The table below looks at the statistics for Service Management skills in IT jobs advertised for the North West region. Included is a guide to the salaries offered in IT jobs that have cited Service Management over the 3 months to 29 July 2016 with a comparison to the same period over the previous 2 years.

3 months to
29 Jul 2016
Same period 2015 Same period 2014
Service Management
Rank 95 81 144
Rank change year-on-year
-14 +63
Permanent jobs citing Service Management 167 209 119
As % of all permanent IT jobs located in the North West 2.84% 3.20% 1.67%
As % of the Processes & Methodologies category 3.26% 3.60% 1.95%
Number of salaries quoted 128 160 75
Median salary £45,000 £45,000 £42,500
Median salary % change year-on-year
- +5.88%
90% offered a salary of more than £25,500 £25,000 £19,000
10% offered a salary of more than £70,000 £65,250 £71,700
UK excluding London median salary £45,000 £45,000 £44,000
% change year-on-year
- +2.27%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the North West region.

Processes & Methodologies Category
North West
Permanent IT job ads with a match in the
Processes & Methodologies category
5117 5811 6110
As % of all permanent IT jobs located in the North West 87.17% 88.88% 85.81%
Number of salaries quoted 4263 4708 4835
Median salary £42,500 £40,000 £40,000
Median salary % change year-on-year
+6.25% -
90% offered a salary of more than £28,500 £27,500 £27,500
10% offered a salary of more than £62,500 £57,500 £60,000
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

Service Management
Jobs Demand Trend in the North West

The demand trend of job ads across the North West region citing Service Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in the North West

Service Management
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the North West region.

Service Management Salary Trend in the North West

Service Management
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Service Management across the North West region over the 3 months to 29 July 2016.

Service Management Salary Histogram in the North West

Service Management
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the North West region over the 3 months to 29 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -37 84 £47,000 +4.44% 11
Cheshire +17 42 £30,750 -18.00% 6
Merseyside +12 27 £50,000 +11.11%
Lancashire +25 10 £45,000 +100.00%
Cumbria - 2 £52,500 -
Service Management
England

Service Management
Top 30 Related IT Skills in the North West

For the 6 months to 29 July 2016, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region with a requirement for Service Management.

1 230 (65.16%) ITIL
2 122 (34.56%) Service Delivery
3 103 (29.18%) ITSM
4 101 (28.61%) Finance
5 79 (22.38%) Project Management
6 66 (18.70%) Windows
7 61 (17.28%) SLA
8 55 (15.58%) Microsoft
9 53 (15.01%) Degree
10 52 (14.73%) Active Directory
11 50 (14.16%) Change Management
12 49 (13.88%) ITIL V3
13 48 (13.60%) Continuous Improvement
14 45 (12.75%) Windows Server
15 41 (11.61%) Citrix
16 40 (11.33%) Agile Software Development
17 38 (10.76%) Data Centre
18 37 (10.48%) Cisco
19 36 (10.20%) Oracle
20 35 (9.92%) Stakeholder Management
20 35 (9.92%) Banking
20 35 (9.92%) Service Design
21 32 (9.07%) PRINCE2
22 31 (8.78%) ITIL Certification
22 31 (8.78%) SQL Server
23 30 (8.50%) VMware
23 30 (8.50%) Problem Management
24 29 (8.22%) VPN
24 29 (8.22%) CRM
25 28 (7.93%) MS Excel

