The table below looks at the statistics for the Support Analyst role in IT jobs advertised for the Manchester region. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 28 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Jan 2015
Same period 2014 Same period 2013
Support Analyst
Rank 109 99 99
Rank change year-on-year
-10 0
Permanent jobs requiring a Support Analyst 78 83 101
As % of all permanent IT jobs located in Manchester 1.99% 2.21% 2.34%
As % of the Job Titles category 2.10% 2.33% 2.42%
Number of salaries quoted 77 82 89
Average salary £25,000 £25,375 £27,500
Average salary % change year-on-year
-1.47% -7.72%
90% offered a salary of more than £19,000 £20,000 £22,500
10% offered a salary of more than £37,500 £34,800 £34,659
UK excluding London average salary £27,850 £28,000 £28,500
% change year-on-year
-0.53% -1.75%
Support Analyst
North West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Manchester region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Manchester
Permanent IT job ads with a match in the
Job Titles category
3719 3562 4180
As % of all permanent IT jobs located in Manchester 95.04% 94.89% 96.96%
Number of salaries quoted 3219 3110 3712
Average salary £37,500 £37,500 £35,000
Average salary % change year-on-year
- +7.14%
90% offered a salary of more than £23,500 £24,000 £22,500
10% offered a salary of more than £55,000 £50,500 £50,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Support Analyst
Jobs Demand Trend in Manchester

This chart provides a 3-month moving total of permanent IT jobs citing Support Analyst in the job title across the Manchester region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in Manchester

Support Analyst
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst across the Manchester region.

Support Analyst Salary Trend in Manchester

Support Analyst
Salary Histogram in Manchester

This chart provides a salary histogram for IT jobs citing Support Analyst across the Manchester region over the 3 months to 28 January 2015.

Support Analyst Salary Histogram in Manchester

Support Analyst
Job Locations in Manchester

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Support Analyst within the Manchester region over the 3 months to 28 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Altrincham +10 6 £24,375 -11.36% 1
Stockport -8 5 £22,000 +15.78%
Sale +1 2 £30,000 -
Support Analyst
North West

Support Analyst
Top 30 Related IT Skills in Manchester

For the 6 months to 28 January 2015, IT jobs across the Manchester region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

1 63 (34.62%) Windows
2 59 (32.42%) SQL
3 50 (27.47%) Microsoft
4 44 (24.18%) Active Directory
4 44 (24.18%) ITIL
5 36 (19.78%) MS Office
6 35 (19.23%) Finance
7 29 (15.93%) MS Excel
8 26 (14.29%) Service Delivery
9 23 (12.64%) Change Control
10 22 (12.09%) SLA
10 22 (12.09%) SQL Server
11 21 (11.54%) MS Exchange
11 21 (11.54%) Problem Management
12 20 (10.99%) Configuration Management
13 19 (10.44%) Wealth Management
14 18 (9.89%) Oracle
15 17 (9.34%) Degree
16 16 (8.79%) .NET
16 16 (8.79%) UNIX
16 16 (8.79%) ITIL Certification
17 15 (8.24%) Citrix
17 15 (8.24%) Analytical Skills
18 14 (7.69%) ERP
18 14 (7.69%) VMware
19 13 (7.14%) Release Management
19 13 (7.14%) Windows 7
19 13 (7.14%) LAN
19 13 (7.14%) Windows Server 2003
20 12 (6.59%) Firewall

