The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 27 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 May 2015
Same period 2014 Same period 2013
Second Line Support
Rank 289 299 351
Rank change year-on-year
+10 +52
Permanent jobs requiring a 2nd Line Support 1115 1110 812
As % of all permanent IT jobs located in the UK 1.03% 0.94% 0.75%
As % of the Job Titles category 1.09% 0.99% 0.79%
Number of salaries quoted 1008 996 709
Average salary £26,000 £25,500 £26,000
Average salary % change year-on-year
+1.96% -1.92%
90% offered a salary of more than £20,480 £21,000 £20,475
10% offered a salary of more than £35,000 £35,000 £40,000
UK excluding London average salary £24,500 £24,500 £24,500

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
102183 111859 102313
As % of all permanent IT jobs located in the UK 94.56% 94.62% 94.64%
Number of salaries quoted 83932 91897 85042
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,000 £27,000
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the UK

2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support within the UK.

2nd Line Support Salary Trend in the UK

2nd Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support over the 3 months to 27 May 2015 within the UK.

2nd Line Support Salary Histogram in the UK

2nd Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the UK over the 3 months to 27 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +27 1080 £26,000 +1.96% 117
London +25 436 £29,000 +5.45% 33
South East +45 311 £25,500 +2.00% 39
South West +22 81 £21,000 -12.50% 5
Surrey +45 73 £26,000 +10.63% 9
East of England -15 70 £24,000 -4.00% 6
City of London +53 67 £30,000 +5.26% 1
North West -6 57 £24,500 +6.52% 14
Hampshire +20 49 £24,500 -5.76% 11
Berkshire -20 49 £26,000 -5.45% 4
West Midlands +5 46 £23,250 +2.19% 9
Yorkshire -19 44 £22,000 -2.22% 6
Manchester -5 37 £24,000 +4.34% 7
Oxfordshire +22 35 £23,000 -4.16% 7
Buckinghamshire -4 33 £25,000 -9.09% 3
Reading -2 32 £23,579 -18.69% 3
West Yorkshire -20 30 £21,000 -6.66% 2
Kent +27 29 £30,000 +20.00%
East Midlands +15 29 £24,000 +2.12% 4
Milton Keynes +3 29 £25,000 +6.38% 3
Cornwall +5 27 £20,000 -11.11%
Hertfordshire -5 26 £25,000 -8.25% 3
Croydon +22 23 £25,000 +6.38% 1
East Sussex +10 23 £26,500 -17.18% 2
Leeds +16 19 £22,500 -6.25% 2
West Sussex 0 19 £24,750 +3.12% 1
Cambridgeshire +19 18 £22,500 -4.25% 3
Woking +24 16 £22,500 - 1
Docklands, London +7 15 £27,000 -48.57%
Bristol +2 14 £24,000 -10.28% 1

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 27 May 2015, IT jobs within the UK that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 1836 (79.45%) Windows
2 1222 (52.88%) Active Directory
3 1171 (50.67%) Microsoft
4 760 (32.89%) MS Exchange
5 714 (30.90%) MS Office
6 639 (27.65%) MS Excel
7 609 (26.35%) Windows 7
