The table below looks at the statistics for ITSM skills in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 362 465 457
Rank change year-on-year
+103 -8
Permanent jobs citing ITSM 745 448 508
As % of all permanent IT jobs located in England 0.70% 0.45% 0.46%
As % of the Processes & Methodologies category 0.85% 0.55% 0.59%
Number of salaries quoted 599 356 416
Average salary £42,500 £45,000 £45,000
Average salary % change year-on-year
-5.55% -
90% offered a salary of more than £23,500 £27,500 £30,000
10% offered a salary of more than £70,000 £72,500 £65,000
UK excluding London average salary £40,000 £42,500 £40,000
% change year-on-year
-5.88% +6.25%
ITSM
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the England region.

Processes & Methodologies Category
England
Permanent IT job ads with a match in the
Processes & Methodologies category
87806 81031 86649
As % of all permanent IT jobs located in England 82.09% 81.19% 79.25%
Number of salaries quoted 70747 67265 73911
Average salary £48,500 £47,500 £46,500
Average salary % change year-on-year
+2.10% +2.15%
90% offered a salary of more than £31,000 £30,000 £30,000
10% offered a salary of more than £72,500 £72,500 £72,500
UK excluding London average salary £42,500 £41,500 £40,000
% change year-on-year
+2.40% +3.75%

ITSM
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the England region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in England

ITSM
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the England region.

ITSM Salary Trend in England

ITSM
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing ITSM across the England region over the 3 months to 19 September 2014.

ITSM Salary Histogram in England

ITSM
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the England region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +75 314 £48,153 -12.44% 26
South East +33 190 £36,900 -7.75% 25
South West +14 61 £41,000 -13.68% 9
Yorkshire -5 58 £37,500 -25.00% 1
West Midlands +5 33 £60,000 +20.00% 5
East of England -15 28 £32,500 -18.75% 8
East Midlands +9 23 £35,000 +6.06%
North West -13 13 £56,000 +86.66% 1
North East -4 4 £36,750 -36.08% 1
Midlands +14 2 £50,000 +17.64%
ITSM
UK

ITSM
Top 30 Related IT Skills in England

For the 6 months to 19 September 2014, IT jobs across the England region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 1208 (76.99%) Service Management
2 1156 (73.68%) ITIL
3 406 (25.88%) Finance
4 374 (23.84%) Windows
5 336 (21.41%) Microsoft
6 321 (20.46%) SQL
7 310 (19.76%) Service Delivery
8 254 (16.19%) Project Management
9 237 (15.11%) SLA
10 235 (14.98%) Degree
11 208 (13.26%) MS Office
12 202 (12.87%) MS Excel
13 198 (12.62%) Analytical Skills
14 186 (11.85%) Change Management
14 186 (11.85%) VMware
15 175 (11.15%) SQL Server
16 170 (10.83%) Remedy
16 170 (10.83%) Remedy ITSM
17 163 (10.39%) ITIL Certification
18 162 (10.33%) Active Directory
18 162 (10.33%) ServiceNow
19 156 (9.94%) PRINCE2
20 152 (9.69%) Problem Management
21 145 (9.24%) Agile Software Development
22 139 (8.86%) Management Information System
22 139 (8.86%) Incident Management
23 132 (8.41%) Oracle
24 116 (7.39%) BMC
25 114 (7.27%) ITIL V3
25 114 (7.27%) VMware Infrastructure

