The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 25 November 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
25 Nov 2014
Same period 2013 Same period 2012
Second Line Support
Rank 278 313 348
Rank change year-on-year
+35 +35
Permanent jobs requiring a 2nd Line Support 1156 966 845
As % of all permanent IT jobs located in the UK 1.02% 0.87% 0.73%
As % of the Job Titles category 1.07% 0.92% 0.77%
Number of salaries quoted 1000 885 737
Average salary £26,000 £25,375 £26,036
Average salary % change year-on-year
+2.46% -2.53%
90% offered a salary of more than £21,000 £21,250 £20,175
10% offered a salary of more than £35,000 £33,000 £35,000
UK excluding London average salary £25,000 £25,000 £24,500
% change year-on-year
- +2.04%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
107607 104825 109929
As % of all permanent IT jobs located in the UK 94.60% 94.71% 95.34%
Number of salaries quoted 89210 86198 94252
Average salary £45,000 £44,000 £42,500
Average salary % change year-on-year
+2.27% +3.52%
90% offered a salary of more than £26,000 £26,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the UK

2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support within the UK.

2nd Line Support Salary Trend in the UK

2nd Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support over the 3 months to 25 November 2014 within the UK.

2nd Line Support Salary Histogram in the UK

2nd Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the UK over the 3 months to 25 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +29 1096 £26,000 +4.00% 121
London +63 395 £27,500 - 37
South East +10 349 £26,500 +3.92% 25
Berkshire +10 115 £26,000 -10.34% 5
City of London +54 99 £31,000 +8.77% 12
Surrey -29 72 £28,000 +12.00% 6
North West -10 65 £23,000 +2.22% 20
Yorkshire -29 65 £22,500 - 10
South West +24 64 £23,000 -2.12% 9
East of England -18 62 £26,750 +4.90% 7
Hampshire -17 57 £26,000 +8.33% 7
Bracknell +6 54 £26,000 -13.33% 2
West Midlands 0 50 £25,000 +13.63% 7
West Yorkshire -28 50 £22,500 +4.65% 8
East Midlands +31 43 £23,500 - 4
Manchester -12 38 £23,000 +4.54% 16
Buckinghamshire +6 30 £26,000 -0.47% 4
Southampton +11 24 £25,000 +5.26% 3
Kent +2 24 £28,750 +6.48% 2
Reading -11 23 £27,000 -10.00% 1
East Sussex +3 21 £27,000 +5.88%
Milton Keynes -4 21 £26,000 -0.95% 1
Hertfordshire -18 21 £22,500 -13.46% 2
Oxfordshire +9 20 £26,000 -
Birmingham +4 20 £30,000 +36.36% 3
Northamptonshire -11 19 £23,000 -2.12% 1
Leeds -35 19 £22,500 +5.88% 5
Bedfordshire +9 18 £26,250 -12.50%
Farnborough +15 17 £28,500 +9.61% 1
Bristol +10 17 £22,000 -2.22% 2

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 25 November 2014, IT jobs within the UK that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 1845 (79.01%) Windows
