The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Manchester region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 3 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Mar 2015
Same period 2014 Same period 2013
Second Line Support
Rank 136 129 166
Rank change year-on-year
-7 +37
Permanent jobs requiring a 2nd Line Support 48 55 26
As % of all permanent IT jobs located in Manchester 1.23% 1.45% 0.64%
As % of the Job Titles category 1.29% 1.53% 0.66%
Number of salaries quoted 43 54 24
Average salary £24,500 £23,000 £22,500
Average salary % change year-on-year
+6.52% +2.22%
90% offered a salary of more than £22,500 £20,000 £19,000
10% offered a salary of more than £29,700 £28,550 £23,700
UK excluding London average salary £25,000 £24,500 £24,000
% change year-on-year
+2.04% +2.08%
2nd Line Support
North West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Manchester region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Manchester
Permanent IT job ads with a match in the
Job Titles category
3721 3593 3912
As % of all permanent IT jobs located in Manchester 95.36% 94.48% 96.38%
Number of salaries quoted 3130 3069 3389
Average salary £37,500 £37,500 £35,000
Average salary % change year-on-year
- +7.14%
90% offered a salary of more than £24,000 £24,000 £23,000
10% offered a salary of more than £55,000 £50,000 £50,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Manchester

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Manchester region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Manchester

2nd Line Support
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Manchester region.

2nd Line Support Salary Trend in Manchester

2nd Line Support
Salary Histogram in Manchester

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Manchester region over the 3 months to 3 March 2015.

2nd Line Support Salary Histogram in Manchester

2nd Line Support
Job Locations in Manchester

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Manchester region over the 3 months to 3 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Stockport +3 2 £22,250 +30.88%
Wigan -6 2 £27,500 +25.00%
Altrincham - 2 £24,250 - 1
Bolton -3 1 £20,000 -20.00%
Bury - 1 £24,000 -
Oldham - 1 £25,000 -
2nd Line Support
North West

2nd Line Support
Top 30 Related IT Skills in Manchester

For the 6 months to 3 March 2015, IT jobs across the Manchester region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 68 (75.56%) Windows
2 61 (67.78%) Microsoft
3 59 (65.56%) Active Directory
4 38 (42.22%) LAN
5 33 (36.67%) MS Exchange
6 30 (33.33%) WAN
6 30 (33.33%) Cisco
7 28 (31.11%) MS Excel
7 28 (31.11%) VMware
8 26 (28.89%) ITIL
8 26 (28.89%) VMware Infrastructure
9 25 (27.78%) DNS
9 25 (27.78%) Firewall
10 24 (26.67%) DHCP
10 24 (26.67%) SQL Server
10 24 (26.67%) Windows 7
11 23 (25.56%) Windows Server 2012
11 23 (25.56%) Citrix
12 21 (23.33%) Finance
13 20 (22.22%) Windows Server 2008
14 19 (21.11%) Exchange Server 2010
14 19 (21.11%) TCP/IP
15 18 (20.00%) MS Office
16 16 (17.78%) Microsoft Certification
17 15 (16.67%) Windows Server 2003
18 14 (15.56%) Windows XP
18 14 (15.56%) Hyper-V
19 13 (14.44%) Dell
19 13 (14.44%) Wi-Fi
20 12 (13.33%) MPLS

