The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Second Line Support
Rank 267 340 366
Rank change year-on-year
+73 +26
Permanent jobs requiring a 2nd Line Support 1186 787 781
As % of all permanent IT jobs located in the UK 1.02% 0.74% 0.67%
As % of the Job Titles category 1.08% 0.79% 0.70%
Number of salaries quoted 952 700 670
Average salary £25,000 £25,000 £25,000
90% offered a salary of more than £20,375 £21,000 £20,000
10% offered a salary of more than £35,000 £35,000 £32,500
UK excluding London average salary £24,125 £25,000 £24,500
% change year-on-year
-3.50% +2.04%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
109894 100240 111143
As % of all permanent IT jobs located in the UK 94.42% 94.24% 95.13%
Number of salaries quoted 88890 83088 94915
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

2nd Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the UK

2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support within the UK.

2nd Line Support Salary Trend in the UK

2nd Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support over the 3 months to 29 August 2014 within the UK.

2nd Line Support Salary Histogram in the UK

2nd Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the UK over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +66 1093 £25,000 - 131
South East +46 360 £25,000 - 29
London +63 339 £28,500 +3.94% 33
Berkshire +81 121 £25,500 -15.00% 7
South West +36 96 £24,000 -4.00% 19
City of London +46 84 £29,000 -0.85% 9
East of England +2 82 £26,500 +15.21% 10
Yorkshire -11 78 £21,000 -16.74% 14
West Yorkshire +18 70 £21,000 -1.75% 12
Surrey -9 60 £28,000 +7.69% 3
Hampshire +1 56 £24,750 +5.31% 4
North West -17 51 £24,000 +4.34% 12
East Midlands -2 47 £23,000 +4.54% 4
Buckinghamshire +21 45 £24,000 -4.00% 3
Hertfordshire +12 40 £27,500 +19.56% 3
Bracknell +27 37 £27,500 -8.33% 3
Oxfordshire +19 33 £24,500 +1.03% 3
West Midlands -11 33 £23,875 +4.94% 8
Southampton +31 31 £23,500 - 1
Leeds -8 31 £21,500 +2.38% 2
Reading +13 29 £27,500 - 3
Manchester -9 29 £23,000 -2.12% 7
Scotland -4 26 £27,500 +10.00% 5
Wiltshire -4 26 £23,000 -8.00% 6
Northamptonshire -9 23 £22,500 +2.27% 2
Northampton -2 22 £22,500 -1.09% 1
Wales +12 20 £22,500 +4.65% 4
Maidenhead - 20 £25,000 - 1
Glasgow +10 19 £35,000 +8.52%
Bristol +6 19 £25,000 - 5

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 29 August 2014, IT jobs within the UK that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 1814 (79.60%) Windows
2 1202 (52.74%) Active Directory
3 1058 (46.42%) Microsoft
4 746 (32.73%) MS Excel
5 743 (32.60%) MS Office
6 687 (30.14%) Windows 7
7 671 (29.44%) MS Exchange
8 600 (26.33%) Windows Server 2008
9 574 (25.19%) Windows XP
10 494 (21.68%) ITIL
11 488 (21.41%) VMware
12 429 (18.82%) Windows Server 2003
13 413 (18.12%) Citrix
14 355 (15.58%) TCP/IP
15 354 (15.53%) Microsoft Certification
16 347 (15.23%) SQL
17 342 (15.01%) DNS
18 294 (12.90%) Cisco
19 293 (12.86%) VMware Infrastructure
20 292 (12.81%) Exchange Server 2010
21 290 (12.72%) Finance
22 284 (12.46%) Windows 8
23 278 (12.20%) Blackberry
24 277 (12.15%) Firewall
25 274 (12.02%) SLA
26 256 (11.23%) SQL Server
27 244 (10.71%) Windows Server 2012
28 221 (9.70%) DHCP
29 217 (9.52%) LAN
30 204 (8.95%) Exchange Server 2007

