The statistics below represent IT jobs advertised across the North West region that had Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 27 September 2016 with a comparison to same period over 2 years.

3 months to
27 Sep 2016
Same period 2015 Same period 2014
Support Analyst
Rank 119 85 119
Rank change year-on-year
-34 +34
Permanent jobs requiring a Support Analyst 155 223 161
As % of all permanent IT jobs located in the North West 2.43% 3.34% 2.20%
As % of the Job Titles category 2.52% 3.46% 2.29%
Number of salaries quoted 140 196 146
Median salary £29,750 £27,000 £25,000
Median salary % change year-on-year
+10.18% +8.00%
90% offered a salary of more than £21,000 £20,000 £18,500
10% offered a salary of more than £40,000 £40,000 £40,000
UK excluding London median salary £29,000 £28,000 £27,500
% change year-on-year
+3.57% +1.81%
Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6156 6449 7028
As % of all permanent IT jobs located in the North West 96.69% 96.59% 96.14%
Number of salaries quoted 5169 5358 5801
Median salary £40,000 £40,000 £37,500
Median salary % change year-on-year
- +6.66%
90% offered a salary of more than £25,000 £23,500 £23,500
10% offered a salary of more than £57,500 £55,000 £55,000
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

Support Analyst
Jobs Demand Trend in the North West

The demand trend of job ads across the North West region that featured Support Analyst in the job title.

Support Analyst Jobs Demand Trend in the North West

Support Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst across the North West region.

Support Analyst Salary Trend in the North West

Support Analyst
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Support Analyst across the North West region over the 3 months to 27 September 2016.

Support Analyst Salary Histogram in the North West

Support Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the North West region over the 3 months to 27 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -42 83 £28,500 +6.54% 6
Merseyside -4 23 £27,500 +3.44% 2
Lancashire +12 18 £37,500 +45.63% 2
Cheshire -13 16 £23,750 -12.03% 3
Cumbria +17 6 £28,750 -4.16% 1
Support Analyst
England

Support Analyst Skill Set
Top 30 Related IT Skills in the North West

For the 6 months to 27 September 2016, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring Support Analyst in the job title.

1 131 (44.41%) SQL
2 125 (42.37%) Windows
3 108 (36.61%) ITIL
4 89 (30.17%) Active Directory
5 79 (26.78%) SQL Server
6 76 (25.76%) Microsoft
7 63 (21.36%) Windows Server
8 48 (16.27%) Finance
9 47 (15.93%) MS Excel
10 45 (15.25%) .NET
11 44 (14.92%) T-SQL
12 41 (13.90%) MS Office
13 37 (12.54%) VMware
14 35 (11.86%) C#
15 34 (11.53%) MS Exchange
15 34 (11.53%) Windows Server 2008
16 33 (11.19%) PowerShell
16 33 (11.19%) Windows Server 2012
17 30 (10.17%) Law
18 29 (9.83%) SLA
19 28 (9.49%) Enterprise Software
20 27 (9.15%) CRM
20 27 (9.15%) IIS
21 26 (8.81%) SAP
22 25 (8.47%) Windows 7
23 24 (8.14%) ASP.NET
24 23 (7.80%) IBM
24 23 (7.80%) SQL Server 2008
25 22 (7.46%) Exchange Server 2010
25 22 (7.46%) MCP

