The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 31 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Location
3 months to
31 Jul 2014
Same period 2013 Same period 2012
Second Line Support
Rank 276 336 358
Rank change year-on-year
+60 +22
Permanent jobs requiring a 2nd Line Support 1138 825 806
As % of all permanent IT jobs located in the UK 0.97% 0.76% 0.69%
As % of the Job Titles category 1.03% 0.81% 0.72%
Number of salaries quoted 951 725 662
Average salary £25,000 £25,000 £26,000
Average salary % change year-on-year
- -3.84%
90% offered a salary of more than £21,000 £20,500 £21,000
10% offered a salary of more than £34,000 £35,000 £35,000
UK excluding London average salary £24,500 £25,000 £25,000
% change year-on-year
-2.00% -
Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
110395 102332 111722
As % of all permanent IT jobs located in the UK 94.39% 94.24% 95.14%
Number of salaries quoted 90051 84654 95699
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,500 £27,500
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -

2nd Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the UK

2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support within the UK.

2nd Line Support Salary Trend in the UK

2nd Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support over the 3 months to 31 July 2014 within the UK.

2nd Line Support Salary Histogram in the UK

2nd Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the UK over the 3 months to 31 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +45 1061 £25,000 - 136
London +47 366 £28,625 -1.29% 30
South East +18 333 £25,000 -1.96% 29
Berkshire +57 109 £25,000 -13.79% 7
South West +24 85 £24,000 -4.00% 12
East of England +18 83 £27,000 +20.00% 12
City of London +39 78 £28,500 -5.00% 8
Yorkshire -4 67 £21,000 -14.28% 20
West Yorkshire +1 58 £21,000 -1.17% 15
Hampshire +1 52 £25,000 +4.16% 4
Surrey -29 49 £25,000 -9.90% 7
North West -12 46 £23,500 -4.08% 7
Buckinghamshire +8 44 £24,000 -4.00% 4
East Midlands -11 41 £23,000 +2.22% 15
Hertfordshire +15 36 £28,500 +23.91% 6
Reading +17 32 £27,000 -1.81% 3
Scotland +18 30 £25,000 - 2
Oxfordshire +20 29 £24,250 -3.00% 2
Manchester +4 29 £22,000 -12.00% 5
West Midlands -15 29 £23,000 -8.00% 9
Leeds -23 27 £22,000 +4.76% 9
Maidenhead - 25 £25,000 - 1
Glasgow +5 24 £25,000 +5.26%
West Sussex +1 24 £25,000 +6.38% 4
Northamptonshire -2 23 £22,500 +2.27% 6
Northampton -11 21 £22,500 +1.12% 4
Southampton +24 20 £23,500 +9.30% 2
Bristol +9 20 £25,250 -4.71% 2
Bracknell +3 20 - - 2
Essex +10 19 £26,500 +10.41%

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 31 July 2014, IT jobs within the UK that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 1754 (79.04%) Windows
