The table below looks at the statistics for the Support Analyst role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Support Analyst
Rank 104 108 88
Rank change year-on-year
+4 -20
Permanent jobs requiring a Support Analyst 183 155 231
As % of all permanent IT jobs located in the North West 2.50% 2.31% 2.91%
As % of the Job Titles category 2.65% 2.42% 3.02%
Number of salaries quoted 156 142 219
Average salary £23,625 £26,000 £27,625
Average salary % change year-on-year
-9.13% -5.88%
90% offered a salary of more than £18,875 £20,000 £18,000
10% offered a salary of more than £37,500 £38,500 £39,500
UK excluding London average salary £27,500 £28,000 £28,000
% change year-on-year
-1.78% -
Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6897 6394 7659
As % of all permanent IT jobs located in the North West 94.34% 95.33% 96.45%
Number of salaries quoted 5931 5407 6751
Average salary £37,500 £37,500 £35,000
Average salary % change year-on-year
- +7.14%
90% offered a salary of more than £23,500 £24,500 £23,000
10% offered a salary of more than £55,000 £50,000 £52,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Support Analyst
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Support Analyst in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the North West

Support Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst across the North West region.

Support Analyst Salary Trend in the North West

Support Analyst
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Support Analyst across the North West region over the 3 months to 24 December 2014.

Support Analyst Salary Histogram in the North West

Support Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Support Analyst within the North West region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +1 105 £23,500 -14.54% 8
Cheshire +1 38 £23,750 -1.04% 6
Merseyside +14 18 £21,500 -14.00% 2
Lancashire -1 15 £25,000 -9.09% 2
Support Analyst
England

Support Analyst
Top 30 Related IT Skills in the North West

For the 6 months to 24 December 2014, IT jobs across the North West region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

1 127 (37.03%) Windows
2 120 (34.99%) SQL
3 110 (32.07%) Microsoft
4 77 (22.45%) MS Excel
5 76 (22.16%) Active Directory
6 73 (21.28%) Finance
7 72 (20.99%) ITIL
8 63 (18.37%) MS Office
9 52 (15.16%) SLA
10 48 (13.99%) SQL Server
11 44 (12.83%) Oracle
12 35 (10.20%) Windows 7
13 34 (9.91%) UNIX
14 31 (9.04%) MS Exchange
15 30 (8.75%) Analytical Skills
16 29 (8.45%) .NET
16 29 (8.45%) ERP
16 29 (8.45%) Incident Management
17 28 (8.16%) LAN
17 28 (8.16%) Windows Server 2008
18 26 (7.58%) Linux
18 26 (7.58%) Service Delivery
19 25 (7.29%) Windows XP
19 25 (7.29%) WAN
20 24 (7.00%) Change Control
21 23 (6.71%) MCP
21 23 (6.71%) VMware
21 23 (6.71%) Problem Management
22 22 (6.41%) TCP/IP
22 22 (6.41%) Citrix

