The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Second Line Support
Rank 267 335 367
Rank change year-on-year
+68 +32
Permanent jobs requiring a 2nd Line Support 1182 819 779
As % of all permanent IT jobs located in the UK 1.03% 0.77% 0.67%
As % of the Job Titles category 1.09% 0.81% 0.71%
Number of salaries quoted 953 727 693
Average salary £25,000 £25,000 £25,000
90% offered a salary of more than £21,000 £21,000 £20,000
10% offered a salary of more than £35,000 £35,000 £32,500
UK excluding London average salary £24,000 £24,000 £24,000

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
108127 100585 110257
As % of all permanent IT jobs located in the UK 94.45% 94.27% 95.15%
Number of salaries quoted 87510 83697 93999
Average salary £45,000 £43,000 £42,500
Average salary % change year-on-year
+4.65% +1.17%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the UK

2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support within the UK.

2nd Line Support Salary Trend in the UK

2nd Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support over the 3 months to 19 September 2014 within the UK.

2nd Line Support Salary Histogram in the UK

2nd Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the UK over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +62 1093 £25,000 - 135
South East +49 363 £25,000 +2.04% 29
London +24 336 £28,500 +5.55% 38
Berkshire +82 129 £25,500 -15.00% 9
South West +34 95 £24,000 -4.00% 20
City of London +51 88 £29,500 +3.50% 13
Yorkshire -10 77 £21,000 -8.69% 10
East of England -17 75 £25,000 -1.96% 7
West Yorkshire +10 73 £21,000 -6.66% 5
Surrey 0 61 £28,000 +7.69% 7
Hampshire -2 57 £25,000 +4.16% 5
North West -12 53 £25,000 +11.11% 8
Bracknell +21 50 £27,500 -8.33% 2
East Midlands +24 49 £23,000 +2.22% 8
West Midlands -11 43 £23,750 +7.95% 14
Buckinghamshire +29 40 £24,000 -4.00%
Hertfordshire +16 40 £28,500 +11.76% 2
Southampton +22 31 £24,500 +4.25%
Oxfordshire +25 30 £24,500 +11.36% 1
Leeds -21 29 £21,250 -1.16% 1
Northamptonshire +2 28 £23,000 -6.12% 3
Manchester +5 26 £23,000 +4.54% 3
Wiltshire +16 25 £23,000 -8.00% 6
Reading +7 25 £27,500 -8.33% 5
Wales +12 24 £22,750 +4.59% 4
Northampton -1 24 £22,500 -8.16% 1
Scotland -8 21 £30,000 +20.00% 4
Wakefield +6 20 £20,000 -13.04% 1
East Sussex -16 20 £26,250 +17.97%
Bristol +8 19 £25,000 -11.50% 4

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 19 September 2014, IT jobs within the UK that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 1856 (79.25%) Windows
2 1215 (51.88%) Active Directory
3 1058 (45.18%) Microsoft
4 774 (33.05%) MS Office
5 746 (31.85%) MS Excel
6 702 (29.97%) Windows 7
7 677 (28.91%) MS Exchange
