The table below looks at the statistics for ITSM skills in IT jobs advertised for the England region. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 1 May 2016 with a comparison to the same period over the previous 2 years.

3 months to
1 May 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 309 377 374
Rank change year-on-year
+68 -3
Permanent jobs citing ITSM 992 810 867
As % of all permanent IT jobs located in England 1.03% 0.77% 0.78%
As % of the Processes & Methodologies category 1.17% 0.90% 0.91%
Number of salaries quoted 829 630 719
Median salary £47,500 £47,500 £50,000
Median salary % change year-on-year
- -5.00%
90% offered a salary of more than £25,107 £27,500 £30,000
10% offered a salary of more than £72,500 £70,000 £74,750
UK excluding London median salary £43,500 £42,500 £50,000
% change year-on-year
+2.35% -15.00%
ITSM
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the England region.

Processes & Methodologies Category
England
Permanent IT job ads with a match in the
Processes & Methodologies category
84774 89923 95200
As % of all permanent IT jobs located in England 87.68% 85.91% 85.38%
Number of salaries quoted 71243 73460 77454
Median salary £50,000 £50,000 £47,500
Median salary % change year-on-year
- +5.26%
90% offered a salary of more than £32,500 £32,000 £31,000
10% offered a salary of more than £75,000 £72,500 £75,000
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

ITSM
Jobs Demand Trend in England

The demand trend of job ads across the England region citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in England

ITSM
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the England region.

ITSM Salary Trend in England

ITSM
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing ITSM across the England region over the 3 months to 1 May 2016.

ITSM Salary Histogram in England

ITSM
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the England region over the 3 months to 1 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +87 416 £50,000 -9.90% 37
South East +17 218 £45,000 +12.50% 15
North West +45 87 £42,500 -5.55% 7
West Midlands +19 74 £50,000 - 6
South West -23 65 £37,500 +1.69% 9
East Midlands +37 55 £42,091 +22.00% 7
East of England +19 45 £52,500 +5.00% 9
Yorkshire -3 20 £34,500 -18.82% 5
North East +4 3 £17,000 -59.28% 1
ITSM
UK

ITSM
Top 30 Related IT Skills in England

For the 6 months to 1 May 2016, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region with a requirement for ITSM.

1 1392 (73.77%) ITIL
2 1324 (70.16%) Service Management
3 450 (23.85%) Service Delivery
4 401 (21.25%) Finance
5 370 (19.61%) Microsoft
6 366 (19.40%) Windows
7 335 (17.75%) Change Management
8 333 (17.65%) Project Management
9 300 (15.90%) ITIL V3
10 270 (14.31%) Degree
11 252 (13.35%) Analytical Skills
12 248 (13.14%) ServiceNow
12 248 (13.14%) SLA
13 237 (12.56%) Active Directory
14 215 (11.39%) Management Information System
14 215 (11.39%) Incident Management
15 208 (11.02%) Remedy ITSM
15 208 (11.02%) Remedy
16 194 (10.28%) PRINCE2
17 190 (10.07%) MS Excel
18 182 (9.64%) Linux
19 178 (9.43%) MS Office
20 177 (9.38%) SQL Server
21 176 (9.33%) SQL
22 173 (9.17%) Data Centre
23 166 (8.80%) Cisco
24 160 (8.48%) Problem Management
25 159 (8.43%) Oracle
26 149 (7.90%) ITIL Certification
27 138 (7.31%) VMware

