The first table below looks at the demand for Service Management skills in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 16 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the North West region.

Location
3 months to
16 Apr 2014
Same period 2013 Same period 2012
Service Management
Rank 128 162 169
Rank change year-on-year
+34 +7
Permanent jobs citing Service Management 142 96 80
As % of all permanent IT jobs located in the North West 1.96% 1.28% 1.12%
As % of the Processes & Methodologies category 2.41% 1.63% 1.49%
Number of salaries quoted 97 73 68
Average salary £40,000 £50,000 £38,750
Average salary % change year-on-year
-20.00% +29.03%
90% offered a salary of more than £24,500 £28,000 £25,250
10% offered a salary of more than £74,900 £80,000 £65,500
UK excluding London average salary £45,000 £45,000 £45,000
Processes & Methodologies Category
North West
Permanent IT job ads with a match in the
Processes & Methodologies category
5895 5879 5372
As % of all permanent IT jobs located in the North West 81.24% 78.29% 74.99%
Number of salaries quoted 4784 4840 4696
Average salary £40,000 £37,500 £37,000
Average salary % change year-on-year
+6.66% +1.35%
90% offered a salary of more than £26,500 £25,500 £25,000
10% offered a salary of more than £55,000 £55,000 £57,500
UK excluding London average salary £42,500 £40,000 £40,052
% change year-on-year
+6.25% -0.12%
Service Management
England

Service Management
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the North West region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the North West

Service Management
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the North West region.

Service Management Salary Trend in the North West

Service Management
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Service Management across the North West region over the 3 months to 16 April 2014.

Service Management Salary Histogram in the North West

Service Management
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the North West region over the 3 months to 16 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Manchester +44 92 £35,000 -15.15% 13
Cheshire -8 28 £41,000 -33.87% 8
Merseyside +2 16 £70,750 +135.83% 2
Lancashire +6 4 £38,750 +68.47% 1
Service Management
England

Service Management
Top 30 Related IT Skills in the North West

For the 6 months to 16 April 2014, IT jobs across the North West region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 228 (76.51%) ITIL
2 91 (30.54%) Service Delivery
3 90 (30.20%) Microsoft
4 80 (26.85%) Finance
5 71 (23.83%) SLA
6 60 (20.13%) Windows
7 52 (17.45%) Problem Management
8 51 (17.11%) MS Excel
9 48 (16.11%) ITSM
10 43 (14.43%) Degree
11 42 (14.09%) Security Cleared
12 41 (13.76%) SQL
13 39 (13.09%) ITIL Certification
14 38 (12.75%) PRINCE2
15 35 (11.74%) Oracle
15 35 (11.74%) Active Directory
16 31 (10.40%) Telecoms
17 29 (9.73%) Change Management
17 29 (9.73%) Retail
18 28 (9.40%) SAN
19 27 (9.06%) Project Management
19 27 (9.06%) UNIX
19 27 (9.06%) Incident Management
20 25 (8.39%) Symantec
21 24 (8.05%) .NET
21 24 (8.05%) SharePoint
21 24 (8.05%) Stakeholder Management
21 24 (8.05%) VMware
22 23 (7.72%) Citrix
22 23 (7.72%) VMware Infrastructure

