The table below looks at the statistics for the Support Analyst role in IT jobs advertised for the Wales region. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 27 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Apr 2015
Same period 2014 Same period 2013
Support Analyst
Rank 79 58 39
Rank change year-on-year
-21 -19
Permanent jobs requiring a Support Analyst 27 41 66
As % of all permanent IT jobs located in Wales 1.96% 3.40% 5.28%
As % of the Job Titles category 2.05% 3.51% 5.45%
Number of salaries quoted 26 38 66
Average salary £27,500 £27,000 £30,000
Average salary % change year-on-year
+1.85% -10.00%
90% offered a salary of more than £18,750 £18,500 £22,500
10% offered a salary of more than £35,250 £35,000 £40,000
UK excluding London average salary £27,500 £27,500 £27,500
Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Wales region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Wales
Permanent IT job ads with a match in the
Job Titles category
1314 1168 1212
As % of all permanent IT jobs located in Wales 95.29% 96.77% 97.04%
Number of salaries quoted 1114 978 1090
Average salary £36,000 £35,000 £35,000
Average salary % change year-on-year
+2.85% -
90% offered a salary of more than £24,347 £24,000 £25,500
10% offered a salary of more than £52,500 £46,000 £52,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Support Analyst
Jobs Demand Trend in Wales

This chart provides a 3-month moving total of permanent IT jobs citing Support Analyst in the job title across the Wales region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in Wales

Support Analyst
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst across the Wales region.

Support Analyst Salary Trend in Wales

Support Analyst
Salary Histogram in Wales

This chart provides a salary histogram for IT jobs citing Support Analyst across the Wales region over the 3 months to 27 April 2015.

Support Analyst Salary Histogram in Wales

Support Analyst
Job Locations in Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Support Analyst within the Wales region over the 3 months to 27 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales -15 23 £27,500 -8.33% 4
West Wales +16 2 £19,250 +4.05% 3
North Wales -18 1 £13,500 -49.05%
Support Analyst
UK

Support Analyst
Top 30 Related IT Skills in Wales

For the 6 months to 27 April 2015, IT jobs across the Wales region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

1 28 (65.12%) Windows
2 19 (44.19%) Active Directory
3 14 (32.56%) Finance
4 13 (30.23%) UNIX
5 12 (27.91%) Windows Server 2008
6 11 (25.58%) Windows 7
6 11 (25.58%) SQL
6 11 (25.58%) Windows Server 2003
7 10 (23.26%) Oracle
7 10 (23.26%) ITIL
8 9 (20.93%) SQL Server
8 9 (20.93%) VoIP
9 8 (18.60%) Linux
9 8 (18.60%) IIS
9 8 (18.60%) Microsoft
10 7 (16.28%) TCP/IP
11 6 (13.95%) .NET
11 6 (13.95%) Solaris
11 6 (13.95%) Degree
11 6 (13.95%) Hyper-V
11 6 (13.95%) SaaS
11 6 (13.95%) NetBackup
11 6 (13.95%) Advertising
12 5 (11.63%) Service Delivery
12 5 (11.63%) VMware
12 5 (11.63%) SLA
12 5 (11.63%) Cisco
12 5 (11.63%) Citrix
12 5 (11.63%) Internet
13 4 (9.30%) HP

