The table below looks at the statistics for Service Management skills in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 27 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Aug 2014
Same period 2013 Same period 2012
Service Management
Rank 122 151 146
Rank change year-on-year
+29 -5
Permanent jobs citing Service Management 140 93 110
As % of all permanent IT jobs located in the North West 1.91% 1.33% 1.48%
As % of the Processes & Methodologies category 2.33% 1.72% 1.90%
Number of salaries quoted 104 71 88
Average salary £45,250 £50,000 £45,000
Average salary % change year-on-year
-9.50% +11.11%
90% offered a salary of more than £19,350 £27,200 £23,900
10% offered a salary of more than £70,000 £100,000 £60,000
UK excluding London average salary £42,500 £43,500 £41,500
% change year-on-year
-2.29% +4.81%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the North West region.

Processes & Methodologies Category
North West
Permanent IT job ads with a match in the
Processes & Methodologies category
5999 5422 5797
As % of all permanent IT jobs located in the North West 81.88% 77.62% 77.79%
Number of salaries quoted 4767 4591 5047
Average salary £40,000 £38,375 £37,500
Average salary % change year-on-year
+4.23% +2.33%
90% offered a salary of more than £26,500 £26,500 £26,000
10% offered a salary of more than £57,500 £57,500 £55,500
UK excluding London average salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

Service Management
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the North West region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the North West

Service Management
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the North West region.

Service Management Salary Trend in the North West

Service Management
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Service Management across the North West region over the 3 months to 27 August 2014.

Service Management Salary Histogram in the North West

Service Management
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the North West region over the 3 months to 27 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire +14 51 £42,500 -29.16% 7
Manchester -10 50 £46,750 +3.88% 10
Cumbria - 21 £51,250 - 1
Merseyside +3 9 £49,500 -50.50% 1
Lancashire -5 5 £25,500 -8.92% 2
Service Management
England

Service Management
Top 30 Related IT Skills in the North West

For the 6 months to 27 August 2014, IT jobs across the North West region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 198 (75.00%) ITIL
2 101 (38.26%) Finance
3 83 (31.44%) Service Delivery
4 67 (25.38%) Microsoft
5 61 (23.11%) SLA
6 55 (20.83%) MS Excel
7 46 (17.42%) Change Management
8 45 (17.05%) Active Directory
9 44 (16.67%) Security Cleared
10 41 (15.53%) Problem Management
11 39 (14.77%) ITSM
12 38 (14.39%) ITIL Certification
13 37 (14.02%) Windows
14 35 (13.26%) SC Cleared
15 32 (12.12%) SQL
16 31 (11.74%) Management Information System
17 30 (11.36%) MS Office
17 30 (11.36%) Project Management
18 28 (10.61%) Oracle
19 27 (10.23%) MS Exchange
19 27 (10.23%) Stakeholder Management
20 26 (9.85%) Retail
21 24 (9.09%) PRINCE2
21 24 (9.09%) SAN
22 23 (8.71%) Telecoms
23 21 (7.95%) Citrix
23 21 (7.95%) UNIX
24 20 (7.58%) SharePoint
24 20 (7.58%) Degree
25 19 (7.20%) VMware