ITSM
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 95 (5.03%) MS Exchange
2 76 (4.03%) SharePoint
3 52 (2.76%) IIS
4 38 (2.01%) Exchange Server 2010
5 23 (1.22%) WordPress
6 16 (0.85%) Exchange Server 2013
7 15 (0.79%) SharePoint 2010
8 14 (0.74%) Blackberry Enterprise Server
9 13 (0.69%) Skype for Business
10 10 (0.53%) Apache
10 10 (0.53%) GlassFish
11 9 (0.48%) Tomcat
11 9 (0.48%) WebSphere
12 7 (0.37%) iPlanet
13 6 (0.32%) Confluence
13 6 (0.32%) Exchange Server 2007
13 6 (0.32%) NetWeaver
14 5 (0.26%) CMS
15 4 (0.21%) OpenStack
15 4 (0.21%) WebLogic
Applications
1 190 (10.07%) MS Excel
2 178 (9.43%) MS Office
3 49 (2.60%) MS PowerPoint
4 31 (1.64%) MS Visio
5 18 (0.95%) MS Project
6 3 (0.16%) Spreadsheet
7 1 (0.053%) Adobe Creative Suite
Business Applications
1 208 (11.02%) Remedy ITSM
2 21 (1.11%) Dynamics CRM
3 16 (0.85%) SAP Oil and Gas
4 12 (0.64%) assyst
5 6 (0.32%) Oracle Applications
5 6 (0.32%) Remedy AR System
6 5 (0.26%) Oracle BPM
6 5 (0.26%) SAP GRC
6 5 (0.26%) SAP R/3
7 4 (0.21%) Dynamics AX
7 4 (0.21%) Sage 50
8 3 (0.16%) Oracle Payroll
8 3 (0.16%) SAP CRM
9 2 (0.11%) Oracle 11i
9 2 (0.11%) Oracle Financials
9 2 (0.11%) SAP ERP
10 1 (0.053%) Dynamics NAV
10 1 (0.053%) Oracle EBS
Cloud Services
1 107 (5.67%) SaaS
2 53 (2.81%) Office 365
3 51 (2.70%) Microsoft Azure
4 25 (1.32%) Amazon AWS
5 21 (1.11%) PaaS
6 15 (0.79%) IaaS
7 11 (0.58%) Cloud Computing
8 2 (0.11%) OpenShift
9 1 (0.053%) SuccessFactors
Communications & Networking
1 104 (5.51%) LAN
2 97 (5.14%) Firewall
3 84 (4.45%) WAN
4 68 (3.60%) SAN
5 59 (3.13%) TCP/IP
6 50 (2.65%) VPN
7 43 (2.28%) DNS
8 38 (2.01%) VoIP
9 35 (1.85%) IPv4
10 32 (1.70%) Intranet
11 27 (1.43%) SMS
11 27 (1.43%) Wi-Fi
12 23 (1.22%) Wireless
13 22 (1.17%) Cisco ASA
13 22 (1.17%) Internet
13 22 (1.17%) SNMP
14 21 (1.11%) LDAP
14 21 (1.11%) WLAN
15 18 (0.95%) Network Security
16 17 (0.90%) Unified Communications
Database & Business Intelligence
1 177 (9.38%) SQL Server
2 64 (3.39%) SQL Server Reporting Services
3 57 (3.02%) Relational Database
4 50 (2.65%) MySQL
5 36 (1.91%) Big Data
6 32 (1.70%) MongoDB
6 32 (1.70%) SQL Server Integration Services
7 29 (1.54%) Data Warehouse
8 28 (1.48%) Apache Cassandra
9 22 (1.17%) Oracle Reports
9 22 (1.17%) SQL Server 2008
10 20 (1.06%) Crystal Reports
11 14 (0.74%) Data Mining
12 13 (0.69%) BusinessObjects
13 12 (0.64%) Oracle Database
13 12 (0.64%) SQL Server 2012
14 10 (0.53%) SAP HANA
15 9 (0.48%) DB2
16 8 (0.42%) GIS
16 8 (0.42%) QlikView
Development Applications
1 16 (0.85%) Team Foundation Server
2 13 (0.69%) JIRA
3 8 (0.42%) Jenkins
4 7 (0.37%) JUnit
4 7 (0.37%) NetBeans
4 7 (0.37%) NUnit
4 7 (0.37%) Visual Studio
5 6 (0.32%) Git (software)
5 6 (0.32%) Subversion
6 4 (0.21%) ERwin
7 3 (0.16%) Ant
7 3 (0.16%) ClearCase
7 3 (0.16%) Eclipse
7 3 (0.16%) Hudson
7 3 (0.16%) Maven
7 3 (0.16%) Mercurial
7 3 (0.16%) PeopleTools
7 3 (0.16%) Sonatype Nexus
8 2 (0.11%) TeamCity
8 2 (0.11%) WiX
General
1 401 (21.25%) Finance
2 129 (6.84%) Banking
3 118 (6.25%) Telecoms
4 86 (4.56%) Retail
