The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 12 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
12 Feb 2016
Same period 2015 Same period 2014
Second Line Support
Rank 272 239 312
Rank change year-on-year
-33 +73
Permanent jobs requiring a 2nd Line Support 1180 1392 993
As % of all permanent IT jobs located in the UK 1.17% 1.31% 0.94%
As % of the Job Titles category 1.21% 1.36% 0.98%
Number of salaries quoted 1058 1208 898
Average salary £26,500 £26,000 £25,000
Average salary % change year-on-year
+1.92% +4.00%
90% offered a salary of more than £21,500 £21,000 £20,500
10% offered a salary of more than £35,000 £35,000 £35,000
UK excluding London average salary £25,500 £25,000 £24,125
% change year-on-year
+2.00% +3.62%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
97363 102681 101319
As % of all permanent IT jobs located in the UK 96.13% 96.46% 96.26%
Number of salaries quoted 81714 85063 81425
Average salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

2nd Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the UK

2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support within the UK.

2nd Line Support Salary Trend in the UK

2nd Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support over the 3 months to 12 February 2016 within the UK.

2nd Line Support Salary Histogram in the UK

2nd Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the UK over the 3 months to 12 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -27 1116 £27,000 +3.84% 115
London -78 411 £29,000 +5.45% 27
South East +23 288 £27,000 +3.84% 30
South West +25 97 £25,000 +4.16% 16
North West +20 91 £24,000 - 11
East of England -6 79 £27,000 -1.81% 8
Surrey +32 77 £28,000 +7.69% 4
Hampshire +33 68 £26,500 +6.00% 6
Manchester +21 64 £23,500 -2.08% 4
West Midlands -29 61 £25,000 +6.38% 8
Yorkshire -50 61 £25,000 +11.11% 9
Berkshire -29 56 £27,000 -1.81% 5
City of London +4 53 £31,500 +5.00% 8
Wiltshire +31 43 £26,000 +8.33% 2
East Midlands -11 40 £25,000 -3.84% 6
West Yorkshire -48 40 £25,000 +11.11% 5
Buckinghamshire +15 35 £23,000 -11.53% 3
Hertfordshire +13 34 £27,500 +5.76% 5
Leeds -21 31 £22,500 - 2
Cambridgeshire +20 26 £22,500 -18.18% 3
Farnborough -11 25 £26,500 +6.00% 3
Dorset +29 21 £24,000 -2.04% 3
Milton Keynes +14 21 £22,500 -15.88%
Chippenham +9 21 £26,000 +8.33% 2
Birmingham -15 21 £30,000 +25.00% 2
Bournemouth +23 20 £24,000 -2.04% 2
North Yorkshire +18 18 £25,000 -40.47% 2
Harrogate +18 17 £25,000 -40.47% 1
Oxfordshire +7 17 £27,000 +4.85% 5
Northamptonshire -4 17 £26,000 -5.45% 3

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 12 February 2016, IT jobs within the UK that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 1867 (76.77%) Windows
2 1272 (52.30%) Active Directory
3 1225 (50.37%) Microsoft
4 781 (32.11%) Windows Server
5 751 (30.88%) MS Office
6 711 (29.24%) Windows 7
7 692 (28.45%) MS Exchange
8 619 (25.45%) MS Excel
9 585 (24.05%) VMware
10 573 (23.56%) Windows Server 2008
11 563 (23.15%) ITIL
12 487 (20.02%) Windows Server 2012
