The table below looks at the statistics for the Support Analyst role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Support Analyst
Rank 105 98 82
Rank change year-on-year
-7 -16
Permanent jobs requiring a Support Analyst 164 187 201
As % of all permanent IT jobs located in the North West 2.52% 2.61% 2.77%
As % of the Job Titles category 2.64% 2.76% 2.92%
Number of salaries quoted 146 172 165
Average salary £27,500 £25,000 £25,000
Average salary % change year-on-year
+10.00% -
90% offered a salary of more than £20,000 £19,500 £18,000
10% offered a salary of more than £40,000 £42,500 £40,000
UK excluding London average salary £27,500 £27,500 £27,500
Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6214 6785 6878
As % of all permanent IT jobs located in the North West 95.31% 94.86% 94.88%
Number of salaries quoted 5075 5508 5887
Average salary £40,000 £37,500 £35,000
Average salary % change year-on-year
+6.66% +7.14%
90% offered a salary of more than £25,000 £23,000 £23,000
10% offered a salary of more than £55,000 £52,500 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Support Analyst
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Support Analyst in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the North West

Support Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst across the North West region.

Support Analyst Salary Trend in the North West

Support Analyst
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Support Analyst across the North West region over the 3 months to 31 July 2015.

Support Analyst Salary Histogram in the North West

Support Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Support Analyst within the North West region over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -32 71 £27,500 +13.98% 17
Cheshire +24 66 £28,000 +3.70% 7
Merseyside +13 13 £26,584 -5.05% 7
Lancashire -4 10 £26,000 -13.33% 1
Support Analyst
England

Support Analyst
Top 30 Related IT Skills in the North West

For the 6 months to 31 July 2015, IT jobs across the North West region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

1 119 (41.46%) Windows
2 100 (34.84%) SQL
3 94 (32.75%) Microsoft
4 74 (25.78%) MS Office
5 72 (25.09%) Active Directory
6 67 (23.34%) ITIL
7 62 (21.60%) SQL Server
7 62 (21.60%) MS Excel
8 50 (17.42%) Finance
9 48 (16.72%) Degree
10 38 (13.24%) SAP
11 37 (12.89%) MS Exchange
12 33 (11.50%) VMware
12 33 (11.50%) Windows 7
13 32 (11.15%) Citrix
14 30 (10.45%) Oracle
15 27 (9.41%) .NET
16 25 (8.71%) Windows Server 2008
16 25 (8.71%) SLA
17 23 (8.01%) VPN
17 23 (8.01%) Analytical Skills
18 22 (7.67%) Linux
18 22 (7.67%) Firewall
19 21 (7.32%) TCP/IP
20 20 (6.97%) C#
20 20 (6.97%) Management Information System
21 19 (6.62%) ERP
22 18 (6.27%) CRM
22 18 (6.27%) Exchange Server 2010
22 18 (6.27%) Windows Server 2012