ITSM
Top Related IT Skills in England by Category

For the 6 months to 19 September 2014, IT jobs across the England region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 75 (4.78%) MS Exchange
2 61 (3.89%) SharePoint
3 59 (3.76%) IIS
4 42 (2.68%) Apache
5 38 (2.42%) Tomcat
6 30 (1.91%) Exchange Server 2010
7 26 (1.66%) Exchange Server 2013
8 23 (1.47%) Blackberry Enterprise Server
9 17 (1.08%) Lync
10 11 (0.70%) SharePoint Server
11 10 (0.64%) SharePoint 2010
11 10 (0.64%) Exchange Server 2007
11 10 (0.64%) BizTalk Server
12 9 (0.57%) CICS
12 9 (0.57%) Documentum
13 8 (0.51%) IBM Notes
13 8 (0.51%) CMS
13 8 (0.51%) WebSphere
14 5 (0.32%) JCAPS
15 4 (0.25%) IBM HTTP Server
Applications
1 208 (13.26%) MS Office
2 202 (12.87%) MS Excel
3 48 (3.06%) MS PowerPoint
4 40 (2.55%) MS Visio
5 21 (1.34%) MS Project
6 15 (0.96%) Spreadsheet
7 5 (0.32%) Acrobat
8 2 (0.13%) PaintShop Pro
9 1 (0.064%) InfoPath
Business Applications
1 170 (10.83%) Remedy ITSM
2 26 (1.66%) assyst
3 13 (0.83%) Remedy AR System
4 10 (0.64%) Oracle General Ledger
5 9 (0.57%) Misys Opics
6 8 (0.51%) Dynamics CRM
7 7 (0.45%) SAP Oil and Gas
8 5 (0.32%) SAP FI
8 5 (0.32%) SAP FI/CO
8 5 (0.32%) SAP CO
9 3 (0.19%) SAP IS-U
10 2 (0.13%) Agresso
10 2 (0.13%) Markit EDM
11 1 (0.064%) Oracle Receivables
11 1 (0.064%) SAP GRC
Cloud Services
1 85 (5.42%) SaaS
2 21 (1.34%) PaaS
3 10 (0.64%) IaaS
4 9 (0.57%) Office 365
5 5 (0.32%) Google Apps
5 5 (0.32%) Cloud Computing
6 4 (0.25%) Microsoft Azure
7 3 (0.19%) Amazon AWS
Communications & Networking
1 85 (5.42%) Firewall
2 69 (4.40%) VPN
3 67 (4.27%) DNS
4 58 (3.70%) SAN
4 58 (3.70%) TCP/IP
5 42 (2.68%) LAN
6 41 (2.61%) Internet
7 40 (2.55%) MPLS
7 40 (2.55%) SSL
8 39 (2.49%) WAN
9 36 (2.29%) VoIP
10 25 (1.59%) LDAP
11 23 (1.47%) DHCP
12 22 (1.40%) Broadband
12 22 (1.40%) NAS
13 14 (0.89%) Wireless
13 14 (0.89%) HTTP
14 13 (0.83%) SMTP
14 13 (0.83%) VLAN
15 11 (0.70%) IP Telephony
Database & Business Intelligence
1 175 (11.15%) SQL Server
2 52 (3.31%) MySQL
3 48 (3.06%) Relational Database
4 33 (2.10%) SQL Server Reporting Services
5 30 (1.91%) Data Warehouse
6 29 (1.85%) SQL Server Integration Services
7 24 (1.53%) SQL Server 2008
8 21 (1.34%) VLDB
9 20 (1.27%) Data Mining
10 19 (1.21%) DB2
11 13 (0.83%) RDBMS
12 12 (0.76%) QlikView
13 11 (0.70%) Oracle Database
14 10 (0.64%) Big Data
15 8 (0.51%) SQL Server 2012
16 6 (0.38%) MS Access
17 5 (0.32%) Oracle Database 11g
17 5 (0.32%) PostgreSQL
18 4 (0.25%) SQL Server 2005
18 4 (0.25%) SQL Server Analysis Services
Development Applications
1 19 (1.21%) Visual Studio
2 17 (1.08%) Team Foundation Server
3 8 (0.51%) Eclipse
4 5 (0.32%) Bugzilla
4 5 (0.32%) Selenium
4 5 (0.32%) JBehave
4 5 (0.32%) Cucumber
4 5 (0.32%) Behat
5 4 (0.25%) Xcode
