The table below looks at the statistics for ITSM skills in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 11 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
11 Feb 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 322 400 443
Rank change year-on-year
+78 +43
Permanent jobs citing ITSM 908 696 587
As % of all permanent IT jobs located in England 0.96% 0.70% 0.60%
As % of the Processes & Methodologies category 1.11% 0.82% 0.70%
Number of salaries quoted 713 573 473
Average salary £45,000 £45,000 £45,000
90% offered a salary of more than £24,500 £25,900 £26,500
10% offered a salary of more than £67,500 £70,000 £70,000
UK excluding London average salary £42,500 £40,150 £39,000
% change year-on-year
+5.85% +2.94%
ITSM
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the England region.

Processes & Methodologies Category
England
Permanent IT job ads with a match in the
Processes & Methodologies category
82058 84649 83361
As % of all permanent IT jobs located in England 86.88% 85.27% 85.04%
Number of salaries quoted 68908 70120 67040
Average salary £50,000 £49,000 £47,500
Average salary % change year-on-year
+2.04% +3.15%
90% offered a salary of more than £32,500 £31,500 £31,000
10% offered a salary of more than £77,500 £75,000 £75,000
UK excluding London average salary £45,000 £42,500 £42,500
% change year-on-year
+5.88% -

ITSM
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the England region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in England

ITSM
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the England region.

ITSM Salary Trend in England

ITSM
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing ITSM across the England region over the 3 months to 11 February 2016.

ITSM Salary Histogram in England

ITSM
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the England region over the 3 months to 11 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +25 340 £50,000 -4.76% 46
South East +79 214 £42,250 +3.04% 23
South West +25 80 £40,000 +28.00% 7
East of England +25 72 £55,000 +37.50% 8
West Midlands +33 69 £47,500 -24.00% 8
Yorkshire -23 43 £36,500 -18.88% 5
North West +25 42 £32,500 -15.58% 11
East Midlands +12 31 £32,500 -23.84% 1
North East +7 5 £35,000 +42.85% 3
Midlands +15 2 £75,000 +30.43%
ITSM
UK

ITSM
Top 30 Related IT Skills in England

For the 6 months to 11 February 2016, IT jobs across the England region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 1369 (74.65%) ITIL
2 1336 (72.85%) Service Management
3 421 (22.96%) Service Delivery
4 396 (21.59%) Finance
5 391 (21.32%) Microsoft
6 377 (20.56%) Windows
7 295 (16.09%) Analytical Skills
8 287 (15.65%) Project Management
9 284 (15.49%) Change Management
10 265 (14.45%) SLA
11 260 (14.18%) Degree
12 237 (12.92%) Management Information System
13 228 (12.43%) ServiceNow
14 225 (12.27%) Active Directory
15 221 (12.05%) ITIL V3
16 220 (12.00%) PRINCE2
17 212 (11.56%) Incident Management
18 205 (11.18%) SQL
19 196 (10.69%) Remedy
19 196 (10.69%) Remedy ITSM
20 191 (10.41%) MS Excel
21 187 (10.20%) MS Office
22 182 (9.92%) Problem Management
23 179 (9.76%) HTML
24 175 (9.54%) Cisco
25 168 (9.16%) ITIL Certification
26 165 (9.00%) JavaScript
27 163 (8.89%) SQL Server
28 162 (8.83%) Oracle
29 160 (8.72%) Linux

