The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Manchester region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 31 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Oct 2014
Same period 2013 Same period 2012
Second Line Support
Rank 158 152 153
Rank change year-on-year
-6 +1
Permanent jobs requiring a 2nd Line Support 37 27 33
As % of all permanent IT jobs located in Manchester 0.89% 0.72% 0.88%
As % of the Job Titles category 0.93% 0.77% 0.91%
Number of salaries quoted 32 25 29
Average salary £23,000 £21,500 £21,000
Average salary % change year-on-year
+6.97% +2.38%
90% offered a salary of more than £18,050 £18,000 £17,900
10% offered a salary of more than £27,500 £24,600 £32,500
UK excluding London average salary £25,000 £24,500 £24,000
% change year-on-year
+2.04% +2.08%
2nd Line Support
North West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Manchester region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Manchester
Permanent IT job ads with a match in the
Job Titles category
3961 3524 3629
As % of all permanent IT jobs located in Manchester 95.12% 94.28% 97.08%
Number of salaries quoted 3346 3059 3232
Average salary £37,608 £36,500 £35,000
Average salary % change year-on-year
+3.03% +4.28%
90% offered a salary of more than £23,000 £24,000 £24,000
10% offered a salary of more than £55,000 £50,000 £52,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Manchester

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Manchester region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Manchester

2nd Line Support
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Manchester region.

2nd Line Support Salary Trend in Manchester

2nd Line Support
Salary Histogram in Manchester

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Manchester region over the 3 months to 31 October 2014.

2nd Line Support Salary Histogram in Manchester

2nd Line Support
Job Locations in Manchester

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Manchester region over the 3 months to 31 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Stockport - 4 £27,000 -
Bolton +2 1 £20,000 -6.97%
Altrincham -3 1 £20,000 -11.11%
Sale - 1 - -
2nd Line Support
North West

2nd Line Support
Top 30 Related IT Skills in Manchester

For the 6 months to 31 October 2014, IT jobs across the Manchester region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 47 (71.21%) Windows
2 35 (53.03%) Active Directory
3 33 (50.00%) Microsoft
4 27 (40.91%) MS Excel
5 21 (31.82%) TCP/IP
6 19 (28.79%) MS Exchange
7 17 (25.76%) MS Office
7 17 (25.76%) Firewall
8 16 (24.24%) DNS
9 15 (22.73%) Windows Server 2008
10 14 (21.21%) ITIL
11 13 (19.70%) Internet
11 13 (19.70%) Citrix
12 12 (18.18%) Windows Server 2003
12 12 (18.18%) Windows 7
13 11 (16.67%) IIS
13 11 (16.67%) VMware
14 10 (15.15%) LAN
14 10 (15.15%) Cisco
14 10 (15.15%) VMware Infrastructure
15 9 (13.64%) Windows XP
16 8 (12.12%) WAN
16 8 (12.12%) SLA
16 8 (12.12%) Windows Server 2012
17 7 (10.61%) Finance
18 6 (9.09%) Dell
18 6 (9.09%) MCP
19 5 (7.58%) DHCP
19 5 (7.58%) Microsoft Certification
19 5 (7.58%) Marketing