5 74 (3.92%) Manufacturing
6 68 (3.60%) Marketing
7 60 (3.18%) Law
8 27 (1.43%) Back Office
9 26 (1.38%) Legal
10 21 (1.11%) Investment Banking
11 16 (0.85%) Electronics
12 11 (0.58%) Aerospace
12 11 (0.58%) Billing
13 9 (0.48%) Games
13 9 (0.48%) Welsh Language
14 8 (0.42%) Front Office
15 7 (0.37%) Local Government
15 7 (0.37%) Pharmaceutical
15 7 (0.37%) Publishing
16 6 (0.32%) Automotive
Job Titles
1 339 (17.97%) Analyst
2 281 (14.89%) Service Manager
3 216 (11.45%) Consultant
4 171 (9.06%) IT Manager
5 131 (6.94%) Service Analyst
6 125 (6.62%) Support Analyst
7 124 (6.57%) IT Services Manager
8 122 (6.47%) Delivery Manager
9 121 (6.41%) Services Delivery Manager
10 90 (4.77%) Architect
11 87 (4.61%) ITSM Consultant
12 78 (4.13%) Project Manager
13 76 (4.03%) ITIL Manager
14 75 (3.97%) Support Engineer
15 74 (3.92%) Applications Support
16 64 (3.39%) Junior
17 62 (3.29%) Service Desk Analyst
18 61 (3.23%) Infrastructure Engineer
18 61 (3.23%) IT Analyst
18 61 (3.23%) ServiceNow Consultant
Libraries, Frameworks & Software Standards
1 130 (6.89%) HTML
2 109 (5.78%) Web Services
3 96 (5.09%) XML
4 83 (4.40%) .NET
5 80 (4.24%) CSS
6 33 (1.75%) .NET Framework
7 30 (1.59%) Middleware
8 29 (1.54%) Flash
9 18 (0.95%) ASP.NET
9 18 (0.95%) HTML5
10 14 (0.74%) AngularJS
10 14 (0.74%) XSLT
11 13 (0.69%) JSON
12 11 (0.58%) Entity Framework
13 8 (0.42%) Java EE
13 8 (0.42%) Ruby on Rails
13 8 (0.42%) Software Packaging
14 7 (0.37%) Ajax
14 7 (0.37%) SAML
14 7 (0.37%) XML Schema
Miscellaneous
1 252 (13.35%) Analytical Skills
2 215 (11.39%) Management Information System
3 173 (9.17%) Data Centre
4 77 (4.08%) CMDB
5 55 (2.91%) Statistics
6 53 (2.81%) Computer Science
7 34 (1.80%) Replication
8 33 (1.75%) Enterprise Software
9 30 (1.59%) Life Science
10 26 (1.38%) Private Cloud
11 25 (1.32%) Smart Meter
12 24 (1.27%) Fat Client
12 24 (1.27%) Thin Client
13 22 (1.17%) PMI
14 18 (0.95%) Blackberry
15 16 (0.85%) Data Protection Act
15 16 (0.85%) FMCG
16 14 (0.74%) Visualisation
17 13 (0.69%) Performance Metrics
17 13 (0.69%) User Experience
Operating Systems
1 366 (19.40%) Windows
2 182 (9.64%) Linux
3 135 (7.15%) Windows Server
4 90 (4.77%) Unix
5 71 (3.76%) Windows Server 2008
6 64 (3.39%) Windows 7
7 57 (3.02%) Windows Server 2012
8 44 (2.33%) CentOS
9 38 (2.01%) Windows Server 2003
10 26 (1.38%) AIX
10 26 (1.38%) Red Hat Enterprise Linux
11 25 (1.32%) Solaris
12 20 (1.06%) SUSE
13 16 (0.85%) Oracle Linux
13 16 (0.85%) SUSE Linux Enterprise Server
13 16 (0.85%) Windows 8
14 13 (0.69%) Windows XP
15 11 (0.58%) Android
16 10 (0.53%) HPUX
17 9 (0.48%) Mac OS X
Processes & Methodologies
1 1392 (73.77%) ITIL
2 1324 (70.16%) Service Management
3 450 (23.85%) Service Delivery
4 335 (17.75%) Change Management
5 333 (17.65%) Project Management
6 300 (15.90%) ITIL V3
7 215 (11.39%) Incident Management
8 194 (10.28%) PRINCE2
9 160 (8.48%) Problem Management
10 137 (7.26%) Stakeholder Management
11 130 (6.89%) Service Design
12 129 (6.84%) Continuous Improvement
13 103 (5.46%) Performance Management
