The table below looks at the statistics for Service Management skills in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 28 April 2016 with a comparison to the same period in the previous 2 years.

3 months to
28 Apr 2016
Same period 2015 Same period 2014
Service Management
Rank 74 105 132
Rank change year-on-year
+31 +27
Permanent jobs citing Service Management 190 175 135
As % of all permanent IT jobs located in the North West 3.36% 2.70% 1.92%
As % of the Processes & Methodologies category 3.87% 3.08% 2.24%
Number of salaries quoted 143 143 90
Average salary £43,250 £43,000 £35,000
Average salary % change year-on-year
+0.58% +22.85%
90% offered a salary of more than £28,600 £25,000 £20,950
10% offered a salary of more than £62,500 £80,000 £71,500
UK excluding London average salary £42,500 £45,000 £47,500
% change year-on-year
-5.55% -5.26%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the North West region.

Processes & Methodologies Category
North West
Permanent IT job ads with a match in the
Processes & Methodologies category
4907 5678 6038
As % of all permanent IT jobs located in the North West 86.70% 87.50% 85.88%
Number of salaries quoted 4136 4518 4871
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £60,000 £55,000 £57,500
UK excluding London average salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

Service Management
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the North West region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the North West

Service Management
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the North West region.

Service Management Salary Trend in the North West

Service Management
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Service Management across the North West region over the 3 months to 28 April 2016.

Service Management Salary Histogram in the North West

Service Management
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the North West region over the 3 months to 28 April 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +42 121 £45,000 +12.50% 18
Cheshire +24 44 £36,000 -20.00% 4
Merseyside +1 9 £50,000 +11.11% 1
Cumbria -1 7 £50,000 -44.44% 1
Lancashire -4 7 £19,000 -52.79% 4
Service Management
England

Service Management
Top 30 Related IT Skills in the North West

For the 6 months to 28 April 2016, IT jobs across the North West region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 237 (68.10%) ITIL
2 118 (33.91%) Finance
3 110 (31.61%) Service Delivery
4 100 (28.74%) ITSM
5 78 (22.41%) Change Management
6 66 (18.97%) Project Management
6 66 (18.97%) Windows
7 65 (18.68%) SLA
8 61 (17.53%) Degree
9 60 (17.24%) Banking
10 59 (16.95%) Microsoft
11 57 (16.38%) Continuous Improvement
12 52 (14.94%) ITIL V3
12 52 (14.94%) SQL
13 50 (14.37%) Citrix
14 48 (13.79%) Active Directory
15 45 (12.93%) Oracle
16 44 (12.64%) Windows Server
17 43 (12.36%) Analytical Skills
17 43 (12.36%) SQL Server
18 40 (11.49%) Management Information System
19 38 (10.92%) ITIL Certification
20 37 (10.63%) Law
20 37 (10.63%) Risk Management
21 34 (9.77%) MS Office
21 34 (9.77%) Agile Software Development
21 34 (9.77%) Data Centre
22 32 (9.20%) Service Design
23 31 (8.91%) PRINCE2
23 31 (8.91%) MS Exchange

