The table below looks at the statistics for ITSM skills in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 28 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 346 439 456
Rank change year-on-year
+93 +17
Permanent jobs citing ITSM 791 502 499
As % of all permanent IT jobs located in England 0.74% 0.51% 0.45%
As % of the Processes & Methodologies category 0.91% 0.63% 0.58%
Number of salaries quoted 631 399 409
Average salary £42,500 £45,000 £44,083
Average salary % change year-on-year
-5.55% +2.08%
90% offered a salary of more than £25,000 £27,500 £30,000
10% offered a salary of more than £70,000 £70,000 £65,000
UK excluding London average salary £40,857 £42,500 £40,000
% change year-on-year
-3.86% +6.25%
ITSM
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the England region.

Processes & Methodologies Category
England
Permanent IT job ads with a match in the
Processes & Methodologies category
86622 79074 86078
As % of all permanent IT jobs located in England 80.79% 79.56% 78.05%
Number of salaries quoted 69670 65308 73601
Average salary £48,500 £47,500 £47,000
Average salary % change year-on-year
+2.10% +1.06%
90% offered a salary of more than £31,000 £30,000 £30,000
10% offered a salary of more than £72,500 £75,000 £72,500
UK excluding London average salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

ITSM
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the England region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in England

ITSM
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the England region.

ITSM Salary Trend in England

ITSM
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing ITSM across the England region over the 3 months to 28 August 2014.

ITSM Salary Histogram in England

ITSM
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the England region over the 3 months to 28 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +73 334 £48,153 -12.44% 37
South East +8 204 £37,500 -6.25% 19
Yorkshire -1 67 £39,000 -10.85% 3
South West +18 60 £41,000 -13.68% 8
West Midlands +14 33 £60,000 +14.28% 1
East of England 0 26 £35,000 -12.50% 5
East Midlands -6 24 £38,750 +10.71% 1
North West -19 16 £59,250 +69.28% 2
North East -3 3 £42,500 +112.50%
Midlands +13 2 £50,000 +17.64%
ITSM
UK

ITSM
Top 30 Related IT Skills in England

For the 6 months to 28 August 2014, IT jobs across the England region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 1255 (77.81%) Service Management
2 1167 (72.35%) ITIL
3 454 (28.15%) Finance
4 372 (23.06%) Windows
5 348 (21.57%) Service Delivery
6 331 (20.52%) Microsoft
7 324 (20.09%) SQL
8 248 (15.38%) Project Management
9 237 (14.69%) Degree
10 234 (14.51%) SLA
11 192 (11.90%) MS Excel
12 186 (11.53%) Remedy
12 186 (11.53%) Change Management
12 186 (11.53%) Remedy ITSM
13 182 (11.28%) ServiceNow
14 181 (11.22%) ITIL Certification
14 181 (11.22%) MS Office
15 176 (10.91%) VMware
16 169 (10.48%) SQL Server
17 160 (9.92%) Oracle
17 160 (9.92%) Problem Management
18 155 (9.61%) Active Directory
19 148 (9.18%) PRINCE2
20 135 (8.37%) BMC
21 131 (8.12%) Incident Management
22 128 (7.94%) Management Information System
23 126 (7.81%) ITIL V3
24 116 (7.19%) Configuration Management
25 109 (6.76%) Citrix
25 109 (6.76%) VMware Infrastructure

