The first table below looks at the demand for ITSM skills in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 22 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the England region.

Location
3 months to
22 Jul 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 356 406 466
Rank change year-on-year
+50 +60
Permanent jobs citing ITSM 775 540 465
As % of all permanent IT jobs located in England 0.72% 0.53% 0.42%
As % of the Processes & Methodologies category 0.90% 0.67% 0.54%
Number of salaries quoted 628 440 377
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,425 £27,500 £30,000
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London average salary £43,500 £42,500 £40,000
% change year-on-year
+2.35% +6.25%
Processes & Methodologies Category
England
Permanent IT job ads with a match in the
Processes & Methodologies category
86592 80165 86386
As % of all permanent IT jobs located in England 80.43% 78.72% 77.45%
Number of salaries quoted 70400 66377 74286
Average salary £49,000 £47,000 £47,000
Average salary % change year-on-year
+4.25% -
90% offered a salary of more than £31,500 £30,000 £30,000
10% offered a salary of more than £72,500 £75,000 £72,500
UK excluding London average salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -
ITSM
UK

ITSM
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the England region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in England

ITSM
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the England region.

ITSM Salary Trend in England

ITSM
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing ITSM across the England region over the 3 months to 22 July 2014.

ITSM Salary Histogram in England

ITSM
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the England region over the 3 months to 22 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +26 310 £50,000 -4.76% 39
South East +28 210 £40,000 -11.11% 21
Yorkshire -19 62 £44,500 +4.70% 8
South West +3 58 £41,000 -9.14% 8
East of England +24 48 £45,000 - 4
West Midlands +35 35 £60,000 +60.00% 2
East Midlands 0 26 £40,857 +16.73% 1
North West +11 18 £70,000 +143.47% 2
Midlands +9 3 £45,000 +5.88%
North East -3 2 £51,750 +65.60%
ITSM
UK

ITSM
Top 30 Related IT Skills in England

For the 6 months to 22 July 2014, IT jobs across the England region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 1280 (78.00%) Service Management
2 1169 (71.24%) ITIL
3 512 (31.20%) Finance
4 403 (24.56%) Windows
5 384 (23.40%) Service Delivery
6 350 (21.33%) Microsoft
7 340 (20.72%) SQL
8 273 (16.64%) Project Management
9 257 (15.66%) Degree
10 216 (13.16%) Remedy
10 216 (13.16%) Remedy ITSM
11 213 (12.98%) SLA
12 194 (11.82%) MS Excel
13 191 (11.64%) Change Management
14 189 (11.52%) ServiceNow
15 187 (11.40%) ITIL Certification
16 185 (11.27%) Problem Management
17 181 (11.03%) Oracle
17 181 (11.03%) VMware
18 176 (10.73%) MS Office
19 173 (10.54%) SQL Server
20 162 (9.87%) Active Directory
21 158 (9.63%) PRINCE2
22 156 (9.51%) BMC
23 135 (8.23%) ITIL V3
24 133 (8.10%) Citrix
25 122 (7.43%) Configuration Management
26 120 (7.31%) Management Information System
27 119 (7.25%) Release Management
28 115 (7.01%) HP