Support Analyst
Top Related IT Skills in the North West by Category

For the 6 months to 31 July 2015, IT jobs across the North West region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 37 (12.89%) MS Exchange
2 18 (6.27%) Exchange Server 2010
3 13 (4.53%) SharePoint
4 11 (3.83%) IIS
5 8 (2.79%) Exchange Server 2007
6 6 (2.09%) Apache
6 6 (2.09%) Exchange Server 2013
7 5 (1.74%) SharePoint 2013
7 5 (1.74%) Tomcat
8 3 (1.05%) Blackberry Enterprise Server
8 3 (1.05%) SharePoint 2010
9 2 (0.70%) Exchange Server 2003
9 2 (0.70%) CICS
9 2 (0.70%) WebLogic
10 1 (0.35%) WebSphere Application Server
10 1 (0.35%) JBoss
10 1 (0.35%) IBM Notes
10 1 (0.35%) OpenEdge
10 1 (0.35%) GroupWise
10 1 (0.35%) Exstream Dialogue
Applications
1 74 (25.78%) MS Office
2 62 (21.60%) MS Excel
3 6 (2.09%) MS PowerPoint
4 2 (0.70%) Acrobat
5 1 (0.35%) PrintSoft PReS
Business Applications
1 17 (5.92%) SAP FI
1 17 (5.92%) SAP FI/CO
1 17 (5.92%) SAP CO
2 13 (4.53%) Dynamics CRM
3 8 (2.79%) SAP MM
3 8 (2.79%) SAP PP
4 7 (2.44%) SAP SD
4 7 (2.44%) Dynamics GP
5 5 (1.74%) Agresso
5 5 (1.74%) SAP QM
6 4 (1.39%) Dynamics AX
6 4 (1.39%) Dynamics NAV
7 3 (1.05%) Northgate Housing
7 3 (1.05%) SAP WM
8 2 (0.70%) Oracle ERP
9 1 (0.35%) Exstream
9 1 (0.35%) SAP EHS
Cloud Services
1 6 (2.09%) Office 365
2 1 (0.35%) IaaS
2 1 (0.35%) Google Analytics
Communications & Networking
1 23 (8.01%) VPN
2 22 (7.67%) Firewall
3 21 (7.32%) TCP/IP
4 15 (5.23%) DNS
4 15 (5.23%) LAN
5 14 (4.88%) DHCP
6 13 (4.53%) VoIP
6 13 (4.53%) SAN
7 12 (4.18%) WAN
8 7 (2.44%) ADSL
8 7 (2.44%) VLAN
8 7 (2.44%) Wi-Fi
9 6 (2.09%) Wireless
9 6 (2.09%) FTP
9 6 (2.09%) SSL
10 4 (1.39%) Ethernet
10 4 (1.39%) MVNO
10 4 (1.39%) Internet
11 3 (1.05%) Structured Cabling
11 3 (1.05%) Wireshark
Database & Business Intelligence
1 62 (21.60%) SQL Server
2 14 (4.88%) Crystal Reports
2 14 (4.88%) Oracle Database
3 12 (4.18%) Relational Database
3 12 (4.18%) SQL Server 2008
4 10 (3.48%) SQL Server Reporting Services
5 9 (3.14%) SQL Server 2005
6 8 (2.79%) MySQL
7 7 (2.44%) BusinessObjects
8 4 (1.39%) SQL Server Integration Services
9 3 (1.05%) SQL Server 2012
9 3 (1.05%) SQL Server 2000
9 3 (1.05%) RDBMS
9 3 (1.05%) Oracle Reports
9 3 (1.05%) MS Access
10 1 (0.35%) Data Warehouse
10 1 (0.35%) SAP BW
10 1 (0.35%) InterBase
10 1 (0.35%) Oracle Database 11g
10 1 (0.35%) SQL Server Analysis Services
Development Applications
1 3 (1.05%) Visual Studio
2 1 (0.35%) Eclipse
2 1 (0.35%) Firebug
2 1 (0.35%) SQL Server Management Studio (SSMS)
General
1 50 (17.42%) Finance
2 11 (3.83%) Manufacturing
3 10 (3.48%) Law
4 8 (2.79%) General Ledger
5 7 (2.44%) Advertising
6 6 (2.09%) Retail
7 2 (0.70%) Billing
7 2 (0.70%) Banking
7 2 (0.70%) Telecoms
8 1 (0.35%) Marketing
8 1 (0.35%) Legal
8 1 (0.35%) Pharmaceutical
