The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Manchester region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Second Line Support
Rank 143 156 163
Rank change year-on-year
+13 +7
Permanent jobs requiring a 2nd Line Support 37 30 27
As % of all permanent IT jobs located in Manchester 1.03% 0.75% 0.66%
As % of the Job Titles category 1.09% 0.79% 0.69%
Number of salaries quoted 32 28 25
Average salary £24,750 £22,500 £25,000
Average salary % change year-on-year
+10.00% -10.00%
90% offered a salary of more than £21,500 £19,500 £19,600
10% offered a salary of more than £27,500 £30,750 £34,900
UK excluding London average salary £25,000 £24,500 £25,000
% change year-on-year
+2.04% -2.00%
2nd Line Support
North West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Manchester region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Manchester
Permanent IT job ads with a match in the
Job Titles category
3402 3786 3910
As % of all permanent IT jobs located in Manchester 95.16% 94.46% 94.93%
Number of salaries quoted 2827 3135 3383
Average salary £40,000 £37,500 £35,000
Average salary % change year-on-year
+6.66% +7.14%
90% offered a salary of more than £25,000 £22,500 £24,000
10% offered a salary of more than £57,500 £50,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Manchester

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Manchester region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Manchester

2nd Line Support
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Manchester region.

2nd Line Support Salary Trend in Manchester

2nd Line Support
Salary Histogram in Manchester

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Manchester region over the 3 months to 31 July 2015.

2nd Line Support Salary Histogram in Manchester

2nd Line Support
Job Locations in Manchester

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Manchester region over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Stockport +16 9 £22,500 -25.00%
Bolton - 3 £25,000 -
Salford +7 2 £24,500 +11.36%
Cheadle - 2 £24,250 -
Wigan - 1 £19,000 - 1
2nd Line Support
North West

2nd Line Support
Top 30 Related IT Skills in Manchester

For the 6 months to 31 July 2015, IT jobs across the Manchester region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 61 (81.33%) Windows
2 49 (65.33%) Microsoft
3 45 (60.00%) Active Directory
4 30 (40.00%) MS Exchange
5 28 (37.33%) Windows 7
6 27 (36.00%) LAN
7 24 (32.00%) ITIL
7 24 (32.00%) Windows Server 2012
8 23 (30.67%) Windows Server 2008
8 23 (30.67%) Citrix
9 22 (29.33%) VMware
10 21 (28.00%) MS Excel
11 19 (25.33%) DNS
11 19 (25.33%) Cisco
12 18 (24.00%) DHCP
12 18 (24.00%) VPN
12 18 (24.00%) Firewall
12 18 (24.00%) VMware Infrastructure
12 18 (24.00%) Exchange Server 2010
13 16 (21.33%) Microsoft Certification
13 16 (21.33%) SLA
14 15 (20.00%) Windows 8
15 14 (18.67%) Hyper-V
15 14 (18.67%) Exchange Server 2013
15 14 (18.67%) SAN
15 14 (18.67%) TCP/IP
16 12 (16.00%) Incident Management
16 12 (16.00%) WAN
16 12 (16.00%) Windows XP
16 12 (16.00%) SQL Server

