The table below looks at the statistics for the Support Analyst role in IT jobs advertised for the Wales region. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Support Analyst
Rank 75 67 27
Rank change year-on-year
-8 -40
Permanent jobs requiring a Support Analyst 28 34 70
As % of all permanent IT jobs located in Wales 2.15% 2.57% 6.64%
As % of the Job Titles category 2.22% 2.66% 6.87%
Number of salaries quoted 19 33 66
Average salary £22,500 £30,000 £34,500
Average salary % change year-on-year
-25.00% -13.04%
90% offered a salary of more than £18,500 £20,600 £18,500
10% offered a salary of more than £26,900 £37,500 £40,000
UK excluding London average salary £27,250 £28,000 £28,500
% change year-on-year
-2.67% -1.75%
Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Wales region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Wales
Permanent IT job ads with a match in the
Job Titles category
1261 1276 1019
As % of all permanent IT jobs located in Wales 96.85% 96.59% 96.59%
Number of salaries quoted 1058 1136 924
Average salary £35,000 £35,000 £35,500
Average salary % change year-on-year
- -1.40%
90% offered a salary of more than £22,500 £25,000 £24,500
10% offered a salary of more than £47,500 £47,500 £52,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Support Analyst
Jobs Demand Trend in Wales

This chart provides a 3-month moving total of permanent IT jobs citing Support Analyst in the job title across the Wales region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in Wales

Support Analyst
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst across the Wales region.

Support Analyst Salary Trend in Wales

Support Analyst
Salary Histogram in Wales

This chart provides a salary histogram for IT jobs citing Support Analyst across the Wales region over the 3 months to 19 September 2014.

Support Analyst Salary Histogram in Wales

Support Analyst
Job Locations in Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Support Analyst within the Wales region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales -4 16 £24,000 -20.00% 1
West Wales +16 11 £20,500 +5.12% 1
North Wales -1 1 £22,500 -6.25%
Support Analyst
UK

Support Analyst
Top 30 Related IT Skills in Wales

For the 6 months to 19 September 2014, IT jobs across the Wales region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

1 36 (49.32%) Windows
2 30 (41.10%) SQL
3 25 (34.25%) SQL Server
4 22 (30.14%) Microsoft
5 20 (27.40%) Active Directory
6 16 (21.92%) Analytical Skills
7 15 (20.55%) VMware
7 15 (20.55%) ITIL
7 15 (20.55%) Oracle
8 13 (17.81%) UNIX
8 13 (17.81%) .NET
8 13 (17.81%) SLA
9 12 (16.44%) Cisco
10 11 (15.07%) MS Excel
10 11 (15.07%) Finance
10 11 (15.07%) Hyper-V
11 9 (12.33%) QA
11 9 (12.33%) User Acceptance Testing
11 9 (12.33%) IIS
11 9 (12.33%) Citrix
12 8 (10.96%) Microsoft Certification
12 8 (10.96%) HP
12 8 (10.96%) VoIP
12 8 (10.96%) DNS
12 8 (10.96%) Management Information System
12 8 (10.96%) Windows Server 2008
13 7 (9.59%) Test Scripting
13 7 (9.59%) Security Cleared
13 7 (9.59%) Telecoms
13 7 (9.59%) Firewall

