The table below looks at the statistics for ITSM skills in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 1 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Sep 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 347 441 464
Rank change year-on-year
+94 +23
Permanent jobs citing ITSM 795 502 501
As % of all permanent IT jobs located in England 0.73% 0.50% 0.45%
As % of the Processes & Methodologies category 0.91% 0.63% 0.58%
Number of salaries quoted 634 400 410
Average salary £42,500 £45,000 £43,500
Average salary % change year-on-year
-5.55% +3.44%
90% offered a salary of more than £25,000 £27,500 £30,000
10% offered a salary of more than £70,150 £70,000 £65,000
UK excluding London average salary £40,857 £42,500 £40,000
% change year-on-year
-3.86% +6.25%
ITSM
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the England region.

Processes & Methodologies Category
England
Permanent IT job ads with a match in the
Processes & Methodologies category
87584 80194 86292
As % of all permanent IT jobs located in England 80.81% 79.57% 78.08%
Number of salaries quoted 70464 66257 73769
Average salary £48,500 £47,500 £47,000
Average salary % change year-on-year
+2.10% +1.06%
90% offered a salary of more than £31,000 £30,000 £30,000
10% offered a salary of more than £72,500 £73,000 £72,500
UK excluding London average salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

ITSM
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the England region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in England

ITSM
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the England region.

ITSM Salary Trend in England

ITSM
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing ITSM across the England region over the 3 months to 1 September 2014.

ITSM Salary Histogram in England

ITSM
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the England region over the 3 months to 1 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +62 337 £48,153 -12.44% 32
South East +39 206 £37,500 -6.25% 19
Yorkshire -11 66 £38,250 -12.57% 5
South West +16 58 £41,750 -12.10% 6
West Midlands +17 35 £60,000 +14.28% 1
East of England 0 26 £35,000 -12.50% 8
East Midlands -1 25 £37,500 +7.14% 1
North West -4 15 £53,500 +52.85% 2
North East -7 3 £42,500 +112.50%
Midlands +12 2 £50,000 +17.64%
ITSM
UK

ITSM
Top 30 Related IT Skills in England

For the 6 months to 1 September 2014, IT jobs across the England region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 1254 (77.94%) Service Management
2 1171 (72.78%) ITIL
3 453 (28.15%) Finance
4 372 (23.12%) Windows
5 350 (21.75%) Service Delivery
6 329 (20.45%) Microsoft
7 321 (19.95%) SQL
8 251 (15.60%) Project Management
9 237 (14.73%) SLA
10 233 (14.48%) Degree
11 193 (12.00%) MS Excel
12 187 (11.62%) MS Office
13 185 (11.50%) Change Management
14 184 (11.44%) Remedy
14 184 (11.44%) Remedy ITSM
15 182 (11.31%) ITIL Certification
16 180 (11.19%) ServiceNow
17 176 (10.94%) VMware
18 169 (10.50%) SQL Server
19 158 (9.82%) Problem Management
20 154 (9.57%) Active Directory
21 153 (9.51%) Oracle
22 150 (9.32%) PRINCE2
23 135 (8.39%) Incident Management
24 133 (8.27%) BMC
25 129 (8.02%) Management Information System
26 125 (7.77%) ITIL V3
27 116 (7.21%) Configuration Management
28 110 (6.84%) Telecoms
29 109 (6.77%) VMware Infrastructure

