The table below looks at the statistics for ITSM skills in IT jobs advertised for the Liverpool region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 31 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Oct 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 39 - -
Rank change year-on-year
- 0
Permanent jobs citing ITSM 7 0 0
As % of all permanent IT jobs located in Liverpool 1.91% - -
As % of the Processes & Methodologies category 2.44% - -
Number of salaries quoted 7 0 0
Average salary £20,000 - -
UK excluding London average salary £36,900 £45,000 £39,469
% change year-on-year
-18.00% +14.01%
ITSM
Merseyside

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Liverpool region.

Processes & Methodologies Category
Liverpool
Permanent IT job ads with a match in the
Processes & Methodologies category
287 405 368
As % of all permanent IT jobs located in Liverpool 78.42% 84.91% 81.60%
Number of salaries quoted 231 364 326
Average salary £40,000 £41,000 £40,000
Average salary % change year-on-year
-2.43% +2.50%
90% offered a salary of more than £29,000 £30,000 £27,500
10% offered a salary of more than £60,000 £55,000 £50,000
UK excluding London average salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

ITSM
Jobs Demand Trend in Liverpool

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the Liverpool region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Liverpool

ITSM
Salary Trend in Liverpool

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Liverpool region.

ITSM Salary Trend in Liverpool

ITSM
Salary Histogram in Liverpool

This chart provides a salary histogram for IT jobs citing ITSM across the Liverpool region over the 3 months to 31 October 2014.

ITSM Salary Histogram in Liverpool

ITSM
Top 30 Related IT Skills in Liverpool

For the 6 months to 31 October 2014, IT jobs across the Liverpool region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 10 (83.33%) Service Management
2 8 (66.67%) ITIL
3 6 (50.00%) SLA
4 5 (41.67%) Microsoft
4 5 (41.67%) Active Directory
4 5 (41.67%) Windows
4 5 (41.67%) MS Office
4 5 (41.67%) Finance
4 5 (41.67%) Advertising
4 5 (41.67%) Problem Management
4 5 (41.67%) SCCM
5 4 (33.33%) NAS
5 4 (33.33%) Windows 8
5 4 (33.33%) Mentoring
5 4 (33.33%) Coaching
5 4 (33.33%) Law
5 4 (33.33%) MS Excel
5 4 (33.33%) Windows XP
5 4 (33.33%) SAN
6 2 (16.67%) Remedy
6 2 (16.67%) ITIL Foundation Certificate
6 2 (16.67%) Continuous Improvement
6 2 (16.67%) Remedy ITSM
6 2 (16.67%) Release Management
7 1 (8.33%) IBM Mainframe
7 1 (8.33%) ITIL V3
7 1 (8.33%) Blackberry
7 1 (8.33%) Blackberry Enterprise Server
7 1 (8.33%) Mainframe
7 1 (8.33%) CICS

ITSM
Top Related IT Skills in Liverpool by Category

For the 6 months to 31 October 2014, IT jobs across the Liverpool region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 1 (8.33%) CICS
1 1 (8.33%) Blackberry Enterprise Server
Applications
1 5 (41.67%) MS Office
2 4 (33.33%) MS Excel
Business Applications
1 2 (16.67%) Remedy ITSM
Communications & Networking
1 4 (33.33%) SAN
1 4 (33.33%) NAS
2 1 (8.33%) VoIP
General
1 5 (41.67%) Finance
1 5 (41.67%) Advertising
2 4 (33.33%) Law
Job Titles
1 5 (41.67%) Service Manager
1 5 (41.67%) Technical Manager
2 4 (33.33%) Service Desk Analyst
2 4 (33.33%) Analyst
2 4 (33.33%) Service Analyst
3 3 (25.00%) Support Manager
3 3 (25.00%) Technical Services Manager
4 2 (16.67%) Service Desk Manager
4 2 (16.67%) Technical Support
4 2 (16.67%) Technical Support Manager
5 1 (8.33%) Systems Manager
5 1 (8.33%) Systems Support
5 1 (8.33%) Systems Support Manager
5 1 (8.33%) IT Services Manager
5 1 (8.33%) Service Support Manager
Miscellaneous
1 1 (8.33%) Blackberry
1 1 (8.33%) Mainframe
1 1 (8.33%) IBM Mainframe
Operating Systems
1 5 (41.67%) Windows
2 4 (33.33%) Windows XP
2 4 (33.33%) Windows 8
3 1 (8.33%) zOS
Processes & Methodologies
1 10 (83.33%) Service Management
2 8 (66.67%) ITIL
3 5 (41.67%) Problem Management
4 4 (33.33%) Mentoring
4 4 (33.33%) Coaching
5 2 (16.67%) Continuous Improvement
5 2 (16.67%) Release Management
6 1 (8.33%) ITIL V3
6 1 (8.33%) Security Management
6 1 (8.33%) Document Management
Qualifications
1 2 (16.67%) ITIL Foundation Certificate
2 1 (8.33%) Degree
Quality Assurance & Compliance
1 6 (50.00%) SLA
System Software
1 5 (41.67%) Active Directory
Systems Management
1 5 (41.67%) SCCM
Vendors
1 5 (41.67%) Microsoft
2 2 (16.67%) Remedy
3 1 (8.33%) IBM
3 1 (8.33%) Dell