The table below looks at the statistics for ITSM skills in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 24 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Apr 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 351 342 439
Rank change year-on-year
-9 +97
Permanent jobs citing ITSM 794 864 521
As % of all permanent IT jobs located in England 0.77% 0.77% 0.50%
As % of the Processes & Methodologies category 0.93% 0.94% 0.62%
Number of salaries quoted 629 715 406
Average salary £47,500 £50,000 £50,000
Average salary % change year-on-year
-5.00% -
90% offered a salary of more than £27,800 £30,000 £29,200
10% offered a salary of more than £70,000 £72,500 £72,500
UK excluding London average salary £44,500 £50,000 £47,500
% change year-on-year
-11.00% +5.26%
ITSM
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the England region.

Processes & Methodologies Category
England
Permanent IT job ads with a match in the
Processes & Methodologies category
85820 91842 84491
As % of all permanent IT jobs located in England 83.16% 82.09% 80.29%
Number of salaries quoted 70108 74491 70191
Average salary £50,000 £47,500 £46,700
Average salary % change year-on-year
+5.26% +1.71%
90% offered a salary of more than £32,500 £31,000 £30,000
10% offered a salary of more than £75,000 £70,000 £72,500
UK excluding London average salary £44,000 £42,500 £40,000
% change year-on-year
+3.52% +6.25%

ITSM
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the England region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in England

ITSM
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the England region.

ITSM Salary Trend in England

ITSM
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing ITSM across the England region over the 3 months to 24 April 2015.

ITSM Salary Histogram in England

ITSM
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the England region over the 3 months to 24 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -25 301 £55,000 +10.00% 36
South East -9 210 £40,000 -27.27% 29
South West -25 74 £37,500 -25.37% 13
North West +28 44 £50,000 +29.87% 2
Yorkshire +5 43 £42,500 -5.55% 4
East of England +10 42 £50,000 -2.43% 11
West Midlands -9 36 £50,000 -4.76% 4
East Midlands +23 31 £34,500 -15.55% 2
Midlands +11 2 £57,500 +27.77%
North East - 2 £29,250 - 2
ITSM
UK

ITSM
Top 30 Related IT Skills in England

For the 6 months to 24 April 2015, IT jobs across the England region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 1087 (76.66%) ITIL
2 1061 (74.82%) Service Management
3 413 (29.13%) Microsoft
4 384 (27.08%) Windows
5 317 (22.36%) Service Delivery
6 260 (18.34%) Project Management
7 252 (17.77%) Degree
8 251 (17.70%) Finance
9 235 (16.57%) Analytical Skills
10 210 (14.81%) SLA
11 207 (14.60%) Active Directory
12 202 (14.25%) MS Office
13 195 (13.75%) PRINCE2
14 189 (13.33%) MS Excel
15 184 (12.98%) Management Information System
16 175 (12.34%) Incident Management
16 175 (12.34%) Security Cleared
17 170 (11.99%) Change Management
18 165 (11.64%) VMware
19 160 (11.28%) ITIL Certification
20 159 (11.21%) SQL Server
21 155 (10.93%) SQL
21 155 (10.93%) Remedy
21 155 (10.93%) Remedy ITSM
22 142 (10.01%) Problem Management
23 135 (9.52%) SC Cleared
24 129 (9.10%) VMware Infrastructure
25 123 (8.67%) Citrix
26 113 (7.97%) SharePoint
27 109 (7.69%) Continuous Improvement

