The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 23 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
23 Oct 2014
Same period 2013 Same period 2012
Second Line Support
Rank 261 326 350
Rank change year-on-year
+65 +24
Permanent jobs requiring a 2nd Line Support 1172 870 811
As % of all permanent IT jobs located in the UK 1.03% 0.81% 0.72%
As % of the Job Titles category 1.09% 0.86% 0.75%
Number of salaries quoted 977 792 709
Average salary £26,000 £25,000 £25,500
Average salary % change year-on-year
+4.00% -1.96%
90% offered a salary of more than £21,000 £21,250 £20,000
10% offered a salary of more than £35,000 £35,000 £32,500
UK excluding London average salary £25,000 £24,000 £24,000
% change year-on-year
+4.16% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
107888 101284 107679
As % of all permanent IT jobs located in the UK 94.54% 94.56% 95.26%
Number of salaries quoted 88197 84123 91717
Average salary £45,000 £43,500 £42,500
Average salary % change year-on-year
+3.44% +2.35%
90% offered a salary of more than £26,500 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the UK

2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support within the UK.

2nd Line Support Salary Trend in the UK

2nd Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support over the 3 months to 23 October 2014 within the UK.

2nd Line Support Salary Histogram in the UK

2nd Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the UK over the 3 months to 23 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +57 1092 £26,000 +4.00% 133
London +30 370 £27,500 +1.85% 30
South East +25 366 £26,000 +4.00% 40
Berkshire +48 121 £26,000 -13.33% 8
City of London +65 97 £30,000 +9.09% 10
Surrey -11 77 £28,000 +12.00% 11
South West +32 76 £24,000 -4.00% 14
Yorkshire -31 66 £22,500 - 9
West Yorkshire -8 60 £22,500 +4.65% 7
North West -15 60 £23,500 +4.44% 16
Hampshire -11 59 £25,500 +6.25% 8
East of England -22 57 £25,000 -1.96% 7
Bracknell +11 56 £27,500 -8.33%
West Midlands -10 52 £25,000 +13.63% 5
East Midlands +34 42 £23,500 - 8
Manchester +5 36 £23,000 +5.74% 10
Southampton +21 30 £25,000 +6.38% 4
Buckinghamshire +19 29 £25,250 -0.98% 4
Oxfordshire +21 28 £24,250 +1.57% 2
Hertfordshire -10 27 £28,500 +11.76% 1
Leeds -40 24 £22,500 +4.65% 4
Northamptonshire -3 23 £23,500 - 3
Reading -4 23 £27,250 -9.16% 5
East Sussex -8 22 £26,750 +5.94% 1
Wales +21 21 £23,000 - 1
Wiltshire +12 20 £24,000 -4.00% 2
Birmingham -1 19 £23,500 +2.17% 2
Wakefield - 19 £20,000 -
Northampton -15 18 £22,750 -3.19%
Farnborough +6 17 £30,000 +25.00% 2

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 23 October 2014, IT jobs within the UK that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 1840 (79.45%) Windows
