The table below looks at the statistics for the Support Analyst role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
Support Analyst
Rank 134 91 101
Rank change year-on-year
-43 +10
Permanent jobs requiring a Support Analyst 111 185 187
As % of all permanent IT jobs located in the North West 1.82% 2.74% 2.59%
As % of the Job Titles category 1.92% 2.88% 2.71%
Number of salaries quoted 98 151 152
Average salary £26,250 £25,000 £26,000
Average salary % change year-on-year
+5.00% -3.84%
90% offered a salary of more than £20,000 £20,000 £19,550
10% offered a salary of more than £41,500 £40,000 £41,800
UK excluding London average salary £27,000 £27,500 £27,500
% change year-on-year
-1.81% -
Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
5786 6434 6906
As % of all permanent IT jobs located in the North West 94.96% 95.25% 95.61%
Number of salaries quoted 4635 5186 5868
Average salary £40,000 £37,000 £35,000
Average salary % change year-on-year
+8.10% +5.71%
90% offered a salary of more than £25,000 £24,000 £23,500
10% offered a salary of more than £55,000 £50,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Support Analyst
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Support Analyst in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the North West

Support Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst across the North West region.

Support Analyst Salary Trend in the North West

Support Analyst
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Support Analyst across the North West region over the 3 months to 22 May 2015.

Support Analyst Salary Histogram in the North West

Support Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Support Analyst within the North West region over the 3 months to 22 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -36 49 £26,000 +8.33% 6
Cheshire -14 41 £30,000 +7.14% 3
Merseyside +14 16 £23,394 -22.01%
Lancashire -12 4 £18,000 -16.27% 3
Support Analyst
England

Support Analyst
Top 30 Related IT Skills in the North West

For the 6 months to 22 May 2015, IT jobs across the North West region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

1 98 (41.00%) Windows
2 91 (38.08%) SQL
3 85 (35.56%) Microsoft
4 60 (25.10%) Active Directory
5 59 (24.69%) Finance
6 56 (23.43%) SQL Server
6 56 (23.43%) MS Office
7 52 (21.76%) ITIL
8 51 (21.34%) MS Excel
9 34 (14.23%) Windows 7
9 34 (14.23%) Oracle
10 32 (13.39%) Degree
11 30 (12.55%) MS Exchange
12 29 (12.13%) .NET
13 28 (11.72%) SLA
14 27 (11.30%) Citrix
15 26 (10.88%) SAP
16 25 (10.46%) VMware
17 22 (9.21%) Exchange Server 2010
18 21 (8.79%) Windows Server 2008
19 20 (8.37%) Analytical Skills
19 20 (8.37%) Firewall
19 20 (8.37%) ERP
20 19 (7.95%) Windows XP
20 19 (7.95%) C#
21 17 (7.11%) Crystal Reports
21 17 (7.11%) XML
21 17 (7.11%) TCP/IP
21 17 (7.11%) VPN
22 16 (6.69%) ASP.NET

