The table below looks at the statistics for Service Management skills in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 18 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
18 Dec 2014
Same period 2013 Same period 2012
Service Management
Rank 103 115 126
Rank change year-on-year
+12 +11
Permanent jobs citing Service Management 183 137 167
As % of all permanent IT jobs located in the North West 2.47% 2.02% 2.09%
As % of the Processes & Methodologies category 2.98% 2.49% 2.62%
Number of salaries quoted 166 116 135
Average salary £42,500 £35,000 £44,000
Average salary % change year-on-year
+21.42% -20.45%
90% offered a salary of more than £20,000 £25,000 £26,222
10% offered a salary of more than £67,500 £63,600 £65,000
UK excluding London average salary £43,000 £45,000 £42,500
% change year-on-year
-4.44% +5.88%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the North West region.

Processes & Methodologies Category
North West
Permanent IT job ads with a match in the
Processes & Methodologies category
6141 5498 6364
As % of all permanent IT jobs located in the North West 83.04% 80.86% 79.82%
Number of salaries quoted 5289 4576 5617
Average salary £40,000 £39,000 £37,500
Average salary % change year-on-year
+2.56% +4.00%
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £62,500 £55,000 £55,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Service Management
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the North West region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the North West

Service Management
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the North West region.

Service Management Salary Trend in the North West

Service Management
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Service Management across the North West region over the 3 months to 18 December 2014.

Service Management Salary Histogram in the North West

Service Management
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the North West region over the 3 months to 18 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -7 95 £40,000 +14.28% 14
Cheshire +30 67 £42,500 +3.03%
Merseyside +8 14 £20,000 -46.66% 1
Lancashire -11 4 £24,000 -12.72%
Cumbria -1 3 £32,750 +11.01% 1
Service Management
England

Service Management
Top 30 Related IT Skills in the North West

For the 6 months to 18 December 2014, IT jobs across the North West region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 231 (70.64%) ITIL
2 126 (38.53%) Finance
3 101 (30.89%) Service Delivery
4 91 (27.83%) SLA
5 83 (25.38%) Microsoft
6 82 (25.08%) Change Management
7 56 (17.13%) Incident Management
8 52 (15.90%) Stakeholder Management
8 52 (15.90%) MS Excel
9 51 (15.60%) Problem Management
10 46 (14.07%) Windows
11 45 (13.76%) Project Management
12 44 (13.46%) Analytical Skills
13 43 (13.15%) MS Office
14 42 (12.84%) PRINCE2
15 41 (12.54%) Degree
16 37 (11.31%) SQL
16 37 (11.31%) Oracle
17 35 (10.70%) Financial Institution
17 35 (10.70%) Risk Management
18 34 (10.40%) Security Cleared
19 33 (10.09%) VMware
20 31 (9.48%) ITSM
20 31 (9.48%) MCP
21 29 (8.87%) SC Cleared
22 27 (8.26%) SQL Server
22 27 (8.26%) Active Directory
22 27 (8.26%) HP
23 25 (7.65%) PRINCE
24 24 (7.34%) Agile Software Development

