The first table below looks at the demand for ITSM skills in IT jobs advertised for the Berkshire region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 22 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Berkshire region.

Location
3 months to
22 May 2013
Same period 2012 Same period 2011
IT Service Management (ITSM)
Rank 194 198 155
Rank change year-on-year
+4 -43
Permanent jobs citing ITSM 23 23 34
As % of all permanent IT jobs located in Berkshire 0.440% 0.367% 0.662%
As % of the Processes & Methodologies category 0.634% 0.524% 0.967%
Number of salaries quoted 20 21 22
Average salary £45,000 £40,000 £45,000
Average salary % change year-on-year
+12.50% -11.11%
90% offered a salary of more than £36,000 £31,000 £37,500
10% offered a salary of more than £70,000 £77,500 £52,500
UK excluding London average salary £45,000 £43,500 £42,500
% change year-on-year
+3.44% +2.35%
All Processes & Methodologies
Berkshire
Permanent IT job ads with a match in the
Processes & Methodologies category
3629 4386 3517
As % of all permanent IT jobs located in Berkshire 69.49% 70.08% 68.49%
Number of salaries quoted 2775 3701 2926
Average salary £47,000 £45,000 £45,000
Average salary % change year-on-year
+4.44% -
90% offered a salary of more than £32,000 £31,500 £30,000
10% offered a salary of more than £70,000 £67,500 £65,000
UK excluding London average salary £40,000 £41,000 £40,000
% change year-on-year
-2.43% +2.50%
ITSM
South East

ITSM
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the Berkshire region as a proportion of the total demand within the Processes & Methodologies category.

Berkshire ITSM Jobs Demand Trend

ITSM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Berkshire region.

Berkshire ITSM Salary Trend

ITSM
Salary Histogram

This chart provides a salary histogram for IT jobs citing ITSM across the Berkshire region over the 3 months to 22 May 2013.

Berkshire ITSM Salary Histogram

ITSM
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the Berkshire region over the 3 months to 22 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Reading -2 8 £45,000 +30.43%
Bracknell -18 2 £36,250 -53.22%
Slough -5 1 £47,500 +18.75%
Windsor - 1 £43,000 -
Newbury - 1 £53,600 -
ITSM
South East

ITSM
Top 30 Related IT Skills

For the 6 months to 22 May 2013, IT jobs across the Berkshire region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 42 (73.68%) Service Management
2 31 (54.39%) ITIL
3 20 (35.09%) Finance
4 19 (33.33%) SQL
5 18 (31.58%) Windows
6 17 (29.82%) SQL Server
6 17 (29.82%) ITIL Certification
7 15 (26.32%) MS Excel
7 15 (26.32%) Degree
8 13 (22.81%) Telecoms
9 12 (21.05%) Remedy ITSM
9 12 (21.05%) DNS
9 12 (21.05%) Remedy
10 11 (19.30%) Microsoft Certification
10 11 (19.30%) MCSE
11 10 (17.54%) Incident Management
12 9 (15.79%) Cisco Certification
12 9 (15.79%) VMware
12 9 (15.79%) IIS
12 9 (15.79%) MS Office
12 9 (15.79%) Oracle
12 9 (15.79%) HTML
12 9 (15.79%) JavaScript
12 9 (15.79%) CCNA
12 9 (15.79%) TCP/IP
12 9 (15.79%) German Language
12 9 (15.79%) Unified Communications
13 8 (14.04%) VMware Infrastructure
13 8 (14.04%) DHCP
13 8 (14.04%) Active Directory

