The table below looks at the statistics for Service Management skills in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 27 February 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Feb 2015
Same period 2014 Same period 2013
Service Management
Rank 81 111 146
Rank change year-on-year
+30 +35
Permanent jobs citing Service Management 212 158 124
As % of all permanent IT jobs located in the North West 3.05% 2.42% 1.66%
As % of the Processes & Methodologies category 3.67% 2.93% 2.06%
Number of salaries quoted 180 137 97
Average salary £42,500 £40,000 £62,000
Average salary % change year-on-year
+6.25% -35.48%
90% offered a salary of more than £24,000 £25,000 £35,000
10% offered a salary of more than £67,500 £80,000 £67,500
UK excluding London average salary £45,000 £45,000 £45,000
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the North West region.

Processes & Methodologies Category
North West
Permanent IT job ads with a match in the
Processes & Methodologies category
5776 5395 6019
As % of all permanent IT jobs located in the North West 83.04% 82.77% 80.54%
Number of salaries quoted 4812 4461 5018
Average salary £40,000 £40,000 £37,500
Average salary % change year-on-year
- +6.66%
90% offered a salary of more than £27,500 £27,500 £25,000
10% offered a salary of more than £60,000 £60,000 £55,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Service Management
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the North West region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the North West

Service Management
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the North West region.

Service Management Salary Trend in the North West

Service Management
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Service Management across the North West region over the 3 months to 27 February 2015.

Service Management Salary Histogram in the North West

Service Management
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the North West region over the 3 months to 27 February 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -18 88 £42,000 +13.51% 18
Cheshire +51 87 £45,000 -2.70% 6
Merseyside +13 14 £40,000 - 2
Lancashire +2 12 £51,750 +47.85% 2
Cumbria - 10 £62,500 - 1
Service Management
England

Service Management
Top 30 Related IT Skills in the North West

For the 6 months to 27 February 2015, IT jobs across the North West region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 250 (64.94%) ITIL
2 140 (36.36%) Finance
3 102 (26.49%) Service Delivery
4 101 (26.23%) SLA
5 93 (24.16%) Change Management
5 93 (24.16%) Microsoft
6 69 (17.92%) Incident Management
7 63 (16.36%) Windows
8 60 (15.58%) MS Excel
9 57 (14.81%) Problem Management
10 55 (14.29%) Stakeholder Management
10 55 (14.29%) Project Management
11 53 (13.77%) Analytical Skills
12 45 (11.69%) MS Office
13 43 (11.17%) Financial Institution
13 43 (11.17%) Security Cleared
14 42 (10.91%) ITSM
14 42 (10.91%) SQL Server
15 41 (10.65%) SQL
15 41 (10.65%) PRINCE2
15 41 (10.65%) Degree
16 39 (10.13%) SC Cleared
16 39 (10.13%) HP
17 38 (9.87%) Oracle
18 36 (9.35%) Risk Management
19 32 (8.31%) VMware
20 30 (7.79%) MCP
21 27 (7.01%) Active Directory
21 27 (7.01%) Cisco
22 26 (6.75%) Citrix

