The first table below looks at the demand for ITSM skills in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 30 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the England region.

Location
3 months to
30 Jul 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 354 429 453
Rank change year-on-year
+75 +24
Permanent jobs citing ITSM 790 519 500
As % of all permanent IT jobs located in England 0.72% 0.51% 0.45%
As % of the Processes & Methodologies category 0.90% 0.65% 0.58%
Number of salaries quoted 636 422 404
Average salary £45,000 £45,000 £44,166
Average salary % change year-on-year
- +1.88%
90% offered a salary of more than £26,500 £27,500 £30,000
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%
Processes & Methodologies Category
England
Permanent IT job ads with a match in the
Processes & Methodologies category
87927 80192 86198
As % of all permanent IT jobs located in England 80.43% 78.81% 77.60%
Number of salaries quoted 71391 66120 73967
Average salary £49,000 £47,500 £47,000
Average salary % change year-on-year
+3.15% +1.06%
90% offered a salary of more than £31,500 £30,000 £30,000
10% offered a salary of more than £72,500 £75,000 £72,500
UK excluding London average salary £42,500 £40,500 £40,000
% change year-on-year
+4.93% +1.25%
ITSM
UK

ITSM
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the England region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in England

ITSM
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the England region.

ITSM Salary Trend in England

ITSM
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing ITSM across the England region over the 3 months to 30 July 2014.

ITSM Salary Histogram in England

ITSM
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the England region over the 3 months to 30 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +38 331 £50,000 -9.09% 34
South East +18 205 £40,000 -5.88% 17
Yorkshire +2 66 £43,500 -0.57% 7
South West +12 56 £41,000 +7.89% 11
East of England +31 44 £43,500 -0.57% 2
West Midlands +20 32 £60,000 +39.53%
East Midlands -2 25 £40,857 +16.73% 1
North West +15 19 £67,500 +134.78% 3
Midlands +10 2 £50,000 +17.64%
North East +1 2 £51,750 +65.60% 1
ITSM
UK

ITSM
Top 30 Related IT Skills in England

For the 6 months to 30 July 2014, IT jobs across the England region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 1293 (77.80%) Service Management
2 1177 (70.82%) ITIL
3 513 (30.87%) Finance
4 404 (24.31%) Windows
5 382 (22.98%) Service Delivery
6 352 (21.18%) Microsoft
7 339 (20.40%) SQL
8 274 (16.49%) Project Management
9 253 (15.22%) Degree
10 213 (12.82%) SLA
11 212 (12.76%) Remedy
11 212 (12.76%) Remedy ITSM
12 196 (11.79%) MS Excel
13 192 (11.55%) ServiceNow
14 190 (11.43%) Change Management
15 186 (11.19%) ITIL Certification
16 185 (11.13%) VMware
17 181 (10.89%) Problem Management
18 179 (10.77%) Oracle
19 176 (10.59%) SQL Server
20 174 (10.47%) MS Office
21 166 (9.99%) Active Directory
22 157 (9.45%) PRINCE2
23 154 (9.27%) BMC
24 134 (8.06%) ITIL V3
25 131 (7.88%) Citrix
26 125 (7.52%) Management Information System
27 122 (7.34%) Configuration Management
28 117 (7.04%) Release Management
29 116 (6.98%) VMware Infrastructure

