The table below looks at the statistics for ITSM skills in IT jobs advertised for the England region. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 3 December 2016 with a comparison to the same period over the previous 2 years.

3 months to
3 Dec 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 300 339 453
Rank change year-on-year
+39 +114
Permanent jobs citing ITSM 861 909 648
As % of all permanent IT jobs located in England 1.03% 0.90% 0.60%
As % of the Processes & Methodologies category 1.17% 1.03% 0.70%
Number of salaries quoted 700 755 544
Median salary £45,000 £45,000 £42,500
Median salary % change year-on-year
- +5.88%
90% offered a salary of more than £29,000 £23,000 £23,500
10% offered a salary of more than £70,000 £70,000 £69,200
UK excluding London median salary £45,000 £42,000 £37,500
% change year-on-year
+7.14% +12.00%
ITSM
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the England region.

Processes & Methodologies Category
England
Permanent IT job ads with a match in the
Processes & Methodologies category
73867 87895 92411
As % of all permanent IT jobs located in England 88.10% 87.44% 85.64%
Number of salaries quoted 61430 73388 76565
Median salary £50,000 £50,000 £49,500
Median salary % change year-on-year
- +1.01%
90% offered a salary of more than £32,500 £32,500 £31,500
10% offered a salary of more than £77,500 £72,500 £75,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

ITSM
Jobs Demand Trend in England

The demand trend of job ads across the England region citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in England

ITSM
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the England region.

ITSM Salary Trend in England

ITSM
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing ITSM across the England region over the 3 months to 3 December 2016.

ITSM Salary Histogram in England

ITSM
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the England region over the 3 months to 3 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +49 328 £50,000 -4.76% 32
South East +35 215 £45,000 +5.88% 19
East of England +46 94 £47,500 - 5
North West +9 68 £44,000 +8.64% 3
South West +3 51 £44,000 -9.74% 5
West Midlands -47 44 £40,000 +2.56% 3
East Midlands +18 35 £40,000 +21.72% 1
Yorkshire +7 27 £37,500 +10.29% 3
North East +6 5 £25,500 -5.55% 3
ITSM
UK

ITSM
Top 30 Related IT Skills in England

For the 6 months to 3 December 2016, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region with a requirement for ITSM.

1 1259 (72.31%) ITIL
2 1222 (70.19%) Service Management
3 399 (22.92%) Microsoft
4 375 (21.54%) Service Delivery
5 369 (21.19%) Finance
6 315 (18.09%) Windows
7 282 (16.20%) Agile Software Development
8 271 (15.57%) MS Excel
9 261 (14.99%) SLA
10 258 (14.82%) ITIL V3
11 245 (14.07%) ServiceNow
12 233 (13.38%) Active Directory
13 228 (13.10%) Incident Management
14 224 (12.87%) Degree
15 221 (12.69%) Project Management
16 196 (11.26%) PRINCE2
17 192 (11.03%) MS Office
18 188 (10.80%) Stakeholder Management
19 185 (10.63%) Service Design
20 182 (10.45%) Data Centre
21 181 (10.40%) Change Management
22 178 (10.22%) Problem Management
23 171 (9.82%) Linux
24 156 (8.96%) Analytical Skills
25 153 (8.79%) Remedy
26 151 (8.67%) Remedy ITSM
27 144 (8.27%) ITIL Certification
28 141 (8.10%) Oracle
28 141 (8.10%) VMware
29 139 (7.98%) Continuous Improvement

