The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Manchester region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 1 May 2016 with a comparison to the same period in the previous 2 years.

3 months to
1 May 2016
Same period 2015 Same period 2014
Second Line Support
Rank 139 143 131
Rank change year-on-year
+4 -12
Permanent jobs requiring a 2nd Line Support 38 47 64
As % of all permanent IT jobs located in Manchester 1.10% 1.28% 1.62%
As % of the Job Titles category 1.12% 1.33% 1.68%
Number of salaries quoted 34 42 56
Average salary £22,500 £23,500 £23,000
Average salary % change year-on-year
-4.25% +2.17%
90% offered a salary of more than £19,500 £20,500 £19,750
10% offered a salary of more than £26,850 £29,850 £26,500
UK excluding London average salary £25,500 £24,500 £24,000
% change year-on-year
+4.08% +2.08%
2nd Line Support
North West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Manchester region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Manchester
Permanent IT job ads with a match in the
Job Titles category
3382 3545 3816
As % of all permanent IT jobs located in Manchester 97.63% 96.78% 96.53%
Number of salaries quoted 2868 2890 3153
Average salary £41,000 £40,000 £37,500
Average salary % change year-on-year
+2.50% +6.66%
90% offered a salary of more than £25,000 £25,000 £23,500
10% offered a salary of more than £60,000 £52,500 £55,000
UK excluding London average salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

2nd Line Support
Jobs Demand Trend in Manchester

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Manchester region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Manchester

2nd Line Support
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Manchester region.

2nd Line Support Salary Trend in Manchester

2nd Line Support
Salary Histogram in Manchester

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Manchester region over the 3 months to 1 May 2016.

2nd Line Support Salary Histogram in Manchester

2nd Line Support
Job Locations in Manchester

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Manchester region over the 3 months to 1 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Rochdale +12 5 £19,500 -56.66% 2
Stockport +17 4 £22,500 +5.88% 1
Altrincham +12 4 £17,500 -14.63%
Bolton +18 3 £22,500 -8.16%
Sale +4 1 £22,000 +10.00%
Oldham +3 1 £20,000 -
Cheadle - 1 £23,000 - 1
2nd Line Support
North West

2nd Line Support
Top 30 Related IT Skills in Manchester

For the 6 months to 1 May 2016, IT jobs across the Manchester region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 76 (71.70%) Windows
2 73 (68.87%) Active Directory
3 52 (49.06%) Microsoft
4 42 (39.62%) ITIL
5 40 (37.74%) Windows 7
6 32 (30.19%) Windows Server
7 31 (29.25%) Windows Server 2008
8 30 (28.30%) TCP/IP
9 28 (26.42%) MS Office
10 27 (25.47%) Microsoft Certification
11 24 (22.64%) Citrix
11 24 (22.64%) MS Excel
11 24 (22.64%) MS Exchange
12 23 (21.70%) Cisco
12 23 (21.70%) Dell
13 22 (20.75%) SLA
13 22 (20.75%) Windows Server 2012
14 20 (18.87%) LAN
15 19 (17.92%) SCCM
16 18 (16.98%) Analytical Skills
17 17 (16.04%) DHCP
17 17 (16.04%) DNS
18 16 (15.09%) WAN
18 16 (15.09%) Wi-Fi
19 15 (14.15%) Firewall
19 15 (14.15%) Skype for Business
20 14 (13.21%) Windows 8
20 14 (13.21%) VMware
20 14 (13.21%) MCSE
20 14 (13.21%) MCP

