The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Liverpool region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 17 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Sep 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 49 60 -
Rank change year-on-year
+11 -
Permanent jobs requiring a Service Desk Analyst 4 2 0
As % of all permanent IT jobs located in Liverpool 0.91% 0.41% -
As % of the Job Titles category 0.95% 0.43% -
Number of salaries quoted 4 1 0
Average salary £26,000 £20,000 -
Average salary % change year-on-year
+30.00% -
UK excluding London average salary £21,500 £20,500 £21,500
% change year-on-year
+4.87% -4.65%
Service Desk Analyst
Merseyside

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Liverpool region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Liverpool
Permanent IT job ads with a match in the
Job Titles category
423 470 493
As % of all permanent IT jobs located in Liverpool 96.14% 96.91% 97.24%
Number of salaries quoted 354 409 456
Average salary £39,500 £40,000 £37,500
Average salary % change year-on-year
-1.25% +6.66%
90% offered a salary of more than £26,000 £25,000 £26,404
10% offered a salary of more than £59,000 £55,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in Liverpool

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Liverpool region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Liverpool

Service Desk Analyst
Salary Trend in Liverpool

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Liverpool region.

Service Desk Analyst Salary Trend in Liverpool

Service Desk Analyst
Salary Histogram in Liverpool

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the Liverpool region over the 3 months to 17 September 2014.

Service Desk Analyst Salary Histogram in Liverpool

Service Desk Analyst
Top 30 Related IT Skills in Liverpool

For the 6 months to 17 September 2014, IT jobs across the Liverpool region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 6 (85.71%) ITIL
2 5 (71.43%) Active Directory
3 4 (57.14%) Windows
3 4 (57.14%) SLA
3 4 (57.14%) Windows 7
4 3 (42.86%) MS Exchange
4 3 (42.86%) Microsoft
5 2 (28.57%) SQL
5 2 (28.57%) MS Office
5 2 (28.57%) MS Excel
5 2 (28.57%) WAN
5 2 (28.57%) TCP/IP
5 2 (28.57%) VPN
5 2 (28.57%) Cisco
5 2 (28.57%) HP
5 2 (28.57%) Thin Client
5 2 (28.57%) Blackberry
5 2 (28.57%) Finance
5 2 (28.57%) VLAN
5 2 (28.57%) Problem Management
5 2 (28.57%) Fat Client
5 2 (28.57%) iPhone
5 2 (28.57%) Exchange Server 2010
5 2 (28.57%) Structured Cabling
6 1 (14.29%) Windows XP
6 1 (14.29%) Citrix
6 1 (14.29%) ITIL Certification
6 1 (14.29%) Windows Server 2003
6 1 (14.29%) Service Management
6 1 (14.29%) Change Management

Service Desk Analyst
Top Related IT Skills in Liverpool by Category

For the 6 months to 17 September 2014, IT jobs across the Liverpool region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (42.86%) MS Exchange
2 2 (28.57%) Exchange Server 2010
Applications
1 2 (28.57%) MS Office
1 2 (28.57%) MS Excel
Communications & Networking
1 2 (28.57%) WAN
1 2 (28.57%) TCP/IP
1 2 (28.57%) VPN
1 2 (28.57%) VLAN
1 2 (28.57%) Structured Cabling
General
1 2 (28.57%) Finance
2 1 (14.29%) Legal
Miscellaneous
1 2 (28.57%) Thin Client
1 2 (28.57%) Blackberry
1 2 (28.57%) Fat Client
1 2 (28.57%) iPhone
Operating Systems
1 4 (57.14%) Windows
1 4 (57.14%) Windows 7
2 1 (14.29%) Windows XP
2 1 (14.29%) Windows Server 2003
2 1 (14.29%) Windows Server 2008
Processes & Methodologies
1 6 (85.71%) ITIL
2 2 (28.57%) Problem Management
3 1 (14.29%) Investment Management
3 1 (14.29%) Root Cause Analysis
3 1 (14.29%) Service Desk Management
3 1 (14.29%) Mentoring
3 1 (14.29%) Coaching
3 1 (14.29%) Service Management
3 1 (14.29%) Change Management
3 1 (14.29%) Wealth Management
Programming Languages
1 2 (28.57%) SQL
Qualifications
1 1 (14.29%) ITIL Certification
Quality Assurance & Compliance
1 4 (57.14%) SLA
System Software
1 5 (71.43%) Active Directory
Vendors
1 3 (42.86%) Microsoft
2 2 (28.57%) HP
2 2 (28.57%) Cisco
3 1 (14.29%) Citrix