Support Analyst
Top Related IT Skills in Wales by Category

For the 6 months to 27 April 2015, IT jobs across the Wales region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (18.60%) IIS
2 4 (9.30%) WebSphere
2 4 (9.30%) Tomcat
2 4 (9.30%) Commerce Server
2 4 (9.30%) CMS
3 2 (4.65%) SharePoint
3 2 (4.65%) MS Exchange
3 2 (4.65%) IBM Notes
3 2 (4.65%) Apache
3 2 (4.65%) Node.js
4 1 (2.33%) SharePoint 2010
4 1 (2.33%) Exchange Server 2010
4 1 (2.33%) Oracle HTTP Server
4 1 (2.33%) LiveLink
4 1 (2.33%) Oracle Application Server
Applications
1 4 (9.30%) MS Excel
2 1 (2.33%) MS Office
Cloud Services
1 6 (13.95%) SaaS
2 1 (2.33%) Dropbox
Communications & Networking
1 9 (20.93%) VoIP
2 7 (16.28%) TCP/IP
3 5 (11.63%) Internet
4 4 (9.30%) DNS
5 2 (4.65%) Firewall
5 2 (4.65%) IP Telephony
6 1 (2.33%) VLAN
6 1 (2.33%) WAN
6 1 (2.33%) Ethernet
6 1 (2.33%) HTTP
6 1 (2.33%) SAN
6 1 (2.33%) LAN
Database & Business Intelligence
1 9 (20.93%) SQL Server
2 3 (6.98%) Relational Database
3 2 (4.65%) SQLPlus
3 2 (4.65%) SQL Server Reporting Services
4 1 (2.33%) SQL Server 2005
4 1 (2.33%) Oracle Database 11g
4 1 (2.33%) Oracle Database
4 1 (2.33%) DB2
4 1 (2.33%) Crystal Reports
4 1 (2.33%) RDBMS
4 1 (2.33%) Oracle Database 10g
General
1 14 (32.56%) Finance
2 6 (13.95%) Advertising
Libraries, Frameworks & Software Standards
1 6 (13.95%) .NET
2 4 (9.30%) .NET Framework
3 2 (4.65%) AngularJS
4 1 (2.33%) Application Packaging
4 1 (2.33%) ASP.NET
4 1 (2.33%) CGI
Miscellaneous
1 4 (9.30%) Management Information System
2 3 (6.98%) iSeries
2 3 (6.98%) Analytical Skills
3 1 (2.33%) AS400
3 1 (2.33%) Video Conferencing
3 1 (2.33%) Client/Server
3 1 (2.33%) EPoS
Operating Systems
1 28 (65.12%) Windows
2 13 (30.23%) UNIX
3 12 (27.91%) Windows Server 2008
4 11 (25.58%) Windows 7
4 11 (25.58%) Windows Server 2003
5 8 (18.60%) Linux
6 6 (13.95%) Solaris
7 4 (9.30%) Windows XP
8 3 (6.98%) AIX
9 2 (4.65%) Windows Vista
9 2 (4.65%) Windows Server 2012
10 1 (2.33%) Android
10 1 (2.33%) Windows Mobile
10 1 (2.33%) Apple iOS
10 1 (2.33%) Windows 8
10 1 (2.33%) OS/400
10 1 (2.33%) Mac OS X
Processes & Methodologies
1 10 (23.26%) ITIL
2 5 (11.63%) Service Delivery
3 4 (9.30%) Load Balancing
4 3 (6.98%) Project Management
5 2 (4.65%) Change Management
6 1 (2.33%) ITSM
6 1 (2.33%) Security Management
6 1 (2.33%) Stakeholder Management
6 1 (2.33%) Incident Management
6 1 (2.33%) Release Management
6 1 (2.33%) User Acceptance Testing
6 1 (2.33%) Capacity Planning
6 1 (2.33%) Continuous Improvement
6 1 (2.33%) Mobile Device Management
6 1 (2.33%) Service Management
Programming Languages
1 11 (25.58%) SQL
2 3 (6.98%) COBOL
2 3 (6.98%) Shell Script
3 2 (4.65%) JavaScript
3 2 (4.65%) T-SQL
4 1 (2.33%) VB.NET
4 1 (2.33%) Python
4 1 (2.33%) Perl
4 1 (2.33%) RPG
4 1 (2.33%) Java
4 1 (2.33%) C#
Qualifications
1 6 (13.95%) Degree
2 4 (9.30%) MCP
2 4 (9.30%) MCSE
2 4 (9.30%) Microsoft Certification
3 1 (2.33%) ITIL Certification
3 1 (2.33%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 5 (11.63%) SLA
System Software
1 19 (44.19%) Active Directory
2 6 (13.95%) Hyper-V
3 1 (2.33%) XenApp
3 1 (2.33%) vSphere
3 1 (2.33%) VMware Infrastructure
Systems Management
1 6 (13.95%) NetBackup
2 1 (2.33%) Oracle RMAN
2 1 (2.33%) SCCM
2 1 (2.33%) SCOM
2 1 (2.33%) SCSM
Vendors
1 10 (23.26%) Oracle
2 8 (18.60%) Microsoft
3 5 (11.63%) Cisco
3 5 (11.63%) Citrix
3 5 (11.63%) VMware
4 4 (9.30%) HP
5 3 (6.98%) IBM
6 2 (4.65%) Nortel
6 2 (4.65%) Lotus
7 1 (2.33%) Apple
7 1 (2.33%) Remedy
7 1 (2.33%) OpenText
7 1 (2.33%) Veritas
7 1 (2.33%) Adobe
Swansea, West Glamorgan
Intapeople
Salary: £17000 - £20000 per annum
Posted: 18 hours ago
Swansea, West Glamorgan
CPS Group UK
Salary: £17000 - £20000 per annum + Pension & Benefits
Posted: 3 days ago
Swansea, West Glamorgan
HAYS INFORMATION TECHNOLOGY
Salary: £17000.00 - £20000.00 per annum
Posted: 3 days ago
Newport, Gwent
Intapeople
Salary: £0 - £30000 per annum
Posted: 4 days ago
Cardiff, South Glamorgan
CPS Group UK
Salary: £24000 - £30000 per annum + 30 days a/l, Flexitime, pension
Posted: 5 days ago