2 1204 (51.99%) Active Directory
3 1054 (45.51%) Microsoft
4 774 (33.42%) MS Office
5 737 (31.82%) MS Excel
6 698 (30.14%) Windows 7
7 669 (28.89%) MS Exchange
8 584 (25.22%) Windows Server 2008
9 569 (24.57%) Windows XP
10 495 (21.37%) ITIL
11 487 (21.03%) VMware
12 406 (17.53%) Windows Server 2003
13 394 (17.01%) Citrix
14 344 (14.85%) SQL
15 342 (14.77%) TCP/IP
16 327 (14.12%) DNS
17 320 (13.82%) Microsoft Certification
18 313 (13.51%) Windows 8
19 308 (13.30%) Cisco
20 306 (13.21%) VMware Infrastructure
21 291 (12.56%) Finance
22 287 (12.39%) Windows Server 2012
23 285 (12.31%) Firewall
24 281 (12.13%) Blackberry
24 281 (12.13%) Exchange Server 2010
25 279 (12.05%) SLA
26 232 (10.02%) LAN
26 232 (10.02%) SQL Server
27 214 (9.24%) Apple
28 198 (8.55%) WAN

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 23 October 2014, IT jobs within the UK that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 669 (28.89%) MS Exchange
2 281 (12.13%) Exchange Server 2010
3 190 (8.20%) Exchange Server 2007
4 158 (6.82%) Blackberry Enterprise Server
5 127 (5.48%) Exchange Server 2003
6 114 (4.92%) IIS
7 99 (4.27%) SharePoint
8 85 (3.67%) Exchange Server 2013
9 42 (1.81%) Lync
10 36 (1.55%) IBM Notes
11 29 (1.25%) Live Communications Server
12 27 (1.17%) Apache
12 27 (1.17%) WorkSite
13 17 (0.73%) Exchange Server 2000
14 7 (0.30%) WebSphere
14 7 (0.30%) K2 blackpearl
15 5 (0.22%) SharePoint 2013
15 5 (0.22%) Tomcat
15 5 (0.22%) WebLogic
16 4 (0.17%) CMS
Applications
1 774 (33.42%) MS Office
2 737 (31.82%) MS Excel
3 78 (3.37%) MS PowerPoint
4 30 (1.30%) MS Visio
5 15 (0.65%) MS Project
6 7 (0.30%) Adobe Creative Suite
7 5 (0.22%) Acrobat
Business Applications
1 6 (0.26%) Dynamics CRM
2 5 (0.22%) Dynamics AX
3 4 (0.17%) SAP Oil and Gas
3 4 (0.17%) Dynamics NAV
4 2 (0.086%) Line 500
4 2 (0.086%) Remedy ITSM
5 1 (0.043%) Temenos T24
5 1 (0.043%) SAP BPC
5 1 (0.043%) Sage 200
5 1 (0.043%) SalesLogix
5 1 (0.043%) Agresso
5 1 (0.043%) Oracle EBS
5 1 (0.043%) Summit
5 1 (0.043%) Dynamics GP
5 1 (0.043%) Line 50
Cloud Services
1 78 (3.37%) Office 365
2 33 (1.42%) SaaS
3 18 (0.78%) Microsoft Azure
4 11 (0.47%) PaaS
5 10 (0.43%) IaaS
6 7 (0.30%) Google Apps
7 6 (0.26%) Cloud Computing
Communications & Networking
1 342 (14.77%) TCP/IP
2 327 (14.12%) DNS
3 285 (12.31%) Firewall
4 232 (10.02%) LAN
5 198 (8.55%) WAN
6 196 (8.46%) DHCP
7 187 (8.07%) VPN
8 135 (5.83%) Internet
9 117 (5.05%) SAN
10 94 (4.06%) VoIP
11 56 (2.42%) Wireless
12 38 (1.64%) IP Telephony
13 34 (1.47%) ADSL
14 30 (1.30%) Network Security
15 29 (1.25%) Wi-Fi
16 26 (1.12%) NAS
17 24 (1.04%) VLAN
18 23 (0.99%) Broadband
19 21 (0.91%) IPsec
20 17 (0.73%) SSL
Database & Business Intelligence
1 232 (10.02%) SQL Server
2 43 (1.86%) MySQL
