The statistics below represent IT jobs advertised across the UK that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 30 May 2016 with a comparison to same period over 2 years.

3 months to
30 May 2016
Same period 2015 Same period 2014
Second Line Support
Rank 295 260 279
Rank change year-on-year
-35 +19
Permanent jobs requiring a 2nd Line Support 1040 1331 1339
As % of all permanent IT jobs located in the UK 1.06% 1.23% 1.10%
As % of the Job Titles category 1.10% 1.28% 1.14%
Number of salaries quoted 931 1195 1215
Median salary £26,500 £26,000 £25,839
Median salary % change year-on-year
+1.92% +0.62%
90% offered a salary of more than £22,000 £21,000 £21,000
10% offered a salary of more than £35,000 £35,000 £35,000
UK excluding London median salary £25,500 £24,500 £24,500
% change year-on-year
+4.08% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
94551 104274 117052
As % of all permanent IT jobs located in the UK 96.30% 96.45% 96.49%
Number of salaries quoted 79526 85540 95895
Median salary £46,500 £45,000 £45,000
Median salary % change year-on-year
+3.33% -
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £68,500 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

2nd Line Support
Jobs Demand Trend

The demand trend of job ads that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in the UK

2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support within the UK.

2nd Line Support Salary Trend in the UK

2nd Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support over the 3 months to 30 May 2016 within the UK.

2nd Line Support Salary Histogram in the UK

2nd Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the UK over the 3 months to 30 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -28 994 £26,750 +2.88% 96
London -59 377 £30,000 +1.69% 28
South East -20 293 £26,500 +3.92% 19
Yorkshire +16 74 £24,500 +8.88% 9
City of London +35 71 £31,000 +1.63% 7
Hampshire +19 69 £26,500 +8.16% 3
Berkshire +34 67 £26,500 +6.00% 6
South West -13 67 £24,000 +11.62% 6
North West +20 66 £23,000 -6.12% 11
Surrey +2 66 £28,000 +7.69% 3
East of England +6 57 £28,500 +16.32% 8
West Yorkshire +22 50 £24,000 +6.66% 8
Hertfordshire +27 40 £26,000 - 2
Manchester +2 36 £22,000 -9.27% 4
Leeds +11 34 £25,000 +6.38% 7
West Midlands -45 30 £23,500 +2.17% 9
East Midlands +6 26 £23,000 -2.12% 4
Oxfordshire -30 24 £27,500 +14.58% 4
Cheshire +40 22 £25,000 - 4
Wiltshire +10 20 £30,000 +31.86%
West Sussex -4 20 £34,000 +33.33% 1
Buckinghamshire +12 19 £21,500 -12.24% 1
Fareham +6 19 £25,500 +4.08%
Watford +15 18 £26,000 -5.45% 1
East Sussex +11 15 £25,000 -5.66%
Gatwick +9 14 £34,000 +3.03% 1
Abingdon -21 14 £25,000 -15.25% 1
Chippenham - 14 £30,000 -
Bournemouth +24 13 £24,000 -1.03% 1
Dorset +22 13 £24,000 +33.33% 1

2nd Line Support Skill Set
Top 30 Related IT Skills

For the 6 months to 30 May 2016, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 2nd Line Support in the job title.

1 1652 (75.78%) Windows
2 1142 (52.39%) Active Directory
3 1128 (51.74%) Microsoft
4 714 (32.75%) Windows Server
5 679 (31.15%) Windows 7
6 660 (30.28%) MS Exchange
7 639 (29.31%) MS Office
8 585 (26.83%) MS Excel
9 551 (25.28%) VMware
10 534 (24.50%) ITIL
11 450 (20.64%) Windows Server 2008
12 448 (20.55%) Windows Server 2012
13 434 (19.91%) Citrix
14 381 (17.48%) Microsoft Certification
15 358 (16.42%) SLA
16 341 (15.64%) Cisco
16 341 (15.64%) Windows 8
17 325 (14.91%) VMware Infrastructure
18 309 (14.17%) Office 365
18 309 (14.17%) Firewall
19 298 (13.67%) TCP/IP
20 276 (12.66%) Exchange Server 2010
20 276 (12.66%) SQL
21 261 (11.97%) LAN
22 259 (11.88%) Windows Server 2003
23 253 (11.61%) WAN
24 244 (11.19%) DNS
25 210 (9.63%) Finance
26 206 (9.45%) SQL Server
26 206 (9.45%) Exchange Server 2013

