The table below looks at the statistics for the Support Analyst role in IT jobs advertised for the Manchester region. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 17 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Sep 2014
Same period 2013 Same period 2012
Support Analyst
Rank 95 88 94
Rank change year-on-year
-7 +6
Permanent jobs requiring a Support Analyst 96 102 101
As % of all permanent IT jobs located in Manchester 2.41% 2.68% 2.64%
As % of the Job Titles category 2.53% 2.84% 2.72%
Number of salaries quoted 86 82 95
Average salary £22,500 £25,250 £24,000
Average salary % change year-on-year
-10.89% +5.20%
90% offered a salary of more than £17,500 £18,200 £19,700
10% offered a salary of more than £32,500 £38,400 £40,000
UK excluding London average salary £27,500 £28,000 £28,500
% change year-on-year
-1.78% -1.75%
Support Analyst
North West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Manchester region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Manchester
Permanent IT job ads with a match in the
Job Titles category
3799 3591 3715
As % of all permanent IT jobs located in Manchester 95.31% 94.20% 97.12%
Number of salaries quoted 3159 3132 3267
Average salary £37,500 £35,500 £35,000
Average salary % change year-on-year
+5.63% +1.42%
90% offered a salary of more than £22,500 £23,500 £23,000
10% offered a salary of more than £55,000 £52,500 £50,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Support Analyst
Jobs Demand Trend in Manchester

This chart provides a 3-month moving total of permanent IT jobs citing Support Analyst in the job title across the Manchester region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in Manchester

Support Analyst
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst across the Manchester region.

Support Analyst Salary Trend in Manchester

Support Analyst
Salary Histogram in Manchester

This chart provides a salary histogram for IT jobs citing Support Analyst across the Manchester region over the 3 months to 17 September 2014.

Support Analyst Salary Histogram in Manchester

Support Analyst
Job Locations in Manchester

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Support Analyst within the Manchester region over the 3 months to 17 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Altrincham +14 15 £20,000 -11.11%
Salford +1 5 £21,500 -25.86% 1
Wigan -2 5 £13,750 -54.16% 1
Stockport -2 2 £21,250 -11.45%
Bolton +5 1 £19,500 -13.33% 1
Cheadle - 1 - -
Support Analyst
North West

Support Analyst
Top 30 Related IT Skills in Manchester

For the 6 months to 17 September 2014, IT jobs across the Manchester region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

1 102 (44.74%) SQL
2 90 (39.47%) Microsoft
3 86 (37.72%) Windows
4 68 (29.82%) ITIL
5 52 (22.81%) MS Excel
6 50 (21.93%) .NET
7 46 (20.18%) Finance
8 44 (19.30%) SQL Server
9 42 (18.42%) ASP.NET
10 40 (17.54%) Active Directory
11 37 (16.23%) C#
12 36 (15.79%) MS Office
13 33 (14.47%) VB.NET
14 32 (14.04%) Problem Management
15 29 (12.72%) Oracle
15 29 (12.72%) IIS
16 27 (11.84%) UNIX
17 26 (11.40%) VMware
18 25 (10.96%) Windows Server 2008
19 23 (10.09%) Citrix
20 22 (9.65%) XML
20 22 (9.65%) MS Exchange
20 22 (9.65%) SLA
21 21 (9.21%) Analytical Skills
22 20 (8.77%) Linux
22 20 (8.77%) Firewall
23 19 (8.33%) TCP/IP
24 18 (7.89%) Incident Management
25 17 (7.46%) WAN
26 16 (7.02%) Java