8 1 (0.35%) Front Office
Libraries, Frameworks & Software Standards
1 27 (9.41%) .NET
2 17 (5.92%) XML
3 16 (5.57%) ASP.NET
4 14 (4.88%) HTML
5 11 (3.83%) WCF
6 10 (3.48%) Ajax
6 10 (3.48%) Web Services
7 9 (3.14%) CSS
8 8 (2.79%) jQuery
9 7 (2.44%) COM
10 6 (2.09%) EDI
10 6 (2.09%) LAMP
11 4 (1.39%) .NET Framework
11 4 (1.39%) LINQ
11 4 (1.39%) Classic ASP
12 3 (1.05%) XSL
13 1 (0.35%) XHTML
13 1 (0.35%) Middleware
13 1 (0.35%) X-Windows
13 1 (0.35%) J2EE
Miscellaneous
1 23 (8.01%) Analytical Skills
2 20 (6.97%) Management Information System
3 10 (3.48%) Blackberry
4 9 (3.14%) iPhone
5 8 (2.79%) Data Centre
6 7 (2.44%) iPad
7 6 (2.09%) Computer Science
8 5 (1.74%) Mathematics
8 5 (1.74%) Enterprise Software
9 4 (1.39%) Mobile App
9 4 (1.39%) NHS
10 3 (1.05%) Client/Server
10 3 (1.05%) Statistics
10 3 (1.05%) User Experience
11 2 (0.70%) Mainframe
11 2 (0.70%) GIS
11 2 (0.70%) E-Learning
12 1 (0.35%) Economics
12 1 (0.35%) Smartphone
12 1 (0.35%) EPoS
Operating Systems
1 119 (41.46%) Windows
2 33 (11.50%) Windows 7
3 25 (8.71%) Windows Server 2008
4 22 (7.67%) Linux
5 18 (6.27%) Windows Server 2012
6 15 (5.23%) Windows 8
7 14 (4.88%) Windows XP
8 11 (3.83%) Mac OS
9 8 (2.79%) Windows Server 2003
10 7 (2.44%) Android
11 6 (2.09%) Windows Vista
12 5 (1.74%) UNIX
13 3 (1.05%) Solaris
14 1 (0.35%) Mac OS X
Processes & Methodologies
1 67 (23.34%) ITIL
2 19 (6.62%) ERP
3 18 (6.27%) CRM
4 17 (5.92%) Service Management
4 17 (5.92%) Stakeholder Management
5 14 (4.88%) Project Management
6 12 (4.18%) Business Intelligence
7 10 (3.48%) Web Development
8 9 (3.14%) Data Analysis
8 9 (3.14%) Service Delivery
9 8 (2.79%) Change Management
10 7 (2.44%) Analytics
11 6 (2.09%) Change Control
11 6 (2.09%) Root Cause Analysis
11 6 (2.09%) Problem Management
12 5 (1.74%) Logistics
12 5 (1.74%) ITSM
12 5 (1.74%) Quality Management
12 5 (1.74%) Business Analytics
12 5 (1.74%) Incident Management
Programming Languages
1 100 (34.84%) SQL
2 20 (6.97%) C#
3 15 (5.23%) JavaScript
4 14 (4.88%) T-SQL
5 10 (3.48%) VB
6 9 (3.14%) VB.NET
7 6 (2.09%) PHP
8 5 (1.74%) Java
9 2 (0.70%) JCL
9 2 (0.70%) PL/SQL
9 2 (0.70%) COBOL
9 2 (0.70%) VBA
10 1 (0.35%) Shell Script
10 1 (0.35%) PowerShell
10 1 (0.35%) VBScript
Qualifications
1 48 (16.72%) Degree
2 16 (5.57%) Microsoft Certification
3 9 (3.14%) MCDST
4 7 (2.44%) SC Cleared
4 7 (2.44%) Security Cleared
5 6 (2.09%) Cisco Certification
6 5 (1.74%) ITIL Certification
6 5 (1.74%) MCITP
7 4 (1.39%) ITIL Foundation Certificate
8 3 (1.05%) NCDA
8 3 (1.05%) CCENT
8 3 (1.05%) MCSE
8 3 (1.05%) MCSA
8 3 (1.05%) CCNA
9 2 (0.70%) CCA
9 2 (0.70%) MCP
9 2 (0.70%) MOS
10 1 (0.35%) VMware Certified Professional (VCP)
10 1 (0.35%) MCTS
10 1 (0.35%) PRINCE2 Certification
Quality Assurance & Compliance
1 25 (8.71%) SLA
2 4 (1.39%) HL7
