The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 30 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jul 2015
Same period 2014 Same period 2013
Second Line Support
Rank 296 289 345
Rank change year-on-year
-7 +56
Permanent jobs requiring a 2nd Line Support 1066 1139 824
As % of all permanent IT jobs located in the UK 0.97% 0.97% 0.76%
As % of the Job Titles category 1.03% 1.03% 0.80%
Number of salaries quoted 975 959 724
Average salary £26,000 £25,000 £25,000
Average salary % change year-on-year
+4.00% -
90% offered a salary of more than £21,000 £21,000 £20,500
10% offered a salary of more than £35,000 £33,800 £35,000
UK excluding London average salary £25,000 £24,500 £25,000
% change year-on-year
+2.04% -2.00%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
103370 110694 102634
As % of all permanent IT jobs located in the UK 94.33% 94.52% 94.35%
Number of salaries quoted 85496 90365 85012
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £26,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the UK

2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support within the UK.

2nd Line Support Salary Trend in the UK

2nd Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support over the 3 months to 30 July 2015 within the UK.

2nd Line Support Salary Histogram in the UK

2nd Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the UK over the 3 months to 30 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -7 1021 £26,000 +4.00% 109
London +65 412 £28,250 -0.87% 37
South East -16 303 £26,000 +4.00% 30
Surrey +46 81 £26,000 +4.00% 5
North West +23 74 £25,000 +5.26% 13
City of London +31 71 £28,000 - 10
South West -32 62 £22,500 -6.25% 6
Yorkshire -1 60 £22,500 +7.14% 4
East of England -25 54 £27,250 +2.83% 7
Berkshire -41 52 £25,000 - 4
Hampshire +9 51 £24,000 -4.00% 8
West Yorkshire -8 42 £22,000 +4.76% 2
Manchester +18 37 £24,750 +12.50% 4
West Sussex +4 30 £27,000 +8.00% 1
Buckinghamshire -17 30 £27,500 +14.58% 3
West Midlands +3 29 £23,334 +1.45% 6
Hertfordshire -6 29 £27,500 - 5
Reading -9 28 £25,000 -7.40% 1
East Midlands -14 26 £24,000 +5.49% 6
Milton Keynes +3 25 £27,500 +17.02% 2
Leeds +1 24 £22,500 +2.27% 1
Farnborough -11 24 £24,250 -19.16%
Oxfordshire -4 23 £24,000 -1.03% 4
Kent +14 22 £30,000 +22.44% 3
Wiltshire -7 20 £25,000 +8.69% 1
Leatherhead - 20 £27,500 -
Cornwall +6 18 £21,000 -6.66%
Croydon +14 16 £25,000 -9.09% 3
Docklands, London +6 16 £37,500 +18.11%
Cheshire +4 16 £25,000 - 1

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 30 July 2015, IT jobs within the UK that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 1761 (78.62%) Windows
2 1185 (52.90%) Active Directory
3 1139 (50.85%) Microsoft
4 724 (32.32%) MS Exchange
5 672 (30.00%) MS Office
6 587 (26.21%) MS Excel