3 27 (1.17%) SQL Server 2005
4 17 (0.73%) SQL Server 2008
4 17 (0.73%) Crystal Reports
5 16 (0.69%) Oracle Database
6 11 (0.47%) SQL Server 2000
7 10 (0.43%) Data Warehouse
8 9 (0.39%) Relational Database
9 7 (0.30%) SQL Server 2012
10 5 (0.22%) SQL Server Reporting Services
11 4 (0.17%) MS Access
11 4 (0.17%) MarkLogic
11 4 (0.17%) SQL Server Analysis Services
11 4 (0.17%) Big Data
12 3 (0.13%) SQL Server Integration Services
13 2 (0.086%) Hadoop
13 2 (0.086%) MongoDB
13 2 (0.086%) Microsoft Analysis Services
13 2 (0.086%) Informix
Development Applications
1 7 (0.30%) Visual Studio
1 7 (0.30%) Team Foundation Server
2 5 (0.22%) Subversion
2 5 (0.22%) Eclipse
3 4 (0.17%) FishEye
3 4 (0.17%) Talend Open Studio
4 2 (0.086%) JIRA
4 2 (0.086%) Toad
4 2 (0.086%) LabVIEW
General
1 291 (12.56%) Finance
2 103 (4.45%) Telecoms
3 101 (4.36%) Retail
4 78 (3.37%) Banking
5 75 (3.24%) Law
6 62 (2.68%) Legal
7 29 (1.25%) Marketing
8 23 (0.99%) Manufacturing
9 22 (0.95%) Back Office
10 19 (0.82%) Advertising
11 17 (0.73%) Publishing
12 10 (0.43%) Financial Institution
13 6 (0.26%) Electronics
13 6 (0.26%) Automotive
13 6 (0.26%) Investment Banking
14 5 (0.22%) German Language
14 5 (0.22%) Retail Banking
14 5 (0.22%) Front Office
15 3 (0.13%) Games
15 3 (0.13%) Greek Language
Libraries, Frameworks & Software Standards
1 68 (2.94%) .NET
2 30 (1.30%) XML
3 23 (0.99%) HTML
3 23 (0.99%) ASP.NET
4 22 (0.95%) CSS
5 21 (0.91%) Web Services
6 11 (0.47%) .NET Framework
6 11 (0.47%) Software Packaging
7 10 (0.43%) FIX Protocol
8 9 (0.39%) Application Packaging
9 8 (0.35%) SOAP
10 6 (0.26%) Spring
11 4 (0.17%) WSE
11 4 (0.17%) J2EE
12 3 (0.13%) XSLT
13 2 (0.086%) Flash
13 2 (0.086%) HTML5
14 1 (0.043%) ADO.NET Entity Framework
14 1 (0.043%) jQuery
14 1 (0.043%) Oracle Fusion
Miscellaneous
1 281 (12.13%) Blackberry
2 105 (4.53%) Analytical Skills
3 77 (3.32%) iPhone
4 45 (1.94%) Clustering
5 38 (1.64%) Video Conferencing
6 37 (1.60%) Fat Client
6 37 (1.60%) Thin Client
7 36 (1.55%) iPad
8 29 (1.25%) Computer Science
9 25 (1.08%) PDA
9 25 (1.08%) Enterprise Software
10 24 (1.04%) Management Information System
10 24 (1.04%) Handset
11 23 (0.99%) Replication
12 17 (0.73%) Statistics
13 15 (0.65%) EPoS
14 13 (0.56%) Client/Server
14 13 (0.56%) EqualLogic
15 12 (0.52%) AS400
15 12 (0.52%) Mathematics
Operating Systems
1 1840 (79.45%) Windows
2 698 (30.14%) Windows 7
3 584 (25.22%) Windows Server 2008
4 569 (24.57%) Windows XP
5 406 (17.53%) Windows Server 2003
6 313 (13.51%) Windows 8
7 287 (12.39%) Windows Server 2012
8 187 (8.07%) Linux
9 139 (6.00%) Windows Vista
10 102 (4.40%) Mac OS X
11 93 (4.02%) UNIX
12 72 (3.11%) Android
13 55 (2.37%) Windows 2000 Server
14 50 (2.16%) Windows 2000
15 33 (1.42%) Mac OS
