The table below looks at the statistics for Service Management skills in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 20 November 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
20 Nov 2014
Same period 2013 Same period 2012
Service Management
Rank 109 139 115
Rank change year-on-year
+30 -24
Permanent jobs citing Service Management 177 114 158
As % of all permanent IT jobs located in the North West 2.38% 1.67% 2.21%
As % of the Processes & Methodologies category 2.84% 2.07% 2.78%
Number of salaries quoted 157 87 118
Average salary £42,500 £37,500 £42,500
Average salary % change year-on-year
+13.33% -11.76%
90% offered a salary of more than £20,000 £25,675 £26,000
10% offered a salary of more than £63,250 £55,250 £65,000
UK excluding London average salary £42,500 £45,000 £41,500
% change year-on-year
-5.55% +8.43%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the North West region.

Processes & Methodologies Category
North West
Permanent IT job ads with a match in the
Processes & Methodologies category
6223 5507 5693
As % of all permanent IT jobs located in the North West 83.74% 80.59% 79.73%
Number of salaries quoted 5336 4629 4972
Average salary £40,000 £38,500 £37,500
Average salary % change year-on-year
+3.89% +2.66%
90% offered a salary of more than £27,500 £27,000 £27,000
10% offered a salary of more than £60,000 £55,000 £55,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Service Management
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the North West region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the North West

Service Management
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the North West region.

Service Management Salary Trend in the North West

Service Management
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Service Management across the North West region over the 3 months to 20 November 2014.

Service Management Salary Histogram in the North West

Service Management
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the North West region over the 3 months to 20 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +5 94 £40,000 -11.11% 14
Cheshire +25 58 £42,500 +21.42% 3
Merseyside +18 14 £20,000 -46.66%
Lancashire -8 5 £24,750 -10.00%
Cumbria 0 2 £10,500 -64.40% 1
Service Management
England

Service Management
Top 30 Related IT Skills in the North West

For the 6 months to 20 November 2014, IT jobs across the North West region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 226 (71.52%) ITIL
2 119 (37.66%) Finance
3 100 (31.65%) Service Delivery
4 87 (27.53%) SLA
5 77 (24.37%) Microsoft
6 72 (22.78%) Change Management
7 57 (18.04%) MS Excel
8 48 (15.19%) Incident Management
9 47 (14.87%) Problem Management
9 47 (14.87%) Stakeholder Management
10 46 (14.56%) Project Management
11 45 (14.24%) Security Cleared
12 41 (12.97%) Analytical Skills
12 41 (12.97%) MS Office
12 41 (12.97%) PRINCE2
13 40 (12.66%) SC Cleared
14 39 (12.34%) Degree
15 35 (11.08%) Windows
15 35 (11.08%) SQL
16 33 (10.44%) ITSM
17 32 (10.13%) Risk Management
17 32 (10.13%) Oracle
18 30 (9.49%) MCP
18 30 (9.49%) Active Directory
19 29 (9.18%) Financial Institution
20 27 (8.54%) VMware
21 25 (7.91%) HP
21 25 (7.91%) ITIL Certification
22 24 (7.59%) Microsoft Certification
22 24 (7.59%) Management Information System

