The first table below looks at the demand for Service Management skills in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 28 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the North West region.

Location
3 months to
28 Jul 2014
Same period 2013 Same period 2012
Service Management
Rank 136 152 146
Rank change year-on-year
+16 -6
Permanent jobs citing Service Management 119 101 112
As % of all permanent IT jobs located in the North West 1.67% 1.39% 1.49%
As % of the Processes & Methodologies category 2.05% 1.79% 1.95%
Number of salaries quoted 77 89 102
Average salary £44,000 £50,000 £45,000
Average salary % change year-on-year
-12.00% +11.11%
90% offered a salary of more than £19,000 £27,500 £28,250
10% offered a salary of more than £71,500 £100,000 £66,750
UK excluding London average salary £44,000 £42,500 £42,500
% change year-on-year
+3.52% -
Processes & Methodologies Category
North West
Permanent IT job ads with a match in the
Processes & Methodologies category
5799 5646 5735
As % of all permanent IT jobs located in the North West 81.17% 77.89% 76.39%
Number of salaries quoted 4609 4785 5038
Average salary £40,000 £37,500 £37,500
Average salary % change year-on-year
+6.66% -
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £57,500 £60,000 £56,500
UK excluding London average salary £42,500 £40,500 £40,000
% change year-on-year
+4.93% +1.25%
Service Management
England

Service Management
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the North West region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the North West

Service Management
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the North West region.

Service Management Salary Trend in the North West

Service Management
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Service Management across the North West region over the 3 months to 28 July 2014.

Service Management Salary Histogram in the North West

Service Management
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the North West region over the 3 months to 28 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire +7 44 £30,000 -53.84% 1
Manchester -36 36 £36,250 -19.44% 4
Cumbria - 23 £55,000 - 4
Merseyside -1 11 £70,000 -30.00% 2
Lancashire -5 1 £23,000 - 2
Service Management
England

Service Management
Top 30 Related IT Skills in the North West

For the 6 months to 28 July 2014, IT jobs across the North West region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 203 (79.30%) ITIL
2 91 (35.55%) Finance
3 70 (27.34%) Service Delivery
4 69 (26.95%) Microsoft
5 67 (26.17%) SLA
6 58 (22.66%) Security Cleared
7 54 (21.09%) Problem Management
8 51 (19.92%) MS Excel
9 47 (18.36%) Active Directory
10 43 (16.80%) ITIL Certification
10 43 (16.80%) ITSM
11 42 (16.41%) Change Management
12 40 (15.63%) Windows
13 36 (14.06%) SC Cleared
14 33 (12.89%) Retail
15 32 (12.50%) Management Information System
16 30 (11.72%) PRINCE2
17 27 (10.55%) MS Office
17 27 (10.55%) MS Exchange
18 26 (10.16%) SAN
19 25 (9.77%) Telecoms
20 24 (9.38%) Oracle
21 22 (8.59%) SharePoint
22 21 (8.20%) Citrix
23 20 (7.81%) Microsoft Certification
23 20 (7.81%) IBM
23 20 (7.81%) SQL
23 20 (7.81%) Degree
23 20 (7.81%) Windows 7
24 19 (7.42%) Project Management