ITSM
Top Related IT Skills in England by Category

For the 6 months to 28 August 2014, IT jobs across the England region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 73 (4.53%) SharePoint
1 73 (4.53%) MS Exchange
2 59 (3.66%) IIS
3 52 (3.22%) Apache
4 47 (2.91%) Tomcat
5 36 (2.23%) Exchange Server 2010
6 31 (1.92%) Exchange Server 2013
7 21 (1.30%) Blackberry Enterprise Server
8 17 (1.05%) SharePoint Server
9 16 (0.99%) BizTalk Server
9 16 (0.99%) Lync
10 11 (0.68%) SharePoint 2010
10 11 (0.68%) CICS
11 10 (0.62%) CMS
11 10 (0.62%) WebSphere
12 9 (0.56%) Documentum
13 8 (0.50%) Oracle HTTP Server
13 8 (0.50%) Exchange Server 2007
14 7 (0.43%) JCAPS
15 6 (0.37%) IBM Notes
Applications
1 192 (11.90%) MS Excel
2 181 (11.22%) MS Office
3 53 (3.29%) MS PowerPoint
4 40 (2.48%) MS Visio
5 16 (0.99%) MS Project
6 15 (0.93%) Spreadsheet
7 2 (0.12%) Acrobat
7 2 (0.12%) PaintShop Pro
8 1 (0.062%) InfoPath
Business Applications
1 186 (11.53%) Remedy ITSM
2 30 (1.86%) assyst
3 16 (0.99%) Remedy AR System
4 13 (0.81%) Oracle General Ledger
5 11 (0.68%) Misys Opics
6 5 (0.31%) Dynamics CRM
6 5 (0.31%) SAP FI/CO
6 5 (0.31%) SAP CO
6 5 (0.31%) SAP FI
7 4 (0.25%) SAP Oil and Gas
8 2 (0.12%) SAP GRC
9 1 (0.062%) Oracle Receivables
9 1 (0.062%) Agresso
Cloud Services
1 83 (5.15%) SaaS
2 21 (1.30%) PaaS
3 9 (0.56%) IaaS
4 7 (0.43%) Office 365
4 7 (0.43%) Amazon AWS
5 5 (0.31%) Google Apps
5 5 (0.31%) Cloud Computing
6 4 (0.25%) Amazon EC2
6 4 (0.25%) Microsoft Azure
Communications & Networking
1 78 (4.84%) Firewall
2 67 (4.15%) DNS
3 66 (4.09%) SAN
4 56 (3.47%) VPN
5 54 (3.35%) TCP/IP
6 47 (2.91%) WAN
7 41 (2.54%) Internet
7 41 (2.54%) LAN
8 39 (2.42%) SSL
9 30 (1.86%) VoIP
10 29 (1.80%) LDAP
11 26 (1.61%) MPLS
12 24 (1.49%) NAS
13 21 (1.30%) DHCP
14 16 (0.99%) HTTP
14 16 (0.99%) SMTP
15 15 (0.93%) Broadband
16 12 (0.74%) DSL
17 9 (0.56%) Wi-Fi
18 8 (0.50%) FTP
Database & Business Intelligence
1 169 (10.48%) SQL Server
2 63 (3.91%) MySQL
3 53 (3.29%) Relational Database
4 40 (2.48%) SQL Server Reporting Services
5 31 (1.92%) SQL Server Integration Services
6 26 (1.61%) DB2
6 26 (1.61%) Data Warehouse
7 25 (1.55%) SQL Server 2008
8 20 (1.24%) RDBMS
9 19 (1.18%) Oracle Database
10 17 (1.05%) VLDB
11 16 (0.99%) Data Mining
12 10 (0.62%) SQL Server 2012
12 10 (0.62%) Big Data
12 10 (0.62%) SQL Server Analysis Services
13 9 (0.56%) QlikView
14 8 (0.50%) Microsoft Analysis Services
14 8 (0.50%) SQL Server 2005
15 7 (0.43%) Oracle Database 11g
16 6 (0.37%) MS Access
Development Applications
1 21 (1.30%) Team Foundation Server
2 19 (1.18%) Visual Studio
3 10 (0.62%) JIRA
4 7 (0.43%) Subversion
4 7 (0.43%) Eclipse
5 5 (0.31%) Selenium
5 5 (0.31%) Behat
5 5 (0.31%) JBehave
5 5 (0.31%) Cucumber
5 5 (0.31%) Bugzilla
6 4 (0.25%) Xcode
6 4 (0.25%) Jenkins