2nd Line Support
Top Related IT Skills in Manchester by Category

For the 6 months to 31 October 2014, IT jobs across the Manchester region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 19 (28.79%) MS Exchange
2 11 (16.67%) IIS
3 4 (6.06%) Exchange Server 2007
4 2 (3.03%) Exchange Server 2010
5 1 (1.52%) Zimbra
5 1 (1.52%) IBM Notes
5 1 (1.52%) GroupWise
5 1 (1.52%) Exchange Server 2003
Applications
1 27 (40.91%) MS Excel
2 17 (25.76%) MS Office
3 4 (6.06%) MS PowerPoint
Business Applications
1 1 (1.52%) Dynamics NAV
1 1 (1.52%) Dynamics CRM
1 1 (1.52%) Dynamics AX
Cloud Services
1 2 (3.03%) Office 365
Communications & Networking
1 21 (31.82%) TCP/IP
2 17 (25.76%) Firewall
3 16 (24.24%) DNS
4 13 (19.70%) Internet
5 10 (15.15%) LAN
6 8 (12.12%) WAN
7 5 (7.58%) DHCP
8 3 (4.55%) VPN
8 3 (4.55%) SAN
8 3 (4.55%) Wi-Fi
9 2 (3.03%) VoIP
9 2 (3.03%) ADSL
10 1 (1.52%) Broadband
10 1 (1.52%) Ethernet
10 1 (1.52%) RIP
10 1 (1.52%) SNMP
10 1 (1.52%) SMTP
10 1 (1.52%) MPLS
10 1 (1.52%) OSPF
10 1 (1.52%) BGP
Database & Business Intelligence
1 3 (4.55%) SQL Server
General
1 7 (10.61%) Finance
2 5 (7.58%) Marketing
3 4 (6.06%) Banking
3 4 (6.06%) Law
4 3 (4.55%) Legal
4 3 (4.55%) Automotive
4 3 (4.55%) Telecoms
5 2 (3.03%) Advertising
5 2 (3.03%) Retail
5 2 (3.03%) Greek Language
5 2 (3.03%) Polish Language
Libraries, Frameworks & Software Standards
1 3 (4.55%) .NET
Miscellaneous
1 2 (3.03%) Analytical Skills
2 1 (1.52%) Blackberry
2 1 (1.52%) Management Information System
2 1 (1.52%) Statistics
2 1 (1.52%) Data Protection Act
2 1 (1.52%) Video Conferencing
Operating Systems
1 47 (71.21%) Windows
2 15 (22.73%) Windows Server 2008
3 12 (18.18%) Windows Server 2003
3 12 (18.18%) Windows 7
4 9 (13.64%) Windows XP
5 8 (12.12%) Windows Server 2012
6 4 (6.06%) Windows 8
6 4 (6.06%) Windows 2000 Server
6 4 (6.06%) Linux
7 1 (1.52%) Windows 2000
7 1 (1.52%) Windows NT
7 1 (1.52%) Windows Vista
Processes & Methodologies
1 14 (21.21%) ITIL
2 4 (6.06%) Service Management
2 4 (6.06%) ITIL V2
2 4 (6.06%) Time Management
2 4 (6.06%) ISMS
3 3 (4.55%) Data Protection
3 3 (4.55%) Online Marketing
3 3 (4.55%) Service Delivery
3 3 (4.55%) Scrum
3 3 (4.55%) Agile Software Development
4 2 (3.03%) Document Management
4 2 (3.03%) Disaster Recovery
5 1 (1.52%) Incident Management
5 1 (1.52%) Resource Management
5 1 (1.52%) Asset Management
5 1 (1.52%) Information Security
5 1 (1.52%) Change Management
5 1 (1.52%) CRM
5 1 (1.52%) Continuous Improvement
5 1 (1.52%) Demand Management
Programming Languages
1 3 (4.55%) SQL
1 3 (4.55%) VB.NET
2 1 (1.52%) PowerShell
Qualifications
1 6 (9.09%) MCP
2 5 (7.58%) Microsoft Certification
3 4 (6.06%) MCITP
4 3 (4.55%) Security Cleared
4 3 (4.55%) ITIL Certification
4 3 (4.55%) MCSE
4 3 (4.55%) CCNA
4 3 (4.55%) Citrix Certification
4 3 (4.55%) Cisco Certification
5 2 (3.03%) MCSA
6 1 (1.52%) HND
6 1 (1.52%) CCA
6 1 (1.52%) VMware Certified Professional (VCP)
6 1 (1.52%) MCTS
6 1 (1.52%) Degree
6 1 (1.52%) SC Cleared
Quality Assurance & Compliance
1 8 (12.12%) SLA
2 4 (6.06%) ISO/IEC 27001
System Software
1 35 (53.03%) Active Directory
2 10 (15.15%) VMware Infrastructure
3 5 (7.58%) Hyper-V
4 1 (1.52%) Terminal Services
4 1 (1.52%) VMware ESX
Systems Management
1 3 (4.55%) DameWare
1 3 (4.55%) Backup Exec
2 2 (3.03%) SCCM
2 2 (3.03%) SCOM
Vendors
1 33 (50.00%) Microsoft
2 13 (19.70%) Citrix
3 11 (16.67%) VMware
4 10 (15.15%) Cisco
5 6 (9.09%) Dell
6 3 (4.55%) HP
6 3 (4.55%) McAfee
7 2 (3.03%) Fujitsu
7 2 (3.03%) Symantec
7 2 (3.03%) Apple
8 1 (1.52%) Salesforce.com
8 1 (1.52%) Scalix
8 1 (1.52%) Redback
8 1 (1.52%) Google
8 1 (1.52%) Sun
8 1 (1.52%) Avaya
8 1 (1.52%) Juniper
8 1 (1.52%) Novell
8 1 (1.52%) Lotus
8 1 (1.52%) Draytek
Manchester, Lancashire
Oscar Associates (UK) Ltd
Salary: £12 - £14 per hour
Posted: Yesterday
Manchester, Lancashire
Remit Resources
Salary: £20000 - £25000 per annum + Full Benefits Package
Posted: Yesterday
Manchester, Lancashire
Oscar Associates (UK) Ltd
Salary: £18000 - £25000 per annum + Benefits
Posted: 3 days ago
Manchester, Lancashire
Circle Recruitment
Salary: £15000 - £20000 per annum + Benefits
Posted: 5 days ago
Manchester
Nigel Frank International Limited - Newcastle
Salary: £25000 - £35000 per annum + Benefits
Posted: 6 days ago
Manchester, Lancashire
Laterooms Ltd
Salary: Competitive + bonus + benefits
Posted: 10 days ago
Manchester
Nigel Frank International Limited - Newcastle
Salary: £25000 - £35000 per annum + Benefits
Posted: 17 days ago