The table below looks at the statistics for the Support Analyst role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 31 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Aug 2015
Same period 2014 Same period 2013
Support Analyst
Rank 80 102 80
Rank change year-on-year
+22 -22
Permanent jobs requiring a Support Analyst 218 190 192
As % of all permanent IT jobs located in the North West 3.21% 2.58% 2.80%
As % of the Job Titles category 3.36% 2.72% 2.97%
Number of salaries quoted 193 173 158
Average salary £27,000 £25,500 £24,000
Average salary % change year-on-year
+5.88% +6.25%
90% offered a salary of more than £20,000 £18,600 £18,000
10% offered a salary of more than £40,000 £42,500 £34,500
UK excluding London average salary £28,000 £27,500 £27,500
% change year-on-year
+1.81% -
Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6480 6976 6460
As % of all permanent IT jobs located in the North West 95.50% 94.87% 94.29%
Number of salaries quoted 5386 5660 5547
Average salary £40,000 £37,500 £35,000
Average salary % change year-on-year
+6.66% +7.14%
90% offered a salary of more than £24,000 £23,500 £23,000
10% offered a salary of more than £55,000 £54,000 £55,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

Support Analyst
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Support Analyst in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the North West

Support Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst across the North West region.

Support Analyst Salary Trend in the North West

Support Analyst
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Support Analyst across the North West region over the 3 months to 31 August 2015.

Support Analyst Salary Histogram in the North West

Support Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Support Analyst within the North West region over the 3 months to 31 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +2 117 £26,375 +8.76% 20
Cheshire +21 74 £27,000 +8.00% 12
Merseyside +3 13 £26,584 -24.04% 2
Lancashire +6 12 £25,875 -13.75% 4
Support Analyst
England

Support Analyst
Top 30 Related IT Skills in the North West

For the 6 months to 31 August 2015, IT jobs across the North West region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

1 135 (41.67%) Windows
2 102 (31.48%) Microsoft
3 95 (29.32%) SQL
4 80 (24.69%) Active Directory
5 76 (23.46%) MS Office
5 76 (23.46%) ITIL
6 57 (17.59%) MS Excel
7 52 (16.05%) SQL Server
8 51 (15.74%) Finance
9 46 (14.20%) SAP
10 45 (13.89%) MS Exchange
11 41 (12.65%) Windows 7
12 40 (12.35%) Degree
12 40 (12.35%) VMware
13 37 (11.42%) Citrix
14 34 (10.49%) Oracle
15 28 (8.64%) Windows Server 2008
16 25 (7.72%) Analytical Skills
17 24 (7.41%) Stakeholder Management
17 24 (7.41%) Linux
17 24 (7.41%) SLA
18 23 (7.10%) TCP/IP
18 23 (7.10%) VPN
18 23 (7.10%) Microsoft Certification
18 23 (7.10%) SCCM
19 22 (6.79%) Firewall
20 21 (6.48%) SAP FI/CO
20 21 (6.48%) SAP CO
20 21 (6.48%) DNS
20 21 (6.48%) SAP FI

