The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 3 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Mar 2015
Same period 2014 Same period 2013
Second Line Support
Rank 260 325 367
Rank change year-on-year
+65 +42
Permanent jobs requiring a 2nd Line Support 1210 871 739
As % of all permanent IT jobs located in the UK 1.13% 0.82% 0.68%
As % of the Job Titles category 1.20% 0.86% 0.72%
Number of salaries quoted 1052 775 646
Average salary £26,000 £25,000 £25,000
Average salary % change year-on-year
+4.00% -
90% offered a salary of more than £21,000 £20,500 £20,000
10% offered a salary of more than £35,000 £35,000 £35,000
UK excluding London average salary £25,000 £24,500 £24,000
% change year-on-year
+2.04% +2.08%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
101167 100905 102697
As % of all permanent IT jobs located in the UK 94.80% 94.47% 94.92%
Number of salaries quoted 83281 81156 86804
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the UK

2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support within the UK.

2nd Line Support Salary Trend in the UK

2nd Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support over the 3 months to 3 March 2015 within the UK.

2nd Line Support Salary Histogram in the UK

2nd Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the UK over the 3 months to 3 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +64 1168 £26,000 +4.00% 140
London +102 500 £27,500 - 43
South East +15 243 £26,500 +1.92% 32
City of London +47 99 £30,000 -20.00% 14
Yorkshire +28 90 £22,500 - 9
East of England -9 77 £26,000 +6.12% 13
North West -27 76 £24,000 +4.34% 12
Berkshire +21 73 £27,500 +4.76% 6
West Yorkshire +25 69 £22,500 +4.65% 5
South West +7 66 £23,000 -1.07% 12
West Midlands -6 65 £24,000 +5.49% 15
East Midlands +63 57 £26,000 +10.63% 4
Surrey +10 51 £27,500 +10.00% 8
Hampshire +10 49 £25,000 -1.96% 5
Leeds +18 48 £22,500 +7.14% 4
Manchester -7 48 £24,500 +6.52% 6
Birmingham -9 29 £24,500 -2.00% 5
Hertfordshire -18 26 £28,000 +1.81% 7
Northamptonshire +8 25 £26,125 +11.17% 1
Gloucestershire +8 25 £23,500 -9.61% 1
Nottinghamshire +28 21 £26,500 -1.85% 2
Cheshire +4 21 £22,000 -1.12% 4
Slough +18 19 £37,500 +41.50%
Bracknell +7 19 £34,750 - 2
Reading -9 19 £24,750 +12.50% 3
Kent +13 18 £30,000 - 1
Buckinghamshire +3 18 £26,000 -5.45% 6
West Sussex +10 16 £24,000 -7.69%
Northampton +3 16 £25,000 +6.38% 1
Docklands, London +10 15 £34,000 -20.00%

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 3 March 2015, IT jobs within the UK that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 1888 (79.23%) Windows
2 1273 (53.42%) Active Directory
3 1172 (49.18%) Microsoft
4 751 (31.51%) MS Office
5 715 (30.00%) MS Exchange
