The table below looks at the statistics for ITSM skills in IT jobs advertised for the England region. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 31 July 2016 with a comparison to the same period over the previous 2 years.

3 months to
31 Jul 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 363 374 402
Rank change year-on-year
+11 +28
Permanent jobs citing ITSM 768 819 788
As % of all permanent IT jobs located in England 0.84% 0.80% 0.72%
As % of the Processes & Methodologies category 0.95% 0.92% 0.84%
Number of salaries quoted 599 632 636
Median salary £47,500 £45,000 £45,000
Median salary % change year-on-year
+5.55% -
90% offered a salary of more than £28,000 £25,000 £26,250
10% offered a salary of more than £75,000 £68,900 £72,500
UK excluding London median salary £42,500 £42,500 £42,500
ITSM
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the England region.

Processes & Methodologies Category
England
Permanent IT job ads with a match in the
Processes & Methodologies category
80558 89124 93346
As % of all permanent IT jobs located in England 87.90% 87.14% 85.38%
Number of salaries quoted 68108 73846 75834
Median salary £50,000 £50,000 £49,500
Median salary % change year-on-year
- +1.01%
90% offered a salary of more than £32,500 £32,500 £31,500
10% offered a salary of more than £77,500 £72,500 £75,000
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

ITSM
Jobs Demand Trend in England

The demand trend of job ads across the England region citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in England

ITSM
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the England region.

ITSM Salary Trend in England

ITSM
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing ITSM across the England region over the 3 months to 31 July 2016.

ITSM Salary Histogram in England

ITSM
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the England region over the 3 months to 31 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +25 288 £55,000 +7.31% 39
South East -13 160 £47,500 +11.76% 19
East of England +66 87 £47,500 - 11
North West +35 64 £42,250 -0.58% 5
South West -20 54 £36,250 -19.44% 7
West Midlands +15 52 £36,000 +12.50% 6
East Midlands -10 32 £45,000 +7.98% 3
Yorkshire +17 23 £46,250 -0.53% 5
Midlands +8 4 - -
North East 0 1 £52,500 +112.12%
ITSM
UK

ITSM
Top 30 Related IT Skills in England

For the 6 months to 31 July 2016, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region with a requirement for ITSM.

1 1249 (70.97%) ITIL
2 1186 (67.39%) Service Management
3 427 (24.26%) Service Delivery
4 403 (22.90%) Finance
5 334 (18.98%) Microsoft
6 322 (18.30%) Windows
7 277 (15.74%) Change Management
8 271 (15.40%) ITIL V3
9 268 (15.23%) Project Management
10 248 (14.09%) Degree
11 246 (13.98%) ServiceNow
12 229 (13.01%) Incident Management
13 227 (12.90%) Remedy ITSM
13 227 (12.90%) Remedy
14 219 (12.44%) SLA
15 212 (12.05%) Active Directory
16 189 (10.74%) MS Excel
17 187 (10.63%) Linux
17 187 (10.63%) SQL
17 187 (10.63%) Analytical Skills
18 168 (9.55%) Problem Management
18 168 (9.55%) Data Centre
19 167 (9.49%) Oracle
20 163 (9.26%) SQL Server
21 149 (8.47%) Stakeholder Management
22 148 (8.41%) Management Information System
23 146 (8.30%) VMware
23 146 (8.30%) MS Office
24 142 (8.07%) PRINCE2
25 129 (7.33%) BMC

