The statistics below represent IT jobs advertised across the UK that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 18 January 2017 with a comparison to same period over 2 years.

3 months to
18 Jan 2017
Same period 2016 Same period 2015
Second Line Support
UK
Rank 304 271 252
Rank change year-on-year
-33 -19
Permanent jobs requiring a 2nd Line Support 844 1196 1319
As % of all permanent IT jobs located in the UK 1.00% 1.19% 1.28%
As % of the Job Titles category 1.04% 1.24% 1.32%
Number of salaries quoted 771 1086 1144
Median salary £26,500 £27,000 £26,000
Median salary % change year-on-year
-1.85% +3.84%
90% offered a salary of more than £21,500 £21,500 £21,000
10% offered a salary of more than £34,000 £37,500 £35,000
UK excluding London median salary £25,000 £25,125 £25,000
% change year-on-year
-0.49% +0.50%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
81089 96565 99662
As % of all permanent IT jobs located in the UK 96.45% 96.45% 96.68%
Number of salaries quoted 67342 81085 82844
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £69,500 £70,000
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

2nd Line Support
Jobs Demand Trend

The demand trend of job ads that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in the UK

2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support within the UK.

2nd Line Support Salary Trend in the UK

2nd Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support over the 3 months to 18 January 2017 within the UK.

2nd Line Support Salary Histogram in the UK

2nd Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the UK over the 3 months to 18 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -24 803 £26,800 -0.74% 107
London -56 254 £30,000 +3.44% 24
South East 0 216 £26,000 -3.70% 24
North West -30 82 £23,000 -1.07% 10
Surrey +29 74 £27,500 -1.78% 7
Yorkshire +32 73 £25,000 +2.04% 14
South West +5 63 £25,000 +4.16% 6
Manchester -48 50 £22,500 -5.26% 7
West Yorkshire +33 49 £25,000 +2.04% 11
East of England -4 46 £26,500 -3.63% 13
Leeds +40 43 £26,000 +6.12% 5
West Midlands -15 39 £25,000 - 7
City of London +1 37 £29,000 -10.76% 6
Hampshire -13 36 £25,000 -5.66% 6
Berkshire -1 27 £27,500 -3.50% 2
West Sussex +24 26 £24,125 -14.60% 2
Hertfordshire +2 26 £27,500 -1.78% 2
East Midlands -10 25 £24,500 +2.08% 6
Wiltshire +17 22 £25,000 -1.96% 2
North Yorkshire -5 22 £25,000 +4.71% 1
Cheshire +25 20 £22,500 - 1
Weybridge +18 20 £27,500 +1.85% 1
Gloucestershire +3 19 £23,000 +27.77% 1
Reigate +33 18 £22,750 -21.55%
Gloucester +2 18 £22,000 -41.33% 1
Oxfordshire +31 17 £24,500 -4.85% 5
Stockport +24 17 £22,500 -
Kent +19 17 £25,000 -6.54%
Farnborough -12 17 £25,000 -4.76% 1
Scotland +38 16 £25,451 +6.04% 1

2nd Line Support Skill Set
Top 30 Related IT Skills

For the 6 months to 18 January 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 2nd Line Support in the job title.

1 1517 (79.97%) Windows
2 1091 (57.51%) Active Directory
3 971 (51.19%) Microsoft
4 670 (35.32%) Windows Server
5 624 (32.89%) MS Exchange
6 609 (32.10%) Windows 7
7 566 (29.84%) MS Office
8 497 (26.20%) MS Excel
9 492 (25.94%) VMware
10 475 (25.04%) ITIL
11 464 (24.46%) Windows Server 2008
12 365 (19.24%) Citrix
13 362 (19.08%) Windows Server 2012
14 341 (17.98%) Office 365
15 324 (17.08%) Cisco
16 281 (14.81%) TCP/IP
16 281 (14.81%) Firewall
17 280 (14.76%) VMware Infrastructure
18 257 (13.55%) Microsoft Certification
19 248 (13.07%) SLA
20 244 (12.86%) Windows 8
21 225 (11.86%) SQL
22 224 (11.81%) Exchange Server 2010
23 222 (11.70%) DNS
24 218 (11.49%) Finance
25 204 (10.75%) Windows Server 2003
26 199 (10.49%) WAN
27 193 (10.17%) LAN
28 187 (9.86%) Hyper-V
29 180 (9.49%) SQL Server

