The table below looks at the statistics for the 2nd Line Support Analyst role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Analyst in their job title over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
Second Line Support Analyst
Rank 374 351 366
Rank change year-on-year
-23 +15
Contract jobs requiring a 2nd Line Support Analyst 29 44 30
As % of all contract IT jobs located in London 0.13% 0.19% 0.14%
As % of the Job Titles category 0.14% 0.21% 0.15%
Number of daily rates quoted 17 21 17
Average daily rate
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£165 £137 £190
Average daily rate % change year-on-year
+20.43% -27.89%
90% offered a daily rate of more than £136 £103 £125
10% offered a daily rate of more than £227 £205 £238
UK excluding London average daily rate £150 £123 £193
% change year-on-year
+22.44% -36.36%
Number of hourly rates quoted 9 16 7
Average hourly rate £17.00 £19.50 £20.00
Average hourly rate % change year-on-year
-12.82% -2.50%
90% offered a hourly rate of more than £15.00 £15.50 £16.40
10% offered a hourly rate of more than £23.70 £21.00 £21.20
UK excluding London average hourly rate £15.00 £16.38 £14.50
% change year-on-year
-8.39% +12.93%
2nd Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
20445 21023 20332
As % of all contract IT jobs located in London 92.24% 92.91% 92.47%
Number of daily rates quoted 14135 14816 13711
Average daily rate £450 £425 £450
Average daily rate % change year-on-year
+5.88% -5.55%
90% offered a daily rate of more than £275 £271 £275
10% offered a daily rate of more than £615 £600 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 380 371 455
Average hourly rate £18.71 £17.50 £20.00
Average hourly rate % change year-on-year
+6.91% -12.50%
90% offered a hourly rate of more than £12.50 £11.85 £12.50
10% offered a hourly rate of more than £50.00 £35.00 £47.50
UK excluding London average hourly rate £16.00 £17.00 £17.50
% change year-on-year
-5.88% -2.85%

2nd Line Support Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in London

2nd Line Support Analyst
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Analyst across the London region.

2nd Line Support Analyst Daily Rate Trend in London

2nd Line Support Analyst
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Analyst across the London region over the 3 months to 22 May 2015.

2nd Line Support Analyst Daily Rate Histogram in London

2nd Line Support Analyst
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Analyst across the London region.

2nd Line Support Analyst Hourly Rate Trend in London

2nd Line Support Analyst
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Analyst within the London region over the 3 months to 22 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +1 4 £205 +36.66% 2
Canary Wharf - 1 £450 -
Lewisham - 1 - -
Southwark - 1 - -
Uxbridge - 1 £195 - 1
2nd Line Support Analyst
England

2nd Line Support Analyst
Top 30 Related IT Skills in London

For the 6 months to 22 May 2015, IT contractor jobs across the London region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title.

1 45 (86.54%) Windows
2 37 (71.15%) Active Directory
3 21 (40.38%) Microsoft
3 21 (40.38%) MS Office
4 20 (38.46%) MS Exchange
5 14 (26.92%) Windows 7
6 13 (25.00%) MS Excel
6 13 (25.00%) ITIL
7 11 (21.15%) VMware
8 10 (19.23%) Citrix
8 10 (19.23%) Cisco
9 8 (15.38%) Windows Server 2003
9 8 (15.38%) Blackberry
9 8 (15.38%) Finance
10 7 (13.46%) SQL Server
10 7 (13.46%) Windows XP
10 7 (13.46%) LAN
10 7 (13.46%) Android
11 6 (11.54%) Degree
11 6 (11.54%) Retail
11 6 (11.54%) HP
11 6 (11.54%) WAN
11 6 (11.54%) TCP/IP
11 6 (11.54%) Firewall
11 6 (11.54%) SAN
12 5 (9.62%) Business Intelligence
12 5 (9.62%) Legal
12 5 (9.62%) Office 365
13 4 (7.69%) Exchange Server 2010
13 4 (7.69%) VMware Infrastructure

