The statistics below represent IT jobs advertised across the UK that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 28 September 2016 with a comparison to same period over 2 years.

3 months to
28 Sep 2016
Same period 2015 Same period 2014
Second Line Support
Rank 284 271 250
Rank change year-on-year
-13 -21
Permanent jobs requiring a 2nd Line Support 1058 1246 1365
As % of all permanent IT jobs located in the UK 1.11% 1.14% 1.21%
As % of the Job Titles category 1.15% 1.18% 1.25%
Number of salaries quoted 987 1130 1136
Median salary £27,500 £26,000 £26,000
Median salary % change year-on-year
+5.76% -
90% offered a salary of more than £22,000 £21,500 £21,000
10% offered a salary of more than £33,500 £35,000 £35,000
UK excluding London median salary £26,000 £25,000 £25,000
% change year-on-year
+4.00% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
91699 105420 108853
As % of all permanent IT jobs located in the UK 96.29% 96.25% 96.44%
Number of salaries quoted 76674 87821 88006
Median salary £47,000 £45,000 £44,500
Median salary % change year-on-year
+4.44% +1.12%
90% offered a salary of more than £27,500 £26,500 £26,500
10% offered a salary of more than £72,500 £67,500 £70,000
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

2nd Line Support
Jobs Demand Trend

The demand trend of job ads that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in the UK

2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support within the UK.

2nd Line Support Salary Trend in the UK

2nd Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support over the 3 months to 28 September 2016 within the UK.

2nd Line Support Salary Histogram in the UK

2nd Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the UK over the 3 months to 28 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -15 1009 £27,500 +3.77% 103
London -11 346 £30,000 +9.09% 29
South East -10 265 £27,500 +3.77% 15
South West +52 116 £27,000 +20.00% 15
Surrey +17 80 £28,000 +3.70% 3
East of England +26 76 £26,375 -12.08% 8
North West -16 69 £24,000 - 16
Hampshire +21 60 £24,000 -20.00% 2
Yorkshire -11 58 £25,000 +6.38% 7
West Midlands +10 50 £24,000 -12.72% 7
West Yorkshire +15 47 £24,000 +2.12% 2
Wiltshire +36 46 £28,500 +23.91% 2
Leeds +23 41 £24,000 -2.04% 2
Berkshire +2 39 £30,000 +20.00% 2
City of London -6 39 £28,000 +1.81% 3
East Midlands +11 37 £24,500 +2.08% 4
Cheshire +50 33 £24,000 -11.11% 7
Hertfordshire +13 33 £29,000 -3.33% 3
Manchester -15 29 £24,250 +8.98% 9
Buckinghamshire +3 28 £27,000 +3.70% 2
Oxfordshire -13 24 £28,000 +14.28% 3
Cambridgeshire +29 23 £24,500 -9.25% 3
Birmingham -11 21 £26,000 +4.00% 2
West Sussex -14 19 £30,000 +15.38% 1
Dorset +27 18 £28,000 +25.00% 2
Scotland +38 17 £22,500 -13.46% 1
Bristol +13 17 £27,000 +38.46% 4
Reading +2 17 £30,000 +20.00% 1
Swindon +16 16 £35,000 +52.17% 1
Chippenham +13 16 £27,500 +6.79% 1

2nd Line Support Skill Set
Top 30 Related IT Skills

For the 6 months to 28 September 2016, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 2nd Line Support in the job title.

1 1515 (73.65%) Windows
2 1079 (52.46%) Active Directory
3 964 (46.86%) Microsoft
4 654 (31.79%) Windows Server
5 615 (29.90%) Windows 7
6 607 (29.51%) MS Exchange
7 567 (27.56%) MS Office
8 550 (26.74%) ITIL
9 528 (25.67%) MS Excel
10 477 (23.19%) VMware
11 408 (19.83%) Windows Server 2008
12 377 (18.33%) Citrix
13 347 (16.87%) Windows Server 2012
14 337 (16.38%) Cisco
15 317 (15.41%) SQL
16 307 (14.92%) Office 365
17 304 (14.78%) Firewall
18 298 (14.49%) SLA
19 297 (14.44%) TCP/IP
20 294 (14.29%) VMware Infrastructure
21 282 (13.71%) Windows 8
22 274 (13.32%) Microsoft Certification
23 262 (12.74%) Exchange Server 2010
24 255 (12.40%) Windows Server 2003
25 249 (12.11%) Finance
26 241 (11.72%) WAN
27 238 (11.57%) SQL Server
28 235 (11.42%) DNS
29 226 (10.99%) LAN
30 205 (9.97%) Linux

