The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Second Line Support
Rank 304 335 381
Rank change year-on-year
+31 +46
Permanent jobs requiring a 2nd Line Support 1082 818 775
As % of all permanent IT jobs located in the UK 0.89% 0.74% 0.62%
As % of the Job Titles category 0.94% 0.78% 0.65%
Number of salaries quoted 960 717 719
Average salary £25,000 £26,000 £25,500
Average salary % change year-on-year
-3.84% +1.96%
90% offered a salary of more than £20,325 £20,000 £21,000
10% offered a salary of more than £35,000 £40,000 £35,000
UK excluding London average salary £24,000 £25,000 £24,000
% change year-on-year
-4.00% +4.16%
Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
114665 105124 119149
As % of all permanent IT jobs located in the UK 94.51% 94.68% 94.80%
Number of salaries quoted 92969 87480 102132
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £27,000 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £38,325 £38,000
% change year-on-year
+4.37% +0.85%

2nd Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the UK

2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support within the UK.

2nd Line Support Salary Trend in the UK

2nd Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support over the 3 months to 18 April 2014 within the UK.

2nd Line Support Salary Histogram in the UK

2nd Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the UK over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
England +39 1041 £25,000 -3.84% 127
London +31 410 £27,500 -5.17% 40
South East 0 230 £25,000 -3.84% 31
East of England +8 106 £24,000 -4.00% 11
North West +36 94 £23,000 +2.22% 12
Yorkshire -8 74 £21,500 +7.50% 8
West Yorkshire -6 61 £21,000 +5.00% 5
Manchester +38 59 £23,000 +2.22% 9
City of London -8 59 £30,000 -20.00% 9
Surrey +14 53 £23,750 -10.37% 7
Berkshire -21 53 £27,500 -5.17% 4
West Midlands +5 45 £23,500 +4.44% 8
Hertfordshire +10 42 £27,000 - 3
South West +3 41 £23,000 -6.12% 9
Buckinghamshire +26 34 £30,500 +56.41% 4
Hampshire -5 31 £24,750 -1.00% 3
Leeds -5 30 £22,500 +12.50% 3
Essex -5 26 £25,000 -25.92% 1
East Midlands -15 26 £23,500 -6.00% 6
Reading -4 19 £24,500 -18.33% 1
North East +3 18 £25,000 +28.20% 1
Northamptonshire -2 18 £23,500 +6.81% 1
West Sussex +11 17 £22,500 -10.00% 3
Birmingham +9 17 £24,500 +6.52% 2
Watford -9 17 £27,500 +1.85% 1
Oxfordshire -32 16 £22,500 -14.69% 5
Cheshire +5 15 £24,000 +24.67% 3
Northampton -2 15 £23,500 -6.00%
Scotland -11 15 £28,000 -20.00% 3
Tyne and Wear +9 14 £23,500 +30.55% 1

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 18 April 2014, IT jobs within the UK that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 1492 (77.31%) Windows
2 1030 (53.37%) Active Directory
3 985 (51.04%) Microsoft
4 611 (31.66%) MS Office
5 587 (30.41%) Windows Server 2008
6 566 (29.33%) MS Excel
7 552 (28.60%) MS Exchange
8 551 (28.55%) Windows 7
9 524 (27.15%) Windows XP
10 455 (23.58%) Windows Server 2003
11 420 (21.76%) ITIL
12 400 (20.73%) Microsoft Certification
13 389 (20.16%) Citrix
14 380 (19.69%) VMware
15 332 (17.20%) TCP/IP
16 308 (15.96%) Firewall
17 292 (15.13%) DNS
18 286 (14.82%) SQL
19 261 (13.52%) SLA
20 254 (13.16%) Cisco
21 242 (12.54%) Finance
22 233 (12.07%) Exchange Server 2010
23 225 (11.66%) Windows 8
24 224 (11.61%) SQL Server
25 223 (11.55%) Blackberry
26 217 (11.24%) MCP
27 216 (11.19%) VMware Infrastructure
28 205 (10.62%) LAN
29 202 (10.47%) MCSE
30 193 (10.00%) DHCP

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 18 April 2014, IT jobs within the UK that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 552 (28.60%) MS Exchange
2 233 (12.07%) Exchange Server 2010
3 168 (8.70%) Exchange Server 2007
4 150 (7.77%) Exchange Server 2003
5 112 (5.80%) SharePoint
6 102 (5.28%) IIS
7 93 (4.82%) Blackberry Enterprise Server
8 38 (1.97%) Exchange Server 2013
9 34 (1.76%) IBM Notes
10 28 (1.45%) Lync
11 27 (1.40%) Apache
12 19 (0.98%) Exchange Server 2000
12 19 (0.98%) SharePoint 2010
13 17 (0.88%) CMS
13 17 (0.88%) SharePoint 2013
14 9 (0.47%) Drupal
14 9 (0.47%) WorkSite
15 8 (0.41%) Joomla!