ITSM
Top Related IT Skills in England by Category

For the 6 months to 11 February 2016, IT jobs across the England region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 94 (5.13%) MS Exchange
2 72 (3.93%) SharePoint
3 48 (2.62%) Exchange Server 2010
4 44 (2.40%) IIS
5 32 (1.74%) Skype for Business
6 16 (0.87%) Exchange Server 2013
6 16 (0.87%) SharePoint 2010
7 11 (0.60%) Apache
7 11 (0.60%) Blackberry Enterprise Server
8 10 (0.55%) CMS
9 8 (0.44%) Exchange Server 2007
10 7 (0.38%) GlassFish
10 7 (0.38%) Oracle Workflow
11 6 (0.33%) Tomcat
12 5 (0.27%) Confluence
12 5 (0.27%) WebSphere
13 4 (0.22%) IBM Notes
14 3 (0.16%) BizTalk Server
14 3 (0.16%) iPlanet
14 3 (0.16%) SharePoint Server
Applications
1 191 (10.41%) MS Excel
2 187 (10.20%) MS Office
3 41 (2.24%) MS PowerPoint
4 30 (1.64%) MS Visio
5 13 (0.71%) MS Project
6 4 (0.22%) Spreadsheet
6 4 (0.22%) Windchill
7 1 (0.055%) Adobe Creative Suite
Business Applications
1 196 (10.69%) Remedy ITSM
2 17 (0.93%) assyst
3 11 (0.60%) Dynamics CRM
4 10 (0.55%) SAP Oil and Gas
5 8 (0.44%) Oracle Financials
5 8 (0.44%) SAP ERP
6 6 (0.33%) Remedy AR System
7 4 (0.22%) Sage 50
8 3 (0.16%) Oracle Payroll
9 2 (0.11%) BusinessWorks
9 2 (0.11%) Oracle 11i
9 2 (0.11%) SAP CCM
9 2 (0.11%) SAP CRM
10 1 (0.055%) Dynamics AX
10 1 (0.055%) Dynamics GP
10 1 (0.055%) HFM
10 1 (0.055%) Hyperion Enterprise
10 1 (0.055%) Hyperion Planning
10 1 (0.055%) Maximo
10 1 (0.055%) Oracle Applications
Cloud Services
1 93 (5.07%) SaaS
2 39 (2.13%) Office 365
3 26 (1.42%) Microsoft Azure
4 21 (1.15%) PaaS
5 17 (0.93%) Amazon AWS
6 12 (0.65%) Cloud Computing
7 9 (0.49%) IaaS
8 1 (0.055%) IBM SmartCloud
8 1 (0.055%) OpenShift
8 1 (0.055%) SuccessFactors
Communications & Networking
1 131 (7.14%) Firewall
2 121 (6.60%) LAN
3 100 (5.45%) WAN
4 78 (4.25%) TCP/IP
5 68 (3.71%) VPN
6 65 (3.54%) SAN
7 56 (3.05%) DNS
8 50 (2.73%) VoIP
9 36 (1.96%) MPLS
9 36 (1.96%) Wi-Fi
10 33 (1.80%) BGP
11 29 (1.58%) EIGRP
12 28 (1.53%) Network Security
13 27 (1.47%) OSPF
14 26 (1.42%) Wireless
15 24 (1.31%) Internet
15 24 (1.31%) WLAN
16 20 (1.09%) LDAP
17 19 (1.04%) Cisco Nexus
17 19 (1.04%) DHCP
Database & Business Intelligence
1 163 (8.89%) SQL Server
2 57 (3.11%) MySQL
3 54 (2.94%) Relational Database
4 49 (2.67%) Big Data
5 35 (1.91%) MongoDB
6 34 (1.85%) Oracle Reports
7 30 (1.64%) Data Warehouse
8 29 (1.58%) Crystal Reports
9 27 (1.47%) Oracle Database
10 24 (1.31%) SQL Server Reporting Services
11 21 (1.15%) Apache Cassandra
12 19 (1.04%) SQL Server Integration Services
13 16 (0.87%) BusinessObjects
14 15 (0.82%) Data Mining
14 15 (0.82%) SQL Server 2008
15 12 (0.65%) DB2
16 11 (0.60%) MS Access
17 10 (0.55%) Oracle Database 10g
18 8 (0.44%) RDBMS
18 8 (0.44%) Sybase ASA
Development Applications
1 19 (1.04%) Subversion
2 18 (0.98%) Git (software)
2 18 (0.98%) Jenkins
2 18 (0.98%) Maven
2 18 (0.98%) Sonatype Nexus
3 9 (0.49%) Team Foundation Server
4 8 (0.44%) Visual Studio
5 7 (0.38%) JIRA
5 7 (0.38%) JUnit
5 7 (0.38%) NetBeans
5 7 (0.38%) NUnit
6 6 (0.33%) Hudson
7 4 (0.22%) ERwin
8 2 (0.11%) TeamCity
9 1 (0.055%) Eclipse
