The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Manchester region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 5 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
5 Feb 2016
Same period 2015 Same period 2014
Second Line Support
Rank 105 134 142
Rank change year-on-year
+29 +8
Permanent jobs requiring a 2nd Line Support 69 60 44
As % of all permanent IT jobs located in Manchester 2.09% 1.52% 1.18%
As % of the Job Titles category 2.17% 1.58% 1.23%
Number of salaries quoted 64 52 44
Average salary £23,500 £24,250 £23,000
Average salary % change year-on-year
-3.09% +5.43%
90% offered a salary of more than £20,000 £19,100 £20,000
10% offered a salary of more than £30,450 £29,800 £28,550
UK excluding London average salary £25,266 £25,000 £24,000
% change year-on-year
+1.06% +4.16%
2nd Line Support
North West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Manchester region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Manchester
Permanent IT job ads with a match in the
Job Titles category
3179 3807 3579
As % of all permanent IT jobs located in Manchester 96.19% 96.36% 96.11%
Number of salaries quoted 2635 3267 3119
Average salary £41,500 £37,500 £37,500
Average salary % change year-on-year
+10.66% -
90% offered a salary of more than £25,000 £23,500 £23,500
10% offered a salary of more than £60,000 £50,000 £57,500
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

2nd Line Support
Jobs Demand Trend in Manchester

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Manchester region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Manchester

2nd Line Support
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Manchester region.

2nd Line Support Salary Trend in Manchester

2nd Line Support
Salary Histogram in Manchester

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Manchester region over the 3 months to 5 February 2016.

2nd Line Support Salary Histogram in Manchester

2nd Line Support
Job Locations in Manchester

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Manchester region over the 3 months to 5 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Rochdale - 7 £20,000 -
Stockport +3 3 £22,500 -6.25% 2
Wigan +13 2 £22,500 -18.18%
Bolton +17 1 £19,500 -2.50%
Salford - 1 £21,500 - 1
2nd Line Support
North West

2nd Line Support
Top 30 Related IT Skills in Manchester

For the 6 months to 5 February 2016, IT jobs across the Manchester region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 80 (72.73%) Windows
2 59 (53.64%) Active Directory
3 42 (38.18%) Microsoft
4 40 (36.36%) TCP/IP
5 38 (34.55%) Windows Server
6 36 (32.73%) ITIL
7 30 (27.27%) Windows 7
8 26 (23.64%) SLA
9 25 (22.73%) Microsoft Certification
10 24 (21.82%) DNS
11 23 (20.91%) Dell
11 23 (20.91%) Windows Server 2008
12 22 (20.00%) SCCM
12 22 (20.00%) Windows Server 2012
12 22 (20.00%) Citrix
13 21 (19.09%) MS Exchange
13 21 (19.09%) MS Office
13 21 (19.09%) Firewall
14 20 (18.18%) MS Excel
15 19 (17.27%) Cisco
15 19 (17.27%) Analytical Skills
16 17 (15.45%) LAN
17 16 (14.55%) WAN
17 16 (14.55%) Internet
18 15 (13.64%) Wi-Fi
19 14 (12.73%) Finance
19 14 (12.73%) VMware
19 14 (12.73%) MCP
19 14 (12.73%) Lync
20 13 (11.82%) MCSE

