analyst
17 53 (3.15%) Service Desk Analyst
18 51 (3.03%) ITSM Consultant
Libraries, Frameworks & Software Standards
1 98 (5.83%) XML
2 90 (5.35%) HTML
3 84 (5.00%) Web Services
4 69 (4.10%) CSS
5 56 (3.33%) .NET
6 34 (2.02%) Flash
7 29 (1.73%) Middleware
8 20 (1.19%) LAMP
9 16 (0.95%) EDIFACT
10 13 (0.77%) EDI
10 13 (0.77%) SAP ALE
10 13 (0.77%) Software Packaging
11 12 (0.71%) AngularJS
11 12 (0.71%) ASP.NET
11 12 (0.71%) Ruby on Rails
11 12 (0.71%) SOAP
12 10 (0.59%) .NET Framework
12 10 (0.59%) SAP Fiori
12 10 (0.59%) SAPUI5
13 9 (0.54%) Twitter Bootstrap
Miscellaneous
1 159 (9.46%) Analytical Skills
2 144 (8.57%) Data Centre
3 141 (8.39%) Management Information System
4 69 (4.10%) CMDB
5 60 (3.57%) Statistics
6 49 (2.91%) Blackberry
7 35 (2.08%) Computer Science
7 35 (2.08%) NHS
7 35 (2.08%) Video Conferencing
8 29 (1.73%) Enterprise Software
9 26 (1.55%) User Experience
10 25 (1.49%) Virtual Team
11 23 (1.37%) BYOD
12 22 (1.31%) Data Protection Act
13 20 (1.19%) Mobile Computing
14 17 (1.01%) Driving Licence
15 15 (0.89%) Fat Client
15 15 (0.89%) Mathematics
15 15 (0.89%) Thin Client
16 13 (0.77%) Data Integration
Operating Systems
1 309 (18.38%) Windows
2 140 (8.33%) Linux
3 106 (6.31%) Windows Server
4 84 (5.00%) Windows 7
5 60 (3.57%) Unix
6 56 (3.33%) Windows Server 2008
7 49 (2.91%) Windows Server 2003
8 44 (2.62%) Windows Server 2012
9 32 (1.90%) CentOS
10 31 (1.84%) Android
11 29 (1.73%) Red Hat Enterprise Linux
12 24 (1.43%) Windows 8
13 18 (1.07%) Windows 2000
13 18 (1.07%) Windows Mobile
14 16 (0.95%) Mac OS X
15 15 (0.89%) Solaris
16 14 (0.83%) Windows 10
17 12 (0.71%) Apple iOS
18 11 (0.65%) Windows XP
19 9 (0.54%) AIX
Processes & Methodologies
1 1229 (73.11%) ITIL
2 1157 (68.83%) Service Management
3 379 (22.55%) Service Delivery
4 239 (14.22%) Project Management
5 236 (14.04%) Incident Management
6 222 (13.21%) ITIL V3
7 215 (12.79%) Change Management
8 171 (10.17%) Problem Management
9 169 (10.05%) Agile Software Development
10 159 (9.46%) Stakeholder Management
11 148 (8.80%) Service Design
12 143 (8.51%) PRINCE2
13 120 (7.14%) Continuous Improvement
14 97 (5.77%) Mentoring
15 91 (5.41%) Asset Management
16 88 (5.23%) CRM
17 84 (5.00%) Process Improvement
18 79 (4.70%) Performance Management
19 74 (4.40%) Workflow
20 70 (4.16%) Coaching
Programming Languages
1 163 (9.70%) SQL
2 98 (5.83%) JavaScript
3 92 (5.47%) Java
4 53 (3.15%) C#
5 51 (3.03%) Perl
5 51 (3.03%) PowerShell
6 38 (2.26%) Python
7 34 (2.02%) C
8 25 (1.49%) Ruby
9 23 (1.37%) PL/SQL
10 21 (1.25%) PHP
11 19 (1.13%) Shell Script
11 19 (1.13%) T-SQL
12 17 (1.01%) VB
13 14 (0.83%) ABAP
14 13 (0.77%) XPath
15 11 (0.65%) Bash Shell
