The statistics below represent IT jobs advertised across the UK that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 19 February 2017 with a comparison to same period over 2 years.

3 months to
19 Feb 2017
Same period 2016 Same period 2015
Second Line Support
UK
Rank 292 278 244
Rank change year-on-year
-14 -34
Permanent jobs requiring a 2nd Line Support 866 1166 1426
As % of all permanent IT jobs located in the UK 1.04% 1.14% 1.34%
As % of the Job Titles category 1.08% 1.18% 1.39%
Number of salaries quoted 781 1042 1240
Median salary £26,650 £26,500 £26,000
Median salary % change year-on-year
+0.56% +1.92%
90% offered a salary of more than £22,000 £21,500 £21,000
10% offered a salary of more than £35,000 £35,000 £35,000
UK excluding London median salary £25,000 £25,500 £25,000
% change year-on-year
-1.96% +2.00%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
80378 98697 102848
As % of all permanent IT jobs located in the UK 96.34% 96.47% 96.65%
Number of salaries quoted 66729 82822 84999
Median salary £46,000 £45,000 £45,000
Median salary % change year-on-year
+2.22% -
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

2nd Line Support
Jobs Demand Trend

The demand trend of job ads that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in the UK

2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support within the UK.

2nd Line Support Salary Trend in the UK

2nd Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support over the 3 months to 19 February 2017 within the UK.

2nd Line Support Salary Histogram in the UK

2nd Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the UK over the 3 months to 19 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -13 827 £26,800 -0.74% 115
London -6 282 £30,000 +3.44% 37
South East +26 241 £26,500 -1.85% 27
Surrey +57 92 £27,500 -1.78% 6
Yorkshire +53 79 £24,250 -3.00% 10
West Yorkshire +52 59 £24,000 -4.00% 7
East of England +7 58 £26,500 +3.92% 7
South West -21 58 £25,000 - 5
Leeds +45 49 £24,000 +6.66% 2
North West -44 47 £25,000 +5.26% 11
City of London +29 39 £28,250 -5.83% 9
Hampshire -5 39 £25,000 -5.66% 6
Hertfordshire +8 31 £27,000 +5.88% 4
West Midlands -4 31 £25,000 +2.04% 7
Wiltshire +6 30 £25,000 -3.84% 1
Manchester -53 30 £25,250 +9.78% 6
Berkshire +27 29 £27,750 +4.71% 3
Oxfordshire +26 28 £25,000 -8.25% 2
East Midlands 0 26 £25,000 - 11
Reigate +45 23 £24,000 -17.24%
Weybridge +20 23 £27,500 +1.85%
West Sussex +8 18 £26,500 -19.69% 3
Swindon +33 17 £27,000 +8.00% 1
Kent +18 15 £25,000 -4.76% 1
North Yorkshire +10 15 £25,000 - 1
Birmingham +8 15 £26,800 -6.78% 2
Basingstoke +12 14 £25,000 - 3
Watford +9 14 £27,500 +17.02% 1
Leatherhead +15 13 £31,500 +28.57%
Gloucestershire +6 13 £37,000 +32.14% 2

2nd Line Support Skill Set
Top 30 Related IT Skills

For the 6 months to 19 February 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 2nd Line Support in the job title.

1 1457 (80.36%) Windows
2 1047 (57.75%) Active Directory
3 968 (53.39%) Microsoft
4 634 (34.97%) Windows Server
5 576 (31.77%) Windows 7
6 571 (31.49%) MS Exchange
7 554 (30.56%) MS Office
8 509 (28.08%) MS Excel
9 462 (25.48%) VMware
10 440 (24.27%) Windows Server 2008
11 417 (23.00%) ITIL
12 355 (19.58%) Windows Server 2012
13 347 (19.14%) Citrix
14 342 (18.86%) Office 365
15 288 (15.89%) Cisco
16 271 (14.95%) TCP/IP
17 264 (14.56%) Firewall
18 260 (14.34%) Microsoft Certification
19 259 (14.29%) VMware Infrastructure
20 222 (12.24%) SLA
21 217 (11.97%) WAN
22 215 (11.86%) LAN
22 215 (11.86%) Finance
23 212 (11.69%) DNS
24 208 (11.47%) Windows 8
25 203 (11.20%) SQL
26 197 (10.87%) Hyper-V
27 181 (9.98%) DHCP
28 176 (9.71%) Windows 10
29 174 (9.60%) Windows Server 2003

