The table below looks at the statistics for Service Management skills in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 4 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
4 Aug 2015
Same period 2014 Same period 2013
Service Management
Rank 84 132 151
Rank change year-on-year
+48 +19
Permanent jobs citing Service Management 209 127 96
As % of all permanent IT jobs located in the North West 3.21% 1.77% 1.34%
As % of the Processes & Methodologies category 3.73% 2.12% 1.67%
Number of salaries quoted 160 86 85
Average salary £45,000 £44,500 £50,000
Average salary % change year-on-year
+1.12% -11.00%
90% offered a salary of more than £24,450 £19,000 £26,450
10% offered a salary of more than £67,500 £70,150 £100,000
UK excluding London average salary £45,000 £43,200 £42,895
% change year-on-year
+4.16% +0.71%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the North West region.

Processes & Methodologies Category
North West
Permanent IT job ads with a match in the
Processes & Methodologies category
5598 5987 5760
As % of all permanent IT jobs located in the North West 85.99% 83.50% 80.18%
Number of salaries quoted 4559 4769 4900
Average salary £40,000 £40,000 £37,500
Average salary % change year-on-year
- +6.66%
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £60,000 £55,500 £57,500
UK excluding London average salary £45,000 £42,500 £41,000
% change year-on-year
+5.88% +3.65%

Service Management
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the North West region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the North West

Service Management
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the North West region.

Service Management Salary Trend in the North West

Service Management
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Service Management across the North West region over the 3 months to 4 August 2015.

Service Management Salary Histogram in the North West

Service Management
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the North West region over the 3 months to 4 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +87 140 £45,000 +24.13% 26
Cheshire +5 58 £37,500 -6.25% 3
Merseyside +6 7 £45,000 -35.71% 1
Lancashire 0 4 £22,500 -11.76%
Service Management
England

Service Management
Top 30 Related IT Skills in the North West

For the 6 months to 4 August 2015, IT jobs across the North West region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 268 (69.61%) ITIL
2 99 (25.71%) Project Management
2 99 (25.71%) Service Delivery
3 95 (24.68%) Finance
4 83 (21.56%) ITSM
5 81 (21.04%) Microsoft
6 76 (19.74%) Analytical Skills
7 72 (18.70%) Windows
8 68 (17.66%) SQL
9 65 (16.88%) PRINCE2
10 61 (15.84%) SLA
10 61 (15.84%) Change Management
11 57 (14.81%) Degree
12 49 (12.73%) Risk Management
13 48 (12.47%) Management Information System
14 45 (11.69%) Stakeholder Management
15 41 (10.65%) Continuous Improvement
15 41 (10.65%) Data Centre
16 40 (10.39%) Problem Management
16 40 (10.39%) Incident Management
17 38 (9.87%) Security Cleared
18 37 (9.61%) Configuration Management
19 36 (9.35%) MS Excel
20 35 (9.09%) VMware
21 34 (8.83%) Oracle
22 33 (8.57%) Agile Software Development
23 32 (8.31%) ISO/IEC 27001
24 31 (8.05%) SQL Server
24 31 (8.05%) .NET
25 30 (7.79%) Supplier Management

