The table below looks at the statistics for the Technical Support role in IT jobs advertised for the Newcastle upon Tyne region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 17 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Sep 2014
Same period 2013 Same period 2012
Technical Support
Rank 58 47 42
Rank change year-on-year
-11 -5
Permanent jobs requiring a Technical Support 4 8 13
As % of all permanent IT jobs located in Newcastle upon Tyne 0.74% 1.77% 3.00%
As % of the Job Titles category 0.76% 1.82% 3.05%
Number of salaries quoted 4 8 13
Average salary £35,250 £21,250 £27,500
Average salary % change year-on-year
+65.88% -22.72%
90% offered a salary of more than £30,500 £17,000 £23,400
10% offered a salary of more than £40,000 £23,950 £30,000
UK excluding London average salary £30,000 £30,000 £28,500
% change year-on-year
- +5.26%
Technical Support
Tyne and Wear

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Newcastle upon Tyne region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Newcastle upon Tyne
Permanent IT job ads with a match in the
Job Titles category
528 439 426
As % of all permanent IT jobs located in Newcastle upon Tyne 97.24% 96.91% 98.16%
Number of salaries quoted 365 382 364
Average salary £34,000 £38,500 £35,000
Average salary % change year-on-year
-11.68% +10.00%
90% offered a salary of more than £23,450 £23,500 £22,500
10% offered a salary of more than £50,000 £70,000 £50,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Technical Support
Jobs Demand Trend in Newcastle upon Tyne

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the Newcastle upon Tyne region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Newcastle upon Tyne

Technical Support
Salary Trend in Newcastle upon Tyne

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Newcastle upon Tyne region.

Technical Support Salary Trend in Newcastle upon Tyne

Technical Support
Top 30 Related IT Skills in Newcastle upon Tyne

For the 6 months to 17 September 2014, IT jobs across the Newcastle upon Tyne region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 7 (100.00%) Windows
1 7 (100.00%) Linux
1 7 (100.00%) SAN
2 6 (85.71%) MS Excel
2 6 (85.71%) DHCP
2 6 (85.71%) DNS
2 6 (85.71%) VMware
2 6 (85.71%) Hyper-V
3 5 (71.43%) SQL
3 5 (71.43%) SQL Server
3 5 (71.43%) ITIL
3 5 (71.43%) Cisco
3 5 (71.43%) Microsoft
3 5 (71.43%) Active Directory
3 5 (71.43%) Project Management
3 5 (71.43%) Disaster Recovery
3 5 (71.43%) Firewall
3 5 (71.43%) Business Continuity
3 5 (71.43%) WSUS
4 4 (57.14%) Windows Server 2003
4 4 (57.14%) Windows Server 2008
5 3 (42.86%) VMware Infrastructure
6 2 (28.57%) UNIX
6 2 (28.57%) TCP/IP
6 2 (28.57%) SLA
6 2 (28.57%) HP
6 2 (28.57%) Dell
6 2 (28.57%) SQL Server 2005
6 2 (28.57%) SQL Server 2008
6 2 (28.57%) NAS

Technical Support
Top Related IT Skills in Newcastle upon Tyne by Category

For the 6 months to 17 September 2014, IT jobs across the Newcastle upon Tyne region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (14.29%) IBM Notes
1 1 (14.29%) MS Exchange
1 1 (14.29%) Exchange Server 2003
1 1 (14.29%) Exchange Server 2007
1 1 (14.29%) Exchange Server 2010
Applications
1 6 (85.71%) MS Excel
Communications & Networking
1 7 (100.00%) SAN
2 6 (85.71%) DHCP
2 6 (85.71%) DNS
3 5 (71.43%) Firewall
4 2 (28.57%) TCP/IP
4 2 (28.57%) NAS
5 1 (14.29%) iSCSI
Database & Business Intelligence
1 5 (71.43%) SQL Server
2 2 (28.57%) SQL Server 2005
2 2 (28.57%) SQL Server 2008
2 2 (28.57%) SQL Server 2012
General
1 1 (14.29%) German Language
Miscellaneous
1 2 (28.57%) Analytical Skills
Operating Systems
1 7 (100.00%) Windows
1 7 (100.00%) Linux
2 4 (57.14%) Windows Server 2003
2 4 (57.14%) Windows Server 2008
3 2 (28.57%) Windows Server 2012
3 2 (28.57%) UNIX
Processes & Methodologies
1 5 (71.43%) ITIL
1 5 (71.43%) Project Management
1 5 (71.43%) Disaster Recovery
1 5 (71.43%) Business Continuity
2 2 (28.57%) Capacity Planning
Programming Languages
1 5 (71.43%) SQL
Quality Assurance & Compliance
1 2 (28.57%) SLA
System Software
1 6 (85.71%) Hyper-V
2 5 (71.43%) Active Directory
3 3 (42.86%) VMware Infrastructure
4 1 (14.29%) NFS
4 1 (14.29%) VMware ESX
Systems Management
1 5 (71.43%) WSUS
Vendors
1 6 (85.71%) VMware
2 5 (71.43%) Cisco
2 5 (71.43%) Microsoft
3 2 (28.57%) HP
3 2 (28.57%) Dell
4 1 (14.29%) Lotus
4 1 (14.29%) Symantec
Newcastle Upon Tyne, Tyne and Wear
Northern Recruitment Group
Salary: From £22,000 to £22,000 per annum
Posted: 7 hours ago
Newcastle Upon Tyne, Tyne and Wear
Northern Recruitment Group
Salary: From £23,400 to £23,400 per annum
Posted: Yesterday
Newcastle Upon Tyne, Tyne and Wear
Solutions Recruitment
Salary: From £22,000 to £26,000 per annum
Posted: 2 days ago
Newcastle Upon Tyne, Tyne and Wear
Solutions Recruitment
Salary: From £16,000 to £18,000 per annum
Posted: 5 days ago