7 579 (25.85%) Windows Server 2008
8 578 (25.80%) Windows 7
9 565 (25.22%) VMware
10 553 (24.69%) ITIL
11 441 (19.69%) Citrix
12 439 (19.60%) Windows Server 2003
13 429 (19.15%) Windows Server 2012
14 402 (17.95%) Microsoft Certification
15 373 (16.65%) Cisco
16 372 (16.61%) Firewall
17 368 (16.43%) TCP/IP
18 360 (16.07%) VMware Infrastructure
19 346 (15.45%) Blackberry
20 339 (15.13%) Windows XP
21 338 (15.09%) Exchange Server 2010
22 324 (14.46%) Windows 8
23 315 (14.06%) DNS
24 314 (14.02%) SLA
25 307 (13.71%) LAN
26 284 (12.68%) WAN
27 272 (12.14%) Finance
28 260 (11.61%) SQL
29 242 (10.80%) Exchange Server 2013
30 236 (10.54%) Linux

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 30 July 2015, IT jobs within the UK that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 724 (32.32%) MS Exchange
2 338 (15.09%) Exchange Server 2010
3 242 (10.80%) Exchange Server 2013
4 191 (8.53%) Exchange Server 2007
5 135 (6.03%) Exchange Server 2003
6 103 (4.60%) Blackberry Enterprise Server
7 93 (4.15%) SharePoint
8 90 (4.02%) IIS
9 64 (2.86%) Lync
10 20 (0.89%) Exchange Server 2000
11 17 (0.76%) Apache
12 16 (0.71%) WorkSite
13 13 (0.58%) IBM Notes
13 13 (0.58%) WebLogic
14 10 (0.45%) SharePoint Server
15 8 (0.36%) SharePoint 2010
16 7 (0.31%) WebSphere
16 7 (0.31%) JBoss
16 7 (0.31%) CMS
17 6 (0.27%) WebSphere Application Server
Applications
1 672 (30.00%) MS Office
2 587 (26.21%) MS Excel
3 65 (2.90%) MS PowerPoint
4 24 (1.07%) MS Visio
5 15 (0.67%) Adobe Creative Suite
6 6 (0.27%) MS Project
7 5 (0.22%) InDesign
8 4 (0.18%) Acrobat
9 3 (0.13%) InfoPath
9 3 (0.13%) Spreadsheet
9 3 (0.13%) Photoshop
10 1 (0.045%) MicroStation
10 1 (0.045%) Final Cut Pro
10 1 (0.045%) AutoCAD
Business Applications
1 11 (0.49%) Dynamics GP
2 7 (0.31%) SAP Oil and Gas
3 6 (0.27%) Nortel Periphonics
4 5 (0.22%) Dynamics CRM
5 3 (0.13%) Dynamics NAV
5 3 (0.13%) Sage 200
6 2 (0.089%) Orchard Housing
6 2 (0.089%) Aareon QL
6 2 (0.089%) OPENHousing
6 2 (0.089%) MIS ActiveH
6 2 (0.089%) Northgate Housing
6 2 (0.089%) Retail-J
6 2 (0.089%) Academy Housing
6 2 (0.089%) arcHouse
6 2 (0.089%) SAP CO
6 2 (0.089%) SAP FI
6 2 (0.089%) HiPortfolio
6 2 (0.089%) Oracle Applications
6 2 (0.089%) SAP FI/CO
7 1 (0.045%) Summit
Cloud Services
1 150 (6.70%) Office 365
2 17 (0.76%) Cloud Computing
2 17 (0.76%) Amazon AWS
3 12 (0.54%) SaaS
4 10 (0.45%) Microsoft Azure
5 6 (0.27%) Google Apps
6 5 (0.22%) Mimecast
7 3 (0.13%) Google Drive
7 3 (0.13%) Symantec.cloud
8 1 (0.045%) IaaS
8 1 (0.045%) PaaS
Communications & Networking
1 372 (16.61%) Firewall
2 368 (16.43%) TCP/IP
3 315 (14.06%) DNS
4 307 (13.71%) LAN
5 284 (12.68%) WAN
6 231 (10.31%) DHCP
7 229 (10.22%) VPN
8 180 (8.04%) VoIP
9 148 (6.61%) Internet
10 132 (5.89%) SAN
11 94 (4.20%) Wireless
12 57 (2.54%) VLAN
