The table below looks at the statistics for the IT Support Technician role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited IT Support Technician in their job title over the 3 months to 28 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2014
Same period 2013 Same period 2012
IT Support Technician
Rank 777 777 820
Rank change year-on-year
0 +43
Permanent jobs requiring an IT Support Technician 97 72 58
As % of all permanent IT jobs located in England 0.090% 0.072% 0.053%
As % of the Job Titles category 0.096% 0.077% 0.055%
Number of salaries quoted 82 68 45
Average salary £25,000 £22,750 £22,500
Average salary % change year-on-year
+9.89% +1.11%
90% offered a salary of more than £19,500 £19,000 £19,100
10% offered a salary of more than £30,000 £32,500 £30,000
UK excluding London average salary £22,500 £22,500 £22,500
IT Support Technician
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
101207 93640 105041
As % of all permanent IT jobs located in England 94.39% 94.21% 95.25%
Number of salaries quoted 82615 78406 90395
Average salary £45,000 £43,500 £42,500
Average salary % change year-on-year
+3.44% +2.35%
90% offered a salary of more than £26,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

IT Support Technician
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing IT Support Technician in the job title across the England region as a proportion of the total demand within the Job Titles category.

IT Support Technician Jobs Demand Trend in England

IT Support Technician
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support Technician across the England region.

IT Support Technician Salary Trend in England

IT Support Technician
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing IT Support Technician across the England region over the 3 months to 28 August 2014.

IT Support Technician Salary Histogram in England

IT Support Technician
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing IT Support Technician within the England region over the 3 months to 28 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +17 35 £28,000 +2.75% 4
East of England -10 14 £22,500 +7.14% 3
Yorkshire -20 14 £19,000 - 3
North West -17 13 £25,000 +6.38% 3
South East -45 12 £21,000 -7.69% 9
West Midlands -2 3 £19,500 -
East Midlands - 3 £24,000 -
South West -27 2 £24,000 +20.00% 2
North East - 1 £20,000 -
IT Support Technician
UK

IT Support Technician
Top 30 Related IT Skills in England

For the 6 months to 28 August 2014, IT jobs across the England region that cited IT Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support Technician in their job title.

1 183 (82.06%) Windows
2 127 (56.95%) Microsoft
3 110 (49.33%) Windows 7
4 108 (48.43%) Active Directory
5 101 (45.29%) MS Office
6 73 (32.74%) MS Exchange
7 63 (28.25%) Windows Server 2008
8 54 (24.22%) VMware
9 47 (21.08%) MS Excel
10 42 (18.83%) Windows 8
11 40 (17.94%) Windows Server 2012
11 40 (17.94%) Windows XP
11 40 (17.94%) TCP/IP
12 35 (15.70%) Windows Server 2003
13 34 (15.25%) Office 365
14 33 (14.80%) VPN
15 32 (14.35%) DNS
16 30 (13.45%) Exchange Server 2010
17 29 (13.00%) Degree
18 28 (12.56%) VMware Infrastructure
18 28 (12.56%) Mac OS X
19 26 (11.66%) Cisco
20 25 (11.21%) Linux
21 24 (10.76%) DHCP
22 22 (9.87%) Citrix
22 22 (9.87%) Firewall
23 21 (9.42%) SQL Server
24 20 (8.97%) MCP
24 20 (8.97%) Hyper-V
25 18 (8.07%) Finance

