The table below looks at the statistics for the IT Support Technician role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited IT Support Technician in their job title over the 3 months to 20 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
20 Aug 2014
Same period 2013 Same period 2012
IT Support Technician
Rank 808 788 810
Rank change year-on-year
-20 +22
Permanent jobs requiring an IT Support Technician 95 76 73
As % of all permanent IT jobs located in the UK 0.082% 0.070% 0.061%
As % of the Job Titles category 0.087% 0.074% 0.064%
Number of salaries quoted 81 72 58
Average salary £23,750 £22,750 £22,750
Average salary % change year-on-year
+4.39% -
90% offered a salary of more than £19,500 £19,000 £18,000
10% offered a salary of more than £30,000 £32,500 £30,000
UK excluding London average salary £21,750 £22,500 £22,500
% change year-on-year
-3.33% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
108942 102831 113237
As % of all permanent IT jobs located in the UK 94.39% 94.24% 95.16%
Number of salaries quoted 88146 85231 96833
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,500 £27,000
10% offered a salary of more than £69,000 £70,000 £67,500
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

IT Support Technician
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing IT Support Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

IT Support Technician Jobs Demand Trend in the UK

IT Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support Technician within the UK.

IT Support Technician Salary Trend in the UK

IT Support Technician
Salary Histogram

This chart provides a salary histogram for IT jobs citing IT Support Technician over the 3 months to 20 August 2014 within the UK.

IT Support Technician Salary Histogram in the UK

IT Support Technician
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing IT Support Technician within the UK over the 3 months to 20 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -2 87 £23,750 +4.39% 33
London +8 32 £27,000 -0.91% 6
East of England -1 14 £22,000 +4.76% 4
North West -5 11 £24,000 +7.86% 2
South East -23 11 £20,750 -9.28% 14
Yorkshire -28 11 £18,750 -1.31% 4
West Yorkshire - 10 £18,500 - 2
Cambridgeshire +2 9 £22,500 -10.00% 1
Cambridge +4 8 £24,250 -30.71%
City of London -2 6 £29,500 -13.86% 3
Cheshire - 5 £25,000 - 1
Berkshire -7 4 £21,000 -7.69% 4
Scotland -13 4 £25,500 +2.00% 1
Wales - 4 £24,750 -
Leeds - 4 £19,000 - 1
West Midlands +4 3 £19,500 -2.50% 2
Liverpool +3 3 £22,500 -4.25%
Bracknell +2 3 - - 1
Merseyside +2 3 £22,500 -4.25%
East Midlands - 3 £24,000 -
South Wales - 3 £26,000 -
Staffordshire - 3 £19,500 -
Warrington - 3 £25,000 -
Stoke-on-Trent - 3 £19,500 -
Oxfordshire +10 2 £20,000 +2.56% 2
Norfolk +9 2 £19,000 -9.52%
Suffolk +5 2 £22,500 +25.00%
Manchester -6 2 £26,250 +14.13% 1
Edinburgh -13 2 £25,500 +2.00% 1
Hampshire -17 2 £20,750 -9.78% 1

IT Support Technician
Top 30 Related IT Skills

For the 6 months to 20 August 2014, IT jobs within the UK that cited IT Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support Technician in their job title.

1 196 (82.70%) Windows
2 136 (57.38%) Microsoft
3 122 (51.48%) Windows 7
4 120 (50.63%) Active Directory
5 106 (44.73%) MS Office
6 83 (35.02%) MS Exchange
7 65 (27.43%) Windows Server 2008
8 58 (24.47%) VMware
9 47 (19.83%) MS Excel
10 46 (19.41%) Windows 8
11 45 (18.99%) TCP/IP
12 41 (17.30%) Windows XP
13 38 (16.03%) Windows Server 2012
14 35 (14.77%) VPN
15 34 (14.35%) DNS
15 34 (14.35%) Windows Server 2003
16 33 (13.92%) VMware Infrastructure
17 32 (13.50%) Exchange Server 2010
18 31 (13.08%) Office 365
19 30 (12.66%) Degree
20 28 (11.81%) Cisco
20 28 (11.81%) Mac OS X
21 24 (10.13%) Citrix
21 24 (10.13%) DHCP
21 24 (10.13%) Hyper-V
22 23 (9.70%) Linux
22 23 (9.70%) SQL Server
23 21 (8.86%) ITIL
23 21 (8.86%) MCP
23 21 (8.86%) Firewall