9 1 (0.055%) MSI
9 1 (0.055%) Oracle Forms
9 1 (0.055%) PowerBuilder
9 1 (0.055%) VSS/SourceSafe
9 1 (0.055%) WiX
General
1 396 (21.59%) Finance
2 114 (6.22%) Banking
3 98 (5.34%) Telecoms
4 74 (4.03%) Marketing
5 72 (3.93%) Manufacturing
6 67 (3.65%) Retail
7 55 (3.00%) Law
8 28 (1.53%) Investment Banking
9 24 (1.31%) Back Office
10 22 (1.20%) Legal
11 17 (0.93%) Pharmaceutical
12 16 (0.87%) German Language
13 14 (0.76%) Welsh Language
14 13 (0.71%) Front Office
14 13 (0.71%) Games
15 11 (0.60%) Aerospace
15 11 (0.60%) Local Government
16 10 (0.55%) Billing
16 10 (0.55%) Electronics
17 8 (0.44%) Publishing
Job Titles
1 319 (17.39%) Analyst
2 259 (14.12%) Service Manager
3 178 (9.71%) Consultant
4 146 (7.96%) Service Analyst
5 125 (6.82%) IT Manager
6 111 (6.05%) Services Delivery Manager
7 107 (5.83%) Delivery Manager
8 89 (4.85%) IT Services Manager
8 89 (4.85%) Service Desk Analyst
9 87 (4.74%) Support Analyst
10 82 (4.47%) Support Engineer
11 77 (4.20%) ITIL Manager
12 75 (4.09%) Architect
13 74 (4.03%) Developer
14 70 (3.82%) Administrator
14 70 (3.82%) ITSM Consultant
15 69 (3.76%) IT Analyst
16 62 (3.38%) Applications Support
17 61 (3.33%) Technical Consultant
18 58 (3.16%) IT Support
Libraries, Frameworks & Software Standards
1 179 (9.76%) HTML
2 140 (7.63%) Web Services
3 134 (7.31%) XML
4 106 (5.78%) .NET
5 97 (5.29%) CSS
6 37 (2.02%) .NET Framework
7 31 (1.69%) Middleware
8 30 (1.64%) ASP.NET
9 27 (1.47%) HTML5
10 22 (1.20%) JSON
11 19 (1.04%) AngularJS
12 13 (0.71%) XSL
12 13 (0.71%) XSLT
13 12 (0.65%) Entity Framework
14 11 (0.60%) WPF
14 11 (0.60%) XML Schema
15 10 (0.55%) Silverlight
16 9 (0.49%) Ajax
16 9 (0.49%) Flash
16 9 (0.49%) jQuery
Miscellaneous
1 295 (16.09%) Analytical Skills
2 237 (12.92%) Management Information System
3 155 (8.45%) Data Centre
4 89 (4.85%) CMDB
5 51 (2.78%) Computer Science
6 36 (1.96%) Enterprise Software
7 34 (1.85%) Performance Metrics
8 33 (1.80%) Life Science
8 33 (1.80%) Statistics
9 27 (1.47%) Smart Meter
10 24 (1.31%) Private Cloud
11 22 (1.20%) PMI
12 21 (1.15%) Client/Server
13 20 (1.09%) Blackberry
14 19 (1.04%) Replication
14 19 (1.04%) User Experience
15 15 (0.82%) Video Conferencing
16 12 (0.65%) HP Storage
16 12 (0.65%) N-Tier
17 11 (0.60%) Hedge funds
Operating Systems
1 377 (20.56%) Windows
2 160 (8.72%) Linux
3 115 (6.27%) Windows Server
4 82 (4.47%) Windows Server 2008
5 71 (3.87%) Unix
6 60 (3.27%) Windows Server 2012
7 50 (2.73%) Windows 7
8 44 (2.40%) Windows Server 2003
9 30 (1.64%) Windows 8
10 26 (1.42%) CentOS
11 24 (1.31%) Android
11 24 (1.31%) Red Hat Enterprise Linux
12 22 (1.20%) Solaris
12 22 (1.20%) Windows XP
13 18 (0.98%) Apple iOS
14 16 (0.87%) Mac OS X
15 14 (0.76%) AIX
16 10 (0.55%) MVS
17 8 (0.44%) HPUX
18 4 (0.22%) SUSE
Processes & Methodologies
1 1369 (74.65%) ITIL
2 1336 (72.85%) Service Management
3 421 (22.96%) Service Delivery
4 287 (15.65%) Project Management
5 284 (15.49%) Change Management
6 221 (12.05%) ITIL V3
7 220 (12.00%) PRINCE2
8 212 (11.56%) Incident Management
9 182 (9.92%) Problem Management
10 137 (7.47%) Continuous Improvement