ITSM
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 90 (5.17%) MS Exchange
2 78 (4.48%) SharePoint
3 51 (2.93%) Exchange Server 2010
4 29 (1.67%) Apache
5 28 (1.61%) CMS
6 26 (1.49%) Tomcat
7 24 (1.38%) Skype for Business
8 19 (1.09%) SharePoint 2010
9 17 (0.98%) Blackberry Enterprise Server
10 14 (0.80%) IIS
11 13 (0.75%) Confluence
11 13 (0.75%) Exchange Server 2007
12 10 (0.57%) nginx
13 9 (0.52%) OpenStack
13 9 (0.52%) SharePoint 2013
14 5 (0.29%) IBM Notes
14 5 (0.29%) Oracle SOA Suite
14 5 (0.29%) WebLogic
14 5 (0.29%) WebSphere
15 4 (0.23%) JBoss
Applications
1 271 (15.57%) MS Excel
2 192 (11.03%) MS Office
3 97 (5.57%) MS PowerPoint
4 25 (1.44%) MS Visio
5 12 (0.69%) MS Project
6 5 (0.29%) AutoCAD
6 5 (0.29%) SOLIDWORKS
6 5 (0.29%) Spreadsheet
7 4 (0.23%) Adobe Creative Suite
7 4 (0.23%) Final Cut Pro
8 1 (0.057%) InfoPath
Business Applications
1 151 (8.67%) Remedy ITSM
2 23 (1.32%) Remedy AR System
3 19 (1.09%) SAP Oil and Gas
4 9 (0.52%) Oracle EBS
5 8 (0.46%) Oracle Financials
6 7 (0.40%) Oracle Applications
7 6 (0.34%) assyst
8 5 (0.29%) Dynamics CRM
9 3 (0.17%) HFM
9 3 (0.17%) Hyperion Enterprise
9 3 (0.17%) Hyperion Planning
9 3 (0.17%) Unit4 Business World
10 2 (0.11%) Oracle EBS R12
10 2 (0.11%) SAP ERP
11 1 (0.057%) Dynamics AX
11 1 (0.057%) SAP Business One
11 1 (0.057%) SAP FSCM
11 1 (0.057%) SAP GRC
11 1 (0.057%) SAP HR
11 1 (0.057%) SAP SD
Cloud Services
1 72 (4.14%) Office 365
2 67 (3.85%) PaaS
3 63 (3.62%) SaaS
4 59 (3.39%) IaaS
5 45 (2.58%) Microsoft Azure
6 33 (1.90%) Cloud Computing
7 32 (1.84%) Amazon AWS
8 11 (0.63%) Slack
9 7 (0.40%) iTunes
10 5 (0.29%) Yammer
11 3 (0.17%) Azure Active Directory
11 3 (0.17%) Bluemix
11 3 (0.17%) G Suite
11 3 (0.17%) Google Drive
11 3 (0.17%) IBM Cloud
12 2 (0.11%) Data Lake Analytics
13 1 (0.057%) Force.com
13 1 (0.057%) OneDrive
Communications & Networking
1 123 (7.06%) DNS
2 98 (5.63%) Firewall
3 81 (4.65%) WAN
4 74 (4.25%) Internet
4 74 (4.25%) LAN
5 67 (3.85%) DHCP
6 66 (3.79%) VPN
7 61 (3.50%) TCP/IP
8 54 (3.10%) Network Security
9 51 (2.93%) SAN
10 37 (2.13%) Wireless
11 33 (1.90%) SMS
12 29 (1.67%) WLAN
13 28 (1.61%) BGP
13 28 (1.61%) VLAN
14 26 (1.49%) Intrusion Detection
15 25 (1.44%) Converged Networks
15 25 (1.44%) Structured Cabling
15 25 (1.44%) VoIP
16 24 (1.38%) OSPF
Database & Business Intelligence
1 91 (5.23%) SQL Server
2 37 (2.13%) Data Warehouse
3 32 (1.84%) MySQL
4 30 (1.72%) SQL Server Integration Services
5 29 (1.67%) QlikView
5 29 (1.67%) SQL Server Reporting Services
6 27 (1.55%) BusinessObjects
6 27 (1.55%) Relational Database
7 26 (1.49%) Oracle Database
8 19 (1.09%) PostgreSQL
9 18 (1.03%) Big Data
10 17 (0.98%) MongoDB
11 16 (0.92%) Hadoop
12 15 (0.86%) Oracle Database 12c
13 14 (0.80%) Power BI
13 14 (0.80%) SAP HANA
14 12 (0.69%) SQL Server 2008
15 10 (0.57%) Spotfire
15 10 (0.57%) SQL Server 2016
15 10 (0.57%) SQL Server Analysis Services
Development Applications
1 32 (1.84%) JIRA
2 18 (1.03%) Team Foundation Server
3 17 (0.98%) Visual Studio
4 16 (0.92%) Git (software)
5 7 (0.40%) Talend Open Studio
6 6 (0.34%) Jenkins
7 4 (0.23%) Eclipse
