The statistics below represent IT jobs advertised across the UK that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 29 June 2016 with a comparison to same period over 2 years.

3 months to
29 Jun 2016
Same period 2015 Same period 2014
Second Line Support
Rank 301 270 267
Rank change year-on-year
-31 -3
Permanent jobs requiring a 2nd Line Support 996 1261 1351
As % of all permanent IT jobs located in the UK 1.02% 1.13% 1.14%
As % of the Job Titles category 1.05% 1.18% 1.18%
Number of salaries quoted 912 1152 1205
Median salary £27,000 £26,000 £26,000
Median salary % change year-on-year
+3.84% -
90% offered a salary of more than £21,500 £21,000 £21,000
10% offered a salary of more than £35,000 £35,000 £35,000
UK excluding London median salary £25,500 £25,000 £25,000
% change year-on-year
+2.00% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
94522 107194 114726
As % of all permanent IT jobs located in the UK 96.38% 96.47% 96.49%
Number of salaries quoted 79692 88358 93874
Median salary £47,000 £45,000 £45,000
Median salary % change year-on-year
+4.44% -
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

2nd Line Support
Jobs Demand Trend

The demand trend of job ads that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in the UK

2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support within the UK.

2nd Line Support Salary Trend in the UK

2nd Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support over the 3 months to 29 June 2016 within the UK.

2nd Line Support Salary Histogram in the UK

2nd Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the UK over the 3 months to 29 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -24 957 £27,500 +5.76% 106
London -45 362 £30,000 +3.44% 29
South East -14 276 £26,500 +3.92% 23
South West +6 75 £25,000 +11.11% 11
Hampshire +4 63 £26,500 +8.16% 6
Yorkshire +16 62 £24,000 +6.66% 9
East of England +28 61 £26,000 +4.00% 6
Berkshire +30 59 £26,500 +6.00% 4
City of London +25 56 £32,000 +6.66% 8
North West +12 56 £22,500 -10.00% 20
Surrey -18 47 £27,500 +5.76% 2
West Yorkshire +6 46 £23,750 +5.55% 6
West Midlands -28 44 £23,500 -3.09% 4
Oxfordshire -9 40 £28,500 +18.75% 6
Hertfordshire +35 36 £26,000 - 1
Leeds +37 32 £25,000 +19.04% 3
Manchester -18 30 £21,500 -14.00% 7
Wiltshire +20 28 £27,500 +10.00% 2
West Sussex -8 22 £34,000 +17.24% 1
Fareham - 21 £25,500 - 2
Buckinghamshire +9 19 £21,250 -22.01% 1
East Midlands +6 19 £22,750 -3.19% 3
Bristol +28 18 £25,000 +11.11% 1
Birmingham -5 18 £23,750 -9.52% 1
Cheshire +31 16 £24,250 -3.00% 9
Watford +26 16 £26,000 -7.14%
Chippenham +10 16 £26,000 -1.88% 1
Abingdon -13 16 £28,250 -4.23% 4
Essex +24 15 £35,500 +42.00% 3
Andover +10 14 £26,500 - 1

2nd Line Support Skill Set
Top 30 Related IT Skills

For the 6 months to 29 June 2016, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 2nd Line Support in the job title.

1 1592 (74.67%) Windows
2 1102 (51.69%) Active Directory
3 1081 (50.70%) Microsoft
4 674 (31.61%) Windows Server
5 641 (30.07%) Windows 7
6 636 (29.83%) MS Exchange
7 626 (29.36%) MS Office
8 579 (27.16%) MS Excel
9 525 (24.62%) ITIL
10 508 (23.83%) VMware
11 419 (19.65%) Windows Server 2008
12 404 (18.95%) Windows Server 2012
13 398 (18.67%) Citrix
14 355 (16.65%) SLA
15 344 (16.14%) Microsoft Certification
16 323 (15.15%) Cisco
17 315 (14.77%) VMware Infrastructure
18 304 (14.26%) Firewall
19 303 (14.21%) Windows 8
20 298 (13.98%) TCP/IP
21 294 (13.79%) Office 365
22 291 (13.65%) SQL
23 267 (12.52%) Exchange Server 2010
24 261 (12.24%) Windows Server 2003
25 260 (12.20%) LAN
26 253 (11.87%) DNS
27 249 (11.68%) WAN
28 213 (9.99%) SQL Server
29 207 (9.71%) Finance
30 195 (9.15%) Exchange Server 2013

