The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 17 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Dec 2014
Same period 2013 Same period 2012
Second Line Support
Rank 269 321 379
Rank change year-on-year
+52 +58
Permanent jobs requiring a 2nd Line Support 1197 932 777
As % of all permanent IT jobs located in the UK 1.06% 0.85% 0.67%
As % of the Job Titles category 1.12% 0.90% 0.70%
Number of salaries quoted 1032 845 674
Average salary £26,000 £25,500 £26,500
Average salary % change year-on-year
+1.96% -3.77%
90% offered a salary of more than £21,000 £21,000 £20,500
10% offered a salary of more than £35,000 £32,800 £35,000
UK excluding London average salary £25,000 £25,000 £24,500
% change year-on-year
- +2.04%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
106613 103834 110631
As % of all permanent IT jobs located in the UK 94.68% 94.68% 95.35%
Number of salaries quoted 88722 84404 95272
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,430 £26,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the UK

2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support within the UK.

2nd Line Support Salary Trend in the UK

2nd Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support over the 3 months to 17 December 2014 within the UK.

2nd Line Support Salary Histogram in the UK

2nd Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the UK over the 3 months to 17 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +54 1148 £26,000 +1.96% 108
London +75 439 £27,500 - 31
South East +5 322 £26,500 +1.92% 18
City of London +61 112 £27,500 -3.50% 11
Berkshire +15 105 £26,500 -1.85% 7
North West +5 76 £23,250 +1.08% 17
Yorkshire -5 71 £22,500 - 10
East of England -22 70 £26,500 +3.92% 5
Surrey -23 62 £27,500 +10.00% 3
Hampshire +3 60 £25,000 - 3
South West +7 59 £24,000 +2.12% 4
East Midlands +43 53 £23,500 - 9
West Yorkshire -8 51 £22,500 +4.65% 8
West Midlands -11 50 £24,250 +10.22% 12
Manchester -10 49 £23,000 - 14
Bracknell +12 48 £24,750 -8.33%
Leeds -18 30 £22,500 +9.75% 3
Buckinghamshire -6 28 £26,000 -0.95%
Kent -4 23 £30,000 +15.38% 2
Southampton +20 21 £24,000 -
Bristol +11 20 £22,250 +2.29%
Northamptonshire -11 20 £23,750 +3.26% 4
Farnborough +16 19 £28,500 -1.72% 2
Reading -14 19 £26,000 -13.33% 4
East Sussex +1 18 £27,000 +5.88%
Hertfordshire -18 18 £24,750 -6.60% 1
Birmingham -3 17 £30,000 +25.00% 2
Milton Keynes -5 17 £26,000 -1.42%
Bedfordshire +12 16 £27,500 +1.38% 1
Oxfordshire +5 16 £27,500 +5.76% 2

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 17 December 2014, IT jobs within the UK that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 1860 (79.25%) Windows
2 1246 (53.09%) Active Directory
3 1119 (47.68%) Microsoft
