The first table below looks at the demand for the Support Analyst role in IT jobs advertised for the South Wales region. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 25 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the South Wales region.

Location
3 months to
25 Jul 2014
Same period 2013 Same period 2012
Support Analyst
Rank 69 44 57
Rank change year-on-year
-25 +13
Permanent jobs requiring a Support Analyst 26 42 16
As % of all permanent IT jobs located in South Wales 2.29% 3.87% 1.95%
As % of the Job Titles category 2.38% 4.03% 2.03%
Number of salaries quoted 23 39 16
Average salary £29,000 £30,000 £27,750
Average salary % change year-on-year
-3.33% +8.10%
90% offered a salary of more than £18,600 £22,400 £20,000
10% offered a salary of more than £37,700 £53,000 £35,500
UK excluding London average salary £27,000 £27,500 £30,000
% change year-on-year
-1.81% -8.33%
Job Titles Category
South Wales
Permanent IT job ads with a match in the
Job Titles category
1091 1041 790
As % of all permanent IT jobs located in South Wales 96.29% 96.03% 96.11%
Number of salaries quoted 974 916 718
Average salary £35,000 £35,000 £35,000
90% offered a salary of more than £22,500 £25,000 £25,000
10% offered a salary of more than £49,000 £45,000 £55,000
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
Support Analyst
Wales

Support Analyst
Jobs Demand Trend in South Wales

This chart provides a 3-month moving total of permanent IT jobs citing Support Analyst in the job title across the South Wales region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in South Wales

Support Analyst
Salary Trend in South Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst across the South Wales region.

Support Analyst Salary Trend in South Wales

Support Analyst
Salary Histogram in South Wales

This chart provides a salary histogram for IT jobs citing Support Analyst across the South Wales region over the 3 months to 25 July 2014.

Support Analyst Salary Histogram in South Wales

Support Analyst
Job Locations in South Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Support Analyst within the South Wales region over the 3 months to 25 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cardiff -5 13 £25,000 - 2
Newport +9 7 £29,000 -
Caerphilly +5 4 £39,000 -29.09% 1
Torfaen -2 2 £37,000 +23.33%
Support Analyst
Wales

Support Analyst
Top 30 Related IT Skills in South Wales

For the 6 months to 25 July 2014, IT jobs across the South Wales region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

1 28 (50.91%) SQL Server
2 27 (49.09%) SQL
3 25 (45.45%) Windows
4 21 (38.18%) ITIL
5 18 (32.73%) Microsoft
6 17 (30.91%) Cisco
6 17 (30.91%) VMware
7 16 (29.09%) SLA
8 15 (27.27%) Active Directory
9 14 (25.45%) MCP
9 14 (25.45%) Oracle
10 13 (23.64%) MCSE
10 13 (23.64%) Microsoft Certification
10 13 (23.64%) Hyper-V
11 12 (21.82%) Internet
11 12 (21.82%) .NET
11 12 (21.82%) IIS
11 12 (21.82%) MS Excel
11 12 (21.82%) Management Information System
11 12 (21.82%) QA
12 11 (20.00%) CMS
12 11 (20.00%) .NET Framework
12 11 (20.00%) DNS
12 11 (20.00%) HP
12 11 (20.00%) Commerce Server
12 11 (20.00%) Load Balancing
13 10 (18.18%) User Acceptance Testing
13 10 (18.18%) Test Scripting
14 9 (16.36%) Firewall
14 9 (16.36%) Citrix

