The table below looks at the statistics for the Support Analyst role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Support Analyst
Rank 116 80 92
Rank change year-on-year
-36 +12
Permanent jobs requiring a Support Analyst 168 201 211
As % of all permanent IT jobs located in the North West 2.27% 2.93% 2.89%
As % of the Job Titles category 2.39% 3.12% 3.00%
Number of salaries quoted 153 164 183
Average salary £25,000 £25,000 £25,000
90% offered a salary of more than £18,500 £18,000 £19,000
10% offered a salary of more than £40,000 £40,000 £42,500
UK excluding London average salary £27,250 £28,000 £28,500
% change year-on-year
-2.67% -1.75%
Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
7015 6440 7045
As % of all permanent IT jobs located in the North West 94.68% 93.93% 96.56%
Number of salaries quoted 5787 5544 6021
Average salary £37,500 £35,000 £35,500
Average salary % change year-on-year
+7.14% -1.40%
90% offered a salary of more than £23,500 £23,000 £24,000
10% offered a salary of more than £55,000 £52,500 £52,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Support Analyst
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Support Analyst in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the North West

Support Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst across the North West region.

Support Analyst Salary Trend in the North West

Support Analyst
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Support Analyst across the North West region over the 3 months to 19 September 2014.

Support Analyst Salary Histogram in the North West

Support Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Support Analyst within the North West region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -2 98 £22,500 -13.46% 15
Cheshire -28 42 £25,000 - 8
Merseyside +6 17 £35,000 +52.17% 1
Lancashire -6 8 £35,000 +94.44% 1
Cumbria +4 2 £44,250 +60.90% 1
Support Analyst
England

Support Analyst
Top 30 Related IT Skills in the North West

For the 6 months to 19 September 2014, IT jobs across the North West region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

1 170 (44.04%) SQL
2 150 (38.86%) Microsoft
3 149 (38.60%) Windows
4 106 (27.46%) ITIL
5 89 (23.06%) Finance
6 88 (22.80%) MS Excel
7 74 (19.17%) .NET
8 70 (18.13%) Active Directory
9 67 (17.36%) SQL Server
10 60 (15.54%) MS Office
11 54 (13.99%) VMware
12 48 (12.44%) UNIX
13 46 (11.92%) Oracle
14 45 (11.66%) Linux
14 45 (11.66%) MS Exchange
15 44 (11.40%) ASP.NET
16 43 (11.14%) IIS
17 42 (10.88%) SLA
17 42 (10.88%) Windows Server 2008
18 40 (10.36%) Problem Management
18 40 (10.36%) Citrix
19 39 (10.10%) Java
19 39 (10.10%) Analytical Skills
20 38 (9.84%) C#
21 35 (9.07%) VB.NET
22 34 (8.81%) Windows 7
22 34 (8.81%) Incident Management
23 31 (8.03%) TCP/IP
24 30 (7.77%) HP
24 30 (7.77%) SharePoint