ITSM
Top Related IT Skills in England by Category

For the 6 months to 30 July 2014, IT jobs across the England region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 95 (5.72%) MS Exchange
2 79 (4.75%) SharePoint
3 64 (3.85%) IIS
4 55 (3.31%) Apache
5 51 (3.07%) Tomcat
6 47 (2.83%) Exchange Server 2010
7 43 (2.59%) Exchange Server 2013
8 26 (1.56%) SharePoint Server
9 25 (1.50%) BizTalk Server
10 20 (1.20%) Blackberry Enterprise Server
11 19 (1.14%) CMS
12 15 (0.90%) Documentum
13 13 (0.78%) Lync
14 12 (0.72%) CICS
15 10 (0.60%) SharePoint 2010
16 8 (0.48%) Oracle HTTP Server
16 8 (0.48%) Oracle Workflow
16 8 (0.48%) WebSphere
17 7 (0.42%) Exchange Server 2007
17 7 (0.42%) JCAPS
Applications
1 196 (11.79%) MS Excel
2 174 (10.47%) MS Office
3 45 (2.71%) MS PowerPoint
4 34 (2.05%) MS Visio
5 17 (1.02%) Spreadsheet
6 9 (0.54%) MS Project
7 2 (0.12%) PaintShop Pro
8 1 (0.060%) InfoPath
8 1 (0.060%) Acrobat
Business Applications
1 212 (12.76%) Remedy ITSM
2 38 (2.29%) assyst
3 15 (0.90%) Remedy AR System
4 13 (0.78%) Misys Opics
4 13 (0.78%) Oracle General Ledger
5 5 (0.30%) SAP FI/CO
5 5 (0.30%) SAP CO
5 5 (0.30%) SAP FI
6 4 (0.24%) SAP MM
7 3 (0.18%) Dynamics CRM
7 3 (0.18%) SAP R/3
7 3 (0.18%) SAP PP
8 2 (0.12%) SAP GRC
8 2 (0.12%) SAP BPC
8 2 (0.12%) SAP Oil and Gas
9 1 (0.060%) Oracle Receivables
Cloud Services
1 73 (4.39%) SaaS
2 21 (1.26%) PaaS
3 10 (0.60%) Amazon AWS
4 9 (0.54%) IaaS
5 7 (0.42%) Amazon EC2
6 6 (0.36%) Office 365
7 5 (0.30%) Cloud Computing
8 4 (0.24%) Microsoft Azure
9 3 (0.18%) Google Apps
Communications & Networking
1 75 (4.51%) SAN
2 70 (4.21%) DNS
3 65 (3.91%) Firewall
4 61 (3.67%) TCP/IP
5 59 (3.55%) WAN
6 49 (2.95%) LAN
6 49 (2.95%) VPN
7 47 (2.83%) Internet
8 45 (2.71%) SSL
9 34 (2.05%) LDAP
10 28 (1.68%) NAS
11 26 (1.56%) DHCP
12 21 (1.26%) VoIP
13 15 (0.90%) DSL
14 14 (0.84%) SMTP
14 14 (0.84%) Wi-Fi
15 13 (0.78%) MPLS
16 12 (0.72%) HTTP
17 9 (0.54%) Network Security
17 9 (0.54%) Wireless
Database & Business Intelligence
1 176 (10.59%) SQL Server
2 60 (3.61%) MySQL
3 57 (3.43%) Relational Database
4 47 (2.83%) SQL Server Reporting Services
5 35 (2.11%) SQL Server Integration Services
6 26 (1.56%) Oracle Database
6 26 (1.56%) DB2
6 26 (1.56%) RDBMS
7 22 (1.32%) Data Warehouse
8 21 (1.26%) SQL Server 2008
9 12 (0.72%) SQL Server Analysis Services
10 11 (0.66%) SQL Server 2005
10 11 (0.66%) VLDB
11 10 (0.60%) Oracle Reports
11 10 (0.60%) Big Data
11 10 (0.60%) Microsoft Analysis Services
12 9 (0.54%) SQL Server 2012
12 9 (0.54%) PostgreSQL
12 9 (0.54%) Crystal Reports
12 9 (0.54%) MS Access
Development Applications
1 23 (1.38%) JIRA
2 21 (1.26%) Team Foundation Server
3 14 (0.84%) Visual Studio
4 9 (0.54%) Selenium
4 9 (0.54%) Subversion
5 7 (0.42%) Jenkins
6 6 (0.36%) Eclipse