8 598 (25.88%) ITIL
9 569 (24.62%) Windows Server 2008
10 502 (21.72%) VMware
11 445 (19.26%) Windows Server 2003
12 423 (18.30%) Citrix
13 416 (18.00%) Cisco
13 416 (18.00%) Firewall
14 392 (16.96%) Microsoft Certification
15 384 (16.62%) Windows XP
16 383 (16.57%) Blackberry
17 374 (16.18%) TCP/IP
17 374 (16.18%) Windows Server 2012
18 351 (15.19%) LAN
19 326 (14.11%) DNS
20 318 (13.76%) WAN
21 317 (13.72%) Exchange Server 2010
22 313 (13.54%) Finance
23 312 (13.50%) SLA
24 309 (13.37%) Windows 8
25 304 (13.15%) VMware Infrastructure
26 254 (10.99%) SQL
27 235 (10.17%) VPN
28 233 (10.08%) Linux

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 27 May 2015, IT jobs within the UK that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 760 (32.89%) MS Exchange
2 317 (13.72%) Exchange Server 2010
3 201 (8.70%) Exchange Server 2013
4 192 (8.31%) Exchange Server 2007
5 163 (7.05%) Exchange Server 2003
6 150 (6.49%) Blackberry Enterprise Server
7 95 (4.11%) IIS
8 93 (4.02%) SharePoint
9 67 (2.90%) Lync
10 28 (1.21%) Apache
11 25 (1.08%) IBM Notes
12 20 (0.87%) CMS
13 19 (0.82%) Exchange Server 2000
14 17 (0.74%) WebLogic
15 15 (0.65%) WorkSite
16 14 (0.61%) Live Communications Server
16 14 (0.61%) Commerce Server
17 13 (0.56%) Tomcat
18 10 (0.43%) SharePoint 2010
19 9 (0.39%) SharePoint 2013
Applications
1 714 (30.90%) MS Office
2 639 (27.65%) MS Excel
3 66 (2.86%) MS PowerPoint
4 25 (1.08%) MS Visio
5 13 (0.56%) Adobe Creative Suite
6 6 (0.26%) MS Project
7 5 (0.22%) InDesign
7 5 (0.22%) Acrobat
8 3 (0.13%) InfoPath
8 3 (0.13%) Spreadsheet
8 3 (0.13%) PowerPivot
9 2 (0.087%) Photoshop
10 1 (0.043%) MicroStation
10 1 (0.043%) Final Cut Pro
10 1 (0.043%) AutoCAD
Business Applications
1 7 (0.30%) Nortel Periphonics
2 6 (0.26%) SAP Oil and Gas
3 5 (0.22%) Dynamics CRM
4 3 (0.13%) Dynamics AX
4 3 (0.13%) Dynamics GP
4 3 (0.13%) Dynamics NAV
5 2 (0.087%) Retail-J
5 2 (0.087%) Academy Housing
5 2 (0.087%) arcHouse
5 2 (0.087%) HiPortfolio
5 2 (0.087%) Oracle Applications
5 2 (0.087%) BASE24
5 2 (0.087%) Orchard Housing
5 2 (0.087%) Aareon QL
5 2 (0.087%) OPENHousing
5 2 (0.087%) MIS ActiveH
5 2 (0.087%) Northgate Housing
6 1 (0.043%) Remedy ITSM
6 1 (0.043%) Oracle General Ledger
6 1 (0.043%) Magento
Cloud Services
1 130 (5.63%) Office 365
2 16 (0.69%) SaaS
3 15 (0.65%) Amazon AWS
4 10 (0.43%) Cloud Computing
5 8 (0.35%) Microsoft Azure
5 8 (0.35%) Google Apps
6 6 (0.26%) Mimecast
7 4 (0.17%) Google Drive
8 3 (0.13%) Symantec.cloud
9 2 (0.087%) IaaS
9 2 (0.087%) PaaS
Communications & Networking
1 416 (18.00%) Firewall
2 374 (16.18%) TCP/IP
3 351 (15.19%) LAN
4 326 (14.11%) DNS
5 318 (13.76%) WAN
6 235 (10.17%) VPN
7 223 (9.65%) DHCP
8 159 (6.88%) VoIP
9 142 (6.14%) SAN
10 141 (6.10%) Internet
11 69 (2.99%) Wireless
12 51 (2.21%) Wi-Fi