14 100 (5.30%) Agile Software Development
14 100 (5.30%) Process Improvement
15 97 (5.14%) Line Management
16 94 (4.98%) Mentoring
17 92 (4.88%) Business Development
18 90 (4.77%) Information Security
19 86 (4.56%) Configuration Management
Programming Languages
1 176 (9.33%) SQL
2 117 (6.20%) JavaScript
3 69 (3.66%) Perl
4 67 (3.55%) Java
5 65 (3.44%) C#
6 63 (3.34%) PowerShell
7 46 (2.44%) Python
8 40 (2.12%) Bash Shell
9 27 (1.43%) T-SQL
10 22 (1.17%) C
11 13 (0.69%) Ruby
11 13 (0.69%) VBScript
12 12 (0.64%) VB
13 11 (0.58%) Shell Script
14 9 (0.48%) PL/SQL
15 7 (0.37%) Groovy
15 7 (0.37%) XPath
16 6 (0.32%) Korn
17 4 (0.21%) AWK
17 4 (0.21%) VBA
Qualifications
1 270 (14.31%) Degree
2 149 (7.90%) ITIL Certification
3 90 (4.77%) Microsoft Certification
4 77 (4.08%) Security Cleared
5 71 (3.76%) SC Cleared
6 69 (3.66%) ISEB
7 54 (2.86%) CISSP
8 51 (2.70%) MCSE
9 42 (2.23%) Cisco Certification
10 36 (1.91%) MCP
11 34 (1.80%) MCSA
12 29 (1.54%) CCNA
13 24 (1.27%) PMI Certification
14 23 (1.22%) CISM
15 22 (1.17%) CEH
16 17 (0.90%) CCNP
16 17 (0.90%) DV Cleared
16 17 (0.90%) Six Sigma Green Belt
17 16 (0.85%) SANS
18 14 (0.74%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 248 (13.14%) SLA
2 67 (3.55%) QA
3 45 (2.38%) COBIT
4 43 (2.28%) ISO/IEC 27001
5 27 (1.43%) ISO/IEC 20000
6 26 (1.38%) ISO 9001
7 16 (0.85%) Data Quality
7 16 (0.85%) PMBOK
8 12 (0.64%) PCI DSS
9 11 (0.58%) SAS 70
10 9 (0.48%) Sarbanes-Oxley
11 5 (0.26%) ISO22301
12 3 (0.16%) ISO 9000
12 3 (0.16%) P3O
13 1 (0.053%) GPG13
13 1 (0.053%) ISO19770
13 1 (0.053%) ISO27002
System Software
1 237 (12.56%) Active Directory
2 97 (5.14%) VMware Infrastructure
3 36 (1.91%) vSphere
4 27 (1.43%) XenDesktop
5 26 (1.38%) XenApp
6 16 (0.85%) VMware ESX
6 16 (0.85%) XenServer
7 14 (0.74%) Terminal Services
8 13 (0.69%) Hyper-V
9 11 (0.58%) Firmware
9 11 (0.58%) NFS
10 9 (0.48%) Veritas Cluster Server
11 8 (0.42%) Docker
12 7 (0.37%) Snort
13 4 (0.21%) Oracle RAC
13 4 (0.21%) VMware ESXi
14 3 (0.16%) Microsoft App-V
14 3 (0.16%) Squid
14 3 (0.16%) vCloud
15 2 (0.11%) Microsoft Virtual Server
Systems Management
1 48 (2.54%) SCCM
2 17 (0.90%) SCOM
3 14 (0.74%) Tivoli Storage Manager
4 13 (0.69%) Nagios
4 13 (0.69%) Puppet
5 11 (0.58%) RSA enVision
5 11 (0.58%) ZABBIX
6 9 (0.48%) Opsview
7 8 (0.42%) Unicenter
7 8 (0.42%) vRealize
7 8 (0.42%) WMI
8 6 (0.32%) Ansible
8 6 (0.32%) HP SiteScope
9 5 (0.26%) Cisco IPCC
9 5 (0.26%) HP Data Protector
9 5 (0.26%) HP Quality Center
10 4 (0.21%) Cisco CUCM
10 4 (0.21%) Data Guard
10 4 (0.21%) HP NNM
10 4 (0.21%) Oracle RMAN
Vendors
1 370 (19.61%) Microsoft
2 248 (13.14%) ServiceNow
3 208 (11.02%) Remedy
4 166 (8.80%) Cisco
5 159 (8.43%) Oracle
6 138 (7.31%) VMware
7 117 (6.20%) BMC
8 111 (5.88%) Citrix
9 102 (5.41%) HP
10 81 (4.29%) Red Hat
11 64 (3.39%) IBM
12 61 (3.23%) SAP
13 47 (2.49%) Dell
13 47 (2.49%) Juniper
14 41 (2.17%) NetApp
15 36 (1.91%) Cadence
16 32 (1.70%) CA
17 30 (1.59%) SolarWinds
18 27 (1.43%) LANDesk
19 26 (1.38%) CheckPoint
London
Harris Global
Salary: From £75,000 to £85,000 per annum Benefits + Bonus
