The table below looks at the statistics for the IT Support Technician role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited IT Support Technician in their job title over the 3 months to 2 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Sep 2014
Same period 2013 Same period 2012
IT Support Technician
Rank 772 776 803
Rank change year-on-year
+4 +27
Permanent jobs requiring an IT Support Technician 103 72 59
As % of all permanent IT jobs located in England 0.095% 0.072% 0.053%
As % of the Job Titles category 0.10% 0.076% 0.056%
Number of salaries quoted 87 68 46
Average salary £25,000 £22,500 £22,500
Average salary % change year-on-year
+11.11% -
90% offered a salary of more than £19,500 £19,000 £18,500
10% offered a salary of more than £30,000 £32,500 £30,000
UK excluding London average salary £22,500 £22,500 £22,500
IT Support Technician
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
101839 94667 105264
As % of all permanent IT jobs located in England 94.36% 94.21% 95.28%
Number of salaries quoted 83149 79374 90534
Average salary £45,000 £43,500 £42,500
Average salary % change year-on-year
+3.44% +2.35%
90% offered a salary of more than £26,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

IT Support Technician
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing IT Support Technician in the job title across the England region as a proportion of the total demand within the Job Titles category.

IT Support Technician Jobs Demand Trend in England

IT Support Technician
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support Technician across the England region.

IT Support Technician Salary Trend in England

IT Support Technician
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing IT Support Technician across the England region over the 3 months to 2 September 2014.

IT Support Technician Salary Histogram in England

IT Support Technician
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing IT Support Technician within the England region over the 3 months to 2 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +19 37 £28,000 +2.75% 4
East of England -16 16 £22,500 +7.14% 3
North West -13 14 £24,500 +4.25% 3
South East -35 14 £21,000 -7.69% 6
Yorkshire -36 13 £19,500 +2.63% 2
West Midlands -2 3 £19,500 -2.50% 3
East Midlands - 3 £24,000 - 2
South West -31 2 £24,000 +20.00% 1
North East - 1 £20,000 - 1
IT Support Technician
UK

IT Support Technician
Top 30 Related IT Skills in England

For the 6 months to 2 September 2014, IT jobs across the England region that cited IT Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support Technician in their job title.

1 186 (82.30%) Windows
2 131 (57.96%) Microsoft
3 111 (49.12%) Windows 7
4 108 (47.79%) Active Directory
5 105 (46.46%) MS Office
6 75 (33.19%) MS Exchange
7 65 (28.76%) Windows Server 2008
8 54 (23.89%) VMware
9 49 (21.68%) MS Excel
10 43 (19.03%) Windows 8
11 42 (18.58%) Windows Server 2012
12 40 (17.70%) Windows XP
12 40 (17.70%) TCP/IP
13 37 (16.37%) Office 365
14 36 (15.93%) Windows Server 2003
15 33 (14.60%) DNS
16 32 (14.16%) VPN
17 30 (13.27%) Mac OS X
17 30 (13.27%) Exchange Server 2010
17 30 (13.27%) Degree
18 28 (12.39%) VMware Infrastructure
19 26 (11.50%) Cisco
19 26 (11.50%) Linux
20 24 (10.62%) DHCP
21 22 (9.73%) Citrix
21 22 (9.73%) SQL Server
21 22 (9.73%) Firewall
22 21 (9.29%) MCP
23 19 (8.41%) ITIL
23 19 (8.41%) Hyper-V

