The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 31 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Oct 2014
Same period 2013 Same period 2012
Second Line Support
Rank 264 331 357
Rank change year-on-year
+67 +26
Permanent jobs requiring a 2nd Line Support 1183 888 815
As % of all permanent IT jobs located in the UK 1.04% 0.81% 0.72%
As % of the Job Titles category 1.10% 0.86% 0.76%
Number of salaries quoted 999 810 716
Average salary £26,000 £25,000 £25,500
Average salary % change year-on-year
+4.00% -1.96%
90% offered a salary of more than £21,000 £21,250 £20,000
10% offered a salary of more than £35,000 £35,000 £32,500
UK excluding London average salary £25,000 £24,500 £24,000
% change year-on-year
+2.04% +2.08%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
107606 103134 107111
As % of all permanent IT jobs located in the UK 94.61% 94.59% 95.25%
Number of salaries quoted 88212 85621 91371
Average salary £45,000 £44,000 £42,500
Average salary % change year-on-year
+2.27% +3.52%
90% offered a salary of more than £26,500 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the UK

2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support within the UK.

2nd Line Support Salary Trend in the UK

2nd Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support over the 3 months to 31 October 2014 within the UK.

2nd Line Support Salary Histogram in the UK

2nd Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the UK over the 3 months to 31 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +58 1106 £26,000 +4.00% 137
London +47 380 £27,500 - 32
South East +13 363 £26,000 +4.00% 29
Berkshire +41 121 £26,000 -13.33% 6
City of London +80 102 £31,000 +12.72% 7
Surrey -12 76 £28,000 +12.00% 5
South West +33 72 £24,000 +2.12% 11
Yorkshire -27 67 £22,500 - 20
East of England -24 64 £25,000 -1.96% 8
North West -13 63 £23,000 +2.22% 17
West Yorkshire -6 60 £22,500 +4.65% 15
Bracknell +16 56 £27,500 -8.33%
Hampshire -2 55 £25,500 +6.25% 9
West Midlands -9 52 £25,000 +13.63% 7
East Midlands +24 43 £23,500 - 10
Manchester -6 37 £23,000 +6.97% 9
Southampton +31 30 £25,000 +6.38% 5
Oxfordshire +24 29 £24,500 -2.00%
Buckinghamshire +7 29 £26,000 +1.96% 4
Hertfordshire -8 28 £28,500 +11.76% 1
Reading -18 25 £27,000 -10.00% 3
Leeds -38 25 £22,500 +4.65% 9
East Sussex +4 24 £27,000 +5.88% 1
Birmingham +10 21 £25,750 +11.95%
Northamptonshire -7 20 £23,250 -1.06% 4
Wales +25 19 £23,000 -19.29% 1
Wiltshire +10 19 £24,000 -1.03% 1
Kent +8 18 £27,500 - 2
Wakefield - 18 £20,000 - 2
Farnborough +10 17 £30,000 +17.64% 1

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 31 October 2014, IT jobs within the UK that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 1851 (79.75%) Windows