Service Management
Top Related IT Skills in the North West by Category

For the 6 months to 28 April 2016, IT jobs across the North West region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 31 (8.91%) MS Exchange
2 30 (8.62%) Exchange Server 2010
3 24 (6.90%) Blackberry Enterprise Server
4 16 (4.60%) SharePoint
5 13 (3.74%) Exchange Server 2007
5 13 (3.74%) Exchange Server 2013
6 8 (2.30%) IIS
7 6 (1.72%) NetWeaver
8 5 (1.44%) Skype for Business
9 4 (1.15%) CMS
9 4 (1.15%) OpenStack
9 4 (1.15%) SharePoint 2013
10 3 (0.86%) Oracle Coherence
11 1 (0.29%) Apache
11 1 (0.29%) nginx
Applications
1 34 (9.77%) MS Office
2 29 (8.33%) MS Excel
3 3 (0.86%) MS PowerPoint
4 1 (0.29%) MS Project
4 1 (0.29%) MS Visio
Business Applications
1 12 (3.45%) SAP BPC
2 5 (1.44%) SAP FI
2 5 (1.44%) SAP FI-AP
2 5 (1.44%) SAP FI-AR
2 5 (1.44%) SAP FI-GL
3 2 (0.57%) SAP R/3
4 1 (0.29%) Oracle Applications
Cloud Services
1 13 (3.74%) Amazon AWS
2 12 (3.45%) Microsoft Azure
3 9 (2.59%) Amazon EC2
4 8 (2.30%) IaaS
4 8 (2.30%) Office 365
4 8 (2.30%) PaaS
5 5 (1.44%) SaaS
6 4 (1.15%) Cloud Computing
7 2 (0.57%) Google Apps
Communications & Networking
1 26 (7.47%) VPN
2 18 (5.17%) TCP/IP
3 14 (4.02%) Firewall
4 12 (3.45%) LAN
5 11 (3.16%) DHCP
5 11 (3.16%) DNS
6 8 (2.30%) SAN
6 8 (2.30%) WAN
7 7 (2.01%) Internet
8 6 (1.72%) NAS
8 6 (1.72%) SMTP
8 6 (1.72%) VoIP
9 5 (1.44%) Wi-Fi
10 4 (1.15%) Broadband
10 4 (1.15%) Ethernet
10 4 (1.15%) IPv4
10 4 (1.15%) MPLS
10 4 (1.15%) Network Security
10 4 (1.15%) Unified Communications
10 4 (1.15%) Wireless
Database & Business Intelligence
1 43 (12.36%) SQL Server
2 16 (4.60%) BusinessObjects
3 15 (4.31%) MySQL
4 12 (3.45%) Oracle Database
4 12 (3.45%) SAP BW
5 11 (3.16%) Relational Database
6 8 (2.30%) DB2
7 6 (1.72%) SQL Server Integration Services
8 4 (1.15%) Apache Cassandra
8 4 (1.15%) MongoDB
8 4 (1.15%) Neo4j
8 4 (1.15%) NoSQL
9 3 (0.86%) SQL Server 2008
9 3 (0.86%) SQL Server Reporting Services
10 2 (0.57%) Data Warehouse
11 1 (0.29%) Crystal Reports
11 1 (0.29%) Oracle Database 10g
11 1 (0.29%) Oracle9i Database
11 1 (0.29%) PostgreSQL
11 1 (0.29%) SQL Server 2005
Development Applications
1 10 (2.87%) Team Foundation Server
2 5 (1.44%) Jenkins
3 4 (1.15%) Git (software)
3 4 (1.15%) Maven
3 4 (1.15%) Vagrant
4 3 (0.86%) MSI
5 2 (0.57%) WiX
6 1 (0.29%) HP UFT
6 1 (0.29%) InstallShield
6 1 (0.29%) JIRA
6 1 (0.29%) Mercurial
6 1 (0.29%) Visual Studio
General
1 118 (33.91%) Finance
2 60 (17.24%) Banking
3 37 (10.63%) Law
4 29 (8.33%) Legal
5 21 (6.03%) Retail
6 14 (4.02%) German Language
7 13 (3.74%) Publishing
8 12 (3.45%) Telecoms
9 11 (3.16%) Investment Banking
10 9 (2.59%) Manufacturing
10 9 (2.59%) Marketing
11 4 (1.15%) Military
11 4 (1.15%) Pharmaceutical
12 3 (0.86%) Back Office
13 2 (0.57%) Financial Institution
13 2 (0.57%) Local Government
13 2 (0.57%) Retail Banking
14 1 (0.29%) Billing
14 1 (0.29%) Corporate Banking
Job Titles
1 78 (22.41%) Analyst
2 48 (13.79%) Service Manager
3 35 (10.06%) IT Manager
4 31 (8.91%) Support Analyst
5 26 (7.47%) Service Analyst
6 21 (6.03%) 2nd Line Support
6 21 (6.03%) Applications Support
6 21 (6.03%) Change Manager
7 20 (5.75%) Release Manager
8 18 (5.17%) Change and Release Manager
8 18 (5.17%) IT Services Manager
8 18 (5.17%) ITIL Manager
9 17 (4.89%) Architect
9 17 (4.89%) Technical Leader
10 16 (4.60%) Technical Support
11 15 (4.31%) Delivery Manager
