The table below looks at the statistics for ITSM skills in IT jobs advertised for the England region. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 24 February 2017 with a comparison to the same period over the previous 2 years.

3 months to
24 Feb 2017
Same period 2016 Same period 2015
IT Service Management (ITSM)
UK / England
Rank 341 325 396
Rank change year-on-year
-16 +71
Permanent jobs citing ITSM 678 928 717
As % of all permanent IT jobs located in England 0.86% 0.97% 0.72%
As % of the Processes & Methodologies category 0.97% 1.10% 0.83%
Number of salaries quoted 489 730 586
Median salary £49,250 £45,000 £45,000
Median salary % change year-on-year
+9.44% -
90% offered a salary of more than £26,500 £25,250 £26,000
10% offered a salary of more than £72,000 £67,500 £70,000
UK excluding London median salary £45,000 £43,250 £40,500
% change year-on-year
+4.04% +6.79%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the England region.

Processes & Methodologies Category
England
Permanent IT job ads with a match in the
Processes & Methodologies category
70158 84275 86248
As % of all permanent IT jobs located in England 88.85% 88.36% 86.67%
Number of salaries quoted 58065 70779 71293
Median salary £50,000 £50,000 £48,500
Median salary % change year-on-year
- +3.09%
90% offered a salary of more than £32,500 £32,500 £31,500
10% offered a salary of more than £77,500 £75,000 £77,500
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

ITSM
Jobs Demand Trend in England

The demand trend of job ads across the England region citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in England

ITSM
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the England region.

ITSM Salary Trend in England

ITSM
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing ITSM across the England region over the 3 months to 24 February 2017.

ITSM Salary Histogram in England

ITSM
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the England region over the 3 months to 24 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +39 291 £50,000 - 28
South East -11 148 £44,000 +12.82% 17
South West +5 78 £44,000 +13.54% 10
North West -29 47 £44,000 +3.52% 3
East of England -3 40 £61,500 +2.50% 5
Yorkshire +13 33 £42,500 +16.43% 4
West Midlands -4 33 £45,000 -8.16% 4
East Midlands -5 13 £44,317 +36.35% 4
North East +4 3 £26,250 -47.50% 1
ITSM
UK

ITSM
Top 30 Related IT Skills in England

For the 6 months to 24 February 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region with a requirement for ITSM.

1 1199 (76.03%) ITIL
2 1157 (73.37%) Service Management
3 399 (25.30%) Microsoft
4 314 (19.91%) Service Delivery
5 312 (19.78%) Finance
6 289 (18.33%) Windows
7 271 (17.18%) Agile Software Development
8 264 (16.74%) Project Management
9 262 (16.61%) SLA
10 261 (16.55%) MS Excel
11 245 (15.54%) ServiceNow
12 241 (15.28%) Degree
13 231 (14.65%) ITIL V3
14 198 (12.56%) MS Office
15 195 (12.37%) PRINCE2
16 193 (12.24%) Data Centre
17 180 (11.41%) Incident Management
18 178 (11.29%) Active Directory
19 177 (11.22%) Problem Management
20 170 (10.78%) Stakeholder Management
21 163 (10.34%) Change Management
22 162 (10.27%) Analytical Skills
23 160 (10.15%) Service Design
24 157 (9.96%) ITIL Certification
25 148 (9.38%) Linux
26 133 (8.43%) Continuous Improvement
27 120 (7.61%) VMware
28 118 (7.48%) Programme Management
29 117 (7.42%) Security Cleared
30 114 (7.23%) Management Information System