4 762 (32.47%) MS Office
5 707 (30.12%) MS Excel
6 675 (28.76%) Windows 7
7 664 (28.29%) MS Exchange
8 566 (24.12%) Windows Server 2008
9 555 (23.65%) Windows XP
10 520 (22.16%) ITIL
11 460 (19.60%) VMware
12 413 (17.60%) Windows Server 2003
13 356 (15.17%) Citrix
14 354 (15.08%) TCP/IP
15 339 (14.44%) DNS
16 333 (14.19%) Cisco
16 333 (14.19%) Firewall
17 317 (13.51%) Windows 8
18 315 (13.42%) Microsoft Certification
18 315 (13.42%) VMware Infrastructure
19 314 (13.38%) Blackberry
20 313 (13.34%) SLA
21 307 (13.08%) Finance
22 302 (12.87%) SQL
23 300 (12.78%) Windows Server 2012
24 297 (12.65%) LAN
25 279 (11.89%) Exchange Server 2010
26 246 (10.48%) WAN
27 220 (9.37%) DHCP
28 219 (9.33%) VPN

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 17 December 2014, IT jobs within the UK that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 664 (28.29%) MS Exchange
2 279 (11.89%) Exchange Server 2010
3 186 (7.93%) Exchange Server 2007
4 164 (6.99%) Blackberry Enterprise Server
5 129 (5.50%) Exchange Server 2003
6 100 (4.26%) Exchange Server 2013
7 98 (4.18%) IIS
8 91 (3.88%) SharePoint
9 50 (2.13%) Lync
10 38 (1.62%) IBM Notes
11 35 (1.49%) Live Communications Server
12 24 (1.02%) WorkSite
12 24 (1.02%) Apache
13 18 (0.77%) Exchange Server 2000
14 8 (0.34%) SharePoint 2013
14 8 (0.34%) Tomcat
14 8 (0.34%) CMS
15 6 (0.26%) Commerce Server
16 5 (0.21%) WebLogic
17 4 (0.17%) SharePoint 2010
Applications
1 762 (32.47%) MS Office
2 707 (30.12%) MS Excel
3 82 (3.49%) MS PowerPoint
4 22 (0.94%) MS Visio
5 9 (0.38%) MS Project
6 6 (0.26%) Acrobat
7 5 (0.21%) PowerPivot
8 1 (0.043%) Adobe Creative Suite
8 1 (0.043%) Spreadsheet
Business Applications
1 7 (0.30%) Dynamics AX
2 5 (0.21%) Dynamics CRM
3 3 (0.13%) SAP Oil and Gas
4 2 (0.085%) Line 500
4 2 (0.085%) Sage 200
4 2 (0.085%) Oracle EBS
4 2 (0.085%) BASE24
4 2 (0.085%) Dynamics NAV
5 1 (0.043%) SalesLogix
5 1 (0.043%) Nortel Periphonics
5 1 (0.043%) Summit
5 1 (0.043%) Remedy ITSM
5 1 (0.043%) Temenos T24
Cloud Services
1 93 (3.96%) Office 365
2 26 (1.11%) SaaS
3 9 (0.38%) PaaS
3 9 (0.38%) Microsoft Azure
3 9 (0.38%) IaaS
3 9 (0.38%) Google Apps
4 4 (0.17%) Cloud Computing
5 2 (0.085%) Amazon AWS
Communications & Networking
1 354 (15.08%) TCP/IP
2 339 (14.44%) DNS
3 333 (14.19%) Firewall
4 297 (12.65%) LAN
5 246 (10.48%) WAN
6 220 (9.37%) DHCP
7 219 (9.33%) VPN
8 144 (6.14%) Internet
9 129 (5.50%) VoIP
10 114 (4.86%) SAN
11 44 (1.87%) Wireless
12 39 (1.66%) Wi-Fi
13 36 (1.53%) Network Security
14 35 (1.49%) Broadband
15 34 (1.45%) IP Telephony
16 30 (1.28%) NAS
17 23 (0.98%) ADSL
17 23 (0.98%) Cisco ASA
18 22 (0.94%) VLAN
19 19 (0.81%) Cisco IOS
Database & Business Intelligence
1 213 (9.08%) SQL Server
2 29 (1.24%) MySQL
