The table below looks at the statistics for the Service Desk Team Leader role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Team Leader in their job title over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Service Desk Team Lead
Rank 237 239 268
Rank change year-on-year
+2 +29
Permanent jobs requiring a Service Desk Team Leader 13 5 8
As % of all permanent IT jobs located in the North West 0.18% 0.074% 0.10%
As % of the Job Titles category 0.19% 0.077% 0.10%
Number of salaries quoted 7 4 8
Average salary £27,500 £32,500 £30,000
Average salary % change year-on-year
-15.38% +8.33%
90% offered a salary of more than £26,000 £25,150 £27,500
10% offered a salary of more than £34,100 £32,500 £31,500
UK excluding London average salary £33,000 £29,000 £29,000
% change year-on-year
+13.79% -
Service Desk Team Leader
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6950 6476 7701
As % of all permanent IT jobs located in the North West 94.34% 95.35% 96.56%
Number of salaries quoted 5973 5486 6807
Average salary £37,500 £37,500 £35,000
Average salary % change year-on-year
- +7.14%
90% offered a salary of more than £23,500 £25,000 £23,000
10% offered a salary of more than £55,000 £50,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Team Leader
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Team Leader in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Service Desk Team Leader Jobs Demand Trend in the North West

Service Desk Team Leader
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Team Leader across the North West region.

Service Desk Team Leader Salary Trend in the North West

Service Desk Team Leader
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Service Desk Team Leader across the North West region over the 3 months to 19 December 2014.

Service Desk Team Leader Salary Histogram in the North West

Service Desk Team Leader
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Team Leader within the North West region over the 3 months to 19 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -8 10 £27,500 -15.38% 3
Cheshire -4 3 £35,000 - 1
Service Desk Team Leader
England

Service Desk Team Leader
Top 30 Related IT Skills in the North West

For the 6 months to 19 December 2014, IT jobs across the North West region that cited Service Desk Team Leader in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Team Leader in their job title.

1 13 (59.09%) Windows
2 11 (50.00%) Microsoft
2 11 (50.00%) ITIL
3 9 (40.91%) MS Office
4 8 (36.36%) Legal
5 7 (31.82%) Law
5 7 (31.82%) MS Excel
5 7 (31.82%) Incident Management
5 7 (31.82%) Windows 7
6 5 (22.73%) ITIL V3
6 5 (22.73%) Document Management
6 5 (22.73%) Microsoft Certification
6 5 (22.73%) A+ Certification
6 5 (22.73%) ITIL Certification
6 5 (22.73%) MOS
6 5 (22.73%) MCDST
6 5 (22.73%) MCITP
6 5 (22.73%) Security Cleared
6 5 (22.73%) SLA
6 5 (22.73%) MS Exchange
6 5 (22.73%) Active Directory
7 4 (18.18%) Citrix
8 3 (13.64%) Line Management
8 3 (13.64%) Degree
9 2 (9.09%) XenApp
9 2 (9.09%) XenDesktop
9 2 (9.09%) Windows Server 2008
9 2 (9.09%) Finance
9 2 (9.09%) Service Desk Management
9 2 (9.09%) Resource Management

Service Desk Team Leader
Top Related IT Skills in the North West by Category

For the 6 months to 19 December 2014, IT jobs across the North West region that cited Service Desk Team Leader in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Team Leader in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (22.73%) MS Exchange
2 1 (4.55%) Exchange Server 2007
2 1 (4.55%) Exchange Server 2010
2 1 (4.55%) Exchange Server 2013
Applications
1 9 (40.91%) MS Office
2 7 (31.82%) MS Excel
Communications & Networking
1 1 (4.55%) SMTP
1 1 (4.55%) SNMP
1 1 (4.55%) TCP/IP
1 1 (4.55%) DNS
1 1 (4.55%) Internet
1 1 (4.55%) Wireless
General
1 8 (36.36%) Legal
2 7 (31.82%) Law
3 2 (9.09%) Finance
4 1 (4.55%) Financial Institution
4 1 (4.55%) Telecoms
4 1 (4.55%) Retail
Operating Systems
1 13 (59.09%) Windows
2 7 (31.82%) Windows 7
3 2 (9.09%) Windows Server 2008
4 1 (4.55%) Windows 8
4 1 (4.55%) Windows Server 2012
4 1 (4.55%) Linux
4 1 (4.55%) Windows XP
4 1 (4.55%) Windows Server 2003
4 1 (4.55%) Windows Vista
Processes & Methodologies
1 11 (50.00%) ITIL
2 7 (31.82%) Incident Management
3 5 (22.73%) Document Management
3 5 (22.73%) ITIL V3
4 3 (13.64%) Line Management
5 2 (9.09%) Asset Management
5 2 (9.09%) Service Desk Management
5 2 (9.09%) Resource Management
5 2 (9.09%) Problem Management
5 2 (9.09%) Project Management
5 2 (9.09%) Service Delivery
5 2 (9.09%) Change Management
6 1 (4.55%) Risk Management
6 1 (4.55%) Customer Engagement
6 1 (4.55%) Strategic Planning
6 1 (4.55%) Mentoring
6 1 (4.55%) Coaching
Qualifications
1 5 (22.73%) Microsoft Certification
1 5 (22.73%) A+ Certification
1 5 (22.73%) ITIL Certification
1 5 (22.73%) MOS
1 5 (22.73%) MCDST
1 5 (22.73%) MCITP
1 5 (22.73%) Security Cleared
2 3 (13.64%) Degree
Quality Assurance & Compliance
1 5 (22.73%) SLA
System Software
1 5 (22.73%) Active Directory
2 2 (9.09%) XenApp
2 2 (9.09%) XenDesktop
Systems Management
1 1 (4.55%) Symantec Enterprise Vault
Vendors
1 11 (50.00%) Microsoft
2 4 (18.18%) Citrix
3 2 (9.09%) Cisco
4 1 (4.55%) SAP
4 1 (4.55%) Dell
4 1 (4.55%) EMC
4 1 (4.55%) Apple
4 1 (4.55%) Symantec
4 1 (4.55%) VMware
4 1 (4.55%) ServiceNow
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