ITSM
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 66 (4.19%) MS Exchange
2 64 (4.06%) SharePoint
3 37 (2.35%) CMS
4 33 (2.09%) Exchange Server 2010
5 24 (1.52%) Tomcat
6 22 (1.40%) Skype for Business
7 19 (1.20%) Apache
7 19 (1.20%) Blackberry Enterprise Server
8 13 (0.82%) Exchange Server 2007
8 13 (0.82%) IIS
9 11 (0.70%) IBM Notes
10 9 (0.57%) SharePoint 2010
11 6 (0.38%) BizTalk Server
11 6 (0.38%) Exchange Server 2013
11 6 (0.38%) SharePoint 2013
12 5 (0.32%) Exchange Server 2003
12 5 (0.32%) Oracle SOA Suite
13 4 (0.25%) Exchange Server 2000
13 4 (0.25%) Jetty
13 4 (0.25%) Oracle Service Bus
Applications
1 261 (16.55%) MS Excel
2 198 (12.56%) MS Office
3 89 (5.64%) MS PowerPoint
4 13 (0.82%) MS Visio
5 8 (0.51%) Adobe Creative Suite
5 8 (0.51%) Final Cut Pro
6 7 (0.44%) MS Project
6 7 (0.44%) Spreadsheet
7 4 (0.25%) AutoCAD
7 4 (0.25%) SOLIDWORKS
8 1 (0.063%) Acrobat
Business Applications
1 92 (5.83%) Remedy ITSM
2 18 (1.14%) SAP Oil and Gas
3 6 (0.38%) Remedy AR System
4 5 (0.32%) Dynamics CRM
4 5 (0.32%) Oracle EBS
4 5 (0.32%) Oracle Financials
4 5 (0.32%) Unit4 Business World
5 4 (0.25%) Salesforce.com CRM
6 3 (0.19%) assyst
6 3 (0.19%) HFM
6 3 (0.19%) Hyperion Enterprise
6 3 (0.19%) Hyperion Planning
7 2 (0.13%) SAP ERP
8 1 (0.063%) Dynamics GP
8 1 (0.063%) Oracle CRM
8 1 (0.063%) SAP ECC
8 1 (0.063%) SAP HR
8 1 (0.063%) SAP Payroll
Cloud Services
1 61 (3.87%) PaaS
2 59 (3.74%) IaaS
3 56 (3.55%) Microsoft Azure
4 55 (3.49%) Office 365
5 30 (1.90%) Cloud Computing
5 30 (1.90%) SaaS
6 24 (1.52%) Amazon AWS
7 22 (1.40%) Slack
8 6 (0.38%) iTunes
9 5 (0.32%) Yammer
10 3 (0.19%) Azure Active Directory
10 3 (0.19%) G Suite
11 2 (0.13%) Bluemix
11 2 (0.13%) Data Lake Analytics
11 2 (0.13%) IBM Cloud
12 1 (0.063%) Force.com
12 1 (0.063%) Google Drive
Communications & Networking
1 96 (6.09%) Firewall
2 93 (5.90%) DNS
3 91 (5.77%) Internet
4 90 (5.71%) WAN
5 80 (5.07%) LAN
5 80 (5.07%) VPN
6 64 (4.06%) TCP/IP
7 61 (3.87%) Network Security
8 51 (3.23%) DHCP
9 50 (3.17%) SAN
10 45 (2.85%) Wireless
11 35 (2.22%) BGP
12 32 (2.03%) OSPF
12 32 (2.03%) SMS
13 31 (1.97%) VLAN
14 30 (1.90%) HSRP
14 30 (1.90%) RIP
14 30 (1.90%) VRRP
15 29 (1.84%) Converged Networks
16 28 (1.78%) Structured Cabling
Database & Business Intelligence
1 60 (3.80%) SQL Server
2 38 (2.41%) SQL Server Reporting Services
3 33 (2.09%) SQL Server Integration Services
4 32 (2.03%) Relational Database
5 27 (1.71%) Big Data
6 26 (1.65%) Data Warehouse
7 25 (1.59%) MySQL
8 21 (1.33%) QlikView
9 20 (1.27%) Power BI
10 17 (1.08%) PostgreSQL
11 16 (1.01%) MongoDB
11 16 (1.01%) SQL Server 2016
11 16 (1.01%) SQL Server Analysis Services
12 15 (0.95%) SQL Server 2008
13 12 (0.76%) Spotfire
14 11 (0.70%) Hadoop
15 10 (0.63%) HDInsight
16 8 (0.51%) Azure SQL Database
16 8 (0.51%) Business Intelligence Development Studio
16 8 (0.51%) SAP HANA
Development Applications
1 24 (1.52%) JIRA
2 18 (1.14%) Visual Studio
3 14 (0.89%) Team Foundation Server
4 9 (0.57%) Selenium
5 8 (0.51%) Git (software)
5 8 (0.51%) JMeter
5 8 (0.51%) LoadRunner
5 8 (0.51%) LoadUI