Support Analyst
Top Related IT Skills in the North West by Category

For the 6 months to 19 September 2014, IT jobs across the North West region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 45 (11.66%) MS Exchange
2 43 (11.14%) IIS
3 30 (7.77%) SharePoint
4 19 (4.92%) Exchange Server 2010
5 13 (3.37%) WebSphere
6 12 (3.11%) LiveLink
7 11 (2.85%) Exchange Server 2007
8 9 (2.33%) Lync
8 9 (2.33%) Tomcat
9 8 (2.07%) Apache
9 8 (2.07%) Exchange Server 2013
10 6 (1.55%) SharePoint 2010
11 5 (1.30%) nginx
12 4 (1.04%) Exchange Server 2003
13 3 (0.78%) Site Server
13 3 (0.78%) CMS
14 2 (0.52%) IBM Notes
14 2 (0.52%) TIBCO ActiveMatrix
15 1 (0.26%) Oracle Service Bus
15 1 (0.26%) WebLogic
Applications
1 88 (22.80%) MS Excel
2 60 (15.54%) MS Office
3 3 (0.78%) MS PowerPoint
3 3 (0.78%) AutoCAD
4 2 (0.52%) PrintSoft PReS
4 2 (0.52%) Revit
4 2 (0.52%) SketchUp
5 1 (0.26%) MS Visio
Business Applications
1 5 (1.30%) Dynamics AX
2 4 (1.04%) Remedy ITSM
2 4 (1.04%) Dynamics CRM
3 3 (0.78%) Bond Adapt
4 2 (0.52%) TIBCO iProcess
4 2 (0.52%) SAP SD
4 2 (0.52%) BusinessWorks
5 1 (0.26%) SAP FI
5 1 (0.26%) SAP MM
5 1 (0.26%) SAP WM
5 1 (0.26%) SAP CRM
5 1 (0.26%) SAP FI/CO
5 1 (0.26%) SAP CO
5 1 (0.26%) Sage 200
5 1 (0.26%) Pegasus Opera
5 1 (0.26%) Agresso
5 1 (0.26%) SAP ERP
5 1 (0.26%) Line 100
Cloud Services
1 7 (1.81%) SaaS
2 3 (0.78%) Office 365
2 3 (0.78%) Amazon AWS
3 1 (0.26%) Amazon EC2
3 1 (0.26%) Amazon S3
3 1 (0.26%) Route 53
3 1 (0.26%) ElastiCache
3 1 (0.26%) Amazon ElastiCache
Communications & Networking
1 31 (8.03%) TCP/IP
2 29 (7.51%) Firewall
3 28 (7.25%) WAN
4 24 (6.22%) LAN
5 16 (4.15%) DNS
6 14 (3.63%) Internet
7 12 (3.11%) SAN
8 11 (2.85%) VPN
9 10 (2.59%) Wi-Fi
10 6 (1.55%) VoIP
11 3 (0.78%) FTP
11 3 (0.78%) SNMP
12 2 (0.52%) VLAN
12 2 (0.52%) Structured Cabling
12 2 (0.52%) HTTP
12 2 (0.52%) ISDN
12 2 (0.52%) DHCP
12 2 (0.52%) Ethernet
12 2 (0.52%) PSTN
12 2 (0.52%) ADSL
Database & Business Intelligence
1 67 (17.36%) SQL Server
2 16 (4.15%) Crystal Reports
3 15 (3.89%) SQL Server Reporting Services
4 10 (2.59%) SQL Server Integration Services
4 10 (2.59%) Relational Database
5 9 (2.33%) Data Warehouse
6 8 (2.07%) SQL Server 2008
7 6 (1.55%) Oracle Database
7 6 (1.55%) MySQL
8 5 (1.30%) SQL Server 2005
8 5 (1.30%) SQL Server 2012
9 4 (1.04%) Oracle Database 11g
9 4 (1.04%) Oracle Reports
10 3 (0.78%) BusinessObjects
11 2 (0.52%) MS Access
11 2 (0.52%) DTS
12 1 (0.26%) Data Mining
12 1 (0.26%) Oracle Database 10g
12 1 (0.26%) Oracle9i Database
12 1 (0.26%) OLAP
Development Applications
1 8 (2.07%) SQL Server Management Studio (SSMS)
2 5 (1.30%) JIRA
3 4 (1.04%) Visual Studio
4 1 (0.26%) Subversion
4 1 (0.26%) Oracle APEX
4 1 (0.26%) Team Foundation Server
4 1 (0.26%) Jenkins
General
1 89 (23.06%) Finance
2 14 (3.63%) Banking
3 11 (2.85%) Retail
3 11 (2.85%) Manufacturing
4 10 (2.59%) Back Office
5 9 (2.33%) Telecoms
6 6 (1.55%) Advertising
6 6 (1.55%) Law
7 4 (1.04%) Legal
7 4 (1.04%) Billing
8 3 (0.78%) Marketing
9 2 (0.52%) Investment Banking
10 1 (0.26%) Corporate Banking
10 1 (0.26%) French Language