2 1188 (53.54%) Active Directory
3 1058 (47.68%) Microsoft
4 729 (32.85%) MS Excel
5 724 (32.63%) MS Office
6 678 (30.55%) Windows 7
7 672 (30.28%) MS Exchange
8 598 (26.95%) Windows Server 2008
9 571 (25.73%) Windows XP
10 512 (23.07%) ITIL
11 484 (21.81%) VMware
12 434 (19.56%) Windows Server 2003
13 424 (19.11%) Citrix
14 393 (17.71%) Microsoft Certification
15 373 (16.81%) TCP/IP
16 335 (15.10%) DNS
17 318 (14.33%) SQL
18 298 (13.43%) Cisco
19 289 (13.02%) SLA
19 289 (13.02%) Firewall
20 285 (12.84%) Blackberry
21 281 (12.66%) Windows 8
22 278 (12.53%) VMware Infrastructure
23 274 (12.35%) Exchange Server 2010
24 271 (12.21%) Finance
25 236 (10.64%) SQL Server
26 225 (10.14%) Windows Server 2012
27 221 (9.96%) DHCP
28 216 (9.73%) MCP
29 212 (9.55%) MCSE

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 31 July 2014, IT jobs within the UK that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 672 (30.28%) MS Exchange
2 274 (12.35%) Exchange Server 2010
3 196 (8.83%) Exchange Server 2007
4 143 (6.44%) SharePoint
5 142 (6.40%) Blackberry Enterprise Server
6 138 (6.22%) Exchange Server 2003
7 123 (5.54%) IIS
8 75 (3.38%) Exchange Server 2013
9 37 (1.67%) Lync
10 31 (1.40%) IBM Notes
11 25 (1.13%) WorkSite
12 23 (1.04%) SharePoint 2013
13 22 (0.99%) Apache
14 15 (0.68%) SharePoint 2010
14 15 (0.68%) Exchange Server 2000
15 14 (0.63%) Live Communications Server
16 8 (0.36%) CMS
16 8 (0.36%) Commerce Server
17 6 (0.27%) WebSphere
17 6 (0.27%) K2 blackpearl
Applications
1 729 (32.85%) MS Excel
2 724 (32.63%) MS Office
3 70 (3.15%) MS PowerPoint
4 21 (0.95%) MS Visio
5 9 (0.41%) MS Project
6 2 (0.090%) InfoPath
6 2 (0.090%) Acrobat
Business Applications
1 10 (0.45%) Dynamics CRM
2 5 (0.23%) Sage 200
2 5 (0.23%) Dynamics NAV
3 3 (0.14%) Line 50
3 3 (0.14%) Dynamics GP
3 3 (0.14%) SAP Oil and Gas
4 2 (0.090%) Line 500
4 2 (0.090%) Sage MMS
4 2 (0.090%) Remedy ITSM
4 2 (0.090%) SAP Business One
5 1 (0.045%) SAP BPC
5 1 (0.045%) Google Analytics
5 1 (0.045%) Agresso
5 1 (0.045%) Dynamics AX
5 1 (0.045%) assyst
Cloud Services
1 108 (4.87%) Office 365
2 24 (1.08%) SaaS
3 22 (0.99%) Microsoft Azure
4 11 (0.50%) Google Apps
5 6 (0.27%) Cloud Computing
6 5 (0.23%) Amazon AWS
7 4 (0.18%) PaaS
8 3 (0.14%) IaaS
Communications & Networking
1 373 (16.81%) TCP/IP
2 335 (15.10%) DNS
3 289 (13.02%) Firewall
4 221 (9.96%) DHCP
5 210 (9.46%) LAN
6 184 (8.29%) WAN
7 166 (7.48%) VPN
8 142 (6.40%) Internet
9 109 (4.91%) SAN
10 73 (3.29%) Wireless
11 72 (3.24%) VoIP
12 58 (2.61%) ADSL
13 36 (1.62%) Wi-Fi
14 32 (1.44%) IP Telephony
15 31 (1.40%) NAS
16 29 (1.31%) HTTP
17 26 (1.17%) Intranet
17 26 (1.17%) Network Security
18 23 (1.04%) Cisco IOS
19 22 (0.99%) LDAP
Database & Business Intelligence
1 236 (10.64%) SQL Server
