The table below looks at the statistics for ITSM skills in IT jobs advertised for the Liverpool region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 5 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
5 May 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 49 57 46
Rank change year-on-year
+8 -11
Permanent jobs citing ITSM 5 9 2
As % of all permanent IT jobs located in Liverpool 1.20% 1.64% 0.57%
As % of the Processes & Methodologies category 1.40% 1.89% 0.69%
Number of salaries quoted 3 9 1
Average salary £40,000 £71,500 £30,000
Average salary % change year-on-year
-44.05% +138.33%
UK excluding London average salary £42,500 £50,000 £45,000
% change year-on-year
-15.00% +11.11%
ITSM
Merseyside

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Liverpool region.

Processes & Methodologies Category
Liverpool
Permanent IT job ads with a match in the
Processes & Methodologies category
358 475 290
As % of all permanent IT jobs located in Liverpool 85.85% 86.36% 82.15%
Number of salaries quoted 243 416 248
Average salary £45,000 £40,000 £35,000
Average salary % change year-on-year
+12.50% +14.28%
90% offered a salary of more than £29,500 £27,500 £25,000
10% offered a salary of more than £60,000 £55,750 £62,500
UK excluding London average salary £44,000 £42,500 £40,000
% change year-on-year
+3.52% +6.25%

ITSM
Jobs Demand Trend in Liverpool

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the Liverpool region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Liverpool

ITSM
Salary Trend in Liverpool

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Liverpool region.

ITSM Salary Trend in Liverpool

ITSM
Salary Histogram in Liverpool

This chart provides a salary histogram for IT jobs citing ITSM across the Liverpool region over the 3 months to 5 May 2015.

ITSM Salary Histogram in Liverpool

ITSM
Top 30 Related IT Skills in Liverpool

For the 6 months to 5 May 2015, IT jobs across the Liverpool region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 7 (100.00%) ITIL
2 5 (71.43%) Service Management
3 4 (57.14%) Continuous Improvement
4 3 (42.86%) ITIL Foundation Certificate
4 3 (42.86%) Service Delivery
5 2 (28.57%) Remedy ITSM
5 2 (28.57%) Release Management
5 2 (28.57%) Degree
5 2 (28.57%) Finance
5 2 (28.57%) CRM
5 2 (28.57%) SLA
5 2 (28.57%) Microsoft
5 2 (28.57%) ITIL Certification
5 2 (28.57%) NHS
5 2 (28.57%) Remedy
6 1 (14.29%) Active Directory
6 1 (14.29%) Microsoft Certification
6 1 (14.29%) A+ Certification
6 1 (14.29%) DHCP
6 1 (14.29%) TCP/IP
6 1 (14.29%) DNS
6 1 (14.29%) MCP
6 1 (14.29%) Windows
6 1 (14.29%) MCSE
6 1 (14.29%) Stakeholder Management
6 1 (14.29%) VMware
6 1 (14.29%) Resource Management
6 1 (14.29%) Problem Management
6 1 (14.29%) VLAN
6 1 (14.29%) VMware Infrastructure

ITSM
Top Related IT Skills in Liverpool by Category

For the 6 months to 5 May 2015, IT jobs across the Liverpool region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Business Applications
1 2 (28.57%) Remedy ITSM
Communications & Networking
1 1 (14.29%) DHCP
1 1 (14.29%) TCP/IP
1 1 (14.29%) DNS
1 1 (14.29%) VLAN
General
1 2 (28.57%) Finance
Job Titles
1 4 (57.14%) Service Manager
2 3 (42.86%) Service Desk Manager
3 2 (28.57%) Head of Service Management
3 2 (28.57%) Systems Support Manager
3 2 (28.57%) Service Support Manager
3 2 (28.57%) Systems Manager
3 2 (28.57%) Support Manager
3 2 (28.57%) Systems Support
4 1 (14.29%) Field Service Engineer
4 1 (14.29%) Field Engineer
4 1 (14.29%) Services Delivery Manager
4 1 (14.29%) Delivery Manager
4 1 (14.29%) IT Services Manager
Miscellaneous
1 2 (28.57%) NHS
Operating Systems
1 1 (14.29%) Windows
1 1 (14.29%) Windows Server 2008
1 1 (14.29%) Windows 7
1 1 (14.29%) Windows Server 2012
Processes & Methodologies
1 7 (100.00%) ITIL
2 5 (71.43%) Service Management
3 4 (57.14%) Continuous Improvement
4 3 (42.86%) Service Delivery
5 2 (28.57%) Release Management
5 2 (28.57%) CRM
6 1 (14.29%) Stakeholder Management
6 1 (14.29%) Resource Management
6 1 (14.29%) Problem Management
6 1 (14.29%) Change Management
6 1 (14.29%) Root Cause Analysis
6 1 (14.29%) Service Desk Management
Qualifications
1 3 (42.86%) ITIL Foundation Certificate
2 2 (28.57%) Degree
2 2 (28.57%) ITIL Certification
3 1 (14.29%) Microsoft Certification
3 1 (14.29%) A+ Certification
3 1 (14.29%) MCP
3 1 (14.29%) MCSE
Quality Assurance & Compliance
1 2 (28.57%) SLA
System Software
1 1 (14.29%) Active Directory
1 1 (14.29%) VMware Infrastructure
1 1 (14.29%) Hyper-V
Vendors
1 2 (28.57%) Microsoft
1 2 (28.57%) Remedy
2 1 (14.29%) VMware