2nd Line Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 624 (32.89%) MS Exchange
2 224 (11.81%) Exchange Server 2010
3 134 (7.06%) Exchange Server 2013
4 110 (5.80%) Exchange Server 2007
5 105 (5.54%) SharePoint
6 70 (3.69%) Skype for Business
7 61 (3.22%) IIS
8 46 (2.42%) Blackberry Enterprise Server
9 42 (2.21%) Exchange Server 2003
10 19 (1.00%) IBM Notes
11 14 (0.74%) Apache
11 14 (0.74%) SharePoint 2013
12 12 (0.63%) SharePoint 2010
13 9 (0.47%) BizTalk Server
13 9 (0.47%) Tomcat
14 8 (0.42%) WebSphere
15 6 (0.32%) SharePoint Server
16 5 (0.26%) IBM Domino
17 3 (0.16%) JBoss
17 3 (0.16%) WebLogic
Applications
1 566 (29.84%) MS Office
2 497 (26.20%) MS Excel
3 20 (1.05%) MS PowerPoint
4 15 (0.79%) Adobe Creative Suite
5 8 (0.42%) Final Cut Pro
5 8 (0.42%) MS Visio
6 2 (0.11%) AutoCAD
6 2 (0.11%) InfoPath
7 1 (0.053%) InCopy
7 1 (0.053%) Mozilla Thunderbird
Business Applications
1 10 (0.53%) Dynamics CRM
2 8 (0.42%) SAP Oil and Gas
3 7 (0.37%) Visualfiles
4 5 (0.26%) Dynamics AX
5 2 (0.11%) Northgate Housing
5 2 (0.11%) Retail-J
5 2 (0.11%) Temenos T24
6 1 (0.053%) Dynamics NAV
6 1 (0.053%) Infor M3
6 1 (0.053%) JDE OneWorld
6 1 (0.053%) Maximo
6 1 (0.053%) Movex
6 1 (0.053%) Remedy ITSM
6 1 (0.053%) SAP Business One
Cloud Services
1 341 (17.98%) Office 365
2 28 (1.48%) Microsoft Azure
3 18 (0.95%) SaaS
4 16 (0.84%) Amazon AWS
5 8 (0.42%) Cloud Computing
5 8 (0.42%) Mimecast
6 4 (0.21%) Adobe Creative Cloud
6 4 (0.21%) G Suite
7 3 (0.16%) IaaS
7 3 (0.16%) PaaS
8 2 (0.11%) Azure Active Directory
9 1 (0.053%) Amazon CloudWatch
9 1 (0.053%) Amazon EC2
9 1 (0.053%) Amazon S3
9 1 (0.053%) AWS CloudFormation
9 1 (0.053%) AWS Elastic Beanstalk
9 1 (0.053%) Dropbox
9 1 (0.053%) Virtual Private Cloud
Communications & Networking
1 281 (14.81%) Firewall
1 281 (14.81%) TCP/IP
2 222 (11.70%) DNS
3 199 (10.49%) WAN
4 193 (10.17%) LAN
5 177 (9.33%) DHCP
6 168 (8.86%) VoIP
7 137 (7.22%) VPN
8 76 (4.01%) Internet
9 73 (3.85%) SAN
10 58 (3.06%) Wireless
11 48 (2.53%) Skype
12 40 (2.11%) VLAN
13 39 (2.06%) Remote Desktop
13 39 (2.06%) Wi-Fi
14 29 (1.53%) Network Security
15 28 (1.48%) IP Telephony
16 22 (1.16%) ADSL
16 22 (1.16%) SMTP
17 20 (1.05%) BGP
Database & Business Intelligence
1 180 (9.49%) SQL Server
2 38 (2.00%) SQL Server 2008
3 22 (1.16%) SQL Server 2012
4 20 (1.05%) MySQL
4 20 (1.05%) SQL Server Reporting Services
5 13 (0.69%) Crystal Reports
6 11 (0.58%) SQL Server 2005
7 10 (0.53%) MS Access
8 8 (0.42%) SQL Server Integration Services
9 5 (0.26%) PostgreSQL
9 5 (0.26%) Relational Database
10 4 (0.21%) Big Data
10 4 (0.21%) Hadoop
10 4 (0.21%) Oracle Database
10 4 (0.21%) SQL Server 2000
10 4 (0.21%) SQL Server 2016
11 3 (0.16%) Oracle Reports
11 3 (0.16%) RDBMS
12 2 (0.11%) NoSQL
12 2 (0.11%) UniData
Development Applications
1 4 (0.21%) JIRA
2 2 (0.11%) MSI