16 7 (0.42%) C++
17 5 (0.30%) VBScript
18 4 (0.24%) VB.NET
Qualifications
1 201 (11.96%) Degree
2 132 (7.85%) ITIL Certification
3 116 (6.90%) Security Cleared
4 78 (4.64%) SC Cleared
5 67 (3.99%) Cisco Certification
6 64 (3.81%) CCNA
7 46 (2.74%) MCP
8 44 (2.62%) Microsoft Certification
9 43 (2.56%) ISEB
10 39 (2.32%) CISSP
11 31 (1.84%) DV Cleared
12 29 (1.73%) ITIL Foundation Certificate
13 24 (1.43%) MCSE
14 18 (1.07%) MCITP
14 18 (1.07%) PMI Certification
15 17 (1.01%) CEH
15 17 (1.01%) PRINCE2 Certification
16 16 (0.95%) CCNP
17 15 (0.89%) PRINCE2 Practitioner
18 11 (0.65%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 223 (13.27%) SLA
2 54 (3.21%) QA
3 48 (2.86%) ISO/IEC 27001
4 33 (1.96%) COBIT
5 20 (1.19%) PCI DSS
6 10 (0.59%) Data Quality
7 9 (0.54%) ISO 9001
7 9 (0.54%) WCAG
8 4 (0.24%) Government Security Classifications
8 4 (0.24%) ISO 9000
8 4 (0.24%) ISO/IEC 17799
8 4 (0.24%) ISO22301
8 4 (0.24%) Solvency II
9 3 (0.18%) BS7799
9 3 (0.18%) Sarbanes-Oxley
10 2 (0.12%) ISO/IEC 20000
10 2 (0.12%) SEPA
11 1 (0.059%) GAMP
11 1 (0.059%) ISO19770
System Software
1 208 (12.37%) Active Directory
2 110 (6.54%) VMware Infrastructure
3 31 (1.84%) Hyper-V
4 25 (1.49%) XenDesktop
5 22 (1.31%) vSphere
6 19 (1.13%) XenApp
7 11 (0.65%) Microsoft App-V
8 10 (0.59%) Virtual Desktop
9 9 (0.54%) Virtual Machines
9 9 (0.54%) VMware ESXi
10 5 (0.30%) ProxySG
10 5 (0.30%) Snort
10 5 (0.30%) Terminal Server
11 4 (0.24%) Docker
11 4 (0.24%) Oracle RAC
12 3 (0.18%) Oracle Clusterware
12 3 (0.18%) Terminal Services
12 3 (0.18%) vCloud
13 2 (0.12%) VMware ESX
14 1 (0.059%) XenServer
Systems Management
1 72 (4.28%) SCCM
2 24 (1.43%) SCOM
3 19 (1.13%) Nagios
4 18 (1.07%) Control-M
5 17 (1.01%) AirWatch
6 15 (0.89%) HP Quality Center
7 12 (0.71%) NetBackup
8 9 (0.54%) Puppet
9 8 (0.48%) vRealize
9 8 (0.48%) WSUS
10 7 (0.42%) Casper Suite
10 7 (0.42%) RSA enVision
10 7 (0.42%) WMI
11 6 (0.36%) Backup Exec
11 6 (0.36%) Tivoli Storage Manager
11 6 (0.36%) ZABBIX
12 5 (0.30%) Norton AntiVirus
12 5 (0.30%) OpenView Configuration Management
12 5 (0.30%) Opsview
13 4 (0.24%) CA Spectrum
Vendors
1 327 (19.45%) Microsoft
2 246 (14.63%) ServiceNow
3 173 (10.29%) Remedy
4 148 (8.80%) Oracle
5 128 (7.61%) VMware
6 106 (6.31%) Cisco
7 100 (5.95%) HP
8 95 (5.65%) BMC
9 78 (4.64%) SAP
10 70 (4.16%) Citrix
11 50 (2.97%) Red Hat
12 40 (2.38%) Dell
13 39 (2.32%) Cadence
14 37 (2.20%) SolarWinds
15 36 (2.14%) IBM
16 26 (1.55%) CheckPoint
16 26 (1.55%) Juniper
17 25 (1.49%) 3PAR
18 22 (1.31%) CA
19 21 (1.25%) Apple
North West London
Peopleworks
Salary: From £65,000 to £70,000 per annum Negotiable + Bonus Scheme + Excellen
Posted: 2 days ago
