The statistics below represent IT jobs advertised across the UK that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 23 July 2016 with a comparison to same period over 2 years.

3 months to
23 Jul 2016
Same period 2015 Same period 2014
Second Line Support
Rank 304 281 268
Rank change year-on-year
-23 -13
Permanent jobs requiring a 2nd Line Support 991 1226 1337
As % of all permanent IT jobs located in the UK 1.01% 1.11% 1.15%
As % of the Job Titles category 1.05% 1.15% 1.19%
Number of salaries quoted 916 1127 1153
Median salary £27,500 £26,000 £25,500
Median salary % change year-on-year
+5.76% +1.96%
90% offered a salary of more than £21,500 £21,000 £21,000
10% offered a salary of more than £35,000 £35,000 £35,000
UK excluding London median salary £25,625 £25,000 £25,000
% change year-on-year
+2.50% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
94552 106382 112198
As % of all permanent IT jobs located in the UK 96.41% 96.31% 96.48%
Number of salaries quoted 79554 87702 91489
Median salary £47,000 £45,000 £45,000
Median salary % change year-on-year
+4.44% -
90% offered a salary of more than £27,500 £26,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

2nd Line Support
Jobs Demand Trend

The demand trend of job ads that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in the UK

2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support within the UK.

2nd Line Support Salary Trend in the UK

2nd Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support over the 3 months to 23 July 2016 within the UK.

2nd Line Support Salary Histogram in the UK

2nd Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the UK over the 3 months to 23 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -22 954 £27,500 +5.76% 116
London -19 352 £30,000 +5.26% 32
South East -30 257 £27,000 +3.84% 29
South West +31 91 £26,000 +15.55% 11
East of England +21 70 £26,500 -3.63% 6
Yorkshire 0 63 £24,000 +6.66% 14
Hampshire +7 59 £26,500 +8.16% 8
Berkshire +16 56 £29,000 +16.00% 6
North West -5 55 £23,750 -5.00% 12
City of London +49 53 £31,500 +7.69% 6
West Yorkshire +22 51 £24,000 +6.66% 11
West Midlands -7 45 £23,500 -10.47% 6
Surrey -18 43 £27,500 +5.76% 5
Leeds +45 39 £24,000 +6.66% 4
Oxfordshire -10 38 £28,500 +14.00% 5
Hertfordshire +17 36 £26,000 -5.45% 2
Wiltshire +19 35 £27,500 +10.00% 1
East Midlands +6 27 £25,500 +7.36% 5
Manchester -22 27 £20,750 -17.00% 6
Buckinghamshire +16 24 £21,500 -21.81%
Birmingham +1 23 £24,000 -9.00% 2
Bristol +38 22 £27,500 +17.02% 2
Cheshire +40 19 £24,750 -1.00% 3
Chippenham +10 19 £26,000 -1.88% 1
Essex +22 18 £35,500 +16.39% 1
West Sussex -17 18 £27,500 +3.77% 1
Dorset +20 17 £26,500 +13.97% 2
Abingdon -7 15 £28,500 +14.00% 1
Fareham - 15 £25,500 - 1
Bournemouth +30 13 £24,000 +6.66% 2

2nd Line Support Skill Set
Top 30 Related IT Skills

For the 6 months to 23 July 2016, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 2nd Line Support in the job title.

1 1572 (74.54%) Windows
2 1117 (52.96%) Active Directory
3 1037 (49.17%) Microsoft
4 681 (32.29%) Windows Server
5 629 (29.82%) Windows 7
6 617 (29.26%) MS Exchange
7 613 (29.07%) MS Office
8 561 (26.60%) MS Excel
9 534 (25.32%) ITIL
10 506 (23.99%) VMware
11 409 (19.39%) Windows Server 2008
12 388 (18.40%) Windows Server 2012
13 379 (17.97%) Citrix
14 348 (16.50%) SLA
15 323 (15.32%) Cisco
16 321 (15.22%) VMware Infrastructure
17 307 (14.56%) Microsoft Certification
17 307 (14.56%) SQL
18 300 (14.22%) Firewall
19 294 (13.94%) TCP/IP
20 290 (13.75%) Windows 8
21 285 (13.51%) Office 365
22 265 (12.57%) LAN
23 261 (12.38%) Windows Server 2003
23 261 (12.38%) Exchange Server 2010
24 251 (11.90%) WAN
25 247 (11.71%) DNS
26 225 (10.67%) Finance
27 220 (10.43%) SQL Server
28 193 (9.15%) Exchange Server 2013