Service Management
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 26 (7.37%) MS Exchange
2 24 (6.80%) Exchange Server 2010
3 14 (3.97%) Exchange Server 2013
4 13 (3.68%) SharePoint
5 9 (2.55%) OpenStack
6 7 (1.98%) SharePoint 2013
7 5 (1.42%) Blackberry Enterprise Server
8 4 (1.13%) IIS
8 4 (1.13%) NetWeaver
9 3 (0.85%) Apache
9 3 (0.85%) Exchange Server 2007
9 3 (0.85%) nginx
9 3 (0.85%) Skype for Business
10 2 (0.57%) BizTalk Server
10 2 (0.57%) LiveCycle
11 1 (0.28%) CICS
Applications
1 28 (7.93%) MS Excel
2 17 (4.82%) MS Office
3 1 (0.28%) MS Project
3 1 (0.28%) MS Visio
Business Applications
1 15 (4.25%) SAP BPC
2 10 (2.83%) SAP FI
2 10 (2.83%) SAP FI-AP
2 10 (2.83%) SAP FI-AR
2 10 (2.83%) SAP FI-GL
3 5 (1.42%) Oracle EBS
3 5 (1.42%) Oracle EBS R12
4 3 (0.85%) Dynamics CRM
5 1 (0.28%) Aareon QL
5 1 (0.28%) Academy Housing
5 1 (0.28%) Dynamics AX
5 1 (0.28%) MIS ActiveH
5 1 (0.28%) Northgate Housing
5 1 (0.28%) OPENHousing
5 1 (0.28%) Orchard Housing
5 1 (0.28%) SAP ERP
5 1 (0.28%) SAP GRC
Cloud Services
1 22 (6.23%) Microsoft Azure
2 20 (5.67%) Amazon AWS
3 14 (3.97%) Office 365
4 11 (3.12%) Cloud Computing
4 11 (3.12%) SaaS
5 9 (2.55%) Amazon EC2
5 9 (2.55%) PaaS
6 8 (2.27%) IaaS
Communications & Networking
1 29 (8.22%) VPN
2 26 (7.37%) Firewall
3 17 (4.82%) SAN
4 15 (4.25%) DNS
4 15 (4.25%) TCP/IP
5 12 (3.40%) LAN
5 12 (3.40%) Wireless
6 11 (3.12%) DHCP
6 11 (3.12%) Intrusion Detection
6 11 (3.12%) IPsec
7 9 (2.55%) MPLS
7 9 (2.55%) Network Security
8 7 (1.98%) IP Telephony
8 7 (1.98%) SSL
8 7 (1.98%) VoIP
9 6 (1.70%) BGP
9 6 (1.70%) Internet
10 5 (1.42%) Cisco ISE
10 5 (1.42%) OpenScape
10 5 (1.42%) Remote Desktop
Database & Business Intelligence
1 31 (8.78%) SQL Server
2 16 (4.53%) SAP BW
3 12 (3.40%) MySQL
4 9 (2.55%) Apache Cassandra
4 9 (2.55%) DB2
4 9 (2.55%) MongoDB
4 9 (2.55%) Neo4j
4 9 (2.55%) NoSQL
4 9 (2.55%) Relational Database
5 6 (1.70%) BusinessObjects
5 6 (1.70%) Oracle Database
5 6 (1.70%) SQL Server Integration Services
6 3 (0.85%) SQL Server 2008
6 3 (0.85%) SQL Server Reporting Services
7 1 (0.28%) Data Mining
7 1 (0.28%) DataStage
7 1 (0.28%) GIS
7 1 (0.28%) PostgreSQL
7 1 (0.28%) RDBMS
7 1 (0.28%) SQL Server 2012
Development Applications
1 13 (3.68%) Jenkins
2 11 (3.12%) Git (software)
3 9 (2.55%) Maven
3 9 (2.55%) Vagrant
4 7 (1.98%) Team Foundation Server
5 4 (1.13%) JIRA
6 3 (0.85%) MSI
7 2 (0.57%) WiX
8 1 (0.28%) InstallShield
8 1 (0.28%) Mercurial
General
1 101 (28.61%) Finance
2 35 (9.92%) Banking
3 18 (5.10%) Retail
4 15 (4.25%) Manufacturing
4 15 (4.25%) Publishing
5 13 (3.68%) Telecoms
6 12 (3.40%) Legal
7 11 (3.12%) Law
8 6 (1.70%) German Language
9 3 (0.85%) Marketing
10 2 (0.57%) Financial Institution
11 1 (0.28%) Advertising
11 1 (0.28%) Back Office
11 1 (0.28%) Billing
11 1 (0.28%) French Language
11 1 (0.28%) Local Government
11 1 (0.28%) Spanish Language
Job Titles
1 78 (22.10%) Service Manager
2 48 (13.60%) Analyst
3 44 (12.46%) IT Manager
4 32 (9.07%) Architect
5 30 (8.50%) Services Delivery Manager