ITSM
Top Related IT Skills in England by Category

For the 6 months to 24 April 2015, IT jobs across the England region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 113 (7.97%) SharePoint
2 99 (6.98%) MS Exchange
3 45 (3.17%) Lync
4 35 (2.47%) Exchange Server 2010
5 34 (2.40%) IIS
6 24 (1.69%) Blackberry Enterprise Server
6 24 (1.69%) Exchange Server 2013
7 20 (1.41%) Exchange Server 2007
8 17 (1.20%) SharePoint 2010
9 16 (1.13%) Apache
10 15 (1.06%) IBM Notes
11 14 (0.99%) Tomcat
12 9 (0.63%) BizTalk Server
12 9 (0.63%) WebSphere
13 8 (0.56%) SharePoint Server
13 8 (0.56%) GroupWise
14 4 (0.28%) CMS
14 4 (0.28%) Exchange Server 2000
15 3 (0.21%) Exchange Server 2003
15 3 (0.21%) SAS
Applications
1 202 (14.25%) MS Office
2 189 (13.33%) MS Excel
3 53 (3.74%) MS PowerPoint
4 28 (1.97%) MS Visio
5 15 (1.06%) MS Project
6 2 (0.14%) Spreadsheet
6 2 (0.14%) SPSS
6 2 (0.14%) Acrobat
Business Applications
1 155 (10.93%) Remedy ITSM
2 21 (1.48%) assyst
3 10 (0.71%) Agresso
4 5 (0.35%) Dynamics CRM
4 5 (0.35%) SAP PM
4 5 (0.35%) SAP SRM
4 5 (0.35%) Remedy AR System
5 4 (0.28%) SAP CRM
6 3 (0.21%) Movex
6 3 (0.21%) Infor M3
7 2 (0.14%) SAP ERP
7 2 (0.14%) Dynamics AX
7 2 (0.14%) SAP CCM
8 1 (0.071%) FLEXCUBE
8 1 (0.071%) RMDS
8 1 (0.071%) Oracle 11i
8 1 (0.071%) SAP FI
8 1 (0.071%) SAP FI/CO
8 1 (0.071%) Maximo
8 1 (0.071%) SAP CO
Cloud Services
1 62 (4.37%) SaaS
2 29 (2.05%) Office 365
3 13 (0.92%) Amazon AWS
4 10 (0.71%) PaaS
5 7 (0.49%) Cloud Computing
6 6 (0.42%) Microsoft Azure
6 6 (0.42%) Google Cloud Platform
7 4 (0.28%) Google Drive
8 2 (0.14%) Google Apps
9 1 (0.071%) IaaS
9 1 (0.071%) Force.com
9 1 (0.071%) Mimecast
Communications & Networking
1 95 (6.70%) VPN
2 89 (6.28%) Firewall
3 78 (5.50%) TCP/IP
4 62 (4.37%) LAN
5 57 (4.02%) WAN
6 47 (3.31%) DNS
7 41 (2.89%) SSL
8 40 (2.82%) MPLS
9 37 (2.61%) Internet
10 36 (2.54%) SAN
11 33 (2.33%) LDAP
12 30 (2.12%) VoIP
13 28 (1.97%) DHCP
14 24 (1.69%) BGP
15 22 (1.55%) EIGRP
16 21 (1.48%) Cisco ASA
17 20 (1.41%) FTP
18 19 (1.34%) OSPF
19 14 (0.99%) NAS
19 14 (0.99%) Wireless
Database & Business Intelligence
1 159 (11.21%) SQL Server
2 28 (1.97%) MySQL
3 26 (1.83%) SQL Server Reporting Services
4 21 (1.48%) Relational Database
5 17 (1.20%) SQL Server 2008
6 16 (1.13%) Oracle Database
6 16 (1.13%) Data Mining
7 13 (0.92%) SQL Server Integration Services
8 11 (0.78%) Data Warehouse
9 10 (0.71%) SQL Anywhere
9 10 (0.71%) VLDB
9 10 (0.71%) MS Access
9 10 (0.71%) Sybase ASA
9 10 (0.71%) Big Data
10 8 (0.56%) SQL Server 2012
11 6 (0.42%) QlikView
11 6 (0.42%) Oracle Database 11g
12 5 (0.35%) SQL Server Analysis Services
13 4 (0.28%) Oracle BI EE
13 4 (0.28%) RDBMS
Development Applications
1 13 (0.92%) Visual Studio
2 9 (0.63%) Team Foundation Server
3 5 (0.35%) LoadRunner
