The first table below looks at the demand for the 2nd Line Support Analyst role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Analyst in their job title over the 3 months to 21 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the London region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
21 May 2013
Same period 2012 Same period 2011
Second Line Support Analyst
Rank 359 364 395
Rank change year-on-year
+5 +31
Contract jobs requiring a 2nd Line Support Analyst 30 41 35
As % of all contract IT jobs located in London 0.136% 0.152% 0.114%
As % of the Job Titles category 0.148% 0.164% 0.123%
Number of daily rates quoted 17 7 7
Average daily rate £190 £205 £163
Average daily rate % change year-on-year
-7.31% +26.15%
90% offered a daily rate of more than £125 £122 £137
10% offered a daily rate of more than £238 £365 £209
UK excluding London average daily rate £193 £140 £185
% change year-on-year
+37.50% -24.32%
Number of hourly rates quoted 7 22 13
Average hourly rate £20.00 £16.00 £16.00
Average hourly rate % change year-on-year
+25.00% -
90% offered a hourly rate of more than £16.40 £12.60 £13.20
10% offered a hourly rate of more than £21.20 £20.00 £22.50
UK excluding London average hourly rate £14.50 £15.00 £14.00
% change year-on-year
-3.33% +7.14%
All Job Titles
London
Contract IT job ads with a match in the
Job Titles category
20317 24960 28380
As % of all contract IT jobs located in London 92.22% 92.51% 92.52%
Number of daily rates quoted 13701 16102 18232
Average daily rate £450 £445 £475
Average daily rate % change year-on-year
+1.12% -6.31%
90% offered a daily rate of more than £275 £275 £300
10% offered a daily rate of more than £600 £600 £625
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 456 621 671
Average hourly rate £20.00 £20.00 £20.00
90% offered a hourly rate of more than £12.50 £12.50 £12.30
10% offered a hourly rate of more than £47.50 £41.00 £47.50
UK excluding London average hourly rate £17.50 £18.00 £20.00
% change year-on-year
-2.77% -10.00%
2nd Line Support Analyst
England

2nd Line Support Analyst
Jobs Demand Trend

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support Analyst across the London region as a proportion of the total demand within the Job Titles category.

London 2nd Line Support Analyst Jobs Demand Trend

2nd Line Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Analyst across the London region.

London 2nd Line Support Analyst Daily Rate Trend

2nd Line Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Analyst across the London region over the 3 months to 21 May 2013.

London 2nd Line Support Analyst Daily Rate Histogram

2nd Line Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Analyst across the London region.

London 2nd Line Support Analyst Hourly Rate Trend

2nd Line Support Analyst
Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Analyst within the London region over the 3 months to 21 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
City of London +15 10 £175 +34.61%
Croydon - 3 £210 -
Uxbridge - 1 £190 -
2nd Line Support Analyst
England

2nd Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 21 May 2013, IT contractor jobs across the London region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title.

1 39 (79.59%) Windows
2 24 (48.98%) Windows XP
3 21 (42.86%) Microsoft
3 21 (42.86%) Windows 7
4 20 (40.82%) Active Directory
5 19 (38.78%) MS Office
6 18 (36.73%) ITIL
7 15 (30.61%) MS Excel
7 15 (30.61%) TCP/IP
8 12 (24.49%) Citrix
8 12 (24.49%) Finance
9 11 (22.45%) Incident Management
10 10 (20.41%) SLA
11 9 (18.37%) MS Exchange
11 9 (18.37%) Lotus Notes
11 9 (18.37%) Microsoft Certification
11 9 (18.37%) Lotus
12 8 (16.33%) Blackberry
12 8 (16.33%) Internet
13 7 (14.29%) Windows Vista
13 7 (14.29%) Windows Server 2008
14 6 (12.24%) Exchange Server 2003
14 6 (12.24%) Windows Server 2003
14 6 (12.24%) Blackberry Enterprise Server
14 6 (12.24%) Mac OS X
14 6 (12.24%) Apple
14 6 (12.24%) ADSL
15 5 (10.20%) LAN
15 5 (10.20%) DNS
15 5 (10.20%) MCSE