Service Management
Top Related IT Skills in the North West by Category

For the 6 months to 20 November 2014, IT jobs across the North West region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 19 (6.01%) SharePoint
2 17 (5.38%) MS Exchange
3 12 (3.80%) Exchange Server 2010
4 9 (2.85%) Lync
4 9 (2.85%) IIS
4 9 (2.85%) IBM Notes
5 4 (1.27%) TPMS
6 3 (0.95%) Apache
7 2 (0.63%) Exchange Server 2007
7 2 (0.63%) Blackberry Enterprise Server
8 1 (0.32%) CMS
8 1 (0.32%) Exchange Server 2003
8 1 (0.32%) SharePoint Server
8 1 (0.32%) MS Project Server
8 1 (0.32%) Lotus Domino
8 1 (0.32%) Office Communications Server
8 1 (0.32%) SharePoint 2010
8 1 (0.32%) SharePoint 2013
8 1 (0.32%) Exchange Server 2013
Applications
1 57 (18.04%) MS Excel
2 41 (12.97%) MS Office
3 3 (0.95%) MS Project
4 1 (0.32%) Spreadsheet
Business Applications
1 7 (2.22%) Dynamics AX
2 6 (1.90%) Dynamics CRM
3 4 (1.27%) Oracle Applications
Cloud Services
1 6 (1.90%) Office 365
2 1 (0.32%) Cloud Computing
2 1 (0.32%) SaaS
Communications & Networking
1 17 (5.38%) SAN
2 11 (3.48%) LAN
3 9 (2.85%) TCP/IP
3 9 (2.85%) DNS
3 9 (2.85%) Firewall
4 6 (1.90%) NAS
4 6 (1.90%) VPN
4 6 (1.90%) WAN
4 6 (1.90%) Wireless
5 4 (1.27%) DHCP
5 4 (1.27%) LDAP
6 3 (0.95%) Intranet
6 3 (0.95%) Internet
7 2 (0.63%) FTP
7 2 (0.63%) VoIP
8 1 (0.32%) MGCP
8 1 (0.32%) H.323
8 1 (0.32%) Cisco IOS
8 1 (0.32%) Network Security
8 1 (0.32%) Cisco ASA
Database & Business Intelligence
1 18 (5.70%) SQL Server
2 12 (3.80%) SQL Server 2012
3 10 (3.16%) SQL Server 2008
3 10 (3.16%) Hadoop
3 10 (3.16%) SQL Server Integration Services
4 9 (2.85%) Data Warehouse
5 5 (1.58%) Crystal Reports
5 5 (1.58%) SQL Server 2000
6 4 (1.27%) Oracle Database
6 4 (1.27%) Relational Database
7 3 (0.95%) SQL Server Reporting Services
7 3 (0.95%) SQL Server 2005
7 3 (0.95%) Oracle Database 11g
7 3 (0.95%) Oracle Reports
7 3 (0.95%) Oracle9i Database
7 3 (0.95%) MySQL
7 3 (0.95%) Oracle Database 10g
8 1 (0.32%) RDBMS
8 1 (0.32%) Big Data
Development Applications
1 9 (2.85%) QuickTest Pro
2 8 (2.53%) Team Foundation Server
3 1 (0.32%) Visual Studio
3 1 (0.32%) JIRA
General
1 119 (37.66%) Finance
2 29 (9.18%) Financial Institution
3 21 (6.65%) Banking
4 12 (3.80%) Local Government
5 11 (3.48%) Retail
6 8 (2.53%) Law
7 7 (2.22%) Marketing
8 6 (1.90%) Legal
8 6 (1.90%) Manufacturing
9 4 (1.27%) Telecoms
10 3 (0.95%) Advertising
10 3 (0.95%) Publishing
11 2 (0.63%) Pharmaceutical
11 2 (0.63%) Back Office
12 1 (0.32%) Billing
12 1 (0.32%) Retail Banking
Job Titles
1 87 (27.53%) Analyst
2 64 (20.25%) Service Manager
3 41 (12.97%) Service Analyst
4 37 (11.71%) Service Desk Analyst
5 19 (6.01%) Support Analyst
5 19 (6.01%) IT Services Manager
6 16 (5.06%) Infrastructure Manager
7 15 (4.75%) Project Manager
8 14 (4.43%) Consultant
8 14 (4.43%) Delivery Manager
9 12 (3.80%) Test Manager
9 12 (3.80%) 1st Line Support