ITSM
Top Related IT Skills in England by Category

For the 6 months to 22 July 2014, IT jobs across the England region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 95 (5.79%) MS Exchange
2 78 (4.75%) SharePoint
3 66 (4.02%) IIS
4 53 (3.23%) Apache
5 50 (3.05%) Tomcat
6 49 (2.99%) Exchange Server 2010
7 45 (2.74%) Exchange Server 2013
8 27 (1.65%) SharePoint Server
9 26 (1.58%) BizTalk Server
10 20 (1.22%) CMS
11 19 (1.16%) Blackberry Enterprise Server
12 16 (0.98%) Documentum
13 12 (0.73%) CICS
13 12 (0.73%) Lync
14 10 (0.61%) SharePoint 2010
15 9 (0.55%) Oracle Workflow
16 8 (0.49%) WebSphere
16 8 (0.49%) SAS
17 7 (0.43%) Oracle HTTP Server
17 7 (0.43%) Lightstreamer
Applications
1 194 (11.82%) MS Excel
2 176 (10.73%) MS Office
3 44 (2.68%) MS PowerPoint
4 32 (1.95%) MS Visio
5 17 (1.04%) Spreadsheet
6 7 (0.43%) MS Project
7 2 (0.12%) PaintShop Pro
8 1 (0.061%) InfoPath
Business Applications
1 216 (13.16%) Remedy ITSM
2 41 (2.50%) assyst
3 13 (0.79%) Misys Opics
3 13 (0.79%) Oracle General Ledger
4 12 (0.73%) Remedy AR System
5 5 (0.30%) SAP FI
5 5 (0.30%) SAP FI/CO
5 5 (0.30%) SAP CO
6 4 (0.24%) SAP MM
6 4 (0.24%) SAP PP
7 3 (0.18%) SAP R/3
7 3 (0.18%) Dynamics CRM
8 2 (0.12%) SAP Oil and Gas
8 2 (0.12%) SAP GRC
8 2 (0.12%) SAP BPC
9 1 (0.061%) Oracle Receivables
Cloud Services
1 65 (3.96%) SaaS
2 18 (1.10%) PaaS
3 9 (0.55%) IaaS
3 9 (0.55%) Amazon AWS
4 7 (0.43%) Amazon EC2
5 6 (0.37%) Office 365
6 5 (0.30%) Cloud Computing
7 3 (0.18%) Microsoft Azure
8 1 (0.061%) Google Apps
Communications & Networking
1 77 (4.69%) SAN
2 68 (4.14%) DNS
3 61 (3.72%) Firewall
4 58 (3.53%) WAN
4 58 (3.53%) TCP/IP
5 49 (2.99%) Internet
6 48 (2.93%) LAN
7 47 (2.86%) VPN
8 44 (2.68%) SSL
9 36 (2.19%) LDAP
10 29 (1.77%) NAS
11 28 (1.71%) DHCP
12 20 (1.22%) VoIP
13 15 (0.91%) DSL
14 14 (0.85%) Wi-Fi
15 13 (0.79%) SMTP
16 11 (0.67%) HTTP
16 11 (0.67%) Intranet
16 11 (0.67%) MPLS
17 9 (0.55%) Radio Access Network
Database & Business Intelligence
1 173 (10.54%) SQL Server
2 62 (3.78%) Relational Database
3 60 (3.66%) MySQL
4 50 (3.05%) SQL Server Reporting Services
5 37 (2.25%) SQL Server Integration Services
6 28 (1.71%) DB2
6 28 (1.71%) RDBMS
7 25 (1.52%) Oracle Database
8 22 (1.34%) Data Warehouse
9 19 (1.16%) SQL Server 2008
10 12 (0.73%) SQL Server Analysis Services
11 11 (0.67%) SQL Server 2005
11 11 (0.67%) VLDB
11 11 (0.67%) Crystal Reports
11 11 (0.67%) Oracle Reports
12 10 (0.61%) Microsoft Analysis Services
12 10 (0.61%) Big Data
13 9 (0.55%) SQL Server 2012
13 9 (0.55%) PostgreSQL
13 9 (0.55%) Data Mining
Development Applications
1 25 (1.52%) JIRA
2 23 (1.40%) Team Foundation Server
3 12 (0.73%) Visual Studio
