The table below looks at the statistics for the IT Support Technician role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited IT Support Technician in their job title over the 3 months to 2 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Sep 2014
Same period 2013 Same period 2012
IT Support Technician
Rank 797 801 829
Rank change year-on-year
+4 +28
Permanent jobs requiring an IT Support Technician 110 73 64
As % of all permanent IT jobs located in the UK 0.095% 0.068% 0.055%
As % of the Job Titles category 0.10% 0.072% 0.057%
Number of salaries quoted 92 69 51
Average salary £25,000 £22,500 £22,500
Average salary % change year-on-year
+11.11% -
90% offered a salary of more than £19,500 £19,000 £18,000
10% offered a salary of more than £30,000 £32,500 £30,000
UK excluding London average salary £22,500 £22,500 £22,500

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
109120 101188 111394
As % of all permanent IT jobs located in the UK 94.40% 94.25% 95.15%
Number of salaries quoted 88233 84007 95056
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

IT Support Technician
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing IT Support Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

IT Support Technician Jobs Demand Trend in the UK

IT Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support Technician within the UK.

IT Support Technician Salary Trend in the UK

IT Support Technician
Salary Histogram

This chart provides a salary histogram for IT jobs citing IT Support Technician over the 3 months to 2 September 2014 within the UK.

IT Support Technician Salary Histogram in the UK

IT Support Technician
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing IT Support Technician within the UK over the 3 months to 2 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +4 103 £25,000 +11.11% 27
London +19 37 £28,000 +2.75% 5
East of England -16 16 £22,500 +7.14% 3
North West -13 14 £24,500 +4.25% 3
South East -35 14 £21,000 -7.69% 8
Yorkshire -36 13 £19,500 +2.63% 2
West Yorkshire - 11 £18,750 - 1
Cambridgeshire +1 10 £22,500 +50.00% 1
Cambridge - 9 £22,500 - 1
City of London +11 6 £27,250 -20.43% 2
Berkshire -1 6 £21,000 -7.69% 1
Leeds - 6 £19,000 -
Cheshire - 6 £24,000 - 2
Bracknell +4 5 - -
Scotland -9 5 £29,000 +16.00%
Manchester -4 4 £27,250 +9.00% 1
Merseyside +14 3 £22,500 -4.25%
Norfolk +10 3 £19,000 -10.58% 1
Oxfordshire +9 3 £20,000 +2.56% 3
Liverpool +9 3 £22,500 -4.25%
West Midlands -2 3 £19,500 -2.50% 3
Edinburgh -7 3 £29,000 +16.00%
Staffordshire -9 3 £19,500 +2.63%
East Midlands - 3 £24,000 - 1
Stoke-on-Trent - 3 £19,500 -
Warrington - 3 £25,000 -
West Sussex -6 2 £26,000 -
Hertfordshire -12 2 £27,500 +30.95%
Hampshire -20 2 £20,750 -7.77%
South West -31 2 £24,000 +20.00% 1

IT Support Technician
Top 30 Related IT Skills

For the 6 months to 2 September 2014, IT jobs within the UK that cited IT Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support Technician in their job title.

1 195 (81.59%) Windows
2 137 (57.32%) Microsoft
3 115 (48.12%) Active Directory
3 115 (48.12%) Windows 7
4 111 (46.44%) MS Office
5 81 (33.89%) MS Exchange
6 65 (27.20%) Windows Server 2008
7 56 (23.43%) VMware
8 51 (21.34%) MS Excel
9 44 (18.41%) Windows 8
10 43 (17.99%) Windows Server 2012
11 42 (17.57%) TCP/IP
12 40 (16.74%) Windows XP
13 37 (15.48%) Office 365
14 36 (15.06%) Windows Server 2003
15 34 (14.23%) DNS
16 33 (13.81%) VPN
17 32 (13.39%) Exchange Server 2010
18 31 (12.97%) Degree
19 30 (12.55%) Mac OS X
20 29 (12.13%) VMware Infrastructure
21 26 (10.88%) Cisco
21 26 (10.88%) Linux
22 25 (10.46%) DHCP
23 24 (10.04%) Firewall
24 23 (9.62%) SQL Server
25 22 (9.21%) Citrix
26 21 (8.79%) MCP
27 20 (8.37%) ITIL
28 19 (7.95%) Hyper-V

