The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
Second Line Support
Rank 300 271 346
Rank change year-on-year
-29 +75
Permanent jobs requiring a 2nd Line Support 1056 1169 784
As % of all permanent IT jobs located in the UK 0.96% 1.02% 0.74%
As % of the Job Titles category 1.02% 1.08% 0.78%
Number of salaries quoted 950 941 697
Average salary £26,500 £25,000 £25,000
Average salary % change year-on-year
+6.00% -
90% offered a salary of more than £21,000 £20,220 £21,000
10% offered a salary of more than £35,000 £35,000 £35,000
UK excluding London average salary £25,000 £24,250 £25,000
% change year-on-year
+3.09% -3.00%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
103166 108467 100157
As % of all permanent IT jobs located in the UK 94.20% 94.53% 94.28%
Number of salaries quoted 85861 87695 83035
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £26,500 £26,500
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

2nd Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the UK

2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support within the UK.

2nd Line Support Salary Trend in the UK

2nd Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support over the 3 months to 28 August 2015 within the UK.

2nd Line Support Salary Histogram in the UK

2nd Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the UK over the 3 months to 28 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -17 1011 £26,500 +6.00% 124
London +57 416 £27,500 -3.50% 40
South East -31 281 £26,500 +6.00% 27
North West +34 83 £25,000 +5.26% 14
City of London +18 76 £27,500 -5.17% 6
Surrey +18 72 £26,500 -4.50% 7
Yorkshire -2 62 £23,500 +11.90% 4
South West -54 61 £22,500 -6.25% 15
East of England -30 53 £28,000 +3.70% 7
Berkshire -51 52 £25,500 - 1
West Yorkshire -18 46 £23,500 +11.90% 4
Hampshire -8 42 £25,000 +1.01% 5
West Sussex +15 37 £26,250 +2.94% 3
Manchester +8 36 £23,000 - 6
East Midlands -14 34 £23,750 +3.26% 8
Buckinghamshire -24 32 £27,500 +14.58% 3
Leeds +10 28 £23,500 +9.30% 1
Reading -2 27 £25,000 -9.09% 1
Hertfordshire -24 26 £28,000 +1.81% 2
Kent +17 24 £28,000 +21.73% 2
Milton Keynes -1 22 £28,750 +22.34% 1
West Midlands -16 22 £23,500 -1.57% 7
Cheshire +11 21 £27,000 +8.00% 2
Crawley +8 20 £26,000 -8.77%
Farnborough -8 18 £25,000 -13.04% 2
Wiltshire -9 18 £25,750 +11.95% 3
Leatherhead +6 16 £27,500 -9.83%
Watford -8 16 £28,000 +1.81%
Oxfordshire -13 16 £24,750 +1.02% 4
Croydon +16 14 £25,000 -17.35%

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 28 August 2015, IT jobs within the UK that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 1703 (79.21%) Windows
2 1126 (52.37%) Active Directory
3 1071 (49.81%) Microsoft
4 668 (31.07%) MS Exchange
5 634 (29.49%) MS Office
6 587 (27.30%) Windows 7
7 558 (25.95%) Windows Server 2008
8 555 (25.81%) VMware