Support Analyst Skill Set
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 34 (11.53%) MS Exchange
2 27 (9.15%) IIS
3 22 (7.46%) Exchange Server 2010
4 20 (6.78%) Exchange Server 2013
5 13 (4.41%) BizTalk Server
6 12 (4.07%) WebSphere
7 9 (3.05%) Exchange Server 2007
7 9 (3.05%) SharePoint
8 2 (0.68%) Apache
8 2 (0.68%) Oracle Workflow
9 1 (0.34%) CMS
9 1 (0.34%) Oracle Self-Service HR
9 1 (0.34%) Oracle Service Bus
9 1 (0.34%) SharePoint 2013
9 1 (0.34%) Tomcat
9 1 (0.34%) WebLogic
Applications
1 47 (15.93%) MS Excel
2 41 (13.90%) MS Office
3 8 (2.71%) MS Visio
4 2 (0.68%) MS PowerPoint
5 1 (0.34%) Spreadsheet
Business Applications
1 15 (5.08%) SAP SD
2 14 (4.75%) SAP CO
2 14 (4.75%) SAP FI
2 14 (4.75%) SAP FI/CO
2 14 (4.75%) SAP MM
3 13 (4.41%) SAP WM
4 6 (2.03%) Dynamics AX
4 6 (2.03%) Dynamics CRM
4 6 (2.03%) Oracle Applications
5 4 (1.36%) Remedy ITSM
6 2 (0.68%) Oracle Assets
6 2 (0.68%) Oracle Cash Management
6 2 (0.68%) Oracle E-Business Tax
6 2 (0.68%) Oracle ERP
6 2 (0.68%) Oracle Financials
6 2 (0.68%) Oracle General Ledger
6 2 (0.68%) Oracle Payables
6 2 (0.68%) Oracle Receivables
6 2 (0.68%) Salesforce.com CRM
6 2 (0.68%) Temenos T24
Cloud Services
1 14 (4.75%) Amazon AWS
1 14 (4.75%) Office 365
2 2 (0.68%) Amazon EC2
2 2 (0.68%) Amazon S3
2 2 (0.68%) Google Apps
2 2 (0.68%) Google Drive
3 1 (0.34%) Adobe Analytics
Communications & Networking
1 17 (5.76%) Firewall
2 13 (4.41%) Internet
3 12 (4.07%) DNS
3 12 (4.07%) LAN
4 11 (3.73%) DHCP
5 10 (3.39%) TCP/IP
5 10 (3.39%) WAN
6 8 (2.71%) SAN
6 8 (2.71%) VPN
7 6 (2.03%) Extranet
8 5 (1.69%) VLAN
8 5 (1.69%) Wi-Fi
9 4 (1.36%) WebEx
9 4 (1.36%) Wireless
9 4 (1.36%) Wireshark
10 3 (1.02%) Ethernet
10 3 (1.02%) IPv4
10 3 (1.02%) NAS
10 3 (1.02%) WLAN
11 2 (0.68%) FTP
Database & Business Intelligence
1 79 (26.78%) SQL Server
2 23 (7.80%) SQL Server 2008
3 20 (6.78%) SQL Server Reporting Services
4 16 (5.42%) SQL Server 2012
5 12 (4.07%) DB2
6 11 (3.73%) Crystal Reports
7 9 (3.05%) Oracle Database
8 8 (2.71%) Relational Database
8 8 (2.71%) SQL Server 2014
9 7 (2.37%) Data Warehouse
9 7 (2.37%) SQL Server 2005
10 5 (1.69%) BusinessObjects
10 5 (1.69%) Oracle Reports
11 4 (1.36%) Electronic Patient Records
11 4 (1.36%) RDBMS
11 4 (1.36%) SQL Server Integration Services
12 3 (1.02%) MySQL
12 3 (1.02%) SQL Server 2016
13 2 (0.68%) Oracle8/8i Database
13 2 (0.68%) Oracle9i Database
Development Applications
1 4 (1.36%) Oracle Forms
1 4 (1.36%) Visual Studio
2 2 (0.68%) Team Foundation Server
3 1 (0.34%) Git (software)
3 1 (0.34%) JIRA
3 1 (0.34%) Subversion
General
1 48 (16.27%) Finance
2 30 (10.17%) Law
3 13 (4.41%) Retail
4 9 (3.05%) Banking
4 9 (3.05%) Manufacturing
5 8 (2.71%) Legal
6 5 (1.69%) German Language
7 4 (1.36%) Advertising
7 4 (1.36%) French Language
7 4 (1.36%) Pharmaceutical
7 4 (1.36%) Telecoms
8 2 (0.68%) Arabic Language
8 2 (0.68%) Automotive
8 2 (0.68%) Billing
8 2 (0.68%) Front Office
8 2 (0.68%) General Ledger
8 2 (0.68%) Hindi Language
8 2 (0.68%) Russian Language
8 2 (0.68%) Spanish Language
9 1 (0.34%) Investment Banking
Libraries, Frameworks & Software Standards
1 45 (15.25%) .NET
2 24 (8.14%) ASP.NET
3 17 (5.76%) Web Services
4 13 (4.41%) XML
5 12 (4.07%) WCF
6 8 (2.71%) .NET Framework
7 6 (2.03%) HTML
8 5 (1.69%) ASP.NET MVC
9 4 (1.36%) FIXML
9 4 (1.36%) J2EE
9 4 (1.36%) SOAP
9 4 (1.36%) WebSphere MQ
