2nd Line Support Jobs in Scotland

Second Line Support
UK > Scotland

The median Second Line Support salary in Scotland is £28,400 per year according to job vacancies posted during the 6 months to 26 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
26 Apr 2024
Same period 2023 Same period 2022
Rank 240 191 225
Rank change year-on-year -49 +34 -49
Permanent jobs requiring a 2nd Line Support 42 31 20
As % of all permanent jobs advertised in Scotland 0.63% 0.65% 0.35%
As % of the Job Titles category 0.65% 0.73% 0.36%
Number of salaries quoted 38 31 19
10th Percentile £25,200 - £17,500
25th Percentile £26,700 £23,000 £18,750
Median annual salary (50th Percentile) £28,400 £25,000 £24,000
Median % change year-on-year +13.60% +4.17% -15.79%
75th Percentile £30,000 £31,750 £32,625
90th Percentile £42,500 £34,000 £34,600
UK median annual salary £30,500 £31,500 £30,000
% change year-on-year -3.17% +5.00% +7.14%

All Permanent IT Job Vacancies
Scotland

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Scotland. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Scotland with a recognized job title 6,504 4,273 5,497
% of permanent jobs with a recognized job title 96.86% 90.24% 96.34%
Number of salaries quoted 2,617 2,331 2,950
10th Percentile £27,900 £31,569 £28,247
25th Percentile £40,000 £41,250 £38,635
Median annual salary (50th Percentile) £52,500 £57,500 £52,500
Median % change year-on-year -8.70% +9.52% +10.53%
75th Percentile £65,000 £73,750 £66,250
90th Percentile £80,000 £85,000 £80,000
UK median annual salary £52,686 £60,000 £60,000
% change year-on-year -12.19% - +9.09%

2nd Line Support
Job Vacancy Trend in Scotland

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in Scotland.

Job vacancy trend for 2nd Line Support in Scotland

2nd Line Support
Salary Trend in Scotland

3-month moving average salary quoted in jobs citing 2nd Line Support in Scotland.

Salary trend for 2nd Line Support in Scotland

2nd Line Support
Salary Histogram in Scotland

Salary distribution for jobs citing 2nd Line Support in Scotland over the 6 months to 26 April 2024.

Salary histogram for 2nd Line Support in Scotland

2nd Line Support
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Scotland region over the 6 months to 26 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Glasgow -100 20 £26,400 +10.00% 1
Edinburgh +38 11 £33,500 +4.69% 2
Argyll and Bute - 9 £27,400 - 1
Fife - 2 £30,000 - 3
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Scotland

For the 6 months to 26 April 2024, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Scotland region featuring 2nd Line Support in the job title.

1 33 (78.57%) Windows
2 31 (73.81%) Active Directory
3 21 (50.00%) Security Cleared
4 19 (45.24%) DV Cleared
4 19 (45.24%) Windows Server
4 19 (45.24%) Infrastructure Engineering
5 14 (33.33%) Microsoft 365
5 14 (33.33%) Microsoft
6 10 (23.81%) Customer Service
7 9 (21.43%) Problem-Solving
8 8 (19.05%) Azure
9 7 (16.67%) Microsoft Exchange
9 7 (16.67%) Social Skills
10 6 (14.29%) SharePoint
10 6 (14.29%) Windows 10
11 5 (11.90%) Remote Desktop
11 5 (11.90%) Continuous Improvement
11 5 (11.90%) Proactive Maintenance
11 5 (11.90%) VMware Infrastructure
11 5 (11.90%) Microsoft Intune
11 5 (11.90%) Mobile Device Management
11 5 (11.90%) Entra ID
11 5 (11.90%) vSphere
11 5 (11.90%) McAfee ePO
11 5 (11.90%) Microsoft Office
11 5 (11.90%) ITIL
11 5 (11.90%) McAfee
11 5 (11.90%) Microsoft Certification
11 5 (11.90%) A+ Certification
11 5 (11.90%) MCDST

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (16.67%) Microsoft Exchange
2 6 (14.29%) SharePoint
Applications
1 5 (11.90%) Microsoft Office
Cloud Services
1 14 (33.33%) Microsoft 365
2 8 (19.05%) Azure
3 5 (11.90%) Entra ID
Communications & Networking
1 5 (11.90%) Remote Desktop
2 1 (2.38%) Firewall
2 1 (2.38%) LAN
2 1 (2.38%) WAN
2 1 (2.38%) Wi-Fi
General
1 7 (16.67%) Social Skills
2 4 (9.52%) Inclusion and Diversity
3 2 (4.76%) French Language
4 1 (2.38%) German Language
Miscellaneous
1 1 (2.38%) Mainframe
1 1 (2.38%) Virtual Team
Operating Systems
1 33 (78.57%) Windows
2 19 (45.24%) Windows Server
3 6 (14.29%) Windows 10
4 3 (7.14%) Unix
5 1 (2.38%) Windows Server 2019
Processes & Methodologies
1 19 (45.24%) Infrastructure Engineering
2 10 (23.81%) Customer Service
3 9 (21.43%) Problem-Solving
4 5 (11.90%) Continuous Improvement
4 5 (11.90%) Incident Management
4 5 (11.90%) ITIL
4 5 (11.90%) Mobile Device Management
4 5 (11.90%) Proactive Maintenance
4 5 (11.90%) Service Delivery
4 5 (11.90%) Stakeholder Management
5 1 (2.38%) Virtual Environments
Qualifications
1 21 (50.00%) Security Cleared
2 19 (45.24%) DV Cleared
3 5 (11.90%) A+ Certification
3 5 (11.90%) Degree
3 5 (11.90%) MCDST
3 5 (11.90%) Microsoft Certification
System Software
1 31 (73.81%) Active Directory
2 5 (11.90%) VMware Infrastructure
2 5 (11.90%) vSphere
Systems Management
1 5 (11.90%) McAfee ePO
1 5 (11.90%) Microsoft Intune
2 1 (2.38%) SCCM
2 1 (2.38%) WSUS
Vendors
1 14 (33.33%) Microsoft
2 5 (11.90%) McAfee
2 5 (11.90%) VMware
3 1 (2.38%) Cisco
3 1 (2.38%) Juniper
3 1 (2.38%) NetApp
3 1 (2.38%) Splunk