2nd Line Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 617 (29.26%) MS Exchange
2 261 (12.38%) Exchange Server 2010
3 193 (9.15%) Exchange Server 2013
4 164 (7.78%) Exchange Server 2007
5 107 (5.07%) SharePoint
6 86 (4.08%) Skype for Business
7 83 (3.94%) IIS
8 61 (2.89%) Blackberry Enterprise Server
9 46 (2.18%) Exchange Server 2003
10 28 (1.33%) Apache
11 15 (0.71%) IBM Notes
12 10 (0.47%) SharePoint Server
13 9 (0.43%) CMS
13 9 (0.43%) Exchange Server 2000
13 9 (0.43%) SharePoint 2013
13 9 (0.43%) Site Server
14 6 (0.28%) NetWeaver
14 6 (0.28%) WebSphere
14 6 (0.28%) WordPress
15 5 (0.24%) WebLogic
Applications
1 613 (29.07%) MS Office
2 561 (26.60%) MS Excel
3 58 (2.75%) MS PowerPoint
4 45 (2.13%) MS Visio
5 13 (0.62%) Adobe Creative Suite
6 1 (0.047%) Acrobat
6 1 (0.047%) Adobe After Effects
6 1 (0.047%) CINEMA 4D
6 1 (0.047%) InfoPath
6 1 (0.047%) Photoshop
Business Applications
1 10 (0.47%) Dynamics CRM
2 8 (0.38%) Remedy ITSM
3 6 (0.28%) SAP CO
3 6 (0.28%) SAP FI
3 6 (0.28%) SAP FI/CO
3 6 (0.28%) SAP MM
3 6 (0.28%) SAP PS
3 6 (0.28%) SAP SD
4 5 (0.24%) SAP Oil and Gas
5 4 (0.19%) FastStats
5 4 (0.19%) Oracle Applications
5 4 (0.19%) Unica
6 3 (0.14%) Dynamics AX
6 3 (0.14%) Hi Portfolio
6 3 (0.14%) Infor CloudSuite Industrial (formerly SyteLine)
7 2 (0.095%) assyst
7 2 (0.095%) Magento
7 2 (0.095%) Payment Gateway
7 2 (0.095%) Unit4 Business World
8 1 (0.047%) Eikon
Cloud Services
1 285 (13.51%) Office 365
2 17 (0.81%) Amazon AWS
3 15 (0.71%) Google Apps
4 10 (0.47%) Microsoft Azure
5 8 (0.38%) SaaS
6 3 (0.14%) Google Drive
7 2 (0.095%) Cloud Computing
7 2 (0.095%) IaaS
7 2 (0.095%) Mimecast
8 1 (0.047%) Azure Active Directory
Communications & Networking
1 300 (14.22%) Firewall
2 294 (13.94%) TCP/IP
3 265 (12.57%) LAN
4 251 (11.90%) WAN
5 247 (11.71%) DNS
6 188 (8.91%) DHCP
7 180 (8.53%) VPN
8 179 (8.49%) VoIP
9 97 (4.60%) Internet
10 86 (4.08%) SAN
11 77 (3.65%) Wireless
12 63 (2.99%) ADSL
13 47 (2.23%) Wi-Fi
14 45 (2.13%) Remote Desktop
15 34 (1.61%) VLAN
16 32 (1.52%) NAS
17 31 (1.47%) Broadband
18 27 (1.28%) Skype
19 22 (1.04%) SMTP
20 21 (1.00%) Cisco IOS
Database & Business Intelligence
1 220 (10.43%) SQL Server
2 27 (1.28%) SQL Server 2008
3 21 (1.00%) MySQL
4 19 (0.90%) SQL Server 2012
5 18 (0.85%) SQL Server Reporting Services
6 17 (0.81%) Relational Database
7 16 (0.76%) SQL Server 2005
8 14 (0.66%) Oracle Database
9 10 (0.47%) RDBMS
10 7 (0.33%) BusinessObjects
11 6 (0.28%) SAP BI
11 6 (0.28%) SAP BW
12 4 (0.19%) Crystal Reports
12 4 (0.19%) MarkLogic
12 4 (0.19%) MS Access
13 3 (0.14%) Informix
13 3 (0.14%) Ingres
13 3 (0.14%) PostgreSQL
13 3 (0.14%) SQL Server 2000
13 3 (0.14%) SQL Server Integration Services
Development Applications
1 11 (0.52%) JIRA
2 4 (0.19%) MSI
2 4 (0.19%) SQL Server Management Studio (SSMS)
3 1 (0.047%) Git (software)
3 1 (0.047%) Hudson