2nd Line Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 636 (29.83%) MS Exchange
2 267 (12.52%) Exchange Server 2010
3 195 (9.15%) Exchange Server 2013
4 170 (7.97%) Exchange Server 2007
5 107 (5.02%) SharePoint
6 82 (3.85%) Skype for Business
7 72 (3.38%) IIS
8 61 (2.86%) Blackberry Enterprise Server
9 45 (2.11%) Exchange Server 2003
10 22 (1.03%) Apache
11 17 (0.80%) IBM Notes
12 12 (0.56%) Exchange Server 2000
12 12 (0.56%) SharePoint Server
13 11 (0.52%) SharePoint 2013
13 11 (0.52%) Site Server
14 9 (0.42%) CMS
15 6 (0.28%) NetWeaver
16 5 (0.23%) WordPress
17 4 (0.19%) Drupal
17 4 (0.19%) WebSphere
Applications
1 626 (29.36%) MS Office
2 579 (27.16%) MS Excel
3 58 (2.72%) MS PowerPoint
4 46 (2.16%) MS Visio
5 16 (0.75%) Adobe Creative Suite
6 1 (0.047%) Acrobat
6 1 (0.047%) Adobe After Effects
6 1 (0.047%) CINEMA 4D
6 1 (0.047%) InfoPath
6 1 (0.047%) Photoshop
6 1 (0.047%) S-PLUS
Business Applications
1 8 (0.38%) Dynamics CRM
2 6 (0.28%) Remedy ITSM
2 6 (0.28%) SAP CO
2 6 (0.28%) SAP FI
2 6 (0.28%) SAP FI/CO
2 6 (0.28%) SAP MM
2 6 (0.28%) SAP PS
2 6 (0.28%) SAP SD
3 5 (0.23%) Magento
4 4 (0.19%) FastStats
4 4 (0.19%) Oracle Applications
4 4 (0.19%) Unica
5 3 (0.14%) Dynamics AX
5 3 (0.14%) Fredhopper
5 3 (0.14%) Infor CloudSuite Industrial (formerly SyteLine)
5 3 (0.14%) SAP Oil and Gas
6 2 (0.094%) assyst
6 2 (0.094%) Hi Portfolio
6 2 (0.094%) ION MarketView
7 1 (0.047%) Endur
Cloud Services
1 294 (13.79%) Office 365
2 18 (0.84%) Amazon AWS
3 16 (0.75%) Google Apps
4 9 (0.42%) Microsoft Azure
5 7 (0.33%) SaaS
6 6 (0.28%) Cloud Computing
7 3 (0.14%) Mimecast
8 2 (0.094%) IaaS
9 1 (0.047%) Azure Active Directory
Communications & Networking
1 304 (14.26%) Firewall
2 298 (13.98%) TCP/IP
3 260 (12.20%) LAN
4 253 (11.87%) DNS
5 249 (11.68%) WAN
6 190 (8.91%) DHCP
7 183 (8.58%) VPN
8 180 (8.44%) VoIP
9 91 (4.27%) Internet
10 79 (3.71%) SAN
11 73 (3.42%) Wireless
12 58 (2.72%) ADSL
12 58 (2.72%) Wi-Fi
13 41 (1.92%) Remote Desktop
14 33 (1.55%) VLAN
15 32 (1.50%) Broadband
16 30 (1.41%) NAS
17 26 (1.22%) Skype
18 19 (0.89%) Cisco IOS
18 19 (0.89%) Intranet
Database & Business Intelligence
1 213 (9.99%) SQL Server
2 26 (1.22%) SQL Server 2008
3 22 (1.03%) MySQL
4 20 (0.94%) Relational Database
5 18 (0.84%) SQL Server 2012
6 17 (0.80%) SQL Server Reporting Services
7 15 (0.70%) SQL Server 2005
8 13 (0.61%) Oracle Database
9 11 (0.52%) RDBMS
10 6 (0.28%) SAP BI
10 6 (0.28%) SAP BW
11 5 (0.23%) BusinessObjects
11 5 (0.23%) Ingres
12 4 (0.19%) Crystal Reports
12 4 (0.19%) MarkLogic
12 4 (0.19%) MS Access
13 3 (0.14%) Informix
13 3 (0.14%) PostgreSQL
13 3 (0.14%) SQL Server 2000
13 3 (0.14%) SQL Server Integration Services
Development Applications
1 15 (0.70%) JIRA
2 6 (0.28%) SQL Server Management Studio (SSMS)
3 3 (0.14%) Git (software)
3 3 (0.14%) Subversion
