The first table below looks at the demand for the Service Desk Analyst role in IT jobs advertised for the Merseyside region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 31 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Merseyside region.

Location
3 months to
31 Jul 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 63 64 70
Rank change year-on-year
+1 +6
Permanent jobs requiring a Service Desk Analyst 4 3 6
As % of all permanent IT jobs located in Merseyside 0.63% 0.48% 0.91%
As % of the Job Titles category 0.66% 0.49% 0.93%
Number of salaries quoted 4 1 6
Average salary £26,000 £17,000 £25,000
Average salary % change year-on-year
+52.94% -32.00%
UK excluding London average salary £21,675 £20,500 £21,500
% change year-on-year
+5.73% -4.65%
Job Titles Category
Merseyside
Permanent IT job ads with a match in the
Job Titles category
609 610 645
As % of all permanent IT jobs located in Merseyside 95.31% 97.29% 97.43%
Number of salaries quoted 508 530 590
Average salary £36,500 £37,500 £35,000
Average salary % change year-on-year
-2.66% +7.14%
90% offered a salary of more than £25,000 £25,500 £25,000
10% offered a salary of more than £55,000 £52,500 £50,000
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
Service Desk Analyst
North West

Service Desk Analyst
Jobs Demand Trend in Merseyside

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Merseyside region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Merseyside

Service Desk Analyst
Salary Trend in Merseyside

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Merseyside region.

Service Desk Analyst Salary Trend in Merseyside

Service Desk Analyst
Job Locations in Merseyside

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the Merseyside region over the 3 months to 31 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Liverpool +7 4 £26,000 -
St Helens - 1 £19,000 -
Service Desk Analyst
North West

Service Desk Analyst
Top 30 Related IT Skills in Merseyside

For the 6 months to 31 July 2014, IT jobs across the Merseyside region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 8 (100.00%) ITIL
2 6 (75.00%) SLA
2 6 (75.00%) Active Directory
3 5 (62.50%) MS Exchange
4 4 (50.00%) Windows
4 4 (50.00%) Windows 7
5 3 (37.50%) Exchange Server 2010
5 3 (37.50%) Problem Management
5 3 (37.50%) Fat Client
5 3 (37.50%) Finance
5 3 (37.50%) Thin Client
5 3 (37.50%) Blackberry
5 3 (37.50%) VLAN
5 3 (37.50%) SQL
5 3 (37.50%) WAN
5 3 (37.50%) TCP/IP
5 3 (37.50%) VPN
5 3 (37.50%) HP
5 3 (37.50%) Cisco
5 3 (37.50%) Microsoft
5 3 (37.50%) iPhone
5 3 (37.50%) Structured Cabling
6 2 (25.00%) Service Management
6 2 (25.00%) Change Management
6 2 (25.00%) MS Excel
6 2 (25.00%) Root Cause Analysis
6 2 (25.00%) Service Desk Management
7 1 (12.50%) Investment Management
7 1 (12.50%) Wealth Management
7 1 (12.50%) Legal

Service Desk Analyst
Top Related IT Skills in Merseyside by Category

For the 6 months to 31 July 2014, IT jobs across the Merseyside region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (62.50%) MS Exchange
2 3 (37.50%) Exchange Server 2010
Applications
1 2 (25.00%) MS Excel
2 1 (12.50%) MS Office
Communications & Networking
1 3 (37.50%) VLAN
1 3 (37.50%) WAN
1 3 (37.50%) TCP/IP
1 3 (37.50%) VPN
1 3 (37.50%) Structured Cabling
General
1 3 (37.50%) Finance
2 1 (12.50%) Legal
Miscellaneous
1 3 (37.50%) Fat Client
1 3 (37.50%) Thin Client
1 3 (37.50%) Blackberry
1 3 (37.50%) iPhone
Operating Systems
1 4 (50.00%) Windows
1 4 (50.00%) Windows 7
Processes & Methodologies
1 8 (100.00%) ITIL
2 3 (37.50%) Problem Management
3 2 (25.00%) Service Management
3 2 (25.00%) Change Management
3 2 (25.00%) Root Cause Analysis
3 2 (25.00%) Service Desk Management
4 1 (12.50%) Investment Management
4 1 (12.50%) Wealth Management
Programming Languages
1 3 (37.50%) SQL
Qualifications
1 1 (12.50%) ITIL Certification
Quality Assurance & Compliance
1 6 (75.00%) SLA
System Software
1 6 (75.00%) Active Directory
Vendors
1 3 (37.50%) HP
1 3 (37.50%) Cisco
1 3 (37.50%) Microsoft