2 1210 (52.13%) Active Directory
3 1053 (45.37%) Microsoft
4 788 (33.95%) MS Office
5 734 (31.62%) MS Excel
6 695 (29.94%) Windows 7
7 675 (29.08%) MS Exchange
8 581 (25.03%) Windows Server 2008
9 577 (24.86%) Windows XP
10 508 (21.89%) ITIL
11 484 (20.85%) VMware
12 410 (17.66%) Windows Server 2003
13 390 (16.80%) Citrix
14 347 (14.95%) TCP/IP
15 334 (14.39%) SQL
16 332 (14.30%) DNS
17 328 (14.13%) Microsoft Certification
18 321 (13.83%) Windows 8
19 311 (13.40%) VMware Infrastructure
20 305 (13.14%) Cisco
21 293 (12.62%) Finance
22 291 (12.54%) Windows Server 2012
23 290 (12.49%) SLA
24 288 (12.41%) Firewall
24 288 (12.41%) Blackberry
25 282 (12.15%) Exchange Server 2010
26 244 (10.51%) LAN
27 224 (9.65%) SQL Server
28 213 (9.18%) Apple
29 204 (8.79%) WAN

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 31 October 2014, IT jobs within the UK that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 675 (29.08%) MS Exchange
2 282 (12.15%) Exchange Server 2010
3 202 (8.70%) Exchange Server 2007
4 160 (6.89%) Blackberry Enterprise Server
5 129 (5.56%) Exchange Server 2003
6 111 (4.78%) IIS
7 98 (4.22%) SharePoint
8 88 (3.79%) Exchange Server 2013
9 41 (1.77%) Lync
10 36 (1.55%) IBM Notes
11 30 (1.29%) Live Communications Server
12 29 (1.25%) Apache
13 27 (1.16%) WorkSite
14 17 (0.73%) Exchange Server 2000
15 7 (0.30%) Tomcat
15 7 (0.30%) K2 blackpearl
15 7 (0.30%) WebSphere
16 5 (0.22%) SharePoint 2010
16 5 (0.22%) WebLogic
17 3 (0.13%) JBoss
Applications
1 788 (33.95%) MS Office
2 734 (31.62%) MS Excel
3 80 (3.45%) MS PowerPoint
4 29 (1.25%) MS Visio
5 14 (0.60%) MS Project
6 6 (0.26%) Adobe Creative Suite
7 5 (0.22%) Acrobat
Business Applications
1 6 (0.26%) Dynamics CRM
2 5 (0.22%) Dynamics AX
3 4 (0.17%) SAP Oil and Gas
3 4 (0.17%) Dynamics NAV
4 2 (0.086%) Line 500
4 2 (0.086%) Remedy ITSM
5 1 (0.043%) Temenos T24
5 1 (0.043%) SAP BPC
5 1 (0.043%) Sage 200
5 1 (0.043%) SalesLogix
5 1 (0.043%) Agresso
5 1 (0.043%) Oracle EBS
5 1 (0.043%) Summit
5 1 (0.043%) Dynamics GP
5 1 (0.043%) Line 50
Cloud Services
1 76 (3.27%) Office 365
2 31 (1.34%) SaaS
3 16 (0.69%) Microsoft Azure
4 11 (0.47%) PaaS
5 10 (0.43%) IaaS
6 7 (0.30%) Google Apps
7 6 (0.26%) Cloud Computing
Communications & Networking
1 347 (14.95%) TCP/IP
2 332 (14.30%) DNS
3 288 (12.41%) Firewall
4 244 (10.51%) LAN
5 204 (8.79%) WAN
6 200 (8.62%) DHCP
7 197 (8.49%) VPN
8 140 (6.03%) Internet
9 116 (5.00%) SAN
10 100 (4.31%) VoIP
11 53 (2.28%) Wireless
12 40 (1.72%) IP Telephony
13 34 (1.46%) ADSL
14 30 (1.29%) Wi-Fi
14 30 (1.29%) Network Security
15 27 (1.16%) Broadband
16 26 (1.12%) NAS
17 23 (0.99%) VLAN
18 21 (0.90%) IPsec
19 17 (0.73%) SSL
Database & Business Intelligence