2 1219 (52.21%) Active Directory
3 1072 (45.91%) Microsoft
4 776 (33.23%) MS Office
5 710 (30.41%) MS Excel
6 690 (29.55%) Windows 7
7 649 (27.79%) MS Exchange
8 588 (25.18%) Windows Server 2008
9 574 (24.58%) Windows XP
10 512 (21.93%) ITIL
11 460 (19.70%) VMware
12 409 (17.52%) Windows Server 2003
13 373 (15.97%) Citrix
14 355 (15.20%) TCP/IP
15 337 (14.43%) DNS
16 329 (14.09%) Windows 8
17 317 (13.58%) SQL
18 313 (13.40%) Microsoft Certification
19 300 (12.85%) Blackberry
19 300 (12.85%) Windows Server 2012
19 300 (12.85%) VMware Infrastructure
20 296 (12.68%) SLA
21 294 (12.59%) Firewall
22 293 (12.55%) Cisco
23 292 (12.51%) Finance
24 280 (11.99%) Exchange Server 2010
25 256 (10.96%) LAN
26 217 (9.29%) SQL Server
27 215 (9.21%) DHCP
28 214 (9.16%) WAN

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 25 November 2014, IT jobs within the UK that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 649 (27.79%) MS Exchange
2 280 (11.99%) Exchange Server 2010
3 195 (8.35%) Exchange Server 2007
4 154 (6.60%) Blackberry Enterprise Server
5 118 (5.05%) Exchange Server 2003
6 104 (4.45%) IIS
7 97 (4.15%) SharePoint
8 92 (3.94%) Exchange Server 2013
9 47 (2.01%) Lync
10 35 (1.50%) IBM Notes
11 33 (1.41%) Live Communications Server
12 27 (1.16%) Apache
13 24 (1.03%) WorkSite
14 19 (0.81%) Exchange Server 2000
15 7 (0.30%) Tomcat
16 5 (0.21%) WebLogic
16 5 (0.21%) WebSphere
16 5 (0.21%) SharePoint 2010
16 5 (0.21%) K2 blackpearl
17 4 (0.17%) SharePoint 2013
Applications
1 776 (33.23%) MS Office
2 710 (30.41%) MS Excel
3 80 (3.43%) MS PowerPoint
4 23 (0.99%) MS Visio
5 10 (0.43%) MS Project
6 6 (0.26%) Acrobat
7 3 (0.13%) Adobe Creative Suite
8 2 (0.086%) PowerPivot
9 1 (0.043%) Spreadsheet
Business Applications
1 6 (0.26%) Dynamics AX
2 5 (0.21%) SAP Oil and Gas
3 4 (0.17%) Dynamics CRM
4 3 (0.13%) Dynamics NAV
5 2 (0.086%) Sage 200
5 2 (0.086%) Oracle EBS
5 2 (0.086%) Line 500
5 2 (0.086%) Remedy ITSM
6 1 (0.043%) Temenos T24
6 1 (0.043%) SAP BPC
6 1 (0.043%) Summit
6 1 (0.043%) SalesLogix
Cloud Services
1 84 (3.60%) Office 365
2 27 (1.16%) SaaS
3 15 (0.64%) Microsoft Azure
4 9 (0.39%) PaaS
5 8 (0.34%) Google Apps
5 8 (0.34%) IaaS
6 4 (0.17%) Cloud Computing
7 1 (0.043%) Amazon AWS
Communications & Networking
1 355 (15.20%) TCP/IP
2 337 (14.43%) DNS
3 294 (12.59%) Firewall
4 256 (10.96%) LAN
5 215 (9.21%) DHCP
6 214 (9.16%) WAN
7 207 (8.87%) VPN
8 143 (6.12%) Internet
9 117 (5.01%) VoIP
10 103 (4.41%) SAN
11 52 (2.23%) Wireless
12 36 (1.54%) IP Telephony
13 33 (1.41%) Wi-Fi
14 31 (1.33%) Network Security
15 30 (1.28%) Broadband
16 27 (1.16%) ADSL
17 23 (0.99%) NAS
18 22 (0.94%) VLAN
19 20 (0.86%) Cisco ASA
20 17 (0.73%) IPsec
Database & Business Intelligence
