The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 27 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Jan 2015
Same period 2014 Same period 2013
Second Line Support
Rank 269 331 368
Rank change year-on-year
+62 +37
Permanent jobs requiring a 2nd Line Support 1165 830 724
As % of all permanent IT jobs located in the UK 1.11% 0.80% 0.65%
As % of the Job Titles category 1.17% 0.85% 0.69%
Number of salaries quoted 997 748 633
Average salary £26,000 £25,500 £26,000
Average salary % change year-on-year
+1.96% -1.92%
90% offered a salary of more than £21,000 £21,500 £20,700
10% offered a salary of more than £35,000 £34,000 £36,000
UK excluding London average salary £25,000 £25,000 £24,075
% change year-on-year
- +3.84%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
99917 98112 105285
As % of all permanent IT jobs located in the UK 94.81% 94.57% 95.14%
Number of salaries quoted 83183 79195 90333
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the UK

2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support within the UK.

2nd Line Support Salary Trend in the UK

2nd Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support over the 3 months to 27 January 2015 within the UK.

2nd Line Support Salary Histogram in the UK

2nd Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the UK over the 3 months to 27 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +67 1122 £26,000 +2.97% 147
London +124 455 £27,500 - 48
South East -15 249 £26,000 - 36
City of London +34 96 £30,000 +3.44% 10
Yorkshire +31 95 £22,500 - 14
North West -2 86 £24,500 +6.52% 13
Berkshire +7 80 £27,000 +1.88% 5
West Yorkshire +34 68 £22,500 - 9
East of England -13 65 £27,500 +3.77% 9
West Midlands +10 59 £25,000 +13.63% 10
East Midlands +55 57 £24,750 +10.00% 6
Hampshire +4 54 £25,000 -1.96% 12
Manchester +3 53 £24,250 +5.43% 9
South West +1 52 £23,750 -2.06% 10
Leeds +16 46 £22,500 +9.75% 6
Surrey -20 39 £26,500 +6.00% 9
Bracknell +9 28 £24,500 -9.25%
Birmingham -1 26 £25,000 - 4
Kent -6 22 £29,500 -1.66% 2
South Yorkshire +9 21 £23,000 -22.03% 1
Cheshire +7 21 £25,000 +19.04% 3
Buckinghamshire -1 21 £26,000 -5.45% 1
Bristol +5 20 £22,875 +1.66% 3
Northamptonshire -6 20 £26,250 +16.66% 1
Nottinghamshire +34 19 £23,500 -20.33% 2
Reading -3 19 £25,250 +3.06% 1
Slough +6 18 £30,500 +25.77% 1
Essex -11 17 £25,000 +11.11% 2
Scotland +20 16 £30,000 -14.28% 1
West Sussex +5 16 £24,000 -7.69% 3

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 27 January 2015, IT jobs within the UK that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 1861 (79.60%) Windows
2 1243 (53.17%) Active Directory
3 1137 (48.63%) Microsoft
4 758 (32.42%) MS Office
5 678 (29.00%) MS Exchange
6 672 (28.74%) Windows 7
