The table below looks at the statistics for Service Management skills in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
Service Management
Rank 75 104 125
Rank change year-on-year
+29 +21
Permanent jobs citing Service Management 217 161 158
As % of all permanent IT jobs located in the North West 3.12% 2.48% 2.02%
As % of the Processes & Methodologies category 3.78% 3.02% 2.50%
Number of salaries quoted 191 145 129
Average salary £43,000 £37,000 £62,000
Average salary % change year-on-year
+16.21% -40.32%
90% offered a salary of more than £22,000 £26,500 £26,222
10% offered a salary of more than £67,500 £80,000 £67,500
UK excluding London average salary £45,000 £42,500 £44,000
% change year-on-year
+5.88% -3.40%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the North West region.

Processes & Methodologies Category
North West
Permanent IT job ads with a match in the
Processes & Methodologies category
5743 5334 6320
As % of all permanent IT jobs located in the North West 82.56% 82.23% 80.65%
Number of salaries quoted 4924 4457 5446
Average salary £40,000 £40,000 £37,500
Average salary % change year-on-year
- +6.66%
90% offered a salary of more than £27,500 £27,500 £26,000
10% offered a salary of more than £60,000 £57,500 £55,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Service Management
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the North West region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the North West

Service Management
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the North West region.

Service Management Salary Trend in the North West

Service Management
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Service Management across the North West region over the 3 months to 30 January 2015.

Service Management Salary Histogram in the North West

Service Management
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the North West region over the 3 months to 30 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -12 104 £42,500 +21.42% 21
Cheshire +51 91 £45,000 - 2
Merseyside +12 11 £60,000 +9.09% 5
Lancashire -18 6 £55,000 +100.00% 4
Cumbria - 4 £55,000 -
Service Management
England

Service Management
Top 30 Related IT Skills in the North West

For the 6 months to 30 January 2015, IT jobs across the North West region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 254 (66.49%) ITIL
2 149 (39.01%) Finance
3 106 (27.75%) Service Delivery
4 95 (24.87%) SLA
5 91 (23.82%) Change Management
6 89 (23.30%) Microsoft
7 66 (17.28%) Incident Management
8 59 (15.45%) Project Management
9 55 (14.40%) Stakeholder Management
9 55 (14.40%) MS Excel
10 53 (13.87%) Windows
10 53 (13.87%) Problem Management
11 47 (12.30%) Analytical Skills
12 46 (12.04%) Degree
13 45 (11.78%) PRINCE2
14 43 (11.26%) MS Office
14 43 (11.26%) Oracle
14 43 (11.26%) Financial Institution
15 40 (10.47%) SQL
16 39 (10.21%) SQL Server
17 36 (9.42%) Risk Management
17 36 (9.42%) ITSM
18 35 (9.16%) HP
19 34 (8.90%) Security Cleared
20 31 (8.12%) Agile Software Development
21 30 (7.85%) Supplier Management
21 30 (7.85%) SC Cleared
22 29 (7.59%) MCP
22 29 (7.59%) VMware
23 25 (6.54%) Continuous Improvement

