The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 1 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 May 2015
Same period 2014 Same period 2013
Second Line Support
Rank 267 307 339
Rank change year-on-year
+40 +32
Permanent jobs requiring a 2nd Line Support 1169 1081 837
As % of all permanent IT jobs located in the UK 1.06% 0.91% 0.75%
As % of the Job Titles category 1.12% 0.96% 0.79%
Number of salaries quoted 1052 960 732
Average salary £26,000 £25,000 £26,000
Average salary % change year-on-year
+4.00% -3.84%
90% offered a salary of more than £20,500 £20,500 £20,000
10% offered a salary of more than £35,000 £35,000 £40,000
UK excluding London average salary £25,000 £24,000 £24,500
% change year-on-year
+4.16% -2.04%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
104266 112858 106109
As % of all permanent IT jobs located in the UK 94.63% 94.61% 94.74%
Number of salaries quoted 85211 91758 88345
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,896 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the UK

2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support within the UK.

2nd Line Support Salary Trend in the UK

2nd Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support over the 3 months to 1 May 2015 within the UK.

2nd Line Support Salary Histogram in the UK

2nd Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the UK over the 3 months to 1 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +29 1133 £26,000 +4.00% 132
London +47 466 £28,500 +3.63% 45
South East +24 282 £26,500 +6.00% 32
South West +50 95 £21,500 -6.52% 7
East of England -7 88 £25,000 +3.09% 12
Surrey +36 72 £26,000 +10.63% 7
City of London +43 70 £31,500 +5.00% 11
North West -24 59 £24,000 +4.34% 13
Berkshire -6 53 £27,500 - 6
Yorkshire -10 53 £22,000 -2.22% 10
West Midlands -6 51 £22,500 -4.25% 12
West Yorkshire +1 43 £21,500 - 6
East Midlands +25 40 £25,000 +6.38% 1
Manchester -16 38 £24,000 +4.34% 10
Hampshire +1 36 £27,000 +7.46% 7
Hertfordshire -9 35 £26,500 -1.85% 1
Buckinghamshire +7 33 £24,500 -19.67% 6
Leeds +12 28 £22,500 -10.00% 5
Kent +32 27 £30,000 -11.11% 1
Milton Keynes +4 27 £25,000 -13.79% 3
Reading +4 27 £23,579 -3.75% 3
Cornwall +4 26 £20,500 -8.88% 1
Oxfordshire +18 25 £22,500 -6.25% 2
Gloucestershire +4 25 £23,000 +2.22% 1
Croydon +26 22 £25,000 +6.38% 2
East Sussex +2 21 £26,500 -8.62% 1
Cambridgeshire +27 19 £22,500 -8.16% 5
Northamptonshire -1 19 £23,500 -
Watford +12 18 £27,250 -0.90% 1
Docklands, London -1 17 £32,000 -39.04%

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 1 May 2015, IT jobs within the UK that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 1851 (79.44%) Windows
2 1250 (53.65%) Active Directory
3 1213 (52.06%) Microsoft
4 759 (32.58%) MS Office
5 748 (32.10%) MS Exchange
