Service Management Jobs in the North West

Service Management
England > North West

The following table provides summary statistics for permanent job vacancies advertised in the North West with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 27 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 111 160 130
Rank change year-on-year +49 -30 +14
Permanent jobs citing Service Management 206 159 262
As % of all permanent jobs advertised in the North West 2.12% 2.00% 2.78%
As % of the Processes & Methodologies category 2.56% 2.09% 2.92%
Number of salaries quoted 143 93 201
10th Percentile £25,100 £25,004 £24,812
25th Percentile £31,625 £31,250 £30,363
Median annual salary (50th Percentile) £45,000 £46,500 £42,500
Median % change year-on-year -3.23% +9.41% -1.16%
75th Percentile £66,158 £58,206 £57,500
90th Percentile £68,750 £63,750 £71,250
England median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +5.00%

All Process and Methodology Skills
North West

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North West with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 8,062 7,624 8,971
As % of all permanent jobs advertised in the North West 83.15% 95.74% 95.33%
Number of salaries quoted 6,132 3,949 5,362
10th Percentile £27,775 £30,500 £30,000
25th Percentile £37,500 £41,250 £39,000
Median annual salary (50th Percentile) £50,000 £55,000 £52,500
Median % change year-on-year -9.09% +4.76% +10.53%
75th Percentile £65,050 £70,000 £67,500
90th Percentile £80,000 £82,500 £82,500
England median annual salary £55,000 £62,500 £60,000
% change year-on-year -12.00% +4.17% +9.09%

Service Management
Job Vacancy Trend in the North West

Job postings citing Service Management as a proportion of all IT jobs advertised in the North West.

Job vacancy trend for Service Management in the North West

Service Management
Salary Trend in the North West

3-month moving average salary quoted in jobs citing Service Management in the North West.

Salary trend for Service Management in the North West

Service Management
Salary Histogram in the North West

Salary distribution for jobs citing Service Management in the North West over the 6 months to 27 April 2024.

Salary histogram for Service Management in the North West

Service Management
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the North West region over the 6 months to 27 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Manchester +48 122 £45,000 - 30
Lancashire +5 33 £41,774 +39.54% 8
Merseyside +11 25 £26,000 -35.00% 3
Cheshire -6 25 £34,000 -38.18% 12
Cumbria -12 1 - - 7
Service Management
England