Posted: 2 days ago
Bolton, Lancashire
Senitor Associates
Salary: £18000 - £25000 per annum
Posted: 2 days ago
Bristol, Avon
Emponics Ltd
Salary: £18000 - £25000 per annum + benefits
Posted: 2 days ago
Camberley, Surrey
ARC IT Recruitment Ltd
Salary: From £45,000 to £50,000 per annum
Posted: 2 days ago
City, London
Ashdown IT
Salary: £45000 - £50000 per annum + bonus and benefits
Posted: 2 days ago
London
Deerfoot IT Resources Ltd
Salary: £45000 - £50000 per annum + Generous Commission
Posted: 2 days ago
London
Deerfoot IT Resources Ltd
Salary: £60000 - £63000 per annum + Commission
Posted: 2 days ago
Northampton, Northamptonshire
Reflex Computer Recruitment Ltd
Salary: Bens
Posted: 2 days ago
London
Etech Partners
Salary: To £55K + Outstanding Bens
Posted: 3 days ago
Aldershot, Hampshire
CSC
Salary: Competitive salary including excellent company benefits
Posted: 3 days ago
Bath, Avon
Harvey Nash plc
Salary: £38000 - £42000 per annum + Great Pension + other Bens
Posted: 3 days ago
Huntingdon, Cambridgeshire
Senitor Associates
Salary: £35000 - £45000 per annum + Bonus + Benefits
Posted: 3 days ago
Kingston Upon Thames, Surrey
Intapeople
Salary: £20000 - £24000 per annum
Posted: 3 days ago
Colchester, Essex
Eutopia Solutions Ltd
Salary: £50000.00 - £60000.00 per annum + generous package
Posted: 3 days ago
Kingston Upon Thames, Surrey
HAYS INFORMATION TECHNOLOGY
Salary: £35511.00 - £45403.00 per annum + Excellent benefits
Posted: 3 days ago
Swindon, Wiltshire
Global Technology Solutions Ltd
Salary: £23000 per annum
Posted: 3 days ago
Walsall, West Midlands (County)
Walsall Housing Group
Salary: Up to £35,000 per annum
Posted: 3 days ago
Slough, Berkshire
ANSON MCCADE
Salary: £55,000 - £63,000
Posted: 4 days ago
Milton Keynes, Buckinghamshire
ANSON MCCADE
Salary: £55,000 - £63,000
Posted: 4 days ago
Central London / West End
ANSON MCCADE
Salary: £55,000 - £63,000
Posted: 4 days ago
Bristol, Avon
Sanderson
Salary: £20000 - £25000 per annum + Benefits
Posted: 4 days ago
City, London
Sanderson
Salary: £55000.00 - £67500.00 per annum
Posted: 4 days ago
Exeter, Devon
n-tier selection limited
Salary: £50000 - £52000 per annum + Excellent Benefits
Posted: 4 days ago
Halifax, West Yorkshire
FT Select
Salary: £20,250 per annum (will increase by 10% once certain targets are met)
Posted: 4 days ago
Manchester, Lancashire
HAYS INFORMATION TECHNOLOGY
Salary: £10000.00 - £60000.00 per annum
Posted: 4 days ago
London
Spencer Rose
Salary: £80,000 per annum
Posted: 4 days ago
Manchester, Lancashire
Vodafone
Salary: £Attractive Base plus Bonus, 28 days hols, pension sheme, share scheme
Posted: 5 days ago
Bracknell, Berkshire
Vodafone
Salary: £Attractive Base plus Bonus, 28 days hols, pension sheme, share scheme
Posted: 5 days ago
West London
Vodafone
Salary: £Attractive Base plus Bonus, 28 days hols, pension sheme, share scheme
Posted: 5 days ago
Leeds, West Yorkshire
Vodafone
Salary: £Attractive Base plus Bonus, 28 days hols, pension sheme, share scheme
Posted: 5 days ago