6 650 (27.90%) MS Excel
7 633 (27.17%) Windows 7
8 612 (26.27%) ITIL
9 555 (23.82%) Windows Server 2008
10 484 (20.77%) VMware
11 442 (18.97%) Windows Server 2003
12 419 (17.98%) Citrix
13 412 (17.68%) Firewall
14 409 (17.55%) Cisco
15 407 (17.47%) Windows XP
16 395 (16.95%) Microsoft Certification
17 386 (16.57%) Blackberry
18 377 (16.18%) TCP/IP
19 350 (15.02%) LAN
20 342 (14.68%) Windows Server 2012
21 337 (14.46%) DNS
22 322 (13.82%) Finance
23 314 (13.48%) Windows 8
24 307 (13.18%) Exchange Server 2010
25 305 (13.09%) WAN
26 299 (12.83%) SLA
27 292 (12.53%) VMware Infrastructure
28 245 (10.52%) SQL
29 242 (10.39%) VPN
30 236 (10.13%) MCP

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 1 May 2015, IT jobs within the UK that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 748 (32.10%) MS Exchange
2 307 (13.18%) Exchange Server 2010
3 188 (8.07%) Exchange Server 2007
4 180 (7.73%) Exchange Server 2013
5 159 (6.82%) Blackberry Enterprise Server
6 155 (6.65%) Exchange Server 2003
7 99 (4.25%) IIS
8 89 (3.82%) SharePoint
9 66 (2.83%) Lync
10 30 (1.29%) Apache
11 29 (1.24%) IBM Notes
12 21 (0.90%) Exchange Server 2000
13 20 (0.86%) CMS
14 17 (0.73%) Live Communications Server
15 15 (0.64%) WorkSite
15 15 (0.64%) WebLogic
15 15 (0.64%) Tomcat
16 14 (0.60%) Commerce Server
17 13 (0.56%) SharePoint 2013
18 10 (0.43%) SharePoint 2010
Applications
1 759 (32.58%) MS Office
2 650 (27.90%) MS Excel
3 72 (3.09%) MS PowerPoint
4 22 (0.94%) MS Visio
5 13 (0.56%) Adobe Creative Suite
6 6 (0.26%) Acrobat
7 5 (0.21%) PowerPivot
7 5 (0.21%) MS Project
8 4 (0.17%) InDesign
8 4 (0.17%) Spreadsheet
9 2 (0.086%) InfoPath
10 1 (0.043%) Final Cut Pro
10 1 (0.043%) MicroStation
10 1 (0.043%) AutoCAD
10 1 (0.043%) Photoshop
Business Applications
1 7 (0.30%) Nortel Periphonics
2 5 (0.21%) SAP Oil and Gas
2 5 (0.21%) Dynamics CRM
3 4 (0.17%) Dynamics AX
3 4 (0.17%) Dynamics NAV
4 2 (0.086%) HiPortfolio
4 2 (0.086%) Retail-J
4 2 (0.086%) BASE24
4 2 (0.086%) Oracle Applications
5 1 (0.043%) Sage 200
5 1 (0.043%) Magento
5 1 (0.043%) Remedy ITSM
5 1 (0.043%) Oracle EBS
5 1 (0.043%) Agresso
Cloud Services
1 130 (5.58%) Office 365
2 17 (0.73%) SaaS
2 17 (0.73%) Amazon AWS
3 10 (0.43%) Mimecast
4 9 (0.39%) Google Apps
4 9 (0.39%) Cloud Computing
4 9 (0.39%) Microsoft Azure
5 4 (0.17%) Google Drive
6 3 (0.13%) Symantec.cloud
7 1 (0.043%) IaaS
7 1 (0.043%) PaaS
Communications & Networking
1 412 (17.68%) Firewall
2 377 (16.18%) TCP/IP
3 350 (15.02%) LAN
4 337 (14.46%) DNS
5 305 (13.09%) WAN
6 242 (10.39%) VPN
7 233 (10.00%) DHCP
8 150 (6.44%) VoIP
9 135 (5.79%) SAN
9 135 (5.79%) Internet
10 58 (2.49%) Wireless
11 53 (2.27%) Wi-Fi
12 49 (2.10%) Broadband
13 47 (2.02%) Cisco IOS
14 41 (1.76%) NAS
15 40 (1.72%) VLAN
15 40 (1.72%) Cisco ASA
16 38 (1.63%) IP Telephony
