The first table below looks at the demand for Service Management skills in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 23 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the North West region.

Location
3 months to
23 Jul 2014
Same period 2013 Same period 2012
Service Management
Rank 132 150 147
Rank change year-on-year
+18 -3
Permanent jobs citing Service Management 117 105 112
As % of all permanent IT jobs located in the North West 1.66% 1.44% 1.50%
As % of the Processes & Methodologies category 2.05% 1.84% 1.97%
Number of salaries quoted 74 91 102
Average salary £41,250 £48,500 £45,000
Average salary % change year-on-year
-14.94% +7.77%
90% offered a salary of more than £19,000 £27,350 £30,000
10% offered a salary of more than £70,450 £100,000 £65,000
UK excluding London average salary £44,000 £42,500 £42,500
% change year-on-year
+3.52% -
Processes & Methodologies Category
North West
Permanent IT job ads with a match in the
Processes & Methodologies category
5698 5700 5697
As % of all permanent IT jobs located in the North West 80.90% 77.91% 76.20%
Number of salaries quoted 4534 4846 5017
Average salary £40,000 £37,500 £37,500
Average salary % change year-on-year
+6.66% -
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £57,500 £60,000 £57,000
UK excluding London average salary £42,500 £40,500 £40,000
% change year-on-year
+4.93% +1.25%
Service Management
England

Service Management
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the North West region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the North West

Service Management
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the North West region.

Service Management Salary Trend in the North West

Service Management
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Service Management across the North West region over the 3 months to 23 July 2014.

Service Management Salary Histogram in the North West

Service Management
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the North West region over the 3 months to 23 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire +6 43 £26,500 -57.60% 1
Manchester -20 38 £36,250 -19.44% 6
Cumbria - 22 £55,000 - 6
Merseyside +2 11 £70,000 -30.00% 1
Lancashire -1 1 £23,000 - 1
Service Management
England

Service Management
Top 30 Related IT Skills in the North West

For the 6 months to 23 July 2014, IT jobs across the North West region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 204 (79.07%) ITIL
2 89 (34.50%) Finance
3 70 (27.13%) Microsoft
4 66 (25.58%) Service Delivery
5 62 (24.03%) SLA
6 57 (22.09%) Security Cleared
7 54 (20.93%) Problem Management
8 53 (20.54%) MS Excel
9 48 (18.60%) Active Directory
10 45 (17.44%) ITSM
11 43 (16.67%) ITIL Certification
12 42 (16.28%) Change Management
13 41 (15.89%) Windows
14 35 (13.57%) SC Cleared
15 33 (12.79%) Management Information System
16 32 (12.40%) Retail
17 30 (11.63%) PRINCE2
18 27 (10.47%) MS Office
18 27 (10.47%) MS Exchange
19 25 (9.69%) SAN
19 25 (9.69%) Telecoms
20 24 (9.30%) Oracle
21 22 (8.53%) SharePoint
21 22 (8.53%) Degree
22 21 (8.14%) Windows 7
22 21 (8.14%) Microsoft Certification
23 20 (7.75%) Citrix
23 20 (7.75%) IBM
24 19 (7.36%) Project Management
25 18 (6.98%) SQL