ITSM
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 84 (4.77%) MS Exchange
2 68 (3.86%) SharePoint
3 35 (1.99%) Exchange Server 2010
3 35 (1.99%) IIS
4 30 (1.70%) WordPress
5 24 (1.36%) Apache
6 18 (1.02%) SharePoint 2010
7 16 (0.91%) Confluence
7 16 (0.91%) Tomcat
8 15 (0.85%) CMS
9 11 (0.63%) WebSphere
10 10 (0.57%) Blackberry Enterprise Server
11 9 (0.51%) nginx
11 9 (0.51%) WebLogic
12 7 (0.40%) OpenStack
13 6 (0.34%) NetWeaver
13 6 (0.34%) OpenROAD
13 6 (0.34%) Skype for Business
14 5 (0.28%) iPlanet
14 5 (0.28%) Oracle Workflow
Applications
1 189 (10.74%) MS Excel
2 146 (8.30%) MS Office
3 46 (2.61%) MS PowerPoint
4 33 (1.88%) MS Visio
5 15 (0.85%) MS Project
Business Applications
1 227 (12.90%) Remedy ITSM
2 22 (1.25%) Remedy AR System
3 19 (1.08%) SAP Oil and Gas
4 15 (0.85%) Dynamics CRM
5 12 (0.68%) Oracle Applications
6 6 (0.34%) SAP GRC
7 5 (0.28%) assyst
7 5 (0.28%) Oracle BPM
7 5 (0.28%) SAP R/3
8 4 (0.23%) Dynamics AX
9 3 (0.17%) MetaTrader
10 2 (0.11%) Dynamics NAV
10 2 (0.11%) Oracle EBS
10 2 (0.11%) Oracle EBS R12
11 1 (0.057%) Oracle 11i
11 1 (0.057%) Oracle ERP
11 1 (0.057%) Oracle Financials
11 1 (0.057%) Oracle Payroll
11 1 (0.057%) SAP CRM
11 1 (0.057%) Unit4 Business World
Cloud Services
1 98 (5.57%) SaaS
2 70 (3.98%) Office 365
3 43 (2.44%) Microsoft Azure
4 33 (1.88%) Amazon AWS
5 25 (1.42%) PaaS
6 19 (1.08%) IaaS
7 15 (0.85%) Cloud Computing
8 6 (0.34%) iTunes
9 2 (0.11%) Bluemix
9 2 (0.11%) Google Apps
10 1 (0.057%) OneDrive
10 1 (0.057%) OpenShift
Communications & Networking
1 76 (4.32%) LAN
2 71 (4.03%) WAN
3 69 (3.92%) Firewall
4 67 (3.81%) DNS
5 47 (2.67%) TCP/IP
6 46 (2.61%) SAN
7 42 (2.39%) VPN
8 41 (2.33%) Intranet
9 35 (1.99%) IPv4
9 35 (1.99%) SMS
10 33 (1.88%) Internet
11 26 (1.48%) VoIP
12 25 (1.42%) DHCP
13 20 (1.14%) HTTP
13 20 (1.14%) LDAP
14 18 (1.02%) Cisco ASA
15 17 (0.97%) Network Security
16 16 (0.91%) SNMP
16 16 (0.91%) Wireless
17 14 (0.80%) SSL
Database & Business Intelligence
1 163 (9.26%) SQL Server
2 64 (3.64%) SQL Server Reporting Services
3 46 (2.61%) Relational Database
4 30 (1.70%) MySQL
5 29 (1.65%) Data Warehouse
6 28 (1.59%) BusinessObjects
7 27 (1.53%) SQL Server Integration Services
8 26 (1.48%) Oracle Database
9 17 (0.97%) SQL Server 2008
10 16 (0.91%) QlikView
11 15 (0.85%) Oracle Database 12c
12 14 (0.80%) MongoDB
13 13 (0.74%) Oracle Reports
14 12 (0.68%) Apache Cassandra
14 12 (0.68%) Big Data
14 12 (0.68%) SQL Server 2012
15 10 (0.57%) SAP HANA
16 8 (0.45%) GIS
16 8 (0.45%) RDBMS
17 7 (0.40%) PowerCenter
Development Applications
1 24 (1.36%) JIRA
2 15 (0.85%) Team Foundation Server
3 12 (0.68%) Git (software)
4 7 (0.40%) Ant
4 7 (0.40%) Jenkins
5 6 (0.34%) MSI
6 5 (0.28%) Subversion
6 5 (0.28%) Visual Studio
7 4 (0.23%) InstallShield
7 4 (0.23%) Oracle Forms
7 4 (0.23%) Talend Open Studio
7 4 (0.23%) WinDbg
8 3 (0.17%) ClearCase
8 3 (0.17%) Eclipse
8 3 (0.17%) Hudson
8 3 (0.17%) Mercurial
8 3 (0.17%) PeopleTools
9 2 (0.11%) Maven
9 2 (0.11%) TeamCity
9 2 (0.11%) WiX
General
1 403 (22.90%) Finance
2 113 (6.42%) Telecoms
3 104 (5.91%) Banking