13 55 (2.46%) Broadband
14 48 (2.14%) NAS
15 46 (2.05%) Cisco IOS
16 40 (1.79%) Wi-Fi
16 40 (1.79%) ADSL
17 39 (1.74%) Cisco ASA
18 33 (1.47%) IP Telephony
19 28 (1.25%) Ethernet
Database & Business Intelligence
1 171 (7.63%) SQL Server
2 21 (0.94%) SQL Server 2008
3 16 (0.71%) SQL Server 2012
4 13 (0.58%) Relational Database
4 13 (0.58%) SQL Server 2005
5 10 (0.45%) MySQL
5 10 (0.45%) Oracle Database
6 8 (0.36%) Crystal Reports
7 7 (0.31%) SQL Server Integration Services
8 6 (0.27%) RDBMS
8 6 (0.27%) SQL Server Reporting Services
9 5 (0.22%) MarkLogic
9 5 (0.22%) QlikView
10 3 (0.13%) MS Access
11 2 (0.089%) BusinessObjects
11 2 (0.089%) SQL Server 2000
11 2 (0.089%) FileMaker
11 2 (0.089%) DB2
12 1 (0.045%) Oracle Reports
12 1 (0.045%) MongoDB
Development Applications
1 8 (0.36%) Oracle Forms
2 5 (0.22%) Oracle APEX
2 5 (0.22%) Apache Ivy
3 2 (0.089%) Team Foundation Server
3 2 (0.089%) JIRA
4 1 (0.045%) Hudson
4 1 (0.045%) SQL Server Management Studio (SSMS)
4 1 (0.045%) Git (software)
4 1 (0.045%) Bugzilla
4 1 (0.045%) Subversion
General
1 272 (12.14%) Finance
2 117 (5.22%) Law
3 115 (5.13%) Telecoms
4 73 (3.26%) Legal
5 58 (2.59%) Retail
6 50 (2.23%) Banking
7 40 (1.79%) Marketing
8 26 (1.16%) Back Office
9 24 (1.07%) Manufacturing
9 24 (1.07%) Advertising
10 21 (0.94%) Publishing
11 19 (0.85%) Electronics
12 10 (0.45%) Financial Institution
13 9 (0.40%) Games
14 7 (0.31%) Front Office
14 7 (0.31%) German Language
15 6 (0.27%) Investment Banking
16 5 (0.22%) French Language
16 5 (0.22%) Spanish Language
17 4 (0.18%) Aerospace
Libraries, Frameworks & Software Standards
1 46 (2.05%) HTML
2 39 (1.74%) .NET
3 20 (0.89%) Web Services
4 19 (0.85%) XML
5 16 (0.71%) CSS
6 10 (0.45%) ASP.NET
7 6 (0.27%) XSL
7 6 (0.27%) Middleware
7 6 (0.27%) SAP Basis
7 6 (0.27%) .NET Framework
8 5 (0.22%) Java RMI
8 5 (0.22%) COM
9 4 (0.18%) WSH
9 4 (0.18%) LAMP
9 4 (0.18%) FIX Protocol
10 2 (0.089%) Software Packaging
10 2 (0.089%) X-Windows
10 2 (0.089%) XSLT
11 1 (0.045%) RSS
11 1 (0.045%) XSD
Miscellaneous
1 346 (15.45%) Blackberry
2 126 (5.63%) Analytical Skills
3 65 (2.90%) Data Centre
3 65 (2.90%) iPhone
4 59 (2.63%) Management Information System
5 55 (2.46%) iPad
6 51 (2.28%) Video Conferencing
7 29 (1.29%) Mathematics
8 25 (1.12%) Thin Client
8 25 (1.12%) Fat Client
9 22 (0.98%) Handset
10 20 (0.89%) Computer Science
10 20 (0.89%) Statistics
10 20 (0.89%) PDA
11 18 (0.80%) Enterprise Software
12 17 (0.76%) Hedge funds
12 17 (0.76%) Replication
12 17 (0.76%) Client/Server
13 16 (0.71%) CMDB
13 16 (0.71%) User Experience
Operating Systems
1 1761 (78.62%) Windows
2 579 (25.85%) Windows Server 2008
3 578 (25.80%) Windows 7
4 439 (19.60%) Windows Server 2003
5 429 (19.15%) Windows Server 2012
6 339 (15.13%) Windows XP
7 324 (14.46%) Windows 8
