The table below looks at the statistics for the Support Analyst role in IT jobs advertised for the South Wales region. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 21 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Oct 2014
Same period 2013 Same period 2012
Support Analyst
Rank 69 64 28
Rank change year-on-year
-5 -36
Permanent jobs requiring a Support Analyst 18 34 73
As % of all permanent IT jobs located in South Wales 1.66% 2.80% 7.14%
As % of the Job Titles category 1.71% 2.90% 7.37%
Number of salaries quoted 13 34 66
Average salary £25,000 £30,000 £37,500
Average salary % change year-on-year
-16.66% -20.00%
90% offered a salary of more than £22,500 £21,000 £23,750
10% offered a salary of more than £32,000 £34,400 £40,000
UK excluding London average salary £27,500 £28,500 £28,000
% change year-on-year
-3.50% +1.78%
Support Analyst
Wales

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South Wales region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South Wales
Permanent IT job ads with a match in the
Job Titles category
1052 1172 991
As % of all permanent IT jobs located in South Wales 97.05% 96.54% 96.87%
Number of salaries quoted 892 1045 915
Average salary £35,000 £35,000 £36,600
Average salary % change year-on-year
- -4.37%
90% offered a salary of more than £22,500 £25,000 £25,000
10% offered a salary of more than £47,500 £45,000 £50,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Support Analyst
Jobs Demand Trend in South Wales

This chart provides a 3-month moving total of permanent IT jobs citing Support Analyst in the job title across the South Wales region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in South Wales

Support Analyst
Salary Trend in South Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst across the South Wales region.

Support Analyst Salary Trend in South Wales

Support Analyst
Salary Histogram in South Wales

This chart provides a salary histogram for IT jobs citing Support Analyst across the South Wales region over the 3 months to 21 October 2014.

Support Analyst Salary Histogram in South Wales

Support Analyst
Job Locations in South Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Support Analyst within the South Wales region over the 3 months to 21 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cardiff -12 8 £25,500 -15.00% 2
Torfaen -2 4 £22,500 -18.18%
Newport +22 3 £27,000 -1.81% 1
Caerphilly +7 1 £32,500 +34.02%
Monmouthshire - 1 £29,000 -
Support Analyst
Wales

Support Analyst
Top 30 Related IT Skills in South Wales

For the 6 months to 21 October 2014, IT jobs across the South Wales region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

1 25 (55.56%) SQL
2 20 (44.44%) SQL Server
3 16 (35.56%) Oracle
4 15 (33.33%) Windows
5 13 (28.89%) Microsoft
6 12 (26.67%) Analytical Skills
7 11 (24.44%) ITIL
8 9 (20.00%) Active Directory
8 9 (20.00%) User Acceptance Testing
8 9 (20.00%) VMware
8 9 (20.00%) QA
9 8 (17.78%) Test Scripting
9 8 (17.78%) SLA
10 7 (15.56%) MS Excel
10 7 (15.56%) .NET
10 7 (15.56%) Finance
11 6 (13.33%) Management Information System
11 6 (13.33%) Citrix
11 6 (13.33%) UNIX
11 6 (13.33%) Java
11 6 (13.33%) Cisco
11 6 (13.33%) Windows Server 2008
12 5 (11.11%) Hyper-V
12 5 (11.11%) HP
12 5 (11.11%) DNS
12 5 (11.11%) IIS
12 5 (11.11%) Microsoft Certification
13 4 (8.89%) Internet
13 4 (8.89%) Commerce Server
13 4 (8.89%) CMS