Support Analyst
Top Related IT Skills in the North West by Category

For the 6 months to 22 May 2015, IT jobs across the North West region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 30 (12.55%) MS Exchange
2 22 (9.21%) Exchange Server 2010
3 12 (5.02%) IIS
4 9 (3.77%) SharePoint
5 6 (2.51%) Apache
5 6 (2.51%) Exchange Server 2007
6 5 (2.09%) SharePoint 2013
7 4 (1.67%) Exchange Server 2013
7 4 (1.67%) Exchange Server 2003
8 3 (1.26%) Drupal
8 3 (1.26%) WordPress
8 3 (1.26%) SharePoint 2010
8 3 (1.26%) Blackberry Enterprise Server
8 3 (1.26%) Tomcat
9 2 (0.84%) CMS
9 2 (0.84%) CICS
9 2 (0.84%) Moodle
9 2 (0.84%) nginx
10 1 (0.42%) Joomla!
10 1 (0.42%) WebSphere
Applications
1 56 (23.43%) MS Office
2 51 (21.34%) MS Excel
3 3 (1.26%) MS PowerPoint
4 2 (0.84%) Acrobat
5 1 (0.42%) AutoCAD
5 1 (0.42%) PrintSoft PReS
Business Applications
1 14 (5.86%) SAP FI
1 14 (5.86%) SAP FI/CO
1 14 (5.86%) SAP CO
2 10 (4.18%) Dynamics CRM
2 10 (4.18%) Dynamics GP
3 8 (3.35%) Oracle Financials
3 8 (3.35%) Oracle AGIS
3 8 (3.35%) Oracle Payables
3 8 (3.35%) Oracle Receivables
3 8 (3.35%) Oracle Assets
3 8 (3.35%) Oracle General Ledger
3 8 (3.35%) Oracle EBS R12
4 4 (1.67%) Oracle Subledger Accounting
5 2 (0.84%) SAP SD
5 2 (0.84%) SAP MM
5 2 (0.84%) OPENHousing
5 2 (0.84%) Dynamics NAV
6 1 (0.42%) SAP ERP
6 1 (0.42%) SAP SCM
6 1 (0.42%) Bond Adapt
Cloud Services
1 1 (0.42%) Office 365
Communications & Networking
1 20 (8.37%) Firewall
2 17 (7.11%) TCP/IP
2 17 (7.11%) VPN
3 16 (6.69%) LAN
4 15 (6.28%) WAN
5 12 (5.02%) DNS
5 12 (5.02%) DHCP
6 10 (4.18%) SAN
7 6 (2.51%) VoIP
8 5 (2.09%) VLAN
9 4 (1.67%) Wi-Fi
9 4 (1.67%) Wireless
9 4 (1.67%) Internet
10 3 (1.26%) Wireshark
10 3 (1.26%) Intranet
10 3 (1.26%) ADSL
11 2 (0.84%) IP Telephony
11 2 (0.84%) Broadband
11 2 (0.84%) SSL
11 2 (0.84%) Ethernet
Database & Business Intelligence
1 56 (23.43%) SQL Server
2 17 (7.11%) Crystal Reports
3 14 (5.86%) Relational Database
3 14 (5.86%) Oracle Database
3 14 (5.86%) SQL Server 2008
4 11 (4.60%) SQL Server Reporting Services
5 5 (2.09%) MySQL
6 4 (1.67%) Oracle Reports
6 4 (1.67%) SQL Server 2005
7 3 (1.26%) SQL Server 2012
7 3 (1.26%) RDBMS
7 3 (1.26%) SQL Server 2000
8 1 (0.42%) Oracle Database 11g
8 1 (0.42%) SAP BW
8 1 (0.42%) MS Access
8 1 (0.42%) Data Warehouse
8 1 (0.42%) InterBase
Development Applications
1 3 (1.26%) Visual Studio
2 1 (0.42%) Eclipse
General
1 59 (24.69%) Finance
2 13 (5.44%) General Ledger
3 10 (4.18%) Law
4 3 (1.26%) Legal
4 3 (1.26%) Advertising
5 2 (0.84%) Telecoms
5 2 (0.84%) Billing
5 2 (0.84%) Retail
6 1 (0.42%) Multimedia
6 1 (0.42%) Banking
6 1 (0.42%) Manufacturing
6 1 (0.42%) Financial Institution
Libraries, Frameworks & Software Standards
1 29 (12.13%) .NET
2 17 (7.11%) XML
3 16 (6.69%) ASP.NET
4 11 (4.60%) HTML
5 9 (3.77%) CSS
5 9 (3.77%) Web Services
6 7 (2.93%) WCF
6 7 (2.93%) jQuery
6 7 (2.93%) COM
7 6 (2.51%) Ajax
8 4 (1.67%) Classic ASP
8 4 (1.67%) EDI
8 4 (1.67%) LINQ
9 3 (1.26%) XSL
10 2 (0.84%) LAMP
11 1 (0.42%) .NET Framework
11 1 (0.42%) HTML5
11 1 (0.42%) CSS3
11 1 (0.42%) Middleware
Miscellaneous
1 20 (8.37%) Analytical Skills