6 675 (28.33%) Windows 7
7 651 (27.32%) MS Excel
8 600 (25.18%) ITIL
9 533 (22.37%) Windows Server 2008
10 489 (20.52%) Windows XP
11 468 (19.64%) VMware
12 420 (17.62%) Windows Server 2003
13 417 (17.50%) Cisco
14 402 (16.87%) Citrix
15 394 (16.53%) Microsoft Certification
16 388 (16.28%) Firewall
17 370 (15.53%) TCP/IP
18 346 (14.52%) DNS
19 345 (14.48%) Blackberry
20 344 (14.44%) Windows 8
21 333 (13.97%) LAN
22 327 (13.72%) Finance
23 317 (13.30%) Windows Server 2012
24 316 (13.26%) SLA
25 302 (12.67%) VMware Infrastructure
26 285 (11.96%) WAN
27 259 (10.87%) Exchange Server 2010
28 255 (10.70%) SQL
29 254 (10.66%) VPN
30 234 (9.82%) DHCP

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 3 March 2015, IT jobs within the UK that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 715 (30.00%) MS Exchange
2 259 (10.87%) Exchange Server 2010
3 179 (7.51%) Exchange Server 2007
4 168 (7.05%) Blackberry Enterprise Server
5 144 (6.04%) Exchange Server 2003
6 126 (5.29%) Exchange Server 2013
7 96 (4.03%) IIS
8 78 (3.27%) SharePoint
9 66 (2.77%) Lync
10 33 (1.38%) IBM Notes
11 31 (1.30%) Apache
12 24 (1.01%) Live Communications Server
13 23 (0.97%) Exchange Server 2000
14 18 (0.76%) CMS
14 18 (0.76%) Tomcat
15 13 (0.55%) Commerce Server
16 12 (0.50%) WebLogic
17 11 (0.46%) WorkSite
17 11 (0.46%) SharePoint 2013
18 9 (0.38%) WebSphere
Applications
1 751 (31.51%) MS Office
2 651 (27.32%) MS Excel
3 59 (2.48%) MS PowerPoint
4 23 (0.97%) MS Visio
5 7 (0.29%) MS Project
5 7 (0.29%) Adobe Creative Suite
6 5 (0.21%) PowerPivot
7 4 (0.17%) Spreadsheet
8 3 (0.13%) Acrobat
9 1 (0.042%) InDesign
Business Applications
1 7 (0.29%) Dynamics AX
2 5 (0.21%) SAP Oil and Gas
2 5 (0.21%) Dynamics NAV
3 4 (0.17%) Dynamics CRM
3 4 (0.17%) Nortel Periphonics
4 2 (0.084%) HiPortfolio
4 2 (0.084%) Oracle EBS
4 2 (0.084%) BASE24
5 1 (0.042%) Summit
5 1 (0.042%) SalesLogix
5 1 (0.042%) Retail-J
5 1 (0.042%) Remedy ITSM
5 1 (0.042%) Magento
5 1 (0.042%) Sage 200
5 1 (0.042%) Agresso
Cloud Services
1 115 (4.83%) Office 365
2 24 (1.01%) SaaS
3 8 (0.34%) Cloud Computing
3 8 (0.34%) Google Apps
4 7 (0.29%) IaaS
4 7 (0.29%) PaaS
5 5 (0.21%) Microsoft Azure
5 5 (0.21%) Amazon AWS
Communications & Networking
1 388 (16.28%) Firewall
2 370 (15.53%) TCP/IP
3 346 (14.52%) DNS
4 333 (13.97%) LAN
5 285 (11.96%) WAN
6 254 (10.66%) VPN
7 234 (9.82%) DHCP
8 142 (5.96%) Internet
9 132 (5.54%) VoIP
10 120 (5.04%) SAN
11 56 (2.35%) Wi-Fi
12 45 (1.89%) Wireless
13 40 (1.68%) Broadband
14 39 (1.64%) Network Security
15 38 (1.59%) Cisco ASA
16 35 (1.47%) Ethernet
16 35 (1.47%) VLAN
17 31 (1.30%) Cisco IOS
18 29 (1.22%) IP Telephony
18 29 (1.22%) SMTP
Database & Business Intelligence
1 213 (8.94%) SQL Server
