The statistics below represent IT jobs advertised across the UK that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 7 December 2016 with a comparison to same period over 2 years.

3 months to
7 Dec 2016
Same period 2015 Same period 2014
Second Line Support
Rank 296 275 255
Rank change year-on-year
-21 -20
Permanent jobs requiring a 2nd Line Support 919 1261 1365
As % of all permanent IT jobs located in the UK 1.02% 1.18% 1.21%
As % of the Job Titles category 1.06% 1.22% 1.25%
Number of salaries quoted 858 1173 1185
Median salary £27,000 £26,500 £26,000
Median salary % change year-on-year
+1.88% +1.92%
90% offered a salary of more than £21,000 £21,500 £21,000
10% offered a salary of more than £33,000 £36,500 £35,000
UK excluding London median salary £25,000 £25,000 £25,000

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
86868 103583 109353
As % of all permanent IT jobs located in the UK 96.44% 96.55% 96.64%
Number of salaries quoted 72113 86403 90477
Median salary £46,000 £45,000 £45,000
Median salary % change year-on-year
+2.22% -
90% offered a salary of more than £27,500 £27,500 £26,000
10% offered a salary of more than £75,000 £70,000 £70,000
UK excluding London median salary £42,000 £41,000 £40,000
% change year-on-year
+2.43% +2.50%

2nd Line Support
Jobs Demand Trend

The demand trend of job ads that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in the UK

2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support within the UK.

2nd Line Support Salary Trend in the UK

2nd Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support over the 3 months to 7 December 2016 within the UK.

2nd Line Support Salary Histogram in the UK

2nd Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the UK over the 3 months to 7 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -31 862 £27,000 +0.93% 81
London -48 273 £30,000 +3.44% 17
South East -22 229 £26,000 -3.70% 24
North West -5 100 £22,500 +2.27% 13
South West +43 78 £24,500 +2.08% 3
Manchester -2 65 £22,500 +2.27% 8
Yorkshire -1 59 £25,000 +2.04% 7
Surrey -19 57 £27,500 +1.85% 4
West Midlands -19 45 £25,500 +2.00% 4
West Yorkshire +31 43 £25,000 - 5
East of England -25 41 £26,000 -5.45% 6
West Sussex +37 39 £25,000 -10.71% 1
Leeds +36 36 £26,000 +6.12% 3
City of London +6 36 £29,000 -1.69% 4
Hampshire -23 35 £23,500 -16.07% 6
Buckinghamshire +8 34 £27,500 +22.22% 2
Cheshire +39 31 £21,500 -4.44% 3
Berkshire +12 31 £27,000 -5.26% 4
Stockport +28 26 £24,000 +9.09% 2
Wiltshire +30 25 £29,000 +16.00%
Gloucestershire +6 24 £20,500 +13.88%
East Midlands -27 23 £25,500 +6.25% 4
Crawley +24 19 £26,500 - 1
Gloucester +9 19 £20,500 -45.33%
Birmingham -11 19 £26,800 +7.20% 2
Wilmslow - 18 £21,000 - 2
Reading +26 17 £27,500 +10.00% 2
Swindon +26 17 £35,000 +64.70%
Cambridgeshire +18 17 £25,000 +16.27% 4
Hertfordshire -6 17 £27,500 -1.78% 1

2nd Line Support Skill Set
Top 30 Related IT Skills

For the 6 months to 7 December 2016, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 2nd Line Support in the job title.

1 1525 (77.65%) Windows
2 1086 (55.30%) Active Directory
3 970 (49.39%) Microsoft
4 667 (33.96%) Windows Server
5 616 (31.36%) MS Exchange
6 598 (30.45%) Windows 7
7 550 (28.00%) MS Office
8 504 (25.66%) MS Excel
9 502 (25.56%) ITIL
10 489 (24.90%) VMware
11 441 (22.45%) Windows Server 2008
12 358 (18.23%) Citrix
13 351 (17.87%) Windows Server 2012
14 341 (17.36%) Cisco
15 336 (17.11%) Office 365
16 312 (15.89%) Firewall
17 291 (14.82%) VMware Infrastructure
18 290 (14.77%) TCP/IP
19 263 (13.39%) SLA
20 258 (13.14%) SQL
21 255 (12.98%) Windows 8
22 249 (12.68%) DNS
23 245 (12.47%) Microsoft Certification
24 243 (12.37%) Finance
25 242 (12.32%) Exchange Server 2010
26 229 (11.66%) WAN
27 224 (11.41%) Windows Server 2003
28 221 (11.25%) SQL Server
29 220 (11.20%) LAN
30 193 (9.83%) Linux