IT Support Technician
Top Related IT Skills by Category

For the 6 months to 20 August 2014, IT jobs within the UK that cited IT Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 83 (35.02%) MS Exchange
2 32 (13.50%) Exchange Server 2010
3 11 (4.64%) SharePoint
3 11 (4.64%) Exchange Server 2007
4 9 (3.80%) Lync
5 6 (2.53%) Exchange Server 2003
6 5 (2.11%) Exchange Server 2013
7 3 (1.27%) SharePoint 2013
7 3 (1.27%) IIS
7 3 (1.27%) IBM Notes
8 2 (0.84%) Confluence
9 1 (0.42%) Site Server
9 1 (0.42%) Blackberry Enterprise Server
Applications
1 106 (44.73%) MS Office
2 47 (19.83%) MS Excel
Business Applications
1 3 (1.27%) Dynamics CRM
1 3 (1.27%) Dynamics GP
1 3 (1.27%) Google Analytics
1 3 (1.27%) Sage 200
2 1 (0.42%) Epicor Tropos
Cloud Services
1 31 (13.08%) Office 365
2 2 (0.84%) Amazon AWS
3 1 (0.42%) SaaS
Communications & Networking
1 45 (18.99%) TCP/IP
2 35 (14.77%) VPN
3 34 (14.35%) DNS
4 24 (10.13%) DHCP
5 21 (8.86%) Firewall
6 15 (6.33%) LAN
7 13 (5.49%) Internet
8 12 (5.06%) WAN
9 11 (4.64%) Wi-Fi
10 7 (2.95%) VLAN
11 6 (2.53%) Ethernet
11 6 (2.53%) VoIP
12 5 (2.11%) Wireless
13 3 (1.27%) SNMP
13 3 (1.27%) ISDN
13 3 (1.27%) Cisco ASA
13 3 (1.27%) NAS
13 3 (1.27%) Intranet
14 2 (0.84%) RFID
14 2 (0.84%) SAN
Database & Business Intelligence
1 23 (9.70%) SQL Server
2 6 (2.53%) SQL Server 2012
3 4 (1.69%) MS Access
4 2 (0.84%) Relational Database
5 1 (0.42%) MySQL
5 1 (0.42%) RDBMS
5 1 (0.42%) Crystal Reports
Development Applications
1 2 (0.84%) JIRA
General
1 19 (8.02%) Finance
2 12 (5.06%) Telecoms
3 11 (4.64%) Retail
4 9 (3.80%) German Language
4 9 (3.80%) Manufacturing
5 8 (3.38%) Marketing
6 3 (1.27%) French Language
6 3 (1.27%) Banking
7 2 (0.84%) Italian Language
7 2 (0.84%) Spanish Language
8 1 (0.42%) Advertising
8 1 (0.42%) Law
8 1 (0.42%) Pharmaceutical
8 1 (0.42%) Financial Institution
Libraries, Frameworks & Software Standards
1 2 (0.84%) HTML
2 1 (0.42%) .NET
2 1 (0.42%) CSS
Miscellaneous
1 19 (8.02%) Blackberry
2 16 (6.75%) iPhone
3 11 (4.64%) Kindle
4 6 (2.53%) iPad
5 5 (2.11%) Clustering
6 4 (1.69%) Streaming Media
6 4 (1.69%) Management Information System
6 4 (1.69%) EPoS
7 3 (1.27%) Chip and PIN
7 3 (1.27%) Smartphone
7 3 (1.27%) Video Conferencing
8 2 (0.84%) Fat Client
8 2 (0.84%) PDA
8 2 (0.84%) Mathematics
8 2 (0.84%) Thin Client
9 1 (0.42%) Computer Science
9 1 (0.42%) Client/Server
9 1 (0.42%) Augmented Reality
9 1 (0.42%) EqualLogic
9 1 (0.42%) Digital Media
Operating Systems
1 196 (82.70%) Windows
2 122 (51.48%) Windows 7
3 65 (27.43%) Windows Server 2008
4 46 (19.41%) Windows 8