17 37 (1.59%) ADSL
18 35 (1.50%) MPLS
Database & Business Intelligence
1 211 (9.06%) SQL Server
2 24 (1.03%) SQL Server 2008
3 15 (0.64%) SQL Server 2012
3 15 (0.64%) SQL Server Integration Services
3 15 (0.64%) MySQL
4 13 (0.56%) SQL Server 2005
5 12 (0.52%) Relational Database
6 11 (0.47%) Oracle Database
6 11 (0.47%) Crystal Reports
7 5 (0.21%) RDBMS
8 4 (0.17%) SQL Server Reporting Services
8 4 (0.17%) Essbase
9 3 (0.13%) PostgreSQL
10 2 (0.086%) Data Mining
10 2 (0.086%) Data Warehouse
10 2 (0.086%) SQL Server 2000
10 2 (0.086%) FileMaker
10 2 (0.086%) QlikView
11 1 (0.043%) Oracle Database 11g
11 1 (0.043%) Oracle Reports
Development Applications
1 7 (0.30%) Visual Studio
2 4 (0.17%) Oracle Forms
2 4 (0.17%) Team Foundation Server
3 3 (0.13%) Apache Ivy
3 3 (0.13%) Git (software)
3 3 (0.13%) Oracle APEX
3 3 (0.13%) Subversion
3 3 (0.13%) Toad
4 2 (0.086%) Eclipse
4 2 (0.086%) JIRA
5 1 (0.043%) Hudson
5 1 (0.043%) Bugzilla
General
1 322 (13.82%) Finance
2 132 (5.67%) Telecoms
3 107 (4.59%) Law
4 72 (3.09%) Legal
5 64 (2.75%) Retail
6 58 (2.49%) Banking
7 28 (1.20%) Advertising
8 27 (1.16%) Marketing
9 24 (1.03%) Back Office
10 21 (0.90%) Manufacturing
11 13 (0.56%) German Language
12 11 (0.47%) Publishing
13 10 (0.43%) Games
13 10 (0.43%) Investment Banking
14 9 (0.39%) Electronics
14 9 (0.39%) Financial Institution
15 8 (0.34%) French Language
16 6 (0.26%) Front Office
17 5 (0.21%) Pharmaceutical
18 4 (0.17%) Aerospace
Libraries, Frameworks & Software Standards
1 56 (2.40%) .NET
2 51 (2.19%) HTML
3 27 (1.16%) XML
4 20 (0.86%) .NET Framework
5 19 (0.82%) CSS
6 15 (0.64%) ASP.NET
7 13 (0.56%) Web Services
8 6 (0.26%) COM
8 6 (0.26%) J2EE
8 6 (0.26%) XSL
8 6 (0.26%) Middleware
9 5 (0.21%) LAMP
10 4 (0.17%) WSH
11 3 (0.13%) WSE
11 3 (0.13%) Application Packaging
11 3 (0.13%) WebSphere MQ
12 2 (0.086%) Servlets
12 2 (0.086%) WAP
12 2 (0.086%) FIX Protocol
13 1 (0.043%) LINQ
Miscellaneous
1 386 (16.57%) Blackberry
2 106 (4.55%) Analytical Skills
3 89 (3.82%) Management Information System
4 61 (2.62%) iPhone
5 45 (1.93%) Thin Client
5 45 (1.93%) Fat Client
6 37 (1.59%) iPad
7 36 (1.55%) Replication
8 30 (1.29%) PDA
9 28 (1.20%) User Experience
10 27 (1.16%) CMDB
11 26 (1.12%) Clustering
12 23 (0.99%) Mathematics
12 23 (0.99%) Video Conferencing
13 21 (0.90%) Statistics
13 21 (0.90%) EPoS
14 18 (0.77%) Enterprise Software
15 15 (0.64%) Computer Science
16 13 (0.56%) Client/Server
17 12 (0.52%) Smartphone
Operating Systems
1 1851 (79.44%) Windows
2 633 (27.17%) Windows 7
3 555 (23.82%) Windows Server 2008
4 442 (18.97%) Windows Server 2003
5 407 (17.47%) Windows XP
6 342 (14.68%) Windows Server 2012
7 314 (13.48%) Windows 8
8 221 (9.48%) Linux
9 136 (5.84%) Android
10 130 (5.58%) Windows Vista
11 124 (5.32%) Mac OS X
12 111 (4.76%) Apple iOS
