The table below looks at the statistics for the Support Analyst role in IT jobs advertised for the Wales region. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 29 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Jan 2015
Same period 2014 Same period 2013
Support Analyst
Rank 91 73 66
Rank change year-on-year
-18 -7
Permanent jobs requiring a Support Analyst 17 19 25
As % of all permanent IT jobs located in Wales 1.28% 1.78% 2.25%
As % of the Job Titles category 1.31% 1.90% 2.31%
Number of salaries quoted 13 19 22
Average salary £21,500 £28,000 £32,500
Average salary % change year-on-year
-23.21% -13.84%
90% offered a salary of more than £20,100 £22,400 £18,500
10% offered a salary of more than £34,400 £31,300 £40,000
UK excluding London average salary £27,850 £28,000 £28,500
% change year-on-year
-0.53% -1.75%
Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Wales region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Wales
Permanent IT job ads with a match in the
Job Titles category
1296 1002 1081
As % of all permanent IT jobs located in Wales 97.37% 94.08% 97.21%
Number of salaries quoted 1127 880 951
Average salary £35,000 £35,000 £35,000
90% offered a salary of more than £25,000 £24,000 £25,000
10% offered a salary of more than £50,000 £45,000 £50,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Support Analyst
Jobs Demand Trend in Wales

This chart provides a 3-month moving total of permanent IT jobs citing Support Analyst in the job title across the Wales region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in Wales

Support Analyst
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst across the Wales region.

Support Analyst Salary Trend in Wales

Support Analyst
Salary Histogram in Wales

This chart provides a salary histogram for IT jobs citing Support Analyst across the Wales region over the 3 months to 29 January 2015.

Support Analyst Salary Histogram in Wales

Support Analyst
Job Locations in Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Support Analyst within the Wales region over the 3 months to 29 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales -16 17 £21,500 -23.21% 4
Support Analyst
UK

Support Analyst
Top 30 Related IT Skills in Wales

For the 6 months to 29 January 2015, IT jobs across the Wales region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

1 25 (62.50%) Windows
2 19 (47.50%) SQL
3 17 (42.50%) Active Directory
4 16 (40.00%) Finance
5 13 (32.50%) Windows Server 2008
6 12 (30.00%) SQL Server
7 11 (27.50%) Microsoft
8 10 (25.00%) Windows Server 2003
8 10 (25.00%) ITIL
9 7 (17.50%) Service Delivery
9 7 (17.50%) .NET
9 7 (17.50%) Oracle
10 6 (15.00%) Windows 7
11 5 (12.50%) Hyper-V
11 5 (12.50%) Analytical Skills
11 5 (12.50%) VMware
11 5 (12.50%) NetBackup
11 5 (12.50%) Degree
11 5 (12.50%) IIS
11 5 (12.50%) IBM Notes
11 5 (12.50%) MS Excel
11 5 (12.50%) VoIP
11 5 (12.50%) TCP/IP
11 5 (12.50%) DNS
11 5 (12.50%) Cisco
11 5 (12.50%) Management Information System
11 5 (12.50%) Internet
11 5 (12.50%) HP
11 5 (12.50%) Lotus
11 5 (12.50%) Citrix