Service Management
Co-occurring Skills and Capabilities in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (3.88%) Microsoft Exchange
2 4 (1.94%) SAS
3 3 (1.46%) SharePoint
4 2 (0.97%) Confluence
5 1 (0.49%) Apache
5 1 (0.49%) IIS
5 1 (0.49%) WebSphere
Applications
1 12 (5.83%) Microsoft Office
2 4 (1.94%) Microsoft Excel
2 4 (1.94%) Microsoft PowerPoint
3 2 (0.97%) MS Visio
Business Applications
1 7 (3.40%) Remedy ITSM
2 1 (0.49%) Dynamics GP
Cloud Services
1 44 (21.36%) Microsoft 365
2 41 (19.90%) Azure
3 22 (10.68%) AWS
4 16 (7.77%) Entra ID
5 8 (3.88%) Power Platform
6 6 (2.91%) PowerApps
7 5 (2.43%) Azure DevOps
8 4 (1.94%) Amazon CloudWatch
8 4 (1.94%) Amazon GuardDuty
8 4 (1.94%) AWS CloudTrail
8 4 (1.94%) Google Workspace
8 4 (1.94%) IaaS
8 4 (1.94%) PaaS
9 3 (1.46%) GCP
9 3 (1.46%) OpenShift
9 3 (1.46%) SaaS
10 2 (0.97%) Dynamics 365
11 1 (0.49%) AWS CloudFormation
11 1 (0.49%) Google Ads
11 1 (0.49%) Slack
Communications & Networking
1 6 (2.91%) Firewall
1 6 (2.91%) Wi-Fi
2 5 (2.43%) LAN
2 5 (2.43%) WAN
3 3 (1.46%) VPN
4 2 (0.97%) DHCP
4 2 (0.97%) DNS
4 2 (0.97%) Internet
5 1 (0.49%) HTTPS
5 1 (0.49%) Intrusion Detection
5 1 (0.49%) Skype
5 1 (0.49%) SSL
5 1 (0.49%) TCP/IP
5 1 (0.49%) Wireless
Database & Business Intelligence
1 10 (4.85%) MySQL
2 3 (1.46%) SQL Server
Development Applications
1 12 (5.83%) GitLab
2 7 (3.40%) Artifactory
3 3 (1.46%) IBM UrbanCode
4 2 (0.97%) JIRA
5 1 (0.49%) Git
General
1 91 (44.17%) Social Skills
2 49 (23.79%) Finance
3 47 (22.82%) Public Sector
4 25 (12.14%) Presentation Skills
5 21 (10.19%) Analytical Skills
6 18 (8.74%) Inclusion and Diversity
6 18 (8.74%) Law
7 16 (7.77%) Billing
8 14 (6.80%) Local Government
9 12 (5.83%) Legal
10 7 (3.40%) Influencing Skills
11 5 (2.43%) Banking
12 4 (1.94%) Military
12 4 (1.94%) Telecoms
13 2 (0.97%) Manufacturing
13 2 (0.97%) Organisational Skills
13 2 (0.97%) Retail
14 1 (0.49%) Advertising
14 1 (0.49%) Marketing
14 1 (0.49%) Pharmaceutical
Job Titles
1 31 (15.05%) Service Manager
2 28 (13.59%) Analyst
2 28 (13.59%) IT Manager
3 26 (12.62%) Infrastructure Engineer
4 23 (11.17%) Senior
5 19 (9.22%) IT Support
6 16 (7.77%) Head of Design
6 16 (7.77%) IT Services Manager
7 14 (6.80%) Audit Manager
7 14 (6.80%) IT Engineer
8 13 (6.31%) Architect
8 13 (6.31%) Service Analyst
9 12 (5.83%) Support Analyst
10 11 (5.34%) Cloud Engineer
11 10 (4.85%) Lead
11 10 (4.85%) Service Desk Analyst
11 10 (4.85%) Team Leader
12 9 (4.37%) Administrator
12 9 (4.37%) IT Administrator
12 9 (4.37%) Senior Manager
Libraries, Frameworks & Software Standards
1 4 (1.94%) AngularJS
1 4 (1.94%) CSS
1 4 (1.94%) HTML
1 4 (1.94%) Twitter Bootstrap
1 4 (1.94%) Web Services
2 1 (0.49%) Middleware
Miscellaneous
1 14 (6.80%) Housing Association
1 14 (6.80%) NHS
2 13 (6.31%) Management Information System
3 12 (5.83%) Self-Motivation
4 11 (5.34%) Public Cloud
5 7 (3.40%) CMDB
5 7 (3.40%) Hybrid Cloud
6 6 (2.91%) Cloud Native
7 4 (1.94%) Enterprise Software
7 4 (1.94%) Legacy Systems
7 4 (1.94%) Private Cloud
8 3 (1.46%) Mainframe
9 2 (0.97%) CCTV