Service Management
Top Related IT Skills in the North West by Category

For the 6 months to 27 August 2014, IT jobs across the North West region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 27 (10.23%) MS Exchange
2 20 (7.58%) SharePoint
3 12 (4.55%) Exchange Server 2010
4 7 (2.65%) Lync
4 7 (2.65%) CICS
5 3 (1.14%) TPMS
6 2 (0.76%) SharePoint 2010
6 2 (0.76%) LiveLink
7 1 (0.38%) SharePoint Server
7 1 (0.38%) WebSphere
7 1 (0.38%) MS Project Server
7 1 (0.38%) Exchange Server 2007
7 1 (0.38%) Blackberry Enterprise Server
7 1 (0.38%) CMS
7 1 (0.38%) IIS
7 1 (0.38%) SharePoint 2013
7 1 (0.38%) Exchange Server 2013
Applications
1 55 (20.83%) MS Excel
2 30 (11.36%) MS Office
3 1 (0.38%) MS Project
Business Applications
1 4 (1.52%) Oracle Applications
2 1 (0.38%) Dynamics CRM
Cloud Services
1 4 (1.52%) Amazon AWS
2 2 (0.76%) SaaS
3 1 (0.38%) Cloud Computing
Communications & Networking
1 24 (9.09%) SAN
2 16 (6.06%) TCP/IP
3 13 (4.92%) NAS
4 9 (3.41%) LAN
5 8 (3.03%) DNS
6 7 (2.65%) HTTPS
6 7 (2.65%) SSL
6 7 (2.65%) VPN
6 7 (2.65%) WAN
6 7 (2.65%) HTTP
6 7 (2.65%) Network Security
6 7 (2.65%) Intrusion Detection
7 5 (1.89%) Firewall
7 5 (1.89%) Internet
8 4 (1.52%) LDAP
9 3 (1.14%) DHCP
9 3 (1.14%) Wireless
10 2 (0.76%) VoIP
10 2 (0.76%) Intranet
11 1 (0.38%) DSLAM
Database & Business Intelligence
1 15 (5.68%) Data Warehouse
2 10 (3.79%) SQL Server
3 7 (2.65%) Oracle Reports
4 5 (1.89%) Crystal Reports
4 5 (1.89%) SQL Server 2000
4 5 (1.89%) SQL Server 2012
4 5 (1.89%) Oracle Database
5 3 (1.14%) Relational Database
5 3 (1.14%) SQL Server Reporting Services
5 3 (1.14%) SQL Server 2005
5 3 (1.14%) SQL Server Integration Services
5 3 (1.14%) Oracle Database 11g
5 3 (1.14%) SQL Server 2008
5 3 (1.14%) Oracle9i Database
5 3 (1.14%) Oracle Database 10g
6 2 (0.76%) Hadoop
7 1 (0.38%) Big Data
7 1 (0.38%) MySQL
7 1 (0.38%) RDBMS
Development Applications
1 3 (1.14%) QuickTest Pro
2 2 (0.76%) Visual Studio
3 1 (0.38%) JIRA
3 1 (0.38%) Team Foundation Server
General
1 101 (38.26%) Finance
2 26 (9.85%) Retail
3 23 (8.71%) Telecoms
4 16 (6.06%) Banking
5 9 (3.41%) Advertising
6 8 (3.03%) Greek Language
6 8 (3.03%) Polish Language
7 7 (2.65%) Marketing
8 5 (1.89%) Local Government
8 5 (1.89%) Financial Institution
9 3 (1.14%) Back Office
9 3 (1.14%) Legal
10 2 (0.76%) Pharmaceutical
10 2 (0.76%) Corporate Banking
11 1 (0.38%) Retail Banking
11 1 (0.38%) Manufacturing
Job Titles
1 63 (23.86%) Analyst
2 49 (18.56%) Service Manager
3 23 (8.71%) Service Analyst
4 19 (7.20%) Support Engineer
5 17 (6.44%) Support Analyst
6 16 (6.06%) Service Desk Analyst
7 14 (5.30%) Technical Manager
8 12 (4.55%) 2nd Line Support
9 11 (4.17%) Applications Support
10 10 (3.79%) Applications Support Analyst
