The statistics below represent IT jobs advertised across the Manchester region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 27 February 2017 with a comparison to same period over 2 years.

3 months to
27 Feb 2017
Same period 2016 Same period 2015
Second Line Support
North West / Manchester
Rank 177 122 135
Rank change year-on-year
-55 +13
Permanent jobs requiring a 2nd Line Support 27 55 58
As % of all permanent IT jobs located in Manchester 0.70% 1.68% 1.47%
As % of the Job Titles category 0.73% 1.73% 1.52%
Number of salaries quoted 26 51 52
Median salary £25,500 £23,000 £24,000
Median salary % change year-on-year
+10.86% -4.16%
90% offered a salary of more than £22,000 £20,000 £20,550
10% offered a salary of more than £32,500 £28,000 £28,450
UK excluding London median salary £25,000 £25,500 £25,000
% change year-on-year
-1.96% +2.00%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Manchester region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Manchester
Permanent IT job ads with a match in the
Job Titles category
3706 3181 3817
As % of all permanent IT jobs located in Manchester 96.69% 97.28% 96.88%
Number of salaries quoted 3103 2631 3212
Median salary £42,500 £41,500 £37,500
Median salary % change year-on-year
+2.40% +10.66%
90% offered a salary of more than £26,500 £25,000 £24,500
10% offered a salary of more than £60,000 £55,000 £60,000
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

2nd Line Support
Jobs Demand Trend in Manchester

The demand trend of job ads across the Manchester region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in Manchester

2nd Line Support
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Manchester region.

2nd Line Support Salary Trend in Manchester

2nd Line Support
Job Locations in Manchester

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Manchester region over the 3 months to 27 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Stockport +6 4 £23,250 +3.33%
Altrincham - 3 £26,500 -
Salford -1 2 £22,000 +2.32%
Oldham - 1 £25,000 - 1
2nd Line Support
North West

2nd Line Support Skill Set
Top 30 Related IT Skills in Manchester

For the 6 months to 27 February 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Manchester region featuring 2nd Line Support in the job title.

1 72 (82.76%) Windows
2 59 (67.82%) Microsoft
3 58 (66.67%) Active Directory
4 47 (54.02%) ITIL
5 43 (49.43%) Windows 7
6 41 (47.13%) MS Exchange
7 27 (31.03%) Windows Server 2008
7 27 (31.03%) Cisco
8 24 (27.59%) WAN
9 23 (26.44%) MS Excel
9 23 (26.44%) MS Office
10 22 (25.29%) LAN
10 22 (25.29%) VMware
11 20 (22.99%) Windows Server
12 19 (21.84%) TCP/IP
13 18 (20.69%) VMware Infrastructure
13 18 (20.69%) Windows Server 2012
14 16 (18.39%) Microsoft Certification
15 15 (17.24%) Terminal Services
15 15 (17.24%) Office 365
16 14 (16.09%) Hyper-V
16 14 (16.09%) Windows Server 2003
16 14 (16.09%) SLA
16 14 (16.09%) CMDB
17 13 (14.94%) SQL Server
17 13 (14.94%) Exchange Server 2010
18 12 (13.79%) DNS
19 11 (12.64%) Firewall
20 10 (11.49%) Problem Management
20 10 (11.49%) SCCM