Service Management
Top Related IT Skills in the North West by Category

For the 6 months to 27 February 2015, IT jobs across the North West region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 21 (5.45%) IBM Notes
2 19 (4.94%) IIS
3 14 (3.64%) MS Exchange
4 13 (3.38%) SharePoint
5 7 (1.82%) Apache
6 6 (1.56%) WebSphere
7 5 (1.30%) Exchange Server 2010
8 3 (0.78%) Exchange Server 2013
8 3 (0.78%) Lync
8 3 (0.78%) WebLogic
8 3 (0.78%) JBoss
9 2 (0.52%) Blackberry Enterprise Server
10 1 (0.26%) Exchange Server 2003
10 1 (0.26%) Exchange Server 2007
10 1 (0.26%) TPMS
10 1 (0.26%) Office Communications Server
10 1 (0.26%) Lotus Domino
10 1 (0.26%) Site Server
Applications
1 60 (15.58%) MS Excel
2 45 (11.69%) MS Office
3 2 (0.52%) MS Project
4 1 (0.26%) Spreadsheet
Business Applications
1 7 (1.82%) Dynamics AX
2 5 (1.30%) Dynamics CRM
Cloud Services
1 9 (2.34%) Office 365
2 2 (0.52%) Amazon EC2
2 2 (0.52%) Amazon AWS
Communications & Networking
1 17 (4.42%) Firewall
1 17 (4.42%) SAN
2 16 (4.16%) Wireless
3 10 (2.60%) VPN
3 10 (2.60%) NAS
4 6 (1.56%) LAN
5 5 (1.30%) Network Security
6 4 (1.04%) TCP/IP
6 4 (1.04%) WAN
7 3 (0.78%) DHCP
7 3 (0.78%) FTP
7 3 (0.78%) DNS
7 3 (0.78%) SMS
7 3 (0.78%) VoIP
7 3 (0.78%) Internet
8 2 (0.52%) Intranet
9 1 (0.26%) Cisco ASA
9 1 (0.26%) Unified Communications
9 1 (0.26%) Extranet
9 1 (0.26%) 3G
Database & Business Intelligence
1 42 (10.91%) SQL Server
2 19 (4.94%) DB2
3 17 (4.42%) Data Warehouse
4 15 (3.90%) Ingres
5 12 (3.12%) OLTP
5 12 (3.12%) DB2 UDB
5 12 (3.12%) SQL Server 2012
6 10 (2.60%) SQL Server 2008
6 10 (2.60%) SQL Server Integration Services
6 10 (2.60%) Crystal Reports
7 8 (2.08%) Hadoop
8 6 (1.56%) Relational Database
9 3 (0.78%) MySQL
9 3 (0.78%) SQL Server 2000
10 2 (0.52%) SQL Server Reporting Services
11 1 (0.26%) SQL Server 2005
11 1 (0.26%) Oracle Database 11g
11 1 (0.26%) Oracle9i Database
11 1 (0.26%) RDBMS
11 1 (0.26%) Oracle Database 10g
Development Applications
1 9 (2.34%) Team Foundation Server
2 7 (1.82%) QuickTest Pro
3 5 (1.30%) Subversion
4 2 (0.52%) Git (software)
General
1 140 (36.36%) Finance
2 43 (11.17%) Financial Institution
3 23 (5.97%) Telecoms
4 18 (4.68%) Banking
5 15 (3.90%) Publishing
6 12 (3.12%) Manufacturing
7 11 (2.86%) Local Government
8 9 (2.34%) Retail
8 9 (2.34%) Legal
9 8 (2.08%) Law
10 2 (0.52%) Retail Banking
10 2 (0.52%) Corporate Banking
10 2 (0.52%) Marketing
11 1 (0.26%) German Language
11 1 (0.26%) Billing
11 1 (0.26%) Back Office
Job Titles
1 96 (24.94%) Analyst
2 91 (23.64%) Service Manager
3 46 (11.95%) Service Analyst
4 44 (11.43%) Delivery Manager
5 43 (11.17%) IT Services Manager
6 42 (10.91%) Service Desk Analyst
7 26 (6.75%) Services Delivery Manager
8 25 (6.49%) Consultant
9 22 (5.71%) Architect
10 19 (4.94%) Support Analyst
11 17 (4.42%) Project Manager
12 16 (4.16%) Infrastructure Manager
13 13 (3.38%) DBA
13 13 (3.38%) 3rd Line Support
14 12 (3.12%) Solutions Architect