4 73 (4.15%) Retail
5 65 (3.69%) Marketing
6 48 (2.73%) Manufacturing
7 41 (2.33%) Law
8 28 (1.59%) Legal
9 19 (1.08%) Back Office
10 15 (0.85%) Billing
11 14 (0.80%) Investment Banking
12 12 (0.68%) Electronics
13 9 (0.51%) Aerospace
14 6 (0.34%) Advertising
14 6 (0.34%) Financial Institution
14 6 (0.34%) Publishing
15 4 (0.23%) International Banking
15 4 (0.23%) Korean Language
15 4 (0.23%) Retail Banking
15 4 (0.23%) Welsh Language
Job Titles
1 335 (19.03%) Analyst
2 270 (15.34%) Service Manager
3 202 (11.48%) Consultant
4 183 (10.40%) IT Manager
5 130 (7.39%) IT Services Manager
6 121 (6.88%) Delivery Manager
7 114 (6.48%) Services Delivery Manager
8 112 (6.36%) Service Analyst
9 109 (6.19%) Support Analyst
10 104 (5.91%) Developer
11 83 (4.72%) Architect
12 81 (4.60%) Support Engineer
13 75 (4.26%) ITSM Consultant
14 74 (4.20%) Project Manager
15 72 (4.09%) Applications Support
16 71 (4.03%) ITIL Manager
17 67 (3.81%) ServiceNow Consultant
18 61 (3.47%) Junior
19 57 (3.24%) ITIL Service Manager
20 56 (3.18%) IT Support
Libraries, Frameworks & Software Standards
1 96 (5.45%) XML
2 93 (5.28%) HTML
2 93 (5.28%) Web Services
3 76 (4.32%) CSS
4 62 (3.52%) .NET
5 35 (1.99%) Flash
6 25 (1.42%) Middleware
7 19 (1.08%) ASP.NET
8 18 (1.02%) LAMP
9 17 (0.97%) .NET Framework
10 16 (0.91%) EDIFACT
11 15 (0.85%) AngularJS
12 14 (0.80%) EDI
13 13 (0.74%) SAP ALE
14 12 (0.68%) FIX Protocol
15 10 (0.57%) Ruby on Rails
16 9 (0.51%) Ajax
17 8 (0.45%) XSLT
18 7 (0.40%) HTML5
18 7 (0.40%) LEMP Stack
Miscellaneous
1 187 (10.63%) Analytical Skills
2 168 (9.55%) Data Centre
3 148 (8.41%) Management Information System
4 81 (4.60%) CMDB
5 54 (3.07%) Statistics
6 47 (2.67%) Computer Science
7 30 (1.70%) Blackberry
8 29 (1.65%) Replication
9 28 (1.59%) Enterprise Software
10 27 (1.53%) Fat Client
10 27 (1.53%) Thin Client
11 23 (1.31%) Virtual Team
12 15 (0.85%) PMI
12 15 (0.85%) User Experience
13 14 (0.80%) Data Protection Act
13 14 (0.80%) Visualisation
14 13 (0.74%) Driving Licence
14 13 (0.74%) TRADACOMS
15 12 (0.68%) Mobile Computing
15 12 (0.68%) Private Cloud
Operating Systems
1 322 (18.30%) Windows
2 187 (10.63%) Linux
3 129 (7.33%) Windows Server
4 88 (5.00%) Unix
5 72 (4.09%) Windows 7
6 66 (3.75%) Windows Server 2008
7 55 (3.13%) Windows Server 2012
8 41 (2.33%) CentOS
9 40 (2.27%) Windows Server 2003
10 39 (2.22%) Red Hat Enterprise Linux
11 25 (1.42%) AIX
12 20 (1.14%) Solaris
12 20 (1.14%) SUSE
13 17 (0.97%) Android
13 17 (0.97%) Windows 8
14 16 (0.91%) Oracle Linux
14 16 (0.91%) SUSE Linux Enterprise Server
15 13 (0.74%) Windows 10
16 9 (0.51%) Windows XP
17 8 (0.45%) Mac OS X
Processes & Methodologies
1 1249 (70.97%) ITIL
2 1186 (67.39%) Service Management
3 427 (24.26%) Service Delivery
4 277 (15.74%) Change Management
5 271 (15.40%) ITIL V3
6 268 (15.23%) Project Management
7 229 (13.01%) Incident Management
8 168 (9.55%) Problem Management
9 149 (8.47%) Stakeholder Management
10 142 (8.07%) PRINCE2
11 122 (6.93%) Agile Software Development
12 111 (6.31%) Continuous Improvement
13 109 (6.19%) Service Design
14 103 (5.85%) Mentoring