Service Management
Top Related IT Skills in the North West by Category

For the 6 months to 4 August 2015, IT jobs across the North West region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 29 (7.53%) SharePoint
1 29 (7.53%) MS Exchange
2 10 (2.60%) IIS
3 7 (1.82%) Lync
4 6 (1.56%) Exchange Server 2013
5 5 (1.30%) SharePoint 2013
5 5 (1.30%) Exchange Server 2010
6 4 (1.04%) Apache Pig
6 4 (1.04%) Apache Spark
6 4 (1.04%) BizTalk Server
6 4 (1.04%) SAS
6 4 (1.04%) Drupal
7 3 (0.78%) Oracle Application Server
7 3 (0.78%) WebSphere
7 3 (0.78%) Oracle 9iAS
7 3 (0.78%) Apache
8 2 (0.52%) IBM Notes
9 1 (0.26%) Blackberry Enterprise Server
9 1 (0.26%) NetWeaver
9 1 (0.26%) MS Project Server
Applications
1 36 (9.35%) MS Excel
2 21 (5.45%) MS Office
3 6 (1.56%) MS PowerPoint
4 3 (0.78%) ProjectWise
5 2 (0.52%) Acrobat
6 1 (0.26%) MS Project
6 1 (0.26%) Spreadsheet
Business Applications
1 4 (1.04%) Oracle Applications
2 3 (0.78%) Primavera
2 3 (0.78%) Remedy ITSM
3 2 (0.52%) assyst
4 1 (0.26%) Dynamics CRM
4 1 (0.26%) Dynamics AX
Cloud Services
1 23 (5.97%) Amazon AWS
2 8 (2.08%) Amazon EC2
3 4 (1.04%) Microsoft Azure
4 2 (0.52%) SaaS
4 2 (0.52%) Office 365
4 2 (0.52%) Mimecast
5 1 (0.26%) Cloud Computing
5 1 (0.26%) IaaS
5 1 (0.26%) PaaS
Communications & Networking
1 18 (4.68%) WAN
1 18 (4.68%) TCP/IP
2 16 (4.16%) DNS
3 15 (3.90%) LAN
3 15 (3.90%) SAN
4 13 (3.38%) VPN
5 12 (3.12%) Firewall
6 11 (2.86%) Internet
7 10 (2.60%) DHCP
8 8 (2.08%) Wireless
9 7 (1.82%) VoIP
10 6 (1.56%) Broadband
10 6 (1.56%) IPsec
11 5 (1.30%) MPLS
11 5 (1.30%) SMTP
12 4 (1.04%) NAS
13 3 (0.78%) xDSL
13 3 (0.78%) DMVPN
13 3 (0.78%) Cisco Nexus
13 3 (0.78%) NX-OS
Database & Business Intelligence
1 31 (8.05%) SQL Server
2 18 (4.68%) SQL Server Reporting Services
3 16 (4.16%) SQL Server Integration Services
4 12 (3.12%) Oracle Database
5 9 (2.34%) SQL Server 2012
6 8 (2.08%) Oracle Database 11g
6 8 (2.08%) Oracle Database 10g
6 8 (2.08%) BusinessObjects
6 8 (2.08%) Oracle9i Database
7 7 (1.82%) MySQL
7 7 (1.82%) SQL Server 2008
8 5 (1.30%) Big Data
8 5 (1.30%) DB2
8 5 (1.30%) Crystal Reports
9 4 (1.04%) Data Mining
9 4 (1.04%) Data Warehouse
9 4 (1.04%) SQL Server Analysis Services
9 4 (1.04%) Oracle BI EE
9 4 (1.04%) QlikView
9 4 (1.04%) Hadoop
Development Applications
1 4 (1.04%) Git (software)
1 4 (1.04%) Team Foundation Server
2 3 (0.78%) Visual Studio
3 2 (0.52%) Subversion
3 2 (0.52%) Jenkins
General
1 95 (24.68%) Finance
2 25 (6.49%) Retail
3 20 (5.19%) Law
4 19 (4.94%) Manufacturing
5 14 (3.64%) Banking
6 12 (3.12%) Telecoms
7 9 (2.34%) Publishing
8 8 (2.08%) Financial Institution
9 4 (1.04%) Legal
9 4 (1.04%) Investment Banking
9 4 (1.04%) Marketing
10 3 (0.78%) Local Government
11 2 (0.52%) Retail Banking
11 2 (0.52%) Billing
12 1 (0.26%) Corporate Banking
12 1 (0.26%) Mandarin Language
12 1 (0.26%) French Language
12 1 (0.26%) German Language
12 1 (0.26%) Italian Language
12 1 (0.26%) Spanish Language
Job Titles
1 59 (15.32%) Service Manager
2 58 (15.06%) Analyst
3 39 (10.13%) Consultant
4 33 (8.57%) Delivery Manager
