The table below looks at the statistics for Service Management skills in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Service Management
Rank 129 151 148
Rank change year-on-year
+22 -3
Permanent jobs citing Service Management 150 96 110
As % of all permanent IT jobs located in the North West 2.02% 1.40% 1.51%
As % of the Processes & Methodologies category 2.42% 1.76% 1.91%
Number of salaries quoted 125 67 83
Average salary £46,750 £50,000 £44,500
Average salary % change year-on-year
-6.50% +12.35%
90% offered a salary of more than £23,500 £29,100 £22,900
10% offered a salary of more than £70,000 £100,000 £62,000
UK excluding London average salary £42,500 £45,000 £41,153
% change year-on-year
-5.55% +9.34%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the North West region.

Processes & Methodologies Category
North West
Permanent IT job ads with a match in the
Processes & Methodologies category
6211 5443 5765
As % of all permanent IT jobs located in the North West 83.83% 79.39% 79.02%
Number of salaries quoted 5049 4615 4953
Average salary £40,000 £38,500 £37,500
Average salary % change year-on-year
+3.89% +2.66%
90% offered a salary of more than £27,500 £27,000 £27,000
10% offered a salary of more than £58,000 £57,500 £55,000
UK excluding London average salary £42,500 £41,500 £40,000
% change year-on-year
+2.40% +3.75%

Service Management
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the North West region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the North West

Service Management
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the North West region.

Service Management Salary Trend in the North West

Service Management
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Service Management across the North West region over the 3 months to 19 September 2014.

Service Management Salary Histogram in the North West

Service Management
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the North West region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +10 73 £42,500 -5.55% 11
Cheshire +13 49 £49,000 -34.66% 8
Cumbria - 9 £51,250 -
Lancashire +3 5 £25,500 -8.92% 1
Merseyside +3 4 £49,500 -50.50%
Service Management
England

Service Management
Top 30 Related IT Skills in the North West

For the 6 months to 19 September 2014, IT jobs across the North West region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 192 (71.11%) ITIL
2 106 (39.26%) Finance
3 81 (30.00%) Service Delivery
4 63 (23.33%) SLA
4 63 (23.33%) Microsoft
5 55 (20.37%) MS Excel
6 44 (16.30%) Change Management
7 43 (15.93%) Security Cleared
8 42 (15.56%) Active Directory
9 34 (12.59%) ITIL Certification
9 34 (12.59%) Project Management
9 34 (12.59%) Oracle
9 34 (12.59%) SC Cleared
10 33 (12.22%) Problem Management
11 32 (11.85%) Windows
11 32 (11.85%) ITSM
12 31 (11.48%) MS Office
13 30 (11.11%) PRINCE2
13 30 (11.11%) Management Information System
13 30 (11.11%) Analytical Skills
14 29 (10.74%) Stakeholder Management
14 29 (10.74%) SQL
15 26 (9.63%) MS Exchange
16 24 (8.89%) Citrix
17 23 (8.52%) Incident Management
18 22 (8.15%) Degree
18 22 (8.15%) VMware
19 21 (7.78%) Microsoft Certification
20 20 (7.41%) SAN
20 20 (7.41%) UNIX