4 10 (0.61%) Selenium
5 8 (0.49%) Subversion
6 7 (0.43%) Hudson
6 7 (0.43%) Jenkins
7 6 (0.37%) Eclipse
8 5 (0.30%) Bugzilla
8 5 (0.30%) Behat
8 5 (0.30%) JBehave
8 5 (0.30%) Cucumber
9 4 (0.24%) Xcode
10 2 (0.12%) Serena SBM
10 2 (0.12%) JUnit
11 1 (0.061%) Talend Open Studio
11 1 (0.061%) MSI
General
1 512 (31.20%) Finance
2 107 (6.52%) Telecoms
2 107 (6.52%) Banking
3 72 (4.39%) Law
4 67 (4.08%) Advertising
5 45 (2.74%) Legal
6 44 (2.68%) Marketing
7 38 (2.32%) Back Office
8 31 (1.89%) Retail
9 20 (1.22%) French Language
10 18 (1.10%) Financial Institution
11 12 (0.73%) German Language
12 10 (0.61%) Games
13 9 (0.55%) Manufacturing
14 7 (0.43%) Publishing
14 7 (0.43%) Investment Banking
15 6 (0.37%) General Ledger
15 6 (0.37%) Local Government
15 6 (0.37%) Front Office
16 5 (0.30%) Spanish Language
Job Titles
1 305 (18.59%) Analyst
2 275 (16.76%) Service Manager
3 188 (11.46%) Consultant
4 106 (6.46%) Applications Support
5 105 (6.40%) Support Analyst
6 95 (5.79%) Delivery Manager
7 94 (5.73%) Developer
8 91 (5.55%) Services Delivery Manager
9 85 (5.18%) Architect
10 78 (4.75%) ITSM Consultant
11 66 (4.02%) Service Analyst
12 65 (3.96%) Technical Manager
13 58 (3.53%) Transition Manager
13 58 (3.53%) Support Engineer
14 57 (3.47%) Technical Consultant
15 53 (3.23%) Management Consultant
16 51 (3.11%) Applications Support Analyst
17 50 (3.05%) Senior Manager
18 49 (2.99%) Service Management Consultant
19 45 (2.74%) Service Transition Manager
Libraries, Frameworks & Software Standards
1 112 (6.83%) XML
2 103 (6.28%) HTML
3 98 (5.97%) CSS
4 93 (5.67%) Web Services
5 82 (5.00%) .NET
6 38 (2.32%) SOAP
7 31 (1.89%) Ajax
8 24 (1.46%) JSON
9 22 (1.34%) ASP.NET
10 21 (1.28%) HTML5
11 18 (1.10%) LAMP
12 15 (0.91%) WAMP
13 14 (0.85%) CSS3
14 12 (0.73%) XHTML
15 11 (0.67%) COM
15 11 (0.67%) Software Packaging
16 10 (0.61%) Middleware
17 8 (0.49%) Flash
18 7 (0.43%) Rendezvous
18 7 (0.43%) JDBC
Miscellaneous
1 120 (7.31%) Management Information System
2 101 (6.15%) CMDB
3 56 (3.41%) Computer Science
4 36 (2.19%) Blackberry
5 28 (1.71%) GIS
6 27 (1.65%) Enterprise Software
7 23 (1.40%) Replication
8 21 (1.28%) Clustering
8 21 (1.28%) Client/Server
8 21 (1.28%) Smartphone
9 18 (1.10%) Statistics
10 17 (1.04%) Foreign Exchange (FX)
11 16 (0.98%) Mainframe
12 13 (0.79%) STB
12 13 (0.79%) Social Media
13 12 (0.73%) IBM Mainframe
14 11 (0.67%) Video Conferencing
14 11 (0.67%) Mobile App
14 11 (0.67%) PKI
15 10 (0.61%) NHS
Operating Systems
1 403 (24.56%) Windows
2 106 (6.46%) Windows 7
3 99 (6.03%) Windows Server 2008
4 94 (5.73%) Linux
5 86 (5.24%) UNIX
6 51 (3.11%) Windows XP
7 36 (2.19%) Windows Server 2012