7 3 (0.19%) Hudson
8 2 (0.12%) JUnit
8 2 (0.12%) Serena SBM
8 2 (0.12%) TeamCity
9 1 (0.062%) Talend Open Studio
9 1 (0.062%) MSI
General
1 454 (28.15%) Finance
2 107 (6.63%) Telecoms
3 105 (6.51%) Banking
4 57 (3.53%) Advertising
5 50 (3.10%) Law
6 49 (3.04%) Marketing
7 40 (2.48%) Legal
8 36 (2.23%) Retail
9 29 (1.80%) Back Office
10 23 (1.43%) French Language
11 16 (0.99%) Financial Institution
12 13 (0.81%) German Language
13 11 (0.68%) Manufacturing
14 8 (0.50%) Games
14 8 (0.50%) Publishing
15 7 (0.43%) Local Government
16 6 (0.37%) Electronics
16 6 (0.37%) General Ledger
17 5 (0.31%) Investment Banking
17 5 (0.31%) Front Office
Job Titles
1 287 (17.79%) Analyst
2 281 (17.42%) Service Manager
3 197 (12.21%) Consultant
4 105 (6.51%) Developer
5 94 (5.83%) Delivery Manager
6 92 (5.70%) Services Delivery Manager
6 92 (5.70%) Applications Support
7 89 (5.52%) Support Analyst
8 84 (5.21%) Service Analyst
9 83 (5.15%) ITSM Consultant
10 81 (5.02%) Architect
11 62 (3.84%) Technical Manager
12 58 (3.60%) Support Engineer
13 57 (3.53%) Transition Manager
14 54 (3.35%) Management Consultant
15 52 (3.22%) Technical Consultant
15 52 (3.22%) Service Desk Analyst
16 49 (3.04%) Service Management Consultant
17 48 (2.98%) Senior Manager
18 47 (2.91%) IT Services Manager
Libraries, Frameworks & Software Standards
1 106 (6.57%) XML
2 103 (6.39%) HTML
3 96 (5.95%) CSS
4 94 (5.83%) Web Services
5 69 (4.28%) .NET
6 33 (2.05%) Ajax
7 26 (1.61%) SOAP
8 20 (1.24%) JSON
9 18 (1.12%) LAMP
10 15 (0.93%) HTML5
10 15 (0.93%) WAMP
10 15 (0.93%) Middleware
11 13 (0.81%) ASP.NET
12 12 (0.74%) XHTML
13 9 (0.56%) J2EE
13 9 (0.56%) XML Schema
14 7 (0.43%) Software Packaging
14 7 (0.43%) CSS3
14 7 (0.43%) Boost C++ Libraries
14 7 (0.43%) MFC
Miscellaneous
1 128 (7.94%) Management Information System
2 96 (5.95%) CMDB
3 59 (3.66%) Computer Science
4 29 (1.80%) Blackberry
5 28 (1.74%) Enterprise Software
5 28 (1.74%) GIS
6 21 (1.30%) Clustering
7 19 (1.18%) Replication
8 17 (1.05%) Mainframe
9 13 (0.81%) STB
9 13 (0.81%) Foreign Exchange (FX)
10 12 (0.74%) Statistics
10 12 (0.74%) Smartphone
10 12 (0.74%) IBM Mainframe
11 11 (0.68%) Video Conferencing
11 11 (0.68%) Informatics
11 11 (0.68%) Mobile App
11 11 (0.68%) Client/Server
11 11 (0.68%) NHS
12 10 (0.62%) PMI
Operating Systems
1 372 (23.06%) Windows
2 107 (6.63%) Linux
3 99 (6.14%) UNIX
4 95 (5.89%) Windows 7
5 86 (5.33%) Windows Server 2008
6 42 (2.60%) Windows XP
7 29 (1.80%) Windows Server 2003
8 27 (1.67%) Solaris
9 26 (1.61%) Windows Server 2012
10 24 (1.49%) Apple iOS
11 22 (1.36%) Android
12 17 (1.05%) Windows 8
13 15 (0.93%) Red Hat Enterprise Linux
14 11 (0.68%) zOS
15 6 (0.37%) AIX
15 6 (0.37%) Mac OS
16 5 (0.31%) Mac OS X
17 4 (0.25%) Windows 2000
18 2 (0.12%) Oracle Linux
19 1 (0.062%) Windows Vista