6 3 (0.19%) Subversion
7 2 (0.13%) Serena SBM
7 2 (0.13%) JUnit
7 2 (0.13%) TeamCity
8 1 (0.064%) MSI
8 1 (0.064%) JIRA
8 1 (0.064%) Talend Open Studio
General
1 406 (25.88%) Finance
2 99 (6.31%) Telecoms
3 94 (5.99%) Banking
4 49 (3.12%) Marketing
5 48 (3.06%) Advertising
6 44 (2.80%) Law
7 43 (2.74%) Retail
8 38 (2.42%) Legal
9 27 (1.72%) French Language
10 20 (1.27%) Back Office
11 16 (1.02%) Financial Institution
12 13 (0.83%) German Language
13 12 (0.76%) Manufacturing
14 8 (0.51%) Local Government
14 8 (0.51%) Games
15 7 (0.45%) Publishing
16 6 (0.38%) Electronics
17 5 (0.32%) Front Office
18 4 (0.25%) Multimedia
18 4 (0.25%) Investment Banking
Job Titles
1 295 (18.80%) Analyst
2 247 (15.74%) Service Manager
3 196 (12.49%) Consultant
4 106 (6.76%) Service Analyst
5 102 (6.50%) Developer
6 92 (5.86%) Applications Support
7 84 (5.35%) Architect
8 83 (5.29%) Support Analyst
9 80 (5.10%) ITSM Consultant
10 79 (5.04%) Delivery Manager
11 77 (4.91%) Services Delivery Manager
12 68 (4.33%) Service Desk Analyst
13 60 (3.82%) Support Engineer
14 53 (3.38%) Senior Manager
15 52 (3.31%) Technical Consultant
15 52 (3.31%) Technical Manager
16 51 (3.25%) Management Consultant
17 50 (3.19%) Transition Manager
18 46 (2.93%) Service Management Consultant
18 46 (2.93%) Desktop Support
Libraries, Frameworks & Software Standards
1 96 (6.12%) HTML
1 96 (6.12%) XML
2 87 (5.54%) CSS
3 86 (5.48%) Web Services
4 74 (4.72%) .NET
5 28 (1.78%) Ajax
6 19 (1.21%) ASP.NET
7 16 (1.02%) Middleware
7 16 (1.02%) LAMP
8 15 (0.96%) SOAP
9 14 (0.89%) JSON
9 14 (0.89%) WAMP
10 12 (0.76%) HTML5
11 11 (0.70%) XHTML
12 9 (0.57%) XML Schema
12 9 (0.57%) J2EE
13 7 (0.45%) MFC
13 7 (0.45%) STL
13 7 (0.45%) Boost C++ Libraries
14 6 (0.38%) Java EE
Miscellaneous
1 198 (12.62%) Analytical Skills
2 139 (8.86%) Management Information System
3 94 (5.99%) CMDB
4 59 (3.76%) Computer Science
5 33 (2.10%) Blackberry
6 29 (1.85%) Enterprise Software
7 24 (1.53%) GIS
8 15 (0.96%) Clustering
9 12 (0.76%) Mainframe
9 12 (0.76%) PMI
9 12 (0.76%) Informatics
9 12 (0.76%) Video Conferencing
10 11 (0.70%) Statistics
10 11 (0.70%) Smartphone
10 11 (0.70%) NHS
10 11 (0.70%) Replication
11 10 (0.64%) Foreign Exchange (FX)
11 10 (0.64%) STB
11 10 (0.64%) IBM Mainframe
11 10 (0.64%) Open Source
Operating Systems
1 374 (23.84%) Windows
2 102 (6.50%) Linux
3 96 (6.12%) Windows 7
4 89 (5.67%) UNIX
5 83 (5.29%) Windows Server 2008
6 47 (3.00%) Windows XP
7 29 (1.85%) Windows Server 2003
8 24 (1.53%) Solaris
8 24 (1.53%) Windows Server 2012
9 19 (1.21%) Android
10 18 (1.15%) Apple iOS
11 13 (0.83%) Red Hat Enterprise Linux
12 12 (0.76%) Windows 8
13 9 (0.57%) zOS
14 7 (0.45%) Mac OS X
15 6 (0.38%) AIX
16 5 (0.32%) Windows 2000
17 2 (0.13%) Mac OS
18 1 (0.064%) Oracle Linux