13 84 (3.61%) UNIX
14 52 (2.23%) Mac OS
15 51 (2.19%) Windows 2000 Server
16 37 (1.59%) Solaris
17 25 (1.07%) Red Hat Enterprise Linux
18 21 (0.90%) Windows 2000
19 20 (0.86%) AIX
20 19 (0.82%) CentOS
Processes & Methodologies
1 612 (26.27%) ITIL
2 121 (5.19%) Service Delivery
3 109 (4.68%) Incident Management
4 102 (4.38%) Problem Management
5 91 (3.91%) Service Management
6 66 (2.83%) Time Management
7 57 (2.45%) CRM
8 56 (2.40%) Root Cause Analysis
9 49 (2.10%) Change Control
10 42 (1.80%) Configuration Management
10 42 (1.80%) Mentoring
11 41 (1.76%) Migration
11 41 (1.76%) Change Management
12 40 (1.72%) Kalman Filter
13 39 (1.67%) Disaster Recovery
14 34 (1.46%) Information Security
15 32 (1.37%) Software Deployment
15 32 (1.37%) Asset Management
16 30 (1.29%) Project Planning
16 30 (1.29%) Load Balancing
Programming Languages
1 245 (10.52%) SQL
2 56 (2.40%) PowerShell
3 52 (2.23%) C
4 37 (1.59%) JavaScript
5 31 (1.33%) Java
6 28 (1.20%) C#
7 19 (0.82%) PHP
8 16 (0.69%) VB
9 15 (0.64%) T-SQL
10 14 (0.60%) VBScript
11 13 (0.56%) Python
12 12 (0.52%) Perl
13 9 (0.39%) VBA
14 8 (0.34%) C++
14 8 (0.34%) PL/SQL
15 6 (0.26%) Bash Shell
16 4 (0.17%) VB.NET
16 4 (0.17%) Ruby
17 3 (0.13%) Objective-C
18 2 (0.086%) Tcl
Qualifications
1 395 (16.95%) Microsoft Certification
2 236 (10.13%) MCP
3 225 (9.66%) MCSE
4 157 (6.74%) Cisco Certification
5 152 (6.52%) CCNA
6 139 (5.97%) Degree
7 134 (5.75%) MCSA
8 122 (5.24%) MCITP
9 82 (3.52%) Security Cleared
10 57 (2.45%) MCTS
11 49 (2.10%) A+ Certification
12 46 (1.97%) SC Cleared
13 42 (1.80%) DV Cleared
14 39 (1.67%) ITIL Certification
15 38 (1.63%) MCDST
16 35 (1.50%) ITIL Foundation Certificate
17 23 (0.99%) CCNP
18 20 (0.86%) VMware Certified Professional (VCP)
19 16 (0.69%) Network+ Certification
20 13 (0.56%) Citrix Certification
Quality Assurance & Compliance
1 299 (12.83%) SLA
2 33 (1.42%) ISO/IEC 27001
3 15 (0.64%) ISO 9001
4 11 (0.47%) PCI DSS
5 4 (0.17%) QA
6 2 (0.086%) ISO 8583
7 1 (0.043%) ISO/IEC 20000
7 1 (0.043%) Sarbanes-Oxley
System Software
1 1250 (53.65%) Active Directory
2 292 (12.53%) VMware Infrastructure
3 167 (7.17%) Hyper-V
4 87 (3.73%) XenApp
5 71 (3.05%) vSphere
6 45 (1.93%) Terminal Services
7 36 (1.55%) XenDesktop
8 16 (0.69%) Citrix Presentation Server
9 15 (0.64%) vCloud
9 15 (0.64%) VMware Workstation
10 13 (0.56%) Terminal Server
11 12 (0.52%) VMware ESXi
12 11 (0.47%) XenServer
13 10 (0.43%) VMware Server
14 7 (0.30%) VMware ESX
15 4 (0.17%) Firmware
15 4 (0.17%) Xen
15 4 (0.17%) Samba
16 3 (0.13%) Microsoft App-V
17 2 (0.086%) ISA Server
Systems Management
1 128 (5.49%) SCCM
2 37 (1.59%) WSUS
3 33 (1.42%) Backup Exec
4 18 (0.77%) Systems Management Server (SMS)
5 17 (0.73%) Norton AntiVirus
6 14 (0.60%) DameWare
6 14 (0.60%) SCOM
7 13 (0.56%) Nagios