2 24 (1.01%) MySQL
3 19 (0.80%) SQL Server 2005
4 18 (0.76%) SQL Server 2008
5 15 (0.63%) SQL Server 2012
6 14 (0.59%) SQL Server Integration Services
7 11 (0.46%) Crystal Reports
8 7 (0.29%) Oracle Database
8 7 (0.29%) Relational Database
9 6 (0.25%) Data Warehouse
9 6 (0.25%) SQL Server Reporting Services
10 4 (0.17%) Essbase
11 3 (0.13%) PostgreSQL
11 3 (0.13%) RDBMS
12 2 (0.084%) Data Mining
12 2 (0.084%) MS Access
12 2 (0.084%) FileMaker
13 1 (0.042%) QlikView
13 1 (0.042%) Oracle Database 11g
13 1 (0.042%) SQL Server Analysis Services
Development Applications
1 13 (0.55%) Visual Studio
2 4 (0.17%) Toad
2 4 (0.17%) Subversion
2 4 (0.17%) Team Foundation Server
3 3 (0.13%) Eclipse
3 3 (0.13%) Git (software)
3 3 (0.13%) JIRA
4 1 (0.042%) Oracle APEX
4 1 (0.042%) Talend Open Studio
4 1 (0.042%) LabVIEW
4 1 (0.042%) Bugzilla
4 1 (0.042%) Oracle Forms
4 1 (0.042%) FishEye
General
1 327 (13.72%) Finance
2 142 (5.96%) Telecoms
3 107 (4.49%) Retail
4 88 (3.69%) Law
5 69 (2.90%) Banking
6 64 (2.69%) Legal
7 34 (1.43%) Back Office
8 24 (1.01%) Advertising
9 23 (0.97%) Marketing
10 19 (0.80%) Manufacturing
11 13 (0.55%) German Language
12 11 (0.46%) Investment Banking
13 8 (0.34%) French Language
13 8 (0.34%) Electronics
13 8 (0.34%) Financial Institution
14 7 (0.29%) Games
15 6 (0.25%) Publishing
16 5 (0.21%) Front Office
17 4 (0.17%) Pharmaceutical
17 4 (0.17%) Automotive
Libraries, Frameworks & Software Standards
1 69 (2.90%) .NET
2 39 (1.64%) HTML
3 25 (1.05%) XML
4 23 (0.97%) ASP.NET
5 17 (0.71%) CSS
5 17 (0.71%) .NET Framework
6 8 (0.34%) Web Services
7 6 (0.25%) J2EE
7 6 (0.25%) Middleware
8 5 (0.21%) Application Packaging
8 5 (0.21%) WSE
9 4 (0.17%) FIX Protocol
9 4 (0.17%) LAMP
9 4 (0.17%) XSL
10 3 (0.13%) WebSphere MQ
11 2 (0.084%) jQuery
11 2 (0.084%) Spring
11 2 (0.084%) WAP
11 2 (0.084%) COM
11 2 (0.084%) Servlets
Miscellaneous
1 345 (14.48%) Blackberry
2 85 (3.57%) Analytical Skills
3 79 (3.32%) Management Information System
4 57 (2.39%) iPhone
5 48 (2.01%) Thin Client
5 48 (2.01%) Fat Client
6 44 (1.85%) Replication
7 39 (1.64%) Clustering
8 31 (1.30%) iPad
9 27 (1.13%) PDA
10 25 (1.05%) EPoS
10 25 (1.05%) User Experience
11 23 (0.97%) Mathematics
12 21 (0.88%) CMDB
12 21 (0.88%) Statistics
13 18 (0.76%) Video Conferencing
13 18 (0.76%) Enterprise Software
14 16 (0.67%) Computer Science
15 15 (0.63%) Client/Server
15 15 (0.63%) Hedge funds
Operating Systems
1 1888 (79.23%) Windows
2 675 (28.33%) Windows 7
3 533 (22.37%) Windows Server 2008
4 489 (20.52%) Windows XP
5 420 (17.62%) Windows Server 2003
6 344 (14.44%) Windows 8
7 317 (13.30%) Windows Server 2012
8 219 (9.19%) Linux
9 132 (5.54%) Mac OS X
10 125 (5.25%) Windows Vista
11 105 (4.41%) UNIX