2 2 (0.11%) Visual Studio
3 1 (0.053%) SQL Server Management Studio (SSMS)
3 1 (0.053%) Team Foundation Server
General
1 218 (11.49%) Finance
2 95 (5.01%) Telecoms
3 77 (4.06%) Law
4 76 (4.01%) Retail
5 52 (2.74%) Legal
6 42 (2.21%) Banking
7 27 (1.42%) Manufacturing
8 24 (1.27%) German Language
9 21 (1.11%) French Language
10 20 (1.05%) Advertising
11 17 (0.90%) Marketing
12 13 (0.69%) Front Office
13 11 (0.58%) Financial Institution
14 10 (0.53%) Back Office
15 9 (0.47%) Electronics
16 7 (0.37%) Italian Language
16 7 (0.37%) Publishing
16 7 (0.37%) Retail Banking
17 3 (0.16%) Automotive
17 3 (0.16%) Billing
Libraries, Frameworks & Software Standards
1 40 (2.11%) HTML
2 31 (1.63%) .NET
3 22 (1.16%) Software Packaging
4 19 (1.00%) CSS
5 14 (0.74%) Web Services
6 13 (0.69%) XML
7 12 (0.63%) jQuery
8 9 (0.47%) ASP.NET
8 9 (0.47%) HTML5
9 5 (0.26%) .NET Framework
9 5 (0.26%) EDI
10 3 (0.16%) COM
10 3 (0.16%) CSS3
10 3 (0.16%) REST
10 3 (0.16%) XSL
11 2 (0.11%) FIX Protocol
11 2 (0.11%) SOAP
12 1 (0.053%) EDIFACT
12 1 (0.053%) JSON
12 1 (0.053%) X-Windows
Miscellaneous
1 106 (5.59%) Analytical Skills
1 106 (5.59%) Blackberry
2 84 (4.43%) Driving Licence
3 59 (3.11%) iPhone
4 49 (2.58%) Management Information System
5 35 (1.85%) Data Centre
5 35 (1.85%) iPad
6 33 (1.74%) Video Conferencing
7 26 (1.37%) Smartphone
8 22 (1.16%) Statistics
9 20 (1.05%) EPoS
9 20 (1.05%) Replication
10 19 (1.00%) Computer Science
10 19 (1.00%) Fat Client
10 19 (1.00%) Thin Client
11 16 (0.84%) Enterprise Storage
12 14 (0.74%) CMDB
13 12 (0.63%) Client/Server
13 12 (0.63%) Handset
13 12 (0.63%) iSeries
Operating Systems
1 1517 (79.97%) Windows
2 670 (35.32%) Windows Server
3 609 (32.10%) Windows 7
4 464 (24.46%) Windows Server 2008
5 362 (19.08%) Windows Server 2012
6 244 (12.86%) Windows 8
7 204 (10.75%) Windows Server 2003
8 176 (9.28%) Windows 10
9 173 (9.12%) Windows XP
10 157 (8.28%) Linux
11 92 (4.85%) Android
12 70 (3.69%) Mac OS X
13 56 (2.95%) Unix
14 50 (2.64%) Apple iOS
15 37 (1.95%) Windows Vista
16 34 (1.79%) Mac OS
17 27 (1.42%) Windows 2000
18 24 (1.27%) Windows Mobile
19 23 (1.21%) Windows 2000 Server
20 13 (0.69%) Windows Phone
Processes & Methodologies
1 475 (25.04%) ITIL
2 154 (8.12%) Service Management
3 86 (4.53%) Problem Management
4 73 (3.85%) Service Delivery
5 54 (2.85%) ITIL V3
6 53 (2.79%) Change Management
6 53 (2.79%) ITSM
7 50 (2.64%) Incident Management
7 50 (2.64%) Time Management
8 48 (2.53%) Continuous Improvement
9 47 (2.48%) CRM
10 45 (2.37%) Mentoring
11 43 (2.27%) Change Control
12 40 (2.11%) Line Management
12 40 (2.11%) Workflow
13 38 (2.00%) Project Management
14 31 (1.63%) Disaster Recovery
15 27 (1.42%) Kalman Filter
16 25 (1.32%) Asset Management
17 23 (1.21%) Stakeholder Management
Programming Languages
1 225 (11.86%) SQL