Processes & Methodologies
1 1255 (77.81%) Service Management
2 1167 (72.35%) ITIL
3 348 (21.57%) Service Delivery
4 248 (15.38%) Project Management
5 186 (11.53%) Change Management
6 160 (9.92%) Problem Management
7 148 (9.18%) PRINCE2
8 131 (8.12%) Incident Management
9 126 (7.81%) ITIL V3
10 116 (7.19%) Configuration Management
11 102 (6.32%) Release Management
12 80 (4.96%) Continuous Improvement
13 78 (4.84%) Business Development
14 71 (4.40%) Agile Software Development
15 70 (4.34%) Disaster Recovery
16 69 (4.28%) Stakeholder Management
17 62 (3.84%) E-Commerce
18 58 (3.60%) Asset Management
19 56 (3.47%) Business Continuity
20 52 (3.22%) Root Cause Analysis
Programming Languages
1 324 (20.09%) SQL
2 107 (6.63%) JavaScript
3 94 (5.83%) Java
4 49 (3.04%) PowerShell
5 43 (2.67%) PHP
6 41 (2.54%) Perl
7 33 (2.05%) C#
8 29 (1.80%) VBA
9 26 (1.61%) C++
10 25 (1.55%) C
11 18 (1.12%) PL/SQL
12 17 (1.05%) Python
13 12 (0.74%) T-SQL
13 12 (0.74%) VB
14 9 (0.56%) Objective-C
14 9 (0.56%) ABAP
15 7 (0.43%) VC++
16 5 (0.31%) VB.NET
17 4 (0.25%) VBScript
17 4 (0.25%) PHP5
Qualifications
1 237 (14.69%) Degree
2 181 (11.22%) ITIL Certification
3 90 (5.58%) ITIL Foundation Certificate
4 58 (3.60%) Security Cleared
5 52 (3.22%) ISEB
6 51 (3.16%) Microsoft Certification
7 33 (2.05%) SC Cleared
8 32 (1.98%) MCSE
9 28 (1.74%) MCP
10 25 (1.55%) CISSP
11 24 (1.49%) VMware Certified Professional (VCP)
12 22 (1.36%) Cisco Certification
13 14 (0.87%) CCNA
13 14 (0.87%) MCSA
14 13 (0.81%) PMI Certification
14 13 (0.81%) PRINCE2 Certification
15 11 (0.68%) DV Cleared
15 11 (0.68%) CCNP
16 10 (0.62%) CCA
16 10 (0.62%) CISA
Quality Assurance & Compliance
1 234 (14.51%) SLA
2 57 (3.53%) COBIT
3 47 (2.91%) QA
4 24 (1.49%) ISO/IEC 27001
5 18 (1.12%) Sarbanes-Oxley
6 12 (0.74%) PCI DSS
7 10 (0.62%) ISO 9000
8 5 (0.31%) ISO 9001
9 4 (0.25%) ISO/IEC 20000
10 2 (0.12%) Data Quality
11 1 (0.062%) GPG13
System Software
1 155 (9.61%) Active Directory
2 109 (6.76%) VMware Infrastructure
3 53 (3.29%) XenApp
4 15 (0.93%) VMware ESX
4 15 (0.93%) Microsoft App-V
5 14 (0.87%) vSphere
6 13 (0.81%) XenServer
6 13 (0.81%) XenDesktop
7 9 (0.56%) VMware Workstation
8 8 (0.50%) Oracle RMAN
9 7 (0.43%) VMware ESXi
10 6 (0.37%) Hyper-V
10 6 (0.37%) Snort
11 5 (0.31%) vCloud
11 5 (0.31%) Terminal Services
12 3 (0.19%) Tivoli Directory Server
13 2 (0.12%) OpenSSH
13 2 (0.12%) Squid
13 2 (0.12%) Novell eDirectory
14 1 (0.062%) VMware Server
Systems Management
1 74 (4.59%) SCCM
2 27 (1.67%) SCOM
3 21 (1.30%) Tivoli
4 15 (0.93%) Norton AntiVirus
5 14 (0.87%) OpenView
6 13 (0.81%) Netcool
7 12 (0.74%) Oracle Enterprise Manager
8 11 (0.68%) OVPI
8 11 (0.68%) HP NNM
8 11 (0.68%) TeMIP
9 9 (0.56%) Systems Management Server (SMS)
10 8 (0.50%) Nagios
10 8 (0.50%) Backup Exec