8 613 (26.17%) Windows Server 2008
9 571 (24.38%) Windows XP
10 515 (21.99%) VMware
11 504 (21.52%) ITIL
12 423 (18.06%) Windows Server 2003
13 416 (17.76%) Citrix
14 358 (15.29%) SQL
15 351 (14.99%) TCP/IP
16 344 (14.69%) DNS
17 334 (14.26%) Microsoft Certification
18 307 (13.11%) VMware Infrastructure
19 305 (13.02%) Cisco
20 303 (12.94%) Windows 8
21 292 (12.47%) Finance
22 288 (12.30%) Exchange Server 2010
23 282 (12.04%) SLA
24 280 (11.96%) Firewall
25 275 (11.74%) Blackberry
26 265 (11.32%) Windows Server 2012
27 255 (10.89%) SQL Server
28 224 (9.56%) LAN
29 218 (9.31%) DHCP
30 208 (8.88%) Exchange Server 2007

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 19 September 2014, IT jobs within the UK that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 677 (28.91%) MS Exchange
2 288 (12.30%) Exchange Server 2010
3 208 (8.88%) Exchange Server 2007
4 154 (6.58%) Blackberry Enterprise Server
5 137 (5.85%) Exchange Server 2003
6 127 (5.42%) IIS
7 122 (5.21%) SharePoint
8 86 (3.67%) Exchange Server 2013
9 41 (1.75%) Lync
10 30 (1.28%) IBM Notes
11 27 (1.15%) WorkSite
12 24 (1.02%) Apache
12 24 (1.02%) Live Communications Server
13 16 (0.68%) Exchange Server 2000
13 16 (0.68%) SharePoint 2013
14 10 (0.43%) SharePoint 2010
15 7 (0.30%) CMS
16 5 (0.21%) Commerce Server
16 5 (0.21%) Tomcat
16 5 (0.21%) WebSphere
Applications
1 774 (33.05%) MS Office
2 746 (31.85%) MS Excel
3 78 (3.33%) MS PowerPoint
4 28 (1.20%) MS Visio
5 16 (0.68%) MS Project
6 4 (0.17%) Acrobat
7 1 (0.043%) InfoPath
Business Applications
1 7 (0.30%) Dynamics CRM
2 4 (0.17%) Line 500
2 4 (0.17%) Dynamics NAV
2 4 (0.17%) Sage 200
3 3 (0.13%) Remedy ITSM
3 3 (0.13%) Dynamics AX
3 3 (0.13%) SAP Oil and Gas
4 2 (0.085%) Dynamics GP
4 2 (0.085%) Line 50
5 1 (0.043%) SAP Business One
5 1 (0.043%) assyst
5 1 (0.043%) Agresso
5 1 (0.043%) Oracle EBS
5 1 (0.043%) Summit
5 1 (0.043%) Google Analytics
5 1 (0.043%) Temenos T24
5 1 (0.043%) SAP BPC
5 1 (0.043%) Sage MMS
Cloud Services
1 89 (3.80%) Office 365
2 31 (1.32%) SaaS
3 19 (0.81%) Microsoft Azure
4 8 (0.34%) Google Apps
5 7 (0.30%) PaaS
6 6 (0.26%) Cloud Computing
6 6 (0.26%) IaaS
Communications & Networking
1 351 (14.99%) TCP/IP
2 344 (14.69%) DNS
3 280 (11.96%) Firewall
4 224 (9.56%) LAN
5 218 (9.31%) DHCP
6 200 (8.54%) WAN
7 167 (7.13%) VPN
8 141 (6.02%) Internet
9 120 (5.12%) SAN
10 88 (3.76%) VoIP
11 68 (2.90%) Wireless
12 52 (2.22%) ADSL
13 43 (1.84%) IP Telephony
14 28 (1.20%) Wi-Fi
14 28 (1.20%) Network Security
15 26 (1.11%) VLAN
16 24 (1.02%) NAS
17 23 (0.98%) Broadband
18 22 (0.94%) Cisco IOS
19 18 (0.77%) LDAP
Database & Business Intelligence
1 255 (10.89%) SQL Server
2 44 (1.88%) MySQL
3 33 (1.41%) SQL Server 2005