3 24 (1.02%) Crystal Reports
4 19 (0.81%) SQL Server 2005
5 16 (0.68%) SQL Server 2008
6 10 (0.43%) Data Warehouse
6 10 (0.43%) SQL Server Integration Services
7 9 (0.38%) SQL Server 2012
8 8 (0.34%) Oracle Database
9 4 (0.17%) SQL Server Analysis Services
9 4 (0.17%) Big Data
9 4 (0.17%) MarkLogic
9 4 (0.17%) Relational Database
9 4 (0.17%) MS Access
9 4 (0.17%) SQL Server Reporting Services
10 3 (0.13%) SQL Server 2000
11 2 (0.085%) Hadoop
11 2 (0.085%) Oracle Reports
11 2 (0.085%) FileMaker
11 2 (0.085%) Microsoft Analysis Services
Development Applications
1 12 (0.51%) Visual Studio
2 5 (0.21%) Subversion
2 5 (0.21%) Eclipse
2 5 (0.21%) Team Foundation Server
3 4 (0.17%) Talend Open Studio
3 4 (0.17%) FishEye
3 4 (0.17%) Toad
4 2 (0.085%) LabVIEW
5 1 (0.043%) JIRA
General
1 307 (13.08%) Finance
2 131 (5.58%) Telecoms
3 114 (4.86%) Retail
4 79 (3.37%) Law
5 74 (3.15%) Banking
6 63 (2.68%) Legal
7 30 (1.28%) Marketing
8 27 (1.15%) Back Office
9 22 (0.94%) Advertising
10 21 (0.89%) Manufacturing
11 13 (0.55%) German Language
12 10 (0.43%) Publishing
13 8 (0.34%) Financial Institution
13 8 (0.34%) Investment Banking
14 7 (0.30%) Front Office
14 7 (0.30%) French Language
15 6 (0.26%) Automotive
16 5 (0.21%) Retail Banking
16 5 (0.21%) Electronics
17 4 (0.17%) Spanish Language
Libraries, Frameworks & Software Standards
1 63 (2.68%) .NET
2 28 (1.19%) HTML
3 24 (1.02%) XML
4 22 (0.94%) CSS
5 17 (0.72%) Web Services
6 16 (0.68%) ASP.NET
7 10 (0.43%) FIX Protocol
8 8 (0.34%) .NET Framework
9 7 (0.30%) Application Packaging
9 7 (0.30%) SOAP
9 7 (0.30%) WSE
10 6 (0.26%) J2EE
11 4 (0.17%) Software Packaging
11 4 (0.17%) Spring
12 3 (0.13%) Flash
12 3 (0.13%) COM
13 2 (0.085%) HTML5
13 2 (0.085%) WAP
13 2 (0.085%) XSLT
13 2 (0.085%) X-Windows
Miscellaneous
1 314 (13.38%) Blackberry
2 88 (3.75%) Analytical Skills
3 63 (2.68%) iPhone
4 48 (2.05%) Management Information System
5 47 (2.00%) Clustering
6 41 (1.75%) Replication
7 36 (1.53%) Thin Client
7 36 (1.53%) Fat Client
8 29 (1.24%) Video Conferencing
9 27 (1.15%) PDA
9 27 (1.15%) Enterprise Software
10 24 (1.02%) Statistics
11 23 (0.98%) Computer Science
12 22 (0.94%) iPad
13 20 (0.85%) Handset
14 19 (0.81%) EPoS
15 18 (0.77%) Mathematics
16 15 (0.64%) User Experience
17 14 (0.60%) Client/Server
18 13 (0.55%) AS400
Operating Systems
1 1860 (79.25%) Windows
2 675 (28.76%) Windows 7
3 566 (24.12%) Windows Server 2008
4 555 (23.65%) Windows XP
5 413 (17.60%) Windows Server 2003
6 317 (13.51%) Windows 8
7 300 (12.78%) Windows Server 2012
8 185 (7.88%) Linux
9 141 (6.01%) Windows Vista
10 107 (4.56%) Mac OS X
11 102 (4.35%) UNIX
12 86 (3.66%) Android
13 67 (2.85%) Windows 2000 Server
14 52 (2.22%) Apple iOS
15 46 (1.96%) Windows 2000
16 30 (1.28%) Mac OS