16 24 (1.04%) Red Hat Enterprise Linux
16 24 (1.04%) Apple iOS
17 16 (0.69%) VMS
18 13 (0.56%) Windows Mobile
19 12 (0.52%) Solaris
Processes & Methodologies
1 495 (21.37%) ITIL
2 111 (4.79%) Service Delivery
3 97 (4.19%) Incident Management
4 95 (4.10%) Service Management
5 61 (2.63%) Time Management
6 56 (2.42%) CRM
6 56 (2.42%) Problem Management
7 53 (2.29%) Software Deployment
8 43 (1.86%) Change Control
8 43 (1.86%) Release Management
9 41 (1.77%) Root Cause Analysis
10 40 (1.73%) Disaster Recovery
11 38 (1.64%) Asset Management
12 36 (1.55%) Software Distribution
13 34 (1.47%) Mentoring
14 33 (1.42%) High Availability
14 33 (1.42%) Change Management
15 32 (1.38%) Migration
16 31 (1.34%) Kalman Filter
17 28 (1.21%) Continuous Improvement
Programming Languages
1 344 (14.85%) SQL
2 55 (2.37%) Java
3 41 (1.77%) PowerShell
4 38 (1.64%) C
5 36 (1.55%) C#
6 25 (1.08%) JavaScript
7 23 (0.99%) T-SQL
8 20 (0.86%) VB
9 17 (0.73%) VBScript
9 17 (0.73%) PHP
10 16 (0.69%) VB.NET
11 14 (0.60%) Bash Shell
12 12 (0.52%) VBA
13 7 (0.30%) Perl
14 6 (0.26%) PL/SQL
15 5 (0.22%) Python
15 5 (0.22%) VB6
16 3 (0.13%) Ruby
17 2 (0.086%) PHP5
17 2 (0.086%) MATLAB
Qualifications
1 320 (13.82%) Microsoft Certification
2 185 (7.99%) MCSE
3 168 (7.25%) MCP
4 157 (6.78%) Security Cleared
5 123 (5.31%) MCITP
5 123 (5.31%) Degree
6 103 (4.45%) Cisco Certification
7 101 (4.36%) MCSA
8 100 (4.32%) CCNA
9 89 (3.84%) SC Cleared
10 71 (3.07%) DV Cleared
11 69 (2.98%) MCTS
12 41 (1.77%) ITIL Certification
13 38 (1.64%) A+ Certification
14 18 (0.78%) Network+ Certification
14 18 (0.78%) VMware Certified Professional (VCP)
14 18 (0.78%) MCDST
15 16 (0.69%) Citrix Certification
16 15 (0.65%) ITIL Foundation Certificate
17 11 (0.47%) CCA
Quality Assurance & Compliance
1 279 (12.05%) SLA
2 26 (1.12%) ISO/IEC 27001
3 17 (0.73%) ISO 9001
4 14 (0.60%) QA
5 4 (0.17%) Sarbanes-Oxley
6 2 (0.086%) HL7
6 2 (0.086%) DICOM
System Software
1 1204 (51.99%) Active Directory
2 306 (13.21%) VMware Infrastructure
3 101 (4.36%) Hyper-V
4 93 (4.02%) XenApp
5 75 (3.24%) vSphere
6 61 (2.63%) Terminal Services
7 36 (1.55%) XenDesktop
8 33 (1.42%) VMware ESXi
9 13 (0.56%) vCloud
9 13 (0.56%) VMware ESX
9 13 (0.56%) XenServer
9 13 (0.56%) Citrix Presentation Server
10 12 (0.52%) Microsoft App-V
11 9 (0.39%) Firmware
12 7 (0.30%) VMware Workstation
13 4 (0.17%) Microsoft Virtual Server
14 2 (0.086%) VMware Server
14 2 (0.086%) Terminal Server
14 2 (0.086%) KVM
15 1 (0.043%) Forefront TMG
Systems Management
1 166 (7.17%) SCCM
2 96 (4.15%) Backup Exec
3 47 (2.03%) Norton AntiVirus
4 45 (1.94%) Systems Management Server (SMS)
5 41 (1.77%) WSUS
6 39 (1.68%) OpenView Configuration Management
7 27 (1.17%) SCOM
8 16 (0.69%) NetBackup
9 10 (0.43%) Casper Suite
