The table below looks at the statistics for ITSM skills in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 29 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Dec 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 407 405 406
Rank change year-on-year
-2 +1
Permanent jobs citing ITSM 622 594 621
As % of all permanent IT jobs located in England 0.60% 0.59% 0.58%
As % of the Processes & Methodologies category 0.73% 0.72% 0.72%
Number of salaries quoted 524 478 502
Average salary £45,000 £47,500 £47,500
Average salary % change year-on-year
-5.26% -
90% offered a salary of more than £26,000 £26,450 £28,750
10% offered a salary of more than £70,000 £70,000 £73,750
UK excluding London average salary £38,750 £45,000 £42,500
% change year-on-year
-13.88% +5.88%
ITSM
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the England region.

Processes & Methodologies Category
England
Permanent IT job ads with a match in the
Processes & Methodologies category
84868 82366 85789
As % of all permanent IT jobs located in England 82.37% 81.94% 79.76%
Number of salaries quoted 70475 66701 73728
Average salary £48,000 £47,500 £45,000
Average salary % change year-on-year
+1.05% +5.55%
90% offered a salary of more than £31,500 £30,000 £30,000
10% offered a salary of more than £72,500 £70,000 £75,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

ITSM
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the England region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in England

ITSM
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the England region.

ITSM Salary Trend in England

ITSM
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing ITSM across the England region over the 3 months to 29 December 2014.

ITSM Salary Histogram in England

ITSM
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the England region over the 3 months to 29 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +54 304 £53,000 -1.85% 34
South East -46 107 £33,000 -26.66% 13
Yorkshire +7 45 £42,500 -15.00% 5
South West -33 43 £39,500 -4.81% 4
East of England -5 40 £35,000 -12.50% 8
East Midlands +38 35 £31,000 -7.46% 1
North West -9 25 £30,000 +3.44% 1
West Midlands -17 23 £57,500 +9.52%
ITSM
UK

ITSM
Top 30 Related IT Skills in England

For the 6 months to 29 December 2014, IT jobs across the England region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 984 (73.82%) ITIL
1 984 (73.82%) Service Management
2 354 (26.56%) Windows
3 337 (25.28%) Microsoft
4 279 (20.93%) Service Delivery
5 277 (20.78%) Finance
6 252 (18.90%) Analytical Skills
7 242 (18.15%) SLA
8 239 (17.93%) SQL
9 200 (15.00%) MS Office
10 195 (14.63%) MS Excel
11 184 (13.80%) Active Directory
12 183 (13.73%) Degree
13 174 (13.05%) Project Management
14 157 (11.78%) VMware
15 155 (11.63%) Remedy
15 155 (11.63%) SQL Server
15 155 (11.63%) Remedy ITSM
16 149 (11.18%) Change Management
17 148 (11.10%) Incident Management
17 148 (11.10%) ServiceNow
18 141 (10.58%) Management Information System
19 133 (9.98%) ITIL Certification
20 122 (9.15%) PRINCE2
21 110 (8.25%) BMC
21 110 (8.25%) VMware Infrastructure
22 106 (7.95%) Security Cleared
22 106 (7.95%) Cisco
22 106 (7.95%) Firewall
23 105 (7.88%) VPN