2 36 (1.62%) MySQL
3 31 (1.40%) SQL Server 2005
4 20 (0.90%) SQL Server 2008
5 19 (0.86%) SQL Server 2000
6 16 (0.72%) Crystal Reports
6 16 (0.72%) Oracle Database
7 10 (0.45%) SQL Server 2012
8 7 (0.32%) Relational Database
9 6 (0.27%) Data Warehouse
10 3 (0.14%) Informix
10 3 (0.14%) SQL Server Reporting Services
11 2 (0.090%) PostgreSQL
11 2 (0.090%) Microsoft Analysis Services
11 2 (0.090%) RDBMS
11 2 (0.090%) MS Access
11 2 (0.090%) Big Data
11 2 (0.090%) MongoDB
11 2 (0.090%) SQL Server Analysis Services
11 2 (0.090%) Hadoop
Development Applications
1 8 (0.36%) Team Foundation Server
2 4 (0.18%) JIRA
3 2 (0.090%) Visual Studio
3 2 (0.090%) MSI
4 1 (0.045%) Talend Open Studio
4 1 (0.045%) FishEye
4 1 (0.045%) Toad
General
1 271 (12.21%) Finance
2 88 (3.97%) Law
3 76 (3.42%) Telecoms
4 71 (3.20%) Legal
5 69 (3.11%) Banking
6 57 (2.57%) Retail
7 22 (0.99%) Marketing
8 21 (0.95%) Back Office
9 13 (0.59%) Advertising
9 13 (0.59%) Publishing
10 11 (0.50%) Manufacturing
11 9 (0.41%) German Language
11 9 (0.41%) Local Government
12 8 (0.36%) Polish Language
12 8 (0.36%) Greek Language
12 8 (0.36%) Financial Institution
13 7 (0.32%) Investment Banking
14 6 (0.27%) Front Office
14 6 (0.27%) Games
15 5 (0.23%) Billing
Libraries, Frameworks & Software Standards
1 77 (3.47%) .NET
2 41 (1.85%) XML
3 37 (1.67%) HTML
4 35 (1.58%) ASP.NET
5 29 (1.31%) .NET Framework
6 21 (0.95%) Software Packaging
7 20 (0.90%) Web Services
7 20 (0.90%) CSS
8 10 (0.45%) FIX Protocol
9 9 (0.41%) ADSI
10 6 (0.27%) Application Packaging
11 4 (0.18%) Spring
11 4 (0.18%) J2EE
12 2 (0.090%) WCF
12 2 (0.090%) WAP
12 2 (0.090%) SOAP
12 2 (0.090%) COM
12 2 (0.090%) Flash
12 2 (0.090%) XHTML
12 2 (0.090%) XSLT
Miscellaneous
1 285 (12.84%) Blackberry
2 77 (3.47%) iPhone
3 41 (1.85%) Video Conferencing
4 38 (1.71%) iPad
5 33 (1.49%) Computer Science
6 32 (1.44%) Fat Client
6 32 (1.44%) Thin Client
7 29 (1.31%) Clustering
8 25 (1.13%) Smartphone
9 23 (1.04%) Hedge funds
9 23 (1.04%) PDA
10 22 (0.99%) Handset
11 21 (0.95%) Management Information System
12 19 (0.86%) Client/Server
13 15 (0.68%) Enterprise Software
14 14 (0.63%) Mathematics
15 12 (0.54%) Firmware
16 11 (0.50%) Replication
17 10 (0.45%) Equities
18 9 (0.41%) Statistics
Operating Systems
1 1754 (79.04%) Windows
2 678 (30.55%) Windows 7
3 598 (26.95%) Windows Server 2008
4 571 (25.73%) Windows XP
5 434 (19.56%) Windows Server 2003
6 281 (12.66%) Windows 8
7 225 (10.14%) Windows Server 2012
8 184 (8.29%) Linux
9 141 (6.35%) Windows Vista
10 104 (4.69%) Mac OS X
11 82 (3.70%) UNIX
12 71 (3.20%) Android
13 45 (2.03%) Windows 2000
14 41 (1.85%) Mac OS
15 32 (1.44%) Windows 2000 Server
16 22 (0.99%) Apple iOS
17 19 (0.86%) Solaris
18 18 (0.81%) Red Hat Enterprise Linux
