The table below looks at the statistics for the Support Analyst role in IT jobs advertised for the South Wales region. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 30 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Sep 2014
Same period 2013 Same period 2012
Support Analyst
Rank 68 74 30
Rank change year-on-year
+6 -44
Permanent jobs requiring a Support Analyst 14 25 62
As % of all permanent IT jobs located in South Wales 1.31% 2.07% 6.28%
As % of the Job Titles category 1.35% 2.15% 6.50%
Number of salaries quoted 12 25 56
Average salary £23,750 £30,000 £37,500
Average salary % change year-on-year
-20.83% -20.00%
90% offered a salary of more than £18,800 £21,000 £23,000
10% offered a salary of more than £31,800 £35,000 £40,000
UK excluding London average salary £27,500 £28,000 £28,000
% change year-on-year
-1.78% -
Support Analyst
Wales

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South Wales region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South Wales
Permanent IT job ads with a match in the
Job Titles category
1037 1161 954
As % of all permanent IT jobs located in South Wales 96.74% 96.27% 96.56%
Number of salaries quoted 892 1029 873
Average salary £35,000 £35,000 £36,000
Average salary % change year-on-year
- -2.77%
90% offered a salary of more than £22,500 £26,250 £25,000
10% offered a salary of more than £47,000 £45,000 £50,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Support Analyst
Jobs Demand Trend in South Wales

This chart provides a 3-month moving total of permanent IT jobs citing Support Analyst in the job title across the South Wales region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in South Wales

Support Analyst
Salary Trend in South Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst across the South Wales region.

Support Analyst Salary Trend in South Wales

Support Analyst
Salary Histogram in South Wales

This chart provides a salary histogram for IT jobs citing Support Analyst across the South Wales region over the 3 months to 30 September 2014.

Support Analyst Salary Histogram in South Wales

Support Analyst
Job Locations in South Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Support Analyst within the South Wales region over the 3 months to 30 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cardiff -12 6 £22,750 -1.08% 1
Torfaen -2 4 £22,500 -25.00%
Newport - 2 £25,000 - 2
Caerphilly - 1 £32,500 -
Support Analyst
Wales

Support Analyst
Top 30 Related IT Skills in South Wales

For the 6 months to 30 September 2014, IT jobs across the South Wales region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

1 24 (52.17%) SQL
2 20 (43.48%) SQL Server
3 19 (41.30%) Windows
4 16 (34.78%) Microsoft
5 15 (32.61%) Oracle
6 12 (26.09%) ITIL
7 11 (23.91%) Active Directory
7 11 (23.91%) VMware
7 11 (23.91%) Analytical Skills
8 10 (21.74%) SLA
9 9 (19.57%) MS Excel
9 9 (19.57%) QA
9 9 (19.57%) User Acceptance Testing
10 8 (17.39%) .NET
10 8 (17.39%) Cisco
11 7 (15.22%) UNIX
11 7 (15.22%) Test Scripting
11 7 (15.22%) Hyper-V
12 6 (13.04%) Windows Server 2008
12 6 (13.04%) HP
12 6 (13.04%) Citrix
12 6 (13.04%) Microsoft Certification
12 6 (13.04%) DNS
12 6 (13.04%) IIS
12 6 (13.04%) Management Information System
13 5 (10.87%) Finance
13 5 (10.87%) Firewall
13 5 (10.87%) CMS
13 5 (10.87%) IBM
13 5 (10.87%) Commerce Server