ITSM
Top Related IT Skills in England by Category

For the 6 months to 29 December 2014, IT jobs across the England region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 84 (6.30%) SharePoint
2 75 (5.63%) MS Exchange
3 45 (3.38%) IIS
4 27 (2.03%) Blackberry Enterprise Server
5 24 (1.80%) Exchange Server 2007
6 22 (1.65%) Apache
7 20 (1.50%) Exchange Server 2010
8 14 (1.05%) Lync
8 14 (1.05%) IBM Notes
9 13 (0.98%) Tomcat
10 12 (0.90%) Exchange Server 2013
10 12 (0.90%) SharePoint 2010
11 10 (0.75%) Exchange Server 2003
12 8 (0.60%) WebSphere
13 7 (0.53%) CMS
14 6 (0.45%) iPlanet
15 5 (0.38%) Confluence
16 4 (0.30%) IBM HTTP Server
16 4 (0.30%) Oracle HTTP Server
16 4 (0.30%) WebLogic
Applications
1 200 (15.00%) MS Office
2 195 (14.63%) MS Excel
3 45 (3.38%) MS PowerPoint
4 33 (2.48%) MS Visio
5 31 (2.33%) MS Project
6 7 (0.53%) Spreadsheet
6 7 (0.53%) Acrobat
Business Applications
1 155 (11.63%) Remedy ITSM
2 13 (0.98%) Dynamics CRM
3 9 (0.68%) SAP Oil and Gas
4 7 (0.53%) assyst
4 7 (0.53%) Agresso
5 6 (0.45%) Misys Opics
5 6 (0.45%) Remedy AR System
5 6 (0.45%) SAP IS-U
6 2 (0.15%) Markit EDM
7 1 (0.075%) SAP FS
7 1 (0.075%) SAP SRM
7 1 (0.075%) SAP FI
7 1 (0.075%) SAP FI/CO
7 1 (0.075%) SAP CO
7 1 (0.075%) SAP PM
Cloud Services
1 81 (6.08%) SaaS
2 15 (1.13%) PaaS
3 12 (0.90%) Office 365
4 8 (0.60%) Google Apps
4 8 (0.60%) Cloud Computing
5 6 (0.45%) IaaS
6 3 (0.23%) Microsoft Azure
7 2 (0.15%) Amazon AWS
8 1 (0.075%) Force.com
Communications & Networking
1 106 (7.95%) Firewall
2 105 (7.88%) VPN
3 75 (5.63%) TCP/IP
4 73 (5.48%) Internet
5 64 (4.80%) MPLS
6 57 (4.28%) DNS
7 44 (3.30%) LAN
8 43 (3.23%) VoIP
9 40 (3.00%) SSL
10 36 (2.70%) WAN
11 32 (2.40%) VLAN
12 26 (1.95%) Wireless
13 25 (1.88%) Broadband
14 24 (1.80%) DHCP
15 21 (1.58%) SAN
15 21 (1.58%) BGP
16 20 (1.50%) OSPF
16 20 (1.50%) LDAP
16 20 (1.50%) IP Telephony
17 15 (1.13%) EIGRP
Database & Business Intelligence
1 155 (11.63%) SQL Server
2 48 (3.60%) Relational Database
3 35 (2.63%) MySQL
4 34 (2.55%) Data Warehouse
5 32 (2.40%) Data Mining
6 27 (2.03%) VLDB
7 20 (1.50%) SQL Server 2008
8 18 (1.35%) SQL Server Reporting Services
9 16 (1.20%) SQL Server Integration Services
10 9 (0.68%) RDBMS
11 8 (0.60%) DB2
11 8 (0.60%) QlikView
12 7 (0.53%) SQL Server 2012
12 7 (0.53%) Oracle Database
13 3 (0.23%) Hyperion Smart View
13 3 (0.23%) Oracle Database 11g
13 3 (0.23%) Big Data
13 3 (0.23%) Essbase
13 3 (0.23%) DataStage
14 2 (0.15%) BusinessObjects
Development Applications
1 19 (1.43%) Visual Studio
2 12 (0.90%) Team Foundation Server
3 6 (0.45%) Eclipse
4 4 (0.30%) JUnit
5 3 (0.23%) Subversion
5 3 (0.23%) JIRA
6 2 (0.15%) Selenium
6 2 (0.15%) JBehave
6 2 (0.15%) Cucumber
6 2 (0.15%) Bugzilla
6 2 (0.15%) TeamCity