Support Analyst
Top Related IT Skills in South Wales by Category

For the 6 months to 25 July 2014, IT jobs across the South Wales region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 12 (21.82%) IIS
2 11 (20.00%) Commerce Server
2 11 (20.00%) CMS
3 2 (3.64%) Lync
4 1 (1.82%) Site Server
4 1 (1.82%) IBM Notes
4 1 (1.82%) Apache
4 1 (1.82%) SharePoint
Applications
1 12 (21.82%) MS Excel
2 6 (10.91%) MS Office
Communications & Networking
1 12 (21.82%) Internet
2 11 (20.00%) DNS
3 9 (16.36%) Firewall
4 8 (14.55%) SAN
5 7 (12.73%) NAS
6 5 (9.09%) TCP/IP
7 3 (5.45%) LAN
7 3 (5.45%) WAN
8 2 (3.64%) Wi-Fi
8 2 (3.64%) Wireless
8 2 (3.64%) Structured Cabling
9 1 (1.82%) Softswitch
9 1 (1.82%) Network Security
9 1 (1.82%) ISDN
9 1 (1.82%) VoIP
Database & Business Intelligence
1 28 (50.91%) SQL Server
2 2 (3.64%) MongoDB
2 2 (3.64%) Oracle Database
3 1 (1.82%) Oracle Reports
Development Applications
1 1 (1.82%) Subversion
1 1 (1.82%) Git (software)
General
1 2 (3.64%) Finance
1 2 (3.64%) Banking
2 1 (1.82%) Marketing
2 1 (1.82%) Pharmaceutical
2 1 (1.82%) Telecoms
2 1 (1.82%) Law
2 1 (1.82%) Manufacturing
2 1 (1.82%) Advertising
Libraries, Frameworks & Software Standards
1 12 (21.82%) .NET
2 11 (20.00%) .NET Framework
3 2 (3.64%) JSON
3 2 (3.64%) jQuery
3 2 (3.64%) WAP
3 2 (3.64%) RESTful
3 2 (3.64%) Mojolicious
4 1 (1.82%) OAuth
Miscellaneous
1 12 (21.82%) Management Information System
2 2 (3.64%) AS400
3 1 (1.82%) EPoS
Operating Systems
1 25 (45.45%) Windows
2 6 (10.91%) Windows Server 2003
2 6 (10.91%) Windows Server 2008
3 5 (9.09%) UNIX
3 5 (9.09%) Windows 7
4 2 (3.64%) Linux
4 2 (3.64%) Mac OS X
5 1 (1.82%) Windows 2000 Server
Processes & Methodologies
1 21 (38.18%) ITIL
2 11 (20.00%) Load Balancing
3 10 (18.18%) User Acceptance Testing
3 10 (18.18%) Test Scripting
4 5 (9.09%) Data Entry
5 3 (5.45%) Data Analysis
6 2 (3.64%) Release Management
7 1 (1.82%) Incident Management
7 1 (1.82%) Project Management
7 1 (1.82%) Service Delivery
7 1 (1.82%) Change Management
7 1 (1.82%) Workflow
7 1 (1.82%) Validation
7 1 (1.82%) Agile Software Development
7 1 (1.82%) Change Control
7 1 (1.82%) Time Management
7 1 (1.82%) Unit Testing
Programming Languages
1 27 (49.09%) SQL
2 4 (7.27%) Java
3 2 (3.64%) Perl
3 2 (3.64%) Scala
4 1 (1.82%) PL/SQL
4 1 (1.82%) T-SQL
4 1 (1.82%) ABAP
4 1 (1.82%) Shell Script
Qualifications
1 14 (25.45%) MCP
2 13 (23.64%) MCSE
2 13 (23.64%) Microsoft Certification
3 7 (12.73%) SAP Certification
4 6 (10.91%) ITIL Certification
5 2 (3.64%) Degree
5 2 (3.64%) Security Cleared
6 1 (1.82%) MCSM
6 1 (1.82%) SC Cleared
6 1 (1.82%) A+ Certification
6 1 (1.82%) MCSA
6 1 (1.82%) CCNA
6 1 (1.82%) Cisco Certification
Quality Assurance & Compliance
1 16 (29.09%) SLA
2 12 (21.82%) QA
3 7 (12.73%) ISO/IEC 27001
3 7 (12.73%) ISO 9001
4 1 (1.82%) GxP
System Software
1 15 (27.27%) Active Directory
2 13 (23.64%) Hyper-V
3 2 (3.64%) VMware Infrastructure
4 1 (1.82%) XenApp
4 1 (1.82%) vSphere
Systems Management
1 5 (9.09%) NetBackup
2 2 (3.64%) SCOM
3 1 (1.82%) SCSM
3 1 (1.82%) SCCM
Vendors
1 18 (32.73%) Microsoft
2 17 (30.91%) Cisco
2 17 (30.91%) VMware
3 14 (25.45%) Oracle
4 11 (20.00%) HP
5 9 (16.36%) Citrix
6 8 (14.55%) SAP
7 7 (12.73%) Veritas
7 7 (12.73%) Symantec
8 4 (7.27%) IBM
9 2 (3.64%) Apple
9 2 (3.64%) Google
10 1 (1.82%) F5
10 1 (1.82%) Sonus
10 1 (1.82%) CheckPoint
10 1 (1.82%) Lotus
10 1 (1.82%) Juniper
Caerphilly, Mid Glamorgan
Zorba Consulting Limited
Salary: From £33,000 to £40,000 per annum + 10% bonus + excellent benefits
Posted: 5 days ago