2nd Line Support
Top Related IT Skills in Manchester by Category

For the 6 months to 5 February 2016, IT jobs across the Manchester region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 21 (19.09%) MS Exchange
2 14 (12.73%) Lync
3 11 (10.00%) Exchange Server 2010
3 11 (10.00%) Oracle Collaboration Suite
4 6 (5.45%) Exchange Server 2013
4 6 (5.45%) IIS
5 4 (3.64%) Blackberry Enterprise Server
5 4 (3.64%) SharePoint
6 3 (2.73%) Exchange Server 2003
7 2 (1.82%) Exchange Server 2007
Applications
1 21 (19.09%) MS Office
2 20 (18.18%) MS Excel
3 1 (0.91%) QuarkXPress
Cloud Services
1 4 (3.64%) Office 365
2 3 (2.73%) Google Apps
3 1 (0.91%) Microsoft Azure
Communications & Networking
1 40 (36.36%) TCP/IP
2 24 (21.82%) DNS
3 21 (19.09%) Firewall
4 17 (15.45%) LAN
5 16 (14.55%) Internet
5 16 (14.55%) WAN
6 15 (13.64%) Wi-Fi
7 12 (10.91%) DHCP
8 11 (10.00%) ADSL
9 10 (9.09%) FTP
9 10 (9.09%) ISDN
9 10 (9.09%) PSTN
10 6 (5.45%) Remote Desktop
11 4 (3.64%) IP Telephony
11 4 (3.64%) VPN
12 3 (2.73%) VLAN
13 2 (1.82%) Ethernet
13 2 (1.82%) VoIP
14 1 (0.91%) Broadband
14 1 (0.91%) SSL
Database & Business Intelligence
1 6 (5.45%) SQL Server
General
1 14 (12.73%) Finance
2 11 (10.00%) Telecoms
3 10 (9.09%) Law
4 3 (2.73%) German Language
5 1 (0.91%) Legal
5 1 (0.91%) Manufacturing
Libraries, Frameworks & Software Standards
1 10 (9.09%) HTML
Miscellaneous
1 19 (17.27%) Analytical Skills
2 6 (5.45%) Computer Science
2 6 (5.45%) Driving Licence
3 5 (4.55%) iPad
3 5 (4.55%) iPhone
4 4 (3.64%) Blackberry
4 4 (3.64%) Enterprise Software
5 2 (1.82%) Clustering
5 2 (1.82%) CMDB
6 1 (0.91%) CCTV
6 1 (0.91%) Data Centre
6 1 (0.91%) Enterprise Storage
6 1 (0.91%) Management Information System
6 1 (0.91%) Private Cloud
6 1 (0.91%) Replication
Operating Systems
1 80 (72.73%) Windows
2 38 (34.55%) Windows Server
3 30 (27.27%) Windows 7
4 23 (20.91%) Windows Server 2008
5 22 (20.00%) Windows Server 2012
6 12 (10.91%) Windows Server 2003
7 11 (10.00%) Windows XP
8 10 (9.09%) Windows 8
9 6 (5.45%) Linux
10 5 (4.55%) Android
11 4 (3.64%) Unix
12 3 (2.73%) Mac OS X
12 3 (2.73%) Windows Vista
13 2 (1.82%) Windows 2000
14 1 (0.91%) Mac OS X Server
14 1 (0.91%) Windows 10
Processes & Methodologies
1 36 (32.73%) ITIL
2 10 (9.09%) Coaching
3 6 (5.45%) Problem Management
4 5 (4.55%) Service Delivery
5 4 (3.64%) Document Management
5 4 (3.64%) E-Discovery
5 4 (3.64%) Line Management
5 4 (3.64%) Logistics
5 4 (3.64%) Service Management
5 4 (3.64%) Software Distribution
6 3 (2.73%) Case Management
6 3 (2.73%) ITIL V3
7 2 (1.82%) CAD
7 2 (1.82%) CRM
7 2 (1.82%) Data Protection
7 2 (1.82%) Email Filtering
7 2 (1.82%) Incident Management
7 2 (1.82%) Kalman Filter
7 2 (1.82%) Web Filtering
8 1 (0.91%) Configuration Management
Programming Languages
1 7 (6.36%) SQL
2 1 (0.91%) C
2 1 (0.91%) VBA
Qualifications
1 25 (22.73%) Microsoft Certification
2 14 (12.73%) MCP
3 13 (11.82%) MCSE
4 7 (6.36%) Degree
5 6 (5.45%) CCNA
5 6 (5.45%) Cisco Certification
5 6 (5.45%) MCTS
6 5 (4.55%) ITIL Certification
7 4 (3.64%) MCDST
7 4 (3.64%) MOS
8 1 (0.91%) MCITP
8 1 (0.91%) MCSA
Quality Assurance & Compliance
1 26 (23.64%) SLA
System Software
1 59 (53.64%) Active Directory
2 9 (8.18%) XenApp
3 5 (4.55%) XenDesktop
4 4 (3.64%) VMware Infrastructure
5 3 (2.73%) Hyper-V
5 3 (2.73%) Terminal Services
6 1 (0.91%) VMware Server
Systems Management
1 22 (20.00%) SCCM
2 11 (10.00%) Oracle Enterprise Manager
3 8 (7.27%) SCOM
4 4 (3.64%) Systems Management Server (SMS)
5 2 (1.82%) Symantec Enterprise Vault
6 1 (0.91%) AirWatch
6 1 (0.91%) DameWare
Vendors
1 42 (38.18%) Microsoft
2 23 (20.91%) Dell
3 22 (20.00%) Citrix
4 19 (17.27%) Cisco
5 14 (12.73%) VMware
6 12 (10.91%) HP
7 11 (10.00%) IBM
7 11 (10.00%) Oracle
8 6 (5.45%) McAfee
9 4 (3.64%) Altiris
9 4 (3.64%) AppSense
9 4 (3.64%) Bloomberg
9 4 (3.64%) Fidessa
9 4 (3.64%) Hummingbird
9 4 (3.64%) Interwoven
9 4 (3.64%) Reuters
10 3 (2.73%) Google
11 2 (1.82%) GFI Software
11 2 (1.82%) Sophos
11 2 (1.82%) Symantec
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