19 9 (0.41%) Windows Mobile
19 9 (0.41%) Debian
Processes & Methodologies
1 512 (23.07%) ITIL
2 110 (4.96%) Service Management
3 106 (4.78%) Service Delivery
4 80 (3.61%) Incident Management
5 49 (2.21%) Problem Management
6 47 (2.12%) Time Management
7 46 (2.07%) CRM
8 40 (1.80%) Change Control
9 36 (1.62%) Migration
10 33 (1.49%) Load Balancing
11 31 (1.40%) Project Management
12 30 (1.35%) Software Deployment
13 26 (1.17%) ITSM
14 25 (1.13%) Performance Tuning
14 25 (1.13%) Disaster Recovery
14 25 (1.13%) Document Management
15 24 (1.08%) Asset Management
16 23 (1.04%) Mobile Device Management
16 23 (1.04%) Change Management
17 21 (0.95%) Root Cause Analysis
Programming Languages
1 318 (14.33%) SQL
2 57 (2.57%) Java
3 49 (2.21%) C
4 39 (1.76%) PowerShell
5 38 (1.71%) T-SQL
6 34 (1.53%) C#
7 22 (0.99%) PHP
7 22 (0.99%) JavaScript
8 20 (0.90%) VBScript
9 12 (0.54%) VB.NET
10 11 (0.50%) VBA
11 10 (0.45%) VB
12 6 (0.27%) Bash Shell
13 5 (0.23%) Python
14 3 (0.14%) Perl
14 3 (0.14%) Ruby
15 2 (0.090%) Shell Script
15 2 (0.090%) PHP5
16 1 (0.045%) PHP4
16 1 (0.045%) Google Apps Script
Qualifications
1 393 (17.71%) Microsoft Certification
2 216 (9.73%) MCP
3 212 (9.55%) MCSE
4 144 (6.49%) MCITP
5 131 (5.90%) Degree
6 106 (4.78%) MCSA
7 103 (4.64%) Security Cleared
8 91 (4.10%) Cisco Certification
9 90 (4.06%) CCNA
10 76 (3.42%) MCTS
11 56 (2.52%) SC Cleared
12 44 (1.98%) ITIL Certification
13 34 (1.53%) A+ Certification
14 33 (1.49%) DV Cleared
15 25 (1.13%) VMware Certified Professional (VCP)
16 19 (0.86%) Citrix Certification
17 17 (0.77%) MCDBA
18 14 (0.63%) ITIL Foundation Certificate
19 13 (0.59%) MCDST
20 10 (0.45%) CCA
Quality Assurance & Compliance
1 289 (13.02%) SLA
2 27 (1.22%) ISO/IEC 27001
3 23 (1.04%) ISO 9001
4 14 (0.63%) QA
5 2 (0.090%) Sarbanes-Oxley
5 2 (0.090%) HL7
5 2 (0.090%) DICOM
System Software
1 1188 (53.54%) Active Directory
2 278 (12.53%) VMware Infrastructure
3 114 (5.14%) Hyper-V
4 94 (4.24%) XenApp
5 81 (3.65%) Terminal Services
6 69 (3.11%) vSphere
7 51 (2.30%) XenDesktop
8 40 (1.80%) VMware ESXi
9 18 (0.81%) Microsoft App-V
10 16 (0.72%) VMware ESX
10 16 (0.72%) XenServer
11 12 (0.54%) Citrix Presentation Server
12 10 (0.45%) NDS
12 10 (0.45%) Terminal Server
13 3 (0.14%) Forefront TMG
13 3 (0.14%) UAG
14 2 (0.090%) VMware Workstation
14 2 (0.090%) Microsoft Virtual Server
14 2 (0.090%) KVM
14 2 (0.090%) vCloud
Systems Management
1 152 (6.85%) SCCM
2 88 (3.97%) Backup Exec
3 47 (2.12%) Norton AntiVirus
4 31 (1.40%) WSUS
5 27 (1.22%) Systems Management Server (SMS)
6 26 (1.17%) SCOM
7 25 (1.13%) NetBackup
8 12 (0.54%) OpenView Configuration Management
9 8 (0.36%) OpenView
9 8 (0.36%) Tivoli Storage Manager
10 7 (0.32%) ServiceCenter
11 6 (0.27%) MOM
11 6 (0.27%) Tivoli