10 10 (3.79%) Head of IT
10 10 (3.79%) 2nd Line Support Engineer
11 9 (3.41%) Technical Services Manager
11 9 (3.41%) 1st Line Support
12 8 (3.03%) Technical Specialist
12 8 (3.03%) Storage Specialist
12 8 (3.03%) 1st Line Support Engineer
13 7 (2.65%) Applications Manager
13 7 (2.65%) Infrastructure Manager
13 7 (2.65%) Delivery Manager
Libraries, Frameworks & Software Standards
1 13 (4.92%) .NET
2 7 (2.65%) ASP.NET
3 4 (1.52%) Web Services
3 4 (1.52%) Memcached
4 2 (0.76%) CGI
4 2 (0.76%) CSS
5 1 (0.38%) HTML
5 1 (0.38%) COM
5 1 (0.38%) .NET Framework
Miscellaneous
1 31 (11.74%) Management Information System
2 8 (3.03%) Blackberry
3 7 (2.65%) Mainframe
3 7 (2.65%) IBM Mainframe
4 5 (1.89%) PDA
5 4 (1.52%) RMADS
6 3 (1.14%) Computer Science
6 3 (1.14%) Replication
7 2 (0.76%) CLARiiON
7 2 (0.76%) Statistics
7 2 (0.76%) CMDB
7 2 (0.76%) PMI
8 1 (0.38%) Open Source
8 1 (0.38%) Mobile App
8 1 (0.38%) Mathematics
8 1 (0.38%) GIS
8 1 (0.38%) STB
8 1 (0.38%) Economics
8 1 (0.38%) IPTV
Operating Systems
1 37 (14.02%) Windows
2 21 (7.95%) UNIX
3 18 (6.82%) Windows 7
4 15 (5.68%) Linux
5 11 (4.17%) Windows Server 2008
6 7 (2.65%) zOS
7 6 (2.27%) Windows Server 2012
8 4 (1.52%) Windows Server 2003
9 3 (1.14%) Solaris
10 2 (0.76%) Windows 2000
10 2 (0.76%) Windows XP
10 2 (0.76%) Windows Vista
10 2 (0.76%) Windows 2000 Server
11 1 (0.38%) Red Hat Enterprise Linux
11 1 (0.38%) Apple iOS
11 1 (0.38%) Android
Processes & Methodologies
1 198 (75.00%) ITIL
2 83 (31.44%) Service Delivery
3 46 (17.42%) Change Management
4 41 (15.53%) Problem Management
5 39 (14.77%) ITSM
6 30 (11.36%) Project Management
7 27 (10.23%) Stakeholder Management
8 24 (9.09%) PRINCE2
9 19 (7.20%) Supplier Management
10 16 (6.06%) Matrix Management
10 16 (6.06%) Release Management
11 15 (5.68%) Root Cause Analysis
12 14 (5.30%) Capacity Management
12 14 (5.30%) Continuous Improvement
12 14 (5.30%) Change Control
12 14 (5.30%) Performance Management
12 14 (5.30%) PRINCE
12 14 (5.30%) Configuration Management
13 13 (4.92%) Data Analysis
14 12 (4.55%) Incident Management
Programming Languages
1 32 (12.12%) SQL
2 12 (4.55%) C#
3 11 (4.17%) Java
4 10 (3.79%) T-SQL
5 5 (1.89%) VB
5 5 (1.89%) VB.NET
5 5 (1.89%) Perl
5 5 (1.89%) PHP
5 5 (1.89%) VB6
6 4 (1.52%) Bash Shell
7 3 (1.14%) PL/SQL
8 2 (0.76%) PowerHouse
9 1 (0.38%) JavaScript
9 1 (0.38%) Tcl
Qualifications
1 44 (16.67%) Security Cleared
2 38 (14.39%) ITIL Certification
3 35 (13.26%) SC Cleared
4 20 (7.58%) Degree
5 18 (6.82%) Microsoft Certification
6 15 (5.68%) MCP
7 14 (5.30%) MCSA
7 14 (5.30%) Citrix Certification
8 13 (4.92%) PMI Certification
9 12 (4.55%) MCTS
10 11 (4.17%) PMP
10 11 (4.17%) MCSE
11 9 (3.41%) Cisco Certification