7 658 (28.14%) MS Excel
8 554 (23.70%) ITIL
9 536 (22.93%) Windows Server 2008
10 519 (22.20%) Windows XP
11 453 (19.38%) VMware
12 414 (17.71%) Windows Server 2003
13 373 (15.95%) Citrix
14 371 (15.87%) Cisco
15 367 (15.70%) Firewall
16 358 (15.31%) TCP/IP
17 343 (14.67%) Microsoft Certification
18 340 (14.54%) DNS
19 333 (14.24%) Finance
20 329 (14.07%) Windows 8
21 324 (13.86%) Blackberry
22 321 (13.73%) LAN
23 307 (13.13%) SLA
24 304 (13.00%) VMware Infrastructure
25 301 (12.87%) Windows Server 2012
26 267 (11.42%) SQL
27 266 (11.38%) WAN
28 251 (10.74%) Exchange Server 2010
29 239 (10.22%) VPN
30 227 (9.71%) DHCP

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 27 January 2015, IT jobs within the UK that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 678 (29.00%) MS Exchange
2 251 (10.74%) Exchange Server 2010
3 172 (7.36%) Exchange Server 2007
4 166 (7.10%) Blackberry Enterprise Server
5 136 (5.82%) Exchange Server 2003
6 99 (4.23%) Exchange Server 2013
7 90 (3.85%) IIS
8 73 (3.12%) SharePoint
9 58 (2.48%) Lync
10 41 (1.75%) IBM Notes
11 31 (1.33%) Apache
12 30 (1.28%) Live Communications Server
13 20 (0.86%) Exchange Server 2000
14 16 (0.68%) CMS
15 14 (0.60%) Tomcat
16 13 (0.56%) WorkSite
17 10 (0.43%) SharePoint 2013
17 10 (0.43%) Commerce Server
18 9 (0.38%) WebLogic
19 6 (0.26%) SharePoint 2010
Applications
1 758 (32.42%) MS Office
2 658 (28.14%) MS Excel
3 62 (2.65%) MS PowerPoint
4 21 (0.90%) MS Visio
5 8 (0.34%) MS Project
6 5 (0.21%) Acrobat
6 5 (0.21%) PowerPivot
7 4 (0.17%) Spreadsheet
8 1 (0.043%) Adobe Creative Suite
8 1 (0.043%) InDesign
Business Applications
1 9 (0.38%) Dynamics AX
2 4 (0.17%) Dynamics CRM
3 3 (0.13%) Dynamics NAV
3 3 (0.13%) SAP Oil and Gas
4 2 (0.086%) Oracle EBS
4 2 (0.086%) BASE24
4 2 (0.086%) Line 500
5 1 (0.043%) Remedy ITSM
5 1 (0.043%) Temenos T24
5 1 (0.043%) Magento
5 1 (0.043%) Sage 200
5 1 (0.043%) Summit
5 1 (0.043%) Nortel Periphonics
5 1 (0.043%) SalesLogix
Cloud Services
1 104 (4.45%) Office 365
2 23 (0.98%) SaaS
3 9 (0.38%) PaaS
3 9 (0.38%) Google Apps
3 9 (0.38%) IaaS
4 8 (0.34%) Cloud Computing
5 7 (0.30%) Microsoft Azure
6 5 (0.21%) Amazon AWS
Communications & Networking
1 367 (15.70%) Firewall
2 358 (15.31%) TCP/IP
3 340 (14.54%) DNS
4 321 (13.73%) LAN
5 266 (11.38%) WAN
6 239 (10.22%) VPN
7 227 (9.71%) DHCP
8 143 (6.12%) Internet
9 131 (5.60%) VoIP
10 111 (4.75%) SAN
11 43 (1.84%) Wi-Fi
12 40 (1.71%) Broadband
12 40 (1.71%) Network Security
13 39 (1.67%) Wireless
14 31 (1.33%) IP Telephony
15 29 (1.24%) Ethernet
16 26 (1.11%) SMTP
16 26 (1.11%) Cisco IOS
16 26 (1.11%) Cisco ASA
16 26 (1.11%) NAS
Database & Business Intelligence
1 216 (9.24%) SQL Server
2 30 (1.28%) MySQL
3 19 (0.81%) SQL Server 2008
