The table below looks at the statistics for Service Management skills in IT jobs advertised for the Liverpool region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 24 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Apr 2015
Same period 2014 Same period 2013
Service Management
Rank 43 49 49
Rank change year-on-year
+6 0
Permanent jobs citing Service Management 15 19 2
As % of all permanent IT jobs located in Liverpool 3.55% 3.36% 0.55%
As % of the Processes & Methodologies category 4.12% 3.86% 0.68%
Number of salaries quoted 10 12 1
Average salary £40,000 £70,000 £30,000
Average salary % change year-on-year
-42.85% +133.33%
UK excluding London average salary £45,000 £47,500 £45,000
% change year-on-year
-5.26% +5.55%
Service Management
Merseyside

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Liverpool region.

Processes & Methodologies Category
Liverpool
Permanent IT job ads with a match in the
Processes & Methodologies category
364 492 296
As % of all permanent IT jobs located in Liverpool 86.26% 86.93% 81.32%
Number of salaries quoted 256 429 255
Average salary £45,000 £40,000 £37,500
Average salary % change year-on-year
+12.50% +6.66%
90% offered a salary of more than £29,500 £27,500 £25,000
10% offered a salary of more than £60,000 £60,000 £62,500
UK excluding London average salary £44,000 £42,500 £40,000
% change year-on-year
+3.52% +6.25%

Service Management
Jobs Demand Trend in Liverpool

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Liverpool region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Liverpool

Service Management
Salary Trend in Liverpool

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Liverpool region.

Service Management Salary Trend in Liverpool

Service Management
Salary Histogram in Liverpool

This chart provides a salary histogram for IT jobs citing Service Management across the Liverpool region over the 3 months to 24 April 2015.

Service Management Salary Histogram in Liverpool

Service Management
Top 30 Related IT Skills in Liverpool

For the 6 months to 24 April 2015, IT jobs across the Liverpool region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 15 (62.50%) ITIL
2 10 (41.67%) Finance
3 8 (33.33%) Mentoring
3 8 (33.33%) Coaching
4 7 (29.17%) Management Information System
5 6 (25.00%) ITSM
5 6 (25.00%) Project Management
5 6 (25.00%) SQL
5 6 (25.00%) CRM
5 6 (25.00%) Microsoft
5 6 (25.00%) Microsoft Certification
6 5 (20.83%) SLA
6 5 (20.83%) .NET
6 5 (20.83%) Service Delivery
6 5 (20.83%) Analytical Skills
6 5 (20.83%) Degree
7 4 (16.67%) Investment Management
7 4 (16.67%) Retail
7 4 (16.67%) Data Analysis
7 4 (16.67%) Relational Database
7 4 (16.67%) Root Cause Analysis
7 4 (16.67%) ITIL V3
7 4 (16.67%) Law
7 4 (16.67%) Remedy
7 4 (16.67%) VB.NET
7 4 (16.67%) Business Objects
7 4 (16.67%) MS Excel
8 3 (12.50%) CISSP
8 3 (12.50%) SharePoint
8 3 (12.50%) ERP