Support Analyst
Top Related IT Skills in South Wales by Category

For the 6 months to 30 September 2014, IT jobs across the South Wales region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (13.04%) IIS
2 5 (10.87%) Commerce Server
2 5 (10.87%) CMS
3 1 (2.17%) Lync
3 1 (2.17%) IBM Notes
3 1 (2.17%) Apache
Applications
1 9 (19.57%) MS Excel
2 5 (10.87%) MS Office
Communications & Networking
1 6 (13.04%) DNS
2 5 (10.87%) Internet
2 5 (10.87%) Firewall
3 4 (8.70%) VoIP
3 4 (8.70%) SAN
4 3 (6.52%) NAS
5 2 (4.35%) TCP/IP
6 1 (2.17%) Softswitch
6 1 (2.17%) WAN
6 1 (2.17%) DHCP
6 1 (2.17%) ISDN
6 1 (2.17%) LAN
Database & Business Intelligence
1 20 (43.48%) SQL Server
2 2 (4.35%) MongoDB
2 2 (4.35%) Oracle Database
3 1 (2.17%) Oracle Reports
3 1 (2.17%) SQL Server Reporting Services
Development Applications
1 1 (2.17%) Subversion
1 1 (2.17%) Git (software)
General
1 5 (10.87%) Finance
2 2 (4.35%) Banking
3 1 (2.17%) Marketing
3 1 (2.17%) Law
3 1 (2.17%) Advertising
3 1 (2.17%) Telecoms
Libraries, Frameworks & Software Standards
1 8 (17.39%) .NET
2 5 (10.87%) .NET Framework
3 2 (4.35%) JSON
3 2 (4.35%) jQuery
3 2 (4.35%) XML
3 2 (4.35%) XSD
3 2 (4.35%) XSLT
3 2 (4.35%) RESTful
3 2 (4.35%) Mojolicious
4 1 (2.17%) OAuth
Miscellaneous
1 11 (23.91%) Analytical Skills
2 6 (13.04%) Management Information System
3 2 (4.35%) AS400
4 1 (2.17%) iPhone
4 1 (2.17%) iPad
4 1 (2.17%) Algorithms
4 1 (2.17%) EPoS
Operating Systems
1 19 (41.30%) Windows
2 7 (15.22%) UNIX
3 6 (13.04%) Windows Server 2008
4 4 (8.70%) Windows 7
5 3 (6.52%) Windows Server 2003
6 2 (4.35%) Linux
6 2 (4.35%) Windows Server 2012
7 1 (2.17%) Apple iOS
Processes & Methodologies
1 12 (26.09%) ITIL
2 9 (19.57%) User Acceptance Testing
3 7 (15.22%) Test Scripting
4 5 (10.87%) Load Balancing
5 4 (8.70%) Agile Software Development
6 3 (6.52%) Project Management
7 2 (4.35%) Data Analysis
7 2 (4.35%) Business Analysis
7 2 (4.35%) Release Management
7 2 (4.35%) Time Management
7 2 (4.35%) Data Architecture
7 2 (4.35%) Data Entry
8 1 (2.17%) Change Control
8 1 (2.17%) Line Management
8 1 (2.17%) Mentoring
8 1 (2.17%) Unit Testing
8 1 (2.17%) Incident Management
8 1 (2.17%) Change Management
8 1 (2.17%) Workflow
8 1 (2.17%) Validation
Programming Languages
1 24 (52.17%) SQL
2 4 (8.70%) Java
3 2 (4.35%) Perl
3 2 (4.35%) Scala
4 1 (2.17%) C#
4 1 (2.17%) PL/SQL
4 1 (2.17%) T-SQL
4 1 (2.17%) ABAP
4 1 (2.17%) Shell Script
Qualifications
1 6 (13.04%) Microsoft Certification
2 5 (10.87%) MCP
2 5 (10.87%) MCSE
2 5 (10.87%) Degree
3 3 (6.52%) SAP Certification
3 3 (6.52%) ITIL Certification
4 1 (2.17%) SC Cleared
4 1 (2.17%) Security Cleared
Quality Assurance & Compliance
1 10 (21.74%) SLA
2 9 (19.57%) QA
3 3 (6.52%) ISO 9001
3 3 (6.52%) ISO/IEC 27001
System Software
1 11 (23.91%) Active Directory
2 7 (15.22%) Hyper-V
3 2 (4.35%) VMware Infrastructure
4 1 (2.17%) XenApp
4 1 (2.17%) vSphere
Systems Management
1 3 (6.52%) NetBackup
2 1 (2.17%) SCCM
2 1 (2.17%) SCOM
2 1 (2.17%) SCDPM
2 1 (2.17%) SCSM
Vendors
1 16 (34.78%) Microsoft
2 15 (32.61%) Oracle
3 11 (23.91%) VMware
4 8 (17.39%) Cisco
5 6 (13.04%) HP
5 6 (13.04%) Citrix
6 5 (10.87%) IBM
7 4 (8.70%) SAP
8 3 (6.52%) Veritas
8 3 (6.52%) Symantec
9 1 (2.17%) Veeam
9 1 (2.17%) Sonus
9 1 (2.17%) Lotus
9 1 (2.17%) Apple
Monmouthshire
Intapeople
Salary: £26000 to £32000 per annum
Posted: 23 hours ago
Cardiff, South Glamorgan
Digitech Resourcing Ltd
Salary: Up to £34,000 per annum
Posted: Yesterday
Newport, Gwent
Opus Recruitment Solutions Ltd
Salary: £26000 to £32000 per annum
Posted: Yesterday
Bridgend, Mid Glamorgan
CGI
Salary: £20000 - £250000 per annum + benefits
Posted: 4 days ago
Newport, Gwent
Randstad Technologies
Salary: £25000.00 per annum
Posted: 6 days ago