4 18 (0.77%) Crystal Reports
4 18 (0.77%) SQL Server 2005
5 12 (0.51%) SQL Server Integration Services
6 11 (0.47%) SQL Server 2012
7 8 (0.34%) Relational Database
8 7 (0.30%) Oracle Database
9 6 (0.26%) Data Warehouse
10 5 (0.21%) SQL Server Reporting Services
11 4 (0.17%) MarkLogic
11 4 (0.17%) MS Access
11 4 (0.17%) Essbase
12 3 (0.13%) RDBMS
12 3 (0.13%) SQL Server 2000
12 3 (0.13%) SQL Server Analysis Services
12 3 (0.13%) Big Data
12 3 (0.13%) PostgreSQL
13 2 (0.086%) FileMaker
Development Applications
1 13 (0.56%) Visual Studio
2 7 (0.30%) Eclipse
2 7 (0.30%) Subversion
3 4 (0.17%) Toad
4 3 (0.13%) JIRA
4 3 (0.13%) Talend Open Studio
4 3 (0.13%) FishEye
5 2 (0.086%) Git (software)
5 2 (0.086%) Team Foundation Server
5 2 (0.086%) LabVIEW
General
1 333 (14.24%) Finance
2 141 (6.03%) Telecoms
3 109 (4.66%) Retail
4 81 (3.46%) Law
5 73 (3.12%) Banking
6 61 (2.61%) Legal
7 27 (1.15%) Back Office
8 23 (0.98%) Advertising
9 21 (0.90%) Manufacturing
9 21 (0.90%) Marketing
10 13 (0.56%) German Language
11 11 (0.47%) Investment Banking
11 11 (0.47%) Financial Institution
12 9 (0.38%) Publishing
12 9 (0.38%) French Language
13 6 (0.26%) Front Office
14 5 (0.21%) Electronics
14 5 (0.21%) Retail Banking
15 4 (0.17%) Spanish Language
15 4 (0.17%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 74 (3.17%) .NET
2 34 (1.45%) HTML
3 23 (0.98%) XML
4 20 (0.86%) CSS
4 20 (0.86%) ASP.NET
5 16 (0.68%) Web Services
6 14 (0.60%) .NET Framework
7 7 (0.30%) FIX Protocol
7 7 (0.30%) WSE
8 6 (0.26%) J2EE
8 6 (0.26%) SOAP
9 5 (0.21%) Application Packaging
10 4 (0.17%) LAMP
11 2 (0.086%) Spring
11 2 (0.086%) WebSphere MQ
11 2 (0.086%) XSLT
11 2 (0.086%) Flash
11 2 (0.086%) WAP
11 2 (0.086%) COM
11 2 (0.086%) Software Packaging
Miscellaneous
1 324 (13.86%) Blackberry
2 81 (3.46%) Analytical Skills
3 67 (2.87%) Management Information System
4 54 (2.31%) iPhone
5 45 (1.92%) Replication
6 44 (1.88%) Thin Client
6 44 (1.88%) Fat Client
7 42 (1.80%) Clustering
8 25 (1.07%) PDA
9 23 (0.98%) iPad
10 22 (0.94%) Video Conferencing
11 21 (0.90%) Mathematics
12 20 (0.86%) Computer Science
12 20 (0.86%) Statistics
12 20 (0.86%) EPoS
13 18 (0.77%) Enterprise Software
13 18 (0.77%) User Experience
14 16 (0.68%) CMDB
15 15 (0.64%) Client/Server
16 13 (0.56%) AS400
Operating Systems
1 1861 (79.60%) Windows
2 672 (28.74%) Windows 7
3 536 (22.93%) Windows Server 2008
4 519 (22.20%) Windows XP
5 414 (17.71%) Windows Server 2003
6 329 (14.07%) Windows 8
7 301 (12.87%) Windows Server 2012
8 202 (8.64%) Linux
9 130 (5.56%) Windows Vista
10 123 (5.26%) Mac OS X
11 107 (4.58%) UNIX
12 94 (4.02%) Android
13 75 (3.21%) Windows 2000 Server
14 71 (3.04%) Apple iOS
15 37 (1.58%) Mac OS
16 27 (1.15%) Windows 2000
17 23 (0.98%) Solaris