6 6 (0.36%) Hudson
7 5 (0.30%) JBehave
7 5 (0.30%) Behat
7 5 (0.30%) Cucumber
7 5 (0.30%) Bugzilla
8 4 (0.24%) Xcode
9 2 (0.12%) JUnit
9 2 (0.12%) Serena SBM
10 1 (0.060%) Talend Open Studio
10 1 (0.060%) TeamCity
10 1 (0.060%) MSI
General
1 513 (30.87%) Finance
2 111 (6.68%) Telecoms
3 109 (6.56%) Banking
4 71 (4.27%) Law
5 68 (4.09%) Advertising
6 46 (2.77%) Marketing
7 44 (2.65%) Legal
8 37 (2.23%) Back Office
9 32 (1.93%) Retail
10 21 (1.26%) French Language
11 18 (1.08%) Financial Institution
12 12 (0.72%) German Language
13 10 (0.60%) Manufacturing
13 10 (0.60%) Games
14 7 (0.42%) Investment Banking
14 7 (0.42%) Publishing
15 6 (0.36%) Front Office
15 6 (0.36%) Local Government
15 6 (0.36%) General Ledger
16 5 (0.30%) Spanish Language
Job Titles
1 302 (18.17%) Analyst
2 286 (17.21%) Service Manager
3 193 (11.61%) Consultant
4 101 (6.08%) Delivery Manager
4 101 (6.08%) Support Analyst
5 100 (6.02%) Applications Support
5 100 (6.02%) Developer
6 97 (5.84%) Services Delivery Manager
7 87 (5.23%) Architect
8 80 (4.81%) ITSM Consultant
9 69 (4.15%) Service Analyst
10 65 (3.91%) Technical Manager
11 60 (3.61%) Transition Manager
12 56 (3.37%) Technical Consultant
12 56 (3.37%) Support Engineer
13 50 (3.01%) Management Consultant
13 50 (3.01%) Senior Manager
14 48 (2.89%) Applications Support Analyst
15 47 (2.83%) Service Transition Manager
16 46 (2.77%) Service Management Consultant
Libraries, Frameworks & Software Standards
1 111 (6.68%) XML
2 105 (6.32%) HTML
3 98 (5.90%) Web Services
4 95 (5.72%) CSS
5 81 (4.87%) .NET
6 37 (2.23%) SOAP
7 32 (1.93%) Ajax
8 23 (1.38%) JSON
9 21 (1.26%) ASP.NET
10 20 (1.20%) HTML5
11 18 (1.08%) LAMP
12 15 (0.90%) WAMP
13 12 (0.72%) CSS3
14 11 (0.66%) Software Packaging
14 11 (0.66%) XHTML
14 11 (0.66%) Middleware
15 10 (0.60%) COM
16 7 (0.42%) JDBC
16 7 (0.42%) XML Schema
16 7 (0.42%) Flash
Miscellaneous
1 125 (7.52%) Management Information System
2 101 (6.08%) CMDB
3 57 (3.43%) Computer Science
4 36 (2.17%) Blackberry
5 28 (1.68%) GIS
5 28 (1.68%) Enterprise Software
6 23 (1.38%) Replication
7 22 (1.32%) Clustering
8 20 (1.20%) Client/Server
8 20 (1.20%) Smartphone
9 18 (1.08%) Foreign Exchange (FX)
10 17 (1.02%) Mainframe
11 16 (0.96%) Statistics
12 13 (0.78%) PKI
12 13 (0.78%) Social Media
12 13 (0.78%) STB
13 12 (0.72%) IBM Mainframe
14 11 (0.66%) Video Conferencing
14 11 (0.66%) Mobile App
15 10 (0.60%) NHS
Operating Systems
1 404 (24.31%) Windows
2 106 (6.38%) Windows 7
3 101 (6.08%) Windows Server 2008
4 100 (6.02%) Linux
5 89 (5.35%) UNIX
6 47 (2.83%) Windows XP
7 34 (2.05%) Windows Server 2012
7 34 (2.05%) Apple iOS
7 34 (2.05%) Windows Server 2003
8 30 (1.81%) Android
9 28 (1.68%) Solaris
10 26 (1.56%) Windows 8
11 17 (1.02%) Red Hat Enterprise Linux
12 12 (0.72%) zOS
