The table below looks at the statistics for Service Management skills in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Service Management
Rank 84 106 111
Rank change year-on-year
+22 +5
Permanent jobs citing Service Management 716 528 574
As % of all permanent IT jobs located in the South East 3.25% 2.50% 2.55%
As % of the Processes & Methodologies category 4.07% 3.20% 3.27%
Number of salaries quoted 481 380 468
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £24,000 £27,000
10% offered a salary of more than £70,000 £70,000 £65,000
UK excluding London average salary £42,500 £45,000 £41,153
% change year-on-year
-5.55% +9.34%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the South East region.

Processes & Methodologies Category
South East
Permanent IT job ads with a match in the
Processes & Methodologies category
17582 16505 17534
As % of all permanent IT jobs located in the South East 79.90% 78.13% 77.81%
Number of salaries quoted 13562 13492 14845
Average salary £45,000 £45,000 £44,000
Average salary % change year-on-year
- +2.27%
90% offered a salary of more than £30,000 £30,000 £30,000
10% offered a salary of more than £67,500 £62,500 £65,000
UK excluding London average salary £42,500 £41,500 £40,000
% change year-on-year
+2.40% +3.75%

Service Management
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the South East region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the South East

Service Management
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the South East region.

Service Management Salary Trend in the South East

Service Management
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing Service Management across the South East region over the 3 months to 19 September 2014.

Service Management Salary Histogram in the South East

Service Management
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the South East region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +12 267 £50,000 -9.09% 19
Hampshire -2 132 £40,000 +14.28% 7
Surrey +32 124 £41,000 -3.52% 11
Buckinghamshire +27 74 £50,000 +12.99% 10
Kent +11 36 £60,000 +9.09% 6
Oxfordshire +31 34 £32,500 -26.55%
West Sussex +13 32 £32,500 +47.72% 2
East Sussex -27 13 £35,000 -32.69% 1
Middlesex -2 5 £43,000 -21.81% 1
Service Management
England

Service Management
Top 30 Related IT Skills in the South East

For the 6 months to 19 September 2014, IT jobs across the South East region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 833 (62.16%) ITIL
2 377 (28.13%) Service Delivery
3 324 (24.18%) ITSM
4 290 (21.64%) Finance
5 289 (21.57%) Microsoft
6 285 (21.27%) Windows
7 265 (19.78%) SLA
8 256 (19.10%) Telecoms
9 219 (16.34%) MS Excel
10 188 (14.03%) Security Cleared
11 171 (12.76%) Degree
12 162 (12.09%) Problem Management
13 159 (11.87%) Incident Management
14 157 (11.72%) Change Management
15 156 (11.64%) Project Management
16 154 (11.49%) VMware
17 149 (11.12%) Cisco
18 138 (10.30%) SC Cleared
19 134 (10.00%) SQL
20 126 (9.40%) Linux
21 124 (9.25%) Analytical Skills
22 119 (8.88%) HP
23 116 (8.66%) Active Directory
24 115 (8.58%) ITIL Certification
24 115 (8.58%) MS Office
25 111 (8.28%) Oracle
26 108 (8.06%) Management Information System
27 107 (7.99%) PRINCE2
28 104 (7.76%) UNIX
29 102 (7.61%) IBM