9 532 (24.74%) MS Excel
10 526 (24.47%) ITIL
11 411 (19.12%) Citrix
12 406 (18.88%) Windows Server 2003
13 401 (18.65%) Windows Server 2012
14 367 (17.07%) TCP/IP
15 364 (16.93%) VMware Infrastructure
16 348 (16.19%) Firewall
17 342 (15.91%) Microsoft Certification
18 340 (15.81%) Cisco
19 322 (14.98%) Blackberry
20 320 (14.88%) Windows 8
21 313 (14.56%) DNS
22 310 (14.42%) Exchange Server 2010
23 306 (14.23%) Windows XP
24 293 (13.63%) SLA
25 271 (12.60%) LAN
26 265 (12.33%) SQL
27 262 (12.19%) Finance
28 246 (11.44%) WAN
29 236 (10.98%) Exchange Server 2013
30 235 (10.93%) DHCP

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 28 August 2015, IT jobs within the UK that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 668 (31.07%) MS Exchange
2 310 (14.42%) Exchange Server 2010
3 236 (10.98%) Exchange Server 2013
4 169 (7.86%) Exchange Server 2007
5 116 (5.40%) Exchange Server 2003
6 104 (4.84%) SharePoint
7 88 (4.09%) Blackberry Enterprise Server
8 82 (3.81%) IIS
9 79 (3.67%) Lync
10 17 (0.79%) WorkSite
11 15 (0.70%) Exchange Server 2000
11 15 (0.70%) Apache
12 12 (0.56%) IBM Notes
13 11 (0.51%) SharePoint Server
14 7 (0.33%) SharePoint 2010
14 7 (0.33%) WebLogic
15 5 (0.23%) JBoss
15 5 (0.23%) CMS
16 4 (0.19%) Node.js
16 4 (0.19%) SharePoint 2013
Applications
1 634 (29.49%) MS Office
2 532 (24.74%) MS Excel
3 56 (2.60%) MS PowerPoint
4 18 (0.84%) MS Visio
5 11 (0.51%) Adobe Creative Suite
6 5 (0.23%) InDesign
6 5 (0.23%) Acrobat
7 3 (0.14%) InfoPath
7 3 (0.14%) Spreadsheet
7 3 (0.14%) Photoshop
7 3 (0.14%) MS Project
8 1 (0.047%) MicroStation
8 1 (0.047%) Final Cut Pro
8 1 (0.047%) AutoCAD
Business Applications
1 14 (0.65%) Dynamics GP
2 5 (0.23%) SAP Oil and Gas
2 5 (0.23%) Dynamics CRM
3 3 (0.14%) Orchard Housing
3 3 (0.14%) Aareon QL
3 3 (0.14%) OPENHousing
3 3 (0.14%) MIS ActiveH
3 3 (0.14%) Northgate Housing
3 3 (0.14%) Academy Housing
3 3 (0.14%) arcHouse
3 3 (0.14%) Nortel Periphonics
3 3 (0.14%) Sage 200
4 2 (0.093%) Retail-J
4 2 (0.093%) SAP FI
4 2 (0.093%) Oracle Applications
4 2 (0.093%) SAP FI/CO
4 2 (0.093%) Summit
4 2 (0.093%) SAP CO
5 1 (0.047%) assyst
5 1 (0.047%) Infor CRM
Cloud Services
1 168 (7.81%) Office 365
2 21 (0.98%) Amazon AWS
3 18 (0.84%) Cloud Computing
4 13 (0.60%) SaaS
5 12 (0.56%) Microsoft Azure
6 6 (0.28%) Google Apps
7 4 (0.19%) Mimecast
8 2 (0.093%) Symantec.cloud
8 2 (0.093%) IaaS
9 1 (0.047%) Amazon ElastiCache
9 1 (0.047%) AWS Elastic Beanstalk
9 1 (0.047%) Route 53
9 1 (0.047%) PaaS
9 1 (0.047%) Amazon EC2
9 1 (0.047%) Amazon S3
Communications & Networking
1 367 (17.07%) TCP/IP
2 348 (16.19%) Firewall
3 313 (14.56%) DNS
4 271 (12.60%) LAN
5 246 (11.44%) WAN
6 235 (10.93%) DHCP
7 228 (10.60%) VPN
8 182 (8.47%) VoIP
9 157 (7.30%) Internet
10 111 (5.16%) SAN
11 93 (4.33%) Wireless
12 57 (2.65%) Broadband
13 49 (2.28%) VLAN