2nd Line Support
Top Related IT Skills in Manchester by Category

For the 6 months to 3 March 2015, IT jobs across the Manchester region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 33 (36.67%) MS Exchange
2 19 (21.11%) Exchange Server 2010
3 7 (7.78%) SharePoint 2013
3 7 (7.78%) SharePoint
3 7 (7.78%) Exchange Server 2007
4 6 (6.67%) Exchange Server 2013
4 6 (6.67%) IIS
5 3 (3.33%) Apache
5 3 (3.33%) CMS
5 3 (3.33%) Exchange Server 2003
6 2 (2.22%) Drupal
6 2 (2.22%) WordPress
6 2 (2.22%) nginx
6 2 (2.22%) Moodle
7 1 (1.11%) Site Server
7 1 (1.11%) Tomcat
7 1 (1.11%) JBoss
Applications
1 28 (31.11%) MS Excel
2 18 (20.00%) MS Office
3 5 (5.56%) PowerPivot
4 1 (1.11%) MS PowerPoint
Business Applications
1 2 (2.22%) Dynamics AX
2 1 (1.11%) Magento
2 1 (1.11%) SAP Oil and Gas
Cloud Services
1 9 (10.00%) Office 365
Communications & Networking
1 38 (42.22%) LAN
2 30 (33.33%) WAN
3 25 (27.78%) DNS
3 25 (27.78%) Firewall
4 24 (26.67%) DHCP
5 19 (21.11%) TCP/IP
6 13 (14.44%) Wi-Fi
7 12 (13.33%) MPLS
8 11 (12.22%) SAN
9 9 (10.00%) Wireless
10 8 (8.89%) VPN
10 8 (8.89%) VoIP
11 7 (7.78%) Ethernet
11 7 (7.78%) VLAN
11 7 (7.78%) Cisco IOS
12 6 (6.67%) IPv4
13 4 (4.44%) Network Security
14 3 (3.33%) Internet
15 2 (2.22%) SNMP
15 2 (2.22%) SMTP
Database & Business Intelligence
1 24 (26.67%) SQL Server
2 7 (7.78%) Crystal Reports
2 7 (7.78%) SQL Server Integration Services
3 3 (3.33%) SQL Server 2008
3 3 (3.33%) SQL Server 2012
3 3 (3.33%) MySQL
4 1 (1.11%) Relational Database
4 1 (1.11%) RDBMS
4 1 (1.11%) PostgreSQL
Development Applications
1 5 (5.56%) Visual Studio
General
1 21 (23.33%) Finance
2 5 (5.56%) Marketing
3 3 (3.33%) Automotive
3 3 (3.33%) Legal
3 3 (3.33%) Advertising
4 2 (2.22%) Law
4 2 (2.22%) Telecoms
5 1 (1.11%) Front Office
5 1 (1.11%) Electronics
5 1 (1.11%) Banking
5 1 (1.11%) Retail
5 1 (1.11%) Manufacturing
Libraries, Frameworks & Software Standards
1 4 (4.44%) .NET
Miscellaneous
1 11 (12.22%) Management Information System
2 6 (6.67%) Analytical Skills
3 5 (5.56%) Replication
4 4 (4.44%) Thin Client
4 4 (4.44%) Blackberry
4 4 (4.44%) Fat Client
5 3 (3.33%) iPhone
5 3 (3.33%) iPad
6 2 (2.22%) Open Source
7 1 (1.11%) DTV
7 1 (1.11%) Statistics
7 1 (1.11%) Computer Science
7 1 (1.11%) CMDB
7 1 (1.11%) EPoS
Operating Systems
1 68 (75.56%) Windows
2 24 (26.67%) Windows 7
3 23 (25.56%) Windows Server 2012
4 20 (22.22%) Windows Server 2008
5 15 (16.67%) Windows Server 2003
6 14 (15.56%) Windows XP
7 12 (13.33%) Windows 8
8 7 (7.78%) Android
9 5 (5.56%) Linux
10 3 (3.33%) Mac OS X
11 1 (1.11%) Windows 2000
11 1 (1.11%) NetWare
11 1 (1.11%) Red Hat Enterprise Linux
Processes & Methodologies
1 26 (28.89%) ITIL
2 12 (13.33%) Incident Management
3 9 (10.00%) Service Management
4 8 (8.89%) Agile Software Development
5 7 (7.78%) Kalman Filter
6 6 (6.67%) Line Management
6 6 (6.67%) Disaster Recovery
7 5 (5.56%) Validation
7 5 (5.56%) ERP
7 5 (5.56%) Time Management
8 4 (4.44%) Problem Management
8 4 (4.44%) Asset Management
8 4 (4.44%) Information Security
8 4 (4.44%) E-Commerce
8 4 (4.44%) Demand Management
8 4 (4.44%) Software Distribution
9 3 (3.33%) Data Protection
9 3 (3.33%) Online Marketing
9 3 (3.33%) Scrum
10 1 (1.11%) Service Delivery
Programming Languages
1 10 (11.11%) SQL
2 9 (10.00%) PowerShell
3 6 (6.67%) T-SQL
4 5 (5.56%) C
5 3 (3.33%) PHP
5 3 (3.33%) VB.NET
6 1 (1.11%) Bash Shell
6 1 (1.11%) PL/SQL
6 1 (1.11%) Java
Qualifications
1 16 (17.78%) Microsoft Certification
2 11 (12.22%) MCP
3 10 (11.11%) CCNA
3 10 (11.11%) Cisco Certification
4 9 (10.00%) MCITP
5 8 (8.89%) MCTS
6 5 (5.56%) VMware Certified Professional (VCP)
7 4 (4.44%) MCSE
7 4 (4.44%) MCSA
8 3 (3.33%) CCA
8 3 (3.33%) Citrix Certification
8 3 (3.33%) NCDA
9 2 (2.22%) Degree
9 2 (2.22%) MCDST
Quality Assurance & Compliance
1 6 (6.67%) SLA
2 2 (2.22%) QA
3 1 (1.11%) ISO/IEC 27001
System Software
1 59 (65.56%) Active Directory
2 26 (28.89%) VMware Infrastructure
3 14 (15.56%) Hyper-V
4 9 (10.00%) XenDesktop
4 9 (10.00%) vSphere
5 3 (3.33%) XenApp
5 3 (3.33%) XenServer
6 1 (1.11%) VMware ESX
Systems Management
1 10 (11.11%) SCCM
2 7 (7.78%) WSUS
3 5 (5.56%) WMI
4 4 (4.44%) SCOM
5 3 (3.33%) Backup Exec
6 1 (1.11%) Hyperic
6 1 (1.11%) SCDPM
Vendors
1 61 (67.78%) Microsoft
2 30 (33.33%) Cisco
3 28 (31.11%) VMware
4 23 (25.56%) Citrix
5 13 (14.44%) Dell
6 10 (11.11%) NetApp
7 6 (6.67%) Sophos
8 5 (5.56%) Avaya
8 5 (5.56%) EMC
8 5 (5.56%) McAfee
8 5 (5.56%) WatchGuard
9 4 (4.44%) TOWER Software
9 4 (4.44%) Symantec
10 3 (3.33%) Apple
10 3 (3.33%) HP
11 2 (2.22%) Oracle
12 1 (1.11%) SAP
12 1 (1.11%) Adobe
12 1 (1.11%) BT
12 1 (1.11%) Juniper
Manchester, Lancashire
Adria Solutions Ltd
Salary: £25000 - £28000 per annum + Benefits
Posted: 16 hours ago
Manchester, Lancashire
Laterooms Ltd
Salary: Competitive + bonus + benefits
Posted: 10 days ago
Altrincham
360 Resourcing
Salary: £22k - 25k per year
Posted: 14 days ago
Manchester
Nigel Frank International Limited - Newcastle
Salary: £30000 - £405000 per annum + Manchester
Posted: 19 days ago
Manchester
Adria Solutions Ltd
Salary: £22000 - £28000 per annum + Benefits + Bonus
Posted: 26 days ago