11 15 (4.31%) Services Delivery Manager
12 14 (4.02%) Service Desk Analyst
13 13 (3.74%) 1st Line Support
13 13 (3.74%) Support Engineer
Libraries, Frameworks & Software Standards
1 18 (5.17%) .NET
2 10 (2.87%) XML
3 6 (1.72%) SAP Basis
3 6 (1.72%) SAP BSP
3 6 (1.72%) SAP Business Workflow
3 6 (1.72%) SAPUI5
3 6 (1.72%) Web Dynpro
3 6 (1.72%) Web Services
4 5 (1.44%) XSLT
5 4 (1.15%) ActiveMQ
5 4 (1.15%) Apache Camel
5 4 (1.15%) ASP.NET
5 4 (1.15%) ELK Stack
5 4 (1.15%) RabbitMQ
5 4 (1.15%) Sensu
5 4 (1.15%) Software Packaging
5 4 (1.15%) Spring
5 4 (1.15%) Spring MVC
6 3 (0.86%) Middleware
6 3 (0.86%) WCF
Miscellaneous
1 43 (12.36%) Analytical Skills
2 40 (11.49%) Management Information System
3 34 (9.77%) Data Centre
4 24 (6.90%) Blackberry
5 13 (3.74%) Computer Science
6 12 (3.45%) iPad
7 10 (2.87%) CMDB
7 10 (2.87%) iPhone
7 10 (2.87%) Statistics
8 9 (2.59%) Life Science
9 7 (2.01%) Enterprise Software
9 7 (2.01%) Video Conferencing
10 6 (1.72%) Mobile Computing
10 6 (1.72%) Visualisation
11 5 (1.44%) FMCG
11 5 (1.44%) Mainframe
12 4 (1.15%) Clustering
12 4 (1.15%) HP StoreVirtual
13 2 (0.57%) Distributed Denial-of-Service
13 2 (0.57%) Handset
Operating Systems
1 66 (18.97%) Windows
2 44 (12.64%) Windows Server
3 30 (8.62%) Windows 7
4 25 (7.18%) Windows Server 2008
5 23 (6.61%) Linux
6 22 (6.32%) Unix
7 8 (2.30%) AIX
7 8 (2.30%) Windows 8
7 8 (2.30%) Windows Server 2003
8 6 (1.72%) Windows XP
9 5 (1.44%) Android
9 5 (1.44%) CentOS
9 5 (1.44%) Windows Server 2012
10 4 (1.15%) Mac OS X
11 3 (0.86%) Red Hat Enterprise Linux
12 2 (0.57%) Apple iOS
12 2 (0.57%) Solaris
12 2 (0.57%) Windows 10
13 1 (0.29%) HPUX
13 1 (0.29%) Windows 2000
Processes & Methodologies
1 237 (68.10%) ITIL
2 110 (31.61%) Service Delivery
3 100 (28.74%) ITSM
4 78 (22.41%) Change Management
5 66 (18.97%) Project Management
6 57 (16.38%) Continuous Improvement
7 52 (14.94%) ITIL V3
8 37 (10.63%) Risk Management
9 34 (9.77%) Agile Software Development
10 32 (9.20%) Service Design
11 31 (8.91%) PRINCE2
11 31 (8.91%) Problem Management
12 30 (8.62%) Supplier Management
13 25 (7.18%) Release Management
14 24 (6.90%) Stakeholder Management
15 22 (6.32%) Waterfall
16 21 (6.03%) CRM
16 21 (6.03%) Presales
17 20 (5.75%) Performance Monitoring
18 19 (5.46%) Configuration Management
Programming Languages
1 52 (14.94%) SQL
2 22 (6.32%) Java
3 16 (4.60%) PowerShell
4 9 (2.59%) ABAP
5 6 (1.72%) C
6 5 (1.44%) C#
6 5 (1.44%) VB.NET
6 5 (1.44%) XPath
7 4 (1.15%) Clojure
7 4 (1.15%) Groovy
7 4 (1.15%) Ruby
7 4 (1.15%) Scala
7 4 (1.15%) T-SQL
8 3 (0.86%) PHP
8 3 (0.86%) VBA
9 2 (0.57%) JavaScript
10 1 (0.29%) Perl
10 1 (0.29%) PL/SQL
10 1 (0.29%) VB
10 1 (0.29%) VBScript
Qualifications
1 61 (17.53%) Degree
2 38 (10.92%) ITIL Certification
3 16 (4.60%) ISEB
3 16 (4.60%) Microsoft Certification
4 13 (3.74%) SC Cleared
4 13 (3.74%) Security Cleared
5 11 (3.16%) PMI Certification
6 10 (2.87%) MCDST
7 9 (2.59%) MOS
7 9 (2.59%) PMP
8 7 (2.01%) Citrix Certification
8 7 (2.01%) MCP
9 5 (1.44%) CISM
9 5 (1.44%) CISSP
9 5 (1.44%) MCSE
9 5 (1.44%) PRINCE2 Certification
10 4 (1.15%) CCNP
10 4 (1.15%) Cisco Certification
11 3 (0.86%) CISA
11 3 (0.86%) MCSA
Quality Assurance & Compliance
1 65 (18.68%) SLA
2 11 (3.16%) ISO/IEC 27001
3 6 (1.72%) QA
4 5 (1.44%) Data Quality
5 3 (0.86%) RMADS
6 2 (0.57%) ISO 9001
6 2 (0.57%) PCI DSS
7 1 (0.29%) ISO27002
System Software
1 48 (13.79%) Active Directory