Service Management
Top Related IT Skills in the North West by Category

For the 6 months to 28 July 2014, IT jobs across the North West region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 27 (10.55%) MS Exchange
2 22 (8.59%) SharePoint
3 12 (4.69%) Exchange Server 2010
4 8 (3.13%) CICS
5 7 (2.73%) Lync
6 4 (1.56%) TPMS
7 3 (1.17%) SharePoint 2013
8 2 (0.78%) SharePoint 2010
8 2 (0.78%) LiveLink
9 1 (0.39%) CMS
9 1 (0.39%) SharePoint Server
9 1 (0.39%) IIS
9 1 (0.39%) Blackberry Enterprise Server
9 1 (0.39%) WebSphere
9 1 (0.39%) Exchange Server 2007
9 1 (0.39%) Exchange Server 2013
Applications
1 51 (19.92%) MS Excel
2 27 (10.55%) MS Office
3 1 (0.39%) MS PowerPoint
3 1 (0.39%) MS Visio
Business Applications
1 3 (1.17%) Oracle EBS
2 2 (0.78%) Oracle Applications
3 1 (0.39%) Dynamics CRM
Cloud Services
1 4 (1.56%) Amazon AWS
2 2 (0.78%) SaaS
3 1 (0.39%) Cloud Computing
Communications & Networking
1 26 (10.16%) SAN
2 16 (6.25%) TCP/IP
3 15 (5.86%) NAS
4 9 (3.52%) VPN
5 8 (3.13%) WAN
5 8 (3.13%) HTTP
6 7 (2.73%) Intrusion Detection
6 7 (2.73%) LAN
6 7 (2.73%) HTTPS
6 7 (2.73%) SSL
6 7 (2.73%) Internet
6 7 (2.73%) Network Security
7 6 (2.34%) Firewall
8 5 (1.95%) DNS
8 5 (1.95%) VoIP
9 4 (1.56%) LDAP
10 3 (1.17%) Broadband
11 2 (0.78%) Intranet
12 1 (0.39%) Wi-Fi
12 1 (0.39%) Wireless
Database & Business Intelligence
1 13 (5.08%) Data Warehouse
2 7 (2.73%) Oracle Reports
3 3 (1.17%) SQL Server
3 3 (1.17%) Oracle Database
3 3 (1.17%) Relational Database
4 1 (0.39%) SQL Server Reporting Services
4 1 (0.39%) SQL Server Integration Services
4 1 (0.39%) SQL Server 2005
4 1 (0.39%) Oracle Database 10g
4 1 (0.39%) RDBMS
4 1 (0.39%) Oracle9i Database
4 1 (0.39%) MySQL
4 1 (0.39%) Oracle Database 11g
4 1 (0.39%) SQL Server 2008
4 1 (0.39%) Hadoop
4 1 (0.39%) Big Data
Development Applications
1 2 (0.78%) Visual Studio
2 1 (0.39%) Team Foundation Server
General
1 91 (35.55%) Finance
2 33 (12.89%) Retail
3 25 (9.77%) Telecoms
4 12 (4.69%) Banking
5 11 (4.30%) Advertising
6 8 (3.13%) Greek Language
6 8 (3.13%) Polish Language
7 4 (1.56%) Local Government
7 4 (1.56%) Financial Institution
7 4 (1.56%) Back Office
8 2 (0.78%) Pharmaceutical
8 2 (0.78%) Corporate Banking
8 2 (0.78%) Legal
9 1 (0.39%) Manufacturing
9 1 (0.39%) Marketing
9 1 (0.39%) Retail Banking
Job Titles
1 64 (25.00%) Analyst
2 35 (13.67%) Service Manager
3 28 (10.94%) Service Analyst
4 19 (7.42%) Support Engineer
4 19 (7.42%) Service Desk Analyst
5 16 (6.25%) Technical Manager
6 14 (5.47%) 2nd Line Support
7 13 (5.08%) Support Analyst
8 11 (4.30%) Technical Services Manager
9 10 (3.91%) 2nd Line Support Engineer
10 9 (3.52%) 1st Line Support
10 9 (3.52%) Technical Design Authority
11 8 (3.13%) 1st Line Support Engineer
11 8 (3.13%) Storage Specialist
11 8 (3.13%) Technical Specialist
11 8 (3.13%) Problem Manager
12 7 (2.73%) Infrastructure Engineer
12 7 (2.73%) Change Manager
12 7 (2.73%) Applications Manager
12 7 (2.73%) Security Specialist
Libraries, Frameworks & Software Standards
1 8 (3.13%) .NET
2 4 (1.56%) Memcached
2 4 (1.56%) Web Services
3 3 (1.17%) CGI
4 2 (0.78%) ASP.NET
4 2 (0.78%) CSS
5 1 (0.39%) COM
5 1 (0.39%) HTML
5 1 (0.39%) .NET Framework
Miscellaneous
1 32 (12.50%) Management Information System
2 9 (3.52%) Mainframe
2 9 (3.52%) IBM Mainframe
3 8 (3.13%) Blackberry
4 4 (1.56%) RMADS
5 3 (1.17%) Computer Science
6 2 (0.78%) CMDB
6 2 (0.78%) Statistics
6 2 (0.78%) CLARiiON
7 1 (0.39%) GIS
7 1 (0.39%) Replication
7 1 (0.39%) Economics
7 1 (0.39%) STB
7 1 (0.39%) IPTV
7 1 (0.39%) Mathematics
7 1 (0.39%) Mobile App
Operating Systems
1 40 (15.63%) Windows
2 20 (7.81%) Windows 7
3 15 (5.86%) UNIX
4 12 (4.69%) Windows Server 2008
5 10 (3.91%) Linux
6 8 (3.13%) Windows Server 2012
6 8 (3.13%) zOS
7 5 (1.95%) Windows Server 2003
8 4 (1.56%) Windows XP
9 2 (0.78%) Windows 2000 Server
9 2 (0.78%) Windows Vista
9 2 (0.78%) Windows 2000
9 2 (0.78%) Solaris
10 1 (0.39%) Red Hat Enterprise Linux
10 1 (0.39%) Android
10 1 (0.39%) Apple iOS
