The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Manchester region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
Second Line Support
Rank 136 135 162
Rank change year-on-year
-1 +27
Permanent jobs requiring a 2nd Line Support 53 42 32
As % of all permanent IT jobs located in Manchester 1.32% 1.14% 0.75%
As % of the Job Titles category 1.39% 1.20% 0.77%
Number of salaries quoted 46 41 30
Average salary £24,500 £23,000 £22,500
Average salary % change year-on-year
+6.52% +2.22%
90% offered a salary of more than £18,750 £21,500 £19,000
10% offered a salary of more than £29,000 £35,000 £23,000
UK excluding London average salary £25,000 £25,000 £24,000
% change year-on-year
- +4.16%
2nd Line Support
North West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Manchester region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Manchester
Permanent IT job ads with a match in the
Job Titles category
3809 3493 4140
As % of all permanent IT jobs located in Manchester 95.11% 94.84% 96.86%
Number of salaries quoted 3286 3044 3675
Average salary £37,500 £37,500 £35,000
Average salary % change year-on-year
- +7.14%
90% offered a salary of more than £23,500 £24,000 £22,500
10% offered a salary of more than £55,000 £50,000 £50,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Manchester

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Manchester region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Manchester

2nd Line Support
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Manchester region.

2nd Line Support Salary Trend in Manchester

2nd Line Support
Salary Histogram in Manchester

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Manchester region over the 3 months to 30 January 2015.

2nd Line Support Salary Histogram in Manchester

2nd Line Support
Job Locations in Manchester

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Manchester region over the 3 months to 30 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wigan - 7 £27,500 -
Stockport -4 2 £23,000 +35.29%
Altrincham - 2 £24,250 -
Oldham +5 1 £25,000 +6.38%
Bolton - 1 £20,000 -
Bury - 1 £24,000 -
2nd Line Support
North West

2nd Line Support
Top 30 Related IT Skills in Manchester

For the 6 months to 30 January 2015, IT jobs across the Manchester region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 63 (70.79%) Windows
2 59 (66.29%) Active Directory
3 58 (65.17%) Microsoft
4 34 (38.20%) MS Exchange
5 33 (37.08%) LAN
6 28 (31.46%) Cisco
7 27 (30.34%) WAN
7 27 (30.34%) MS Excel
8 25 (28.09%) VMware
9 24 (26.97%) ITIL
10 23 (25.84%) VMware Infrastructure
11 22 (24.72%) DNS
11 22 (24.72%) Firewall
12 21 (23.60%) DHCP
13 20 (22.47%) SQL Server
14 19 (21.35%) MS Office
14 19 (21.35%) Windows 7
15 18 (20.22%) Exchange Server 2010
15 18 (20.22%) Windows Server 2008
15 18 (20.22%) Windows Server 2012
16 17 (19.10%) Citrix
17 16 (17.98%) Finance
18 15 (16.85%) Windows Server 2003
19 14 (15.73%) Microsoft Certification
19 14 (15.73%) TCP/IP
19 14 (15.73%) Windows XP
20 11 (12.36%) Management Information System
20 11 (12.36%) Hyper-V
21 10 (11.24%) Office 365
21 10 (11.24%) Windows 8