14 48 (2.23%) Cisco IOS
15 45 (2.09%) NAS
16 33 (1.53%) ADSL
17 32 (1.49%) SMTP
18 30 (1.40%) IP Telephony
19 29 (1.35%) Cisco ASA
20 27 (1.26%) Wi-Fi
Database & Business Intelligence
1 157 (7.30%) SQL Server
2 30 (1.40%) SQL Server 2008
3 24 (1.12%) SQL Server 2012
4 21 (0.98%) SQL Server 2005
5 20 (0.93%) Oracle Database
6 15 (0.70%) SQL Server Integration Services
7 14 (0.65%) Relational Database
8 10 (0.47%) Oracle Database 11g
8 10 (0.47%) Oracle Database 10g
8 10 (0.47%) Oracle9i Database
9 9 (0.42%) Oracle ODI
9 9 (0.42%) Oracle Database 12c
10 8 (0.37%) Crystal Reports
11 7 (0.33%) MySQL
12 6 (0.28%) RDBMS
12 6 (0.28%) SQL Server Reporting Services
13 5 (0.23%) QlikView
13 5 (0.23%) MarkLogic
14 3 (0.14%) MS Access
15 2 (0.093%) Data Warehouse
Development Applications
1 9 (0.42%) ERwin
2 7 (0.33%) Oracle Forms
3 5 (0.23%) Apache Ivy
3 5 (0.23%) Yeoman
4 4 (0.19%) JIRA
4 4 (0.19%) Oracle APEX
5 3 (0.14%) Visual Studio
6 2 (0.093%) PowerBuilder
7 1 (0.047%) TeamCity
7 1 (0.047%) Hudson
7 1 (0.047%) SQL Server Management Studio (SSMS)
7 1 (0.047%) Octopus Deploy
General
1 262 (12.19%) Finance
2 118 (5.49%) Telecoms
3 115 (5.35%) Law
4 72 (3.35%) Legal
5 51 (2.37%) Retail
6 45 (2.09%) Banking
7 37 (1.72%) Marketing
8 24 (1.12%) Back Office
9 21 (0.98%) Manufacturing
10 20 (0.93%) Advertising
11 19 (0.88%) Publishing
12 16 (0.74%) Electronics
13 10 (0.47%) Financial Institution
14 8 (0.37%) German Language
15 7 (0.33%) French Language
15 7 (0.33%) Front Office
15 7 (0.33%) Investment Banking
16 6 (0.28%) Games
17 5 (0.23%) Local Government
18 4 (0.19%) Aerospace
Libraries, Frameworks & Software Standards
1 48 (2.23%) HTML
2 36 (1.67%) .NET
3 22 (1.02%) Web Services
4 15 (0.70%) XML
4 15 (0.70%) CSS
5 13 (0.60%) Middleware
6 9 (0.42%) Oracle Fusion
7 6 (0.28%) SAP Basis
7 6 (0.28%) ASP.NET
8 5 (0.23%) COM
8 5 (0.23%) Java RMI
9 4 (0.19%) WSH
9 4 (0.19%) LAMP
9 4 (0.19%) AngularJS
9 4 (0.19%) FIX Protocol
10 3 (0.14%) Oracle GoldenGate
10 3 (0.14%) .NET Framework
11 2 (0.093%) Application Packaging
11 2 (0.093%) Software Packaging
11 2 (0.093%) X-Windows
Miscellaneous
1 322 (14.98%) Blackberry
2 136 (6.33%) Analytical Skills
3 64 (2.98%) Data Centre
4 60 (2.79%) Video Conferencing
5 59 (2.74%) iPhone
6 53 (2.47%) Management Information System
7 49 (2.28%) iPad
8 25 (1.16%) Mathematics
9 22 (1.02%) Client/Server
10 21 (0.98%) Thin Client
10 21 (0.98%) Handset
10 21 (0.98%) Fat Client
11 20 (0.93%) Computer Science
11 20 (0.93%) PDA
12 18 (0.84%) Statistics
13 15 (0.70%) Replication
13 15 (0.70%) Hedge funds
14 14 (0.65%) Enterprise Software
15 11 (0.51%) CMDB
16 9 (0.42%) CCTV
Operating Systems
1 1703 (79.21%) Windows
2 587 (27.30%) Windows 7
3 558 (25.95%) Windows Server 2008
4 406 (18.88%) Windows Server 2003
5 401 (18.65%) Windows Server 2012
6 320 (14.88%) Windows 8