Support Analyst
Top Related IT Skills in the North West by Category

For the 6 months to 24 December 2014, IT jobs across the North West region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 31 (9.04%) MS Exchange
2 17 (4.96%) IIS
2 17 (4.96%) Exchange Server 2010
3 10 (2.92%) Exchange Server 2007
4 8 (2.33%) SharePoint
4 8 (2.33%) IBM Notes
5 6 (1.75%) WebSphere
5 6 (1.75%) SharePoint 2010
6 5 (1.46%) Apache
7 4 (1.17%) Tomcat
8 3 (0.87%) CMS
8 3 (0.87%) Lync
8 3 (0.87%) Exchange Server 2003
9 2 (0.58%) IBM HTTP Server
10 1 (0.29%) Oracle Application Server
10 1 (0.29%) Oracle Service Bus
10 1 (0.29%) MS Project Server
10 1 (0.29%) WebLogic
10 1 (0.29%) Exchange Server 2013
Applications
1 77 (22.45%) MS Excel
2 63 (18.37%) MS Office
3 7 (2.04%) MS PowerPoint
4 2 (0.58%) PrintSoft PReS
5 1 (0.29%) MS Visio
Business Applications
1 10 (2.92%) Oracle Financials
1 10 (2.92%) Oracle Payables
1 10 (2.92%) Oracle Receivables
1 10 (2.92%) Oracle Assets
1 10 (2.92%) Oracle General Ledger
1 10 (2.92%) Oracle EBS R12
1 10 (2.92%) Oracle AGIS
2 5 (1.46%) Oracle Subledger Accounting
2 5 (1.46%) SAP FI
2 5 (1.46%) SAP FI/CO
2 5 (1.46%) SAP CO
3 4 (1.17%) SAP ERP
4 3 (0.87%) Visualfiles
4 3 (0.87%) SAP MM
4 3 (0.87%) Oracle EBS
4 3 (0.87%) Oracle Applications
5 2 (0.58%) Dynamics AX
5 2 (0.58%) Fredhopper
6 1 (0.29%) Bond Adapt
6 1 (0.29%) SAP Business One
Cloud Services
1 2 (0.58%) Amazon AWS
1 2 (0.58%) Office 365
2 1 (0.29%) Route 53
2 1 (0.29%) ElastiCache
2 1 (0.29%) Amazon ElastiCache
2 1 (0.29%) Google Apps
2 1 (0.29%) Amazon EC2
2 1 (0.29%) Amazon S3
Communications & Networking
1 28 (8.16%) LAN
2 25 (7.29%) WAN
3 22 (6.41%) TCP/IP
4 13 (3.79%) VPN
4 13 (3.79%) Firewall
5 11 (3.21%) DNS
6 10 (2.92%) SAN
7 7 (2.04%) Wi-Fi
8 5 (1.46%) DHCP
9 4 (1.17%) HTTP
9 4 (1.17%) VoIP
10 3 (0.87%) Internet
10 3 (0.87%) SNMP
11 2 (0.58%) SSL
11 2 (0.58%) VLAN
11 2 (0.58%) Wireless
12 1 (0.29%) IP Telephony
12 1 (0.29%) Intrusion Detection
12 1 (0.29%) NAS
12 1 (0.29%) MPLS
Database & Business Intelligence
1 48 (13.99%) SQL Server
2 20 (5.83%) Crystal Reports
3 11 (3.21%) Relational Database
4 8 (2.33%) Oracle Database
4 8 (2.33%) SQL Server Reporting Services
5 7 (2.04%) Oracle Reports
6 6 (1.75%) SAP BW
7 5 (1.46%) Data Warehouse
8 3 (0.87%) SQL Server 2005
8 3 (0.87%) BusinessObjects
9 2 (0.58%) MS Access
9 2 (0.58%) SQL Server Integration Services
9 2 (0.58%) SQL Server 2008
10 1 (0.29%) SAP Data Services
10 1 (0.29%) Big Data
10 1 (0.29%) SQL Server 2012
10 1 (0.29%) Amazon RDS
10 1 (0.29%) DTS
10 1 (0.29%) RDBMS
10 1 (0.29%) Oracle Database 10g
Development Applications
1 5 (1.46%) Visual Studio
2 4 (1.17%) JIRA
3 2 (0.58%) Team Foundation Server
3 2 (0.58%) SQL Server Management Studio (SSMS)
4 1 (0.29%) Oracle APEX
General
1 73 (21.28%) Finance
2 14 (4.08%) Legal
3 8 (2.33%) Manufacturing
3 8 (2.33%) Retail
4 7 (2.04%) Telecoms