3 1 (0.047%) Selenium
3 1 (0.047%) Subversion
General
1 225 (10.67%) Finance
2 117 (5.55%) Telecoms
3 69 (3.27%) Retail
4 68 (3.22%) Legal
5 60 (2.84%) Law
6 47 (2.23%) Manufacturing
7 45 (2.13%) Banking
8 37 (1.75%) German Language
9 32 (1.52%) Marketing
10 30 (1.42%) French Language
11 28 (1.33%) Advertising
11 28 (1.33%) Back Office
12 19 (0.90%) Financial Institution
13 14 (0.66%) Local Government
14 9 (0.43%) Publishing
15 8 (0.38%) Automotive
16 6 (0.28%) Billing
16 6 (0.28%) Pharmaceutical
17 5 (0.24%) Electronics
17 5 (0.24%) Front Office
Libraries, Frameworks & Software Standards
1 47 (2.23%) HTML
2 45 (2.13%) Web Services
3 32 (1.52%) .NET
4 26 (1.23%) CSS
5 18 (0.85%) ASP.NET
6 17 (0.81%) XML
7 12 (0.57%) X-Windows
8 5 (0.24%) .NET Framework
8 5 (0.24%) FIX Protocol
8 5 (0.24%) XSL
9 4 (0.19%) ASP.NET Web Forms
10 3 (0.14%) EDI
11 2 (0.095%) COM
11 2 (0.095%) REST
11 2 (0.095%) Sass
11 2 (0.095%) Silverlight
11 2 (0.095%) Software Packaging
11 2 (0.095%) WebCenter
11 2 (0.095%) XMPP
12 1 (0.047%) ASP.NET MVC
Miscellaneous
1 155 (7.35%) Blackberry
2 139 (6.59%) Driving Licence
3 102 (4.84%) Analytical Skills
4 72 (3.41%) iPhone
5 70 (3.32%) Smartphone
6 38 (1.80%) Computer Science
7 37 (1.75%) Data Centre
7 37 (1.75%) Video Conferencing
8 27 (1.28%) iPad
9 26 (1.23%) Management Information System
9 26 (1.23%) Replication
10 21 (1.00%) iSeries
11 20 (0.95%) Client/Server
12 16 (0.76%) Fat Client
12 16 (0.76%) Thin Client
13 13 (0.62%) CMDB
14 12 (0.57%) EPoS
14 12 (0.57%) Mathematics
14 12 (0.57%) User Experience
15 11 (0.52%) Mobile Computing
Operating Systems
1 1572 (74.54%) Windows
2 681 (32.29%) Windows Server
3 629 (29.82%) Windows 7
4 409 (19.39%) Windows Server 2008
5 388 (18.40%) Windows Server 2012
6 290 (13.75%) Windows 8
7 261 (12.38%) Windows Server 2003
8 180 (8.53%) Linux
9 165 (7.82%) Windows 10
10 161 (7.63%) Windows XP
11 120 (5.69%) Mac OS X
12 103 (4.88%) Android
13 91 (4.31%) Unix
14 69 (3.27%) Apple iOS
15 67 (3.18%) Windows Vista
16 24 (1.14%) Mac OS
17 20 (0.95%) Windows 2000 Server
18 17 (0.81%) Windows Mobile
19 13 (0.62%) Windows Phone
20 12 (0.57%) Solaris
Processes & Methodologies
1 534 (25.32%) ITIL
2 97 (4.60%) Incident Management
3 88 (4.17%) Service Delivery
3 88 (4.17%) Service Management
4 82 (3.89%) Mentoring
5 75 (3.56%) Change Management
6 72 (3.41%) Kalman Filter
7 61 (2.89%) Time Management
8 59 (2.80%) Problem Management
9 53 (2.51%) Patch Management
10 44 (2.09%) Change Control
11 43 (2.04%) Project Management
12 41 (1.94%) CRM
12 41 (1.94%) ITSM
13 38 (1.80%) Continuous Improvement
14 35 (1.66%) Mobile Device Management
14 35 (1.66%) Ticket Management
15 34 (1.61%) Email Filtering
16 33 (1.56%) Disaster Recovery
17 29 (1.38%) Document Management
Programming Languages
1 307 (14.56%) SQL
2 51 (2.42%) PowerShell
3 35 (1.66%) C
4 34 (1.61%) JavaScript
