The table below looks at the statistics for the Support Analyst role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
Support Analyst
Rank 117 106 113
Rank change year-on-year
-11 +7
Permanent jobs requiring a Support Analyst 146 157 181
As % of all permanent IT jobs located in the North West 2.10% 2.42% 2.31%
As % of the Job Titles category 2.21% 2.54% 2.40%
Number of salaries quoted 124 145 164
Average salary £26,000 £25,750 £27,750
Average salary % change year-on-year
+0.97% -7.20%
90% offered a salary of more than £19,500 £20,000 £20,000
10% offered a salary of more than £37,500 £38,500 £36,500
UK excluding London average salary £27,850 £28,000 £28,500
% change year-on-year
-0.53% -1.75%
Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6608 6170 7549
As % of all permanent IT jobs located in the North West 95.00% 95.11% 96.34%
Number of salaries quoted 5641 5176 6547
Average salary £37,500 £37,500 £35,000
Average salary % change year-on-year
- +7.14%
90% offered a salary of more than £24,000 £24,500 £23,000
10% offered a salary of more than £55,000 £50,000 £52,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Support Analyst
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Support Analyst in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the North West

Support Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst across the North West region.

Support Analyst Salary Trend in the North West

Support Analyst
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Support Analyst across the North West region over the 3 months to 30 January 2015.

Support Analyst Salary Histogram in the North West

Support Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Support Analyst within the North West region over the 3 months to 30 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -14 79 £25,000 - 16
Cheshire -13 33 £27,500 - 6
Merseyside +17 17 £22,000 -12.00% 2
Lancashire -3 13 £23,000 -15.59% 2
Support Analyst
England

Support Analyst
Top 30 Related IT Skills in the North West

For the 6 months to 30 January 2015, IT jobs across the North West region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

1 118 (35.76%) Windows
2 113 (34.24%) SQL
3 104 (31.52%) Microsoft
4 77 (23.33%) Active Directory
5 72 (21.82%) Finance
5 72 (21.82%) MS Excel
6 69 (20.91%) ITIL
7 59 (17.88%) MS Office
8 50 (15.15%) SLA
9 49 (14.85%) SQL Server
10 42 (12.73%) Oracle
11 37 (11.21%) Windows 7
12 33 (10.00%) MS Exchange
13 30 (9.09%) ERP
14 29 (8.79%) Service Delivery
14 29 (8.79%) Windows Server 2008
15 28 (8.48%) LAN
15 28 (8.48%) .NET
16 27 (8.18%) UNIX
17 26 (7.88%) SAP
17 26 (7.88%) Citrix
18 25 (7.58%) WAN
19 24 (7.27%) Change Control
19 24 (7.27%) Analytical Skills
20 23 (6.97%) Problem Management
20 23 (6.97%) Incident Management
20 23 (6.97%) Degree
20 23 (6.97%) Windows XP
21 22 (6.67%) VMware
21 22 (6.67%) Security Cleared