Support Analyst
Top Related IT Skills in South Wales by Category

For the 6 months to 21 October 2014, IT jobs across the South Wales region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (11.11%) IIS
2 4 (8.89%) Commerce Server
2 4 (8.89%) CMS
3 3 (6.67%) Apache
3 3 (6.67%) IBM Notes
4 2 (4.44%) Tomcat
4 2 (4.44%) WebSphere
Applications
1 7 (15.56%) MS Excel
2 4 (8.89%) MS Office
Communications & Networking
1 5 (11.11%) DNS
2 4 (8.89%) Internet
2 4 (8.89%) Firewall
3 3 (6.67%) VoIP
3 3 (6.67%) SAN
4 2 (4.44%) TCP/IP
4 2 (4.44%) NAS
5 1 (2.22%) DHCP
5 1 (2.22%) WAN
5 1 (2.22%) LAN
Database & Business Intelligence
1 20 (44.44%) SQL Server
2 2 (4.44%) MongoDB
2 2 (4.44%) Oracle Database
3 1 (2.22%) SQL Server Reporting Services
3 1 (2.22%) Oracle Reports
Development Applications
1 1 (2.22%) Subversion
1 1 (2.22%) Git (software)
General
1 7 (15.56%) Finance
2 2 (4.44%) Banking
3 1 (2.22%) Law
3 1 (2.22%) Advertising
Libraries, Frameworks & Software Standards
1 7 (15.56%) .NET
2 4 (8.89%) .NET Framework
3 2 (4.44%) XML
3 2 (4.44%) XSD
3 2 (4.44%) XSLT
3 2 (4.44%) jQuery
3 2 (4.44%) RESTful
3 2 (4.44%) Mojolicious
3 2 (4.44%) JSON
4 1 (2.22%) OAuth
Miscellaneous
1 12 (26.67%) Analytical Skills
2 6 (13.33%) Management Information System
3 2 (4.44%) AS400
4 1 (2.22%) Algorithms
4 1 (2.22%) iPad
4 1 (2.22%) iPhone
4 1 (2.22%) EPoS
Operating Systems
1 15 (33.33%) Windows
2 6 (13.33%) UNIX
2 6 (13.33%) Windows Server 2008
3 3 (6.67%) Windows Server 2003
4 2 (4.44%) Linux
4 2 (4.44%) Windows 7
4 2 (4.44%) Windows Server 2012
5 1 (2.22%) Apple iOS
Processes & Methodologies
1 11 (24.44%) ITIL
2 9 (20.00%) User Acceptance Testing
3 8 (17.78%) Test Scripting
4 4 (8.89%) Load Balancing
5 3 (6.67%) Agile Software Development
5 3 (6.67%) Project Management
6 2 (4.44%) Service Delivery
6 2 (4.44%) Stakeholder Management
6 2 (4.44%) Data Architecture
6 2 (4.44%) Release Management
6 2 (4.44%) Data Entry
6 2 (4.44%) Data Analysis
6 2 (4.44%) Business Analysis
7 1 (2.22%) Biostatistics
7 1 (2.22%) Knowledge Management
7 1 (2.22%) Incident Management
7 1 (2.22%) Bioinformatics
7 1 (2.22%) Line Management
7 1 (2.22%) Mentoring
7 1 (2.22%) Change Control
Programming Languages
1 25 (55.56%) SQL
2 6 (13.33%) Java
3 2 (4.44%) Perl
3 2 (4.44%) Scala
4 1 (2.22%) C#
4 1 (2.22%) PL/SQL
4 1 (2.22%) T-SQL
4 1 (2.22%) ABAP
4 1 (2.22%) Shell Script
Qualifications
1 5 (11.11%) Microsoft Certification
2 4 (8.89%) MCP
2 4 (8.89%) MCSE
2 4 (8.89%) Degree
3 3 (6.67%) ITIL Certification
4 2 (4.44%) SAP Certification
Quality Assurance & Compliance
1 9 (20.00%) QA
2 8 (17.78%) SLA
3 2 (4.44%) ISO 9001
3 2 (4.44%) ISO/IEC 27001
System Software
1 9 (20.00%) Active Directory
2 5 (11.11%) Hyper-V
3 1 (2.22%) XenApp
3 1 (2.22%) VMware Infrastructure
Systems Management
1 3 (6.67%) NetBackup
2 1 (2.22%) SCDPM
2 1 (2.22%) SCSM
2 1 (2.22%) SCCM
2 1 (2.22%) SCOM
Vendors
1 16 (35.56%) Oracle
2 13 (28.89%) Microsoft
3 9 (20.00%) VMware
4 6 (13.33%) Citrix
4 6 (13.33%) Cisco
5 5 (11.11%) HP
6 4 (8.89%) IBM
7 3 (6.67%) SAP
7 3 (6.67%) Lotus
8 2 (4.44%) Symantec
8 2 (4.44%) Veritas
9 1 (2.22%) Veeam
9 1 (2.22%) Apple
Cardiff, South Glamorgan
HAYS INFORMATION TECHNOLOGY
Salary: £20000.00 - £27000.00 per annum
Posted: Yesterday
Neath, West Glamorgan
Computer Recruiter Ltd
Salary: To £32K + Benefits
Posted: Yesterday
Bridgend, Mid Glamorgan
CGI
Salary: £45000 - £55000 per annum + excellent benefits
Posted: 5 days ago
Cardiff
Cardiff University
Posted: 6 days ago
Newport
Opus Recruitment Solutions Ltd
Salary: £26000 - £32000 per annum
Posted: 22 days ago
Bridgend, Mid Glamorgan
CGI
Salary: £20000 - £250000 per annum + benefits
Posted: 26 days ago