The table below looks at the statistics for the Support Analyst role in IT jobs advertised for the South Wales region. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 5 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
5 May 2015
Same period 2014 Same period 2013
Support Analyst
Rank 70 63 40
Rank change year-on-year
-7 -23
Permanent jobs requiring a Support Analyst 24 31 52
As % of all permanent IT jobs located in South Wales 2.02% 3.07% 5.03%
As % of the Job Titles category 2.11% 3.16% 5.15%
Number of salaries quoted 23 28 52
Average salary £27,500 £30,000 £30,000
Average salary % change year-on-year
-8.33% -
90% offered a salary of more than £20,500 £19,400 £22,850
10% offered a salary of more than £35,400 £35,000 £45,850
UK excluding London average salary £27,000 £27,500 £27,500
% change year-on-year
-1.81% -
Support Analyst
Wales

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South Wales region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South Wales
Permanent IT job ads with a match in the
Job Titles category
1139 982 1010
As % of all permanent IT jobs located in South Wales 95.71% 97.23% 97.68%
Number of salaries quoted 998 829 927
Average salary £37,000 £35,000 £35,000
Average salary % change year-on-year
+5.71% -
90% offered a salary of more than £25,000 £24,500 £26,000
10% offered a salary of more than £52,500 £47,500 £52,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Support Analyst
Jobs Demand Trend in South Wales

This chart provides a 3-month moving total of permanent IT jobs citing Support Analyst in the job title across the South Wales region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in South Wales

Support Analyst
Salary Trend in South Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst across the South Wales region.

Support Analyst Salary Trend in South Wales

Support Analyst
Salary Histogram in South Wales

This chart provides a salary histogram for IT jobs citing Support Analyst across the South Wales region over the 3 months to 5 May 2015.

Support Analyst Salary Histogram in South Wales

Support Analyst
Job Locations in South Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Support Analyst within the South Wales region over the 3 months to 5 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cardiff 0 12 £27,500 - 1
Torfaen - 6 £27,500 -
Newport -6 4 £23,500 -2.08%
Bridgend - 2 £35,000 -
Support Analyst
Wales

Support Analyst
Top 30 Related IT Skills in South Wales

For the 6 months to 5 May 2015, IT jobs across the South Wales region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

1 24 (60.00%) Windows
2 17 (42.50%) Active Directory
3 14 (35.00%) UNIX
4 12 (30.00%) Oracle
4 12 (30.00%) Finance
5 10 (25.00%) Windows Server 2008
5 10 (25.00%) ITIL
5 10 (25.00%) SQL
6 9 (22.50%) SQL Server
6 9 (22.50%) Linux
6 9 (22.50%) VoIP
6 9 (22.50%) Windows Server 2003
6 9 (22.50%) Windows 7
7 8 (20.00%) Microsoft
7 8 (20.00%) IIS
8 7 (17.50%) Solaris
8 7 (17.50%) TCP/IP
9 6 (15.00%) Degree
9 6 (15.00%) SaaS
9 6 (15.00%) Hyper-V
9 6 (15.00%) Advertising
9 6 (15.00%) NetBackup
9 6 (15.00%) .NET
10 5 (12.50%) Cisco
10 5 (12.50%) Citrix
10 5 (12.50%) Internet
10 5 (12.50%) VMware
10 5 (12.50%) Service Delivery
11 4 (10.00%) CMS
11 4 (10.00%) Management Information System

