The table below looks at the statistics for ITSM skills in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 27 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Jan 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 383 418 412
Rank change year-on-year
+35 -6
Permanent jobs citing ITSM 636 555 596
As % of all permanent IT jobs located in England 0.65% 0.57% 0.57%
As % of the Processes & Methodologies category 0.78% 0.70% 0.71%
Number of salaries quoted 534 442 484
Average salary £45,000 £45,000 £50,000
Average salary % change year-on-year
- -10.00%
90% offered a salary of more than £26,000 £25,000 £30,000
10% offered a salary of more than £70,000 £70,000 £75,000
UK excluding London average salary £41,337 £39,000 £45,000
% change year-on-year
+5.99% -13.33%
ITSM
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the England region.

Processes & Methodologies Category
England
Permanent IT job ads with a match in the
Processes & Methodologies category
81338 79614 83745
As % of all permanent IT jobs located in England 82.70% 82.33% 80.18%
Number of salaries quoted 67543 64209 71633
Average salary £48,500 £47,500 £45,000
Average salary % change year-on-year
+2.10% +5.55%
90% offered a salary of more than £31,500 £31,000 £30,000
10% offered a salary of more than £73,500 £70,000 £75,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

ITSM
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the England region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in England

ITSM
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the England region.

ITSM Salary Trend in England

ITSM
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing ITSM across the England region over the 3 months to 27 January 2015.

ITSM Salary Histogram in England

ITSM
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the England region over the 3 months to 27 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +72 290 £52,500 -4.54% 48
South East -51 124 £40,000 - 20
Yorkshire +20 63 £45,000 - 5
East of England +15 42 £38,500 +40.00% 11
South West -45 40 £39,500 +21.53% 11
East Midlands +34 29 £41,674 +24.40% 3
West Midlands -5 24 £62,500 +47.05% 1
North West -15 24 £35,000 +6.06% 4
North East - 2 £24,500 - 1
ITSM
UK

ITSM
Top 30 Related IT Skills in England

For the 6 months to 27 January 2015, IT jobs across the England region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 968 (75.21%) Service Management
2 959 (74.51%) ITIL
3 365 (28.36%) Windows
4 360 (27.97%) Microsoft
5 263 (20.44%) Analytical Skills
6 260 (20.20%) Service Delivery
7 251 (19.50%) Finance
8 235 (18.26%) SLA
9 202 (15.70%) SQL
10 200 (15.54%) MS Office
11 190 (14.76%) MS Excel
12 180 (13.99%) Active Directory
12 180 (13.99%) Degree
13 178 (13.83%) Project Management
14 173 (13.44%) Remedy
14 173 (13.44%) Remedy ITSM
15 161 (12.51%) Management Information System
16 152 (11.81%) SQL Server
17 149 (11.58%) VMware
18 148 (11.50%) Change Management
19 144 (11.19%) Incident Management
20 140 (10.88%) Security Cleared
21 135 (10.49%) PRINCE2
22 132 (10.26%) ITIL Certification
23 120 (9.32%) ServiceNow
24 117 (9.09%) SC Cleared
25 114 (8.86%) VPN
26 109 (8.47%) BMC
27 107 (8.31%) VMware Infrastructure
28 106 (8.24%) Firewall