2nd Line Support Skill Set
Top Related IT Skills in Manchester by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 41 (47.13%) MS Exchange
2 13 (14.94%) Exchange Server 2010
3 9 (10.34%) Exchange Server 2013
3 9 (10.34%) SharePoint
4 4 (4.60%) SharePoint 2013
4 4 (4.60%) Skype for Business
5 3 (3.45%) Exchange Server 2003
6 2 (2.30%) BizTalk Server
6 2 (2.30%) Exchange Server 2007
Applications
1 23 (26.44%) MS Excel
1 23 (26.44%) MS Office
Business Applications
1 2 (2.30%) Temenos T24
2 1 (1.15%) Dynamics CRM
Cloud Services
1 15 (17.24%) Office 365
2 1 (1.15%) Microsoft Azure
2 1 (1.15%) SaaS
Communications & Networking
1 24 (27.59%) WAN
2 22 (25.29%) LAN
3 19 (21.84%) TCP/IP
4 12 (13.79%) DNS
5 11 (12.64%) Firewall
6 10 (11.49%) DHCP
7 8 (9.20%) Wi-Fi
8 7 (8.05%) VoIP
9 4 (4.60%) BGP
9 4 (4.60%) OSPF
9 4 (4.60%) Skype
9 4 (4.60%) SNMP
10 3 (3.45%) Internet
11 2 (2.30%) Ethernet
11 2 (2.30%) VPN
12 1 (1.15%) Cisco IOS
12 1 (1.15%) DMZ
12 1 (1.15%) IP Telephony
12 1 (1.15%) MPLS
12 1 (1.15%) Remote Desktop
Database & Business Intelligence
1 13 (14.94%) SQL Server
2 2 (2.30%) SQL Server 2008
2 2 (2.30%) SQL Server 2012
3 1 (1.15%) Big Data
3 1 (1.15%) MySQL
Development Applications
1 1 (1.15%) Firebug
General
1 5 (5.75%) Finance
2 3 (3.45%) Retail
3 1 (1.15%) Advertising
3 1 (1.15%) Back Office
3 1 (1.15%) Manufacturing
3 1 (1.15%) Marketing
3 1 (1.15%) Telecoms
Libraries, Frameworks & Software Standards
1 3 (3.45%) Software Packaging
2 2 (2.30%) .NET
3 1 (1.15%) CSS
3 1 (1.15%) HTML
Miscellaneous
1 14 (16.09%) CMDB
2 5 (5.75%) Data Centre
3 4 (4.60%) Wiki
4 3 (3.45%) Management Information System
5 2 (2.30%) Analytical Skills
5 2 (2.30%) Driving Licence
5 2 (2.30%) iPad
5 2 (2.30%) Mobile Computing
6 1 (1.15%) Blackberry
6 1 (1.15%) Life Science
6 1 (1.15%) User Experience
6 1 (1.15%) Video Conferencing
Operating Systems
1 72 (82.76%) Windows
2 43 (49.43%) Windows 7
3 27 (31.03%) Windows Server 2008
4 20 (22.99%) Windows Server
5 18 (20.69%) Windows Server 2012
6 14 (16.09%) Windows Server 2003
7 9 (10.34%) Windows XP
8 8 (9.20%) Linux
9 6 (6.90%) Windows 8
10 4 (4.60%) Windows 10
11 3 (3.45%) Unix
12 2 (2.30%) AIX
12 2 (2.30%) Data ONTAP
13 1 (1.15%) Mac OS
13 1 (1.15%) Red Hat Enterprise Linux
Processes & Methodologies
1 47 (54.02%) ITIL
2 10 (11.49%) Problem Management
3 8 (9.20%) Change Management
4 5 (5.75%) ITIL V3
4 5 (5.75%) Knowledge Management
5 4 (4.60%) Data Validation
5 4 (4.60%) Network Monitoring
5 4 (4.60%) Ticket Management
5 4 (4.60%) Validation
6 3 (3.45%) Issue Tracking
6 3 (3.45%) Service Management
7 2 (2.30%) Configuration Management
7 2 (2.30%) Disaster Recovery
7 2 (2.30%) Release Management
7 2 (2.30%) Service Desk Management
7 2 (2.30%) Time Management
8 1 (1.15%) CRM
8 1 (1.15%) Data Security
8 1 (1.15%) Online Security
8 1 (1.15%) Web Development
Programming Languages
1 8 (9.20%) SQL
2 7 (8.05%) PowerShell
3 5 (5.75%) VBScript
4 2 (2.30%) C#
4 2 (2.30%) Java
5 1 (1.15%) JavaScript
Qualifications
1 16 (18.39%) Microsoft Certification
2 9 (10.34%) MCP
3 8 (9.20%) Cisco Certification
4 7 (8.05%) MCSA
5 6 (6.90%) Degree
5 6 (6.90%) MCSE
6 5 (5.75%) CCNP
6 5 (5.75%) CCSE
7 3 (3.45%) CCNA
7 3 (3.45%) MCITP
7 3 (3.45%) MCTS
8 2 (2.30%) NCIE
8 2 (2.30%) VMware Certified Professional (VCP)
9 1 (1.15%) ITIL Certification
Quality Assurance & Compliance
1 14 (16.09%) SLA
System Software
1 58 (66.67%) Active Directory
2 18 (20.69%) VMware Infrastructure
3 15 (17.24%) Terminal Services
4 14 (16.09%) Hyper-V
5 2 (2.30%) vSphere
5 2 (2.30%) XenApp
6 1 (1.15%) BitLocker
Systems Management
1 10 (11.49%) SCCM
2 2 (2.30%) AirWatch
3 1 (1.15%) Backup Exec
3 1 (1.15%) HP SIM
3 1 (1.15%) Norton AntiVirus
3 1 (1.15%) WSUS
Vendors
1 59 (67.82%) Microsoft
2 27 (31.03%) Cisco
3 22 (25.29%) VMware
4 9 (10.34%) HP
5 7 (8.05%) Dell
6 6 (6.90%) Intel Security
7 5 (5.75%) CheckPoint
8 4 (4.60%) Citrix
8 4 (4.60%) Extreme Networks
8 4 (4.60%) Juniper
9 2 (2.30%) Avaya
9 2 (2.30%) NetApp
9 2 (2.30%) Veeam
10 1 (1.15%) GFI Software
10 1 (1.15%) Red Hat
10 1 (1.15%) Sage
10 1 (1.15%) ServiceNow
10 1 (1.15%) SolarWinds
10 1 (1.15%) Sophos
10 1 (1.15%) Symantec
Oldham
Recruitment Genius Ltd
Salary: £23000 - £27000 per annum
Posted: 3 days ago
Manchester, Lancashire
FT Select
Salary: Up to £25,000 per annum + bonus + company benefits
Posted: 6 days ago
Manchester, Lancashire
IT Lab
Salary: dependent on experience
Posted: 6 days ago
Manchester
Adria Solutions Ltd
Salary: £24000 per annum + Benefits
Posted: 10 days ago
Sale
CCS IT Solutions Ltd
Salary: £25,000 - £30,000 per year
Posted: 14 days ago
Manchester
Recruitment Genius Ltd
Salary: £19000 - £26000 per annum
Posted: 20 days ago