ITSM
Top Related IT Skills in England by Category

For the 6 months to 1 September 2014, IT jobs across the England region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 74 (4.60%) MS Exchange
2 72 (4.47%) SharePoint
3 59 (3.67%) IIS
4 51 (3.17%) Apache
5 46 (2.86%) Tomcat
6 35 (2.18%) Exchange Server 2010
7 30 (1.86%) Exchange Server 2013
8 22 (1.37%) Blackberry Enterprise Server
9 16 (0.99%) Lync
10 15 (0.93%) SharePoint Server
11 14 (0.87%) BizTalk Server
12 11 (0.68%) SharePoint 2010
12 11 (0.68%) CICS
13 10 (0.62%) WebSphere
14 9 (0.56%) CMS
14 9 (0.56%) Documentum
15 8 (0.50%) Oracle HTTP Server
15 8 (0.50%) Exchange Server 2007
16 7 (0.44%) JCAPS
17 6 (0.37%) IBM Notes
Applications
1 193 (12.00%) MS Excel
2 187 (11.62%) MS Office
3 53 (3.29%) MS PowerPoint
4 40 (2.49%) MS Visio
5 16 (0.99%) MS Project
6 15 (0.93%) Spreadsheet
7 2 (0.12%) Acrobat
7 2 (0.12%) PaintShop Pro
8 1 (0.062%) InfoPath
Business Applications
1 184 (11.44%) Remedy ITSM
2 29 (1.80%) assyst
3 16 (0.99%) Remedy AR System
4 13 (0.81%) Oracle General Ledger
5 10 (0.62%) Misys Opics
6 5 (0.31%) Dynamics CRM
6 5 (0.31%) SAP FI
6 5 (0.31%) SAP FI/CO
6 5 (0.31%) SAP CO
7 4 (0.25%) SAP Oil and Gas
8 2 (0.12%) Agresso
8 2 (0.12%) SAP GRC
9 1 (0.062%) Oracle Receivables
Cloud Services
1 82 (5.10%) SaaS
2 21 (1.31%) PaaS
3 9 (0.56%) IaaS
4 8 (0.50%) Office 365
5 7 (0.44%) Amazon AWS
6 5 (0.31%) Google Apps
6 5 (0.31%) Cloud Computing
7 4 (0.25%) Amazon EC2
7 4 (0.25%) Microsoft Azure
Communications & Networking
1 76 (4.72%) Firewall
2 67 (4.16%) DNS
3 65 (4.04%) SAN
4 57 (3.54%) VPN
5 53 (3.29%) TCP/IP
6 43 (2.67%) Internet
7 41 (2.55%) WAN
8 39 (2.42%) SSL
9 37 (2.30%) LAN
10 30 (1.86%) VoIP
11 27 (1.68%) MPLS
12 26 (1.62%) LDAP
13 24 (1.49%) NAS
14 21 (1.31%) DHCP
15 16 (0.99%) HTTP
15 16 (0.99%) Broadband
16 14 (0.87%) SMTP
17 12 (0.75%) DSL
18 9 (0.56%) Wireless
18 9 (0.56%) FTP
Database & Business Intelligence
1 169 (10.50%) SQL Server
2 58 (3.60%) MySQL
3 50 (3.11%) Relational Database
4 38 (2.36%) SQL Server Reporting Services
5 30 (1.86%) SQL Server Integration Services
6 26 (1.62%) SQL Server 2008
6 26 (1.62%) Data Warehouse
7 24 (1.49%) DB2
8 19 (1.18%) RDBMS
9 17 (1.06%) VLDB
10 16 (0.99%) Data Mining
10 16 (0.99%) Oracle Database
11 10 (0.62%) Big Data
11 10 (0.62%) SQL Server 2012
12 9 (0.56%) QlikView
13 8 (0.50%) SQL Server Analysis Services
14 7 (0.44%) SQL Server 2005
15 6 (0.37%) MS Access
15 6 (0.37%) PostgreSQL
15 6 (0.37%) Microsoft Analysis Services
Development Applications
1 21 (1.31%) Team Foundation Server
2 19 (1.18%) Visual Studio
3 10 (0.62%) JIRA
4 7 (0.44%) Subversion
4 7 (0.44%) Eclipse
5 5 (0.31%) Bugzilla
5 5 (0.31%) Selenium
5 5 (0.31%) JBehave
5 5 (0.31%) Cucumber
5 5 (0.31%) Behat