7 4 (0.23%) Oracle Forms
8 3 (0.17%) Cucumber
8 3 (0.17%) eggPlant
8 3 (0.17%) Rational DOORS
8 3 (0.17%) Robot Framework
9 2 (0.11%) Ant
9 2 (0.11%) Subversion
10 1 (0.057%) InstallShield
10 1 (0.057%) MSI
10 1 (0.057%) WinDbg
General
1 369 (21.19%) Finance
2 68 (3.91%) Telecoms
3 49 (2.81%) Banking
4 48 (2.76%) Retail
5 44 (2.53%) Marketing
6 37 (2.13%) Law
7 33 (1.90%) Billing
7 33 (1.90%) Manufacturing
8 19 (1.09%) Legal
9 13 (0.75%) Publishing
10 12 (0.69%) Back Office
11 10 (0.57%) Investment Banking
12 8 (0.46%) Electronics
13 5 (0.29%) Aerospace
13 5 (0.29%) French Language
14 4 (0.23%) Advertising
14 4 (0.23%) German Language
14 4 (0.23%) Pharmaceutical
15 3 (0.17%) Korean Language
15 3 (0.17%) Military
Job Titles
1 339 (19.47%) Analyst
2 252 (14.47%) Service Manager
3 153 (8.79%) Consultant
4 148 (8.50%) IT Manager
5 126 (7.24%) Service Analyst
6 121 (6.95%) Delivery Manager
7 117 (6.72%) Developer
7 117 (6.72%) Support Analyst
8 112 (6.43%) Services Delivery Manager
9 90 (5.17%) IT Services Manager
10 83 (4.77%) Architect
11 77 (4.42%) Service Desk Analyst
12 70 (4.02%) IT Support
13 58 (3.33%) ITIL Manager
13 58 (3.33%) Support Engineer
14 57 (3.27%) Administrator
15 56 (3.22%) 2nd Line Support
16 48 (2.76%) IT Analyst
17 46 (2.64%) Management Consultant
18 42 (2.41%) Service Management Consultant
Libraries, Frameworks & Software Standards
1 88 (5.05%) HTML
2 84 (4.82%) Web Services
3 82 (4.71%) XML
4 64 (3.68%) CSS
5 54 (3.10%) .NET
6 33 (1.90%) Flash
7 25 (1.44%) Middleware
8 21 (1.21%) SOAP
9 20 (1.15%) Ajax
9 20 (1.15%) LAMP
10 18 (1.03%) Software Packaging
11 17 (0.98%) REST
12 12 (0.69%) AngularJS
12 12 (0.69%) SAP Fiori
12 12 (0.69%) SAPUI5
13 11 (0.63%) ASP.NET
13 11 (0.63%) LAPP Stack
14 8 (0.46%) .NET Framework
14 8 (0.46%) JMS
14 8 (0.46%) LEMP Stack
Miscellaneous
1 182 (10.45%) Data Centre
2 156 (8.96%) Analytical Skills
3 125 (7.18%) Management Information System
4 78 (4.48%) NHS
5 76 (4.37%) CMDB
6 70 (4.02%) Video Conferencing
7 59 (3.39%) Statistics
8 55 (3.16%) BYOD
9 53 (3.04%) Computer Science
10 48 (2.76%) Blackberry
11 31 (1.78%) User Experience
12 29 (1.67%) Virtual Team
13 27 (1.55%) Mathematics
14 26 (1.49%) Enterprise Software
15 25 (1.44%) Driving Licence
16 20 (1.15%) Data Protection Act
17 18 (1.03%) Mobile Computing
18 16 (0.92%) Physics
19 13 (0.75%) Data Integration
20 12 (0.69%) Fat Client
Operating Systems
1 315 (18.09%) Windows
2 171 (9.82%) Linux
3 96 (5.51%) Windows Server
4 72 (4.14%) Windows Server 2008
5 70 (4.02%) Windows 7
6 65 (3.73%) Unix
7 53 (3.04%) Windows Server 2012
8 45 (2.58%) Solaris
9 41 (2.35%) Windows Server 2003
10 37 (2.13%) OpenVMS
10 37 (2.13%) Windows 8
11 35 (2.01%) CentOS
12 30 (1.72%) Android
13 23 (1.32%) Windows Mobile
14 22 (1.26%) Mac OS X
14 22 (1.26%) Red Hat Enterprise Linux
14 22 (1.26%) Windows 10
14 22 (1.26%) Windows 2000
15 16 (0.92%) Apple iOS
15 16 (0.92%) Windows XP
Processes & Methodologies
1 1259 (72.31%) ITIL
2 1222 (70.19%) Service Management
3 375 (21.54%) Service Delivery
4 282 (16.20%) Agile Software Development
5 258 (14.82%) ITIL V3
6 228 (13.10%) Incident Management