Service Management
Top Related IT Skills in the South East by Category

For the 6 months to 19 September 2014, IT jobs across the South East region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 50 (3.73%) IIS
2 49 (3.66%) MS Exchange
3 38 (2.84%) Tomcat
4 36 (2.69%) Apache
5 33 (2.46%) SharePoint
6 30 (2.24%) WebSphere
7 14 (1.04%) SharePoint 2010
8 12 (0.90%) Exchange Server 2007
8 12 (0.90%) Exchange Server 2003
9 11 (0.82%) Lync
9 11 (0.82%) Exchange Server 2010
10 10 (0.75%) WebSphere Application Server
11 8 (0.60%) SharePoint 2013
12 7 (0.52%) Exchange Server 2013
12 7 (0.52%) Blackberry Enterprise Server
13 6 (0.45%) CICS
14 5 (0.37%) WebLogic
14 5 (0.37%) Lotus Domino
14 5 (0.37%) WebSphere Process Server
14 5 (0.37%) WebSphere Portal
Applications
1 219 (16.34%) MS Excel
2 115 (8.58%) MS Office
3 24 (1.79%) MS PowerPoint
4 11 (0.82%) MS Visio
5 10 (0.75%) MS Project
6 4 (0.30%) Spreadsheet
7 2 (0.15%) PaintShop Pro
Business Applications
1 16 (1.19%) Oracle EBS
2 12 (0.90%) Oracle ERP
3 11 (0.82%) Remedy ITSM
4 8 (0.60%) Dynamics CRM
5 4 (0.30%) Oracle EBS R12
5 4 (0.30%) SAP Oil and Gas
5 4 (0.30%) Compiere
5 4 (0.30%) Dynamics NAV
5 4 (0.30%) Oracle Applications
6 3 (0.22%) Agresso
7 2 (0.15%) RMDS
7 2 (0.15%) Cognos Business Intelligence
8 1 (0.075%) Oracle Financials
8 1 (0.075%) Dynamics AX
8 1 (0.075%) SAP SD
8 1 (0.075%) SAP FI
8 1 (0.075%) SAP MM
8 1 (0.075%) SAP FI/CO
8 1 (0.075%) Maximo
8 1 (0.075%) SAP CO
Cloud Services
1 53 (3.96%) SaaS
2 27 (2.01%) Cloud Computing
3 12 (0.90%) Amazon AWS
4 9 (0.67%) PaaS
5 8 (0.60%) Microsoft Azure
6 4 (0.30%) Google Compute Engine
7 3 (0.22%) Office 365
7 3 (0.22%) IaaS
8 1 (0.075%) IBM Blueworks
Communications & Networking
1 76 (5.67%) Firewall
2 75 (5.60%) LAN
2 75 (5.60%) WAN
3 73 (5.45%) SAN
4 71 (5.30%) DNS
5 70 (5.22%) Internet
6 52 (3.88%) VPN
7 51 (3.81%) TCP/IP
8 38 (2.84%) DHCP
9 32 (2.39%) SSL
10 30 (2.24%) Wireless
11 26 (1.94%) SDH
12 25 (1.87%) ISDN
12 25 (1.87%) DPNSS
12 25 (1.87%) MD110
13 23 (1.72%) LDAP
14 22 (1.64%) NAS
14 22 (1.64%) Radio Access Network
15 21 (1.57%) IP Telephony
16 18 (1.34%) 3G
Database & Business Intelligence
1 96 (7.16%) SQL Server
2 57 (4.25%) MySQL
3 32 (2.39%) Relational Database
4 16 (1.19%) DB2
4 16 (1.19%) SQL Server Integration Services
5 15 (1.12%) SQL Server Reporting Services
5 15 (1.12%) Crystal Reports
6 14 (1.04%) SQL Server 2008
7 13 (0.97%) Oracle Database
8 9 (0.67%) RDBMS
9 8 (0.60%) Data Warehouse
9 8 (0.60%) Big Data
10 6 (0.45%) Oracle Database 10g
10 6 (0.45%) Oracle Database 11g
11 5 (0.37%) SQL Server 2005
11 5 (0.37%) OLAP
12 4 (0.30%) MS Access
12 4 (0.30%) Oracle BI EE
13 3 (0.22%) SQL Server 2012
13 3 (0.22%) Oracle Exadata
Development Applications
1 16 (1.19%) Team Foundation Server