14 12 (3.12%) Operations Manager
14 12 (3.12%) Teradata DBA
15 11 (2.86%) Release Analyst
15 11 (2.86%) Developer
16 10 (2.60%) Support Engineer
Libraries, Frameworks & Software Standards
1 12 (3.12%) .NET
2 9 (2.34%) Web Services
3 8 (2.08%) ASP.NET
4 7 (1.82%) HTML
5 6 (1.56%) J2EE
6 5 (1.30%) WSDL
6 5 (1.30%) XML
7 4 (1.04%) HTML5
8 3 (0.78%) CSS3
8 3 (0.78%) XSD
8 3 (0.78%) EJB
8 3 (0.78%) CSS
8 3 (0.78%) JSP
8 3 (0.78%) Servlets
8 3 (0.78%) Struts
8 3 (0.78%) Hibernate
9 2 (0.52%) Cocoa
9 2 (0.52%) JSON
10 1 (0.26%) WCF
10 1 (0.26%) Java EE
Miscellaneous
1 53 (13.77%) Analytical Skills
2 26 (6.75%) Management Information System
3 16 (4.16%) Statistics
4 14 (3.64%) Economics
5 10 (2.60%) Clustering
6 6 (1.56%) Mainframe
7 4 (1.04%) PKI
7 4 (1.04%) Algorithms
7 4 (1.04%) Cryptography
8 3 (0.78%) Mobile App
8 3 (0.78%) IBM Mainframe
8 3 (0.78%) VUI
8 3 (0.78%) PDA
8 3 (0.78%) IVR
8 3 (0.78%) GIS
8 3 (0.78%) AS400
9 2 (0.52%) NHS
9 2 (0.52%) Blackberry
9 2 (0.52%) Life Science
9 2 (0.52%) CMDB
Operating Systems
1 63 (16.36%) Windows
2 20 (5.19%) Linux
3 16 (4.16%) UNIX
4 15 (3.90%) Windows Server 2012
5 14 (3.64%) Windows Server 2008
6 6 (1.56%) Windows 7
6 6 (1.56%) Windows Server 2003
6 6 (1.56%) Windows 8
6 6 (1.56%) Windows XP
7 5 (1.30%) Mac OS X
8 3 (0.78%) VMS
8 3 (0.78%) AIX
8 3 (0.78%) HPUX
8 3 (0.78%) Solaris
8 3 (0.78%) Android
8 3 (0.78%) Apple iOS
Processes & Methodologies
1 250 (64.94%) ITIL
2 102 (26.49%) Service Delivery
3 93 (24.16%) Change Management
4 69 (17.92%) Incident Management
5 57 (14.81%) Problem Management
6 55 (14.29%) Project Management
6 55 (14.29%) Stakeholder Management
7 42 (10.91%) ITSM
8 41 (10.65%) PRINCE2
9 36 (9.35%) Risk Management
10 26 (6.75%) Agile Software Development
11 25 (6.49%) Supplier Management
12 22 (5.71%) Data Analysis
13 19 (4.94%) Content Management
14 18 (4.68%) Risk Assessment
14 18 (4.68%) Continuous Improvement
15 17 (4.42%) Business Continuity
15 17 (4.42%) Time Management
16 16 (4.16%) Analytics
17 15 (3.90%) Mentoring
Programming Languages
1 41 (10.65%) SQL
2 12 (3.12%) Java
2 12 (3.12%) PowerShell
3 11 (2.86%) T-SQL
4 8 (2.08%) JavaScript
4 8 (2.08%) VB.NET
5 5 (1.30%) C#
6 3 (0.78%) VB
6 3 (0.78%) PHP
6 3 (0.78%) VB6
7 2 (0.52%) C
7 2 (0.52%) Objective-C
7 2 (0.52%) C++
8 1 (0.26%) Perl
8 1 (0.26%) PL/SQL
8 1 (0.26%) Shell Script
Qualifications
1 43 (11.17%) Security Cleared
2 41 (10.65%) Degree
3 39 (10.13%) SC Cleared
4 30 (7.79%) MCP
5 25 (6.49%) ITIL Certification
6 17 (4.42%) ISEB
7 16 (4.16%) ISTQB
8 14 (3.64%) Microsoft Certification
9 9 (2.34%) ITIL Foundation Certificate
9 9 (2.34%) ISTQB Foundation Certification
10 8 (2.08%) Cisco Certification
10 8 (2.08%) CCNA
11 7 (1.82%) CISSP
11 7 (1.82%) CCA
12 5 (1.30%) MCSE
12 5 (1.30%) MCSA
12 5 (1.30%) MCTS
12 5 (1.30%) MCITP
13 4 (1.04%) PRINCE2 Certification
14 3 (0.78%) ACCA
Quality Assurance & Compliance
1 101 (26.23%) SLA
2 16 (4.16%) QA