IT Support Technician
Top Related IT Skills by Category

For the 6 months to 2 September 2014, IT jobs within the UK that cited IT Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 81 (33.89%) MS Exchange
2 32 (13.39%) Exchange Server 2010
3 12 (5.02%) SharePoint
4 11 (4.60%) Exchange Server 2007
5 10 (4.18%) Lync
6 6 (2.51%) Exchange Server 2003
7 5 (2.09%) Exchange Server 2013
8 4 (1.67%) IIS
9 3 (1.26%) IBM Notes
9 3 (1.26%) SharePoint 2013
10 2 (0.84%) Confluence
11 1 (0.42%) Site Server
11 1 (0.42%) Blackberry Enterprise Server
Applications
1 111 (46.44%) MS Office
2 51 (21.34%) MS Excel
Business Applications
1 6 (2.51%) Google Analytics
2 3 (1.26%) Sage 200
2 3 (1.26%) Dynamics CRM
2 3 (1.26%) Dynamics GP
3 1 (0.42%) Epicor Tropos
Cloud Services
1 37 (15.48%) Office 365
2 2 (0.84%) Amazon AWS
3 1 (0.42%) SaaS
Communications & Networking
1 42 (17.57%) TCP/IP
2 34 (14.23%) DNS
3 33 (13.81%) VPN
4 25 (10.46%) DHCP
5 24 (10.04%) Firewall
6 16 (6.69%) LAN
7 15 (6.28%) Internet
8 11 (4.60%) WAN
8 11 (4.60%) Wi-Fi
9 7 (2.93%) Wireless
9 7 (2.93%) VoIP
10 6 (2.51%) Ethernet
10 6 (2.51%) VLAN
11 5 (2.09%) Intranet
12 4 (1.67%) Cisco ASA
13 3 (1.26%) NAS
13 3 (1.26%) SNMP
13 3 (1.26%) ISDN
13 3 (1.26%) SAN
14 2 (0.84%) RFID
Database & Business Intelligence
1 23 (9.62%) SQL Server
2 6 (2.51%) SQL Server 2012
3 4 (1.67%) MS Access
4 2 (0.84%) Relational Database
5 1 (0.42%) MySQL
5 1 (0.42%) RDBMS
5 1 (0.42%) Crystal Reports
Development Applications
1 2 (0.84%) JIRA
General
1 18 (7.53%) Finance
2 12 (5.02%) Telecoms
2 12 (5.02%) Retail
3 8 (3.35%) Marketing
4 7 (2.93%) German Language
4 7 (2.93%) Manufacturing
5 3 (1.26%) Banking
5 3 (1.26%) French Language
6 2 (0.84%) Italian Language
6 2 (0.84%) Spanish Language
7 1 (0.42%) Advertising
7 1 (0.42%) Law
7 1 (0.42%) Pharmaceutical
7 1 (0.42%) Financial Institution
Libraries, Frameworks & Software Standards
1 2 (0.84%) HTML
2 1 (0.42%) .NET
2 1 (0.42%) CSS
2 1 (0.42%) XML
2 1 (0.42%) XSLT
Miscellaneous
1 16 (6.69%) Blackberry
2 14 (5.86%) iPhone
3 11 (4.60%) Kindle
4 8 (3.35%) Streaming Media
5 5 (2.09%) Management Information System
5 5 (2.09%) Clustering
5 5 (2.09%) EPoS
6 4 (1.67%) iPad
7 3 (1.26%) Video Conferencing
7 3 (1.26%) Chip and PIN
7 3 (1.26%) Smartphone
8 2 (0.84%) PDA
8 2 (0.84%) Mathematics
8 2 (0.84%) Computer Science
8 2 (0.84%) Fat Client
8 2 (0.84%) Thin Client
9 1 (0.42%) Client/Server
9 1 (0.42%) Augmented Reality
9 1 (0.42%) EqualLogic
9 1 (0.42%) Digital Media
Operating Systems
1 195 (81.59%) Windows
2 115 (48.12%) Windows 7
3 65 (27.20%) Windows Server 2008
4 44 (18.41%) Windows 8