6 27 (7.65%) Delivery Manager
6 27 (7.65%) IT Services Manager
7 25 (7.08%) ITIL Manager
7 25 (7.08%) Support Engineer
8 19 (5.38%) IT Support
9 18 (5.10%) Developer
10 15 (4.25%) ITIL Service Manager
10 15 (4.25%) Network Engineer
10 15 (4.25%) Solutions Architect
11 14 (3.97%) 2nd Line Support
11 14 (3.97%) Integration Developer
11 14 (3.97%) Release Manager
11 14 (3.97%) Support Analyst
12 13 (3.68%) Technical Support
12 13 (3.68%) Transition Manager
Libraries, Frameworks & Software Standards
1 20 (5.67%) XML
2 17 (4.82%) .NET
3 11 (3.12%) Web Services
4 9 (2.55%) ActiveMQ
4 9 (2.55%) Apache Camel
4 9 (2.55%) ELK Stack
4 9 (2.55%) RabbitMQ
4 9 (2.55%) Sensu
4 9 (2.55%) Spring
4 9 (2.55%) Spring MVC
5 7 (1.98%) 802.1X
6 5 (1.42%) XSLT
7 4 (1.13%) SAP Basis
7 4 (1.13%) SAP BSP
7 4 (1.13%) SAPUI5
7 4 (1.13%) Web Dynpro
8 3 (0.85%) CSS
8 3 (0.85%) LAMP
8 3 (0.85%) LEMP Stack
8 3 (0.85%) SAP Business Workflow
Miscellaneous
1 38 (10.76%) Data Centre
2 26 (7.37%) Management Information System
3 24 (6.80%) Analytical Skills
4 11 (3.12%) Mobile Computing
5 10 (2.83%) Computer Science
5 10 (2.83%) Statistics
6 9 (2.55%) CMDB
7 8 (2.27%) Life Science
7 8 (2.27%) Mainframe
8 6 (1.70%) Video Conferencing
9 5 (1.42%) Blackberry
10 4 (1.13%) Clustering
10 4 (1.13%) Enterprise Software
10 4 (1.13%) FMCG
10 4 (1.13%) HP StoreVirtual
10 4 (1.13%) User Experience
10 4 (1.13%) Virtual Team
11 3 (0.85%) NHS
11 3 (0.85%) Visualisation
12 2 (0.57%) Freedom of Information
Operating Systems
1 66 (18.70%) Windows
2 45 (12.75%) Windows Server
3 27 (7.65%) Linux
4 26 (7.37%) Windows Server 2008
5 18 (5.10%) Unix
6 15 (4.25%) Windows Server 2003
7 11 (3.12%) AIX
8 10 (2.83%) Windows 7
8 10 (2.83%) Windows Server 2012
9 5 (1.42%) CentOS
10 4 (1.13%) Mac OS X
11 1 (0.28%) Ubuntu
11 1 (0.28%) Windows 10
11 1 (0.28%) Windows 2000
11 1 (0.28%) Windows 8
11 1 (0.28%) Windows Mobile
11 1 (0.28%) Windows XP
Processes & Methodologies
1 230 (65.16%) ITIL
2 122 (34.56%) Service Delivery
3 103 (29.18%) ITSM
4 79 (22.38%) Project Management
5 50 (14.16%) Change Management
6 49 (13.88%) ITIL V3
7 48 (13.60%) Continuous Improvement
8 40 (11.33%) Agile Software Development
9 35 (9.92%) Service Design
9 35 (9.92%) Stakeholder Management
10 32 (9.07%) PRINCE2
11 30 (8.50%) Problem Management
12 29 (8.22%) CRM
13 28 (7.93%) Risk Management
14 23 (6.52%) Coaching
15 22 (6.23%) Asset Management
16 20 (5.67%) Configuration Management
16 20 (5.67%) Performance Monitoring
17 19 (5.38%) Mentoring
17 19 (5.38%) Release Management
Programming Languages
1 24 (6.80%) Java
2 23 (6.52%) PowerShell
3 22 (6.23%) SQL
4 9 (2.55%) Clojure
4 9 (2.55%) Groovy
4 9 (2.55%) Ruby
4 9 (2.55%) Scala
5 6 (1.70%) PHP
6 5 (1.42%) ABAP
6 5 (1.42%) C#
6 5 (1.42%) XPath
7 4 (1.13%) T-SQL
8 3 (0.85%) JavaScript
8 3 (0.85%) Perl
8 3 (0.85%) VBA
9 1 (0.28%) ActionScript
9 1 (0.28%) C
9 1 (0.28%) COBOL
9 1 (0.28%) JCL
9 1 (0.28%) Python
Qualifications
1 53 (15.01%) Degree
2 31 (8.78%) ITIL Certification
3 15 (4.25%) PMI Certification