1 224 (9.65%) SQL Server
2 42 (1.81%) MySQL
3 25 (1.08%) SQL Server 2005
4 17 (0.73%) Crystal Reports
5 16 (0.69%) SQL Server 2008
5 16 (0.69%) Oracle Database
6 10 (0.43%) SQL Server 2000
6 10 (0.43%) Data Warehouse
7 8 (0.34%) Relational Database
8 7 (0.30%) SQL Server 2012
9 5 (0.22%) SQL Server Reporting Services
10 4 (0.17%) MarkLogic
10 4 (0.17%) SQL Server Analysis Services
10 4 (0.17%) Big Data
11 3 (0.13%) SQL Server Integration Services
11 3 (0.13%) MS Access
12 2 (0.086%) Hadoop
12 2 (0.086%) MongoDB
12 2 (0.086%) Microsoft Analysis Services
13 1 (0.043%) FileMaker
Development Applications
1 7 (0.30%) Visual Studio
2 6 (0.26%) Team Foundation Server
3 5 (0.22%) Subversion
3 5 (0.22%) Eclipse
4 4 (0.17%) FishEye
4 4 (0.17%) Talend Open Studio
5 2 (0.086%) JIRA
5 2 (0.086%) Toad
5 2 (0.086%) LabVIEW
General
1 293 (12.62%) Finance
2 113 (4.87%) Telecoms
3 105 (4.52%) Retail
4 79 (3.40%) Banking
5 76 (3.27%) Law
6 63 (2.71%) Legal
7 29 (1.25%) Marketing
8 23 (0.99%) Manufacturing
9 21 (0.90%) Back Office
10 20 (0.86%) Advertising
11 16 (0.69%) Publishing
12 9 (0.39%) Financial Institution
13 7 (0.30%) Investment Banking
14 6 (0.26%) Electronics
14 6 (0.26%) Automotive
15 5 (0.22%) Front Office
15 5 (0.22%) German Language
15 5 (0.22%) Retail Banking
16 3 (0.13%) Games
17 2 (0.086%) Billing
Libraries, Frameworks & Software Standards
1 62 (2.67%) .NET
2 29 (1.25%) XML
3 23 (0.99%) HTML
4 22 (0.95%) CSS
5 21 (0.90%) ASP.NET
6 20 (0.86%) Web Services
7 19 (0.82%) FIX Protocol
8 10 (0.43%) Software Packaging
9 8 (0.34%) .NET Framework
9 8 (0.34%) Application Packaging
9 8 (0.34%) SOAP
10 6 (0.26%) Spring
11 5 (0.22%) J2EE
12 4 (0.17%) WSE
13 2 (0.086%) HTML5
13 2 (0.086%) X-Windows
13 2 (0.086%) XSLT
13 2 (0.086%) Flash
14 1 (0.043%) XHTML
14 1 (0.043%) WAP
Miscellaneous
1 288 (12.41%) Blackberry
2 104 (4.48%) Analytical Skills
3 74 (3.19%) iPhone
4 46 (1.98%) Clustering
5 38 (1.64%) Thin Client
5 38 (1.64%) Fat Client
6 36 (1.55%) Video Conferencing
7 32 (1.38%) iPad
8 28 (1.21%) Computer Science
9 24 (1.03%) Management Information System
9 24 (1.03%) Replication
9 24 (1.03%) Enterprise Software
10 23 (0.99%) Handset
10 23 (0.99%) PDA
11 19 (0.82%) Statistics
12 17 (0.73%) EPoS
13 13 (0.56%) Client/Server
13 13 (0.56%) Mathematics
13 13 (0.56%) EqualLogic
14 12 (0.52%) AS400
Operating Systems
1 1851 (79.75%) Windows
2 695 (29.94%) Windows 7
3 581 (25.03%) Windows Server 2008
4 577 (24.86%) Windows XP
5 410 (17.66%) Windows Server 2003
6 321 (13.83%) Windows 8
7 291 (12.54%) Windows Server 2012
8 193 (8.32%) Linux
9 146 (6.29%) Windows Vista
10 102 (4.39%) Mac OS X
11 98 (4.22%) UNIX
12 69 (2.97%) Android
13 59 (2.54%) Windows 2000 Server
14 51 (2.20%) Windows 2000