13 50 (2.16%) VLAN
14 49 (2.12%) Cisco IOS
14 49 (2.12%) Broadband
15 42 (1.82%) NAS
16 40 (1.73%) IP Telephony
17 36 (1.56%) Cisco ASA
17 36 (1.56%) ADSL
18 33 (1.43%) Ethernet
Database & Business Intelligence
1 204 (8.83%) SQL Server
2 24 (1.04%) SQL Server 2008
3 18 (0.78%) SQL Server 2012
4 17 (0.74%) MySQL
5 15 (0.65%) Relational Database
6 13 (0.56%) SQL Server 2005
7 12 (0.52%) SQL Server Integration Services
7 12 (0.52%) Oracle Database
8 8 (0.35%) RDBMS
9 7 (0.30%) Crystal Reports
10 5 (0.22%) SQL Server Reporting Services
11 4 (0.17%) Essbase
12 3 (0.13%) PostgreSQL
12 3 (0.13%) QlikView
13 2 (0.087%) SQL Server 2000
13 2 (0.087%) FileMaker
13 2 (0.087%) DB2
13 2 (0.087%) Data Mining
13 2 (0.087%) MS Access
14 1 (0.043%) Data Warehouse
Development Applications
1 8 (0.35%) Oracle Forms
2 5 (0.22%) Oracle APEX
2 5 (0.22%) Visual Studio
2 5 (0.22%) Apache Ivy
3 4 (0.17%) Team Foundation Server
4 3 (0.13%) Git (software)
4 3 (0.13%) Subversion
4 3 (0.13%) JIRA
4 3 (0.13%) Toad
5 2 (0.087%) Eclipse
6 1 (0.043%) Bugzilla
6 1 (0.043%) Hudson
General
1 313 (13.54%) Finance
2 121 (5.24%) Telecoms
3 110 (4.76%) Law
4 70 (3.03%) Legal
5 61 (2.64%) Retail
6 52 (2.25%) Banking
7 32 (1.38%) Marketing
8 23 (1.00%) Manufacturing
8 23 (1.00%) Advertising
9 22 (0.95%) Back Office
10 14 (0.61%) Electronics
11 12 (0.52%) German Language
12 11 (0.48%) Publishing
13 9 (0.39%) Financial Institution
13 9 (0.39%) French Language
14 8 (0.35%) Games
15 7 (0.30%) Front Office
15 7 (0.30%) Investment Banking
16 6 (0.26%) Spanish Language
17 5 (0.22%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 58 (2.51%) HTML
2 53 (2.29%) .NET
3 24 (1.04%) XML
4 18 (0.78%) CSS
4 18 (0.78%) .NET Framework
5 15 (0.65%) Web Services
6 14 (0.61%) ASP.NET
7 7 (0.30%) LAMP
8 6 (0.26%) Middleware
8 6 (0.26%) XSL
9 5 (0.22%) Java RMI
9 5 (0.22%) J2EE
10 4 (0.17%) COM
10 4 (0.17%) WSH
11 3 (0.13%) WebSphere MQ
11 3 (0.13%) Application Packaging
11 3 (0.13%) FIX Protocol
12 2 (0.087%) Software Packaging
12 2 (0.087%) SAP Basis
12 2 (0.087%) Servlets
Miscellaneous
1 383 (16.57%) Blackberry
2 115 (4.98%) Analytical Skills
3 86 (3.72%) Management Information System
4 62 (2.68%) iPhone
5 61 (2.64%) Data Centre
6 41 (1.77%) iPad
6 41 (1.77%) Thin Client
6 41 (1.77%) Fat Client
7 36 (1.56%) Video Conferencing
8 32 (1.38%) Replication
9 26 (1.13%) CMDB
10 23 (1.00%) Statistics
10 23 (1.00%) User Experience
11 22 (0.95%) PDA
11 22 (0.95%) Mathematics
11 22 (0.95%) Clustering
12 19 (0.82%) EPoS
13 18 (0.78%) Computer Science
14 17 (0.74%) Client/Server
14 17 (0.74%) Enterprise Software
Operating Systems
1 1836 (79.45%) Windows
2 609 (26.35%) Windows 7
3 569 (24.62%) Windows Server 2008
4 445 (19.26%) Windows Server 2003
5 384 (16.62%) Windows XP
6 374 (16.18%) Windows Server 2012
7 309 (13.37%) Windows 8