2nd Line Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 616 (31.36%) MS Exchange
2 242 (12.32%) Exchange Server 2010
3 129 (6.57%) Exchange Server 2013
4 126 (6.42%) Exchange Server 2007
5 100 (5.09%) SharePoint
6 71 (3.62%) Skype for Business
7 65 (3.31%) IIS
8 47 (2.39%) Blackberry Enterprise Server
9 41 (2.09%) Exchange Server 2003
10 19 (0.97%) Apache
11 13 (0.66%) IBM Notes
12 12 (0.61%) SharePoint 2010
13 11 (0.56%) SharePoint 2013
14 9 (0.46%) BizTalk Server
14 9 (0.46%) WebSphere
15 8 (0.41%) Tomcat
16 5 (0.25%) SharePoint Server
17 4 (0.20%) WebLogic
17 4 (0.20%) WordPress
18 3 (0.15%) SharePoint Foundation
Applications
1 550 (28.00%) MS Office
2 504 (25.66%) MS Excel
3 29 (1.48%) MS PowerPoint
4 14 (0.71%) Adobe Creative Suite
5 9 (0.46%) MS Visio
6 4 (0.20%) Final Cut Pro
7 2 (0.10%) AutoCAD
7 2 (0.10%) InfoPath
8 1 (0.051%) Acrobat
8 1 (0.051%) InCopy
8 1 (0.051%) Mozilla Thunderbird
8 1 (0.051%) Photoshop
Business Applications
1 11 (0.56%) Dynamics CRM
1 11 (0.56%) SAP Oil and Gas
2 7 (0.36%) Visualfiles
3 5 (0.25%) Dynamics AX
4 4 (0.20%) Remedy ITSM
5 3 (0.15%) HiPortfolio
6 2 (0.10%) Infor CloudSuite Industrial (formerly SyteLine)
6 2 (0.10%) Infor M3
6 2 (0.10%) Movex
6 2 (0.10%) Payment Gateway
6 2 (0.10%) Retail-J
6 2 (0.10%) SAP Business One
6 2 (0.10%) Temenos T24
6 2 (0.10%) Unit4 Business World
7 1 (0.051%) Dynamics NAV
7 1 (0.051%) Eikon
7 1 (0.051%) SAP CO
7 1 (0.051%) SAP FI
7 1 (0.051%) SAP FI/CO
7 1 (0.051%) SAP SD
Cloud Services
1 336 (17.11%) Office 365
2 24 (1.22%) Microsoft Azure
3 16 (0.81%) Amazon AWS
3 16 (0.81%) SaaS
4 9 (0.46%) G Suite
5 4 (0.20%) Adobe Creative Cloud
5 4 (0.20%) Cloud Computing
6 3 (0.15%) Azure Active Directory
6 3 (0.15%) Google Drive
6 3 (0.15%) IaaS
6 3 (0.15%) Mimecast
6 3 (0.15%) PaaS
7 1 (0.051%) Amazon CloudWatch
7 1 (0.051%) Amazon EC2
7 1 (0.051%) Amazon S3
7 1 (0.051%) AWS CloudFormation
7 1 (0.051%) AWS Elastic Beanstalk
7 1 (0.051%) Dropbox
7 1 (0.051%) Virtual Private Cloud
Communications & Networking
1 312 (15.89%) Firewall
2 290 (14.77%) TCP/IP
3 249 (12.68%) DNS
4 229 (11.66%) WAN
5 220 (11.20%) LAN
6 192 (9.78%) DHCP
7 158 (8.04%) VoIP
8 145 (7.38%) VPN
9 78 (3.97%) SAN
10 77 (3.92%) Internet
11 57 (2.90%) Wireless
12 49 (2.49%) VLAN
13 43 (2.19%) Remote Desktop
14 41 (2.09%) Skype
15 39 (1.99%) ADSL
16 36 (1.83%) Network Security
17 34 (1.73%) Wi-Fi
18 29 (1.48%) IP Telephony
19 27 (1.37%) SMTP
20 20 (1.02%) BGP
Database & Business Intelligence
1 221 (11.25%) SQL Server
2 43 (2.19%) SQL Server 2008
3 24 (1.22%) SQL Server 2012
4 19 (0.97%) SQL Server Reporting Services
5 17 (0.87%) MySQL
5 17 (0.87%) SQL Server 2005
6 12 (0.61%) Relational Database
7 10 (0.51%) RDBMS
8 8 (0.41%) Crystal Reports
8 8 (0.41%) MS Access
9 6 (0.31%) SQL Server 2000
9 6 (0.31%) SQL Server Integration Services
10 5 (0.25%) Hadoop
10 5 (0.25%) Oracle Database
10 5 (0.25%) PostgreSQL