15 34 (1.46%) Mac OS
16 27 (1.16%) Apple iOS
17 21 (0.90%) Red Hat Enterprise Linux
18 17 (0.73%) VMS
19 15 (0.65%) Solaris
20 14 (0.60%) Windows Mobile
Processes & Methodologies
1 508 (21.89%) ITIL
2 111 (4.78%) Service Delivery
3 102 (4.39%) Incident Management
4 97 (4.18%) Service Management
5 61 (2.63%) Time Management
6 59 (2.54%) Problem Management
7 58 (2.50%) CRM
8 56 (2.41%) Software Deployment
9 47 (2.02%) Release Management
10 45 (1.94%) Change Control
11 40 (1.72%) Root Cause Analysis
12 39 (1.68%) Software Distribution
12 39 (1.68%) Disaster Recovery
13 34 (1.46%) Migration
13 34 (1.46%) Asset Management
13 34 (1.46%) High Availability
13 34 (1.46%) Kalman Filter
14 33 (1.42%) Change Management
15 31 (1.34%) Mentoring
16 27 (1.16%) Continuous Improvement
Programming Languages
1 334 (14.39%) SQL
2 54 (2.33%) Java
3 38 (1.64%) C
3 38 (1.64%) PowerShell
4 33 (1.42%) C#
5 25 (1.08%) JavaScript
6 22 (0.95%) T-SQL
7 18 (0.78%) VB
8 16 (0.69%) PHP
9 15 (0.65%) VBScript
10 14 (0.60%) VB.NET
10 14 (0.60%) Bash Shell
11 11 (0.47%) VBA
12 8 (0.34%) PL/SQL
13 7 (0.30%) Perl
14 5 (0.22%) Python
14 5 (0.22%) VB6
15 3 (0.13%) Ruby
16 2 (0.086%) PHP5
16 2 (0.086%) MATLAB
Qualifications
1 328 (14.13%) Microsoft Certification
2 184 (7.93%) MCSE
3 170 (7.32%) MCP
4 160 (6.89%) Security Cleared
5 124 (5.34%) MCITP
6 116 (5.00%) Degree
7 108 (4.65%) Cisco Certification
8 105 (4.52%) CCNA
9 104 (4.48%) MCSA
10 92 (3.96%) SC Cleared
11 75 (3.23%) DV Cleared
12 68 (2.93%) MCTS
13 44 (1.90%) ITIL Certification
14 37 (1.59%) A+ Certification
15 25 (1.08%) MCDST
16 21 (0.90%) VMware Certified Professional (VCP)
17 17 (0.73%) Citrix Certification
18 16 (0.69%) Network+ Certification
19 15 (0.65%) ITIL Foundation Certificate
20 12 (0.52%) CCA
Quality Assurance & Compliance
1 290 (12.49%) SLA
2 27 (1.16%) ISO/IEC 27001
3 15 (0.65%) ISO 9001
4 13 (0.56%) QA
5 4 (0.17%) Sarbanes-Oxley
6 2 (0.086%) HL7
6 2 (0.086%) DICOM
System Software
1 1210 (52.13%) Active Directory
2 311 (13.40%) VMware Infrastructure
3 102 (4.39%) Hyper-V
4 92 (3.96%) XenApp
5 78 (3.36%) vSphere
6 61 (2.63%) Terminal Services
7 33 (1.42%) VMware ESXi
8 30 (1.29%) XenDesktop
9 14 (0.60%) VMware ESX
10 13 (0.56%) Microsoft App-V
10 13 (0.56%) XenServer
10 13 (0.56%) vCloud
11 12 (0.52%) Citrix Presentation Server
12 8 (0.34%) Firmware
13 7 (0.30%) VMware Workstation
14 4 (0.17%) Microsoft Virtual Server
15 2 (0.086%) VMware Server
15 2 (0.086%) Terminal Server
15 2 (0.086%) KVM
16 1 (0.043%) Forefront TMG
Systems Management
1 168 (7.24%) SCCM
2 89 (3.83%) Backup Exec
3 49 (2.11%) Systems Management Server (SMS)
4 45 (1.94%) Norton AntiVirus
5 42 (1.81%) OpenView Configuration Management
6 41 (1.77%) WSUS
