The table below looks at the statistics for Service Management skills in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 2 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Sep 2015
Same period 2014 Same period 2013
Service Management
Rank 74 122 149
Rank change year-on-year
+48 +27
Permanent jobs citing Service Management 241 144 94
As % of all permanent IT jobs located in the North West 3.52% 1.94% 1.36%
As % of the Processes & Methodologies category 4.10% 2.32% 1.70%
Number of salaries quoted 193 109 71
Average salary £43,500 £47,500 £50,000
Average salary % change year-on-year
-8.42% -5.00%
90% offered a salary of more than £22,300 £20,000 £27,900
10% offered a salary of more than £62,500 £70,000 £100,000
UK excluding London average salary £44,000 £42,500 £44,000
% change year-on-year
+3.52% -3.40%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the North West region.

Processes & Methodologies Category
North West
Permanent IT job ads with a match in the
Processes & Methodologies category
5885 6212 5530
As % of all permanent IT jobs located in the North West 85.92% 83.56% 79.80%
Number of salaries quoted 4882 4949 4701
Average salary £41,000 £40,000 £38,500
Average salary % change year-on-year
+2.50% +3.89%
90% offered a salary of more than £28,000 £27,500 £27,204
10% offered a salary of more than £60,000 £55,500 £57,500
UK excluding London average salary £45,000 £42,500 £41,500
% change year-on-year
+5.88% +2.40%

Service Management
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the North West region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the North West

Service Management
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the North West region.

Service Management Salary Trend in the North West

Service Management
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Service Management across the North West region over the 3 months to 2 September 2015.

Service Management Salary Histogram in the North West

Service Management
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the North West region over the 3 months to 2 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +77 158 £45,000 -1.09% 17
Cheshire +10 66 £36,250 -16.18% 3
Merseyside +10 9 £45,000 -10.00% 1
Lancashire +9 8 £35,000 +37.25%
Service Management
England

Service Management
Top 30 Related IT Skills in the North West

For the 6 months to 2 September 2015, IT jobs across the North West region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 285 (69.34%) ITIL
2 116 (28.22%) Service Delivery
3 107 (26.03%) Finance
4 104 (25.30%) Project Management
5 86 (20.92%) Microsoft
6 85 (20.68%) Windows
7 80 (19.46%) ITSM
8 75 (18.25%) SQL
9 72 (17.52%) SLA
10 66 (16.06%) Change Management
11 65 (15.82%) Analytical Skills
12 63 (15.33%) PRINCE2
13 62 (15.09%) Degree
14 52 (12.65%) Risk Management
15 51 (12.41%) Management Information System
15 51 (12.41%) Stakeholder Management
15 51 (12.41%) Incident Management
16 49 (11.92%) Continuous Improvement
17 47 (11.44%) Problem Management
18 42 (10.22%) Data Centre
19 36 (8.76%) Configuration Management
19 36 (8.76%) MS Excel
20 35 (8.52%) Information Security
21 34 (8.27%) VMware
21 34 (8.27%) Agile Software Development
21 34 (8.27%) MS Exchange
21 34 (8.27%) Oracle
21 34 (8.27%) Mentoring
22 33 (8.03%) Security Cleared
22 33 (8.03%) SharePoint