4 22 (0.94%) SQL Server 2008
5 20 (0.85%) Crystal Reports
6 15 (0.64%) SQL Server 2000
7 14 (0.60%) Oracle Database
8 7 (0.30%) Relational Database
9 6 (0.26%) SQL Server 2012
9 6 (0.26%) Data Warehouse
10 5 (0.21%) SQL Server Reporting Services
11 4 (0.17%) SQL Server Analysis Services
11 4 (0.17%) MS Access
11 4 (0.17%) Informix
11 4 (0.17%) MarkLogic
11 4 (0.17%) Big Data
12 2 (0.085%) Hadoop
12 2 (0.085%) MongoDB
12 2 (0.085%) PostgreSQL
12 2 (0.085%) Microsoft Analysis Services
Development Applications
1 7 (0.30%) Team Foundation Server
2 5 (0.21%) Subversion
2 5 (0.21%) Visual Studio
2 5 (0.21%) Eclipse
3 3 (0.13%) JIRA
3 3 (0.13%) Talend Open Studio
3 3 (0.13%) FishEye
4 2 (0.085%) Toad
4 2 (0.085%) MSI
5 1 (0.043%) LabVIEW
General
1 292 (12.47%) Finance
2 92 (3.93%) Telecoms
3 79 (3.37%) Retail
4 77 (3.29%) Law
5 70 (2.99%) Banking
6 63 (2.69%) Legal
7 30 (1.28%) Back Office
8 28 (1.20%) Marketing
9 22 (0.94%) Manufacturing
10 19 (0.81%) Publishing
11 18 (0.77%) Advertising
12 12 (0.51%) Financial Institution
13 9 (0.38%) Local Government
14 8 (0.34%) German Language
15 7 (0.30%) Investment Banking
16 6 (0.26%) Polish Language
16 6 (0.26%) Greek Language
17 5 (0.21%) Front Office
17 5 (0.21%) Games
18 4 (0.17%) Electronics
Libraries, Frameworks & Software Standards
1 88 (3.76%) .NET
2 44 (1.88%) XML
3 39 (1.67%) HTML
4 28 (1.20%) ASP.NET
5 24 (1.02%) Web Services
6 23 (0.98%) CSS
7 19 (0.81%) .NET Framework
8 17 (0.73%) Software Packaging
9 10 (0.43%) FIX Protocol
10 8 (0.34%) Application Packaging
11 7 (0.30%) SOAP
12 4 (0.17%) J2EE
12 4 (0.17%) ADSI
12 4 (0.17%) Spring
13 3 (0.13%) XSLT
14 2 (0.085%) Flash
14 2 (0.085%) HTML5
14 2 (0.085%) WCF
14 2 (0.085%) WSE
15 1 (0.043%) jQuery
Miscellaneous
1 275 (11.74%) Blackberry
2 115 (4.91%) Analytical Skills
3 83 (3.54%) iPhone
4 45 (1.92%) Video Conferencing
5 44 (1.88%) iPad
6 36 (1.54%) Clustering
7 35 (1.49%) Computer Science
8 30 (1.28%) Fat Client
8 30 (1.28%) Thin Client
9 26 (1.11%) Handset
10 25 (1.07%) PDA
11 24 (1.02%) Enterprise Software
12 22 (0.94%) Management Information System
13 17 (0.73%) Client/Server
14 16 (0.68%) Firmware
15 15 (0.64%) Replication
16 13 (0.56%) Statistics
17 11 (0.47%) Smartphone
17 11 (0.47%) AS400
17 11 (0.47%) EqualLogic
Operating Systems
1 1856 (79.25%) Windows
2 702 (29.97%) Windows 7
3 613 (26.17%) Windows Server 2008
4 571 (24.38%) Windows XP
5 423 (18.06%) Windows Server 2003
6 303 (12.94%) Windows 8
7 265 (11.32%) Windows Server 2012
8 202 (8.63%) Linux
9 134 (5.72%) Windows Vista
10 96 (4.10%) Mac OS X
11 86 (3.67%) UNIX
12 78 (3.33%) Android
13 48 (2.05%) Windows 2000
14 41 (1.75%) Mac OS
15 36 (1.54%) Windows 2000 Server
16 26 (1.11%) Apple iOS
