The table below looks at the statistics for ITSM skills in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 30 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jul 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 348 371 444
Rank change year-on-year
+23 +73
Permanent jobs citing ITSM 811 787 525
As % of all permanent IT jobs located in England 0.79% 0.72% 0.52%
As % of the Processes & Methodologies category 0.94% 0.87% 0.64%
Number of salaries quoted 624 636 429
Average salary £45,000 £45,000 £45,000
90% offered a salary of more than £25,000 £26,250 £27,500
10% offered a salary of more than £67,500 £72,500 £70,000
UK excluding London average salary £42,500 £42,500 £42,500
ITSM
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the England region.

Processes & Methodologies Category
England
Permanent IT job ads with a match in the
Processes & Methodologies category
86723 90581 82547
As % of all permanent IT jobs located in England 84.74% 82.77% 81.07%
Number of salaries quoted 71804 73588 68269
Average salary £50,000 £50,000 £47,500
Average salary % change year-on-year
- +5.26%
90% offered a salary of more than £32,500 £31,500 £30,000
10% offered a salary of more than £75,000 £72,500 £72,500
UK excluding London average salary £44,500 £42,500 £40,699
% change year-on-year
+4.70% +4.42%

ITSM
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the England region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in England

ITSM
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the England region.

ITSM Salary Trend in England

ITSM
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing ITSM across the England region over the 3 months to 30 July 2015.

ITSM Salary Histogram in England

ITSM
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the England region over the 3 months to 30 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +25 305 £52,250 +4.50% 50
South East +3 209 £42,500 +6.25% 25
South West +10 77 £45,000 +9.75% 11
East of England +14 52 £47,500 +9.19% 12
East Midlands +24 49 £41,674 +1.99% 2
North West +23 42 £42,750 -38.92% 9
West Midlands +6 35 £32,000 -46.66% 4
Yorkshire -32 30 £46,250 +5.11% 2
Midlands -11 5 £65,000 +30.00% 1
North East -15 2 £24,750 -52.17% 2
ITSM
UK

ITSM
Top 30 Related IT Skills in England

For the 6 months to 30 July 2015, IT jobs across the England region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 1226 (76.87%) ITIL
2 1196 (74.98%) Service Management
3 368 (23.07%) Microsoft
4 365 (22.88%) Windows
5 325 (20.38%) Service Delivery
6 317 (19.87%) Project Management
7 304 (19.06%) Degree
8 260 (16.30%) Finance
9 232 (14.55%) PRINCE2
10 223 (13.98%) SLA
11 217 (13.61%) Analytical Skills
12 213 (13.35%) Active Directory
13 211 (13.23%) Incident Management
14 204 (12.79%) Problem Management
15 186 (11.66%) MS Excel
15 186 (11.66%) MS Office
16 180 (11.29%) SQL
16 180 (11.29%) VMware
17 179 (11.22%) Management Information System
18 178 (11.16%) Change Management
19 174 (10.91%) SQL Server
20 155 (9.72%) Remedy
20 155 (9.72%) Remedy ITSM
21 148 (9.28%) ServiceNow
22 147 (9.22%) Security Cleared
23 138 (8.65%) Agile Software Development
23 138 (8.65%) ITIL Certification
24 131 (8.21%) Cisco
25 126 (7.90%) VMware Infrastructure
26 122 (7.65%) Linux

