The table below looks at the statistics for the 2nd Line Support Analyst role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Analyst in their job title over the 3 months to 6 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
6 Jul 2015
Same period 2014 Same period 2013
Second Line Support Analyst
Rank 371 362 381
Rank change year-on-year
-9 +19
Contract jobs requiring a 2nd Line Support Analyst 37 50 33
As % of all contract IT jobs located in London 0.16% 0.22% 0.14%
As % of the Job Titles category 0.18% 0.23% 0.15%
Number of daily rates quoted 19 29 15
Average daily rate
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of your Daily Rate
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£170 £150 £155
Average daily rate % change year-on-year
+13.33% -3.22%
90% offered a daily rate of more than £140 £109 £131
10% offered a daily rate of more than £271 £200 £212
UK excluding London average daily rate £163 £138 £171
% change year-on-year
+18.18% -19.70%
Number of hourly rates quoted 10 12 11
Average hourly rate £16.75 £18.75 £20.00
Average hourly rate % change year-on-year
-10.66% -6.25%
UK excluding London average hourly rate £15.00 £17.00 £13.75
% change year-on-year
-11.76% +23.63%
2nd Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
21039 21285 21609
As % of all contract IT jobs located in London 91.93% 92.89% 92.39%
Number of daily rates quoted 14704 14726 14659
Average daily rate £450 £425 £450
Average daily rate % change year-on-year
+5.88% -5.55%
90% offered a daily rate of more than £275 £265 £275
10% offered a daily rate of more than £610 £600 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 360 384 467
Average hourly rate £19.00 £17.50 £20.00
Average hourly rate % change year-on-year
+8.57% -12.50%
90% offered a hourly rate of more than £11.78 £11.00 £12.22
10% offered a hourly rate of more than £41.20 £35.00 £45.00
UK excluding London average hourly rate £16.50 £16.25 £17.50
% change year-on-year
+1.53% -7.14%

2nd Line Support Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in London

2nd Line Support Analyst
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Analyst across the London region.

2nd Line Support Analyst Daily Rate Trend in London

2nd Line Support Analyst
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Analyst across the London region over the 3 months to 6 July 2015.

2nd Line Support Analyst Daily Rate Histogram in London

2nd Line Support Analyst
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Analyst across the London region.

2nd Line Support Analyst Hourly Rate Trend in London

2nd Line Support Analyst
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Analyst within the London region over the 3 months to 6 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London -12 7 £225 +50.00% 1
Canary Wharf -8 1 £450 -
Lewisham - 1 - -
Southwark - 1 - -
2nd Line Support Analyst
England

2nd Line Support Analyst
Top 30 Related IT Skills in London

For the 6 months to 6 July 2015, IT contractor jobs across the London region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title.

1 56 (93.33%) Windows
2 46 (76.67%) Active Directory
3 25 (41.67%) MS Exchange
4 24 (40.00%) MS Office
5 23 (38.33%) Microsoft
6 16 (26.67%) Windows 7
7 15 (25.00%) MS Excel
8 14 (23.33%) VMware
9 13 (21.67%) ITIL
10 11 (18.33%) Windows XP
10 11 (18.33%) Windows Server 2003
10 11 (18.33%) Blackberry
10 11 (18.33%) Cisco
11 10 (16.67%) Citrix
11 10 (16.67%) Windows Server 2008
12 8 (13.33%) SAN
12 8 (13.33%) TCP/IP
12 8 (13.33%) Finance
13 7 (11.67%) Firewall
13 7 (11.67%) LAN
13 7 (11.67%) WAN
13 7 (11.67%) SQL Server
13 7 (11.67%) Microsoft Certification
13 7 (11.67%) Android
13 7 (11.67%) Office 365
14 6 (10.00%) Blackberry Enterprise Server
14 6 (10.00%) Mac OS X
14 6 (10.00%) HP
14 6 (10.00%) SLA
14 6 (10.00%) DNS