2 12 (0.90%) Visual Studio
3 8 (0.60%) Eclipse
4 4 (0.30%) Xcode
5 2 (0.15%) Serena SBM
5 2 (0.15%) JUnit
6 1 (0.075%) XMLUnit
General
1 290 (21.64%) Finance
2 256 (19.10%) Telecoms
3 79 (5.90%) Retail
4 39 (2.91%) Advertising
5 36 (2.69%) Marketing
6 34 (2.54%) Military
7 32 (2.39%) Local Government
8 29 (2.16%) Legal
9 26 (1.94%) Banking
10 22 (1.64%) French Language
11 21 (1.57%) Billing
12 18 (1.34%) Manufacturing
13 15 (1.12%) Front Office
13 15 (1.12%) German Language
14 12 (0.90%) Pharmaceutical
15 11 (0.82%) Financial Institution
15 11 (0.82%) Publishing
16 8 (0.60%) Back Office
17 6 (0.45%) Electronics
17 6 (0.45%) Law
Job Titles
1 210 (15.67%) Service Manager
2 203 (15.15%) Analyst
3 86 (6.42%) Delivery Manager
4 73 (5.45%) Support Analyst
5 72 (5.37%) Services Delivery Manager
6 67 (5.00%) Consultant
7 62 (4.63%) Architect
8 55 (4.10%) Service Analyst
9 54 (4.03%) Applications Support
10 52 (3.88%) Developer
11 51 (3.81%) Technical Manager
12 49 (3.66%) Support Engineer
13 40 (2.99%) Technical Support
14 39 (2.91%) Administrator
15 38 (2.84%) Senior Manager
15 38 (2.84%) Junior
16 37 (2.76%) Infrastructure Manager
17 35 (2.61%) Designer
18 34 (2.54%) Support Manager
18 34 (2.54%) Project Manager
Libraries, Frameworks & Software Standards
1 55 (4.10%) XML
2 46 (3.43%) CSS
3 43 (3.21%) HTML
4 32 (2.39%) Web Services
5 26 (1.94%) LAMP
6 25 (1.87%) .NET
7 20 (1.49%) J2EE
8 18 (1.34%) Ajax
9 15 (1.12%) WAMP
9 15 (1.12%) Spring
10 10 (0.75%) HTML5
10 10 (0.75%) Spring MVC
10 10 (0.75%) Struts
11 9 (0.67%) XHTML
11 9 (0.67%) Middleware
12 8 (0.60%) JSON
12 8 (0.60%) WebSphere MQ
13 7 (0.52%) ASP.NET
14 6 (0.45%) SOAP
15 5 (0.37%) EJB
Miscellaneous
1 124 (9.25%) Analytical Skills
2 108 (8.06%) Management Information System
3 34 (2.54%) Computer Science
3 34 (2.54%) CMDB
4 32 (2.39%) Enterprise Software
5 21 (1.57%) Mathematics
6 17 (1.27%) Clustering
7 16 (1.19%) Blackberry
8 15 (1.12%) Statistics
9 12 (0.90%) NHS
9 12 (0.90%) PMI
10 11 (0.82%) Replication
10 11 (0.82%) CESG
10 11 (0.82%) Physics
11 10 (0.75%) EPoS
11 10 (0.75%) Client/Server
11 10 (0.75%) Open Source
12 9 (0.67%) Mobile App
12 9 (0.67%) Mainframe
12 9 (0.67%) Blog
Operating Systems
1 285 (21.27%) Windows
2 126 (9.40%) Linux
3 104 (7.76%) UNIX
4 66 (4.93%) Windows 7
5 40 (2.99%) Windows XP
5 40 (2.99%) Windows Server 2008
6 27 (2.01%) Red Hat Enterprise Linux
7 22 (1.64%) Windows Server 2003
7 22 (1.64%) SUSE
7 22 (1.64%) Solaris
8 17 (1.27%) Windows Server 2012
9 14 (1.04%) Android
10 11 (0.82%) CentOS
11 9 (0.67%) Apple iOS
11 9 (0.67%) Windows 8
12 8 (0.60%) AIX
12 8 (0.60%) HPUX
13 6 (0.45%) zOS
14 5 (0.37%) Oracle Linux
15 3 (0.22%) Debian
Processes & Methodologies
1 833 (62.16%) ITIL
2 377 (28.13%) Service Delivery