Support Analyst
Top Related IT Skills in the North West by Category

For the 6 months to 30 January 2015, IT jobs across the North West region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 33 (10.00%) MS Exchange
2 21 (6.36%) Exchange Server 2010
3 15 (4.55%) IIS
4 10 (3.03%) Exchange Server 2007
5 8 (2.42%) IBM Notes
6 5 (1.52%) Apache
7 4 (1.21%) Exchange Server 2003
7 4 (1.21%) Lync
7 4 (1.21%) CMS
8 3 (0.91%) SharePoint
8 3 (0.91%) WebSphere
9 2 (0.61%) WordPress
9 2 (0.61%) Drupal
9 2 (0.61%) Moodle
9 2 (0.61%) nginx
9 2 (0.61%) SharePoint 2010
9 2 (0.61%) Tomcat
9 2 (0.61%) IBM HTTP Server
10 1 (0.30%) Oracle Application Server
10 1 (0.30%) WebLogic
Applications
1 72 (21.82%) MS Excel
2 59 (17.88%) MS Office
3 7 (2.12%) MS PowerPoint
4 1 (0.30%) AutoCAD
4 1 (0.30%) MS Visio
Business Applications
1 10 (3.03%) Oracle Payables
1 10 (3.03%) Oracle Receivables
1 10 (3.03%) Oracle Assets
1 10 (3.03%) Oracle General Ledger
1 10 (3.03%) Oracle EBS R12
1 10 (3.03%) Oracle AGIS
1 10 (3.03%) Oracle Financials
2 9 (2.73%) SAP FI/CO
2 9 (2.73%) SAP CO
2 9 (2.73%) SAP FI
3 5 (1.52%) Oracle Subledger Accounting
3 5 (1.52%) Dynamics CRM
4 4 (1.21%) Dynamics GP
4 4 (1.21%) SAP ERP
5 3 (0.91%) Oracle EBS
5 3 (0.91%) Oracle Applications
5 3 (0.91%) Visualfiles
5 3 (0.91%) SAP MM
6 2 (0.61%) Dynamics NAV
6 2 (0.61%) Fredhopper
Cloud Services
1 2 (0.61%) Office 365
2 1 (0.30%) Amazon AWS
2 1 (0.30%) Google Apps
Communications & Networking
1 28 (8.48%) LAN
2 25 (7.58%) WAN
3 17 (5.15%) TCP/IP
4 15 (4.55%) VPN
5 14 (4.24%) Firewall
6 12 (3.64%) DNS
7 9 (2.73%) DHCP
8 8 (2.42%) SAN
9 5 (1.52%) Wi-Fi
10 4 (1.21%) VoIP
11 3 (0.91%) HTTP
12 2 (0.61%) VLAN
12 2 (0.61%) NetScaler
12 2 (0.61%) SNMP
12 2 (0.61%) SSL
12 2 (0.61%) Wireless
13 1 (0.30%) IP Telephony
13 1 (0.30%) Intrusion Detection
13 1 (0.30%) MPLS
13 1 (0.30%) Intranet
Database & Business Intelligence
1 49 (14.85%) SQL Server
2 20 (6.06%) Crystal Reports
3 13 (3.94%) Relational Database
4 10 (3.03%) SQL Server Reporting Services
5 9 (2.73%) Oracle Reports
6 8 (2.42%) Oracle Database
7 7 (2.12%) SQL Server 2008
8 6 (1.82%) SAP BW
9 5 (1.52%) Data Warehouse
10 3 (0.91%) BusinessObjects
10 3 (0.91%) SQL Server 2005
11 2 (0.61%) SQL Server Integration Services
11 2 (0.61%) MySQL
11 2 (0.61%) MS Access
11 2 (0.61%) RDBMS
12 1 (0.30%) DataStage
12 1 (0.30%) Oracle Database 10g
12 1 (0.30%) DTS
12 1 (0.30%) Oracle9i Database
12 1 (0.30%) SAP Data Services
Development Applications
1 4 (1.21%) JIRA
1 4 (1.21%) Visual Studio
2 2 (0.61%) SQL Server Management Studio (SSMS)
3 1 (0.30%) Team Foundation Server
3 1 (0.30%) Oracle APEX
General
1 72 (21.82%) Finance
2 14 (4.24%) Legal
3 8 (2.42%) Retail
4 7 (2.12%) Manufacturing
4 7 (2.12%) Telecoms
5 6 (1.82%) General Ledger
5 6 (1.82%) Law
6 5 (1.52%) Back Office
7 3 (0.91%) Banking
8 2 (0.61%) Multimedia