15 88 (5.00%) CRM
16 87 (4.94%) Process Improvement
17 86 (4.89%) Performance Management
18 85 (4.83%) Asset Management
19 81 (4.60%) Information Security
20 75 (4.26%) Business Development
Programming Languages
1 187 (10.63%) SQL
2 103 (5.85%) JavaScript
3 82 (4.66%) Java
4 64 (3.64%) Perl
5 56 (3.18%) PowerShell
6 48 (2.73%) C#
7 39 (2.22%) Python
8 30 (1.70%) T-SQL
9 26 (1.48%) Bash Shell
10 20 (1.14%) PL/SQL
10 20 (1.14%) Shell Script
11 19 (1.08%) C
12 15 (0.85%) Ruby
13 13 (0.74%) ABAP
13 13 (0.74%) PHP
14 12 (0.68%) XPath
15 9 (0.51%) VB
16 7 (0.40%) VBScript
17 4 (0.23%) C++
17 4 (0.23%) VBA
Qualifications
1 248 (14.09%) Degree
2 104 (5.91%) ITIL Certification
3 82 (4.66%) Security Cleared
4 67 (3.81%) SC Cleared
5 59 (3.35%) Microsoft Certification
6 49 (2.78%) ISEB
7 48 (2.73%) CISSP
8 38 (2.16%) MCSE
9 37 (2.10%) Cisco Certification
10 34 (1.93%) CCNA
11 29 (1.65%) MCP
12 26 (1.48%) DV Cleared
13 25 (1.42%) MCSA
14 21 (1.19%) ITIL Foundation Certificate
15 20 (1.14%) PMI Certification
16 16 (0.91%) CISM
17 15 (0.85%) PRINCE2 Practitioner
18 14 (0.80%) CEH
18 14 (0.80%) MCITP
19 13 (0.74%) CISA
Quality Assurance & Compliance
1 219 (12.44%) SLA
2 75 (4.26%) QA
3 50 (2.84%) ISO/IEC 27001
4 40 (2.27%) COBIT
5 21 (1.19%) PCI DSS
6 18 (1.02%) Data Quality
7 13 (0.74%) ISO 9001
8 10 (0.57%) SAS 70
9 9 (0.51%) ISO/IEC 20000
10 8 (0.45%) ISO22301
11 5 (0.28%) PMBOK
12 4 (0.23%) Government Security Classifications
12 4 (0.23%) ISO 9000
12 4 (0.23%) Sarbanes-Oxley
12 4 (0.23%) WCAG
13 3 (0.17%) Solvency II
14 2 (0.11%) ISO19770
14 2 (0.11%) SEPA
15 1 (0.057%) ISO27002
15 1 (0.057%) P3O
System Software
1 212 (12.05%) Active Directory
2 115 (6.53%) VMware Infrastructure
3 36 (2.05%) vSphere
4 34 (1.93%) XenDesktop
5 24 (1.36%) Hyper-V
6 16 (0.91%) Virtual Machines
6 16 (0.91%) XenServer
7 14 (0.80%) XenApp
8 12 (0.68%) VMware ESX
8 12 (0.68%) VMware ESXi
9 10 (0.57%) Firmware
9 10 (0.57%) NFS
10 8 (0.45%) Terminal Services
11 6 (0.34%) Docker
11 6 (0.34%) Snort
11 6 (0.34%) Veritas Cluster Server
12 5 (0.28%) Microsoft App-V
12 5 (0.28%) Virtual Desktop
13 4 (0.23%) Oracle RAC
13 4 (0.23%) vCloud
Systems Management
1 45 (2.56%) SCCM
2 16 (0.91%) Puppet
3 15 (0.85%) Nagios
4 14 (0.80%) Tivoli Storage Manager
5 12 (0.68%) SCOM
6 11 (0.63%) Control-M
6 11 (0.63%) WMI
7 10 (0.57%) HP Quality Center
7 10 (0.57%) RSA enVision
8 9 (0.51%) NetBackup
9 8 (0.45%) Ansible
9 8 (0.45%) ZABBIX
10 7 (0.40%) vRealize
11 6 (0.34%) HP Data Protector
11 6 (0.34%) Opsview
11 6 (0.34%) WSUS
12 5 (0.28%) Norton AntiVirus
12 5 (0.28%) OpenView Configuration Management
13 4 (0.23%) Perfmon
13 4 (0.23%) Systems Management Server (SMS)
Vendors
1 334 (18.98%) Microsoft
2 246 (13.98%) ServiceNow
3 227 (12.90%) Remedy
4 167 (9.49%) Oracle
5 146 (8.30%) VMware
6 129 (7.33%) BMC
7 125 (7.10%) Cisco
8 97 (5.51%) HP
9 93 (5.28%) Citrix
10 71 (4.03%) Red Hat
11 69 (3.92%) SAP
12 62 (3.52%) IBM
13 47 (2.67%) Dell
14 39 (2.22%) Cadence
15 35 (1.99%) SolarWinds
16 30 (1.70%) CheckPoint
17 29 (1.65%) NetApp
18 28 (1.59%) CA
19 27 (1.53%) LANDesk
20 24 (1.36%) Juniper