Service Management
Top Related IT Skills in the North West by Category

For the 6 months to 16 April 2014, IT jobs across the North West region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 24 (8.05%) SharePoint
2 17 (5.70%) MS Exchange
3 7 (2.35%) IBM Notes
4 6 (2.01%) CICS
5 5 (1.68%) TPMS
6 4 (1.34%) IIS
7 3 (1.01%) SharePoint 2013
8 2 (0.67%) CMS
8 2 (0.67%) LiveLink
8 2 (0.67%) FileNet
8 2 (0.67%) Lync
8 2 (0.67%) OpenStack
9 1 (0.34%) Exchange Server 2013
9 1 (0.34%) Exchange Server 2010
9 1 (0.34%) Exchange Server 2007
9 1 (0.34%) Exchange Server 2003
9 1 (0.34%) SharePoint 2010
9 1 (0.34%) Moodle
Applications
1 51 (17.11%) MS Excel
2 16 (5.37%) MS Office
3 3 (1.01%) MS Visio
4 2 (0.67%) MS PowerPoint
5 1 (0.34%) Spreadsheet
Business Applications
1 5 (1.68%) Dynamics CRM
1 5 (1.68%) Oracle CRM
2 4 (1.34%) Oracle EBS
2 4 (1.34%) Dynamics AX
3 2 (0.67%) TIBCO iProcess
4 1 (0.34%) Infor M3
4 1 (0.34%) Lawson
Cloud Services
1 9 (3.02%) Amazon AWS
2 4 (1.34%) SaaS
3 3 (1.01%) IaaS
4 2 (0.67%) Microsoft Azure
4 2 (0.67%) Cloud Computing
4 2 (0.67%) PaaS
Communications & Networking
1 28 (9.40%) SAN
2 17 (5.70%) Internet
3 12 (4.03%) Firewall
3 12 (4.03%) WAN
4 8 (2.68%) TCP/IP
4 8 (2.68%) LAN
4 8 (2.68%) VoIP
4 8 (2.68%) SSL
5 7 (2.35%) NAS
5 7 (2.35%) HTTP
6 6 (2.01%) HTTPS
6 6 (2.01%) VPN
6 6 (2.01%) Intrusion Detection
6 6 (2.01%) Network Security
7 5 (1.68%) Fibre Channel
7 5 (1.68%) iSCSI
8 4 (1.34%) Broadband
9 3 (1.01%) Wireless
9 3 (1.01%) DNS
10 2 (0.67%) DHCP
Database & Business Intelligence
1 20 (6.71%) SQL Server
2 4 (1.34%) SQL Server 2000
2 4 (1.34%) SQL Server Reporting Services
2 4 (1.34%) SQL Server Integration Services
2 4 (1.34%) SQL Server 2012
3 3 (1.01%) SQL Server 2005
3 3 (1.01%) Crystal Reports
3 3 (1.01%) Oracle Reports
4 2 (0.67%) DB2
4 2 (0.67%) SQL Server 2008
5 1 (0.34%) Big Data
5 1 (0.34%) MySQL
Development Applications
1 6 (2.01%) Visual Studio
2 3 (1.01%) QALoad
2 3 (1.01%) Selenium
2 3 (1.01%) jMock
2 3 (1.01%) SilkPerformer
2 3 (1.01%) EasyMock
2 3 (1.01%) TestPartner
2 3 (1.01%) QuickTest Pro
2 3 (1.01%) LoadRunner
2 3 (1.01%) JUnit
General
1 80 (26.85%) Finance
2 31 (10.40%) Telecoms
3 29 (9.73%) Retail
4 14 (4.70%) Banking
5 7 (2.35%) Manufacturing
6 6 (2.01%) Back Office
7 5 (1.68%) Greek Language
7 5 (1.68%) Polish Language
7 5 (1.68%) Advertising
8 3 (1.01%) Marketing
8 3 (1.01%) Legal
9 2 (0.67%) Financial Institution
9 2 (0.67%) Corporate Banking
10 1 (0.34%) German Language
10 1 (0.34%) Retail Banking
10 1 (0.34%) Automotive
10 1 (0.34%) Military
Job Titles
1 50 (16.78%) Analyst
2 45 (15.10%) Service Manager
3 24 (8.05%) Service Analyst
4 20 (6.71%) 2nd Line Support
5 19 (6.38%) Support Engineer
6 17 (5.70%) Support Analyst
7 15 (5.03%) Service Desk Analyst
8 14 (4.70%) Consultant
8 14 (4.70%) IT Support
9 13 (4.36%) Infrastructure Manager
10 11 (3.69%) 2nd Line Support Engineer
11 10 (3.36%) 3rd Line Support
11 10 (3.36%) Team Leader
11 10 (3.36%) Delivery Manager