13 455 (18.71%) Citrix
14 403 (16.57%) Windows 8
15 393 (16.16%) Microsoft Certification
16 381 (15.67%) TCP/IP
17 360 (14.80%) Cisco
18 344 (14.14%) DNS
18 344 (14.14%) Firewall
19 340 (13.98%) VMware Infrastructure
20 334 (13.73%) SLA
21 316 (12.99%) Office 365
22 293 (12.05%) SQL
23 274 (11.27%) Exchange Server 2010
24 265 (10.90%) Hyper-V
25 261 (10.73%) Windows Server 2003
26 246 (10.12%) DHCP
27 238 (9.79%) Windows XP
28 233 (9.58%) Finance
29 229 (9.42%) LAN

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 12 February 2016, IT jobs within the UK that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 692 (28.45%) MS Exchange
2 274 (11.27%) Exchange Server 2010
3 225 (9.25%) Exchange Server 2013
4 163 (6.70%) Exchange Server 2007
5 138 (5.67%) SharePoint
6 93 (3.82%) Skype for Business
7 80 (3.29%) Blackberry Enterprise Server
8 68 (2.80%) Exchange Server 2003
9 65 (2.67%) IIS
10 20 (0.82%) SharePoint Server
11 13 (0.53%) Exchange Server 2000
12 12 (0.49%) CMS
13 11 (0.45%) Oracle Collaboration Suite
13 11 (0.45%) SharePoint 2013
14 10 (0.41%) IBM Notes
14 10 (0.41%) Site Server
15 9 (0.37%) Apache
16 6 (0.25%) Office Communications Server
16 6 (0.25%) SharePoint 2010
17 5 (0.21%) Tomcat
Applications
1 751 (30.88%) MS Office
2 619 (25.45%) MS Excel
3 45 (1.85%) MS PowerPoint
4 27 (1.11%) MS Visio
5 13 (0.53%) Adobe Creative Suite
6 1 (0.041%) Acrobat
6 1 (0.041%) QuarkXPress
6 1 (0.041%) S-PLUS
6 1 (0.041%) Spreadsheet
Business Applications
1 12 (0.49%) ION MarketView
2 8 (0.33%) Dynamics CRM
3 7 (0.29%) Fredhopper
3 7 (0.29%) Magento
4 5 (0.21%) Cognos Business Intelligence
4 5 (0.21%) SAP Oil and Gas
5 4 (0.16%) Remedy ITSM
6 2 (0.082%) CODA-Financials
6 2 (0.082%) Dynamics GP
6 2 (0.082%) Dynamics NAV
7 1 (0.041%) Endur
7 1 (0.041%) HFM
7 1 (0.041%) Oracle EBS
7 1 (0.041%) Oracle ERP
Cloud Services
1 316 (12.99%) Office 365
2 27 (1.11%) Google Apps
3 23 (0.95%) IaaS
4 17 (0.70%) Amazon AWS
5 16 (0.66%) Cloud Computing
6 13 (0.53%) SaaS
7 10 (0.41%) Microsoft Azure
8 5 (0.21%) Mimecast
9 1 (0.041%) Adobe Creative Cloud
9 1 (0.041%) Amazon EC2
9 1 (0.041%) Amazon ElastiCache
9 1 (0.041%) Amazon S3
9 1 (0.041%) AWS Elastic Beanstalk
9 1 (0.041%) Dropbox
9 1 (0.041%) PaaS
9 1 (0.041%) Route 53
9 1 (0.041%) Taleo
Communications & Networking
1 381 (15.67%) TCP/IP
2 344 (14.14%) DNS
2 344 (14.14%) Firewall
3 246 (10.12%) DHCP
4 229 (9.42%) LAN
5 225 (9.25%) VPN
6 220 (9.05%) WAN
7 167 (6.87%) VoIP
8 115 (4.73%) Internet
9 76 (3.13%) SAN
9 76 (3.13%) Wi-Fi
10 66 (2.71%) Wireless
11 56 (2.30%) Remote Desktop
12 48 (1.97%) Broadband
13 41 (1.69%) VLAN
14 30 (1.23%) IP Telephony
15 26 (1.07%) Cisco IOS
16 25 (1.03%) SMTP
17 23 (0.95%) MPLS
17 23 (0.95%) SSL
Database & Business Intelligence
1 216 (8.88%) SQL Server
2 57 (2.34%) SQL Server 2008
3 48 (1.97%) SQL Server 2012
4 38 (1.56%) SQL Server 2005
5 32 (1.32%) Oracle Database
6 27 (1.11%) Oracle Database 10g
7 26 (1.07%) MySQL
7 26 (1.07%) Oracle Database 11g
8 25 (1.03%) Oracle Database 12c