ITSM
Top Related IT Skills in England by Category

For the 6 months to 27 January 2015, IT jobs across the England region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 95 (7.38%) SharePoint
2 75 (5.83%) MS Exchange
3 43 (3.34%) IIS
4 26 (2.02%) Blackberry Enterprise Server
5 24 (1.86%) Exchange Server 2010
6 21 (1.63%) Exchange Server 2007
7 20 (1.55%) Lync
8 19 (1.48%) IBM Notes
9 17 (1.32%) Apache
10 15 (1.17%) SharePoint 2010
10 15 (1.17%) Exchange Server 2013
11 11 (0.85%) Tomcat
12 10 (0.78%) Exchange Server 2003
13 8 (0.62%) WebSphere
14 6 (0.47%) CMS
15 5 (0.39%) iPlanet
15 5 (0.39%) GroupWise
15 5 (0.39%) Confluence
16 3 (0.23%) WebLogic
16 3 (0.23%) IBM HTTP Server
Applications
1 200 (15.54%) MS Office
2 190 (14.76%) MS Excel
3 43 (3.34%) MS PowerPoint
4 29 (2.25%) MS Project
4 29 (2.25%) MS Visio
5 6 (0.47%) Acrobat
6 3 (0.23%) Spreadsheet
Business Applications
1 173 (13.44%) Remedy ITSM
2 12 (0.93%) Dynamics CRM
3 11 (0.85%) Agresso
4 9 (0.70%) assyst
5 8 (0.62%) SAP Oil and Gas
6 6 (0.47%) SAP IS-U
7 3 (0.23%) Remedy AR System
7 3 (0.23%) Misys Opics
8 2 (0.16%) Markit EDM
9 1 (0.078%) SAP FS
9 1 (0.078%) SAP CCM
9 1 (0.078%) SAP SRM
9 1 (0.078%) SAP ERP
9 1 (0.078%) SAP FI
9 1 (0.078%) SAP FI/CO
9 1 (0.078%) SAP CO
9 1 (0.078%) SAP PM
Cloud Services
1 71 (5.52%) SaaS
2 14 (1.09%) PaaS
3 13 (1.01%) Office 365
4 5 (0.39%) Google Apps
4 5 (0.39%) Cloud Computing
5 2 (0.16%) IaaS
5 2 (0.16%) Amazon AWS
6 1 (0.078%) Force.com
Communications & Networking
1 114 (8.86%) VPN
2 106 (8.24%) Firewall
3 81 (6.29%) TCP/IP
4 69 (5.36%) Internet
5 61 (4.74%) MPLS
6 53 (4.12%) DNS
7 44 (3.42%) LAN
8 40 (3.11%) WAN
8 40 (3.11%) SSL
9 35 (2.72%) VoIP
10 31 (2.41%) VLAN
11 29 (2.25%) DHCP
12 24 (1.86%) LDAP
13 23 (1.79%) SAN
13 23 (1.79%) Wireless
14 22 (1.71%) Broadband
15 21 (1.63%) IP Telephony
16 20 (1.55%) BGP
17 19 (1.48%) OSPF
18 15 (1.17%) EIGRP
Database & Business Intelligence
1 152 (11.81%) SQL Server
2 42 (3.26%) Relational Database
3 29 (2.25%) Data Warehouse
3 29 (2.25%) Data Mining
4 28 (2.18%) MySQL
5 25 (1.94%) VLDB
6 19 (1.48%) SQL Server Reporting Services
7 12 (0.93%) SQL Server 2008
8 10 (0.78%) SQL Server Integration Services
9 6 (0.47%) Sybase ASA
9 6 (0.47%) SQL Anywhere
9 6 (0.47%) RDBMS
9 6 (0.47%) MS Access
9 6 (0.47%) Oracle Database
10 5 (0.39%) SQL Server 2012
10 5 (0.39%) DB2
11 4 (0.31%) QlikView
12 3 (0.23%) DataStage
12 3 (0.23%) Essbase
12 3 (0.23%) Hyperion Smart View
Development Applications
1 15 (1.17%) Visual Studio
2 8 (0.62%) Team Foundation Server
3 6 (0.47%) Eclipse
4 4 (0.31%) JUnit
5 3 (0.23%) Subversion
5 3 (0.23%) JIRA
6 2 (0.16%) TeamCity
7 1 (0.078%) Maven
7 1 (0.078%) WinDbg