11 10 (3.36%) Service Assurance Manager
12 9 (3.02%) Technical Design Authority
12 9 (3.02%) Technical Manager
12 9 (3.02%) Services Delivery Manager
13 8 (2.68%) Support Consultant
14 7 (2.35%) Backup Engineer
Libraries, Frameworks & Software Standards
1 24 (8.05%) .NET
2 12 (4.03%) Web Services
3 8 (2.68%) ASP.NET
4 4 (1.34%) Middleware
5 3 (1.01%) CGI
6 2 (0.67%) JMS
6 2 (0.67%) J2EE
6 2 (0.67%) JSP
6 2 (0.67%) EJB
6 2 (0.67%) LAMP
6 2 (0.67%) RESTful
6 2 (0.67%) WCF
7 1 (0.34%) jQuery
7 1 (0.34%) CSS
7 1 (0.34%) XML
7 1 (0.34%) HTML
Miscellaneous
1 16 (5.37%) Management Information System
2 11 (3.69%) Firmware
3 9 (3.02%) Mainframe
4 7 (2.35%) IBM Mainframe
4 7 (2.35%) Blackberry
5 6 (2.01%) CLARiiON
6 5 (1.68%) Mobile Computing
6 5 (1.68%) Replication
7 3 (1.01%) Computer Science
7 3 (1.01%) CESG
8 2 (0.67%) CMDB
9 1 (0.34%) Fat Client
9 1 (0.34%) Smartphone
9 1 (0.34%) PDA
9 1 (0.34%) Statistics
9 1 (0.34%) Social Media
9 1 (0.34%) Video Conferencing
9 1 (0.34%) Handset
9 1 (0.34%) BBC
9 1 (0.34%) Thin Client
Operating Systems
1 60 (20.13%) Windows
2 27 (9.06%) UNIX
3 21 (7.05%) Windows Server 2003
4 17 (5.70%) Windows Server 2008
5 16 (5.37%) Windows 7
6 9 (3.02%) Linux
6 9 (3.02%) Windows XP
7 6 (2.01%) Windows Server 2012
8 4 (1.34%) zOS
9 1 (0.34%) Windows 8
9 1 (0.34%) Windows Vista
9 1 (0.34%) Windows 2000 Server
9 1 (0.34%) Red Hat Enterprise Linux
9 1 (0.34%) Windows 2000
Processes & Methodologies
1 228 (76.51%) ITIL
2 91 (30.54%) Service Delivery
3 52 (17.45%) Problem Management
4 48 (16.11%) ITSM
5 38 (12.75%) PRINCE2
6 29 (9.73%) Change Management
7 27 (9.06%) Project Management
7 27 (9.06%) Incident Management
8 24 (8.05%) Stakeholder Management
9 16 (5.37%) Disaster Recovery
10 13 (4.36%) Continuous Improvement
10 13 (4.36%) Migration
11 12 (4.03%) ITIL V3
11 12 (4.03%) Business Analysis
12 10 (3.36%) Configuration Management
13 9 (3.02%) Root Cause Analysis
13 9 (3.02%) Operations Management
13 9 (3.02%) Matrix Management
13 9 (3.02%) Agile Software Development
14 8 (2.68%) CRM
Programming Languages
1 41 (13.76%) SQL
2 15 (5.03%) C#
3 11 (3.69%) Java
4 9 (3.02%) T-SQL
5 6 (2.01%) VB.NET
6 4 (1.34%) VB
6 4 (1.34%) VB6
7 3 (1.01%) C
8 2 (0.67%) Perl
8 2 (0.67%) PHP
9 1 (0.34%) R
9 1 (0.34%) PHP5
9 1 (0.34%) Bash Shell
9 1 (0.34%) JavaScript
9 1 (0.34%) C++
Qualifications
1 43 (14.43%) Degree
2 42 (14.09%) Security Cleared
3 39 (13.09%) ITIL Certification
4 22 (7.38%) SC Cleared
5 20 (6.71%) Microsoft Certification
6 16 (5.37%) VMware Certified Professional (VCP)
6 16 (5.37%) MCSE
7 14 (4.70%) PRINCE2 Certification
7 14 (4.70%) Citrix Certification
8 12 (4.03%) MCP
8 12 (4.03%) Cisco Certification
9 11 (3.69%) MCITP
9 11 (3.69%) CCNA
9 11 (3.69%) MCSA
10 9 (3.02%) CCA
11 7 (2.35%) MCTS
12 5 (1.68%) ISEB
12 5 (1.68%) HNC
13 4 (1.34%) CISSP
13 4 (1.34%) CISA
Quality Assurance & Compliance
1 71 (23.83%) SLA
2 7 (2.35%) QA
3 5 (1.68%) ISO/IEC 27001
4 3 (1.01%) CESG Infosec
