The table below looks at the statistics for ITSM skills in IT jobs advertised for the Berkshire region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 13 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
13 Feb 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 182 191 194
Rank change year-on-year
+9 +3
Permanent jobs citing ITSM 41 35 34
As % of all permanent IT jobs located in Berkshire 0.80% 0.64% 0.63%
As % of the Processes & Methodologies category 0.95% 0.76% 0.76%
Number of salaries quoted 33 33 23
Average salary £45,000 £52,500 £47,500
Average salary % change year-on-year
-14.28% +10.52%
90% offered a salary of more than £16,500 £21,000 £35,650
10% offered a salary of more than £57,400 £70,000 £66,750
UK excluding London average salary £42,500 £40,150 £40,000
% change year-on-year
+5.85% +0.37%
ITSM
South East

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Berkshire region.

Processes & Methodologies Category
Berkshire
Permanent IT job ads with a match in the
Processes & Methodologies category
4319 4606 4452
As % of all permanent IT jobs located in Berkshire 84.59% 84.16% 82.16%
Number of salaries quoted 3509 3351 3193
Average salary £52,500 £50,000 £50,000
Average salary % change year-on-year
+5.00% -
90% offered a salary of more than £35,000 £35,000 £32,700
10% offered a salary of more than £70,000 £72,500 £72,500
UK excluding London average salary £45,000 £42,500 £42,500
% change year-on-year
+5.88% -

ITSM
Jobs Demand Trend in Berkshire

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the Berkshire region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Berkshire

ITSM
Salary Trend in Berkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Berkshire region.

ITSM Salary Trend in Berkshire

ITSM
Salary Histogram in Berkshire

This chart provides a salary histogram for IT jobs citing ITSM across the Berkshire region over the 3 months to 13 February 2016.

ITSM Salary Histogram in Berkshire

ITSM
Job Locations in Berkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the Berkshire region over the 3 months to 13 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Reading +1 13 £45,000 +114.28% 3
Newbury - 12 £16,500 - 1
Wokingham - 5 £31,750 -
Slough - 3 £55,000 -
Windsor - 2 £70,000 -
Bracknell -3 1 £42,500 -29.46% 1
Maidenhead -8 1 - - 2
ITSM
South East

ITSM
Top 30 Related IT Skills in Berkshire

For the 6 months to 13 February 2016, IT jobs across the Berkshire region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 87 (76.32%) Service Management
2 60 (52.63%) ITIL
3 30 (26.32%) Project Management
4 28 (24.56%) Windows
5 27 (23.68%) Change Management
5 27 (23.68%) Finance
6 25 (21.93%) Management Information System
7 23 (20.18%) Remedy
7 23 (20.18%) Remedy ITSM
8 21 (18.42%) Analytical Skills
9 20 (17.54%) Data Centre
9 20 (17.54%) HTML
10 19 (16.67%) SQL
11 18 (15.79%) Service Delivery
11 18 (15.79%) Telecoms
12 17 (14.91%) Oracle
12 17 (14.91%) LANDesk
12 17 (14.91%) SaaS
12 17 (14.91%) Network Architecture
13 16 (14.04%) Agile Software Development
13 16 (14.04%) Web Services
14 15 (13.16%) JavaScript
14 15 (13.16%) Cisco
14 15 (13.16%) Process Management
14 15 (13.16%) Smart Meter
14 15 (13.16%) Big Data
15 14 (12.28%) Degree
15 14 (12.28%) SQL Server
16 13 (11.40%) XML
16 13 (11.40%) CSS

