Help Desk Analyst Jobs in the Midlands

Help Desk Analyst
England > Midlands

The median Help Desk Analyst salary in the Midlands is £23,000 per year according to job vacancies posted during the 6 months to 10 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
10 May 2024
Same period 2023 Same period 2022
Rank 293 293 352
Rank change year-on-year 0 +59 -91
Permanent jobs requiring a Help Desk Analyst 33 18 8
As % of all permanent jobs advertised in the Midlands 0.28% 0.19% 0.074%
As % of the Job Titles category 0.29% 0.22% 0.078%
Number of salaries quoted 33 16 7
10th Percentile - £20,625 £24,810
25th Percentile £14,620 £21,906 £27,750
Median annual salary (50th Percentile) £23,000 £32,000 £28,500
Median % change year-on-year -28.13% +12.28% +23.91%
75th Percentile £27,250 £32,438 £29,250
90th Percentile - £33,750 -
England median annual salary £26,500 £27,500 £27,500
% change year-on-year -3.64% - +10.00%

All Permanent IT Job Vacancies
Midlands

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Midlands with a recognized job title 11,201 8,282 10,297
% of permanent jobs with a recognized job title 94.26% 89.65% 95.03%
Number of salaries quoted 8,334 4,644 7,017
10th Percentile £26,250 £29,000 £27,500
25th Percentile £33,750 £37,500 £37,000
Median annual salary (50th Percentile) £47,500 £52,500 £50,000
Median % change year-on-year -9.52% +5.00% +11.11%
75th Percentile £60,750 £67,500 £63,750
90th Percentile £75,000 £77,500 £77,500
England median annual salary £53,500 £60,800 £60,000
% change year-on-year -12.01% +1.33% +9.09%

Help Desk Analyst
Job Vacancy Trend in the Midlands

Job postings that featured Help Desk Analyst in the job title as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for Help Desk Analyst in the Midlands

Help Desk Analyst
Salary Trend in the Midlands

3-month moving average salary quoted in jobs citing Help Desk Analyst in the Midlands.

Salary trend for Help Desk Analyst in the Midlands

Help Desk Analyst
Salary Histogram in the Midlands

Salary distribution for jobs citing Help Desk Analyst in the Midlands over the 6 months to 10 May 2024.

Salary histogram for Help Desk Analyst in the Midlands

Help Desk Analyst
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Analyst within the Midlands region over the 6 months to 10 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Midlands +16 29 £23,000 -28.13%
East Midlands -16 4 £26,500 +9.28% 3
Help Desk Analyst
England

Help Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the Midlands

For the 6 months to 10 May 2024, Help Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring Help Desk Analyst in the job title.

1 29 (87.88%) Microsoft
2 24 (72.73%) Retail
3 23 (69.70%) Finance
4 22 (66.67%) Customer Service
5 21 (63.64%) Asset Management
5 21 (63.64%) Continuous Improvement
5 21 (63.64%) Wi-Fi
5 21 (63.64%) ERP
6 16 (48.48%) Social Skills
7 15 (45.45%) Problem-Solving
7 15 (45.45%) Windows
8 14 (42.42%) Active Directory
9 13 (39.39%) Analytical Skills
9 13 (39.39%) Windows 10
9 13 (39.39%) Microsoft 365
9 13 (39.39%) Windows Server
10 12 (36.36%) LAN
10 12 (36.36%) WAN
10 12 (36.36%) Microsoft Office
11 11 (33.33%) SharePoint
11 11 (33.33%) Windows 8
11 11 (33.33%) Windows Server 2012
11 11 (33.33%) Windows 7
11 11 (33.33%) Hardware Maintenance
12 10 (30.30%) Critical Thinking
12 10 (30.30%) Self-Motivation
12 10 (30.30%) Mentoring
13 4 (12.12%) Microsoft Certification
13 4 (12.12%) MCTS
13 4 (12.12%) Degree

Help Desk Analyst Skill Set
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (33.33%) SharePoint
Applications
1 12 (36.36%) Microsoft Office
2 4 (12.12%) Microsoft Excel
Cloud Services
1 13 (39.39%) Microsoft 365
Communications & Networking
1 21 (63.64%) Wi-Fi
2 12 (36.36%) LAN
2 12 (36.36%) WAN
3 2 (6.06%) TCP/IP
General
1 24 (72.73%) Retail
2 23 (69.70%) Finance
3 16 (48.48%) Social Skills
4 13 (39.39%) Analytical Skills
5 1 (3.03%) Italian Language
Miscellaneous
1 10 (30.30%) Self-Motivation
Operating Systems
1 15 (45.45%) Windows
2 13 (39.39%) Windows 10
2 13 (39.39%) Windows Server
3 11 (33.33%) Windows 7
3 11 (33.33%) Windows 8
3 11 (33.33%) Windows Server 2012
Processes & Methodologies
1 22 (66.67%) Customer Service
2 21 (63.64%) Asset Management
2 21 (63.64%) Continuous Improvement
2 21 (63.64%) ERP
3 15 (45.45%) Problem-Solving
4 11 (33.33%) Hardware Maintenance
5 10 (30.30%) Critical Thinking
5 10 (30.30%) Mentoring
6 2 (6.06%) Customer-Centric Approach
6 2 (6.06%) Customer-Centricity
6 2 (6.06%) ITIL
6 2 (6.06%) ITSM
6 2 (6.06%) Security Monitoring
6 2 (6.06%) Service Management
7 1 (3.03%) Logistics
Qualifications
1 4 (12.12%) Degree
1 4 (12.12%) HND
1 4 (12.12%) MCP
1 4 (12.12%) MCTS
1 4 (12.12%) Microsoft Certification
Quality Assurance & Compliance
1 4 (12.12%) SLA
System Software
1 14 (42.42%) Active Directory
Vendors
1 29 (87.88%) Microsoft