5 5 (1.46%) Banking
5 5 (1.46%) Law
5 5 (1.46%) Back Office
6 2 (0.58%) Advertising
6 2 (0.58%) Multimedia
6 2 (0.58%) Investment Banking
7 1 (0.29%) General Ledger
7 1 (0.29%) French Language
7 1 (0.29%) German Language
7 1 (0.29%) Financial Institution
Libraries, Frameworks & Software Standards
1 29 (8.45%) .NET
2 16 (4.66%) ASP.NET
3 13 (3.79%) XML
4 9 (2.62%) Web Services
5 5 (1.46%) HTML
5 5 (1.46%) EDI
5 5 (1.46%) Middleware
6 3 (0.87%) SAP XI
6 3 (0.87%) CSS
7 2 (0.58%) XSLT
7 2 (0.58%) .NET Framework
7 2 (0.58%) LAMP
8 1 (0.29%) WebSphere MQ
8 1 (0.29%) WebSphere Message Broker
8 1 (0.29%) WinForms
8 1 (0.29%) COM+
8 1 (0.29%) ADO.NET
Miscellaneous
1 30 (8.75%) Analytical Skills
2 14 (4.08%) Management Information System
3 7 (2.04%) User Experience
4 3 (0.87%) Xbox
4 3 (0.87%) Computer Science
4 3 (0.87%) Mainframe
4 3 (0.87%) GIS
5 2 (0.58%) Handset
5 2 (0.58%) Kindle
6 1 (0.29%) Mobile App
6 1 (0.29%) Fat Client
6 1 (0.29%) IBM Mainframe
6 1 (0.29%) Video Conferencing
6 1 (0.29%) Data Conversion
6 1 (0.29%) Data Extraction
6 1 (0.29%) Statistics
6 1 (0.29%) Mathematics
6 1 (0.29%) Thin Client
6 1 (0.29%) Blackberry
Operating Systems
1 127 (37.03%) Windows
2 35 (10.20%) Windows 7
3 34 (9.91%) UNIX
4 28 (8.16%) Windows Server 2008
5 26 (7.58%) Linux
6 25 (7.29%) Windows XP
7 18 (5.25%) Windows Server 2003
8 16 (4.66%) Windows Server 2012
9 13 (3.79%) Windows 8
10 8 (2.33%) HPUX
11 5 (1.46%) Windows Vista
12 4 (1.17%) Red Hat Enterprise Linux
13 3 (0.87%) Windows Mobile
14 1 (0.29%) MVS
14 1 (0.29%) CentOS
Processes & Methodologies
1 72 (20.99%) ITIL
2 29 (8.45%) ERP
2 29 (8.45%) Incident Management
3 26 (7.58%) Service Delivery
4 24 (7.00%) Change Control
5 23 (6.71%) Problem Management
6 21 (6.12%) Service Management
7 20 (5.83%) Configuration Management
7 20 (5.83%) Business Intelligence
8 19 (5.54%) Wealth Management
9 17 (4.96%) Release Management
10 15 (4.37%) Change Management
11 10 (2.92%) Root Cause Analysis
11 10 (2.92%) Line Management
12 9 (2.62%) Business Continuity
13 8 (2.33%) Project Management
13 8 (2.33%) CRM
13 8 (2.33%) E-Commerce
13 8 (2.33%) Continuous Improvement
14 7 (2.04%) Analytics
Programming Languages
1 120 (34.99%) SQL
2 21 (6.12%) Java
3 13 (3.79%) C#
3 13 (3.79%) VB.NET
4 10 (2.92%) Shell Script
4 10 (2.92%) PL/SQL
4 10 (2.92%) T-SQL
5 4 (1.17%) JavaScript
5 4 (1.17%) ABAP
6 3 (0.87%) VB
6 3 (0.87%) PHP
7 2 (0.58%) Perl
7 2 (0.58%) VBA
8 1 (0.29%) Assembly Language
8 1 (0.29%) PowerShell
8 1 (0.29%) COBOL
8 1 (0.29%) C
Qualifications
1 23 (6.71%) MCP
2 22 (6.41%) Degree
3 19 (5.54%) Security Cleared
4 16 (4.66%) SC Cleared
5 14 (4.08%) ITIL Certification
6 12 (3.50%) Microsoft Certification
7 10 (2.92%) ACCA
7 10 (2.92%) CIMA
7 10 (2.92%) MCSA
8 9 (2.62%) MCITP
9 8 (2.33%) HND
9 8 (2.33%) MCSE
10 7 (2.04%) MCDST
11 5 (1.46%) PRINCE2 Certification
12 4 (1.17%) MOS
13 2 (0.58%) VMware Certified Professional (VCP)
