The table below looks at the statistics for the IT Support Technician role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited IT Support Technician in their job title over the 3 months to 27 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 May 2015
Same period 2014 Same period 2013
IT Support Technician
Rank 758 811 825
Rank change year-on-year
+53 +14
Permanent jobs requiring an IT Support Technician 134 135 68
As % of all permanent IT jobs located in the UK 0.12% 0.11% 0.063%
As % of the Job Titles category 0.13% 0.12% 0.066%
Number of salaries quoted 117 126 66
Average salary £22,500 £22,500 £22,250
Average salary % change year-on-year
- +1.12%
90% offered a salary of more than £19,000 £19,250 £19,000
10% offered a salary of more than £30,000 £32,500 £28,750
UK excluding London average salary £22,000 £22,500 £22,000
% change year-on-year
-2.22% +2.27%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
102183 111859 102313
As % of all permanent IT jobs located in the UK 94.56% 94.62% 94.64%
Number of salaries quoted 83932 91897 85042
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,000 £27,000
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

IT Support Technician
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing IT Support Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

IT Support Technician Jobs Demand Trend in the UK

IT Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support Technician within the UK.

IT Support Technician Salary Trend in the UK

IT Support Technician
Salary Histogram

This chart provides a salary histogram for IT jobs citing IT Support Technician over the 3 months to 27 May 2015 within the UK.

IT Support Technician Salary Histogram in the UK

IT Support Technician
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing IT Support Technician within the UK over the 3 months to 27 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +46 129 £22,500 -1.09% 27
London +40 41 £26,000 -20.00% 6
South East -6 28 £21,500 -4.44% 10
East Midlands +20 15 £20,000 -11.11% 1
South West -4 14 £20,250 -16.49% 2
East of England +10 11 £26,000 -3.70% 3
City of London +49 10 £28,500 -12.30% 1
North West +12 10 £23,000 -16.36% 2
Oxfordshire +23 7 £22,000 -2.22% 1
Yorkshire +6 7 £19,500 -7.53% 1
Surrey +17 6 £20,000 -16.66%
Hertfordshire +8 6 £27,500 - 2
Nottinghamshire +2 6 £20,250 -8.98%
Somerset +22 5 £19,000 -39.68%
Guildford +14 5 £19,000 -20.83%
Derbyshire +12 5 £19,000 -15.55% 1
Cheshire - 5 £23,000 - 1
West Sussex +8 4 £20,000 -13.04% 2
Nottingham +3 4 £21,750 -2.24%
Northampton - 4 £22,000 -
Northamptonshire - 4 £22,000 -
Bath - 4 £19,000 -
Wiltshire - 4 £21,750 -
Chesterfield +12 3 £19,000 -15.55% 1
Buckinghamshire +5 3 £27,500 +34.14% 3
Manchester +3 3 - - 1
South Yorkshire +3 3 £19,000 -36.66%
East Sussex 0 3 £23,000 +2.22% 2
High Wycombe -1 3 £27,500 +37.50% 2
North East -1 3 £20,750 -18.62% 1

IT Support Technician
Top 30 Related IT Skills

For the 6 months to 27 May 2015, IT jobs within the UK that cited IT Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support Technician in their job title.

1 244 (80.00%) Windows
2 168 (55.08%) Active Directory
3 164 (53.77%) Microsoft
4 113 (37.05%) Windows 7
5 101 (33.11%) Windows Server 2008
6 90 (29.51%) MS Office
7 88 (28.85%) Windows Server 2012
8 85 (27.87%) MS Excel
9 81 (26.56%) MS Exchange
10 76 (24.92%) VMware
11 70 (22.95%) Citrix
12 69 (22.62%) TCP/IP
13 66 (21.64%) DNS
14 65 (21.31%) Windows 8
15 63 (20.66%) Windows Server 2003
16 60 (19.67%) DHCP
17 59 (19.34%) Windows XP
17 59 (19.34%) ITIL
18 40 (13.11%) Linux
19 39 (12.79%) Exchange Server 2010
20 38 (12.46%) Wireless
21 37 (12.13%) VPN
22 35 (11.48%) Service Delivery
22 35 (11.48%) Internet
23 33 (10.82%) VMware Infrastructure
24 31 (10.16%) Blackberry
25 30 (9.84%) Apple
25 30 (9.84%) Cisco
25 30 (9.84%) Microsoft Certification
26 28 (9.18%) LAN