2 15 (6.28%) Management Information System
3 10 (4.18%) Blackberry
4 8 (3.35%) iPhone
5 7 (2.93%) Computer Science
6 5 (2.09%) iPad
7 4 (1.67%) Client/Server
7 4 (1.67%) Mobile App
8 3 (1.26%) Mathematics
8 3 (1.26%) Statistics
9 2 (0.84%) Mainframe
9 2 (0.84%) SecurID
9 2 (0.84%) Open Source
9 2 (0.84%) User Experience
10 1 (0.42%) Smartphone
10 1 (0.42%) Fat Client
10 1 (0.42%) Data Conversion
10 1 (0.42%) Enterprise Software
10 1 (0.42%) Social Media
10 1 (0.42%) Thin Client
Operating Systems
1 98 (41.00%) Windows
2 34 (14.23%) Windows 7
3 21 (8.79%) Windows Server 2008
4 19 (7.95%) Windows XP
5 15 (6.28%) Windows 8
6 13 (5.44%) Windows Server 2012
7 12 (5.02%) Windows Server 2003
7 12 (5.02%) Linux
8 7 (2.93%) Android
9 6 (2.51%) Mac OS
10 5 (2.09%) Windows Vista
11 4 (1.67%) Solaris
11 4 (1.67%) UNIX
12 3 (1.26%) Windows Mobile
Processes & Methodologies
1 52 (21.76%) ITIL
2 20 (8.37%) ERP
3 15 (6.28%) Service Management
3 15 (6.28%) CRM
4 14 (5.86%) Service Delivery
4 14 (5.86%) Stakeholder Management
5 11 (4.60%) Business Intelligence
6 10 (4.18%) Root Cause Analysis
7 9 (3.77%) Web Development
7 9 (3.77%) Change Control
7 9 (3.77%) Project Management
8 8 (3.35%) Change Management
8 8 (3.35%) ITIL V3
8 8 (3.35%) Problem Management
9 7 (2.93%) Incident Management
9 7 (2.93%) Data Analysis
10 6 (2.51%) Analytics
10 6 (2.51%) Time Management
11 5 (2.09%) ITSM
12 4 (1.67%) PRINCE2
Programming Languages
1 91 (38.08%) SQL
2 19 (7.95%) C#
3 14 (5.86%) VB.NET
4 11 (4.60%) JavaScript
5 10 (4.18%) VB
6 8 (3.35%) T-SQL
7 4 (1.67%) PHP
7 4 (1.67%) Java
8 2 (0.84%) COBOL
8 2 (0.84%) JCL
9 1 (0.42%) PowerShell
9 1 (0.42%) Shell Script
9 1 (0.42%) PL/SQL
9 1 (0.42%) VBA
Qualifications
1 32 (13.39%) Degree
2 13 (5.44%) SC Cleared
2 13 (5.44%) Security Cleared
3 11 (4.60%) Microsoft Certification
4 8 (3.35%) CIMA
4 8 (3.35%) ACCA
4 8 (3.35%) MCITP
5 6 (2.51%) MCSE
5 6 (2.51%) ITIL Certification
6 4 (1.67%) MCSA
6 4 (1.67%) Cisco Certification
6 4 (1.67%) CCNA
6 4 (1.67%) ITIL Foundation Certificate
6 4 (1.67%) MCDST
7 3 (1.26%) CCENT
7 3 (1.26%) NCDA
7 3 (1.26%) Citrix Certification
8 2 (0.84%) MOS
8 2 (0.84%) MCP
8 2 (0.84%) CCAA
Quality Assurance & Compliance
1 28 (11.72%) SLA
2 6 (2.51%) Sarbanes-Oxley
3 2 (0.84%) QA
4 1 (0.42%) HL7
4 1 (0.42%) ISO 9000
System Software
1 60 (25.10%) Active Directory
2 10 (4.18%) VMware Infrastructure
3 7 (2.93%) XenApp
4 5 (2.09%) Terminal Services
5 4 (1.67%) vSphere
6 3 (1.26%) VMware Server
6 3 (1.26%) Hyper-V
7 2 (0.84%) VMware ESX
8 1 (0.42%) XenDesktop
Systems Management
1 5 (2.09%) SCCM
2 2 (0.84%) MAILsweeper
2 2 (0.84%) WSUS
Vendors
1 85 (35.56%) Microsoft
2 34 (14.23%) Oracle
3 27 (11.30%) Citrix
4 26 (10.88%) SAP
5 25 (10.46%) VMware
6 11 (4.60%) Cisco
7 10 (4.18%) Hyperion
7 10 (4.18%) JD Edwards
7 10 (4.18%) Sage
7 10 (4.18%) Cognos
8 6 (2.51%) Red Hat
8 6 (2.51%) Apple
8 6 (2.51%) HP
9 5 (2.09%) ServiceNow
9 5 (2.09%) Business Objects
10 4 (1.67%) CA
10 4 (1.67%) Salesforce.com
10 4 (1.67%) Remedy
10 4 (1.67%) Juniper
10 4 (1.67%) NetApp
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