15 8 (0.41%) Commerce Server
15 8 (0.41%) ColdFusion
Applications
1 611 (31.66%) MS Office
2 566 (29.33%) MS Excel
3 32 (1.66%) MS PowerPoint
4 13 (0.67%) MS Visio
5 6 (0.31%) MS Project
6 4 (0.21%) InfoPath
7 1 (0.052%) Spreadsheet
7 1 (0.052%) Photoshop
7 1 (0.052%) Acrobat
Business Applications
1 11 (0.57%) Dynamics CRM
2 5 (0.26%) SAP ERP
2 5 (0.26%) SAP CRM
3 4 (0.21%) Dynamics NAV
3 4 (0.21%) Sage 200
4 3 (0.16%) assyst
5 2 (0.10%) Line 50
5 2 (0.10%) SAP Business One
5 2 (0.10%) Dynamics GP
5 2 (0.10%) Oracle Financials
5 2 (0.10%) Line 500
5 2 (0.10%) Sage MMS
6 1 (0.052%) Google Analytics
6 1 (0.052%) Remedy ITSM
6 1 (0.052%) Oracle Payroll
6 1 (0.052%) Oracle CRM
6 1 (0.052%) Oracle HRMS
6 1 (0.052%) SAP Oil and Gas
6 1 (0.052%) Oracle iRecruitment
6 1 (0.052%) Misys Midas
Cloud Services
1 86 (4.46%) Office 365
2 12 (0.62%) Amazon AWS
3 8 (0.41%) Microsoft Azure
4 6 (0.31%) Cloud Computing
4 6 (0.31%) Google Apps
5 5 (0.26%) SaaS
6 3 (0.16%) IaaS
Communications & Networking
1 332 (17.20%) TCP/IP
2 308 (15.96%) Firewall
3 292 (15.13%) DNS
4 205 (10.62%) LAN
5 193 (10.00%) DHCP
6 184 (9.53%) WAN
7 179 (9.27%) VPN
8 130 (6.74%) Internet
9 79 (4.09%) SAN
10 57 (2.95%) Wireless
10 57 (2.95%) VoIP
11 46 (2.38%) Wi-Fi
12 37 (1.92%) ADSL
13 34 (1.76%) HTTP
14 31 (1.61%) Intranet
15 28 (1.45%) IP Telephony
16 26 (1.35%) NAS
17 24 (1.24%) LDAP
18 21 (1.09%) Network Security
19 17 (0.88%) VLAN
Database & Business Intelligence
1 224 (11.61%) SQL Server
2 49 (2.54%) SQL Server 2008
3 36 (1.87%) SQL Server 2005
4 32 (1.66%) MySQL
5 24 (1.24%) SQL Server 2000
6 21 (1.09%) SQL Server 2012
7 19 (0.98%) Relational Database
8 8 (0.41%) Oracle Database
9 6 (0.31%) Crystal Reports
10 5 (0.26%) RDBMS
10 5 (0.26%) SAP BW
10 5 (0.26%) SQL Server Reporting Services
11 3 (0.16%) Oracle Database 11g
11 3 (0.16%) Oracle8/8i Database
11 3 (0.16%) MS Access
11 3 (0.16%) Oracle Database 10g
12 1 (0.052%) Oracle BI EE
12 1 (0.052%) Informix
12 1 (0.052%) Data Mining
12 1 (0.052%) Cognos Powerplay
Development Applications
1 13 (0.67%) Subversion
2 6 (0.31%) JUnit
3 5 (0.26%) DbUnit
3 5 (0.26%) Mockito
3 5 (0.26%) Ant
3 5 (0.26%) Eclipse
4 3 (0.16%) Team Foundation Server
4 3 (0.16%) Oracle Forms
4 3 (0.16%) InstallShield
4 3 (0.16%) JIRA
5 2 (0.10%) MSI
5 2 (0.10%) Visual Studio
General
1 242 (12.54%) Finance
2 90 (4.66%) Law
3 81 (4.20%) Telecoms
4 69 (3.58%) Banking
