The statistics below represent IT jobs advertised across the Manchester region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 28 August 2016 with a comparison to same period over 2 years.

3 months to
28 Aug 2016
Same period 2015 Same period 2014
Second Line Support
Rank 177 145 158
Rank change year-on-year
-32 +13
Permanent jobs requiring a 2nd Line Support 19 45 31
As % of all permanent IT jobs located in Manchester 0.52% 1.18% 0.76%
As % of the Job Titles category 0.54% 1.21% 0.78%
Number of salaries quoted 15 40 29
Median salary £19,500 £24,000 £23,500
Median salary % change year-on-year
-18.75% +2.12%
UK excluding London median salary £26,000 £25,000 £24,500
% change year-on-year
+4.00% +2.04%
2nd Line Support
North West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Manchester region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Manchester
Permanent IT job ads with a match in the
Job Titles category
3548 3710 3972
As % of all permanent IT jobs located in Manchester 97.42% 96.92% 96.85%
Number of salaries quoted 3001 3117 3251
Median salary £41,500 £40,000 £37,500
Median salary % change year-on-year
+3.75% +6.66%
90% offered a salary of more than £25,250 £25,000 £22,500
10% offered a salary of more than £60,000 £52,500 £55,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

2nd Line Support
Jobs Demand Trend in Manchester

The demand trend of job ads across the Manchester region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in Manchester

2nd Line Support
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Manchester region.

2nd Line Support Salary Trend in Manchester

2nd Line Support
Salary Histogram in Manchester

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Manchester region over the 3 months to 28 August 2016.

2nd Line Support Salary Histogram in Manchester

2nd Line Support
Job Locations in Manchester

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Manchester region over the 3 months to 28 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Rochdale +1 7 £19,500 -17.02%
Bury - 3 £27,000 -
Wigan -2 1 £20,500 +7.89%
Stockport -4 1 £21,000 -6.66%
Bolton -9 1 - -
Oldham - 1 £32,500 -
2nd Line Support
North West

2nd Line Support Skill Set
Top 30 Related IT Skills in Manchester

For the 6 months to 28 August 2016, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Manchester region featuring 2nd Line Support in the job title.

1 36 (64.29%) Active Directory
2 32 (57.14%) Windows
3 31 (55.36%) Microsoft
4 20 (35.71%) MS Office
5 18 (32.14%) Windows 7
6 15 (26.79%) Internet
6 15 (26.79%) MS Exchange
6 15 (26.79%) Windows Server
7 13 (23.21%) Analytical Skills
7 13 (23.21%) ITIL
7 13 (23.21%) MS Excel
8 11 (19.64%) ADSL
8 11 (19.64%) Broadband
8 11 (19.64%) TCP/IP
9 10 (17.86%) VoIP
9 10 (17.86%) Windows Server 2008
10 8 (14.29%) Firewall
11 7 (12.50%) Mentoring
11 7 (12.50%) DNS
12 6 (10.71%) SLA
12 6 (10.71%) Cisco
12 6 (10.71%) LAN
12 6 (10.71%) Service Management
12 6 (10.71%) Coaching
12 6 (10.71%) Windows Server 2012
13 5 (8.93%) Microsoft Certification
13 5 (8.93%) MCSA
14 4 (7.14%) Linux
14 4 (7.14%) MCP
14 4 (7.14%) WAN