Service Management
Top Related IT Skills in the North West by Category

For the 6 months to 19 September 2014, IT jobs across the North West region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 26 (9.63%) MS Exchange
2 17 (6.30%) SharePoint
3 12 (4.44%) Exchange Server 2010
4 7 (2.59%) Lync
5 5 (1.85%) CICS
6 4 (1.48%) TPMS
7 2 (0.74%) SharePoint 2010
7 2 (0.74%) LiveLink
8 1 (0.37%) SharePoint Server
8 1 (0.37%) WebSphere
8 1 (0.37%) MS Project Server
8 1 (0.37%) Exchange Server 2007
8 1 (0.37%) Blackberry Enterprise Server
8 1 (0.37%) CMS
8 1 (0.37%) IIS
8 1 (0.37%) Lotus Domino
8 1 (0.37%) SharePoint 2013
8 1 (0.37%) Exchange Server 2013
Applications
1 55 (20.37%) MS Excel
2 31 (11.48%) MS Office
3 3 (1.11%) MS Project
4 1 (0.37%) Spreadsheet
Business Applications
1 4 (1.48%) Oracle Applications
2 2 (0.74%) Dynamics AX
3 1 (0.37%) Dynamics CRM
Cloud Services
1 2 (0.74%) Amazon AWS
2 1 (0.37%) SaaS
2 1 (0.37%) Office 365
2 1 (0.37%) Cloud Computing
Communications & Networking
1 20 (7.41%) SAN
2 14 (5.19%) TCP/IP
3 10 (3.70%) LAN
4 9 (3.33%) NAS
5 8 (2.96%) DNS
6 7 (2.59%) VPN
6 7 (2.59%) WAN
7 5 (1.85%) HTTP
7 5 (1.85%) HTTPS
7 5 (1.85%) SSL
7 5 (1.85%) Network Security
7 5 (1.85%) Firewall
7 5 (1.85%) Intrusion Detection
8 4 (1.48%) Wireless
8 4 (1.48%) LDAP
9 3 (1.11%) DHCP
9 3 (1.11%) Intranet
10 2 (0.74%) Internet
10 2 (0.74%) VoIP
11 1 (0.37%) ATM
Database & Business Intelligence
1 15 (5.56%) Data Warehouse
2 10 (3.70%) SQL Server
3 7 (2.59%) Oracle Reports
3 7 (2.59%) Hadoop
4 5 (1.85%) SQL Server 2012
4 5 (1.85%) Oracle Database
4 5 (1.85%) SQL Server 2000
4 5 (1.85%) Crystal Reports
5 3 (1.11%) Oracle9i Database
5 3 (1.11%) Oracle Database 10g
5 3 (1.11%) SQL Server Reporting Services
5 3 (1.11%) SQL Server 2005
5 3 (1.11%) SQL Server Integration Services
5 3 (1.11%) Oracle Database 11g
5 3 (1.11%) SQL Server 2008
5 3 (1.11%) Relational Database
6 1 (0.37%) Big Data
6 1 (0.37%) MySQL
6 1 (0.37%) RDBMS
Development Applications
1 6 (2.22%) QuickTest Pro
2 2 (0.74%) Visual Studio
3 1 (0.37%) JIRA
3 1 (0.37%) Team Foundation Server
General
1 106 (39.26%) Finance
2 20 (7.41%) Banking
3 19 (7.04%) Retail
3 19 (7.04%) Telecoms
4 9 (3.33%) Financial Institution
5 7 (2.59%) Legal
5 7 (2.59%) Advertising
5 7 (2.59%) Marketing
6 6 (2.22%) Greek Language
6 6 (2.22%) Polish Language
7 5 (1.85%) Local Government
8 2 (0.74%) Corporate Banking
8 2 (0.74%) Publishing
8 2 (0.74%) Manufacturing
8 2 (0.74%) Back Office
8 2 (0.74%) Pharmaceutical
9 1 (0.37%) Retail Banking
9 1 (0.37%) Billing
Job Titles
1 63 (23.33%) Analyst
2 50 (18.52%) Service Manager
3 26 (9.63%) Service Analyst
4 21 (7.78%) Service Desk Analyst
5 16 (5.93%) Support Analyst
6 15 (5.56%) Support Engineer
7 13 (4.81%) 1st Line Support
7 13 (4.81%) Technical Manager
8 12 (4.44%) Infrastructure Manager
9 11 (4.07%) Project Manager