9 4 (1.36%) XSL
10 3 (1.02%) CSS
10 3 (1.02%) JSON
11 2 (0.68%) EDI
11 2 (0.68%) iBATIS
11 2 (0.68%) Java EE
11 2 (0.68%) Spring
Miscellaneous
1 28 (9.49%) Enterprise Software
2 21 (7.12%) Analytical Skills
3 19 (6.44%) iPad
4 14 (4.75%) FMCG
5 13 (4.41%) Driving Licence
6 12 (4.07%) iSeries
7 10 (3.39%) SWIFT
8 9 (3.05%) Management Information System
9 7 (2.37%) Data Centre
9 7 (2.37%) Mathematics
10 6 (2.03%) Clustering
10 6 (2.03%) Credit Risk
11 3 (1.02%) HP StoreVirtual
12 2 (0.68%) Computer Science
12 2 (0.68%) Mobile Computing
13 1 (0.34%) Blackberry
13 1 (0.34%) Client/Server
13 1 (0.34%) IVR
13 1 (0.34%) Mobile App
13 1 (0.34%) Smartphone
Operating Systems
1 125 (42.37%) Windows
2 63 (21.36%) Windows Server
3 34 (11.53%) Windows Server 2008
4 33 (11.19%) Windows Server 2012
5 25 (8.47%) Windows 7
6 12 (4.07%) Unix
7 11 (3.73%) Linux
7 11 (3.73%) Windows 10
7 11 (3.73%) Windows XP
8 9 (3.05%) Windows 8
9 8 (2.71%) Windows Server 2003
10 3 (1.02%) CentOS
10 3 (1.02%) Mac OS X
11 2 (0.68%) AIX
11 2 (0.68%) Android
12 1 (0.34%) Apple iOS
12 1 (0.34%) Mac OS
12 1 (0.34%) Windows CE
Processes & Methodologies
1 108 (36.61%) ITIL
2 27 (9.15%) CRM
3 20 (6.78%) ERP
4 18 (6.10%) Logistics
4 18 (6.10%) Problem Management
5 16 (5.42%) Business Intelligence
6 15 (5.08%) Stakeholder Management
7 13 (4.41%) Agile Software Development
7 13 (4.41%) Change Management
7 13 (4.41%) Service Delivery
8 12 (4.07%) Incident Management
9 11 (3.73%) High Availability
9 11 (3.73%) Time Management
10 10 (3.39%) Service Management
11 9 (3.05%) Virtual Environments
12 8 (2.71%) ITIL V3
12 8 (2.71%) Patch Management
12 8 (2.71%) SDLC
12 8 (2.71%) Stakeholder Engagement
12 8 (2.71%) Waterfall
Programming Languages
1 131 (44.41%) SQL
2 44 (14.92%) T-SQL
3 35 (11.86%) C#
4 33 (11.19%) PowerShell
5 13 (4.41%) JavaScript
6 12 (4.07%) RPG
7 11 (3.73%) Java
8 10 (3.39%) VB.NET
9 7 (2.37%) PL/SQL
9 7 (2.37%) VBScript
10 4 (1.36%) R
11 2 (0.68%) Apex Code
11 2 (0.68%) PHP
11 2 (0.68%) X++
12 1 (0.34%) C
Qualifications
1 22 (7.46%) MCP
2 19 (6.44%) Microsoft Certification
3 16 (5.42%) MCSE
4 14 (4.75%) Degree
5 11 (3.73%) MCSA
6 8 (2.71%) Cisco Certification
7 7 (2.37%) CCNA
8 6 (2.03%) MCITP
8 6 (2.03%) MCTS
9 3 (1.02%) ITIL Certification
10 2 (0.68%) MOS
10 2 (0.68%) SC Cleared
10 2 (0.68%) Security Cleared
11 1 (0.34%) CCIE
11 1 (0.34%) CCNP
11 1 (0.34%) ISTQB
11 1 (0.34%) ISTQB Foundation Certification
Quality Assurance & Compliance
1 29 (9.83%) SLA
2 5 (1.69%) QA
3 1 (0.34%) ISO 9001
3 1 (0.34%) ISO/IEC 27001
System Software
1 89 (30.17%) Active Directory
2 13 (4.41%) Hyper-V
3 9 (3.05%) VMware Infrastructure
4 7 (2.37%) vSphere
5 4 (1.36%) XenApp
6 3 (1.02%) VMware ESX
6 3 (1.02%) XenDesktop
7 1 (0.34%) Virtual Servers
Systems Management
1 12 (4.07%) WMI
2 7 (2.37%) SCCM
3 4 (1.36%) WSUS
4 1 (0.34%) AirWatch
4 1 (0.34%) DameWare
4 1 (0.34%) ServiceCenter
Vendors
1 76 (25.76%) Microsoft
2 37 (12.54%) VMware
3 26 (8.81%) SAP
4 23 (7.80%) IBM
5 21 (7.12%) Citrix
5 21 (7.12%) Oracle
6 17 (5.76%) iManage
7 15 (5.08%) Cisco
8 12 (4.07%) HP
9 9 (3.05%) Remedy
10 8 (2.71%) NetApp
11 7 (2.37%) Salesforce.com
12 6 (2.03%) Bloomberg
12 6 (2.03%) F5
12 6 (2.03%) Reuters
13 5 (1.69%) Dell
13 5 (1.69%) Hyperion
13 5 (1.69%) Informatica
13 5 (1.69%) MobileIron
14 4 (1.36%) BMC
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