The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Manchester region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 21 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Aug 2014
Same period 2013 Same period 2012
Second Line Support
Rank 157 152 166
Rank change year-on-year
-5 +14
Permanent jobs requiring a 2nd Line Support 27 29 20
As % of all permanent IT jobs located in Manchester 0.66% 0.73% 0.53%
As % of the Job Titles category 0.69% 0.77% 0.55%
Number of salaries quoted 26 27 20
Average salary £22,750 £24,500 £23,250
Average salary % change year-on-year
-7.14% +5.37%
90% offered a salary of more than £19,500 £19,000 £19,900
10% offered a salary of more than £31,250 £34,100 £25,150
UK excluding London average salary £24,500 £25,000 £25,000
% change year-on-year
-2.00% -
2nd Line Support
North West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Manchester region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Manchester
Permanent IT job ads with a match in the
Job Titles category
3904 3744 3621
As % of all permanent IT jobs located in Manchester 94.78% 94.66% 96.77%
Number of salaries quoted 3213 3264 3174
Average salary £37,500 £36,000 £35,000
Average salary % change year-on-year
+4.16% +2.85%
90% offered a salary of more than £22,500 £23,500 £22,500
10% offered a salary of more than £54,000 £52,500 £50,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

2nd Line Support
Jobs Demand Trend in Manchester

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Manchester region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Manchester

2nd Line Support
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Manchester region.

2nd Line Support Salary Trend in Manchester

2nd Line Support
Salary Histogram in Manchester

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Manchester region over the 3 months to 21 August 2014.

2nd Line Support Salary Histogram in Manchester

2nd Line Support
Job Locations in Manchester

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Manchester region over the 3 months to 21 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Stockport -1 1 £30,000 +46.34%
2nd Line Support
North West

2nd Line Support
Top 30 Related IT Skills in Manchester

For the 6 months to 21 August 2014, IT jobs across the Manchester region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 57 (79.17%) Windows
2 39 (54.17%) Microsoft
3 37 (51.39%) Active Directory
4 33 (45.83%) MS Excel
5 23 (31.94%) MS Exchange
6 22 (30.56%) Citrix
7 21 (29.17%) TCP/IP
8 20 (27.78%) Windows 7
9 19 (26.39%) ITIL
10 17 (23.61%) MS Office
10 17 (23.61%) Internet
11 16 (22.22%) Firewall
11 16 (22.22%) VMware
11 16 (22.22%) VMware Infrastructure
11 16 (22.22%) Windows Server 2008
12 15 (20.83%) LAN
12 15 (20.83%) WAN
12 15 (20.83%) Finance
13 14 (19.44%) Windows Server 2003
14 13 (18.06%) Windows XP
15 12 (16.67%) IIS
15 12 (16.67%) DNS
16 11 (15.28%) SQL
16 11 (15.28%) SLA
16 11 (15.28%) Hyper-V
17 10 (13.89%) Service Management
18 9 (12.50%) Cisco
18 9 (12.50%) Citrix Certification
18 9 (12.50%) ITIL Certification
18 9 (12.50%) Telecoms

