The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Manchester region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 26 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
26 May 2015
Same period 2014 Same period 2013
Second Line Support
Rank 142 141 170
Rank change year-on-year
-1 +29
Permanent jobs requiring a 2nd Line Support 37 45 24
As % of all permanent IT jobs located in Manchester 1.13% 1.16% 0.59%
As % of the Job Titles category 1.18% 1.23% 0.62%
Number of salaries quoted 31 35 23
Average salary £24,000 £23,000 £22,500
Average salary % change year-on-year
+4.34% +2.22%
90% offered a salary of more than £21,500 £19,500 £19,500
10% offered a salary of more than £27,500 £27,400 £25,000
UK excluding London average salary £24,500 £24,500 £25,000
% change year-on-year
- -2.00%
2nd Line Support
North West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Manchester region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Manchester
Permanent IT job ads with a match in the
Job Titles category
3125 3663 3899
As % of all permanent IT jobs located in Manchester 95.27% 94.82% 95.73%
Number of salaries quoted 2554 3029 3369
Average salary £40,000 £37,500 £35,000
Average salary % change year-on-year
+6.66% +7.14%
90% offered a salary of more than £25,000 £23,000 £23,500
10% offered a salary of more than £55,000 £50,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support
Jobs Demand Trend in Manchester

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Manchester region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Manchester

2nd Line Support
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Manchester region.

2nd Line Support Salary Trend in Manchester

2nd Line Support
Salary Histogram in Manchester

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Manchester region over the 3 months to 26 May 2015.

2nd Line Support Salary Histogram in Manchester

2nd Line Support
Job Locations in Manchester

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Manchester region over the 3 months to 26 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Salford +5 2 £24,500 +11.36% 1
Stockport - 2 £22,000 -
Bolton +5 1 £25,000 +25.00%
Oldham - 1 - -
Sale - 1 £20,000 -
Altrincham - 1 £20,500 -
2nd Line Support
North West

2nd Line Support
Top 30 Related IT Skills in Manchester

For the 6 months to 26 May 2015, IT jobs across the Manchester region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 76 (84.44%) Windows
2 63 (70.00%) Active Directory
3 62 (68.89%) Microsoft
4 40 (44.44%) LAN
5 38 (42.22%) MS Exchange
6 33 (36.67%) Windows 7
7 32 (35.56%) ITIL
8 29 (32.22%) MS Excel
8 29 (32.22%) Citrix
8 29 (32.22%) Cisco
8 29 (32.22%) Windows Server 2012
9 28 (31.11%) Windows Server 2008
9 28 (31.11%) WAN
10 27 (30.00%) Exchange Server 2010
11 25 (27.78%) VMware
12 24 (26.67%) DNS
12 24 (26.67%) Microsoft Certification
13 23 (25.56%) DHCP
13 23 (25.56%) SQL Server
14 22 (24.44%) Firewall
15 21 (23.33%) VMware Infrastructure
16 20 (22.22%) MS Office
17 19 (21.11%) Windows XP
17 19 (21.11%) Finance
18 18 (20.00%) TCP/IP
18 18 (20.00%) Hyper-V
19 17 (18.89%) SAN
20 16 (17.78%) VPN
20 16 (17.78%) MCP
20 16 (17.78%) Wi-Fi