ITSM
Top Related IT Skills in England by Category

For the 6 months to 30 July 2015, IT jobs across the England region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 113 (7.08%) SharePoint
2 86 (5.39%) MS Exchange
3 49 (3.07%) IIS
3 49 (3.07%) Lync
4 34 (2.13%) Exchange Server 2010
5 21 (1.32%) Tomcat
6 14 (0.88%) Apache
7 13 (0.82%) Blackberry Enterprise Server
8 12 (0.75%) IBM Notes
8 12 (0.75%) Exchange Server 2013
8 12 (0.75%) Exchange Server 2007
9 9 (0.56%) SharePoint 2010
9 9 (0.56%) CMS
9 9 (0.56%) BizTalk Server
10 7 (0.44%) WebSphere
11 6 (0.38%) SharePoint Server
12 5 (0.31%) SAS
13 4 (0.25%) Drupal
13 4 (0.25%) Exchange Server 2000
13 4 (0.25%) Apache Spark
Applications
1 186 (11.66%) MS Office
1 186 (11.66%) MS Excel
2 41 (2.57%) MS PowerPoint
3 28 (1.76%) MS Visio
4 13 (0.82%) MS Project
5 5 (0.31%) Acrobat
5 5 (0.31%) Spreadsheet
6 3 (0.19%) ProjectWise
7 2 (0.13%) SPSS
Business Applications
1 155 (9.72%) Remedy ITSM
2 21 (1.32%) assyst
3 6 (0.38%) Oracle Applications
3 6 (0.38%) SAP CRM
3 6 (0.38%) SAP ERP
4 5 (0.31%) SAP SRM
4 5 (0.31%) Dynamics CRM
5 4 (0.25%) Dynamics GP
5 4 (0.25%) Remedy AR System
5 4 (0.25%) Primavera
5 4 (0.25%) SAP PM
5 4 (0.25%) Aareon QL
6 3 (0.19%) Infor M3
6 3 (0.19%) Movex
6 3 (0.19%) Dynamics AX
7 2 (0.13%) SAP CCM
7 2 (0.13%) SAP IS-U
7 2 (0.13%) Oracle 11i
8 1 (0.063%) IntelliMatch
8 1 (0.063%) Cerner Millennium
Cloud Services
1 48 (3.01%) SaaS
2 46 (2.88%) Office 365
3 21 (1.32%) Amazon AWS
4 19 (1.19%) Microsoft Azure
5 8 (0.50%) Cloud Computing
5 8 (0.50%) IaaS
6 7 (0.44%) PaaS
7 6 (0.38%) Google Cloud Platform
8 3 (0.19%) Google Drive
9 1 (0.063%) Azure Active Directory
Communications & Networking
1 96 (6.02%) Firewall
2 78 (4.89%) TCP/IP
2 78 (4.89%) VPN
3 57 (3.57%) LAN
4 54 (3.39%) WAN
5 40 (2.51%) MPLS
6 38 (2.38%) DNS
7 33 (2.07%) SSL
8 30 (1.88%) LDAP
9 29 (1.82%) EIGRP
10 28 (1.76%) BGP
11 25 (1.57%) OSPF
11 25 (1.57%) SAN
11 25 (1.57%) FTP
11 25 (1.57%) DHCP
12 23 (1.44%) VoIP
12 23 (1.44%) Cisco ASA
13 19 (1.19%) Internet
14 18 (1.13%) HTTP
15 14 (0.88%) SMTP
Database & Business Intelligence
1 174 (10.91%) SQL Server
2 40 (2.51%) SQL Server Reporting Services
3 33 (2.07%) MySQL
4 27 (1.69%) SQL Server Integration Services
5 25 (1.57%) Oracle Database
6 23 (1.44%) SQL Server 2008
7 20 (1.25%) Relational Database
8 19 (1.19%) Big Data
9 18 (1.13%) BusinessObjects
10 13 (0.82%) SQL Server 2012
11 10 (0.63%) SQL Server Analysis Services
11 10 (0.63%) Data Warehouse
12 9 (0.56%) Data Mining
12 9 (0.56%) Oracle Database 11g
13 6 (0.38%) Oracle BI EE
13 6 (0.38%) QlikView
14 5 (0.31%) SQL Server 2005
14 5 (0.31%) Oracle9i Database
14 5 (0.31%) Oracle Database 10g
15 4 (0.25%) SQL Anywhere
Development Applications
1 14 (0.88%) Subversion
1 14 (0.88%) Visual Studio