Service Management
Top Related IT Skills in the North West by Category

For the 6 months to 2 September 2015, IT jobs across the North West region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 34 (8.27%) MS Exchange
2 33 (8.03%) SharePoint
3 9 (2.19%) IIS
4 8 (1.95%) BizTalk Server
5 7 (1.70%) Lync
6 6 (1.46%) Exchange Server 2013
7 5 (1.22%) SharePoint 2013
7 5 (1.22%) Exchange Server 2010
8 4 (0.97%) Apache Pig
8 4 (0.97%) Apache Spark
8 4 (0.97%) Drupal
8 4 (0.97%) SAS
9 3 (0.73%) Oracle 9iAS
9 3 (0.73%) Blackberry Enterprise Server
9 3 (0.73%) Oracle Application Server
10 2 (0.49%) IBM Notes
11 1 (0.24%) Apache
11 1 (0.24%) Office Communications Server
11 1 (0.24%) SharePoint 2010
11 1 (0.24%) NetWeaver
Applications
1 36 (8.76%) MS Excel
2 26 (6.33%) MS Office
3 7 (1.70%) MS PowerPoint
4 3 (0.73%) ProjectWise
5 1 (0.24%) Spreadsheet
5 1 (0.24%) MS Project
5 1 (0.24%) Acrobat
Business Applications
1 7 (1.70%) assyst
1 7 (1.70%) Remedy ITSM
2 4 (0.97%) Oracle Applications
3 3 (0.73%) Primavera
4 2 (0.49%) Dynamics CRM
4 2 (0.49%) Dynamics AX
Cloud Services
1 23 (5.60%) Amazon AWS
2 6 (1.46%) Amazon EC2
3 4 (0.97%) Microsoft Azure
4 3 (0.73%) Office 365
5 2 (0.49%) Mimecast
6 1 (0.24%) Cloud Computing
Communications & Networking
1 27 (6.57%) TCP/IP
2 21 (5.11%) WAN
3 20 (4.87%) Firewall
4 19 (4.62%) Internet
4 19 (4.62%) DNS
5 18 (4.38%) LAN
6 14 (3.41%) VPN
7 12 (2.92%) DHCP
7 12 (2.92%) SAN
8 11 (2.68%) IPsec
8 11 (2.68%) VoIP
9 10 (2.43%) Wireless
10 7 (1.70%) Broadband
10 7 (1.70%) MPLS
11 6 (1.46%) SMTP
11 6 (1.46%) Network Security
12 5 (1.22%) iSCSI
12 5 (1.22%) Cisco ASA
12 5 (1.22%) xDSL
12 5 (1.22%) DMVPN
Database & Business Intelligence
1 31 (7.54%) SQL Server
2 16 (3.89%) SQL Server Reporting Services
3 15 (3.65%) SQL Server Integration Services
4 11 (2.68%) Oracle Database
5 9 (2.19%) BusinessObjects
6 8 (1.95%) Oracle Database 11g
6 8 (1.95%) Oracle Database 10g
6 8 (1.95%) MySQL
6 8 (1.95%) Oracle9i Database
7 7 (1.70%) SQL Server 2012
7 7 (1.70%) SQL Server 2008
8 6 (1.46%) Crystal Reports
9 5 (1.22%) Big Data
10 4 (0.97%) Hadoop
10 4 (0.97%) NoSQL
10 4 (0.97%) HBase
10 4 (0.97%) Data Warehouse
10 4 (0.97%) Data Mining
11 3 (0.73%) SQL Server 2005
11 3 (0.73%) SQL Server Analysis Services
Development Applications
1 8 (1.95%) Team Foundation Server
2 3 (0.73%) Visual Studio
2 3 (0.73%) Git (software)
3 2 (0.49%) Jenkins
4 1 (0.24%) Subversion
General
1 107 (26.03%) Finance
2 31 (7.54%) Retail
3 26 (6.33%) Law
4 22 (5.35%) Manufacturing
5 21 (5.11%) Banking
6 15 (3.65%) Legal
7 10 (2.43%) Telecoms
8 9 (2.19%) Publishing
9 7 (1.70%) Financial Institution
10 6 (1.46%) Corporate Banking
10 6 (1.46%) Marketing
11 4 (0.97%) Investment Banking
11 4 (0.97%) German Language
12 3 (0.73%) Billing
13 2 (0.49%) Local Government
14 1 (0.24%) Retail Banking
14 1 (0.24%) Mandarin Language
14 1 (0.24%) French Language
14 1 (0.24%) Pharmaceutical
14 1 (0.24%) Advertising
Job Titles
1 65 (15.82%) Service Manager
2 62 (15.09%) Analyst
3 36 (8.76%) Consultant
4 30 (7.30%) Delivery Manager
5 28 (6.81%) IT Services Manager
5 28 (6.81%) Services Delivery Manager
6 27 (6.57%) Project Manager