Service Management
Top Related IT Skills in the North West by Category

For the 6 months to 30 January 2015, IT jobs across the North West region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 19 (4.97%) IBM Notes
2 16 (4.19%) IIS
3 12 (3.14%) SharePoint
4 11 (2.88%) MS Exchange
5 5 (1.31%) Apache
6 4 (1.05%) WebSphere
6 4 (1.05%) Exchange Server 2010
7 3 (0.79%) Lync
7 3 (0.79%) JBoss
7 3 (0.79%) WebLogic
8 2 (0.52%) Blackberry Enterprise Server
8 2 (0.52%) Exchange Server 2013
9 1 (0.26%) Exchange Server 2003
9 1 (0.26%) Exchange Server 2007
9 1 (0.26%) MS Project Server
9 1 (0.26%) Office Communications Server
9 1 (0.26%) TPMS
9 1 (0.26%) Lotus Domino
Applications
1 55 (14.40%) MS Excel
2 43 (11.26%) MS Office
3 3 (0.79%) MS Project
4 1 (0.26%) Spreadsheet
Business Applications
1 7 (1.83%) Dynamics AX
2 5 (1.31%) Dynamics CRM
3 1 (0.26%) Oracle Applications
Cloud Services
1 9 (2.36%) Office 365
Communications & Networking
1 16 (4.19%) Firewall
2 15 (3.93%) Wireless
3 13 (3.40%) SAN
4 8 (2.09%) LAN
5 7 (1.83%) NAS
5 7 (1.83%) VPN
6 5 (1.31%) Network Security
7 4 (1.05%) WAN
7 4 (1.05%) DHCP
7 4 (1.05%) DNS
7 4 (1.05%) TCP/IP
8 3 (0.79%) FTP
8 3 (0.79%) VoIP
9 2 (0.52%) Intranet
9 2 (0.52%) Internet
10 1 (0.26%) Unified Communications
10 1 (0.26%) Cisco IOS
10 1 (0.26%) Cisco ASA
10 1 (0.26%) H.323
10 1 (0.26%) MPLS
Database & Business Intelligence
1 39 (10.21%) SQL Server
2 19 (4.97%) Data Warehouse
3 17 (4.45%) DB2
4 13 (3.40%) SQL Server 2012
4 13 (3.40%) Ingres
5 12 (3.14%) OLTP
5 12 (3.14%) DB2 UDB
6 11 (2.88%) SQL Server Integration Services
6 11 (2.88%) SQL Server 2008
6 11 (2.88%) Crystal Reports
7 9 (2.36%) Hadoop
8 4 (1.05%) SQL Server 2000
9 3 (0.79%) Relational Database
9 3 (0.79%) MySQL
10 2 (0.52%) Oracle9i Database
10 2 (0.52%) Oracle Database 10g
10 2 (0.52%) SQL Server Reporting Services
10 2 (0.52%) SQL Server 2005
10 2 (0.52%) Oracle Database 11g
10 2 (0.52%) Oracle Database
Development Applications
1 10 (2.62%) QuickTest Pro
2 9 (2.36%) Team Foundation Server
3 4 (1.05%) Subversion
4 1 (0.26%) Git (software)
4 1 (0.26%) JIRA
General
1 149 (39.01%) Finance
2 43 (11.26%) Financial Institution
3 20 (5.24%) Banking
4 18 (4.71%) Telecoms
5 11 (2.88%) Publishing
6 10 (2.62%) Legal
6 10 (2.62%) Manufacturing
7 9 (2.36%) Local Government
8 8 (2.09%) Law
9 7 (1.83%) Marketing
9 7 (1.83%) Retail
10 1 (0.26%) Retail Banking
10 1 (0.26%) Corporate Banking
10 1 (0.26%) German Language
10 1 (0.26%) Billing
10 1 (0.26%) Back Office
Job Titles
1 97 (25.39%) Service Manager
2 96 (25.13%) Analyst
3 43 (11.26%) Service Analyst
4 40 (10.47%) Delivery Manager
5 39 (10.21%) Service Desk Analyst
6 36 (9.42%) IT Services Manager
7 24 (6.28%) Services Delivery Manager
8 21 (5.50%) Consultant
9 19 (4.97%) Support Analyst
10 18 (4.71%) Project Manager
10 18 (4.71%) Infrastructure Manager
11 15 (3.93%) Architect
12 14 (3.66%) DBA
13 12 (3.14%) Test Manager
13 12 (3.14%) Operations Manager