Service Management
Top Related IT Skills in the North West by Category

For the 6 months to 18 December 2014, IT jobs across the North West region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 13 (3.98%) SharePoint
2 11 (3.36%) IIS
2 11 (3.36%) IBM Notes
3 9 (2.75%) MS Exchange
4 4 (1.22%) TPMS
4 4 (1.22%) Exchange Server 2010
5 3 (0.92%) Lync
5 3 (0.92%) Apache
6 2 (0.61%) Blackberry Enterprise Server
7 1 (0.31%) CMS
7 1 (0.31%) Exchange Server 2003
7 1 (0.31%) WebSphere
7 1 (0.31%) MS Project Server
7 1 (0.31%) Exchange Server 2007
7 1 (0.31%) WebLogic
7 1 (0.31%) Office Communications Server
7 1 (0.31%) Lotus Domino
7 1 (0.31%) JBoss
Applications
1 52 (15.90%) MS Excel
2 43 (13.15%) MS Office
3 3 (0.92%) MS Project
4 1 (0.31%) Spreadsheet
Business Applications
1 7 (2.14%) Dynamics AX
2 5 (1.53%) Dynamics CRM
3 4 (1.22%) Oracle Applications
Cloud Services
1 9 (2.75%) Office 365
Communications & Networking
1 14 (4.28%) SAN
2 11 (3.36%) LAN
3 10 (3.06%) Firewall
4 8 (2.45%) Wireless
4 8 (2.45%) DNS
5 6 (1.83%) WAN
6 5 (1.53%) DHCP
6 5 (1.53%) TCP/IP
6 5 (1.53%) Network Security
7 4 (1.22%) VPN
7 4 (1.22%) Intranet
8 3 (0.92%) Internet
8 3 (0.92%) VoIP
9 2 (0.61%) FTP
9 2 (0.61%) LDAP
9 2 (0.61%) NAS
10 1 (0.31%) Unified Communications
10 1 (0.31%) Cisco ASA
10 1 (0.31%) Extranet
10 1 (0.31%) MGCP
Database & Business Intelligence
1 27 (8.26%) SQL Server
2 14 (4.28%) SQL Server 2012
3 12 (3.67%) Data Warehouse
3 12 (3.67%) SQL Server Integration Services
3 12 (3.67%) SQL Server 2008
4 10 (3.06%) Hadoop
5 6 (1.83%) DB2
6 5 (1.53%) Crystal Reports
6 5 (1.53%) Ingres
6 5 (1.53%) OLTP
6 5 (1.53%) DB2 UDB
6 5 (1.53%) SQL Server 2000
7 4 (1.22%) Oracle Database
8 3 (0.92%) Oracle Database 10g
8 3 (0.92%) SQL Server Reporting Services
8 3 (0.92%) SQL Server 2005
8 3 (0.92%) MySQL
8 3 (0.92%) Oracle9i Database
8 3 (0.92%) Oracle Database 11g
9 2 (0.61%) Relational Database
Development Applications
1 10 (3.06%) Team Foundation Server
2 9 (2.75%) QuickTest Pro
3 1 (0.31%) Subversion
3 1 (0.31%) JIRA
3 1 (0.31%) Visual Studio
General
1 126 (38.53%) Finance
2 35 (10.70%) Financial Institution
3 21 (6.42%) Banking
4 11 (3.36%) Retail
4 11 (3.36%) Telecoms
5 10 (3.06%) Local Government
6 8 (2.45%) Law
7 7 (2.14%) Legal
7 7 (2.14%) Marketing
8 6 (1.83%) Manufacturing
8 6 (1.83%) Publishing
9 2 (0.61%) Back Office
10 1 (0.31%) Pharmaceutical
10 1 (0.31%) Retail Banking
10 1 (0.31%) Billing
Job Titles
1 90 (27.52%) Analyst
2 75 (22.94%) Service Manager
3 43 (13.15%) Service Analyst
4 37 (11.31%) Service Desk Analyst
5 27 (8.26%) IT Services Manager
6 21 (6.42%) Delivery Manager
6 21 (6.42%) Support Analyst
7 19 (5.81%) Infrastructure Manager
8 16 (4.89%) Consultant