12 98 (4.11%) Android
13 88 (3.69%) Apple iOS
14 77 (3.23%) Windows 2000 Server
15 37 (1.55%) Mac OS
16 35 (1.47%) Solaris
17 22 (0.92%) Windows 2000
18 18 (0.76%) AIX
18 18 (0.76%) Red Hat Enterprise Linux
19 15 (0.63%) Windows Mobile
Processes & Methodologies
1 600 (25.18%) ITIL
2 129 (5.41%) Service Delivery
3 121 (5.08%) Incident Management
4 97 (4.07%) Problem Management
5 72 (3.02%) Service Management
6 69 (2.90%) CRM
7 61 (2.56%) Time Management
8 59 (2.48%) Release Management
9 54 (2.27%) Software Deployment
10 53 (2.22%) Root Cause Analysis
11 50 (2.10%) Disaster Recovery
12 49 (2.06%) Change Control
13 47 (1.97%) Change Management
14 41 (1.72%) Software Distribution
15 40 (1.68%) Kalman Filter
16 37 (1.55%) Mentoring
17 35 (1.47%) Asset Management
18 31 (1.30%) Information Security
19 30 (1.26%) Migration
20 28 (1.17%) Network Management
Programming Languages
1 255 (10.70%) SQL
2 51 (2.14%) PowerShell
3 37 (1.55%) C
4 35 (1.47%) Java
5 33 (1.38%) JavaScript
5 33 (1.38%) C#
6 19 (0.80%) VBScript
6 19 (0.80%) VB
7 16 (0.67%) PHP
8 15 (0.63%) PL/SQL
9 11 (0.46%) T-SQL
9 11 (0.46%) VBA
10 10 (0.42%) VB.NET
11 9 (0.38%) Perl
12 7 (0.29%) Python
13 6 (0.25%) Bash Shell
13 6 (0.25%) C++
14 3 (0.13%) Objective-C
15 2 (0.084%) XPath
16 1 (0.042%) VB6
Qualifications
1 394 (16.53%) Microsoft Certification
2 232 (9.74%) MCSE
3 220 (9.23%) MCP
4 156 (6.55%) Cisco Certification
5 152 (6.38%) CCNA
6 141 (5.92%) Degree
7 140 (5.87%) MCITP
8 131 (5.50%) Security Cleared
9 126 (5.29%) MCSA
10 78 (3.27%) SC Cleared
11 69 (2.90%) DV Cleared
12 65 (2.73%) MCTS
13 45 (1.89%) ITIL Certification
14 44 (1.85%) MCDST
15 35 (1.47%) VCP4
16 34 (1.43%) ITIL Foundation Certificate
17 30 (1.26%) A+ Certification
18 18 (0.76%) CCNP
18 18 (0.76%) Citrix Certification
19 17 (0.71%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 316 (13.26%) SLA
2 34 (1.43%) ISO/IEC 27001
3 11 (0.46%) ISO 9001
3 11 (0.46%) PCI DSS
4 5 (0.21%) QA
5 2 (0.084%) Sarbanes-Oxley
5 2 (0.084%) ISO 8583
System Software
1 1273 (53.42%) Active Directory
2 302 (12.67%) VMware Infrastructure
3 143 (6.00%) Hyper-V
4 79 (3.32%) vSphere
5 77 (3.23%) XenApp
6 38 (1.59%) Terminal Services
7 20 (0.84%) XenDesktop
8 13 (0.55%) VMware ESXi
8 13 (0.55%) vCloud
8 13 (0.55%) VMware Workstation
9 11 (0.46%) VMware ESX
10 8 (0.34%) XenServer
11 6 (0.25%) Citrix Presentation Server
11 6 (0.25%) Firmware
11 6 (0.25%) Terminal Server
12 5 (0.21%) Microsoft App-V
12 5 (0.21%) Xen
12 5 (0.21%) VMware Server
13 4 (0.17%) Samba
14 2 (0.084%) ISA Server
Systems Management
1 153 (6.42%) SCCM
2 52 (2.18%) Backup Exec
3 41 (1.72%) Systems Management Server (SMS)
4 38 (1.59%) OpenView Configuration Management
5 34 (1.43%) WSUS