1 217 (9.29%) SQL Server
2 40 (1.71%) MySQL
3 23 (0.99%) SQL Server 2005
4 20 (0.86%) Crystal Reports
5 18 (0.77%) SQL Server 2008
6 13 (0.56%) Oracle Database
7 11 (0.47%) Data Warehouse
8 7 (0.30%) SQL Server Integration Services
8 7 (0.30%) SQL Server 2012
9 6 (0.26%) Relational Database
9 6 (0.26%) SQL Server 2000
10 5 (0.21%) SQL Server Reporting Services
11 4 (0.17%) SQL Server Analysis Services
11 4 (0.17%) Big Data
11 4 (0.17%) MarkLogic
12 3 (0.13%) MS Access
13 2 (0.086%) Microsoft Analysis Services
13 2 (0.086%) Oracle Reports
13 2 (0.086%) Hadoop
13 2 (0.086%) MongoDB
Development Applications
1 9 (0.39%) Visual Studio
2 6 (0.26%) Team Foundation Server
3 5 (0.21%) Subversion
3 5 (0.21%) Eclipse
4 4 (0.17%) FishEye
4 4 (0.17%) Talend Open Studio
5 2 (0.086%) JIRA
5 2 (0.086%) Toad
5 2 (0.086%) LabVIEW
General
1 292 (12.51%) Finance
2 126 (5.40%) Telecoms
3 112 (4.80%) Retail
4 81 (3.47%) Law
5 77 (3.30%) Banking
6 66 (2.83%) Legal
7 31 (1.33%) Marketing
8 23 (0.99%) Manufacturing
9 22 (0.94%) Advertising
10 20 (0.86%) Back Office
11 12 (0.51%) Publishing
12 8 (0.34%) Investment Banking
13 7 (0.30%) German Language
13 7 (0.30%) Electronics
13 7 (0.30%) Financial Institution
14 6 (0.26%) Automotive
15 5 (0.21%) Front Office
15 5 (0.21%) Retail Banking
16 3 (0.13%) Games
17 2 (0.086%) Billing
Libraries, Frameworks & Software Standards
1 57 (2.44%) .NET
2 30 (1.28%) XML
3 27 (1.16%) HTML
4 26 (1.11%) CSS
5 19 (0.81%) Web Services
6 17 (0.73%) ASP.NET
7 13 (0.56%) FIX Protocol
8 8 (0.34%) Application Packaging
8 8 (0.34%) SOAP
9 7 (0.30%) WSE
10 6 (0.26%) Software Packaging
10 6 (0.26%) Spring
10 6 (0.26%) J2EE
11 5 (0.21%) .NET Framework
12 3 (0.13%) COM
12 3 (0.13%) WAP
13 2 (0.086%) SAML
13 2 (0.086%) XSLT
13 2 (0.086%) Flash
13 2 (0.086%) X-Windows
Miscellaneous
1 300 (12.85%) Blackberry
2 98 (4.20%) Analytical Skills
3 69 (2.96%) iPhone
4 46 (1.97%) Clustering
5 34 (1.46%) Thin Client
5 34 (1.46%) Fat Client
6 31 (1.33%) Video Conferencing
7 30 (1.28%) Replication
7 30 (1.28%) Management Information System
8 28 (1.20%) Enterprise Software
9 27 (1.16%) PDA
10 25 (1.07%) Computer Science
10 25 (1.07%) iPad
11 22 (0.94%) Statistics
12 21 (0.90%) Handset
13 18 (0.77%) EPoS
14 16 (0.69%) Mathematics
15 15 (0.64%) AS400
16 14 (0.60%) Client/Server
16 14 (0.60%) iSeries
Operating Systems
1 1845 (79.01%) Windows
2 690 (29.55%) Windows 7
3 588 (25.18%) Windows Server 2008
4 574 (24.58%) Windows XP
5 409 (17.52%) Windows Server 2003
6 329 (14.09%) Windows 8
7 300 (12.85%) Windows Server 2012
8 191 (8.18%) Linux
9 142 (6.08%) Windows Vista
10 109 (4.67%) Mac OS X
11 97 (4.15%) UNIX
12 84 (3.60%) Android
13 68 (2.91%) Windows 2000 Server
14 49 (2.10%) Windows 2000