8 236 (10.54%) Linux
9 139 (6.21%) Android
10 135 (6.03%) Windows Vista
11 110 (4.91%) Mac OS X
12 90 (4.02%) Apple iOS
13 70 (3.13%) UNIX
14 48 (2.14%) Mac OS
15 41 (1.83%) Red Hat Enterprise Linux
16 39 (1.74%) Windows 2000 Server
17 31 (1.38%) Solaris
18 22 (0.98%) Windows 2000
18 22 (0.98%) CentOS
19 15 (0.67%) Ubuntu
Processes & Methodologies
1 553 (24.69%) ITIL
2 127 (5.67%) Service Delivery
3 104 (4.64%) Incident Management
4 97 (4.33%) Problem Management
5 84 (3.75%) Service Management
6 68 (3.04%) Time Management
7 58 (2.59%) Mentoring
8 55 (2.46%) Root Cause Analysis
9 54 (2.41%) Change Management
10 48 (2.14%) CRM
11 37 (1.65%) Information Security
12 36 (1.61%) Network Management
13 35 (1.56%) Configuration Management
14 33 (1.47%) Migration
15 32 (1.43%) Asset Management
16 31 (1.38%) Kalman Filter
17 29 (1.29%) Project Management
18 26 (1.16%) Disaster Recovery
19 25 (1.12%) Coaching
19 25 (1.12%) Change Control
Programming Languages
1 260 (11.61%) SQL
2 66 (2.95%) C
3 38 (1.70%) PowerShell
4 30 (1.34%) JavaScript
5 24 (1.07%) Java
6 20 (0.89%) C#
7 17 (0.76%) PHP
8 15 (0.67%) Perl
8 15 (0.67%) Python
9 12 (0.54%) VB
10 10 (0.45%) C++
11 9 (0.40%) T-SQL
12 8 (0.36%) Bash Shell
13 6 (0.27%) AWK
13 6 (0.27%) VBScript
14 5 (0.22%) VBA
15 4 (0.18%) Tcl
15 4 (0.18%) Ruby
16 3 (0.13%) COBOL
16 3 (0.13%) PL/SQL
Qualifications
1 402 (17.95%) Microsoft Certification
2 225 (10.04%) MCSE
3 213 (9.51%) MCP
4 164 (7.32%) Cisco Certification
5 155 (6.92%) CCNA
6 129 (5.76%) MCSA
7 115 (5.13%) Degree
8 100 (4.46%) MCITP
9 67 (2.99%) Security Cleared
10 57 (2.54%) A+ Certification
11 42 (1.88%) SC Cleared
12 40 (1.79%) MCTS
13 33 (1.47%) CCNP
14 28 (1.25%) MCDST
15 26 (1.16%) Network+ Certification
15 26 (1.16%) ITIL Foundation Certificate
16 23 (1.03%) ITIL Certification
17 22 (0.98%) VMware Certified Professional (VCP)
18 19 (0.85%) DV Cleared
19 10 (0.45%) HND
Quality Assurance & Compliance
1 314 (14.02%) SLA
2 17 (0.76%) ISO/IEC 27001
3 9 (0.40%) ISO 9001
4 6 (0.27%) PCI DSS
5 5 (0.22%) QA
6 1 (0.045%) ISO/IEC 20000
System Software
1 1185 (52.90%) Active Directory
2 360 (16.07%) VMware Infrastructure
3 189 (8.44%) Hyper-V
4 93 (4.15%) XenApp
5 89 (3.97%) vSphere
6 67 (2.99%) Terminal Services
7 37 (1.65%) XenDesktop
8 35 (1.56%) VMware ESXi
9 29 (1.29%) Terminal Server
10 25 (1.12%) vCloud
11 22 (0.98%) XenServer
12 21 (0.94%) VMware Workstation
13 18 (0.80%) VMware Server
14 15 (0.67%) Citrix Presentation Server
15 7 (0.31%) VMware ESX
16 5 (0.22%) Microsoft App-V
17 4 (0.18%) Firmware
17 4 (0.18%) BitLocker
18 2 (0.089%) Veritas Volume Manager
18 2 (0.089%) Veritas Cluster Server
Systems Management
1 119 (5.31%) SCCM
2 29 (1.29%) Backup Exec
3 20 (0.89%) WSUS
3 20 (0.89%) SCOM
4 16 (0.71%) FortiGate
