The table below looks at the statistics for Service Management skills in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 27 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Mar 2015
Same period 2014 Same period 2013
Service Management
Rank 82 122 166
Rank change year-on-year
+40 +44
Permanent jobs citing Service Management 197 150 96
As % of all permanent IT jobs located in the North West 2.98% 2.17% 1.30%
As % of the Processes & Methodologies category 3.58% 2.62% 1.64%
Number of salaries quoted 164 113 74
Average salary £42,500 £40,000 £62,000
Average salary % change year-on-year
+6.25% -35.48%
90% offered a salary of more than £24,825 £25,000 £35,000
10% offered a salary of more than £75,000 £80,000 £80,000
UK excluding London average salary £45,000 £45,000 £45,000
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the North West region.

Processes & Methodologies Category
North West
Permanent IT job ads with a match in the
Processes & Methodologies category
5497 5733 5858
As % of all permanent IT jobs located in the North West 83.20% 82.85% 79.59%
Number of salaries quoted 4454 4665 4831
Average salary £40,000 £40,000 £37,500
Average salary % change year-on-year
- +6.66%
90% offered a salary of more than £27,500 £27,000 £25,000
10% offered a salary of more than £57,500 £59,889 £55,000
UK excluding London average salary £43,275 £42,500 £40,000
% change year-on-year
+1.82% +6.25%

Service Management
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the North West region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the North West

Service Management
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the North West region.

Service Management Salary Trend in the North West

Service Management
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Service Management across the North West region over the 3 months to 27 March 2015.

Service Management Salary Histogram in the North West

Service Management
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the North West region over the 3 months to 27 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -1 87 £40,000 +5.26% 17
Cheshire +42 64 £45,000 +7.14% 8
Cumbria - 16 £100,000 - 3
Merseyside +10 15 £40,000 -39.16% 3
Lancashire +15 14 £48,500 +38.57%
Service Management
England

Service Management
Top 30 Related IT Skills in the North West

For the 6 months to 27 March 2015, IT jobs across the North West region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 236 (64.31%) ITIL
2 111 (30.25%) Finance
3 92 (25.07%) Microsoft
4 90 (24.52%) Service Delivery
5 86 (23.43%) SLA
6 79 (21.53%) Change Management
7 68 (18.53%) Windows
8 61 (16.62%) Project Management
9 59 (16.08%) Analytical Skills
10 58 (15.80%) Incident Management
11 57 (15.53%) ITSM
12 56 (15.26%) MS Excel
13 47 (12.81%) SQL
13 47 (12.81%) SQL Server
14 46 (12.53%) Security Cleared
15 45 (12.26%) MS Office
16 44 (11.99%) Problem Management
17 43 (11.72%) SC Cleared
17 43 (11.72%) PRINCE2
17 43 (11.72%) Stakeholder Management
18 41 (11.17%) Degree
19 40 (10.90%) HP
20 39 (10.63%) Oracle
21 33 (8.99%) Management Information System
22 31 (8.45%) Risk Management
23 30 (8.17%) Active Directory
24 29 (7.90%) Financial Institution
25 28 (7.63%) Cisco
26 27 (7.36%) MCP
26 27 (7.36%) VMware