2nd Line Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 607 (29.51%) MS Exchange
2 262 (12.74%) Exchange Server 2010
3 175 (8.51%) Exchange Server 2013
4 155 (7.54%) Exchange Server 2007
5 112 (5.44%) SharePoint
6 89 (4.33%) Skype for Business
7 87 (4.23%) IIS
8 59 (2.87%) Blackberry Enterprise Server
9 46 (2.24%) Exchange Server 2003
10 28 (1.36%) Apache
11 17 (0.83%) IBM Notes
12 10 (0.49%) SharePoint 2013
13 7 (0.34%) SharePoint 2010
13 7 (0.34%) WebSphere
14 5 (0.24%) NetWeaver
14 5 (0.24%) Tomcat
14 5 (0.24%) WebLogic
15 4 (0.19%) BizTalk Server
15 4 (0.19%) SharePoint Server
15 4 (0.19%) WordPress
Applications
1 567 (27.56%) MS Office
2 528 (25.67%) MS Excel
3 44 (2.14%) MS PowerPoint
4 32 (1.56%) MS Visio
5 17 (0.83%) Adobe Creative Suite
6 4 (0.19%) Final Cut Pro
7 2 (0.097%) AutoCAD
8 1 (0.049%) Acrobat
8 1 (0.049%) InCopy
8 1 (0.049%) InfoPath
8 1 (0.049%) Mozilla Thunderbird
8 1 (0.049%) Photoshop
Business Applications
1 10 (0.49%) Dynamics CRM
2 7 (0.34%) Remedy ITSM
2 7 (0.34%) SAP Oil and Gas
3 5 (0.24%) SAP CO
3 5 (0.24%) SAP FI
3 5 (0.24%) SAP FI/CO
3 5 (0.24%) SAP MM
3 5 (0.24%) SAP PS
3 5 (0.24%) SAP SD
4 3 (0.15%) FastStats
4 3 (0.15%) HiPortfolio
4 3 (0.15%) Infor CloudSuite Industrial (formerly SyteLine)
4 3 (0.15%) Unica
5 2 (0.097%) Dynamics AX
5 2 (0.097%) Payment Gateway
5 2 (0.097%) Retail-J
5 2 (0.097%) Temenos T24
5 2 (0.097%) Unit4 Business World
6 1 (0.049%) Movex
6 1 (0.049%) Visualfiles
Cloud Services
1 307 (14.92%) Office 365
2 17 (0.83%) Amazon AWS
2 17 (0.83%) Microsoft Azure
3 14 (0.68%) SaaS
4 13 (0.63%) Google Apps
5 4 (0.19%) Cloud Computing
6 3 (0.15%) Google Drive
7 2 (0.097%) Adobe Creative Cloud
8 1 (0.049%) Azure Active Directory
8 1 (0.049%) Dropbox
8 1 (0.049%) Mimecast
Communications & Networking
1 304 (14.78%) Firewall
2 297 (14.44%) TCP/IP
3 241 (11.72%) WAN
4 235 (11.42%) DNS
5 226 (10.99%) LAN
6 175 (8.51%) DHCP
7 174 (8.46%) VPN
8 152 (7.39%) VoIP
9 104 (5.06%) Internet
10 77 (3.74%) SAN
11 69 (3.35%) Wireless
12 68 (3.31%) ADSL
13 46 (2.24%) Remote Desktop
14 43 (2.09%) Skype
15 35 (1.70%) SMTP
16 33 (1.60%) Network Security
16 33 (1.60%) VLAN
17 31 (1.51%) Wi-Fi
18 28 (1.36%) IP Telephony
19 25 (1.22%) Broadband
Database & Business Intelligence
1 238 (11.57%) SQL Server
2 33 (1.60%) SQL Server 2008
3 22 (1.07%) SQL Server 2012
4 19 (0.92%) SQL Server Reporting Services
5 18 (0.88%) MySQL
5 18 (0.88%) SQL Server 2005
6 16 (0.78%) Relational Database
7 13 (0.63%) RDBMS
8 9 (0.44%) Crystal Reports
9 8 (0.39%) MS Access
9 8 (0.39%) SQL Server Integration Services
10 7 (0.34%) Oracle Database
10 7 (0.34%) PostgreSQL
11 6 (0.29%) BusinessObjects
11 6 (0.29%) SQL Server 2000
12 5 (0.24%) Hadoop
12 5 (0.24%) MarkLogic
12 5 (0.24%) SAP BI
12 5 (0.24%) SAP BW
13 4 (0.19%) Big Data
Development Applications