5 8 (0.51%) Ranorex
5 8 (0.51%) SoapUI
6 6 (0.38%) Jenkins
7 4 (0.25%) Eclipse
8 2 (0.13%) Bitbucket
8 2 (0.13%) Cucumber
8 2 (0.13%) Subversion
9 1 (0.063%) Balsamiq Mockups
General
1 312 (19.78%) Finance
2 48 (3.04%) Telecoms
3 44 (2.79%) Banking
3 44 (2.79%) Retail
4 33 (2.09%) Marketing
5 26 (1.65%) Billing
6 24 (1.52%) Manufacturing
7 21 (1.33%) Legal
8 19 (1.20%) Publishing
9 17 (1.08%) Back Office
10 16 (1.01%) Law
11 12 (0.76%) Electronics
12 11 (0.70%) Local Government
13 9 (0.57%) Investment Banking
14 6 (0.38%) Financial Institution
15 5 (0.32%) German Language
16 4 (0.25%) Advertising
16 4 (0.25%) French Language
17 3 (0.19%) Arabic Language
17 3 (0.19%) Pharmaceutical
Job Titles
1 293 (18.58%) Analyst
2 248 (15.73%) Service Manager
3 158 (10.02%) IT Manager
4 138 (8.75%) Consultant
5 129 (8.18%) Service Analyst
6 106 (6.72%) Developer
7 102 (6.47%) IT Services Manager
8 86 (5.45%) Service Desk Analyst
9 83 (5.26%) Delivery Manager
10 82 (5.20%) Services Delivery Manager
11 81 (5.14%) Support Analyst
12 78 (4.95%) Architect
13 56 (3.55%) ITIL Manager
14 54 (3.42%) Administrator
15 52 (3.30%) IT Analyst
16 50 (3.17%) ServiceNow Developer
17 49 (3.11%) IT Support
18 47 (2.98%) Management Consultant
19 46 (2.92%) Service Management Consultant
20 42 (2.66%) ITIL Service Manager
Libraries, Frameworks & Software Standards
1 100 (6.34%) HTML
2 89 (5.64%) XML
3 88 (5.58%) CSS
4 70 (4.44%) Web Services
5 48 (3.04%) Ajax
6 45 (2.85%) .NET
7 39 (2.47%) SOAP
8 34 (2.16%) REST
9 32 (2.03%) Flash
10 23 (1.46%) Software Packaging
11 16 (1.01%) Middleware
12 14 (0.89%) XHTML
13 11 (0.70%) LAMP
14 10 (0.63%) LAPP Stack
15 9 (0.57%) AngularJS
16 7 (0.44%) ASP.NET
16 7 (0.44%) SAP Fiori
16 7 (0.44%) SAPUI5
17 5 (0.32%) D3.js
17 5 (0.32%) Twitter Bootstrap
Miscellaneous
1 193 (12.24%) Data Centre
2 162 (10.27%) Analytical Skills
3 114 (7.23%) Management Information System
4 79 (5.01%) Computer Science
5 78 (4.95%) NHS
6 69 (4.38%) Video Conferencing
7 67 (4.25%) CMDB
8 60 (3.80%) BYOD
9 35 (2.22%) Blackberry
10 33 (2.09%) Virtual Team
11 24 (1.52%) User Experience
12 17 (1.08%) Driving Licence
12 17 (1.08%) Enterprise Software
13 14 (0.89%) Data Protection Act
14 13 (0.82%) Linux Command Line
15 11 (0.70%) Fintech
15 11 (0.70%) Mobile Computing
16 10 (0.63%) e-Learning
16 10 (0.63%) Hybrid Cloud
17 9 (0.57%) Data Structures
Operating Systems
1 289 (18.33%) Windows
2 148 (9.38%) Linux
3 78 (4.95%) Windows Server
4 70 (4.44%) Unix
5 64 (4.06%) Windows 7
6 59 (3.74%) Windows Server 2008
7 41 (2.60%) Solaris
8 37 (2.35%) OpenVMS
8 37 (2.35%) Windows 8
9 33 (2.09%) Windows Server 2012
10 27 (1.71%) CentOS
10 27 (1.71%) Windows Server 2003
11 25 (1.59%) Windows 10
12 21 (1.33%) Android
13 20 (1.27%) Apple iOS
13 20 (1.27%) Windows XP
14 17 (1.08%) Red Hat Enterprise Linux
15 12 (0.76%) Mac OS X
16 11 (0.70%) Mac OS
17 10 (0.63%) Windows Phone
Processes & Methodologies
1 1199 (76.03%) ITIL
2 1157 (73.37%) Service Management
3 314 (19.91%) Service Delivery
4 271 (17.18%) Agile Software Development
