The table below looks at the statistics for ITSM skills in IT jobs advertised for the England region. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 22 January 2017 with a comparison to the same period over the previous 2 years.

3 months to
22 Jan 2017
Same period 2016 Same period 2015
IT Service Management (ITSM)
UK / England
Rank 282 312 417
Rank change year-on-year
+30 +105
Permanent jobs citing ITSM 817 915 648
As % of all permanent IT jobs located in England 1.05% 0.98% 0.66%
As % of the Processes & Methodologies category 1.19% 1.11% 0.77%
Number of salaries quoted 615 723 534
Median salary £47,750 £45,000 £45,000
Median salary % change year-on-year
+6.11% -
90% offered a salary of more than £26,500 £24,000 £26,000
10% offered a salary of more than £72,000 £67,500 £69,550
UK excluding London median salary £44,000 £42,500 £40,000
% change year-on-year
+3.52% +6.25%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the England region.

Processes & Methodologies Category
England
Permanent IT job ads with a match in the
Processes & Methodologies category
68581 82217 84257
As % of all permanent IT jobs located in England 88.14% 87.73% 86.08%
Number of salaries quoted 56914 69133 69966
Median salary £50,000 £50,000 £48,000
Median salary % change year-on-year
- +4.16%
90% offered a salary of more than £32,500 £32,500 £31,500
10% offered a salary of more than £77,500 £72,500 £77,500
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

ITSM
Jobs Demand Trend in England

The demand trend of job ads across the England region citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in England

ITSM
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the England region.

ITSM Salary Trend in England

ITSM
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing ITSM across the England region over the 3 months to 22 January 2017.

ITSM Salary Histogram in England

ITSM
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the England region over the 3 months to 22 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +70 333 £50,000 - 36
South East +19 180 £40,000 -2.43% 15
North West +32 80 £44,000 +35.38% 2
South West +22 78 £44,000 +3.52% 8
East of England +10 67 £51,000 +2.00% 5
West Midlands -35 42 £45,000 +7.78% 4
East Midlands +7 24 £40,000 +27.08% 1
Yorkshire +2 24 £34,750 -8.55% 9
North East +1 5 £25,750 -26.42% 3
ITSM
UK

ITSM
Top 30 Related IT Skills in England

For the 6 months to 22 January 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region with a requirement for ITSM.

1 1275 (75.98%) ITIL
2 1221 (72.77%) Service Management
3 407 (24.26%) Microsoft
4 359 (21.39%) Service Delivery
5 341 (20.32%) Finance
6 322 (19.19%) Windows
7 284 (16.92%) Agile Software Development
8 282 (16.81%) SLA
9 280 (16.69%) MS Excel
10 259 (15.44%) ServiceNow
11 257 (15.32%) Project Management
12 251 (14.96%) ITIL V3
13 244 (14.54%) Degree
14 225 (13.41%) Active Directory
15 206 (12.28%) Incident Management
16 201 (11.98%) MS Office
16 201 (11.98%) Data Centre
17 194 (11.56%) PRINCE2
18 181 (10.79%) Problem Management
18 181 (10.79%) Service Design
19 180 (10.73%) Stakeholder Management
20 171 (10.19%) ITIL Certification
21 164 (9.77%) Change Management
22 158 (9.42%) Linux
23 150 (8.94%) Analytical Skills
24 141 (8.40%) Continuous Improvement
25 136 (8.10%) VMware
26 129 (7.69%) Security Cleared
27 126 (7.51%) Data Protection
28 124 (7.39%) Management Information System