6 2 (0.15%) Behat
7 1 (0.075%) Artifactory
7 1 (0.075%) Jenkins
7 1 (0.075%) Hudson
7 1 (0.075%) Talend Open Studio
7 1 (0.075%) Maven
7 1 (0.075%) Ant
7 1 (0.075%) Oracle Forms
7 1 (0.075%) ClearCase
General
1 277 (20.78%) Finance
2 92 (6.90%) Telecoms
3 48 (3.60%) Retail
4 46 (3.45%) Law
5 43 (3.23%) Banking
6 34 (2.55%) Legal
7 32 (2.40%) Back Office
7 32 (2.40%) Marketing
8 19 (1.43%) Manufacturing
9 16 (1.20%) French Language
10 12 (0.90%) German Language
10 12 (0.90%) Advertising
11 10 (0.75%) Publishing
12 9 (0.68%) Games
12 9 (0.68%) Financial Institution
13 8 (0.60%) Welsh Language
14 7 (0.53%) Aerospace
14 7 (0.53%) Billing
15 6 (0.45%) Retail Banking
16 5 (0.38%) Investment Banking
Job Titles
1 245 (18.38%) Analyst
2 219 (16.43%) Service Manager
3 167 (12.53%) Consultant
4 123 (9.23%) Service Analyst
5 85 (6.38%) Service Desk Analyst
6 84 (6.30%) Developer
7 77 (5.78%) Delivery Manager
8 76 (5.70%) Services Delivery Manager
9 57 (4.28%) Applications Support
10 55 (4.13%) IT Services Manager
11 52 (3.90%) ITSM Consultant
12 51 (3.83%) Support Analyst
13 46 (3.45%) Architect
14 45 (3.38%) Network Engineer
14 45 (3.38%) Service Desk Manager
15 44 (3.30%) Support Engineer
16 40 (3.00%) Project Manager
17 39 (2.93%) Transition Manager
18 38 (2.85%) Technical Consultant
19 37 (2.78%) Senior Manager
Libraries, Frameworks & Software Standards
1 91 (6.83%) HTML
2 80 (6.00%) XML
3 79 (5.93%) Web Services
4 69 (5.18%) CSS
5 56 (4.20%) .NET
6 29 (2.18%) Ajax
7 20 (1.50%) SOAP
8 17 (1.28%) ASP.NET
9 15 (1.13%) Middleware
10 12 (0.90%) JSON
11 9 (0.68%) REST
11 9 (0.68%) J2EE
12 6 (0.45%) MFC
12 6 (0.45%) COM
12 6 (0.45%) STL
12 6 (0.45%) XML Schema
12 6 (0.45%) Boost C++ Libraries
13 5 (0.38%) jQuery
13 5 (0.38%) SAML
13 5 (0.38%) Flash
Miscellaneous
1 252 (18.90%) Analytical Skills
2 141 (10.58%) Management Information System
3 83 (6.23%) CMDB
4 47 (3.53%) Blackberry
5 39 (2.93%) Enterprise Software
6 31 (2.33%) Computer Science
7 25 (1.88%) Performance Metrics
8 18 (1.35%) iPad
9 12 (0.90%) Smartphone
10 10 (0.75%) Statistics
10 10 (0.75%) Client/Server
10 10 (0.75%) Clustering
11 9 (0.68%) PMI
11 9 (0.68%) Informatics
12 8 (0.60%) Fat Client
12 8 (0.60%) Foreign Exchange (FX)
12 8 (0.60%) Thin Client
12 8 (0.60%) Video Conferencing
12 8 (0.60%) iPhone
12 8 (0.60%) Open Source
Operating Systems
1 354 (26.56%) Windows
2 98 (7.35%) Linux
3 87 (6.53%) Windows Server 2008
4 86 (6.45%) Windows 7
5 64 (4.80%) UNIX
6 44 (3.30%) Windows XP
7 32 (2.40%) Windows Server 2012
8 31 (2.33%) Windows Server 2003
9 23 (1.73%) Windows 8
10 17 (1.28%) Android
11 13 (0.98%) Red Hat Enterprise Linux
12 10 (0.75%) Apple iOS
13 9 (0.68%) Mac OS X
13 9 (0.68%) Solaris
14 7 (0.53%) Windows 2000