Support Analyst
Top Related IT Skills in Manchester by Category

For the 6 months to 28 January 2015, IT jobs across the Manchester region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 21 (11.54%) MS Exchange
2 11 (6.04%) IIS
2 11 (6.04%) Exchange Server 2010
3 9 (4.95%) Exchange Server 2007
4 8 (4.40%) IBM Notes
5 4 (2.20%) Apache
5 4 (2.20%) Exchange Server 2003
6 3 (1.65%) WebSphere
7 2 (1.10%) CMS
7 2 (1.10%) IBM HTTP Server
7 2 (1.10%) Drupal
7 2 (1.10%) WordPress
7 2 (1.10%) nginx
7 2 (1.10%) Moodle
7 2 (1.10%) Lync
8 1 (0.55%) MS Project Server
8 1 (0.55%) SharePoint
Applications
1 36 (19.78%) MS Office
2 29 (15.93%) MS Excel
3 1 (0.55%) AutoCAD
Business Applications
1 4 (2.20%) SAP ERP
2 3 (1.65%) Visualfiles
2 3 (1.65%) Oracle EBS
2 3 (1.65%) Oracle Applications
3 2 (1.10%) SAP FI/CO
3 2 (1.10%) SAP CO
3 2 (1.10%) SAP FI
3 2 (1.10%) Fredhopper
4 1 (0.55%) Dynamics AX
4 1 (0.55%) Line 100
4 1 (0.55%) Magento
Cloud Services
1 1 (0.55%) Google Apps
Communications & Networking
1 13 (7.14%) LAN
2 12 (6.59%) WAN
2 12 (6.59%) TCP/IP
2 12 (6.59%) Firewall
3 7 (3.85%) DNS
4 5 (2.75%) VPN
5 4 (2.20%) DHCP
5 4 (2.20%) VoIP
6 3 (1.65%) HTTP
6 3 (1.65%) SAN
7 2 (1.10%) NetScaler
7 2 (1.10%) Wi-Fi
7 2 (1.10%) SSL
8 1 (0.55%) Intrusion Detection
8 1 (0.55%) VLAN
8 1 (0.55%) Network Security
8 1 (0.55%) Cisco ASA
8 1 (0.55%) MPLS
Database & Business Intelligence
1 22 (12.09%) SQL Server
2 8 (4.40%) Crystal Reports
2 8 (4.40%) Relational Database
3 7 (3.85%) Oracle Reports
4 4 (2.20%) SAP BW
5 3 (1.65%) Oracle Database
5 3 (1.65%) BusinessObjects
6 2 (1.10%) MySQL
7 1 (0.55%) DataStage
7 1 (0.55%) SQL Server 2005
7 1 (0.55%) SQL Server 2012
7 1 (0.55%) Data Warehouse
Development Applications
1 4 (2.20%) JIRA
2 1 (0.55%) Visual Studio
General
1 35 (19.23%) Finance
2 10 (5.49%) Legal
3 7 (3.85%) Telecoms
4 6 (3.30%) Retail
5 5 (2.75%) Manufacturing
5 5 (2.75%) Law
6 3 (1.65%) Back Office
7 2 (1.10%) Multimedia
8 1 (0.55%) Banking
Libraries, Frameworks & Software Standards
1 16 (8.79%) .NET
2 9 (4.95%) XML
3 8 (4.40%) ASP.NET
4 4 (2.20%) Web Services
4 4 (2.20%) Middleware
5 3 (1.65%) SAP XI
5 3 (1.65%) EDI
6 2 (1.10%) HTML
7 1 (0.55%) CSS
7 1 (0.55%) XSLT
Miscellaneous
1 15 (8.24%) Analytical Skills
2 10 (5.49%) Management Information System
3 4 (2.20%) Computer Science
4 3 (1.65%) Xbox
5 2 (1.10%) Blackberry
5 2 (1.10%) Open Source
5 2 (1.10%) Handset
5 2 (1.10%) SecurID
6 1 (0.55%) Statistics
6 1 (0.55%) Video Conferencing
6 1 (0.55%) Data Extraction
6 1 (0.55%) iPhone
6 1 (0.55%) Kindle
Operating Systems
1 63 (34.62%) Windows
2 16 (8.79%) UNIX
3 13 (7.14%) Windows Server 2003
3 13 (7.14%) Windows 7
4 12 (6.59%) Windows XP
4 12 (6.59%) Windows Server 2008
5 11 (6.04%) Linux
6 9 (4.95%) Windows 8
7 8 (4.40%) Windows Server 2012
8 5 (2.75%) Windows Mobile
9 3 (1.65%) Windows Vista
10 2 (1.10%) Red Hat Enterprise Linux
11 1 (0.55%) Solaris
Processes & Methodologies
1 44 (24.18%) ITIL
2 26 (14.29%) Service Delivery
3 23 (12.64%) Change Control
4 21 (11.54%) Problem Management
5 20 (10.99%) Configuration Management
6 19 (10.44%) Wealth Management
7 14 (7.69%) ERP
8 13 (7.14%) Release Management
9 10 (5.49%) Service Management
10 9 (4.95%) Incident Management
11 8 (4.40%) Line Management
12 7 (3.85%) Software Testing
12 7 (3.85%) Project Management
12 7 (3.85%) E-Commerce
13 6 (3.30%) Business Continuity
13 6 (3.30%) Change Management
13 6 (3.30%) Continuous Improvement
14 5 (2.75%) Benchmarking
15 4 (2.20%) ITIL V3
16 3 (1.65%) Logistics
Programming Languages
1 59 (32.42%) SQL
2 8 (4.40%) Java
3 7 (3.85%) PL/SQL
3 7 (3.85%) VB.NET
4 5 (2.75%) C#
5 3 (1.65%) ABAP
6 2 (1.10%) VBA
6 2 (1.10%) Perl
6 2 (1.10%) PHP
7 1 (0.55%) JavaScript
7 1 (0.55%) VB
Qualifications
1 17 (9.34%) Degree
2 16 (8.79%) ITIL Certification
3 12 (6.59%) MCP
4 8 (4.40%) HND
5 6 (3.30%) Microsoft Certification
6 5 (2.75%) MCITP
7 4 (2.20%) MOS
8 3 (1.65%) MCSA
9 2 (1.10%) Citrix Certification
9 2 (1.10%) CCAA
10 1 (0.55%) MCSE
10 1 (0.55%) HNC
Quality Assurance & Compliance
1 22 (12.09%) SLA
2 7 (3.85%) ISO 9000
3 2 (1.10%) QA
4 1 (0.55%) ISO 9001
System Software
1 44 (24.18%) Active Directory
2 8 (4.40%) VMware Infrastructure
3 2 (1.10%) Hyper-V
3 2 (1.10%) XenApp
3 2 (1.10%) Terminal Services
3 2 (1.10%) VMware ESX
4 1 (0.55%) vSphere
Systems Management
1 4 (2.20%) SCCM
2 2 (1.10%) Tivoli
2 2 (1.10%) Control-M
2 2 (1.10%) MAILsweeper
3 1 (0.55%) Backup Exec
3 1 (0.55%) WSUS
3 1 (0.55%) SCDPM
Vendors
1 50 (27.47%) Microsoft
2 18 (9.89%) Oracle
3 15 (8.24%) Citrix
4 14 (7.69%) VMware
5 10 (5.49%) SAP
6 8 (4.40%) Lotus
7 7 (3.85%) IBM
8 4 (2.20%) Cisco
8 4 (2.20%) HP
9 3 (1.65%) Business Objects
10 2 (1.10%) Sybase
10 2 (1.10%) Dell
10 2 (1.10%) AppSense
10 2 (1.10%) Akamai
10 2 (1.10%) SYSPRO
10 2 (1.10%) MobileIron
10 2 (1.10%) AppDynamics
11 1 (0.55%) Teradata
11 1 (0.55%) Google
11 1 (0.55%) SonicWALL
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