The table below looks at the statistics for the IT Support Technician role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited IT Support Technician in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
IT Support Technician
Rank 796 802 839
Rank change year-on-year
+6 +37
Permanent jobs requiring an IT Support Technician 106 74 62
As % of all permanent IT jobs located in the UK 0.093% 0.069% 0.054%
As % of the Job Titles category 0.098% 0.074% 0.056%
Number of salaries quoted 88 71 53
Average salary £25,000 £22,500 £22,500
Average salary % change year-on-year
+11.11% -
90% offered a salary of more than £19,900 £18,000 £18,500
10% offered a salary of more than £30,000 £28,650 £29,800
UK excluding London average salary £22,500 £22,500 £22,500

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
108127 100585 110257
As % of all permanent IT jobs located in the UK 94.45% 94.27% 95.15%
Number of salaries quoted 87510 83697 93999
Average salary £45,000 £43,000 £42,500
Average salary % change year-on-year
+4.65% +1.17%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

IT Support Technician
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing IT Support Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

IT Support Technician Jobs Demand Trend in the UK

IT Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support Technician within the UK.

IT Support Technician Salary Trend in the UK

IT Support Technician
Salary Histogram

This chart provides a salary histogram for IT jobs citing IT Support Technician over the 3 months to 19 September 2014 within the UK.

IT Support Technician Salary Histogram in the UK

IT Support Technician
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing IT Support Technician within the UK over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +7 99 £25,250 +12.22% 30
London -5 34 £28,000 -1.75% 6
South East -26 17 £24,250 +6.59% 10
East of England -23 13 £22,500 +7.14% 1
Yorkshire -30 13 £21,250 +11.84% 1
North West -8 12 £24,500 +36.11% 8
West Yorkshire -25 11 £23,250 +29.16% 1
Leeds - 8 £19,000 - 1
Berkshire +8 7 £23,500 +3.29%
Cambridgeshire +3 6 £22,500 +50.00%
City of London +8 5 £26,500 -37.64% 4
Bracknell -5 5 - -
Cheshire -7 5 £23,000 +27.77% 2
Scotland -10 5 £29,000 +16.00%
Cambridge - 5 £22,500 -
Manchester +4 4 £27,500 +52.77% 5
Hertfordshire -9 4 £24,000 +14.28% 1
Liverpool +13 3 £22,500 -4.25% 1
Norfolk +12 3 £19,000 -15.55%
Merseyside +8 3 £22,500 +8.43% 1
Oxfordshire +6 3 £26,000 +33.33% 1
East Midlands +1 3 £23,217 +16.08%
Edinburgh -9 3 £29,000 +16.00%
West Midlands -11 3 £19,500 -2.50% 1
Staffordshire -13 3 £19,500 +2.63%
Hampshire -19 3 £21,000 -6.66% 1
Stoke-on-Trent - 3 £19,500 -
Reading -4 2 £23,500 +3.29%
Surrey -6 2 £22,000 -3.29% 3
West Sussex -11 2 £26,000 -

IT Support Technician
Top 30 Related IT Skills

For the 6 months to 19 September 2014, IT jobs within the UK that cited IT Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support Technician in their job title.

1 184 (81.06%) Windows
2 125 (55.07%) Microsoft
3 109 (48.02%) Active Directory
4 103 (45.37%) Windows 7
5 99 (43.61%) MS Office
6 74 (32.60%) MS Exchange
7 65 (28.63%) Windows Server 2008
8 58 (25.55%) VMware
9 48 (21.15%) MS Excel
10 43 (18.94%) Windows Server 2012
11 39 (17.18%) Windows 8
12 38 (16.74%) Office 365
12 38 (16.74%) TCP/IP
12 38 (16.74%) Windows Server 2003
13 35 (15.42%) DNS
13 35 (15.42%) Windows XP
14 31 (13.66%) Degree
15 28 (12.33%) VMware Infrastructure
15 28 (12.33%) Exchange Server 2010
15 28 (12.33%) DHCP
15 28 (12.33%) Linux
15 28 (12.33%) Mac OS X
16 27 (11.89%) VPN
17 26 (11.45%) Firewall
18 23 (10.13%) Cisco
18 23 (10.13%) Citrix
18 23 (10.13%) SQL Server
19 20 (8.81%) MCP
20 19 (8.37%) Hyper-V
21 18 (7.93%) SQL