10 1 (0.26%) German Language
10 1 (0.26%) Financial Institution
10 1 (0.26%) Front Office
Libraries, Frameworks & Software Standards
1 74 (19.17%) .NET
2 44 (11.40%) ASP.NET
3 24 (6.22%) XML
4 18 (4.66%) Web Services
5 10 (2.59%) .NET Framework
6 9 (2.33%) HTML
7 8 (2.07%) CSS
8 7 (1.81%) EDI
9 5 (1.30%) Middleware
9 5 (1.30%) Spring
10 4 (1.04%) ADO.NET Entity Framework
10 4 (1.04%) WebSphere MQ
10 4 (1.04%) WCF
10 4 (1.04%) WF
10 4 (1.04%) J2EE
11 3 (0.78%) SAP XI
12 2 (0.52%) LAMP
13 1 (0.26%) WebSphere Message Broker
13 1 (0.26%) jQuery
13 1 (0.26%) XSLT
Miscellaneous
1 39 (10.10%) Analytical Skills
2 10 (2.59%) Management Information System
3 7 (1.81%) Thin Client
3 7 (1.81%) Fat Client
4 5 (1.30%) Mainframe
4 5 (1.30%) FlexPod
5 4 (1.04%) Blackberry
6 3 (0.78%) EPoS
6 3 (0.78%) Firmware
6 3 (0.78%) iPhone
6 3 (0.78%) Enterprise Software
7 2 (0.52%) Video Conferencing
7 2 (0.52%) Data Extraction
7 2 (0.52%) Kindle
7 2 (0.52%) CMDB
7 2 (0.52%) Mathematics
7 2 (0.52%) Tandem
8 1 (0.26%) Smartphone
8 1 (0.26%) Statistics
8 1 (0.26%) Online Banking
Operating Systems
1 149 (38.60%) Windows
2 48 (12.44%) UNIX
3 45 (11.66%) Linux
4 42 (10.88%) Windows Server 2008
5 34 (8.81%) Windows 7
6 22 (5.70%) Windows Server 2012
7 19 (4.92%) Windows Server 2003
8 13 (3.37%) Windows XP
9 10 (2.59%) HPUX
10 5 (1.30%) Windows 2000 Server
11 4 (1.04%) Windows 8
12 3 (0.78%) Windows Vista
13 2 (0.52%) Red Hat Enterprise Linux
13 2 (0.52%) Solaris
13 2 (0.52%) AIX
14 1 (0.26%) Mac OS X
14 1 (0.26%) MVS
14 1 (0.26%) CentOS
Processes & Methodologies
1 106 (27.46%) ITIL
2 40 (10.36%) Problem Management
3 34 (8.81%) Incident Management
4 26 (6.74%) ERP
5 24 (6.22%) Release Management
6 23 (5.96%) Service Delivery
7 18 (4.66%) Change Management
7 18 (4.66%) Change Control
8 17 (4.40%) CRM
9 16 (4.15%) Configuration Management
9 16 (4.15%) Service Management
10 15 (3.89%) Business Intelligence
11 12 (3.11%) Project Management
12 11 (2.85%) Disaster Recovery
12 11 (2.85%) ITIL V3
13 10 (2.59%) Root Cause Analysis
13 10 (2.59%) Wealth Management
14 9 (2.33%) Time Management
14 9 (2.33%) Stakeholder Management
15 8 (2.07%) E-Commerce
Programming Languages
1 170 (44.04%) SQL
2 39 (10.10%) Java
3 38 (9.84%) C#
4 35 (9.07%) VB.NET
5 24 (6.22%) T-SQL
6 17 (4.40%) VB
7 14 (3.63%) VB6
8 13 (3.37%) Shell Script
9 8 (2.07%) PL/SQL
10 6 (1.55%) JavaScript
10 6 (1.55%) VBA
11 5 (1.30%) ABAP
12 4 (1.04%) VBScript
13 3 (0.78%) Perl
13 3 (0.78%) PHP
14 1 (0.26%) C
14 1 (0.26%) COBOL
14 1 (0.26%) FoxPro (VFP)
14 1 (0.26%) Assembly Language
Qualifications
1 28 (7.25%) Microsoft Certification
2 25 (6.48%) Degree
3 16 (4.15%) MCP
4 11 (2.85%) ITIL Certification
5 10 (2.59%) Security Cleared
6 9 (2.33%) MCITP
6 9 (2.33%) MCSE
7 8 (2.07%) HND
8 7 (1.81%) SC Cleared
9 6 (1.55%) Cisco Certification
9 6 (1.55%) MCSA
9 6 (1.55%) CCNA
10 5 (1.30%) CCA
10 5 (1.30%) Citrix Certification
11 4 (1.04%) HNC
11 4 (1.04%) MOS
12 3 (0.78%) VMware Certified Professional (VCP)
13 2 (0.52%) MCDST
14 1 (0.26%) SAP Certification
14 1 (0.26%) PRINCE2 Certification
Quality Assurance & Compliance