ITSM
Top Related IT Skills in Berkshire by Category

For the 6 months to 13 February 2016, IT jobs across the Berkshire region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 7 (6.14%) SharePoint
2 4 (3.51%) IBM Notes
3 1 (0.88%) Skype for Business
Applications
1 13 (11.40%) MS Excel
2 4 (3.51%) MS Office
3 1 (0.88%) MS PowerPoint
Business Applications
1 23 (20.18%) Remedy ITSM
2 2 (1.75%) SAP Oil and Gas
3 1 (0.88%) SAP CCM
3 1 (0.88%) SAP ERP
Cloud Services
1 17 (14.91%) SaaS
2 5 (4.39%) PaaS
3 1 (0.88%) IaaS
3 1 (0.88%) Office 365
Communications & Networking
1 11 (9.65%) Cisco Nexus
1 11 (9.65%) LAN
1 11 (9.65%) VoIP
1 11 (9.65%) WAN
2 10 (8.77%) Firewall
2 10 (8.77%) IPv4
2 10 (8.77%) WebEx
2 10 (8.77%) Wireless
3 8 (7.02%) BGP
3 8 (7.02%) EIGRP
3 8 (7.02%) HSRP
3 8 (7.02%) Multicast
3 8 (7.02%) OSPF
3 8 (7.02%) Spanning Tree
3 8 (7.02%) VLAN
4 3 (2.63%) Internet
4 3 (2.63%) Unified Communications
5 1 (0.88%) DNS
5 1 (0.88%) VPN
5 1 (0.88%) Wi-Fi
Database & Business Intelligence
1 15 (13.16%) Big Data
2 14 (12.28%) SQL Server
3 10 (8.77%) Relational Database
4 6 (5.26%) MS Access
4 6 (5.26%) SQL Anywhere
4 6 (5.26%) Sybase ASA
5 1 (0.88%) Oracle Reports
5 1 (0.88%) RDBMS
Development Applications
1 2 (1.75%) JIRA
General
1 27 (23.68%) Finance
2 18 (15.79%) Telecoms
3 10 (8.77%) Pharmaceutical
4 8 (7.02%) Marketing
5 4 (3.51%) Billing
6 3 (2.63%) Banking
6 3 (2.63%) Manufacturing
7 2 (1.75%) Electronics
7 2 (1.75%) Front Office
8 1 (0.88%) Back Office
8 1 (0.88%) Law
8 1 (0.88%) Retail
Job Titles
1 14 (12.28%) Analyst
1 14 (12.28%) Business Manager
1 14 (12.28%) Business Relationship Manager
1 14 (12.28%) Relationships Manager
2 12 (10.53%) Project Manager
3 10 (8.77%) Developer
3 10 (8.77%) Service Analyst
4 9 (7.89%) Unified Communications Engineer
5 8 (7.02%) Applications Support
5 8 (7.02%) Architect
5 8 (7.02%) Consultant
5 8 (7.02%) Front End Developer (Client-Side Developer)
5 8 (7.02%) ITIL Manager
6 7 (6.14%) Account Executive
7 6 (5.26%) ITIL Project Manager
7 6 (5.26%) ITSM Architect
7 6 (5.26%) ITSM Project Manager
7 6 (5.26%) Network Engineer
7 6 (5.26%) Salesforce.com Project Manager
7 6 (5.26%) Service Management Architect
Libraries, Frameworks & Software Standards
1 20 (17.54%) HTML
2 16 (14.04%) Web Services
3 13 (11.40%) CSS
3 13 (11.40%) XML
4 12 (10.53%) .NET
5 8 (7.02%) .NET Framework
5 8 (7.02%) ASP.NET
5 8 (7.02%) ASP.NET MVC
5 8 (7.02%) ASP.NET MVC 3
5 8 (7.02%) JSON
5 8 (7.02%) RESTful
5 8 (7.02%) WinForms
6 3 (2.63%) AngularJS
7 2 (1.75%) Ajax
7 2 (1.75%) XSLT
8 1 (0.88%) HTML5
8 1 (0.88%) XML Schema
8 1 (0.88%) XSL
Miscellaneous
1 25 (21.93%) Management Information System
2 21 (18.42%) Analytical Skills
3 20 (17.54%) Data Centre
4 15 (13.16%) Smart Meter
5 8 (7.02%) Computer Science
5 8 (7.02%) N-Tier
6 6 (5.26%) PMI