8 233 (10.08%) Linux
9 137 (5.93%) Android
10 128 (5.54%) Windows Vista
11 107 (4.63%) Mac OS X
12 100 (4.33%) Apple iOS
13 82 (3.55%) UNIX
14 50 (2.16%) Mac OS
15 43 (1.86%) Windows 2000 Server
16 38 (1.64%) Solaris
17 28 (1.21%) Red Hat Enterprise Linux
18 21 (0.91%) Windows 2000
19 19 (0.82%) AIX
19 19 (0.82%) CentOS
Processes & Methodologies
1 598 (25.88%) ITIL
2 128 (5.54%) Service Delivery
3 106 (4.59%) Problem Management
4 105 (4.54%) Incident Management
5 86 (3.72%) Service Management
6 69 (2.99%) Time Management
7 60 (2.60%) Root Cause Analysis
8 56 (2.42%) CRM
9 46 (1.99%) Change Management
10 44 (1.90%) Mentoring
11 43 (1.86%) Migration
11 43 (1.86%) Configuration Management
12 42 (1.82%) Change Control
13 36 (1.56%) Network Management
13 36 (1.56%) Kalman Filter
13 36 (1.56%) Disaster Recovery
14 33 (1.43%) Information Security
15 30 (1.30%) Asset Management
16 27 (1.17%) Project Planning
16 27 (1.17%) Load Balancing
Programming Languages
1 254 (10.99%) SQL
2 58 (2.51%) PowerShell
3 53 (2.29%) C
4 36 (1.56%) JavaScript
5 29 (1.25%) Java
6 27 (1.17%) C#
7 21 (0.91%) PHP
8 20 (0.87%) VB
9 16 (0.69%) Perl
9 16 (0.69%) VBScript
10 15 (0.65%) Python
11 14 (0.61%) T-SQL
12 9 (0.39%) PL/SQL
12 9 (0.39%) C++
12 9 (0.39%) Bash Shell
13 8 (0.35%) VBA
14 4 (0.17%) AWK
14 4 (0.17%) Ruby
14 4 (0.17%) Tcl
15 3 (0.13%) COBOL
Qualifications
1 392 (16.96%) Microsoft Certification
2 232 (10.04%) MCP
3 224 (9.69%) MCSE
4 150 (6.49%) Cisco Certification
5 145 (6.27%) CCNA
6 137 (5.93%) Degree
7 131 (5.67%) MCSA
8 111 (4.80%) MCITP
9 64 (2.77%) Security Cleared
10 53 (2.29%) MCTS
11 48 (2.08%) A+ Certification
12 34 (1.47%) ITIL Foundation Certificate
13 33 (1.43%) ITIL Certification
14 31 (1.34%) SC Cleared
15 30 (1.30%) DV Cleared
15 30 (1.30%) MCDST
16 26 (1.13%) CCNP
17 19 (0.82%) VMware Certified Professional (VCP)
18 18 (0.78%) Network+ Certification
19 12 (0.52%) MOS
Quality Assurance & Compliance
1 312 (13.50%) SLA
2 29 (1.25%) ISO/IEC 27001
3 14 (0.61%) ISO 9001
4 11 (0.48%) PCI DSS
5 5 (0.22%) QA
6 2 (0.087%) ISO 8583
7 1 (0.043%) Sarbanes-Oxley
7 1 (0.043%) ISO/IEC 20000
System Software
1 1222 (52.88%) Active Directory
2 304 (13.15%) VMware Infrastructure
3 188 (8.14%) Hyper-V
4 84 (3.63%) XenApp
5 66 (2.86%) vSphere
6 47 (2.03%) Terminal Services
7 39 (1.69%) XenDesktop
8 17 (0.74%) vCloud
8 17 (0.74%) Terminal Server
9 16 (0.69%) Citrix Presentation Server
10 15 (0.65%) VMware Workstation
10 15 (0.65%) VMware ESXi
11 14 (0.61%) VMware Server
11 14 (0.61%) XenServer
12 6 (0.26%) VMware ESX
13 4 (0.17%) Xen
13 4 (0.17%) Microsoft App-V
13 4 (0.17%) Samba
13 4 (0.17%) Firmware
14 2 (0.087%) ISA Server
Systems Management
1 124 (5.37%) SCCM
2 34 (1.47%) WSUS
3 27 (1.17%) Backup Exec
4 15 (0.65%) SCOM
4 15 (0.65%) Nagios
4 15 (0.65%) Norton AntiVirus
