The table below looks at the statistics for ITSM skills in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 330 360 448
Rank change year-on-year
+30 +88
Permanent jobs citing ITSM 889 791 501
As % of all permanent IT jobs located in England 0.87% 0.74% 0.50%
As % of the Processes & Methodologies category 1.02% 0.89% 0.62%
Number of salaries quoted 722 631 398
Average salary £45,000 £42,500 £45,000
Average salary % change year-on-year
+5.88% -5.55%
90% offered a salary of more than £25,000 £25,000 £27,500
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £42,500 £40,857 £42,500
% change year-on-year
+4.02% -3.86%
ITSM
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the England region.

Processes & Methodologies Category
England
Permanent IT job ads with a match in the
Processes & Methodologies category
86980 88764 81227
As % of all permanent IT jobs located in England 85.08% 82.85% 81.69%
Number of salaries quoted 72449 71450 67160
Average salary £50,000 £49,000 £47,500
Average salary % change year-on-year
+2.04% +3.15%
90% offered a salary of more than £32,500 £31,000 £30,000
10% offered a salary of more than £75,000 £72,500 £72,500
UK excluding London average salary £45,000 £42,500 £41,500
% change year-on-year
+5.88% +2.40%

ITSM
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the England region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in England

ITSM
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the England region.

ITSM Salary Trend in England

ITSM
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing ITSM across the England region over the 3 months to 28 August 2015.

ITSM Salary Histogram in England

ITSM
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the England region over the 3 months to 28 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +35 370 £53,500 +11.10% 37
South East +14 217 £42,000 +12.00% 21
South West -1 84 £45,000 +9.75% 21
East of England +30 57 £45,000 +28.57% 10
West Midlands +3 41 £39,500 -34.16% 3
Yorkshire -19 37 £34,268 -12.13% 2
North West +20 33 £29,500 -50.21% 2
East Midlands +7 33 £40,500 +4.51% 1
Midlands -6 9 £66,250 +32.50% 1
North East -7 2 £17,000 -60.00% 1
ITSM
UK

ITSM
Top 30 Related IT Skills in England

For the 6 months to 28 August 2015, IT jobs across the England region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 1244 (76.98%) ITIL
2 1227 (75.93%) Service Management
3 349 (21.60%) Service Delivery
4 341 (21.10%) Microsoft
5 325 (20.11%) Windows
6 286 (17.70%) Project Management
7 276 (17.08%) Finance
8 274 (16.96%) Degree
9 241 (14.91%) PRINCE2
10 236 (14.60%) SLA
11 214 (13.24%) Analytical Skills
12 207 (12.81%) Problem Management
13 204 (12.62%) Incident Management
14 196 (12.13%) Active Directory
15 181 (11.20%) ServiceNow
16 176 (10.89%) SQL
16 176 (10.89%) MS Office
17 174 (10.77%) Management Information System
18 172 (10.64%) MS Excel
19 171 (10.58%) Change Management
20 170 (10.52%) VMware
21 162 (10.02%) SQL Server
21 162 (10.02%) Remedy
21 162 (10.02%) Remedy ITSM
22 149 (9.22%) Agile Software Development
23 137 (8.48%) Configuration Management
24 134 (8.29%) Security Cleared
25 130 (8.04%) ITIL Certification
26 120 (7.43%) Cisco
27 117 (7.24%) Continuous Improvement

