The first table below looks at the demand for ITIL skills in IT jobs advertised for the North East region. Included is a guide to the average salaries offered in IT jobs that have cited ITIL over the 3 months to 19 June 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the North East region.

Location
3 months to
19 Jun 2013
Same period 2012 Same period 2011
Information Technology Infrastructure Library (ITIL)
Rank 23 13 20
Rank change year-on-year
-10 +7
Permanent jobs citing ITIL 49 102 65
As % of all permanent IT jobs located in the North East 7.573% 11.87% 9.028%
As % of the Processes & Methodologies category 10.70% 17.29% 14.19%
Number of salaries quoted 37 89 59
Average salary £34,250 £35,000 £32,000
Average salary % change year-on-year
-2.14% +9.37%
90% offered a salary of more than £18,760 £22,000 £21,000
10% offered a salary of more than £48,400 £47,500 £38,800
UK excluding London average salary £40,000 £40,000 £40,000
All Processes & Methodologies
North East
Permanent IT job ads with a match in the
Processes & Methodologies category
458 590 458
As % of all permanent IT jobs located in the North East 70.79% 68.68% 63.61%
Number of salaries quoted 399 472 367
Average salary £39,000 £37,500 £35,000
Average salary % change year-on-year
+4.00% +7.14%
90% offered a salary of more than £27,000 £25,000 £23,500
10% offered a salary of more than £52,500 £60,000 £65,000
UK excluding London average salary £40,000 £41,000 £40,000
% change year-on-year
-2.43% +2.50%
ITIL
England

ITIL
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing ITIL across the North East region as a proportion of the total demand within the Processes & Methodologies category.

North East ITIL Jobs Demand Trend

ITIL
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITIL across the North East region.

North East ITIL Salary Trend

ITIL
Salary Histogram

This chart provides a salary histogram for IT jobs citing ITIL across the North East region over the 3 months to 19 June 2013.

North East ITIL Salary Histogram

ITIL
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITIL within the North East region over the 3 months to 19 June 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Tyne and Wear -12 42 £33,000 -8.33% 19
Durham -9 4 £35,000 +52.17% 3
Northumberland - 2 - - 1
ITIL
England

ITIL
Top 30 Related IT Skills

For the 6 months to 19 June 2013, IT jobs across the North East region citing ITIL also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITIL.

1 38 (32.76%) SLA
2 35 (30.17%) Service Management
3 26 (22.41%) MS Office
4 24 (20.69%) Change Management
5 22 (18.97%) Microsoft
6 21 (18.10%) Windows
7 20 (17.24%) MS Excel
8 19 (16.38%) Active Directory
9 17 (14.66%) Degree
10 15 (12.93%) Release Management
10 15 (12.93%) ITIL V3
11 14 (12.07%) Service Delivery
12 13 (11.21%) Microsoft Certification
13 11 (9.483%) MCP
13 11 (9.483%) Finance
13 11 (9.483%) VMware
13 11 (9.483%) Incident Management
14 10 (8.621%) Problem Management
14 10 (8.621%) IP Telephony
14 10 (8.621%) Verint
14 10 (8.621%) MS Project
14 10 (8.621%) MS Visio
14 10 (8.621%) Genesys
14 10 (8.621%) Nortel
15 9 (7.759%) CRM
15 9 (7.759%) Project Management
16 8 (6.897%) Asset Management
16 8 (6.897%) Continuous Improvement
16 8 (6.897%) VMware Infrastructure
16 8 (6.897%) LAN

ITIL
Top Related IT Skills by Category

For the 6 months to 19 June 2013, IT jobs across the North East region citing ITIL also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITIL. Up to 20 skills are shown per category.