2nd Line Support
Top Related IT Skills in Manchester by Category

For the 6 months to 1 May 2016, IT jobs across the Manchester region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 24 (22.64%) MS Exchange
2 15 (14.15%) Skype for Business
3 12 (11.32%) Exchange Server 2010
4 11 (10.38%) Oracle Collaboration Suite
5 7 (6.60%) Exchange Server 2013
6 4 (3.77%) SharePoint
7 3 (2.83%) Blackberry Enterprise Server
7 3 (2.83%) Exchange Server 2007
8 1 (0.94%) CMS
8 1 (0.94%) IIS
8 1 (0.94%) SharePoint 2013
Applications
1 28 (26.42%) MS Office
2 24 (22.64%) MS Excel
3 1 (0.94%) QuarkXPress
Business Applications
1 1 (0.94%) assyst
Cloud Services
1 5 (4.72%) Google Apps
1 5 (4.72%) Office 365
2 1 (0.94%) Microsoft Azure
Communications & Networking
1 30 (28.30%) TCP/IP
2 20 (18.87%) LAN
3 17 (16.04%) DHCP
3 17 (16.04%) DNS
4 16 (15.09%) WAN
4 16 (15.09%) Wi-Fi
5 15 (14.15%) Firewall
6 11 (10.38%) Internet
7 10 (9.43%) VoIP
8 9 (8.49%) ADSL
8 9 (8.49%) VPN
9 8 (7.55%) FTP
10 7 (6.60%) Remote Desktop
11 6 (5.66%) ISDN
11 6 (5.66%) PSTN
12 4 (3.77%) IP Telephony
13 3 (2.83%) Broadband
13 3 (2.83%) VLAN
14 2 (1.89%) Cisco IOS
14 2 (1.89%) Ethernet
Database & Business Intelligence
1 6 (5.66%) SQL Server
2 1 (0.94%) Relational Database
General
1 12 (11.32%) Finance
2 9 (8.49%) Law
3 6 (5.66%) Telecoms
4 4 (3.77%) Legal
5 3 (2.83%) German Language
6 2 (1.89%) Retail
7 1 (0.94%) Advertising
7 1 (0.94%) Manufacturing
7 1 (0.94%) Music Industry
Libraries, Frameworks & Software Standards
1 8 (7.55%) HTML
Miscellaneous
1 18 (16.98%) Analytical Skills
2 5 (4.72%) Blackberry
2 5 (4.72%) iPad
3 4 (3.77%) CMDB
3 4 (3.77%) Computer Science
3 4 (3.77%) Driving Licence
3 4 (3.77%) iPhone
4 2 (1.89%) Clustering
4 2 (1.89%) Replication
5 1 (0.94%) Enterprise Software
5 1 (0.94%) Enterprise Storage
5 1 (0.94%) Fat Client
5 1 (0.94%) Management Information System
5 1 (0.94%) Mobile Computing
5 1 (0.94%) Private Cloud
5 1 (0.94%) Thin Client
Operating Systems
1 76 (71.70%) Windows
2 40 (37.74%) Windows 7
3 32 (30.19%) Windows Server
4 31 (29.25%) Windows Server 2008
5 22 (20.75%) Windows Server 2012
6 14 (13.21%) Windows 8
7 10 (9.43%) Windows XP
8 8 (7.55%) Windows Server 2003
9 6 (5.66%) Android
10 5 (4.72%) Linux
11 3 (2.83%) Mac OS X
12 2 (1.89%) Unix
12 2 (1.89%) Windows 10
12 2 (1.89%) Windows Vista
13 1 (0.94%) AIX
13 1 (0.94%) CentOS
13 1 (0.94%) Mac OS X Server
13 1 (0.94%) Ubuntu
13 1 (0.94%) Windows Phone
Processes & Methodologies
1 42 (39.62%) ITIL
2 8 (7.55%) Coaching
3 7 (6.60%) Mentoring
4 6 (5.66%) Service Management
5 5 (4.72%) Incident Management
6 4 (3.77%) Document Management
6 4 (3.77%) Kalman Filter
6 4 (3.77%) Line Management
6 4 (3.77%) Patch Management
6 4 (3.77%) Problem Management
7 3 (2.83%) Case Management
7 3 (2.83%) E-Discovery
7 3 (2.83%) ITIL V3
7 3 (2.83%) Server Virtualisation
7 3 (2.83%) Service Delivery
7 3 (2.83%) Software Distribution
8 2 (1.89%) Email Filtering
8 2 (1.89%) Process Improvement
8 2 (1.89%) Time Management
8 2 (1.89%) Web Filtering
Programming Languages
1 3 (2.83%) SQL
2 1 (0.94%) C
2 1 (0.94%) PowerShell
Qualifications
1 27 (25.47%) Microsoft Certification
2 14 (13.21%) MCP
2 14 (13.21%) MCSE
3 8 (7.55%) CCNA
3 8 (7.55%) Cisco Certification
3 8 (7.55%) MCTS
4 5 (4.72%) Degree
5 4 (3.77%) ITIL Certification
6 3 (2.83%) MCDST
6 3 (2.83%) MCSA
6 3 (2.83%) MOS
7 2 (1.89%) MCITP
Quality Assurance & Compliance
1 22 (20.75%) SLA
System Software
1 73 (68.87%) Active Directory
2 7 (6.60%) XenApp
3 6 (5.66%) Terminal Services
4 5 (4.72%) XenDesktop
5 4 (3.77%) Hyper-V
5 4 (3.77%) VMware Infrastructure
6 1 (0.94%) VMware Server
Systems Management
1 19 (17.92%) SCCM
2 11 (10.38%) Oracle Enterprise Manager
3 8 (7.55%) SCOM
4 3 (2.83%) Systems Management Server (SMS)
5 2 (1.89%) AirWatch
5 2 (1.89%) DameWare
5 2 (1.89%) FortiGate
5 2 (1.89%) Symantec Enterprise Vault
Vendors
1 52 (49.06%) Microsoft
2 24 (22.64%) Citrix
3 23 (21.70%) Cisco
3 23 (21.70%) Dell
4 14 (13.21%) VMware
5 12 (11.32%) HP
6 11 (10.38%) IBM
6 11 (10.38%) Oracle
7 6 (5.66%) Intel Security
8 5 (4.72%) Google
9 3 (2.83%) Altiris
9 3 (2.83%) AppSense
9 3 (2.83%) Hummingbird
9 3 (2.83%) Interwoven
9 3 (2.83%) NetApp
10 2 (1.89%) Apple
10 2 (1.89%) Bloomberg
10 2 (1.89%) Fidessa
10 2 (1.89%) Reuters
10 2 (1.89%) ServiceNow
Cheadle, Cheshire
HAYS INFORMATION TECHNOLOGY
Salary: £20000.00 - £26000.00 per annum
Posted: 5 days ago
Manchester, Lancashire
Premier IT
Posted: 5 days ago
Stockport, Cheshire
Search Consultancy
Posted: 5 days ago
Rochdale, Lancashire
Zen Internet Ltd
Salary: From £18,500 to £20,500 per annum depending on experience + benefits
Posted: 9 days ago
Manchester
Bluetown Online LTD
Salary: £22511 per annum
Posted: 17 days ago
Rochdale, Lancashire
Zen Internet Ltd
Salary: Up to £35,000 per annum depending on experience
Posted: 20 days ago