ITSM
Top Related IT Skills in England by Category

For the 6 months to 28 August 2015, IT jobs across the England region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 108 (6.68%) SharePoint
2 67 (4.15%) MS Exchange
3 50 (3.09%) Lync
4 45 (2.78%) IIS
5 27 (1.67%) Exchange Server 2010
6 18 (1.11%) Tomcat
7 13 (0.80%) IBM Notes
8 12 (0.74%) CMS
9 9 (0.56%) Blackberry Enterprise Server
10 8 (0.50%) SharePoint 2010
11 7 (0.43%) WebSphere
11 7 (0.43%) Exchange Server 2007
12 6 (0.37%) BizTalk Server
13 5 (0.31%) Apache
13 5 (0.31%) SAS
13 5 (0.31%) Exchange Server 2013
14 4 (0.25%) Apache Spark
14 4 (0.25%) Apache Pig
14 4 (0.25%) Drupal
15 3 (0.19%) Node.js
Applications
1 176 (10.89%) MS Office
2 172 (10.64%) MS Excel
3 34 (2.10%) MS PowerPoint
4 19 (1.18%) MS Visio
5 13 (0.80%) MS Project
6 5 (0.31%) Spreadsheet
6 5 (0.31%) Acrobat
7 3 (0.19%) ProjectWise
Business Applications
1 162 (10.02%) Remedy ITSM
2 17 (1.05%) assyst
3 6 (0.37%) SAP ERP
3 6 (0.37%) Oracle Applications
3 6 (0.37%) SAP CRM
4 5 (0.31%) SAP SRM
4 5 (0.31%) Dynamics GP
4 5 (0.31%) Dynamics CRM
4 5 (0.31%) Aareon QL
5 4 (0.25%) Primavera
6 3 (0.19%) Movex
6 3 (0.19%) Infor M3
7 2 (0.12%) Hyperion Planning
7 2 (0.12%) Remedy AR System
7 2 (0.12%) SAP IS-U
7 2 (0.12%) HFM
7 2 (0.12%) Hyperion Enterprise
7 2 (0.12%) Dynamics AX
7 2 (0.12%) Oracle 11i
7 2 (0.12%) SAP Oil and Gas
Cloud Services
1 53 (3.28%) Office 365
2 48 (2.97%) SaaS
3 24 (1.49%) Amazon AWS
4 22 (1.36%) Microsoft Azure
5 10 (0.62%) Cloud Computing
6 8 (0.50%) IaaS
7 6 (0.37%) Google Cloud Platform
7 6 (0.37%) PaaS
8 1 (0.062%) Azure Active Directory
8 1 (0.062%) IBM SmartCloud
Communications & Networking
1 86 (5.32%) Firewall
2 68 (4.21%) VPN
3 65 (4.02%) TCP/IP
4 49 (3.03%) LAN
5 46 (2.85%) WAN
6 37 (2.29%) DNS
7 31 (1.92%) SSL
8 29 (1.79%) LDAP
9 27 (1.67%) MPLS
10 26 (1.61%) DHCP
11 23 (1.42%) EIGRP
12 22 (1.36%) BGP
13 21 (1.30%) SAN
14 20 (1.24%) OSPF
15 19 (1.18%) Internet
16 17 (1.05%) FTP
16 17 (1.05%) VoIP
17 16 (0.99%) Cisco ASA
18 15 (0.93%) HTTP
18 15 (0.93%) DMZ
Database & Business Intelligence
1 162 (10.02%) SQL Server
2 35 (2.17%) MySQL
2 35 (2.17%) SQL Server Reporting Services
3 25 (1.55%) SQL Server Integration Services
4 22 (1.36%) Big Data
5 21 (1.30%) Oracle Database
6 20 (1.24%) SQL Server 2008
7 18 (1.11%) BusinessObjects
8 17 (1.05%) Relational Database
9 12 (0.74%) SQL Server 2012
9 12 (0.74%) Data Warehouse
10 10 (0.62%) SQL Server Analysis Services
11 9 (0.56%) Oracle Database 11g
11 9 (0.56%) Data Mining
12 6 (0.37%) Oracle BI EE
12 6 (0.37%) MongoDB
13 5 (0.31%) Oracle9i Database
13 5 (0.31%) Oracle Database 10g
13 5 (0.31%) SQL Server 2005
13 5 (0.31%) QlikView
Development Applications
1 27 (1.67%) Subversion
2 26 (1.61%) Maven
3 25 (1.55%) Git (software)
3 25 (1.55%) Jenkins