7 20 (4.87%) Administrator
7 20 (4.87%) Applications Support
8 19 (4.62%) Management Consultant
8 19 (4.62%) Service Management Consultant
9 18 (4.38%) Programme Manager
10 17 (4.14%) Architect
10 17 (4.14%) Service Analyst
11 16 (3.89%) Support Analyst
11 16 (3.89%) Support Engineer
11 16 (3.89%) Graduate
12 15 (3.65%) Service Desk Analyst
13 13 (3.16%) Team Leader
13 13 (3.16%) IT Programme Manager
Libraries, Frameworks & Software Standards
1 27 (6.57%) .NET
2 15 (3.65%) Web Services
3 11 (2.68%) Middleware
4 10 (2.43%) XML
4 10 (2.43%) HTML
5 9 (2.19%) CSS
5 9 (2.19%) jQuery
6 7 (1.70%) ASP.NET
7 6 (1.46%) J2EE
7 6 (1.46%) 802.1X
8 4 (0.97%) RESTful
8 4 (0.97%) Ajax
9 3 (0.73%) JSON
9 3 (0.73%) WSDL
9 3 (0.73%) WebCenter
10 2 (0.49%) HTML5
10 2 (0.49%) CSS3
10 2 (0.49%) Sass
10 2 (0.49%) AngularJS
10 2 (0.49%) SAP Basis
Miscellaneous
1 65 (15.82%) Analytical Skills
2 51 (12.41%) Management Information System
3 42 (10.22%) Data Centre
4 20 (4.87%) Life Science
5 17 (4.14%) Statistics
6 12 (2.92%) Replication
7 11 (2.68%) Clustering
8 10 (2.43%) PMI
8 10 (2.43%) Computer Science
9 8 (1.95%) CMDB
9 8 (1.95%) Client/Server
9 8 (1.95%) Enterprise Software
10 7 (1.70%) User Experience
10 7 (1.70%) Visualisation
10 7 (1.70%) Blackberry
11 6 (1.46%) Mainframe
12 5 (1.22%) Data Integration
12 5 (1.22%) iPhone
13 4 (0.97%) Private Cloud
13 4 (0.97%) Mobile App
Operating Systems
1 85 (20.68%) Windows
2 24 (5.84%) Windows 7
3 22 (5.35%) Linux
4 21 (5.11%) Windows Server 2008
5 16 (3.89%) Windows Server 2012
6 11 (2.68%) UNIX
7 9 (2.19%) Windows Server 2003
8 6 (1.46%) Windows XP
8 6 (1.46%) AIX
8 6 (1.46%) Windows 8
9 4 (0.97%) Solaris
10 2 (0.49%) Android
11 1 (0.24%) Mac OS
11 1 (0.24%) Apple iOS
11 1 (0.24%) HPUX
11 1 (0.24%) VMS
11 1 (0.24%) Windows Vista
Processes & Methodologies
1 285 (69.34%) ITIL
2 116 (28.22%) Service Delivery
3 104 (25.30%) Project Management
4 80 (19.46%) ITSM
5 66 (16.06%) Change Management
6 63 (15.33%) PRINCE2
7 52 (12.65%) Risk Management
8 51 (12.41%) Stakeholder Management
8 51 (12.41%) Incident Management
9 49 (11.92%) Continuous Improvement
10 47 (11.44%) Problem Management
11 36 (8.76%) Configuration Management
12 35 (8.52%) Information Security
13 34 (8.27%) Agile Software Development
13 34 (8.27%) Mentoring
14 31 (7.54%) Coaching
15 28 (6.81%) Change Control
16 27 (6.57%) Performance Management
16 27 (6.57%) Supplier Management
17 23 (5.60%) Programme Management
Programming Languages
1 75 (18.25%) SQL
2 18 (4.38%) Java
3 17 (4.14%) T-SQL
4 11 (2.68%) JavaScript
5 9 (2.19%) PowerShell
6 8 (1.95%) PL/SQL
6 8 (1.95%) C#
7 7 (1.70%) C
7 7 (1.70%) VBScript
8 4 (0.97%) VB
8 4 (0.97%) ActionScript
8 4 (0.97%) Python
8 4 (0.97%) Perl
8 4 (0.97%) PHP
8 4 (0.97%) MATLAB
8 4 (0.97%) R
9 3 (0.73%) COBOL
9 3 (0.73%) Prolog
10 2 (0.49%) Shell Script
10 2 (0.49%) Lua
Qualifications
1 62 (15.09%) Degree
2 33 (8.03%) Security Cleared
3 23 (5.60%) ITIL Certification
4 22 (5.35%) SC Cleared
4 22 (5.35%) Microsoft Certification
5 14 (3.41%) ITIL Foundation Certificate
5 14 (3.41%) MCITP
6 12 (2.92%) PMI Certification
7 11 (2.68%) CISSP
7 11 (2.68%) MCTS