5 43 (17.99%) Windows Server 2012
6 40 (16.74%) Windows XP
7 36 (15.06%) Windows Server 2003
8 30 (12.55%) Mac OS X
9 26 (10.88%) Linux
10 9 (3.77%) Windows Vista
11 7 (2.93%) Ubuntu
11 7 (2.93%) Mac OS
12 4 (1.67%) Android
12 4 (1.67%) Debian
13 2 (0.84%) UNIX
13 2 (0.84%) Windows 2000 Server
14 1 (0.42%) Windows 2000
14 1 (0.42%) VMS
14 1 (0.42%) Windows Mobile
14 1 (0.42%) Windows Phone
Processes & Methodologies
1 20 (8.37%) ITIL
2 10 (4.18%) Service Delivery
3 8 (3.35%) Disaster Recovery
3 8 (3.35%) Coaching
4 7 (2.93%) Analytics
4 7 (2.93%) CRM
5 6 (2.51%) E-Commerce
5 6 (2.51%) Network Management
6 5 (2.09%) Performance Management
6 5 (2.09%) Incident Management
6 5 (2.09%) Load Balancing
6 5 (2.09%) SOA
7 4 (1.67%) Change Management
7 4 (1.67%) Service Management
8 3 (1.26%) Logistics
8 3 (1.26%) Asset Management
8 3 (1.26%) ERP
9 2 (0.84%) Business Intelligence
9 2 (0.84%) Marketing Intelligence
9 2 (0.84%) Workflow
Programming Languages
1 17 (7.11%) SQL
2 7 (2.93%) PowerShell
3 3 (1.26%) Bash Shell
3 3 (1.26%) Python
3 3 (1.26%) Ruby
4 2 (0.84%) C
4 2 (0.84%) T-SQL
4 2 (0.84%) VBA
5 1 (0.42%) VBScript
5 1 (0.42%) VB
5 1 (0.42%) C#
Qualifications
1 31 (12.97%) Degree
2 21 (8.79%) MCP
3 17 (7.11%) Microsoft Certification
4 11 (4.60%) Cisco Certification
5 9 (3.77%) MCSE
6 8 (3.35%) CCNA
7 5 (2.09%) MCSA
8 3 (1.26%) MCITP
9 2 (0.84%) MCDST
9 2 (0.84%) MCTS
9 2 (0.84%) HND
10 1 (0.42%) CCDA
10 1 (0.42%) MCT
10 1 (0.42%) PhD
10 1 (0.42%) CCIE
10 1 (0.42%) CCNP
10 1 (0.42%) CWNA
10 1 (0.42%) Network+ Certification
10 1 (0.42%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 11 (4.60%) ISO 9001
2 5 (2.09%) SLA
3 2 (0.84%) Sarbanes-Oxley
3 2 (0.84%) QA
System Software
1 115 (48.12%) Active Directory
2 29 (12.13%) VMware Infrastructure
3 19 (7.95%) Hyper-V
4 6 (2.51%) XenApp
5 5 (2.09%) Terminal Services
6 3 (1.26%) Xen
7 2 (0.84%) Microsoft Virtual Server
7 2 (0.84%) XenDesktop
7 2 (0.84%) VMware ESXi
8 1 (0.42%) vSphere
8 1 (0.42%) VMware ESX
8 1 (0.42%) XenServer
Systems Management
1 15 (6.28%) Backup Exec
2 1 (0.42%) WSUS
2 1 (0.42%) SCCM
2 1 (0.42%) McAfee ePO
Vendors
1 137 (57.32%) Microsoft
2 56 (23.43%) VMware
3 26 (10.88%) Cisco
4 22 (9.21%) Citrix
5 16 (6.69%) Apple
6 14 (5.86%) Symantec
7 8 (3.35%) HP
8 7 (2.93%) CheckPoint
8 7 (2.93%) Avaya
9 6 (2.51%) Salesforce.com
9 6 (2.51%) Dell
9 6 (2.51%) Adobe
9 6 (2.51%) Google
10 5 (2.09%) Bloomberg
11 4 (1.67%) Sage
11 4 (1.67%) SAP
12 3 (1.26%) Lotus
12 3 (1.26%) SimCorp
12 3 (1.26%) Trend Micro
12 3 (1.26%) FactSet
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