5 27 (1.28%) VB
6 20 (0.95%) PHP
7 19 (0.90%) C#
7 19 (0.90%) Java
8 15 (0.71%) Perl
8 15 (0.71%) VBScript
9 13 (0.62%) PL/SQL
10 12 (0.57%) Shell Script
11 6 (0.28%) ABAP
11 6 (0.28%) C++
12 4 (0.19%) VBA
13 3 (0.14%) Python
13 3 (0.14%) T-SQL
13 3 (0.14%) VB.NET
13 3 (0.14%) VB6
14 2 (0.095%) VC++
Qualifications
1 307 (14.56%) Microsoft Certification
2 139 (6.59%) MCP
3 133 (6.31%) MCSE
4 128 (6.07%) MCSA
5 126 (5.97%) CCNA
5 126 (5.97%) Cisco Certification
6 121 (5.74%) Degree
7 96 (4.55%) Security Cleared
8 74 (3.51%) ITIL Certification
9 67 (3.18%) SC Cleared
10 40 (1.90%) MCITP
11 37 (1.75%) MCDST
11 37 (1.75%) MCTS
12 33 (1.56%) A+ Certification
13 28 (1.33%) ITIL Foundation Certificate
14 22 (1.04%) Network+ Certification
15 21 (1.00%) Citrix Certification
15 21 (1.00%) VMware Certified Professional (VCP)
16 20 (0.95%) CCA
17 11 (0.52%) MOS
Quality Assurance & Compliance
1 348 (16.50%) SLA
2 17 (0.81%) ISO/IEC 27001
3 7 (0.33%) PCI DSS
4 5 (0.24%) QA
5 4 (0.19%) COBIT
6 3 (0.14%) ISO/IEC 20000
7 2 (0.095%) Sarbanes-Oxley
8 1 (0.047%) GxP
8 1 (0.047%) ISO 9000
8 1 (0.047%) ISO 9001
System Software
1 1117 (52.96%) Active Directory
2 321 (15.22%) VMware Infrastructure
3 179 (8.49%) Hyper-V
4 97 (4.60%) XenApp
5 54 (2.56%) Terminal Services
6 48 (2.28%) XenDesktop
7 36 (1.71%) VMware ESXi
8 28 (1.33%) vSphere
9 21 (1.00%) VMware ESX
10 14 (0.66%) Virtual Desktop
11 13 (0.62%) XenServer
12 12 (0.57%) Virtual Servers
13 10 (0.47%) BitLocker
13 10 (0.47%) Microsoft App-V
13 10 (0.47%) Terminal Server
13 10 (0.47%) Virtual Machines
14 7 (0.33%) VMware Workstation
15 6 (0.28%) Microsoft Virtual Server
16 5 (0.24%) Samba
17 4 (0.19%) Squid
Systems Management
1 115 (5.45%) SCCM
2 39 (1.85%) Backup Exec
3 32 (1.52%) Norton AntiVirus
4 29 (1.38%) WSUS
5 18 (0.85%) FortiGate
6 11 (0.52%) SCOM
7 10 (0.47%) Cisco CUCM
8 8 (0.38%) Nagios
8 8 (0.38%) SCSM
8 8 (0.38%) Tivoli
9 7 (0.33%) Symantec Endpoint Protection
10 6 (0.28%) Casper Suite
10 6 (0.28%) McAfee ePO
11 5 (0.24%) AirWatch
11 5 (0.24%) Icinga
11 5 (0.24%) Microsoft Intune
11 5 (0.24%) Puppet
12 4 (0.19%) DameWare
12 4 (0.19%) Iperf
13 3 (0.14%) NetBackup
Vendors
1 1037 (49.17%) Microsoft
2 506 (23.99%) VMware
3 379 (17.97%) Citrix
4 323 (15.32%) Cisco
5 135 (6.40%) Apple
6 111 (5.26%) HP
7 79 (3.75%) Dell
8 63 (2.99%) Oracle
9 54 (2.56%) Avaya
10 51 (2.42%) Symantec
11 48 (2.28%) IBM
12 41 (1.94%) Juniper
13 39 (1.85%) Veeam
14 34 (1.61%) NetApp
15 33 (1.56%) EMC
16 32 (1.52%) Google
17 23 (1.09%) Adobe
18 20 (0.95%) ServiceNow
18 20 (0.95%) SolarWinds
18 20 (0.95%) SonicWALL
City, London
Harrington Starr
Salary: £20000 - £30000 per annum
Posted: 17 hours ago
Oxfordshire
Senitor Associates
Salary: £30000 per annum
Posted: 2 days ago
Manchester, Lancashire
Integrity IT Solutions
Salary: From £15,000 to £20,000 per annum
Posted: Yesterday
Brentford, Middlesex
