The table below looks at the statistics for Service Management skills in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 8 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
8 Feb 2016
Same period 2015 Same period 2014
Service Management
Rank 89 82 105
Rank change year-on-year
-7 +23
Permanent jobs citing Service Management 164 223 165
As % of all permanent IT jobs located in the North West 2.89% 3.16% 2.52%
As % of the Processes & Methodologies category 3.35% 3.68% 2.98%
Number of salaries quoted 103 193 148
Average salary £37,000 £43,000 £37,250
Average salary % change year-on-year
-13.95% +15.43%
90% offered a salary of more than £22,500 £20,300 £26,500
10% offered a salary of more than £59,500 £67,500 £80,000
UK excluding London average salary £43,000 £45,000 £42,500
% change year-on-year
-4.44% +5.88%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the North West region.

Processes & Methodologies Category
North West
Permanent IT job ads with a match in the
Processes & Methodologies category
4897 6053 5538
As % of all permanent IT jobs located in the North West 86.43% 85.65% 84.56%
Number of salaries quoted 4054 5134 4633
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £28,500 £27,500 £27,500
10% offered a salary of more than £60,000 £55,000 £60,000
UK excluding London average salary £45,000 £42,500 £42,500
% change year-on-year
+5.88% -

Service Management
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the North West region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the North West

Service Management
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the North West region.

Service Management Salary Trend in the North West

Service Management
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Service Management across the North West region over the 3 months to 8 February 2016.

Service Management Salary Histogram in the North West

Service Management
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the North West region over the 3 months to 8 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +23 98 £39,500 -7.05% 12
Cheshire -25 32 £34,250 -23.88% 3
Merseyside +4 28 £35,000 -41.66% 2
Lancashire +9 4 £19,750 -61.83% 5
Cumbria +1 1 £50,000 -9.09% 1
Service Management
England

Service Management
Top 30 Related IT Skills in the North West

For the 6 months to 8 February 2016, IT jobs across the North West region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 260 (66.67%) ITIL
2 157 (40.26%) Finance
3 128 (32.82%) Service Delivery
4 90 (23.08%) Change Management
5 84 (21.54%) Windows
6 76 (19.49%) ITSM
7 72 (18.46%) Microsoft
8 69 (17.69%) SLA
9 66 (16.92%) SQL
10 65 (16.67%) Legal
11 63 (16.15%) Management Information System
12 62 (15.90%) Degree
13 61 (15.64%) Continuous Improvement
13 61 (15.64%) Project Management
14 59 (15.13%) Law
15 52 (13.33%) Banking
16 50 (12.82%) ITIL Certification
17 47 (12.05%) Analytical Skills
18 46 (11.79%) Active Directory
18 46 (11.79%) MS Office
19 45 (11.54%) Risk Management
19 45 (11.54%) Windows 7
20 42 (10.77%) Windows Server
21 40 (10.26%) Incident Management
21 40 (10.26%) Citrix
22 39 (10.00%) Problem Management
23 38 (9.74%) Release Management
23 38 (9.74%) ITIL V3
24 36 (9.23%) Oracle
25 35 (8.97%) SQL Server