2nd Line Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 660 (30.28%) MS Exchange
2 276 (12.66%) Exchange Server 2010
3 206 (9.45%) Exchange Server 2013
4 185 (8.49%) Exchange Server 2007
5 116 (5.32%) SharePoint
6 76 (3.49%) Skype for Business
7 68 (3.12%) Blackberry Enterprise Server
7 68 (3.12%) IIS
8 44 (2.02%) Exchange Server 2003
9 22 (1.01%) Apache
10 17 (0.78%) SharePoint 2013
11 16 (0.73%) Exchange Server 2000
11 16 (0.73%) SharePoint Server
12 13 (0.60%) IBM Notes
13 12 (0.55%) Site Server
14 8 (0.37%) CMS
15 7 (0.32%) Oracle Collaboration Suite
16 6 (0.28%) SugarCRM
17 5 (0.23%) NetWeaver
18 4 (0.18%) SharePoint 2010
Applications
1 639 (29.31%) MS Office
2 585 (26.83%) MS Excel
3 48 (2.20%) MS PowerPoint
4 44 (2.02%) MS Visio
5 12 (0.55%) Adobe Creative Suite
6 1 (0.046%) Adobe After Effects
6 1 (0.046%) CINEMA 4D
6 1 (0.046%) InfoPath
6 1 (0.046%) S-PLUS
6 1 (0.046%) Spreadsheet
Business Applications
1 9 (0.41%) Magento
2 7 (0.32%) Fredhopper
2 7 (0.32%) ION MarketView
3 5 (0.23%) Dynamics CRM
3 5 (0.23%) Remedy ITSM
3 5 (0.23%) SAP CO
3 5 (0.23%) SAP FI
3 5 (0.23%) SAP FI/CO
3 5 (0.23%) SAP MM
3 5 (0.23%) SAP Oil and Gas
3 5 (0.23%) SAP PS
3 5 (0.23%) SAP SD
4 4 (0.18%) FastStats
4 4 (0.18%) Oracle Applications
4 4 (0.18%) Unica
5 3 (0.14%) Dynamics AX
6 2 (0.092%) assyst
7 1 (0.046%) Dynamics NAV
7 1 (0.046%) Endur
7 1 (0.046%) TrackWise
Cloud Services
1 309 (14.17%) Office 365
2 20 (0.92%) Google Apps
3 19 (0.87%) Amazon AWS
4 11 (0.50%) Microsoft Azure
5 7 (0.32%) Cloud Computing
5 7 (0.32%) SaaS
6 5 (0.23%) IaaS
7 3 (0.14%) Mimecast
Communications & Networking
1 309 (14.17%) Firewall
2 298 (13.67%) TCP/IP
3 261 (11.97%) LAN
4 253 (11.61%) WAN
5 244 (11.19%) DNS
6 195 (8.94%) VoIP
7 184 (8.44%) VPN
8 180 (8.26%) DHCP
9 88 (4.04%) Internet
9 88 (4.04%) SAN
10 67 (3.07%) Wireless
11 66 (3.03%) Wi-Fi
12 47 (2.16%) ADSL
13 38 (1.74%) Remote Desktop
14 37 (1.70%) Broadband
15 34 (1.56%) VLAN
16 29 (1.33%) NAS
17 20 (0.92%) Cisco IOS
17 20 (0.92%) IP Telephony
17 20 (0.92%) LLU
Database & Business Intelligence
1 206 (9.45%) SQL Server
2 25 (1.15%) MySQL
3 23 (1.06%) SQL Server 2008
4 18 (0.83%) Relational Database
4 18 (0.83%) SQL Server 2012
5 16 (0.73%) SQL Server Reporting Services
6 13 (0.60%) Oracle Database
7 12 (0.55%) SQL Server 2005
8 10 (0.46%) RDBMS
9 8 (0.37%) Ingres
10 5 (0.23%) SAP BI
10 5 (0.23%) SAP BW
11 4 (0.18%) MarkLogic
11 4 (0.18%) MS Access
12 3 (0.14%) Informix
12 3 (0.14%) PostgreSQL
12 3 (0.14%) SQL Server Integration Services
13 2 (0.092%) BusinessObjects
13 2 (0.092%) Crystal Reports
13 2 (0.092%) Oracle Database 10g
Development Applications
1 17 (0.78%) JIRA
2 8 (0.37%) SQL Server Management Studio (SSMS)
3 5 (0.23%) Git (software)
4 3 (0.14%) Subversion
5 1 (0.046%) Hudson
5 1 (0.046%) MSI
5 1 (0.046%) Selenium
General
