2nd Line Support Analyst Jobs in London

Second Line Support Analyst
England > London

The median Second Line Support Analyst salary in London is £39,000 per year according to job vacancies posted during the 6 months to 26 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
26 Apr 2024
Same period 2023 Same period 2022
Rank 463 577 751
Rank change year-on-year +114 +174 -184
Permanent jobs requiring a 2nd Line Support Analyst 32 61 101
As % of all permanent jobs advertised in London 0.14% 0.17% 0.15%
As % of the Job Titles category 0.14% 0.18% 0.16%
Number of salaries quoted 32 60 95
10th Percentile £30,000 £28,100 £26,150
25th Percentile £33,000 £29,625 £31,000
Median annual salary (50th Percentile) £39,000 £34,500 £33,500
Median % change year-on-year +13.04% +2.99% +11.67%
75th Percentile £45,000 £42,000 £39,875
90th Percentile £47,500 £47,325 £45,950
England median annual salary £33,000 £31,000 £30,000
% change year-on-year +6.45% +3.33% +7.14%

All Permanent IT Job Vacancies
London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 22,150 34,100 62,950
% of permanent jobs with a recognized job title 94.10% 95.04% 96.35%
Number of salaries quoted 16,676 24,965 34,895
10th Percentile £38,500 £42,500 £41,250
25th Percentile £51,250 £55,000 £52,500
Median annual salary (50th Percentile) £70,000 £72,500 £70,000
Median % change year-on-year -3.45% +3.57% -
75th Percentile £93,375 £95,000 £91,250
90th Percentile £115,000 £115,000 £110,000
England median annual salary £53,500 £60,899 £60,000
% change year-on-year -12.15% +1.50% +9.09%

2nd Line Support Analyst
Job Vacancy Trend in London

Job postings that featured 2nd Line Support Analyst in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for 2nd Line Support Analyst in London

2nd Line Support Analyst
Salary Trend in London

3-month moving average salary quoted in jobs citing 2nd Line Support Analyst in London.

Salary trend for 2nd Line Support Analyst in London

2nd Line Support Analyst
Salary Histogram in London

Salary distribution for jobs citing 2nd Line Support Analyst in London over the 6 months to 26 April 2024.

Salary histogram for 2nd Line Support Analyst in London

2nd Line Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the London region over the 6 months to 26 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +44 7 £44,000 +13.55% 1
North London +1 4 £30,000 -2.94%
South London +4 2 £40,000 +35.59%
East London +19 1 £45,000 +55.17%
West London - 1 £29,350 -
2nd Line Support Analyst
England

2nd Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in London

For the 6 months to 26 April 2024, 2nd Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring 2nd Line Support Analyst in the job title.

1 23 (71.88%) Windows
2 22 (68.75%) Microsoft 365
3 16 (50.00%) Windows 10
4 15 (46.88%) Microsoft
5 14 (43.75%) Microsoft Exchange
6 13 (40.63%) Active Directory
7 10 (31.25%) ITSM
8 9 (28.13%) Customer Service
9 8 (25.00%) Law
10 7 (21.88%) SLA
11 6 (18.75%) Microsoft Office
11 6 (18.75%) Jamf Pro
11 6 (18.75%) Analytical Skills
11 6 (18.75%) Azure
11 6 (18.75%) Social Skills
11 6 (18.75%) Problem-Solving
12 5 (15.63%) Video Conferencing
12 5 (15.63%) ServiceNow
12 5 (15.63%) Microsoft Intune
12 5 (15.63%) ITIL
12 5 (15.63%) Cisco
12 5 (15.63%) DNS
12 5 (15.63%) SharePoint
13 4 (12.50%) Citrix
13 4 (12.50%) Incident Management
13 4 (12.50%) VMware
13 4 (12.50%) VPN
13 4 (12.50%) Change Management
13 4 (12.50%) Legal
13 4 (12.50%) User Experience

