The table below looks at the statistics for the IT Support Technician role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited IT Support Technician in their job title over the 3 months to 4 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
4 Aug 2015
Same period 2014 Same period 2013
IT Support Technician
Rank 754 800 819
Rank change year-on-year
+46 +19
Permanent jobs requiring an IT Support Technician 143 105 72
As % of all permanent IT jobs located in the UK 0.13% 0.090% 0.066%
As % of the Job Titles category 0.14% 0.095% 0.070%
Number of salaries quoted 121 96 67
Average salary £22,500 £22,500 £23,000
Average salary % change year-on-year
- -2.17%
90% offered a salary of more than £19,000 £18,500 £19,000
10% offered a salary of more than £32,250 £30,200 £32,500
UK excluding London average salary £22,000 £22,250 £22,500
% change year-on-year
-1.12% -1.11%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
102980 110053 102274
As % of all permanent IT jobs located in the UK 94.31% 94.49% 94.32%
Number of salaries quoted 85256 89729 84642
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £26,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

IT Support Technician
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing IT Support Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

IT Support Technician Jobs Demand Trend in the UK

IT Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support Technician within the UK.

IT Support Technician Salary Trend in the UK

IT Support Technician
Salary Histogram

This chart provides a salary histogram for IT jobs citing IT Support Technician over the 3 months to 4 August 2015 within the UK.

IT Support Technician Salary Histogram in the UK

IT Support Technician
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing IT Support Technician within the UK over the 3 months to 4 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +58 139 £22,500 - 21
South East +38 34 £22,000 +7.31% 6
London +24 29 £32,000 +20.75% 3
East of England +6 22 £22,500 -5.26% 3
North West +9 20 £23,500 -4.08% 7
Hertfordshire +6 13 £27,500 -
Manchester +17 12 £24,000 -8.57% 3
Yorkshire -5 11 £20,000 -2.43%
South West -6 11 £18,500 -18.68% 2
City of London +36 9 £29,000 -10.76%
Oxfordshire +14 8 £22,000 +10.00%
Hampshire +12 8 £22,000 +7.31%
East Midlands +6 8 £21,000 -8.69%
West Yorkshire 0 8 £21,000 +13.51%
St Albans - 7 £27,500 -
Surrey +7 5 £22,500 -3.22% 1
Wiltshire - 5 £17,000 -
Basingstoke +25 4 £22,000 +7.31%
Merseyside +12 4 £25,000 +11.11% 2
Leeds +11 4 £20,000 -
Norfolk +5 4 £21,000 +10.52% 2
Derbyshire 0 4 £19,000 -9.52%
Cheshire -3 4 £23,000 -8.00%
Wakefield - 4 £22,000 -
Swindon - 4 £17,000 -
Oxford - 4 £25,000 -
Borehamwood - 4 £22,500 -
Somerset +10 3 £18,750 -40.47% 1
Buckinghamshire +4 3 £27,500 +37.50%
Cambridgeshire +2 3 £19,000 -26.92%

IT Support Technician
Top 30 Related IT Skills

For the 6 months to 4 August 2015, IT jobs within the UK that cited IT Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support Technician in their job title.

1 198 (73.61%) Windows
2 162 (60.22%) Active Directory
3 143 (53.16%) Microsoft
4 87 (32.34%) Windows 7
5 78 (29.00%) MS Office
6 77 (28.62%) MS Exchange
7 65 (24.16%) MS Excel
7 65 (24.16%) Windows Server 2008
8 64 (23.79%) TCP/IP
9 61 (22.68%) VMware
10 52 (19.33%) Windows 8
11 50 (18.59%) Citrix
12 44 (16.36%) DNS
13 43 (15.99%) Windows Server 2012
14 40 (14.87%) VMware Infrastructure
15 39 (14.50%) DHCP
16 35 (13.01%) LAN
16 35 (13.01%) VPN
16 35 (13.01%) ITIL
17 32 (11.90%) Windows Server 2003
18 31 (11.52%) Windows XP
19 30 (11.15%) WAN
20 29 (10.78%) Finance
21 27 (10.04%) Office 365
22 26 (9.67%) Exchange Server 2010
23 24 (8.92%) Blackberry
23 24 (8.92%) Firewall
24 22 (8.18%) HP
24 22 (8.18%) SQL Server
25 19 (7.06%) Microsoft Certification