18 20 (0.86%) Red Hat Enterprise Linux
19 18 (0.77%) Windows Mobile
19 18 (0.77%) VMS
Processes & Methodologies
1 554 (23.70%) ITIL
2 118 (5.05%) Service Delivery
3 117 (5.00%) Incident Management
4 79 (3.38%) Problem Management
5 78 (3.34%) Service Management
6 65 (2.78%) Time Management
7 63 (2.69%) Release Management
7 63 (2.69%) CRM
7 63 (2.69%) Software Deployment
8 55 (2.35%) Disaster Recovery
9 51 (2.18%) Root Cause Analysis
10 47 (2.01%) Change Control
10 47 (2.01%) Software Distribution
11 44 (1.88%) Kalman Filter
12 41 (1.75%) Asset Management
13 40 (1.71%) Change Management
14 34 (1.45%) High Availability
15 31 (1.33%) Mentoring
15 31 (1.33%) Information Security
16 28 (1.20%) Migration
Programming Languages
1 267 (11.42%) SQL
2 50 (2.14%) PowerShell
3 44 (1.88%) Java
4 38 (1.63%) C
5 28 (1.20%) C#
6 26 (1.11%) JavaScript
7 22 (0.94%) VB
8 16 (0.68%) VB.NET
8 16 (0.68%) VBScript
9 15 (0.64%) PL/SQL
10 14 (0.60%) PHP
11 13 (0.56%) VBA
12 12 (0.51%) T-SQL
12 12 (0.51%) Perl
13 10 (0.43%) Bash Shell
14 5 (0.21%) C++
14 5 (0.21%) Python
14 5 (0.21%) VB6
15 3 (0.13%) Objective-C
16 2 (0.086%) XPath
Qualifications
1 343 (14.67%) Microsoft Certification
2 195 (8.34%) MCSE
3 186 (7.96%) MCP
4 143 (6.12%) Security Cleared
5 141 (6.03%) Cisco Certification
6 139 (5.95%) Degree
7 136 (5.82%) CCNA
8 130 (5.56%) MCITP
9 98 (4.19%) MCSA
10 82 (3.51%) SC Cleared
11 76 (3.25%) DV Cleared
12 53 (2.27%) MCTS
13 49 (2.10%) ITIL Certification
14 39 (1.67%) MCDST
15 36 (1.54%) A+ Certification
16 24 (1.03%) ITIL Foundation Certificate
17 21 (0.90%) VMware Certified Professional (VCP)
18 18 (0.77%) Citrix Certification
19 16 (0.68%) CCNP
20 14 (0.60%) CCA
Quality Assurance & Compliance
1 307 (13.13%) SLA
2 31 (1.33%) ISO/IEC 27001
3 7 (0.30%) ISO 9001
3 7 (0.30%) PCI DSS
4 6 (0.26%) QA
5 3 (0.13%) Sarbanes-Oxley
6 2 (0.086%) ISO 8583
System Software
1 1243 (53.17%) Active Directory
2 304 (13.00%) VMware Infrastructure
3 124 (5.30%) Hyper-V
4 73 (3.12%) vSphere
5 71 (3.04%) XenApp
6 49 (2.10%) Terminal Services
7 17 (0.73%) XenDesktop
8 14 (0.60%) VMware ESX
9 13 (0.56%) VMware Workstation
9 13 (0.56%) VMware ESXi
10 12 (0.51%) vCloud
11 8 (0.34%) XenServer
12 6 (0.26%) Citrix Presentation Server
12 6 (0.26%) Firmware
13 5 (0.21%) Terminal Server
14 4 (0.17%) Samba
15 3 (0.13%) ISA Server
15 3 (0.13%) Microsoft App-V
15 3 (0.13%) Xen
15 3 (0.13%) Microsoft Virtual Server
Systems Management
1 153 (6.54%) SCCM
2 64 (2.74%) Backup Exec
3 46 (1.97%) WSUS
4 42 (1.80%) Systems Management Server (SMS)
4 42 (1.80%) OpenView Configuration Management
5 30 (1.28%) SCOM
6 26 (1.11%) Norton AntiVirus
7 13 (0.56%) NetBackup
8 9 (0.38%) HP Data Protector
9 5 (0.21%) ServiceCenter
9 5 (0.21%) WMI
9 5 (0.21%) Nagios