11 4 (0.20%) Big Data
11 4 (0.20%) BusinessObjects
12 3 (0.15%) Oracle Reports
13 2 (0.10%) Ingres
13 2 (0.10%) NoSQL
Development Applications
1 4 (0.20%) JIRA
2 2 (0.10%) MSI
2 2 (0.10%) SQL Server Management Studio (SSMS)
2 2 (0.10%) Visual Studio
3 1 (0.051%) Team Foundation Server
General
1 243 (12.37%) Finance
2 94 (4.79%) Telecoms
3 80 (4.07%) Retail
4 70 (3.56%) Law
5 51 (2.60%) Banking
6 49 (2.49%) Legal
7 42 (2.14%) Manufacturing
8 30 (1.53%) German Language
9 25 (1.27%) Back Office
10 24 (1.22%) French Language
10 24 (1.22%) Marketing
11 21 (1.07%) Advertising
12 14 (0.71%) Financial Institution
13 12 (0.61%) Electronics
14 10 (0.51%) Front Office
15 9 (0.46%) Publishing
16 8 (0.41%) Italian Language
17 7 (0.36%) Retail Banking
18 6 (0.31%) Local Government
19 5 (0.25%) Spanish Language
Libraries, Frameworks & Software Standards
1 37 (1.88%) HTML
2 36 (1.83%) .NET
3 29 (1.48%) Web Services
4 24 (1.22%) CSS
5 14 (0.71%) ASP.NET
6 13 (0.66%) jQuery
6 13 (0.66%) XML
7 9 (0.46%) HTML5
8 8 (0.41%) .NET Framework
9 7 (0.36%) X-Windows
10 6 (0.31%) FIX Protocol
10 6 (0.31%) XSL
11 5 (0.25%) EDI
12 4 (0.20%) CSS3
12 4 (0.20%) REST
12 4 (0.20%) Software Packaging
13 3 (0.15%) COM
14 2 (0.10%) Silverlight
14 2 (0.10%) SOAP
14 2 (0.10%) WCF
Miscellaneous
1 123 (6.26%) Blackberry
2 113 (5.75%) Analytical Skills
3 100 (5.09%) Driving Licence
4 69 (3.51%) iPhone
5 52 (2.65%) Management Information System
6 40 (2.04%) Data Centre
7 36 (1.83%) iPad
8 31 (1.58%) Video Conferencing
9 30 (1.53%) Smartphone
10 28 (1.43%) Computer Science
11 26 (1.32%) EPoS
12 22 (1.12%) Fat Client
12 22 (1.12%) Thin Client
13 20 (1.02%) Replication
13 20 (1.02%) Statistics
14 18 (0.92%) iSeries
15 14 (0.71%) CMDB
16 13 (0.66%) Enterprise Storage
17 11 (0.56%) Handset
18 10 (0.51%) Clustering
Operating Systems
1 1525 (77.65%) Windows
2 667 (33.96%) Windows Server
3 598 (30.45%) Windows 7
4 441 (22.45%) Windows Server 2008
5 351 (17.87%) Windows Server 2012
6 255 (12.98%) Windows 8
7 224 (11.41%) Windows Server 2003
8 193 (9.83%) Linux
9 171 (8.71%) Windows XP
10 160 (8.15%) Windows 10
11 100 (5.09%) Android
12 83 (4.23%) Mac OS X
13 75 (3.82%) Unix
14 60 (3.05%) Apple iOS
15 43 (2.19%) Windows Vista
16 31 (1.58%) Windows Mobile
17 29 (1.48%) Windows 2000
18 27 (1.37%) Mac OS
19 20 (1.02%) Windows 2000 Server
20 14 (0.71%) Windows Phone
Processes & Methodologies
1 502 (25.56%) ITIL
2 150 (7.64%) Service Management
3 73 (3.72%) Service Delivery
4 69 (3.51%) Problem Management
5 61 (3.11%) Change Management
6 59 (3.00%) Incident Management
7 55 (2.80%) ITSM
7 55 (2.80%) Mentoring
8 50 (2.55%) ITIL V3
9 45 (2.29%) CRM
10 44 (2.24%) Line Management
11 43 (2.19%) Continuous Improvement
12 42 (2.14%) Project Management
12 42 (2.14%) Time Management
13 39 (1.99%) Change Control
14 35 (1.78%) Workflow
15 34 (1.73%) Disaster Recovery
15 34 (1.73%) Kalman Filter