12 12 (0.72%) Mac OS
13 7 (0.42%) Mac OS X
14 6 (0.36%) AIX
15 4 (0.24%) CentOS
16 3 (0.18%) Windows 2000
17 2 (0.12%) Oracle Linux
Processes & Methodologies
1 1293 (77.80%) Service Management
2 1177 (70.82%) ITIL
3 382 (22.98%) Service Delivery
4 274 (16.49%) Project Management
5 190 (11.43%) Change Management
6 181 (10.89%) Problem Management
7 157 (9.45%) PRINCE2
8 134 (8.06%) ITIL V3
9 122 (7.34%) Configuration Management
10 117 (7.04%) Release Management
11 115 (6.92%) Incident Management
12 85 (5.11%) Business Development
13 80 (4.81%) Stakeholder Management
14 79 (4.75%) Agile Software Development
15 78 (4.69%) Continuous Improvement
16 76 (4.57%) Disaster Recovery
17 66 (3.97%) Business Continuity
18 61 (3.67%) Root Cause Analysis
18 61 (3.67%) Information Security
18 61 (3.67%) Workflow
Programming Languages
1 339 (20.40%) SQL
2 107 (6.44%) JavaScript
3 96 (5.78%) Java
4 64 (3.85%) PowerShell
5 45 (2.71%) Perl
6 43 (2.59%) PHP
7 41 (2.47%) C#
8 38 (2.29%) VBA
9 25 (1.50%) C
10 22 (1.32%) C++
11 21 (1.26%) ABAP
12 18 (1.08%) PL/SQL
13 16 (0.96%) Python
13 16 (0.96%) VB
14 12 (0.72%) VB.NET
15 9 (0.54%) Objective-C
16 7 (0.42%) T-SQL
17 6 (0.36%) VBScript
18 5 (0.30%) VC++
19 4 (0.24%) PHP5
Qualifications
1 253 (15.22%) Degree
2 186 (11.19%) ITIL Certification
3 77 (4.63%) ITIL Foundation Certificate
4 67 (4.03%) Microsoft Certification
5 61 (3.67%) ISEB
6 50 (3.01%) Security Cleared
7 45 (2.71%) MCSE
8 38 (2.29%) MCP
9 34 (2.05%) CISSP
10 31 (1.87%) VMware Certified Professional (VCP)
11 29 (1.74%) SC Cleared
12 23 (1.38%) Cisco Certification
13 21 (1.26%) MCSA
14 19 (1.14%) CISA
15 17 (1.02%) CCNA
16 16 (0.96%) CCA
17 13 (0.78%) PRINCE2 Certification
17 13 (0.78%) PMI Certification
18 12 (0.72%) CCNP
19 10 (0.60%) Citrix Certification
Quality Assurance & Compliance
1 213 (12.82%) SLA
2 53 (3.19%) QA
3 48 (2.89%) COBIT
4 34 (2.05%) ISO/IEC 27001
5 18 (1.08%) Sarbanes-Oxley
6 13 (0.78%) PCI DSS
7 10 (0.60%) ISO 9000
8 7 (0.42%) ISO/IEC 20000
8 7 (0.42%) ISO 9001
9 2 (0.12%) Data Quality
10 1 (0.060%) GPG13
System Software
1 166 (9.99%) Active Directory
2 116 (6.98%) VMware Infrastructure
3 78 (4.69%) XenApp
4 24 (1.44%) XenDesktop
5 23 (1.38%) Microsoft App-V
6 20 (1.20%) vSphere
7 17 (1.02%) XenServer
7 17 (1.02%) VMware ESX
8 10 (0.60%) Oracle RMAN
9 9 (0.54%) VMware Workstation
10 8 (0.48%) Hyper-V
11 7 (0.42%) Xen
11 7 (0.42%) vCloud
12 6 (0.36%) VMware ESXi
12 6 (0.36%) Snort
13 5 (0.30%) NLBS
13 5 (0.30%) Squid
14 2 (0.12%) Terminal Services
14 2 (0.12%) OpenSSH
14 2 (0.12%) Citrix Presentation Server
Systems Management
1 79 (4.75%) SCCM
2 21 (1.26%) SCOM
3 19 (1.14%) Tivoli
4 17 (1.02%) OpenView
5 14 (0.84%) Norton AntiVirus
5 14 (0.84%) Netcool
6 12 (0.72%) Oracle Enterprise Manager