7 221 (12.69%) Project Management
8 196 (11.26%) PRINCE2
9 188 (10.80%) Stakeholder Management
10 185 (10.63%) Service Design
11 181 (10.40%) Change Management
12 178 (10.22%) Problem Management
13 139 (7.98%) Continuous Improvement
14 123 (7.06%) Data Protection
15 117 (6.72%) Programme Management
16 116 (6.66%) Asset Management
17 112 (6.43%) Performance Management
18 94 (5.40%) Mentoring
19 89 (5.11%) Workflow
20 83 (4.77%) Configuration Management
Programming Languages
1 130 (7.47%) SQL
2 89 (5.11%) JavaScript
3 71 (4.08%) Java
4 56 (3.22%) C#
5 50 (2.87%) Perl
6 47 (2.70%) C
7 46 (2.64%) Python
8 41 (2.35%) PowerShell
9 28 (1.61%) PHP
10 22 (1.26%) Ruby
11 16 (0.92%) Shell Script
12 15 (0.86%) PL/SQL
12 15 (0.86%) VB
13 8 (0.46%) C++
14 7 (0.40%) ABAP
14 7 (0.40%) T-SQL
14 7 (0.40%) XPath
15 5 (0.29%) Scala
16 4 (0.23%) Bash Shell
16 4 (0.23%) VB.NET
Qualifications
1 224 (12.87%) Degree
2 144 (8.27%) ITIL Certification
3 129 (7.41%) Security Cleared
4 102 (5.86%) Cisco Certification
5 85 (4.88%) CCNA
6 75 (4.31%) SC Cleared
7 68 (3.91%) Microsoft Certification
8 56 (3.22%) MCP
9 44 (2.53%) ITIL Foundation Certificate
10 43 (2.47%) ISEB
11 35 (2.01%) PRINCE2 Certification
12 31 (1.78%) DV Cleared
13 29 (1.67%) MCSE
14 24 (1.38%) CCNP
15 17 (0.98%) MCITP
15 17 (0.98%) PMP
16 16 (0.92%) RHCA
17 15 (0.86%) CISSP
17 15 (0.86%) JNCIA
18 14 (0.80%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 261 (14.99%) SLA
2 53 (3.04%) QA
3 32 (1.84%) ISO/IEC 27001
4 30 (1.72%) COBIT
5 16 (0.92%) PCI DSS
6 13 (0.75%) ISO/IEC 17799
7 12 (0.69%) ISO 9001
8 11 (0.63%) WCAG
9 7 (0.40%) Sarbanes-Oxley
10 6 (0.34%) Data Quality
10 6 (0.34%) ISO22301
11 4 (0.23%) Government Security Classifications
11 4 (0.23%) Solvency II
12 3 (0.17%) BS7799
12 3 (0.17%) ISO/IEC 20000
13 2 (0.11%) SEPA
14 1 (0.057%) GAMP
14 1 (0.057%) ISO/IEC 12207
14 1 (0.057%) ISO19770
14 1 (0.057%) RMADS
System Software
1 233 (13.38%) Active Directory
2 115 (6.61%) VMware Infrastructure
3 29 (1.67%) Hyper-V
4 22 (1.26%) vSphere
5 18 (1.03%) XenApp
6 13 (0.75%) XenDesktop
7 10 (0.57%) Virtual Desktop
8 9 (0.52%) VMware ESXi
9 8 (0.46%) Microsoft App-V
10 6 (0.34%) ProxySG
11 5 (0.29%) BlackBerry Internet Service
11 5 (0.29%) Docker
11 5 (0.29%) Virtual Machines
12 4 (0.23%) Terminal Server
12 4 (0.23%) VMware ESX
13 3 (0.17%) XenServer
14 2 (0.11%) BitLocker
14 2 (0.11%) Terminal Services
14 2 (0.11%) vCloud
14 2 (0.11%) Virtual Servers
Systems Management
1 92 (5.28%) SCCM
2 32 (1.84%) SCOM
3 31 (1.78%) AirWatch
4 16 (0.92%) Control-M
4 16 (0.92%) HP Quality Center
5 14 (0.80%) Nagios
5 14 (0.80%) NetBackup
6 9 (0.52%) Microsoft Intune
7 8 (0.46%) Puppet
8 7 (0.40%) Casper Suite
8 7 (0.40%) Opscode Chef
9 6 (0.34%) Backup Exec
9 6 (0.34%) vRealize
9 6 (0.34%) WSUS
10 4 (0.23%) CA Spectrum
10 4 (0.23%) Cisco CUCM
10 4 (0.23%) Norton AntiVirus
11 3 (0.17%) Opsview
11 3 (0.17%) SafeCom
11 3 (0.17%) ZABBIX
Vendors
1 399 (22.92%) Microsoft
2 245 (14.07%) ServiceNow
3 153 (8.79%) Remedy
4 141 (8.10%) Oracle
4 141 (8.10%) VMware
5 118 (6.78%) Cisco
6 96 (5.51%) HP
7 78 (4.48%) BMC