8 25 (1.03%) Oracle9i Database
8 25 (1.03%) SQL Server 2014
9 24 (0.99%) Oracle ODI
9 24 (0.99%) SQL Server Integration Services
10 18 (0.74%) Relational Database
11 15 (0.62%) SQL Server Reporting Services
12 7 (0.29%) Ingres
12 7 (0.29%) RDBMS
13 2 (0.082%) BusinessObjects
13 2 (0.082%) Data Warehouse
13 2 (0.082%) MS Access
Development Applications
1 24 (0.99%) ERwin
2 17 (0.70%) JIRA
3 11 (0.45%) SQL Server Management Studio (SSMS)
4 6 (0.25%) Git (software)
5 5 (0.21%) Yeoman
6 3 (0.12%) Eclipse
6 3 (0.12%) Subversion
7 2 (0.082%) Hudson
7 2 (0.082%) PowerBuilder
7 2 (0.082%) Visual Studio
8 1 (0.041%) Octopus Deploy
8 1 (0.041%) Selenium
8 1 (0.041%) TeamCity
General
1 233 (9.58%) Finance
2 172 (7.07%) Telecoms
3 87 (3.58%) Law
4 61 (2.51%) Legal
5 57 (2.34%) Retail
6 39 (1.60%) Banking
7 27 (1.11%) Advertising
8 20 (0.82%) Manufacturing
9 19 (0.78%) Financial Institution
10 17 (0.70%) Marketing
11 16 (0.66%) German Language
12 13 (0.53%) Back Office
13 12 (0.49%) Front Office
14 11 (0.45%) French Language
15 8 (0.33%) Pharmaceutical
15 8 (0.33%) Publishing
16 7 (0.29%) Russian Language
16 7 (0.29%) Spanish Language
17 5 (0.21%) Electronics
18 4 (0.16%) Investment Banking
Libraries, Frameworks & Software Standards
1 50 (2.06%) HTML
2 27 (1.11%) .NET
3 25 (1.03%) Middleware
4 24 (0.99%) Oracle Fusion
4 24 (0.99%) XML
5 21 (0.86%) CSS
6 16 (0.66%) Web Services
7 11 (0.45%) LAMP
8 8 (0.33%) ASP.NET
8 8 (0.33%) FreeSWITCH
9 6 (0.25%) Oracle GoldenGate
10 5 (0.21%) X-Windows
11 3 (0.12%) AngularJS
11 3 (0.12%) FIX Protocol
11 3 (0.12%) Software Packaging
12 2 (0.082%) EDI
12 2 (0.082%) Sass
12 2 (0.082%) XSD
12 2 (0.082%) XSLT
13 1 (0.041%) COM
Miscellaneous
1 196 (8.06%) Blackberry
2 148 (6.09%) Driving Licence
3 128 (5.26%) Analytical Skills
4 88 (3.62%) iPhone
5 77 (3.17%) Video Conferencing
6 69 (2.84%) Data Centre
7 53 (2.18%) iPad
8 38 (1.56%) Computer Science
9 36 (1.48%) EPoS
10 32 (1.32%) Management Information System
11 31 (1.27%) Fat Client
11 31 (1.27%) Thin Client
12 22 (0.90%) User Experience
13 20 (0.82%) Replication
13 20 (0.82%) Smartphone
14 17 (0.70%) Client/Server
15 14 (0.58%) Fixed Income
16 12 (0.49%) Enterprise Software
16 12 (0.49%) Mathematics
17 11 (0.45%) Handset
Operating Systems
1 1867 (76.77%) Windows
2 781 (32.11%) Windows Server
3 711 (29.24%) Windows 7
4 573 (23.56%) Windows Server 2008
5 487 (20.02%) Windows Server 2012
6 403 (16.57%) Windows 8
7 261 (10.73%) Windows Server 2003
8 238 (9.79%) Windows XP
9 202 (8.31%) Linux
10 128 (5.26%) Mac OS X
11 114 (4.69%) Android
12 93 (3.82%) Unix
13 76 (3.13%) Windows 10
14 65 (2.67%) Apple iOS
15 44 (1.81%) Windows Vista
16 39 (1.60%) Mac OS
17 23 (0.95%) Windows 2000 Server
18 21 (0.86%) Red Hat Enterprise Linux
19 18 (0.74%) CentOS
20 15 (0.62%) Debian
Processes & Methodologies
1 563 (23.15%) ITIL
2 92 (3.78%) Service Delivery
3 87 (3.58%) Mentoring
4 81 (3.33%) Incident Management
5 75 (3.08%) Service Management
6 73 (3.00%) CRM
7 69 (2.84%) Time Management
8 66 (2.71%) Problem Management