2 13 (0.82%) Git (software)
2 13 (0.82%) Maven
2 13 (0.82%) Jenkins
3 9 (0.56%) Hudson
3 9 (0.56%) Team Foundation Server
4 7 (0.44%) JIRA
5 5 (0.31%) LoadRunner
6 4 (0.25%) MSI
6 4 (0.25%) Selenium
6 4 (0.25%) SonarQube
7 3 (0.19%) Ant
8 2 (0.13%) VSS/SourceSafe
8 2 (0.13%) InstallShield
8 2 (0.13%) Oracle APEX
9 1 (0.063%) AdminStudio
9 1 (0.063%) Atlassian Bamboo
9 1 (0.063%) TortoiseSVN
9 1 (0.063%) WinDbg
General
1 260 (16.30%) Finance
2 80 (5.02%) Law
3 74 (4.64%) Manufacturing
4 69 (4.33%) Banking
5 56 (3.51%) Telecoms
6 50 (3.13%) German Language
7 38 (2.38%) Marketing
8 37 (2.32%) Retail
9 24 (1.50%) Back Office
9 24 (1.50%) French Language
10 19 (1.19%) Advertising
11 15 (0.94%) Legal
11 15 (0.94%) Electronics
11 15 (0.94%) Investment Banking
12 13 (0.82%) Welsh Language
13 11 (0.69%) Billing
14 10 (0.63%) Pharmaceutical
14 10 (0.63%) Front Office
15 8 (0.50%) Games
15 8 (0.50%) Spanish Language
Job Titles
1 298 (18.68%) Analyst
2 225 (14.11%) Service Manager
3 146 (9.15%) Consultant
4 101 (6.33%) Delivery Manager
5 88 (5.52%) Services Delivery Manager
6 86 (5.39%) Service Analyst
7 83 (5.20%) Developer
8 82 (5.14%) Support Analyst
9 77 (4.83%) Transition Manager
10 71 (4.45%) Technical Consultant
11 67 (4.20%) Architect
12 62 (3.89%) Service Desk Analyst
13 45 (2.82%) Operations Manager
14 43 (2.70%) Administrator
14 43 (2.70%) Applications Support
15 41 (2.57%) Project Manager
16 40 (2.51%) ITSM Consultant
17 39 (2.45%) Support Engineer
18 36 (2.26%) Sales Executive
19 35 (2.19%) Service Desk Manager
Libraries, Frameworks & Software Standards
1 106 (6.65%) .NET
2 84 (5.27%) Web Services
3 81 (5.08%) HTML
4 59 (3.70%) XML
5 50 (3.13%) CSS
6 46 (2.88%) ASP.NET
7 28 (1.76%) SOAP
8 22 (1.38%) .NET Framework
9 20 (1.25%) Ajax
10 16 (1.00%) Middleware
11 15 (0.94%) CGI
12 13 (0.82%) Application Packaging
13 12 (0.75%) jQuery
13 12 (0.75%) EDIFACT
13 12 (0.75%) SAP Basis
13 12 (0.75%) JSON
14 11 (0.69%) ASP.NET MVC
15 10 (0.63%) ASP.NET MVC 3
16 8 (0.50%) SAP PI
16 8 (0.50%) OpenMP
Miscellaneous
1 217 (13.61%) Analytical Skills
2 179 (11.22%) Management Information System
3 111 (6.96%) Data Centre
4 67 (4.20%) Computer Science
4 67 (4.20%) CMDB
5 64 (4.01%) Life Science
6 29 (1.82%) Blackberry
7 28 (1.76%) Client/Server
8 27 (1.69%) Replication
9 22 (1.38%) Performance Metrics
10 20 (1.25%) GIS
10 20 (1.25%) Statistics
11 19 (1.19%) Video Conferencing
12 18 (1.13%) Mathematics
12 18 (1.13%) Thin Client
12 18 (1.13%) Fat Client
13 17 (1.07%) Enterprise Software
14 16 (1.00%) Visualisation
15 14 (0.88%) HP Storage
16 12 (0.75%) User Experience
Operating Systems
1 365 (22.88%) Windows
2 122 (7.65%) Linux
3 84 (5.27%) Windows Server 2008
4 71 (4.45%) Windows 7
5 69 (4.33%) UNIX
6 61 (3.82%) Windows Server 2012