11 9 (3.41%) VMware Certified Professional (VCP)
12 8 (3.03%) CCNA
13 6 (2.27%) CCA
13 6 (2.27%) ITIL Foundation Certificate
13 6 (2.27%) MCITP
14 4 (1.52%) MBA
15 3 (1.14%) ISTQB
Quality Assurance & Compliance
1 61 (23.11%) SLA
2 8 (3.03%) QA
3 3 (1.14%) ISO/IEC 27001
System Software
1 45 (17.05%) Active Directory
2 13 (4.92%) VMware Infrastructure
3 7 (2.65%) Snort
4 6 (2.27%) Hyper-V
5 4 (1.52%) Postfix
5 4 (1.52%) Squid
5 4 (1.52%) Varnish
6 3 (1.14%) VMware ESX
7 2 (0.76%) MetaFrame
7 2 (0.76%) vSphere
7 2 (0.76%) VMware Server
8 1 (0.38%) VMware Workstation
Systems Management
1 15 (5.68%) SCCM
1 15 (5.68%) SCOM
2 9 (3.41%) SolarWinds Orion
3 7 (2.65%) McAfee ePO
3 7 (2.65%) Nessus
3 7 (2.65%) Symantec Endpoint Protection
4 6 (2.27%) Backup Exec
5 4 (1.52%) Opscode Chef
5 4 (1.52%) Icinga
5 4 (1.52%) Puppet
5 4 (1.52%) Nagios
6 2 (0.76%) NetBackup
6 2 (0.76%) OpenView
6 2 (0.76%) ServiceCenter
7 1 (0.38%) Tivoli
7 1 (0.38%) Cisco UCCX
Vendors
1 67 (25.38%) Microsoft
2 28 (10.61%) Oracle
3 21 (7.95%) Citrix
4 19 (7.20%) VMware
5 18 (6.82%) HP
6 17 (6.44%) IBM
7 16 (6.06%) Symantec
8 15 (5.68%) McAfee
8 15 (5.68%) Cisco
8 15 (5.68%) Fujitsu
9 13 (4.92%) SolarWinds
10 9 (3.41%) EMC
11 8 (3.03%) Red Hat
12 7 (2.65%) CheckPoint
12 7 (2.65%) Websense
12 7 (2.65%) Juniper
12 7 (2.65%) Splunk
12 7 (2.65%) Lumension
12 7 (2.65%) Becrypt
12 7 (2.65%) LogRhythm
Knutsford, Cheshire
HAYS INFORMATION TECHNOLOGY
Salary: £45000.00 - £55000.00 per annum + Excellent Benefits
Posted: 21 hours ago
Knutsford, Cheshire
HAYS INFORMATION TECHNOLOGY
Salary: £45000.00 - £55000.00 per annum + Excellent Benefits
Posted: 22 hours ago
Manchester, Lancashire
Rullion IT Plus
Salary: £40000 - £40500 per annum + bonus + pension + benefits
Posted: 2 days ago
Knutsford, Cheshire
Proprius Recruitment
Salary: From £40,000 to £50,000 per annum
Posted: 4 days ago
Cheshire
Rullion IT Plus
Posted: 4 days ago
Manchester, Lancashire
Circle Recruitment
Salary: £50000 - £70000 per annum + Benefits
Posted: 5 days ago
Chester, Cheshire
Chassam Contract
Salary: Unspecified
Posted: 6 days ago
Rochdale, Lancashire
Agilisys Professional Services Ltd
Salary: From £17,500 to £19,500 per annum
Posted: 6 days ago
Port Sunlight, Liverpool or Kingston, London
Unilever
Salary: Competitive + Benefits
Posted: 6 days ago
Manchester
Huxley Associates
Salary: competitive
Posted: 6 days ago
Rochdale
Agilisys
Salary: £17500 - £19500
Posted: 7 days ago
Stockport, Cheshire
Net Recruit.co.uk Ltd
Salary: £16,500 - £20,000 DOE
Posted: 14 days ago
Cumbria
Capita - ITIN
Salary: £0.00 - £1 per annum + Competitive
Posted: 14 days ago
Manchester
Adria Solutions Ltd
Salary: £45000 - £55000 per annum + Benefits
Posted: 20 days ago