The first table below looks at the demand for Service Management skills in IT jobs advertised for the Liverpool region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 1 August 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Liverpool region.

Location
3 months to
1 Aug 2014
Same period 2013 Same period 2012
Service Management
Rank 48 55 60
Rank change year-on-year
+7 +5
Permanent jobs citing Service Management 11 7 7
As % of all permanent IT jobs located in Liverpool 2.13% 1.43% 1.33%
As % of the Processes & Methodologies category 2.59% 1.77% 1.93%
Number of salaries quoted 7 6 7
Average salary £70,000 £70,000 £42,000
Average salary % change year-on-year
- +66.66%
90% offered a salary of more than £28,900 £26,000 £31,500
10% offered a salary of more than £72,500 £100,000 £51,400
UK excluding London average salary £43,200 £42,895 £42,500
% change year-on-year
+0.71% +0.92%
Processes & Methodologies Category
Liverpool
Permanent IT job ads with a match in the
Processes & Methodologies category
424 395 363
As % of all permanent IT jobs located in Liverpool 82.01% 80.45% 68.88%
Number of salaries quoted 364 356 335
Average salary £40,000 £37,500 £35,805
Average salary % change year-on-year
+6.66% +4.73%
90% offered a salary of more than £28,613 £30,000 £27,500
10% offered a salary of more than £60,000 £60,000 £50,000
UK excluding London average salary £42,500 £40,500 £40,000
% change year-on-year
+4.93% +1.25%
Service Management
Merseyside

Service Management
Jobs Demand Trend in Liverpool

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Liverpool region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Liverpool

Service Management
Salary Trend in Liverpool

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Liverpool region.

Service Management Salary Trend in Liverpool

Service Management
Salary Histogram in Liverpool

This chart provides a salary histogram for IT jobs citing Service Management across the Liverpool region over the 3 months to 1 August 2014.

Service Management Salary Histogram in Liverpool

Service Management
Top 30 Related IT Skills in Liverpool

For the 6 months to 1 August 2014, IT jobs across the Liverpool region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 28 (100.00%) ITIL
2 24 (85.71%) Problem Management
3 18 (64.29%) IBM
4 15 (53.57%) SAN
4 15 (53.57%) NAS
5 14 (50.00%) ITIL Certification
6 13 (46.43%) ITSM
7 11 (39.29%) Finance
7 11 (39.29%) Advertising
8 9 (32.14%) Mainframe
8 9 (32.14%) IBM Mainframe
9 8 (28.57%) CICS
9 8 (28.57%) zOS
10 4 (14.29%) MS Excel
11 3 (10.71%) Microsoft
11 3 (10.71%) Active Directory
12 2 (7.14%) Microsoft Certification
12 2 (7.14%) Windows XP
12 2 (7.14%) MCP
12 2 (7.14%) Windows
12 2 (7.14%) MCSA
12 2 (7.14%) MCITP
12 2 (7.14%) Windows 7
12 2 (7.14%) SCCM
12 2 (7.14%) Windows Server 2012
13 1 (3.57%) Service Desk Management
13 1 (3.57%) Root Cause Analysis
13 1 (3.57%) Change Management
13 1 (3.57%) MS Exchange
13 1 (3.57%) SLA

Service Management
Top Related IT Skills in Liverpool by Category

For the 6 months to 1 August 2014, IT jobs across the Liverpool region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 8 (28.57%) CICS
2 1 (3.57%) MS Exchange
Applications
1 4 (14.29%) MS Excel
2 1 (3.57%) MS Office
Communications & Networking
1 15 (53.57%) SAN
1 15 (53.57%) NAS
General
1 11 (39.29%) Finance
1 11 (39.29%) Advertising
Job Titles
1 12 (42.86%) Technical Manager
2 10 (35.71%) Service Manager
3 9 (32.14%) Technical Services Manager
4 8 (28.57%) Storage Specialist
4 8 (28.57%) Technical Specialist
5 2 (7.14%) IT Support Technician
5 2 (7.14%) Technical Support Manager
5 2 (7.14%) 2nd Line Support
5 2 (7.14%) Analyst
5 2 (7.14%) Support Technician
5 2 (7.14%) Technical Support
5 2 (7.14%) 3rd Line Support
5 2 (7.14%) Support Manager
5 2 (7.14%) IT Support
6 1 (3.57%) Senior Change Analyst
6 1 (3.57%) Service Analyst
6 1 (3.57%) Senior Analyst
6 1 (3.57%) Service Desk Analyst
6 1 (3.57%) Change Analyst
Miscellaneous
1 9 (32.14%) Mainframe
1 9 (32.14%) IBM Mainframe
Operating Systems
1 8 (28.57%) zOS
2 2 (7.14%) Windows XP
2 2 (7.14%) Windows
2 2 (7.14%) Windows 7
2 2 (7.14%) Windows Server 2012
Processes & Methodologies
1 28 (100.00%) ITIL
2 24 (85.71%) Problem Management
3 13 (46.43%) ITSM
4 1 (3.57%) Service Desk Management
4 1 (3.57%) Root Cause Analysis
4 1 (3.57%) Change Management
Qualifications
1 14 (50.00%) ITIL Certification
2 2 (7.14%) Microsoft Certification
2 2 (7.14%) MCP
2 2 (7.14%) MCSA
2 2 (7.14%) MCITP
Quality Assurance & Compliance
1 1 (3.57%) SLA
System Software
1 3 (10.71%) Active Directory
Systems Management
1 2 (7.14%) SCCM
Vendors
1 18 (64.29%) IBM
2 3 (10.71%) Microsoft