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 29 August 2014, IT jobs within the UK that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 671 (29.44%) MS Exchange
2 292 (12.81%) Exchange Server 2010
3 204 (8.95%) Exchange Server 2007
4 147 (6.45%) Blackberry Enterprise Server
5 135 (5.92%) Exchange Server 2003
6 133 (5.84%) SharePoint
7 126 (5.53%) IIS
8 81 (3.55%) Exchange Server 2013
9 35 (1.54%) Lync
10 32 (1.40%) IBM Notes
11 26 (1.14%) WorkSite
12 23 (1.01%) SharePoint 2013
12 23 (1.01%) Apache
13 22 (0.97%) Live Communications Server
14 13 (0.57%) Exchange Server 2000
15 11 (0.48%) SharePoint 2010
16 9 (0.39%) CMS
17 8 (0.35%) Commerce Server
18 5 (0.22%) WebSphere
18 5 (0.22%) K2 blackpearl
Applications
1 746 (32.73%) MS Excel
2 743 (32.60%) MS Office
3 74 (3.25%) MS PowerPoint
4 25 (1.10%) MS Visio
5 13 (0.57%) MS Project
6 4 (0.18%) Acrobat
7 2 (0.088%) InfoPath
Business Applications
1 8 (0.35%) Dynamics CRM
2 5 (0.22%) Sage 200
3 4 (0.18%) Line 500
3 4 (0.18%) Dynamics NAV
4 3 (0.13%) SAP Oil and Gas
4 3 (0.13%) Dynamics AX
4 3 (0.13%) Remedy ITSM
5 2 (0.088%) Dynamics GP
5 2 (0.088%) Line 50
5 2 (0.088%) SAP Business One
6 1 (0.044%) assyst
6 1 (0.044%) Agresso
6 1 (0.044%) Google Analytics
6 1 (0.044%) Temenos T24
6 1 (0.044%) SAP BPC
6 1 (0.044%) Sage MMS
Cloud Services
1 100 (4.39%) Office 365
2 25 (1.10%) SaaS
3 24 (1.05%) Microsoft Azure
4 8 (0.35%) Google Apps
5 6 (0.26%) Cloud Computing
6 5 (0.22%) Amazon AWS
6 5 (0.22%) PaaS
7 4 (0.18%) IaaS
Communications & Networking
1 355 (15.58%) TCP/IP
2 342 (15.01%) DNS
3 277 (12.15%) Firewall
4 221 (9.70%) DHCP
5 217 (9.52%) LAN
6 190 (8.34%) WAN
7 165 (7.24%) VPN
8 144 (6.32%) Internet
9 117 (5.13%) SAN
10 81 (3.55%) VoIP
11 70 (3.07%) Wireless
12 54 (2.37%) ADSL
13 37 (1.62%) IP Telephony
14 26 (1.14%) Wi-Fi
14 26 (1.14%) NAS
15 25 (1.10%) Network Security
15 25 (1.10%) HTTP
16 22 (0.97%) Cisco IOS
17 20 (0.88%) VLAN
17 20 (0.88%) Broadband
Database & Business Intelligence
1 256 (11.23%) SQL Server
2 41 (1.80%) MySQL
3 30 (1.32%) SQL Server 2005
4 22 (0.97%) Crystal Reports
4 22 (0.97%) SQL Server 2008
5 18 (0.79%) SQL Server 2000
6 14 (0.61%) Oracle Database
7 7 (0.31%) Relational Database
8 6 (0.26%) SQL Server 2012
8 6 (0.26%) Data Warehouse
9 4 (0.18%) Informix
9 4 (0.18%) MS Access
9 4 (0.18%) Big Data
10 3 (0.13%) MarkLogic
10 3 (0.13%) SQL Server Reporting Services
10 3 (0.13%) SQL Server Analysis Services
11 2 (0.088%) PostgreSQL
11 2 (0.088%) Microsoft Analysis Services
11 2 (0.088%) Hadoop
11 2 (0.088%) MongoDB
Development Applications
1 7 (0.31%) Team Foundation Server
2 5 (0.22%) Subversion
2 5 (0.22%) Eclipse
3 4 (0.18%) JIRA
4 3 (0.13%) Talend Open Studio
4 3 (0.13%) FishEye
5 2 (0.088%) MSI
5 2 (0.088%) Visual Studio
6 1 (0.044%) LabVIEW
6 1 (0.044%) Toad
General
1 290 (12.72%) Finance
2 86 (3.77%) Telecoms
3 77 (3.38%) Law
4 75 (3.29%) Banking
5 67 (2.94%) Retail
6 66 (2.90%) Legal
7 25 (1.10%) Marketing
8 20 (0.88%) Back Office
9 19 (0.83%) Publishing
10 18 (0.79%) Manufacturing
10 18 (0.79%) Advertising
11 11 (0.48%) Financial Institution
12 9 (0.39%) Local Government
13 8 (0.35%) German Language
13 8 (0.35%) Greek Language
13 8 (0.35%) Polish Language
13 8 (0.35%) Investment Banking
14 6 (0.26%) Front Office
15 5 (0.22%) Billing
15 5 (0.22%) Games
Libraries, Frameworks & Software Standards
1 88 (3.86%) .NET
2 42 (1.84%) XML