10 8 (0.35%) Tivoli
11 7 (0.30%) MOM
11 7 (0.30%) OpenView
11 7 (0.30%) Nagios
12 6 (0.26%) HP Data Protector
13 5 (0.22%) ServiceCenter
13 5 (0.22%) ARCserve
14 3 (0.13%) CiscoWorks
14 3 (0.13%) DameWare
14 3 (0.13%) Dollar Universe
14 3 (0.13%) Symantec Enterprise Vault
Vendors
1 1054 (45.51%) Microsoft
2 487 (21.03%) VMware
3 394 (17.01%) Citrix
4 308 (13.30%) Cisco
5 214 (9.24%) Apple
6 174 (7.51%) HP
7 115 (4.97%) Symantec
8 80 (3.45%) Dell
9 66 (2.85%) Avaya
10 65 (2.81%) Fujitsu
11 62 (2.68%) McAfee
12 52 (2.25%) Juniper
13 50 (2.16%) Oracle
13 50 (2.16%) Veeam
14 48 (2.07%) Bloomberg
15 39 (1.68%) Sophos
16 38 (1.64%) Reuters
17 37 (1.60%) Mitel
18 36 (1.55%) Lotus
19 34 (1.47%) Remedy
Leeds, West Yorkshire
4it Recruitment Ltd
Salary: From £20,000 to £25,000 per annum plus additional benefits
Posted: 4 hours ago
Oxford, Oxfordshire
Clearwater People Solutions
Salary: £25000 - £30000 Per Annum
Posted: 6 hours ago
Farnborough, Hampshire
Coal IT Services
Salary: From £25,000 to £30,000 per annum
Posted: 6 hours ago
London
Coal IT Services
Salary: From £25,000 to £30,000 per annum + benefits
Posted: 6 hours ago
Addlestone, Surrey
Steria
Salary: From £22,000 to £25,000 per annum
Posted: 9 hours ago
City, London
Oscar Associates (UK) Ltd
Salary: £22000 - £27000 per annum + Benefits
Posted: 9 hours ago
Reading, Berkshire
Oscar Associates (UK) Ltd
Salary: £26000 - £30000 per annum + Benefits
Posted: 9 hours ago
Central London / West End
Latcom Ltd
Salary: From £30,000 to £35,000 per annum + Good Benefits
Posted: 10 hours ago
Manchester, Lancashire
Senitor Associates
Salary: £18000 - £25000 per annum + Pension, Microsoft Training
Posted: 12 hours ago
Reigate, Surrey
Circle Recruitment
Salary: £25000 - £28000 per annum + Pension, Healthcare, 23 days
Posted: Yesterday
Manchester, Lancashire
Roc Search
Salary: £22000 per annum
Posted: Yesterday
London
Harvey Nash plc
Salary: £38000 - £43000 per annum + bens + bonus
Posted: Yesterday
Reading, Berkshire
Circle Recruitment
Salary: £20000 - £24000 per annum
Posted: Yesterday
Ipswich, Suffolk
Coal IT Services
Salary: From £22,000 to £30,000 per annum + Bonus & Excellent Benefits Package
Posted: Yesterday
Nottingham, Nottinghamshire
TDX Group
Salary: Unspecified Competitive + bonus up to 20%, pension, private healthcare
Posted: Yesterday
East London
Connect Support Services Ltd
Posted: Yesterday
Slough, Berkshire
QUANTICA
Salary: £26000 - £34000 per annum
Posted: Yesterday
Heckmondwike, West Yorkshire
Senitor Associates
Salary: £20000 per annum
Posted: Yesterday
Leeds, West Yorkshire
Senitor Associates
Salary: £18000 per annum
Posted: Yesterday
Wrexham, Clwyd
Senitor Associates
Salary: £20000 - £25000 per annum + 25 days holiday
Posted: Yesterday