2nd Line Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 571 (31.49%) MS Exchange
2 172 (9.49%) Exchange Server 2010
3 107 (5.90%) Exchange Server 2013
4 94 (5.18%) SharePoint
5 82 (4.52%) Exchange Server 2007
6 70 (3.86%) Skype for Business
7 53 (2.92%) IIS
8 48 (2.65%) Blackberry Enterprise Server
9 40 (2.21%) Exchange Server 2003
10 25 (1.38%) IBM Notes
11 12 (0.66%) Tomcat
12 10 (0.55%) SharePoint 2010
12 10 (0.55%) SharePoint 2013
13 8 (0.44%) Apache
13 8 (0.44%) BizTalk Server
14 7 (0.39%) IBM Domino
15 5 (0.28%) SharePoint Server
15 5 (0.28%) Site Server
15 5 (0.28%) WebSphere
16 4 (0.22%) CMS
Applications
1 554 (30.56%) MS Office
2 509 (28.08%) MS Excel
3 25 (1.38%) MS PowerPoint
4 15 (0.83%) Adobe Creative Suite
5 8 (0.44%) Final Cut Pro
6 6 (0.33%) MS Visio
7 2 (0.11%) AutoCAD
7 2 (0.11%) InfoPath
8 1 (0.055%) Mozilla Thunderbird
Business Applications
1 8 (0.44%) Dynamics CRM
1 8 (0.44%) Visualfiles
2 6 (0.33%) Dynamics AX
3 5 (0.28%) SAP Oil and Gas
4 3 (0.17%) Dynamics NAV
4 3 (0.17%) Remedy ITSM
5 2 (0.11%) Eikon
5 2 (0.11%) Northgate Housing
5 2 (0.11%) Retail-J
5 2 (0.11%) Temenos T24
6 1 (0.055%) Infor M3
6 1 (0.055%) JDE OneWorld
6 1 (0.055%) Maximo
6 1 (0.055%) Movex
6 1 (0.055%) Oracle Payroll
6 1 (0.055%) SAP Business One
Cloud Services
1 342 (18.86%) Office 365
2 39 (2.15%) Microsoft Azure
3 27 (1.49%) Amazon AWS
4 21 (1.16%) SaaS
5 13 (0.72%) Cloud Computing
6 11 (0.61%) Mimecast
7 6 (0.33%) G Suite
8 5 (0.28%) Adobe Creative Cloud
9 3 (0.17%) IaaS
9 3 (0.17%) PaaS
10 2 (0.11%) Azure Active Directory
11 1 (0.055%) Amazon CloudWatch
11 1 (0.055%) Amazon EC2
11 1 (0.055%) Amazon S3
11 1 (0.055%) AWS CloudFormation
11 1 (0.055%) AWS Elastic Beanstalk
11 1 (0.055%) Virtual Private Cloud
Communications & Networking
1 271 (14.95%) TCP/IP
2 264 (14.56%) Firewall
3 217 (11.97%) WAN
4 215 (11.86%) LAN
5 212 (11.69%) DNS
6 181 (9.98%) DHCP
7 147 (8.11%) VoIP
8 135 (7.45%) VPN
9 66 (3.64%) Internet
10 61 (3.36%) SAN
11 57 (3.14%) Wireless
12 48 (2.65%) Skype
13 47 (2.59%) Wi-Fi
14 32 (1.77%) Remote Desktop
15 30 (1.65%) VLAN
16 27 (1.49%) IP Telephony
17 24 (1.32%) WLAN
18 20 (1.10%) MPLS
19 19 (1.05%) BGP
19 19 (1.05%) SNMP
Database & Business Intelligence
1 153 (8.44%) SQL Server
2 37 (2.04%) SQL Server 2008
3 23 (1.27%) MySQL
4 19 (1.05%) SQL Server 2012
5 14 (0.77%) Crystal Reports
5 14 (0.77%) SQL Server 2005
6 12 (0.66%) SQL Server Reporting Services
7 8 (0.44%) Relational Database
8 7 (0.39%) SQL Server 2000
9 6 (0.33%) MS Access
9 6 (0.33%) SQL Server 2016
9 6 (0.33%) SQL Server Integration Services
10 4 (0.22%) Big Data
10 4 (0.22%) Hadoop
11 3 (0.17%) Oracle Database
11 3 (0.17%) PostgreSQL
12 2 (0.11%) Oracle Reports
12 2 (0.11%) RDBMS
12 2 (0.11%) UniData
13 1 (0.055%) NoSQL
Development Applications
1 6 (0.33%) JIRA