3 41 (1.80%) HTML
4 29 (1.27%) ASP.NET
5 28 (1.23%) Web Services
6 25 (1.10%) .NET Framework
6 25 (1.10%) CSS
7 19 (0.83%) Software Packaging
8 10 (0.44%) FIX Protocol
9 7 (0.31%) Application Packaging
9 7 (0.31%) SOAP
10 6 (0.26%) ADSI
11 4 (0.18%) J2EE
11 4 (0.18%) Spring
12 3 (0.13%) XSLT
13 2 (0.088%) Flash
13 2 (0.088%) HTML5
13 2 (0.088%) WCF
13 2 (0.088%) WSE
14 1 (0.044%) Django
Miscellaneous
1 278 (12.20%) Blackberry
2 80 (3.51%) iPhone
3 44 (1.93%) Video Conferencing
4 42 (1.84%) iPad
5 37 (1.62%) Computer Science
6 33 (1.45%) Clustering
7 31 (1.36%) Thin Client
7 31 (1.36%) Fat Client
8 26 (1.14%) Handset
9 25 (1.10%) PDA
10 21 (0.92%) Management Information System
11 20 (0.88%) Enterprise Software
12 15 (0.66%) Client/Server
13 14 (0.61%) Firmware
14 13 (0.57%) Replication
14 13 (0.57%) Smartphone
14 13 (0.57%) Hedge funds
15 10 (0.44%) Statistics
15 10 (0.44%) Equities
16 9 (0.39%) IVR
Operating Systems
1 1814 (79.60%) Windows
2 687 (30.14%) Windows 7
3 600 (26.33%) Windows Server 2008
4 574 (25.19%) Windows XP
5 429 (18.82%) Windows Server 2003
6 284 (12.46%) Windows 8
7 244 (10.71%) Windows Server 2012
8 193 (8.47%) Linux
9 129 (5.66%) Windows Vista
10 102 (4.48%) Mac OS X
11 82 (3.60%) UNIX
12 79 (3.47%) Android
13 48 (2.11%) Windows 2000
14 43 (1.89%) Mac OS
15 28 (1.23%) Windows 2000 Server
16 24 (1.05%) Red Hat Enterprise Linux
16 24 (1.05%) Apple iOS
17 13 (0.57%) Solaris
18 12 (0.53%) Windows Mobile
19 9 (0.39%) Windows NT
Processes & Methodologies
1 494 (21.68%) ITIL
2 112 (4.91%) Service Delivery
3 97 (4.26%) Service Management
4 79 (3.47%) Incident Management
5 55 (2.41%) Time Management
6 46 (2.02%) Problem Management
7 44 (1.93%) CRM
8 37 (1.62%) Migration
9 34 (1.49%) Kalman Filter
10 33 (1.45%) Change Control
10 33 (1.45%) Root Cause Analysis
11 32 (1.40%) Software Deployment
12 30 (1.32%) Asset Management
13 29 (1.27%) Disaster Recovery
14 27 (1.18%) Project Management
15 26 (1.14%) Load Balancing
16 25 (1.10%) Performance Tuning
17 23 (1.01%) Mobile Device Management
18 22 (0.97%) High Availability
19 21 (0.92%) Continuous Improvement
Programming Languages
1 347 (15.23%) SQL
2 65 (2.85%) Java
3 44 (1.93%) PowerShell
4 43 (1.89%) C
5 40 (1.76%) C#
6 35 (1.54%) T-SQL
7 24 (1.05%) JavaScript
8 19 (0.83%) VBScript
8 19 (0.83%) VB
8 19 (0.83%) VB.NET
8 19 (0.83%) PHP
9 11 (0.48%) VBA
10 10 (0.44%) Bash Shell
11 6 (0.26%) Perl
12 5 (0.22%) VB6
12 5 (0.22%) Python
13 3 (0.13%) Ruby
14 2 (0.088%) PHP5
15 1 (0.044%) PHP4
15 1 (0.044%) Shell Script
Qualifications
1 354 (15.53%) Microsoft Certification
2 203 (8.91%) MCP
3 192 (8.42%) MCSE
4 139 (6.10%) Degree
5 127 (5.57%) MCITP
6 115 (5.05%) Security Cleared
7 100 (4.39%) MCSA
8 94 (4.12%) Cisco Certification
9 91 (3.99%) CCNA
10 66 (2.90%) MCTS
11 61 (2.68%) SC Cleared
12 44 (1.93%) ITIL Certification
12 44 (1.93%) DV Cleared
13 35 (1.54%) A+ Certification
14 25 (1.10%) VMware Certified Professional (VCP)
15 15 (0.66%) Citrix Certification
16 14 (0.61%) MCDBA
16 14 (0.61%) MCDST
17 13 (0.57%) Network+ Certification
17 13 (0.57%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 274 (12.02%) SLA
2 26 (1.14%) ISO/IEC 27001
3 23 (1.01%) ISO 9001
4 15 (0.66%) QA
5 3 (0.13%) Sarbanes-Oxley
6 2 (0.088%) HL7
6 2 (0.088%) DICOM
System Software
1 1202 (52.74%) Active Directory
2 293 (12.86%) VMware Infrastructure
3 109 (4.78%) Hyper-V
4 88 (3.86%) XenApp