ITSM
Top Related IT Skills by Category

For the 6 months to 22 May 2013, IT jobs across the Berkshire region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Development
1 9 (15.79%) HTML
2 8 (14.04%) .NET
3 7 (12.28%) ASP.NET
3 7 (12.28%) XML
4 5 (8.772%) XSLT
5 3 (5.263%) Middleware
5 3 (5.263%) Web Services
6 2 (3.509%) Ajax
7 1 (1.754%) .NET Framework
Application Platforms
1 9 (15.79%) IIS
2 6 (10.53%) Lotus Domino
3 5 (8.772%) Lotus Notes
3 5 (8.772%) MSMQ
4 1 (1.754%) SharePoint
4 1 (1.754%) NetWeaver
Applications
1 15 (26.32%) MS Excel
2 9 (15.79%) MS Office
3 2 (3.509%) MS Visio
Business Applications
1 12 (21.05%) Remedy ITSM
2 5 (8.772%) Oracle BPM
Communications & Networking
1 12 (21.05%) DNS
2 9 (15.79%) TCP/IP
2 9 (15.79%) Unified Communications
3 8 (14.04%) DHCP
4 6 (10.53%) LDAP
4 6 (10.53%) Firewall
5 5 (8.772%) SMTP
6 4 (7.018%) HTTP
Database & Business Intelligence
1 17 (29.82%) SQL Server
2 5 (8.772%) RDBMS
3 4 (7.018%) Data Mining
4 2 (3.509%) MySQL
5 1 (1.754%) Crystal Reports
General
1 20 (35.09%) Finance
2 13 (22.81%) Telecoms
3 9 (15.79%) German Language
4 6 (10.53%) French Language
5 2 (3.509%) Advertising
5 2 (3.509%) Marketing
Job Titles
1 17 (29.82%) Analyst
2 9 (15.79%) Applications Support
2 9 (15.79%) Developer
3 8 (14.04%) Support Analyst
4 7 (12.28%) Consultant
5 6 (10.53%) Service Manager
5 6 (10.53%) Applications Support Analyst
6 5 (8.772%) Report Analyst
6 5 (8.772%) Architect
6 5 (8.772%) Sales Executive
6 5 (8.772%) Service Analyst
7 4 (7.018%) 3rd Line Support
7 4 (7.018%) Technical Support
7 4 (7.018%) Solutions Architect
7 4 (7.018%) Senior Consultant
7 4 (7.018%) Implementation Analyst
7 4 (7.018%) Developer Analyst
7 4 (7.018%) 3rd Line Technical Support
8 3 (5.263%) Solutions Consultant
9 2 (3.509%) Remedy Analyst
Miscellaneous
1 6 (10.53%) N-Tier
1 6 (10.53%) Enterprise Software
2 5 (8.772%) Computer Science
2 5 (8.772%) Replication
3 4 (7.018%) Statistics
4 3 (5.263%) CMDB
5 2 (3.509%) CCTV
Operating Systems
1 18 (31.58%) Windows
2 6 (10.53%) Windows 2000
2 6 (10.53%) Windows Server 2003
2 6 (10.53%) Windows XP
2 6 (10.53%) Windows Server 2008
2 6 (10.53%) Windows Vista
3 4 (7.018%) Nucleus RTOS
4 3 (5.263%) UNIX
Processes & Methodologies
1 42 (73.68%) Service Management
2 31 (54.39%) ITIL
3 10 (17.54%) Incident Management
4 8 (14.04%) Asset Management
5 7 (12.28%) Project Management
5 7 (12.28%) Change Management
6 6 (10.53%) Statistical Analysis
7 5 (8.772%) Product Management
7 5 (8.772%) PRINCE2
8 4 (7.018%) Service Delivery
8 4 (7.018%) Performance Management
8 4 (7.018%) Web Development
9 3 (5.263%) Change Control
9 3 (5.263%) Capacity Planning
9 3 (5.263%) Requirements Engineering
9 3 (5.263%) Six Sigma
10 2 (3.509%) CRM
10 2 (3.509%) Content Management
10 2 (3.509%) Agile Software Development
10 2 (3.509%) Disaster Recovery
Programming Languages
1 19 (33.33%) SQL
2 9 (15.79%) JavaScript
3 7 (12.28%) Java
3 7 (12.28%) C#
4 6 (10.53%) C++
4 6 (10.53%) T-SQL
5 5 (8.772%) PL/SQL
6 3 (5.263%) C
6 3 (5.263%) Perl
7 1 (1.754%) PHP
Qualifications
1 17 (29.82%) ITIL Certification
2 15 (26.32%) Degree
3 11 (19.30%) Microsoft Certification
3 11 (19.30%) MCSE
4 9 (15.79%) Cisco Certification
4 9 (15.79%) CCNA
5 3 (5.263%) PRINCE2 Certification
6 2 (3.509%) HNC
6 2 (3.509%) HND
7 1 (1.754%) MCTS
7 1 (1.754%) ISEB
Quality Assurance & Compliance
1 6 (10.53%) SLA
2 1 (1.754%) QA
System Software
1 8 (14.04%) VMware Infrastructure
1 8 (14.04%) Active Directory
2 6 (10.53%) Novell eDirectory
3 2 (3.509%) VMware ESX
3 2 (3.509%) vSphere
Systems Management
1 6 (10.53%) ZENworks
2 5 (8.772%) MOM
2 5 (8.772%) Systems Management Server (SMS)
3 2 (3.509%) OpenView
3 2 (3.509%) HP SIM
3 2 (3.509%) SCCM
4 1 (1.754%) ServiceCenter
4 1 (1.754%) Cisco IPCC
Vendors
1 12 (21.05%) Remedy
2 9 (15.79%) VMware
2 9 (15.79%) Oracle
3 6 (10.53%) Business Objects
3 6 (10.53%) Microsoft
4 5 (8.772%) Lotus
4 5 (8.772%) HP
4 5 (8.772%) Citrix
5 4 (7.018%) BMC
6 3 (5.263%) Cisco
6 3 (5.263%) IBM
7 2 (3.509%) SAP
8 1 (1.754%) Twitter
8 1 (1.754%) SolarWinds
8 1 (1.754%) FrontRange
8 1 (1.754%) Huawei
8 1 (1.754%) Royalblue
Berkshire
Key areas of interest will be you ITSM knowledge and JavaScript skills... This company has over 15 years delivering high quality ITIL accredited Service Management (ITSM) software solutions...
KV Recruitment
Salary: £50000 - £60000 per annum + Car Allowance + Bonus
Posted: 19 May 2013
Bracknell, Berkshire
Essential Skills Development experience in JavaScript, Web Services, HTML, XML. Experience of mySQL database or other SQL database technologies... Experience of web development & content management solutions... ITIL certification.
KV Recruitment
Salary: £35000 - £40000 per annum + Car Allowance + Bonus
Posted: 19 May 2013
Berkshire
This role would be very well suited to someone with a background in Application Support or Implementation Support, who is looking to move their career towards Business Analysis (...
Lorien Resourcing
Salary: £35000 - £40000 per annum + Benefits
Posted: 21 May 2013
Bracknell, Berkshire
Agile, Windows, SDLC, Development £30,000 to £35,000 + Pension, BUPA, 25 days annual leave An exciting new opportunity to join a global company with strong brand recognition.....
Spectrum IT Recruitment (South) Ltd
Salary: £30000 - £35000 per annum + excellent benefits
Posted: 16 May 2013
Berkshire, Thames Valley
Candidates must be able to speak GermanYou'll be responsible for customer technical phone support for an ITSM product line, and will be experienced in all areas of...
Salary: £40000 per annum
Posted: 21 May 2013
Bracknell, Reading, Berkshire, South East, Thames...
The role will be focussed on the delivery of Document Management, Content management and SaaS based applications across the UK... Managing the installation and configuration of enterprise software...
Satigo
Salary: £35000 per annum + Car allowance + Benefits
Posted: 30 April 2013