7 306 (14.23%) Windows XP
8 230 (10.70%) Linux
9 140 (6.51%) Android
10 131 (6.09%) Windows Vista
11 113 (5.26%) Mac OS X
12 76 (3.53%) UNIX
12 76 (3.53%) Apple iOS
13 50 (2.33%) Mac OS
14 41 (1.91%) Red Hat Enterprise Linux
15 34 (1.58%) Windows 2000 Server
16 22 (1.02%) CentOS
16 22 (1.02%) Solaris
17 19 (0.88%) Windows 2000
18 14 (0.65%) Windows Mobile
Processes & Methodologies
1 526 (24.47%) ITIL
2 115 (5.35%) Service Delivery
3 90 (4.19%) Service Management
4 88 (4.09%) Incident Management
5 80 (3.72%) Problem Management
6 60 (2.79%) Time Management
7 52 (2.42%) Root Cause Analysis
7 52 (2.42%) Mentoring
8 47 (2.19%) CRM
8 47 (2.19%) Change Management
9 42 (1.95%) Information Security
10 36 (1.67%) Asset Management
11 33 (1.53%) Configuration Management
12 32 (1.49%) Project Management
12 32 (1.49%) Network Management
13 29 (1.35%) Kalman Filter
13 29 (1.35%) Disaster Recovery
14 28 (1.30%) Migration
15 26 (1.21%) Continuous Improvement
16 24 (1.12%) Coaching
Programming Languages
1 265 (12.33%) SQL
2 67 (3.12%) C
3 41 (1.91%) PowerShell
4 28 (1.30%) Java
5 21 (0.98%) JavaScript
6 19 (0.88%) T-SQL
7 16 (0.74%) C#
8 15 (0.70%) Python
9 14 (0.65%) C++
9 14 (0.65%) Perl
10 13 (0.60%) PHP
11 12 (0.56%) VB
12 9 (0.42%) COBOL
13 8 (0.37%) VBScript
13 8 (0.37%) Bash Shell
14 6 (0.28%) AWK
15 5 (0.23%) PL/SQL
16 4 (0.19%) Tcl
16 4 (0.19%) VBA
17 3 (0.14%) Ruby
Qualifications
1 342 (15.91%) Microsoft Certification
2 184 (8.56%) MCSE
3 181 (8.42%) MCP
4 151 (7.02%) Cisco Certification
5 141 (6.56%) CCNA
6 107 (4.98%) MCSA
7 101 (4.70%) Degree
8 81 (3.77%) MCITP
9 63 (2.93%) Security Cleared
10 55 (2.56%) A+ Certification
11 44 (2.05%) SC Cleared
12 35 (1.63%) ITIL Certification
13 28 (1.30%) CCNP
14 26 (1.21%) MCTS
15 22 (1.02%) MCDST
15 22 (1.02%) VMware Certified Professional (VCP)
15 22 (1.02%) Network+ Certification
16 18 (0.84%) ITIL Foundation Certificate
17 12 (0.56%) DV Cleared
18 10 (0.47%) MOS
Quality Assurance & Compliance
1 293 (13.63%) SLA
2 15 (0.70%) ISO/IEC 27001
3 10 (0.47%) QA
4 6 (0.28%) ISO 9001
5 3 (0.14%) PCI DSS
6 1 (0.047%) Data Quality
6 1 (0.047%) ISO/IEC 20000
System Software
1 1126 (52.37%) Active Directory
2 364 (16.93%) VMware Infrastructure
3 180 (8.37%) Hyper-V
4 85 (3.95%) XenApp
4 85 (3.95%) vSphere
5 70 (3.26%) Terminal Services
6 41 (1.91%) VMware ESXi
7 32 (1.49%) Terminal Server
8 31 (1.44%) XenDesktop
9 24 (1.12%) vCloud
10 19 (0.88%) XenServer
11 17 (0.79%) VMware Server
11 17 (0.79%) VMware Workstation
12 16 (0.74%) Citrix Presentation Server
13 10 (0.47%) VMware ESX
13 10 (0.47%) Tivoli Workload Scheduler
14 9 (0.42%) BitLocker
15 5 (0.23%) Microsoft App-V
16 1 (0.047%) Squid
16 1 (0.047%) Xen
Systems Management
1 119 (5.53%) SCCM
2 27 (1.26%) Backup Exec
3 20 (0.93%) SCOM
4 19 (0.88%) WSUS
5 15 (0.70%) DameWare
6 11 (0.51%) Norton AntiVirus