16 28 (1.43%) Web Filtering
17 25 (1.27%) Email Filtering
Programming Languages
1 258 (13.14%) SQL
2 43 (2.19%) PowerShell
3 28 (1.43%) C#
4 20 (1.02%) JavaScript
5 14 (0.71%) Java
6 13 (0.66%) C
7 12 (0.61%) VB
8 8 (0.41%) Perl
8 8 (0.41%) T-SQL
9 7 (0.36%) Python
10 6 (0.31%) C++
10 6 (0.31%) VBA
11 5 (0.25%) PHP
11 5 (0.25%) Shell Script
12 3 (0.15%) Bash Shell
13 2 (0.10%) PL/SQL
13 2 (0.10%) SPARQL
13 2 (0.10%) Tcl
13 2 (0.10%) VBScript
13 2 (0.10%) X++
Qualifications
1 245 (12.47%) Microsoft Certification
2 155 (7.89%) MCP
3 127 (6.47%) MCSE
4 121 (6.16%) Cisco Certification
5 120 (6.11%) CCNA
6 99 (5.04%) MCSA
7 94 (4.79%) Degree
8 76 (3.87%) MCITP
9 59 (3.00%) Security Cleared
10 44 (2.24%) SC Cleared
11 43 (2.19%) ITIL Certification
12 25 (1.27%) MCTS
13 24 (1.22%) MCDST
14 18 (0.92%) A+ Certification
15 12 (0.61%) VMware Certified Professional (VCP)
16 10 (0.51%) DV Cleared
17 9 (0.46%) Network+ Certification
18 8 (0.41%) CCA
18 8 (0.41%) Citrix Certification
18 8 (0.41%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 263 (13.39%) SLA
2 13 (0.66%) QA
3 8 (0.41%) ISO/IEC 27001
4 4 (0.20%) ISO 9000
4 4 (0.20%) ISO 9001
5 3 (0.15%) PCI DSS
6 2 (0.10%) DICOM
6 2 (0.10%) Disclosure Scotland
6 2 (0.10%) HL7
7 1 (0.051%) COBIT
7 1 (0.051%) Data Quality
7 1 (0.051%) ISO/IEC 20000
7 1 (0.051%) Sarbanes-Oxley
7 1 (0.051%) SSAE 16
System Software
1 1086 (55.30%) Active Directory
2 291 (14.82%) VMware Infrastructure
3 172 (8.76%) Hyper-V
4 87 (4.43%) XenApp
5 46 (2.34%) vSphere
6 40 (2.04%) XenDesktop
7 37 (1.88%) VMware ESXi
8 34 (1.73%) Terminal Services
9 16 (0.81%) Virtual Desktop
10 15 (0.76%) Terminal Server
11 11 (0.56%) VMware ESX
12 9 (0.46%) Virtual Machines
13 6 (0.31%) VMware Workstation
13 6 (0.31%) XenServer
14 4 (0.20%) Firmware
14 4 (0.20%) Virtual Servers
15 3 (0.15%) Squid
15 3 (0.15%) VMware Server
16 2 (0.10%) Microsoft App-V
16 2 (0.10%) Xen
Systems Management
1 143 (7.28%) SCCM
2 30 (1.53%) WSUS
3 29 (1.48%) Norton AntiVirus
4 27 (1.37%) Backup Exec
5 18 (0.92%) SCOM
6 16 (0.81%) Nagios
7 13 (0.66%) Tivoli
8 12 (0.61%) NetBackup
9 10 (0.51%) FortiGate
10 7 (0.36%) AirWatch
11 6 (0.31%) DameWare
11 6 (0.31%) Perfmon
12 5 (0.25%) Symantec Endpoint Protection
13 4 (0.20%) Casper Suite
13 4 (0.20%) Cisco UCCE
13 4 (0.20%) OpenView
14 3 (0.15%) McAfee ePO
14 3 (0.15%) Microsoft Intune
15 2 (0.10%) Microsoft Data Protection Manager
16 1 (0.051%) Failover Clustering
Vendors
1 970 (49.39%) Microsoft
2 489 (24.90%) VMware
3 358 (18.23%) Citrix
4 341 (17.36%) Cisco
5 144 (7.33%) Apple
6 89 (4.53%) HP
7 67 (3.41%) Dell
8 46 (2.34%) IBM
8 46 (2.34%) Veeam
9 44 (2.24%) Symantec
10 41 (2.09%) Avaya
11 39 (1.99%) Mitel
11 39 (1.99%) Sage
12 36 (1.83%) Juniper
13 32 (1.63%) Oracle
14 31 (1.58%) Google
15 27 (1.37%) ServiceNow
16 25 (1.27%) SonicWALL
17 23 (1.17%) Adobe
17 23 (1.17%) NetApp
Weybridge, Surrey
Proactive Appointments