Service Management
Top Related IT Skills in the North West by Category

For the 6 months to 23 July 2014, IT jobs across the North West region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 27 (10.47%) MS Exchange
2 22 (8.53%) SharePoint
3 12 (4.65%) Exchange Server 2010
4 8 (3.10%) CICS
5 7 (2.71%) Lync
6 4 (1.55%) TPMS
7 3 (1.16%) SharePoint 2013
8 2 (0.78%) SharePoint 2010
8 2 (0.78%) CMS
8 2 (0.78%) LiveLink
9 1 (0.39%) SharePoint Server
9 1 (0.39%) WebSphere
9 1 (0.39%) Exchange Server 2007
9 1 (0.39%) Blackberry Enterprise Server
9 1 (0.39%) IIS
9 1 (0.39%) Moodle
9 1 (0.39%) Exchange Server 2013
Applications
1 53 (20.54%) MS Excel
2 27 (10.47%) MS Office
3 1 (0.39%) MS Visio
3 1 (0.39%) MS PowerPoint
Business Applications
1 4 (1.55%) Oracle EBS
2 2 (0.78%) Oracle Applications
3 1 (0.39%) Dynamics CRM
Cloud Services
1 4 (1.55%) Amazon AWS
2 2 (0.78%) SaaS
3 1 (0.39%) Cloud Computing
Communications & Networking
1 25 (9.69%) SAN
2 16 (6.20%) TCP/IP
3 15 (5.81%) NAS
4 9 (3.49%) VPN
5 8 (3.10%) WAN
5 8 (3.10%) HTTP
6 7 (2.71%) Network Security
6 7 (2.71%) Intrusion Detection
6 7 (2.71%) LAN
6 7 (2.71%) HTTPS
6 7 (2.71%) SSL
6 7 (2.71%) Internet
7 6 (2.33%) VoIP
7 6 (2.33%) Firewall
8 5 (1.94%) DNS
9 4 (1.55%) LDAP
10 3 (1.16%) Broadband
11 2 (0.78%) Intranet
12 1 (0.39%) DSLAM
12 1 (0.39%) DHCP
Database & Business Intelligence
1 13 (5.04%) Data Warehouse
2 7 (2.71%) Oracle Reports
3 3 (1.16%) SQL Server
3 3 (1.16%) Oracle Database
3 3 (1.16%) Relational Database
4 2 (0.78%) MySQL
5 1 (0.39%) Oracle9i Database
5 1 (0.39%) RDBMS
5 1 (0.39%) Oracle Database 10g
5 1 (0.39%) SQL Server Reporting Services
5 1 (0.39%) SQL Server 2005
5 1 (0.39%) SQL Server Integration Services
5 1 (0.39%) Oracle Database 11g
5 1 (0.39%) SQL Server 2008
Development Applications
1 2 (0.78%) Visual Studio
2 1 (0.39%) Team Foundation Server
General
1 89 (34.50%) Finance
2 32 (12.40%) Retail
3 25 (9.69%) Telecoms
4 13 (5.04%) Banking
5 11 (4.26%) Advertising
6 8 (3.10%) Greek Language
6 8 (3.10%) Polish Language
7 4 (1.55%) Local Government
7 4 (1.55%) Financial Institution
7 4 (1.55%) Back Office
8 2 (0.78%) Pharmaceutical
8 2 (0.78%) Legal
8 2 (0.78%) Corporate Banking
8 2 (0.78%) Marketing
9 1 (0.39%) Retail Banking
9 1 (0.39%) Manufacturing
Job Titles
1 62 (24.03%) Analyst
2 34 (13.18%) Service Manager
3 28 (10.85%) Service Analyst
4 19 (7.36%) Support Engineer
4 19 (7.36%) Service Desk Analyst
5 16 (6.20%) Technical Manager
6 14 (5.43%) 2nd Line Support
7 12 (4.65%) Support Analyst
8 11 (4.26%) Technical Services Manager
9 10 (3.88%) 2nd Line Support Engineer
10 9 (3.49%) Technical Design Authority
10 9 (3.49%) Infrastructure Manager
10 9 (3.49%) 1st Line Support
11 8 (3.10%) Problem Manager