8 12 (0.52%) OpenView Configuration Management
9 11 (0.47%) FortiGate
10 8 (0.34%) NetBackup
11 7 (0.30%) Symantec Endpoint Protection
11 7 (0.30%) Dollar Universe
11 7 (0.30%) AirWatch
11 7 (0.30%) Cisco IPCC
11 7 (0.30%) MAILsweeper
12 6 (0.26%) Symantec Enterprise Vault
13 5 (0.21%) WMI
14 4 (0.17%) Opsview
14 4 (0.17%) Puppet
Vendors
1 1213 (52.06%) Microsoft
2 484 (20.77%) VMware
3 419 (17.98%) Citrix
4 409 (17.55%) Cisco
5 210 (9.01%) Apple
6 197 (8.45%) HP
7 99 (4.25%) Dell
8 91 (3.91%) Avaya
9 79 (3.39%) Symantec
10 64 (2.75%) Oracle
11 62 (2.66%) Bloomberg
12 56 (2.40%) Mitel
13 48 (2.06%) Reuters
14 47 (2.02%) NetApp
15 45 (1.93%) Juniper
16 38 (1.63%) Sophos
17 33 (1.42%) McAfee
18 32 (1.37%) LANDesk
19 30 (1.29%) Red Hat
20 29 (1.24%) Lotus
Stockport, Cheshire
Saxon Recruitment Solutions
Salary: £20000 - £24000 per annum + Bonus & Benefits
Posted: Yesterday
London
FIRST POINT IT RESOURCING
Salary: £30000 - £45000 per annum + Bonus + Benefits
Posted: Yesterday
Milton Keynes, Buckinghamshire
FIRST POINT IT RESOURCING
Salary: £25000 - £30000 per annum + Bonus + Benefits
Posted: Yesterday
Wigan, Lancashire
Senitor Associates
Salary: £18000 - £20000 per annum
Posted: 2 days ago
Redruth, Cornwall
Global Technology Solutions Ltd
Salary: £20000 - £22000 per annum
Posted: 2 days ago
Guildford, Surrey
Senitor Associates
Salary: £26000 per annum
Posted: 2 days ago
Croydon, Surrey
Senitor Associates
Salary: £26000 per annum
Posted: 2 days ago
Brighton, East Sussex
Senitor Associates
Salary: £25000 per annum
Posted: 2 days ago
Leeds, West Yorkshire
4it Recruitment Ltd
Salary: From £20,000 to £25,000 per annum plus additional benefits
Posted: 2 days ago
Ashtead, Surrey
Longcross Group Ltd
Salary: £22,000 per annum
Posted: 2 days ago
London
2Source Talent
Salary: Up to £30,000 per annum + Benefits
Posted: 2 days ago
Croydon, Surrey
Vertical IT
Salary: £25000 - £28000 per annum + excellent benefits inc bonus
Posted: 2 days ago
Farnborough, Hampshire
Reed Professional Services
Salary: £18000 - £20000 per annum
Posted: 2 days ago
Leeds
TechnoRecruit
Salary: £25,000 - £27,500 DOE (negotiable), plus private healthcare
Posted: 2 days ago
Tamworth, Staffordshire
ReThink Recruitment
Salary: £19000.00 - £22000 per annum + Benefits + Training
Posted: 2 days ago
Crawley, West Sussex
Connect Support Services Ltd
Salary: Negotiable depending on experience
Posted: 2 days ago
East London
Connect Support Services Ltd
Salary: Negotiable depending on experience
Posted: 2 days ago
Staffordshire
Senitor Associates
Salary: £22000 - £28000 per annum + Great Company
Posted: 2 days ago
Peterborough, Cambridgeshire
Senitor Associates
Salary: £18000 - £25000 per annum
Posted: 2 days ago
Birmingham, West Midlands (County)
Searchability
Salary: £22000 - £26000 per annum
Posted: 3 days ago