The first table below looks at the demand for ITSM skills in IT jobs advertised for the Berkshire region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 23 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Berkshire region.

Location
3 months to
23 Jul 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 153 181 211
Rank change year-on-year
+28 +30
Permanent jobs citing ITSM 57 36 28
As % of all permanent IT jobs located in Berkshire 1.03% 0.66% 0.47%
As % of the Processes & Methodologies category 1.40% 0.90% 0.64%
Number of salaries quoted 40 32 26
Average salary £38,250 £40,000 £38,000
Average salary % change year-on-year
-4.37% +5.26%
90% offered a salary of more than £36,500 £35,100 £30,000
10% offered a salary of more than £82,750 £74,500 £77,500
UK excluding London average salary £43,500 £42,500 £40,000
% change year-on-year
+2.35% +6.25%
Processes & Methodologies Category
Berkshire
Permanent IT job ads with a match in the
Processes & Methodologies category
4065 3990 4408
As % of all permanent IT jobs located in Berkshire 73.64% 72.78% 73.58%
Number of salaries quoted 2779 3084 3713
Average salary £50,000 £47,500 £45,000
Average salary % change year-on-year
+5.26% +5.55%
90% offered a salary of more than £30,000 £31,500 £30,250
10% offered a salary of more than £75,000 £65,000 £70,000
UK excluding London average salary £42,500 £40,500 £40,000
% change year-on-year
+4.93% +1.25%
ITSM
South East

ITSM
Jobs Demand Trend in Berkshire

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the Berkshire region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Berkshire

ITSM
Salary Trend in Berkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Berkshire region.

ITSM Salary Trend in Berkshire

ITSM
Salary Histogram in Berkshire

This chart provides a salary histogram for IT jobs citing ITSM across the Berkshire region over the 3 months to 23 July 2014.

ITSM Salary Histogram in Berkshire

ITSM
Job Locations in Berkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the Berkshire region over the 3 months to 23 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bracknell +2 13 £37,500 +15.38%
Reading -1 10 £65,000 +62.50%
Slough - 4 £85,000 - 1
Newbury +13 3 £82,500 +65.00%
Maidenhead - 2 £39,000 -
Wokingham - 1 - -
ITSM
South East

ITSM
Top 30 Related IT Skills in Berkshire

For the 6 months to 23 July 2014, IT jobs across the Berkshire region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 96 (82.76%) ITIL
2 90 (77.59%) Service Management
3 39 (33.62%) Project Management
3 39 (33.62%) Degree
4 30 (25.86%) CMDB
4 30 (25.86%) Telecoms
5 26 (22.41%) SLA
6 25 (21.55%) Configuration Management
7 24 (20.69%) Service Delivery
7 24 (20.69%) MS Excel
8 22 (18.97%) Windows
8 22 (18.97%) IBM
9 21 (18.10%) ITIL Certification
9 21 (18.10%) Internet
10 20 (17.24%) Microsoft
11 19 (16.38%) PRINCE2
11 19 (16.38%) Finance
11 19 (16.38%) VMware
12 18 (15.52%) BMC
12 18 (15.52%) VMware Infrastructure
13 17 (14.66%) SQL Server
13 17 (14.66%) Change Management
14 16 (13.79%) Management Information System
14 16 (13.79%) Business Development
15 15 (12.93%) Release Management
15 15 (12.93%) Time Management
15 15 (12.93%) Oracle
15 15 (12.93%) HP
16 14 (12.07%) SQL
17 13 (11.21%) OpenView