9 15 (4.59%) Project Manager
9 15 (4.59%) Services Delivery Manager
10 12 (3.67%) Test Manager
11 11 (3.36%) Infrastructure Project Manager
12 10 (3.06%) 2nd Line Support
13 9 (2.75%) Architect
13 9 (2.75%) DBA
13 9 (2.75%) 1st Line Support
13 9 (2.75%) Environment Manager
14 7 (2.14%) Head of IT
14 7 (2.14%) 1st Line Support Analyst
Libraries, Frameworks & Software Standards
1 8 (2.45%) .NET
1 8 (2.45%) ASP.NET
2 3 (0.92%) Web Services
2 3 (0.92%) HTML
3 2 (0.61%) Memcached
3 2 (0.61%) J2EE
3 2 (0.61%) CSS
4 1 (0.31%) JSP
4 1 (0.31%) Servlets
4 1 (0.31%) Struts
4 1 (0.31%) EJB
4 1 (0.31%) XML
4 1 (0.31%) XSD
4 1 (0.31%) EDI
4 1 (0.31%) WSDL
4 1 (0.31%) Hibernate
4 1 (0.31%) .NET Framework
4 1 (0.31%) HTML5
4 1 (0.31%) CSS3
Miscellaneous
1 44 (13.46%) Analytical Skills
2 21 (6.42%) Management Information System
3 5 (1.53%) PDA
3 5 (1.53%) Statistics
4 4 (1.22%) Algorithms
4 4 (1.22%) User Experience
4 4 (1.22%) Cryptography
4 4 (1.22%) Economics
4 4 (1.22%) PKI
5 3 (0.92%) Replication
5 3 (0.92%) CMDB
5 3 (0.92%) GIS
6 2 (0.61%) CLARiiON
6 2 (0.61%) Clustering
6 2 (0.61%) PMI
6 2 (0.61%) Blackberry
7 1 (0.31%) Mainframe
7 1 (0.31%) IVR
7 1 (0.31%) Credit Risk
7 1 (0.31%) IBM Mainframe
Operating Systems
1 46 (14.07%) Windows
2 20 (6.12%) UNIX
3 17 (5.20%) Linux
4 16 (4.89%) Windows Server 2008
5 14 (4.28%) Windows Server 2012
6 7 (2.14%) Windows 7
6 7 (2.14%) Windows XP
7 6 (1.83%) Windows Server 2003
8 4 (1.22%) Windows 8
9 2 (0.61%) Solaris
9 2 (0.61%) Windows 2000 Server
10 1 (0.31%) Apple iOS
Processes & Methodologies
1 231 (70.64%) ITIL
2 101 (30.89%) Service Delivery
3 82 (25.08%) Change Management
4 56 (17.13%) Incident Management
5 52 (15.90%) Stakeholder Management
6 51 (15.60%) Problem Management
7 45 (13.76%) Project Management
8 42 (12.84%) PRINCE2
9 35 (10.70%) Risk Management
10 31 (9.48%) ITSM
11 25 (7.65%) PRINCE
12 24 (7.34%) Agile Software Development
12 24 (7.34%) Supplier Management
13 22 (6.73%) Continuous Improvement
14 20 (6.12%) Time Management
14 20 (6.12%) Content Management
15 17 (5.20%) Release Management
16 14 (4.28%) Performance Management
16 14 (4.28%) Business Continuity
17 13 (3.98%) Migration
Programming Languages
1 37 (11.31%) SQL
2 13 (3.98%) Java
3 9 (2.75%) PowerShell
4 5 (1.53%) C#
4 5 (1.53%) VB6
4 5 (1.53%) VB
4 5 (1.53%) VB.NET
5 4 (1.22%) JavaScript
5 4 (1.22%) PHP
5 4 (1.22%) T-SQL
6 3 (0.92%) PL/SQL
6 3 (0.92%) Perl
7 2 (0.61%) Bash Shell
8 1 (0.31%) Tcl
8 1 (0.31%) Shell Script
Qualifications
1 41 (12.54%) Degree
2 34 (10.40%) Security Cleared
3 31 (9.48%) MCP
4 29 (8.87%) SC Cleared
5 22 (6.73%) Microsoft Certification
6 20 (6.12%) ITIL Certification
7 19 (5.81%) ISEB
8 18 (5.50%) ISTQB
9 15 (4.59%) Cisco Certification
9 15 (4.59%) CCNA