6 4 (0.25%) Jenkins
6 4 (0.25%) Xcode
7 3 (0.19%) Hudson
8 2 (0.12%) TeamCity
8 2 (0.12%) Serena SBM
8 2 (0.12%) JUnit
9 1 (0.062%) Talend Open Studio
9 1 (0.062%) MSI
General
1 453 (28.15%) Finance
2 110 (6.84%) Telecoms
3 106 (6.59%) Banking
4 57 (3.54%) Advertising
5 49 (3.05%) Law
5 49 (3.05%) Marketing
6 40 (2.49%) Legal
7 38 (2.36%) Retail
8 28 (1.74%) Back Office
9 22 (1.37%) French Language
10 16 (0.99%) Financial Institution
11 12 (0.75%) German Language
12 11 (0.68%) Manufacturing
13 8 (0.50%) Publishing
13 8 (0.50%) Games
14 7 (0.44%) Local Government
15 6 (0.37%) General Ledger
15 6 (0.37%) Electronics
16 5 (0.31%) Front Office
17 4 (0.25%) Investment Banking
Job Titles
1 288 (17.90%) Analyst
2 281 (17.46%) Service Manager
3 193 (12.00%) Consultant
4 104 (6.46%) Developer
5 95 (5.90%) Delivery Manager
6 93 (5.78%) Services Delivery Manager
7 91 (5.66%) Applications Support
8 89 (5.53%) Service Analyst
9 88 (5.47%) Support Analyst
10 82 (5.10%) Architect
10 82 (5.10%) ITSM Consultant
11 62 (3.85%) Technical Manager
12 57 (3.54%) Transition Manager
13 55 (3.42%) Management Consultant
13 55 (3.42%) Support Engineer
13 55 (3.42%) Service Desk Analyst
14 51 (3.17%) Technical Consultant
15 50 (3.11%) Service Management Consultant
16 49 (3.05%) Senior Manager
17 47 (2.92%) IT Services Manager
Libraries, Frameworks & Software Standards
1 101 (6.28%) XML
2 98 (6.09%) HTML
3 92 (5.72%) Web Services
4 91 (5.66%) CSS
5 69 (4.29%) .NET
6 30 (1.86%) Ajax
7 23 (1.43%) SOAP
8 18 (1.12%) JSON
9 17 (1.06%) LAMP
10 15 (0.93%) Middleware
10 15 (0.93%) WAMP
11 14 (0.87%) HTML5
12 13 (0.81%) ASP.NET
13 10 (0.62%) XHTML
14 9 (0.56%) XML Schema
14 9 (0.56%) J2EE
15 7 (0.44%) MFC
15 7 (0.44%) STL
15 7 (0.44%) Boost C++ Libraries
16 6 (0.37%) Java EE
Miscellaneous
1 129 (8.02%) Management Information System
2 96 (5.97%) CMDB
3 58 (3.60%) Computer Science
4 30 (1.86%) Blackberry
5 28 (1.74%) GIS
5 28 (1.74%) Enterprise Software
6 19 (1.18%) Clustering
7 17 (1.06%) Replication
8 14 (0.87%) Mainframe
9 13 (0.81%) STB
10 12 (0.75%) Smartphone
10 12 (0.75%) Statistics
10 12 (0.75%) Foreign Exchange (FX)
10 12 (0.75%) IBM Mainframe
11 11 (0.68%) Video Conferencing
11 11 (0.68%) Client/Server
11 11 (0.68%) PMI
11 11 (0.68%) NHS
11 11 (0.68%) Informatics
12 10 (0.62%) Open Source
Operating Systems
1 372 (23.12%) Windows
2 104 (6.46%) Linux
3 97 (6.03%) Windows 7
4 94 (5.84%) UNIX
5 84 (5.22%) Windows Server 2008
6 43 (2.67%) Windows XP
7 28 (1.74%) Windows Server 2003
8 27 (1.68%) Solaris
9 24 (1.49%) Windows Server 2012
10 22 (1.37%) Apple iOS
11 21 (1.31%) Android
12 16 (0.99%) Windows 8
13 15 (0.93%) Red Hat Enterprise Linux
14 11 (0.68%) zOS
15 6 (0.37%) AIX
15 6 (0.37%) Mac OS X
16 5 (0.31%) Mac OS