2 4 (0.22%) MSI
3 1 (0.055%) Git (software)
3 1 (0.055%) SQL Server Management Studio (SSMS)
3 1 (0.055%) Subversion
3 1 (0.055%) Team Foundation Server
3 1 (0.055%) Visual Studio
General
1 215 (11.86%) Finance
2 82 (4.52%) Telecoms
3 73 (4.03%) Law
4 66 (3.64%) Retail
5 47 (2.59%) Legal
6 41 (2.26%) Banking
7 24 (1.32%) German Language
8 23 (1.27%) Manufacturing
9 22 (1.21%) French Language
10 21 (1.16%) Advertising
11 17 (0.94%) Front Office
12 14 (0.77%) Marketing
13 10 (0.55%) Financial Institution
14 9 (0.50%) Back Office
15 7 (0.39%) Retail Banking
16 6 (0.33%) Electronics
16 6 (0.33%) Italian Language
16 6 (0.33%) Polish Language
16 6 (0.33%) Publishing
17 5 (0.28%) Spanish Language
Libraries, Frameworks & Software Standards
1 37 (2.04%) HTML
2 31 (1.71%) .NET
3 24 (1.32%) Software Packaging
4 17 (0.94%) CSS
5 12 (0.66%) Web Services
6 11 (0.61%) ASP.NET
6 11 (0.61%) jQuery
6 11 (0.61%) XML
7 9 (0.50%) HTML5
8 5 (0.28%) ASP.NET MVC
8 5 (0.28%) EDI
9 4 (0.22%) ASP.NET MVC 5
9 4 (0.22%) J2EE
9 4 (0.22%) Twitter Bootstrap
10 3 (0.17%) XSL
11 2 (0.11%) COM
11 2 (0.11%) FIX Protocol
11 2 (0.11%) REST
11 2 (0.11%) SOAP
12 1 (0.055%) CSS3
Miscellaneous
1 100 (5.52%) Analytical Skills
2 95 (5.24%) Blackberry
3 78 (4.30%) Driving Licence
4 51 (2.81%) Management Information System
5 49 (2.70%) iPhone
6 37 (2.04%) iPad
7 31 (1.71%) Data Centre
8 30 (1.65%) Computer Science
9 28 (1.54%) Video Conferencing
10 27 (1.49%) Smartphone
11 22 (1.21%) Replication
12 19 (1.05%) Enterprise Storage
12 19 (1.05%) EPoS
13 15 (0.83%) Client/Server
14 14 (0.77%) CMDB
15 13 (0.72%) Statistics
16 12 (0.66%) Fat Client
16 12 (0.66%) Thin Client
17 10 (0.55%) Handset
17 10 (0.55%) Life Science
Operating Systems
1 1457 (80.36%) Windows
2 634 (34.97%) Windows Server
3 576 (31.77%) Windows 7
4 440 (24.27%) Windows Server 2008
5 355 (19.58%) Windows Server 2012
6 208 (11.47%) Windows 8
7 176 (9.71%) Windows 10
8 174 (9.60%) Windows Server 2003
9 160 (8.83%) Windows XP
10 130 (7.17%) Linux
11 76 (4.19%) Android
12 57 (3.14%) Mac OS X
13 51 (2.81%) Apple iOS
14 45 (2.48%) Unix
15 33 (1.82%) Mac OS
16 27 (1.49%) Windows Vista
17 18 (0.99%) Windows 2000 Server
18 15 (0.83%) Windows 2000
19 14 (0.77%) Windows Mobile
20 10 (0.55%) Windows Phone
Processes & Methodologies
1 417 (23.00%) ITIL
2 140 (7.72%) Service Management
3 83 (4.58%) Problem Management
4 69 (3.81%) Service Delivery
5 54 (2.98%) Change Management
6 51 (2.81%) Incident Management
6 51 (2.81%) Time Management
7 50 (2.76%) Continuous Improvement
8 46 (2.54%) ITIL V3
9 45 (2.48%) Mentoring
10 41 (2.26%) CRM
11 38 (2.10%) Change Control
12 37 (2.04%) Line Management
13 36 (1.99%) ITSM
13 36 (1.99%) Workflow
14 27 (1.49%) Disaster Recovery
15 26 (1.43%) Asset Management
15 26 (1.43%) Project Management