Luton, Bedfordshire
Tria Recruitment
Salary: £40000.00 - £55000 per annum + Benefits
Posted: 4 days ago
London
Twenty Recruitment Group
Salary: £50000 - £100000 per annum + Plus bonus and benefits
Posted: 3 days ago
Chelmsford, Essex
Ashdown IT
Salary: £27500 per annum + pension, bonus, healthcare, gym
Posted: 2 days ago
Chelmsford, Essex
Red10
Salary: £40000 - £50000 per annum
Posted: 5 days ago
Central London / West End
Peopleworks
Salary: From £30,000 to £45,000 per annum Negotiable + Bonus Scheme + Excellen
Posted: 2 days ago
Newquay, Cornwall
Harvey Nash plc
Posted: 4 days ago
City, London
Ashdown IT
Salary: £27500 per annum + pension, bonus, healthcare, gym
Posted: 4 days ago
York, North Yorkshire
Ioko
Posted: 5 days ago
London
Rainford Recruitment
Salary: £82000 per annum + up to, plus benefits
Posted: 2 days ago
Chelmsford, Essex
Ashdown IT
Salary: £32500 per annum + pension, bonus, healthcare, gym
Posted: 5 days ago
City, London
Miller Maxwell Ltd
Salary: From £75,000 to £95,000 per annum Bonus and benefits package
Posted: 3 days ago
Croydon, Surrey
Experis Ltd
Salary: £52969.00 - £62239.00 per annum
Posted: 6 days ago
Croydon, Surrey
Experis Ltd
Salary: £52969.00 - £62239.00 per annum
Posted: 6 days ago
London
Energon People
Salary: £40000.00 - £60000.00 per annum + Bonus + Benefits
Posted: 2 days ago
Central London / West End
H&R Talent
Salary: From £23,000 to £25,000 per annum
Posted: 2 days ago
Rotherham, South Yorkshire
Oscar
Salary: £25000 - £28000 per annum
Posted: 2 days ago
City, London
Ashdown IT
Salary: £27500 per annum + pension, bonus, healthcare, gym
Posted: 6 days ago
South West London
Experis Ltd
Salary: £39333 - £45232 per annum + Benefits
Posted: 5 days ago
Manchester, Lancashire
Harvey Nash plc
Posted: 5 days ago
City, London
Comtecs
Salary: Highly competitive + Bonus + Excellent Benefits
Posted: 5 days ago
London
Refreshing Recruitment
Salary: £40000 per annum + bens
Posted: 6 days ago
London
X4 Group
Salary: £40k - 60k per year
Posted: 4 days ago
London
ReThink Recruitment
Salary: £60000.00 - £80000.00 per annum + benefits
Posted: 2 days ago
Chester, Cheshire
Hydrogen Group
Posted: 5 days ago
Liverpool, Merseyside
NHS Blood And Transplant
Salary: From £40,028 to £48,034 per annum pro rata (AfC band 8a)
Posted: 9 days ago
Oxfordshire
Sanderson
Salary: £55000 - £65000 per annum + Benefits
Posted: 6 days ago
Colchester, Essex
Eutopia Solutions Ltd
Salary: £50000.00 - £80000.00 per annum + generous package & bonus
Posted: 6 days ago
Fareham, Hampshire
Leidos
Posted: 11 days ago
Weybridge, Surrey
Synergize Consulting
Salary: Up to £57,000 per annum plus benefits, bonus
Posted: 2 days ago