The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Manchester region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
Second Line Support
Rank 156 164 150
Rank change year-on-year
+8 -14
Permanent jobs requiring a 2nd Line Support 36 29 29
As % of all permanent IT jobs located in Manchester 0.94% 0.71% 0.75%
As % of the Job Titles category 0.98% 0.75% 0.79%
Number of salaries quoted 32 27 27
Average salary £23,000 £23,000 £23,500
Average salary % change year-on-year
- -2.12%
90% offered a salary of more than £20,000 £19,300 £18,600
10% offered a salary of more than £27,350 £29,400 £34,100
UK excluding London average salary £25,000 £24,250 £25,000
% change year-on-year
+3.09% -3.00%
2nd Line Support
North West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Manchester region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Manchester
Permanent IT job ads with a match in the
Job Titles category
3685 3859 3649
As % of all permanent IT jobs located in Manchester 95.79% 95.03% 94.46%
Number of salaries quoted 3093 3186 3184
Average salary £40,000 £37,500 £36,000
Average salary % change year-on-year
+6.66% +4.16%
90% offered a salary of more than £25,000 £22,500 £23,500
10% offered a salary of more than £55,000 £51,000 £55,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

2nd Line Support
Jobs Demand Trend in Manchester

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Manchester region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Manchester

2nd Line Support
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Manchester region.

2nd Line Support Salary Trend in Manchester

2nd Line Support
Salary Histogram in Manchester

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Manchester region over the 3 months to 28 August 2015.

2nd Line Support Salary Histogram in Manchester

2nd Line Support
Job Locations in Manchester

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Manchester region over the 3 months to 28 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Stockport +9 7 £22,500 -25.00% 2
Bolton - 2 £25,000 -
Cheadle - 2 £24,250 -
Rochdale - 2 £20,000 - 1
Wigan - 2 £19,000 - 1
2nd Line Support
North West

2nd Line Support
Top 30 Related IT Skills in Manchester

For the 6 months to 28 August 2015, IT jobs across the Manchester region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 60 (83.33%) Windows
2 40 (55.56%) Microsoft
3 38 (52.78%) Active Directory
4 26 (36.11%) MS Exchange
5 21 (29.17%) Firewall
5 21 (29.17%) VMware
5 21 (29.17%) Windows 7
6 20 (27.78%) DNS
7 19 (26.39%) LAN
7 19 (26.39%) Windows Server 2012
8 18 (25.00%) Windows Server 2008
8 18 (25.00%) ITIL
8 18 (25.00%) Citrix
9 17 (23.61%) SLA
10 16 (22.22%) VMware Infrastructure
10 16 (22.22%) Exchange Server 2010
10 16 (22.22%) Cisco
10 16 (22.22%) TCP/IP
11 15 (20.83%) VPN
11 15 (20.83%) DHCP
12 14 (19.44%) MS Excel
13 13 (18.06%) Microsoft Certification
13 13 (18.06%) Windows 8
14 12 (16.67%) Exchange Server 2013
15 11 (15.28%) Hyper-V
15 11 (15.28%) SAN
16 10 (13.89%) Windows Server 2003
16 10 (13.89%) Windows XP
17 9 (12.50%) Internet
17 9 (12.50%) VoIP