2 48 (2.53%) PowerShell
3 25 (1.32%) C#
4 19 (1.00%) JavaScript
5 14 (0.74%) C
6 9 (0.47%) T-SQL
7 8 (0.42%) VB
7 8 (0.42%) VBA
8 7 (0.37%) C++
8 7 (0.37%) Java
9 6 (0.32%) Perl
9 6 (0.32%) Python
10 4 (0.21%) Shell Script
10 4 (0.21%) VBScript
11 3 (0.16%) Bash Shell
12 2 (0.11%) PHP
12 2 (0.11%) PL/SQL
12 2 (0.11%) VB.NET
12 2 (0.11%) X++
13 1 (0.053%) XAML
Qualifications
1 257 (13.55%) Microsoft Certification
2 150 (7.91%) MCP
3 131 (6.91%) MCSE
4 130 (6.85%) Cisco Certification
5 124 (6.54%) CCNA
6 92 (4.85%) MCSA
7 86 (4.53%) Degree
8 71 (3.74%) MCITP
9 55 (2.90%) Security Cleared
10 38 (2.00%) ITIL Certification
11 37 (1.95%) SC Cleared
12 31 (1.63%) A+ Certification
13 28 (1.48%) MCTS
14 20 (1.05%) MCDST
15 15 (0.79%) CCNP
15 15 (0.79%) DV Cleared
16 14 (0.74%) Network+ Certification
16 14 (0.74%) VMware Certified Professional (VCP)
17 8 (0.42%) CCA
17 8 (0.42%) DBS Check
Quality Assurance & Compliance
1 248 (13.07%) SLA
2 15 (0.79%) QA
3 7 (0.37%) ISO/IEC 27001
4 5 (0.26%) ISO 9001
5 3 (0.16%) ISO 9000
5 3 (0.16%) PCI DSS
6 2 (0.11%) COBIT
6 2 (0.11%) DICOM
6 2 (0.11%) Disclosure Scotland
6 2 (0.11%) HL7
7 1 (0.053%) Data Quality
7 1 (0.053%) Sarbanes-Oxley
7 1 (0.053%) SSAE 16
System Software
1 1091 (57.51%) Active Directory
2 280 (14.76%) VMware Infrastructure
3 187 (9.86%) Hyper-V
4 101 (5.32%) XenApp
5 52 (2.74%) vSphere
6 41 (2.16%) XenDesktop
7 32 (1.69%) Terminal Services
7 32 (1.69%) VMware ESXi
8 20 (1.05%) Terminal Server
9 19 (1.00%) Virtual Desktop
10 7 (0.37%) Virtual Machines
10 7 (0.37%) VMware ESX
11 5 (0.26%) Firmware
11 5 (0.26%) VMware Workstation
12 4 (0.21%) Virtual Servers
12 4 (0.21%) XenServer
13 3 (0.16%) Squid
14 2 (0.11%) BlackBerry Internet Service
14 2 (0.11%) Microsoft Virtual Server
14 2 (0.11%) Xen
Systems Management
1 156 (8.22%) SCCM
2 29 (1.53%) Backup Exec
3 26 (1.37%) WSUS
4 22 (1.16%) Norton AntiVirus
5 16 (0.84%) SCOM
6 13 (0.69%) Nagios
6 13 (0.69%) NetBackup
7 8 (0.42%) AirWatch
8 7 (0.37%) DameWare
8 7 (0.37%) Tivoli
9 4 (0.21%) Cisco UCCE
9 4 (0.21%) OpenView
9 4 (0.21%) XenMobile
10 3 (0.16%) Casper Suite
10 3 (0.16%) FortiGate
10 3 (0.16%) Microsoft Intune
10 3 (0.16%) Perfmon
10 3 (0.16%) Symantec Endpoint Protection
10 3 (0.16%) Systems Management Server (SMS)
11 2 (0.11%) Sysprep
Vendors
1 971 (51.19%) Microsoft
2 492 (25.94%) VMware
3 365 (19.24%) Citrix
4 324 (17.08%) Cisco
5 140 (7.38%) Apple
6 84 (4.43%) HP
7 60 (3.16%) Dell
8 49 (2.58%) Avaya
9 41 (2.16%) Mitel
10 40 (2.11%) Symantec
11 38 (2.00%) Juniper
11 38 (2.00%) Veeam
12 35 (1.85%) Sage
13 32 (1.69%) IBM
14 28 (1.48%) CheckPoint
15 25 (1.32%) NetApp
16 24 (1.27%) ServiceNow
17 23 (1.21%) SonicWALL
18 22 (1.16%) Adobe
18 22 (1.16%) Google
Cambridge, Cambridgeshire
Senitor Associates
Posted: 22 hours ago
Solihull, West Midlands (County)
Rullion IT Plus