2nd Line Support
Top Related IT Skills in Manchester by Category

For the 6 months to 21 August 2014, IT jobs across the Manchester region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 23 (31.94%) MS Exchange
2 12 (16.67%) IIS
3 6 (8.33%) Exchange Server 2007
4 5 (6.94%) Exchange Server 2010
5 4 (5.56%) Exchange Server 2013
5 4 (5.56%) Exchange Server 2003
6 2 (2.78%) SharePoint
7 1 (1.39%) Zimbra
7 1 (1.39%) IBM Notes
7 1 (1.39%) GroupWise
Applications
1 33 (45.83%) MS Excel
2 17 (23.61%) MS Office
3 2 (2.78%) MS PowerPoint
Business Applications
1 2 (2.78%) Dynamics CRM
2 1 (1.39%) Dynamics AX
2 1 (1.39%) Dynamics NAV
Cloud Services
1 2 (2.78%) Amazon AWS
2 1 (1.39%) Office 365
Communications & Networking
1 21 (29.17%) TCP/IP
2 17 (23.61%) Internet
3 16 (22.22%) Firewall
4 15 (20.83%) LAN
4 15 (20.83%) WAN
5 12 (16.67%) DNS
6 7 (9.72%) Wi-Fi
7 4 (5.56%) SAN
8 3 (4.17%) VPN
8 3 (4.17%) Cisco Nexus
9 2 (2.78%) ADSL
10 1 (1.39%) VoIP
10 1 (1.39%) Wireless
10 1 (1.39%) 3G
Database & Business Intelligence
1 5 (6.94%) SQL Server
2 3 (4.17%) SQL Server 2008
2 3 (4.17%) SQL Server 2012
3 1 (1.39%) Crystal Reports
General
1 15 (20.83%) Finance
2 9 (12.50%) Telecoms
2 9 (12.50%) Retail
3 8 (11.11%) Greek Language
3 8 (11.11%) Polish Language
4 4 (5.56%) Law
5 3 (4.17%) Advertising
5 3 (4.17%) Banking
6 2 (2.78%) Legal
7 1 (1.39%) Publishing
7 1 (1.39%) Marketing
Libraries, Frameworks & Software Standards
1 2 (2.78%) .NET
1 2 (2.78%) Web Services
2 1 (1.39%) .NET Framework
2 1 (1.39%) WCF
2 1 (1.39%) ASP.NET
Miscellaneous
1 3 (4.17%) Blackberry
2 1 (1.39%) Statistics
2 1 (1.39%) Data Protection Act
2 1 (1.39%) Computer Science
2 1 (1.39%) Fat Client
2 1 (1.39%) Video Conferencing
2 1 (1.39%) iPhone
2 1 (1.39%) iPad
2 1 (1.39%) Thin Client
Operating Systems
1 57 (79.17%) Windows
2 20 (27.78%) Windows 7
3 16 (22.22%) Windows Server 2008
4 14 (19.44%) Windows Server 2003
5 13 (18.06%) Windows XP
6 7 (9.72%) Windows Server 2012
7 4 (5.56%) Windows 8
7 4 (5.56%) Windows 2000 Server
8 1 (1.39%) Apple iOS
8 1 (1.39%) Windows Vista
8 1 (1.39%) Android
8 1 (1.39%) Windows NT
Processes & Methodologies
1 19 (26.39%) ITIL
2 10 (13.89%) Service Management
3 8 (11.11%) Service Delivery
4 4 (5.56%) Time Management
5 2 (2.78%) ISMS
5 2 (2.78%) CRM
5 2 (2.78%) Document Management
5 2 (2.78%) Incident Management
5 2 (2.78%) ITIL V2
5 2 (2.78%) Continuous Improvement
5 2 (2.78%) Change Control
6 1 (1.39%) Mobile Device Management
6 1 (1.39%) Kalman Filter
6 1 (1.39%) Problem Management
6 1 (1.39%) Data Protection
Programming Languages
1 11 (15.28%) SQL
2 2 (2.78%) C#
3 1 (1.39%) T-SQL
3 1 (1.39%) VB
3 1 (1.39%) VB.NET
Qualifications
1 9 (12.50%) Citrix Certification
1 9 (12.50%) ITIL Certification
2 8 (11.11%) Security Cleared
3 7 (9.72%) Microsoft Certification
4 6 (8.33%) MCP
4 6 (8.33%) MCSE
5 5 (6.94%) MCITP
6 3 (4.17%) VMware Certified Professional (VCP)
7 1 (1.39%) MCTS
7 1 (1.39%) Degree
7 1 (1.39%) ITIL Foundation Certificate
7 1 (1.39%) MCSA
7 1 (1.39%) CCNA
7 1 (1.39%) CCA
7 1 (1.39%) HND
7 1 (1.39%) Cisco Certification
Quality Assurance & Compliance
1 11 (15.28%) SLA
2 2 (2.78%) ISO/IEC 27001
System Software
1 37 (51.39%) Active Directory
2 16 (22.22%) VMware Infrastructure
3 11 (15.28%) Hyper-V
4 3 (4.17%) vSphere
5 1 (1.39%) Terminal Services
5 1 (1.39%) Xen
5 1 (1.39%) XenApp
5 1 (1.39%) XenServer
5 1 (1.39%) XenDesktop
Systems Management
1 8 (11.11%) SCCM
1 8 (11.11%) SCOM
2 3 (4.17%) DameWare
3 1 (1.39%) Backup Exec
Vendors
1 39 (54.17%) Microsoft
2 22 (30.56%) Citrix
3 16 (22.22%) VMware
4 9 (12.50%) Cisco
5 8 (11.11%) Fujitsu
6 6 (8.33%) HP
6 6 (8.33%) Dell
7 4 (5.56%) McAfee
8 3 (4.17%) Sun
8 3 (4.17%) NetApp
8 3 (4.17%) WatchGuard
9 2 (2.78%) Salesforce.com
10 1 (1.39%) Avaya
10 1 (1.39%) Wyse
10 1 (1.39%) Scalix
10 1 (1.39%) Google
10 1 (1.39%) Novell
10 1 (1.39%) Lotus
10 1 (1.39%) Apple
10 1 (1.39%) Acronis
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