The statistics below represent IT jobs advertised across the Merseyside region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 26 February 2017 with a comparison to same period over 2 years.

3 months to
26 Feb 2017
Same period 2016 Same period 2015
Service Desk Analyst
North West / Merseyside
Rank 60 55 58
Rank change year-on-year
-5 +3
Permanent jobs requiring a Service Desk Analyst 6 8 2
As % of all permanent IT jobs located in Merseyside 1.09% 1.58% 0.40%
As % of the Job Titles category 1.15% 1.62% 0.41%
Number of salaries quoted 6 4 2
Median salary £19,000 £22,500 £21,000
Median salary % change year-on-year
-15.55% +7.14%
UK excluding London median salary £22,500 £21,913 £21,750
% change year-on-year
+2.68% +0.74%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Merseyside region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Merseyside
Permanent IT job ads with a match in the
Job Titles category
523 494 482
As % of all permanent IT jobs located in Merseyside 95.26% 97.44% 96.79%
Number of salaries quoted 435 407 410
Median salary £37,500 £37,500 £40,000
Median salary % change year-on-year
- -6.25%
90% offered a salary of more than £22,500 £25,500 £23,500
10% offered a salary of more than £55,000 £65,000 £50,000
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

Service Desk Analyst
Jobs Demand Trend in Merseyside

The demand trend of job ads across the Merseyside region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in Merseyside

Service Desk Analyst
Salary Trend in Merseyside

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Merseyside region.

Service Desk Analyst Salary Trend in Merseyside

Service Desk Analyst
Job Locations in Merseyside

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the Merseyside region over the 3 months to 26 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Liverpool +7 6 £19,000 -15.55%
Service Desk Analyst
North West

Service Desk Analyst Skill Set
Top 30 Related IT Skills in Merseyside

For the 6 months to 26 February 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Merseyside region featuring Service Desk Analyst in the job title.

1 8 (80.00%) ITIL
2 7 (70.00%) SLA
3 5 (50.00%) CRM
3 5 (50.00%) Time Management
3 5 (50.00%) Enterprise Software
4 4 (40.00%) Windows
4 4 (40.00%) Active Directory
5 3 (30.00%) Windows Server 2003
5 3 (30.00%) SQL
5 3 (30.00%) DNS
5 3 (30.00%) LAN
5 3 (30.00%) WAN
5 3 (30.00%) DHCP
5 3 (30.00%) Service Delivery
5 3 (30.00%) Manufacturing
5 3 (30.00%) Degree
5 3 (30.00%) Patch Management
5 3 (30.00%) BPSS Clearance
5 3 (30.00%) SC Cleared
5 3 (30.00%) Security Cleared
5 3 (30.00%) Windows Server 2008
5 3 (30.00%) ITIL V3
6 2 (20.00%) Data Quality
6 2 (20.00%) Root Cause Analysis
6 2 (20.00%) Back Office
6 2 (20.00%) Performance Monitoring
6 2 (20.00%) Problem Management
6 2 (20.00%) Supplier Management
6 2 (20.00%) Incident Management
6 2 (20.00%) Service Management

Service Desk Analyst Skill Set
Top Related IT Skills in Merseyside by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (10.00%) Exchange Server 2010
1 1 (10.00%) Exchange Server 2013
1 1 (10.00%) GroupWise
1 1 (10.00%) MS Exchange
1 1 (10.00%) SharePoint
1 1 (10.00%) SharePoint 2013
1 1 (10.00%) Skype for Business
Communications & Networking
1 3 (30.00%) DHCP
1 3 (30.00%) DNS
1 3 (30.00%) LAN
1 3 (30.00%) WAN
General
1 3 (30.00%) Manufacturing
2 2 (20.00%) Back Office
Miscellaneous
1 5 (50.00%) Enterprise Software
2 1 (10.00%) Computer Science
2 1 (10.00%) Management Information System
Operating Systems
1 4 (40.00%) Windows
2 3 (30.00%) Windows Server 2003
2 3 (30.00%) Windows Server 2008
3 1 (10.00%) Windows Server
Processes & Methodologies
1 8 (80.00%) ITIL
2 5 (50.00%) CRM
2 5 (50.00%) Time Management
3 3 (30.00%) ITIL V3
3 3 (30.00%) Patch Management
3 3 (30.00%) Service Delivery
4 2 (20.00%) Incident Management
4 2 (20.00%) Performance Monitoring
4 2 (20.00%) Problem Management
4 2 (20.00%) Root Cause Analysis
4 2 (20.00%) Service Management
4 2 (20.00%) Supplier Management
5 1 (10.00%) Configuration Management
5 1 (10.00%) Risk Assessment
5 1 (10.00%) Statistics
Programming Languages
1 3 (30.00%) SQL
Qualifications
1 3 (30.00%) BPSS Clearance
1 3 (30.00%) Degree
1 3 (30.00%) SC Cleared
1 3 (30.00%) Security Cleared
2 1 (10.00%) ITIL Certification
Quality Assurance & Compliance
1 7 (70.00%) SLA
2 2 (20.00%) Data Quality
System Software
1 4 (40.00%) Active Directory
2 1 (10.00%) NDS
2 1 (10.00%) NetIQ eDirectory
Vendors
1 2 (20.00%) Microsoft
1 2 (20.00%) Remedy