The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Merseyside region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 5 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
5 Feb 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 50 55 73
Rank change year-on-year
+5 +18
Permanent jobs requiring a Service Desk Analyst 12 2 1
As % of all permanent IT jobs located in Merseyside 2.18% 0.42% 0.17%
As % of the Job Titles category 2.26% 0.43% 0.17%
Number of salaries quoted 6 1 0
Average salary £20,000 £19,000 -
Average salary % change year-on-year
+5.26% -
UK excluding London average salary £21,500 £21,750 £21,500
% change year-on-year
-1.14% +1.16%
Service Desk Analyst
North West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Merseyside region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Merseyside
Permanent IT job ads with a match in the
Job Titles category
532 461 577
As % of all permanent IT jobs located in Merseyside 96.55% 97.46% 97.47%
Number of salaries quoted 427 400 509
Average salary £36,500 £38,000 £37,500
Average salary % change year-on-year
-3.94% +1.33%
90% offered a salary of more than £25,000 £26,000 £26,000
10% offered a salary of more than £50,000 £55,000 £63,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Service Desk Analyst
Jobs Demand Trend in Merseyside

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Merseyside region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Merseyside

Service Desk Analyst
Salary Trend in Merseyside

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Merseyside region.

Service Desk Analyst Salary Trend in Merseyside

Service Desk Analyst
Salary Histogram in Merseyside

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the Merseyside region over the 3 months to 5 February 2016.

Service Desk Analyst Salary Histogram in Merseyside

Service Desk Analyst
Job Locations in Merseyside

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the Merseyside region over the 3 months to 5 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Liverpool +8 12 £20,000 +5.26% 1
Service Desk Analyst
North West

Service Desk Analyst
Top 30 Related IT Skills in Merseyside

For the 6 months to 5 February 2016, IT jobs across the Merseyside region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 19 (73.08%) ITIL
1 19 (73.08%) Windows
2 18 (69.23%) MS Office
2 18 (69.23%) Microsoft
3 14 (53.85%) Active Directory
4 13 (50.00%) Windows 7
5 12 (46.15%) Service Management
5 12 (46.15%) Citrix
6 11 (42.31%) MS Exchange
7 10 (38.46%) Blackberry
8 9 (34.62%) Windows 8
9 8 (30.77%) Microsoft Certification
9 8 (30.77%) SQL
9 8 (30.77%) Finance
9 8 (30.77%) Degree
10 7 (26.92%) Wealth Management
10 7 (26.92%) MCDST
10 7 (26.92%) iPhone
10 7 (26.92%) Windows Server 2008
10 7 (26.92%) Banking
10 7 (26.92%) Citrix Certification
10 7 (26.92%) VPN
10 7 (26.92%) SLA
10 7 (26.92%) Symantec
10 7 (26.92%) Remedy
10 7 (26.92%) McAfee
10 7 (26.92%) Norton AntiVirus
10 7 (26.92%) Blackberry Enterprise Server
10 7 (26.92%) iPad
10 7 (26.92%) Exchange Server 2010

Service Desk Analyst
Top Related IT Skills in Merseyside by Category

For the 6 months to 5 February 2016, IT jobs across the Merseyside region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 11 (42.31%) MS Exchange
2 7 (26.92%) Blackberry Enterprise Server
2 7 (26.92%) Exchange Server 2007
2 7 (26.92%) Exchange Server 2010
3 4 (15.38%) Exchange Server 2003
Applications
1 18 (69.23%) MS Office
2 6 (23.08%) MS Excel
3 2 (7.69%) MS PowerPoint
Communications & Networking
1 7 (26.92%) VPN
2 5 (19.23%) Internet
3 3 (11.54%) LAN
3 3 (11.54%) TCP/IP
3 3 (11.54%) WAN
4 2 (7.69%) DHCP
4 2 (7.69%) DNS
Database & Business Intelligence
1 1 (3.85%) Relational Database
General
1 8 (30.77%) Finance
2 7 (26.92%) Banking
Miscellaneous
1 10 (38.46%) Blackberry
2 7 (26.92%) iPad
2 7 (26.92%) iPhone
2 7 (26.92%) Video Conferencing
3 1 (3.85%) Analytical Skills
3 1 (3.85%) Data Centre
3 1 (3.85%) Management Information System
Operating Systems
1 19 (73.08%) Windows
2 13 (50.00%) Windows 7
3 9 (34.62%) Windows 8
4 7 (26.92%) Windows Server
4 7 (26.92%) Windows Server 2008
5 2 (7.69%) Windows XP
Processes & Methodologies
1 19 (73.08%) ITIL
2 12 (46.15%) Service Management
3 7 (26.92%) ITIL V3
3 7 (26.92%) Wealth Management
4 4 (15.38%) Analytics
4 4 (15.38%) Incident Management
5 3 (11.54%) Logistics
6 1 (3.85%) ITSM
6 1 (3.85%) Problem Management
6 1 (3.85%) Project Management
6 1 (3.85%) Service Delivery
6 1 (3.85%) Service Desk Management
6 1 (3.85%) Validation
Programming Languages
1 8 (30.77%) SQL
2 1 (3.85%) PowerShell
Qualifications
1 8 (30.77%) Degree
1 8 (30.77%) Microsoft Certification
2 7 (26.92%) Citrix Certification
2 7 (26.92%) MCDST
3 1 (3.85%) MCITP
3 1 (3.85%) MCPD
3 1 (3.85%) MCSE
3 1 (3.85%) MCTS
Quality Assurance & Compliance
1 7 (26.92%) SLA
System Software
1 14 (53.85%) Active Directory
2 5 (19.23%) XenApp
3 1 (3.85%) Terminal Services
Systems Management
1 7 (26.92%) Norton AntiVirus
2 3 (11.54%) Unicenter
Vendors
1 18 (69.23%) Microsoft
2 12 (46.15%) Citrix
3 7 (26.92%) McAfee
3 7 (26.92%) Remedy
3 7 (26.92%) Symantec