5 41 (17.30%) Windows XP
6 38 (16.03%) Windows Server 2012
7 34 (14.35%) Windows Server 2003
8 28 (11.81%) Mac OS X
9 23 (9.70%) Linux
10 8 (3.38%) Mac OS
11 7 (2.95%) Ubuntu
11 7 (2.95%) Windows Vista
12 4 (1.69%) Android
12 4 (1.69%) Debian
13 2 (0.84%) UNIX
13 2 (0.84%) Windows 2000 Server
14 1 (0.42%) Windows 2000
14 1 (0.42%) VMS
14 1 (0.42%) Windows Mobile
14 1 (0.42%) Windows Phone
Processes & Methodologies
1 21 (8.86%) ITIL
2 10 (4.22%) Service Delivery
3 9 (3.80%) CRM
4 8 (3.38%) Disaster Recovery
5 6 (2.53%) E-Commerce
5 6 (2.53%) Network Management
6 5 (2.11%) Incident Management
6 5 (2.11%) Load Balancing
7 4 (1.69%) Analytics
7 4 (1.69%) Change Management
7 4 (1.69%) Service Management
8 3 (1.27%) Logistics
8 3 (1.27%) Asset Management
8 3 (1.27%) Workflow
8 3 (1.27%) SOA
8 3 (1.27%) Performance Management
9 2 (0.84%) Time Management
9 2 (0.84%) Business Intelligence
9 2 (0.84%) Marketing Intelligence
9 2 (0.84%) ERP
Programming Languages
1 13 (5.49%) SQL
2 5 (2.11%) PowerShell
3 3 (1.27%) Bash Shell
3 3 (1.27%) Python
3 3 (1.27%) Ruby
4 2 (0.84%) C
4 2 (0.84%) T-SQL
4 2 (0.84%) VBA
5 1 (0.42%) VBScript
5 1 (0.42%) VB
5 1 (0.42%) C#
Qualifications
1 30 (12.66%) Degree
2 21 (8.86%) MCP
3 19 (8.02%) Microsoft Certification
4 11 (4.64%) Cisco Certification
5 8 (3.38%) CCNA
5 8 (3.38%) MCSE
6 6 (2.53%) MCSA
6 6 (2.53%) MCITP
7 2 (0.84%) MCDST
7 2 (0.84%) MCTS
7 2 (0.84%) CCNP
7 2 (0.84%) HND
7 2 (0.84%) CWNA
7 2 (0.84%) Network+ Certification
8 1 (0.42%) VMware Certified Professional (VCP)
8 1 (0.42%) CCDA
Quality Assurance & Compliance
1 11 (4.64%) ISO 9001
2 5 (2.11%) SLA
3 2 (0.84%) Sarbanes-Oxley
3 2 (0.84%) QA
System Software
1 120 (50.63%) Active Directory
2 33 (13.92%) VMware Infrastructure
3 24 (10.13%) Hyper-V
4 8 (3.38%) XenApp
5 5 (2.11%) Terminal Services
5 5 (2.11%) Xen
6 4 (1.69%) XenDesktop
7 2 (0.84%) VMware ESXi
7 2 (0.84%) Microsoft Virtual Server
7 2 (0.84%) XenServer
8 1 (0.42%) VMware ESX
8 1 (0.42%) vSphere
Systems Management
1 11 (4.64%) Backup Exec
2 1 (0.42%) WSUS
2 1 (0.42%) SCCM
2 1 (0.42%) McAfee ePO
Vendors
1 136 (57.38%) Microsoft
2 58 (24.47%) VMware
3 28 (11.81%) Cisco
4 24 (10.13%) Citrix
5 19 (8.02%) Apple
6 10 (4.22%) Symantec
7 7 (2.95%) Avaya
7 7 (2.95%) HP
8 6 (2.53%) Dell
8 6 (2.53%) Salesforce.com
9 5 (2.11%) Bloomberg
9 5 (2.11%) SAP
10 4 (1.69%) Sage
10 4 (1.69%) CheckPoint
11 3 (1.27%) Adobe
11 3 (1.27%) Lotus
11 3 (1.27%) SimCorp
11 3 (1.27%) Google
11 3 (1.27%) Trend Micro
11 3 (1.27%) FactSet
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