4 12 (0.74%) Hudson
4 12 (0.74%) Visual Studio
5 10 (0.62%) JIRA
6 7 (0.43%) Team Foundation Server
7 4 (0.25%) Selenium
7 4 (0.25%) LoadRunner
7 4 (0.25%) MSI
7 4 (0.25%) Ant
7 4 (0.25%) SonarQube
8 3 (0.19%) VSS/SourceSafe
9 2 (0.12%) InstallShield
9 2 (0.12%) Oracle APEX
10 1 (0.062%) AdminStudio
10 1 (0.062%) Atlassian Bamboo
10 1 (0.062%) TortoiseSVN
10 1 (0.062%) WinDbg
General
1 276 (17.08%) Finance
2 77 (4.76%) Law
3 72 (4.46%) Manufacturing
4 71 (4.39%) Banking
5 56 (3.47%) Telecoms
6 41 (2.54%) Retail
6 41 (2.54%) German Language
7 36 (2.23%) Marketing
8 23 (1.42%) Back Office
9 18 (1.11%) Legal
10 17 (1.05%) French Language
11 16 (0.99%) Advertising
12 14 (0.87%) Electronics
12 14 (0.87%) Welsh Language
13 12 (0.74%) Front Office
14 11 (0.68%) Pharmaceutical
14 11 (0.68%) Billing
14 11 (0.68%) Investment Banking
15 6 (0.37%) Local Government
15 6 (0.37%) Aerospace
Job Titles
1 290 (17.95%) Analyst
2 229 (14.17%) Service Manager
3 154 (9.53%) Consultant
4 96 (5.94%) Delivery Manager
5 93 (5.75%) Developer
6 92 (5.69%) Service Analyst
7 84 (5.20%) Services Delivery Manager
8 77 (4.76%) Support Analyst
9 72 (4.46%) Service Desk Analyst
10 67 (4.15%) Technical Consultant
11 66 (4.08%) Architect
12 64 (3.96%) Transition Manager
13 45 (2.78%) IT Services Manager
13 45 (2.78%) Applications Support
14 44 (2.72%) Support Engineer
14 44 (2.72%) Administrator
15 43 (2.66%) Operations Manager
16 42 (2.60%) Project Manager
17 39 (2.41%) Service Desk Manager
18 38 (2.35%) Team Leader
Libraries, Frameworks & Software Standards
1 100 (6.19%) .NET
2 99 (6.13%) HTML
3 97 (6.00%) Web Services
4 72 (4.46%) XML
5 59 (3.65%) CSS
6 37 (2.29%) ASP.NET
7 29 (1.79%) SOAP
8 19 (1.18%) Ajax
8 19 (1.18%) .NET Framework
9 16 (0.99%) Middleware
10 15 (0.93%) CGI
10 15 (0.93%) jQuery
11 13 (0.80%) JSON
11 13 (0.80%) Application Packaging
12 12 (0.74%) SAP Basis
13 11 (0.68%) XSLT
14 9 (0.56%) JDBC
14 9 (0.56%) EDIFACT
14 9 (0.56%) SAP PI
14 9 (0.56%) ASP.NET MVC
Miscellaneous
1 214 (13.24%) Analytical Skills
2 174 (10.77%) Management Information System
3 106 (6.56%) Data Centre
4 71 (4.39%) Computer Science
5 67 (4.15%) CMDB
6 59 (3.65%) Life Science
7 36 (2.23%) Performance Metrics
8 28 (1.73%) Replication
9 27 (1.67%) Blackberry
10 24 (1.49%) Client/Server
10 24 (1.49%) Enterprise Software
11 23 (1.42%) Mathematics
12 22 (1.36%) Video Conferencing
13 21 (1.30%) Statistics
13 21 (1.30%) GIS
14 19 (1.18%) Fat Client
14 19 (1.18%) Thin Client
15 14 (0.87%) Visualisation
16 13 (0.80%) User Experience
17 12 (0.74%) Semantic Web
Operating Systems
1 325 (20.11%) Windows
2 113 (6.99%) Linux
3 74 (4.58%) Windows Server 2008
4 64 (3.96%) Windows 7
5 57 (3.53%) UNIX
6 55 (3.40%) Windows Server 2012
7 33 (2.04%) Windows Server 2003
8 24 (1.49%) Windows 8
9 23 (1.42%) Android