7 1 (0.078%) Rational DOORS
7 1 (0.078%) Hudson
7 1 (0.078%) Artifactory
7 1 (0.078%) Jenkins
7 1 (0.078%) Ant
7 1 (0.078%) Oracle Forms
7 1 (0.078%) ClearCase
7 1 (0.078%) Toad
7 1 (0.078%) LoadRunner
7 1 (0.078%) ClearQuest
General
1 251 (19.50%) Finance
2 91 (7.07%) Telecoms
3 47 (3.65%) Law
4 44 (3.42%) Banking
5 43 (3.34%) Retail
6 31 (2.41%) Legal
7 29 (2.25%) Marketing
8 27 (2.10%) Back Office
9 19 (1.48%) Manufacturing
10 18 (1.40%) German Language
11 15 (1.17%) French Language
12 13 (1.01%) Publishing
13 11 (0.85%) Games
13 11 (0.85%) Advertising
14 10 (0.78%) Military
14 10 (0.78%) Spanish Language
15 8 (0.62%) Welsh Language
15 8 (0.62%) Billing
16 7 (0.54%) Financial Institution
17 6 (0.47%) Investment Banking
Job Titles
1 236 (18.34%) Analyst
2 204 (15.85%) Service Manager
3 155 (12.04%) Consultant
4 125 (9.71%) Service Analyst
5 88 (6.84%) Service Desk Analyst
6 83 (6.45%) Developer
7 75 (5.83%) Delivery Manager
8 72 (5.59%) Services Delivery Manager
9 50 (3.89%) IT Services Manager
10 49 (3.81%) ITSM Consultant
11 48 (3.73%) Transition Manager
12 46 (3.57%) Network Engineer
13 45 (3.50%) Architect
13 45 (3.50%) Support Engineer
14 44 (3.42%) Support Analyst
15 43 (3.34%) Project Manager
16 42 (3.26%) Technical Consultant
17 39 (3.03%) Applications Support
17 39 (3.03%) Senior Manager
18 37 (2.87%) 1st Line Support
Libraries, Frameworks & Software Standards
1 88 (6.84%) HTML
2 80 (6.22%) XML
3 78 (6.06%) Web Services
4 63 (4.90%) CSS
5 57 (4.43%) .NET
6 28 (2.18%) Ajax
7 23 (1.79%) ASP.NET
8 22 (1.71%) SOAP
9 13 (1.01%) REST
10 11 (0.85%) JSON
10 11 (0.85%) Middleware
11 10 (0.78%) COM
12 7 (0.54%) SAML
13 6 (0.47%) J2EE
13 6 (0.47%) OAuth
14 5 (0.39%) XHTML
14 5 (0.39%) .NET Framework
15 4 (0.31%) Flash
15 4 (0.31%) OpenGL
15 4 (0.31%) jQuery
Miscellaneous
1 263 (20.44%) Analytical Skills
2 161 (12.51%) Management Information System
3 76 (5.91%) CMDB
4 45 (3.50%) Blackberry
5 33 (2.56%) Enterprise Software
6 32 (2.49%) Computer Science
7 23 (1.79%) PMI
7 23 (1.79%) iPad
8 21 (1.63%) Performance Metrics
9 14 (1.09%) Client/Server
10 12 (0.93%) Foreign Exchange (FX)
10 12 (0.93%) Thin Client
10 12 (0.93%) Fat Client
11 11 (0.85%) iPhone
11 11 (0.85%) Smartphone
12 10 (0.78%) Statistics
12 10 (0.78%) Life Science
12 10 (0.78%) User Experience
13 8 (0.62%) Social Media
13 8 (0.62%) Clustering
Operating Systems
1 365 (28.36%) Windows
2 94 (7.30%) Linux
3 93 (7.23%) Windows Server 2008
4 91 (7.07%) Windows 7
5 59 (4.58%) UNIX
6 48 (3.73%) Windows XP
7 39 (3.03%) Windows Server 2012
8 33 (2.56%) Windows Server 2003
9 31 (2.41%) Windows 8
10 20 (1.55%) Apple iOS
11 18 (1.40%) Android