8 9 (2.19%) ISEB
9 8 (1.95%) MCSE
9 8 (1.95%) CISA
9 8 (1.95%) CISM
9 8 (1.95%) OCP
9 8 (1.95%) Oracle Certification
9 8 (1.95%) DV Cleared
10 7 (1.70%) PRINCE2 Certification
10 7 (1.70%) Cisco Certification
11 5 (1.22%) CCNP
Quality Assurance & Compliance
1 72 (17.52%) SLA
2 32 (7.79%) ISO/IEC 27001
3 12 (2.92%) QA
4 9 (2.19%) COBIT
5 4 (0.97%) PCI DSS
System Software
1 30 (7.30%) Active Directory
2 26 (6.33%) VMware Infrastructure
3 4 (0.97%) Hyper-V
4 3 (0.73%) VMware ESX
5 2 (0.49%) Microsoft Virtual Server
5 2 (0.49%) Firmware
5 2 (0.49%) Terminal Server
5 2 (0.49%) vSphere
Systems Management
1 12 (2.92%) SCCM
2 5 (1.22%) Netcool
3 4 (0.97%) SCOM
3 4 (0.97%) FortiGate
4 3 (0.73%) WSUS
4 3 (0.73%) Backup Exec
5 2 (0.49%) HP NNM
5 2 (0.49%) OpenView
5 2 (0.49%) Symantec Endpoint Protection
5 2 (0.49%) SCDPM
5 2 (0.49%) Ganglia
5 2 (0.49%) Systems Management Server (SMS)
6 1 (0.24%) Cisco CUCM
6 1 (0.24%) Tivoli Storage Manager
6 1 (0.24%) ServiceCenter
6 1 (0.24%) SCVMM
Vendors
1 86 (20.92%) Microsoft
2 34 (8.27%) Oracle
2 34 (8.27%) VMware
3 26 (6.33%) ServiceNow
4 25 (6.08%) Cisco
4 25 (6.08%) HP
5 12 (2.92%) EMC
6 11 (2.68%) IBM
7 9 (2.19%) Remedy
8 6 (1.46%) Teradata
8 6 (1.46%) FrontRange
8 6 (1.46%) Citrix
9 5 (1.22%) NetApp
9 5 (1.22%) SAP
9 5 (1.22%) Veeam
9 5 (1.22%) Hummingbird
9 5 (1.22%) Nimble Storage
10 4 (0.97%) Hitachi
10 4 (0.97%) Fortinet
10 4 (0.97%) Dell
Manchester, Lancashire
Gibbs S3 Limited
Salary: benefits package
Posted: 9 hours ago
Wirral, Merseyside
Sopra Steria Recruitment
Salary: Up to £50,200 per annum Bonus, Healthcare, Pension, Agile Working
Posted: 15 hours ago
Stockport, Cheshire
Applause IT Innovation
Salary: £28000 - £35000 per annum + benefits
Posted: Yesterday
Rochdale, Lancashire
Zen Internet
Salary: benefits
Posted: Yesterday
Stockport, Cheshire
Applause IT Innovation
Salary: £28000 - £35000 per annum + benefits
Posted: Yesterday
Manchester, Lancashire
Connected IT
Salary: £20000 - £45000 per annum + Benefits
Posted: 4 days ago
Cheshire
Connected IT
Salary: £35000 - £45000 per annum + Benefits
Posted: 4 days ago
Manchester, Lancashire
Premier IT
Salary: £40000 - £50000 per annum + benefits
Posted: 4 days ago
Manchester, Lancashire
McGregor Boyall
Salary: £42081.00 - £64281.00 per annum
Posted: 5 days ago
Crewe, Cheshire
WEX Europe Ltd
Salary: Competitive
Posted: 6 days ago
Manchester, Lancashire
HAYS INFORMATION TECHNOLOGY
Salary: £42840.00 - £64281.00 per annum + benefits package
Posted: 6 days ago
Greater Manchester
Nigel Frank International Limited - Newcastle
Salary: £35000 - £40000 per annum
Posted: 6 days ago
Nantwich
Energize Recruitment Solutions Ltd
Salary: £40000 - £50000 per annum
Posted: 13 days ago
Rochdale, Lancashire
Zen Internet Ltd
Salary: Up to £41,000 per annum Up to £41,000
Posted: 13 days ago
Stockport, Cheshire
Net Recruit.co.uk Ltd
Salary: £16,500 - £20,000 DOE
Posted: 16 days ago
Manchester, Lancashire
The Co-operative Group
Salary: From £38,500 to £48,000 per annum & excellent benefits
Posted: 25 days ago
Greater Manchester
Hays IT - Uk Posting account
Salary: £30000.00 - £35000.00 per annum
Posted: 27 days ago