5 29 (7.53%) Services Delivery Manager
6 28 (7.27%) IT Services Manager
7 24 (6.23%) Project Manager
8 22 (5.71%) Architect
9 21 (5.45%) Management Consultant
9 21 (5.45%) Service Management Consultant
10 17 (4.42%) Support Analyst
11 16 (4.16%) Programme Manager
12 15 (3.90%) Graduate
12 15 (3.90%) Applications Support
13 14 (3.64%) Administrator
14 13 (3.38%) Service Analyst
15 11 (2.86%) Support Engineer
15 11 (2.86%) Service Desk Analyst
15 11 (2.86%) Developer
15 11 (2.86%) IT Programme Manager
Libraries, Frameworks & Software Standards
1 31 (8.05%) .NET
2 14 (3.64%) Web Services
3 13 (3.38%) ASP.NET
4 12 (3.12%) HTML
5 11 (2.86%) XML
5 11 (2.86%) Middleware
6 9 (2.34%) CSS
6 9 (2.34%) jQuery
7 6 (1.56%) J2EE
8 4 (1.04%) WSDL
8 4 (1.04%) Ajax
8 4 (1.04%) JSON
8 4 (1.04%) RESTful
8 4 (1.04%) 802.1X
9 3 (0.78%) WebCenter
9 3 (0.78%) HTML5
9 3 (0.78%) WCF
10 2 (0.52%) SAP Basis
10 2 (0.52%) Java EE
10 2 (0.52%) CSS3
Miscellaneous
1 76 (19.74%) Analytical Skills
2 48 (12.47%) Management Information System
3 41 (10.65%) Data Centre
4 20 (5.19%) Statistics
5 18 (4.68%) Life Science
6 12 (3.12%) Replication
6 12 (3.12%) Clustering
7 11 (2.86%) Computer Science
8 10 (2.60%) PMI
9 8 (2.08%) Mainframe
9 8 (2.08%) User Experience
10 7 (1.82%) Visualisation
10 7 (1.82%) CMDB
10 7 (1.82%) Client/Server
11 6 (1.56%) NHS
11 6 (1.56%) Blackberry
11 6 (1.56%) Mobile App
12 5 (1.30%) Enterprise Software
12 5 (1.30%) iPhone
13 4 (1.04%) GIS
Operating Systems
1 72 (18.70%) Windows
2 22 (5.71%) Linux
3 17 (4.42%) Windows Server 2008
4 15 (3.90%) Windows 7
5 13 (3.38%) Windows Server 2012
6 9 (2.34%) Windows Server 2003
7 8 (2.08%) AIX
8 7 (1.82%) UNIX
8 7 (1.82%) Windows 8
9 5 (1.30%) Android
9 5 (1.30%) Solaris
9 5 (1.30%) Windows XP
10 3 (0.78%) VMS
10 3 (0.78%) HPUX
11 2 (0.52%) Apple iOS
12 1 (0.26%) Windows Vista
12 1 (0.26%) Mac OS
12 1 (0.26%) Mac OS X
Processes & Methodologies
1 268 (69.61%) ITIL
2 99 (25.71%) Project Management
2 99 (25.71%) Service Delivery
3 83 (21.56%) ITSM
4 65 (16.88%) PRINCE2
5 61 (15.84%) Change Management
6 49 (12.73%) Risk Management
7 45 (11.69%) Stakeholder Management
8 41 (10.65%) Continuous Improvement
9 40 (10.39%) Problem Management
9 40 (10.39%) Incident Management
10 37 (9.61%) Configuration Management
11 33 (8.57%) Agile Software Development
12 30 (7.79%) Supplier Management
13 28 (7.27%) Mentoring
14 27 (7.01%) Programme Management
15 25 (6.49%) Business Analysis
15 25 (6.49%) Coaching
15 25 (6.49%) Performance Management
16 23 (5.97%) Change Control
Programming Languages
1 68 (17.66%) SQL
2 20 (5.19%) Java
3 14 (3.64%) C#
3 14 (3.64%) T-SQL
4 12 (3.12%) JavaScript
5 8 (2.08%) PL/SQL
6 7 (1.82%) VB
7 6 (1.56%) VB.NET
7 6 (1.56%) C
7 6 (1.56%) PowerShell
8 4 (1.04%) R
8 4 (1.04%) Perl
8 4 (1.04%) PHP
8 4 (1.04%) ActionScript
8 4 (1.04%) Python
8 4 (1.04%) VBScript
8 4 (1.04%) MATLAB
9 3 (0.78%) Prolog
9 3 (0.78%) COBOL
10 2 (0.52%) C++
Qualifications
1 57 (14.81%) Degree
2 38 (9.87%) Security Cleared
3 27 (7.01%) SC Cleared
4 20 (5.19%) Microsoft Certification