ITSM
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 89 (5.30%) MS Exchange
2 73 (4.35%) SharePoint
3 47 (2.80%) Exchange Server 2010
4 35 (2.09%) CMS
5 27 (1.61%) Skype for Business
5 27 (1.61%) Tomcat
6 24 (1.43%) Apache
7 21 (1.25%) Blackberry Enterprise Server
8 17 (1.01%) Exchange Server 2007
9 13 (0.77%) SharePoint 2010
10 12 (0.72%) IIS
11 9 (0.54%) Confluence
11 9 (0.54%) IBM Notes
12 7 (0.42%) SharePoint 2013
13 5 (0.30%) BizTalk Server
13 5 (0.30%) Exchange Server 2013
13 5 (0.30%) OpenStack
14 4 (0.24%) Exchange Server 2000
14 4 (0.24%) Exchange Server 2003
14 4 (0.24%) Jetty
Applications
1 280 (16.69%) MS Excel
2 201 (11.98%) MS Office
3 102 (6.08%) MS PowerPoint
4 14 (0.83%) MS Visio
5 11 (0.66%) MS Project
6 8 (0.48%) Adobe Creative Suite
6 8 (0.48%) Final Cut Pro
7 6 (0.36%) AutoCAD
7 6 (0.36%) SOLIDWORKS
8 5 (0.30%) Spreadsheet
9 1 (0.060%) Acrobat
9 1 (0.060%) InfoPath
Business Applications
1 102 (6.08%) Remedy ITSM
2 19 (1.13%) SAP Oil and Gas
3 7 (0.42%) Oracle EBS
3 7 (0.42%) Oracle Financials
3 7 (0.42%) Remedy AR System
4 5 (0.30%) Dynamics CRM
5 4 (0.24%) assyst
6 3 (0.18%) HFM
6 3 (0.18%) Hyperion Enterprise
6 3 (0.18%) Hyperion Planning
6 3 (0.18%) Unit4 Business World
7 2 (0.12%) Salesforce.com CRM
7 2 (0.12%) SAP ERP
8 1 (0.060%) SAP Business One
8 1 (0.060%) SAP FI
8 1 (0.060%) SAP FSCM
8 1 (0.060%) SAP HR
8 1 (0.060%) SAP SD
Cloud Services
1 75 (4.47%) Office 365
2 61 (3.64%) PaaS
3 57 (3.40%) IaaS
4 50 (2.98%) Microsoft Azure
5 44 (2.62%) SaaS
6 34 (2.03%) Cloud Computing
7 29 (1.73%) Amazon AWS
8 17 (1.01%) Slack
9 6 (0.36%) iTunes
10 5 (0.30%) Yammer
11 3 (0.18%) Azure Active Directory
11 3 (0.18%) Google Drive
12 2 (0.12%) Bluemix
12 2 (0.12%) Data Lake Analytics
12 2 (0.12%) IBM Cloud
13 1 (0.060%) Force.com
13 1 (0.060%) G Suite
13 1 (0.060%) OneDrive
Communications & Networking
1 108 (6.44%) DNS
2 100 (5.96%) Firewall
3 93 (5.54%) WAN
4 92 (5.48%) Internet
5 87 (5.18%) LAN
6 81 (4.83%) VPN
7 71 (4.23%) TCP/IP
8 62 (3.69%) DHCP
9 61 (3.64%) Network Security
10 47 (2.80%) SAN
11 42 (2.50%) Wireless
12 37 (2.21%) SMS
13 34 (2.03%) BGP
14 31 (1.85%) OSPF
14 31 (1.85%) Structured Cabling
14 31 (1.85%) VLAN
15 30 (1.79%) Converged Networks
15 30 (1.79%) HSRP
15 30 (1.79%) VoIP
15 30 (1.79%) VRRP
Database & Business Intelligence
1 63 (3.75%) SQL Server
2 33 (1.97%) Data Warehouse
3 31 (1.85%) SQL Server Integration Services
4 29 (1.73%) Relational Database
4 29 (1.73%) SQL Server Reporting Services
5 27 (1.61%) MySQL
6 24 (1.43%) Big Data
7 20 (1.19%) PostgreSQL
8 19 (1.13%) QlikView
9 16 (0.95%) MongoDB
10 15 (0.89%) Power BI
11 14 (0.83%) Hadoop
11 14 (0.83%) SQL Server 2008
12 13 (0.77%) Oracle Database
13 12 (0.72%) Spotfire
13 12 (0.72%) SQL Server 2016
13 12 (0.72%) SQL Server Analysis Services
14 11 (0.66%) BusinessObjects
15 10 (0.60%) HDInsight
15 10 (0.60%) SAP HANA
Development Applications
1 35 (2.09%) JIRA
2 18 (1.07%) Visual Studio
3 15 (0.89%) Team Foundation Server
4 10 (0.60%) Git (software)
5 6 (0.36%) Jenkins
6 5 (0.30%) Selenium
6 5 (0.30%) Talend Open Studio
7 4 (0.24%) Eclipse
7 4 (0.24%) JMeter
7 4 (0.24%) LoadRunner
7 4 (0.24%) LoadUI
7 4 (0.24%) Ranorex
7 4 (0.24%) SoapUI
