The table below looks at the statistics for the Technical Support role in IT jobs advertised for the Newcastle upon Tyne region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 28 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Jan 2015
Same period 2014 Same period 2013
Technical Support
Rank 52 - 49
Rank change year-on-year
- 0
Permanent jobs requiring a Technical Support 5 0 9
As % of all permanent IT jobs located in Newcastle upon Tyne 1.28% - 1.95%
As % of the Job Titles category 1.39% - 1.98%
Number of salaries quoted 4 0 8
Average salary £26,700 - £24,250
90% offered a salary of more than £23,400 - £20,550
10% offered a salary of more than £31,575 - £25,990
UK excluding London average salary £32,500 £30,000 £30,000
% change year-on-year
+8.33% -
Technical Support
Tyne and Wear

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Newcastle upon Tyne region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Newcastle upon Tyne
Permanent IT job ads with a match in the
Job Titles category
360 280 455
As % of all permanent IT jobs located in Newcastle upon Tyne 92.31% 99.29% 98.70%
Number of salaries quoted 298 255 392
Average salary £35,000 £37,500 £35,000
Average salary % change year-on-year
-6.66% +7.14%
90% offered a salary of more than £23,400 £25,500 £22,300
10% offered a salary of more than £55,000 £55,000 £50,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Technical Support
Jobs Demand Trend in Newcastle upon Tyne

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the Newcastle upon Tyne region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Newcastle upon Tyne

Technical Support
Salary Trend in Newcastle upon Tyne

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Newcastle upon Tyne region.

Technical Support Salary Trend in Newcastle upon Tyne

Technical Support
Top 30 Related IT Skills in Newcastle upon Tyne

For the 6 months to 28 January 2015, IT jobs across the Newcastle upon Tyne region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 9 (64.29%) UNIX
2 7 (50.00%) Finance
2 7 (50.00%) Security Cleared
3 6 (42.86%) SC Cleared
3 6 (42.86%) Windows Server 2008
3 6 (42.86%) Oracle Applications
3 6 (42.86%) Windows
3 6 (42.86%) SQL
3 6 (42.86%) Oracle
4 5 (35.71%) Linux
4 5 (35.71%) DHCP
4 5 (35.71%) DNS
4 5 (35.71%) Windows Server 2003
4 5 (35.71%) SAN
4 5 (35.71%) Hyper-V
5 4 (28.57%) NAS
5 4 (28.57%) Exchange Server 2007
5 4 (28.57%) Exchange Server 2010
5 4 (28.57%) Exchange Server 2003
5 4 (28.57%) Symantec
5 4 (28.57%) SLA
5 4 (28.57%) NFS
5 4 (28.57%) TCP/IP
5 4 (28.57%) MS Excel
5 4 (28.57%) MS Exchange
6 3 (21.43%) VMware
6 3 (21.43%) French Language
6 3 (21.43%) German Language
6 3 (21.43%) Italian Language
6 3 (21.43%) VMware Infrastructure

Technical Support
Top Related IT Skills in Newcastle upon Tyne by Category

For the 6 months to 28 January 2015, IT jobs across the Newcastle upon Tyne region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (28.57%) MS Exchange
1 4 (28.57%) Exchange Server 2003
1 4 (28.57%) Exchange Server 2007
1 4 (28.57%) Exchange Server 2010
2 1 (7.14%) Oracle Workflow
Applications
1 4 (28.57%) MS Excel
Business Applications
1 6 (42.86%) Oracle Applications
2 1 (7.14%) Oracle General Ledger
2 1 (7.14%) Oracle Receivables
2 1 (7.14%) Agresso
2 1 (7.14%) Oracle EBS
Communications & Networking
1 5 (35.71%) DHCP
1 5 (35.71%) DNS
1 5 (35.71%) SAN
2 4 (28.57%) TCP/IP
2 4 (28.57%) NAS
3 2 (14.29%) iSCSI
4 1 (7.14%) Firewall
Database & Business Intelligence
1 2 (14.29%) SQL Server
1 2 (14.29%) SQL Server 2008
1 2 (14.29%) SQL Server 2012
2 1 (7.14%) Relational Database
2 1 (7.14%) RDBMS
2 1 (7.14%) SQL Server 2005
Development Applications
1 1 (7.14%) Oracle Forms
General
1 7 (50.00%) Finance
2 3 (21.43%) French Language
2 3 (21.43%) German Language
2 3 (21.43%) Italian Language
3 1 (7.14%) Telecoms
Miscellaneous
1 2 (14.29%) Analytical Skills
Operating Systems
1 9 (64.29%) UNIX
2 6 (42.86%) Windows
2 6 (42.86%) Windows Server 2008
3 5 (35.71%) Linux
3 5 (35.71%) Windows Server 2003
4 1 (7.14%) Windows Server 2012
Processes & Methodologies
1 2 (14.29%) ITIL
1 2 (14.29%) Business Continuity
1 2 (14.29%) Problem Management
1 2 (14.29%) Disaster Recovery
2 1 (7.14%) Workflow
2 1 (7.14%) Validation
2 1 (7.14%) Load Testing
2 1 (7.14%) Test Scripting
2 1 (7.14%) Capacity Planning
2 1 (7.14%) Supplier Management
2 1 (7.14%) Knowledge Management
2 1 (7.14%) Technical Architecture
2 1 (7.14%) ERP
2 1 (7.14%) Configuration Management
2 1 (7.14%) Project Management
2 1 (7.14%) Service Delivery
Programming Languages
1 6 (42.86%) SQL
2 1 (7.14%) C
Qualifications
1 7 (50.00%) Security Cleared
2 6 (42.86%) SC Cleared
3 1 (7.14%) MCSE
3 1 (7.14%) CCNA
3 1 (7.14%) Cisco Certification
3 1 (7.14%) Microsoft Certification
3 1 (7.14%) Degree
Quality Assurance & Compliance
1 4 (28.57%) SLA
System Software
1 5 (35.71%) Hyper-V
2 4 (28.57%) NFS
3 3 (21.43%) VMware Infrastructure
4 2 (14.29%) VMware ESX
5 1 (7.14%) Active Directory
Systems Management
1 1 (7.14%) WSUS
Vendors
1 6 (42.86%) Oracle
2 4 (28.57%) Symantec
3 3 (21.43%) VMware
4 2 (14.29%) Microsoft
4 2 (14.29%) HP
5 1 (7.14%) Dell
5 1 (7.14%) Cisco