Processes & Methodologies
1 203 (79.30%) ITIL
2 70 (27.34%) Service Delivery
3 54 (21.09%) Problem Management
4 43 (16.80%) ITSM
5 42 (16.41%) Change Management
6 30 (11.72%) PRINCE2
7 19 (7.42%) Project Management
8 16 (6.25%) Incident Management
9 15 (5.86%) Stakeholder Management
9 15 (5.86%) Matrix Management
10 13 (5.08%) Data Analysis
10 13 (5.08%) Configuration Management
10 13 (5.08%) Root Cause Analysis
10 13 (5.08%) Capacity Management
11 12 (4.69%) Performance Management
12 11 (4.30%) ITIL V3
13 10 (3.91%) Agile Software Development
13 10 (3.91%) Supplier Management
14 9 (3.52%) Project Planning
14 9 (3.52%) Service Desk Management
Programming Languages
1 20 (7.81%) SQL
2 8 (3.13%) T-SQL
3 7 (2.73%) C#
4 5 (1.95%) Perl
4 5 (1.95%) PHP
5 4 (1.56%) Bash Shell
6 1 (0.39%) PL/SQL
6 1 (0.39%) Java
6 1 (0.39%) JavaScript
6 1 (0.39%) Tcl
Qualifications
1 58 (22.66%) Security Cleared
2 43 (16.80%) ITIL Certification
3 36 (14.06%) SC Cleared
4 20 (7.81%) Microsoft Certification
4 20 (7.81%) Degree
5 17 (6.64%) MCP
6 16 (6.25%) MCSA
7 14 (5.47%) Citrix Certification
8 12 (4.69%) PRINCE2 Certification
8 12 (4.69%) MCTS
9 11 (4.30%) MCSE
10 9 (3.52%) VMware Certified Professional (VCP)
11 8 (3.13%) Cisco Certification
11 8 (3.13%) MCITP
12 7 (2.73%) CCNA
13 6 (2.34%) CCA
14 5 (1.95%) ITIL Foundation Certificate
15 2 (0.78%) PMP
15 2 (0.78%) PMI Certification
15 2 (0.78%) CISSP
Quality Assurance & Compliance
1 67 (26.17%) SLA
2 3 (1.17%) ISO/IEC 27001
3 1 (0.39%) ISO 9001
System Software
1 47 (18.36%) Active Directory
2 13 (5.08%) VMware Infrastructure
3 7 (2.73%) Snort
4 6 (2.34%) Hyper-V
5 4 (1.56%) Varnish
5 4 (1.56%) Postfix
5 4 (1.56%) Squid
6 3 (1.17%) VMware Server
7 2 (0.78%) vSphere
7 2 (0.78%) MetaFrame
8 1 (0.39%) VMware ESX
8 1 (0.39%) VMware Workstation
Systems Management
1 17 (6.64%) SCCM
2 15 (5.86%) SCOM
3 9 (3.52%) SolarWinds Orion
4 7 (2.73%) Nessus
4 7 (2.73%) Symantec Endpoint Protection
4 7 (2.73%) McAfee ePO
5 6 (2.34%) Backup Exec
6 4 (1.56%) Opscode Chef
6 4 (1.56%) Puppet
6 4 (1.56%) Nagios
7 2 (0.78%) ServiceCenter
7 2 (0.78%) OpenView
7 2 (0.78%) NetBackup
8 1 (0.39%) Tivoli
8 1 (0.39%) Cisco UCCX
Vendors
1 69 (26.95%) Microsoft
2 24 (9.38%) Oracle
3 21 (8.20%) Citrix
4 20 (7.81%) IBM
5 17 (6.64%) VMware
6 16 (6.25%) Fujitsu
6 16 (6.25%) HP
6 16 (6.25%) Symantec
7 15 (5.86%) McAfee
7 15 (5.86%) Cisco
8 13 (5.08%) SolarWinds
9 9 (3.52%) EMC
9 9 (3.52%) Red Hat
10 8 (3.13%) ServiceNow
10 8 (3.13%) CheckPoint
11 7 (2.73%) Blue Coat
11 7 (2.73%) Websense
11 7 (2.73%) Juniper
11 7 (2.73%) Qualys
11 7 (2.73%) IronPort
Wirral, Merseyside
Steria
Salary: From £49,000 to £49,000 per annum
Posted: 14 hours ago
Leigh, Lancashire
Key Computers
Salary: 23-28k depending on experience
Posted: 4 days ago
Wirral, Merseyside
Steria
Salary: From £45,000 to £49,000 per annum
Posted: 5 days ago
Barrow-In-Furness, Cumbria
ReThink Recruitment
Salary: £1 per annum + Negotiable
Posted: 6 days ago
North West
Rullion IT Plus
Salary: £40000 - £50000 per annum + Package
Posted: 6 days ago
Lancashire
The One Group
Salary: £30k - 35k per year + Benefits
Posted: 6 days ago
Manchester, Lancashire
Laterooms Ltd
Salary: Competitive Salary + Benefits + Bonus
Posted: 10 days ago
Manchester, Lancashire
Laterooms Ltd
Salary: Competitive Salary + Benefits + Bonus
Posted: 10 days ago
Manchester, Lancashire
The Co-operative Group
Salary: From £32,760 to £40,950 per annum + excellent benefits
Posted: 12 days ago
Manchester
Adria Solutions Ltd
Salary: £16000 - £18000 per annum + Benefits
Posted: 17 days ago
Barrow-In-Furness
Capita - ITIN
Salary: £00 - £1 per annum + Competitive
Posted: 19 days ago
Barrow-In-Furness
Capita - ITIN
Salary: £00.00 - £1 per annum + Competitive
Posted: 19 days ago
Barrow-In-Furness
Capita - ITIN
Salary: £0.00 - £1 per annum + Competitive
Posted: 19 days ago
Cheshire
Hays IT - Uk Posting account
Salary: £50000.00 - £80000.00 per annum + Excellent package
Posted: 24 days ago