IT Support Technician
Top Related IT Skills by Category

For the 6 months to 19 September 2014, IT jobs within the UK that cited IT Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 74 (32.60%) MS Exchange
2 28 (12.33%) Exchange Server 2010
3 12 (5.29%) SharePoint
4 10 (4.41%) Exchange Server 2007
4 10 (4.41%) Lync
5 6 (2.64%) Exchange Server 2013
6 5 (2.20%) IIS
7 4 (1.76%) Exchange Server 2003
8 3 (1.32%) SharePoint 2013
9 2 (0.88%) IBM Notes
10 1 (0.44%) Site Server
10 1 (0.44%) Blackberry Enterprise Server
10 1 (0.44%) Confluence
Applications
1 99 (43.61%) MS Office
2 48 (21.15%) MS Excel
Business Applications
1 7 (3.08%) Google Analytics
2 3 (1.32%) Sage 200
2 3 (1.32%) Dynamics GP
3 2 (0.88%) Dynamics CRM
4 1 (0.44%) Sage 50
4 1 (0.44%) Epicor Tropos
Cloud Services
1 38 (16.74%) Office 365
2 2 (0.88%) Amazon AWS
3 1 (0.44%) SaaS
3 1 (0.44%) Cloud Computing
Communications & Networking
1 38 (16.74%) TCP/IP
2 35 (15.42%) DNS
3 28 (12.33%) DHCP
4 27 (11.89%) VPN
5 26 (11.45%) Firewall
6 18 (7.93%) Internet
7 17 (7.49%) LAN
8 14 (6.17%) WAN
9 12 (5.29%) Wi-Fi
10 8 (3.52%) Wireless
11 7 (3.08%) Ethernet
11 7 (3.08%) VoIP
11 7 (3.08%) Intranet
12 6 (2.64%) VLAN
13 4 (1.76%) Cisco ASA
13 4 (1.76%) SAN
14 3 (1.32%) SNMP
14 3 (1.32%) ISDN
14 3 (1.32%) NAS
15 1 (0.44%) PABX
Database & Business Intelligence
1 23 (10.13%) SQL Server
2 6 (2.64%) SQL Server 2012
3 4 (1.76%) MS Access
4 2 (0.88%) Relational Database
5 1 (0.44%) MySQL
5 1 (0.44%) RDBMS
5 1 (0.44%) SQL Server 2008
5 1 (0.44%) Crystal Reports
Development Applications
1 1 (0.44%) JIRA
General
1 17 (7.49%) Finance
2 13 (5.73%) Telecoms
3 9 (3.96%) Retail
4 8 (3.52%) Marketing
5 6 (2.64%) German Language
5 6 (2.64%) Manufacturing
6 4 (1.76%) Banking
7 3 (1.32%) French Language
8 2 (0.88%) Italian Language
8 2 (0.88%) Spanish Language
9 1 (0.44%) Advertising
9 1 (0.44%) Military
9 1 (0.44%) Aerospace
9 1 (0.44%) Law
9 1 (0.44%) Pharmaceutical
9 1 (0.44%) Financial Institution
Libraries, Frameworks & Software Standards
1 2 (0.88%) HTML
2 1 (0.44%) .NET
2 1 (0.44%) CSS
2 1 (0.44%) XML
2 1 (0.44%) XSLT
Miscellaneous
1 13 (5.73%) Blackberry
1 13 (5.73%) iPhone
2 11 (4.85%) Kindle
3 9 (3.96%) Streaming Media
4 5 (2.20%) Management Information System
4 5 (2.20%) Clustering
4 5 (2.20%) EPoS
5 3 (1.32%) Chip and PIN
5 3 (1.32%) Smartphone
5 3 (1.32%) PDA
5 3 (1.32%) Computer Science
5 3 (1.32%) Video Conferencing
6 2 (0.88%) Fat Client
6 2 (0.88%) Mathematics
6 2 (0.88%) Thin Client
6 2 (0.88%) iPad
6 2 (0.88%) Analytical Skills
7 1 (0.44%) Digital Media
7 1 (0.44%) Client/Server
7 1 (0.44%) iSeries