9 11 (4.07%) Delivery Manager
10 10 (3.70%) Head of IT
10 10 (3.70%) Services Delivery Manager
11 9 (3.33%) Applications Support
12 8 (2.96%) 2nd Line Support
12 8 (2.96%) Applications Manager
12 8 (2.96%) 1st Line Support Engineer
13 7 (2.59%) Technical Services Manager
13 7 (2.59%) Test Manager
13 7 (2.59%) Infrastructure Project Manager
Libraries, Frameworks & Software Standards
1 10 (3.70%) .NET
2 7 (2.59%) ASP.NET
3 4 (1.48%) Memcached
4 2 (0.74%) HTML
4 2 (0.74%) CSS
4 2 (0.74%) Web Services
4 2 (0.74%) CGI
5 1 (0.37%) .NET Framework
5 1 (0.37%) COM
Miscellaneous
1 30 (11.11%) Management Information System
1 30 (11.11%) Analytical Skills
2 8 (2.96%) Blackberry
3 5 (1.85%) Mainframe
3 5 (1.85%) PDA
3 5 (1.85%) IBM Mainframe
4 4 (1.48%) RMADS
4 4 (1.48%) User Experience
5 3 (1.11%) Computer Science
5 3 (1.11%) CMDB
5 3 (1.11%) Replication
6 2 (0.74%) CLARiiON
6 2 (0.74%) Statistics
6 2 (0.74%) GIS
6 2 (0.74%) PMI
7 1 (0.37%) Open Source
7 1 (0.37%) Mobile App
7 1 (0.37%) Mathematics
7 1 (0.37%) STB
7 1 (0.37%) Economics
Operating Systems
1 32 (11.85%) Windows
2 20 (7.41%) UNIX
3 16 (5.93%) Windows 7
4 14 (5.19%) Linux
5 10 (3.70%) Windows Server 2008
6 6 (2.22%) Windows Server 2012
7 5 (1.85%) zOS
8 3 (1.11%) Windows Server 2003
8 3 (1.11%) Solaris
9 2 (0.74%) Windows 2000
9 2 (0.74%) Windows XP
9 2 (0.74%) Windows Vista
9 2 (0.74%) Windows 2000 Server
10 1 (0.37%) Red Hat Enterprise Linux
10 1 (0.37%) Apple iOS
10 1 (0.37%) Android
Processes & Methodologies
1 192 (71.11%) ITIL
2 81 (30.00%) Service Delivery
3 44 (16.30%) Change Management
4 34 (12.59%) Project Management
5 33 (12.22%) Problem Management
6 32 (11.85%) ITSM
7 30 (11.11%) PRINCE2
8 29 (10.74%) Stakeholder Management
9 23 (8.52%) Incident Management
10 19 (7.04%) Line Management
11 17 (6.30%) Supplier Management
11 17 (6.30%) Performance Management
12 16 (5.93%) Release Management
12 16 (5.93%) Continuous Improvement
13 15 (5.56%) Change Control
13 15 (5.56%) Root Cause Analysis
13 15 (5.56%) Matrix Management
14 14 (5.19%) PRINCE
15 13 (4.81%) Configuration Management
15 13 (4.81%) Data Analysis
Programming Languages
1 29 (10.74%) SQL
2 11 (4.07%) Java
3 9 (3.33%) C#
4 7 (2.59%) T-SQL
5 5 (1.85%) VB
5 5 (1.85%) VB.NET
5 5 (1.85%) Perl
5 5 (1.85%) PHP
5 5 (1.85%) VB6
6 4 (1.48%) Bash Shell
7 3 (1.11%) PL/SQL
8 2 (0.74%) JavaScript
8 2 (0.74%) PowerHouse
9 1 (0.37%) Tcl
Qualifications
1 43 (15.93%) Security Cleared
2 34 (12.59%) SC Cleared
2 34 (12.59%) ITIL Certification
3 22 (8.15%) Degree
4 21 (7.78%) Microsoft Certification
5 18 (6.67%) MCP
6 17 (6.30%) MCSA
7 15 (5.56%) MCTS
8 14 (5.19%) Citrix Certification
9 13 (4.81%) Cisco Certification
9 13 (4.81%) PMI Certification
10 12 (4.44%) CCNA
10 12 (4.44%) MCSE
11 11 (4.07%) PMP
12 9 (3.33%) MCITP
12 9 (3.33%) VMware Certified Professional (VCP)