IT Support Technician
Top Related IT Skills in England by Category

For the 6 months to 2 September 2014, IT jobs across the England region that cited IT Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 75 (33.19%) MS Exchange
2 30 (13.27%) Exchange Server 2010
3 12 (5.31%) SharePoint
4 10 (4.42%) Exchange Server 2007
4 10 (4.42%) Lync
5 5 (2.21%) Exchange Server 2013
5 5 (2.21%) Exchange Server 2003
6 3 (1.33%) IIS
6 3 (1.33%) SharePoint 2013
7 2 (0.88%) Confluence
8 1 (0.44%) IBM Notes
8 1 (0.44%) Site Server
8 1 (0.44%) Blackberry Enterprise Server
Applications
1 105 (46.46%) MS Office
2 49 (21.68%) MS Excel
Business Applications
1 6 (2.65%) Google Analytics
2 3 (1.33%) Sage 200
2 3 (1.33%) Dynamics CRM
2 3 (1.33%) Dynamics GP
3 1 (0.44%) Epicor Tropos
Cloud Services
1 37 (16.37%) Office 365
2 2 (0.88%) Amazon AWS
3 1 (0.44%) SaaS
Communications & Networking
1 40 (17.70%) TCP/IP
2 33 (14.60%) DNS
3 32 (14.16%) VPN
4 24 (10.62%) DHCP
5 22 (9.73%) Firewall
6 14 (6.19%) LAN
6 14 (6.19%) Internet
7 9 (3.98%) WAN
7 9 (3.98%) Wi-Fi
8 7 (3.10%) Wireless
9 6 (2.65%) Ethernet
9 6 (2.65%) VoIP
10 5 (2.21%) Intranet
10 5 (2.21%) VLAN
11 4 (1.77%) Cisco ASA
12 3 (1.33%) SNMP
12 3 (1.33%) ISDN
12 3 (1.33%) SAN
13 2 (0.88%) NAS
13 2 (0.88%) RFID
Database & Business Intelligence
1 22 (9.73%) SQL Server
2 6 (2.65%) SQL Server 2012
3 4 (1.77%) MS Access
4 2 (0.88%) Relational Database
5 1 (0.44%) MySQL
5 1 (0.44%) RDBMS
5 1 (0.44%) Crystal Reports
Development Applications
1 2 (0.88%) JIRA
General
1 18 (7.96%) Finance
2 12 (5.31%) Telecoms
2 12 (5.31%) Retail
3 8 (3.54%) Marketing
4 7 (3.10%) Manufacturing
4 7 (3.10%) German Language
5 3 (1.33%) Banking
5 3 (1.33%) French Language
6 2 (0.88%) Italian Language
6 2 (0.88%) Spanish Language
7 1 (0.44%) Advertising
7 1 (0.44%) Financial Institution
7 1 (0.44%) Law
Libraries, Frameworks & Software Standards
1 2 (0.88%) HTML
2 1 (0.44%) .NET
2 1 (0.44%) CSS
2 1 (0.44%) XML
2 1 (0.44%) XSLT
Miscellaneous
1 16 (7.08%) Blackberry
2 14 (6.19%) iPhone
3 11 (4.87%) Kindle
4 8 (3.54%) Streaming Media
5 5 (2.21%) EPoS
5 5 (2.21%) Clustering
6 4 (1.77%) iPad
6 4 (1.77%) Management Information System
7 3 (1.33%) Chip and PIN
7 3 (1.33%) Smartphone
7 3 (1.33%) Video Conferencing
8 2 (0.88%) PDA
8 2 (0.88%) Mathematics
8 2 (0.88%) Computer Science
8 2 (0.88%) Fat Client
8 2 (0.88%) Thin Client
9 1 (0.44%) Digital Media
9 1 (0.44%) Client/Server
9 1 (0.44%) Augmented Reality
9 1 (0.44%) EqualLogic
Operating Systems
1 186 (82.30%) Windows
2 111 (49.12%) Windows 7
3 65 (28.76%) Windows Server 2008
4 43 (19.03%) Windows 8