6 28 (1.17%) SCOM
7 24 (1.01%) Norton AntiVirus
8 11 (0.46%) Nagios
8 11 (0.46%) NetBackup
9 8 (0.34%) HP Data Protector
10 7 (0.29%) Dollar Universe
11 5 (0.21%) FortiGate
11 5 (0.21%) Tivoli
11 5 (0.21%) Cisco IPCC
11 5 (0.21%) ServiceCenter
11 5 (0.21%) WMI
12 4 (0.17%) Opsview
12 4 (0.17%) Puppet
13 3 (0.13%) DameWare
13 3 (0.13%) CiscoWorks
Vendors
1 1172 (49.18%) Microsoft
2 468 (19.64%) VMware
3 417 (17.50%) Cisco
4 402 (16.87%) Citrix
5 209 (8.77%) Apple
6 196 (8.22%) HP
7 94 (3.94%) Dell
8 90 (3.78%) Avaya
9 86 (3.61%) Symantec
10 65 (2.73%) Oracle
11 62 (2.60%) McAfee
12 61 (2.56%) Sophos
13 59 (2.48%) Bloomberg
14 53 (2.22%) Reuters
14 53 (2.22%) Fujitsu
15 46 (1.93%) Mitel
15 46 (1.93%) NetApp
16 37 (1.55%) Juniper
17 33 (1.38%) Lotus
18 32 (1.34%) Red Hat
City, London
ComputAppoint
Salary: £24000 - £28000 per annum
Posted: 5 hours ago
Evesham, Worcestershire
HAYS INFORMATION TECHNOLOGY
Salary: £15000 per annum + Benefits
Posted: 6 hours ago
Goole, North Humberside
Circle Recruitment
Salary: £25000 - £30000 per annum
Posted: 8 hours ago
London
Harvey Nash plc
Salary: £25000 - £30000 per annum
Posted: 8 hours ago
Cheshire
Ascent People Ltd
Salary: £18000 - £25000 per annum + Benefits
Posted: 9 hours ago
London
Latcom Ltd
Salary: From £22,500 to £22,500 per annum + Training + Benefits
Posted: 11 hours ago
London
Roc Search
Posted: 14 hours ago
London
Nigel Frank International Ltd
Posted: 15 hours ago
Reading, Berkshire
Global Technology Solutions Ltd
Salary: £18500 - £23000 per annum + £1,200 DV Clearance allowance
Posted: 15 hours ago
Telford, Shropshire
e-know.net
Salary: Competitive
Posted: 15 hours ago
Ilford, Essex
Oscar Associates (UK) Ltd
Salary: £20000 - £25000 per annum + Benefits
Posted: 16 hours ago
Ashford, Middlesex
Oscar Associates (UK) Ltd
Salary: £26000 - £30000 per annum + Benefits
Posted: 16 hours ago
Luton, Bedfordshire
Coal IT Services
Salary: From £22,000 to £26,000 per annum plus up to £4,000 shift allowance an
Posted: Yesterday
Peterborough, Cambridgeshire
Directions On-line Ltd
Salary: From £26,000 to £27,000 per annum healthcare , pension , shift premium
Posted: Yesterday
Cambridge, Cambridgeshire
Cooper Lomaz Recruitment Ltd
Salary: £20k - 26k per year
Posted: Yesterday
Cambridge, Cambridgeshire
Cooper Lomaz Recruitment Ltd
Salary: £17k - 24k per year
Posted: Yesterday
City, London
Mortimer Spinks
Salary: £35000 - £40000 per annum + Excellent Package
Posted: Yesterday
Manchester, Lancashire
Adria Solutions Ltd
Salary: £25000 - £28000 per annum + Benefits
Posted: Yesterday
Oxfordshire
Tank Recruitment
Salary: £15000 - £23000 per annum
Posted: Yesterday
Bristol, Avon
Xist4 IT Recruitment
Salary: £18-20,000 + Bens
Posted: Yesterday