2nd Line Support
Top Related IT Skills in Manchester by Category

For the 6 months to 30 January 2015, IT jobs across the Manchester region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 34 (38.20%) MS Exchange
2 18 (20.22%) Exchange Server 2010
3 7 (7.87%) SharePoint
3 7 (7.87%) SharePoint 2013
4 6 (6.74%) Exchange Server 2007
5 5 (5.62%) IIS
6 4 (4.49%) Exchange Server 2013
7 3 (3.37%) Apache
7 3 (3.37%) CMS
7 3 (3.37%) Exchange Server 2003
8 2 (2.25%) Drupal
8 2 (2.25%) WordPress
8 2 (2.25%) Moodle
8 2 (2.25%) nginx
9 1 (1.12%) JBoss
9 1 (1.12%) IBM Notes
9 1 (1.12%) Tomcat
9 1 (1.12%) GroupWise
9 1 (1.12%) Zimbra
Applications
1 27 (30.34%) MS Excel
2 19 (21.35%) MS Office
3 5 (5.62%) PowerPivot
4 3 (3.37%) MS PowerPoint
Business Applications
1 3 (3.37%) Dynamics AX
2 1 (1.12%) Magento
Cloud Services
1 10 (11.24%) Office 365
Communications & Networking
1 33 (37.08%) LAN
2 27 (30.34%) WAN
3 22 (24.72%) DNS
3 22 (24.72%) Firewall
4 21 (23.60%) DHCP
5 14 (15.73%) TCP/IP
6 10 (11.24%) MPLS
7 9 (10.11%) Wireless
8 8 (8.99%) Wi-Fi
8 8 (8.99%) SAN
9 6 (6.74%) VLAN
9 6 (6.74%) VoIP
10 5 (5.62%) VPN
10 5 (5.62%) Ethernet
10 5 (5.62%) Cisco IOS
11 4 (4.49%) Network Security
11 4 (4.49%) IPv4
12 3 (3.37%) Internet
13 2 (2.25%) SNMP
13 2 (2.25%) SMTP
Database & Business Intelligence
1 20 (22.47%) SQL Server
2 7 (7.87%) Crystal Reports
2 7 (7.87%) SQL Server Integration Services
3 3 (3.37%) MySQL
4 2 (2.25%) SQL Server 2008
4 2 (2.25%) SQL Server 2012
5 1 (1.12%) RDBMS
5 1 (1.12%) PostgreSQL
5 1 (1.12%) Relational Database
Development Applications
1 5 (5.62%) Visual Studio
General
1 16 (17.98%) Finance
2 4 (4.49%) Marketing
3 3 (3.37%) Automotive
3 3 (3.37%) Law
3 3 (3.37%) Legal
3 3 (3.37%) Banking
4 2 (2.25%) Advertising
5 1 (1.12%) Front Office
5 1 (1.12%) Telecoms
5 1 (1.12%) Retail
Libraries, Frameworks & Software Standards
1 4 (4.49%) .NET
Miscellaneous
1 11 (12.36%) Management Information System
2 5 (5.62%) Replication
3 4 (4.49%) Analytical Skills
4 3 (3.37%) Thin Client
4 3 (3.37%) Fat Client
5 2 (2.25%) Open Source
6 1 (1.12%) EPoS
6 1 (1.12%) Blackberry
6 1 (1.12%) iPhone
6 1 (1.12%) iPad
6 1 (1.12%) Statistics
6 1 (1.12%) Computer Science
Operating Systems
1 63 (70.79%) Windows
2 19 (21.35%) Windows 7
3 18 (20.22%) Windows Server 2008
3 18 (20.22%) Windows Server 2012
4 15 (16.85%) Windows Server 2003
5 14 (15.73%) Windows XP
6 10 (11.24%) Windows 8
7 5 (5.62%) Linux
7 5 (5.62%) Android
8 3 (3.37%) Mac OS X
9 1 (1.12%) Windows 2000
9 1 (1.12%) Windows NT
9 1 (1.12%) Red Hat Enterprise Linux
9 1 (1.12%) Windows Vista
Processes & Methodologies
1 24 (26.97%) ITIL
2 9 (10.11%) Service Management
2 9 (10.11%) Incident Management
3 7 (7.87%) Agile Software Development
3 7 (7.87%) Disaster Recovery
3 7 (7.87%) Kalman Filter
4 5 (5.62%) ERP
4 5 (5.62%) Validation
4 5 (5.62%) Time Management
4 5 (5.62%) Line Management