Service Management
Top Related IT Skills in the North West by Category

For the 6 months to 27 March 2015, IT jobs across the North West region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 21 (5.72%) IBM Notes
2 19 (5.18%) SharePoint
3 18 (4.90%) MS Exchange
3 18 (4.90%) IIS
4 9 (2.45%) Apache
5 8 (2.18%) WebSphere
6 6 (1.63%) Exchange Server 2010
7 4 (1.09%) Exchange Server 2013
8 3 (0.82%) SharePoint 2013
8 3 (0.82%) WebLogic
8 3 (0.82%) Lync
8 3 (0.82%) JBoss
9 2 (0.54%) Blackberry Enterprise Server
9 2 (0.54%) Drupal
10 1 (0.27%) Office Communications Server
10 1 (0.27%) Exchange Server 2007
10 1 (0.27%) Exchange Server 2003
10 1 (0.27%) Site Server
Applications
1 56 (15.26%) MS Excel
2 45 (12.26%) MS Office
3 2 (0.54%) Acrobat
4 1 (0.27%) Spreadsheet
Business Applications
1 5 (1.36%) Dynamics CRM
2 4 (1.09%) Dynamics AX
Cloud Services
1 8 (2.18%) Amazon AWS
1 8 (2.18%) Office 365
2 4 (1.09%) Amazon EC2
3 2 (0.54%) SaaS
4 1 (0.27%) PaaS
4 1 (0.27%) IaaS
Communications & Networking
1 18 (4.90%) SAN
2 17 (4.63%) Firewall
2 17 (4.63%) Wireless
3 13 (3.54%) VPN
4 10 (2.72%) NAS
5 6 (1.63%) TCP/IP
6 5 (1.36%) DNS
6 5 (1.36%) Internet
6 5 (1.36%) LAN
6 5 (1.36%) SMS
6 5 (1.36%) Network Security
7 4 (1.09%) VoIP
7 4 (1.09%) DHCP
8 3 (0.82%) FTP
8 3 (0.82%) WAN
9 2 (0.54%) VLAN
10 1 (0.27%) Cisco IOS
10 1 (0.27%) Cisco ASA
10 1 (0.27%) Intranet
10 1 (0.27%) Unified Communications
Database & Business Intelligence
1 47 (12.81%) SQL Server
2 21 (5.72%) DB2
3 17 (4.63%) Data Warehouse
3 17 (4.63%) Ingres
4 14 (3.81%) SQL Server Integration Services
4 14 (3.81%) SQL Server 2012
5 12 (3.27%) SQL Server 2008
5 12 (3.27%) DB2 UDB
5 12 (3.27%) OLTP
6 10 (2.72%) Crystal Reports
7 6 (1.63%) SQL Server Reporting Services
7 6 (1.63%) Relational Database
8 5 (1.36%) MySQL
9 3 (0.82%) SQL Server 2000
9 3 (0.82%) Oracle Database
10 2 (0.54%) Hadoop
10 2 (0.54%) SQL Server Analysis Services
10 2 (0.54%) Oracle BI EE
10 2 (0.54%) QlikView
11 1 (0.27%) Oracle Database 11g
Development Applications
1 9 (2.45%) Team Foundation Server
2 5 (1.36%) Subversion
3 3 (0.82%) Visual Studio
3 3 (0.82%) QuickTest Pro
4 2 (0.54%) Git (software)
General
1 111 (30.25%) Finance
2 29 (7.90%) Financial Institution
3 23 (6.27%) Telecoms
4 12 (3.27%) Publishing
5 11 (3.00%) Banking
5 11 (3.00%) Retail
5 11 (3.00%) Local Government
6 9 (2.45%) Manufacturing
7 7 (1.91%) Law
8 5 (1.36%) Legal
9 2 (0.54%) Retail Banking
9 2 (0.54%) Corporate Banking
9 2 (0.54%) Marketing
10 1 (0.27%) German Language
10 1 (0.27%) Back Office
Job Titles
1 95 (25.89%) Analyst
2 78 (21.25%) Service Manager
3 42 (11.44%) Delivery Manager
4 41 (11.17%) Service Analyst
5 37 (10.08%) Service Desk Analyst
6 36 (9.81%) IT Services Manager
7 25 (6.81%) Services Delivery Manager
8 24 (6.54%) Architect
9 23 (6.27%) Consultant
10 20 (5.45%) Support Analyst
11 14 (3.81%) Solutions Architect
11 14 (3.81%) Release Analyst
12 13 (3.54%) DBA
12 13 (3.54%) Developer