Operating Systems
1 184 (81.06%) Windows
2 103 (45.37%) Windows 7
3 65 (28.63%) Windows Server 2008
4 43 (18.94%) Windows Server 2012
5 39 (17.18%) Windows 8
6 38 (16.74%) Windows Server 2003
7 35 (15.42%) Windows XP
8 28 (12.33%) Linux
8 28 (12.33%) Mac OS X
9 10 (4.41%) Windows Vista
10 7 (3.08%) Ubuntu
11 6 (2.64%) Mac OS
12 4 (1.76%) Android
12 4 (1.76%) Debian
13 2 (0.88%) UNIX
13 2 (0.88%) Windows 2000 Server
14 1 (0.44%) VMS
14 1 (0.44%) Windows Phone
Processes & Methodologies
1 17 (7.49%) ITIL
2 10 (4.41%) Service Delivery
3 8 (3.52%) Analytics
3 8 (3.52%) Coaching
4 7 (3.08%) Disaster Recovery
5 6 (2.64%) CRM
5 6 (2.64%) Network Management
6 5 (2.20%) Performance Management
6 5 (2.20%) Incident Management
6 5 (2.20%) Load Balancing
6 5 (2.20%) SOA
6 5 (2.20%) Agile Software Development
7 4 (1.76%) Change Management
7 4 (1.76%) ERP
8 3 (1.32%) Service Management
8 3 (1.32%) E-Commerce
8 3 (1.32%) Business Intelligence
8 3 (1.32%) Asset Management
8 3 (1.32%) Logistics
9 2 (0.88%) Time Management
Programming Languages
1 18 (7.93%) SQL
2 7 (3.08%) PowerShell
3 3 (1.32%) Bash Shell
3 3 (1.32%) Python
3 3 (1.32%) Ruby
4 2 (0.88%) C
4 2 (0.88%) T-SQL
4 2 (0.88%) VBA
5 1 (0.44%) VBScript
5 1 (0.44%) VB
5 1 (0.44%) C#
Qualifications
1 31 (13.66%) Degree
2 20 (8.81%) MCP
3 13 (5.73%) Microsoft Certification
4 9 (3.96%) Cisco Certification
5 7 (3.08%) MCSE
6 6 (2.64%) CCNA
7 2 (0.88%) HND
7 2 (0.88%) MCSA
7 2 (0.88%) MCT
8 1 (0.44%) PhD
8 1 (0.44%) CCIE
8 1 (0.44%) CCNP
8 1 (0.44%) CCDA
8 1 (0.44%) ITIL Certification
8 1 (0.44%) VMware Certified Professional (VCP)
8 1 (0.44%) MCDST
8 1 (0.44%) MCITP
Quality Assurance & Compliance
1 11 (4.85%) ISO 9001
2 5 (2.20%) SLA
3 2 (0.88%) Sarbanes-Oxley
3 2 (0.88%) QA
System Software
1 109 (48.02%) Active Directory
2 28 (12.33%) VMware Infrastructure
3 19 (8.37%) Hyper-V
4 7 (3.08%) XenApp
5 5 (2.20%) Terminal Services
6 3 (1.32%) Microsoft Virtual Server
7 2 (0.88%) VMware ESXi
7 2 (0.88%) XenDesktop
7 2 (0.88%) VMware ESX
8 1 (0.44%) Xen
8 1 (0.44%) XenServer
8 1 (0.44%) vSphere
Systems Management
1 16 (7.05%) Backup Exec
2 1 (0.44%) SCCM
Vendors
1 125 (55.07%) Microsoft
2 58 (25.55%) VMware
3 23 (10.13%) Cisco
3 23 (10.13%) Citrix
4 14 (6.17%) Symantec
5 13 (5.73%) Apple
6 8 (3.52%) Avaya
7 7 (3.08%) Adobe
7 7 (3.08%) HP
7 7 (3.08%) CheckPoint
7 7 (3.08%) Google
8 6 (2.64%) Bloomberg
8 6 (2.64%) Dell
9 5 (2.20%) Salesforce.com
9 5 (2.20%) Sage
10 3 (1.32%) SAP
10 3 (1.32%) SimCorp
10 3 (1.32%) Trend Micro
10 3 (1.32%) FactSet
11 2 (0.88%) SolidWorks
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