11 8 (3.10%) Storage Specialist
11 8 (3.10%) Technical Specialist
11 8 (3.10%) 1st Line Support Engineer
11 8 (3.10%) IT Support
12 7 (2.71%) Head of IT
12 7 (2.71%) Change Manager
Libraries, Frameworks & Software Standards
1 9 (3.49%) .NET
2 5 (1.94%) Web Services
3 4 (1.55%) Memcached
4 3 (1.16%) CGI
4 3 (1.16%) ASP.NET
4 3 (1.16%) CSS
5 2 (0.78%) HTML
6 1 (0.39%) COM
6 1 (0.39%) .NET Framework
6 1 (0.39%) jQuery
6 1 (0.39%) XML
Miscellaneous
1 33 (12.79%) Management Information System
2 10 (3.88%) Mainframe
3 9 (3.49%) IBM Mainframe
4 8 (3.10%) Blackberry
5 4 (1.55%) RMADS
6 3 (1.16%) Computer Science
7 2 (0.78%) CMDB
7 2 (0.78%) Statistics
8 1 (0.39%) Mathematics
8 1 (0.39%) GIS
8 1 (0.39%) Replication
8 1 (0.39%) CLARiiON
8 1 (0.39%) STB
8 1 (0.39%) Economics
8 1 (0.39%) IPTV
Operating Systems
1 41 (15.89%) Windows
2 21 (8.14%) Windows 7
3 15 (5.81%) UNIX
4 11 (4.26%) Windows Server 2008
4 11 (4.26%) Linux
5 9 (3.49%) Windows Server 2012
6 8 (3.10%) zOS
7 5 (1.94%) Windows XP
8 4 (1.55%) Windows Server 2003
9 2 (0.78%) Windows Vista
9 2 (0.78%) Windows 2000
9 2 (0.78%) Solaris
10 1 (0.39%) Android
10 1 (0.39%) Windows 2000 Server
10 1 (0.39%) Red Hat Enterprise Linux
10 1 (0.39%) Apple iOS
Processes & Methodologies
1 204 (79.07%) ITIL
2 66 (25.58%) Service Delivery
3 54 (20.93%) Problem Management
4 45 (17.44%) ITSM
5 42 (16.28%) Change Management
6 30 (11.63%) PRINCE2
7 19 (7.36%) Project Management
8 15 (5.81%) Incident Management
8 15 (5.81%) Matrix Management
9 14 (5.43%) Stakeholder Management
10 13 (5.04%) Configuration Management
10 13 (5.04%) Data Analysis
10 13 (5.04%) Root Cause Analysis
10 13 (5.04%) Capacity Management
11 12 (4.65%) Performance Management
12 11 (4.26%) ITIL V3
12 11 (4.26%) Agile Software Development
13 10 (3.88%) Service Desk Management
14 9 (3.49%) Project Planning
15 8 (3.10%) Migration
Programming Languages
1 18 (6.98%) SQL
2 8 (3.10%) T-SQL
2 8 (3.10%) C#
3 6 (2.33%) PHP
4 5 (1.94%) Perl
5 4 (1.55%) Bash Shell
6 2 (0.78%) JavaScript
7 1 (0.39%) PL/SQL
7 1 (0.39%) Tcl
7 1 (0.39%) PHP5
Qualifications
1 57 (22.09%) Security Cleared
2 43 (16.67%) ITIL Certification
3 35 (13.57%) SC Cleared
4 22 (8.53%) Degree
5 21 (8.14%) Microsoft Certification
6 18 (6.98%) MCP
7 17 (6.59%) MCSA
8 14 (5.43%) Citrix Certification
8 14 (5.43%) PRINCE2 Certification
9 12 (4.65%) MCTS
10 11 (4.26%) MCSE
11 9 (3.49%) MCITP
11 9 (3.49%) VMware Certified Professional (VCP)
12 8 (3.10%) Cisco Certification
13 7 (2.71%) CCNA
14 6 (2.33%) CCA
15 5 (1.94%) ITIL Foundation Certificate
16 3 (1.16%) CISSP
17 2 (0.78%) MBA
18 1 (0.39%) CCSA
Quality Assurance & Compliance
1 62 (24.03%) SLA
2 3 (1.16%) ISO/IEC 27001
3 2 (0.78%) ISO 9001
4 1 (0.39%) COBIT