IT Support Technician
Top Related IT Skills in England by Category

For the 6 months to 28 August 2014, IT jobs across the England region that cited IT Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 73 (32.74%) MS Exchange
2 30 (13.45%) Exchange Server 2010
3 12 (5.38%) SharePoint
4 10 (4.48%) Lync
4 10 (4.48%) Exchange Server 2007
5 5 (2.24%) Exchange Server 2013
5 5 (2.24%) Exchange Server 2003
6 3 (1.35%) SharePoint 2013
7 2 (0.90%) IIS
7 2 (0.90%) Confluence
8 1 (0.45%) Site Server
8 1 (0.45%) Blackberry Enterprise Server
8 1 (0.45%) IBM Notes
Applications
1 101 (45.29%) MS Office
2 47 (21.08%) MS Excel
Business Applications
1 5 (2.24%) Google Analytics
2 3 (1.35%) Sage 200
2 3 (1.35%) Dynamics CRM
2 3 (1.35%) Dynamics GP
3 1 (0.45%) Epicor Tropos
Cloud Services
1 34 (15.25%) Office 365
2 2 (0.90%) Amazon AWS
3 1 (0.45%) SaaS
Communications & Networking
1 40 (17.94%) TCP/IP
2 33 (14.80%) VPN
3 32 (14.35%) DNS
4 24 (10.76%) DHCP
5 22 (9.87%) Firewall
6 14 (6.28%) Internet
7 13 (5.83%) LAN
8 9 (4.04%) Wi-Fi
8 9 (4.04%) WAN
9 7 (3.14%) Wireless
10 6 (2.69%) Ethernet
10 6 (2.69%) VoIP
11 5 (2.24%) VLAN
11 5 (2.24%) Intranet
12 4 (1.79%) Cisco ASA
13 3 (1.35%) SAN
13 3 (1.35%) ISDN
13 3 (1.35%) SNMP
14 2 (0.90%) RFID
14 2 (0.90%) NAS
Database & Business Intelligence
1 21 (9.42%) SQL Server
2 6 (2.69%) SQL Server 2012
3 4 (1.79%) MS Access
4 2 (0.90%) Relational Database
5 1 (0.45%) RDBMS
5 1 (0.45%) MySQL
5 1 (0.45%) Crystal Reports
Development Applications
1 2 (0.90%) JIRA
General
1 18 (8.07%) Finance
2 12 (5.38%) Telecoms
2 12 (5.38%) Retail
3 8 (3.59%) Marketing
4 7 (3.14%) German Language
4 7 (3.14%) Manufacturing
5 3 (1.35%) French Language
5 3 (1.35%) Banking
6 2 (0.90%) Italian Language
6 2 (0.90%) Spanish Language
7 1 (0.45%) Financial Institution
7 1 (0.45%) Law
7 1 (0.45%) Advertising
Libraries, Frameworks & Software Standards
1 2 (0.90%) HTML
2 1 (0.45%) .NET
2 1 (0.45%) CSS
2 1 (0.45%) XML
2 1 (0.45%) XSLT
Miscellaneous
1 17 (7.62%) Blackberry
2 14 (6.28%) iPhone
3 11 (4.93%) Kindle
4 7 (3.14%) Streaming Media
5 5 (2.24%) EPoS
5 5 (2.24%) Clustering
6 4 (1.79%) iPad
7 3 (1.35%) Video Conferencing
7 3 (1.35%) Smartphone
7 3 (1.35%) Chip and PIN
7 3 (1.35%) Management Information System
8 2 (0.90%) Thin Client
8 2 (0.90%) PDA
8 2 (0.90%) Mathematics
8 2 (0.90%) Fat Client
9 1 (0.45%) EqualLogic
9 1 (0.45%) Augmented Reality
9 1 (0.45%) Digital Media
9 1 (0.45%) Computer Science
9 1 (0.45%) Client/Server
Operating Systems
1 183 (82.06%) Windows
2 110 (49.33%) Windows 7
3 63 (28.25%) Windows Server 2008
4 42 (18.83%) Windows 8