Service Management
Top Related IT Skills in the North West by Category

For the 6 months to 8 February 2016, IT jobs across the North West region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 33 (8.46%) Blackberry Enterprise Server
2 30 (7.69%) MS Exchange
3 20 (5.13%) Exchange Server 2010
3 20 (5.13%) SharePoint
4 12 (3.08%) Exchange Server 2007
5 10 (2.56%) CMS
6 6 (1.54%) IIS
7 5 (1.28%) BizTalk Server
8 4 (1.03%) NetWeaver
9 3 (0.77%) Exchange Server 2013
9 3 (0.77%) Oracle Coherence
9 3 (0.77%) Skype for Business
10 2 (0.51%) SharePoint Server
11 1 (0.26%) SAS
11 1 (0.26%) SharePoint 2013
Applications
1 46 (11.79%) MS Office
2 32 (8.21%) MS Excel
3 5 (1.28%) MS PowerPoint
3 5 (1.28%) MS Visio
4 1 (0.26%) Adobe Creative Suite
4 1 (0.26%) MS Project
Business Applications
1 4 (1.03%) assyst
1 4 (1.03%) SAP BPC
2 3 (0.77%) Dynamics CRM
2 3 (0.77%) Remedy ITSM
2 3 (0.77%) SAP R/3
3 2 (0.51%) Oracle Applications
4 1 (0.26%) Dynamics AX
4 1 (0.26%) SAP Oil and Gas
4 1 (0.26%) Visualfiles
Cloud Services
1 7 (1.79%) Office 365
2 3 (0.77%) Amazon AWS
3 2 (0.51%) Google Apps
Communications & Networking
1 29 (7.44%) VPN
2 19 (4.87%) Internet
2 19 (4.87%) TCP/IP
3 12 (3.08%) Firewall
4 10 (2.56%) LAN
5 9 (2.31%) Broadband
5 9 (2.31%) DNS
5 9 (2.31%) VoIP
5 9 (2.31%) WAN
6 8 (2.05%) DHCP
7 7 (1.79%) Wireless
8 4 (1.03%) IPsec
8 4 (1.03%) Network Security
8 4 (1.03%) SMTP
9 3 (0.77%) SAN
9 3 (0.77%) Wi-Fi
10 2 (0.51%) 802.11
10 2 (0.51%) BGP
10 2 (0.51%) MPLS
10 2 (0.51%) TACACS
Database & Business Intelligence
1 35 (8.97%) SQL Server
2 19 (4.87%) BusinessObjects
3 13 (3.33%) Relational Database
4 11 (2.82%) MySQL
5 9 (2.31%) Oracle Database
6 4 (1.03%) Crystal Reports
6 4 (1.03%) Pentaho
6 4 (1.03%) SAP BW
7 3 (0.77%) Data Warehouse
8 2 (0.51%) SQL Server 2008
9 1 (0.26%) DB2
9 1 (0.26%) GIS
9 1 (0.26%) Oracle Database 10g
9 1 (0.26%) Oracle Database 11g
9 1 (0.26%) Oracle Database 12c
9 1 (0.26%) Oracle9i Database
9 1 (0.26%) SQL Server 2005
9 1 (0.26%) SQL Server Integration Services
9 1 (0.26%) SQL Server Reporting Services
Development Applications
1 10 (2.56%) Team Foundation Server
2 4 (1.03%) Git (software)
3 2 (0.51%) MSI
4 1 (0.26%) HP UFT
4 1 (0.26%) InstallShield
4 1 (0.26%) JIRA
4 1 (0.26%) Visual Studio
4 1 (0.26%) WiX
General
1 157 (40.26%) Finance
2 65 (16.67%) Legal
3 59 (15.13%) Law
4 52 (13.33%) Banking
5 30 (7.69%) German Language
6 23 (5.90%) Retail
7 12 (3.08%) Investment Banking
7 12 (3.08%) Marketing
8 11 (2.82%) Manufacturing
8 11 (2.82%) Telecoms
9 8 (2.05%) Publishing
10 7 (1.79%) Corporate Banking
11 4 (1.03%) Military
11 4 (1.03%) Pharmaceutical
12 3 (0.77%) Back Office
13 2 (0.51%) Retail Banking
14 1 (0.26%) Billing
14 1 (0.26%) Local Government
Job Titles
1 95 (24.36%) Analyst
2 74 (18.97%) Service Manager
3 39 (10.00%) Service Analyst
3 39 (10.00%) Support Analyst
4 34 (8.72%) IT Manager
4 34 (8.72%) ITIL Manager
5 33 (8.46%) Applications Support
6 28 (7.18%) ITIL Service Manager
7 24 (6.15%) IT Services Manager
8 22 (5.64%) Service Desk Analyst
9 21 (5.38%) Services Delivery Manager
10 20 (5.13%) 1st Line Support
10 20 (5.13%) Change and Release Manager
10 20 (5.13%) Change Manager
10 20 (5.13%) Technical Leader
11 19 (4.87%) Release Manager