9 23 (1.42%) Windows XP
10 21 (1.30%) Red Hat Enterprise Linux
11 15 (0.93%) Solaris
12 13 (0.80%) AIX
13 8 (0.50%) Mac OS X
13 8 (0.50%) Apple iOS
14 7 (0.43%) CentOS
14 7 (0.43%) Debian
15 5 (0.31%) Windows Vista
15 5 (0.31%) Mac OS
16 4 (0.25%) Ubuntu
Processes & Methodologies
1 1244 (76.98%) ITIL
2 1227 (75.93%) Service Management
3 349 (21.60%) Service Delivery
4 286 (17.70%) Project Management
5 241 (14.91%) PRINCE2
6 207 (12.81%) Problem Management
7 204 (12.62%) Incident Management
8 171 (10.58%) Change Management
9 149 (9.22%) Agile Software Development
10 137 (8.48%) Configuration Management
11 117 (7.24%) Continuous Improvement
12 114 (7.05%) ITIL V3
13 110 (6.81%) Release Management
14 86 (5.32%) Root Cause Analysis
15 85 (5.26%) Business Development
16 81 (5.01%) Stakeholder Management
17 78 (4.83%) Risk Management
18 64 (3.96%) Asset Management
18 64 (3.96%) Transition Management
19 63 (3.90%) Six Sigma
Programming Languages
1 176 (10.89%) SQL
2 103 (6.37%) JavaScript
3 79 (4.89%) C#
4 62 (3.84%) Java
5 59 (3.65%) C
6 31 (1.92%) PowerShell
7 28 (1.73%) T-SQL
8 22 (1.36%) C++
9 18 (1.11%) PL/SQL
10 11 (0.68%) Shell Script
11 10 (0.62%) Python
12 9 (0.56%) XQuery
12 9 (0.56%) VB.NET
12 9 (0.56%) XPath
13 8 (0.50%) VBA
13 8 (0.50%) VB
13 8 (0.50%) Fortran
13 8 (0.50%) Perl
13 8 (0.50%) PHP
14 6 (0.37%) R
Qualifications
1 274 (16.96%) Degree
2 134 (8.29%) Security Cleared
3 130 (8.04%) ITIL Certification
4 86 (5.32%) SC Cleared
5 74 (4.58%) ITIL Foundation Certificate
6 64 (3.96%) ISEB
7 50 (3.09%) Six Sigma Green Belt
8 49 (3.03%) Microsoft Certification
9 42 (2.60%) Cisco Certification
10 36 (2.23%) MCSE
11 35 (2.17%) CISSP
12 34 (2.10%) CCNA
13 29 (1.79%) CISM
13 29 (1.79%) DV Cleared
14 23 (1.42%) MCP
15 22 (1.36%) PRINCE2 Certification
16 21 (1.30%) CISA
17 19 (1.18%) CCNP
18 16 (0.99%) MCITP
19 12 (0.74%) PMI Certification
Quality Assurance & Compliance
1 236 (14.60%) SLA
2 44 (2.72%) ISO/IEC 27001
3 36 (2.23%) QA
4 32 (1.98%) COBIT
5 23 (1.42%) PCI DSS
6 17 (1.05%) PMBOK
7 15 (0.93%) Sarbanes-Oxley
8 14 (0.87%) ISO 9001
9 9 (0.56%) ISO/IEC 20000
10 5 (0.31%) RosettaNet
11 3 (0.19%) Data Quality
12 2 (0.12%) ISO 9000
13 1 (0.062%) GAMP
13 1 (0.062%) ISO 14001
System Software
1 196 (12.13%) Active Directory
2 113 (6.99%) VMware Infrastructure
3 33 (2.04%) XenApp
4 20 (1.24%) XenDesktop
5 18 (1.11%) Terminal Services
6 16 (0.99%) Microsoft App-V
7 15 (0.93%) VMware ESX
8 12 (0.74%) Hyper-V
9 11 (0.68%) vSphere
9 11 (0.68%) VMware Workstation
10 10 (0.62%) vCloud
11 6 (0.37%) Snort
12 5 (0.31%) Terminal Server
13 4 (0.25%) Firmware
13 4 (0.25%) Varnish
14 2 (0.12%) BitLocker
14 2 (0.12%) Xen
14 2 (0.12%) Microsoft Virtual Server
14 2 (0.12%) Oracle RAC
15 1 (0.062%) VMware ESXi
Systems Management
1 79 (4.89%) SCCM
2 31 (1.92%) SCOM