9 12 (3.80%) Services Delivery Manager
10 11 (3.48%) Infrastructure Project Manager
11 9 (2.85%) Head of IT
12 8 (2.53%) Architect
13 7 (2.22%) Technical Manager
13 7 (2.22%) Environment Manager
13 7 (2.22%) 1st Line Support Analyst
14 6 (1.90%) Applications Manager
Libraries, Frameworks & Software Standards
1 8 (2.53%) .NET
1 8 (2.53%) ASP.NET
2 4 (1.27%) Memcached
3 2 (0.63%) HTML
3 2 (0.63%) CSS
4 1 (0.32%) Web Services
4 1 (0.32%) EDI
4 1 (0.32%) .NET Framework
4 1 (0.32%) COM
Miscellaneous
1 41 (12.97%) Analytical Skills
2 24 (7.59%) Management Information System
3 7 (2.22%) Blackberry
4 5 (1.58%) PDA
5 4 (1.27%) RMADS
5 4 (1.27%) Cryptography
5 4 (1.27%) PKI
5 4 (1.27%) Algorithms
5 4 (1.27%) User Experience
6 3 (0.95%) CMDB
6 3 (0.95%) GIS
6 3 (0.95%) Replication
6 3 (0.95%) Statistics
6 3 (0.95%) Computer Science
7 2 (0.63%) CLARiiON
7 2 (0.63%) PMI
8 1 (0.32%) Economics
8 1 (0.32%) Life Science
8 1 (0.32%) Mathematics
8 1 (0.32%) FMCG
Operating Systems
1 35 (11.08%) Windows
2 18 (5.70%) Windows Server 2008
3 16 (5.06%) UNIX
4 14 (4.43%) Windows Server 2012
4 14 (4.43%) Linux
5 8 (2.53%) Windows 7
6 6 (1.90%) Windows XP
7 5 (1.58%) Windows Server 2003
8 4 (1.27%) Windows 8
9 2 (0.63%) Windows 2000 Server
9 2 (0.63%) Solaris
10 1 (0.32%) Android
10 1 (0.32%) Apple iOS
Processes & Methodologies
1 226 (71.52%) ITIL
2 100 (31.65%) Service Delivery
3 72 (22.78%) Change Management
4 48 (15.19%) Incident Management
5 47 (14.87%) Problem Management
5 47 (14.87%) Stakeholder Management
6 46 (14.56%) Project Management
7 41 (12.97%) PRINCE2
8 33 (10.44%) ITSM
9 32 (10.13%) Risk Management
10 23 (7.28%) PRINCE
10 23 (7.28%) Continuous Improvement
11 21 (6.65%) Agile Software Development
12 20 (6.33%) Supplier Management
12 20 (6.33%) Line Management
13 18 (5.70%) Content Management
14 17 (5.38%) Performance Management
15 16 (5.06%) Release Management
16 15 (4.75%) Time Management
17 14 (4.43%) Change Control
Programming Languages
1 35 (11.08%) SQL
2 11 (3.48%) Java
3 7 (2.22%) PowerShell
4 6 (1.90%) PHP
5 5 (1.58%) C#
5 5 (1.58%) Perl
5 5 (1.58%) VB6
5 5 (1.58%) VB
5 5 (1.58%) VB.NET
6 4 (1.27%) Bash Shell
6 4 (1.27%) T-SQL
7 3 (0.95%) PL/SQL
8 2 (0.63%) JavaScript
9 1 (0.32%) Tcl
9 1 (0.32%) Shell Script
Qualifications
1 45 (14.24%) Security Cleared
2 40 (12.66%) SC Cleared
3 39 (12.34%) Degree
4 30 (9.49%) MCP
5 25 (7.91%) ITIL Certification
6 24 (7.59%) Microsoft Certification
7 17 (5.38%) ISEB
8 16 (5.06%) ISTQB
9 15 (4.75%) MCTS
9 15 (4.75%) MCSA
9 15 (4.75%) CCNA
9 15 (4.75%) Cisco Certification
10 13 (4.11%) PMI Certification
11 11 (3.48%) PMP
11 11 (3.48%) ITIL Foundation Certificate
12 10 (3.16%) MCSE
12 10 (3.16%) MCITP
13 9 (2.85%) VMware Certified Professional (VCP)
13 9 (2.85%) CCA
13 9 (2.85%) Citrix Certification
Quality Assurance & Compliance
1 87 (27.53%) SLA
2 15 (4.75%) QA
3 5 (1.58%) PCI DSS
3 5 (1.58%) ISO/IEC 27001
