The table below looks at the statistics for the 2nd Line Support Analyst role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Analyst in their job title over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Second Line Support Analyst
Rank 383 408 360
Rank change year-on-year
+25 -48
Contract jobs requiring a 2nd Line Support Analyst 31 23 47
As % of all contract IT jobs located in London 0.13% 0.092% 0.18%
As % of the Job Titles category 0.14% 0.099% 0.19%
Number of daily rates quoted 18 7 12
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£156 £145 £200
Average daily rate % change year-on-year
+7.75% -27.50%
90% offered a daily rate of more than £125 £131 £125
10% offered a daily rate of more than £230 £208 £428
UK excluding London average daily rate £151 £155 £180
% change year-on-year
-2.41% -13.88%
Number of hourly rates quoted 9 13 21
Average hourly rate £17.50 £20.00 £18.00
Average hourly rate % change year-on-year
-12.50% +11.11%
90% offered a hourly rate of more than £13.10 £16.00 £16.00
10% offered a hourly rate of more than £23.90 £22.00 £22.50
UK excluding London average hourly rate £16.25 £17.75 £15.00
% change year-on-year
-8.45% +18.33%
2nd Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
22500 23238 24253
As % of all contract IT jobs located in London 92.48% 92.90% 93.11%
Number of daily rates quoted 15318 15932 15951
Average daily rate £425 £438 £425
Average daily rate % change year-on-year
-2.85% +2.94%
90% offered a daily rate of more than £270 £275 £268
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 423 451 618
Average hourly rate £17.50 £19.13 £20.00
Average hourly rate % change year-on-year
-8.49% -4.37%
90% offered a hourly rate of more than £11.50 £13.00 £13.00
10% offered a hourly rate of more than £45.00 £41.80 £44.50
UK excluding London average hourly rate £16.50 £17.00 £18.00
% change year-on-year
-2.94% -5.55%

2nd Line Support Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in London

2nd Line Support Analyst
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Analyst across the London region.

2nd Line Support Analyst Daily Rate Trend in London

2nd Line Support Analyst
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Analyst across the London region over the 3 months to 29 August 2014.

2nd Line Support Analyst Daily Rate Histogram in London

2nd Line Support Analyst
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Analyst across the London region.

2nd Line Support Analyst Hourly Rate Trend in London

2nd Line Support Analyst
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support Analyst across the London region over the 3 months to 29 August 2014.

2nd Line Support Analyst Hourly Rate Histogram in London

2nd Line Support Analyst
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Analyst within the London region over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +14 10 £151 -20.39% 2
Canary Wharf - - - -
Wimbledon - - - -
Chiswick - - - -
Hounslow - - - -
2nd Line Support Analyst
England

2nd Line Support Analyst
Top 30 Related IT Skills in London

For the 6 months to 29 August 2014, IT contractor jobs across the London region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title.

1 77 (93.90%) Windows
2 48 (58.54%) Active Directory
3 46 (56.10%) Windows 7
4 32 (39.02%) Microsoft
5 31 (37.80%) MS Office
6 26 (31.71%) Blackberry
7 25 (30.49%) Citrix
8 21 (25.61%) Windows XP
8 21 (25.61%) MS Exchange
9 19 (23.17%) VMware
10 18 (21.95%) MS Excel
10 18 (21.95%) ITIL
11 17 (20.73%) Cisco
12 15 (18.29%) Windows Server 2008
13 13 (15.85%) Finance
14 11 (13.41%) DNS
15 10 (12.20%) Exchange Server 2007
16 9 (10.98%) VMware Infrastructure
16 9 (10.98%) LAN
16 9 (10.98%) Apple
17 8 (9.76%) Windows Server 2003
17 8 (9.76%) Lotus
17 8 (9.76%) WAN
17 8 (9.76%) VPN
17 8 (9.76%) IBM Notes
18 7 (8.54%) Linux
18 7 (8.54%) DHCP
18 7 (8.54%) Asset Management
18 7 (8.54%) Law
18 7 (8.54%) Exchange Server 2010