5 18 (4.68%) ITIL Certification
6 15 (3.90%) MCITP
7 12 (3.12%) DV Cleared
7 12 (3.12%) PMI Certification
8 11 (2.86%) ITIL Foundation Certificate
8 11 (2.86%) MCTS
9 9 (2.34%) ISEB
10 8 (2.08%) OCP
10 8 (2.08%) Oracle Certification
11 7 (1.82%) MCSE
12 6 (1.56%) CCA
12 6 (1.56%) PRINCE2 Certification
13 5 (1.30%) CISSP
14 4 (1.04%) Cisco Certification
15 3 (0.78%) CCNP
15 3 (0.78%) MCP
Quality Assurance & Compliance
1 61 (15.84%) SLA
2 32 (8.31%) ISO/IEC 27001
3 13 (3.38%) QA
4 8 (2.08%) COBIT
5 4 (1.04%) PCI DSS
System Software
1 26 (6.75%) Active Directory
2 25 (6.49%) VMware Infrastructure
3 4 (1.04%) Hyper-V
4 3 (0.78%) vSphere
4 3 (0.78%) VMware ESX
5 2 (0.52%) Microsoft Virtual Server
5 2 (0.52%) Firmware
6 1 (0.26%) XenDesktop
Systems Management
1 7 (1.82%) SCCM
2 5 (1.30%) Netcool
3 3 (0.78%) Backup Exec
3 3 (0.78%) Tivoli Storage Manager
3 3 (0.78%) WSUS
4 2 (0.52%) SCOM
4 2 (0.52%) Systems Management Server (SMS)
4 2 (0.52%) HP NNM
4 2 (0.52%) Ganglia
4 2 (0.52%) OpenView
4 2 (0.52%) SCDPM
5 1 (0.26%) FortiGate
5 1 (0.26%) SCVMM
5 1 (0.26%) ServiceCenter
Vendors
1 81 (21.04%) Microsoft
2 35 (9.09%) VMware
3 34 (8.83%) Oracle
4 27 (7.01%) HP
5 25 (6.49%) Cisco
6 22 (5.71%) ServiceNow
7 14 (3.64%) EMC
8 9 (2.34%) IBM
9 6 (1.56%) Citrix
9 6 (1.56%) NetApp
9 6 (1.56%) FrontRange
10 5 (1.30%) Veeam
10 5 (1.30%) Nimble Storage
10 5 (1.30%) Remedy
11 4 (1.04%) Hitachi
11 4 (1.04%) SAP
12 3 (0.78%) Novell
12 3 (0.78%) Veritas
12 3 (0.78%) BMC
12 3 (0.78%) CommVault
Manchester, Lancashire
Hudson IT
Salary: £41000 - £61000 per annum
Posted: 3 hours ago
Manchester, Lancashire
Circle Recruitment
Salary: £40000 - £52000 per annum + Benefits
Posted: 20 hours ago
Manchester
Williams and Glyn
Posted: Yesterday
Manchester
Williams and Glyn
Posted: Yesterday
Manchester
Williams and Glyn
Posted: Yesterday
Manchester
Williams and Glyn
Posted: Yesterday
Manchester
Williams and Glyn
Posted: Yesterday
Manchester, Lancashire
Circle Recruitment
Salary: £26000 - £31000 per annum + Benefits
Posted: 3 days ago
Manchester, Lancashire
Adria Solutions Ltd
Salary: £70000 - £80000 per annum + Benefits
Posted: 3 days ago
Manchester, Lancashire
Adria Solutions Ltd
Salary: £40000 - £48000 per annum + Benefits
Posted: 3 days ago
Warrington, Cheshire
NES IT
Salary: Competitive
Posted: 4 days ago
Manchester, Lancashire
ANSON MCCADE
Salary: £70 000 to £80 000 (+ superb package!!!)
Posted: 4 days ago
Manchester, Lancashire
Uniting Ambition
Salary: £45k - 55k per year
Posted: 5 days ago
Stockport, Cheshire
Net Recruit.co.uk Ltd
Salary: Up to £35,000 DOE
Posted: 5 days ago
North West
Ricoh UK
Salary: £18k
Posted: 6 days ago
Manchester
Ricoh UK
Salary: £25k
Posted: 6 days ago
Liverpool
The Disclosure & Barring Service
Salary: £46,500 - £57,841
Posted: 8 days ago
Rochdale, Lancashire
Zen Internet Ltd
Salary: Up to £31,000 per annum depending on experience + benefits
Posted: 11 days ago
Manchester
Williams and Glyn
Posted: 11 days ago
Manchester
Pertemps ERP
Salary: £45,000-£50,000 + Excellent benefits
Posted: 12 days ago