3 15 (0.93%) Puppet
4 14 (0.87%) ServiceCenter
5 12 (0.74%) HP Quality Center
5 12 (0.74%) Tivoli
6 8 (0.50%) Nagios
7 7 (0.43%) Systems Management Server (SMS)
7 7 (0.43%) Netcool
7 7 (0.43%) WSUS
7 7 (0.43%) HP UCMDB
8 6 (0.37%) Opscode Chef
8 6 (0.37%) Norton AntiVirus
9 5 (0.31%) Backup Exec
9 5 (0.31%) SCOrch
9 5 (0.31%) Casper Suite
10 4 (0.25%) OpenView
10 4 (0.25%) Unicenter
10 4 (0.25%) Control-M
10 4 (0.25%) CA LISA
Vendors
1 341 (21.10%) Microsoft
2 181 (11.20%) ServiceNow
3 170 (10.52%) VMware
4 162 (10.02%) Remedy
5 120 (7.43%) Cisco
6 115 (7.12%) HP
7 106 (6.56%) Citrix
8 94 (5.82%) Oracle
9 72 (4.46%) BMC
10 55 (3.40%) Dell
11 41 (2.54%) FrontRange
12 40 (2.48%) LANDesk
13 38 (2.35%) SAP
14 36 (2.23%) IBM
15 32 (1.98%) NetApp
16 24 (1.49%) Red Hat
17 21 (1.30%) CollabNet
18 20 (1.24%) Symantec
18 20 (1.24%) Computacenter
19 19 (1.18%) CA
Berkshire
E-synergy Solutions
Salary: £35000 - £40000 per annum + Benefits
Posted: 15 hours ago
London
Nicoll Curtin
Salary: £75000 - £125000 per annum + Bonus + Excellent benefits
Posted: 17 hours ago
Basingstoke, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £26500 - £33000 per annum + Benefits
Posted: 22 hours ago
Bracknell, Berkshire
Pesaro
Salary: From £35,000 to £40,000 per annum Flex Benefits Package - details on a
Posted: 22 hours ago
Crewe, Cheshire
WEX Europe Ltd
Salary: Competitive
Posted: Yesterday
Midlands
Redrock Consulting Ltd
Salary: £60000 - £75000 per annum + Great Benefits
Posted: Yesterday
Reading, Berkshire
83Zero
Salary: From £35,000 to £37,000 per annum
Posted: Yesterday
Reading, Berkshire
83Zero
Salary: From £35,000 to £37,000 per annum
Posted: Yesterday
Woking, Surrey
HAYS INFORMATION TECHNOLOGY
Salary: £18000.00 - £22000.00 per annum + benefits
Posted: Yesterday
Bristol, Avon
Professionals in Law
Salary: Competitive
Posted: 2 days ago
South West London
Araya Partners Ltd
Salary: From £32,000 to £35,000 per annum Salary is approx 32-35k base + bonus
Posted: 2 days ago
City, London
Informatiq Consulting
Salary: £45000 - £50000 per annum
Posted: 2 days ago
Hounslow, Middlesex
Brightred Resourcing Limited
Salary: Up to £70,000 per annum Plus Bonus & Benefits
Posted: 2 days ago
Birmingham, Warwickshire
NES IT
Salary: Competitive
Posted: 2 days ago
City, London
Hays Talent Solutions
Salary: £240.00 per annum
Posted: 2 days ago
Central London / West End
Cognizant
Posted: 2 days ago
London
NES IT
Salary: Competitive
Posted: 3 days ago
London
Blue Fire Professional Services
Salary: Up to £28,000 per annum + excellent benefits package
Posted: 3 days ago
York, North Yorkshire
Vertical IT
Salary: £65000 - £80000 per annum + excellent benefits
Posted: 3 days ago
City, London
Deerfoot IT Resources Ltd
Salary: £55000 - £60000 per annum + banking bonus + bens
Posted: 3 days ago