12 9 (0.70%) Red Hat Enterprise Linux
12 9 (0.70%) Mac OS X
13 8 (0.62%) Solaris
14 5 (0.39%) NetWare
14 5 (0.39%) Windows 2000
15 4 (0.31%) CentOS
16 3 (0.23%) Windows Vista
16 3 (0.23%) AIX
17 1 (0.078%) Debian
Processes & Methodologies
1 968 (75.21%) Service Management
2 959 (74.51%) ITIL
3 260 (20.20%) Service Delivery
4 178 (13.83%) Project Management
5 148 (11.50%) Change Management
6 144 (11.19%) Incident Management
7 135 (10.49%) PRINCE2
8 84 (6.53%) Agile Software Development
9 83 (6.45%) Problem Management
10 81 (6.29%) Continuous Improvement
11 68 (5.28%) Business Analysis
11 68 (5.28%) Stakeholder Management
11 68 (5.28%) E-Commerce
12 60 (4.66%) ITIL V3
13 58 (4.51%) Configuration Management
14 54 (4.20%) CRM
14 54 (4.20%) Release Management
15 45 (3.50%) Disaster Recovery
15 45 (3.50%) Coaching
16 43 (3.34%) Mentoring
Programming Languages
1 202 (15.70%) SQL
2 79 (6.14%) C
3 78 (6.06%) JavaScript
4 57 (4.43%) Java
5 33 (2.56%) C#
6 27 (2.10%) PowerShell
7 24 (1.86%) T-SQL
8 22 (1.71%) Perl
9 18 (1.40%) PHP
10 16 (1.24%) Shell Script
11 14 (1.09%) VB
12 12 (0.93%) C++
13 9 (0.70%) VBA
14 5 (0.39%) AWK
14 5 (0.39%) Python
14 5 (0.39%) sed
15 4 (0.31%) PL/SQL
16 3 (0.23%) VC++
16 3 (0.23%) Bash Shell
16 3 (0.23%) Korn
Qualifications
1 180 (13.99%) Degree
2 140 (10.88%) Security Cleared
3 132 (10.26%) ITIL Certification
4 117 (9.09%) SC Cleared
5 79 (6.14%) ITIL Foundation Certificate
6 65 (5.05%) Microsoft Certification
7 48 (3.73%) MCP
8 38 (2.95%) Cisco Certification
9 34 (2.64%) MCSE
10 31 (2.41%) PMI Certification
11 28 (2.18%) CCNA
11 28 (2.18%) ISEB
12 21 (1.63%) CCNP
13 13 (1.01%) A+ Certification
14 12 (0.93%) PRINCE2 Practitioner
15 9 (0.70%) PRINCE2 Certification
16 8 (0.62%) PMP
16 8 (0.62%) MCSA
17 7 (0.54%) CTC Cleared
17 7 (0.54%) DV Cleared
Quality Assurance & Compliance
1 235 (18.26%) SLA
2 40 (3.11%) QA
3 28 (2.18%) COBIT
4 21 (1.63%) ISO 9001
5 11 (0.85%) Sarbanes-Oxley
5 11 (0.85%) PCI DSS
6 5 (0.39%) ISO/IEC 27001
7 4 (0.31%) ISO/IEC 20000
8 2 (0.16%) BS15000
9 1 (0.078%) RosettaNet
System Software
1 180 (13.99%) Active Directory
2 107 (8.31%) VMware Infrastructure
3 25 (1.94%) Hyper-V
4 24 (1.86%) Terminal Services
5 20 (1.55%) XenApp
6 12 (0.93%) VMware Workstation
7 11 (0.85%) Microsoft App-V
7 11 (0.85%) vSphere
8 9 (0.70%) VMware ESXi
9 7 (0.54%) vCloud
10 6 (0.47%) Xen
11 5 (0.39%) XenDesktop
11 5 (0.39%) Novell eDirectory
12 4 (0.31%) XenServer
13 3 (0.23%) Tivoli Directory Server
14 2 (0.16%) Sendmail
14 2 (0.16%) NLBS
14 2 (0.16%) Terminal Server
15 1 (0.078%) VMware ESX
15 1 (0.078%) BlackBerry Internet Service
Systems Management
1 69 (5.36%) SCCM
2 29 (2.25%) SCOM
3 18 (1.40%) Tivoli