8 3 (0.18%) Cucumber
8 3 (0.18%) eggPlant
8 3 (0.18%) Rational DOORS
8 3 (0.18%) Robot Framework
9 2 (0.12%) Subversion
10 1 (0.060%) Ant
10 1 (0.060%) Oracle Forms
General
1 341 (20.32%) Finance
2 56 (3.34%) Telecoms
3 48 (2.86%) Retail
4 45 (2.68%) Banking
5 38 (2.26%) Marketing
6 30 (1.79%) Billing
7 29 (1.73%) Manufacturing
8 25 (1.49%) Law
9 17 (1.01%) Publishing
10 15 (0.89%) Back Office
10 15 (0.89%) Legal
11 13 (0.77%) Electronics
12 9 (0.54%) Investment Banking
13 6 (0.36%) Local Government
14 5 (0.30%) French Language
14 5 (0.30%) German Language
15 4 (0.24%) Advertising
15 4 (0.24%) Aerospace
15 4 (0.24%) Financial Institution
15 4 (0.24%) Pharmaceutical
Job Titles
1 309 (18.41%) Analyst
2 259 (15.44%) Service Manager
3 154 (9.18%) IT Manager
4 152 (9.06%) Consultant
5 139 (8.28%) Service Analyst
6 103 (6.14%) Delivery Manager
7 102 (6.08%) IT Services Manager
8 101 (6.02%) Developer
8 101 (6.02%) Support Analyst
9 100 (5.96%) Services Delivery Manager
10 91 (5.42%) Service Desk Analyst
11 81 (4.83%) Architect
12 61 (3.64%) ITIL Manager
13 57 (3.40%) Administrator
13 57 (3.40%) IT Support
14 51 (3.04%) 2nd Line Support
14 51 (3.04%) IT Analyst
15 49 (2.92%) Management Consultant
15 49 (2.92%) Service Management Consultant
16 48 (2.86%) Support Engineer
Libraries, Frameworks & Software Standards
1 96 (5.72%) HTML
2 81 (4.83%) XML
3 75 (4.47%) Web Services
4 72 (4.29%) CSS
5 54 (3.22%) .NET
6 37 (2.21%) Flash
7 36 (2.15%) Ajax
8 32 (1.91%) SOAP
9 27 (1.61%) REST
10 23 (1.37%) Software Packaging
11 16 (0.95%) Middleware
12 14 (0.83%) LAMP
13 12 (0.72%) LAPP Stack
14 11 (0.66%) XHTML
15 9 (0.54%) AngularJS
15 9 (0.54%) ASP.NET
16 8 (0.48%) SAP Fiori
16 8 (0.48%) SAPUI5
17 7 (0.42%) .NET Framework
17 7 (0.42%) Twitter Bootstrap
Miscellaneous
1 201 (11.98%) Data Centre
2 150 (8.94%) Analytical Skills
3 124 (7.39%) Management Information System
4 79 (4.71%) NHS
5 73 (4.35%) Computer Science
6 72 (4.29%) Video Conferencing
7 65 (3.87%) CMDB
8 60 (3.58%) BYOD
9 59 (3.52%) Statistics
10 47 (2.80%) Blackberry
11 31 (1.85%) User Experience
11 31 (1.85%) Virtual Team
12 28 (1.67%) Enterprise Software
13 26 (1.55%) Mathematics
14 22 (1.31%) Driving Licence
15 21 (1.25%) Data Protection Act
16 15 (0.89%) Mobile Computing
16 15 (0.89%) Physics
17 13 (0.77%) Performance Metrics
18 10 (0.60%) Data Structures
Operating Systems
1 322 (19.19%) Windows
2 158 (9.42%) Linux
3 89 (5.30%) Windows Server
4 79 (4.71%) Windows 7
5 72 (4.29%) Unix
6 70 (4.17%) Windows Server 2008
7 43 (2.56%) Solaris
7 43 (2.56%) Windows Server 2003
8 41 (2.44%) Windows Server 2012
9 39 (2.32%) Windows 8
10 37 (2.21%) OpenVMS
11 30 (1.79%) Android
11 30 (1.79%) CentOS
12 25 (1.49%) Windows 10
13 24 (1.43%) Apple iOS
14 21 (1.25%) Windows XP
15 20 (1.19%) Mac OS X
16 19 (1.13%) Windows Mobile
17 18 (1.07%) Red Hat Enterprise Linux
17 18 (1.07%) Windows 2000
Processes & Methodologies
1 1275 (75.98%) ITIL
2 1221 (72.77%) Service Management
3 359 (21.39%) Service Delivery
4 284 (16.92%) Agile Software Development
5 257 (15.32%) Project Management
6 251 (14.96%) ITIL V3
7 206 (12.28%) Incident Management
8 194 (11.56%) PRINCE2
9 181 (10.79%) Problem Management
9 181 (10.79%) Service Design