7 36 (2.26%) Windows Server 2003
8 29 (1.82%) Red Hat Enterprise Linux
9 24 (1.50%) Android
10 22 (1.38%) Windows XP
11 21 (1.32%) Windows 8
12 19 (1.19%) Solaris
13 13 (0.82%) AIX
14 12 (0.75%) Apple iOS
15 7 (0.44%) SUSE
16 6 (0.38%) Mac OS X
17 5 (0.31%) Windows Vista
17 5 (0.31%) Debian
17 5 (0.31%) Mac OS
18 4 (0.25%) Windows 2000 Server
Processes & Methodologies
1 1226 (76.87%) ITIL
2 1196 (74.98%) Service Management
3 325 (20.38%) Service Delivery
4 317 (19.87%) Project Management
5 232 (14.55%) PRINCE2
6 211 (13.23%) Incident Management
7 204 (12.79%) Problem Management
8 178 (11.16%) Change Management
9 138 (8.65%) Agile Software Development
10 115 (7.21%) Configuration Management
11 108 (6.77%) Continuous Improvement
12 101 (6.33%) Stakeholder Management
13 92 (5.77%) ITIL V3
14 91 (5.71%) Business Development
15 90 (5.64%) Release Management
16 82 (5.14%) Root Cause Analysis
17 78 (4.89%) Risk Management
18 68 (4.26%) Asset Management
18 68 (4.26%) Transition Management
19 67 (4.20%) Time Management
Programming Languages
1 180 (11.29%) SQL
2 87 (5.45%) JavaScript
3 86 (5.39%) C#
4 62 (3.89%) C
5 61 (3.82%) Java
6 29 (1.82%) PowerShell
7 21 (1.32%) T-SQL
8 20 (1.25%) C++
9 17 (1.07%) PL/SQL
9 17 (1.07%) Shell Script
10 13 (0.82%) PHP
10 13 (0.82%) VBA
11 12 (0.75%) Perl
12 10 (0.63%) Python
12 10 (0.63%) VB
13 8 (0.50%) Fortran
13 8 (0.50%) XQuery
13 8 (0.50%) XPath
14 6 (0.38%) R
15 4 (0.25%) MATLAB
Qualifications
1 304 (19.06%) Degree
2 147 (9.22%) Security Cleared
3 138 (8.65%) ITIL Certification
4 98 (6.14%) SC Cleared
5 81 (5.08%) ITIL Foundation Certificate
6 66 (4.14%) ISEB
7 48 (3.01%) Microsoft Certification
8 46 (2.88%) Cisco Certification
9 39 (2.45%) CCNA
9 39 (2.45%) MCSE
10 36 (2.26%) CISSP
10 36 (2.26%) DV Cleared
11 29 (1.82%) CISM
12 24 (1.50%) Six Sigma Green Belt
13 22 (1.38%) MCP
14 21 (1.32%) CCNP
14 21 (1.32%) PRINCE2 Certification
15 18 (1.13%) CISA
16 15 (0.94%) PMI Certification
16 15 (0.94%) MCITP
Quality Assurance & Compliance
1 223 (13.98%) SLA
2 39 (2.45%) ISO/IEC 27001
3 37 (2.32%) QA
4 32 (2.01%) COBIT
5 21 (1.32%) Sarbanes-Oxley
5 21 (1.32%) PCI DSS
6 14 (0.88%) ISO 9001
7 9 (0.56%) PMBOK
8 6 (0.38%) ISO/IEC 20000
9 5 (0.31%) RosettaNet
10 2 (0.13%) ISO 9000
10 2 (0.13%) Data Quality
11 1 (0.063%) GAMP
11 1 (0.063%) ISO 14001
System Software
1 213 (13.35%) Active Directory
2 126 (7.90%) VMware Infrastructure
3 36 (2.26%) XenApp
4 22 (1.38%) XenDesktop
5 19 (1.19%) Terminal Services
6 16 (1.00%) Microsoft App-V
7 13 (0.82%) Hyper-V
7 13 (0.82%) VMware ESX
7 13 (0.82%) vCloud
8 12 (0.75%) VMware Workstation
9 8 (0.50%) vSphere
10 7 (0.44%) Snort
10 7 (0.44%) Xen
10 7 (0.44%) Samba
11 5 (0.31%) Terminal Server
12 4 (0.25%) Firmware
12 4 (0.25%) Varnish
13 3 (0.19%) VMware ESXi
13 3 (0.19%) NLBS