13 2 (0.58%) HNC
13 2 (0.58%) CCA
13 2 (0.58%) Citrix Certification
14 1 (0.29%) Cisco Certification
Quality Assurance & Compliance
1 52 (15.16%) SLA
2 6 (1.75%) Sarbanes-Oxley
2 6 (1.75%) ISO 9000
3 2 (0.58%) ISO 9001
3 2 (0.58%) ISO/IEC 27001
4 1 (0.29%) QA
4 1 (0.29%) Data Quality
System Software
1 76 (22.16%) Active Directory
2 12 (3.50%) VMware Infrastructure
3 5 (1.46%) XenApp
4 3 (0.87%) vSphere
4 3 (0.87%) Firmware
5 2 (0.58%) Hyper-V
5 2 (0.58%) VMware ESX
6 1 (0.29%) XenDesktop
6 1 (0.29%) Terminal Services
Systems Management
1 4 (1.17%) Nagios
2 2 (0.58%) Tivoli
2 2 (0.58%) Control-M
2 2 (0.58%) WSUS
2 2 (0.58%) SCCM
3 1 (0.29%) Oracle EDQ
3 1 (0.29%) SCDPM
3 1 (0.29%) Backup Exec
Vendors
1 110 (32.07%) Microsoft
2 44 (12.83%) Oracle
3 23 (6.71%) VMware
4 22 (6.41%) Citrix
5 20 (5.83%) SAP
6 16 (4.66%) HP
7 11 (3.21%) IBM
8 8 (2.33%) Lotus
9 7 (2.04%) Cisco
10 6 (1.75%) Dell
10 6 (1.75%) SYSPRO
11 5 (1.46%) McAfee
12 4 (1.17%) Pegasus
12 4 (1.17%) Business Objects
12 4 (1.17%) Red Hat
13 3 (0.87%) NetApp
13 3 (0.87%) Sage
13 3 (0.87%) Trapeze
14 2 (0.58%) AppDynamics
14 2 (0.58%) Akamai
Manchester
Ascent People
Salary: £20000 - £25000 per annum + Benefits
Posted: Just now
Salford, Lancashire
Searchability.co.uk
Salary: £25000 - £30000 per annum + Benefits
Posted: 2 days ago
Chester, Cheshire
Shortlist Recruitment Ltd
Salary: £25000 - £30000 per annum + Good benefits package
Posted: 2 days ago
Altrincham
Applause IT Innovation
Salary: £20000 - £23000 per annum + bens
Posted: 5 days ago
Cheshire
Canon
Salary: £25867 - £27304 per annum + £1,800 Bonus + co car/car allowance
Posted: 5 days ago
St. Helens, Merseyside
EXCELerate
Salary: up to £35k, 25 days Holiday
Posted: 6 days ago
Manchester, Lancashire
Lorien Resourcing
Posted: 6 days ago
Rossendale, Lancashire
CV Screen Ltd
Salary: £18k - 21k per year + Training and Development
Posted: 6 days ago
Manchester
Huxley Banking & Financial Services
Salary: £42000 - £44000 per annum + competitive
Posted: 10 days ago
Warrington
Applause IT Innovation
Salary: £20000 - £25000 per annum + +Great Benefits
Posted: 12 days ago
Manchester
Blue Town Online
Salary: £20k per year
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St. Helens
Hays IT - Uk Posting account
Salary: £19000.00 - £23000.00 per annum
Posted: 19 days ago
Manchester, Lancashire
boohoo.com
Salary: Competitive Salary Plus Package
Posted: 19 days ago
Greater Manchester
Hays IT - Uk Posting account
Salary: £18000.00 - £19500.00 per annum
Posted: 23 days ago
Chester
Applause IT Innovation
Salary: £28000 - £32000 per annum + inc Benefts
Posted: 23 days ago
Cheshire
DP Connect
Salary: £22000 - £30000 per annum
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Warrington
Hays IT - Uk Posting account
Salary: £25000.00 - £30000.00 per annum
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