6 11 (0.51%) Tivoli
6 11 (0.51%) FortiGate
7 10 (0.47%) Nagios
8 8 (0.37%) OpenView
8 8 (0.37%) Symantec Enterprise Vault
9 7 (0.33%) Systems Management Server (SMS)
9 7 (0.33%) MAILsweeper
10 6 (0.28%) Symantec Endpoint Protection
10 6 (0.28%) Casper Suite
11 5 (0.23%) Cisco IPCC
12 4 (0.19%) Dollar Universe
13 3 (0.14%) McAfee ePO
13 3 (0.14%) NetBackup
14 2 (0.093%) Puppet
Vendors
1 1071 (49.81%) Microsoft
2 555 (25.81%) VMware
3 411 (19.12%) Citrix
4 340 (15.81%) Cisco
5 175 (8.14%) Apple
6 161 (7.49%) HP
7 75 (3.49%) Avaya
8 72 (3.35%) Dell
9 62 (2.88%) Oracle
10 59 (2.74%) Symantec
11 50 (2.33%) Bloomberg
12 41 (1.91%) Mitel
12 41 (1.91%) Juniper
13 38 (1.77%) NetApp
14 30 (1.40%) Nokia
14 30 (1.40%) BT
15 28 (1.30%) Red Hat
16 27 (1.26%) SAP
17 25 (1.16%) AppSense
18 22 (1.02%) Reuters
Oldham, Lancashire
Next Move IT
Salary: £20000 - £25000 per annum + Benefits
Posted: 5 hours ago
Chelmsford, Essex
Kelway Ltd
Salary: £26,000 + Benefits
Posted: 18 hours ago
Coventry, West Midlands (County)
ARC IT Recruitment Ltd
Salary: £28000 - £35000 Per Annum
Posted: Yesterday
South East London
Vantage Recruitment Solutions Ltd
Salary: From £25,000 to £28,000 per annum + 10% Bonus
Posted: Yesterday
Oxfordshire
Senitor Associates
Salary: £25000 per annum
Posted: Yesterday
Towcester, Northamptonshire
Stafford-Sharp Associates
Salary: From £20,000 to £25,000 per annum
Posted: Yesterday
Wiltshire
Redrock Consulting Ltd
Salary: £25000 - £34000 per annum + Excellent Benefits
Posted: Yesterday
London
Etech Partners
Salary: Up to £25,000 per annum + Benefits
Posted: Yesterday
City, London
JM
Salary: £25000 - £30000 per annum + Benefits
Posted: Yesterday
Central London / West End
Involved Solutions Ltd
Salary: £35000 - £40000 per annum + Pension, Private healthcare
Posted: 2 days ago
Kingston Upon Thames, Surrey
Proactive Appointments
Salary: £18k - 25k per year + Benefits
Posted: 2 days ago
Nottingham, Nottinghamshire
Senitor Associates
Salary: £18000 - £22000 per annum + Benefits + Great Company
Posted: 2 days ago
Cumbria
Capita Defence & Security Resourcing
Salary: Benefits
Posted: 2 days ago
North West London
Marcus Donald People
Salary: £22000 - £26000 per annum
Posted: 2 days ago
Oxford, Oxfordshire
Talent International
Salary: £25000 - £30000 per annum + benefits
Posted: 2 days ago
City, London
ninesharp
Salary: £22000 - £25000 per annum + 25 days holiday, 5% pension etc...
Posted: 2 days ago
Canterbury, Kent
Oscar Associates (UK) Ltd
Salary: £21000 - £25000 per annum + Benefits
Posted: 2 days ago
Leeds, West Yorkshire
Spring Technology
Salary: £20000 - £25000 per annum
Posted: 2 days ago
West Sussex
Marcus Donald People
Salary: £20000 - £22000 per annum
Posted: 2 days ago
Milton Keynes, Buckinghamshire
Big Red Recruitment
Salary: £22500 per annum + Benefits
Posted: 2 days ago