3 2 (0.70%) Sarbanes-Oxley
3 2 (0.70%) QA
System Software
1 72 (25.09%) Active Directory
2 9 (3.14%) vSphere
3 8 (2.79%) VMware Infrastructure
4 5 (1.74%) Hyper-V
5 3 (1.05%) XenApp
5 3 (1.05%) Terminal Services
6 2 (0.70%) VMware ESX
6 2 (0.70%) Cronacle
6 2 (0.70%) VMware Server
6 2 (0.70%) BitLocker
6 2 (0.70%) Time Sharing Option
Systems Management
1 13 (4.53%) SCCM
2 4 (1.39%) SCOM
3 3 (1.05%) McAfee ePO
4 2 (0.70%) NetBackup
5 1 (0.35%) SCVMM
5 1 (0.35%) Tivoli
5 1 (0.35%) Foglight
Vendors
1 94 (32.75%) Microsoft
2 38 (13.24%) SAP
3 33 (11.50%) VMware
4 32 (11.15%) Citrix
5 30 (10.45%) Oracle
6 14 (4.88%) Cisco
7 11 (3.83%) Red Hat
7 11 (3.83%) JD Edwards
8 9 (3.14%) Sage
9 8 (2.79%) Apple
10 7 (2.44%) Salesforce.com
10 7 (2.44%) Cognos
10 7 (2.44%) Hyperion
11 6 (2.09%) AppSense
12 5 (1.74%) ServiceNow
13 4 (1.39%) Avaya
13 4 (1.39%) Juniper
14 3 (1.05%) Epicor
14 3 (1.05%) NetApp
14 3 (1.05%) Mitel
North West
ARC IT Recruitment Ltd
Salary: £20000 - £27000 Per Annum
Posted: 13 hours ago
Chester, Cheshire
Senitor Associates
Salary: £25000 - £30000 per annum
Posted: 14 hours ago
Chester, Cheshire
Senitor Associates
Salary: £25000 - £30000 per annum
Posted: 14 hours ago
Warrington, Cheshire
HAYS INFORMATION TECHNOLOGY
Salary: £23000 per annum
Posted: 20 hours ago
Manchester, Lancashire
Talent International
Salary: £36000 - £40000 per annum + Pension, Healthcare, 30 days holiday
Posted: 20 hours ago
Liverpool, Merseyside
The Bridge Ltd
Salary: Up to £32,000 per annum Plus Benefits
Posted: 22 hours ago
Manchester, Lancashire
AspireCom
Salary: £18-22k + 10% Bonus
Posted: Yesterday
Greater Manchester
ARC IT Recruitment Ltd
Salary: £21000 - £23000 Per Annum
Posted: Yesterday
Cheadle, Cheshire
Jagger Talent
Salary: From £28,000 to £35,000 per annum
Posted: Yesterday
Manchester, Lancashire
Redrock Consulting Ltd
Salary: £25000 - £33000 per annum
Posted: Yesterday
Salford
Recruitment Genius
Salary: £20000 - £22000 per annum
Posted: Yesterday
Manchester, Lancashire
Circle Recruitment
Salary: £20000 - £30000 per annum + Benefits
Posted: 2 days ago
Warrington, Cheshire
Searchability
Salary: £15000 - £18000 per annum + Shift Allowance
Posted: 2 days ago
Southport, Merseyside
Search Consultancy
Posted: 3 days ago
Manchester, Lancashire
Lorien Resourcing
Posted: 4 days ago
Southport, Merseyside
Oscar Associates (UK) Ltd
Salary: £30000 - £35000 per annum
Posted: 4 days ago
Manchester, Lancashire
Adria Solutions Ltd
Salary: £25000 - £32000 per annum + Benefits
Posted: 4 days ago
Liverpool, Merseyside
The Bridge Ltd
Salary: Up to £32,000 per annum + Benefits
Posted: 4 days ago
Manchester, Lancashire
Uniting Ambition
Salary: £18k - 20k per year
Posted: 4 days ago
Warrington, Cheshire
Webrecruit
Salary: £Competitive
Posted: 4 days ago