Salary: £25000 - £30000 per annum + Benefits
Posted: 7 hours ago
Abingdon, Oxfordshire
Corriculo
Salary: From £18,000 to £24,000 per annum
Posted: 2 hours ago
Wilmslow, Cheshire
Senitor Associates
Salary: £20000 - £22000 per annum
Posted: 8 hours ago
Warrington, Cheshire
HAYS INFORMATION TECHNOLOGY
Salary: £20000.00 - £26000.00 per annum
Posted: 4 hours ago
East London
Latcom Ltd
Salary: £26,000 per annum + Excellent Benefits
Posted: 6 hours ago
Cambridge, Cambridgeshire
Senitor Associates
Posted: Yesterday
Wilmslow, Cheshire
Senitor Associates
Salary: £22000 per annum
Posted: 7 hours ago
City, London
FT Select
Salary: Up to £30,000 per annum + bonus + company benefits
Posted: 5 hours ago
Farnborough, Hampshire
HAYS INFORMATION TECHNOLOGY
Salary: £20000.00 - £30000.00 per annum + benefits
Posted: 22 hours ago
Newcastle Upon Tyne, Tyne and Wear
Solutions Recruitment
Salary: From £18,000 to £24,000 per annum
Posted: 1 hour ago
Harrogate, North Yorkshire
Spring Technology
Salary: £22000.00 - £25000.00 per annum + + Benefits
Posted: 23 hours ago
Crawley, West Sussex
Senitor Associates
Salary: £24000 per annum
Posted: Yesterday
Maidstone, Kent
Adeptis Group
Salary: Unspecified
Posted: Yesterday
Manchester, Lancashire
Applause IT Innovation
Salary: £17000 - £20000 per annum + + Benefits
Posted: Yesterday
Birmingham, West Midlands (County)
Monarch Recruitment
Salary: £25000 - £28600 per annum, Benefits Excellent benefits
Posted: 2 days ago
Radstock, Avon
Senitor Associates
Salary: £22000 - £25000 per annum + salary reviews / training
Posted: Yesterday
Manchester, Lancashire
HAYS INFORMATION TECHNOLOGY
Salary: £20000.00 - £25000.00 per annum
Posted: 2 days ago
Farnborough, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £25000 - £30000 per annum
Posted: Yesterday
Daventry, Northamptonshire
Stafford-Sharp Associates
Salary: £26000.00 - £33000.00 per annum
Posted: 23 hours ago
Camberley, Surrey
Dane Partnership
Salary: circa £32,000 (negotiable dependent on experience)
Posted: Yesterday
Leatherhead, Surrey
Hh Global
Salary: £30,000 per annum
Posted: Yesterday
Oxfordshire
Senitor Associates
Posted: 2 days ago
Southport, Merseyside
Oscar
Salary: £24000 - £27000 per annum
Posted: 22 hours ago
London
Square One Resources
Salary: From £40,000 to £45,000 per annum + Company Benefits
Posted: 2 days ago
Hemel Hempstead, Hertfordshire
Artemis Recruitment Ltd
Salary: Up to £30,000 per annum
Posted: 3 days ago
Northamptonshire
TEKsystems
Salary: £20000 - £25000 per annum + Bonus & Benefits
Posted: 2 days ago
London
Nigel Frank International Ltd
Salary: £35000 - £37000 per annum
Posted: 5 days ago
Kingston Upon Thames, Surrey
Informatiq Consulting
Posted: 4 days ago
Basingstoke, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £25000 per annum + Benefits
Posted: 5 days ago
London
Information Technology Services
Salary: £30k - 35k per year
Posted: 2 days ago