IT Support Technician
Top Related IT Skills by Category

For the 6 months to 4 August 2015, IT jobs within the UK that cited IT Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 77 (28.62%) MS Exchange
2 26 (9.67%) Exchange Server 2010
3 14 (5.20%) SharePoint
4 13 (4.83%) Exchange Server 2013
5 11 (4.09%) Exchange Server 2007
6 9 (3.35%) Exchange Server 2003
7 8 (2.97%) IBM Notes
8 7 (2.60%) Lync
9 5 (1.86%) IIS
10 2 (0.74%) WorkSite
10 2 (0.74%) Moodle
10 2 (0.74%) SharePoint 2013
11 1 (0.37%) Blackberry Enterprise Server
Applications
1 78 (29.00%) MS Office
2 65 (24.16%) MS Excel
3 7 (2.60%) Adobe Creative Suite
4 2 (0.74%) MS Visio
5 1 (0.37%) AutoCAD
Business Applications
1 14 (5.20%) Dynamics GP
2 4 (1.49%) Oracle Payables
3 3 (1.12%) Dynamics CRM
4 1 (0.37%) Dynamics NAV
4 1 (0.37%) Sage 1000
Cloud Services
1 27 (10.04%) Office 365
2 1 (0.37%) OneDrive
2 1 (0.37%) Cloud Computing
2 1 (0.37%) Microsoft Azure
Communications & Networking
1 64 (23.79%) TCP/IP
2 44 (16.36%) DNS
3 39 (14.50%) DHCP
4 35 (13.01%) LAN
4 35 (13.01%) VPN
5 30 (11.15%) WAN
6 24 (8.92%) Firewall
7 17 (6.32%) Wireless
7 17 (6.32%) VoIP
7 17 (6.32%) Ethernet
8 13 (4.83%) SAN
9 11 (4.09%) Wi-Fi
10 6 (2.23%) IP Telephony
10 6 (2.23%) Intranet
11 5 (1.86%) Internet
11 5 (1.86%) VLAN
12 4 (1.49%) Broadband
13 3 (1.12%) WLAN
13 3 (1.12%) NAS
13 3 (1.12%) Skype
Database & Business Intelligence
1 22 (8.18%) SQL Server
2 4 (1.49%) Crystal Reports
3 3 (1.12%) SQL Server 2008
3 3 (1.12%) SQL Server 2012
3 3 (1.12%) MySQL
4 2 (0.74%) Relational Database
4 2 (0.74%) SQL Server Reporting Services
5 1 (0.37%) Oracle Database
General
1 29 (10.78%) Finance
2 15 (5.58%) Manufacturing
3 7 (2.60%) Telecoms
4 6 (2.23%) Retail
5 5 (1.86%) Marketing
5 5 (1.86%) Law
6 4 (1.49%) Banking
7 3 (1.12%) Investment Banking
7 3 (1.12%) Advertising
7 3 (1.12%) Automotive
7 3 (1.12%) Back Office
7 3 (1.12%) Pharmaceutical
8 2 (0.74%) Financial Institution
8 2 (0.74%) Front Office
8 2 (0.74%) Legal
8 2 (0.74%) Multimedia
9 1 (0.37%) Publishing
Libraries, Frameworks & Software Standards
1 3 (1.12%) .NET
2 2 (0.74%) ASP.NET
2 2 (0.74%) HTML
3 1 (0.37%) COM
Miscellaneous
1 24 (8.92%) Blackberry
2 16 (5.95%) Video Conferencing
3 9 (3.35%) Analytical Skills
4 8 (2.97%) NHS
5 6 (2.23%) iPhone
5 6 (2.23%) iPad
6 3 (1.12%) Social Media
6 3 (1.12%) Thin Client
6 3 (1.12%) Biometrics
6 3 (1.12%) Replication
6 3 (1.12%) Fat Client
6 3 (1.12%) Mathematics
6 3 (1.12%) Computer Science
7 2 (0.74%) Management Information System
7 2 (0.74%) Statistics
7 2 (0.74%) Fixed Income
7 2 (0.74%) VLE
7 2 (0.74%) Data Centre
7 2 (0.74%) Digital Media
7 2 (0.74%) User Experience
