The table below looks at the statistics for Service Management skills in IT jobs advertised for the South Wales region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
Service Management
Rank 60 70 79
Rank change year-on-year
+10 +9
Permanent jobs citing Service Management 40 20 15
As % of all permanent IT jobs located in South Wales 3.19% 1.83% 1.33%
As % of the Processes & Methodologies category 3.86% 2.41% 1.69%
Number of salaries quoted 22 18 13
Average salary £43,750 £52,500 £31,500
Average salary % change year-on-year
-16.66% +66.66%
90% offered a salary of more than £28,000 £32,500 £24,800
10% offered a salary of more than £68,500 £83,000 £45,000
UK excluding London average salary £44,000 £42,500 £44,000
% change year-on-year
+3.52% -3.40%
Service Management
Wales

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the South Wales region.

Processes & Methodologies Category
South Wales
Permanent IT job ads with a match in the
Processes & Methodologies category
1035 830 887
As % of all permanent IT jobs located in South Wales 82.54% 76.15% 78.84%
Number of salaries quoted 889 757 794
Average salary £37,000 £35,000 £36,000
Average salary % change year-on-year
+5.71% -2.77%
90% offered a salary of more than £27,500 £27,500 £28,000
10% offered a salary of more than £55,000 £55,000 £49,096
UK excluding London average salary £45,000 £42,500 £41,500
% change year-on-year
+5.88% +2.40%

Service Management
Jobs Demand Trend in South Wales

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the South Wales region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in South Wales

Service Management
Salary Trend in South Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the South Wales region.

Service Management Salary Trend in South Wales

Service Management
Salary Histogram in South Wales

This chart provides a salary histogram for IT jobs citing Service Management across the South Wales region over the 3 months to 28 August 2015.

Service Management Salary Histogram in South Wales

Service Management
Job Locations in South Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the South Wales region over the 3 months to 28 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cardiff +10 31 £42,500 +6.25% 1
Newport -13 4 £53,750 -2.27%
Bridgend -2 3 £20,000 -66.66% 2
Caerphilly +7 1 £82,500 +17.85%
Rhondda Cynon Taff - 1 £27,500 -
Service Management
Wales

Service Management
Top 30 Related IT Skills in South Wales

For the 6 months to 28 August 2015, IT jobs across the South Wales region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 60 (95.24%) ITIL
2 21 (33.33%) ITSM
3 18 (28.57%) Agile Software Development
3 18 (28.57%) Incident Management
4 17 (26.98%) Service Delivery
4 17 (26.98%) Change Management
5 15 (23.81%) Finance
5 15 (23.81%) Analytical Skills
6 13 (20.63%) Microsoft
7 11 (17.46%) SLA
7 11 (17.46%) Problem Management
8 10 (15.87%) VMware
9 9 (14.29%) Security Cleared
9 9 (14.29%) Internet
10 8 (12.70%) Citrix
11 7 (11.11%) MS Excel
11 7 (11.11%) Mentoring
12 6 (9.52%) Cisco
12 6 (9.52%) BMC
12 6 (9.52%) Performance Management
13 5 (7.94%) SCCM
13 5 (7.94%) VMware Infrastructure
13 5 (7.94%) ISO/IEC 27001
13 5 (7.94%) Resource Management
13 5 (7.94%) Logistics
13 5 (7.94%) Asset Management
13 5 (7.94%) Firewall
13 5 (7.94%) Back Office
13 5 (7.94%) Manufacturing
13 5 (7.94%) Cisco Certification

