The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Liverpool region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 8 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
8 Feb 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 49 55 64
Rank change year-on-year
+6 +9
Permanent jobs requiring a Service Desk Analyst 11 1 1
As % of all permanent IT jobs located in Liverpool 2.53% 0.25% 0.20%
As % of the Job Titles category 2.60% 0.25% 0.21%
Number of salaries quoted 5 1 0
Average salary £20,000 £19,000 -
Average salary % change year-on-year
+5.26% -
UK excluding London average salary £21,500 £21,750 £21,500
% change year-on-year
-1.14% +1.16%
Service Desk Analyst
Merseyside

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Liverpool region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Liverpool
Permanent IT job ads with a match in the
Job Titles category
423 394 475
As % of all permanent IT jobs located in Liverpool 97.24% 97.77% 97.34%
Number of salaries quoted 337 339 415
Average salary £37,500 £40,000 £38,500
Average salary % change year-on-year
-6.25% +3.89%
90% offered a salary of more than £25,000 £26,000 £26,250
10% offered a salary of more than £50,000 £55,000 £65,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Service Desk Analyst
Jobs Demand Trend in Liverpool

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Liverpool region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Liverpool

Service Desk Analyst
Salary Trend in Liverpool

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Liverpool region.

Service Desk Analyst Salary Trend in Liverpool

Service Desk Analyst
Salary Histogram in Liverpool

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the Liverpool region over the 3 months to 8 February 2016.

Service Desk Analyst Salary Histogram in Liverpool

Service Desk Analyst
Top 30 Related IT Skills in Liverpool

For the 6 months to 8 February 2016, IT jobs across the Liverpool region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 19 (86.36%) Windows
2 18 (81.82%) MS Office
2 18 (81.82%) Microsoft
3 15 (68.18%) ITIL
4 14 (63.64%) Active Directory
5 13 (59.09%) Windows 7
6 12 (54.55%) Citrix
7 11 (50.00%) MS Exchange
8 10 (45.45%) Blackberry
9 9 (40.91%) Windows 8
10 8 (36.36%) Microsoft Certification
10 8 (36.36%) SQL
10 8 (36.36%) Finance
10 8 (36.36%) Service Management
11 7 (31.82%) Banking
11 7 (31.82%) MCDST
11 7 (31.82%) Degree
11 7 (31.82%) Wealth Management
11 7 (31.82%) iPhone
11 7 (31.82%) Windows Server 2008
11 7 (31.82%) Exchange Server 2007
11 7 (31.82%) Video Conferencing
11 7 (31.82%) Citrix Certification
11 7 (31.82%) VPN
11 7 (31.82%) Symantec
11 7 (31.82%) Remedy
11 7 (31.82%) Intel Security
11 7 (31.82%) Norton AntiVirus
11 7 (31.82%) Blackberry Enterprise Server
11 7 (31.82%) SLA

Service Desk Analyst
Top Related IT Skills in Liverpool by Category

For the 6 months to 8 February 2016, IT jobs across the Liverpool region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 11 (50.00%) MS Exchange
2 7 (31.82%) Blackberry Enterprise Server
2 7 (31.82%) Exchange Server 2007
2 7 (31.82%) Exchange Server 2010
3 4 (18.18%) Exchange Server 2003
Applications
1 18 (81.82%) MS Office
2 6 (27.27%) MS Excel
3 2 (9.09%) MS PowerPoint
Communications & Networking
1 7 (31.82%) VPN
2 5 (22.73%) Internet
3 3 (13.64%) LAN
3 3 (13.64%) TCP/IP
3 3 (13.64%) WAN
4 2 (9.09%) DHCP
4 2 (9.09%) DNS
Database & Business Intelligence
1 1 (4.55%) Relational Database
General
1 8 (36.36%) Finance
2 7 (31.82%) Banking
Miscellaneous
1 10 (45.45%) Blackberry
2 7 (31.82%) iPad
2 7 (31.82%) iPhone
2 7 (31.82%) Video Conferencing
3 1 (4.55%) Analytical Skills
3 1 (4.55%) Data Centre
3 1 (4.55%) Management Information System
Operating Systems
1 19 (86.36%) Windows
2 13 (59.09%) Windows 7
3 9 (40.91%) Windows 8
4 7 (31.82%) Windows Server
4 7 (31.82%) Windows Server 2008
5 2 (9.09%) Windows XP
Processes & Methodologies
1 15 (68.18%) ITIL
2 8 (36.36%) Service Management
3 7 (31.82%) ITIL V3
3 7 (31.82%) Wealth Management
4 3 (13.64%) Logistics
5 1 (4.55%) ITSM
5 1 (4.55%) Problem Management
5 1 (4.55%) Project Management
5 1 (4.55%) Service Delivery
5 1 (4.55%) Service Desk Management
5 1 (4.55%) Validation
Programming Languages
1 8 (36.36%) SQL
2 1 (4.55%) PowerShell
Qualifications
1 8 (36.36%) Microsoft Certification
2 7 (31.82%) Citrix Certification
2 7 (31.82%) Degree
2 7 (31.82%) MCDST
3 1 (4.55%) MCITP
3 1 (4.55%) MCPD
3 1 (4.55%) MCSE
3 1 (4.55%) MCTS
Quality Assurance & Compliance
1 7 (31.82%) SLA
System Software
1 14 (63.64%) Active Directory
2 5 (22.73%) XenApp
3 1 (4.55%) Terminal Services
Systems Management
1 7 (31.82%) Norton AntiVirus
Vendors
1 18 (81.82%) Microsoft
2 12 (54.55%) Citrix
3 7 (31.82%) Intel Security
3 7 (31.82%) Remedy
3 7 (31.82%) Symantec