Support Analyst
Top Related IT Skills in the North West by Category

For the 6 months to 31 August 2015, IT jobs across the North West region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 45 (13.89%) MS Exchange
2 19 (5.86%) Exchange Server 2010
3 14 (4.32%) SharePoint
4 12 (3.70%) IIS
5 8 (2.47%) Exchange Server 2007
6 6 (1.85%) Apache
6 6 (1.85%) Tomcat
6 6 (1.85%) Exchange Server 2013
7 5 (1.54%) SharePoint 2013
7 5 (1.54%) IBM Notes
8 3 (0.93%) WebLogic
8 3 (0.93%) Exchange Server 2003
9 2 (0.62%) CICS
9 2 (0.62%) Blackberry Enterprise Server
9 2 (0.62%) Lync
10 1 (0.31%) GroupWise
10 1 (0.31%) WebSphere
10 1 (0.31%) Joomla!
10 1 (0.31%) Drupal
10 1 (0.31%) Umbraco
Applications
1 76 (23.46%) MS Office
2 57 (17.59%) MS Excel
3 5 (1.54%) MS PowerPoint
4 1 (0.31%) Acrobat
Business Applications
1 21 (6.48%) SAP FI
1 21 (6.48%) SAP FI/CO
1 21 (6.48%) SAP CO
2 15 (4.63%) Dynamics CRM
3 11 (3.40%) SAP MM
3 11 (3.40%) SAP PP
4 10 (3.09%) SAP SD
5 8 (2.47%) SAP QM
6 6 (1.85%) Dynamics AX
6 6 (1.85%) Dynamics GP
7 5 (1.54%) Agresso
8 4 (1.23%) Dynamics NAV
9 3 (0.93%) SAP WM
9 3 (0.93%) Northgate Housing
10 2 (0.62%) Oracle ERP
11 1 (0.31%) SAP EHS
Cloud Services
1 13 (4.01%) Office 365
2 1 (0.31%) IaaS
2 1 (0.31%) Google Analytics
Communications & Networking
1 23 (7.10%) TCP/IP
1 23 (7.10%) VPN
2 22 (6.79%) Firewall
3 21 (6.48%) DNS
4 19 (5.86%) LAN
4 19 (5.86%) VoIP
5 16 (4.94%) WAN
5 16 (4.94%) DHCP
6 13 (4.01%) ADSL
7 11 (3.40%) SAN
8 10 (3.09%) MVNO
9 9 (2.78%) VLAN
10 6 (1.85%) Wi-Fi
10 6 (1.85%) Wireless
10 6 (1.85%) Internet
10 6 (1.85%) FTP
10 6 (1.85%) SSL
11 5 (1.54%) WLAN
12 4 (1.23%) Ethernet
13 3 (0.93%) Broadband
Database & Business Intelligence
1 52 (16.05%) SQL Server
2 16 (4.94%) Oracle Database
3 12 (3.70%) SQL Server 2008
4 11 (3.40%) SQL Server Reporting Services
5 10 (3.09%) SQL Server 2005
5 10 (3.09%) Crystal Reports
5 10 (3.09%) MySQL
6 8 (2.47%) Relational Database
7 5 (1.54%) SQL Server Integration Services
8 4 (1.23%) RDBMS
8 4 (1.23%) BusinessObjects
9 3 (0.93%) SQL Server 2000
9 3 (0.93%) Oracle Reports
9 3 (0.93%) MS Access
9 3 (0.93%) Oracle Database 11g
9 3 (0.93%) SQL Server 2012
10 2 (0.62%) SQL Server Analysis Services
11 1 (0.31%) Big Data
11 1 (0.31%) SAP BW
Development Applications
1 3 (0.93%) Visual Studio
2 2 (0.62%) JIRA
3 1 (0.31%) Firebug
3 1 (0.31%) SQL Server Management Studio (SSMS)
3 1 (0.31%) Eclipse
General
1 51 (15.74%) Finance
2 14 (4.32%) Manufacturing
3 11 (3.40%) Law
3 11 (3.40%) General Ledger
4 9 (2.78%) Advertising
5 8 (2.47%) Retail
6 3 (0.93%) Legal
6 3 (0.93%) Marketing
7 2 (0.62%) Billing
7 2 (0.62%) Banking
8 1 (0.31%) Pharmaceutical
8 1 (0.31%) Front Office
8 1 (0.31%) Telecoms
Libraries, Frameworks & Software Standards
1 18 (5.56%) .NET
2 13 (4.01%) XML
3 12 (3.70%) HTML
4 11 (3.40%) ASP.NET
5 10 (3.09%) Web Services
6 9 (2.78%) CSS
7 8 (2.47%) Ajax
7 8 (2.47%) WCF
8 6 (1.85%) jQuery
8 6 (1.85%) LAMP
9 5 (1.54%) EDI
9 5 (1.54%) COM
10 4 (1.23%) .NET Framework
11 2 (0.62%) LINQ
11 2 (0.62%) Classic ASP
12 1 (0.31%) J2EE
12 1 (0.31%) Middleware
12 1 (0.31%) X-Windows
12 1 (0.31%) XHTML
12 1 (0.31%) HTML5
Miscellaneous
1 25 (7.72%) Analytical Skills
2 17 (5.25%) Management Information System
3 9 (2.78%) Blackberry