5 2 (0.67%) ISO 9001
5 2 (0.67%) COBIT
6 1 (0.34%) PCI DSS
System Software
1 35 (11.74%) Active Directory
2 23 (7.72%) VMware Infrastructure
3 14 (4.70%) Hyper-V
4 6 (2.01%) Snort
5 2 (0.67%) Terminal Services
5 2 (0.67%) XenApp
5 2 (0.67%) XenServer
5 2 (0.67%) XenDesktop
5 2 (0.67%) VMware Server
5 2 (0.67%) KVM
6 1 (0.34%) Citrix Presentation Server
6 1 (0.34%) vSphere
6 1 (0.34%) Microsoft App-V
6 1 (0.34%) VMware Workstation
6 1 (0.34%) MetaFrame
Systems Management
1 20 (6.71%) SCCM
2 16 (5.37%) SCOM
3 9 (3.02%) Backup Exec
4 8 (2.68%) NetBackup
5 6 (2.01%) Nessus
5 6 (2.01%) McAfee ePO
5 6 (2.01%) Symantec Endpoint Protection
6 2 (0.67%) OpenView
6 2 (0.67%) Puppet
6 2 (0.67%) Opscode Chef
7 1 (0.34%) Cisco UCCX
Vendors
1 90 (30.20%) Microsoft
2 35 (11.74%) Oracle
3 25 (8.39%) Symantec
4 24 (8.05%) VMware
5 23 (7.72%) Citrix
6 21 (7.05%) Hitachi
7 18 (6.04%) IBM
8 16 (5.37%) McAfee
9 13 (4.36%) SAP
10 12 (4.03%) Fujitsu
11 9 (3.02%) Sophos
12 8 (2.68%) Cisco
12 8 (2.68%) HP
12 8 (2.68%) Juniper
12 8 (2.68%) ServiceNow
13 7 (2.35%) Lotus
13 7 (2.35%) EMC
13 7 (2.35%) CheckPoint
14 6 (2.01%) Websense
14 6 (2.01%) Intel
Liverpool, Merseyside
Fruition IT Resources Limited
Salary: Benefits
Posted: 14 hours ago
Manchester, Lancashire
WBRS
Posted: 15 hours ago
Stockport, Cheshire
Net Recruit.co.uk Ltd
Salary: Competitive
Posted: 18 hours ago
Liverpool, Merseyside
JM
Salary: £60000 - £80000 per annum + bonus + benefits
Posted: 21 hours ago
Manchester, Lancashire
Laterooms Ltd
Salary: Competitive Salary + Benefits + Bonus
Posted: 4 days ago
Manchester, Lancashire
Laterooms Ltd
Salary: Competitive Salary + Benefits + Bonus
Posted: 4 days ago
Stockport, Cheshire
Cheshire Datasystems Limited
Salary: Excellent
Posted: 4 days ago
Manchester, Lancashire
beITrecruitment Limited
Posted: 5 days ago
Manchester, Lancashire
Lawrence Harvey IT & Change
Salary: £35000 - £43000 per annum + £3,600 Car Allowance + Benefits
Posted: 5 days ago
Cheshire
Digital Gurus
Salary: £30,000 - £40,000 per annum + bonus + excellent benefits
Posted: 6 days ago
Cheshire, Knutsford
Barclays Corporate
Salary: Competitive
Posted: 11 days ago
Cheshire, Knutsford
Barclays Corporate
Salary: Competitive
Posted: 12 days ago
Cheshire
IT HR
Salary: Based on experience
Posted: 14 days ago
Manchester, Lancashire
Laterooms Ltd
Salary: Competitive + bonus + benefits
Posted: 15 days ago
Preston
Hays IT - Uk Posting account
Salary: £35000.00 - £40000.00 per annum + Bens
Posted: 15 days ago
Manchester, Lancashire
Outsourcery Hosting Ltd
Salary: From £23,000 to £27,000 per annum plus Bonus, Pension and Benefits.
Posted: 19 days ago
Cheshire
Cathcart Associates
Salary: £35000 - £50000 per annum + Benefits
Posted: 20 days ago
Cheshire, Knutsford
Barclays Corporate
Salary: Competitive
Posted: 21 days ago
Cheshire, Knutsford
Barclays Corporate
Salary: Competitive
Posted: 21 days ago
Cheshire, Knutsford
Barclays Corporate
Salary: Competitive
Posted: 24 days ago