5 42 (18.58%) Windows Server 2012
6 40 (17.70%) Windows XP
7 36 (15.93%) Windows Server 2003
8 30 (13.27%) Mac OS X
9 26 (11.50%) Linux
10 9 (3.98%) Windows Vista
11 7 (3.10%) Ubuntu
11 7 (3.10%) Mac OS
12 4 (1.77%) Android
12 4 (1.77%) Debian
13 2 (0.88%) UNIX
14 1 (0.44%) Windows 2000
14 1 (0.44%) VMS
14 1 (0.44%) Windows Mobile
14 1 (0.44%) Windows Phone
14 1 (0.44%) Windows 2000 Server
Processes & Methodologies
1 19 (8.41%) ITIL
2 10 (4.42%) Service Delivery
3 8 (3.54%) Coaching
4 7 (3.10%) Analytics
4 7 (3.10%) Disaster Recovery
4 7 (3.10%) CRM
5 6 (2.65%) E-Commerce
6 5 (2.21%) SOA
6 5 (2.21%) Incident Management
6 5 (2.21%) Load Balancing
6 5 (2.21%) Performance Management
6 5 (2.21%) Network Management
7 4 (1.77%) Change Management
7 4 (1.77%) Service Management
8 3 (1.33%) Logistics
8 3 (1.33%) Asset Management
8 3 (1.33%) ERP
9 2 (0.88%) Business Intelligence
9 2 (0.88%) Marketing Intelligence
9 2 (0.88%) Workflow
Programming Languages
1 15 (6.64%) SQL
2 7 (3.10%) PowerShell
3 3 (1.33%) Bash Shell
3 3 (1.33%) Python
3 3 (1.33%) Ruby
4 2 (0.88%) C
4 2 (0.88%) T-SQL
4 2 (0.88%) VBA
5 1 (0.44%) VBScript
5 1 (0.44%) VB
5 1 (0.44%) C#
Qualifications
1 30 (13.27%) Degree
2 21 (9.29%) MCP
3 15 (6.64%) Microsoft Certification
4 10 (4.42%) Cisco Certification
5 9 (3.98%) MCSE
6 7 (3.10%) CCNA
7 5 (2.21%) MCSA
8 2 (0.88%) HND
8 2 (0.88%) MCDST
9 1 (0.44%) MCTS
9 1 (0.44%) MCITP
9 1 (0.44%) CWNA
9 1 (0.44%) Network+ Certification
9 1 (0.44%) VMware Certified Professional (VCP)
9 1 (0.44%) CCDA
9 1 (0.44%) MCT
9 1 (0.44%) PhD
9 1 (0.44%) CCIE
9 1 (0.44%) CCNP
Quality Assurance & Compliance
1 11 (4.87%) ISO 9001
2 5 (2.21%) SLA
3 2 (0.88%) Sarbanes-Oxley
3 2 (0.88%) QA
System Software
1 108 (47.79%) Active Directory
2 28 (12.39%) VMware Infrastructure
3 19 (8.41%) Hyper-V
4 6 (2.65%) XenApp
5 5 (2.21%) Terminal Services
6 3 (1.33%) Xen
7 2 (0.88%) Microsoft Virtual Server
7 2 (0.88%) XenDesktop
7 2 (0.88%) VMware ESXi
8 1 (0.44%) vSphere
8 1 (0.44%) VMware ESX
8 1 (0.44%) XenServer
Systems Management
1 15 (6.64%) Backup Exec
2 1 (0.44%) WSUS
2 1 (0.44%) SCCM
2 1 (0.44%) McAfee ePO
Vendors
1 131 (57.96%) Microsoft
2 54 (23.89%) VMware
3 26 (11.50%) Cisco
4 22 (9.73%) Citrix
5 16 (7.08%) Apple
6 14 (6.19%) Symantec
7 8 (3.54%) HP
8 7 (3.10%) CheckPoint
8 7 (3.10%) Avaya
9 6 (2.65%) Salesforce.com
9 6 (2.65%) Dell
9 6 (2.65%) Adobe
9 6 (2.65%) Google
10 5 (2.21%) Bloomberg
11 4 (1.77%) Sage
11 4 (1.77%) SAP
12 3 (1.33%) SimCorp
12 3 (1.33%) Trend Micro
12 3 (1.33%) FactSet
13 2 (0.88%) SolidWorks
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