The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised for the Manchester region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 28 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Manchester region.

Location
3 months to
28 Jul 2014
Same period 2013 Same period 2012
Second Line Support
Rank 155 146 161
Rank change year-on-year
-9 +15
Permanent jobs requiring a 2nd Line Support 32 29 17
As % of all permanent IT jobs located in Manchester 0.80% 0.70% 0.45%
As % of the Job Titles category 0.84% 0.74% 0.46%
Number of salaries quoted 29 26 17
Average salary £22,000 £25,000 £22,500
Average salary % change year-on-year
-12.00% +11.11%
90% offered a salary of more than £19,500 £19,250 £19,000
10% offered a salary of more than £30,500 £34,500 £24,200
UK excluding London average salary £24,500 £25,000 £25,000
% change year-on-year
-2.00% -
Job Titles Category
Manchester
Permanent IT job ads with a match in the
Job Titles category
3794 3920 3659
As % of all permanent IT jobs located in Manchester 94.50% 95.05% 96.11%
Number of salaries quoted 3123 3390 3225
Average salary £37,500 £35,000 £35,000
Average salary % change year-on-year
+7.14% -
90% offered a salary of more than £22,500 £23,500 £22,500
10% offered a salary of more than £55,000 £50,000 £50,000
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
2nd Line Support
North West

2nd Line Support
Jobs Demand Trend in Manchester

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Manchester region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Manchester

2nd Line Support
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Manchester region.

2nd Line Support Salary Trend in Manchester

2nd Line Support
Salary Histogram in Manchester

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Manchester region over the 3 months to 28 July 2014.

2nd Line Support Salary Histogram in Manchester

2nd Line Support
Job Locations in Manchester

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Manchester region over the 3 months to 28 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Rochdale -9 2 £25,000 +31.57%
Stockport +1 1 £30,000 +46.34%
Bolton - 1 £19,000 -
Salford - 1 £22,000 -
2nd Line Support
North West

2nd Line Support
Top 30 Related IT Skills in Manchester

For the 6 months to 28 July 2014, IT jobs across the Manchester region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 72 (80.00%) Windows
2 51 (56.67%) Microsoft
3 46 (51.11%) Active Directory
4 37 (41.11%) MS Excel
5 31 (34.44%) Citrix
5 31 (34.44%) MS Exchange
6 29 (32.22%) Windows 7
7 28 (31.11%) TCP/IP
8 27 (30.00%) ITIL
8 27 (30.00%) VMware
9 26 (28.89%) MS Office
10 24 (26.67%) Windows Server 2008
11 23 (25.56%) VMware Infrastructure
11 23 (25.56%) Windows Server 2003
12 22 (24.44%) Windows XP
13 21 (23.33%) Firewall
14 20 (22.22%) Finance
14 20 (22.22%) SQL
15 19 (21.11%) WAN
15 19 (21.11%) LAN
15 19 (21.11%) Microsoft Certification
16 17 (18.89%) Internet
17 16 (17.78%) IIS
17 16 (17.78%) Hyper-V
18 15 (16.67%) MCP
18 15 (16.67%) SLA
19 14 (15.56%) Cisco
19 14 (15.56%) Wi-Fi
19 14 (15.56%) SCCM
19 14 (15.56%) SCOM