2nd Line Support Analyst
Top Related IT Skills in London by Category

For the 6 months to 22 May 2015, IT contractor jobs across the London region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 20 (38.46%) MS Exchange
2 4 (7.69%) Exchange Server 2010
3 3 (5.77%) Lync
4 2 (3.85%) IBM Notes
5 1 (1.92%) Blackberry Enterprise Server
5 1 (1.92%) Exchange Server 2003
5 1 (1.92%) Exchange Server 2007
Applications
1 21 (40.38%) MS Office
2 13 (25.00%) MS Excel
3 2 (3.85%) Adobe Creative Suite
3 2 (3.85%) MS PowerPoint
4 1 (1.92%) Final Cut Pro
Cloud Services
1 5 (9.62%) Office 365
Communications & Networking
1 7 (13.46%) LAN
2 6 (11.54%) WAN
2 6 (11.54%) TCP/IP
2 6 (11.54%) Firewall
2 6 (11.54%) SAN
3 4 (7.69%) VPN
3 4 (7.69%) DNS
4 3 (5.77%) DHCP
4 3 (5.77%) VoIP
5 1 (1.92%) Wi-Fi
5 1 (1.92%) Wireless
Database & Business Intelligence
1 7 (13.46%) SQL Server
2 2 (3.85%) Oracle Database
General
1 8 (15.38%) Finance
2 6 (11.54%) Retail
3 5 (9.62%) Legal
4 2 (3.85%) Telecoms
5 1 (1.92%) Law
5 1 (1.92%) Front Office
5 1 (1.92%) Banking
5 1 (1.92%) Retail Banking
5 1 (1.92%) Corporate Banking
Libraries, Frameworks & Software Standards
1 2 (3.85%) HTML
2 1 (1.92%) Software Packaging
Miscellaneous
1 8 (15.38%) Blackberry
2 3 (5.77%) PDA
2 3 (5.77%) iPad
3 2 (3.85%) iPhone
3 2 (3.85%) Computer Science
3 2 (3.85%) NHS
4 1 (1.92%) EPoS
4 1 (1.92%) Smartphone
4 1 (1.92%) Derivative
4 1 (1.92%) Equity Derivative
4 1 (1.92%) Handset
4 1 (1.92%) Equities
4 1 (1.92%) Video Conferencing
4 1 (1.92%) Analytical Skills
Operating Systems
1 45 (86.54%) Windows
2 14 (26.92%) Windows 7
3 8 (15.38%) Windows Server 2003
4 7 (13.46%) Windows XP
4 7 (13.46%) Android
5 4 (7.69%) UNIX
6 3 (5.77%) Mac OS X
6 3 (5.77%) Windows Server 2008
6 3 (5.77%) Windows 8
7 2 (3.85%) Windows Server 2012
7 2 (3.85%) Apple iOS
7 2 (3.85%) Windows Vista
7 2 (3.85%) Linux
8 1 (1.92%) Windows 2000
Processes & Methodologies
1 13 (25.00%) ITIL
2 5 (9.62%) Business Intelligence
3 4 (7.69%) Migration
4 3 (5.77%) Incident Management
5 2 (3.85%) Software Deployment
5 2 (3.85%) Service Delivery
6 1 (1.92%) Risk Management
6 1 (1.92%) Change Management
6 1 (1.92%) Configuration Management
6 1 (1.92%) B2B
6 1 (1.92%) Asset Management
6 1 (1.92%) Systems Analysis
6 1 (1.92%) Problem Management
6 1 (1.92%) Algorithmic Trading
6 1 (1.92%) Release Management
6 1 (1.92%) Electronic Trading
6 1 (1.92%) Investment Management
6 1 (1.92%) Performance Management
6 1 (1.92%) ITIL V3
6 1 (1.92%) Root Cause Analysis
Programming Languages
1 1 (1.92%) JavaScript
1 1 (1.92%) Perl
1 1 (1.92%) SQL
1 1 (1.92%) VBScript
Qualifications
1 6 (11.54%) Degree
2 4 (7.69%) Cisco Certification
3 3 (5.77%) Microsoft Certification
3 3 (5.77%) CCNA
4 2 (3.85%) Security Cleared
4 2 (3.85%) MCP
5 1 (1.92%) MCSE
5 1 (1.92%) MCSA
5 1 (1.92%) ITIL Certification
5 1 (1.92%) MCITP
5 1 (1.92%) SC Cleared
Quality Assurance & Compliance
1 4 (7.69%) SLA
System Software
1 37 (71.15%) Active Directory
2 4 (7.69%) VMware Infrastructure
3 3 (5.77%) XenApp
4 1 (1.92%) Terminal Services
4 1 (1.92%) Citrix Presentation Server
4 1 (1.92%) XenServer
4 1 (1.92%) Hyper-V
Systems Management
1 1 (1.92%) Backup Exec
1 1 (1.92%) SCCM
Vendors
1 21 (40.38%) Microsoft
2 11 (21.15%) VMware
3 10 (19.23%) Citrix
3 10 (19.23%) Cisco
4 6 (11.54%) HP
5 4 (7.69%) Mitel
5 4 (7.69%) Adobe
5 4 (7.69%) Apple
6 2 (3.85%) LANDesk
6 2 (3.85%) Oracle
6 2 (3.85%) Lotus
6 2 (3.85%) Wyse
7 1 (1.92%) Symantec
7 1 (1.92%) Remedy
7 1 (1.92%) Dell
7 1 (1.92%) Altiris
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