3 324 (24.18%) ITSM
4 162 (12.09%) Problem Management
5 159 (11.87%) Incident Management
6 157 (11.72%) Change Management
7 156 (11.64%) Project Management
8 107 (7.99%) PRINCE2
9 92 (6.87%) Agile Software Development
9 92 (6.87%) Continuous Improvement
10 84 (6.27%) Stakeholder Management
11 82 (6.12%) Risk Management
12 79 (5.90%) Business Development
13 71 (5.30%) Configuration Management
14 67 (5.00%) Root Cause Analysis
15 63 (4.70%) CRM
16 55 (4.10%) Release Management
17 48 (3.58%) Business Continuity
18 45 (3.36%) Business Intelligence
19 44 (3.28%) Disaster Recovery
Programming Languages
1 134 (10.00%) SQL
2 52 (3.88%) Java
3 28 (2.09%) JavaScript
4 24 (1.79%) PHP
5 20 (1.49%) Perl
5 20 (1.49%) C
6 16 (1.19%) PowerShell
7 14 (1.04%) VB
8 12 (0.90%) Shell Script
9 11 (0.82%) C#
10 10 (0.75%) T-SQL
10 10 (0.75%) VBA
10 10 (0.75%) Python
11 9 (0.67%) Korn
12 6 (0.45%) C++
13 4 (0.30%) PL/SQL
13 4 (0.30%) Objective-C
13 4 (0.30%) Bash Shell
14 3 (0.22%) sed
14 3 (0.22%) AWK
Qualifications
1 188 (14.03%) Security Cleared
2 171 (12.76%) Degree
3 138 (10.30%) SC Cleared
4 115 (8.58%) ITIL Certification
5 69 (5.15%) Microsoft Certification
6 68 (5.07%) Cisco Certification
7 52 (3.88%) CCNA
8 45 (3.36%) MCSE
9 31 (2.31%) MCITP
10 22 (1.64%) ITIL Foundation Certificate
10 22 (1.64%) PMI Certification
11 20 (1.49%) ISEB
11 20 (1.49%) DV Cleared
12 19 (1.42%) CISSP
13 18 (1.34%) MCSA
14 17 (1.27%) VMware Certified Professional (VCP)
15 15 (1.12%) MCP
16 13 (0.97%) HND
17 12 (0.90%) PMP
18 9 (0.67%) PRINCE2 Certification
Quality Assurance & Compliance
1 265 (19.78%) SLA
2 54 (4.03%) ISO/IEC 27001
3 39 (2.91%) PCI DSS
4 25 (1.87%) QA
5 23 (1.72%) ISO 9001
6 14 (1.04%) ISO 9000
7 5 (0.37%) ISO/IEC 17799
8 3 (0.22%) BS15000
8 3 (0.22%) ISO 14001
9 2 (0.15%) COBIT
9 2 (0.15%) Sarbanes-Oxley
10 1 (0.075%) ISO/IEC 20000
System Software
1 116 (8.66%) Active Directory
2 92 (6.87%) VMware Infrastructure
3 28 (2.09%) vSphere
4 25 (1.87%) Hyper-V
5 19 (1.42%) VMware ESX
6 13 (0.97%) vCloud
7 11 (0.82%) XenApp
8 8 (0.60%) Terminal Services
8 8 (0.60%) XenDesktop
9 7 (0.52%) Microsoft Virtual Server
9 7 (0.52%) Oracle RAC
10 6 (0.45%) VMware Workstation
11 5 (0.37%) RHEV
12 4 (0.30%) PowerHA
12 4 (0.30%) UAG
13 3 (0.22%) VMware ESXi
13 3 (0.22%) Tivoli Directory Server
13 3 (0.22%) Microsoft App-V
13 3 (0.22%) Squid
14 2 (0.15%) Terminal Server
Systems Management
1 50 (3.73%) SCCM
2 21 (1.57%) Nagios
2 21 (1.57%) Netcool
3 20 (1.49%) Tivoli
4 18 (1.34%) Puppet
5 16 (1.19%) Oracle Enterprise Manager
6 13 (0.97%) NetBackup
7 12 (0.90%) Systems Management Server (SMS)
8 11 (0.82%) Norton AntiVirus
9 10 (0.75%) OpenView
10 9 (0.67%) TeMIP
10 9 (0.67%) HP NNM
10 9 (0.67%) OVPI
11 8 (0.60%) WSUS
12 6 (0.45%) NSN NetAct