8 34 (2.07%) Apple iOS
9 33 (2.01%) Windows Server 2003
10 30 (1.83%) Android
11 26 (1.58%) Windows 8
12 24 (1.46%) Solaris
13 14 (0.85%) Red Hat Enterprise Linux
14 12 (0.73%) Mac OS
14 12 (0.73%) zOS
15 7 (0.43%) Mac OS X
16 4 (0.24%) AIX
16 4 (0.24%) CentOS
17 2 (0.12%) Debian
17 2 (0.12%) Windows Vista
Processes & Methodologies
1 1280 (78.00%) Service Management
2 1169 (71.24%) ITIL
3 384 (23.40%) Service Delivery
4 273 (16.64%) Project Management
5 191 (11.64%) Change Management
6 185 (11.27%) Problem Management
7 158 (9.63%) PRINCE2
8 135 (8.23%) ITIL V3
9 122 (7.43%) Configuration Management
10 119 (7.25%) Release Management
11 115 (7.01%) Incident Management
12 80 (4.88%) Business Development
13 79 (4.81%) Agile Software Development
14 78 (4.75%) Stakeholder Management
15 76 (4.63%) Continuous Improvement
16 73 (4.45%) Disaster Recovery
17 69 (4.20%) Business Continuity
18 65 (3.96%) Workflow
19 63 (3.84%) Information Security
20 62 (3.78%) Root Cause Analysis
Programming Languages
1 340 (20.72%) SQL
2 103 (6.28%) JavaScript
3 92 (5.61%) Java
4 67 (4.08%) PowerShell
5 44 (2.68%) Perl
6 41 (2.50%) C#
7 39 (2.38%) PHP
7 39 (2.38%) VBA
8 25 (1.52%) C
9 23 (1.40%) ABAP
10 18 (1.10%) C++
10 18 (1.10%) PL/SQL
11 17 (1.04%) VB
12 15 (0.91%) Python
13 13 (0.79%) VB.NET
14 9 (0.55%) Objective-C
15 7 (0.43%) VBScript
16 6 (0.37%) T-SQL
17 4 (0.24%) VC++
17 4 (0.24%) PHP5
Qualifications
1 257 (15.66%) Degree
2 187 (11.40%) ITIL Certification
3 73 (4.45%) ITIL Foundation Certificate
4 69 (4.20%) Microsoft Certification
5 61 (3.72%) ISEB
6 46 (2.80%) MCSE
6 46 (2.80%) Security Cleared
7 39 (2.38%) MCP
8 36 (2.19%) CISSP
9 32 (1.95%) VMware Certified Professional (VCP)
10 28 (1.71%) SC Cleared
11 22 (1.34%) Cisco Certification
11 22 (1.34%) MCSA
12 21 (1.28%) CISA
13 17 (1.04%) CCNA
14 16 (0.98%) CCA
15 14 (0.85%) PRINCE2 Certification
16 13 (0.79%) PMI Certification
17 12 (0.73%) CCNP
18 10 (0.61%) Citrix Certification
Quality Assurance & Compliance
1 213 (12.98%) SLA
2 54 (3.29%) QA
3 52 (3.17%) COBIT
4 36 (2.19%) ISO/IEC 27001
5 17 (1.04%) Sarbanes-Oxley
6 13 (0.79%) PCI DSS
7 10 (0.61%) ISO 9000
8 8 (0.49%) ISO 9001
9 7 (0.43%) ISO/IEC 20000
10 2 (0.12%) Data Quality
System Software
1 162 (9.87%) Active Directory
2 108 (6.58%) VMware Infrastructure
3 80 (4.88%) XenApp
4 24 (1.46%) XenDesktop
5 23 (1.40%) Microsoft App-V
6 20 (1.22%) vSphere
7 17 (1.04%) VMware ESX
7 17 (1.04%) XenServer
8 10 (0.61%) Oracle RMAN
9 9 (0.55%) VMware Workstation
10 7 (0.43%) Hyper-V
10 7 (0.43%) Xen
11 6 (0.37%) Snort
11 6 (0.37%) Squid
11 6 (0.37%) VMware ESXi
11 6 (0.37%) vCloud
12 5 (0.30%) NLBS
13 2 (0.12%) Citrix Presentation Server