8 2 (0.61%) Advertising
9 1 (0.30%) Financial Institution
9 1 (0.30%) Investment Banking
Libraries, Frameworks & Software Standards
1 28 (8.48%) .NET
2 11 (3.33%) ASP.NET
3 10 (3.03%) XML
4 7 (2.12%) Web Services
5 5 (1.52%) EDI
6 4 (1.21%) HTML
6 4 (1.21%) Middleware
7 3 (0.91%) SAP XI
8 2 (0.61%) CSS
8 2 (0.61%) XSLT
9 1 (0.30%) LAMP
9 1 (0.30%) WinForms
9 1 (0.30%) COM+
9 1 (0.30%) ADO.NET
9 1 (0.30%) .NET Framework
Miscellaneous
1 24 (7.27%) Analytical Skills
2 15 (4.55%) Management Information System
3 7 (2.12%) User Experience
4 4 (1.21%) Computer Science
4 4 (1.21%) Blackberry
5 3 (0.91%) GIS
5 3 (0.91%) Xbox
6 2 (0.61%) Open Source
6 2 (0.61%) Kindle
6 2 (0.61%) SecurID
6 2 (0.61%) Handset
7 1 (0.30%) Mainframe
7 1 (0.30%) Thin Client
7 1 (0.30%) EPoS
7 1 (0.30%) Client/Server
7 1 (0.30%) IBM Mainframe
7 1 (0.30%) Fat Client
7 1 (0.30%) Data Conversion
7 1 (0.30%) Data Extraction
7 1 (0.30%) Video Conferencing
Operating Systems
1 118 (35.76%) Windows
2 37 (11.21%) Windows 7
3 29 (8.79%) Windows Server 2008
4 27 (8.18%) UNIX
5 23 (6.97%) Windows XP
6 21 (6.36%) Linux
7 19 (5.76%) Windows 8
8 18 (5.45%) Windows Server 2003
9 16 (4.85%) Windows Server 2012
10 5 (1.52%) Windows Mobile
11 4 (1.21%) Red Hat Enterprise Linux
11 4 (1.21%) HPUX
12 3 (0.91%) Windows Vista
13 1 (0.30%) Solaris
13 1 (0.30%) CentOS
Processes & Methodologies
1 69 (20.91%) ITIL
2 30 (9.09%) ERP
3 29 (8.79%) Service Delivery
4 24 (7.27%) Change Control
5 23 (6.97%) Problem Management
5 23 (6.97%) Incident Management
6 20 (6.06%) Configuration Management
7 19 (5.76%) Wealth Management
7 19 (5.76%) Service Management
8 16 (4.85%) Business Intelligence
9 15 (4.55%) Release Management
10 14 (4.24%) Change Management
11 11 (3.33%) Line Management
11 11 (3.33%) Root Cause Analysis
12 10 (3.03%) CRM
13 9 (2.73%) Business Continuity
13 9 (2.73%) Project Management
14 8 (2.42%) Continuous Improvement
14 8 (2.42%) E-Commerce
15 7 (2.12%) PRINCE2
Programming Languages
1 113 (34.24%) SQL
2 16 (4.85%) Java
3 11 (3.33%) PL/SQL
4 10 (3.03%) C#
4 10 (3.03%) VB.NET
5 8 (2.42%) T-SQL
6 4 (1.21%) PHP
6 4 (1.21%) Shell Script
7 3 (0.91%) JavaScript
7 3 (0.91%) VB
7 3 (0.91%) ABAP
7 3 (0.91%) VBA
8 2 (0.61%) PowerShell
8 2 (0.61%) Perl
9 1 (0.30%) Assembly Language
9 1 (0.30%) C
9 1 (0.30%) COBOL
Qualifications
1 23 (6.97%) Degree
2 22 (6.67%) Security Cleared
3 21 (6.36%) MCP
4 20 (6.06%) SC Cleared
5 16 (4.85%) ITIL Certification
6 14 (4.24%) Microsoft Certification
7 13 (3.94%) MCITP
8 11 (3.33%) MCSA
9 10 (3.03%) ACCA
9 10 (3.03%) CIMA
10 9 (2.73%) HND
10 9 (2.73%) MCSE
11 7 (2.12%) MCDST
12 5 (1.52%) PRINCE2 Certification
13 4 (1.21%) MOS
14 2 (0.61%) CCAA
14 2 (0.61%) HNC
14 2 (0.61%) Citrix Certification
15 1 (0.30%) Cisco Certification
15 1 (0.30%) CCNP
Quality Assurance & Compliance
1 50 (15.15%) SLA
2 7 (2.12%) Sarbanes-Oxley