9 2 (0.97%) Data Centre
9 2 (0.97%) Driving Licence
9 2 (0.97%) Fat Client
9 2 (0.97%) Onboarding
9 2 (0.97%) Thin Client
9 2 (0.97%) Video Conferencing
10 1 (0.49%) Renewable Energy
Operating Systems
1 34 (16.50%) Windows
2 16 (7.77%) Linux
3 9 (4.37%) Android
3 9 (4.37%) Apple iOS
4 8 (3.88%) Windows Server
5 5 (2.43%) Windows 10
6 2 (0.97%) Mac OS
7 1 (0.49%) Amazon Linux
7 1 (0.49%) Unix
7 1 (0.49%) Windows Server 2008
7 1 (0.49%) Windows Server 2012
7 1 (0.49%) Windows Server 2019
Processes & Methodologies
1 115 (55.83%) ITIL
2 88 (42.72%) ITSM
3 57 (27.67%) Service Delivery
4 49 (23.79%) Problem-Solving
5 48 (23.30%) Coaching
6 45 (21.84%) Change Management
7 43 (20.87%) Mentoring
8 32 (15.53%) Continuous Improvement
9 31 (15.05%) Infrastructure Engineering
10 30 (14.56%) Customer Service
11 28 (13.59%) Stakeholder Management
12 26 (12.62%) Service Design
13 23 (11.17%) Infrastructure as Code
14 22 (10.68%) Actionable Insight
14 22 (10.68%) Problem Management
15 18 (8.74%) Business Development
16 17 (8.25%) DevOps
16 17 (8.25%) Migration
16 17 (8.25%) People Management
17 16 (7.77%) Cybersecurity
Programming Languages
1 16 (7.77%) SQL
2 9 (4.37%) Swift
3 5 (2.43%) Bash
4 4 (1.94%) PowerShell
4 4 (1.94%) Python
5 3 (1.46%) Groovy
6 2 (0.97%) T-SQL
Qualifications
1 20 (9.71%) Degree
2 19 (9.22%) Security Cleared
3 17 (8.25%) SC Cleared
4 14 (6.80%) ACCA
5 9 (4.37%) Microsoft Certification
6 6 (2.91%) ITIL Certification
7 4 (1.94%) AWS Certification
7 4 (1.94%) DBS Check
8 3 (1.46%) Azure Certification
8 3 (1.46%) Computer Science Degree
8 3 (1.46%) ITIL Foundation Certificate
9 2 (0.97%) A+ Certification
9 2 (0.97%) CISSP
9 2 (0.97%) Master's Degree
9 2 (0.97%) Network+ Certification
10 1 (0.49%) CISA
10 1 (0.49%) CompTIA Security+
10 1 (0.49%) PMI Certification
Quality Assurance & Compliance
1 18 (8.74%) SLA
2 15 (7.28%) Cyber Essentials
3 14 (6.80%) GAAP
3 14 (6.80%) IFRS
3 14 (6.80%) ISO/IEC 27001
4 7 (3.40%) QA
5 6 (2.91%) COBIT
5 6 (2.91%) GDPR
5 6 (2.91%) NIST
6 5 (2.43%) PCI DSS
7 4 (1.94%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
8 2 (0.97%) PMO
9 1 (0.49%) Cyber Essentials PLUS
9 1 (0.49%) Data Quality
9 1 (0.49%) FISMA
9 1 (0.49%) HIPAA
9 1 (0.49%) HITRUST
9 1 (0.49%) Sarbanes-Oxley
System Software
1 36 (17.48%) Active Directory
2 3 (1.46%) VMware Infrastructure
3 2 (0.97%) IAG
3 2 (0.97%) Terminal Services
4 1 (0.49%) VMware ESXi
Systems Management
1 18 (8.74%) Terraform
2 10 (4.85%) Ansible
3 8 (3.88%) Microsoft Intune
4 7 (3.40%) SCCM
5 6 (2.91%) OpenView
6 5 (2.43%) Systems Management Server (SMS)
7 4 (1.94%) Autotask
8 3 (1.46%) Progress Chef
9 2 (0.97%) Single Sign-On
10 1 (0.49%) vCenter Server
Vendors
1 57 (27.67%) Microsoft
2 19 (9.22%) ServiceNow
3 14 (6.80%) CA
4 8 (3.88%) BMC
5 7 (3.40%) Remedy
6 6 (2.91%) HP
7 5 (2.43%) Rapid7
8 4 (1.94%) Citrix
8 4 (1.94%) Datto
8 4 (1.94%) Google
8 4 (1.94%) VMware
9 3 (1.46%) IBM
10 2 (0.97%) Adobe
10 2 (0.97%) iManage
10 2 (0.97%) Veeam
11 1 (0.49%) Aderant
11 1 (0.49%) Ceridian
11 1 (0.49%) Cisco
11 1 (0.49%) Dynatrace
11 1 (0.49%) Qualys