5 264 (16.74%) Project Management
6 231 (14.65%) ITIL V3
7 195 (12.37%) PRINCE2
8 180 (11.41%) Incident Management
9 177 (11.22%) Problem Management
10 170 (10.78%) Stakeholder Management
11 163 (10.34%) Change Management
12 160 (10.15%) Service Design
13 133 (8.43%) Continuous Improvement
14 118 (7.48%) Programme Management
15 112 (7.10%) Data Protection
16 105 (6.66%) Asset Management
17 102 (6.47%) Performance Management
18 96 (6.09%) Configuration Management
19 95 (6.02%) Workflow
20 88 (5.58%) Scrum
Programming Languages
1 106 (6.72%) JavaScript
2 85 (5.39%) SQL
3 46 (2.92%) C#
3 46 (2.92%) Python
4 39 (2.47%) C
5 37 (2.35%) Perl
6 34 (2.16%) Java
7 29 (1.84%) PowerShell
8 21 (1.33%) PHP
9 20 (1.27%) T-SQL
10 16 (1.01%) Ruby
11 10 (0.63%) VB
12 4 (0.25%) C++
12 4 (0.25%) Scala
13 3 (0.19%) Data Analysis Expressions (DAX)
13 3 (0.19%) Shell Script
14 2 (0.13%) Apex Code
14 2 (0.13%) PL/SQL
15 1 (0.063%) Bash Shell
15 1 (0.063%) R
Qualifications
1 241 (15.28%) Degree
2 157 (9.96%) ITIL Certification
3 117 (7.42%) Security Cleared
4 87 (5.52%) Cisco Certification
5 78 (4.95%) Microsoft Certification
6 70 (4.44%) SC Cleared
7 64 (4.06%) CCNA
8 49 (3.11%) ITIL Foundation Certificate
9 42 (2.66%) ISEB
9 42 (2.66%) MCP
9 42 (2.66%) PRINCE2 Certification
10 38 (2.41%) MCSE
11 25 (1.59%) DV Cleared
12 24 (1.52%) CCNP
13 19 (1.20%) CISSP
13 19 (1.20%) RHCA
14 16 (1.01%) PMP
15 14 (0.89%) JNCIA
16 13 (0.82%) PMI Certification
16 13 (0.82%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 262 (16.61%) SLA
2 82 (5.20%) QA
3 39 (2.47%) ISO/IEC 27001
4 36 (2.28%) COBIT
5 15 (0.95%) Data Quality
5 15 (0.95%) Sarbanes-Oxley
6 12 (0.76%) ISO/IEC 17799
7 11 (0.70%) ISO 9001
8 7 (0.44%) PCI DSS
9 6 (0.38%) WCAG
10 4 (0.25%) ISO22301
11 3 (0.19%) ISO/IEC 12207
12 2 (0.13%) ISO/IEC 20000
12 2 (0.13%) ISO19770
12 2 (0.13%) PMBOK
12 2 (0.13%) Solvency II
13 1 (0.063%) GPG13
13 1 (0.063%) RMADS
System Software
1 178 (11.29%) Active Directory
2 78 (4.95%) VMware Infrastructure
3 25 (1.59%) vSphere
4 22 (1.40%) Hyper-V
5 15 (0.95%) XenApp
6 11 (0.70%) BlackBerry Internet Service
7 8 (0.51%) XenDesktop
8 7 (0.44%) Terminal Services
9 5 (0.32%) Snort
9 5 (0.32%) VMware ESX
10 4 (0.25%) Microsoft App-V
10 4 (0.25%) Virtual Machines
10 4 (0.25%) XenServer
11 3 (0.19%) Docker
11 3 (0.19%) Virtual Desktop
12 2 (0.13%) BitLocker
12 2 (0.13%) ProxySG
12 2 (0.13%) Virtual Servers
12 2 (0.13%) VMware Workstation
13 1 (0.063%) Terminal Server
Systems Management
1 78 (4.95%) SCCM
2 30 (1.90%) AirWatch
3 27 (1.71%) SCOM
4 10 (0.63%) Microsoft Intune
4 10 (0.63%) Opscode Chef
5 8 (0.51%) Puppet
6 7 (0.44%) HP Quality Center
6 7 (0.44%) NetBackup
6 7 (0.44%) vRealize
7 4 (0.25%) ServiceCenter
8 3 (0.19%) Backup Exec
8 3 (0.19%) BladeLogic
8 3 (0.19%) BMC Performance Manager
8 3 (0.19%) DameWare
8 3 (0.19%) EMC NetWorker
8 3 (0.19%) Icinga
8 3 (0.19%) Nmap
8 3 (0.19%) Norton AntiVirus
8 3 (0.19%) Tivoli
8 3 (0.19%) WSUS
Vendors
1 399 (25.30%) Microsoft
2 245 (15.54%) ServiceNow
3 120 (7.61%) VMware
4 102 (6.47%) Cisco
5 94 (5.96%) Remedy
6 61 (3.87%) Juniper
