The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised for the Manchester region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 21 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Manchester region.

Location
3 months to
21 May 2013
Same period 2012 Same period 2011
Second Line Support
Rank 164 151 161
Rank change year-on-year
-13 +10
Permanent jobs requiring a 2nd Line Support 25 25 15
As % of all permanent IT jobs located in Manchester 0.610% 0.687% 0.385%
As % of the Job Titles category 0.639% 0.711% 0.401%
Number of salaries quoted 24 25 14
Average salary £22,500 £23,500 £22,500
Average salary % change year-on-year
-4.25% +4.44%
90% offered a salary of more than £19,150 £19,700 £20,000
10% offered a salary of more than £25,000 £30,000 £27,000
UK excluding London average salary £24,500 £24,500 £24,500
All Job Titles
Manchester
Permanent IT job ads with a match in the
Job Titles category
3915 3514 3743
As % of all permanent IT jobs located in Manchester 95.56% 96.51% 96.00%
Number of salaries quoted 3397 3134 3425
Average salary £35,000 £35,000 £35,000
90% offered a salary of more than £23,500 £23,000 £21,500
10% offered a salary of more than £50,000 £56,000 £50,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
2nd Line Support
North West

2nd Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support across the Manchester region as a proportion of the total demand within the Job Titles category.

Manchester 2nd Line Support Jobs Demand Trend

2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Manchester region.

Manchester 2nd Line Support Salary Trend

2nd Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Manchester region over the 3 months to 21 May 2013.

Manchester 2nd Line Support Salary Histogram

2nd Line Support
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Manchester region over the 3 months to 21 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Rochdale +8 3 £23,500 -2.08%
Oldham +5 1 £22,500 +15.38%
Wigan - 1 £24,000 -
2nd Line Support
North West

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 21 May 2013, IT jobs across the Manchester region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 46 (92.00%) Windows
2 31 (62.00%) Microsoft
3 29 (58.00%) Active Directory
4 23 (46.00%) TCP/IP
5 18 (36.00%) ITIL
5 18 (36.00%) MS Office
6 16 (32.00%) Windows XP
7 14 (28.00%) MS Excel
7 14 (28.00%) Windows Server 2008
8 13 (26.00%) VMware
9 12 (24.00%) Windows Server 2003
10 11 (22.00%) Microsoft Certification
11 10 (20.00%) Internet
12 9 (18.00%) A+ Certification
12 9 (18.00%) Citrix
12 9 (18.00%) ADSL
12 9 (18.00%) MCSE
12 9 (18.00%) MCP
13 8 (16.00%) VPN
13 8 (16.00%) LAN
13 8 (16.00%) WAN
13 8 (16.00%) DSL
13 8 (16.00%) Broadband
13 8 (16.00%) Network Security
13 8 (16.00%) VMware Infrastructure
14 7 (14.00%) Windows 7
14 7 (14.00%) Firewall
14 7 (14.00%) DNS
14 7 (14.00%) SLA
14 7 (14.00%) SQL Server