7 5 (4.39%) Mathematics
8 4 (3.51%) CMDB
9 3 (2.63%) Data Integration
9 3 (2.63%) Mainframe
9 3 (2.63%) Mobile App
10 1 (0.88%) Driving Licence
10 1 (0.88%) Enterprise Software
10 1 (0.88%) Life Science
10 1 (0.88%) Private Cloud
10 1 (0.88%) Public Cloud
10 1 (0.88%) Statistics
10 1 (0.88%) User Experience
Operating Systems
1 28 (24.56%) Windows
2 10 (8.77%) Linux
3 9 (7.89%) Android
3 9 (7.89%) Apple iOS
4 6 (5.26%) Windows Server
5 4 (3.51%) Unix
6 3 (2.63%) AIX
6 3 (2.63%) Red Hat Enterprise Linux
6 3 (2.63%) Windows 7
Processes & Methodologies
1 87 (76.32%) Service Management
2 60 (52.63%) ITIL
3 30 (26.32%) Project Management
4 27 (23.68%) Change Management
5 18 (15.79%) Service Delivery
6 17 (14.91%) Network Architecture
7 16 (14.04%) Agile Software Development
8 15 (13.16%) Process Management
9 13 (11.40%) Quality Management
10 12 (10.53%) Analytics
10 12 (10.53%) Business Continuity
10 12 (10.53%) Business Continuity Management
10 12 (10.53%) Capacity Management
10 12 (10.53%) Predictive Analytics
10 12 (10.53%) PRINCE2
11 10 (8.77%) Disaster Recovery
11 10 (8.77%) Document Management
12 9 (7.89%) Incident Management
13 8 (7.02%) Network Load Balancing
13 8 (7.02%) Refactoring
Programming Languages
1 19 (16.67%) SQL
2 15 (13.16%) JavaScript
3 12 (10.53%) C#
4 8 (7.02%) T-SQL
5 4 (3.51%) C++
5 4 (3.51%) Java
6 3 (2.63%) Perl
7 1 (0.88%) Shell Script
Qualifications
1 14 (12.28%) Degree
2 13 (11.40%) ITIL Certification
3 12 (10.53%) CCIE
3 12 (10.53%) Cisco Certification
4 11 (9.65%) CCNP
5 10 (8.77%) CCNP Voice
6 9 (7.89%) CCVP
7 6 (5.26%) CNE
7 6 (5.26%) MCP
7 6 (5.26%) Novell Certification
7 6 (5.26%) PMI Certification
8 3 (2.63%) CITP
8 3 (2.63%) ITIL Foundation Certificate
9 2 (1.75%) MCSA
9 2 (1.75%) Microsoft Certification
10 1 (0.88%) CISSP
10 1 (0.88%) ISEB
10 1 (0.88%) MCITP
10 1 (0.88%) MCTS
10 1 (0.88%) MOS
Quality Assurance & Compliance
1 12 (10.53%) ISO 9001
1 12 (10.53%) ISO/IEC 20000
2 11 (9.65%) QA
2 11 (9.65%) SLA
3 5 (4.39%) ISO/IEC 27001
System Software
1 6 (5.26%) Active Directory
2 1 (0.88%) VMware Infrastructure
Systems Management
1 8 (7.02%) Cisco UCCE
2 2 (1.75%) SCCM
2 2 (1.75%) SCOM
3 1 (0.88%) Backup Exec
3 1 (0.88%) CA Spectrum
3 1 (0.88%) Cisco CUCM
3 1 (0.88%) Cisco UCCX
3 1 (0.88%) Nagios
3 1 (0.88%) NetBackup
3 1 (0.88%) Norton AntiVirus
3 1 (0.88%) WSUS
Vendors
1 23 (20.18%) Remedy
2 17 (14.91%) LANDesk
2 17 (14.91%) Oracle
3 15 (13.16%) Cisco
4 13 (11.40%) Microsoft
5 12 (10.53%) BMC
6 11 (9.65%) Salesforce.com
7 8 (7.02%) ServiceNow
8 6 (5.26%) Novell
8 6 (5.26%) Sybase
9 5 (4.39%) Altiris
9 5 (4.39%) FrontRange
9 5 (4.39%) JD Edwards
10 4 (3.51%) Lotus
11 3 (2.63%) Citrix
11 3 (2.63%) Intel Security
11 3 (2.63%) Red Hat
11 3 (2.63%) SAP
11 3 (2.63%) Symantec
12 2 (1.75%) VMware
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