5 65 (3.37%) Legal
6 40 (2.07%) Retail
7 18 (0.93%) Back Office
8 12 (0.62%) Publishing
8 12 (0.62%) Manufacturing
9 11 (0.57%) Investment Banking
10 10 (0.52%) Advertising
11 9 (0.47%) Front Office
11 9 (0.47%) Local Government
12 8 (0.41%) French Language
13 7 (0.36%) Marketing
14 6 (0.31%) Billing
15 5 (0.26%) Polish Language
15 5 (0.26%) German Language
15 5 (0.26%) Greek Language
16 4 (0.21%) Mandarin Language
Libraries, Frameworks & Software Standards
1 85 (4.40%) .NET
2 48 (2.49%) HTML
3 45 (2.33%) ASP.NET
4 39 (2.02%) XML
5 29 (1.50%) .NET Framework
6 21 (1.09%) CSS
6 21 (1.09%) Software Packaging
7 18 (0.93%) Web Services
8 13 (0.67%) ADSI
9 11 (0.57%) J2EE
10 10 (0.52%) jQuery
11 8 (0.41%) XHTML
12 6 (0.31%) Spring
13 5 (0.26%) Swing
13 5 (0.26%) EDI
13 5 (0.26%) Hibernate
14 4 (0.21%) XSLT
14 4 (0.21%) COM
15 3 (0.16%) LINQ
16 2 (0.10%) WebSphere MQ
Miscellaneous
1 223 (11.55%) Blackberry
2 50 (2.59%) iPhone
3 35 (1.81%) Hedge funds
4 34 (1.76%) Fat Client
4 34 (1.76%) Thin Client
4 34 (1.76%) Smartphone
5 30 (1.55%) iPad
6 29 (1.50%) Management Information System
7 25 (1.30%) Video Conferencing
8 24 (1.24%) Computer Science
8 24 (1.24%) Client/Server
9 13 (0.67%) Enterprise Software
10 12 (0.62%) Mathematics
11 11 (0.57%) Firmware
12 10 (0.52%) PDA
12 10 (0.52%) Clustering
12 10 (0.52%) EPoS
13 8 (0.41%) Foreign Exchange (FX)
14 7 (0.36%) Handset
14 7 (0.36%) Derivative
Operating Systems
1 1492 (77.31%) Windows
2 587 (30.41%) Windows Server 2008
3 551 (28.55%) Windows 7
4 524 (27.15%) Windows XP
5 455 (23.58%) Windows Server 2003
6 225 (11.66%) Windows 8
7 188 (9.74%) Linux
8 179 (9.27%) Windows Server 2012
9 112 (5.80%) Windows Vista
10 96 (4.97%) UNIX
11 92 (4.77%) Mac OS X
12 55 (2.85%) Android
13 41 (2.12%) Windows 2000 Server
14 39 (2.02%) Mac OS
15 38 (1.97%) Apple iOS
16 31 (1.61%) Windows 2000
17 19 (0.98%) Solaris
18 13 (0.67%) Ubuntu
19 12 (0.62%) Red Hat Enterprise Linux
20 10 (0.52%) Windows Mobile
Processes & Methodologies
1 420 (21.76%) ITIL
2 88 (4.56%) Service Management
3 65 (3.37%) Service Delivery
4 58 (3.01%) Incident Management
5 49 (2.54%) Root Cause Analysis
6 44 (2.28%) CRM
7 43 (2.23%) Problem Management
8 38 (1.97%) Load Balancing
9 35 (1.81%) Document Management
9 35 (1.81%) Software Deployment
10 32 (1.66%) Change Control
11 25 (1.30%) Performance Tuning
11 25 (1.30%) E-Commerce
12 24 (1.24%) Project Management