17 24 (1.02%) Red Hat Enterprise Linux
18 14 (0.60%) Windows Mobile
19 13 (0.56%) Solaris
20 11 (0.47%) VMS
Processes & Methodologies
1 504 (21.52%) ITIL
2 109 (4.65%) Service Delivery
3 95 (4.06%) Service Management
4 85 (3.63%) Incident Management
5 59 (2.52%) Time Management
6 47 (2.01%) Mentoring
6 47 (2.01%) Problem Management
7 46 (1.96%) CRM
8 42 (1.79%) Root Cause Analysis
9 40 (1.71%) Software Deployment
10 36 (1.54%) Kalman Filter
10 36 (1.54%) Disaster Recovery
10 36 (1.54%) Asset Management
11 35 (1.49%) Migration
12 31 (1.32%) Change Control
13 27 (1.15%) High Availability
13 27 (1.15%) Performance Tuning
13 27 (1.15%) Coaching
14 26 (1.11%) Software Distribution
14 26 (1.11%) Continuous Improvement
Programming Languages
1 358 (15.29%) SQL
2 64 (2.73%) Java
3 44 (1.88%) PowerShell
4 43 (1.84%) C
4 43 (1.84%) C#
5 31 (1.32%) T-SQL
6 24 (1.02%) JavaScript
7 22 (0.94%) VBScript
8 21 (0.90%) VB
9 20 (0.85%) VB.NET
10 18 (0.77%) PHP
11 12 (0.51%) Bash Shell
12 11 (0.47%) VBA
13 7 (0.30%) Perl
14 5 (0.21%) VB6
15 4 (0.17%) Python
16 3 (0.13%) Ruby
17 2 (0.085%) PHP5
17 2 (0.085%) PL/SQL
18 1 (0.043%) R
Qualifications
1 334 (14.26%) Microsoft Certification
2 190 (8.11%) MCSE
3 188 (8.03%) MCP
4 134 (5.72%) Degree
5 127 (5.42%) Security Cleared
6 122 (5.21%) MCITP
7 102 (4.36%) MCSA
8 97 (4.14%) Cisco Certification
9 94 (4.01%) CCNA
10 70 (2.99%) SC Cleared
11 66 (2.82%) MCTS
12 52 (2.22%) DV Cleared
13 41 (1.75%) ITIL Certification
14 35 (1.49%) A+ Certification
15 23 (0.98%) VMware Certified Professional (VCP)
16 17 (0.73%) Citrix Certification
17 16 (0.68%) MCDST
18 13 (0.56%) Network+ Certification
18 13 (0.56%) ITIL Foundation Certificate
19 12 (0.51%) MCDBA
Quality Assurance & Compliance
1 282 (12.04%) SLA
2 25 (1.07%) ISO/IEC 27001
3 21 (0.90%) ISO 9001
4 15 (0.64%) QA
5 4 (0.17%) Sarbanes-Oxley
6 2 (0.085%) HL7
6 2 (0.085%) DICOM
System Software
1 1215 (51.88%) Active Directory
2 307 (13.11%) VMware Infrastructure
3 111 (4.74%) Hyper-V
4 89 (3.80%) XenApp
5 78 (3.33%) Terminal Services
6 61 (2.60%) vSphere
7 45 (1.92%) XenDesktop
8 33 (1.41%) VMware ESXi
9 15 (0.64%) VMware ESX
9 15 (0.64%) Microsoft App-V
10 14 (0.60%) XenServer
11 10 (0.43%) Citrix Presentation Server
12 9 (0.38%) Terminal Server
13 8 (0.34%) vCloud
14 6 (0.26%) VMware Workstation
14 6 (0.26%) NDS
15 4 (0.17%) Microsoft Virtual Server
16 2 (0.085%) KVM
16 2 (0.085%) Forefront TMG
16 2 (0.085%) UAG
Systems Management
1 169 (7.22%) SCCM
2 94 (4.01%) Backup Exec
3 48 (2.05%) Norton AntiVirus
4 44 (1.88%) WSUS
5 32 (1.37%) Systems Management Server (SMS)
6 24 (1.02%) SCOM
7 23 (0.98%) OpenView Configuration Management
8 20 (0.85%) NetBackup