16 24 (1.32%) Case Management
17 23 (1.27%) Kalman Filter
Programming Languages
1 203 (11.20%) SQL
2 48 (2.65%) PowerShell
3 24 (1.32%) C#
4 16 (0.88%) C
5 13 (0.72%) JavaScript
6 11 (0.61%) Java
7 10 (0.55%) C++
8 9 (0.50%) VB
9 8 (0.44%) T-SQL
9 8 (0.44%) VBA
10 5 (0.28%) VBScript
11 4 (0.22%) Perl
11 4 (0.22%) Python
12 3 (0.17%) Bash Shell
12 3 (0.17%) PL/SQL
12 3 (0.17%) Shell Script
13 2 (0.11%) PHP
13 2 (0.11%) VB.NET
13 2 (0.11%) X++
14 1 (0.055%) Google Apps Script
Qualifications
1 260 (14.34%) Microsoft Certification
2 145 (8.00%) MCP
3 137 (7.56%) MCSE
4 115 (6.34%) Cisco Certification
5 109 (6.01%) CCNA
6 99 (5.46%) Degree
7 73 (4.03%) MCSA
8 63 (3.47%) MCITP
9 52 (2.87%) Security Cleared
10 43 (2.37%) ITIL Certification
11 35 (1.93%) SC Cleared
12 34 (1.88%) A+ Certification
13 25 (1.38%) MCTS
14 16 (0.88%) CCNP
15 14 (0.77%) VMware Certified Professional (VCP)
16 13 (0.72%) DV Cleared
16 13 (0.72%) MCDST
16 13 (0.72%) Network+ Certification
17 7 (0.39%) GNVQ
18 6 (0.33%) JNCIA
Quality Assurance & Compliance
1 222 (12.24%) SLA
2 17 (0.94%) QA
3 5 (0.28%) ISO 9001
4 4 (0.22%) ISO/IEC 27001
5 2 (0.11%) COBIT
5 2 (0.11%) DICOM
5 2 (0.11%) Disclosure Scotland
5 2 (0.11%) HL7
5 2 (0.11%) PCI DSS
6 1 (0.055%) Data Quality
6 1 (0.055%) Sarbanes-Oxley
6 1 (0.055%) SSAE 16
System Software
1 1047 (57.75%) Active Directory
2 259 (14.29%) VMware Infrastructure
3 197 (10.87%) Hyper-V
4 94 (5.18%) XenApp
5 48 (2.65%) vSphere
6 41 (2.26%) XenDesktop
7 30 (1.65%) Terminal Services
8 27 (1.49%) VMware ESXi
9 24 (1.32%) Virtual Desktop
10 17 (0.94%) Terminal Server
11 6 (0.33%) Virtual Machines
11 6 (0.33%) VMware Workstation
12 4 (0.22%) Firmware
12 4 (0.22%) Microsoft App-V
12 4 (0.22%) XenServer
13 3 (0.17%) Virtual Servers
13 3 (0.17%) VMware ESX
14 2 (0.11%) ISA Server
14 2 (0.11%) Sendmail
14 2 (0.11%) Xen
Systems Management
1 152 (8.38%) SCCM
2 28 (1.54%) Backup Exec
3 25 (1.38%) WSUS
4 19 (1.05%) SCOM
5 15 (0.83%) NetBackup
6 10 (0.55%) DameWare
6 10 (0.55%) Norton AntiVirus
7 9 (0.50%) AirWatch
7 9 (0.50%) Nagios
8 6 (0.33%) Perfmon
9 4 (0.22%) Microsoft Intune
9 4 (0.22%) OpenView
9 4 (0.22%) Sysprep
9 4 (0.22%) Systems Management Server (SMS)
9 4 (0.22%) XenMobile
10 3 (0.17%) Ansible
10 3 (0.17%) Jamf Pro
10 3 (0.17%) McAfee ePO
10 3 (0.17%) SCVMM
11 2 (0.11%) ServiceCenter
Vendors
1 968 (53.39%) Microsoft
2 462 (25.48%) VMware
3 347 (19.14%) Citrix
4 288 (15.89%) Cisco
5 130 (7.17%) Apple
6 66 (3.64%) HP
7 55 (3.03%) Dell
8 47 (2.59%) Avaya
9 37 (2.04%) Juniper
10 33 (1.82%) Veeam
11 32 (1.77%) Mitel
11 32 (1.77%) Symantec
12 30 (1.65%) CheckPoint
13 27 (1.49%) Sage
14 26 (1.43%) SonicWALL
15 25 (1.38%) Lotus
16 24 (1.32%) Adobe
16 24 (1.32%) NetApp
17 20 (1.10%) IBM
18 19 (1.05%) Google
City, London
Harrington Starr
Salary: £20000 - £30000 per annum