5 14 (0.61%) DameWare
5 14 (0.61%) FortiGate
6 9 (0.39%) Cisco IPCC
7 8 (0.35%) NetBackup
7 8 (0.35%) Dollar Universe
8 7 (0.30%) Symantec Enterprise Vault
8 7 (0.30%) Symantec Endpoint Protection
9 6 (0.26%) AirWatch
9 6 (0.26%) MAILsweeper
9 6 (0.26%) Systems Management Server (SMS)
10 4 (0.17%) OpenView
10 4 (0.17%) Opsview
10 4 (0.17%) Casper Suite
10 4 (0.17%) Puppet
Vendors
1 1171 (50.67%) Microsoft
2 502 (21.72%) VMware
3 423 (18.30%) Citrix
4 416 (18.00%) Cisco
5 209 (9.04%) Apple
6 195 (8.44%) HP
7 94 (4.07%) Dell
8 84 (3.63%) Avaya
9 77 (3.33%) Symantec
10 62 (2.68%) Oracle
11 59 (2.55%) Bloomberg
12 56 (2.42%) Mitel
13 49 (2.12%) Juniper
14 47 (2.03%) NetApp
15 40 (1.73%) Reuters
16 34 (1.47%) Red Hat
17 30 (1.30%) SAP
17 30 (1.30%) LANDesk
18 26 (1.13%) BT
19 25 (1.08%) IBM
Croydon, Surrey
Fruition IT Resources Limited
Salary: £25000 - £30000 per annum + Travel Season Ticket Loan+Bupa Health
Posted: 4 hours ago
Manchester, Lancashire
Senitor Associates
Salary: £25000 per annum + Pension
Posted: 5 hours ago
Glasgow Area
Etech Partners
Salary: Up to £30,000 per annum + Benefits
Posted: 6 hours ago
Leamington Spa, Warwickshire
Complete Tech Limited
Salary: From £24,000 to £27,000 per annum
Posted: 9 hours ago
South East
Vodafone
Posted: 10 hours ago
London
Refreshing Recruitment
Salary: £45000 - £50000 per annum + bens
Posted: 11 hours ago
Tadley, Hampshire
Polar Recruitment
Salary: £17000 - £26000 per annum + benefits
Posted: 13 hours ago
Dagenham, Essex
Circle Recruitment
Salary: £25000 - £30000 per annum + Benefits
Posted: 13 hours ago
St. Neots, Cambridgeshire
Senitor Associates
Salary: £24000 - £28000 per annum
Posted: 14 hours ago
Greenford, Middlesex
CPS Group UK
Salary: £24k - 25k per year + benefits.
Posted: 15 hours ago
Staffordshire
Greywood Associates Limited
Salary: £20000 - £25000 per annum + BENEFITS
Posted: Yesterday
Reading, Berkshire
Global Technology Solutions Ltd
Salary: £22979 - £24179 per annum
Posted: Yesterday
Cambridge, Cambridgeshire
EXCELerate
Salary: To £23k plus Health care, life cover & pension
Posted: Yesterday
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £24,000 per annum Plus on call allowance
Posted: Yesterday
London
Millshill Recruitment Ltd
Salary: From £30,000 to £32,000 per annum
Posted: Yesterday
Leatherhead, Surrey
Spectrum IT Recruitment (South) Ltd
Salary: £25000 - £30000 per annum
Posted: Yesterday
Farnborough, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £20000 - £27000 per annum
Posted: Yesterday
London
Refreshing Recruitment
Salary: £35000 - £38000 per annum + comprehensive bens package
Posted: Yesterday
London
Eaglecliff
Salary: From £35,000 to £38,000 per annum + Benefits
Posted: Yesterday
Edinburgh, Midlothian
Sanderson
Salary: £25000 - £35000.00 per annum
Posted: Yesterday