9 11 (0.47%) ServiceCenter
10 7 (0.30%) Tivoli Storage Manager
11 6 (0.26%) OpenView
11 6 (0.26%) Tivoli
12 5 (0.21%) MOM
12 5 (0.21%) Nagios
12 5 (0.21%) ARCserve
13 3 (0.13%) DameWare
13 3 (0.13%) McAfee ePO
13 3 (0.13%) Symantec Enterprise Vault
14 2 (0.085%) Symantec Endpoint Protection
14 2 (0.085%) SCDPM
Vendors
1 1058 (45.18%) Microsoft
2 515 (21.99%) VMware
3 416 (17.76%) Citrix
4 305 (13.02%) Cisco
5 203 (8.67%) Apple
6 166 (7.09%) HP
7 124 (5.29%) Symantec
8 69 (2.95%) Dell
9 55 (2.35%) Juniper
10 52 (2.22%) Avaya
10 52 (2.22%) Oracle
11 50 (2.13%) Fujitsu
12 49 (2.09%) McAfee
13 43 (1.84%) Bloomberg
14 42 (1.79%) Veeam
15 38 (1.62%) Mitel
16 36 (1.54%) Remedy
17 31 (1.32%) Reuters
17 31 (1.32%) Lotus
18 29 (1.24%) SAP
Farnborough, Hampshire
Zorba Consulting Limited
Salary: From £30,000 to £40,000 per annum + bonus + benefits
Posted: 9 hours ago
Dewsbury, West Yorkshire
Senitor Associates
Salary: £22000 per annum
Posted: 2 days ago
South West London
Edison Hill Ltd
Salary: From £20,000 to £25,000 per annum plus benefits and training
Posted: 2 days ago
Liverpool, Merseyside
Senitor Associates
Salary: £25000 per annum
Posted: 2 days ago
Sheffield, South Yorkshire
Senitor Associates
Salary: £20000 per annum
Posted: 2 days ago
Sheffield, South Yorkshire
Senitor Associates
Salary: £25000 per annum
Posted: 2 days ago
Solihull, West Midlands (County)
Informatiq Consulting
Posted: 2 days ago
Crewe, Cheshire
Atos
Salary: excellent benefits
Posted: 2 days ago
Luton, Bedfordshire
Coal IT Services
Salary: From £24,000 to £29,500 per annum plus excellent benefits
Posted: 2 days ago
Chippenham, Wiltshire
Connectus
Salary: £22000 - £28000 per annum
Posted: 2 days ago
Wakefield, West Yorkshire
Lorien Resourcing
Salary: Competitive
Posted: 2 days ago
Reading, Berkshire
Polar Recruitment
Salary: £0000 - £9999 per annum + Benefits
Posted: 2 days ago
Birmingham, West Midlands (County)
Search Consultancy
Salary: £15000 - £20000 per annum + Benefits
Posted: 2 days ago
City, London
Joseph Harry Ltd
Salary: £45000 - £65000 per annum + 10-20% Bonus + Pension
Posted: 2 days ago
London
Coal IT Services
Salary: From £22,000 to £26,000 per annum + benefits
Posted: 2 days ago
Reading, Oxfordshire
Swan It Recruitment Ltd
Salary: £23700 - £27100 per annum + pension, insurance and enc.
Posted: 2 days ago
Dorking, Surrey
Oscar Associates (UK) Ltd
Salary: £26000 - £30000 per annum + Benefits
Posted: 2 days ago
London
Lorien Resourcing
Salary: benefits package
Posted: 3 days ago
Kent
Coal IT Services
Salary: From £25,000 to £35,000 per annum + Package
Posted: 3 days ago
Farnborough, Hampshire
Coal IT Services
Salary: From £25,000 to £30,000 per annum
Posted: 3 days ago