5 4 (4.49%) Software Distribution
5 4 (4.49%) Problem Management
5 4 (4.49%) Demand Management
5 4 (4.49%) Information Security
5 4 (4.49%) Asset Management
5 4 (4.49%) E-Commerce
6 3 (3.37%) Scrum
6 3 (3.37%) ITIL V2
6 3 (3.37%) Online Marketing
6 3 (3.37%) ISMS
Programming Languages
1 10 (11.24%) SQL
2 9 (10.11%) PowerShell
3 5 (5.62%) T-SQL
3 5 (5.62%) C
4 3 (3.37%) VB.NET
4 3 (3.37%) PHP
5 1 (1.12%) PL/SQL
5 1 (1.12%) Java
5 1 (1.12%) Bash Shell
Qualifications
1 14 (15.73%) Microsoft Certification
2 9 (10.11%) CCNA
2 9 (10.11%) Cisco Certification
3 8 (8.99%) MCITP
3 8 (8.99%) MCP
4 6 (6.74%) MCTS
5 5 (5.62%) MCSE
6 4 (4.49%) VMware Certified Professional (VCP)
6 4 (4.49%) MCSA
7 2 (2.25%) Degree
7 2 (2.25%) NCDA
7 2 (2.25%) CCA
7 2 (2.25%) Citrix Certification
8 1 (1.12%) ITIL Certification
8 1 (1.12%) MCDST
8 1 (1.12%) SC Cleared
8 1 (1.12%) Security Cleared
Quality Assurance & Compliance
1 8 (8.99%) SLA
2 3 (3.37%) ISO/IEC 27001
3 2 (2.25%) QA
System Software
1 59 (66.29%) Active Directory
2 23 (25.84%) VMware Infrastructure
3 11 (12.36%) Hyper-V
4 8 (8.99%) vSphere
5 6 (6.74%) XenDesktop
6 2 (2.25%) XenApp
6 2 (2.25%) XenServer
7 1 (1.12%) VMware ESX
Systems Management
1 7 (7.87%) WSUS
1 7 (7.87%) SCCM
2 5 (5.62%) WMI
3 3 (3.37%) Backup Exec
3 3 (3.37%) SCOM
4 1 (1.12%) Hyperic
4 1 (1.12%) SCDPM
Vendors
1 58 (65.17%) Microsoft
2 28 (31.46%) Cisco
3 25 (28.09%) VMware
4 17 (19.10%) Citrix
5 9 (10.11%) Dell
6 7 (7.87%) NetApp
7 6 (6.74%) Sophos
8 5 (5.62%) EMC
8 5 (5.62%) Avaya
8 5 (5.62%) WatchGuard
9 4 (4.49%) TOWER Software
9 4 (4.49%) Symantec
10 3 (3.37%) McAfee
11 2 (2.25%) Apple
11 2 (2.25%) HP
11 2 (2.25%) Oracle
12 1 (1.12%) Juniper
12 1 (1.12%) Salesforce.com
12 1 (1.12%) Novell
12 1 (1.12%) Lotus
Manchester, Lancashire
Circle Recruitment
Salary: £28000 - £32000 per annum
Posted: 18 hours ago
Manchester
Ascent People
Salary: £20000 - £25000 per annum + Benefits
Posted: 22 hours ago
Manchester, Lancashire
Circle Recruitment
Salary: £22000 - £27000 per annum + Benefits
Posted: Yesterday
Rochdale, Lancashire
Zen Internet Ltd
Salary: From £18,000 to £20,000 per annum depending on experience + benefits
Posted: Yesterday
Manchester, Lancashire
Oscar Associates (UK) Ltd
Salary: £18000 - £25000 per annum + Benefits
Posted: 2 days ago
Manchester, Lancashire
Oscar Associates (UK) Ltd
Salary: £20000 - £25000 per annum + Benefits
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Manchester, Lancashire
Experis Ltd
Salary: £25000.00 - £28500.00 per annum + benefits
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Manchester
Nigel Frank International Limited - Newcastle
Salary: £25000 - £35000 per annum + Benefits
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Adria Solutions Ltd
Salary: £22000 - £28000 per annum + Benefits + Bonus
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