9 5 (0.21%) Tivoli
10 4 (0.17%) Puppet
10 4 (0.17%) Dollar Universe
11 3 (0.13%) Casper Suite
11 3 (0.13%) CiscoWorks
11 3 (0.13%) Control-M
12 2 (0.086%) OpenView
12 2 (0.086%) MOM
Vendors
1 1137 (48.63%) Microsoft
2 453 (19.38%) VMware
3 373 (15.95%) Citrix
4 371 (15.87%) Cisco
5 200 (8.55%) Apple
6 186 (7.96%) HP
7 95 (4.06%) Dell
8 85 (3.64%) Avaya
9 82 (3.51%) Symantec
10 70 (2.99%) Oracle
11 66 (2.82%) McAfee
11 66 (2.82%) Fujitsu
12 58 (2.48%) Sophos
13 56 (2.40%) Bloomberg
14 50 (2.14%) Reuters
15 42 (1.80%) NetApp
16 41 (1.75%) Lotus
17 40 (1.71%) Mitel
18 30 (1.28%) SonicWALL
19 28 (1.20%) CheckPoint
West London
Marcus Donald People
Salary: £25000 - £30000 per annum
Posted: 1 hour ago
City, London
Global Technology Solutions Ltd
Salary: £23000 - £25000 per annum
Posted: 1 hour ago
Nottingham, Nottinghamshire
Bluetownonline
Salary: £20,566 - 21,777 per year
Posted: 2 hours ago
Bedfordshire
Cooper Lomaz Recruitment Ltd
Salary: £20k - 35k per year
Posted: 2 hours ago
City, London
Coburg Banks IT
Salary: £25000 - £27000 per annum + On Call,Pension,Health
Posted: 5 hours ago
Warrington, Cheshire
Candidate Source
Salary: Up to £25,000 per annum + bonus and benefits
Posted: 7 hours ago
Middlesbrough, Cleveland
4it Recruitment Ltd
Salary: Up to £23,000 per annum
Posted: 7 hours ago
Farnborough, Hampshire
Lorien Resourcing
Salary: £18000 - £20000 per annum
Posted: 8 hours ago
Uxbridge, Middlesex
Latcom Ltd
Salary: From £25,000 to £35,000 per annum + VG benefits
Posted: 8 hours ago
Wakefield, West Yorkshire
Vertical IT
Salary: £20000 - £22000 per annum + benefits
Posted: 8 hours ago
London
Monarch Recruitment
Salary: £27000 - £29000 per annum, Benefits Excellent benefits
Posted: 9 hours ago
Manchester, Lancashire
Oscar Associates (UK) Ltd
Salary: £20000 - £25000 per annum + Benefits
Posted: 9 hours ago
London
Experis Ltd
Salary: £25000 - £30000 per annum + Car + Benefits
Posted: 12 hours ago
Manchester, Lancashire
Experis Ltd
Salary: £25000.00 - £28500.00 per annum + benefits
Posted: 12 hours ago
Manchester, Lancashire
Oscar Associates (UK) Ltd
Salary: £18000 - £25000 per annum + Benefits
Posted: 12 hours ago
Central London / West End
Evolution Recruitment Solutions
Salary: 23000 - 25000 plus benefits
Posted: Yesterday
Hertfordshire
Marcus Donald People
Salary: £22000 - £26000 per annum, Benefits Bonus Healthcare Overtime Holid
Posted: Yesterday
City, London
Global Technology Solutions Ltd
Salary: £25000 - £30000 per annum + training & benefits
Posted: Yesterday
Telford, Shropshire
Experis Ltd
Salary: £21000.00 - £25000.00 per annum + Benefits
Posted: Yesterday
UK
Capital IT Resourcing LTD
Salary: £22k - 25k per year + shift allowance, bonus and benefits
Posted: Yesterday