10 180 (10.73%) Stakeholder Management
11 164 (9.77%) Change Management
12 141 (8.40%) Continuous Improvement
13 126 (7.51%) Data Protection
14 119 (7.09%) Programme Management
15 112 (6.67%) Asset Management
16 111 (6.62%) Performance Management
17 100 (5.96%) Workflow
18 96 (5.72%) Mentoring
19 95 (5.66%) Configuration Management
Programming Languages
1 98 (5.84%) SQL
2 96 (5.72%) JavaScript
3 56 (3.34%) C#
4 51 (3.04%) Java
5 46 (2.74%) C
6 44 (2.62%) Python
7 39 (2.32%) Perl
8 32 (1.91%) PowerShell
9 25 (1.49%) PHP
10 20 (1.19%) Ruby
11 13 (0.77%) VB
12 11 (0.66%) Shell Script
12 11 (0.66%) T-SQL
13 9 (0.54%) PL/SQL
14 7 (0.42%) C++
15 5 (0.30%) Scala
15 5 (0.30%) XPath
16 3 (0.18%) VB.NET
17 2 (0.12%) Bash Shell
18 1 (0.060%) R
Qualifications
1 244 (14.54%) Degree
2 171 (10.19%) ITIL Certification
3 129 (7.69%) Security Cleared
4 103 (6.14%) Cisco Certification
5 80 (4.77%) CCNA
5 80 (4.77%) Microsoft Certification
6 71 (4.23%) SC Cleared
7 54 (3.22%) ITIL Foundation Certificate
8 52 (3.10%) MCP
9 46 (2.74%) ISEB
10 38 (2.26%) PRINCE2 Certification
11 34 (2.03%) MCSE
12 32 (1.91%) DV Cleared
13 26 (1.55%) CCNP
14 19 (1.13%) RHCA
15 18 (1.07%) JNCIA
16 17 (1.01%) CISSP
17 16 (0.95%) MCITP
17 16 (0.95%) VMware Certified Professional (VCP)
18 14 (0.83%) PMP
Quality Assurance & Compliance
1 282 (16.81%) SLA
2 73 (4.35%) QA
3 37 (2.21%) COBIT
4 36 (2.15%) ISO/IEC 27001
5 13 (0.77%) ISO/IEC 17799
5 13 (0.77%) Sarbanes-Oxley
6 12 (0.72%) Data Quality
6 12 (0.72%) ISO 9001
7 10 (0.60%) PCI DSS
8 7 (0.42%) WCAG
9 3 (0.18%) BS7799
9 3 (0.18%) Solvency II
10 2 (0.12%) ISO/IEC 12207
10 2 (0.12%) ISO/IEC 20000
10 2 (0.12%) ISO19770
10 2 (0.12%) ISO22301
10 2 (0.12%) PMBOK
11 1 (0.060%) GAMP
11 1 (0.060%) RMADS
System Software
1 225 (13.41%) Active Directory
2 97 (5.78%) VMware Infrastructure
3 24 (1.43%) Hyper-V
4 22 (1.31%) vSphere
5 16 (0.95%) XenApp
6 11 (0.66%) XenDesktop
7 9 (0.54%) BlackBerry Internet Service
8 7 (0.42%) Microsoft App-V
9 6 (0.36%) ProxySG
9 6 (0.36%) Virtual Desktop
10 5 (0.30%) Terminal Services
11 4 (0.24%) Snort
11 4 (0.24%) Virtual Machines
11 4 (0.24%) VMware ESX
11 4 (0.24%) XenServer
12 3 (0.18%) Docker
12 3 (0.18%) Terminal Server
13 2 (0.12%) BitLocker
13 2 (0.12%) Virtual Servers
13 2 (0.12%) VMware ESXi
Systems Management
1 87 (5.18%) SCCM
2 31 (1.85%) AirWatch
3 30 (1.79%) SCOM
4 15 (0.89%) NetBackup
5 12 (0.72%) Control-M
5 12 (0.72%) HP Quality Center
6 11 (0.66%) Microsoft Intune
6 11 (0.66%) Nagios
6 11 (0.66%) Puppet
7 10 (0.60%) Opscode Chef
8 6 (0.36%) Casper Suite
9 5 (0.30%) Backup Exec
9 5 (0.30%) vRealize
9 5 (0.30%) WSUS
10 4 (0.24%) Cisco CUCM
10 4 (0.24%) ServiceCenter
11 3 (0.18%) CA Spectrum
11 3 (0.18%) Icinga
11 3 (0.18%) Opsview
11 3 (0.18%) ZABBIX
Vendors
1 407 (24.26%) Microsoft
2 259 (15.44%) ServiceNow
3 136 (8.10%) VMware
4 121 (7.21%) Cisco
5 104 (6.20%) Remedy
6 87 (5.18%) Oracle
7 79 (4.71%) HP
8 66 (3.93%) Juniper
9 61 (3.64%) SAP
10 51 (3.04%) NetApp
11 48 (2.86%) Citrix
12 46 (2.74%) BMC
13 43 (2.56%) Cadence
14 41 (2.44%) Red Hat
15 36 (2.15%) Dell
16 35 (2.09%) Palo Alto
17 32 (1.91%) Apple
18 27 (1.61%) SolarWinds
19 23 (1.37%) Salesforce.com
20 21 (1.25%) Tableau