18 1 (0.064%) Windows Vista
Processes & Methodologies
1 1208 (76.99%) Service Management
2 1156 (73.68%) ITIL
3 310 (19.76%) Service Delivery
4 254 (16.19%) Project Management
5 186 (11.85%) Change Management
6 156 (9.94%) PRINCE2
7 152 (9.69%) Problem Management
8 145 (9.24%) Agile Software Development
9 139 (8.86%) Incident Management
10 114 (7.27%) ITIL V3
11 108 (6.88%) Configuration Management
12 90 (5.74%) Release Management
13 78 (4.97%) Continuous Improvement
14 77 (4.91%) Business Development
15 72 (4.59%) Stakeholder Management
16 70 (4.46%) Disaster Recovery
17 68 (4.33%) E-Commerce
18 62 (3.95%) Mentoring
19 58 (3.70%) CRM
20 54 (3.44%) Business Continuity
Programming Languages
1 321 (20.46%) SQL
2 101 (6.44%) JavaScript
3 86 (5.48%) Java
4 48 (3.06%) PHP
5 43 (2.74%) PowerShell
6 31 (1.98%) C#
7 29 (1.85%) C
7 29 (1.85%) Perl
8 25 (1.59%) C++
9 24 (1.53%) VBA
10 18 (1.15%) T-SQL
11 16 (1.02%) Python
12 15 (0.96%) PL/SQL
13 12 (0.76%) VB
14 9 (0.57%) Objective-C
14 9 (0.57%) ABAP
15 7 (0.45%) VC++
16 5 (0.32%) VB.NET
17 4 (0.25%) PHP5
18 3 (0.19%) Bash Shell
Qualifications
1 235 (14.98%) Degree
2 163 (10.39%) ITIL Certification
3 97 (6.18%) ITIL Foundation Certificate
4 67 (4.27%) Security Cleared
5 55 (3.51%) Microsoft Certification
6 48 (3.06%) ISEB
7 41 (2.61%) SC Cleared
8 35 (2.23%) MCP
8 35 (2.23%) MCSE
9 29 (1.85%) Cisco Certification
10 24 (1.53%) VMware Certified Professional (VCP)
11 21 (1.34%) CISSP
12 18 (1.15%) CCNA
12 18 (1.15%) PMI Certification
13 14 (0.89%) CCNP
13 14 (0.89%) MCSA
14 13 (0.83%) PRINCE2 Certification
15 12 (0.76%) DV Cleared
16 11 (0.70%) PRINCE2 Practitioner
17 10 (0.64%) CCA
Quality Assurance & Compliance
1 237 (15.11%) SLA
2 56 (3.57%) COBIT
3 45 (2.87%) QA
4 25 (1.59%) ISO/IEC 27001
5 15 (0.96%) Sarbanes-Oxley
6 13 (0.83%) PCI DSS
7 10 (0.64%) ISO 9000
8 8 (0.51%) ISO 9001
9 4 (0.25%) ISO/IEC 20000
10 2 (0.13%) Data Quality
11 1 (0.064%) GPG13
11 1 (0.064%) BS15000
System Software
1 162 (10.33%) Active Directory
2 114 (7.27%) VMware Infrastructure
3 44 (2.80%) XenApp
4 15 (0.96%) VMware ESX
5 12 (0.76%) Microsoft App-V
5 12 (0.76%) vSphere
6 10 (0.64%) Hyper-V
7 9 (0.57%) XenServer
7 9 (0.57%) VMware Workstation
8 8 (0.51%) Terminal Services
8 8 (0.51%) XenDesktop
9 6 (0.38%) Snort
9 6 (0.38%) VMware ESXi
10 4 (0.25%) vCloud
10 4 (0.25%) Novell eDirectory
11 3 (0.19%) Tivoli Directory Server
12 2 (0.13%) OpenSSH
12 2 (0.13%) Oracle RMAN
13 1 (0.064%) VMware Server
13 1 (0.064%) Oracle RAC
Systems Management
1 72 (4.59%) SCCM
2 28 (1.78%) SCOM
3 23 (1.47%) Tivoli
4 16 (1.02%) Norton AntiVirus
5 12 (0.76%) Oracle Enterprise Manager
5 12 (0.76%) OpenView
6 10 (0.64%) Netcool
7 9 (0.57%) Systems Management Server (SMS)
7 9 (0.57%) TeMIP
7 9 (0.57%) HP NNM
