The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Manchester region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 20 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
20 Oct 2014
Same period 2013 Same period 2012
Second Line Support
Rank 159 160 149
Rank change year-on-year
+1 -11
Permanent jobs requiring a 2nd Line Support 36 19 33
As % of all permanent IT jobs located in Manchester 0.86% 0.51% 0.87%
As % of the Job Titles category 0.91% 0.54% 0.89%
Number of salaries quoted 31 18 29
Average salary £23,000 £21,750 £21,000
Average salary % change year-on-year
+5.74% +3.57%
90% offered a salary of more than £19,000 £18,000 £17,900
10% offered a salary of more than £27,500 £23,500 £28,500
UK excluding London average salary £25,000 £24,000 £24,000
% change year-on-year
+4.16% -
2nd Line Support
North West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Manchester region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Manchester
Permanent IT job ads with a match in the
Job Titles category
3964 3508 3700
As % of all permanent IT jobs located in Manchester 95.13% 94.28% 97.34%
Number of salaries quoted 3362 3030 3288
Average salary £37,500 £37,000 £35,000
Average salary % change year-on-year
+1.35% +5.71%
90% offered a salary of more than £23,000 £24,000 £23,500
10% offered a salary of more than £55,000 £50,000 £54,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support
Jobs Demand Trend in Manchester

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Manchester region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Manchester

2nd Line Support
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Manchester region.

2nd Line Support Salary Trend in Manchester

2nd Line Support
Salary Histogram in Manchester

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Manchester region over the 3 months to 20 October 2014.

2nd Line Support Salary Histogram in Manchester

2nd Line Support
Job Locations in Manchester

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Manchester region over the 3 months to 20 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Stockport - 3 £27,000 -
Bolton +4 1 £20,000 -6.97% 1
Altrincham +1 1 £20,000 -11.11%
Sale - 1 - -
2nd Line Support
North West

2nd Line Support
Top 30 Related IT Skills in Manchester

For the 6 months to 20 October 2014, IT jobs across the Manchester region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 51 (72.86%) Windows
2 35 (50.00%) Microsoft
3 33 (47.14%) Active Directory
4 30 (42.86%) MS Excel
5 22 (31.43%) TCP/IP
6 21 (30.00%) MS Exchange
7 17 (24.29%) DNS
7 17 (24.29%) Citrix
7 17 (24.29%) Firewall
8 16 (22.86%) Internet
8 16 (22.86%) MS Office
9 15 (21.43%) ITIL
9 15 (21.43%) Windows Server 2008
10 14 (20.00%) VMware
11 13 (18.57%) IIS
11 13 (18.57%) VMware Infrastructure
11 13 (18.57%) Windows 7
12 12 (17.14%) Windows Server 2003
13 10 (14.29%) Cisco
14 9 (12.86%) Windows XP
14 9 (12.86%) LAN
14 9 (12.86%) Windows Server 2012
15 8 (11.43%) Hyper-V
15 8 (11.43%) SLA
15 8 (11.43%) Finance
16 7 (10.00%) Microsoft Certification
16 7 (10.00%) WAN
17 6 (8.57%) MCP
17 6 (8.57%) Dell
17 6 (8.57%) MCITP