2nd Line Support
Top Related IT Skills in Manchester by Category

For the 6 months to 31 July 2015, IT jobs across the Manchester region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 30 (40.00%) MS Exchange
2 18 (24.00%) Exchange Server 2010
3 14 (18.67%) Exchange Server 2013
4 9 (12.00%) Exchange Server 2007
5 5 (6.67%) Exchange Server 2003
6 4 (5.33%) IIS
7 2 (2.67%) SharePoint
8 1 (1.33%) SharePoint 2010
8 1 (1.33%) Lync
8 1 (1.33%) IBM Notes
8 1 (1.33%) Site Server
8 1 (1.33%) SharePoint 2013
Applications
1 21 (28.00%) MS Excel
2 11 (14.67%) MS Office
3 3 (4.00%) Spreadsheet
4 2 (2.67%) MS PowerPoint
5 1 (1.33%) Acrobat
Business Applications
1 3 (4.00%) Dynamics GP
2 1 (1.33%) SAP Oil and Gas
Cloud Services
1 2 (2.67%) Office 365
Communications & Networking
1 27 (36.00%) LAN
2 19 (25.33%) DNS
3 18 (24.00%) DHCP
3 18 (24.00%) Firewall
3 18 (24.00%) VPN
4 14 (18.67%) SAN
4 14 (18.67%) TCP/IP
5 12 (16.00%) WAN
6 11 (14.67%) VoIP
6 11 (14.67%) Wi-Fi
7 10 (13.33%) IPv4
8 9 (12.00%) Wireless
9 8 (10.67%) Cisco IOS
10 7 (9.33%) Ethernet
11 3 (4.00%) Internet
11 3 (4.00%) MPLS
11 3 (4.00%) Structured Cabling
12 2 (2.67%) IP Telephony
12 2 (2.67%) SNMP
13 1 (1.33%) VLAN
Database & Business Intelligence
1 12 (16.00%) SQL Server
2 3 (4.00%) SQL Server 2008
2 3 (4.00%) SQL Server 2012
3 1 (1.33%) Relational Database
General
1 6 (8.00%) Finance
2 5 (6.67%) Telecoms
3 3 (4.00%) Law
3 3 (4.00%) Legal
3 3 (4.00%) Advertising
4 1 (1.33%) Retail
4 1 (1.33%) Marketing
4 1 (1.33%) Back Office
4 1 (1.33%) Electronics
4 1 (1.33%) Manufacturing
Libraries, Frameworks & Software Standards
1 1 (1.33%) .NET
1 1 (1.33%) COM
1 1 (1.33%) X-Windows
Miscellaneous
1 6 (8.00%) Blackberry
2 5 (6.67%) CCTV
2 5 (6.67%) iPhone
3 4 (5.33%) iPad
3 4 (5.33%) Analytical Skills
4 3 (4.00%) Enterprise Software
5 2 (2.67%) Derivative
5 2 (2.67%) CMDB
5 2 (2.67%) Replication
6 1 (1.33%) Thin Client
6 1 (1.33%) DTV
6 1 (1.33%) Management Information System
6 1 (1.33%) Fat Client
6 1 (1.33%) Computer Science
6 1 (1.33%) User Experience
6 1 (1.33%) iSeries
6 1 (1.33%) Data Centre
Operating Systems
1 61 (81.33%) Windows
2 28 (37.33%) Windows 7
3 24 (32.00%) Windows Server 2012
4 23 (30.67%) Windows Server 2008
5 15 (20.00%) Windows 8
6 12 (16.00%) Windows Server 2003
6 12 (16.00%) Windows XP
7 8 (10.67%) Android
8 7 (9.33%) Linux
9 6 (8.00%) UNIX
10 5 (6.67%) Mac OS X
10 5 (6.67%) Windows Vista
11 2 (2.67%) SUSE
11 2 (2.67%) Red Hat Enterprise Linux
11 2 (2.67%) AIX
11 2 (2.67%) HPUX
11 2 (2.67%) Solaris
12 1 (1.33%) NetWare
Processes & Methodologies
1 24 (32.00%) ITIL
2 12 (16.00%) Incident Management
3 6 (8.00%) Change Management
4 4 (5.33%) Service Delivery
4 4 (5.33%) Server Monitoring
5 3 (4.00%) Coaching
5 3 (4.00%) Data Security
5 3 (4.00%) Logistics
6 2 (2.67%) Software Testing
6 2 (2.67%) Agile Software Development
6 2 (2.67%) Security Testing
6 2 (2.67%) Migration
6 2 (2.67%) Service Management
6 2 (2.67%) Information Assurance
7 1 (1.33%) Software Deployment
7 1 (1.33%) Line Management
7 1 (1.33%) Business Intelligence
7 1 (1.33%) Configuration Management
7 1 (1.33%) Programme Management
7 1 (1.33%) ITSM
Programming Languages
1 5 (6.67%) SQL
2 2 (2.67%) Perl
2 2 (2.67%) Python
2 2 (2.67%) AWK
2 2 (2.67%) sed
3 1 (1.33%) C#
3 1 (1.33%) T-SQL
Qualifications
1 16 (21.33%) Microsoft Certification
2 11 (14.67%) MCP
3 7 (9.33%) MCSA
3 7 (9.33%) MCTS
4 5 (6.67%) MCITP
4 5 (6.67%) Cisco Certification
4 5 (6.67%) MCSE
4 5 (6.67%) CCNA
5 4 (5.33%) CCA
5 4 (5.33%) Citrix Certification
5 4 (5.33%) NCDA
5 4 (5.33%) Degree
6 3 (4.00%) VMware Certified Professional (VCP)
6 3 (4.00%) MCDST
7 1 (1.33%) CCENT
7 1 (1.33%) Security Cleared
7 1 (1.33%) ITIL Certification
7 1 (1.33%) MOS
7 1 (1.33%) CCNP
Quality Assurance & Compliance
1 16 (21.33%) SLA
System Software
1 45 (60.00%) Active Directory
2 18 (24.00%) VMware Infrastructure
3 14 (18.67%) Hyper-V
4 10 (13.33%) XenDesktop
5 7 (9.33%) vSphere
6 4 (5.33%) XenApp
7 3 (4.00%) XenServer
8 1 (1.33%) Firmware
8 1 (1.33%) Terminal Services
Systems Management
1 3 (4.00%) SCCM
2 1 (1.33%) SCOM
Vendors
1 49 (65.33%) Microsoft
2 23 (30.67%) Citrix
3 22 (29.33%) VMware
4 19 (25.33%) Cisco
5 10 (13.33%) NetApp
6 7 (9.33%) HP
7 6 (8.00%) Dell
8 5 (6.67%) Avaya
9 2 (2.67%) Red Hat
9 2 (2.67%) Apple
9 2 (2.67%) Symantec
9 2 (2.67%) McAfee
9 2 (2.67%) Sophos
9 2 (2.67%) Adobe
9 2 (2.67%) SAP
9 2 (2.67%) Veeam
10 1 (1.33%) ServiceNow
10 1 (1.33%) SonicWALL
10 1 (1.33%) Oracle
10 1 (1.33%) IBM
Manchester, Lancashire
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Salary: £25000 per annum + On call allowance
Posted: Yesterday
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Salary: £25000 per annum + Pension
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Salary: £18000 - £20000 per annum
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