13 21 (1.09%) Migration
13 21 (1.09%) ITSM
14 19 (0.98%) Time Management
15 18 (0.93%) Change Management
15 18 (0.93%) Disaster Recovery
16 16 (0.83%) Workflow
Programming Languages
1 286 (14.82%) SQL
2 69 (3.58%) Java
3 46 (2.38%) PowerShell
4 41 (2.12%) PHP
5 38 (1.97%) C
6 28 (1.45%) C#
7 26 (1.35%) T-SQL
8 23 (1.19%) JavaScript
9 21 (1.09%) VBScript
10 19 (0.98%) Perl
11 12 (0.62%) VB.NET
12 10 (0.52%) VB
13 7 (0.36%) Python
14 6 (0.31%) C++
15 5 (0.26%) VBA
15 5 (0.26%) Shell Script
16 2 (0.10%) VB6
17 1 (0.052%) Google Apps Script
17 1 (0.052%) Delphi
17 1 (0.052%) PL/SQL
Qualifications
1 400 (20.73%) Microsoft Certification
2 217 (11.24%) MCP
3 202 (10.47%) MCSE
4 142 (7.36%) Degree
5 123 (6.37%) MCITP
6 100 (5.18%) MCSA
7 97 (5.03%) Cisco Certification
8 96 (4.97%) CCNA
9 71 (3.68%) MCTS
10 56 (2.90%) Security Cleared
11 38 (1.97%) SC Cleared
12 35 (1.81%) ITIL Certification
13 27 (1.40%) VMware Certified Professional (VCP)
14 20 (1.04%) Citrix Certification
15 19 (0.98%) A+ Certification
15 19 (0.98%) MCDBA
16 15 (0.78%) CCA
17 11 (0.57%) DV Cleared
17 11 (0.57%) CCNP
18 9 (0.47%) MOS
Quality Assurance & Compliance
1 261 (13.52%) SLA
2 14 (0.73%) ISO/IEC 27001
3 6 (0.31%) ISO 9001
3 6 (0.31%) QA
4 2 (0.10%) PCI DSS
5 1 (0.052%) 21 CFR Part 11
5 1 (0.052%) GAMP
5 1 (0.052%) GCP
5 1 (0.052%) GMP
5 1 (0.052%) GxP
System Software
1 1030 (53.37%) Active Directory
2 216 (11.19%) VMware Infrastructure
3 118 (6.11%) Hyper-V
4 84 (4.35%) XenApp
5 80 (4.15%) Terminal Services
6 53 (2.75%) vSphere
7 30 (1.55%) VMware ESXi
8 29 (1.50%) XenDesktop
9 27 (1.40%) XenServer
10 22 (1.14%) Terminal Server
10 22 (1.14%) VMware ESX
11 12 (0.62%) Microsoft App-V
12 9 (0.47%) NDS
13 7 (0.36%) VMware Server
14 6 (0.31%) Citrix Presentation Server
15 3 (0.16%) UAG
15 3 (0.16%) Veritas Volume Manager
15 3 (0.16%) Oracle RAC
15 3 (0.16%) Oracle RMAN
16 2 (0.10%) Forefront TMG
Systems Management
1 123 (6.37%) SCCM
2 61 (3.16%) Backup Exec
3 41 (2.12%) SCOM
4 36 (1.87%) Norton AntiVirus
5 22 (1.14%) NetBackup
6 19 (0.98%) WSUS
7 16 (0.83%) Systems Management Server (SMS)
8 9 (0.47%) OpenView
8 9 (0.47%) OpenView Configuration Management
9 8 (0.41%) Tivoli Storage Manager
9 8 (0.41%) Plesk
10 7 (0.36%) ServiceCenter
11 6 (0.31%) OVSD
11 6 (0.31%) DameWare
12 3 (0.16%) FortiGate
12 3 (0.16%) Cisco CUCM
12 3 (0.16%) Data Guard
12 3 (0.16%) Nagios
13 2 (0.10%) MAILsweeper