4 2 (0.094%) MSI
5 1 (0.047%) Hudson
5 1 (0.047%) Selenium
General
1 207 (9.71%) Finance
2 126 (5.91%) Telecoms
3 78 (3.66%) Retail
4 65 (3.05%) Legal
5 61 (2.86%) Law
6 45 (2.11%) Manufacturing
7 39 (1.83%) Banking
8 36 (1.69%) German Language
9 33 (1.55%) Advertising
10 31 (1.45%) Marketing
11 30 (1.41%) French Language
12 21 (0.98%) Back Office
13 15 (0.70%) Financial Institution
14 13 (0.61%) Local Government
15 8 (0.38%) Automotive
15 8 (0.38%) Pharmaceutical
15 8 (0.38%) Publishing
16 6 (0.28%) Billing
17 4 (0.19%) Military
17 4 (0.19%) Retail Banking
Libraries, Frameworks & Software Standards
1 47 (2.20%) HTML
2 41 (1.92%) Web Services
3 31 (1.45%) .NET
4 24 (1.13%) CSS
5 19 (0.89%) XML
6 16 (0.75%) ASP.NET
7 7 (0.33%) X-Windows
8 4 (0.19%) ASP.NET Web Forms
9 3 (0.14%) EDI
9 3 (0.14%) WebCenter
9 3 (0.14%) XSL
10 2 (0.094%) .NET Framework
10 2 (0.094%) COM
10 2 (0.094%) Sass
10 2 (0.094%) Silverlight
10 2 (0.094%) Software Packaging
10 2 (0.094%) WCF
10 2 (0.094%) XMPP
11 1 (0.047%) AngularJS
11 1 (0.047%) Django
Miscellaneous
1 151 (7.08%) Blackberry
2 141 (6.61%) Driving Licence
3 93 (4.36%) Analytical Skills
4 76 (3.56%) iPhone
5 69 (3.24%) Smartphone
6 55 (2.58%) Video Conferencing
7 33 (1.55%) Computer Science
8 32 (1.50%) Data Centre
9 28 (1.31%) iPad
10 27 (1.27%) EPoS
10 27 (1.27%) Replication
11 23 (1.08%) Management Information System
12 21 (0.98%) iSeries
13 20 (0.94%) Client/Server
14 17 (0.80%) User Experience
15 16 (0.75%) Fat Client
15 16 (0.75%) Thin Client
16 13 (0.61%) CMDB
16 13 (0.61%) Mathematics
17 9 (0.42%) Mobile Computing
Operating Systems
1 1592 (74.67%) Windows
2 674 (31.61%) Windows Server
3 641 (30.07%) Windows 7
4 419 (19.65%) Windows Server 2008
5 404 (18.95%) Windows Server 2012
6 303 (14.21%) Windows 8
7 261 (12.24%) Windows Server 2003
8 164 (7.69%) Windows XP
9 161 (7.55%) Linux
10 159 (7.46%) Windows 10
11 130 (6.10%) Mac OS X
12 95 (4.46%) Android
13 86 (4.03%) Unix
14 65 (3.05%) Apple iOS
15 63 (2.95%) Windows Vista
16 21 (0.98%) Windows 2000 Server
17 20 (0.94%) Mac OS
18 11 (0.52%) Windows Mobile
18 11 (0.52%) Windows Phone
19 10 (0.47%) Solaris
Processes & Methodologies
1 525 (24.62%) ITIL
2 100 (4.69%) Incident Management
3 93 (4.36%) Mentoring
4 81 (3.80%) Service Delivery
5 73 (3.42%) Service Management
6 69 (3.24%) Kalman Filter
7 67 (3.14%) Change Management
8 63 (2.95%) Patch Management
9 59 (2.77%) Problem Management
9 59 (2.77%) Time Management
10 43 (2.02%) Change Control
11 42 (1.97%) CRM
12 41 (1.92%) Continuous Improvement
12 41 (1.92%) Ticket Management
13 37 (1.74%) Project Management
14 33 (1.55%) ITSM
15 32 (1.50%) Email Filtering
16 30 (1.41%) Mobile Device Management
17 29 (1.36%) Disaster Recovery
17 29 (1.36%) ITIL V3
Programming Languages
1 291 (13.65%) SQL