1 11 (0.53%) JIRA
2 3 (0.15%) MSI
3 1 (0.049%) Selenium
3 1 (0.049%) SQL Server Management Studio (SSMS)
3 1 (0.049%) Visual Studio
General
1 249 (12.11%) Finance
2 99 (4.81%) Telecoms
3 90 (4.38%) Retail
4 64 (3.11%) Law
5 61 (2.97%) Legal
6 47 (2.28%) Manufacturing
7 42 (2.04%) Banking
8 40 (1.94%) German Language
9 33 (1.60%) Marketing
10 32 (1.56%) Back Office
11 30 (1.46%) French Language
12 20 (0.97%) Financial Institution
13 16 (0.78%) Advertising
14 12 (0.58%) Front Office
14 12 (0.58%) Publishing
15 11 (0.53%) Local Government
16 9 (0.44%) Billing
17 7 (0.34%) Electronics
18 5 (0.24%) Automotive
18 5 (0.24%) Dutch Language
Libraries, Frameworks & Software Standards
1 46 (2.24%) Web Services
2 43 (2.09%) HTML
3 42 (2.04%) .NET
4 31 (1.51%) CSS
5 20 (0.97%) ASP.NET
6 18 (0.88%) XML
7 12 (0.58%) jQuery
8 9 (0.44%) HTML5
8 9 (0.44%) X-Windows
9 8 (0.39%) XSL
10 7 (0.34%) .NET Framework
11 5 (0.24%) ASP.NET Web Forms
11 5 (0.24%) FIX Protocol
11 5 (0.24%) Software Packaging
12 4 (0.19%) CSS3
13 3 (0.15%) EDI
13 3 (0.15%) REST
14 2 (0.097%) COM
14 2 (0.097%) Silverlight
14 2 (0.097%) WebCenter
Miscellaneous
1 150 (7.29%) Blackberry
2 120 (5.83%) Analytical Skills
3 119 (5.79%) Driving Licence
4 78 (3.79%) iPhone
5 49 (2.38%) Smartphone
6 46 (2.24%) Data Centre
7 40 (1.94%) Computer Science
8 37 (1.80%) iPad
9 31 (1.51%) Management Information System
10 30 (1.46%) Video Conferencing
11 29 (1.41%) iSeries
12 25 (1.22%) Fat Client
12 25 (1.22%) Thin Client
13 21 (1.02%) EPoS
14 19 (0.92%) Statistics
15 16 (0.78%) Client/Server
16 15 (0.73%) Replication
17 12 (0.58%) Handset
18 11 (0.53%) Clustering
18 11 (0.53%) User Experience
Operating Systems
1 1515 (73.65%) Windows
2 654 (31.79%) Windows Server
3 615 (29.90%) Windows 7
4 408 (19.83%) Windows Server 2008
5 347 (16.87%) Windows Server 2012
6 282 (13.71%) Windows 8
7 255 (12.40%) Windows Server 2003
8 205 (9.97%) Linux
9 162 (7.88%) Windows XP
10 161 (7.83%) Windows 10
11 102 (4.96%) Android
12 101 (4.91%) Mac OS X
13 90 (4.38%) Unix
14 62 (3.01%) Windows Vista
15 61 (2.97%) Apple iOS
16 30 (1.46%) Windows Mobile
17 25 (1.22%) Windows 2000
18 22 (1.07%) Mac OS
19 14 (0.68%) Windows 2000 Server
20 13 (0.63%) Windows Phone
Processes & Methodologies
1 550 (26.74%) ITIL
2 152 (7.39%) Service Management
3 96 (4.67%) Incident Management
4 70 (3.40%) Change Management
5 69 (3.35%) Mentoring
5 69 (3.35%) Service Delivery
6 67 (3.26%) Problem Management
7 63 (3.06%) Kalman Filter
8 61 (2.97%) ITSM
9 52 (2.53%) Change Control
10 51 (2.48%) Project Management
11 41 (1.99%) CRM
11 41 (1.99%) ITIL V3
11 41 (1.99%) Time Management
12 38 (1.85%) Email Filtering
13 35 (1.70%) Line Management
13 35 (1.70%) Web Filtering
14 34 (1.65%) Continuous Improvement
14 34 (1.65%) Workflow
15 33 (1.60%) Mobile Device Management
Programming Languages