12 18 (4.62%) 1st Line Support Analyst
12 18 (4.62%) 2nd Line Support
13 17 (4.36%) Delivery Manager
14 16 (4.10%) Infrastructure Manager
Libraries, Frameworks & Software Standards
1 22 (5.64%) .NET
2 9 (2.31%) Web Services
3 7 (1.79%) Middleware
4 5 (1.28%) CSS
4 5 (1.28%) SAP Basis
4 5 (1.28%) SAP Business Workflow
5 4 (1.03%) CSS3
5 4 (1.03%) HTML
5 4 (1.03%) HTML5
5 4 (1.03%) jQuery
5 4 (1.03%) OAuth
5 4 (1.03%) REST
5 4 (1.03%) SAP BSP
5 4 (1.03%) SAPUI5
5 4 (1.03%) Sass
5 4 (1.03%) SOAP
5 4 (1.03%) Software Packaging
5 4 (1.03%) Web Dynpro
6 3 (0.77%) ASP.NET
6 3 (0.77%) WCF
Miscellaneous
1 63 (16.15%) Management Information System
2 47 (12.05%) Analytical Skills
3 34 (8.72%) Blackberry
4 13 (3.33%) iPad
4 13 (3.33%) Video Conferencing
5 12 (3.08%) iPhone
5 12 (3.08%) Statistics
6 11 (2.82%) Data Centre
7 10 (2.56%) Life Science
8 9 (2.31%) Data Integration
9 8 (2.05%) Enterprise Software
10 5 (1.28%) Computer Science
10 5 (1.28%) User Experience
10 5 (1.28%) Visualisation
11 4 (1.03%) Distributed Denial-of-Service
11 4 (1.03%) FMCG
12 3 (0.77%) CMDB
12 3 (0.77%) PMI
13 2 (0.51%) Mainframe
13 2 (0.51%) Thin Client
Operating Systems
1 84 (21.54%) Windows
2 45 (11.54%) Windows 7
3 42 (10.77%) Windows Server
4 23 (5.90%) Windows Server 2008
5 22 (5.64%) Unix
6 9 (2.31%) Linux
6 9 (2.31%) Windows 8
7 7 (1.79%) Windows XP
8 6 (1.54%) Android
9 5 (1.28%) AIX
9 5 (1.28%) Windows 10
9 5 (1.28%) Windows Server 2003
10 4 (1.03%) Solaris
10 4 (1.03%) Windows Server 2012
11 3 (0.77%) Red Hat Enterprise Linux
12 2 (0.51%) Apple iOS
13 1 (0.26%) HPUX
13 1 (0.26%) Windows 2000
Processes & Methodologies
1 260 (66.67%) ITIL
2 128 (32.82%) Service Delivery
3 90 (23.08%) Change Management
4 76 (19.49%) ITSM
5 61 (15.64%) Continuous Improvement
5 61 (15.64%) Project Management
6 45 (11.54%) Risk Management
7 40 (10.26%) Incident Management
8 39 (10.00%) Problem Management
9 38 (9.74%) ITIL V3
9 38 (9.74%) Release Management
10 35 (8.97%) Agile Software Development
10 35 (8.97%) Stakeholder Management
11 25 (6.41%) PRINCE2
12 23 (5.90%) Supplier Management
13 21 (5.38%) Waterfall
14 20 (5.13%) Configuration Management
15 18 (4.62%) Document Management
15 18 (4.62%) Information Security
16 17 (4.36%) Performance Management
Programming Languages
1 66 (16.92%) SQL
2 18 (4.62%) Java
3 13 (3.33%) C
4 9 (2.31%) T-SQL
5 8 (2.05%) PowerShell
6 7 (1.79%) ABAP
6 7 (1.79%) VB.NET
7 6 (1.54%) C#
8 4 (1.03%) JavaScript
8 4 (1.03%) Python
8 4 (1.03%) VBScript
9 2 (0.51%) Lua
9 2 (0.51%) PHP
10 1 (0.26%) PL/SQL
10 1 (0.26%) VB
10 1 (0.26%) VBA
10 1 (0.26%) XPath
Qualifications
1 62 (15.90%) Degree
2 50 (12.82%) ITIL Certification
3 19 (4.87%) Microsoft Certification
4 14 (3.59%) MOS
4 14 (3.59%) Security Cleared
5 13 (3.33%) SC Cleared
6 11 (2.82%) ITIL Foundation Certificate
6 11 (2.82%) MCDST
7 10 (2.56%) MCP
8 7 (1.79%) CISA
8 7 (1.79%) CISM
8 7 (1.79%) CISSP
8 7 (1.79%) Citrix Certification
8 7 (1.79%) ISEB
9 6 (1.54%) PMI Certification
10 5 (1.28%) MCSE
11 4 (1.03%) Cisco Certification
12 3 (0.77%) DV Cleared
12 3 (0.77%) MCSA
12 3 (0.77%) PMP
Quality Assurance & Compliance
1 69 (17.69%) SLA
2 9 (2.31%) QA
3 7 (1.79%) ISO/IEC 27001
4 3 (0.77%) RMADS
5 2 (0.51%) Data Quality
5 2 (0.51%) ISO27002