Application Development
1 5 (4.310%) HTML
2 4 (3.448%) CSS
2 4 (3.448%) XML
3 1 (0.862%) .NET
3 1 (0.862%) ASP.NET
3 1 (0.862%) WinForms
3 1 (0.862%) CSLA
3 1 (0.862%) .NET Framework
3 1 (0.862%) LINQ
Application Platforms
1 7 (6.034%) IBM Notes
2 3 (2.586%) SharePoint
3 2 (1.724%) MS Exchange
4 1 (0.862%) BizTalk Server
4 1 (0.862%) Apache
4 1 (0.862%) Exchange Server 2010
4 1 (0.862%) Exchange Server 2003
4 1 (0.862%) Exchange Server 2007
Applications
1 26 (22.41%) MS Office
2 20 (17.24%) MS Excel
3 10 (8.621%) MS Project
3 10 (8.621%) MS Visio
4 2 (1.724%) MS PowerPoint
5 1 (0.862%) Spreadsheet
Business Applications
1 4 (3.448%) Dynamics CRM
2 3 (2.586%) Dynamics GP
Communications & Networking
1 10 (8.621%) IP Telephony
2 8 (6.897%) LAN
3 7 (6.034%) WAN
4 4 (3.448%) DHCP
4 4 (3.448%) TCP/IP
4 4 (3.448%) DNS
5 3 (2.586%) Internet
5 3 (2.586%) SSH
6 2 (1.724%) SAN
7 1 (0.862%) SSL
7 1 (0.862%) VPN
7 1 (0.862%) VoIP
7 1 (0.862%) Firewall
7 1 (0.862%) Unified Communications
7 1 (0.862%) Fibre Channel
7 1 (0.862%) PABX
7 1 (0.862%) Network Security
7 1 (0.862%) NAS
Database & Business Intelligence
1 4 (3.448%) MySQL
2 2 (1.724%) SQL Server
3 1 (0.862%) SQL Server 2008
3 1 (0.862%) SQL Server Integration Services
Development Applications
1 1 (0.862%) Team Foundation Server
General
1 11 (9.483%) Finance
2 3 (2.586%) Banking
3 2 (1.724%) Retail Banking
3 2 (1.724%) Retail
3 2 (1.724%) Legal
4 1 (0.862%) Publishing
4 1 (0.862%) Law
4 1 (0.862%) Telecoms
Job Titles
1 35 (30.17%) Analyst
2 18 (15.52%) Service Manager
3 15 (12.93%) Service Analyst
4 10 (8.621%) Infrastructure Manager
4 10 (8.621%) Support Analyst
5 9 (7.759%) Change Manager
6 8 (6.897%) Infrastructure Services Manager
6 8 (6.897%) 2nd Line Support
6 8 (6.897%) Release Manager
7 7 (6.034%) Service Desk Analyst
8 5 (4.310%) Help Desk Manager
8 5 (4.310%) Desktop Support
8 5 (4.310%) Consultant
8 5 (4.310%) Support Engineer
8 5 (4.310%) Services Delivery Manager
8 5 (4.310%) Delivery Manager
9 4 (3.448%) IT Security Specialist
9 4 (3.448%) Security Specialist
9 4 (3.448%) IT Support
9 4 (3.448%) Help Desk Analyst
Miscellaneous
1 7 (6.034%) Blackberry
2 4 (3.448%) Clustering
2 4 (3.448%) Management Information System
3 2 (1.724%) Symmetrix DMX
3 2 (1.724%) Celerra
3 2 (1.724%) BBC
3 2 (1.724%) Device Driver
3 2 (1.724%) CLARiiON
4 1 (0.862%) Data Protection Act
4 1 (0.862%) Psychology
Operating Systems
1 21 (18.10%) Windows
2 6 (5.172%) Windows Server 2003
3 5 (4.310%) Windows Server 2008
3 5 (4.310%) Windows 7
4 4 (3.448%) Windows 8
4 4 (3.448%) SUSE
4 4 (3.448%) Linux
4 4 (3.448%) Windows XP
5 3 (2.586%) UNIX
5 3 (2.586%) CentOS
6 2 (1.724%) Solaris
7 1 (0.862%) Mac OS X
7 1 (0.862%) Windows Server 2012
7 1 (0.862%) Red Hat Enterprise Linux
Processes & Methodologies
1 35 (30.17%) Service Management
2 24 (20.69%) Change Management