13 12 (3.14%) Teradata DBA
14 10 (2.62%) 3rd Line Support
14 10 (2.62%) Solutions Architect
14 10 (2.62%) Infrastructure Project Manager
15 9 (2.36%) Environment Manager
Libraries, Frameworks & Software Standards
1 8 (2.09%) .NET
1 8 (2.09%) Web Services
2 7 (1.83%) ASP.NET
3 6 (1.57%) J2EE
4 5 (1.31%) HTML
5 4 (1.05%) XML
5 4 (1.05%) WSDL
6 3 (0.79%) CSS3
6 3 (0.79%) HTML5
6 3 (0.79%) Hibernate
6 3 (0.79%) XSD
6 3 (0.79%) EJB
6 3 (0.79%) CSS
6 3 (0.79%) JSP
6 3 (0.79%) Servlets
6 3 (0.79%) Struts
7 1 (0.26%) JSON
7 1 (0.26%) Cocoa
7 1 (0.26%) Middleware
7 1 (0.26%) EDI
Miscellaneous
1 47 (12.30%) Analytical Skills
2 17 (4.45%) Management Information System
3 14 (3.66%) Economics
4 10 (2.62%) Statistics
5 7 (1.83%) Clustering
6 4 (1.05%) Mainframe
6 4 (1.05%) PKI
6 4 (1.05%) PDA
6 4 (1.05%) Cryptography
6 4 (1.05%) Algorithms
6 4 (1.05%) User Experience
7 3 (0.79%) VUI
7 3 (0.79%) IBM Mainframe
7 3 (0.79%) GIS
7 3 (0.79%) IVR
7 3 (0.79%) PMI
8 2 (0.52%) Blackberry
8 2 (0.52%) Replication
9 1 (0.26%) EqualLogic
9 1 (0.26%) iPad
Operating Systems
1 53 (13.87%) Windows
2 23 (6.02%) UNIX
3 21 (5.50%) Linux
4 14 (3.66%) Windows Server 2012
5 13 (3.40%) Windows Server 2008
6 6 (1.57%) Windows XP
7 5 (1.31%) Windows 7
7 5 (1.31%) Windows 8
7 5 (1.31%) Windows Server 2003
8 3 (0.79%) Mac OS X
9 2 (0.52%) Apple iOS
10 1 (0.26%) AIX
10 1 (0.26%) HPUX
10 1 (0.26%) Solaris
10 1 (0.26%) VMS
Processes & Methodologies
1 254 (66.49%) ITIL
2 106 (27.75%) Service Delivery
3 91 (23.82%) Change Management
4 66 (17.28%) Incident Management
5 59 (15.45%) Project Management
6 55 (14.40%) Stakeholder Management
7 53 (13.87%) Problem Management
8 45 (11.78%) PRINCE2
9 36 (9.42%) Risk Management
9 36 (9.42%) ITSM
10 31 (8.12%) Agile Software Development
11 30 (7.85%) Supplier Management
12 25 (6.54%) Continuous Improvement
13 20 (5.24%) Risk Assessment
13 20 (5.24%) PRINCE
14 19 (4.97%) Content Management
14 19 (4.97%) Data Analysis
14 19 (4.97%) Time Management
15 18 (4.71%) Release Management
16 17 (4.45%) Coaching
Programming Languages
1 40 (10.47%) SQL
2 15 (3.93%) Java
3 11 (2.88%) PowerShell
4 9 (2.36%) T-SQL
5 7 (1.83%) JavaScript
6 5 (1.31%) VB.NET
7 4 (1.05%) C#
7 4 (1.05%) VB
7 4 (1.05%) VB6
8 3 (0.79%) PHP
9 2 (0.52%) PL/SQL
10 1 (0.26%) Objective-C
10 1 (0.26%) Shell Script
10 1 (0.26%) Perl
10 1 (0.26%) C++
10 1 (0.26%) C
Qualifications
1 46 (12.04%) Degree
2 34 (8.90%) Security Cleared
3 30 (7.85%) SC Cleared
4 29 (7.59%) MCP
5 22 (5.76%) ITIL Certification
6 20 (5.24%) ISEB
7 19 (4.97%) ISTQB
8 15 (3.93%) Microsoft Certification
9 11 (2.88%) ITIL Foundation Certificate
9 11 (2.88%) Cisco Certification
9 11 (2.88%) CCNA
9 11 (2.88%) PMI Certification
10 9 (2.36%) ISTQB Foundation Certification
11 8 (2.09%) PMP
12 7 (1.83%) CISSP
13 6 (1.57%) MCSE
13 6 (1.57%) MCSA
13 6 (1.57%) MCITP
13 6 (1.57%) MCTS
14 5 (1.31%) CCNP
Quality Assurance & Compliance
1 95 (24.87%) SLA
2 20 (5.24%) QA
3 5 (1.31%) ISO/IEC 27001
