The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Liverpool region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 29 April 2016 with a comparison to the same period in the previous 2 years.

3 months to
29 Apr 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 43 50 69
Rank change year-on-year
+7 +19
Permanent jobs requiring a Service Desk Analyst 3 5 4
As % of all permanent IT jobs located in Liverpool 0.90% 1.15% 0.70%
As % of the Job Titles category 0.92% 1.21% 0.73%
Number of salaries quoted 3 5 4
Average salary £21,500 £22,500 £27,500
Average salary % change year-on-year
-4.44% -18.18%
90% offered a salary of more than £20,700 £16,550 £25,750
10% offered a salary of more than £26,300 £22,800 £32,750
UK excluding London average salary £22,000 £21,750 £21,000
% change year-on-year
+1.14% +3.57%
Service Desk Analyst
Merseyside

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Liverpool region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Liverpool
Permanent IT job ads with a match in the
Job Titles category
327 413 546
As % of all permanent IT jobs located in Liverpool 97.90% 95.38% 96.13%
Number of salaries quoted 267 296 475
Average salary £40,000 £39,000 £37,500
Average salary % change year-on-year
+2.56% +4.00%
90% offered a salary of more than £27,000 £22,500 £25,650
10% offered a salary of more than £60,000 £57,500 £60,000
UK excluding London average salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Service Desk Analyst
Jobs Demand Trend in Liverpool

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Liverpool region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Liverpool

Service Desk Analyst
Salary Trend in Liverpool

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Liverpool region.

Service Desk Analyst Salary Trend in Liverpool

Service Desk Analyst
Top 30 Related IT Skills in Liverpool

For the 6 months to 29 April 2016, IT jobs across the Liverpool region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 14 (87.50%) Microsoft
2 13 (81.25%) Windows
3 12 (75.00%) Active Directory
4 11 (68.75%) ITIL
5 9 (56.25%) MS Office
5 9 (56.25%) Windows Server 2008
5 9 (56.25%) Windows 7
5 9 (56.25%) Windows 8
6 8 (50.00%) Exchange Server 2010
6 8 (50.00%) Degree
6 8 (50.00%) Finance
6 8 (50.00%) SQL
6 8 (50.00%) MS Exchange
6 8 (50.00%) SLA
6 8 (50.00%) Service Management
7 7 (43.75%) Symantec
7 7 (43.75%) Remedy
7 7 (43.75%) Intel Security
7 7 (43.75%) Norton AntiVirus
7 7 (43.75%) Blackberry
7 7 (43.75%) Blackberry Enterprise Server
7 7 (43.75%) Citrix
7 7 (43.75%) Citrix Certification
7 7 (43.75%) Microsoft Certification
7 7 (43.75%) VPN
7 7 (43.75%) Banking
7 7 (43.75%) MCDST
7 7 (43.75%) Wealth Management
7 7 (43.75%) Exchange Server 2007
7 7 (43.75%) Video Conferencing

Service Desk Analyst
Top Related IT Skills in Liverpool by Category

For the 6 months to 29 April 2016, IT jobs across the Liverpool region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (50.00%) Exchange Server 2010
1 8 (50.00%) MS Exchange
2 7 (43.75%) Blackberry Enterprise Server
2 7 (43.75%) Exchange Server 2007
Applications
1 9 (56.25%) MS Office
2 5 (31.25%) MS Excel
3 2 (12.50%) MS PowerPoint
Communications & Networking
1 7 (43.75%) VPN
2 3 (18.75%) DHCP
2 3 (18.75%) DNS
2 3 (18.75%) Internet
2 3 (18.75%) TCP/IP
3 2 (12.50%) LAN
3 2 (12.50%) WAN
General
1 8 (50.00%) Finance
2 7 (43.75%) Banking
3 1 (6.25%) Back Office
3 1 (6.25%) Manufacturing
Miscellaneous
1 7 (43.75%) Blackberry
1 7 (43.75%) iPad
1 7 (43.75%) iPhone
1 7 (43.75%) Video Conferencing
2 1 (6.25%) Analytical Skills
2 1 (6.25%) Driving Licence
2 1 (6.25%) Management Information System
2 1 (6.25%) NHS
Operating Systems
1 13 (81.25%) Windows
2 9 (56.25%) Windows 7
2 9 (56.25%) Windows 8
2 9 (56.25%) Windows Server 2008
3 7 (43.75%) Windows Server
4 3 (18.75%) Windows XP
5 2 (12.50%) Windows Server 2003
Processes & Methodologies
1 11 (68.75%) ITIL
2 8 (50.00%) Service Management
3 7 (43.75%) ITIL V3
3 7 (43.75%) Wealth Management
4 1 (6.25%) CRM
4 1 (6.25%) ITSM
4 1 (6.25%) Patch Management
4 1 (6.25%) Problem Management
4 1 (6.25%) Service Delivery
4 1 (6.25%) Service Desk Management
4 1 (6.25%) Validation
Programming Languages
1 8 (50.00%) SQL
Qualifications
1 8 (50.00%) Degree
2 7 (43.75%) Citrix Certification
2 7 (43.75%) MCDST
2 7 (43.75%) Microsoft Certification
Quality Assurance & Compliance
1 8 (50.00%) SLA
System Software
1 12 (75.00%) Active Directory
Systems Management
1 7 (43.75%) Norton AntiVirus
Vendors
1 14 (87.50%) Microsoft
2 7 (43.75%) Citrix
2 7 (43.75%) Intel Security
2 7 (43.75%) Remedy
2 7 (43.75%) Symantec
Liverpool, Merseyside
HAYS INFORMATION TECHNOLOGY
Salary: £19000.00 - £22000.00 per annum
Posted: 4 days ago