The table below looks at the statistics for ITSM skills in IT jobs advertised for the Liverpool region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 3 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Mar 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 52 58 -
Rank change year-on-year
+6 -
Permanent jobs citing ITSM 3 7 0
As % of all permanent IT jobs located in Liverpool 0.68% 1.35% -
As % of the Processes & Methodologies category 0.78% 1.54% -
Number of salaries quoted 1 7 0
Average salary £40,000 £33,000 -
Average salary % change year-on-year
+21.21% -
UK excluding London average salary £42,500 £42,500 £45,000
% change year-on-year
- -5.55%
ITSM
Merseyside

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Liverpool region.

Processes & Methodologies Category
Liverpool
Permanent IT job ads with a match in the
Processes & Methodologies category
383 455 316
As % of all permanent IT jobs located in Liverpool 87.05% 88.01% 79.60%
Number of salaries quoted 311 392 290
Average salary £45,000 £40,000 £37,750
Average salary % change year-on-year
+12.50% +5.96%
90% offered a salary of more than £27,500 £27,500 £25,600
10% offered a salary of more than £70,000 £70,000 £62,500
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

ITSM
Jobs Demand Trend in Liverpool

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the Liverpool region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Liverpool

ITSM
Salary Trend in Liverpool

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Liverpool region.

ITSM Salary Trend in Liverpool

ITSM
Top 30 Related IT Skills in Liverpool

For the 6 months to 3 March 2015, IT jobs across the Liverpool region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 8 (66.67%) ITIL
1 8 (66.67%) SLA
1 8 (66.67%) Service Management
2 6 (50.00%) Continuous Improvement
3 5 (41.67%) SCCM
3 5 (41.67%) MS Office
3 5 (41.67%) Microsoft
3 5 (41.67%) Active Directory
3 5 (41.67%) Windows
4 4 (33.33%) MS Excel
4 4 (33.33%) Windows XP
4 4 (33.33%) Remedy
4 4 (33.33%) Law
4 4 (33.33%) Windows 8
4 4 (33.33%) ITIL Foundation Certificate
4 4 (33.33%) Mentoring
4 4 (33.33%) Coaching
4 4 (33.33%) Remedy ITSM
4 4 (33.33%) Release Management
5 3 (25.00%) Degree
5 3 (25.00%) Service Delivery
6 2 (16.67%) ITIL Certification
6 2 (16.67%) NHS
6 2 (16.67%) CRM
6 2 (16.67%) Finance
7 1 (8.33%) ITIL V3
7 1 (8.33%) Dell
7 1 (8.33%) VoIP
7 1 (8.33%) Blackberry
7 1 (8.33%) Blackberry Enterprise Server

ITSM
Top Related IT Skills in Liverpool by Category

For the 6 months to 3 March 2015, IT jobs across the Liverpool region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 1 (8.33%) Blackberry Enterprise Server
Applications
1 5 (41.67%) MS Office
2 4 (33.33%) MS Excel
Business Applications
1 4 (33.33%) Remedy ITSM
Communications & Networking
1 1 (8.33%) VoIP
General
1 4 (33.33%) Law
2 2 (16.67%) Finance
Job Titles
1 5 (41.67%) Service Manager
2 4 (33.33%) Service Desk Analyst
2 4 (33.33%) Analyst
2 4 (33.33%) Service Analyst
2 4 (33.33%) Service Desk Manager
3 3 (25.00%) Systems Support Manager
3 3 (25.00%) Service Support Manager
3 3 (25.00%) Systems Support
3 3 (25.00%) Support Manager
3 3 (25.00%) Systems Manager
4 2 (16.67%) Head of Service Management
5 1 (8.33%) IT Services Manager
5 1 (8.33%) Delivery Manager
5 1 (8.33%) Services Delivery Manager
Miscellaneous
1 2 (16.67%) NHS
2 1 (8.33%) Blackberry
Operating Systems
1 5 (41.67%) Windows
2 4 (33.33%) Windows XP
2 4 (33.33%) Windows 8
Processes & Methodologies
1 8 (66.67%) Service Management
1 8 (66.67%) ITIL
2 6 (50.00%) Continuous Improvement
3 4 (33.33%) Mentoring
3 4 (33.33%) Coaching
3 4 (33.33%) Release Management
4 3 (25.00%) Service Delivery
5 2 (16.67%) CRM
6 1 (8.33%) ITIL V3
6 1 (8.33%) Change Management
6 1 (8.33%) Security Management
6 1 (8.33%) Stakeholder Management
6 1 (8.33%) Document Management
Qualifications
1 4 (33.33%) ITIL Foundation Certificate
2 3 (25.00%) Degree
3 2 (16.67%) ITIL Certification
Quality Assurance & Compliance
1 8 (66.67%) SLA
System Software
1 5 (41.67%) Active Directory
Systems Management
1 5 (41.67%) SCCM
Vendors
1 5 (41.67%) Microsoft
2 4 (33.33%) Remedy
3 1 (8.33%) Dell
Liverpool
Capita - ITIN
Salary: £40000 per annum + Car, Pension
Posted: 8 days ago