The table below looks at the statistics for ITSM skills in IT jobs advertised for the Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 19 33 -
Rank change year-on-year
+14 -
Permanent jobs citing ITSM 2 3 0
As % of all permanent IT jobs located in the Midlands 1.67% 1.18% -
As % of the Processes & Methodologies category 1.96% 1.60% -
Number of salaries quoted 2 3 0
Average salary £50,000 £42,500 -
Average salary % change year-on-year
+17.64% -
UK excluding London average salary £40,000 £42,500 £40,000
% change year-on-year
-5.88% +6.25%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Midlands region.

Processes & Methodologies Category
Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
102 188 119
As % of all permanent IT jobs located in the Midlands 85.00% 74.02% 61.03%
Number of salaries quoted 58 140 82
Average salary £47,500 £45,000 £50,000
Average salary % change year-on-year
+5.55% -10.00%
90% offered a salary of more than £37,500 £40,000 £40,000
10% offered a salary of more than £66,500 £75,000 £72,500
UK excluding London average salary £42,500 £41,500 £40,000
% change year-on-year
+2.40% +3.75%

ITSM
Jobs Demand Trend in the Midlands

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the Midlands region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the Midlands

ITSM
Salary Trend in the Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Midlands region.

ITSM Salary Trend in the Midlands

ITSM
Top 8 Related IT Skills in the Midlands

For the 6 months to 19 September 2014, IT jobs across the Midlands region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 4 (100.00%) ITIL
1 4 (100.00%) SLA
1 4 (100.00%) Service Management
1 4 (100.00%) Service Delivery
2 3 (75.00%) Customer Engagement
2 3 (75.00%) Finance
3 1 (25.00%) People Management
3 1 (25.00%) ITIL Certification

ITSM
Top Related IT Skills in the Midlands by Category

For the 6 months to 19 September 2014, IT jobs across the Midlands region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

General
1 3 (75.00%) Finance
Job Titles
1 4 (100.00%) Service Manager
2 3 (75.00%) Delivery Manager
2 3 (75.00%) Services Delivery Manager
3 1 (25.00%) Operations Manager
Processes & Methodologies
1 4 (100.00%) ITIL
1 4 (100.00%) Service Management
1 4 (100.00%) Service Delivery
2 3 (75.00%) Customer Engagement
3 1 (25.00%) People Management
Qualifications
1 1 (25.00%) ITIL Certification
Quality Assurance & Compliance
1 4 (100.00%) SLA