2nd Line Support
Top Related IT Skills in Manchester by Category

For the 6 months to 26 May 2015, IT jobs across the Manchester region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 38 (42.22%) MS Exchange
2 27 (30.00%) Exchange Server 2010
3 16 (17.78%) Exchange Server 2013
4 12 (13.33%) Exchange Server 2007
5 7 (7.78%) Exchange Server 2003
6 6 (6.67%) SharePoint
7 5 (5.56%) IIS
7 5 (5.56%) SharePoint 2013
8 3 (3.33%) Apache
8 3 (3.33%) CMS
9 2 (2.22%) Drupal
9 2 (2.22%) WordPress
9 2 (2.22%) nginx
9 2 (2.22%) Moodle
10 1 (1.11%) Site Server
10 1 (1.11%) Tomcat
10 1 (1.11%) JBoss
10 1 (1.11%) SharePoint 2010
10 1 (1.11%) Lync
Applications
1 29 (32.22%) MS Excel
2 20 (22.22%) MS Office
3 3 (3.33%) PowerPivot
4 1 (1.11%) Acrobat
Business Applications
1 1 (1.11%) Magento
1 1 (1.11%) SAP Oil and Gas
1 1 (1.11%) Dynamics AX
Cloud Services
1 8 (8.89%) Office 365
2 3 (3.33%) Mimecast
Communications & Networking
1 40 (44.44%) LAN
2 28 (31.11%) WAN
3 24 (26.67%) DNS
4 23 (25.56%) DHCP
5 22 (24.44%) Firewall
6 18 (20.00%) TCP/IP
7 17 (18.89%) SAN
8 16 (17.78%) VPN
8 16 (17.78%) Wi-Fi
9 12 (13.33%) IPv4
10 11 (12.22%) Cisco IOS
11 10 (11.11%) VoIP
12 9 (10.00%) Ethernet
12 9 (10.00%) MPLS
13 6 (6.67%) Wireless
14 4 (4.44%) Network Security
14 4 (4.44%) VLAN
15 3 (3.33%) Internet
16 2 (2.22%) IP Telephony
17 1 (1.11%) SMTP
Database & Business Intelligence
1 23 (25.56%) SQL Server
2 5 (5.56%) SQL Server 2008
2 5 (5.56%) SQL Server 2012
3 4 (4.44%) SQL Server Integration Services
3 4 (4.44%) Crystal Reports
4 3 (3.33%) MySQL
5 2 (2.22%) Relational Database
6 1 (1.11%) RDBMS
6 1 (1.11%) PostgreSQL
Development Applications
1 3 (3.33%) Visual Studio
General
1 19 (21.11%) Finance
2 5 (5.56%) Legal
3 4 (4.44%) Advertising
3 4 (4.44%) Telecoms
3 4 (4.44%) Law
4 1 (1.11%) Front Office
4 1 (1.11%) Back Office
4 1 (1.11%) Electronics
4 1 (1.11%) Manufacturing
4 1 (1.11%) Retail
4 1 (1.11%) Marketing
Libraries, Frameworks & Software Standards
1 2 (2.22%) .NET
2 1 (1.11%) COM
Miscellaneous
1 9 (10.00%) Management Information System
2 7 (7.78%) Blackberry
2 7 (7.78%) Analytical Skills
3 6 (6.67%) iPhone
4 5 (5.56%) Replication
4 5 (5.56%) iPad
5 4 (4.44%) Fat Client
5 4 (4.44%) Thin Client
6 2 (2.22%) Enterprise Software
6 2 (2.22%) Computer Science
7 1 (1.11%) EPoS
7 1 (1.11%) DTV
7 1 (1.11%) CMDB
7 1 (1.11%) Data Centre
Operating Systems
1 76 (84.44%) Windows
2 33 (36.67%) Windows 7
3 29 (32.22%) Windows Server 2012
4 28 (31.11%) Windows Server 2008
5 19 (21.11%) Windows XP
6 16 (17.78%) Windows 8
7 15 (16.67%) Windows Server 2003
8 11 (12.22%) Android
9 5 (5.56%) Mac OS X
10 4 (4.44%) Windows Vista
10 4 (4.44%) Linux
11 2 (2.22%) UNIX
12 1 (1.11%) NetWare
12 1 (1.11%) Red Hat Enterprise Linux
Processes & Methodologies
1 32 (35.56%) ITIL
2 15 (16.67%) Incident Management
3 6 (6.67%) Service Management
4 4 (4.44%) Kalman Filter
4 4 (4.44%) Line Management
4 4 (4.44%) Time Management
4 4 (4.44%) Change Management
5 3 (3.33%) ERP
5 3 (3.33%) Disaster Recovery
5 3 (3.33%) Service Delivery
5 3 (3.33%) Asset Management
5 3 (3.33%) Validation
5 3 (3.33%) Information Security
5 3 (3.33%) Software Distribution
5 3 (3.33%) Demand Management
5 3 (3.33%) Server Patching
6 2 (2.22%) Agile Software Development
6 2 (2.22%) Logistics
6 2 (2.22%) Open Source
6 2 (2.22%) Migration
Programming Languages
1 9 (10.00%) SQL
2 5 (5.56%) PowerShell
3 4 (4.44%) T-SQL
4 3 (3.33%) C
4 3 (3.33%) PHP
5 1 (1.11%) PL/SQL
5 1 (1.11%) C#
5 1 (1.11%) Java
5 1 (1.11%) Bash Shell
Qualifications
1 24 (26.67%) Microsoft Certification
2 16 (17.78%) MCP
3 12 (13.33%) MCTS
4 9 (10.00%) CCNA
4 9 (10.00%) Cisco Certification
4 9 (10.00%) MCITP
5 8 (8.89%) MCSA
6 6 (6.67%) VMware Certified Professional (VCP)
6 6 (6.67%) NCDA
6 6 (6.67%) MCSE
6 6 (6.67%) CCA
6 6 (6.67%) Citrix Certification
7 5 (5.56%) Degree
8 4 (4.44%) MCDST
9 1 (1.11%) ITIL Certification
9 1 (1.11%) MOS
9 1 (1.11%) Security Cleared
9 1 (1.11%) CCENT
Quality Assurance & Compliance
1 14 (15.56%) SLA
2 2 (2.22%) QA
System Software
1 63 (70.00%) Active Directory
2 21 (23.33%) VMware Infrastructure
3 18 (20.00%) Hyper-V
4 14 (15.56%) XenDesktop
5 9 (10.00%) vSphere
6 6 (6.67%) XenApp
7 5 (5.56%) XenServer
8 1 (1.11%) Firmware
Systems Management
1 10 (11.11%) SCCM
2 4 (4.44%) WSUS
2 4 (4.44%) SCOM
3 3 (3.33%) WMI
4 1 (1.11%) Backup Exec
4 1 (1.11%) Hyperic
Vendors
1 62 (68.89%) Microsoft
2 29 (32.22%) Citrix
2 29 (32.22%) Cisco
3 25 (27.78%) VMware
4 15 (16.67%) NetApp
5 13 (14.44%) Dell
6 7 (7.78%) Avaya
7 5 (5.56%) HP
7 5 (5.56%) McAfee
7 5 (5.56%) Sophos
8 3 (3.33%) EMC
8 3 (3.33%) Oracle
8 3 (3.33%) Symantec
8 3 (3.33%) TOWER Software
8 3 (3.33%) WatchGuard
9 2 (2.22%) Veeam
9 2 (2.22%) SAP
9 2 (2.22%) Adobe
10 1 (1.11%) Red Hat
10 1 (1.11%) Apple
Rochdale, Lancashire
Greywood Associates Limited
Salary: £18000 - £22000 per annum + bens
Posted: 3 days ago
Wigan, Lancashire
Senitor Associates
Salary: £18000 - £20000 per annum
Posted: 4 days ago
Manchester, Lancashire
Senitor Associates
Salary: £23000 per annum + Pension
Posted: 5 days ago
Salford, Lancashire
Circle Recruitment
Salary: £24000 - £25000 per annum
Posted: 6 days ago
Rochdale, Lancashire
Zen Internet Ltd
Salary: From £18,000 to £20,500 per annum depending on experience + benefits
Posted: 6 days ago