The table below looks at the statistics for the Technical Support role in IT jobs advertised for the Newcastle upon Tyne region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 29 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 May 2015
Same period 2014 Same period 2013
Technical Support
Rank 61 64 56
Rank change year-on-year
+3 -8
Permanent jobs requiring a Technical Support 4 5 5
As % of all permanent IT jobs located in Newcastle upon Tyne 0.92% 0.94% 1.04%
As % of the Job Titles category 0.98% 0.97% 1.11%
Number of salaries quoted 4 4 5
Average salary £23,400 £23,500 £25,200
Average salary % change year-on-year
-0.42% -6.74%
UK excluding London average salary £28,500 £30,000 £30,500
% change year-on-year
-5.00% -1.63%
Technical Support
Tyne and Wear

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Newcastle upon Tyne region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Newcastle upon Tyne
Permanent IT job ads with a match in the
Job Titles category
408 517 452
As % of all permanent IT jobs located in Newcastle upon Tyne 93.58% 97.00% 93.78%
Number of salaries quoted 332 444 385
Average salary £35,000 £35,000 £39,500
Average salary % change year-on-year
- -11.39%
90% offered a salary of more than £25,001 £22,500 £24,000
10% offered a salary of more than £55,000 £52,800 £47,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Technical Support
Jobs Demand Trend in Newcastle upon Tyne

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the Newcastle upon Tyne region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Newcastle upon Tyne

Technical Support
Salary Trend in Newcastle upon Tyne

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Newcastle upon Tyne region.

Technical Support Salary Trend in Newcastle upon Tyne

Technical Support
Top 30 Related IT Skills in Newcastle upon Tyne

For the 6 months to 29 May 2015, IT jobs across the Newcastle upon Tyne region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 4 (66.67%) UNIX
1 4 (66.67%) Windows
1 4 (66.67%) Linux
1 4 (66.67%) TCP/IP
1 4 (66.67%) SLA
1 4 (66.67%) SAN
1 4 (66.67%) NAS
2 3 (50.00%) Degree
3 2 (33.33%) Exchange Server 2003
3 2 (33.33%) Italian Language
3 2 (33.33%) Spanish Language
3 2 (33.33%) Exchange Server 2010
3 2 (33.33%) Exchange Server 2007
3 2 (33.33%) iSCSI
3 2 (33.33%) VMware Infrastructure
3 2 (33.33%) Windows Server 2008
3 2 (33.33%) Hyper-V
3 2 (33.33%) Windows Server 2003
3 2 (33.33%) VMware
3 2 (33.33%) VMware ESX
3 2 (33.33%) NetApp
3 2 (33.33%) Telecoms
3 2 (33.33%) Finance
3 2 (33.33%) Cisco
3 2 (33.33%) Microsoft
3 2 (33.33%) DNS
3 2 (33.33%) MS Exchange
3 2 (33.33%) DHCP
3 2 (33.33%) NFS
3 2 (33.33%) MS Excel

Technical Support
Top Related IT Skills in Newcastle upon Tyne by Category

For the 6 months to 29 May 2015, IT jobs across the Newcastle upon Tyne region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (33.33%) Exchange Server 2003
1 2 (33.33%) Exchange Server 2010
1 2 (33.33%) Exchange Server 2007
1 2 (33.33%) MS Exchange
Applications
1 2 (33.33%) MS Excel
2 1 (16.67%) MS Office
Business Applications
1 1 (16.67%) Agresso
Communications & Networking
1 4 (66.67%) TCP/IP
1 4 (66.67%) SAN
1 4 (66.67%) NAS
2 2 (33.33%) iSCSI
2 2 (33.33%) DNS
2 2 (33.33%) DHCP
General
1 2 (33.33%) Italian Language
1 2 (33.33%) Spanish Language
1 2 (33.33%) Telecoms
1 2 (33.33%) Finance
2 1 (16.67%) Banking
2 1 (16.67%) French Language
2 1 (16.67%) German Language
2 1 (16.67%) Hebrew Language
Miscellaneous
1 1 (16.67%) Computer Science
Operating Systems
1 4 (66.67%) UNIX
1 4 (66.67%) Windows
1 4 (66.67%) Linux
2 2 (33.33%) Windows Server 2008
2 2 (33.33%) Windows Server 2003
Processes & Methodologies
1 1 (16.67%) ERP
1 1 (16.67%) ITIL
1 1 (16.67%) Validation
1 1 (16.67%) Service Delivery
1 1 (16.67%) Disaster Recovery
1 1 (16.67%) Business Continuity
1 1 (16.67%) Supplier Management
1 1 (16.67%) Knowledge Management
1 1 (16.67%) Load Testing
1 1 (16.67%) Test Scripting
1 1 (16.67%) Problem Management
1 1 (16.67%) Technical Architecture
Programming Languages
1 1 (16.67%) C
Qualifications
1 3 (50.00%) Degree
2 1 (16.67%) MCSE
2 1 (16.67%) CCNA
2 1 (16.67%) Cisco Certification
2 1 (16.67%) Microsoft Certification
Quality Assurance & Compliance
1 4 (66.67%) SLA
System Software
1 2 (33.33%) VMware Infrastructure
1 2 (33.33%) Hyper-V
1 2 (33.33%) VMware ESX
1 2 (33.33%) NFS
Vendors
1 2 (33.33%) VMware
1 2 (33.33%) NetApp
1 2 (33.33%) Cisco
1 2 (33.33%) Microsoft
2 1 (16.67%) Convergys