6 12 (0.72%) TeMIP
6 12 (0.72%) HP NNM
6 12 (0.72%) OVPI
7 11 (0.66%) Puppet
7 11 (0.66%) Opscode Chef
8 10 (0.60%) Data Guard
9 9 (0.54%) Systems Management Server (SMS)
10 8 (0.48%) Nagios
10 8 (0.48%) Backup Exec
10 8 (0.48%) HP UCMDB
11 7 (0.42%) WMI
11 7 (0.42%) NSN NetAct
11 7 (0.42%) BMC PATROL
Vendors
1 352 (21.18%) Microsoft
2 212 (12.76%) Remedy
3 192 (11.55%) ServiceNow
4 185 (11.13%) VMware
5 179 (10.77%) Oracle
6 154 (9.27%) BMC
7 131 (7.88%) Citrix
8 112 (6.74%) HP
9 74 (4.45%) Cisco
10 68 (4.09%) IBM
11 57 (3.43%) NetApp
12 53 (3.19%) EMC
13 51 (3.07%) SAP
14 41 (2.47%) Apple
15 33 (1.99%) Symantec
16 26 (1.56%) CA
17 23 (1.38%) Sun
18 21 (1.26%) Red Hat
19 18 (1.08%) CheckPoint
20 16 (0.96%) Dell
City, London
Informatiq Consulting
Salary: £35000 - £55000 per annum
Posted: 1 hour ago
Peterborough, Cambridgeshire
Kelway Ltd
Salary: From £26,000 to £29,000 per annum plus benefits and career progression
Posted: 20 hours ago
Bristol, Avon
Global Technology Solutions Ltd
Salary: £33000 - £35000 per annum + bonus+ben
Posted: 20 hours ago
South West London
I4 Recruitment
Salary: £50k - 60k per year + package
Posted: 23 hours ago
City, London
Deerfoot IT Resources Ltd
Salary: £50000 - £65000 per annum
Posted: Yesterday
Manchester, Lancashire
The Co-operative Group
Salary: From £28,633 to £35,791 per annum + benefits
Posted: Yesterday
Hampshire
Nationwide People Ltd
Salary: £50000 - £70000 Per Annum + bonus + benefits
Posted: Yesterday
Taunton, Somerset
UKHO
Salary: £37,935 per annum + benefits
Posted: Yesterday
London
Harvey Nash plc
Salary: £28000 - £34000 per annum + Shift Allowance + Training
Posted: Yesterday
London
Harvey Nash plc
Salary: £25000 - £34000 per annum + Shift Allowance
Posted: Yesterday
London
Lorien Resourcing
Salary: £45000 - £65000 per annum + Excellent Salary and Package on offer
Posted: Yesterday
Somerset
The United Kingdom Hydrographic Office
Posted: Yesterday
Reigate, Surrey
TLP Consultancy Ltd.
Salary: £26000 - £30000 per annum + Car + Package
Posted: 2 days ago
City, London
Venturi
Salary: £40000.00 - £45000.00 per annum + extensive benefits
Posted: 2 days ago
East Sussex
ARC IT Recruitment Ltd
Salary: £45000 Per Annum
Posted: 2 days ago
Filton, Gloucestershire
BAE - AMS
Salary: Negotiable
Posted: 3 days ago
South East London
set2recruit
Salary: From £45,000 to £65,000 per annum + bonus + benefits
Posted: 4 days ago
West Yorkshire
Lorien Resourcing
Salary: £40000 - £46000 per annum + Bonus + Benefits
Posted: 4 days ago
Swindon, Wiltshire
Global Technology Solutions Ltd
Salary: £50000 - £55000 per annum + bonus +car allow OTE £100k
Posted: 5 days ago
Nottingham, Nottinghamshire
HAYS INFORMATION TECHNOLOGY
Salary: £35000.00 - £50000.00 per annum + Excellent Benefits
Posted: 5 days ago