11 6 (0.27%) Nagios
11 6 (0.27%) ARCserve
12 4 (0.18%) DameWare
13 3 (0.14%) McAfee ePO
13 3 (0.14%) Puppet
14 2 (0.090%) ZENworks
14 2 (0.090%) MAILsweeper
Vendors
1 1058 (47.68%) Microsoft
2 484 (21.81%) VMware
3 424 (19.11%) Citrix
4 298 (13.43%) Cisco
5 183 (8.25%) Apple
6 141 (6.35%) HP
7 131 (5.90%) Symantec
8 67 (3.02%) Dell
9 60 (2.70%) Juniper
10 48 (2.16%) Oracle
11 45 (2.03%) Avaya
12 42 (1.89%) McAfee
13 37 (1.67%) Remedy
14 33 (1.49%) Veeam
15 31 (1.40%) Lotus
15 31 (1.40%) Sybase
16 30 (1.35%) SAP
16 30 (1.35%) Bloomberg
17 29 (1.31%) Fujitsu
18 28 (1.26%) Veritas
Manchester, Lancashire
Owen Daniels Consultancy
Salary: From £20,000 to £29,000 per annum Healthcare Cash-back Scheme, Optiona
Posted: 1 hour ago
Derby, Derbyshire
Senitor Associates
Salary: £12 - £16 per hour
Posted: 2 hours ago
Peterborough, Cambridgeshire
Anderson Lamb
Salary: From £26,000 to £34,000 per day Plus bonus and benefits
Posted: 4 hours ago
London
Etech Partners
Salary: Up to £30,000 per annum
Posted: 19 hours ago
Leicester, Leicestershire
Spring Technology
Salary: £22000.00 - £25000.00 per annum
Posted: 20 hours ago
Nottingham, Nottinghamshire
Roc Search
Salary: £20000 - £22000 per annum
Posted: 21 hours ago
City, London
Joseph Harry Ltd
Salary: £45000 - £60000 per annum + 10-20% Bonus + Pension
Posted: 21 hours ago
Altrincham, Cheshire
Applause IT Innovation
Salary: £17000 - £22000 per annum + Benefits
Posted: 22 hours ago
Crawley, West Sussex
Connect Support Services Ltd
Salary: Negotiable depending on experience
Posted: 23 hours ago
East London
Connect Support Services Ltd
Salary: Negotiable
Posted: 23 hours ago
Manchester, Lancashire
Roc Search
Salary: £18000 - £20000 per annum
Posted: Yesterday
Nottingham, Nottinghamshire
Xpertise Recruitment Ltd
Salary: From £20,000 to £30,000 per annum 20% Bonus, Pension etc!
Posted: Yesterday
Sutton, Surrey
Reed Business Information Ltd
Salary: From £25,000 to £30,000 per annum + 29 days holiday + share op's + pen
Posted: Yesterday
High Wycombe, Buckinghamshire
HAYS INFORMATION TECHNOLOGY
Salary: £18000.00 - £22000.00 per annum + Benefits
Posted: Yesterday
Farnborough, Hampshire
FT Select
Salary: From £30,000 to £40,000 per annum + 10% bonus + corporate benefits
Posted: Yesterday
Chippenham, Wiltshire
Connectus
Salary: £22000 - £26000 per annum
Posted: Yesterday
West Midlands
McGregor Boyall
Salary: £22000 - £25000 per annum
Posted: Yesterday
Luton, Bedfordshire
Big Red Recruitment
Salary: £20000 - £24000 per annum + Benefits
Posted: Yesterday
City, London
SEC Recruitment Limited
Salary: £28000 - £34000 per annum + Dependent upon experience
Posted: Yesterday
St. Albans, Hertfordshire
Oscar Associates (UK) Ltd
Salary: £25000 - £35000 per annum + Benefits
Posted: Yesterday