Salary: £25000 - £30000 per annum
Posted: 12 hours ago
Braintree, Essex
Pure Resourcing Solutions
Salary: £25000 - £28000 per annum
Posted: 16 hours ago
Leeds, West Yorkshire
4it Recruitment Ltd
Salary: Up to £25,000 per annum + pension + excellent training opportunities
Posted: 21 hours ago
City, London
Harvey Nash plc
Salary: £28000 per annum
Posted: 20 hours ago
Leeds, West Yorkshire
4it Recruitment Ltd
Salary: From £17,000 to £19,000 per annum plus additional benefits
Posted: Yesterday
Cambridge, Cambridgeshire
Senitor Associates
Posted: 2 days ago
Tyne and Wear
Nigel Frank International Ltd
Posted: 2 days ago
Derby, Derbyshire
Senitor Associates
Salary: £19000 - £25000 per annum
Posted: 2 days ago
Leeds, West Yorkshire
onezeero.
Salary: £20000 - £22000 per annum + benefits
Posted: Yesterday
St. Neots, Cambridgeshire
Aria Select Ltd
Salary: From £23,000 to £30,000 per annum
Posted: 19 hours ago
London
Harvey Nash plc
Salary: £35000 - £45000 per annum
Posted: 15 hours ago
Halifax, West Yorkshire
Senitor Associates
Salary: £20000 - £25000 per annum
Posted: 2 days ago
Bellshill, Lanarkshire
Search Consultancy
Salary: Excellent rate plus benefits
Posted: Yesterday
South East London
Eligo Recruitment Ltd
Salary: £20000 - £25000 per annum
Posted: 13 hours ago
London
Bluetownonline
Salary: £26000 - £34000 per annum
Posted: 13 hours ago
Wetherby, West Yorkshire
Greywood Associates Limited
Salary: £24000 - £27000 per annum + bens
Posted: 22 hours ago
Bedford, Bedfordshire
IT Talent Solutions
Salary: From £25,000 to £28,000 per annum + benefits
Posted: Yesterday
Crawley, West Sussex
Senitor Associates
Salary: £24000 per annum
Posted: Yesterday
Abingdon, Oxfordshire
Corriculo
Salary: From £18,000 to £24,000 per annum
Posted: 2 days ago
Fareham, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £19500 - £21000 per annum + Benefits
Posted: Yesterday
Bedford, Bedfordshire
ARC IT Recruitment Ltd
Salary: uP TO £30K Plus Excellent Benefits
Posted: 2 days ago
Hereford, Herefordshire
Redrock Consulting Ltd
Salary: £23000 - £35000 per annum + Good Benefits
Posted: Yesterday
City, London
Itecco
Salary: £33000 per annum
Posted: 2 days ago
Surrey
Proactive Appointments
Salary: £28000 per annum + Benefits
Posted: 18 hours ago
Birmingham, West Midlands (County)
TEKsystems
Salary: £20000 - £25000 per annum + Benefits
Posted: 2 days ago
Manchester, Lancashire
HAYS INFORMATION TECHNOLOGY
Salary: £20000.00 - £25000.00 per annum
Posted: 2 days ago
Sheffield, South Yorkshire
Spring Technology
Salary: £20000.00 - £25000.00 per annum
Posted: Yesterday
North East
Graham Matthews
Salary: From £26,000 to £29,000 per annum
Posted: 2 days ago
Abingdon, Oxfordshire
MARS Technical Recruitment
Salary: From £25,000 to £29,000 per annum Include bonus, plus benefits (holida
Posted: Yesterday