4 13 (1.01%) SCOrch
5 12 (0.93%) HP UCMDB
6 10 (0.78%) Nagios
7 8 (0.62%) WSUS
7 8 (0.62%) HP Quality Center
8 6 (0.47%) DameWare
8 6 (0.47%) Opsview
9 5 (0.39%) Norton AntiVirus
9 5 (0.39%) Netcool
9 5 (0.39%) Unicenter
9 5 (0.39%) ServiceCenter
10 4 (0.31%) OVPI
10 4 (0.31%) OpenView
10 4 (0.31%) TeMIP
10 4 (0.31%) HP NNM
11 3 (0.23%) Backup Exec
11 3 (0.23%) Tivoli Storage Manager
Vendors
1 360 (27.97%) Microsoft
2 173 (13.44%) Remedy
3 149 (11.58%) VMware
4 120 (9.32%) ServiceNow
5 109 (8.47%) BMC
6 104 (8.08%) Cisco
7 97 (7.54%) HP
8 72 (5.59%) Citrix
9 65 (5.05%) Oracle
10 39 (3.03%) Juniper
11 31 (2.41%) Apple
12 28 (2.18%) IBM
13 27 (2.10%) SAP
14 23 (1.79%) LANDesk
15 22 (1.71%) F5
16 21 (1.63%) FrontRange
16 21 (1.63%) CheckPoint
17 20 (1.55%) Netezza
17 20 (1.55%) Teradata
18 19 (1.48%) Lotus
Colchester, Essex
Eutopia Solutions Ltd
Salary: £45000.00 - £55000.00 per annum + package & bonus
Posted: 7 hours ago
City, London
Harris Global
Posted: 10 hours ago
London
Global Technology Solutions Ltd
Salary: £65000 - £80000 per annum + ben+ training
Posted: 11 hours ago
Gloucestershire
BAE Systems
Posted: 12 hours ago
Swindon, Wiltshire
Global Technology Solutions Ltd
Salary: £45000 - £49000 per annum + Bonus,car allowance & Benefits
Posted: 14 hours ago
Swindon, Wiltshire
Global Technology Solutions Ltd
Salary: £30000 - £35000 per annum + ben
Posted: 16 hours ago
Reading, Berkshire
Global Technology Solutions Ltd
Salary: £23000 - £25000 per annum + basic+ ote £35k+ben
Posted: 16 hours ago
London
Lorien Resourcing
Salary: £65000 - £85000 per annum + Excellent Benefits Package
Posted: Yesterday
Hatfield, Hertfordshire
ComputaCenter
Salary: flexible benefits
Posted: Yesterday
Berkshire
Go Partnership.
Salary: From £65,000 to £72,000 per annum + Benefits
Posted: Yesterday
Farnborough, Hampshire
Advanced Resource Managers
Salary: £70000 - £75000 per annum + bens
Posted: Yesterday
Wiltshire
LA International
Salary: £65000 - £77000 per annum + Benefits
Posted: Yesterday
Hatfield, Hertfordshire
ComputaCenter
Salary: Competitive
Posted: Yesterday
Hatfield, Hertfordshire
ComputaCenter
Salary: Competitive
Posted: Yesterday
City, London
Informatiq Consulting
Salary: £30000 - £44000 per annum
Posted: Yesterday
City, London
Informatiq Consulting
Salary: £40000 - £52000 per annum
Posted: Yesterday
City, London
Informatiq Consulting
Salary: £30000 - £40000 per annum
Posted: Yesterday
City, London
JM
Salary: £40000 - £55000 per annum
Posted: 4 days ago
City, London
JM
Salary: £30000 - £40000 per annum
Posted: 4 days ago
Reading, Berkshire
Global Technology Solutions Ltd
Salary: £18000 - £20000 per annum + ben+training
Posted: 4 days ago