2 7 (2.12%) ISO 9000
3 3 (0.91%) QA
4 2 (0.61%) ISO/IEC 27001
4 2 (0.61%) ISO 9001
System Software
1 77 (23.33%) Active Directory
2 10 (3.03%) VMware Infrastructure
3 7 (2.12%) XenApp
4 3 (0.91%) Terminal Services
4 3 (0.91%) vSphere
4 3 (0.91%) Hyper-V
5 2 (0.61%) XenDesktop
5 2 (0.61%) Firmware
5 2 (0.61%) VMware ESX
6 1 (0.30%) VMware Server
Systems Management
1 4 (1.21%) SCCM
2 3 (0.91%) Nagios
2 3 (0.91%) WSUS
3 2 (0.61%) Tivoli
3 2 (0.61%) Control-M
3 2 (0.61%) MAILsweeper
4 1 (0.30%) Backup Exec
4 1 (0.30%) SCDPM
Vendors
1 104 (31.52%) Microsoft
2 42 (12.73%) Oracle
3 26 (7.88%) SAP
3 26 (7.88%) Citrix
4 22 (6.67%) VMware
5 12 (3.64%) HP
6 9 (2.73%) IBM
7 8 (2.42%) Cisco
7 8 (2.42%) Lotus
8 6 (1.82%) Cognos
8 6 (1.82%) Sage
9 5 (1.52%) Pegasus
9 5 (1.52%) Business Objects
10 4 (1.21%) Hyperion
10 4 (1.21%) JD Edwards
11 3 (0.91%) McAfee
11 3 (0.91%) NetApp
11 3 (0.91%) Red Hat
11 3 (0.91%) Dell
12 2 (0.61%) AppDynamics
Manchester
Nigel Frank International Limited - Newcastle
Salary: £30000 - £32000 per annum
Posted: 2 days ago
Manchester, Lancashire
Adria Solutions Ltd
Salary: £25000 - £28000 per annum + Benefits
Posted: 2 days ago
Altrincham, Cheshire
Circle Recruitment
Salary: £25000 - £30000 per annum + benefits
Posted: 3 days ago
Cheshire
QUANTICA
Salary: £16000 - £18000 per annum
Posted: 3 days ago
Manchester, Lancashire
Westek Recruitment
Salary: £20000 - £22000 per annum + Benefits Package
Posted: 3 days ago
Manchester, Lancashire
Actis Recruitment.
Salary: From £20,000 to £24,000 per annum + excellent benefits
Posted: 4 days ago
Manchester, Lancashire
Fruition IT Resources Limited
Salary: £25000 - £28000 per annum + Benefits
Posted: 5 days ago
Warrington, Cheshire
Candidate Source
Salary: Up to £25,000 per annum + bonus and benefits
Posted: 5 days ago
St. Helens, Merseyside
EXCELerate
Salary: up to £35k, 25 days Holiday
Posted: 5 days ago
Manchester, Lancashire
Westek Recruitment
Salary: £22000 - £23000 per annum + Benefits Package
Posted: 6 days ago
Lancashire
QUANTICA
Salary: £20000 - £25000 per annum
Posted: 6 days ago
Liverpool, Merseyside
Harvey Nash plc
Salary: £40000 - £49000 per annum
Posted: 6 days ago
Manchester
Applause IT Innovation
Salary: £22000 - £25000 per annum + Excellent Company benefits
Posted: 9 days ago
Macclesfield
Shortlist Recruitment
Salary: £18000 - £20000 per annum
Posted: 10 days ago
Greater Manchester
Hays IT - Uk Posting account
Salary: £17000.00 - £18000.00 per annum
Posted: 17 days ago
Warrington
Applause IT Innovation
Salary: £20000 - £25000 per annum + +Great Benefits
Posted: 20 days ago
Cheshire
Nigel Frank International Limited - Newcastle
Salary: £25000 - £35000 per annum + Benefits Package
Posted: 23 days ago
Manchester
Nigel Frank International Limited - Newcastle
Salary: £30000 - £32000 per annum + bonus, certifications, travel
Posted: 24 days ago