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 21 May 2013, IT jobs across the Manchester region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Development
1 7 (14.00%) HTML
2 2 (4.000%) SAP Smart Forms
3 1 (2.000%) .NET
Application Platforms
1 6 (12.00%) MS Exchange
2 4 (8.000%) IIS
3 3 (6.000%) Exchange Server 2003
3 3 (6.000%) Exchange Server 2010
3 3 (6.000%) SharePoint
4 2 (4.000%) WorkSite
Applications
1 18 (36.00%) MS Office
2 14 (28.00%) MS Excel
Communications & Networking
1 23 (46.00%) TCP/IP
2 10 (20.00%) Internet
3 9 (18.00%) ADSL
4 8 (16.00%) VPN
4 8 (16.00%) LAN
4 8 (16.00%) WAN
4 8 (16.00%) DSL
4 8 (16.00%) Broadband
4 8 (16.00%) Network Security
5 7 (14.00%) Firewall
5 7 (14.00%) DNS
6 6 (12.00%) DHCP
6 6 (12.00%) FTP
6 6 (12.00%) ISDN
Database & Business Intelligence
1 7 (14.00%) SQL Server
2 1 (2.000%) Oracle 8/8i
General
1 5 (10.00%) Legal
2 3 (6.000%) Law
3 1 (2.000%) Manufacturing
Miscellaneous
1 3 (6.000%) Blackberry
2 1 (2.000%) Mobile Computing
Operating Systems
1 46 (92.00%) Windows
2 16 (32.00%) Windows XP
3 14 (28.00%) Windows Server 2008
4 12 (24.00%) Windows Server 2003
5 7 (14.00%) Windows 7
6 4 (8.000%) Mac OS X
6 4 (8.000%) Windows Vista
7 2 (4.000%) HPUX
7 2 (4.000%) Linux
7 2 (4.000%) Windows Server 2012
8 1 (2.000%) Windows 8
8 1 (2.000%) UNIX
Processes & Methodologies
1 18 (36.00%) ITIL
2 6 (12.00%) E-Commerce
3 4 (8.000%) Validation
4 3 (6.000%) Practice Management
4 3 (6.000%) ERP
5 2 (4.000%) Change Control
5 2 (4.000%) Software Deployment
5 2 (4.000%) Problem Management
5 2 (4.000%) Time Management
6 1 (2.000%) Incident Management
6 1 (2.000%) Data Analysis
6 1 (2.000%) Service Management
Programming Languages
1 4 (8.000%) SQL
2 3 (6.000%) VBScript
3 2 (4.000%) VB
3 2 (4.000%) PowerShell
4 1 (2.000%) Java
4 1 (2.000%) JavaScript
4 1 (2.000%) Perl
Qualifications
1 11 (22.00%) Microsoft Certification
2 9 (18.00%) A+ Certification
2 9 (18.00%) MCSE
2 9 (18.00%) MCP
3 6 (12.00%) HP APS
4 2 (4.000%) MCSA
4 2 (4.000%) Degree
4 2 (4.000%) MCITP
5 1 (2.000%) ITIL Certification
5 1 (2.000%) CCA
5 1 (2.000%) Cisco Certification
5 1 (2.000%) CCNA
Quality Assurance & Compliance
1 7 (14.00%) SLA
System Software
1 29 (58.00%) Active Directory
2 8 (16.00%) VMware Infrastructure
3 5 (10.00%) Hyper-V
4 2 (4.000%) XenApp
4 2 (4.000%) XenServer
5 1 (2.000%) XenDesktop
5 1 (2.000%) VMware ESXi
Systems Management
1 2 (4.000%) WSUS
1 2 (4.000%) SCCM
Vendors
1 31 (62.00%) Microsoft
2 13 (26.00%) VMware
3 9 (18.00%) Citrix
4 6 (12.00%) HP
5 5 (10.00%) Cisco
6 4 (8.000%) Oracle
7 3 (6.000%) Reuters
7 3 (6.000%) Bloomberg
8 2 (4.000%) SAP
8 2 (4.000%) Avaya
8 2 (4.000%) Apple
Bolton, Lancashire
Skill Set: Windows XP / 7 Server 2003 / 2008 Exchange 2003 / 2007 Active Directory VMWare Cisco You will also be a confident and effective communicator who is able to...
Oscar Associates (UK) Ltd
Salary: £18000 - £25000 per annum
Posted: 17 May 2013
Manchester, Lancashire
You shall be working within the following technical environment: *Windows 7 / XP *Case management / legal software *MS office, Active Directory, LAN/WAN, TCP/IP We are ideally looking...
Circle Recruitment
Salary: £24000 - £25000 per annum + benefits
Posted: 20 May 2013
Manchester, Lancashire
Client operates across a wide range of platforms including Windows XP and Windows 7 - Client operates both Practice Management and Case Management systems... Key Words: Support / 2nd Line /...
The Bridge Ltd
Salary: From £25,000 to £25,000 per annum + Bens
Posted: 17 May 2013
Salford, North West
Below is a list of the current technologies and skills they are looking for in this position, there is an option to develop and work with Cisco technologies...
Mint
Salary: £18000 - £22000 per annum + Negotiable on Experience
Posted: 21 May 2013