2nd Line Support
Top Related IT Skills in Manchester by Category

For the 6 months to 20 October 2014, IT jobs across the Manchester region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 21 (30.00%) MS Exchange
2 13 (18.57%) IIS
3 4 (5.71%) Exchange Server 2007
4 2 (2.86%) Exchange Server 2010
5 1 (1.43%) Zimbra
5 1 (1.43%) IBM Notes
5 1 (1.43%) GroupWise
5 1 (1.43%) Exchange Server 2003
Applications
1 30 (42.86%) MS Excel
2 16 (22.86%) MS Office
3 4 (5.71%) MS PowerPoint
Business Applications
1 1 (1.43%) Dynamics NAV
1 1 (1.43%) Dynamics CRM
1 1 (1.43%) Dynamics AX
Cloud Services
1 2 (2.86%) Office 365
Communications & Networking
1 22 (31.43%) TCP/IP
2 17 (24.29%) Firewall
2 17 (24.29%) DNS
3 16 (22.86%) Internet
4 9 (12.86%) LAN
5 7 (10.00%) WAN
6 4 (5.71%) DHCP
7 3 (4.29%) ADSL
7 3 (4.29%) VPN
7 3 (4.29%) SAN
7 3 (4.29%) Wi-Fi
8 2 (2.86%) VoIP
9 1 (1.43%) Broadband
9 1 (1.43%) Ethernet
9 1 (1.43%) RIP
9 1 (1.43%) SNMP
9 1 (1.43%) SMTP
9 1 (1.43%) MPLS
9 1 (1.43%) OSPF
9 1 (1.43%) BGP
Database & Business Intelligence
1 3 (4.29%) SQL Server
General
1 8 (11.43%) Finance
2 5 (7.14%) Marketing
2 5 (7.14%) Telecoms
3 4 (5.71%) Banking
3 4 (5.71%) Law
4 3 (4.29%) Legal
4 3 (4.29%) Automotive
4 3 (4.29%) Retail
4 3 (4.29%) Greek Language
4 3 (4.29%) Polish Language
5 2 (2.86%) Advertising
Libraries, Frameworks & Software Standards
1 3 (4.29%) .NET
Miscellaneous
1 2 (2.86%) Analytical Skills
2 1 (1.43%) Blackberry
2 1 (1.43%) Management Information System
2 1 (1.43%) Statistics
2 1 (1.43%) Data Protection Act
2 1 (1.43%) Video Conferencing
Operating Systems
1 51 (72.86%) Windows
2 15 (21.43%) Windows Server 2008
3 13 (18.57%) Windows 7
4 12 (17.14%) Windows Server 2003
5 9 (12.86%) Windows XP
5 9 (12.86%) Windows Server 2012
6 4 (5.71%) Windows 8
6 4 (5.71%) Windows 2000 Server
7 3 (4.29%) Linux
8 1 (1.43%) Windows 2000
8 1 (1.43%) Windows NT
8 1 (1.43%) Windows Vista
Processes & Methodologies
1 15 (21.43%) ITIL
2 5 (7.14%) Service Management
3 4 (5.71%) Service Delivery
3 4 (5.71%) Time Management
3 4 (5.71%) ISMS
3 4 (5.71%) ITIL V2
4 3 (4.29%) Data Protection
4 3 (4.29%) Online Marketing
4 3 (4.29%) Scrum
4 3 (4.29%) Agile Software Development
5 2 (2.86%) Continuous Improvement
5 2 (2.86%) Line Management
5 2 (2.86%) Mentoring
5 2 (2.86%) Coaching
5 2 (2.86%) People Management
5 2 (2.86%) Document Management
5 2 (2.86%) Disaster Recovery
6 1 (1.43%) Incident Management
6 1 (1.43%) Resource Management
6 1 (1.43%) Demand Management
Programming Languages
1 3 (4.29%) SQL
1 3 (4.29%) VB.NET
2 1 (1.43%) PowerShell
Qualifications
1 7 (10.00%) Microsoft Certification
2 6 (8.57%) MCITP
2 6 (8.57%) MCP
3 5 (7.14%) MCSE
4 4 (5.71%) Citrix Certification
4 4 (5.71%) Security Cleared
4 4 (5.71%) ITIL Certification
5 2 (2.86%) Cisco Certification
5 2 (2.86%) MCSA
5 2 (2.86%) CCNA
6 1 (1.43%) CCA
6 1 (1.43%) HND
6 1 (1.43%) VMware Certified Professional (VCP)
6 1 (1.43%) MCTS
6 1 (1.43%) Degree
6 1 (1.43%) SC Cleared
Quality Assurance & Compliance
1 8 (11.43%) SLA
2 4 (5.71%) ISO/IEC 27001
System Software
1 33 (47.14%) Active Directory
2 13 (18.57%) VMware Infrastructure
3 8 (11.43%) Hyper-V
4 1 (1.43%) Terminal Services
4 1 (1.43%) VMware ESX
Systems Management
1 3 (4.29%) DameWare
1 3 (4.29%) Backup Exec
1 3 (4.29%) SCCM
1 3 (4.29%) SCOM
Vendors
1 35 (50.00%) Microsoft
2 17 (24.29%) Citrix
3 14 (20.00%) VMware
4 10 (14.29%) Cisco
5 6 (8.57%) Dell
6 3 (4.29%) HP
6 3 (4.29%) Fujitsu
6 3 (4.29%) McAfee
7 2 (2.86%) Sun
7 2 (2.86%) Symantec
7 2 (2.86%) Apple
8 1 (1.43%) Salesforce.com
8 1 (1.43%) Scalix
8 1 (1.43%) Redback
8 1 (1.43%) Google
8 1 (1.43%) Avaya
8 1 (1.43%) Juniper
8 1 (1.43%) Novell
8 1 (1.43%) Lotus
8 1 (1.43%) BT
Manchester, Lancashire
Oscar Associates (UK) Ltd
Salary: £14 - £16 per annum
Posted: 2 days ago
Manchester, Lancashire
Oscar Associates (UK) Ltd
Salary: £10 - £12 per annum
Posted: 2 days ago
Bolton, Lancashire
Oscar Associates (UK) Ltd
Salary: £18000 - £23000 per annum
Posted: 2 days ago
Manchester, Lancashire
Senitor Associates
Salary: £18000 - £25000 per annum + Pension, Microsoft Training
Posted: 5 days ago
Manchester
Nigel Frank International Limited - Newcastle
Salary: £25000 - £35000 per annum + Benefits
Posted: 6 days ago
Manchester
Opus Recruitment Solutions Ltd
Salary: £25000 - £30000 per annum
Posted: 18 days ago