13 2 (0.12%) OpenSSH
13 2 (0.12%) Terminal Services
Systems Management
1 80 (4.88%) SCCM
2 19 (1.16%) OpenView
2 19 (1.16%) Tivoli
3 16 (0.98%) SCOM
4 15 (0.91%) Netcool
5 13 (0.79%) Norton AntiVirus
5 13 (0.79%) TeMIP
5 13 (0.79%) HP NNM
5 13 (0.79%) OVPI
6 12 (0.73%) Puppet
6 12 (0.73%) Opscode Chef
6 12 (0.73%) Oracle Enterprise Manager
7 10 (0.61%) Data Guard
8 9 (0.55%) HP UCMDB
8 9 (0.55%) NSN NetAct
8 9 (0.55%) Systems Management Server (SMS)
9 8 (0.49%) BMC PATROL
9 8 (0.49%) Nagios
9 8 (0.49%) Backup Exec
10 7 (0.43%) WMI
Vendors
1 350 (21.33%) Microsoft
2 216 (13.16%) Remedy
3 189 (11.52%) ServiceNow
4 181 (11.03%) VMware
4 181 (11.03%) Oracle
5 156 (9.51%) BMC
6 133 (8.10%) Citrix
7 115 (7.01%) HP
8 68 (4.14%) Cisco
8 68 (4.14%) IBM
9 59 (3.60%) NetApp
10 57 (3.47%) EMC
11 54 (3.29%) SAP
12 40 (2.44%) Apple
13 32 (1.95%) Symantec
14 27 (1.65%) CA
15 23 (1.40%) Sun
16 18 (1.10%) Red Hat
17 17 (1.04%) Business Objects
17 17 (1.04%) SolarWinds
London
ARM Technology
Salary: Negotiable
Posted: 10 hours ago
Leeds, West Yorkshire
Fruition IT Resources Limited
Salary: £35000 - £40000 per annum + Benefits
Posted: 10 hours ago
Lancashire
The One Group
Salary: £30k - 35k per year + Benefits
Posted: 11 hours ago
Milton Keynes, Buckinghamshire
Boeing
Salary: Competitive
Posted: 17 hours ago
London
Capita
Salary: CAR
Posted: 19 hours ago
South East
Arden Resourcing Limited
Salary: £28,000 - £45,000 + Benefits + Bonuses
Posted: Yesterday
City, London
Interactive Investor
Salary: Up to £50,000 per annum DOE
Posted: Yesterday
Hatfield, Hertfordshire
Hays - Computacenter
Salary: Competitive Package
Posted: Yesterday
North Yorkshire
Spire Healthcare
Salary: £19,200 per annum Plus excellent benefits
Posted: Yesterday
London
LA International
Salary: £53000 - £66000 per annum + Benefits
Posted: Yesterday
Bristol, Avon
Global Technology Solutions Ltd
Salary: £33000 - £35000 per annum + bonus+ben
Posted: Yesterday
City, London
TEKsystems
Salary: £400 - £450 per day
Posted: Yesterday
City, London
Informatiq Consulting
Salary: £35000 - £55000 per annum
Posted: Yesterday
Milton Keynes, Buckinghamshire
Rullion IT Plus
Posted: Yesterday
London
ARC IT Recruitment Ltd
Salary: £50000 Per Annum
Posted: 2 days ago
East Sussex
ARC IT Recruitment Ltd
Posted: 2 days ago
London
Harvey Nash plc
Salary: £28000 - £30000 per annum + Shift Allowance + Benefits
Posted: 4 days ago
London
Lorien Resourcing
Salary: £45000 - £55000 per annum + Bonus + Benefits
Posted: 4 days ago
London
Harvey Nash plc
Salary: £30000 - £34000 per annum + Shift Allowance + Benefits
Posted: 4 days ago
Worthing, West Sussex
Randstad Technologies
Posted: 4 days ago