Support Analyst
Top Related IT Skills in Wales by Category

For the 6 months to 29 January 2015, IT jobs across the Wales region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (12.50%) IIS
1 5 (12.50%) IBM Notes
2 4 (10.00%) Commerce Server
2 4 (10.00%) CMS
2 4 (10.00%) Apache
2 4 (10.00%) Tomcat
2 4 (10.00%) WebSphere
3 2 (5.00%) MS Exchange
4 1 (2.50%) Exchange Server 2010
4 1 (2.50%) Exchange Server 2007
4 1 (2.50%) SharePoint 2010
4 1 (2.50%) SharePoint
4 1 (2.50%) LiveLink
Applications
1 5 (12.50%) MS Excel
2 1 (2.50%) MS Office
Communications & Networking
1 5 (12.50%) VoIP
1 5 (12.50%) TCP/IP
1 5 (12.50%) DNS
1 5 (12.50%) Internet
2 3 (7.50%) Firewall
3 2 (5.00%) IP Telephony
4 1 (2.50%) Intrusion Detection
4 1 (2.50%) WAN
4 1 (2.50%) DHCP
4 1 (2.50%) Ethernet
4 1 (2.50%) LAN
4 1 (2.50%) SAN
Database & Business Intelligence
1 12 (30.00%) SQL Server
2 1 (2.50%) SQL Server Reporting Services
General
1 16 (40.00%) Finance
2 3 (7.50%) Advertising
3 1 (2.50%) Retail
3 1 (2.50%) Telecoms
Libraries, Frameworks & Software Standards
1 7 (17.50%) .NET
2 4 (10.00%) .NET Framework
3 2 (5.00%) XML
3 2 (5.00%) XSD
3 2 (5.00%) XSLT
4 1 (2.50%) CGI
Miscellaneous
1 5 (12.50%) Analytical Skills
1 5 (12.50%) Management Information System
2 1 (2.50%) iPhone
2 1 (2.50%) iPad
2 1 (2.50%) Statistics
2 1 (2.50%) Video Conferencing
2 1 (2.50%) Client/Server
2 1 (2.50%) Mainframe
Operating Systems
1 25 (62.50%) Windows
2 13 (32.50%) Windows Server 2008
3 10 (25.00%) Windows Server 2003
4 6 (15.00%) Windows 7
5 4 (10.00%) UNIX
5 4 (10.00%) Windows XP
5 4 (10.00%) Windows Server 2012
6 2 (5.00%) Linux
6 2 (5.00%) Windows Vista
6 2 (5.00%) Apple iOS
7 1 (2.50%) Windows 8
Processes & Methodologies
1 10 (25.00%) ITIL
2 7 (17.50%) Service Delivery
3 4 (10.00%) Stakeholder Management
3 4 (10.00%) Load Balancing
4 3 (7.50%) User Acceptance Testing
5 2 (5.00%) Project Management
5 2 (5.00%) Test Scripting
5 2 (5.00%) Business Analysis
5 2 (5.00%) Data Analysis
5 2 (5.00%) Data Architecture
6 1 (2.50%) Mobile Device Management
6 1 (2.50%) Line Management
6 1 (2.50%) Biostatistics
6 1 (2.50%) Problem Management
6 1 (2.50%) Parallel Computing
6 1 (2.50%) Capacity Planning
6 1 (2.50%) Data Entry
6 1 (2.50%) Bioinformatics
6 1 (2.50%) Knowledge Management
6 1 (2.50%) Time Management
Programming Languages
1 19 (47.50%) SQL
2 4 (10.00%) Java
3 2 (5.00%) C#
4 1 (2.50%) T-SQL
Qualifications
1 5 (12.50%) Degree
1 5 (12.50%) Microsoft Certification
2 4 (10.00%) MCSE
2 4 (10.00%) MCP
3 2 (5.00%) ITIL Certification
4 1 (2.50%) Security Cleared
Quality Assurance & Compliance
1 2 (5.00%) SLA
2 1 (2.50%) QA
System Software
1 17 (42.50%) Active Directory
2 5 (12.50%) Hyper-V
3 1 (2.50%) XenApp
3 1 (2.50%) VMware Infrastructure
Systems Management
1 5 (12.50%) NetBackup
2 1 (2.50%) SCDPM
2 1 (2.50%) SCSM
2 1 (2.50%) SCCM
2 1 (2.50%) SCOM
Vendors
1 11 (27.50%) Microsoft
2 7 (17.50%) Oracle
3 5 (12.50%) VMware
3 5 (12.50%) Cisco
3 5 (12.50%) HP
3 5 (12.50%) Lotus
3 5 (12.50%) Citrix
4 2 (5.00%) Apple
4 2 (5.00%) Nortel
5 1 (2.50%) Veeam
5 1 (2.50%) Fujitsu
5 1 (2.50%) IBM
5 1 (2.50%) Remedy
5 1 (2.50%) Open Text
Cardiff, South Glamorgan
Oscar Associates (UK) Ltd
Salary: £25000 - £30000 per annum + Benefits
Posted: Yesterday
Bridgend, Mid Glamorgan
CGI
Salary: £20000 - £26000 per annum + Benefits
Posted: 6 days ago