2nd Line Support Skill Set
Top Related IT Skills in Manchester by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (26.79%) MS Exchange
2 4 (7.14%) Exchange Server 2010
2 4 (7.14%) Exchange Server 2013
3 3 (5.36%) Exchange Server 2007
4 2 (3.57%) IIS
4 2 (3.57%) SharePoint
5 1 (1.79%) SharePoint 2013
5 1 (1.79%) Skype for Business
5 1 (1.79%) WordPress
Applications
1 20 (35.71%) MS Office
2 13 (23.21%) MS Excel
Cloud Services
1 4 (7.14%) Office 365
2 2 (3.57%) Google Apps
Communications & Networking
1 15 (26.79%) Internet
2 11 (19.64%) ADSL
2 11 (19.64%) Broadband
2 11 (19.64%) TCP/IP
3 10 (17.86%) VoIP
4 8 (14.29%) Firewall
5 7 (12.50%) DNS
6 6 (10.71%) LAN
7 4 (7.14%) BGP
7 4 (7.14%) DHCP
7 4 (7.14%) Intrusion Detection
7 4 (7.14%) IPsec
7 4 (7.14%) WAN
8 3 (5.36%) VPN
9 2 (3.57%) FTP
9 2 (3.57%) Network Security
9 2 (3.57%) Remote Desktop
10 1 (1.79%) Skype
10 1 (1.79%) Wi-Fi
10 1 (1.79%) Wireless
Database & Business Intelligence
1 1 (1.79%) Relational Database
1 1 (1.79%) SQL Server
General
1 4 (7.14%) Finance
1 4 (7.14%) Legal
2 3 (5.36%) Retail
3 2 (3.57%) Law
4 1 (1.79%) Advertising
4 1 (1.79%) Manufacturing
4 1 (1.79%) Music Industry
Libraries, Frameworks & Software Standards
1 2 (3.57%) HTML
Miscellaneous
1 13 (23.21%) Analytical Skills
2 4 (7.14%) iPad
3 3 (5.36%) CMDB
4 2 (3.57%) Blackberry
4 2 (3.57%) Replication
5 1 (1.79%) iPhone
5 1 (1.79%) Mobile Computing
Operating Systems
1 32 (57.14%) Windows
2 18 (32.14%) Windows 7
3 15 (26.79%) Windows Server
4 10 (17.86%) Windows Server 2008
5 6 (10.71%) Windows Server 2012
6 4 (7.14%) Linux
6 4 (7.14%) Windows 8
7 2 (3.57%) AIX
7 2 (3.57%) Windows 10
7 2 (3.57%) Windows Server 2003
8 1 (1.79%) Android
8 1 (1.79%) CentOS
8 1 (1.79%) Ubuntu
8 1 (1.79%) Unix
8 1 (1.79%) Windows Phone
8 1 (1.79%) Windows XP
Processes & Methodologies
1 13 (23.21%) ITIL
2 7 (12.50%) Mentoring
3 6 (10.71%) Coaching
3 6 (10.71%) Service Management
4 4 (7.14%) Change Control
4 4 (7.14%) Kalman Filter
5 3 (5.36%) Patch Management
6 2 (3.57%) Disaster Recovery
6 2 (3.57%) Incident Management
6 2 (3.57%) Network Monitoring
6 2 (3.57%) Server Building
7 1 (1.79%) Agile Software Development
7 1 (1.79%) Business Continuity
7 1 (1.79%) Change Management
7 1 (1.79%) Continuous Improvement
7 1 (1.79%) Data Management
7 1 (1.79%) ITIL V3
7 1 (1.79%) ITSM
7 1 (1.79%) Process Improvement
7 1 (1.79%) Time Management
Programming Languages
1 2 (3.57%) PowerShell
2 1 (1.79%) Java
2 1 (1.79%) JavaScript
2 1 (1.79%) Perl
2 1 (1.79%) SQL
Qualifications
1 5 (8.93%) MCSA
1 5 (8.93%) Microsoft Certification
2 4 (7.14%) MCP
3 3 (5.36%) CCNA
3 3 (5.36%) Cisco Certification
3 3 (5.36%) MCITP
3 3 (5.36%) MCSE
3 3 (5.36%) MCTS
4 1 (1.79%) DBS Check
4 1 (1.79%) Degree
Quality Assurance & Compliance
1 6 (10.71%) SLA
System Software
1 36 (64.29%) Active Directory
2 4 (7.14%) Terminal Services
3 3 (5.36%) Hyper-V
3 3 (5.36%) VMware Infrastructure
4 1 (1.79%) Virtual Machines
4 1 (1.79%) Virtual Servers
4 1 (1.79%) XenApp
Systems Management
1 4 (7.14%) FortiGate
2 1 (1.79%) AirWatch
2 1 (1.79%) Backup Exec
2 1 (1.79%) Nagios
Vendors
1 31 (55.36%) Microsoft
2 6 (10.71%) Cisco
3 4 (7.14%) VMware
4 3 (5.36%) Citrix
5 2 (3.57%) Dell
5 2 (3.57%) Fortinet
5 2 (3.57%) Google
5 2 (3.57%) Veeam
6 1 (1.79%) Apple
6 1 (1.79%) Draytek
6 1 (1.79%) HP
6 1 (1.79%) IBM
6 1 (1.79%) MobileIron
6 1 (1.79%) NetApp
6 1 (1.79%) NETGEAR
6 1 (1.79%) Red Hat
6 1 (1.79%) Remedy
6 1 (1.79%) Sage
6 1 (1.79%) Sophos
6 1 (1.79%) Symantec
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