Marcus Donald People
Salary: £21000 - £23000 per annum
Posted: Yesterday
London
Refreshing Recruitment
Salary: £28000 - £32000 per annum + Comprehensive Benefits
Posted: Yesterday
Manchester, Lancashire
Senitor Associates
Salary: £24000 per annum + pension, bonus, 28 days holiday
Posted: 3 days ago
Normanton, West Yorkshire
Greywood Associates Limited
Salary: £20000 - £22000 per annum + bens
Posted: Yesterday
Central London / West End
H&R Talent
Salary: From £25,000 to £27,000 per annum
Posted: 2 days ago
Chippenham, Wiltshire
Global Technology Solutions Ltd
Salary: £28000 - £30000 per annum + Benefits
Posted: Yesterday
Bradford, West Yorkshire
Senitor Associates
Salary: £20000 per annum
Posted: Yesterday
Brentwood, Essex
Complete Tech Limited
Salary: Up to £30,000 per annum + benefits
Posted: Yesterday
Central London / West End
Eligo Recruitment Ltd
Salary: £25000 - £26000 per annum + excellent benefits
Posted: Yesterday
Bradford, West Yorkshire
4it Recruitment Ltd
Salary: Up to £25,000 per annum + excellent training opportunities
Posted: Yesterday
Kettering, Northamptonshire
Big Red Recruitment
Salary: £24000 - £27000 per annum
Posted: 2 days ago
Kenilworth, Warwickshire
AHDB
Salary: From £25,000 to £30,000 per annum + benefits depending on experience
Posted: 2 days ago
Liverpool, Merseyside
Spring Technology
Salary: £19000.00 - £22000.00 per annum
Posted: 3 days ago
London
Opus IT Consulting
Salary: £25000.00 - £30000.00 per annum
Posted: 2 days ago
Peterborough, Cambridgeshire
Senitor Associates
Salary: £28000 per annum
Posted: 2 days ago
Bradford, West Yorkshire
360 Resourcing Solutions
Salary: £20k - 25k per year + Superb Benefits
Posted: Yesterday
Leeds, West Yorkshire
4it Recruitment Ltd
Salary: From £16,000 to £20,000 per annum plus additional benefits
Posted: 2 days ago
Bristol, Avon
Burns Sheehan
Salary: £20000.00 - £28000.00 per annum
Posted: 2 days ago
Tunbridge Wells, Kent
Spectrum IT Recruitment (South) Ltd
Salary: £20000 - £25000 per annum
Posted: 3 days ago
East London
Millshill Recruitment Ltd
Salary: From £32,000 to £35,000 per annum + Bens
Posted: 2 days ago
Staffordshire
Greywood Associates Limited
Salary: £17000 - £25000 per annum + Benefits
Posted: 5 days ago
Northampton, Northamptonshire
Burns Sheehan
Salary: £20000.00 - £28000.00 per annum
Posted: 2 days ago
Dartford, Kent
Senitor Associates
Salary: £23000 - £30000 per annum
Posted: Yesterday
Wilmslow, Cheshire
Adria Solutions Ltd
Salary: £17000 - £19000 per annum + Benefits
Posted: 2 days ago
City, London
Satigo Ltd
Salary: £34 - £36 per annum + OT + bonus + benefits
Posted: 3 days ago
Banbury, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: From £20,000 to £25,000 per annum
Posted: 2 days ago
Wokingham, Berkshire
Haybrook IT Resourcing Ltd
Salary: Up to £25,000 per annum + bonus + benefits
Posted: Yesterday