15 43 (1.84%) Apple iOS
16 34 (1.46%) Mac OS
17 19 (0.81%) VMS
18 17 (0.73%) Red Hat Enterprise Linux
18 17 (0.73%) Windows Mobile
19 16 (0.69%) Solaris
Processes & Methodologies
1 512 (21.93%) ITIL
2 124 (5.31%) Service Delivery
3 120 (5.14%) Incident Management
4 87 (3.73%) Service Management
5 69 (2.96%) Problem Management
6 68 (2.91%) Software Deployment
7 62 (2.66%) Time Management
8 59 (2.53%) Release Management
8 59 (2.53%) CRM
9 49 (2.10%) Change Control
10 46 (1.97%) Software Distribution
11 44 (1.88%) Disaster Recovery
12 42 (1.80%) Root Cause Analysis
13 39 (1.67%) Kalman Filter
14 38 (1.63%) Change Management
15 37 (1.58%) High Availability
16 36 (1.54%) Asset Management
17 32 (1.37%) Mentoring
18 27 (1.16%) Mobile Device Management
18 27 (1.16%) Project Management
Programming Languages
1 317 (13.58%) SQL
2 52 (2.23%) Java
3 46 (1.97%) C
4 34 (1.46%) PowerShell
5 28 (1.20%) C#
5 28 (1.20%) JavaScript
6 20 (0.86%) T-SQL
7 16 (0.69%) VB
8 15 (0.64%) VB.NET
8 15 (0.64%) PHP
9 13 (0.56%) VBScript
9 13 (0.56%) Bash Shell
10 11 (0.47%) VBA
11 9 (0.39%) PL/SQL
12 8 (0.34%) Perl
13 6 (0.26%) Python
14 5 (0.21%) VB6
15 3 (0.13%) Ruby
16 2 (0.086%) PHP5
16 2 (0.086%) MATLAB
Qualifications
1 313 (13.40%) Microsoft Certification
2 170 (7.28%) MCSE
3 168 (7.19%) Security Cleared
4 159 (6.81%) MCP
5 123 (5.27%) MCITP
6 120 (5.14%) Degree
7 115 (4.93%) Cisco Certification
8 111 (4.75%) CCNA
9 97 (4.15%) SC Cleared
10 95 (4.07%) MCSA
11 83 (3.55%) DV Cleared
12 62 (2.66%) MCTS
13 51 (2.18%) ITIL Certification
14 39 (1.67%) A+ Certification
15 29 (1.24%) MCDST
16 22 (0.94%) VMware Certified Professional (VCP)
17 16 (0.69%) Citrix Certification
18 15 (0.64%) CCSA
18 15 (0.64%) Network+ Certification
18 15 (0.64%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 296 (12.68%) SLA
2 27 (1.16%) ISO/IEC 27001
3 12 (0.51%) QA
3 12 (0.51%) ISO 9001
4 2 (0.086%) Sarbanes-Oxley
System Software
1 1219 (52.21%) Active Directory
2 300 (12.85%) VMware Infrastructure
3 99 (4.24%) Hyper-V
4 91 (3.90%) XenApp
5 82 (3.51%) vSphere
6 55 (2.36%) Terminal Services
7 26 (1.11%) VMware ESXi
8 17 (0.73%) XenDesktop
9 15 (0.64%) VMware ESX
10 12 (0.51%) XenServer
10 12 (0.51%) Citrix Presentation Server
10 12 (0.51%) vCloud
11 10 (0.43%) Microsoft App-V
12 7 (0.30%) VMware Workstation
13 6 (0.26%) Firmware
14 3 (0.13%) Microsoft Virtual Server
15 2 (0.086%) Terminal Server
15 2 (0.086%) KVM
16 1 (0.043%) Forefront TMG
16 1 (0.043%) ISA Server
Systems Management
1 162 (6.94%) SCCM
2 86 (3.68%) Backup Exec
3 56 (2.40%) Systems Management Server (SMS)
4 49 (2.10%) OpenView Configuration Management
5 41 (1.76%) WSUS
5 41 (1.76%) Norton AntiVirus
6 34 (1.46%) SCOM
7 13 (0.56%) NetBackup
8 9 (0.39%) HP Data Protector