2nd Line Support
Top Related IT Skills in Manchester by Category

For the 6 months to 28 July 2014, IT jobs across the Manchester region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 31 (34.44%) MS Exchange
2 16 (17.78%) IIS
3 10 (11.11%) Exchange Server 2010
4 8 (8.89%) Exchange Server 2007
5 5 (5.56%) Exchange Server 2013
6 4 (4.44%) SharePoint
7 3 (3.33%) Exchange Server 2003
8 2 (2.22%) IBM Notes
8 2 (2.22%) TPMS
9 1 (1.11%) Blackberry Enterprise Server
Applications
1 37 (41.11%) MS Excel
2 26 (28.89%) MS Office
3 1 (1.11%) MS PowerPoint
Business Applications
1 3 (3.33%) Dynamics CRM
2 1 (1.11%) Dynamics NAV
Cloud Services
1 2 (2.22%) Amazon AWS
2 1 (1.11%) Office 365
2 1 (1.11%) Microsoft Azure
Communications & Networking
1 28 (31.11%) TCP/IP
2 21 (23.33%) Firewall
3 19 (21.11%) WAN
3 19 (21.11%) LAN
4 17 (18.89%) Internet
5 14 (15.56%) Wi-Fi
6 12 (13.33%) DNS
7 7 (7.78%) Cisco Nexus
8 6 (6.67%) SAN
9 5 (5.56%) VPN
10 2 (2.22%) ADSL
11 1 (1.11%) Wireless
11 1 (1.11%) Intrusion Detection
11 1 (1.11%) VoIP
11 1 (1.11%) 3G
Database & Business Intelligence
1 9 (10.00%) SQL Server
2 7 (7.78%) SQL Server 2008
2 7 (7.78%) SQL Server 2012
3 1 (1.11%) Crystal Reports
General
1 20 (22.22%) Finance
2 9 (10.00%) Telecoms
2 9 (10.00%) Retail
3 8 (8.89%) Greek Language
3 8 (8.89%) Polish Language
4 2 (2.22%) Law
4 2 (2.22%) Legal
4 2 (2.22%) Advertising
4 2 (2.22%) Banking
5 1 (1.11%) Publishing
5 1 (1.11%) Marketing
Libraries, Frameworks & Software Standards
1 2 (2.22%) .NET
1 2 (2.22%) Web Services
2 1 (1.11%) .NET Framework
2 1 (1.11%) WCF
2 1 (1.11%) ASP.NET
Miscellaneous
1 3 (3.33%) Blackberry
1 3 (3.33%) iPhone
2 2 (2.22%) iSeries
2 2 (2.22%) Statistics
3 1 (1.11%) Data Protection Act
3 1 (1.11%) Computer Science
3 1 (1.11%) Video Conferencing
3 1 (1.11%) Fat Client
3 1 (1.11%) Thin Client
3 1 (1.11%) iPad
Operating Systems
1 72 (80.00%) Windows
2 29 (32.22%) Windows 7
3 24 (26.67%) Windows Server 2008
4 23 (25.56%) Windows Server 2003
5 22 (24.44%) Windows XP
6 12 (13.33%) Windows Server 2012
7 8 (8.89%) Windows 8
8 4 (4.44%) Windows 2000 Server
8 4 (4.44%) Linux
9 3 (3.33%) Android
10 2 (2.22%) UNIX
11 1 (1.11%) Apple iOS
Processes & Methodologies
1 27 (30.00%) ITIL
2 11 (12.22%) Service Management
3 8 (8.89%) Service Delivery
4 5 (5.56%) CRM
5 3 (3.33%) Time Management
6 2 (2.22%) Problem Management
6 2 (2.22%) Continuous Improvement
6 2 (2.22%) Change Control
6 2 (2.22%) Incident Management
6 2 (2.22%) Document Management
7 1 (1.11%) ISMS
7 1 (1.11%) Data Protection
7 1 (1.11%) ITIL V2
7 1 (1.11%) Mobile Device Management
Programming Languages
1 20 (22.22%) SQL
2 2 (2.22%) C#
3 1 (1.11%) T-SQL
3 1 (1.11%) VB
3 1 (1.11%) VB.NET
Qualifications
1 19 (21.11%) Microsoft Certification
2 15 (16.67%) MCP
3 12 (13.33%) MCSE
4 11 (12.22%) Citrix Certification
5 10 (11.11%) MCITP
6 9 (10.00%) MCTS
6 9 (10.00%) ITIL Certification
7 8 (8.89%) Security Cleared
8 5 (5.56%) VMware Certified Professional (VCP)
8 5 (5.56%) MCSA
9 3 (3.33%) Cisco Certification
9 3 (3.33%) CCNA
9 3 (3.33%) CCA
10 2 (2.22%) HND
10 2 (2.22%) Degree
11 1 (1.11%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 15 (16.67%) SLA
2 1 (1.11%) ISO/IEC 27001
System Software
1 46 (51.11%) Active Directory
2 23 (25.56%) VMware Infrastructure
3 16 (17.78%) Hyper-V
4 7 (7.78%) vSphere
5 1 (1.11%) Xen
5 1 (1.11%) VMware Server
5 1 (1.11%) Terminal Services
5 1 (1.11%) XenApp
5 1 (1.11%) XenServer
5 1 (1.11%) XenDesktop
Systems Management
1 14 (15.56%) SCCM
1 14 (15.56%) SCOM
2 3 (3.33%) DameWare
2 3 (3.33%) Backup Exec
3 1 (1.11%) Systems Management Server (SMS)
Vendors
1 51 (56.67%) Microsoft
2 31 (34.44%) Citrix
3 27 (30.00%) VMware
4 14 (15.56%) Cisco
5 11 (12.22%) Dell
6 9 (10.00%) HP
6 9 (10.00%) McAfee
7 8 (8.89%) Fujitsu
8 7 (7.78%) NetApp
9 4 (4.44%) Symantec
10 3 (3.33%) WatchGuard
10 3 (3.33%) Avaya
10 3 (3.33%) Sun
11 2 (2.22%) Lotus
11 2 (2.22%) Sophos
11 2 (2.22%) IBM
12 1 (1.11%) Wyse
12 1 (1.11%) Apple
12 1 (1.11%) Salesforce.com
12 1 (1.11%) Acronis