1 317 (15.41%) SQL
2 51 (2.48%) PowerShell
3 30 (1.46%) C#
3 30 (1.46%) JavaScript
4 23 (1.12%) VB
5 22 (1.07%) C
6 18 (0.88%) Java
7 13 (0.63%) Perl
8 9 (0.44%) PHP
8 9 (0.44%) Shell Script
9 7 (0.34%) Python
9 7 (0.34%) VBScript
10 6 (0.29%) PL/SQL
11 5 (0.24%) ABAP
11 5 (0.24%) T-SQL
11 5 (0.24%) VBA
12 4 (0.19%) C++
13 3 (0.15%) Bash Shell
14 2 (0.097%) SPARQL
14 2 (0.097%) X++
Qualifications
1 274 (13.32%) Microsoft Certification
2 148 (7.19%) MCP
3 130 (6.32%) CCNA
3 130 (6.32%) Cisco Certification
4 129 (6.27%) MCSE
5 128 (6.22%) MCSA
6 106 (5.15%) Degree
7 66 (3.21%) ITIL Certification
7 66 (3.21%) Security Cleared
8 61 (2.97%) MCITP
9 52 (2.53%) SC Cleared
10 38 (1.85%) MCTS
11 34 (1.65%) MCDST
12 27 (1.31%) A+ Certification
13 23 (1.12%) ITIL Foundation Certificate
14 22 (1.07%) VMware Certified Professional (VCP)
15 19 (0.92%) CCA
15 19 (0.92%) Citrix Certification
16 18 (0.88%) Network+ Certification
17 9 (0.44%) DV Cleared
Quality Assurance & Compliance
1 298 (14.49%) SLA
2 17 (0.83%) ISO/IEC 27001
3 7 (0.34%) PCI DSS
3 7 (0.34%) QA
4 4 (0.19%) ISO 9000
4 4 (0.19%) ISO 9001
5 3 (0.15%) COBIT
5 3 (0.15%) ISO/IEC 20000
6 1 (0.049%) Sarbanes-Oxley
System Software
1 1079 (52.46%) Active Directory
2 294 (14.29%) VMware Infrastructure
3 156 (7.58%) Hyper-V
4 90 (4.38%) XenApp
5 38 (1.85%) VMware ESXi
5 38 (1.85%) vSphere
5 38 (1.85%) XenDesktop
6 33 (1.60%) Terminal Services
7 18 (0.88%) Terminal Server
8 14 (0.68%) Virtual Desktop
9 11 (0.53%) Virtual Machines
10 10 (0.49%) Virtual Servers
11 9 (0.44%) VMware ESX
12 6 (0.29%) BitLocker
12 6 (0.29%) Microsoft App-V
12 6 (0.29%) VMware Workstation
12 6 (0.29%) XenServer
13 5 (0.24%) Firmware
13 5 (0.24%) Microsoft Virtual Server
14 3 (0.15%) Squid
Systems Management
1 119 (5.79%) SCCM
2 38 (1.85%) Norton AntiVirus
3 33 (1.60%) Backup Exec
4 27 (1.31%) WSUS
5 15 (0.73%) FortiGate
6 14 (0.68%) Nagios
6 14 (0.68%) Tivoli
7 12 (0.58%) SCOM
8 10 (0.49%) AirWatch
9 8 (0.39%) Casper Suite
10 6 (0.29%) Perfmon
10 6 (0.29%) Symantec Endpoint Protection
11 5 (0.24%) DameWare
11 5 (0.24%) Microsoft Intune
12 4 (0.19%) Cisco CUCM
12 4 (0.19%) Cisco UCCE
12 4 (0.19%) Iperf
12 4 (0.19%) SCSM
13 3 (0.15%) Icinga
13 3 (0.15%) NetBackup
Vendors
1 964 (46.86%) Microsoft
2 477 (23.19%) VMware
3 377 (18.33%) Citrix
4 337 (16.38%) Cisco
5 146 (7.10%) Apple
6 98 (4.76%) HP
7 76 (3.69%) Dell
8 60 (2.92%) IBM
9 55 (2.67%) Oracle
10 52 (2.53%) Symantec
11 42 (2.04%) Veeam
12 37 (1.80%) EMC
12 37 (1.80%) Sage
13 36 (1.75%) NetApp
14 35 (1.70%) Google
15 34 (1.65%) Avaya
16 33 (1.60%) Mitel
17 29 (1.41%) SonicWALL
18 27 (1.31%) Juniper
19 26 (1.26%) Adobe
Staffordshire
Greywood Associates Limited
Salary: £17000 - £25000 per annum + Benefits
Posted: 13 hours ago
Oldham, Lancashire
Senitor Associates
Salary: £25000 per annum + Benefits package