2nd Line Support
Top Related IT Skills in Manchester by Category

For the 6 months to 28 August 2015, IT jobs across the Manchester region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 26 (36.11%) MS Exchange
2 16 (22.22%) Exchange Server 2010
3 12 (16.67%) Exchange Server 2013
4 7 (9.72%) Exchange Server 2007
4 7 (9.72%) IIS
5 4 (5.56%) Exchange Server 2003
6 2 (2.78%) SharePoint
7 1 (1.39%) IBM Notes
7 1 (1.39%) SharePoint 2010
7 1 (1.39%) Lync
7 1 (1.39%) SharePoint 2013
Applications
1 14 (19.44%) MS Excel
2 7 (9.72%) MS Office
3 3 (4.17%) Spreadsheet
4 2 (2.78%) MS PowerPoint
5 1 (1.39%) Acrobat
Business Applications
1 3 (4.17%) Dynamics GP
Cloud Services
1 2 (2.78%) Office 365
Communications & Networking
1 21 (29.17%) Firewall
2 20 (27.78%) DNS
3 19 (26.39%) LAN
4 16 (22.22%) TCP/IP
5 15 (20.83%) VPN
5 15 (20.83%) DHCP
6 11 (15.28%) SAN
7 9 (12.50%) VoIP
7 9 (12.50%) Internet
7 9 (12.50%) Wireless
8 8 (11.11%) IPv4
9 6 (8.33%) WAN
9 6 (8.33%) Cisco IOS
9 6 (8.33%) Wi-Fi
10 5 (6.94%) Ethernet
11 3 (4.17%) Structured Cabling
12 2 (2.78%) IP Telephony
12 2 (2.78%) FTP
12 2 (2.78%) SNMP
12 2 (2.78%) PSTN
Database & Business Intelligence
1 8 (11.11%) SQL Server
2 2 (2.78%) SQL Server 2008
2 2 (2.78%) SQL Server 2012
3 1 (1.39%) Relational Database
General
1 6 (8.33%) Telecoms
2 2 (2.78%) Law
2 2 (2.78%) Legal
3 1 (1.39%) Advertising
3 1 (1.39%) Retail
3 1 (1.39%) Back Office
Libraries, Frameworks & Software Standards
1 2 (2.78%) HTML
2 1 (1.39%) .NET
2 1 (1.39%) COM
2 1 (1.39%) X-Windows
Miscellaneous
1 5 (6.94%) CCTV
2 4 (5.56%) Analytical Skills
3 3 (4.17%) Enterprise Software
3 3 (4.17%) Blackberry
3 3 (4.17%) iPhone
4 2 (2.78%) Derivative
4 2 (2.78%) Replication
4 2 (2.78%) iPad
4 2 (2.78%) Data Centre
5 1 (1.39%) User Experience
5 1 (1.39%) Computer Science
5 1 (1.39%) CMDB
5 1 (1.39%) iSeries
5 1 (1.39%) Management Information System
Operating Systems
1 60 (83.33%) Windows
2 21 (29.17%) Windows 7
3 19 (26.39%) Windows Server 2012
4 18 (25.00%) Windows Server 2008
5 13 (18.06%) Windows 8
6 10 (13.89%) Windows Server 2003
6 10 (13.89%) Windows XP
7 8 (11.11%) Linux
8 6 (8.33%) UNIX
8 6 (8.33%) Android
9 5 (6.94%) Windows Vista
9 5 (6.94%) Mac OS X
10 2 (2.78%) AIX
10 2 (2.78%) HPUX
10 2 (2.78%) Solaris
10 2 (2.78%) SUSE
10 2 (2.78%) Red Hat Enterprise Linux
Processes & Methodologies
1 18 (25.00%) ITIL
2 9 (12.50%) Incident Management
3 6 (8.33%) Change Management
4 5 (6.94%) Coaching
5 4 (5.56%) Service Delivery
5 4 (5.56%) Server Monitoring
6 3 (4.17%) Logistics
6 3 (4.17%) Data Security
7 2 (2.78%) Migration
7 2 (2.78%) Software Testing
7 2 (2.78%) Security Testing
7 2 (2.78%) Information Assurance
8 1 (1.39%) Software Deployment
8 1 (1.39%) Web Development
8 1 (1.39%) Agile Software Development
8 1 (1.39%) Document Management
8 1 (1.39%) ITSM
8 1 (1.39%) Service Management
Programming Languages
1 4 (5.56%) SQL
2 2 (2.78%) Python
2 2 (2.78%) AWK
2 2 (2.78%) sed
2 2 (2.78%) Perl
3 1 (1.39%) C#
Qualifications
1 13 (18.06%) Microsoft Certification
2 8 (11.11%) MCP
3 7 (9.72%) MCSA
4 5 (6.94%) MCSE
4 5 (6.94%) MCTS
5 4 (5.56%) MCITP
5 4 (5.56%) Degree
5 4 (5.56%) Cisco Certification
5 4 (5.56%) CCNA
6 3 (4.17%) CCA
6 3 (4.17%) Citrix Certification
6 3 (4.17%) NCDA
7 2 (2.78%) VMware Certified Professional (VCP)
7 2 (2.78%) MCDST
8 1 (1.39%) CCENT
8 1 (1.39%) Security Cleared
8 1 (1.39%) ITIL Certification
8 1 (1.39%) MOS
8 1 (1.39%) CCNP
Quality Assurance & Compliance
1 17 (23.61%) SLA
System Software
1 38 (52.78%) Active Directory
2 16 (22.22%) VMware Infrastructure
3 11 (15.28%) Hyper-V
4 7 (9.72%) XenDesktop
5 6 (8.33%) vSphere
6 3 (4.17%) XenApp
7 2 (2.78%) XenServer
8 1 (1.39%) Firmware
8 1 (1.39%) Terminal Services
Vendors
1 40 (55.56%) Microsoft
2 21 (29.17%) VMware
3 18 (25.00%) Citrix
4 16 (22.22%) Cisco
5 7 (9.72%) NetApp
6 6 (8.33%) HP
7 5 (6.94%) Avaya
8 2 (2.78%) Red Hat
8 2 (2.78%) Symantec
8 2 (2.78%) Sophos
8 2 (2.78%) Dell
8 2 (2.78%) Veeam
9 1 (1.39%) ServiceNow
9 1 (1.39%) SonicWALL
9 1 (1.39%) Adobe
9 1 (1.39%) IBM
9 1 (1.39%) Oracle
9 1 (1.39%) SAP
9 1 (1.39%) Apple
9 1 (1.39%) Juniper
Oldham, Lancashire
Next Move IT
Salary: £20000 - £25000 per annum + Benefits
Posted: 13 hours ago
Wigan, Lancashire
Senitor Associates
Salary: £18000 - £20000 per annum
Posted: 3 days ago
Stockport
Adria Solutions Ltd
Salary: £20000 - £26000 per annum + Benefits
Posted: 26 days ago