3 15 (12.93%) Release Management
3 15 (12.93%) ITIL V3
4 14 (12.07%) Service Delivery
5 11 (9.483%) Incident Management
6 10 (8.621%) Problem Management
7 9 (7.759%) CRM
7 9 (7.759%) Project Management
8 8 (6.897%) Asset Management
8 8 (6.897%) Continuous Improvement
9 7 (6.034%) PRINCE2
9 7 (6.034%) Disaster Recovery
9 7 (6.034%) Capacity Management
10 5 (4.310%) Configuration Management
10 5 (4.310%) Supplier Management
11 4 (3.448%) Data Protection
11 4 (3.448%) Security Architecture
12 3 (2.586%) E-Commerce
12 3 (2.586%) Benchmarking
Programming Languages
1 5 (4.310%) SQL
2 4 (3.448%) JavaScript
2 4 (3.448%) C
3 3 (2.586%) Bash shell
4 1 (0.862%) PowerShell
Qualifications
1 17 (14.66%) Degree
2 13 (11.21%) Microsoft Certification
3 11 (9.483%) MCP
4 8 (6.897%) ITIL Certification
5 7 (6.034%) MCSE
6 4 (3.448%) MCDST
6 4 (3.448%) Security Cleared
6 4 (3.448%) CCSA
6 4 (3.448%) CISM
6 4 (3.448%) CISSP
7 2 (1.724%) MCITP
7 2 (1.724%) VMware Certified Professional (VCP)
7 2 (1.724%) SC Cleared
7 2 (1.724%) MCSA
7 2 (1.724%) PRINCE2 Certification
8 1 (0.862%) Cisco Certification
8 1 (0.862%) CCNA
8 1 (0.862%) NCIE
8 1 (0.862%) DV Cleared
8 1 (0.862%) MCTS
Quality Assurance & Compliance
1 38 (32.76%) SLA
2 4 (3.448%) ISO/IEC 27001
3 3 (2.586%) ISO 9001
3 3 (2.586%) ISO 9002
4 1 (0.862%) PCI DSS
System Software
1 19 (16.38%) Active Directory
2 8 (6.897%) VMware Infrastructure
3 3 (2.586%) Xen
4 2 (1.724%) vSphere
5 1 (0.862%) Tivoli Workload Scheduler
5 1 (0.862%) VMware ESX
5 1 (0.862%) VMware ESXi
5 1 (0.862%) Hyper-V
Systems Management
1 3 (2.586%) SCOM
2 2 (1.724%) SCCM
3 1 (0.862%) Tivoli
3 1 (0.862%) Veritas Storage Foundation
Vendors
1 22 (18.97%) Microsoft
2 11 (9.483%) VMware
3 10 (8.621%) Verint
3 10 (8.621%) Genesys
3 10 (8.621%) Nortel
4 8 (6.897%) Lotus
5 7 (6.034%) Oracle
6 6 (5.172%) ServiceNow
6 6 (5.172%) Cisco
7 5 (4.310%) Citrix
8 4 (3.448%) Red Hat
9 3 (2.586%) EMC
10 2 (1.724%) Remedy
10 2 (1.724%) HP
11 1 (0.862%) CommVault
11 1 (0.862%) NetApp
11 1 (0.862%) Peregrine
11 1 (0.862%) Veritas
11 1 (0.862%) Avaya
11 1 (0.862%) Juniper
Darlington, County Durham
Able to work independently or as part of a team, depending on the nature of the task in hand *Demonstrate a commitment to continuous improvement and self-development *...
Atos
Posted: 5 June 2013
Durham, County Durham
Working to ITIL standards providing support to the Department of Health, Care Quality Commission, NHS England and other arms-length bodies. This is a fast paced environment working...
Atos
Posted: 28 May 2013
Durham, County Durham
The successful candidates will be part of a large service desk team (c90) working to ITIL standards supporting the BBC account. This is a fast paced environment working...
Atos
Posted: 31 May 2013
North East