13 2 (0.10%) Symantec Endpoint Protection
Vendors
1 985 (51.04%) Microsoft
2 389 (20.16%) Citrix
3 380 (19.69%) VMware
4 254 (13.16%) Cisco
5 130 (6.74%) Apple
6 111 (5.75%) HP
7 98 (5.08%) Symantec
8 62 (3.21%) Dell
9 54 (2.80%) Oracle
10 39 (2.02%) McAfee
11 36 (1.87%) Avaya
11 36 (1.87%) Bloomberg
12 35 (1.81%) Sophos
13 34 (1.76%) Lotus
14 32 (1.66%) NetApp
15 30 (1.55%) Red Hat
16 28 (1.45%) Reuters
17 27 (1.40%) SAP
18 26 (1.35%) Remedy
19 24 (1.24%) Juniper
Sheffield, South Yorkshire
Senitor Associates
Salary: £20000 per annum
Posted: 1 hour ago
Brighton, East Sussex
ARC IT Recruitment Ltd
Salary: £35000 Per Annum
Posted: Yesterday
London
Circle Recruitment
Salary: £25000 - £30000 per annum + Benefits
Posted: Yesterday
Manchester, Lancashire
Circle Recruitment
Salary: £20000 - £24000 per annum + Benefits
Posted: 2 days ago
City, London
Senitor Associates
Salary: £21000 - £23000 per annum
Posted: 2 days ago
Uxbridge, Middlesex
Senitor Associates
Posted: 2 days ago
Cambridge, Cambridgeshire
Interaction Recruitment PLC
Salary: Salary Negotiable for the right candidate
Posted: 2 days ago
Stockport, Cheshire
Evolution Recruitment Solutions
Salary: 27,000 - 32,000
Posted: 2 days ago
Leeds, West Yorkshire
Mortimer Spinks
Salary: £20000 per annum
Posted: 2 days ago
Dorking, Surrey
Global Technology Solutions Ltd
Salary: £22000 - £25000 per annum + ben+training
Posted: 2 days ago
Milton Keynes, Buckinghamshire
Interact Consulting
Salary: 22-25k
Posted: 2 days ago
Salford, Lancashire
Senitor Associates
Salary: £26000 per annum + training
Posted: 2 days ago
London
FIRST POINT IT RESOURCING
Salary: £25000 - £35000 per annum + Excellent Bonus & Benefits
Posted: 2 days ago
Plymouth, Devon
Remit Resources
Salary: £20000 - £25000 per annum
Posted: 2 days ago
Surrey
Millshill Recruitment Ltd
Salary: From £23,000 to £28,000 per annum
Posted: 2 days ago
Bedfordshire
Certes Computing Ltd (Birmingham)
Posted: 2 days ago
Edinburgh, Midlothian
Harvey Nash plc
Salary: £16000 per annum + excellent benefits
Posted: 2 days ago
Bristol, Avon
Remit Resources
Salary: £23000 - £25000 per annum + Full Benefits Package
Posted: 2 days ago
Cambridge, Cambridgeshire
Oscar Associates (UK) Ltd
Salary: £18000 - £24000 per annum + Benefits
Posted: 2 days ago
Nottingham, Nottinghamshire
Senitor Associates
Salary: £25000 - £33000 per annum + benefits
Posted: 2 days ago