4 2 (0.63%) ISO 9001
System Software
1 30 (9.49%) Active Directory
2 13 (4.11%) Hyper-V
3 10 (3.16%) VMware Infrastructure
4 4 (1.27%) Varnish
4 4 (1.27%) Postfix
4 4 (1.27%) Squid
5 3 (0.95%) VMware ESX
5 3 (0.95%) vSphere
6 2 (0.63%) Oracle RMAN
6 2 (0.63%) MetaFrame
6 2 (0.63%) VMware Server
7 1 (0.32%) XenApp
Systems Management
1 18 (5.70%) SCCM
2 11 (3.48%) OpenView
3 10 (3.16%) SCOM
3 10 (3.16%) Backup Exec
4 9 (2.85%) SolarWinds Orion
4 9 (2.85%) Systems Management Server (SMS)
5 4 (1.27%) Nagios
5 4 (1.27%) Puppet
5 4 (1.27%) Opscode Chef
5 4 (1.27%) Icinga
6 2 (0.63%) ServiceCenter
6 2 (0.63%) Foglight
6 2 (0.63%) Tivoli
6 2 (0.63%) Tivoli Storage Manager
7 1 (0.32%) Cisco UCCX
7 1 (0.32%) Cisco CUCM
Vendors
1 77 (24.37%) Microsoft
2 32 (10.13%) Oracle
3 27 (8.54%) VMware
4 25 (7.91%) HP
5 21 (6.65%) Citrix
6 18 (5.70%) Cisco
7 13 (4.11%) SolarWinds
8 11 (3.48%) McAfee
9 10 (3.16%) Sophos
9 10 (3.16%) Symantec
10 9 (2.85%) Lotus
11 6 (1.90%) IBM
12 5 (1.58%) EMC
12 5 (1.58%) Splunk
12 5 (1.58%) ArcSight
12 5 (1.58%) Capita
13 4 (1.27%) Hitachi
14 3 (0.95%) Dell
14 3 (0.95%) Red Hat
14 3 (0.95%) LANDesk
Manchester, Lancashire
Rullion IT Plus
Salary: £34000 - £43000 per annum
Posted: 12 hours ago
Manchester, Lancashire
Circle Recruitment
Salary: £17000 - £20000 per annum + Bonus + Benefits
Posted: Yesterday
Manchester, Lancashire
Circle Recruitment
Salary: £18000 - £22000 per annum + Benefits
Posted: 3 days ago
Stockport, Cheshire
Circle Recruitment
Salary: £18000 - £19000 per annum + Benefits
Posted: 3 days ago
Stockport, Cheshire
Circle Recruitment
Salary: £20000 - £26000 per annum + Benefits
Posted: 3 days ago
Stockport, Cheshire
Circle Recruitment
Salary: £32000 - £38000 per annum + Benefits
Posted: 3 days ago
Northwich, Cheshire
TribePost.co.uk
Salary: £18-22K, DOE
Posted: 3 days ago
Manchester
Adria Solutions Ltd
Salary: £45000 - £50000 per annum + Benefits
Posted: 7 days ago
Manchester, Lancashire
JD Williams Group Ltd
Salary: £Competitive
Posted: 7 days ago
Greater Manchester
Nigel Frank International Limited - Newcastle
Salary: £40000 - £45000 per annum + car, healthcare scheme and 25 days holiday
Posted: 8 days ago
Manchester
Nigel Frank International Limited - Newcastle
Salary: £40000 - £45000 per annum + car, 28 days' holiday
Posted: 9 days ago
Warrington
Recruitment Genius
Salary: £24000 - £29000 per annum
Posted: 10 days ago
Manchester, Lancashire
ANS
Salary: £15 - £15000 per annum + Benefits
Posted: 10 days ago
Carlisle
Capita - ITIN
Salary: competitive
Posted: 14 days ago
Stockport
Applause IT Innovation
Salary: £21000 - £27000 per annum + bens
Posted: 19 days ago
Stockport. Cheshire
Net Recruit.co.uk Ltd
Salary: Competitive
Posted: 22 days ago
Stockport, Cheshire
Net Recruit.co.uk Ltd
Salary: £16,500 - £20,000 DOE
Posted: 23 days ago
Alderley Edge, Cheshire
Pets at Home
Salary: up to £45,000
Posted: 27 days ago