System Software
1 48 (18.60%) Active Directory
2 13 (5.04%) VMware Infrastructure
3 7 (2.71%) Snort
4 6 (2.33%) Hyper-V
5 4 (1.55%) Postfix
5 4 (1.55%) Squid
5 4 (1.55%) Varnish
6 3 (1.16%) VMware Server
7 1 (0.39%) vSphere
7 1 (0.39%) MetaFrame
7 1 (0.39%) VMware ESX
7 1 (0.39%) VMware Workstation
Systems Management
1 18 (6.98%) SCCM
2 15 (5.81%) SCOM
3 9 (3.49%) SolarWinds Orion
4 7 (2.71%) McAfee ePO
4 7 (2.71%) Nessus
4 7 (2.71%) Symantec Endpoint Protection
5 6 (2.33%) Backup Exec
6 4 (1.55%) Opscode Chef
6 4 (1.55%) Puppet
6 4 (1.55%) Nagios
7 2 (0.78%) NetBackup
7 2 (0.78%) OpenView
7 2 (0.78%) ServiceCenter
8 1 (0.39%) Tivoli
8 1 (0.39%) Cisco UCCX
Vendors
1 70 (27.13%) Microsoft
2 24 (9.30%) Oracle
3 20 (7.75%) IBM
3 20 (7.75%) Citrix
4 17 (6.59%) Symantec
5 16 (6.20%) VMware
5 16 (6.20%) Fujitsu
6 15 (5.81%) McAfee
7 14 (5.43%) Cisco
7 14 (5.43%) HP
8 13 (5.04%) SolarWinds
9 9 (3.49%) Red Hat
10 8 (3.10%) CheckPoint
10 8 (3.10%) EMC
10 8 (3.10%) ServiceNow
11 7 (2.71%) Becrypt
11 7 (2.71%) LogRhythm
11 7 (2.71%) Websense
11 7 (2.71%) Splunk
11 7 (2.71%) Lumension
Wirral, Merseyside
Steria
Salary: From £45,000 to £49,000 per annum
Posted: 6 hours ago
Barrow-In-Furness, Cumbria
ReThink Recruitment
Salary: £1 per annum + Negotiable
Posted: Yesterday
North West
Rullion IT Plus
Salary: £40000 - £50000 per annum + Package
Posted: Yesterday
Lancashire
The One Group
Salary: £30k - 35k per year + Benefits
Posted: Yesterday
Cumbria
CV Screen Ltd
Salary: £18k - 21k per year + benefits
Posted: 2 days ago
North West
ReThink Recruitment
Salary: £75000 - £85000.00 per annum
Posted: 2 days ago
Manchester, Lancashire
Laterooms Ltd
Salary: Competitive Salary + Benefits + Bonus
Posted: 5 days ago
Manchester, Lancashire
Laterooms Ltd
Salary: Competitive Salary + Benefits + Bonus
Posted: 5 days ago
Manchester, Lancashire
Robert Half
Salary: £30000 - £35000 per annum + Discounted flights
Posted: 6 days ago
Cumbria
Capita - ITPS
Posted: 7 days ago
Manchester, Lancashire
The Co-operative Group
Salary: From £32,760 to £40,950 per annum + excellent benefits
Posted: 7 days ago
Manchester
Adria Solutions Ltd
Salary: £16000 - £18000 per annum + Benefits
Posted: 12 days ago
Barrow-In-Furness
Capita - ITIN
Salary: £00 - £1 per annum + Competitive
Posted: 14 days ago
Barrow-In-Furness
Capita - ITIN
Salary: £00.00 - £1 per annum + Competitive
Posted: 14 days ago
Barrow-In-Furness
Capita - ITIN
Salary: £0.00 - £1 per annum + Competitive
Posted: 14 days ago
Cheshire
Hays IT - Uk Posting account
Salary: £50000.00 - £80000.00 per annum + Excellent package
Posted: 19 days ago
Manchester, Lancashire
The Co-operative Group
Salary: From £28,633 to £35,792 per annum + benefits
Posted: 23 days ago