3 7 (1.82%) ISO/IEC 27001
4 5 (1.30%) PCI DSS
5 2 (0.52%) ISO 9001
System Software
1 27 (7.01%) Active Directory
2 15 (3.90%) VMware Infrastructure
3 14 (3.64%) Hyper-V
4 11 (2.86%) vSphere
5 10 (2.60%) XenDesktop
6 4 (1.04%) XenApp
7 2 (0.52%) Oracle RMAN
8 1 (0.26%) VMware ESX
Systems Management
1 22 (5.71%) SCCM
2 21 (5.45%) OpenView
2 21 (5.45%) Systems Management Server (SMS)
3 9 (2.34%) SCOM
4 6 (1.56%) Tivoli Storage Manager
5 4 (1.04%) Backup Exec
6 3 (0.78%) Tivoli
7 2 (0.52%) Foglight
8 1 (0.26%) Cisco UCCX
8 1 (0.26%) Cisco CUCM
Vendors
1 93 (24.16%) Microsoft
2 39 (10.13%) HP
3 38 (9.87%) Oracle
4 32 (8.31%) VMware
5 27 (7.01%) Cisco
6 26 (6.75%) Citrix
7 21 (5.45%) Lotus
8 19 (4.94%) Teradata
9 12 (3.12%) Sybase
10 11 (2.86%) NetApp
11 10 (2.60%) Meraki
12 9 (2.34%) IBM
13 5 (1.30%) Sun
13 5 (1.30%) Splunk
13 5 (1.30%) ArcSight
14 4 (1.04%) EMC
14 4 (1.04%) Symantec
14 4 (1.04%) Remedy
14 4 (1.04%) McAfee
14 4 (1.04%) Sophos
Runcorn, Cheshire
Lockheed Martin
Posted: 15 hours ago
Manchester, Lancashire
Connectus
Salary: £70000 - £80000 per annum + Benefits
Posted: 23 hours ago
Manchester
Outsourcery
Salary: £21,000 - £27,000 per year plus Bonus, Pension and Benefits
Posted: Yesterday
Manchester, Lancashire
The Co-operative Group
Salary: From £38,000 to £48,000 per annum
Posted: Yesterday
Manchester, Lancashire
The Co-operative Group
Salary: From £32,000 to £40,000 per annum
Posted: Yesterday
Manchester, Lancashire
The Co-operative Group
Salary: £Competitive
Posted: Yesterday
Warrington, Cheshire
Senitor Associates
Salary: £23000 - £25000 per annum
Posted: Yesterday
Stockport, Cheshire
Net Recruit.co.uk Ltd
Salary: From £38,000 to £45,000 per annum dependent on experience
Posted: Yesterday
Salford, Lancashire
Outsourcery Hosting Ltd
Salary: From £21,000 to £27,000 per annum plus Bonus, Pension and Benefits
Posted: Yesterday
St. Helens
Computer Futures
Salary: £33000 - £39000 per annum + competitive
Posted: 2 days ago
Warrington
Computer Futures
Salary: £34000 - £40000 per annum + competitive
Posted: 2 days ago
Knutsford, Cheshire
TribePost.co.uk
Salary: Excellent DOE
Posted: 3 days ago
Stockport, Cheshire
Circle Recruitment
Salary: £20000 - £30000 per annum
Posted: 3 days ago
Stockport, Cheshire
Circle Recruitment
Salary: £18000 - £20000 per annum
Posted: 3 days ago
Greater Manchester
Nigel Frank International Limited - Newcastle
Salary: £55000 per annum + Bonus + Benefits
Posted: 3 days ago
Chorley, Lancashire
Experis Ltd
Salary: £45000 - £50000 per annum
Posted: 3 days ago
Manchester
Nigel Frank International Limited - Newcastle
Salary: £40000 - £45000 per annum + pension, health care, bonus
Posted: 4 days ago
Manchester, Lancashire
The Co-operative Group
Salary: From £32,000 to £39,000 per annum + benefits
Posted: 4 days ago
Leigh, Lancashire
QA Limited
Salary: £150.00 per week
Posted: 4 days ago
Rochdale, Lancashire
QA Limited
Salary: £120.00 per week
Posted: 4 days ago