13 12 (3.27%) Operations Manager
13 12 (3.27%) Teradata DBA
14 11 (3.00%) 3rd Line Support Engineer
14 11 (3.00%) 3rd Line Support
14 11 (3.00%) Support Engineer
15 10 (2.72%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 17 (4.63%) .NET
2 14 (3.81%) Web Services
3 13 (3.54%) ASP.NET
4 11 (3.00%) HTML
5 10 (2.72%) XML
6 8 (2.18%) J2EE
6 8 (2.18%) CSS
7 5 (1.36%) WSDL
8 4 (1.09%) jQuery
8 4 (1.09%) HTML5
9 3 (0.82%) CSS3
9 3 (0.82%) JSP
9 3 (0.82%) Servlets
9 3 (0.82%) Struts
9 3 (0.82%) EJB
9 3 (0.82%) XSD
9 3 (0.82%) Hibernate
10 2 (0.54%) Cocoa
10 2 (0.54%) Ajax
10 2 (0.54%) JSON
Miscellaneous
1 59 (16.08%) Analytical Skills
2 33 (8.99%) Management Information System
3 17 (4.63%) Statistics
4 14 (3.81%) Economics
5 10 (2.72%) Clustering
6 8 (2.18%) Mainframe
7 5 (1.36%) AS400
8 4 (1.09%) NHS
8 4 (1.09%) Blackberry
8 4 (1.09%) iPhone
8 4 (1.09%) Mobile App
9 3 (0.82%) VUI
9 3 (0.82%) IBM Mainframe
9 3 (0.82%) Algorithms
9 3 (0.82%) Replication
9 3 (0.82%) IVR
9 3 (0.82%) Cryptography
9 3 (0.82%) PKI
9 3 (0.82%) PDA
10 2 (0.54%) Computer Science
Operating Systems
1 68 (18.53%) Windows
2 25 (6.81%) Linux
3 16 (4.36%) Windows Server 2012
4 15 (4.09%) Windows Server 2008
5 14 (3.81%) UNIX
6 9 (2.45%) Windows 7
7 6 (1.63%) Windows Server 2003
7 6 (1.63%) Windows 8
7 6 (1.63%) Windows XP
8 5 (1.36%) VMS
8 5 (1.36%) Mac OS X
8 5 (1.36%) AIX
8 5 (1.36%) HPUX
8 5 (1.36%) Solaris
8 5 (1.36%) Android
9 3 (0.82%) Apple iOS
Processes & Methodologies
1 236 (64.31%) ITIL
2 90 (24.52%) Service Delivery
3 79 (21.53%) Change Management
4 61 (16.62%) Project Management
5 58 (15.80%) Incident Management
6 57 (15.53%) ITSM
7 44 (11.99%) Problem Management
8 43 (11.72%) Stakeholder Management
8 43 (11.72%) PRINCE2
9 31 (8.45%) Risk Management
10 27 (7.36%) Agile Software Development
11 25 (6.81%) Business Analysis
11 25 (6.81%) Supplier Management
12 24 (6.54%) Data Analysis
13 20 (5.45%) Analytics
14 19 (5.18%) Time Management
15 17 (4.63%) Continuous Improvement
15 17 (4.63%) Risk Assessment
16 16 (4.36%) Release Management
17 14 (3.81%) Programme Management
Programming Languages
1 47 (12.81%) SQL
2 14 (3.81%) Java
3 12 (3.27%) JavaScript
3 12 (3.27%) T-SQL
3 12 (3.27%) PowerShell
4 10 (2.72%) C#
5 9 (2.45%) VB.NET
6 5 (1.36%) VB
6 5 (1.36%) PHP
7 3 (0.82%) Perl
7 3 (0.82%) VB6
8 2 (0.54%) ActionScript
8 2 (0.54%) C
8 2 (0.54%) Objective-C
8 2 (0.54%) C++
9 1 (0.27%) PL/SQL
9 1 (0.27%) Shell Script
Qualifications
1 46 (12.53%) Security Cleared
2 43 (11.72%) SC Cleared
3 41 (11.17%) Degree
4 27 (7.36%) MCP
5 18 (4.90%) ITIL Certification
6 13 (3.54%) ISEB
7 12 (3.27%) ISTQB
8 10 (2.72%) DV Cleared
8 10 (2.72%) Microsoft Certification
9 9 (2.45%) ITIL Foundation Certificate
9 9 (2.45%) ISTQB Foundation Certification
10 6 (1.63%) CCA
11 5 (1.36%) CISSP
12 4 (1.09%) MCSE
13 3 (0.82%) CCNA
13 3 (0.82%) Cisco Certification
13 3 (0.82%) ACCA
13 3 (0.82%) MCITP
13 3 (0.82%) ICAEW
13 3 (0.82%) CIPFA