5 84 (3.69%) Terminal Services
6 60 (2.63%) vSphere
7 47 (2.06%) XenDesktop
8 37 (1.62%) VMware ESXi
9 17 (0.75%) Microsoft App-V
10 16 (0.70%) VMware ESX
11 12 (0.53%) XenServer
12 10 (0.44%) NDS
12 10 (0.44%) Citrix Presentation Server
13 9 (0.39%) Terminal Server
14 6 (0.26%) VMware Workstation
15 4 (0.18%) Microsoft Virtual Server
16 3 (0.13%) vCloud
16 3 (0.13%) Forefront TMG
16 3 (0.13%) UAG
17 2 (0.088%) KVM
Systems Management
1 161 (7.06%) SCCM
2 89 (3.91%) Backup Exec
3 44 (1.93%) Norton AntiVirus
4 40 (1.76%) WSUS
5 27 (1.18%) Systems Management Server (SMS)
6 22 (0.97%) SCOM
7 21 (0.92%) NetBackup
8 16 (0.70%) OpenView Configuration Management
9 8 (0.35%) Tivoli Storage Manager
10 7 (0.31%) ServiceCenter
11 6 (0.26%) OpenView
11 6 (0.26%) ARCserve
12 5 (0.22%) Nagios
12 5 (0.22%) Tivoli
12 5 (0.22%) MOM
13 3 (0.13%) DameWare
13 3 (0.13%) McAfee ePO
13 3 (0.13%) Puppet
13 3 (0.13%) Symantec Enterprise Vault
14 2 (0.088%) Symantec Endpoint Protection
Vendors
1 1058 (46.42%) Microsoft
2 488 (21.41%) VMware
3 413 (18.12%) Citrix
4 294 (12.90%) Cisco
5 198 (8.69%) Apple
6 150 (6.58%) HP
7 122 (5.35%) Symantec
8 65 (2.85%) Dell
9 54 (2.37%) Juniper
10 50 (2.19%) Oracle
11 45 (1.97%) Avaya
12 42 (1.84%) Fujitsu
13 39 (1.71%) Bloomberg
14 38 (1.67%) Remedy
14 38 (1.67%) McAfee
14 38 (1.67%) Veeam
15 33 (1.45%) Lotus
16 31 (1.36%) SAP
17 28 (1.23%) Reuters
17 28 (1.23%) Mitel
Shoreham-By-Sea, West Sussex
RecruitmentRevolution.com Limited
Salary: Up to £26,000 per annum
Posted: 4 hours ago
London
Allied Worldwide
Posted: 7 hours ago
Norwich, Norfolk
Allied Worldwide
Salary: Pension, Private Health
Posted: 7 hours ago
Brighton, East Sussex
ARC IT Recruitment Ltd
Salary: £35000 Per Annum
Posted: 7 hours ago
Lymm, Cheshire
Searchability.co.uk
Salary: £15000 - £18000 per annum
Posted: 8 hours ago
Mirfield, West Yorkshire
Senitor Associates
Salary: £22000 per annum
Posted: 8 hours ago
Sheffield, South Yorkshire
Senitor Associates
Salary: £20000 per annum
Posted: 8 hours ago
Sheffield, South Yorkshire
Senitor Associates
Salary: £25000 per annum
Posted: 8 hours ago
City, London
Senitor Associates
Salary: £35000 per annum + Benefits
Posted: 8 hours ago
Portsmouth, Hampshire
Spring Technology
Salary: £20000.00 - £27000.00 per annum + Excellent
Posted: 9 hours ago
Fareham, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £17000 - £22500 per annum + Benefits
Posted: 9 hours ago
London
Careerwise UK Limited
Salary: £50000 - £55000 per annum + Pension, Bonus, Health
Posted: 9 hours ago
Maidenhead, Berkshire
EXCELerate
Salary: Up to £50,000 per annum Corporate Benefits Package
Posted: 10 hours ago
Northampton, Northamptonshire
Circle Recruitment
Salary: £20000 - £23000 per annum + bonus+bens
Posted: 10 hours ago
Watford, Hertfordshire
Firway Consulting
Salary: From £28,000 to £32,000 per annum Circa £30k + Bens
Posted: 11 hours ago
Middlesex
Amsys
Salary: From £25,000 to £30,000 per annum
Posted: 12 hours ago
Camberley, Surrey
Peopleworks
Salary: From £35,000 to £40,000 per annum £35,000 to £40,000 Negotiable + 10%
Posted: 12 hours ago
City, London
Senitor Associates
Salary: £22000 - £24000 per annum + great company culture
Posted: 16 hours ago
City, London
Senitor Associates
Salary: £25000 - £30000 per annum + benefits
Posted: Yesterday
Reading, Berkshire
TEKsystems
Salary: £25000 - £30000 per annum
Posted: Yesterday