Support Analyst
Top Related IT Skills in Manchester by Category

For the 6 months to 17 September 2014, IT jobs across the Manchester region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 29 (12.72%) IIS
2 22 (9.65%) MS Exchange
3 12 (5.26%) SharePoint
4 7 (3.07%) Exchange Server 2013
4 7 (3.07%) Lync
5 5 (2.19%) Exchange Server 2010
5 5 (2.19%) Exchange Server 2007
6 4 (1.75%) SharePoint 2010
7 2 (0.88%) TIBCO ActiveMatrix
8 1 (0.44%) IBM Notes
8 1 (0.44%) SAS
8 1 (0.44%) CMS
8 1 (0.44%) Exchange Server 2003
8 1 (0.44%) MS Project Server
Applications
1 52 (22.81%) MS Excel
2 36 (15.79%) MS Office
3 2 (0.88%) AutoCAD
3 2 (0.88%) Revit
3 2 (0.88%) SketchUp
4 1 (0.44%) MS PowerPoint
Business Applications
1 3 (1.32%) Bond Adapt
2 2 (0.88%) BusinessWorks
2 2 (0.88%) Dynamics AX
2 2 (0.88%) TIBCO iProcess
3 1 (0.44%) SAP FI
3 1 (0.44%) SAP MM
3 1 (0.44%) SAP WM
3 1 (0.44%) SAP CRM
3 1 (0.44%) SAP FI/CO
3 1 (0.44%) SAP CO
3 1 (0.44%) SAP ERP
3 1 (0.44%) Line 100
3 1 (0.44%) Pegasus Opera
3 1 (0.44%) Agresso
3 1 (0.44%) SAP SD
Cloud Services
1 5 (2.19%) SaaS
2 3 (1.32%) Office 365
3 2 (0.88%) Amazon AWS
4 1 (0.44%) Taleo
4 1 (0.44%) Amazon EC2
4 1 (0.44%) Amazon S3
4 1 (0.44%) Route 53
4 1 (0.44%) ElastiCache
4 1 (0.44%) Amazon ElastiCache
Communications & Networking
1 20 (8.77%) Firewall
2 19 (8.33%) TCP/IP
3 17 (7.46%) WAN
4 14 (6.14%) LAN
4 14 (6.14%) Internet
5 12 (5.26%) DNS
6 5 (2.19%) VoIP
7 4 (1.75%) VPN
8 3 (1.32%) Wi-Fi
9 2 (0.88%) FTP
10 1 (0.44%) SAN
10 1 (0.44%) Intranet
10 1 (0.44%) Intrusion Detection
10 1 (0.44%) MPLS
Database & Business Intelligence
1 44 (19.30%) SQL Server
2 9 (3.95%) Crystal Reports
3 6 (2.63%) SQL Server Reporting Services
4 5 (2.19%) SQL Server Integration Services
4 5 (2.19%) SQL Server 2008
4 5 (2.19%) SQL Server 2012
4 5 (2.19%) Relational Database
5 4 (1.75%) Oracle Database
5 4 (1.75%) Oracle Reports
6 3 (1.32%) BusinessObjects
6 3 (1.32%) Oracle Database 11g
7 2 (0.88%) Data Warehouse
8 1 (0.44%) Data Mining
8 1 (0.44%) SAP BW
8 1 (0.44%) OLAP
8 1 (0.44%) Base SAS
8 1 (0.44%) SAS Enterprise Guide
8 1 (0.44%) Oracle OLAP
8 1 (0.44%) Amazon RDS
8 1 (0.44%) Big Data
Development Applications
1 5 (2.19%) JIRA
2 4 (1.75%) SQL Server Management Studio (SSMS)
3 1 (0.44%) Visual Studio
3 1 (0.44%) Team Foundation Server
General
1 46 (20.18%) Finance
2 6 (2.63%) Law
2 6 (2.63%) Banking
3 5 (2.19%) Back Office
3 5 (2.19%) Telecoms
4 4 (1.75%) Retail
4 4 (1.75%) Legal
4 4 (1.75%) Manufacturing
4 4 (1.75%) Advertising
5 3 (1.32%) Marketing
6 1 (0.44%) Front Office
Libraries, Frameworks & Software Standards
1 50 (21.93%) .NET
2 42 (18.42%) ASP.NET
3 22 (9.65%) XML
4 11 (4.82%) Web Services
5 6 (2.63%) .NET Framework
5 6 (2.63%) EDI
6 4 (1.75%) ADO.NET Entity Framework
6 4 (1.75%) WCF
6 4 (1.75%) WF
7 3 (1.32%) HTML
7 3 (1.32%) CSS
7 3 (1.32%) SAP XI
8 2 (0.88%) Middleware
9 1 (0.44%) jQuery
Miscellaneous
1 21 (9.21%) Analytical Skills
2 6 (2.63%) Management Information System
3 5 (2.19%) FlexPod
4 2 (0.88%) Mainframe
4 2 (0.88%) EPoS
4 2 (0.88%) Tandem