Quality Assurance & Compliance
1 86 (23.43%) SLA
2 11 (3.00%) ISO/IEC 27001
2 11 (3.00%) QA
3 4 (1.09%) PCI DSS
4 2 (0.54%) ISO 9001
System Software
1 30 (8.17%) Active Directory
2 13 (3.54%) VMware Infrastructure
3 11 (3.00%) vSphere
4 10 (2.72%) XenDesktop
5 9 (2.45%) Hyper-V
6 4 (1.09%) XenApp
7 1 (0.27%) VMware ESX
Systems Management
1 21 (5.72%) Systems Management Server (SMS)
1 21 (5.72%) OpenView
2 19 (5.18%) SCCM
3 8 (2.18%) Tivoli Storage Manager
4 6 (1.63%) SCOM
5 3 (0.82%) Tivoli
6 1 (0.27%) Cisco UCCX
6 1 (0.27%) Cisco CUCM
Vendors
1 92 (25.07%) Microsoft
2 40 (10.90%) HP
3 39 (10.63%) Oracle
4 28 (7.63%) Cisco
5 27 (7.36%) VMware
6 21 (5.72%) Lotus
7 20 (5.45%) Citrix
8 18 (4.90%) Teradata
9 12 (3.27%) Sybase
10 11 (3.00%) NetApp
11 10 (2.72%) IBM
11 10 (2.72%) Meraki
12 7 (1.91%) EMC
13 5 (1.36%) Sun
13 5 (1.36%) Novell
13 5 (1.36%) Veritas
13 5 (1.36%) ServiceNow
14 4 (1.09%) TOWER Software
14 4 (1.09%) Splunk
14 4 (1.09%) ArcSight
Cheshire
Hays IT - Uk Posting account
Salary: £100000.00 - £120000.00 per annum + package
Posted: Yesterday
Manchester, Lancashire
ECS
Salary: Competitive
Posted: Yesterday
Runcorn, Cheshire
Senitor Associates
Salary: £26000 per annum
Posted: 2 days ago
Salford, Lancashire
Outsourcery Hosting Ltd
Salary: From £21,000 to £27,000 per annum plus Bonus, Pension and Benefits
Posted: 2 days ago
Stockport, Cheshire
Circle Recruitment
Salary: £20000 - £28000 per annum + Excellent Benefits
Posted: 3 days ago
Whitehaven
Capita - ITIN
Salary: £26000.00 - £29000.00 per annum
Posted: 3 days ago
Knutsford, Cheshire
Experis Ltd
Salary: £60000.00 - £65000.00 per annum
Posted: 4 days ago
Manchester
Adria Solutions Ltd
Salary: £35000 - £45000 per annum + Benefits
Posted: 6 days ago
Liverpool, Merseyside
Yodel
Salary: Great Benefits
Posted: 6 days ago
Stockport
Applause IT Innovation
Salary: £23000 - £28000 per annum + bens
Posted: 8 days ago
Rochdale, Lancashire
Zen Internet Ltd
Salary: Up to £25,000 per annum depending on experience + benefits
Posted: 9 days ago
Cumbria
Capita - ITMS
Salary: £60000 - £100000 per annum + Benefits
Posted: 12 days ago
Manchester
Bluefire Consulting
Salary: £40000 - £45000 per annum + Excellent Benefits
Posted: 12 days ago
Stockport
Applause IT Innovation
Salary: £38000 - £42000 per annum
Posted: 15 days ago
Manchester
Bluefire Consulting
Salary: £27000 - £28000 per annum
Posted: 16 days ago
Stockport
Net Recruit.co.uk Ltd
Salary: £15000 - £25000 per annum, Benefits: company benefits, subject to skills and experience
Posted: 16 days ago
Cumbria
Capita - ITMS
Salary: £80000 - £130000 per annum + + Benefits + Bonus
Posted: 16 days ago
Greater Manchester
Hays IT - Uk Posting account
Salary: £50000.00 - £65000.00 per annum
Posted: 16 days ago
Warrington, Cheshire
Sopra Steria Recruitment
Salary: Up to £50,000 per annum
Posted: 17 days ago
Manchester
Bluefire Consulting
Salary: £40000 - £45000 per annum + Excellent Benefits
Posted: 20 days ago