2 14 (4.02%) VMware Infrastructure
2 14 (4.02%) XenDesktop
3 13 (3.74%) Terminal Server
3 13 (3.74%) XenApp
4 9 (2.59%) Hyper-V
5 7 (2.01%) Postfix
6 4 (1.15%) Terminal Services
7 1 (0.29%) iptables
7 1 (0.29%) Microsoft App-V
7 1 (0.29%) Oracle RAC
Systems Management
1 8 (2.30%) Norton AntiVirus
1 8 (2.30%) SCVMM
2 5 (1.44%) SCCM
3 4 (1.15%) FortiGate
3 4 (1.15%) Grafana
3 4 (1.15%) Graphite
3 4 (1.15%) Packer
3 4 (1.15%) Puppet
3 4 (1.15%) Terraform
3 4 (1.15%) Uchiwa
4 3 (0.86%) AirWatch
4 3 (0.86%) Systems Management Server (SMS)
5 2 (0.57%) XenMobile
6 1 (0.29%) Data Guard
6 1 (0.29%) Foglight
6 1 (0.29%) Oracle RMAN
6 1 (0.29%) Symantec Enterprise Vault
6 1 (0.29%) WMI
Vendors
1 59 (16.95%) Microsoft
2 50 (14.37%) Citrix
3 45 (12.93%) Oracle
4 28 (8.05%) VMware
5 24 (6.90%) Cisco
6 20 (5.75%) SAP
7 18 (5.17%) Intel Security
8 17 (4.89%) AppSense
8 17 (4.89%) Remedy
9 15 (4.31%) IBM
10 14 (4.02%) Juniper
11 13 (3.74%) NetApp
12 12 (3.45%) HP
13 10 (2.87%) CheckPoint
13 10 (2.87%) EMC
14 9 (2.59%) OpenText
14 9 (2.59%) Teradata
15 8 (2.30%) BMC
15 8 (2.30%) Symantec
16 6 (1.72%) Adobe
Manchester, Lancashire
Chris Cobbold Ltd
Salary: From £60,000 to £65,000 per annum + benefits + career progression
Posted: Yesterday
Manchester, Lancashire
HAYS INFORMATION TECHNOLOGY
Salary: £10000.00 - £60000.00 per annum
Posted: Yesterday
North West
Lorien Resourcing
Salary: Competitive Salary Package
Posted: Yesterday
Manchester, Lancashire
Harvey Nash plc
Posted: 2 days ago
Manchester, Lancashire
Vodafone
Salary: £Attractive Base plus Bonus, 28 days hols, pension sheme, share scheme
Posted: 2 days ago
Manchester, Lancashire
HAYS INFORMATION TECHNOLOGY
Salary: £90000.00 - £100000.00 per annum
Posted: 3 days ago
Manchester, Lancashire
Chris Cobbold Ltd
Salary: From £60,000 to £65,000 per annum + benefits + career progression
Posted: 6 days ago
Prestwich, Manchester
Greater Manchester Police
Salary: £38,154 - 40,116 per annum
Posted: 6 days ago
Prestwich, Manchester
Greater Manchester Police
Salary: £46,972 - £49,062 per annum
Posted: 6 days ago
Prestwich, Manchester
Greater Manchester Police
Salary: £41,091 - £43,041 per annum
Posted: 6 days ago
Manchester, Lancashire
Manchester Airport Group
Salary: £31,368 per annum 17.5% shift allowance, inc benefits
Posted: 6 days ago
Manchester
Adria Solutions Ltd
Salary: £30000 - £40000 per annum + Benefits
Posted: 8 days ago
Manchester
Adria Solutions Ltd
Salary: £40000 - £50000 per annum + Benefits
Posted: 8 days ago
Knutsford, Cheshire
Cognizant
Posted: 9 days ago
Cumbria
Capita Defence & Security Resourcing
Salary: £40000 - £60000 per annum + Benefits
Posted: 9 days ago
Manchester, Lancashire
The Co-operative Group
Salary: Up to £61,000 per annum + excellent benefits
Posted: 10 days ago
Wirral, Merseyside
adviserplus
Salary: From £25,000 to £35,000 per annum plus company benefits
Posted: 14 days ago
Manchester
Computacenter
Salary: Competitive
Posted: 16 days ago
Knutsford, Cheshire
Cognizant
Posted: 17 days ago
Rochdale, Lancashire
Zen Internet Ltd
Salary: Up to £35,000 per annum depending on experience
Posted: 17 days ago
Manchester
Adria Solutions Ltd
Salary: £18000 - £22000 per annum + Benefits
Posted: 23 days ago
North West
Edward Carter Solutions
Salary: £50,000 per year
Posted: 24 days ago
Manchester, Lancashire
Hitachi Consulting UK
Salary: From £45,000 to £60,000 per annum Negotiable
Posted: 27 days ago