8 64 (3.68%) SAP
9 61 (3.50%) Juniper
10 56 (3.22%) NetApp
11 53 (3.04%) Citrix
12 48 (2.76%) Red Hat
13 41 (2.35%) Dell
14 40 (2.30%) Cadence
15 31 (1.78%) SolarWinds
16 29 (1.67%) IBM
17 27 (1.55%) Palo Alto
18 26 (1.49%) Apple
19 24 (1.38%) 3PAR
London
The One Group
Salary: £60k - 65k per year + Benefits
Posted: 21 hours ago
Kent
Harvey Nash plc
Salary: £50000 - £70000 per annum + BENEFITS
Posted: 19 hours ago
Leeds, West Yorkshire
Addleshaw Goddard
Posted: Yesterday
North West London
Peopleworks
Salary: From £50,000 to £55,000 per annum Negotiable + Bonus Scheme + Excellen
Posted: Yesterday
London
First Point
Salary: £45000.00 - £55000.00 per annum + Bonus + Benefits
Posted: 19 hours ago
City, London
I3
Salary: £30000 - £400000 per annum + bonus + benefits
Posted: 23 hours ago
Reading, Berkshire
Polar Recruitment
Salary: £28000 - £32000 per annum + Attractive package
Posted: 21 hours ago
Northumberland
Northern Recruitment Group
Salary: Up to £38,000 per annum
Posted: Yesterday
Cambridge, Cambridgeshire
The One Group
Salary: £50k - 55k per year
Posted: Yesterday
Guildford, Surrey
ITSM Team
Salary: £55k to £60k + benefits
Posted: Yesterday
Winchester, Hampshire
University of Worcester
Salary: From £25,298 to £33,943 per annum
Posted: 20 hours ago
Central London / West End
Peopleworks
Salary: From £40,000 to £45,000 per annum Negotiable + Bonus Scheme + Excellen
Posted: Yesterday
Chelmsford, Essex
Ashdown IT
Salary: £32500 per annum + pension, bonus, healthcare, gym
Posted: 5 days ago
Wembley, Middlesex
Michael Page International
Salary: £55000 - £65000 per annum + package
Posted: 2 days ago
Woking, Surrey
Clearwater People Solutions
Salary: £28000 - £30000 Per Annum
Posted: Yesterday
London
Lorien Resourcing
Posted: 3 days ago
Darlington, County Durham
Harvey Nash plc
Salary: £100 - £300 per day
Posted: 4 days ago
Reading, Berkshire
Global Technology Solutions Ltd
Salary: £32000 per annum + £1,200 DV allowance
Posted: 4 days ago
Maidenhead, Berkshire
EXCELerate
Salary: Up to £48,000 per annum +Pension, healthcare, bonus
Posted: 19 hours ago
West London
Opus Resourcing Ltd
Salary: £40000 - £58500 per annum + 10% bonus and benefits
Posted: 4 days ago
Croydon, Surrey
Experis Ltd
Salary: £52969.00 - £62239.00 per annum + pension + allowance + benefits
Posted: 4 days ago
London
Burns Sheehan
Salary: £60000.00 per annum
Posted: 3 days ago
Liverpool, Merseyside
LA International
Salary: £33000 - £35000 per annum + BENEFITS
Posted: 3 days ago
Bristol, Avon
Executive Recruitment Services (ERS)
Posted: 3 days ago
Bristol, Avon
Sanderson
Salary: £40000 - £45000 per annum + Benefits
Posted: 3 days ago
Newbury, Berkshire
People Source Consulting
Salary: £20000 - £25000 per annum + 20% Shift Bonus + Benefits
Posted: 2 days ago
Bristol, Avon
Executive Recruitment Services (ERS)
Posted: 5 days ago
City, London
Thebes IT
Posted: 3 days ago
Staines, Middlesex
Parham Consulting
Salary: Up to £65,000 per annum plus 15% bonus, shares and good benefits
Posted: 3 days ago
London
Anthony James Consulting
Salary: From £60,000 to £75,000 per annum
Posted: 3 days ago