10 13 (3.98%) MCSA
10 13 (3.98%) ITIL Foundation Certificate
10 13 (3.98%) PMI Certification
10 13 (3.98%) MCTS
11 11 (3.36%) MCITP
11 11 (3.36%) MCSE
11 11 (3.36%) PMP
12 9 (2.75%) CCA
12 9 (2.75%) Citrix Certification
12 9 (2.75%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 91 (27.83%) SLA
2 17 (5.20%) QA
3 5 (1.53%) PCI DSS
3 5 (1.53%) ISO/IEC 27001
4 2 (0.61%) ISO 9001
System Software
1 27 (8.26%) Active Directory
2 15 (4.59%) Hyper-V
3 14 (4.28%) VMware Infrastructure
4 5 (1.53%) vSphere
5 3 (0.92%) VMware ESX
6 2 (0.61%) Oracle RMAN
6 2 (0.61%) Squid
6 2 (0.61%) VMware Server
6 2 (0.61%) Postfix
6 2 (0.61%) MetaFrame
6 2 (0.61%) Varnish
6 2 (0.61%) XenDesktop
7 1 (0.31%) XenApp
Systems Management
1 20 (6.12%) SCCM
2 13 (3.98%) OpenView
3 11 (3.36%) Systems Management Server (SMS)
3 11 (3.36%) SCOM
4 10 (3.06%) Backup Exec
5 2 (0.61%) ServiceCenter
5 2 (0.61%) Opscode Chef
5 2 (0.61%) Icinga
5 2 (0.61%) SolarWinds Orion
5 2 (0.61%) Puppet
5 2 (0.61%) Nagios
5 2 (0.61%) Foglight
5 2 (0.61%) Tivoli
5 2 (0.61%) Tivoli Storage Manager
6 1 (0.31%) Cisco UCCX
6 1 (0.31%) Cisco CUCM
Vendors
1 83 (25.38%) Microsoft
2 37 (11.31%) Oracle
3 33 (10.09%) VMware
4 27 (8.26%) HP
5 19 (5.81%) Cisco
5 19 (5.81%) Citrix
6 11 (3.36%) Lotus
6 11 (3.36%) McAfee
7 10 (3.06%) Sophos
7 10 (3.06%) Symantec
8 8 (2.45%) Teradata
9 5 (1.53%) Splunk
9 5 (1.53%) ArcSight
10 4 (1.22%) SolarWinds
10 4 (1.22%) TOWER Software
10 4 (1.22%) Hitachi
10 4 (1.22%) Sybase
11 3 (0.92%) IBM
11 3 (0.92%) Dell
11 3 (0.92%) EMC
Manchester, Lancashire
LA International
Salary: £27000 - £34000 per annum + Application Support Analyst
Posted: 12 hours ago
Merseyside
Harvey Nash plc
Posted: Yesterday
Stockport, Cheshire
Circle Recruitment
Salary: £20000 - £30000 per annum
Posted: Yesterday
Stockport, Cheshire
Circle Recruitment
Salary: £18000 - £19000 per annum + Benefits, Progression
Posted: Yesterday
Manchester, Lancashire
Circle Recruitment
Salary: £40000 - £46000 per annum + Benefits
Posted: Yesterday
Stockport, Cheshire
Net Recruit.co.uk Ltd
Salary: Competitive
Posted: 3 days ago
Manchester, Lancashire
Circle Recruitment
Salary: £30000 - £40000 per annum + On call + healthcare + Benefits
Posted: 5 days ago
Stockport
Applause IT Innovation
Salary: £21000 - £27000 per annum + bens
Posted: 6 days ago
Manchester, Lancashire
Search Consultancy
Posted: 6 days ago
Stockport
Applause IT Innovation
Salary: £35000 - £38000 per annum + bens
Posted: 7 days ago
Stockport. Cheshire
Net Recruit.co.uk Ltd
Salary: Competitive
Posted: 15 days ago
Stockport, Cheshire
Net Recruit.co.uk Ltd
Salary: £16,500 - £20,000 DOE
Posted: 15 days ago
Cumbria
Capita - ITIN
Salary: £50000.00 - £60000.00 per annum
Posted: 22 days ago