7 9 (0.57%) OVPI
8 8 (0.51%) Backup Exec
8 8 (0.51%) SCOrch
8 8 (0.51%) Nagios
9 5 (0.32%) WMI
9 5 (0.32%) NetBackup
9 5 (0.32%) Cisco UCCX
9 5 (0.32%) ServiceCenter
9 5 (0.32%) Opsview
10 4 (0.25%) Opscode Chef
Vendors
1 336 (21.41%) Microsoft
2 186 (11.85%) VMware
3 170 (10.83%) Remedy
4 162 (10.33%) ServiceNow
5 132 (8.41%) Oracle
6 116 (7.39%) BMC
7 102 (6.50%) Cisco
8 96 (6.12%) Citrix
9 93 (5.93%) HP
10 57 (3.63%) IBM
11 39 (2.49%) SAP
11 39 (2.49%) NetApp
12 38 (2.42%) Symantec
13 35 (2.23%) Apple
14 33 (2.10%) EMC
15 26 (1.66%) Juniper
16 22 (1.40%) CheckPoint
17 19 (1.21%) CA
18 18 (1.15%) Red Hat
19 17 (1.08%) Dell
Egham, Surrey
Servicenow
Salary: Salary, Bonus, Stock & Benefits
Posted: 23 hours ago
Bristol, Avon
Global Technology Solutions Ltd
Salary: £30000 - £50000 per annum + Package
Posted: Yesterday
Hemel Hempstead, Hertfordshire
Green Thompson Consulting
Salary: From £24,000 to £27,000 per annum
Posted: Yesterday
Horsham, West Sussex
Cyber Team
Salary: From £36,000 to £40,000 per annum Plus Excellent Benefits package
Posted: Yesterday
London
set2recruit
Salary: Up to £90,000 per annum + Car allowance, bonus and benefits
Posted: Yesterday
London
Venturi
Salary: £45000.00 - £55000.00 per annum + attractive bonuses & benefits
Posted: Yesterday
Burton-On-Trent, Staffordshire
Bluetownonline
Salary: Competitive
Posted: 2 days ago
Central London / West End
Grosvenor
Salary: Competitive Salary and Attractive Benefits Package
Posted: 2 days ago
Bristol, Avon
Redrock Consulting Ltd
Salary: £24000 - £28000 per annum + Good Benefits Package
Posted: 2 days ago
Bristol, Avon
Redrock Consulting Ltd
Salary: £22000 - £25000 per annum + Excellent Benefits
Posted: 2 days ago
Maidenhead, Berkshire
Three
Salary: bonus + benefits
Posted: 2 days ago
Birmingham, West Midlands (County)
Global Technology Solutions Ltd
Salary: £60000 - £70000 per annum + car allowance + bonus + benefits
Posted: 3 days ago
Wokingham, Berkshire
Yoh Company
Salary: £40000 - £50000 per annum
Posted: 3 days ago
Chippenham, Wiltshire
XIST4 IT Recruitment Ltd
Salary: £35-40k + £4k Car Allowance
Posted: 3 days ago
Hatfield, Hertfordshire
Hays - Computacenter
Salary: Competitive Package
Posted: 3 days ago
Hatfield, Hertfordshire
Hays - Computacenter
Salary: Competitive Salary
Posted: 3 days ago
London
Careerwise UK Limited
Salary: £80000 per annum + bonus, pension, medical, life, 25 day
Posted: 3 days ago
Swindon, Wiltshire
Global Technology Solutions Ltd
Salary: £25000 - £29000 per annum + ben+training
Posted: 3 days ago
Fareham, Hampshire
Executive Recruitment Services (ERS)
Salary: £35000 - £42000 per annum
Posted: 3 days ago
Bristol, Avon
Redrock Consulting Ltd
Salary: £22000 - £25000 per annum + Excellent Benefits
Posted: 3 days ago