2nd Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 21 May 2013, IT contractor jobs across the London region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Development
1 2 (4.082%) Application Packaging
2 1 (2.041%) ASP.NET
2 1 (2.041%) .NET
Application Platforms
1 9 (18.37%) MS Exchange
1 9 (18.37%) Lotus Notes
2 6 (12.24%) Exchange Server 2003
2 6 (12.24%) Blackberry Enterprise Server
3 5 (10.20%) Exchange Server 2007
4 3 (6.122%) IIS
5 2 (4.082%) Exchange Server 2010
5 2 (4.082%) Exchange Server 2000
Applications
1 19 (38.78%) MS Office
2 15 (30.61%) MS Excel
3 5 (10.20%) Office 365
4 1 (2.041%) SPSS
Business Applications
1 1 (2.041%) Beauchamp
Communications & Networking
1 15 (30.61%) TCP/IP
2 8 (16.33%) Internet
3 6 (12.24%) ADSL
4 5 (10.20%) LAN
4 5 (10.20%) DNS
4 5 (10.20%) Wireless
5 4 (8.163%) VPN
5 4 (8.163%) FTP
6 3 (6.122%) NNTP
6 3 (6.122%) HTTP
6 3 (6.122%) HTTPS
6 3 (6.122%) WAN
6 3 (6.122%) SMTP
6 3 (6.122%) DHCP
Database & Business Intelligence
1 4 (8.163%) SQL Server
2 2 (4.082%) SQL Server 2008
2 2 (4.082%) SQL Server 2005
2 2 (4.082%) SQL Server 2000
Development Applications
1 1 (2.041%) MSI
General
1 12 (24.49%) Finance
2 5 (10.20%) Banking
3 2 (4.082%) Retail
3 2 (4.082%) Investment Banking
3 2 (4.082%) Front Office
3 2 (4.082%) Law
4 1 (2.041%) Telecoms
4 1 (2.041%) Advertising
4 1 (2.041%) Publishing
4 1 (2.041%) Military
4 1 (2.041%) Back Office
Miscellaneous
1 8 (16.33%) Blackberry
2 2 (4.082%) Data Protection Act
2 2 (4.082%) Mathematics
2 2 (4.082%) Management Information System
2 2 (4.082%) Foreign Exchange (FX)
3 1 (2.041%) NHS
3 1 (2.041%) Thin Client
3 1 (2.041%) Client/Server
3 1 (2.041%) Handset
3 1 (2.041%) 3D Graphics
3 1 (2.041%) Statistics
3 1 (2.041%) Life Science
3 1 (2.041%) Digital Media
3 1 (2.041%) Mobile App
3 1 (2.041%) SWIFT
3 1 (2.041%) iPad
3 1 (2.041%) Fat Client
3 1 (2.041%) iPhone
Operating Systems
1 39 (79.59%) Windows
2 24 (48.98%) Windows XP
3 21 (42.86%) Windows 7
4 7 (14.29%) Windows Vista
4 7 (14.29%) Windows Server 2008
5 6 (12.24%) Windows Server 2003
5 6 (12.24%) Mac OS X
6 3 (6.122%) Windows 2000 Server
7 2 (4.082%) Windows 2000
8 1 (2.041%) Windows NT
8 1 (2.041%) UNIX
Processes & Methodologies
1 18 (36.73%) ITIL
2 11 (22.45%) Incident Management
3 5 (10.20%) Change Management
4 4 (8.163%) Migration
5 3 (6.122%) Problem Management
5 3 (6.122%) Time Management
6 2 (4.082%) Data Protection
6 2 (4.082%) Change Control
6 2 (4.082%) Investment Management
6 2 (4.082%) Project Planning
6 2 (4.082%) Asset Management
6 2 (4.082%) Workflow
7 1 (2.041%) Project Management
7 1 (2.041%) E-Commerce
7 1 (2.041%) ITSM
7 1 (2.041%) Service Delivery
7 1 (2.041%) Document Management
7 1 (2.041%) Wealth Management
7 1 (2.041%) Portfolio Management
7 1 (2.041%) Software Deployment
Programming Languages
1 5 (10.20%) SQL
2 1 (2.041%) C
2 1 (2.041%) C#
2 1 (2.041%) Java
2 1 (2.041%) VBScript
2 1 (2.041%) VB.NET
Qualifications
1 9 (18.37%) Microsoft Certification
2 5 (10.20%) MCSE
3 2 (4.082%) ACSP
3 2 (4.082%) DV Cleared
3 2 (4.082%) Security Cleared
3 2 (4.082%) MCDST
3 2 (4.082%) MCITP
3 2 (4.082%) MOS
3 2 (4.082%) MCP
4 1 (2.041%) A+ Certification
4 1 (2.041%) ITIL Certification
4 1 (2.041%) Degree
4 1 (2.041%) SC Cleared
Quality Assurance & Compliance
1 10 (20.41%) SLA
System Software
1 20 (40.82%) Active Directory
2 4 (8.163%) Terminal Services
3 3 (6.122%) XenApp
3 3 (6.122%) VMware Infrastructure
4 2 (4.082%) VMware ESXi
4 2 (4.082%) Microsoft App-V
5 1 (2.041%) MetaFrame
5 1 (2.041%) XenDesktop
Systems Management
1 3 (6.122%) Backup Exec
2 2 (4.082%) WSUS
2 2 (4.082%) DameWare
3 1 (2.041%) Norton AntiVirus
3 1 (2.041%) OpenView
3 1 (2.041%) McAfee ePO
Vendors
1 21 (42.86%) Microsoft
2 12 (24.49%) Citrix
3 9 (18.37%) Lotus
4 6 (12.24%) Apple
5 3 (6.122%) Bloomberg
5 3 (6.122%) Symantec
5 3 (6.122%) HP
5 3 (6.122%) VMware
5 3 (6.122%) LANDesk
6 2 (4.082%) Cisco
6 2 (4.082%) Juniper
6 2 (4.082%) Reuters
6 2 (4.082%) Remedy
6 2 (4.082%) Veritas
7 1 (2.041%) McAfee
7 1 (2.041%) Sophos
7 1 (2.041%) Novell
7 1 (2.041%) Compaq
7 1 (2.041%) Misys
7 1 (2.041%) SAP