15 5 (0.38%) AIX
16 4 (0.30%) CentOS
17 3 (0.23%) NetWare
18 2 (0.15%) Windows Vista
19 1 (0.075%) Windows Phone
Processes & Methodologies
1 984 (73.82%) ITIL
1 984 (73.82%) Service Management
2 279 (20.93%) Service Delivery
3 174 (13.05%) Project Management
4 149 (11.18%) Change Management
5 148 (11.10%) Incident Management
6 122 (9.15%) PRINCE2
7 89 (6.68%) Agile Software Development
8 87 (6.53%) Problem Management
9 82 (6.15%) Continuous Improvement
10 79 (5.93%) E-Commerce
11 70 (5.25%) Stakeholder Management
12 66 (4.95%) Configuration Management
13 61 (4.58%) ITIL V3
14 58 (4.35%) Release Management
15 53 (3.98%) CRM
16 48 (3.60%) Disaster Recovery
16 48 (3.60%) Business Analysis
17 47 (3.53%) Mentoring
18 46 (3.45%) Coaching
Programming Languages
1 239 (17.93%) SQL
2 95 (7.13%) JavaScript
3 64 (4.80%) C
4 60 (4.50%) Java
5 30 (2.25%) C#
6 29 (2.18%) PowerShell
7 26 (1.95%) Perl
7 26 (1.95%) PHP
8 22 (1.65%) C++
8 22 (1.65%) T-SQL
9 16 (1.20%) Shell Script
10 11 (0.83%) VB
11 10 (0.75%) VBA
12 7 (0.53%) Python
13 6 (0.45%) VC++
14 5 (0.38%) AWK
14 5 (0.38%) sed
15 4 (0.30%) PL/SQL
16 3 (0.23%) Bash Shell
16 3 (0.23%) Korn
Qualifications
1 183 (13.73%) Degree
2 133 (9.98%) ITIL Certification
3 106 (7.95%) Security Cleared
4 99 (7.43%) ITIL Foundation Certificate
5 81 (6.08%) SC Cleared
6 60 (4.50%) Microsoft Certification
7 44 (3.30%) MCP
8 33 (2.48%) Cisco Certification
9 30 (2.25%) ISEB
10 29 (2.18%) MCSE
11 24 (1.80%) CCNA
12 21 (1.58%) CCNP
13 18 (1.35%) PMI Certification
14 13 (0.98%) A+ Certification
14 13 (0.98%) PRINCE2 Practitioner
15 10 (0.75%) PRINCE2 Certification
16 9 (0.68%) PMP
17 8 (0.60%) MCSA
18 6 (0.45%) HNC
18 6 (0.45%) HND
Quality Assurance & Compliance
1 242 (18.15%) SLA
2 45 (3.38%) QA
3 32 (2.40%) COBIT
4 21 (1.58%) ISO 9001
5 16 (1.20%) PCI DSS
6 13 (0.98%) Sarbanes-Oxley
7 6 (0.45%) ISO/IEC 27001
8 3 (0.23%) ISO/IEC 20000
9 2 (0.15%) BS15000
10 1 (0.075%) RosettaNet
10 1 (0.075%) Data Quality
10 1 (0.075%) GPG13
System Software
1 184 (13.80%) Active Directory
2 110 (8.25%) VMware Infrastructure
3 24 (1.80%) Hyper-V
4 23 (1.73%) Terminal Services
5 19 (1.43%) XenApp
6 10 (0.75%) vSphere
6 10 (0.75%) VMware ESXi
7 9 (0.68%) VMware Workstation
8 8 (0.60%) Microsoft App-V
9 6 (0.45%) Novell eDirectory
10 5 (0.38%) vCloud
11 4 (0.30%) XenServer
12 3 (0.23%) Tivoli Directory Server
12 3 (0.23%) Xen
12 3 (0.23%) VMware ESX
12 3 (0.23%) Firmware
13 2 (0.15%) Terminal Server
13 2 (0.15%) XenDesktop
13 2 (0.15%) OpenSSH
14 1 (0.075%) VMware Server
Systems Management
1 73 (5.48%) SCCM
2 35 (2.63%) SCOM
3 20 (1.50%) Tivoli
4 16 (1.20%) SCOrch
5 8 (0.60%) HP UCMDB
6 7 (0.53%) Nagios
7 6 (0.45%) Norton AntiVirus
7 6 (0.45%) OpenView
7 6 (0.45%) Unicenter