6 1 (0.26%) COBIT
6 1 (0.26%) Sarbanes-Oxley
System Software
1 46 (11.79%) Active Directory
2 21 (5.38%) Terminal Server
3 11 (2.82%) VMware Infrastructure
3 11 (2.82%) XenApp
4 7 (1.79%) XenDesktop
5 4 (1.03%) Hyper-V
6 3 (0.77%) Postfix
7 2 (0.51%) Terminal Services
8 1 (0.26%) Microsoft App-V
8 1 (0.26%) Oracle RAC
Systems Management
1 14 (3.59%) SCCM
2 8 (2.05%) Norton AntiVirus
3 4 (1.03%) Systems Management Server (SMS)
4 3 (0.77%) SCOM
4 3 (0.77%) Symantec Endpoint Protection
4 3 (0.77%) Unicenter
5 2 (0.51%) FortiGate
5 2 (0.51%) SCVMM
6 1 (0.26%) Cisco CUCM
6 1 (0.26%) Data Guard
6 1 (0.26%) Foglight
6 1 (0.26%) Oracle RMAN
6 1 (0.26%) Symantec Enterprise Vault
6 1 (0.26%) WMI
Vendors
1 72 (18.46%) Microsoft
2 40 (10.26%) Citrix
3 36 (9.23%) Oracle
4 22 (5.64%) AppSense
4 22 (5.64%) Remedy
5 15 (3.85%) SAP
5 15 (3.85%) VMware
6 13 (3.33%) IBM
6 13 (3.33%) Intel Security
7 12 (3.08%) Teradata
8 11 (2.82%) Symantec
9 10 (2.56%) Cisco
10 7 (1.79%) OpenText
11 6 (1.54%) Dell
11 6 (1.54%) Hummingbird
12 5 (1.28%) Adobe
12 5 (1.28%) iManage
12 5 (1.28%) Interwoven
12 5 (1.28%) ServiceNow
13 4 (1.03%) Altiris
Barnoldswick, Lancashire
Send
Salary: From £16,000 to £16,000 per annum
Posted: 2 days ago
Prescot, Merseyside
Reed Technology
Salary: £45000 - £55000 per annum
Posted: 2 days ago
North West England
Capita plc
Salary: £0.00 per annum + £negotiable
Posted: 3 days ago
Manchester, Lancashire
Robert Half
Salary: £30000 per annum + Benefits
Posted: 4 days ago
Manchester, Lancashire
Oscar
Salary: £30000 - £35000 per annum
Posted: 4 days ago
Blackpool, Lancashire
HAYS INFORMATION TECHNOLOGY
Salary: £19000.00 - £22000.00 per annum
Posted: 5 days ago
Manchester, Lancashire
Rullion IT Plus
Salary: £25000 - £26000 per annum
Posted: 6 days ago
North West
Nigel Frank International Ltd
Posted: 6 days ago
Warrington, Cheshire
Rullion IT Plus
Posted: 6 days ago
Manchester, Lancashire
Manchester Airport Group
Salary: From £26,140 to £32,674 per annum
Posted: 10 days ago
Manchester, Lancashire
Manchester Airport Group
Salary: From £38,000 to £57,000 per annum
Posted: 10 days ago
Manchester, Lancashire
Manchester Airport Group
Salary: From £34,997 to £43,747 per annum + Benefits
Posted: 10 days ago
Cumbria
Capita Defence & Security Resourcing
Salary: £40000 - £60000 per annum + Benefits
Posted: 12 days ago
Leyland, Lancashire
AWD online
Salary: circa £30,000 + Benefits
Posted: 12 days ago
Manchester, Lancashire
The Co-operative Group
Salary: £38,500 - £48,000 + excellent benefits
Posted: 13 days ago
Wilmslow, Cheshire
Frontline Consultancy
Salary: Competitive + benefits
Posted: 16 days ago
Oldham
Bluetown Online LTD
Salary: £22000 - £25000 per annum
Posted: 17 days ago
North West England
Volaris Exec
Salary: £120000 - £150000 per annum + Comprehensive Benefits
Posted: 17 days ago
Manchester, Lancashire
Outsourcery Hosting Ltd
Salary: From £21,000 to £27,000 per annum
Posted: 19 days ago
Manchester
Adria Solutions Ltd
Salary: £18000 - £22000 per annum + Benefits
Posted: 19 days ago
Manchester
Nigel Frank International Ltd
Salary: £40000 - £45000 per annum + car
Posted: 25 days ago
Manchester
Adria Solutions Ltd
Salary: £45000 - £50000 per annum + Fantastic Benefits
Posted: 26 days ago