7 58 (3.68%) SAP
8 57 (3.61%) Oracle
9 56 (3.55%) HP
10 49 (3.11%) NetApp
11 44 (2.79%) Citrix
12 40 (2.54%) Cadence
13 39 (2.47%) BMC
14 35 (2.22%) Palo Alto
15 34 (2.16%) Red Hat
16 33 (2.09%) Apple
17 26 (1.65%) Snow
18 24 (1.52%) Dell
19 20 (1.27%) PagerDuty
20 19 (1.20%) Salesforce.com
Croydon, Surrey
Plan-net
Salary: Competitive rate
Posted: 4 hours ago
City, London
Clear Edge Consulting
Salary: From £30,000 to £35,000 per annum Benefits
Posted: 5 hours ago
Kettering, Northamptonshire
Lea Consultancy Ltd
Posted: 3 hours ago
Coventry, West Midlands (County)
FT Select
Salary: From £70,000 to £80,000 per annum
Posted: 6 hours ago
Fareham, Hampshire
Executive Recruitment Services (ERS)
Salary: £40000 - £48000 per annum + Pension, Healthcare
Posted: 9 hours ago
Bristol, Avon
Harris Global
Salary: From £35,000 to £50,000 per annum + excellent benefits package!
Posted: 8 hours ago
Rotherham, South Yorkshire
Oscar
Salary: £25000 - £28000 per annum
Posted: 4 hours ago
City, London
Sanderson
Salary: £65000 - £85000 per annum
Posted: Yesterday
Nottingham, Nottinghamshire
University of Nottingham
Salary: Competitive
Posted: 3 days ago
Reading, Berkshire
Lorien Resourcing
Posted: 5 hours ago
Cheltenham, Gloucestershire
Executive Recruitment Services (ERS)
Salary: £50000 - £60000 per annum
Posted: Yesterday
London
Arden Resourcing Limited
Salary: £30000 - £35000 per annum + Additional benefits
Posted: 2 days ago
Farnborough, Hampshire
Experis Ltd
Salary: £40000.00 per annum
Posted: 2 days ago
Oxfordshire
Networkers
Salary: £38000 - £45000 per annum + Benefits package
Posted: 3 days ago
Leeds, West Yorkshire
Lorien Resourcing
Salary: £45000 - £50000 per annum + Bonus + Pension + Health care
Posted: 3 days ago
Bristol, Avon
Executive Recruitment Services (ERS)
Posted: Yesterday
Bedfordshire
Harvey Nash plc
Salary: £50000 - £55000 per annum
Posted: Yesterday
Manchester, Lancashire
FT Select
Salary: From £30,000 to £35,000 per annum
Posted: 2 days ago
Brighton, East Sussex
ARC IT Recruitment Ltd
Salary: £45k -£50k
Posted: 3 hours ago
Bedfordshire
Harvey Nash plc
Posted: 2 days ago
City, London
Client Server
Salary: £60k to £65k + bonus + benefits
Posted: 2 days ago
City, London
Sanderson
Salary: £55000.00 - £70000 per annum
Posted: 3 days ago
City, London
Spectrum IT Recruitment (South) Ltd
Salary: £60000 - £75000 per annum + 15% bonus, pension, healthcare
Posted: 4 days ago
London
Leidos
Posted: 4 days ago
Birmingham, West Midlands (County)
Harvey Nash plc
Salary: £40000 - £45000 per annum
Posted: 2 days ago
London
Maclean Moore Consulting
Salary: From £50,000 to £70,000 per annum Bonus, Pension, Healthcare, Life Cov
Posted: 6 days ago
Windsor, Berkshire
People Source Consulting
Salary: £80000 per annum + bonus + car allowance
Posted: 4 days ago
Staines, Middlesex
Parham Consulting
Salary: Up to £80,000 per annum plus up to 20% bonus, shares and good benefits
Posted: 2 days ago
York, North Yorkshire
Piksel
Salary: Competitive
Posted: 10 days ago
Salford, Lancashire
Raytheon Systems Ltd
Posted: 2 days ago