1 42 (10.88%) SLA
2 4 (1.04%) ISO 9000
3 3 (0.78%) Data Quality
4 2 (0.52%) ISO/IEC 27001
4 2 (0.52%) ISO 9001
5 1 (0.26%) GxP
5 1 (0.26%) Sarbanes-Oxley
5 1 (0.26%) QA
5 1 (0.26%) PCI DSS
System Software
1 70 (18.13%) Active Directory
2 23 (5.96%) VMware Infrastructure
3 6 (1.55%) Hyper-V
4 5 (1.30%) vSphere
5 3 (0.78%) XenApp
5 3 (0.78%) Citrix Presentation Server
5 3 (0.78%) VMware Server
6 2 (0.52%) VMware ESX
6 2 (0.52%) XenDesktop
7 1 (0.26%) Cronacle
Systems Management
1 4 (1.04%) Nagios
2 3 (0.78%) OpenView
2 3 (0.78%) DameWare
2 3 (0.78%) Oracle EDQ
3 2 (0.52%) NetBackup
3 2 (0.52%) SCCM
3 2 (0.52%) TIBCO Hawk
4 1 (0.26%) Tivoli
4 1 (0.26%) Control-M
4 1 (0.26%) SCOM
4 1 (0.26%) WSUS
Vendors
1 150 (38.86%) Microsoft
2 54 (13.99%) VMware
3 46 (11.92%) Oracle
4 40 (10.36%) Citrix
5 30 (7.77%) HP
6 16 (4.15%) Cisco
7 10 (2.59%) SAP
8 7 (1.81%) IBM
8 7 (1.81%) Sage
8 7 (1.81%) Remedy
9 6 (1.55%) NetApp
9 6 (1.55%) SYSPRO
10 5 (1.30%) Epicor
10 5 (1.30%) Dell
10 5 (1.30%) Misys
11 4 (1.04%) BMC
11 4 (1.04%) JBoss
11 4 (1.04%) Business Objects
11 4 (1.04%) Red Hat
11 4 (1.04%) Trapeze
Manchester, Lancashire
Senitor Associates
Salary: £16000 per annum + training
Posted: Yesterday
Greater Manchester
Sanderson
Salary: £26000.00 - £32000.00 per annum + Benefits
Posted: Yesterday
Greater Manchester
HAYS INFORMATION TECHNOLOGY
Salary: £17000 - £20000 per annum
Posted: 2 days ago
Cheshire
Ashdown IT
Salary: £18000 per annum
Posted: 2 days ago
Greater Manchester
HAYS INFORMATION TECHNOLOGY
Salary: £25000 - £30000 per annum
Posted: 2 days ago
Warrington, Cheshire
Steria Recruitment Limited
Salary: flexible benefits
Posted: 2 days ago
Cheshire
Nigel Frank International Limited - Newcastle
Posted: 2 days ago
Macclesfield, Cheshire
Fruition IT Resources Limited
Salary: £18000 - £22000 per annum + benefits
Posted: 2 days ago
Bury, Lancashire
Applause IT Innovation
Salary: £16000 - £21000 per annum + bens
Posted: 2 days ago
Wirral
Energize Recruitment Solutions Ltd
Salary: £25000 - £35000 per annum + Benefits
Posted: 2 days ago
Manchester, Lancashire
Senitor Associates
Salary: £20000 per annum + Benefits Package
Posted: 3 days ago
Runcorn, Cheshire
Oscar Associates (UK) Ltd
Salary: £20000 - £28000 per annum + Superb Benefits
Posted: 4 days ago
Wilmslow, Cheshire
Greywood Associates Limited
Salary: £18000 - £22000 per annum + training
Posted: 4 days ago
Manchester, Lancashire
Coal IT Services
Salary: From £30,000 to £35,000 per annum + benefits
Posted: 4 days ago
Bolton, Lancashire
Spring Technology
Salary: £20000.00 - £25000.00 per annum
Posted: 4 days ago
Wigan, Lancashire
HAYS INFORMATION TECHNOLOGY
Salary: £20000.00 - £25000.00 per annum + Benefits Package
Posted: 4 days ago
Preston, Lancashire
Experis Ltd
Salary: £30000.00 - £40000.00 per annum
Posted: 4 days ago
Greater Manchester
HAYS INFORMATION TECHNOLOGY
Salary: £23000.00 - £25000.00 per annum
Posted: 5 days ago
Bury
Applause IT Innovation
Salary: £16000 - £21000 per annum + bens
Posted: 8 days ago
Cumbria
Atos
Salary: Competitive plus excellent benefits
Posted: 9 days ago