1 210 (9.63%) Finance
2 145 (6.65%) Telecoms
3 80 (3.67%) Retail
4 70 (3.21%) Law
5 67 (3.07%) Legal
6 40 (1.83%) Manufacturing
7 39 (1.79%) Banking
8 35 (1.61%) Advertising
9 33 (1.51%) German Language
10 31 (1.42%) Marketing
11 28 (1.28%) French Language
12 21 (0.96%) Financial Institution
13 13 (0.60%) Back Office
14 10 (0.46%) Local Government
15 7 (0.32%) Automotive
15 7 (0.32%) Publishing
16 5 (0.23%) Electronics
17 4 (0.18%) Billing
17 4 (0.18%) Pharmaceutical
17 4 (0.18%) Retail Banking
Libraries, Frameworks & Software Standards
1 45 (2.06%) HTML
2 37 (1.70%) Web Services
3 30 (1.38%) .NET
4 20 (0.92%) CSS
5 17 (0.78%) XML
6 14 (0.64%) ASP.NET
7 6 (0.28%) X-Windows
8 4 (0.18%) ASP.NET Web Forms
8 4 (0.18%) FreeSWITCH
9 3 (0.14%) EDI
9 3 (0.14%) Software Packaging
9 3 (0.14%) WebCenter
10 2 (0.092%) COM
10 2 (0.092%) LAMP
10 2 (0.092%) Sass
10 2 (0.092%) XMPP
10 2 (0.092%) XSL
11 1 (0.046%) AngularJS
11 1 (0.046%) Django
11 1 (0.046%) WCF
Miscellaneous
1 162 (7.43%) Blackberry
2 142 (6.51%) Driving Licence
3 89 (4.08%) Analytical Skills
4 83 (3.81%) iPhone
5 73 (3.35%) Smartphone
6 63 (2.89%) Video Conferencing
7 37 (1.70%) Data Centre
8 34 (1.56%) iPad
9 33 (1.51%) Computer Science
10 30 (1.38%) EPoS
11 28 (1.28%) Replication
12 20 (0.92%) Client/Server
12 20 (0.92%) User Experience
13 19 (0.87%) Management Information System
14 18 (0.83%) Fat Client
14 18 (0.83%) Thin Client
15 16 (0.73%) CMDB
15 16 (0.73%) Mathematics
16 13 (0.60%) iSeries
17 7 (0.32%) Hedge funds
Operating Systems
1 1652 (75.78%) Windows
2 714 (32.75%) Windows Server
3 679 (31.15%) Windows 7
4 450 (20.64%) Windows Server 2008
5 448 (20.55%) Windows Server 2012
6 341 (15.64%) Windows 8
7 259 (11.88%) Windows Server 2003
8 176 (8.07%) Windows XP
9 152 (6.97%) Linux
10 139 (6.38%) Windows 10
11 135 (6.19%) Mac OS X
12 102 (4.68%) Android
13 81 (3.72%) Unix
14 60 (2.75%) Windows Vista
15 58 (2.66%) Apple iOS
16 24 (1.10%) Windows 2000 Server
17 21 (0.96%) Mac OS
18 9 (0.41%) Solaris
18 9 (0.41%) Windows Phone
19 7 (0.32%) Windows Mobile
Processes & Methodologies
1 534 (24.50%) ITIL
2 106 (4.86%) Mentoring
3 91 (4.17%) Incident Management
4 74 (3.39%) Service Management
5 71 (3.26%) Service Delivery
6 69 (3.17%) Patch Management
7 67 (3.07%) Problem Management
8 66 (3.03%) Kalman Filter
9 62 (2.84%) Change Management
9 62 (2.84%) Time Management
10 45 (2.06%) Ticket Management
11 44 (2.02%) CRM
12 42 (1.93%) Change Control
13 38 (1.74%) Continuous Improvement
13 38 (1.74%) ITSM
14 36 (1.65%) Project Management
15 34 (1.56%) ITIL V3
16 32 (1.47%) Root Cause Analysis
17 29 (1.33%) Document Management
18 28 (1.28%) Email Filtering
Programming Languages
1 276 (12.66%) SQL
2 56 (2.57%) PowerShell
3 40 (1.83%) C
4 37 (1.70%) JavaScript
5 22 (1.01%) Java
5 22 (1.01%) PHP
6 21 (0.96%) VB
7 19 (0.87%) C#