7 6 (0.45%) HP Quality Center
7 6 (0.45%) ServiceCenter
8 5 (0.38%) WSUS
8 5 (0.38%) BMC PATROL
8 5 (0.38%) Opsview
9 4 (0.30%) Netcool
9 4 (0.30%) TeMIP
9 4 (0.30%) Backup Exec
9 4 (0.30%) HP NNM
9 4 (0.30%) OVPI
9 4 (0.30%) Symantec Enterprise Vault
Vendors
1 337 (25.28%) Microsoft
2 157 (11.78%) VMware
3 155 (11.63%) Remedy
4 148 (11.10%) ServiceNow
5 110 (8.25%) BMC
6 106 (7.95%) Cisco
7 82 (6.15%) HP
7 82 (6.15%) Citrix
8 67 (5.03%) Oracle
9 41 (3.08%) Juniper
10 32 (2.40%) Apple
11 31 (2.33%) IBM
12 26 (1.95%) SAP
13 24 (1.80%) CheckPoint
14 22 (1.65%) F5
15 21 (1.58%) Teradata
16 20 (1.50%) Netezza
17 19 (1.43%) LANDesk
18 18 (1.35%) Symantec
19 17 (1.28%) FrontRange
London
Global Technology Solutions Ltd
Salary: £65000 - £80000 per annum + ben+ training
Posted: 13 hours ago
Reading, Berkshire
Global Technology Solutions Ltd
Salary: £20000 - £22000 per annum + ben+training
Posted: 13 hours ago
North West London
Understanding Recruitment
Posted: 19 hours ago
Yorkshire
Harvey Nash
Posted: Yesterday
Leeds, West Yorkshire
4it Recruitment Ltd
Salary: Up to £45,000 per annum plus car allowance and benefits
Posted: 3 days ago
Surrey
Coal IT Services
Salary: From £20,000 to £23,000 per annum plus 30% benefits package (excellent
Posted: 4 days ago
London
Maclean Moore Consulting
Salary: From £60,000 to £75,000 per annum Bonus, Pension, Healthcare, Holiday,
Posted: 4 days ago
Fareham, Hampshire
Executive Recruitment Services (ERS)
Salary: £40000 - £50000 per annum
Posted: 4 days ago
Fareham, Hampshire
Executive Recruitment Services (ERS)
Salary: £40000 - £50000 per annum
Posted: 4 days ago
City, London
Lorien Resourcing
Salary: £1 per annum + Market Rate
Posted: 4 days ago
London
Advanced Resource Managers
Salary: £36000 - £46000 per annum
Posted: 4 days ago
Gloucestershire
Harvey Nash plc
Salary: £22500 - £23000 per annum + Benefits + Training
Posted: 5 days ago
City, London
Harvey Nash plc
Salary: £22500 - £23000 per annum + Benefits + Training
Posted: 5 days ago
London
Advanced Resource Managers
Salary: £32000 - £40000 per annum
Posted: 5 days ago
City, London
Harvey Nash plc
Salary: £30000 - £36000 per annum + 20% Shift Allowance + Benefits
Posted: 5 days ago
Colchester, Essex
Eutopia Solutions Ltd
Salary: £45000.00 - £55000.00 per annum + package & bonus
Posted: 5 days ago
City, London
Informatiq Consulting
Salary: £40000 - £52000 per annum
Posted: 5 days ago
City, London
Informatiq Consulting
Salary: £30000 - £44000 per annum
Posted: 5 days ago
City, London
Informatiq Consulting
Salary: £35000 - £40000 per annum
Posted: 5 days ago
Staines, Middlesex
Quadratek People Limited
Salary: From £65,000 to £80,000 per annum Excellent salary plus variable
Posted: 6 days ago