4 16 (0.71%) DameWare
5 15 (0.67%) Nagios
6 11 (0.49%) Norton AntiVirus
7 9 (0.40%) Symantec Enterprise Vault
8 8 (0.36%) OpenView
8 8 (0.36%) Cisco IPCC
9 7 (0.31%) MAILsweeper
9 7 (0.31%) Dollar Universe
10 6 (0.27%) Systems Management Server (SMS)
10 6 (0.27%) Symantec Endpoint Protection
10 6 (0.27%) Casper Suite
11 4 (0.18%) NetBackup
12 3 (0.13%) McAfee ePO
12 3 (0.13%) Opsview
13 2 (0.089%) Cisco CUCM
Vendors
1 1139 (50.85%) Microsoft
2 565 (25.22%) VMware
3 441 (19.69%) Citrix
4 373 (16.65%) Cisco
5 196 (8.75%) Apple
6 186 (8.30%) HP
7 76 (3.39%) Dell
8 75 (3.35%) Avaya
9 70 (3.13%) Symantec
10 57 (2.54%) Bloomberg
11 49 (2.19%) Mitel
12 46 (2.05%) Juniper
13 45 (2.01%) Oracle
14 41 (1.83%) NetApp
15 35 (1.56%) Red Hat
16 34 (1.52%) SAP
17 31 (1.38%) Reuters
17 31 (1.38%) BT
18 29 (1.29%) Nokia
19 28 (1.25%) Adobe
City, London
ninesharp
Salary: £22000 - £25000 per annum + 25 days holiday, 5% pension etc...
Posted: 14 hours ago
Brighton, East Sussex
Evolution Recruitment Solutions
Salary: Circa 20-25000 + Benefits
Posted: 16 hours ago
Basingstoke, Hampshire
Allied Worldwide
Salary: Benefits
Posted: 22 hours ago
Camberley, Surrey
Dane Partnership
Salary: From £25,000 to £35,000 per annum
Posted: 22 hours ago
Banbury, Oxfordshire
Spectrum IT Recruitment (South) Ltd
Salary: £16000 - £20000 per annum
Posted: Yesterday
Nottingham, Nottinghamshire
HAYS INFORMATION TECHNOLOGY
Salary: £26000.00 per annum
Posted: Yesterday
Cambridge, Cambridgeshire
Evolution Recruitment Solutions
Salary: 28k-32k + benefits
Posted: Yesterday
London
Jonothan Bosworth
Salary: From £18,000 to £22,000 per annum
Posted: Yesterday
Croydon, Surrey
Vertical IT
Salary: £25000 - £28000 per annum + excellent benefits inc bonus
Posted: Yesterday
Hereford, Herefordshire
Hoople Ltd
Salary: From £27,540 to £34,680 per annum
Posted: Yesterday
Leeds, West Yorkshire
Integrity IT Solutions
Salary: From £16,000 to £21,000 per annum 1st/2nd LINE SUPPORT ANALYST - IMMED
Posted: Yesterday
Birmingham, West Midlands (County)
Searchability
Salary: £22000 - £28000 per annum
Posted: 2 days ago
Witney, Oxfordshire
Kalpa Resource
Salary: From £22,000 to £28,000 per annum + Benefits
Posted: 2 days ago
Chatham, Kent
Oscar Associates (UK) Ltd
Salary: £20000 - £26000 per annum
Posted: 2 days ago
Bristol, Avon
Premier IT
Salary: £27000 per annum
Posted: 2 days ago
Croydon, Surrey
Senitor Associates
Salary: £26000 per annum
Posted: 2 days ago
Radstock, Avon
Senitor Associates
Salary: £25000 per annum
Posted: 2 days ago
Southport, Merseyside
Oscar Associates (UK) Ltd
Salary: £30000 - £35000 per annum
Posted: 2 days ago
Watford, Hertfordshire
Bluetownonline
Posted: 2 days ago
Central London / West End
Eligo Recruitment Ltd
Salary: £26000 - £26500 per annum + Benefits
Posted: 2 days ago