8 17 (0.78%) Shell Script
9 15 (0.69%) VBScript
10 14 (0.64%) Perl
11 11 (0.50%) PL/SQL
12 8 (0.37%) VBA
13 7 (0.32%) C++
14 5 (0.23%) ABAP
15 4 (0.18%) Python
15 4 (0.18%) VB.NET
16 3 (0.14%) T-SQL
16 3 (0.14%) VB6
16 3 (0.14%) XPath
Qualifications
1 381 (17.48%) Microsoft Certification
2 167 (7.66%) MCSE
3 158 (7.25%) MCSA
4 146 (6.70%) MCP
5 144 (6.61%) Cisco Certification
6 142 (6.51%) CCNA
7 133 (6.10%) Degree
8 112 (5.14%) Security Cleared
9 82 (3.76%) SC Cleared
10 68 (3.12%) ITIL Certification
11 56 (2.57%) MCITP
12 51 (2.34%) MCDST
13 46 (2.11%) MCTS
14 36 (1.65%) Citrix Certification
15 32 (1.47%) ITIL Foundation Certificate
16 31 (1.42%) A+ Certification
17 28 (1.28%) VMware Certified Professional (VCP)
18 27 (1.24%) CCA
19 23 (1.06%) Network+ Certification
20 18 (0.83%) MOS
Quality Assurance & Compliance
1 358 (16.42%) SLA
2 18 (0.83%) ISO/IEC 27001
3 8 (0.37%) PCI DSS
4 5 (0.23%) QA
5 4 (0.18%) COBIT
6 2 (0.092%) Sarbanes-Oxley
7 1 (0.046%) GxP
7 1 (0.046%) ISO/IEC 20000
System Software
1 1142 (52.39%) Active Directory
2 325 (14.91%) VMware Infrastructure
3 205 (9.40%) Hyper-V
4 93 (4.27%) XenApp
5 68 (3.12%) Terminal Services
6 50 (2.29%) XenDesktop
7 31 (1.42%) vSphere
8 28 (1.28%) VMware ESXi
9 22 (1.01%) VMware ESX
10 15 (0.69%) Terminal Server
11 12 (0.55%) BitLocker
12 11 (0.50%) XenServer
13 10 (0.46%) Samba
14 7 (0.32%) Microsoft App-V
14 7 (0.32%) VMware Workstation
15 5 (0.23%) Microsoft Virtual Server
16 3 (0.14%) qmail
16 3 (0.14%) Squid
16 3 (0.14%) VMware Server
16 3 (0.14%) Xen
Systems Management
1 136 (6.24%) SCCM
2 46 (2.11%) Backup Exec
3 29 (1.33%) Norton AntiVirus
4 24 (1.10%) WSUS
5 13 (0.60%) SCOM
6 11 (0.50%) Cisco CUCM
7 10 (0.46%) FortiGate
7 10 (0.46%) Puppet
8 8 (0.37%) McAfee ePO
8 8 (0.37%) SCSM
9 7 (0.32%) Cisco UCCX
9 7 (0.32%) Oracle Enterprise Manager
10 6 (0.28%) Systems Management Server (SMS)
11 5 (0.23%) DameWare
11 5 (0.23%) Icinga
11 5 (0.23%) Nagios
12 4 (0.18%) AirWatch
12 4 (0.18%) Casper Suite
12 4 (0.18%) Iperf
12 4 (0.18%) Symantec Endpoint Protection
Vendors
1 1128 (51.74%) Microsoft
2 551 (25.28%) VMware
3 434 (19.91%) Citrix
4 341 (15.64%) Cisco
5 120 (5.50%) Apple
6 118 (5.41%) HP
7 91 (4.17%) Dell
8 70 (3.21%) Oracle
9 65 (2.98%) Juniper
10 61 (2.80%) Avaya
11 56 (2.57%) Symantec
12 43 (1.97%) NetApp
13 40 (1.83%) IBM
14 33 (1.51%) EMC
15 28 (1.28%) Veeam
16 27 (1.24%) Intel Security
17 26 (1.19%) Google
18 25 (1.15%) Remedy
19 23 (1.06%) Adobe
19 23 (1.06%) Mitel
City, London
Harrington Starr
Salary: £20000 - £30000 per annum
Posted: Yesterday
Andover, Hampshire
Understanding Recruitment
Salary: £25000.00 - £28000.00 per annum + shift allowance, bens
Posted: Yesterday
Didcot, Oxfordshire
HAYS INFORMATION TECHNOLOGY
Salary: £20000.00 - £28000 per annum + Benefits and Training
Posted: 2 days ago
Leicestershire