9 58 (2.38%) Root Cause Analysis
10 52 (2.14%) Patch Management
11 47 (1.93%) Continuous Improvement
12 43 (1.77%) ITIL V3
13 38 (1.56%) Change Management
14 35 (1.44%) Project Management
15 34 (1.40%) ITSM
16 31 (1.27%) Business Intelligence
16 31 (1.27%) Coaching
17 30 (1.23%) ERP
18 28 (1.15%) Disaster Recovery
19 27 (1.11%) Kalman Filter
Programming Languages
1 293 (12.05%) SQL
2 49 (2.01%) C
3 43 (1.77%) PowerShell
4 33 (1.36%) T-SQL
5 31 (1.27%) Java
6 24 (0.99%) C++
6 24 (0.99%) JavaScript
7 21 (0.86%) PHP
8 18 (0.74%) COBOL
9 17 (0.70%) VBA
10 13 (0.53%) C#
11 11 (0.45%) VBScript
12 10 (0.41%) VB
13 8 (0.33%) Shell Script
14 5 (0.21%) Python
14 5 (0.21%) VB6
15 4 (0.16%) Perl
16 3 (0.12%) Bash Shell
16 3 (0.12%) PL/SQL
16 3 (0.12%) XPath
Qualifications
1 393 (16.16%) Microsoft Certification
2 194 (7.98%) MCSE
3 175 (7.20%) MCSA
4 168 (6.91%) Cisco Certification
5 157 (6.46%) CCNA
6 153 (6.29%) Degree
7 151 (6.21%) MCP
8 84 (3.45%) Security Cleared
9 74 (3.04%) MCITP
10 63 (2.59%) SC Cleared
11 55 (2.26%) ITIL Certification
12 43 (1.77%) MCDST
13 38 (1.56%) MCTS
14 31 (1.27%) Citrix Certification
15 27 (1.11%) DBS Check
16 26 (1.07%) CCNP
17 23 (0.95%) MOS
18 19 (0.78%) VMware Certified Professional (VCP)
19 18 (0.74%) CCA
20 14 (0.58%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 334 (13.73%) SLA
2 14 (0.58%) ISO/IEC 27001
3 10 (0.41%) QA
4 3 (0.12%) Data Quality
5 1 (0.041%) COBIT
5 1 (0.041%) DICOM
5 1 (0.041%) ISO 14001
5 1 (0.041%) ISO 9001
5 1 (0.041%) PCI DSS
System Software
1 1272 (52.30%) Active Directory
2 340 (13.98%) VMware Infrastructure
3 265 (10.90%) Hyper-V
4 102 (4.19%) XenApp
5 79 (3.25%) Terminal Services
6 51 (2.10%) XenDesktop
7 45 (1.85%) vSphere
8 25 (1.03%) Tivoli Workload Scheduler
9 24 (0.99%) VMware ESXi
10 23 (0.95%) VMware ESX
11 18 (0.74%) XenServer
12 15 (0.62%) Terminal Server
13 11 (0.45%) BitLocker
14 9 (0.37%) VMware Workstation
15 8 (0.33%) Firmware
15 8 (0.33%) Xen
16 7 (0.29%) Squid
17 6 (0.25%) Samba
17 6 (0.25%) VMware Server
18 4 (0.16%) Microsoft App-V
Systems Management
1 157 (6.46%) SCCM
2 39 (1.60%) Backup Exec
3 29 (1.19%) Norton AntiVirus
4 28 (1.15%) Tivoli
5 21 (0.86%) Cisco UCCX
5 21 (0.86%) WSUS
6 14 (0.58%) SCOM
7 12 (0.49%) Systems Management Server (SMS)
8 11 (0.45%) Cisco CUCM
8 11 (0.45%) Oracle Enterprise Manager
9 10 (0.41%) McAfee ePO
10 9 (0.37%) Puppet
11 6 (0.25%) DameWare
12 5 (0.21%) Cisco UCCE
13 4 (0.16%) AirWatch
14 3 (0.12%) Nagios
14 3 (0.12%) PaperCut
14 3 (0.12%) Symantec Enterprise Vault
15 2 (0.082%) OpenView
15 2 (0.082%) Tivoli Monitoring
Vendors
1 1225 (50.37%) Microsoft
2 585 (24.05%) VMware
3 455 (18.71%) Citrix
4 360 (14.80%) Cisco
5 132 (5.43%) Apple
6 100 (4.11%) HP
7 93 (3.82%) Oracle
8 78 (3.21%) Dell
9 69 (2.84%) Symantec
10 63 (2.59%) Avaya
11 59 (2.43%) Juniper
12 40 (1.64%) Remedy
13 38 (1.56%) Intel Security
14 36 (1.48%) ServiceNow
15 34 (1.40%) BT
15 34 (1.40%) Google
16 30 (1.23%) IBM
16 30 (1.23%) SonicWALL
17 29 (1.19%) NetApp
18 28 (1.15%) AppSense