4 2 (0.88%) Video Conferencing
4 2 (0.88%) Data Extraction
5 1 (0.44%) Kindle
5 1 (0.44%) Mobile App
5 1 (0.44%) Enterprise Software
5 1 (0.44%) Statistics
5 1 (0.44%) Mathematics
5 1 (0.44%) Computer Science
5 1 (0.44%) Fat Client
5 1 (0.44%) Thin Client
Operating Systems
1 86 (37.72%) Windows
2 27 (11.84%) UNIX
3 25 (10.96%) Windows Server 2008
4 20 (8.77%) Linux
5 14 (6.14%) Windows Server 2003
6 11 (4.82%) Windows 7
7 9 (3.95%) Windows Server 2012
8 8 (3.51%) Windows XP
9 5 (2.19%) Windows 2000 Server
10 2 (0.88%) Windows 8
10 2 (0.88%) AIX
10 2 (0.88%) HPUX
10 2 (0.88%) Solaris
11 1 (0.44%) Windows Vista
Processes & Methodologies
1 68 (29.82%) ITIL
2 32 (14.04%) Problem Management
3 18 (7.89%) Incident Management
4 16 (7.02%) Change Control
5 14 (6.14%) Configuration Management
6 12 (5.26%) ERP
6 12 (5.26%) Change Management
7 11 (4.82%) Service Management
7 11 (4.82%) Service Delivery
7 11 (4.82%) ITIL V3
8 10 (4.39%) Release Management
9 9 (3.95%) Root Cause Analysis
9 9 (3.95%) CRM
9 9 (3.95%) Time Management
10 8 (3.51%) Wealth Management
10 8 (3.51%) Project Management
11 7 (3.07%) Disaster Recovery
12 6 (2.63%) Capacity Management
13 5 (2.19%) Continuous Improvement
13 5 (2.19%) Logistics
Programming Languages
1 102 (44.74%) SQL
2 37 (16.23%) C#
3 33 (14.47%) VB.NET
4 16 (7.02%) T-SQL
4 16 (7.02%) Java
5 4 (1.75%) ABAP
5 4 (1.75%) PL/SQL
6 3 (1.32%) Shell Script
6 3 (1.32%) Perl
7 2 (0.88%) JavaScript
8 1 (0.44%) PHP
8 1 (0.44%) FoxPro (VFP)
Qualifications
1 15 (6.58%) Microsoft Certification
2 14 (6.14%) MCP
3 12 (5.26%) Degree
4 10 (4.39%) ITIL Certification
5 8 (3.51%) MCSE
6 7 (3.07%) MCITP
7 5 (2.19%) MCSA
8 4 (1.75%) HND
8 4 (1.75%) MOS
9 2 (0.88%) VMware Certified Professional (VCP)
9 2 (0.88%) CCA
9 2 (0.88%) Citrix Certification
10 1 (0.44%) Cisco Certification
10 1 (0.44%) SAP Certification
10 1 (0.44%) CCNA
10 1 (0.44%) MCDST
10 1 (0.44%) Security Cleared
10 1 (0.44%) NCIE
10 1 (0.44%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 22 (9.65%) SLA
2 4 (1.75%) ISO 9000
3 1 (0.44%) ISO 9001
3 1 (0.44%) GxP
3 1 (0.44%) Sarbanes-Oxley
System Software
1 40 (17.54%) Active Directory
2 13 (5.70%) VMware Infrastructure
3 2 (0.88%) XenApp
4 1 (0.44%) vSphere
4 1 (0.44%) Hyper-V
4 1 (0.44%) VMware ESX
4 1 (0.44%) Cronacle
Systems Management
1 3 (1.32%) OpenView
1 3 (1.32%) DameWare
2 2 (0.88%) SCCM
2 2 (0.88%) TIBCO Hawk
3 1 (0.44%) SCOM
3 1 (0.44%) NetBackup
3 1 (0.44%) Tivoli
3 1 (0.44%) Control-M
Vendors
1 90 (39.47%) Microsoft
2 29 (12.72%) Oracle
3 26 (11.40%) VMware
4 23 (10.09%) Citrix
5 8 (3.51%) Cisco
6 7 (3.07%) SAP
7 6 (2.63%) HP
7 6 (2.63%) NetApp
7 6 (2.63%) SYSPRO
8 4 (1.75%) Trapeze
9 3 (1.32%) Mitel
9 3 (1.32%) ZyXEL
9 3 (1.32%) Remedy
9 3 (1.32%) McAfee
9 3 (1.32%) Dell
9 3 (1.32%) IBM
9 3 (1.32%) Business Objects
10 2 (0.88%) Adobe
10 2 (0.88%) Sophos
10 2 (0.88%) Avaya
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Salary: £20000 per annum + Benefits Package
Posted: 13 hours ago
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