14 2 (0.13%) Microsoft Virtual Server
Systems Management
1 85 (5.33%) SCCM
2 33 (2.07%) SCOM
3 15 (0.94%) ServiceCenter
4 13 (0.82%) Tivoli
5 12 (0.75%) Nagios
5 12 (0.75%) Puppet
5 12 (0.75%) HP Quality Center
6 10 (0.63%) Systems Management Server (SMS)
7 9 (0.56%) HP UCMDB
8 8 (0.50%) WSUS
9 7 (0.44%) Norton AntiVirus
9 7 (0.44%) Opsview
10 6 (0.38%) Opscode Chef
10 6 (0.38%) SCOrch
10 6 (0.38%) Netcool
10 6 (0.38%) Cisco CUCM
10 6 (0.38%) Unicenter
11 5 (0.31%) Tivoli Storage Manager
11 5 (0.31%) Backup Exec
11 5 (0.31%) Casper Suite
Vendors
1 368 (23.07%) Microsoft
2 180 (11.29%) VMware
3 155 (9.72%) Remedy
4 148 (9.28%) ServiceNow
5 131 (8.21%) Cisco
6 118 (7.40%) Citrix
7 103 (6.46%) HP
8 99 (6.21%) Oracle
9 74 (4.64%) BMC
10 51 (3.20%) Dell
11 45 (2.82%) FrontRange
12 42 (2.63%) SAP
13 38 (2.38%) LANDesk
14 37 (2.32%) NetApp
15 35 (2.19%) IBM
15 35 (2.19%) Red Hat
16 23 (1.44%) CA
17 22 (1.38%) EMC
18 21 (1.32%) Symantec
18 21 (1.32%) Computacenter
London
Harvey Nash plc
Salary: Significant six-figure base salary plus excellent benefits
Posted: 1 hour ago
London
Mercator IT Solutions
Salary: £Market+Bonus+Benefits
Posted: 2 hours ago
City, London
Deerfoot IT Resources Ltd
Salary: £75000 - £800000 per annum + sales bonus, 30 days holiday
Posted: 3 hours ago
London
Harvey Nash plc
Salary: Significant six-figure base salary plus excellent benefits
Posted: 4 hours ago
West Sussex
ReThink Recruitment
Salary: £58000 - £65000 per annum + BENEFITS PACKAGE
Posted: 5 hours ago
London
Harvey Nash plc
Salary: £50000 - £60000 per annum + 10% Bonus + Package
Posted: 5 hours ago
Hertfordshire
Polar Recruitment
Salary: £50000 - £55000 per annum + + Benefits
Posted: 6 hours ago
City, London
Energon People
Salary: £40000.00 - £50000.00 per annum + Bens and Bonus
Posted: 12 hours ago
Gloucester, Gloucestershire
LA International
Salary: £65000 - £75000 per annum + Benefits
Posted: 22 hours ago
Swindon, Wiltshire
Experis Ltd
Salary: £45000 - £50000 per annum
Posted: 22 hours ago
Stockport, Cheshire
Net Recruit.co.uk Ltd
Salary: Up to £35,000 DOE
Posted: 23 hours ago
Hatfield, Hertfordshire
Hays - Computacenter
Salary: Bens
Posted: Yesterday
London
Arden Resourcing Limited
Salary: From £60,000 to £65,000 per annum + Car Allowance
Posted: Yesterday
City, London
ComputAppoint
Salary: £60000 - £70000 per annum
Posted: Yesterday
London
Apollo Solutions
Salary: £50000 - £55000 per annum + Bonus and Benefits
Posted: Yesterday
London
Harris Global
Salary: £0.00 per annum
Posted: Yesterday
London
Harris Global
Posted: Yesterday
London
Resource Solutions - FCA
Posted: Yesterday
Reading, Berkshire
Network ITR
Salary: £55000 - £60000 per annum
Posted: 2 days ago
Durham, County Durham
Waterstons
Salary: Negotiable with benefits
Posted: 2 days ago