IT Support Technician
Top Related IT Skills by Category

For the 6 months to 27 May 2015, IT jobs within the UK that cited IT Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 81 (26.56%) MS Exchange
2 39 (12.79%) Exchange Server 2010
3 17 (5.57%) Apache
4 16 (5.25%) Exchange Server 2013
5 15 (4.92%) SharePoint
5 15 (4.92%) Lync
6 12 (3.93%) Exchange Server 2007
7 10 (3.28%) IIS
8 9 (2.95%) Tomcat
8 9 (2.95%) Exchange Server 2003
9 8 (2.62%) IBM Notes
10 5 (1.64%) nginx
10 5 (1.64%) SharePoint 2013
11 4 (1.31%) Moodle
12 3 (0.98%) SharePoint 2010
12 3 (0.98%) Blackberry Enterprise Server
13 2 (0.66%) CMS
13 2 (0.66%) WorkSite
13 2 (0.66%) Drupal
13 2 (0.66%) WordPress
Applications
1 90 (29.51%) MS Office
2 85 (27.87%) MS Excel
3 7 (2.30%) Adobe Creative Suite
4 2 (0.66%) MS Visio
4 2 (0.66%) AutoCAD
Business Applications
1 7 (2.30%) Dynamics GP
2 4 (1.31%) Dynamics CRM
3 3 (0.98%) Dynamics NAV
4 2 (0.66%) Oracle Payables
5 1 (0.33%) Sage 1000
5 1 (0.33%) Magento
Cloud Services
1 28 (9.18%) Office 365
2 1 (0.33%) OneDrive
2 1 (0.33%) Cloud Computing
2 1 (0.33%) Microsoft Azure
Communications & Networking
1 69 (22.62%) TCP/IP
2 66 (21.64%) DNS
3 60 (19.67%) DHCP
4 38 (12.46%) Wireless
5 37 (12.13%) VPN
6 35 (11.48%) Internet
7 28 (9.18%) LAN
8 24 (7.87%) WAN
9 21 (6.89%) Firewall
10 20 (6.56%) Intranet
11 17 (5.57%) ADSL
12 15 (4.92%) VoIP
13 11 (3.61%) Broadband
13 11 (3.61%) Ethernet
14 8 (2.62%) SAN
14 8 (2.62%) IP Telephony
15 7 (2.30%) Wi-Fi
16 5 (1.64%) WLAN
17 4 (1.31%) 3G
17 4 (1.31%) 4G
Database & Business Intelligence
1 28 (9.18%) SQL Server
2 9 (2.95%) MySQL
3 8 (2.62%) SQL Server 2008
4 6 (1.97%) SQL Server 2012
5 2 (0.66%) Crystal Reports
5 2 (0.66%) SQL Server 2005
General
1 21 (6.89%) Manufacturing
2 19 (6.23%) Finance
3 11 (3.61%) Telecoms
3 11 (3.61%) Marketing
4 9 (2.95%) Retail
5 5 (1.64%) Legal
6 4 (1.31%) Games
6 4 (1.31%) Banking
7 3 (0.98%) Multimedia
7 3 (0.98%) Investment Banking
7 3 (0.98%) Advertising
7 3 (0.98%) Automotive
7 3 (0.98%) Back Office
8 1 (0.33%) Pharmaceutical
8 1 (0.33%) Law
Libraries, Frameworks & Software Standards
1 3 (0.98%) .NET
2 2 (0.66%) ASP.NET
2 2 (0.66%) HTML
Miscellaneous
1 31 (10.16%) Blackberry
2 13 (4.26%) Video Conferencing
3 12 (3.93%) Analytical Skills
4 7 (2.30%) Mathematics
4 7 (2.30%) NHS
5 6 (1.97%) Thin Client
5 6 (1.97%) Management Information System
5 6 (1.97%) iPhone
5 6 (1.97%) Fat Client
6 4 (1.31%) iPad
6 4 (1.31%) Digital Media
7 3 (0.98%) Enterprise Software
7 3 (0.98%) Social Media
7 3 (0.98%) Computer Science
7 3 (0.98%) Replication
7 3 (0.98%) Biometrics
8 2 (0.66%) Client/Server
8 2 (0.66%) VLE
8 2 (0.66%) Statistics
8 2 (0.66%) User Experience
Operating Systems
1 244 (80.00%) Windows
2 113 (37.05%) Windows 7