Posted: Yesterday
Birmingham, West Midlands (County)
Senitor Associates
Salary: £20000 - £25000 per annum + Bonus + Global Company
Posted: 2 days ago
Reading, Berkshire
Stott & May
Salary: £30000 - £35000 per annum + bonus
Posted: 3 days ago
Herefordshire
Cititec
Posted: 3 days ago
Birmingham, West Midlands (County)
Spring Technology
Salary: £20000.00 - £26000.00 per annum
Posted: 2 days ago
Northampton, Northamptonshire
IT Connections
Salary: £18,000 to £23,000
Posted: 2 days ago
Reading, Berkshire
Latcom Ltd
Salary: From £22,000 to £26,000 per annum
Posted: 3 days ago
Daventry, Northamptonshire
Coburg Banks IT
Salary: £24000 - £25000 per annum + Pension, 25 days holiday
Posted: 3 days ago
Harrogate, North Yorkshire
Kalpa Resource
Salary: From £25,000 to £30,000 per annum
Posted: 2 days ago
Manchester, Lancashire
Adria Solutions Ltd
Salary: £24000 per annum + Benefits
Posted: 2 days ago
St. Neots, Cambridgeshire
Aria Select Ltd
Salary: From £23,000 to £30,000 per annum
Posted: 2 days ago
Bristol, Avon
Opus Recruitment Solutions Ltd
Salary: £28000 - £30000 per annum
Posted: 4 days ago
Prescot, Merseyside
Ascent People Ltd
Salary: £22000 - £25000 per annum + Benefits + Bonus
Posted: 2 days ago
London
Information Technology Services
Salary: £35k - 40k per year + Benefits
Posted: 4 days ago
West Midlands
Uniting Ambition
Salary: £20k - 26k per year
Posted: 3 days ago
Derby, Derbyshire
Senitor Associates
Salary: £25000 per annum
Posted: 6 days ago
Derby, Derbyshire
Reed Technology
Salary: £23000 - £27000 per annum
Posted: 4 days ago
London
Zorba Consulting Limited
Salary: £25k - 28k per year + benefits
Posted: 3 days ago
Kettering, Northamptonshire
Elliot
Salary: Up to £32,000 per annum
Posted: 4 days ago
Ripley, Derbyshire
Coburg Banks IT
Salary: £24000 - £27000 per annum + Excellent Benefits
Posted: 4 days ago
Kent
ARC IT Recruitment Ltd
Salary: £20000 - £30000 per annum + Plus Benefits
Posted: 2 days ago
London
Senitor Associates
Salary: £25000 - £30000 per annum
Posted: 4 days ago
City, London
Ashdown IT
Salary: £25000 - £28000 per annum + 25 days holidays, healthcare, etc.
Posted: 4 days ago
Derby, Derbyshire
Senitor Associates
Salary: £23000 per annum
Posted: 3 days ago
Hemel Hempstead, Hertfordshire
Artemis Recruitment Ltd
Salary: Up to £30,000 per annum
Posted: 4 days ago
Bristol, Avon
ZenTech Talent
Salary: £22000 - £26000 per annum + Shift Allowance + Excellent Bens
Posted: 3 days ago
Guildford, Surrey
Reed Technology
Salary: £23000 - £27000 per annum
Posted: 4 days ago
Crawley, West Sussex
Senitor Associates
Salary: £24000 per annum
Posted: 4 days ago
Loughton, Essex
Galliard Homes
Salary: From £30,000 to £35,000 per annum
Posted: 4 days ago
Guildford, Surrey
Bluetownonline
Salary: £18000 - £24000 per annum
Posted: 4 days ago