4 13 (3.68%) PMP
5 11 (3.12%) PRINCE2 Certification
5 11 (3.12%) Security Cleared
6 10 (2.83%) CISSP
7 9 (2.55%) CCNP
7 9 (2.55%) Cisco Certification
7 9 (2.55%) ISEB
7 9 (2.55%) SC Cleared
8 8 (2.27%) CISM
9 7 (1.98%) CCNA
9 7 (1.98%) Microsoft Certification
10 5 (1.42%) MCSE
10 5 (1.42%) Oracle Certification
11 4 (1.13%) GIAC
11 4 (1.13%) SANS
12 3 (0.85%) MCP
12 3 (0.85%) MCSA
Quality Assurance & Compliance
1 61 (17.28%) SLA
2 11 (3.12%) QA
3 10 (2.83%) ISO/IEC 27001
4 5 (1.42%) Data Quality
5 4 (1.13%) PCI DSS
6 2 (0.57%) ISO 9001
7 1 (0.28%) ISO27002
System Software
1 52 (14.73%) Active Directory
2 14 (3.97%) VMware Infrastructure
2 14 (3.97%) XenDesktop
3 13 (3.68%) Hyper-V
3 13 (3.68%) XenApp
4 8 (2.27%) Virtual Machines
5 4 (1.13%) Postfix
5 4 (1.13%) Terminal Server
6 3 (0.85%) Terminal Services
7 2 (0.57%) ProxySG
8 1 (0.28%) iptables
8 1 (0.28%) Microsoft App-V
Systems Management
1 13 (3.68%) FortiGate
2 11 (3.12%) AirWatch
3 9 (2.55%) Grafana
3 9 (2.55%) Graphite
3 9 (2.55%) Packer
3 9 (2.55%) Puppet
3 9 (2.55%) Terraform
3 9 (2.55%) Uchiwa
4 8 (2.27%) SCVMM
5 5 (1.42%) Cacti
6 2 (0.57%) XenMobile
7 1 (0.28%) Norton AntiVirus
7 1 (0.28%) SCCM
7 1 (0.28%) Symantec Enterprise Vault
7 1 (0.28%) WMI
Vendors
1 55 (15.58%) Microsoft
2 41 (11.61%) Citrix
3 37 (10.48%) Cisco
4 36 (10.20%) Oracle
5 30 (8.50%) VMware
6 23 (6.52%) SAP
7 19 (5.38%) Juniper
8 15 (4.25%) IBM
9 13 (3.68%) NetApp
10 12 (3.40%) HP
11 10 (2.83%) CheckPoint
12 9 (2.55%) Atlassian
12 9 (2.55%) Google
12 9 (2.55%) MuleSoft
12 9 (2.55%) WSO2
13 8 (2.27%) BMC
13 8 (2.27%) EMC
14 7 (1.98%) NETGEAR
15 6 (1.70%) Adobe
15 6 (1.70%) ServiceNow
Warrington, Cheshire
Sopra Steria Recruitment
Salary: From £40,000 to £45,000 per annum plus excellent benefits
Posted: 14 hours ago
Manchester, Lancashire
Raytheon
Salary: Salary, Bonus, Car Allowance & Benefits
Posted: 18 hours ago
Manchester, Lancashire
onezeero.
Salary: £38000 - £40000 per annum
Posted: 4 days ago
Manchester, Lancashire
Sanderson
Posted: 7 days ago
Manchester, Lancashire
Candour Solutions
Salary: Unspecified Salary based on experience
Posted: 4 days ago
Chester, Cheshire
HAYS INFORMATION TECHNOLOGY
Salary: £40000.00 - £55000.00 per annum
Posted: 2 days ago
Manchester, Lancashire
ReThink Recruitment
Posted: 2 days ago
Manchester
Capita Internal Resourcing
Posted: 14 days ago
Crewe
Ampersand Consulting
Salary: £35000 - £43500 per annum + Benefits
Posted: 25 days ago
Manchester
Interquest - IQ Tech
Salary: £24000 - £25000 per annum
Posted: 24 days ago
Manchester, Lancashire
Adria Solutions Ltd
Salary: £25000 - £35000 per annum + Benefits
Posted: 3 days ago
Warrington
Recruitment Genius Ltd
Salary: £21000 - £25000 per annum
Posted: 17 days ago
Manchester, Lancashire
Sage UK Limited
Salary: Competitive plus benefits and bonus
Posted: 11 days ago
Warrington
Department for Work and Pensions
Salary: Up to £56, 232
Posted: 18 days ago
Warrington
Department for Work and Pensions
Salary: Up to £68, 797
Posted: 18 days ago