4 4 (0.28%) MSI
4 4 (0.28%) JIRA
4 4 (0.28%) Jenkins
5 3 (0.21%) SonarQube
5 3 (0.21%) Selenium
5 3 (0.21%) Git (software)
5 3 (0.21%) Subversion
6 2 (0.14%) InstallShield
6 2 (0.14%) VSS/SourceSafe
6 2 (0.14%) JUnit
6 2 (0.14%) Eclipse
6 2 (0.14%) WinDbg
7 1 (0.071%) Rational DOORS
7 1 (0.071%) Hudson
7 1 (0.071%) Artifactory
7 1 (0.071%) Toad
7 1 (0.071%) Ant
General
1 251 (17.70%) Finance
2 59 (4.16%) Law
3 50 (3.53%) Telecoms
4 45 (3.17%) Banking
5 41 (2.89%) German Language
6 37 (2.61%) Manufacturing
7 36 (2.54%) Marketing
8 34 (2.40%) Retail
9 28 (1.97%) Legal
9 28 (1.97%) Back Office
10 25 (1.76%) Advertising
11 16 (1.13%) Games
12 15 (1.06%) French Language
12 15 (1.06%) Billing
13 14 (0.99%) Spanish Language
13 14 (0.99%) Publishing
14 11 (0.78%) Front Office
15 10 (0.71%) Military
15 10 (0.71%) Investment Banking
16 9 (0.63%) Electronics
Job Titles
1 255 (17.98%) Analyst
2 234 (16.50%) Service Manager
3 121 (8.53%) Consultant
4 105 (7.40%) Delivery Manager
5 94 (6.63%) Services Delivery Manager
6 84 (5.92%) Service Analyst
7 71 (5.01%) Transition Manager
8 70 (4.94%) Developer
9 68 (4.80%) Architect
10 63 (4.44%) Technical Consultant
11 56 (3.95%) Support Analyst
11 56 (3.95%) Service Desk Analyst
12 49 (3.46%) Project Manager
13 47 (3.31%) IT Services Manager
14 45 (3.17%) ITSM Consultant
15 40 (2.82%) Support Engineer
16 35 (2.47%) Sales Executive
16 35 (2.47%) Team Leader
17 33 (2.33%) Service Desk Manager
18 29 (2.05%) Infrastructure Engineer
Libraries, Frameworks & Software Standards
1 84 (5.92%) .NET
2 79 (5.57%) Web Services
3 69 (4.87%) XML
4 59 (4.16%) HTML
5 44 (3.10%) ASP.NET
6 39 (2.75%) CSS
7 29 (2.05%) SOAP
8 23 (1.62%) Ajax
9 18 (1.27%) COM
10 15 (1.06%) CGI
11 14 (0.99%) Middleware
12 12 (0.85%) REST
13 11 (0.78%) OAuth
13 11 (0.78%) Application Packaging
14 10 (0.71%) JSON
14 10 (0.71%) jQuery
14 10 (0.71%) EDIFACT
14 10 (0.71%) .NET Framework
15 9 (0.63%) SAML
16 6 (0.42%) SAP Basis
Miscellaneous
1 235 (16.57%) Analytical Skills
2 184 (12.98%) Management Information System
3 70 (4.94%) CMDB
4 54 (3.81%) Computer Science
5 46 (3.24%) Blackberry
6 34 (2.40%) Life Science
7 24 (1.69%) Client/Server
7 24 (1.69%) PMI
8 20 (1.41%) Thin Client
8 20 (1.41%) Fat Client
9 19 (1.34%) Enterprise Software
10 18 (1.27%) iPad
11 17 (1.20%) Video Conferencing
12 16 (1.13%) GIS
13 15 (1.06%) Performance Metrics
14 14 (0.99%) NHS
15 13 (0.92%) Statistics
15 13 (0.92%) iPhone
16 12 (0.85%) Mobile App
17 10 (0.71%) User Experience
Operating Systems
1 384 (27.08%) Windows
2 102 (7.19%) Windows Server 2008
3 101 (7.12%) Linux
4 92 (6.49%) Windows 7
5 64 (4.51%) UNIX
6 61 (4.30%) Windows Server 2012
7 40 (2.82%) Windows Server 2003
8 33 (2.33%) Windows 8
9 32 (2.26%) Windows XP
10 29 (2.05%) Red Hat Enterprise Linux