Operating Systems
1 198 (73.61%) Windows
2 87 (32.34%) Windows 7
3 65 (24.16%) Windows Server 2008
4 52 (19.33%) Windows 8
5 43 (15.99%) Windows Server 2012
6 32 (11.90%) Windows Server 2003
7 31 (11.52%) Windows XP
8 16 (5.95%) Linux
9 12 (4.46%) Android
10 9 (3.35%) Apple iOS
10 9 (3.35%) Mac OS X
11 6 (2.23%) Windows Vista
12 4 (1.49%) Mac OS
13 3 (1.12%) Windows Mobile
14 2 (0.74%) UNIX
14 2 (0.74%) Windows 2000 Server
15 1 (0.37%) Red Hat Enterprise Linux
15 1 (0.37%) Windows Phone
15 1 (0.37%) VMS
Processes & Methodologies
1 35 (13.01%) ITIL
2 13 (4.83%) Time Management
3 8 (2.97%) Service Delivery
4 7 (2.60%) CRM
5 6 (2.23%) Disaster Recovery
5 6 (2.23%) Service Management
5 6 (2.23%) Investment Management
6 5 (1.86%) Asset Management
6 5 (1.86%) Incident Management
7 4 (1.49%) Network Management
8 3 (1.12%) Software Testing
8 3 (1.12%) Business Development
8 3 (1.12%) Wealth Management
8 3 (1.12%) Migration
9 2 (0.74%) Stakeholder Management
9 2 (0.74%) ERP
9 2 (0.74%) Release Management
9 2 (0.74%) Supplier Management
9 2 (0.74%) Data Protection
9 2 (0.74%) Software Distribution
Programming Languages
1 15 (5.58%) SQL
2 5 (1.86%) T-SQL
3 2 (0.74%) VB
3 2 (0.74%) C
4 1 (0.37%) Java
4 1 (0.37%) PL/SQL
Qualifications
1 19 (7.06%) Microsoft Certification
2 15 (5.58%) Degree
3 10 (3.72%) MCP
4 4 (1.49%) MCSA
4 4 (1.49%) Security Cleared
5 3 (1.12%) SC Cleared
5 3 (1.12%) MCTS
5 3 (1.12%) HND
5 3 (1.12%) MCSE
6 2 (0.74%) A+ Certification
6 2 (0.74%) MCITP
6 2 (0.74%) MCDST
7 1 (0.37%) MOS
7 1 (0.37%) CCNA
7 1 (0.37%) Cisco Certification
7 1 (0.37%) HNC
Quality Assurance & Compliance
1 17 (6.32%) SLA
2 1 (0.37%) Sarbanes-Oxley
2 1 (0.37%) ISO/IEC 27001
System Software
1 162 (60.22%) Active Directory
2 40 (14.87%) VMware Infrastructure
3 16 (5.95%) vSphere
4 14 (5.20%) XenApp
5 10 (3.72%) Hyper-V
6 9 (3.35%) Terminal Services
7 4 (1.49%) Citrix Presentation Server
8 2 (0.74%) VMware ESX
8 2 (0.74%) VMware ESXi
9 1 (0.37%) XenDesktop
9 1 (0.37%) Xen
9 1 (0.37%) Terminal Server
9 1 (0.37%) VMware Server
Systems Management
1 11 (4.09%) SCCM
2 4 (1.49%) Symantec Endpoint Protection
2 4 (1.49%) Casper Suite
3 3 (1.12%) Backup Exec
Vendors
1 143 (53.16%) Microsoft
2 61 (22.68%) VMware
3 50 (18.59%) Citrix
4 22 (8.18%) HP
5 19 (7.06%) Cisco
6 17 (6.32%) Apple
7 15 (5.58%) Bloomberg
8 14 (5.20%) SimCorp
8 14 (5.20%) Trend Micro
8 14 (5.20%) FactSet
9 10 (3.72%) Symantec
10 8 (2.97%) Lotus
10 8 (2.97%) Adobe
11 7 (2.60%) Oracle
12 5 (1.86%) McAfee
12 5 (1.86%) Dell
13 4 (1.49%) Avaya
13 4 (1.49%) Sage
13 4 (1.49%) Toshiba
14 3 (1.12%) Sophos
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