ITSM
Top Related IT Skills in Berkshire by Category

For the 6 months to 23 July 2014, IT jobs across the Berkshire region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 11 (9.48%) IIS
2 5 (4.31%) SharePoint
3 2 (1.72%) TeamSite
3 2 (1.72%) NetWeaver
4 1 (0.86%) Blackberry Enterprise Server
4 1 (0.86%) MS Exchange
Applications
1 24 (20.69%) MS Excel
2 2 (1.72%) MS Visio
2 2 (1.72%) MS Office
Business Applications
1 5 (4.31%) SAP FI
1 5 (4.31%) SAP FI/CO
1 5 (4.31%) SAP CO
2 4 (3.45%) Remedy ITSM
3 2 (1.72%) SAP GRC
Cloud Services
1 3 (2.59%) SaaS
Communications & Networking
1 21 (18.10%) Internet
2 9 (7.76%) Firewall
2 9 (7.76%) Radio Access Network
3 8 (6.90%) DSL
4 7 (6.03%) TCP/IP
4 7 (6.03%) DNS
5 6 (5.17%) DHCP
6 2 (1.72%) VoIP
7 1 (0.86%) WAN
7 1 (0.86%) LAN
7 1 (0.86%) SSL
7 1 (0.86%) SAN
7 1 (0.86%) VPN
7 1 (0.86%) Wireless
Database & Business Intelligence
1 17 (14.66%) SQL Server
2 11 (9.48%) SQL Server Reporting Services
3 6 (5.17%) Relational Database
3 6 (5.17%) RDBMS
4 3 (2.59%) MySQL
5 2 (1.72%) SAP BI
General
1 30 (25.86%) Telecoms
2 19 (16.38%) Finance
3 12 (10.34%) Law
3 12 (10.34%) French Language
4 9 (7.76%) Banking
5 8 (6.90%) Retail
5 8 (6.90%) Legal
6 6 (5.17%) German Language
7 2 (1.72%) Marketing
8 1 (0.86%) Local Government
8 1 (0.86%) Hungarian Language
8 1 (0.86%) Italian Language
8 1 (0.86%) Spanish Language
8 1 (0.86%) Manufacturing
Job Titles
1 25 (21.55%) Analyst
2 12 (10.34%) Support Analyst
2 12 (10.34%) Applications Support
2 12 (10.34%) Transition Manager
3 11 (9.48%) Applications Support Analyst
4 10 (8.62%) Service Manager
5 9 (7.76%) Support Engineer
5 9 (7.76%) Release Manager
6 8 (6.90%) Technical Support
6 8 (6.90%) Consultant
6 8 (6.90%) Architect
6 8 (6.90%) Change Analyst
6 8 (6.90%) SAP Manager
6 8 (6.90%) Service Transition Manager
7 6 (5.17%) Technical Engineer
7 6 (5.17%) Technical Manager
7 6 (5.17%) Technical Support Engineer
8 5 (4.31%) Senior Manager
8 5 (4.31%) Applications Manager
9 4 (3.45%) Network Operator
Libraries, Frameworks & Software Standards
1 3 (2.59%) HTML
1 3 (2.59%) .NET
1 3 (2.59%) Web Services
1 3 (2.59%) XML
1 3 (2.59%) SAP Basis
1 3 (2.59%) Ajax
Miscellaneous
1 30 (25.86%) CMDB
2 16 (13.79%) Management Information System
3 13 (11.21%) Computer Science
4 5 (4.31%) GIS
5 2 (1.72%) IPTV
5 2 (1.72%) Statistics
6 1 (0.86%) Replication
6 1 (0.86%) Client/Server
6 1 (0.86%) PMI
6 1 (0.86%) Thin Client
6 1 (0.86%) Blackberry
6 1 (0.86%) Fat Client
6 1 (0.86%) iPhone
6 1 (0.86%) Open Source
6 1 (0.86%) iPad
Operating Systems
1 22 (18.97%) Windows
2 5 (4.31%) Linux
3 2 (1.72%) Red Hat Enterprise Linux
3 2 (1.72%) Oracle Linux
3 2 (1.72%) UNIX
4 1 (0.86%) Windows 8
4 1 (0.86%) Windows 7
4 1 (0.86%) Apple iOS
4 1 (0.86%) Mac OS X
Processes & Methodologies
1 96 (82.76%) ITIL
2 90 (77.59%) Service Management
3 39 (33.62%) Project Management
4 25 (21.55%) Configuration Management
5 24 (20.69%) Service Delivery
6 19 (16.38%) PRINCE2
7 17 (14.66%) Change Management
8 16 (13.79%) Business Development
9 15 (12.93%) Release Management
9 15 (12.93%) Time Management
10 12 (10.34%) Performance Management
10 12 (10.34%) Transition Management
11 11 (9.48%) Incident Management
12 10 (8.62%) Stakeholder Management
12 10 (8.62%) Validation
13 9 (7.76%) eTOM
13 9 (7.76%) SOA
13 9 (7.76%) Fault Management
14 8 (6.90%) Problem Management
15 7 (6.03%) Change Control
Programming Languages
1 14 (12.07%) SQL
2 3 (2.59%) C#
2 3 (2.59%) C++
2 3 (2.59%) Java
2 3 (2.59%) JavaScript
2 3 (2.59%) Perl
3 1 (0.86%) VBScript
3 1 (0.86%) ABAP
3 1 (0.86%) PowerShell
Qualifications
1 39 (33.62%) Degree
2 21 (18.10%) ITIL Certification
3 13 (11.21%) ISEB
4 10 (8.62%) Microsoft Certification
5 9 (7.76%) Security Cleared
6 8 (6.90%) MCSE
6 8 (6.90%) MCSA
7 7 (6.03%) Cisco Certification
8 6 (5.17%) Network+ Certification
8 6 (5.17%) MCDBA
8 6 (5.17%) MCP
8 6 (5.17%) CCNA
8 6 (5.17%) VMware Certified Professional (VCP)
9 5 (4.31%) CCA
10 3 (2.59%) SC Cleared
11 2 (1.72%) MOS
11 2 (1.72%) ITIL Foundation Certificate
12 1 (0.86%) MCITP
12 1 (0.86%) EXIN
12 1 (0.86%) CRISC
Quality Assurance & Compliance
1 26 (22.41%) SLA
2 3 (2.59%) ISO/IEC 20000
3 1 (0.86%) ISO/IEC 27001
3 1 (0.86%) COBIT
System Software
1 18 (15.52%) VMware Infrastructure
2 6 (5.17%) VMware ESX
2 6 (5.17%) VMware Workstation
3 1 (0.86%) Microsoft App-V
3 1 (0.86%) Xen
Systems Management
1 13 (11.21%) OpenView
1 13 (11.21%) Tivoli
1 13 (11.21%) Netcool
1 13 (11.21%) TeMIP
1 13 (11.21%) HP NNM
1 13 (11.21%) OVPI
2 11 (9.48%) Oracle Enterprise Manager
3 9 (7.76%) NSN NetAct
4 2 (1.72%) SCCM
4 2 (1.72%) SCOM
Vendors
1 22 (18.97%) IBM
2 20 (17.24%) Microsoft
3 19 (16.38%) VMware
4 18 (15.52%) BMC
5 15 (12.93%) Oracle
5 15 (12.93%) HP
6 10 (8.62%) EMC
7 9 (7.76%) Ericsson
7 9 (7.76%) Nokia Solutions and Networks
8 8 (6.90%) Huawei
8 8 (6.90%) SAP
9 6 (5.17%) Cisco
10 4 (3.45%) Remedy
10 4 (3.45%) Fujitsu
10 4 (3.45%) ServiceNow
11 3 (2.59%) Citrix
11 3 (2.59%) Salesforce.com
12 2 (1.72%) Symantec
12 2 (1.72%) McAfee
12 2 (1.72%) Sun