13 8 (2.96%) CCA
14 6 (2.22%) ISEB
14 6 (2.22%) ISTQB
15 5 (1.85%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 63 (23.33%) SLA
2 12 (4.44%) QA
3 3 (1.11%) ISO/IEC 27001
System Software
1 42 (15.56%) Active Directory
2 14 (5.19%) VMware Infrastructure
3 11 (4.07%) Hyper-V
4 5 (1.85%) Snort
5 4 (1.48%) Squid
5 4 (1.48%) Varnish
5 4 (1.48%) Postfix
6 3 (1.11%) VMware ESX
7 2 (0.74%) MetaFrame
7 2 (0.74%) vSphere
7 2 (0.74%) Oracle RMAN
7 2 (0.74%) VMware Server
8 1 (0.37%) VMware Workstation
Systems Management
1 15 (5.56%) SCCM
1 15 (5.56%) SCOM
2 9 (3.33%) SolarWinds Orion
2 9 (3.33%) Backup Exec
3 5 (1.85%) Nessus
3 5 (1.85%) Symantec Endpoint Protection
3 5 (1.85%) McAfee ePO
4 4 (1.48%) Puppet
4 4 (1.48%) Nagios
4 4 (1.48%) Icinga
4 4 (1.48%) Opscode Chef
5 2 (0.74%) ServiceCenter
5 2 (0.74%) Foglight
5 2 (0.74%) OpenView
6 1 (0.37%) Tivoli
6 1 (0.37%) Cisco UCCX
Vendors
1 63 (23.33%) Microsoft
2 34 (12.59%) Oracle
3 24 (8.89%) Citrix
4 22 (8.15%) VMware
5 18 (6.67%) HP
6 17 (6.30%) Cisco
7 16 (5.93%) McAfee
8 15 (5.56%) Symantec
9 13 (4.81%) IBM
9 13 (4.81%) SolarWinds
10 11 (4.07%) Fujitsu
11 10 (3.70%) EMC
12 9 (3.33%) Sophos
13 8 (2.96%) Red Hat
14 5 (1.85%) CheckPoint
14 5 (1.85%) Websense
14 5 (1.85%) Juniper
14 5 (1.85%) IronPort
14 5 (1.85%) Qualys
14 5 (1.85%) Blue Coat
Cheshire
Rullion IT Plus
Salary: £40000 - £45000 per annum + excellent package
Posted: Yesterday
Manchester, Lancashire
ECS
Salary: Varied
Posted: Yesterday
Knutsford, Cheshire
HAYS INFORMATION TECHNOLOGY
Salary: £45000.00 - £55000.00 per annum + Benefits
Posted: Yesterday
Manchester, Lancashire
Manchester City Council
Salary: From £35,784 to £39,351 per annum Salary: Grade 9 £35,784 to £39,351 (
Posted: 2 days ago
Knutsford, Cheshire
Proprius Recruitment
Salary: Up to £50,000 per annum Plus Excellent Banking Benefits & Bonus
Posted: 2 days ago
Manchester, Lancashire
The People Experts
Salary: £13000 - £15000 per annum
Posted: 3 days ago
Manchester, Lancashire
The People Experts
Posted: 3 days ago
Manchester, Lancashire
Manchester City Council
Posted: 4 days ago
Manchester, Lancashire
Connectus
Salary: £30000 - £35000 per annum + Benefits
Posted: 4 days ago
Manchester
Nigel Frank International Limited - Newcastle
Salary: £30000 - £36000 per annum + Annual bonus & career progression
Posted: 8 days ago
Crewe
QA Apprenticeships
Salary: £7,995 per year
Posted: 9 days ago
Crewe, Cheshire
Atos
Salary: Competitive plus benefits
Posted: 9 days ago
Manchester
Opus Recruitment Solutions Ltd
Salary: £20000 - £25000 per annum
Posted: 9 days ago
North West
Dunnhumby
Posted: 20 days ago
Knutsford
Hays IT - Uk Posting account
Salary: £45000.00 - £55000.00 per annum + Excellent Benefits
Posted: 24 days ago
Knutsford
Hays IT - Uk Posting account
Salary: £45000.00 - £55000.00 per annum + Excellent Benefits
Posted: 24 days ago