3 9 (2.78%) Enterprise Software
4 7 (2.16%) Mathematics
4 7 (2.16%) Computer Science
5 6 (1.85%) iPhone
6 5 (1.54%) E-Learning
6 5 (1.54%) iPad
6 5 (1.54%) Data Centre
7 4 (1.23%) NHS
8 3 (0.93%) Smartphone
8 3 (0.93%) Client/Server
8 3 (0.93%) User Experience
9 2 (0.62%) Mobile App
9 2 (0.62%) Video Conferencing
9 2 (0.62%) Mainframe
9 2 (0.62%) GIS
9 2 (0.62%) Handset
10 1 (0.31%) IVR
Operating Systems
1 135 (41.67%) Windows
2 41 (12.65%) Windows 7
3 28 (8.64%) Windows Server 2008
4 24 (7.41%) Linux
5 17 (5.25%) Windows 8
6 16 (4.94%) Windows Server 2012
7 15 (4.63%) Windows XP
8 12 (3.70%) Windows Server 2003
9 9 (2.78%) Mac OS
10 8 (2.47%) Windows Vista
11 6 (1.85%) UNIX
12 4 (1.23%) Android
13 3 (0.93%) Windows 2000
14 1 (0.31%) AIX
14 1 (0.31%) Solaris
14 1 (0.31%) Ubuntu
14 1 (0.31%) Mac OS X
Processes & Methodologies
1 76 (23.46%) ITIL
2 24 (7.41%) Stakeholder Management
3 20 (6.17%) CRM
4 17 (5.25%) ERP
4 17 (5.25%) Problem Management
5 15 (4.63%) Service Management
6 12 (3.70%) Service Delivery
7 10 (3.09%) Project Management
8 9 (2.78%) Change Control
8 9 (2.78%) Analytics
9 8 (2.47%) Root Cause Analysis
9 8 (2.47%) Business Intelligence
9 8 (2.47%) Quality Management
9 8 (2.47%) Change Management
9 8 (2.47%) Web Development
9 8 (2.47%) Document Management
10 7 (2.16%) Release Management
10 7 (2.16%) Workflow
10 7 (2.16%) Business Analytics
11 6 (1.85%) Data Analysis
Programming Languages
1 95 (29.32%) SQL
2 13 (4.01%) JavaScript
3 12 (3.70%) C#
4 11 (3.40%) T-SQL
5 6 (1.85%) Java
5 6 (1.85%) PHP
6 5 (1.54%) VBA
7 4 (1.23%) PowerShell
7 4 (1.23%) VBScript
8 3 (0.93%) VB
9 2 (0.62%) VB.NET
9 2 (0.62%) COBOL
9 2 (0.62%) JCL
9 2 (0.62%) PL/SQL
10 1 (0.31%) C
Qualifications
1 40 (12.35%) Degree
2 23 (7.10%) Microsoft Certification
3 10 (3.09%) MCDST
4 7 (2.16%) ITIL Certification
4 7 (2.16%) MCITP
4 7 (2.16%) SC Cleared
4 7 (2.16%) Security Cleared
5 6 (1.85%) MCP
5 6 (1.85%) MCSE
5 6 (1.85%) MCSA
6 4 (1.23%) Cisco Certification
7 3 (0.93%) CCENT
8 2 (0.62%) CCA
8 2 (0.62%) ITIL Foundation Certificate
9 1 (0.31%) Citrix Certification
9 1 (0.31%) PRINCE2 Certification
9 1 (0.31%) A+ Certification
9 1 (0.31%) CCNP
9 1 (0.31%) CCNA
9 1 (0.31%) MOS
Quality Assurance & Compliance
1 24 (7.41%) SLA
2 4 (1.23%) HL7
3 2 (0.62%) PCI DSS
3 2 (0.62%) Sarbanes-Oxley
3 2 (0.62%) QA
System Software
1 80 (24.69%) Active Directory
2 8 (2.47%) vSphere
3 7 (2.16%) VMware Infrastructure
3 7 (2.16%) Hyper-V
4 4 (1.23%) Terminal Services
5 3 (0.93%) Cronacle
5 3 (0.93%) VMware Server
5 3 (0.93%) XenApp
6 2 (0.62%) BitLocker
6 2 (0.62%) Time Sharing Option
7 1 (0.31%) VMware ESX
Systems Management
1 23 (7.10%) SCCM
2 7 (2.16%) McAfee ePO
3 6 (1.85%) SCOM
4 3 (0.93%) NetBackup
5 1 (0.31%) WSUS
5 1 (0.31%) Tivoli
5 1 (0.31%) Foglight
5 1 (0.31%) SCVMM
Vendors
1 102 (31.48%) Microsoft
2 46 (14.20%) SAP
3 40 (12.35%) VMware
4 37 (11.42%) Citrix
5 34 (10.49%) Oracle
6 19 (5.86%) Cisco
7 11 (3.40%) JD Edwards
7 11 (3.40%) AppSense
8 10 (3.09%) Red Hat
9 7 (2.16%) Apple
9 7 (2.16%) Sage
9 7 (2.16%) McAfee
9 7 (2.16%) Hyperion
10 6 (1.85%) Cognos
11 5 (1.54%) Salesforce.com
11 5 (1.54%) Lotus
11 5 (1.54%) IronPort
11 5 (1.54%) Veeam
12 4 (1.23%) Trapeze
12 4 (1.23%) ServiceNow
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