7 29 (1.25%) SCOM
8 15 (0.65%) NetBackup
9 10 (0.43%) Casper Suite
10 8 (0.34%) Tivoli
11 7 (0.30%) MOM
11 7 (0.30%) OpenView
11 7 (0.30%) HP Data Protector
12 6 (0.26%) Nagios
13 5 (0.22%) ARCserve
13 5 (0.22%) ServiceCenter
14 3 (0.13%) DameWare
14 3 (0.13%) CiscoWorks
14 3 (0.13%) Dollar Universe
14 3 (0.13%) Symantec Enterprise Vault
Vendors
1 1053 (45.37%) Microsoft
2 484 (20.85%) VMware
3 390 (16.80%) Citrix
4 305 (13.14%) Cisco
5 213 (9.18%) Apple
6 177 (7.63%) HP
7 111 (4.78%) Symantec
8 83 (3.58%) Dell
9 68 (2.93%) Fujitsu
10 65 (2.80%) Avaya
11 63 (2.71%) McAfee
12 52 (2.24%) Oracle
13 50 (2.15%) Bloomberg
14 49 (2.11%) Juniper
15 48 (2.07%) Veeam
16 43 (1.85%) Sophos
17 39 (1.68%) Reuters
18 37 (1.59%) Mitel
19 36 (1.55%) Lotus
20 34 (1.46%) Remedy
Lymm, Cheshire
Searchability.co.uk
Salary: £15000 - £18000 per annum
Posted: 1 hour ago
Manchester, Lancashire
Oscar Associates (UK) Ltd
Salary: £12 - £14 per hour
Posted: 1 hour ago
Milton Keynes, Buckinghamshire
Focus IT Recruitment
Salary: From £25,000 to £29,000 per annum + Training + Great Benefits
Posted: 2 hours ago
Berkshire
Lorien Resourcing
Salary: benefits package
Posted: 7 hours ago
Woking, Surrey
Senitor Associates
Salary: £25000 - £30000 per annum + great company
Posted: 9 hours ago
Bristol, Avon
Remit Resources
Salary: £23000 - £28000 per annum + Full Benefits Package
Posted: 11 hours ago
Reigate, Surrey
Circle Recruitment
Salary: £25000 - £28000 per annum + Pension, Healthcare, 23 days
Posted: 23 hours ago
Bedfordshire
Harris Global
Salary: From £25,000 to £30,000 per annum
Posted: 23 hours ago
High Wycombe, Buckinghamshire
Beyond Networks
Posted: 23 hours ago
Central London / West End
Sanderson
Salary: £25000 - £32000 per annum
Posted: Yesterday
Leeds, West Yorkshire
4it Recruitment Ltd
Salary: From £20,000 to £25,000 per annum plus additional benefits
Posted: Yesterday
Central London / West End
Forman Computer Staff
Salary: From £25,000 to £28,000 per annum
Posted: Yesterday
Walsall, West Midlands (County)
Hiring People
Salary: £18000 to £20000 per annum
Posted: Yesterday
London
Coal IT Services
Salary: From £25,000 to £30,000 per annum + benefits
Posted: Yesterday
Reading, Berkshire
Talent Spa
Salary: Competitive
Posted: Yesterday
Bedfordshire
SmartSourcing plc
Posted: Yesterday
York, North Yorkshire
Ashdown IT
Salary: £18000 per annum + Healthcare policy
Posted: Yesterday
Leeds, West Yorkshire
Oscar Associates (UK) Ltd
Salary: £22000 - £25000 per annum + Excellent Benefits
Posted: Yesterday
London
Zorba Consulting Limited
Salary: From £20,000 to £25,000 per annum + bonus + benefits
Posted: Yesterday
City, London
Oscar Associates (UK) Ltd
Salary: £22000 - £27000 per annum + Benefits
Posted: Yesterday