The table below looks at the statistics for Service Management skills in IT jobs advertised for the Liverpool region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 31 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Oct 2014
Same period 2013 Same period 2012
Service Management
Rank 35 58 63
Rank change year-on-year
+23 +5
Permanent jobs citing Service Management 11 8 4
As % of all permanent IT jobs located in Liverpool 3.01% 1.68% 0.89%
As % of the Processes & Methodologies category 3.83% 1.98% 1.09%
Number of salaries quoted 6 7 2
Average salary £20,000 £37,500 £48,750
Average salary % change year-on-year
-46.66% -23.07%
UK excluding London average salary £42,500 £45,000 £41,500
% change year-on-year
-5.55% +8.43%
Service Management
Merseyside

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Liverpool region.

Processes & Methodologies Category
Liverpool
Permanent IT job ads with a match in the
Processes & Methodologies category
287 405 368
As % of all permanent IT jobs located in Liverpool 78.42% 84.91% 81.60%
Number of salaries quoted 231 364 326
Average salary £40,000 £41,000 £40,000
Average salary % change year-on-year
-2.43% +2.50%
90% offered a salary of more than £29,000 £30,000 £27,500
10% offered a salary of more than £60,000 £55,000 £50,000
UK excluding London average salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

Service Management
Jobs Demand Trend in Liverpool

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Liverpool region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Liverpool

Service Management
Salary Trend in Liverpool

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Liverpool region.

Service Management Salary Trend in Liverpool

Service Management
Top 30 Related IT Skills in Liverpool

For the 6 months to 31 October 2014, IT jobs across the Liverpool region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 15 (68.18%) ITIL
2 10 (45.45%) ITSM
3 9 (40.91%) Problem Management
4 7 (31.82%) NAS
4 7 (31.82%) SAN
4 7 (31.82%) MS Office
4 7 (31.82%) MS Excel
4 7 (31.82%) Active Directory
4 7 (31.82%) Mentoring
4 7 (31.82%) Coaching
5 6 (27.27%) Microsoft
5 6 (27.27%) Windows
5 6 (27.27%) Degree
5 6 (27.27%) Law
6 5 (22.73%) Advertising
6 5 (22.73%) SCCM
6 5 (22.73%) Finance
6 5 (22.73%) Project Management
6 5 (22.73%) ITIL Certification
6 5 (22.73%) SLA
6 5 (22.73%) IBM
7 4 (18.18%) Windows XP
7 4 (18.18%) Windows 8
8 3 (13.64%) Vulnerability Management
8 3 (13.64%) Performance Management
8 3 (13.64%) PCI DSS
8 3 (13.64%) Test Strategy
8 3 (13.64%) IIS
8 3 (13.64%) CISSP
8 3 (13.64%) Change Management

Service Management
Top Related IT Skills in Liverpool by Category

For the 6 months to 31 October 2014, IT jobs across the Liverpool region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 3 (13.64%) IIS
2 2 (9.09%) CICS
3 1 (4.55%) Blackberry Enterprise Server
3 1 (4.55%) MS Exchange
Applications
1 7 (31.82%) MS Office
1 7 (31.82%) MS Excel
Communications & Networking
1 7 (31.82%) SAN
1 7 (31.82%) NAS
2 1 (4.55%) VoIP
Database & Business Intelligence
1 2 (9.09%) Data Warehouse
General
1 6 (27.27%) Law
2 5 (22.73%) Advertising
2 5 (22.73%) Finance
Job Titles
1 9 (40.91%) Analyst
2 6 (27.27%) Service Analyst
2 6 (27.27%) Service Desk Analyst
3 5 (22.73%) Technical Manager
4 3 (13.64%) Technical Services Manager
4 3 (13.64%) Storage Specialist
4 3 (13.64%) Technical Specialist
4 3 (13.64%) Security Consultant
4 3 (13.64%) Service Manager
4 3 (13.64%) Consultant
5 2 (9.09%) Technical Support
5 2 (9.09%) Support Manager
5 2 (9.09%) Technical Support Manager
5 2 (9.09%) Portfolio Analyst
6 1 (4.55%) Information Security Consultant
6 1 (4.55%) Senior Change Analyst
6 1 (4.55%) Senior Analyst
6 1 (4.55%) Change Analyst
Miscellaneous
1 2 (9.09%) PMI
1 2 (9.09%) Mainframe
1 2 (9.09%) IBM Mainframe
2 1 (4.55%) Analytical Skills
2 1 (4.55%) Blackberry
Operating Systems
1 6 (27.27%) Windows
2 4 (18.18%) Windows XP
2 4 (18.18%) Windows 8
3 2 (9.09%) zOS
Processes & Methodologies
1 15 (68.18%) ITIL
2 10 (45.45%) ITSM
3 9 (40.91%) Problem Management
4 7 (31.82%) Mentoring
4 7 (31.82%) Coaching
5 5 (22.73%) Project Management
6 3 (13.64%) Performance Management
6 3 (13.64%) Security Architecture
6 3 (13.64%) Change Management
6 3 (13.64%) Vulnerability Management
6 3 (13.64%) Portfolio Management
6 3 (13.64%) Test Strategy
7 2 (9.09%) Continuous Improvement
7 2 (9.09%) Supplier Management
7 2 (9.09%) Agile Software Development
7 2 (9.09%) Service Delivery
7 2 (9.09%) Risk Management
7 2 (9.09%) Business Continuity
7 2 (9.09%) Risk Assessment
8 1 (4.55%) Information Security
Qualifications
1 6 (27.27%) Degree
2 5 (22.73%) ITIL Certification
3 3 (13.64%) CISSP
4 2 (9.09%) Postgraduate
4 2 (9.09%) PMI Certification
4 2 (9.09%) MBA
4 2 (9.09%) CITP
Quality Assurance & Compliance
1 5 (22.73%) SLA
2 3 (13.64%) ISO/IEC 27001
2 3 (13.64%) PCI DSS
System Software
1 7 (31.82%) Active Directory
Systems Management
1 5 (22.73%) SCCM
Vendors
1 6 (27.27%) Microsoft
2 5 (22.73%) IBM
3 3 (13.64%) Splunk
3 3 (13.64%) ArcSight
4 1 (4.55%) Dell