2nd Line Support Analyst
Top Related IT Skills in London by Category

For the 6 months to 6 July 2015, IT contractor jobs across the London region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 25 (41.67%) MS Exchange
2 6 (10.00%) Blackberry Enterprise Server
3 4 (6.67%) Exchange Server 2003
3 4 (6.67%) Exchange Server 2007
3 4 (6.67%) Lync
3 4 (6.67%) Exchange Server 2010
4 2 (3.33%) IBM Notes
5 1 (1.67%) Apache
5 1 (1.67%) Tomcat
5 1 (1.67%) CMS
5 1 (1.67%) Drupal
5 1 (1.67%) nginx
5 1 (1.67%) Apache Solr
5 1 (1.67%) JBoss
Applications
1 24 (40.00%) MS Office
2 15 (25.00%) MS Excel
3 3 (5.00%) MS PowerPoint
4 2 (3.33%) Adobe Creative Suite
Business Applications
1 1 (1.67%) SAP Business One
Cloud Services
1 7 (11.67%) Office 365
2 1 (1.67%) Amazon AWS
Communications & Networking
1 8 (13.33%) SAN
1 8 (13.33%) TCP/IP
2 7 (11.67%) Firewall
2 7 (11.67%) LAN
2 7 (11.67%) WAN
3 6 (10.00%) DNS
4 4 (6.67%) DHCP
5 3 (5.00%) VPN
6 2 (3.33%) VoIP
7 1 (1.67%) Cisco IOS
7 1 (1.67%) NAS
Database & Business Intelligence
1 7 (11.67%) SQL Server
2 2 (3.33%) Oracle Database
3 1 (1.67%) MySQL
3 1 (1.67%) Redis
Development Applications
1 1 (1.67%) Jenkins
General
1 8 (13.33%) Finance
2 6 (10.00%) Retail
3 5 (8.33%) Legal
4 2 (3.33%) Telecoms
5 1 (1.67%) Banking
5 1 (1.67%) Retail Banking
5 1 (1.67%) Corporate Banking
5 1 (1.67%) Law
5 1 (1.67%) Front Office
5 1 (1.67%) Back Office
Libraries, Frameworks & Software Standards
1 2 (3.33%) HTML
2 1 (1.67%) COM
2 1 (1.67%) Web Services
2 1 (1.67%) ActiveMQ
2 1 (1.67%) Ruby on Rails
2 1 (1.67%) Software Packaging
Miscellaneous
1 11 (18.33%) Blackberry
2 4 (6.67%) PDA
3 3 (5.00%) NHS
4 2 (3.33%) iPad
4 2 (3.33%) Computer Science
4 2 (3.33%) Video Conferencing
4 2 (3.33%) iPhone
5 1 (1.67%) Video on Demand
5 1 (1.67%) Management Information System
5 1 (1.67%) Handset
5 1 (1.67%) Streaming Video
5 1 (1.67%) Equities
5 1 (1.67%) Smartphone
5 1 (1.67%) Enterprise Storage
5 1 (1.67%) Digital Media
5 1 (1.67%) Analytical Skills
5 1 (1.67%) BYOD
5 1 (1.67%) Derivative
5 1 (1.67%) Equity Derivative
Operating Systems
1 56 (93.33%) Windows
2 16 (26.67%) Windows 7
3 11 (18.33%) Windows XP
3 11 (18.33%) Windows Server 2003
4 10 (16.67%) Windows Server 2008
5 7 (11.67%) Android
6 6 (10.00%) Mac OS X
7 5 (8.33%) UNIX
8 4 (6.67%) Linux
8 4 (6.67%) Apple iOS
8 4 (6.67%) Windows 8
9 2 (3.33%) Windows Server 2012
9 2 (3.33%) Windows Vista
10 1 (1.67%) Windows 2000
10 1 (1.67%) CentOS
Processes & Methodologies
1 13 (21.67%) ITIL
2 5 (8.33%) Business Intelligence
3 3 (5.00%) Service Delivery
3 3 (5.00%) Migration
3 3 (5.00%) Incident Management
4 2 (3.33%) Problem Management
4 2 (3.33%) Change Management
4 2 (3.33%) Software Deployment
4 2 (3.33%) Root Cause Analysis
5 1 (1.67%) Capacity Management
5 1 (1.67%) Mobile Device Management
5 1 (1.67%) Low Latency
5 1 (1.67%) Performance Monitoring
5 1 (1.67%) Risk Management
5 1 (1.67%) Asset Management
5 1 (1.67%) Systems Analysis
5 1 (1.67%) Configuration Management
5 1 (1.67%) Service Management
5 1 (1.67%) CRM
5 1 (1.67%) Algorithmic Trading
Programming Languages
1 3 (5.00%) SQL
2 1 (1.67%) VBScript
2 1 (1.67%) Ruby
2 1 (1.67%) JavaScript
2 1 (1.67%) Perl
Qualifications
1 7 (11.67%) Microsoft Certification
2 5 (8.33%) Degree
3 3 (5.00%) CCNA
3 3 (5.00%) Cisco Certification
4 2 (3.33%) MCP
4 2 (3.33%) MCSA
4 2 (3.33%) Security Cleared
5 1 (1.67%) SC Cleared
5 1 (1.67%) MCSE
5 1 (1.67%) A+ Certification
5 1 (1.67%) Network+ Certification
5 1 (1.67%) MCDST
5 1 (1.67%) MCITP
Quality Assurance & Compliance
1 6 (10.00%) SLA
System Software
1 46 (76.67%) Active Directory
2 4 (6.67%) VMware Infrastructure
3 3 (5.00%) XenApp
4 1 (1.67%) Varnish
4 1 (1.67%) Terminal Services
4 1 (1.67%) VMware ESX
4 1 (1.67%) Citrix Presentation Server
4 1 (1.67%) VMware Server
Systems Management
1 2 (3.33%) SCCM
2 1 (1.67%) ZABBIX
2 1 (1.67%) Puppet
2 1 (1.67%) Vagrant
2 1 (1.67%) Backup Exec
Vendors
1 23 (38.33%) Microsoft
2 14 (23.33%) VMware
3 11 (18.33%) Cisco
4 10 (16.67%) Citrix
5 6 (10.00%) HP
6 5 (8.33%) Apple
7 4 (6.67%) Mitel
8 2 (3.33%) Wyse
8 2 (3.33%) Lotus
8 2 (3.33%) Adobe
8 2 (3.33%) Oracle
8 2 (3.33%) LANDesk
9 1 (1.67%) Polycom
9 1 (1.67%) Akamai
9 1 (1.67%) SAP
9 1 (1.67%) Red Hat
9 1 (1.67%) Dell
9 1 (1.67%) Altiris
9 1 (1.67%) Salesforce.com
9 1 (1.67%) Symantec