3 101 (33.11%) Windows Server 2008
4 88 (28.85%) Windows Server 2012
5 65 (21.31%) Windows 8
6 63 (20.66%) Windows Server 2003
7 59 (19.34%) Windows XP
8 40 (13.11%) Linux
9 18 (5.90%) UNIX
10 17 (5.57%) Mac OS X
11 13 (4.26%) Android
12 11 (3.61%) Solaris
12 11 (3.61%) Apple iOS
13 10 (3.28%) Mac OS
14 3 (0.98%) Windows Vista
15 2 (0.66%) Windows 2000 Server
15 2 (0.66%) CentOS
15 2 (0.66%) Ubuntu
16 1 (0.33%) VMS
16 1 (0.33%) Red Hat Enterprise Linux
Processes & Methodologies
1 59 (19.34%) ITIL
2 35 (11.48%) Service Delivery
3 12 (3.93%) Time Management
4 8 (2.62%) CRM
4 8 (2.62%) Service Management
5 6 (1.97%) Migration
6 5 (1.64%) Asset Management
6 5 (1.64%) Data Security
6 5 (1.64%) Network Management
7 4 (1.31%) Change Control
7 4 (1.31%) Investment Management
7 4 (1.31%) ITSM
7 4 (1.31%) Document Management
7 4 (1.31%) Incident Management
7 4 (1.31%) Patch Management
8 3 (0.98%) Software Testing
8 3 (0.98%) Security Management
8 3 (0.98%) ERP
8 3 (0.98%) Disaster Recovery
8 3 (0.98%) Business Development
Programming Languages
1 18 (5.90%) SQL
2 7 (2.30%) PowerShell
3 3 (0.98%) T-SQL
4 2 (0.66%) VB
4 2 (0.66%) Shell Script
4 2 (0.66%) PHP
5 1 (0.33%) C
Qualifications
1 30 (9.84%) Microsoft Certification
2 28 (9.18%) MCP
3 13 (4.26%) Degree
4 9 (2.95%) MCSE
5 6 (1.97%) MCSA
5 6 (1.97%) A+ Certification
5 6 (1.97%) MCDST
5 6 (1.97%) HND
6 5 (1.64%) MCTS
7 4 (1.31%) MCITP
8 3 (0.98%) CCNA
8 3 (0.98%) Cisco Certification
8 3 (0.98%) HNC
9 2 (0.66%) ITIL Foundation Certificate
9 2 (0.66%) GNVQ
9 2 (0.66%) NVQ Level 3
10 1 (0.33%) Security Cleared
Quality Assurance & Compliance
1 22 (7.21%) SLA
2 2 (0.66%) ISO/IEC 27001
2 2 (0.66%) QA
3 1 (0.33%) ISO 9001
System Software
1 168 (55.08%) Active Directory
2 33 (10.82%) VMware Infrastructure
3 18 (5.90%) XenApp
4 16 (5.25%) vSphere
5 14 (4.59%) Hyper-V
6 5 (1.64%) Terminal Server
7 4 (1.31%) Citrix Presentation Server
8 2 (0.66%) VMware ESXi
9 1 (0.33%) VMware Server
9 1 (0.33%) XenDesktop
Systems Management
1 12 (3.93%) SCCM
2 9 (2.95%) Casper Suite
3 4 (1.31%) Symantec Endpoint Protection
4 3 (0.98%) Backup Exec
5 2 (0.66%) Zenoss
6 1 (0.33%) WSUS
6 1 (0.33%) Norton AntiVirus
Vendors
1 164 (53.77%) Microsoft
2 76 (24.92%) VMware
3 70 (22.95%) Citrix
4 30 (9.84%) Cisco
4 30 (9.84%) Apple
5 15 (4.92%) HP
5 15 (4.92%) Oracle
6 14 (4.59%) Symantec
7 9 (2.95%) EMC
8 8 (2.62%) Lotus
8 8 (2.62%) Bloomberg
9 7 (2.30%) Trend Micro
9 7 (2.30%) SimCorp
9 7 (2.30%) Red Hat
9 7 (2.30%) Adobe
9 7 (2.30%) FactSet
10 5 (1.64%) Dell
10 5 (1.64%) Mitel
11 3 (0.98%) Sophos
11 3 (0.98%) SolarWinds
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Salary: £18000 - £25000 per annum + Benefits
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