5 40 (17.94%) Windows Server 2012
5 40 (17.94%) Windows XP
6 35 (15.70%) Windows Server 2003
7 28 (12.56%) Mac OS X
8 25 (11.21%) Linux
9 8 (3.59%) Windows Vista
9 8 (3.59%) Mac OS
10 7 (3.14%) Ubuntu
11 4 (1.79%) Debian
11 4 (1.79%) Android
12 2 (0.90%) UNIX
13 1 (0.45%) Windows 2000 Server
13 1 (0.45%) Windows Phone
13 1 (0.45%) Windows Mobile
13 1 (0.45%) VMS
13 1 (0.45%) Windows 2000
Processes & Methodologies
1 18 (8.07%) ITIL
2 10 (4.48%) Service Delivery
3 8 (3.59%) CRM
4 7 (3.14%) Disaster Recovery
5 6 (2.69%) E-Commerce
5 6 (2.69%) Analytics
6 5 (2.24%) Network Management
6 5 (2.24%) Incident Management
6 5 (2.24%) Load Balancing
7 4 (1.79%) SOA
7 4 (1.79%) Change Management
7 4 (1.79%) Service Management
7 4 (1.79%) Performance Management
8 3 (1.35%) Asset Management
8 3 (1.35%) Logistics
8 3 (1.35%) ERP
9 2 (0.90%) Business Intelligence
9 2 (0.90%) Workflow
9 2 (0.90%) Marketing Intelligence
9 2 (0.90%) Time Management
Programming Languages
1 14 (6.28%) SQL
2 6 (2.69%) PowerShell
3 3 (1.35%) Bash Shell
3 3 (1.35%) Ruby
3 3 (1.35%) Python
4 2 (0.90%) T-SQL
4 2 (0.90%) C
4 2 (0.90%) VBA
5 1 (0.45%) C#
5 1 (0.45%) VBScript
5 1 (0.45%) VB
Qualifications
1 29 (13.00%) Degree
2 20 (8.97%) MCP
3 14 (6.28%) Microsoft Certification
4 10 (4.48%) Cisco Certification
5 8 (3.59%) MCSE
6 7 (3.14%) CCNA
7 5 (2.24%) MCSA
8 2 (0.90%) HND
8 2 (0.90%) CCNP
8 2 (0.90%) MCDST
9 1 (0.45%) VMware Certified Professional (VCP)
9 1 (0.45%) MCTS
9 1 (0.45%) MCITP
9 1 (0.45%) CWNA
9 1 (0.45%) Network+ Certification
9 1 (0.45%) CCDA
9 1 (0.45%) CCIE
9 1 (0.45%) PhD
Quality Assurance & Compliance
1 11 (4.93%) ISO 9001
2 5 (2.24%) SLA
3 2 (0.90%) Sarbanes-Oxley
3 2 (0.90%) QA
System Software
1 108 (48.43%) Active Directory
2 28 (12.56%) VMware Infrastructure
3 20 (8.97%) Hyper-V
4 6 (2.69%) XenApp
5 5 (2.24%) Terminal Services
6 3 (1.35%) Xen
7 2 (0.90%) Microsoft Virtual Server
7 2 (0.90%) VMware ESXi
7 2 (0.90%) XenDesktop
8 1 (0.45%) XenServer
8 1 (0.45%) vSphere
8 1 (0.45%) VMware ESX
Systems Management
1 14 (6.28%) Backup Exec
2 1 (0.45%) McAfee ePO
2 1 (0.45%) SCCM
2 1 (0.45%) WSUS
Vendors
1 127 (56.95%) Microsoft
2 54 (24.22%) VMware
3 26 (11.66%) Cisco
4 22 (9.87%) Citrix
5 16 (7.17%) Apple
6 13 (5.83%) Symantec
7 8 (3.59%) HP
8 7 (3.14%) Avaya
9 6 (2.69%) Dell
9 6 (2.69%) CheckPoint
9 6 (2.69%) Salesforce.com
10 5 (2.24%) Google
10 5 (2.24%) Bloomberg
10 5 (2.24%) Adobe
11 4 (1.79%) SAP
11 4 (1.79%) Sage
12 3 (1.35%) Trend Micro
12 3 (1.35%) FactSet
12 3 (1.35%) SimCorp
13 2 (0.90%) SolidWorks
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