17 3 (0.19%) Windows 2000
18 2 (0.12%) Oracle Linux
19 1 (0.062%) CentOS
Processes & Methodologies
1 1254 (77.94%) Service Management
2 1171 (72.78%) ITIL
3 350 (21.75%) Service Delivery
4 251 (15.60%) Project Management
5 185 (11.50%) Change Management
6 158 (9.82%) Problem Management
7 150 (9.32%) PRINCE2
8 135 (8.39%) Incident Management
9 125 (7.77%) ITIL V3
10 116 (7.21%) Configuration Management
11 102 (6.34%) Release Management
12 80 (4.97%) Continuous Improvement
13 77 (4.79%) Business Development
14 71 (4.41%) Disaster Recovery
15 70 (4.35%) Stakeholder Management
16 69 (4.29%) Agile Software Development
17 64 (3.98%) E-Commerce
18 57 (3.54%) Asset Management
19 56 (3.48%) Business Continuity
20 52 (3.23%) Root Cause Analysis
Programming Languages
1 321 (19.95%) SQL
2 102 (6.34%) JavaScript
3 92 (5.72%) Java
4 45 (2.80%) PowerShell
5 43 (2.67%) PHP
6 37 (2.30%) Perl
7 33 (2.05%) C#
8 28 (1.74%) VBA
9 26 (1.62%) C++
9 26 (1.62%) C
10 18 (1.12%) PL/SQL
11 16 (0.99%) Python
12 13 (0.81%) T-SQL
13 12 (0.75%) VB
14 9 (0.56%) Objective-C
14 9 (0.56%) ABAP
15 7 (0.44%) VC++
16 5 (0.31%) VB.NET
17 4 (0.25%) PHP5
18 3 (0.19%) Bash Shell
Qualifications
1 233 (14.48%) Degree
2 182 (11.31%) ITIL Certification
3 91 (5.66%) ITIL Foundation Certificate
4 60 (3.73%) Security Cleared
5 51 (3.17%) ISEB
6 50 (3.11%) Microsoft Certification
7 34 (2.11%) SC Cleared
8 32 (1.99%) MCSE
9 28 (1.74%) MCP
10 24 (1.49%) CISSP
11 23 (1.43%) VMware Certified Professional (VCP)
12 22 (1.37%) Cisco Certification
13 14 (0.87%) CCNA
13 14 (0.87%) PMI Certification
14 13 (0.81%) PRINCE2 Certification
14 13 (0.81%) MCSA
15 11 (0.68%) CCNP
15 11 (0.68%) DV Cleared
16 10 (0.62%) CCA
17 9 (0.56%) CISA
Quality Assurance & Compliance
1 237 (14.73%) SLA
2 59 (3.67%) COBIT
3 46 (2.86%) QA
4 24 (1.49%) ISO/IEC 27001
5 18 (1.12%) Sarbanes-Oxley
6 12 (0.75%) PCI DSS
7 10 (0.62%) ISO 9000
8 6 (0.37%) ISO 9001
9 4 (0.25%) ISO/IEC 20000
10 2 (0.12%) Data Quality
11 1 (0.062%) GPG13
System Software
1 154 (9.57%) Active Directory
2 109 (6.77%) VMware Infrastructure
3 52 (3.23%) XenApp
4 15 (0.93%) VMware ESX
4 15 (0.93%) Microsoft App-V
5 13 (0.81%) vSphere
6 12 (0.75%) XenServer
6 12 (0.75%) XenDesktop
7 9 (0.56%) VMware Workstation
8 7 (0.44%) Hyper-V
9 6 (0.37%) Oracle RMAN
9 6 (0.37%) Snort
9 6 (0.37%) VMware ESXi
10 5 (0.31%) Terminal Services
11 4 (0.25%) vCloud
12 3 (0.19%) Tivoli Directory Server
13 2 (0.12%) Novell eDirectory
13 2 (0.12%) OpenSSH
14 1 (0.062%) VMware Server
14 1 (0.062%) Squid
Systems Management
1 73 (4.54%) SCCM
2 27 (1.68%) SCOM
3 22 (1.37%) Tivoli
4 16 (0.99%) Norton AntiVirus
5 15 (0.93%) OpenView
6 13 (0.81%) Netcool
7 12 (0.75%) Oracle Enterprise Manager
7 12 (0.75%) TeMIP