2 53 (2.49%) PowerShell
3 36 (1.69%) C
4 33 (1.55%) JavaScript
5 24 (1.13%) VB
6 22 (1.03%) PHP
7 21 (0.98%) Java
8 20 (0.94%) C#
9 16 (0.75%) VBScript
10 14 (0.66%) Perl
11 13 (0.61%) Shell Script
12 11 (0.52%) PL/SQL
13 7 (0.33%) C++
14 6 (0.28%) ABAP
14 6 (0.28%) VBA
15 4 (0.19%) Python
15 4 (0.19%) VB.NET
16 3 (0.14%) VB6
16 3 (0.14%) XPath
17 2 (0.094%) SPARQL
Qualifications
1 344 (16.14%) Microsoft Certification
2 146 (6.85%) MCSE
3 144 (6.75%) MCSA
4 138 (6.47%) MCP
5 132 (6.19%) Cisco Certification
6 130 (6.10%) CCNA
7 122 (5.72%) Degree
8 107 (5.02%) Security Cleared
9 80 (3.75%) SC Cleared
10 77 (3.61%) ITIL Certification
11 45 (2.11%) MCITP
12 41 (1.92%) MCDST
12 41 (1.92%) MCTS
13 33 (1.55%) A+ Certification
14 32 (1.50%) ITIL Foundation Certificate
15 27 (1.27%) Citrix Certification
16 24 (1.13%) CCA
16 24 (1.13%) Network+ Certification
16 24 (1.13%) VMware Certified Professional (VCP)
17 11 (0.52%) MOS
Quality Assurance & Compliance
1 355 (16.65%) SLA
2 16 (0.75%) ISO/IEC 27001
3 7 (0.33%) PCI DSS
4 4 (0.19%) COBIT
4 4 (0.19%) QA
5 3 (0.14%) ISO/IEC 20000
6 2 (0.094%) Sarbanes-Oxley
7 1 (0.047%) GxP
7 1 (0.047%) ISO 9001
System Software
1 1102 (51.69%) Active Directory
2 315 (14.77%) VMware Infrastructure
3 186 (8.72%) Hyper-V
4 98 (4.60%) XenApp
5 58 (2.72%) Terminal Services
6 50 (2.35%) XenDesktop
7 31 (1.45%) VMware ESXi
8 25 (1.17%) vSphere
9 19 (0.89%) VMware ESX
10 14 (0.66%) Virtual Desktop
10 14 (0.66%) Virtual Servers
11 13 (0.61%) XenServer
12 11 (0.52%) Terminal Server
13 10 (0.47%) BitLocker
14 9 (0.42%) Virtual Machines
15 8 (0.38%) Microsoft App-V
15 8 (0.38%) Samba
16 6 (0.28%) Microsoft Virtual Server
17 4 (0.19%) Firmware
17 4 (0.19%) VMware Workstation
Systems Management
1 116 (5.44%) SCCM
2 47 (2.20%) Backup Exec
3 27 (1.27%) Norton AntiVirus
4 25 (1.17%) WSUS
5 14 (0.66%) FortiGate
6 11 (0.52%) SCOM
7 9 (0.42%) Cisco CUCM
8 8 (0.38%) McAfee ePO
8 8 (0.38%) Puppet
8 8 (0.38%) SCSM
9 6 (0.28%) Casper Suite
9 6 (0.28%) Cisco UCCX
9 6 (0.28%) Nagios
10 5 (0.23%) AirWatch
10 5 (0.23%) Icinga
10 5 (0.23%) Microsoft Intune
10 5 (0.23%) Symantec Endpoint Protection
11 4 (0.19%) DameWare
11 4 (0.19%) Iperf
12 3 (0.14%) Systems Management Server (SMS)
Vendors
1 1081 (50.70%) Microsoft
2 508 (23.83%) VMware
3 398 (18.67%) Citrix
4 323 (15.15%) Cisco
5 122 (5.72%) Apple
6 108 (5.07%) HP
7 80 (3.75%) Dell
8 65 (3.05%) Oracle
9 58 (2.72%) Juniper
10 57 (2.67%) Avaya
11 51 (2.39%) Symantec
12 45 (2.11%) IBM
13 35 (1.64%) NetApp
14 32 (1.50%) Veeam
15 31 (1.45%) EMC
16 28 (1.31%) Adobe
17 23 (1.08%) Google
17 23 (1.08%) SonicWALL
18 22 (1.03%) Remedy
19 21 (0.98%) Mitel
High Wycombe, Buckinghamshire
Ashdown IT
Salary: From £22,000 to £28,000 per annum Up to £28,000 + good benefits
Posted: 11 hours ago
London
ninesharp