11 134 (7.31%) Agile Software Development
12 107 (5.83%) Configuration Management
13 105 (5.73%) Stakeholder Management
14 95 (5.18%) Line Management
15 84 (4.58%) Process Improvement
16 82 (4.47%) Release Management
17 80 (4.36%) Presales
17 80 (4.36%) Workflow
18 77 (4.20%) Asset Management
19 76 (4.14%) Supplier Management
Programming Languages
1 205 (11.18%) SQL
2 165 (9.00%) JavaScript
3 80 (4.36%) C#
4 52 (2.84%) Java
5 43 (2.34%) PowerShell
6 37 (2.02%) Perl
7 36 (1.96%) C
8 29 (1.58%) Python
9 21 (1.15%) Bash Shell
9 21 (1.15%) T-SQL
10 15 (0.82%) VBScript
11 14 (0.76%) VB
11 14 (0.76%) VB.NET
12 13 (0.71%) PHP
13 10 (0.55%) C++
13 10 (0.55%) PL/SQL
14 7 (0.38%) Groovy
15 4 (0.22%) Shell Script
15 4 (0.22%) VB6
16 3 (0.16%) VBA
Qualifications
1 260 (14.18%) Degree
2 168 (9.16%) ITIL Certification
3 94 (5.13%) Microsoft Certification
4 77 (4.20%) Security Cleared
5 67 (3.65%) SC Cleared
6 56 (3.05%) Cisco Certification
7 51 (2.78%) ISEB
8 49 (2.67%) MCSE
9 44 (2.40%) MCP
10 39 (2.13%) CCNA
11 38 (2.07%) Six Sigma Green Belt
12 32 (1.74%) MCSA
13 31 (1.69%) ITIL Foundation Certificate
14 30 (1.64%) CCNP
15 27 (1.47%) PMI Certification
16 26 (1.42%) CISSP
17 20 (1.09%) A+ Certification
18 18 (0.98%) CCIE
19 16 (0.87%) PRINCE2 Certification
20 13 (0.71%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 265 (14.45%) SLA
2 60 (3.27%) QA
3 46 (2.51%) COBIT
4 36 (1.96%) ISO/IEC 27001
5 26 (1.42%) ISO 9001
5 26 (1.42%) ISO/IEC 20000
6 18 (0.98%) PMBOK
7 12 (0.65%) Data Quality
8 7 (0.38%) SAS 70
9 6 (0.33%) Sarbanes-Oxley
10 5 (0.27%) PCI DSS
11 4 (0.22%) ISO27002
12 2 (0.11%) ISO 9000
12 2 (0.11%) ISO22301
12 2 (0.11%) P3O
13 1 (0.055%) GPG13
System Software
1 225 (12.27%) Active Directory
2 112 (6.11%) VMware Infrastructure
3 30 (1.64%) XenApp
4 24 (1.31%) vSphere
5 19 (1.04%) Hyper-V
6 15 (0.82%) Terminal Services
6 15 (0.82%) VMware ESX
7 11 (0.60%) Microsoft App-V
8 9 (0.49%) vCloud
9 8 (0.44%) Firmware
10 7 (0.38%) NFS
10 7 (0.38%) XenDesktop
11 4 (0.22%) BitLocker
11 4 (0.22%) Docker
11 4 (0.22%) Veritas Cluster Server
12 2 (0.11%) Microsoft Virtual Server
12 2 (0.11%) Oracle RAC
12 2 (0.11%) XenServer
13 1 (0.055%) Citrix Presentation Server
13 1 (0.055%) Snort
Systems Management
1 82 (4.47%) SCCM
2 25 (1.36%) SCOM
3 10 (0.55%) Tivoli
4 9 (0.49%) Cisco CUCM
4 9 (0.49%) Nagios
5 8 (0.44%) Cisco IPCC
5 8 (0.44%) Cisco UCCE
5 8 (0.44%) ITRS Geneos
5 8 (0.44%) vRealize
6 7 (0.38%) Norton AntiVirus
6 7 (0.38%) Opsview
6 7 (0.38%) Oracle Enterprise Manager
6 7 (0.38%) Unicenter
6 7 (0.38%) WSUS
6 7 (0.38%) ZABBIX
7 6 (0.33%) Control-M
7 6 (0.33%) HP SiteScope
7 6 (0.33%) Systems Management Server (SMS)
8 4 (0.22%) AirWatch
8 4 (0.22%) HP NNM
Vendors
1 391 (21.32%) Microsoft
2 228 (12.43%) ServiceNow
3 196 (10.69%) Remedy
4 175 (9.54%) Cisco
5 162 (8.83%) Oracle
6 148 (8.07%) VMware
7 113 (6.16%) Citrix
8 109 (5.94%) HP
9 94 (5.13%) BMC
10 58 (3.16%) Juniper
11 51 (2.78%) Red Hat
12 45 (2.45%) IBM
13 43 (2.34%) Dell
14 41 (2.24%) LANDesk
15 40 (2.18%) SAP
16 35 (1.91%) NetApp
17 29 (1.58%) EMC
17 29 (1.58%) SolarWinds