London
Global Technology Solutions Ltd
Salary: £55000 - £65000 per annum + £2408 London allowance+Benefits
Posted: Yesterday
London
Maclean Moore Consulting
Salary: From £50,000 to £70,000 per annum Bonus, Pension, Healthcare, Life Cov
Posted: 2 days ago
Southampton, Hampshire
Sanderson
Salary: £90000 - £95000 per annum + excellent benefits
Posted: 2 days ago
Hampshire
Redrock Consulting Ltd
Salary: £90000 - £110000 per annum + Excellent Benefits + Bonus
Posted: 3 days ago
London
First Point
Salary: £45000.00 - £55000.00 per annum + Bonus + Benefits
Posted: 2 days ago
Milton Keynes, Buckinghamshire
Crimson Ltd
Salary: £30000 - £35000 per annum + pension, healthcare, car allowance
Posted: 2 days ago
London
First Point
Salary: £45000.00 - £55000.00 per annum + Bonus + Benefits
Posted: 2 days ago
London
Lorien Resourcing
Salary: £45000 - £55000 per annum + Bonus + Benefits
Posted: 6 days ago
South West London
Pro-Quest Resourcing Ltd
Salary: £40000 - £75000 Per Annum
Posted: 3 days ago
North London
Pro-Quest Resourcing Ltd
Salary: £50000 - £90000 Per Annum £50,000 - £90,000 + Benefits + Flexitime + P
Posted: 4 days ago
City, London
I3
Salary: £70000 - £75000 per annum + bonus + benefits
Posted: 4 days ago
Bradford, West Yorkshire
Fruition IT Resources Limited
Salary: £30000 - £35000 per annum + Excellent Benefits + Bonus
Posted: 6 days ago
City, London
Harris Global
Salary: From £48,000 to £52,000 per annum + bonus and benefits
Posted: 3 days ago
London
Ping IT Recruitment ltd
Salary: Excellent Director level Salary, Bonus and Benefits
Posted: 4 days ago
London
EXCELerate
Salary: From £60,000 to £80,000 per annum Plus Bonus and Corporate Benefits
Posted: 4 days ago
West London
Energon People
Salary: £40000.00 - £45000 per annum + Amazing Package
Posted: 5 days ago
Leeds, West Yorkshire
Lorien Resourcing
Salary: £45000 - £50000 per annum + Bonus + Pension + Health care
Posted: 5 days ago
Manchester, Lancashire
GCI Com
Salary: Competitive
Posted: 2 days ago
Coventry, West Midlands (County)
Harvey Nash plc
Salary: £45000 - £50000 per annum + 38 days holiday + bank + pension
Posted: 5 days ago
Hinckley, Leicestershire
Sopra Steria Recruitment
Salary: From £45,000 to £55,000 per annum
Posted: 4 days ago
Leeds, West Yorkshire
HAYS INFORMATION TECHNOLOGY
Salary: £30000.00 - £40000.00 per annum
Posted: 3 days ago
Banbury, Oxfordshire
Spring Technology
Salary: £20000.00 - £25000.00 per annum
Posted: 5 days ago
Swindon, Wiltshire
The National Trust
Salary: £50,000 per annum
Posted: 9 days ago
Newcastle Upon Tyne, Tyne and Wear
Nigel Wright Consultancy
Salary: c. £45,000 plus benefits
Posted: 5 days ago
Gloucester, Gloucestershire
FT Select
Salary: £19,000 per annum + 25% shift allowance + company benefits
Posted: 4 days ago
London
Computer People
Salary: £40000.00 - £45000.00 per annum + Benefits
Posted: 6 days ago
South West London
Pro-Quest Resourcing Ltd
Salary: £50000 - £80000 Per Annum 50-80K
Posted: 3 days ago
West London
Opus Resourcing Ltd
Salary: £40000 - £58500 per annum + 10% bonus and benefits
Posted: 5 days ago
City, London
I3
Salary: £30000 - £400000 per annum + bonus + benefits
Posted: 6 days ago
London
Leidos
Posted: 10 days ago