9 8 (0.34%) Casper Suite
10 6 (0.26%) Nagios
10 6 (0.26%) Tivoli
11 5 (0.21%) MOM
11 5 (0.21%) OpenView
11 5 (0.21%) ServiceCenter
12 4 (0.17%) DameWare
12 4 (0.17%) ARCserve
13 3 (0.13%) ZENworks
13 3 (0.13%) CiscoWorks
13 3 (0.13%) Dollar Universe
Vendors
1 1072 (45.91%) Microsoft
2 460 (19.70%) VMware
3 373 (15.97%) Citrix
4 293 (12.55%) Cisco
5 205 (8.78%) Apple
6 179 (7.67%) HP
7 93 (3.98%) Symantec
8 83 (3.55%) Dell
9 74 (3.17%) McAfee
9 74 (3.17%) Fujitsu
10 70 (3.00%) Avaya
11 55 (2.36%) Oracle
11 55 (2.36%) Sophos
12 54 (2.31%) Bloomberg
13 50 (2.14%) Juniper
14 44 (1.88%) Veeam
15 42 (1.80%) Mitel
16 41 (1.76%) Reuters
17 35 (1.50%) Lotus
18 33 (1.41%) SonicWALL
Woking, Surrey
Senitor Associates
Salary: £25000 - £30000 per annum + great company
Posted: 6 hours ago
Burton-On-Trent, Staffordshire
Roc Search
Salary: £23000 - £26000 per annum + bonus
Posted: 8 hours ago
Nottingham, Nottinghamshire
Oscar Associates (UK) Ltd
Salary: £18000 - £24000 per annum + Benefits
Posted: 8 hours ago
City, London
4it Recruitment Ltd
Salary: From £20,000 to £28,000 per annum plus additional benefits
Posted: 14 hours ago
London
IT Connections
Salary: £26,000 to £30,000
Posted: 14 hours ago
Leeds, West Yorkshire
Circle Recruitment
Salary: £20000 - £29000 per annum + Benefits
Posted: Yesterday
Manchester, Lancashire
Harvey Nash plc
Salary: £16000 - £20000 per annum
Posted: Yesterday
London
H&R Talent
Salary: From £22,000 to £24,500 per annum Contributory Pension, Private Healt
Posted: Yesterday
Macclesfield, Cheshire
Global Technology Solutions Ltd
Salary: £40000 - £45000 per annum + 10% Bonus
Posted: Yesterday
Leeds, West Yorkshire
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Salary: £22000 - £26000 per annum + benefits
Posted: Yesterday
Knutsford, Cheshire
TribePost.co.uk
Salary: £Competitive + Benefits
Posted: Yesterday
Leatherhead, Surrey
Roc Search
Salary: £30000 - £35000 per annum + + benefits
Posted: Yesterday
Hampshire
Nationwide People Ltd
Salary: £130 - £150 Per Day
Posted: Yesterday
City, London
Rosemont Consulting Ltd
Salary: From £30,000 to £36,000 per annum Plus Benefits
Posted: Yesterday
Manchester, Lancashire
Roc Search
Salary: £22000 per annum
Posted: Yesterday
Greater Manchester
Harvey Nash plc
Salary: £18000 - £25000 per annum + Excellent Benefits
Posted: Yesterday
Watford, Hertfordshire
Connectus
Salary: £26000 - £28000 per annum
Posted: Yesterday
Maidstone, Kent
Global Technology Solutions Ltd
Salary: £22000 - £26000 per annum + benefits
Posted: Yesterday
City, London
ReThink Recruitment
Salary: £24000.00 - £28000.00 per annum + benefits
Posted: Yesterday
Manchester, Lancashire
Senitor Associates
Salary: £18000 - £25000 per annum + Pension, Microsoft Training
Posted: Yesterday