11 25 (1.76%) Apple iOS
12 23 (1.62%) Android
13 16 (1.13%) Solaris
14 8 (0.56%) NetWare
15 7 (0.49%) AIX
15 7 (0.49%) Debian
16 6 (0.42%) SUSE
17 5 (0.35%) Windows Vista
17 5 (0.35%) Mac OS X
17 5 (0.35%) Mac OS
Processes & Methodologies
1 1087 (76.66%) ITIL
2 1061 (74.82%) Service Management
3 317 (22.36%) Service Delivery
4 260 (18.34%) Project Management
5 195 (13.75%) PRINCE2
6 175 (12.34%) Incident Management
7 170 (11.99%) Change Management
8 142 (10.01%) Problem Management
9 109 (7.69%) Continuous Improvement
10 100 (7.05%) Agile Software Development
11 88 (6.21%) Business Analysis
12 82 (5.78%) Stakeholder Management
13 78 (5.50%) ITIL V3
14 68 (4.80%) Release Management
15 67 (4.72%) Disaster Recovery
16 65 (4.58%) Business Development
17 62 (4.37%) Risk Management
18 61 (4.30%) Configuration Management
19 60 (4.23%) Root Cause Analysis
20 59 (4.16%) CRM
Programming Languages
1 155 (10.93%) SQL
2 75 (5.29%) C#
3 70 (4.94%) C
4 57 (4.02%) JavaScript
5 51 (3.60%) Java
6 28 (1.97%) PowerShell
7 20 (1.41%) Shell Script
7 20 (1.41%) VB
8 17 (1.20%) Perl
9 14 (0.99%) T-SQL
10 13 (0.92%) VBA
10 13 (0.92%) C++
11 10 (0.71%) PHP
12 9 (0.63%) PL/SQL
13 8 (0.56%) Python
14 6 (0.42%) Fortran
15 5 (0.35%) XQuery
15 5 (0.35%) XPath
16 4 (0.28%) VBScript
17 2 (0.14%) R
Qualifications
1 252 (17.77%) Degree
2 175 (12.34%) Security Cleared
3 160 (11.28%) ITIL Certification
4 135 (9.52%) SC Cleared
5 61 (4.30%) ITIL Foundation Certificate
6 58 (4.09%) Microsoft Certification
7 46 (3.24%) ISEB
8 40 (2.82%) MCSE
9 36 (2.54%) MCP
10 31 (2.19%) Cisco Certification
11 30 (2.12%) PMI Certification
12 29 (2.05%) CCNA
13 28 (1.97%) DV Cleared
14 22 (1.55%) CISSP
15 16 (1.13%) CISM
16 15 (1.06%) CCNP
17 14 (0.99%) PRINCE2 Practitioner
18 13 (0.92%) MCSA
19 12 (0.85%) PRINCE2 Certification
20 10 (0.71%) CNE
Quality Assurance & Compliance
1 210 (14.81%) SLA
2 44 (3.10%) QA
3 27 (1.90%) ISO/IEC 27001
4 26 (1.83%) Sarbanes-Oxley
5 21 (1.48%) COBIT
6 13 (0.92%) PCI DSS
7 11 (0.78%) ISO 9001
8 8 (0.56%) ISO/IEC 20000
9 5 (0.35%) RosettaNet
10 2 (0.14%) PMBOK
11 1 (0.071%) BS15000
11 1 (0.071%) GAMP
11 1 (0.071%) ISO 9000
System Software
1 207 (14.60%) Active Directory
2 129 (9.10%) VMware Infrastructure
3 48 (3.39%) XenApp
4 30 (2.12%) Terminal Services
5 27 (1.90%) XenDesktop
6 26 (1.83%) Hyper-V
7 21 (1.48%) Microsoft App-V
8 17 (1.20%) VMware Workstation
9 16 (1.13%) vCloud
10 13 (0.92%) Xen
11 11 (0.78%) vSphere
12 10 (0.71%) VMware ESXi
13 7 (0.49%) Samba
13 7 (0.49%) VMware ESX
14 6 (0.42%) NLBS
15 3 (0.21%) Varnish
16 2 (0.14%) Sendmail
16 2 (0.14%) Terminal Server
17 1 (0.071%) NFS
17 1 (0.071%) Firmware
Systems Management
1 98 (6.91%) SCCM
2 38 (2.68%) SCOM
3 20 (1.41%) HP UCMDB
4 14 (0.99%) SCOrch
5 13 (0.92%) WSUS
6 12 (0.85%) Tivoli
6 12 (0.85%) Nagios