Service Management
Top Related IT Skills in Liverpool by Category

For the 6 months to 24 April 2015, IT jobs across the Liverpool region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 3 (12.50%) IIS
1 3 (12.50%) SharePoint
Applications
1 4 (16.67%) MS Excel
2 1 (4.17%) MS Office
Business Applications
1 3 (12.50%) Dynamics CRM
1 3 (12.50%) Dynamics AX
Cloud Services
1 3 (12.50%) Office 365
Communications & Networking
1 1 (4.17%) DHCP
1 1 (4.17%) TCP/IP
1 1 (4.17%) DNS
1 1 (4.17%) VLAN
Database & Business Intelligence
1 4 (16.67%) Relational Database
2 3 (12.50%) SQL Server Reporting Services
3 2 (8.33%) SQL Server Integration Services
3 2 (8.33%) Oracle Database 11g
3 2 (8.33%) Oracle Database
3 2 (8.33%) Oracle9i Database
3 2 (8.33%) Oracle Database 10g
4 1 (4.17%) SQL Server
General
1 10 (41.67%) Finance
2 4 (16.67%) Law
2 4 (16.67%) Retail
3 3 (12.50%) Manufacturing
4 1 (4.17%) Marketing
Job Titles
1 6 (25.00%) Consultant
2 5 (20.83%) Analyst
2 5 (20.83%) Service Manager
3 4 (16.67%) Applications Support Analyst
3 4 (16.67%) Applications Support
3 4 (16.67%) Systems Analyst
3 4 (16.67%) Systems Support
3 4 (16.67%) Support Analyst
3 4 (16.67%) Systems Support Analyst
4 3 (12.50%) Delivery Manager
4 3 (12.50%) Microsoft Consultant
4 3 (12.50%) Dynamics AX Consultant
4 3 (12.50%) Services Delivery Manager
4 3 (12.50%) Security Consultant
5 2 (8.33%) Administrator
5 2 (8.33%) DBA
5 2 (8.33%) Operations Manager
5 2 (8.33%) Head of Service Management
6 1 (4.17%) IT Services Manager
6 1 (4.17%) Service Desk Manager
Libraries, Frameworks & Software Standards
1 5 (20.83%) .NET
2 1 (4.17%) ASP.NET
2 1 (4.17%) HTML5
2 1 (4.17%) HTML
Miscellaneous
1 7 (29.17%) Management Information System
2 5 (20.83%) Analytical Skills
3 2 (8.33%) NHS
3 2 (8.33%) Replication
3 2 (8.33%) Clustering
4 1 (4.17%) User Experience
Operating Systems
1 2 (8.33%) Windows
2 1 (4.17%) Windows XP
2 1 (4.17%) Windows Server 2008
2 1 (4.17%) Windows 7
2 1 (4.17%) Windows 8
2 1 (4.17%) Windows Server 2012
Processes & Methodologies
1 15 (62.50%) ITIL
2 8 (33.33%) Mentoring
2 8 (33.33%) Coaching
3 6 (25.00%) Project Management
3 6 (25.00%) CRM
3 6 (25.00%) ITSM
4 5 (20.83%) Service Delivery
5 4 (16.67%) Root Cause Analysis
5 4 (16.67%) Investment Management
5 4 (16.67%) Data Analysis
5 4 (16.67%) ITIL V3
6 3 (12.50%) Portfolio Management
6 3 (12.50%) Performance Management
6 3 (12.50%) Customer Engagement
6 3 (12.50%) Security Architecture
6 3 (12.50%) Vulnerability Management
6 3 (12.50%) Test Strategy
6 3 (12.50%) PRINCE2
6 3 (12.50%) ERP
6 3 (12.50%) PRINCE
Programming Languages
1 6 (25.00%) SQL
2 4 (16.67%) VB.NET
3 2 (8.33%) PL/SQL
3 2 (8.33%) T-SQL
4 1 (4.17%) C#
4 1 (4.17%) JavaScript
Qualifications
1 6 (25.00%) Microsoft Certification
2 5 (20.83%) Degree
3 3 (12.50%) ICAEW
3 3 (12.50%) ACCA
3 3 (12.50%) CIPFA
3 3 (12.50%) CIMA
3 3 (12.50%) CISSP
4 2 (8.33%) ITIL Certification
4 2 (8.33%) OCP
4 2 (8.33%) Oracle Certification
4 2 (8.33%) MCTS
4 2 (8.33%) MCITP
5 1 (4.17%) ITIL Foundation Certificate
5 1 (4.17%) A+ Certification
5 1 (4.17%) MCP
5 1 (4.17%) MCSE
5 1 (4.17%) CCA
Quality Assurance & Compliance
1 5 (20.83%) SLA
2 3 (12.50%) ISO/IEC 27001
2 3 (12.50%) PCI DSS
System Software
1 2 (8.33%) Active Directory
2 1 (4.17%) VMware Infrastructure
2 1 (4.17%) Hyper-V
Systems Management
1 1 (4.17%) SCCM
Vendors
1 6 (25.00%) Microsoft
2 4 (16.67%) Remedy
2 4 (16.67%) Business Objects
3 3 (12.50%) Splunk
3 3 (12.50%) ArcSight
4 2 (8.33%) Oracle
5 1 (4.17%) VMware