Support Analyst
Top Related IT Skills in South Wales by Category

For the 6 months to 5 May 2015, IT jobs across the South Wales region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (20.00%) IIS
2 4 (10.00%) Commerce Server
2 4 (10.00%) CMS
3 3 (7.50%) WebSphere
3 3 (7.50%) Tomcat
4 2 (5.00%) Apache
4 2 (5.00%) Node.js
5 1 (2.50%) Elasticsearch
5 1 (2.50%) SharePoint 2010
5 1 (2.50%) Exchange Server 2010
5 1 (2.50%) LiveLink
5 1 (2.50%) Oracle Application Server
5 1 (2.50%) WebLogic
5 1 (2.50%) JBoss
5 1 (2.50%) IBM Notes
5 1 (2.50%) SharePoint
5 1 (2.50%) MS Exchange
5 1 (2.50%) Oracle HTTP Server
Applications
1 3 (7.50%) MS Excel
Cloud Services
1 6 (15.00%) SaaS
Communications & Networking
1 9 (22.50%) VoIP
2 7 (17.50%) TCP/IP
3 5 (12.50%) Internet
4 4 (10.00%) DNS
5 2 (5.00%) Firewall
6 1 (2.50%) IP Telephony
6 1 (2.50%) VLAN
6 1 (2.50%) WAN
6 1 (2.50%) DHCP
6 1 (2.50%) Ethernet
6 1 (2.50%) HTTP
6 1 (2.50%) SAN
6 1 (2.50%) LAN
Database & Business Intelligence
1 9 (22.50%) SQL Server
2 3 (7.50%) Relational Database
3 2 (5.00%) SQLPlus
4 1 (2.50%) SQL Server Reporting Services
4 1 (2.50%) Oracle Database 11g
4 1 (2.50%) MongoDB
4 1 (2.50%) Oracle Database
4 1 (2.50%) DB2
4 1 (2.50%) Crystal Reports
4 1 (2.50%) RDBMS
4 1 (2.50%) Oracle Database 10g
General
1 12 (30.00%) Finance
2 6 (15.00%) Advertising
Libraries, Frameworks & Software Standards
1 6 (15.00%) .NET
2 4 (10.00%) .NET Framework
3 2 (5.00%) AngularJS
4 1 (2.50%) Mojolicious
4 1 (2.50%) JSON
4 1 (2.50%) jQuery
4 1 (2.50%) RESTful
4 1 (2.50%) ASP.NET
4 1 (2.50%) Web Services
4 1 (2.50%) CGI
Miscellaneous
1 4 (10.00%) Management Information System
2 3 (7.50%) iSeries
3 1 (2.50%) Analytical Skills
3 1 (2.50%) AS400
3 1 (2.50%) Video Conferencing
3 1 (2.50%) Client/Server
3 1 (2.50%) EPoS
Operating Systems
1 24 (60.00%) Windows
2 14 (35.00%) UNIX
3 10 (25.00%) Windows Server 2008
4 9 (22.50%) Windows 7
4 9 (22.50%) Linux
4 9 (22.50%) Windows Server 2003
5 7 (17.50%) Solaris
6 3 (7.50%) AIX
6 3 (7.50%) Windows XP
7 2 (5.00%) Windows Vista
8 1 (2.50%) Apple iOS
8 1 (2.50%) Windows Server 2012
8 1 (2.50%) OS/400
8 1 (2.50%) Windows Mobile
Processes & Methodologies
1 10 (25.00%) ITIL
2 5 (12.50%) Service Delivery
3 4 (10.00%) Load Balancing
4 2 (5.00%) Change Management
4 2 (5.00%) Project Management
5 1 (2.50%) Service Management
5 1 (2.50%) ITSM
5 1 (2.50%) Security Management
5 1 (2.50%) Agile Software Development
5 1 (2.50%) Incident Management
5 1 (2.50%) Release Management
5 1 (2.50%) User Acceptance Testing
5 1 (2.50%) Capacity Planning
5 1 (2.50%) Continuous Improvement
5 1 (2.50%) Mobile Device Management
Programming Languages
1 10 (25.00%) SQL
2 3 (7.50%) COBOL
2 3 (7.50%) Shell Script
3 2 (5.00%) JavaScript
3 2 (5.00%) Perl
3 2 (5.00%) T-SQL
4 1 (2.50%) VB.NET
4 1 (2.50%) Python
4 1 (2.50%) RPG
4 1 (2.50%) Java
4 1 (2.50%) C#
Qualifications
1 6 (15.00%) Degree
2 4 (10.00%) MCP
2 4 (10.00%) MCSE
2 4 (10.00%) Microsoft Certification
3 1 (2.50%) ITIL Certification
3 1 (2.50%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 3 (7.50%) SLA
System Software
1 17 (42.50%) Active Directory
2 6 (15.00%) Hyper-V
3 1 (2.50%) XenApp
3 1 (2.50%) vSphere
3 1 (2.50%) VMware Infrastructure
Systems Management
1 6 (15.00%) NetBackup
2 1 (2.50%) Oracle RMAN
2 1 (2.50%) SCCM
2 1 (2.50%) SCOM
2 1 (2.50%) SCSM
Vendors
1 12 (30.00%) Oracle
2 8 (20.00%) Microsoft
3 5 (12.50%) Cisco
3 5 (12.50%) Citrix
3 5 (12.50%) VMware
4 4 (10.00%) HP
5 3 (7.50%) IBM
6 1 (2.50%) Nortel
6 1 (2.50%) Veritas
6 1 (2.50%) Lotus
6 1 (2.50%) Borland
6 1 (2.50%) Apple
6 1 (2.50%) Remedy
6 1 (2.50%) OpenText
Cardiff, South Glamorgan
CPS Group UK
Salary: £25000 - £29000 per annum + 30 days a/l, Flexitime, pension
Posted: 4 days ago