7 10 (0.71%) HP Quality Center
8 9 (0.63%) Norton AntiVirus
8 9 (0.63%) Opsview
9 8 (0.56%) Tivoli Storage Manager
10 7 (0.49%) Unicenter
10 7 (0.49%) ServiceCenter
11 6 (0.42%) Systems Management Server (SMS)
11 6 (0.42%) DameWare
12 5 (0.35%) Cisco CUCM
12 5 (0.35%) Puppet
13 4 (0.28%) Opscode Chef
14 3 (0.21%) CA LISA
14 3 (0.21%) Symantec Enterprise Vault
Vendors
1 413 (29.13%) Microsoft
2 165 (11.64%) VMware
3 155 (10.93%) Remedy
4 123 (8.67%) Citrix
5 108 (7.62%) ServiceNow
6 103 (7.26%) HP
6 103 (7.26%) Cisco
7 86 (6.06%) BMC
8 76 (5.36%) Oracle
9 38 (2.68%) Dell
10 37 (2.61%) Red Hat
11 34 (2.40%) IBM
12 31 (2.19%) NetApp
13 29 (2.05%) SAP
13 29 (2.05%) EMC
14 25 (1.76%) FrontRange
14 25 (1.76%) LANDesk
15 23 (1.62%) CA
16 22 (1.55%) CheckPoint
17 21 (1.48%) Computacenter
City, London
Total Recruitment Specialists Limited / TRG / Total recruitment group
Salary: £55000 - £65000 Per Annum Benefits
Posted: 10 hours ago
Bristol, Somerset
PwC
Salary: Competitive + Benefits
Posted: 13 hours ago
West Sussex
ARC IT Recruitment Ltd
Salary: £40000 - £45000 Per Annum
Posted: 2 days ago
Huntingdon, Cambridgeshire
Senitor Associates
Salary: £35000 - £44000 per annum + Benefits
Posted: 2 days ago
Hayes, Middlesex
Brightred Resourcing Limited
Salary: From £60,000 to £65,000 per annum plus bonus & bens
Posted: 2 days ago
Swindon, Wiltshire
Global Technology Solutions Ltd
Salary: £45000 - £49000 per annum + Bonus,car allowance & Benefits
Posted: 2 days ago
Milton Keynes, Buckinghamshire
Global Technology Solutions Ltd
Salary: £20000 - £24000 per annum
Posted: 2 days ago
City, London
Executive Recruitment Services (ERS)
Salary: £50000 - £57000 per annum
Posted: 2 days ago
London
Personnel IT
Salary: £38000.00 - £42000.00 per annum + benefits
Posted: 2 days ago
London
The One Group
Salary: Market related
Posted: 2 days ago
Leicestershire
Rullion IT Plus
Posted: 2 days ago
London
Personnel IT
Salary: £38000.00 - £42000.00 per annum + benefits
Posted: 2 days ago
City, London
Executive Recruitment Services (ERS)
Salary: £52000 - £58000 per annum
Posted: 2 days ago
City, London
Executive Recruitment Services (ERS)
Salary: £55000 - £60000 per annum
Posted: 2 days ago
London
LA International
Salary: £48500 - £57000 per annum + Benefits
Posted: 2 days ago
Hatfield, Hertfordshire
ComputaCenter
Salary: comprehensive benefits scheme
Posted: 2 days ago
Guildford, Surrey
set2recruit
Salary: From £25,000 to £35,000 per annum + bonus + benefits
Posted: 2 days ago
London
Etech Partners
Salary: To £55K + Bens
Posted: 3 days ago
Fleet, Hampshire
Owen Daniels Consultancy
Salary: From £40,000 to £55,000 per annum
Posted: 3 days ago
Hemel Hempstead, Hertfordshire
Polar Recruitment
Salary: £50000 - £55000 per annum + + Benefits
Posted: 3 days ago