Support Analyst
Top Related IT Skills in Wales by Category

For the 6 months to 19 September 2014, IT jobs across the Wales region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (12.33%) IIS
2 7 (9.59%) Commerce Server
2 7 (9.59%) CMS
3 3 (4.11%) Lync
4 1 (1.37%) Exchange Server 2007
4 1 (1.37%) IBM Notes
4 1 (1.37%) Apache
4 1 (1.37%) MS Exchange
Applications
1 11 (15.07%) MS Excel
2 5 (6.85%) MS Office
Communications & Networking
1 8 (10.96%) VoIP
1 8 (10.96%) DNS
2 7 (9.59%) Internet
2 7 (9.59%) Firewall
3 5 (6.85%) SAN
4 4 (5.48%) NAS
4 4 (5.48%) IP Telephony
5 3 (4.11%) TCP/IP
6 1 (1.37%) Softswitch
6 1 (1.37%) Intrusion Detection
6 1 (1.37%) WAN
6 1 (1.37%) DHCP
6 1 (1.37%) ISDN
6 1 (1.37%) LAN
Database & Business Intelligence
1 25 (34.25%) SQL Server
2 3 (4.11%) SQL Server 2005
3 2 (2.74%) MongoDB
3 2 (2.74%) Oracle Database
4 1 (1.37%) Oracle Reports
4 1 (1.37%) SQL Server Reporting Services
Development Applications
1 1 (1.37%) Subversion
1 1 (1.37%) Git (software)
General
1 11 (15.07%) Finance
2 7 (9.59%) Telecoms
3 6 (8.22%) Manufacturing
3 6 (8.22%) Retail
4 4 (5.48%) Pharmaceutical
5 2 (2.74%) Banking
6 1 (1.37%) Law
6 1 (1.37%) Marketing
6 1 (1.37%) Advertising
Libraries, Frameworks & Software Standards
1 13 (17.81%) .NET
2 7 (9.59%) .NET Framework
3 2 (2.74%) JSON
3 2 (2.74%) Application Packaging
3 2 (2.74%) jQuery
3 2 (2.74%) XML
3 2 (2.74%) XSD
3 2 (2.74%) XSLT
3 2 (2.74%) RESTful
3 2 (2.74%) Mojolicious
4 1 (1.37%) OAuth
Miscellaneous
1 16 (21.92%) Analytical Skills
2 8 (10.96%) Management Information System
3 6 (8.22%) Mainframe
4 4 (5.48%) Life Science
5 2 (2.74%) AS400
6 1 (1.37%) Statistics
6 1 (1.37%) EPoS
6 1 (1.37%) iPhone
6 1 (1.37%) iPad
Operating Systems
1 36 (49.32%) Windows
2 13 (17.81%) UNIX
3 8 (10.96%) Windows Server 2008
4 5 (6.85%) Windows Server 2003
4 5 (6.85%) Windows Server 2012
5 4 (5.48%) Windows 7
6 2 (2.74%) Linux
7 1 (1.37%) Windows XP
7 1 (1.37%) Apple iOS
7 1 (1.37%) Windows 8
Processes & Methodologies
1 15 (20.55%) ITIL
2 9 (12.33%) User Acceptance Testing
3 7 (9.59%) Load Balancing
3 7 (9.59%) Test Scripting
4 6 (8.22%) Problem Management
5 5 (6.85%) Project Management
5 5 (6.85%) Agile Software Development
6 4 (5.48%) Content Management
7 2 (2.74%) Data Analysis
7 2 (2.74%) Business Analysis
7 2 (2.74%) Release Management
7 2 (2.74%) Asset Management
7 2 (2.74%) Disaster Recovery
7 2 (2.74%) CAD
7 2 (2.74%) Time Management
7 2 (2.74%) Data Architecture
7 2 (2.74%) Data Entry
7 2 (2.74%) Software Asset Management
8 1 (1.37%) Change Control
8 1 (1.37%) Line Management
Programming Languages
1 30 (41.10%) SQL
2 6 (8.22%) Java
3 3 (4.11%) C#
4 2 (2.74%) Scala
4 2 (2.74%) Perl
5 1 (1.37%) PL/SQL
5 1 (1.37%) T-SQL
5 1 (1.37%) VB
5 1 (1.37%) ABAP
5 1 (1.37%) Uniface
5 1 (1.37%) Shell Script
5 1 (1.37%) VB6
Qualifications
1 8 (10.96%) Microsoft Certification
2 7 (9.59%) MCP
2 7 (9.59%) MCSE
2 7 (9.59%) Security Cleared
3 5 (6.85%) Degree
4 4 (5.48%) SAP Certification
5 3 (4.11%) ITIL Certification
6 1 (1.37%) SC Cleared
Quality Assurance & Compliance
1 13 (17.81%) SLA
2 9 (12.33%) QA
3 4 (5.48%) ISO 9001
3 4 (5.48%) ISO/IEC 27001
System Software
1 20 (27.40%) Active Directory
2 11 (15.07%) Hyper-V
3 2 (2.74%) VMware Infrastructure
4 1 (1.37%) XenApp
4 1 (1.37%) vSphere
Systems Management
1 4 (5.48%) NetBackup
2 1 (1.37%) SCCM
2 1 (1.37%) SCOM
2 1 (1.37%) SCDPM
2 1 (1.37%) SCSM
Vendors
1 22 (30.14%) Microsoft
2 15 (20.55%) Oracle
2 15 (20.55%) VMware
3 12 (16.44%) Cisco
4 9 (12.33%) Citrix
5 8 (10.96%) HP
6 6 (8.22%) Fujitsu
7 5 (6.85%) IBM
7 5 (6.85%) SAP
8 4 (5.48%) Nortel
8 4 (5.48%) Veritas
8 4 (5.48%) Symantec
9 2 (2.74%) Juniper
10 1 (1.37%) Lotus
10 1 (1.37%) Apple
10 1 (1.37%) Veeam
10 1 (1.37%) Sonus
Cardiff, South Glamorgan
Computer Recruiter Ltd
Salary: To £21K + Excellent Benefits
Posted: 4 days ago
Swansea
Computer Futures
Salary: £25000 - £30000 per annum + competitive
Posted: 24 days ago