Prince2) Key Microsoft server roles (Active Directory, Exchange, Windows Server, SQL, IIS, SharePoint, System Centre) Knowledge of networking technologies & protocols (particularly Cisco) Security technologies and solutions... Disaster recovery...
Waterstons
Salary: From £30,000 to £45,000 per annum plus benefits (negotiable dep exp)
Posted: 11 June 2013
Newcastle Upon Tyne, Tyne and Wear
Working in an ITIL environment the department is accountable for problem management, incident management, IT Service desk, service protection, monitoring, reporting and application support and the this IT...
HAYS INFORMATION TECHNOLOGY
Salary: £45000.00 - £65000.00 per annum + Bonus and excellent benefits
Posted: 12 June 2013
Newcastle upon Tyne, North East
Hays Specialist Recruitment Ltd
Salary: £45000.00 - £65000.00 per annum + Bonus and excellent benefits
Posted: 12 June 2013
Newcastle upon Tyne, North East
Capita Resourcing
Salary: £20000 - £22000 per annum + Benefits
Posted: 4 June 2013
Newcastle Upon Tyne, Tyne and Wear
Experis IT
Posted: 18 June 2013
Newcastle Upon Tyne, Tyne and Wear
Northern Recruitment Group
Salary: Negotiable on Experience
Posted: 14 June 2013
Newcastle Upon Tyne, Tyne and Wear
Gem Partnership
Salary: From £38,000 to £44,000 per annum Performance Bonus
Posted: 14 June 2013
Newcastle Upon Tyne, Tyne and Wear
Northern Recruitment Group
Salary: Negotiable
Posted: 14 June 2013
Newcastle Upon Tyne, Tyne and Wear
Search Consultancy
Salary: £37000 - £56000 per annum + excellent benefits
Posted: 17 June 2013
Newcastle Upon Tyne, Tyne and Wear
Northern Recruitment Group
Salary: Negotiable
Posted: 14 June 2013
Sunderland, Tyne and Wear
SEC Recruitment Limited
Salary: £38000 - £40000 per annum
Posted: 14 June 2013
Newcastle Upon Tyne, Tyne and Wear
Senitor Associates
Salary: £40000 per annum
Posted: 13 June 2013
Northumberland
Networking People
Posted: 13 June 2013
Newcastle Upon Tyne, Tyne and Wear
Gem Partnership
Salary: From £25,000 to £36,000 per annum Performance Bonus
Posted: 14 June 2013
Newcastle Upon Tyne, Tyne and Wear
Experis IT
Posted: 14 June 2013
Sunderland, Tyne and Wear
Nissan
Posted: 18 June 2013
Newcastle Upon Tyne, Tyne and Wear
Head Resourcing
Salary: £38000 - £52000 per annum + Excellent complete package
Posted: 14 June 2013
Newcastle Upon Tyne, Tyne and Wear
Search Consultancy
Salary: £37000 - £56000 per annum + excellent benefits
Posted: 17 June 2013
Newcastle Upon Tyne, Tyne and Wear
Northern Recruitment Group
Salary: Negotiable on Experience
Posted: 14 June 2013
Newcastle upon Tyne, North East
Hays Specialist Recruitment Ltd
Salary: £37000.00 - £52000.00 per annum + Benefits + Bonus
Posted: 13 June 2013
Newcastle Upon Tyne, Tyne and Wear
HAYS INFORMATION TECHNOLOGY
Salary: £37000.00 - £52000.00 per annum + Benefits + Bonus
Posted: 13 June 2013
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