18 28 (1.53%) CheckPoint
19 26 (1.42%) Salesforce.com
Swindon, Wiltshire
Global Technology Solutions Ltd
Salary: £40000 - £55000 per annum + 5K bonus + 6K Car allowance
Posted: 57 minutes ago
Hatfield, Hertfordshire
ComputaCenter
Salary: Competitive
Posted: 1 hour ago
Swindon, Wiltshire
Global Technology Solutions Ltd
Salary: £27000 - £38000 per annum + Benefits
Posted: 5 hours ago
City, London
Lawrence Harvey Enterprise
Salary: £55000.00 - £56000 per annum + Excellent benefits and bonus
Posted: 6 hours ago
London
Lorien Resourcing
Salary: MARKET RATE
Posted: 8 hours ago
Dudley, West Midlands
ARC IT Recruitment
Salary: Benefits/Bonus
Posted: 18 hours ago
Northampton, Northamptonshire
Global Technology Solutions Ltd
Salary: Car allowance + OTE + Benefits
Posted: 18 hours ago
Reading, Berkshire
Project People Ltd.
Posted: 18 hours ago
Coventry, West Midlands (County)
Ampersand Consulting
Salary: £40000 - £50000 per annum + Car Allowance
Posted: Yesterday
South East London
Pro-Quest Resourcing Ltd
Salary: £50000 - £100000 Per Annum + Bonus + Healthcare + 5 weeks Hols + Bank
Posted: Yesterday
South East London
Pro-Quest Resourcing Ltd
Salary: £35000 - £60000 Per Annum + Bonus + Healthcare + 5 weeks Hols + Bank h
Posted: Yesterday
Coventry, West Midlands (County)
Candour Solutions
Salary: Excellent plus benefits
Posted: Yesterday
City, London
Schroders plc
Posted: Yesterday
City, London
IT Lab
Salary: Excellent Benefits + More
Posted: Yesterday
Surrey
AAP3
Salary: £60000 - £65000.00 per annum + bonus + bens
Posted: Yesterday
London
Harvey Nash plc
Salary: From £200,000 to £300,000 per annum
Posted: Yesterday
Rugby, Warwickshire
Ashdown IT
Salary: £50000 - £65000 per annum + Benefits
Posted: Yesterday
Newcastle Upon Tyne, Tyne and Wear
TEKsystems
Salary: £400 - £420 per day
Posted: Yesterday
Bristol, Somerset
Sanderson Recruitment Plc
Salary: benefits
Posted: Yesterday
Blackpool, Lancashire
HAYS INFORMATION TECHNOLOGY
Salary: £19000.00 - £22000.00 per annum
Posted: 2 days ago
Hertfordshire
Capital IT Resourcing LTD
Salary: £22000 - £30000 per annum + £45,000 - £51,000 Uncapped Commission
Posted: 2 days ago
Hounslow, Middlesex
Ashdown IT
Salary: £50000 - £65000 per annum + Benefits
Posted: 2 days ago
Leeds, West Yorkshire
Spencer Rose
Salary: From £35,000 to £42,000 per annum + 10% bonus
Posted: 2 days ago
South East
EXCELerate
Salary: To 80k base OTE £150k plus Car, Health care, Pension, Life Cover
Posted: 2 days ago
City, London
Spring Technology
Salary: £26000.00 - £32000.00 per annum + bonus + benefits
Posted: 3 days ago
Uxbridge, Middlesex
Verticality Ltd
Salary: £28000 - £35000 per annum
Posted: 3 days ago
Uxbridge, Middlesex
Verticality Ltd
Salary: £35000 - £50000 per annum
Posted: 3 days ago
Staines, Middlesex
Quadratek People Limited
Salary: From £55,000 to £75,000 per annum Excellent salary + bonus + benefits
Posted: 3 days ago
Birmingham, West Midlands (County)
Colossus Associates
Salary: £22000 - £28000 per annum, Benefits Excellent
Posted: 3 days ago
Central London / West End
Cognizant
Posted: 3 days ago