The statistics below represent IT jobs advertised across the Manchester region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 22 January 2017 with a comparison to same period over 2 years.

3 months to
22 Jan 2017
Same period 2016 Same period 2015
Second Line Support
North West / Manchester
Rank 145 102 142
Rank change year-on-year
-43 +40
Permanent jobs requiring a 2nd Line Support 49 74 51
As % of all permanent IT jobs located in Manchester 1.35% 2.28% 1.31%
As % of the Job Titles category 1.40% 2.38% 1.35%
Number of salaries quoted 47 68 46
Median salary £22,500 £23,750 £24,000
Median salary % change year-on-year
-5.26% -1.04%
90% offered a salary of more than £20,300 £20,000 £18,500
10% offered a salary of more than £32,500 £31,800 £28,000
UK excluding London median salary £25,000 £25,266 £25,000
% change year-on-year
-1.05% +1.06%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Manchester region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Manchester
Permanent IT job ads with a match in the
Job Titles category
3502 3110 3781
As % of all permanent IT jobs located in Manchester 96.79% 95.99% 96.90%
Number of salaries quoted 3016 2600 3269
Median salary £42,500 £40,000 £37,500
Median salary % change year-on-year
+6.25% +6.66%
90% offered a salary of more than £25,000 £25,000 £23,500
10% offered a salary of more than £60,000 £57,500 £55,000
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

2nd Line Support
Jobs Demand Trend in Manchester

The demand trend of job ads across the Manchester region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in Manchester

2nd Line Support
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Manchester region.

2nd Line Support Salary Trend in Manchester

2nd Line Support
Job Locations in Manchester

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Manchester region over the 3 months to 22 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Stockport +23 17 £22,500 -
Oldham - 6 £23,750 -
Altrincham - 4 £26,000 -
Salford +2 2 £23,500 +9.30% 1
Wigan -9 1 £20,000 -11.11%
2nd Line Support
North West

2nd Line Support Skill Set
Top 30 Related IT Skills in Manchester

For the 6 months to 22 January 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Manchester region featuring 2nd Line Support in the job title.

1 68 (80.95%) Windows
2 56 (66.67%) Active Directory
3 55 (65.48%) Microsoft
4 46 (54.76%) ITIL
5 41 (48.81%) Windows 7
6 39 (46.43%) MS Exchange
7 28 (33.33%) Cisco
8 26 (30.95%) Windows Server 2008
9 24 (28.57%) WAN
9 24 (28.57%) MS Office
10 22 (26.19%) LAN
11 20 (23.81%) MS Excel
12 19 (22.62%) TCP/IP
12 19 (22.62%) VMware
13 18 (21.43%) Windows Server
14 17 (20.24%) VMware Infrastructure
15 15 (17.86%) Terminal Services
16 14 (16.67%) Microsoft Certification
16 14 (16.67%) CMDB
17 13 (15.48%) SLA
17 13 (15.48%) SQL Server
17 13 (15.48%) Office 365
18 12 (14.29%) Windows Server 2012
18 12 (14.29%) DNS
18 12 (14.29%) Windows Server 2003
18 12 (14.29%) Firewall
19 11 (13.10%) Exchange Server 2010
19 11 (13.10%) Hyper-V
20 9 (10.71%) HP
20 9 (10.71%) DHCP