2nd Line Support Analyst
Top Related IT Skills in London by Category

For the 6 months to 29 August 2014, IT contractor jobs across the London region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 21 (25.61%) MS Exchange
2 10 (12.20%) Exchange Server 2007
3 8 (9.76%) IBM Notes
4 7 (8.54%) Exchange Server 2010
5 5 (6.10%) Blackberry Enterprise Server
6 4 (4.88%) SharePoint
6 4 (4.88%) Exchange Server 2003
7 1 (1.22%) SharePoint 2010
7 1 (1.22%) CMS
Applications
1 31 (37.80%) MS Office
2 18 (21.95%) MS Excel
3 4 (4.88%) MS PowerPoint
Business Applications
1 2 (2.44%) Cerner Millennium
Cloud Services
1 4 (4.88%) Office 365
2 1 (1.22%) Google Apps
Communications & Networking
1 11 (13.41%) DNS
2 9 (10.98%) LAN
3 8 (9.76%) WAN
3 8 (9.76%) VPN
4 7 (8.54%) DHCP
5 6 (7.32%) TCP/IP
5 6 (7.32%) VoIP
5 6 (7.32%) Wireless
6 4 (4.88%) Internet
7 2 (2.44%) Intranet
7 2 (2.44%) Firewall
7 2 (2.44%) Cisco IOS
8 1 (1.22%) NAS
8 1 (1.22%) PABX
8 1 (1.22%) 3G
8 1 (1.22%) Bluetooth
8 1 (1.22%) SAN
Database & Business Intelligence
1 4 (4.88%) SQL Server
2 2 (2.44%) SQL Server 2005
2 2 (2.44%) SQL Server 2008
General
1 13 (15.85%) Finance
2 7 (8.54%) Law
3 4 (4.88%) Retail
4 3 (3.66%) Banking
5 2 (2.44%) Legal
6 1 (1.22%) Advertising
6 1 (1.22%) Financial Institution
6 1 (1.22%) French Language
Libraries, Frameworks & Software Standards
1 3 (3.66%) HTML
1 3 (3.66%) XML
2 1 (1.22%) ActiveX
2 1 (1.22%) X-Windows
2 1 (1.22%) Application Packaging
Miscellaneous
1 26 (31.71%) Blackberry
2 6 (7.32%) Handset
3 2 (2.44%) Fat Client
3 2 (2.44%) Video Conferencing
3 2 (2.44%) Client/Server
3 2 (2.44%) NHS
3 2 (2.44%) Thin Client
4 1 (1.22%) Foreign Exchange (FX)
4 1 (1.22%) EqualLogic
4 1 (1.22%) Derivative
Operating Systems
1 77 (93.90%) Windows
2 46 (56.10%) Windows 7
3 21 (25.61%) Windows XP
4 15 (18.29%) Windows Server 2008
5 8 (9.76%) Windows Server 2003
6 7 (8.54%) Linux
7 4 (4.88%) Mac OS X
7 4 (4.88%) Android
8 3 (3.66%) Windows Vista
9 2 (2.44%) Apple iOS
9 2 (2.44%) Windows Mobile
10 1 (1.22%) Windows 2000
10 1 (1.22%) Windows NT
10 1 (1.22%) Windows 8
Processes & Methodologies
1 18 (21.95%) ITIL
2 7 (8.54%) Asset Management
3 4 (4.88%) Incident Management
4 3 (3.66%) ITIL V3
4 3 (3.66%) Document Management
5 2 (2.44%) BCP
5 2 (2.44%) Software Deployment
6 1 (1.22%) Operations Management
6 1 (1.22%) Time Management
6 1 (1.22%) Service Management
6 1 (1.22%) Service Delivery
6 1 (1.22%) Change Management
6 1 (1.22%) Disaster Recovery
6 1 (1.22%) Business Continuity
6 1 (1.22%) CRM
Programming Languages
1 4 (4.88%) Java
2 3 (3.66%) C
3 1 (1.22%) JavaScript
3 1 (1.22%) SQL
3 1 (1.22%) PowerShell
Qualifications
1 5 (6.10%) MCP
2 3 (3.66%) Microsoft Certification
3 2 (2.44%) ITIL Certification
3 2 (2.44%) SC Cleared
3 2 (2.44%) Security Cleared
4 1 (1.22%) A+ Certification
4 1 (1.22%) MCSE
4 1 (1.22%) MCSA
4 1 (1.22%) Cisco Certification
Quality Assurance & Compliance
1 5 (6.10%) SLA
System Software
1 48 (58.54%) Active Directory
2 9 (10.98%) VMware Infrastructure
3 4 (4.88%) Terminal Services
4 3 (3.66%) vSphere
5 2 (2.44%) XenApp
5 2 (2.44%) VMware ESX
6 1 (1.22%) Hyper-V
Systems Management
1 2 (2.44%) Systems Management Server (SMS)
1 2 (2.44%) SCCM
2 1 (1.22%) MIMEsweeper
Vendors
1 32 (39.02%) Microsoft
2 25 (30.49%) Citrix
3 19 (23.17%) VMware
4 17 (20.73%) Cisco
5 9 (10.98%) Apple
6 8 (9.76%) Lotus
7 5 (6.10%) HP
8 4 (4.88%) Dell
8 4 (4.88%) Remedy
9 3 (3.66%) Sophos
9 3 (3.66%) Wyse
9 3 (3.66%) Bloomberg
9 3 (3.66%) Avaya
10 2 (2.44%) Cerner
10 2 (2.44%) ServiceNow
10 2 (2.44%) Mitel
11 1 (1.22%) ION Trading
11 1 (1.22%) Altiris
11 1 (1.22%) Google
11 1 (1.22%) Brocade