Greywood Associates Limited
Salary: £20000 - £25000 per annum + Benefits
Posted: 4 days ago
City, London
Dunsdon Rose
Salary: From £25,000 to £30,000 per annum Bonus + Benefits Package
Posted: 3 days ago
Watford, Hertfordshire
Asset Resourcing Ltd
Salary: £20000 - £25000 per annum + Benefits
Posted: 5 days ago
City, London
Dunsdon Rose
Salary: From £18,000 to £24,000 per annum Bonus + Pension + Gym + Healthcare
Posted: 3 days ago
Birmingham, West Midlands (County)
Senitor Associates
Salary: £20000 - £25000 per annum + Benefits + Great Company
Posted: 4 days ago
Birmingham, West Midlands (County)
Senitor Associates
Salary: £20000 - £25000 per annum + Benefits + Great Company
Posted: 4 days ago
Stoke-On-Trent, Staffordshire
LA International
Salary: £22000 - £25000 per annum + (Up to £27k OTE)
Posted: 3 days ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: From £18,000 to £28,000 per annum + Overtime + Benefits + Career Progr
Posted: 3 days ago
Hemel Hempstead, Hertfordshire
Hightown
Salary: £30,156 per annum
Posted: 3 days ago
Manchester, Lancashire
Coburg Banks IT
Salary: £27000 - £30000 per annum + Excellent Benefits
Posted: 3 days ago
City, London
Harvey Nash plc
Salary: £28000 per annum
Posted: 3 days ago
Newbury, Berkshire
Spectrum IT Recruitment (South) Ltd
Salary: £20000 - £25000 per annum + Benefits
Posted: 5 days ago
Leeds, West Yorkshire
Spring Technology
Salary: £20000.00 - £24000.00 per annum
Posted: 3 days ago
Epsom, Surrey
TLP Consultancy Ltd.
Salary: £17500 - £20000 per annum + 23 days, Pension,bonus, shares
Posted: 4 days ago
Slough, Berkshire
Millshill Recruitment Ltd
Salary: From £30,000 to £34,000 per annum
Posted: 5 days ago
East London
Millshill Recruitment Ltd
Salary: From £32,000 to £35,000 per annum + Bens
Posted: 4 days ago
West London
Networking People
Salary: £25000 - £30000 per annum + on going training + Benefits
Posted: 5 days ago
Bedfordshire
Ashdown IT
Salary: £20000 per annum + benefits
Posted: 3 days ago
Woking, Surrey
IT Lab
Salary: From £22,000 to £28,000 per annum
Posted: 5 days ago
Central London / West End
Senitor Associates
Salary: £27000 per annum
Posted: 6 days ago
Central London / West End
H&R Talent
Salary: From £28,000 to £35,000 per annum
Posted: 4 days ago
East London
Connect Support Services Ltd
Posted: 4 days ago
Leeds, West Yorkshire
CoreCom Consulting
Salary: £25000 per annum + Benefits
Posted: 4 days ago
Cambridge, Cambridgeshire
Ashdown IT
Salary: £25000 per annum + benefits
Posted: 6 days ago
Marlow, Buckinghamshire
Pro-Quest Resourcing Ltd
Salary: £30000 - £35000 Per Annum 30-34K + Pension + BUPA + Life Assur + DenPl
Posted: 3 days ago
South West London
Bluetownonline
Salary: £23000 per annum
Posted: 3 days ago
Knutsford, Cheshire
Adria Solutions Ltd
Salary: £20000 - £25000 per annum + Benefits
Posted: 6 days ago