17 22 (0.94%) Solaris
18 19 (0.81%) VMS
19 16 (0.68%) Windows Mobile
20 15 (0.64%) Red Hat Enterprise Linux
Processes & Methodologies
1 520 (22.16%) ITIL
2 126 (5.37%) Incident Management
2 126 (5.37%) Service Delivery
3 82 (3.49%) Problem Management
4 81 (3.45%) Service Management
5 69 (2.94%) Software Deployment
6 64 (2.73%) Release Management
7 63 (2.68%) Time Management
8 62 (2.64%) CRM
9 51 (2.17%) Software Distribution
9 51 (2.17%) Disaster Recovery
10 49 (2.09%) Change Control
11 45 (1.92%) Root Cause Analysis
12 43 (1.83%) Asset Management
12 43 (1.83%) Kalman Filter
13 42 (1.79%) Change Management
14 40 (1.70%) High Availability
15 32 (1.36%) Information Security
16 31 (1.32%) Mentoring
17 30 (1.28%) Project Management
Programming Languages
1 302 (12.87%) SQL
2 48 (2.05%) Java
3 45 (1.92%) C
4 38 (1.62%) PowerShell
5 27 (1.15%) C#
6 24 (1.02%) JavaScript
7 20 (0.85%) T-SQL
7 20 (0.85%) VB
8 15 (0.64%) VB.NET
8 15 (0.64%) VBScript
9 13 (0.55%) VBA
10 12 (0.51%) PL/SQL
11 10 (0.43%) Bash Shell
11 10 (0.43%) Perl
12 7 (0.30%) PHP
13 5 (0.21%) VB6
14 4 (0.17%) C++
14 4 (0.17%) Python
15 3 (0.13%) Objective-C
16 2 (0.085%) MATLAB
Qualifications
1 315 (13.42%) Microsoft Certification
2 173 (7.37%) Security Cleared
3 170 (7.24%) MCSE
4 165 (7.03%) MCP
5 132 (5.62%) Cisco Certification
6 128 (5.45%) Degree
7 126 (5.37%) CCNA
8 124 (5.28%) MCITP
9 97 (4.13%) SC Cleared
10 95 (4.05%) MCSA
11 84 (3.58%) DV Cleared
12 54 (2.30%) MCTS
13 47 (2.00%) ITIL Certification
14 43 (1.83%) A+ Certification
15 34 (1.45%) MCDST
16 25 (1.07%) VMware Certified Professional (VCP)
17 18 (0.77%) ITIL Foundation Certificate
17 18 (0.77%) Citrix Certification
18 16 (0.68%) CCSA
19 15 (0.64%) JNCIA
Quality Assurance & Compliance
1 313 (13.34%) SLA
2 30 (1.28%) ISO/IEC 27001
3 13 (0.55%) ISO 9001
4 7 (0.30%) QA
5 3 (0.13%) Sarbanes-Oxley
5 3 (0.13%) PCI DSS
6 2 (0.085%) ISO 8583
System Software
1 1246 (53.09%) Active Directory
2 315 (13.42%) VMware Infrastructure
3 113 (4.81%) Hyper-V
4 85 (3.62%) XenApp
4 85 (3.62%) vSphere
5 51 (2.17%) Terminal Services
6 21 (0.89%) VMware ESXi
7 16 (0.68%) XenDesktop
8 13 (0.55%) VMware ESX
9 12 (0.51%) vCloud
10 11 (0.47%) Citrix Presentation Server
10 11 (0.47%) XenServer
11 10 (0.43%) VMware Workstation
12 6 (0.26%) Firmware
13 4 (0.17%) Terminal Server
14 3 (0.13%) Microsoft App-V
14 3 (0.13%) Microsoft Virtual Server
15 2 (0.085%) Xen
16 1 (0.043%) Samba
16 1 (0.043%) ISA Server
Systems Management
1 144 (6.14%) SCCM
2 79 (3.37%) Backup Exec
3 49 (2.09%) Systems Management Server (SMS)
4 48 (2.05%) OpenView Configuration Management
5 45 (1.92%) WSUS
6 33 (1.41%) SCOM
7 28 (1.19%) Norton AntiVirus
8 12 (0.51%) NetBackup
9 9 (0.38%) HP Data Protector