Salary: £20000 - £25000 per annum + Excellent Training
Posted: 1 hour ago
Liverpool, Merseyside
onezeero.
Salary: £18000 - £30000 per annum
Posted: 8 hours ago
Kingston Upon Thames, Surrey
Ashdown IT
Salary: £22000 - £25000 per annum + benefits
Posted: 11 hours ago
East London
Latcom Ltd
Salary: From £25,000 to £28,000 per annum
Posted: 2 hours ago
City, London
Harvey Nash plc
Salary: £28000 per annum
Posted: 4 hours ago
Abingdon, Oxfordshire
MARS Technical Recruitment
Salary: From £25,000 to £30,000 per annum training & benefits
Posted: 10 hours ago
Bath, Avon
Senitor Associates
Salary: £20000 per annum + £3000 annual bonus
Posted: 4 hours ago
East London
Connect Support Services Ltd
Posted: 10 hours ago
Bournemouth, Dorset
Deerfoot IT Resources Ltd
Salary: £30000 - £35000 per annum
Posted: 3 hours ago
Peterborough, Cambridgeshire
Senitor Associates
Salary: £26000 per annum
Posted: Yesterday
London
Ashdown IT
Salary: £20000 - £25000 per annum + Benefits
Posted: Yesterday
West Sussex
ninesharp
Salary: £20000 - £25000 per annum + Excellent Training
Posted: Yesterday
Bournemouth, Dorset
Premier IT
Salary: £25000 per annum
Posted: Yesterday
Spalding, Lincolnshire
The Bridge Ltd
Salary: From £23,000 to £28,000 per annum
Posted: Yesterday
Northwich, Cheshire
Verticality Ltd
Salary: £23000 - £25000 per annum, Benefits Overtime, Benefits, Training
Posted: Yesterday
Central London / West End
Latcom Ltd
Salary: From £30,000 to £34,000 per annum
Posted: Yesterday
Wigan, Lancashire
Senitor Associates
Salary: £24000 per annum
Posted: Yesterday
Bournemouth, Dorset
4Com Plc
Salary: Competitive +Audi A1*
Posted: 2 days ago
Guildford, Surrey
People Source Consulting
Salary: £35000 - £40000 per annum + on call bonus + benefits
Posted: 10 hours ago
Leeds, West Yorkshire
Recital Consulting
Salary: £25000 - £30000 Per Annum + Car Allowance / Car
Posted: Yesterday
Sheffield, South Yorkshire
Experis Ltd
Salary: £25000.00 - £30000 per annum + Benefits
Posted: Yesterday
Normanton, West Yorkshire
Greywood Associates Limited
Salary: £20000 - £22000 per annum + bens
Posted: 2 days ago
Stevenage, Hertfordshire
Dupen Recruitment Services
Salary: £25000 - £28000 per annum + range of benefits
Posted: Yesterday
Chippenham, Wiltshire
Global Technology Solutions Ltd
Salary: £27000 - £28000 per annum + Benefits
Posted: 2 days ago
Macclesfield, Cheshire
Senitor Associates
Salary: £22000 - £26500 per annum + excellent benefits package
Posted: Yesterday
Kent
Marcus Donald People
Salary: £19000 - £23000 per annum
Posted: 2 days ago
Macclesfield, Cheshire
Computer People
Posted: Yesterday
Manchester, Lancashire
Senitor Associates
Salary: £22000 - £25000 per annum + Outstanding benefits package
Posted: Yesterday
Stockport, Cheshire
Actis Recruitment.
Salary: From £20,000 to £25,000 per annum
Posted: 2 days ago