Gatwick, West Sussex
ARC IT Recruitment Ltd
Salary: £33000 - £35000 Per Annum Plus Bonus and Benefits
Posted: 13 hours ago
Wrexham, Clwyd
Senitor Associates
Salary: £22000 - £26000 per annum
Posted: 13 hours ago
Gloucestershire
Greywood Associates Limited
Salary: £27000 - £32000 per annum + Benefits
Posted: 14 hours ago
Kettering, Northamptonshire
Searchability
Salary: £28000 per annum
Posted: 14 hours ago
Northampton, Northamptonshire
Searchability
Salary: £28000 per annum
Posted: 14 hours ago
Reading, Berkshire
83Zero
Salary: From £28,000 to £35,000 per annum
Posted: 14 hours ago
Farnborough, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £20000 - £27000 per annum
Posted: 15 hours ago
Taunton, Somerset
TRP Research
Salary: £18k - 24k per year
Posted: 15 hours ago
Reading, Berkshire
Oscar
Salary: £22000 - £28000 per annum
Posted: 15 hours ago
Nottingham, Nottinghamshire
Bluetownonline
Posted: 16 hours ago
Dartford, Kent
1st Choice Computer Appointments Ltd
Salary: From £22,000 to £28,000 per annum
Posted: 18 hours ago
Tamworth, Staffordshire
Big Red Recruitment
Salary: £21000 - £25000 per annum + training and excellent package
Posted: 19 hours ago
Reading, Berkshire
83Zero
Salary: From £20,000 to £30,000 per annum
Posted: Yesterday
Chippenham, Wiltshire
Global Technology Solutions Ltd
Salary: £28000 - £30000 per annum + Benefits
Posted: Yesterday
Dartford, Kent
Senitor Associates
Salary: £28000 per annum
Posted: Yesterday
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: From £25,000 to £35,000 per annum
Posted: Yesterday
Yateley, Hampshire
That Recruit
Salary: From £20,000 to £28,000 per annum
Posted: Yesterday
Dudley, West Midlands (County)
Senitor Associates
Salary: £25000 - £30000 per annum + Great Benefits + Company
Posted: Yesterday
Dartford, Kent
@ITS
Salary: From £25,000 to £30,000 per annum + benefits
Posted: Yesterday
Oxford, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: £35,000 per annum
Posted: Yesterday
Wilmslow, Cheshire
Hiring People
Salary: Competitive
Posted: Yesterday
Gainsborough, Lincolnshire
EasyWebRecruitment.com
Salary: £19,000-20,000 per annum
Posted: Yesterday
Bournemouth, Dorset
Spectrum IT Recruitment (South) Ltd
Salary: £22000 - £26000 per annum + training
Posted: Yesterday
Langholm, Dumfriesshire
Latcom Ltd
Salary: From £20,500 to £20,500 per annum + Good Benefits
Posted: Yesterday
High Wycombe, Buckinghamshire
Lorien Resourcing
Salary: £25000 - £28000 per annum + car allowance, benefits
Posted: Yesterday
Manchester, Lancashire
McGregor Boyall
Salary: £20000.00 - £28000.00 per annum
Posted: Yesterday
South East London
Marcus Donald People
Salary: £27000 - £30000 per annum
Posted: Yesterday
Liverpool, Merseyside
Oscar
Salary: £16000 - £19000 per annum
Posted: Yesterday
Cheltenham, Gloucestershire
Randstad Technologies
Salary: £22000 - £25000.00 per annum + Bonus, Pension & extensive bens
Posted: 2 days ago
High Wycombe, Buckinghamshire
Applause IT Innovation
Salary: £23000 - £24000 per annum + car + benefits!
Posted: 2 days ago