7 12 (0.75%) HP NNM
7 12 (0.75%) OVPI
8 9 (0.56%) Systems Management Server (SMS)
9 8 (0.50%) SCOrch
10 7 (0.44%) Backup Exec
10 7 (0.44%) Opscode Chef
10 7 (0.44%) Puppet
10 7 (0.44%) Nagios
10 7 (0.44%) WMI
11 6 (0.37%) Data Guard
12 5 (0.31%) Cisco UCCX
12 5 (0.31%) NetBackup
Vendors
1 329 (20.45%) Microsoft
2 184 (11.44%) Remedy
3 180 (11.19%) ServiceNow
4 176 (10.94%) VMware
5 153 (9.51%) Oracle
6 133 (8.27%) BMC
7 107 (6.65%) Citrix
8 104 (6.46%) HP
9 92 (5.72%) Cisco
10 66 (4.10%) IBM
11 43 (2.67%) NetApp
12 40 (2.49%) EMC
13 38 (2.36%) SAP
14 37 (2.30%) Symantec
15 32 (1.99%) Apple
16 23 (1.43%) CA
17 20 (1.24%) Juniper
17 20 (1.24%) CheckPoint
18 19 (1.18%) Red Hat
18 19 (1.18%) Sun
Basingstoke, Hampshire
Resource Solutions - Visa
Posted: 9 hours ago
Staines, Middlesex
Quadratek People Limited
Salary: From £65,000 to £100,000 per annum Excellent salary plus full benefits
Posted: 11 hours ago
Staines, Middlesex
Quadratek People Limited
Salary: From £65,000 to £100,000 per annum Excellent salary plus full benefits
Posted: 11 hours ago
Hertfordshire
Polar Recruitment
Salary: £60000 - £65000 per annum + + Car + Benefits
Posted: 15 hours ago
Hertfordshire
Polar Recruitment
Salary: £70000 - £75000 per annum + + Car + Bonus + Benefits
Posted: 15 hours ago
London
Refreshing Recruitment
Salary: £30000 - £33000 per annum + comprehensive bens
Posted: 18 hours ago
East London
Imperative People
Salary: £30000.00 - £34000.00 per annum + Bens
Posted: 21 hours ago
Bradford, Yorkshire
Yorkshire Building Society
Posted: Yesterday
Hatfield, Hertfordshire
Hays - Computacenter
Salary: Competitive Salary
Posted: Yesterday
London
Hays UK - Royal College of General Practitioners
Salary: Benefits
Posted: 2 days ago
Dorking, Surrey
ITF Solutions
Salary: £21000 - £22000 per annum + Bens
Posted: 3 days ago
Bristol, Avon
Global Technology Solutions Ltd
Salary: £30000 - £50000 per annum + Package
Posted: 3 days ago
London
C.O.A.L IT Services Ltd
Salary: Package+ Bonus
Posted: 3 days ago
Bradford, West Yorkshire
Harvey Nash plc
Salary: £48000 - £52000 per annum + Benefits
Posted: 3 days ago
Hertfordshire
ComputaCenter
Salary: Competitive
Posted: 3 days ago
London
Harvey Nash plc
Salary: £26000 - £34000 per annum + Shift Allowance + Benefits
Posted: 4 days ago
Winchester, Hampshire
Redrock Consulting Ltd
Salary: £60000 - £65000 per annum + Excellent Benefits
Posted: 4 days ago
Swindon, Wiltshire
Global Technology Solutions Ltd
Salary: £40000 - £50000 per annum + 5K bonus + 6K Car allowance
Posted: 4 days ago
West London
360 Resourcing Solutions
Salary: £18k - 23k per year + excellent benefits
Posted: 4 days ago
City, London
Executive Recruitment Services (ERS)
Salary: £60000 - £75000 per annum
Posted: 4 days ago