10 6 (0.26%) Casper Suite
11 5 (0.21%) WMI
11 5 (0.21%) Tivoli
11 5 (0.21%) ServiceCenter
12 4 (0.17%) Nagios
12 4 (0.17%) ARCserve
13 3 (0.13%) CiscoWorks
13 3 (0.13%) Dollar Universe
14 2 (0.085%) Symantec Enterprise Vault
14 2 (0.085%) SCDPM
14 2 (0.085%) OpenView
Vendors
1 1119 (47.68%) Microsoft
2 460 (19.60%) VMware
3 356 (15.17%) Citrix
4 333 (14.19%) Cisco
5 188 (8.01%) Apple
6 187 (7.97%) HP
7 86 (3.66%) Dell
7 86 (3.66%) Symantec
8 80 (3.41%) Avaya
9 79 (3.37%) McAfee
10 73 (3.11%) Fujitsu
11 59 (2.51%) Bloomberg
12 57 (2.43%) Sophos
12 57 (2.43%) Oracle
13 47 (2.00%) Mitel
13 47 (2.00%) Reuters
14 39 (1.66%) Veeam
15 38 (1.62%) Juniper
15 38 (1.62%) Lotus
16 34 (1.45%) NetApp
Yeovil, Somerset
Oscar Associates (UK) Ltd
Salary: £22000 - £28000 per annum + Benefits
Posted: 12 hours ago
Kent
Coal IT Services
Salary: From £25,000 to £35,000 per annum + Benefits
Posted: 14 hours ago
Edinburgh, Midlothian
Resource Management - Royal London
Salary: bonus + benefits
Posted: 17 hours ago
Central London / West End
Evolution Recruitment Solutions
Salary: 23000 - 25000 plus benefits
Posted: 18 hours ago
Newcastle Upon Tyne, Tyne And Wear
Avanade UK Ltd
Salary: Competitive
Posted: 18 hours ago
Crawley, West Sussex
Remit Resources
Salary: £23000 - £25000 per annum + Full Benefits Package
Posted: Yesterday
Sheffield, South Yorkshire
ARC IT Recruitment Ltd
Posted: Yesterday
Heywood, Lancashire
Oscar Associates (UK) Ltd
Salary: £20000 - £25000 per annum + Car, Benefits
Posted: Yesterday
Central London / West End
Latcom Ltd
Salary: From £30,000 to £35,000 per annum
Posted: Yesterday
Manchester, Lancashire
Senitor Associates
Salary: £25000 per annum + On call allowance
Posted: Yesterday
Manchester, Lancashire
Oscar Associates (UK) Ltd
Salary: £18000 - £25000 per annum + Benefits
Posted: Yesterday
City, London
Experis Ltd
Salary: £25000.00 per annum + Car + Benefits
Posted: Yesterday
Gloucester, Gloucestershire
Aximis (West) Limited
Salary: Up to £27K per annum
Posted: 2 days ago
Greater Manchester
Sanderson
Salary: £23000 - £25000 per annum + Bonus, pension
Posted: 2 days ago
Wellingborough, Northamptonshire
Latcom Ltd
Salary: From £25,000 to £30,000 per annum + Benefits
Posted: 2 days ago
Gloucester, Gloucestershire
G2 Recruitment Solutions Ltd.
Salary: £18k - 240k per year
Posted: 2 days ago
Manchester, Lancashire
FT Select
Salary: From £30,000 to £35,000 per annum plus benefits
Posted: 2 days ago
City, London
Oscar Associates (UK) Ltd
Salary: £200 - £250 per day
Posted: 2 days ago
Stoke-On-Trent, Staffordshire
Uniting Ambition
Salary: £19.5k - 25k per year + Bonus & Benefits
Posted: 2 days ago
Leeds, West Yorkshire
AWD Recruitment
Salary: £20,000 + Bonus + Benefits
Posted: 2 days ago