2nd Line Support Analyst Skill Set
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (43.75%) Microsoft Exchange
2 5 (15.63%) SharePoint
Applications
1 6 (18.75%) Microsoft Office
Cloud Services
1 22 (68.75%) Microsoft 365
2 6 (18.75%) Azure
3 2 (6.25%) Entra ID
3 2 (6.25%) Mimecast
4 1 (3.13%) OneDrive
4 1 (3.13%) Power Platform
4 1 (3.13%) PowerApps
4 1 (3.13%) SaaS
Communications & Networking
1 5 (15.63%) DNS
2 4 (12.50%) VPN
3 3 (9.38%) Cisco IOS
3 3 (9.38%) DHCP
3 3 (9.38%) WAN
3 3 (9.38%) Wi-Fi
4 2 (6.25%) Cisco Firepower
4 2 (6.25%) Firewall
4 2 (6.25%) TCP/IP
5 1 (3.13%) Ethernet
5 1 (3.13%) Intranet
5 1 (3.13%) IP Telephony
5 1 (3.13%) LAN
5 1 (3.13%) VLAN
5 1 (3.13%) Wireless
Database & Business Intelligence
1 2 (6.25%) SQL Server
2 1 (3.13%) Power BI
General
1 8 (25.00%) Law
2 6 (18.75%) Analytical Skills
2 6 (18.75%) Social Skills
3 4 (12.50%) Legal
4 3 (9.38%) Finance
5 2 (6.25%) Banking
6 1 (3.13%) Back Office
6 1 (3.13%) Manufacturing
Miscellaneous
1 5 (15.63%) Video Conferencing
2 4 (12.50%) iPhone
3 2 (6.25%) Self-Motivation
4 1 (3.13%) CMDB
4 1 (3.13%) Driving Licence
4 1 (3.13%) iPad
4 1 (3.13%) Mobile App
4 1 (3.13%) Onboarding
4 1 (3.13%) Renewable Energy
Operating Systems
1 23 (71.88%) Windows
2 16 (50.00%) Windows 10
3 2 (6.25%) Linux
3 2 (6.25%) Mac OS X
3 2 (6.25%) Red Hat Enterprise Linux
3 2 (6.25%) Windows 7
3 2 (6.25%) Windows Server
3 2 (6.25%) Windows Server 2012
3 2 (6.25%) Windows Server 2016
3 2 (6.25%) Windows Server 2019
4 1 (3.13%) Android
4 1 (3.13%) Mac OS
Processes & Methodologies
1 10 (31.25%) ITSM
2 9 (28.13%) Customer Service
3 6 (18.75%) Problem-Solving
4 5 (15.63%) ITIL
5 4 (12.50%) Change Management
5 4 (12.50%) Incident Management
5 4 (12.50%) User Experience
6 2 (6.25%) Asset Management
6 2 (6.25%) Break/Fix
6 2 (6.25%) Disaster Recovery
6 2 (6.25%) Information Security
6 2 (6.25%) Stakeholder Management
6 2 (6.25%) Time Management
6 2 (6.25%) Vulnerability Scanning
7 1 (3.13%) Business Intelligence
7 1 (3.13%) Inventory Control
7 1 (3.13%) Inventory Management
7 1 (3.13%) Investment Management
7 1 (3.13%) Service Catalogue
7 1 (3.13%) Service Delivery
Programming Languages
1 2 (6.25%) SQL
2 1 (3.13%) PowerShell
Qualifications
1 1 (3.13%) Degree
Quality Assurance & Compliance
1 7 (21.88%) SLA
System Software
1 13 (40.63%) Active Directory
2 4 (12.50%) VMware Infrastructure
3 1 (3.13%) Virtual Desktop
3 1 (3.13%) XenApp
3 1 (3.13%) XenDesktop
Systems Management
1 6 (18.75%) Jamf Pro
2 5 (15.63%) Microsoft Intune
3 2 (6.25%) McAfee ePO
3 2 (6.25%) Nessus
3 2 (6.25%) SCCM
3 2 (6.25%) WSUS
Vendors
1 15 (46.88%) Microsoft
2 5 (15.63%) Cisco
2 5 (15.63%) ServiceNow
3 4 (12.50%) Citrix
3 4 (12.50%) VMware
4 2 (6.25%) Apple
4 2 (6.25%) arcserve
4 2 (6.25%) Avaya
4 2 (6.25%) Clearswift
4 2 (6.25%) F5
4 2 (6.25%) Google
4 2 (6.25%) IBM
4 2 (6.25%) McAfee
4 2 (6.25%) Oracle
4 2 (6.25%) Red Hat
4 2 (6.25%) Veritas
5 1 (3.13%) iManage
5 1 (3.13%) Ivanti
5 1 (3.13%) Meraki
5 1 (3.13%) Remedy