13 5 (0.37%) Data Guard
13 5 (0.37%) Cisco UCCX
14 4 (0.30%) Cisco CUCM
14 4 (0.30%) SCOM
14 4 (0.30%) Backup Exec
Vendors
1 289 (21.57%) Microsoft
2 154 (11.49%) VMware
3 149 (11.12%) Cisco
4 119 (8.88%) HP
5 111 (8.28%) Oracle
6 102 (7.61%) IBM
7 60 (4.48%) Citrix
8 54 (4.03%) Remedy
9 45 (3.36%) Fujitsu
10 35 (2.61%) Red Hat
11 31 (2.31%) Ericsson
12 28 (2.09%) BMC
13 26 (1.94%) Dell
13 26 (1.94%) ServiceNow
14 25 (1.87%) Sonus
14 25 (1.87%) Aastra
14 25 (1.87%) EMC
15 22 (1.64%) Huawei
16 19 (1.42%) Cognos
16 19 (1.42%) Avaya
Hampshire
Peopleworks
Salary: From £45,000 to £50,000 per annum £45,000 to £50,000 + Bonus (10%) Neg
Posted: 9 hours ago
Reading, Berkshire
Pepsico Beverages International Ltd
Salary: From £27,000 to £30,000 per annum
Posted: Yesterday
Staines, Middlesex
CPS Group UK
Salary: £55000 - £65000 per annum + Industry Leading Benefits Package
Posted: Yesterday
Milton Keynes, Buckinghamshire
Focus IT Recruitment
Salary: From £23,000 to £30,000 per annum + Benefits
Posted: Yesterday
Tunbridge Wells, Kent
1st Choice Computer Appointments Ltd
Salary: From £60,000 to £80,000 per annum plus benefits
Posted: Yesterday
Horsham, West Sussex
Cyber Team
Salary: From £36,000 to £40,000 per annum Plus Excellent Benefits package
Posted: Yesterday
Redhill, Surrey
Heat Recruitment
Salary: From £65,000 to £70,000 per annum + Bens and 20% bonus
Posted: Yesterday
Southampton, Hampshire
Deerfoot IT Resources Ltd
Salary: £28000 - £35000 per annum
Posted: 2 days ago
Portsmouth, Hampshire
Steria
Salary: Up to £21,000 per annum £21k + on call allowance
Posted: 3 days ago
Wokingham, Berkshire
Yoh Company
Salary: £40000 - £50000 per annum
Posted: 3 days ago
Redhill, Surrey
Total Gas & Power Limited
Salary: From £45,000 to £50,000 per annum = bonus + excellent benefits
Posted: 3 days ago
Reading, Berkshire
Nationwide People Ltd
Salary: £400 - £500 Per Day Ltd Co Basis
Posted: 3 days ago
Reading, Berkshire
Nationwide People Ltd
Salary: £400 - £500 Per Day Ltd Co Basis
Posted: 3 days ago
Havant, Hampshire
Executive Recruitment Services (ERS)
Salary: £50000 - £70000 per annum
Posted: 3 days ago
Andover, Hampshire
Premier Group Recruitment
Salary: £23000 - £24500 per annum + 5% Bonus
Posted: 4 days ago
Tunbridge Wells, Kent
Resource Management
Salary: £55000 - £70000 per annum + Great Benefits
Posted: 4 days ago
Surrey
Coal IT Services
Salary: From £20,000 to £23,000 per annum plus 30% benefits package (excellent
Posted: 4 days ago
Tunbridge Wells, Kent
Experis Ltd
Salary: £50000 - £70000 per annum + Benefits
Posted: 4 days ago
Wokingham, Berkshire
Connectus
Salary: £70000 - £90000 per annum
Posted: 4 days ago
Reading, Berkshire
Bentley Whitaker
Salary: From £18,000 to £25,000 per annum
Posted: 4 days ago