Central London / West End
Peopleworks
Salary: From £60,000 to £65,000 per annum Negotiable + Bonus Scheme + Excellen
Posted: Yesterday
South West London
Logic Engagements Ltd
Salary: £60000 - £65000 per annum + bonus, pension, private health
Posted: Yesterday
Chelmsford, Essex
Ashdown IT
Salary: £32500 per annum + pension, bonus, healthcare, gym
Posted: 2 days ago
Basingstoke, Hampshire
Latcom Ltd
Salary: From £35,000 to £40,000 per annum
Posted: 2 days ago
London
Harrington Starr
Salary: £65000 - £75000 per annum + bonus, benefits + training
Posted: 2 days ago
South West London
set2recruit
Salary: From £50,000 to £70,000 per annum £50,000 - £70,000 + benefits
Posted: 5 days ago
Bath, Avon
Optima Connections
Salary: From £30,000 to £35,000 per annum + Benefits
Posted: 3 days ago
Milton Keynes, Buckinghamshire
Global Technology Solutions Ltd
Salary: £21000 - £24000 per annum
Posted: 3 days ago
London
Arden Resourcing Limited
Salary: £40000.00 - £60000.00 per annum + Bonus and Benefits
Posted: 5 days ago
Worcester, Worcestershire
University of Worcester
Salary: From £25,023 to £30,738 per annum
Posted: Yesterday
Central London / West End
Peopleworks
Salary: From £30,000 to £45,000 per annum Negotiable + Bonus Scheme + Excellen
Posted: 2 days ago
City, London
Arden Resourcing Limited
Salary: £500 per week
Posted: 5 days ago
Birmingham, West Midlands (County)
Insolvency Service
Salary: £49,511 - 55,700 per year
Posted: 5 days ago
City, London
Herbert Smith Freehills LLP
Posted: Yesterday
Hertfordshire
TELSTRA Associates
Salary: From £50,000 to £65,000 per annum £50-65k+ bens etc.
Posted: 4 days ago
London
Harrington Starr
Salary: £65000 - £75000 per annum + bonus, benefits + training
Posted: 5 days ago
East London
Colston Consulting
Salary: £45000 - £55000 per annum
Posted: 4 days ago
Manchester, Lancashire
Raytheon
Salary: Salary, Bonus, Car Allowance & Benefits
Posted: 2 days ago
Chelmsford, Essex
Ashdown IT
Salary: £32500 per annum + pension, bonus, healthcare, gym
Posted: 5 days ago
Malmesbury, Wiltshire
Dyson
Posted: 8 days ago
Milton Keynes, Buckinghamshire
Integrity IT Solutions
Salary: From £60,000 to £65,000 per annum
Posted: 5 days ago
London
Opus IT Consulting
Posted: 4 days ago
City, London
Executive Recruitment Services (ERS)
Salary: £38000 - £46000 per annum + Pension, Healthcare
Posted: 3 days ago
City, London
ANSON MCCADE
Salary: £110,000 - £150,000 plus exceptional benefits package
Posted: 4 days ago
City, London
ANSON MCCADE
Salary: £70,000 - £100,000 plus exceptional benefits package
Posted: 4 days ago
Guildford, Surrey
ITSM Team
Salary: £55k to £70k + benefits
Posted: 4 days ago
Gloucestershire
Experis Ltd
Salary: £60000 - £85000 per annum + Benefits + Bonus
Posted: 2 days ago
Berkshire
Executive Resource Group
Salary: £35000 - £40000 per annum + 20% shift allowance + benefits
Posted: 2 days ago
City, London
Networking People
Salary: £28000 - £32000 per annum + Benefits
Posted: 3 days ago
City, London
Executive Recruitment Services (ERS)
Salary: £30000 - £40000 per annum + Pension, Healthcare
Posted: 6 days ago