2nd Line Support Skill Set
Top Related IT Skills in Manchester by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 39 (46.43%) MS Exchange
2 11 (13.10%) Exchange Server 2010
3 8 (9.52%) Exchange Server 2013
4 7 (8.33%) SharePoint
5 4 (4.76%) Skype for Business
6 3 (3.57%) Exchange Server 2003
6 3 (3.57%) SharePoint 2013
7 2 (2.38%) BizTalk Server
7 2 (2.38%) Exchange Server 2007
Applications
1 24 (28.57%) MS Office
2 20 (23.81%) MS Excel
Business Applications
1 2 (2.38%) Temenos T24
2 1 (1.19%) Dynamics CRM
Cloud Services
1 13 (15.48%) Office 365
2 1 (1.19%) Microsoft Azure
2 1 (1.19%) SaaS
Communications & Networking
1 24 (28.57%) WAN
2 22 (26.19%) LAN
3 19 (22.62%) TCP/IP
4 12 (14.29%) DNS
4 12 (14.29%) Firewall
5 9 (10.71%) DHCP
6 8 (9.52%) Wi-Fi
7 7 (8.33%) VoIP
8 5 (5.95%) Internet
9 4 (4.76%) BGP
9 4 (4.76%) OSPF
9 4 (4.76%) Skype
9 4 (4.76%) SNMP
10 2 (2.38%) ADSL
10 2 (2.38%) Broadband
10 2 (2.38%) Ethernet
10 2 (2.38%) Remote Desktop
10 2 (2.38%) VPN
11 1 (1.19%) DMZ
11 1 (1.19%) MPLS
Database & Business Intelligence
1 13 (15.48%) SQL Server
2 2 (2.38%) SQL Server 2008
2 2 (2.38%) SQL Server 2012
General
1 5 (5.95%) Finance
2 3 (3.57%) Retail
3 1 (1.19%) Back Office
3 1 (1.19%) Law
3 1 (1.19%) Legal
3 1 (1.19%) Manufacturing
Libraries, Frameworks & Software Standards
1 3 (3.57%) Software Packaging
2 2 (2.38%) .NET
Miscellaneous
1 14 (16.67%) CMDB
2 5 (5.95%) Data Centre
3 4 (4.76%) Analytical Skills
3 4 (4.76%) Wiki
4 3 (3.57%) iPad
4 3 (3.57%) Management Information System
5 2 (2.38%) Blackberry
5 2 (2.38%) Driving Licence
5 2 (2.38%) Mobile Computing
6 1 (1.19%) iPhone
6 1 (1.19%) Life Science
6 1 (1.19%) Video Conferencing
Operating Systems
1 68 (80.95%) Windows
2 41 (48.81%) Windows 7
3 26 (30.95%) Windows Server 2008
4 18 (21.43%) Windows Server
5 12 (14.29%) Windows Server 2003
5 12 (14.29%) Windows Server 2012
6 9 (10.71%) Windows XP
7 8 (9.52%) Linux
8 5 (5.95%) Windows 8
9 3 (3.57%) Unix
9 3 (3.57%) Windows 10
10 2 (2.38%) AIX
10 2 (2.38%) Data ONTAP
11 1 (1.19%) Mac OS
11 1 (1.19%) Red Hat Enterprise Linux
Processes & Methodologies
1 46 (54.76%) ITIL
2 8 (9.52%) Change Management
2 8 (9.52%) Problem Management
3 5 (5.95%) ITIL V3
4 4 (4.76%) Data Validation
4 4 (4.76%) Network Monitoring
4 4 (4.76%) Ticket Management
4 4 (4.76%) Validation
5 3 (3.57%) Issue Tracking
5 3 (3.57%) Knowledge Management
5 3 (3.57%) Service Management
6 2 (2.38%) Configuration Management
6 2 (2.38%) Disaster Recovery
6 2 (2.38%) Release Management
6 2 (2.38%) Server Building
6 2 (2.38%) Service Desk Management
6 2 (2.38%) Time Management
7 1 (1.19%) Data Security
7 1 (1.19%) Information Security
7 1 (1.19%) Online Security
Programming Languages
1 7 (8.33%) SQL
2 5 (5.95%) PowerShell
3 3 (3.57%) VBScript
4 2 (2.38%) C#
4 2 (2.38%) Java
Qualifications
1 14 (16.67%) Microsoft Certification
2 9 (10.71%) MCP
3 8 (9.52%) Cisco Certification
4 6 (7.14%) Degree
4 6 (7.14%) MCSA
5 5 (5.95%) CCNP
5 5 (5.95%) CCSE
5 5 (5.95%) MCSE
6 3 (3.57%) CCNA
6 3 (3.57%) MCITP
6 3 (3.57%) MCTS
7 2 (2.38%) NCIE
7 2 (2.38%) VMware Certified Professional (VCP)
8 1 (1.19%) ITIL Certification
Quality Assurance & Compliance
1 13 (15.48%) SLA
System Software
1 56 (66.67%) Active Directory
2 17 (20.24%) VMware Infrastructure
3 15 (17.86%) Terminal Services
4 11 (13.10%) Hyper-V
5 2 (2.38%) vSphere
5 2 (2.38%) XenApp
Systems Management
1 7 (8.33%) SCCM
2 2 (2.38%) AirWatch
3 1 (1.19%) Backup Exec
3 1 (1.19%) HP SIM
3 1 (1.19%) Norton AntiVirus
3 1 (1.19%) WSUS
Vendors
1 55 (65.48%) Microsoft
2 28 (33.33%) Cisco
3 19 (22.62%) VMware
4 9 (10.71%) HP
5 7 (8.33%) Dell
6 6 (7.14%) Intel Security
7 5 (5.95%) CheckPoint
8 4 (4.76%) Citrix
8 4 (4.76%) Extreme Networks
8 4 (4.76%) Juniper
9 2 (2.38%) NetApp
10 1 (1.19%) Avaya
10 1 (1.19%) GFI Software
10 1 (1.19%) Red Hat
10 1 (1.19%) Sage
10 1 (1.19%) ServiceNow
10 1 (1.19%) SolarWinds
10 1 (1.19%) Sophos
10 1 (1.19%) Symantec
Manchester, Lancashire
FT Select
Salary: Up to £25,000 per annum + bonus + company benefits
Posted: 2 days ago
Manchester, Lancashire
HAYS INFORMATION TECHNOLOGY
Salary: £20000.00 - £25000.00 per annum
Posted: 5 days ago
Salford, Lancashire
Hemmersbach UK
Salary: From £22,000 to £25,000 per annum
Posted: 10 days ago
Rochdale, Lancashire
Zen Internet Ltd
Salary: Up to £22,000 per annum depending on experience + benefits
Posted: 9 days ago
Manchester
Bluetown Online LTD
Salary: £22714 per annum
Posted: 13 days ago