3 5 (1.31%) PCI DSS
4 2 (0.52%) ISO 9001
System Software
1 23 (6.02%) Active Directory
2 13 (3.40%) VMware Infrastructure
2 13 (3.40%) Hyper-V
3 8 (2.09%) vSphere
4 7 (1.83%) XenDesktop
5 3 (0.79%) XenApp
6 2 (0.52%) Oracle RMAN
6 2 (0.52%) VMware ESX
Systems Management
1 23 (6.02%) SCCM
2 19 (4.97%) Systems Management Server (SMS)
2 19 (4.97%) OpenView
3 10 (2.62%) SCOM
4 5 (1.31%) Backup Exec
5 4 (1.05%) Tivoli Storage Manager
6 3 (0.79%) Tivoli
7 2 (0.52%) Foglight
8 1 (0.26%) Cisco UCCX
8 1 (0.26%) Cisco CUCM
Vendors
1 89 (23.30%) Microsoft
2 43 (11.26%) Oracle
3 35 (9.16%) HP
4 29 (7.59%) VMware
5 22 (5.76%) Cisco
6 21 (5.50%) Citrix
7 19 (4.97%) Lotus
7 19 (4.97%) Teradata
8 12 (3.14%) Sybase
9 8 (2.09%) NetApp
10 7 (1.83%) Meraki
10 7 (1.83%) IBM
11 5 (1.31%) Splunk
11 5 (1.31%) ArcSight
11 5 (1.31%) Sun
11 5 (1.31%) Symantec
11 5 (1.31%) McAfee
11 5 (1.31%) Sophos
12 4 (1.05%) TOWER Software
13 2 (0.52%) SAP
Manchester, Lancashire
Circle Recruitment
Salary: £40000 - £50000 per annum + Benefits
Posted: 11 hours ago
Manchester, Lancashire
Senitor Associates
Salary: £32000 - £42000 per annum
Posted: 12 hours ago
Manchester, Lancashire
Stafford-Sharp Associates
Salary: From £25,000 to £30,000 per annum
Posted: 13 hours ago
Stockport
Applause IT Innovation
Salary: £21000 - £27000 per annum + bens
Posted: 13 hours ago
Greater Manchester
Net Recruit.co.uk Ltd
Salary: Within the range £15,000 to £25,000 plus company benefits, based on ex
Posted: 18 hours ago
Burnley, Lancashire
Senitor Associates
Salary: £40000 per annum
Posted: Yesterday
Stockport. Cheshire
Net Recruit.co.uk Ltd
Salary: Competitive
Posted: Yesterday
Stockport, Cheshire
Net Recruit.co.uk Ltd
Salary: £16,500 - £20,000 DOE
Posted: Yesterday
Blackburn, Lancashire
The Bridge Ltd
Salary: £55,000 per annum plus benefits
Posted: Yesterday
Manchester, Lancashire
Circle Recruitment
Salary: £30000 - £40000 per annum + On call + healthcare + Benefits
Posted: 2 days ago
Leigh, Lancashire
CCity IT
Posted: 3 days ago
Greater Manchester
Rullion IT Plus
Salary: £40000 - £45000 per annum + excellent benefits
Posted: 3 days ago
Chorley, Lancashire
Experis Ltd
Salary: £45000 - £52000 per annum
Posted: 3 days ago
Stockport, Cheshire
Circle Recruitment
Salary: £20000 - £30000 per annum
Posted: 4 days ago
Manchester
Nigel Frank International Limited - Newcastle
Salary: £55000 per annum + Bonus + Benefits
Posted: 4 days ago
Manchester, Lancashire
Adria Solutions Ltd
Salary: £40000 - £48000 per annum + Benefits
Posted: 4 days ago
Manchester
Blue Town Online
Salary: £39k per year
Posted: 7 days ago
Stockport, Cheshire
Net Recruit.co.uk Ltd
Salary: Within the range £15,000 to £25,000 plus company benefits, based on experience.
Posted: 7 days ago
Cheshire
Hays IT - Uk Posting account
Salary: £40000.00 - £50000.00 per annum + Benefits Package
Posted: 8 days ago
Manchester
Bluefire Consulting
Salary: £25000 per annum + Excellent Benefits
Posted: 8 days ago