Posted: 22 hours ago
West London
Complete Tech Limited
Salary: Paying a competitive salary + Excellent Benefits
Posted: 14 hours ago
Frodsham, Cheshire
Adria Solutions Ltd
Salary: £20000 - £28000 per annum + Benefits
Posted: 20 hours ago
West Drayton, Middlesex
Xist4 IT Recruitment
Salary: £25-32,000
Posted: Yesterday
Cambridge, Cambridgeshire
Oscar
Salary: £18000 - £22000 per annum
Posted: Yesterday
London
ReThink Recruitment
Salary: £20000.00 - £26000.00 per annum + bonus, package, paid training
Posted: Yesterday
Central London / West End
Gamesys
Posted: 13 hours ago
North London
Sanderson
Salary: £25000.00 - £30000.00 per annum
Posted: 17 hours ago
North London
Sanderson
Salary: £28000.00 - £35000.00 per annum
Posted: 17 hours ago
Oldbury, West Midlands (County)
Oscar
Salary: £18000 - £22000 per annum
Posted: Yesterday
Walsall, West Midlands (County)
Senitor Associates
Salary: £20000 - £25000 per annum + Benefits + Company
Posted: 2 days ago
London
Opus Recruitment Solutions Ltd
Salary: £35000 per annum, Benefits Benefits
Posted: 2 days ago
Enfield, Middlesex
onezeero.
Salary: £27000 - £29000 per annum +
Posted: Yesterday
Poole, Dorset
Team Jobs
Salary: From £18,000 to £21,000 per annum 29days hols,pension,private health
Posted: Yesterday
London
Ashdown IT
Salary: £32000 - £36000 per annum + benefits
Posted: 2 days ago
London
Ashdown IT
Salary: £25000 - £30000 per annum + Benefits
Posted: 2 days ago
Twickenham, Middlesex
Ashdown IT
Salary: £22000 - £26000 per annum + Commission, bonuses & training
Posted: 2 days ago
Hampton, Middlesex
Millshill Recruitment Ltd
Salary: From £30,000 to £35,000 per annum
Posted: 2 days ago
Bath, Avon
Senitor Associates
Salary: £20000 - £25000 per annum + excellent benefits
Posted: 2 days ago
Leicestershire
Oscar
Salary: £20000 - £23000 per annum
Posted: 5 days ago
Cheadle, Cheshire
HAYS INFORMATION TECHNOLOGY
Salary: £23000.00 - £26000.00 per annum
Posted: 5 days ago
Leicester, Leicestershire
Rebel Recruitment
Salary: From £22,000 to £27,000 per annum + 10% shift allowance
Posted: 4 days ago
City, London
Bristow Holland
Salary: £24k - 28k per year
Posted: 6 days ago
City, London
Harrington Starr
Salary: £25000 - £30000 per annum
Posted: 4 days ago
Swindon, Wiltshire
Randstad Technologies
Salary: £20000 - £24000 per annum + Bonus,28 Days Holiday,
Posted: 2 days ago
Hull, North Humberside
4it Recruitment Ltd
Salary: Up to £30,000 per annum + excellent benefits
Posted: 6 days ago
Leeds, West Yorkshire
4it Recruitment Ltd
Salary: Up to £30,000 per annum + excellent benefits
Posted: 6 days ago
York, North Yorkshire
4it Recruitment Ltd
Salary: Up to £30,000 per annum + excellent benefits
Posted: 6 days ago
Manchester, Lancashire
Websense Recruit Ltd
Salary: £25,000 + £2,500 On Call Allowance plus benefits
Posted: 4 days ago