10 8 (0.50%) Puppet
10 8 (0.50%) Data Guard
10 8 (0.50%) Opscode Chef
10 8 (0.50%) SCOrch
11 7 (0.43%) WMI
12 5 (0.31%) Cisco UCCX
12 5 (0.31%) HP UCMDB
Vendors
1 331 (20.52%) Microsoft
2 186 (11.53%) Remedy
3 182 (11.28%) ServiceNow
4 176 (10.91%) VMware
5 160 (9.92%) Oracle
6 135 (8.37%) BMC
7 109 (6.76%) Citrix
8 108 (6.70%) HP
9 91 (5.64%) Cisco
10 68 (4.22%) IBM
11 44 (2.73%) NetApp
12 42 (2.60%) EMC
13 37 (2.29%) Symantec
14 36 (2.23%) SAP
15 31 (1.92%) Apple
16 23 (1.43%) CA
17 20 (1.24%) Sun
17 20 (1.24%) Red Hat
18 19 (1.18%) CheckPoint
18 19 (1.18%) Juniper
West London
360 Resourcing Solutions
Salary: £18k - 23k per year + excellent benefits
Posted: 1 hour ago
City, London
Executive Recruitment Services (ERS)
Salary: £60000 - £75000 per annum
Posted: 3 hours ago
Southampton, Hampshire
Connectus
Salary: £25000 - £36000 per annum + pension, healthcare
Posted: 22 hours ago
Reading, Berkshire
Opus Resourcing Ltd
Salary: £60000 - £65000 per annum + £6k Car Allow + Bonus to 20%
Posted: Yesterday
Surrey
Deerfoot IT Resources Ltd
Salary: £26000 - £28000 per annum
Posted: Yesterday
Northamptonshire
Global Technology Solutions Ltd
Salary: £17000 - £19000 per annum
Posted: Yesterday
Berkshire
Go Partnership.
Salary: From £34,000 to £34,000 per annum + Benefits
Posted: Yesterday
Swindon, Wiltshire
Global Technology Solutions Ltd
Salary: £50000 - £55000 per annum + bonus +car allow OTE £100k
Posted: Yesterday
City, London
LA International
Salary: £70000 - £90000 per annum
Posted: Yesterday
Horsham, West Sussex
Cyber Team
Salary: From £36,000 to £40,000 per annum Plus Excellent Benefits package
Posted: Yesterday
Bristol, Avon
Redrock Consulting Ltd
Salary: £30000 - £40000 per annum + Excellent Benefits + Bonus
Posted: Yesterday
Surrey
Coal IT Services
Salary: From £20,000 to £23,000 per annum plus 30% benefits package (excellent
Posted: Yesterday
London
Harvey Nash plc
Salary: £27000 - £34000 per annum + Shift Allowance + Benefits
Posted: Yesterday
Birmingham, West Midlands (County)
Global Technology Solutions Ltd
Salary: £60000 - £70000 per annum + car allowance + bonus + benefits
Posted: 2 days ago
London
Refreshing Recruitment
Salary: £30000 - £33000 per annum + comprehensive bens
Posted: 2 days ago
Plymouth, Devon
Network IT Recruitment
Posted: 4 days ago
Staines, Middlesex
Quadratek People Limited
Salary: From £65,000 to £100,000 per annum Excellent salary plus full benefits
Posted: 5 days ago
Barking, Essex
Agilisys Professional Services Ltd
Salary: competitive + benefits
Posted: 5 days ago
London
Digitech Resourcing Ltd
Salary: From £40,000 to £60,000 per annum £40,000 to £60,000 + Bonus
Posted: 5 days ago
Oxford, Oxfordshire
Jumar
Salary: Up to £65,000 per annum plus excellent bonus, benefits and car
Posted: 5 days ago