Service Management
Top Related IT Skills in South Wales by Category

For the 6 months to 28 August 2015, IT jobs across the South Wales region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 3 (4.76%) Lync
2 2 (3.17%) SharePoint
3 1 (1.59%) LiveLink
3 1 (1.59%) IIS
3 1 (1.59%) Apache
Applications
1 7 (11.11%) MS Excel
2 5 (7.94%) MS Office
3 2 (3.17%) MS PowerPoint
Business Applications
1 2 (3.17%) Remedy ITSM
2 1 (1.59%) SAP Oil and Gas
Cloud Services
1 3 (4.76%) Office 365
2 2 (3.17%) Microsoft Azure
3 1 (1.59%) Amazon AWS
3 1 (1.59%) Cloud Computing
Communications & Networking
1 9 (14.29%) Internet
2 5 (7.94%) Firewall
3 1 (1.59%) VoIP
3 1 (1.59%) Ethernet
3 1 (1.59%) TCP/IP
Database & Business Intelligence
1 2 (3.17%) Relational Database
2 1 (1.59%) SQLPlus
2 1 (1.59%) Oracle Database 11g
2 1 (1.59%) Oracle Database
Development Applications
1 1 (1.59%) AdminStudio
General
1 15 (23.81%) Finance
2 5 (7.94%) Manufacturing
2 5 (7.94%) Back Office
3 3 (4.76%) Marketing
4 2 (3.17%) Telecoms
5 1 (1.59%) Electronics
5 1 (1.59%) Advertising
5 1 (1.59%) Multimedia
Job Titles
1 18 (28.57%) Service Manager
2 6 (9.52%) Consultant
3 5 (7.94%) Technical Support
3 5 (7.94%) 1st Line Support
3 5 (7.94%) Support Engineer
3 5 (7.94%) Technical Engineer
3 5 (7.94%) Technical Support Engineer
3 5 (7.94%) IT Services Manager
3 5 (7.94%) 1st Line Support Engineer
4 4 (6.35%) Network Infrastructure Specialist
4 4 (6.35%) Technical Leader
4 4 (6.35%) Applications Manager
4 4 (6.35%) Infrastructure Specialist
4 4 (6.35%) Infrastructure Manager
4 4 (6.35%) Delivery Manager
4 4 (6.35%) Service Desk Manager
4 4 (6.35%) Network Specialist
4 4 (6.35%) Operations Manager
4 4 (6.35%) Engineering Manager
4 4 (6.35%) Architect
Libraries, Frameworks & Software Standards
1 3 (4.76%) CGI
2 1 (1.59%) .NET
2 1 (1.59%) COM
2 1 (1.59%) Web Services
2 1 (1.59%) Flash
Miscellaneous
1 15 (23.81%) Analytical Skills
2 5 (7.94%) Data Centre
3 4 (6.35%) BYOD
3 4 (6.35%) Data Protection Act
3 4 (6.35%) Internet of Things
4 3 (4.76%) GIS
4 3 (4.76%) Life Science
5 1 (1.59%) Blog
5 1 (1.59%) Video Conferencing
5 1 (1.59%) Management Information System
5 1 (1.59%) DTV
Operating Systems
1 5 (7.94%) Windows
2 2 (3.17%) Windows 7
3 1 (1.59%) Apple iOS
3 1 (1.59%) Linux
3 1 (1.59%) UNIX
Processes & Methodologies
1 60 (95.24%) ITIL
2 21 (33.33%) ITSM
3 18 (28.57%) Agile Software Development
3 18 (28.57%) Incident Management
4 17 (26.98%) Service Delivery
4 17 (26.98%) Change Management
5 11 (17.46%) Problem Management
6 7 (11.11%) Mentoring
7 6 (9.52%) Performance Management
8 5 (7.94%) Logistics
8 5 (7.94%) Resource Management
8 5 (7.94%) Asset Management
9 4 (6.35%) Vulnerability Assessment
9 4 (6.35%) Risk Management
9 4 (6.35%) Stakeholder Management
9 4 (6.35%) Business Continuity
9 4 (6.35%) Risk Assessment
9 4 (6.35%) Information Security
9 4 (6.35%) Disaster Recovery
9 4 (6.35%) BCP
Programming Languages
1 3 (4.76%) SQL
2 2 (3.17%) Java
3 1 (1.59%) C
3 1 (1.59%) C#
Qualifications
1 9 (14.29%) Security Cleared
2 5 (7.94%) ITIL Foundation Certificate
2 5 (7.94%) SC Cleared
2 5 (7.94%) CCNA
2 5 (7.94%) Cisco Certification
2 5 (7.94%) ITIL Certification
3 4 (6.35%) CISA
3 4 (6.35%) CISM
3 4 (6.35%) Degree
3 4 (6.35%) CISSP
4 1 (1.59%) SAP Certification
4 1 (1.59%) MCP
Quality Assurance & Compliance
1 11 (17.46%) SLA
2 5 (7.94%) ISO/IEC 27001
3 4 (6.35%) COBIT
3 4 (6.35%) PCI DSS
4 1 (1.59%) ISO 9001
System Software
1 5 (7.94%) VMware Infrastructure
2 3 (4.76%) XenApp
2 3 (4.76%) XenDesktop
2 3 (4.76%) Terminal Services
3 2 (3.17%) Active Directory
Systems Management
1 5 (7.94%) SCCM
2 4 (6.35%) CA Spectrum
3 1 (1.59%) SCSM
3 1 (1.59%) Windows Intune
Vendors
1 13 (20.63%) Microsoft
2 10 (15.87%) VMware
3 8 (12.70%) Citrix
4 6 (9.52%) Cisco
4 6 (9.52%) BMC
5 5 (7.94%) ServiceNow
6 4 (6.35%) Nortel
6 4 (6.35%) CA
6 4 (6.35%) Remedy
6 4 (6.35%) Avaya
7 3 (4.76%) Dell
7 3 (4.76%) Computacenter
8 2 (3.17%) HP
8 2 (3.17%) Oracle
8 2 (3.17%) SAP
9 1 (1.59%) TOWER Software
9 1 (1.59%) Apple
Bridgend, Mid Glamorgan
CGI
Salary: £18000 - £21000 per annum + Benefits
Posted: 10 days ago
Bridgend, Mid Glamorgan
CGI
Salary: £20000 - £21000 per annum + Benefits
Posted: 10 days ago