The table below looks at the statistics for Service Management skills in IT jobs advertised for the South Wales region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 1 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 May 2015
Same period 2014 Same period 2013
Service Management
Rank 74 39 79
Rank change year-on-year
-35 +40
Permanent jobs citing Service Management 21 49 11
As % of all permanent IT jobs located in South Wales 1.76% 4.86% 1.06%
As % of the Processes & Methodologies category 2.21% 5.90% 1.42%
Number of salaries quoted 14 42 11
Average salary £39,750 £34,500 £47,500
Average salary % change year-on-year
+15.21% -27.36%
90% offered a salary of more than £27,500 £30,650 £45,000
10% offered a salary of more than £55,000 £51,000 £50,000
UK excluding London average salary £45,000 £47,500 £44,000
% change year-on-year
-5.26% +7.95%
Service Management
Wales

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the South Wales region.

Processes & Methodologies Category
South Wales
Permanent IT job ads with a match in the
Processes & Methodologies category
952 830 775
As % of all permanent IT jobs located in South Wales 79.93% 82.26% 74.95%
Number of salaries quoted 818 701 706
Average salary £40,000 £35,000 £35,000
Average salary % change year-on-year
+14.28% -
90% offered a salary of more than £26,750 £27,500 £26,000
10% offered a salary of more than £55,000 £47,500 £52,500
UK excluding London average salary £44,000 £42,500 £40,000
% change year-on-year
+3.52% +6.25%

Service Management
Jobs Demand Trend in South Wales

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the South Wales region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in South Wales

Service Management
Salary Trend in South Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the South Wales region.

Service Management Salary Trend in South Wales

Service Management
Salary Histogram in South Wales

This chart provides a salary histogram for IT jobs citing Service Management across the South Wales region over the 3 months to 1 May 2015.

Service Management Salary Histogram in South Wales

Service Management
Job Locations in South Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the South Wales region over the 3 months to 1 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cardiff -18 12 £45,000 +36.36% 1
Bridgend +1 5 £54,250 -0.45%
Newport -10 2 £34,500 -1.42%
Torfaen - 1 £25,000 -
Caerphilly - 1 £27,500 - 1
Service Management
Wales

Service Management
Top 30 Related IT Skills in South Wales

For the 6 months to 1 May 2015, IT jobs across the South Wales region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 34 (80.95%) ITIL
2 17 (40.48%) Service Delivery
3 16 (38.10%) Change Management
3 16 (38.10%) ITSM
4 15 (35.71%) Finance
5 11 (26.19%) Windows
6 10 (23.81%) Microsoft
6 10 (23.81%) Incident Management
6 10 (23.81%) Problem Management
6 10 (23.81%) Security Cleared
7 9 (21.43%) VMware
8 8 (19.05%) SCCM
8 8 (19.05%) SLA
8 8 (19.05%) VMware Infrastructure
9 7 (16.67%) SC Cleared
9 7 (16.67%) Mentoring
10 6 (14.29%) Coaching
10 6 (14.29%) Analytical Skills
10 6 (14.29%) Line Management
10 6 (14.29%) ITIL V3
10 6 (14.29%) Continuous Improvement
10 6 (14.29%) Linux
10 6 (14.29%) SQL
10 6 (14.29%) Apple
10 6 (14.29%) Project Management
11 5 (11.90%) UNIX
11 5 (11.90%) Microsoft Azure
12 4 (9.52%) Apple iOS
12 4 (9.52%) Windows 7
12 4 (9.52%) ServiceNow

Service Management
Top Related IT Skills in South Wales by Category

For the 6 months to 1 May 2015, IT jobs across the South Wales region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 3 (7.14%) Tomcat
1 3 (7.14%) Lync
2 2 (4.76%) JBoss
2 2 (4.76%) Documentum
3 1 (2.38%) Apache
3 1 (2.38%) IIS
Applications
1 4 (9.52%) MS Office
2 2 (4.76%) MS Excel
Business Applications
1 1 (2.38%) Remedy ITSM
Cloud Services
1 5 (11.90%) Microsoft Azure
2 3 (7.14%) Office 365
3 1 (2.38%) Cloud Computing
Communications & Networking
1 4 (9.52%) Internet
2 3 (7.14%) Ethernet
2 3 (7.14%) TCP/IP
3 2 (4.76%) Firewall
4 1 (2.38%) VoIP
Database & Business Intelligence
1 4 (9.52%) SQLPlus
2 3 (7.14%) Relational Database
3 1 (2.38%) MySQL
3 1 (2.38%) Oracle Database
Development Applications
1 2 (4.76%) Ant
1 2 (4.76%) Eclipse
General
1 15 (35.71%) Finance
2 4 (9.52%) Welsh Language
3 2 (4.76%) Multimedia
3 2 (4.76%) Banking
3 2 (4.76%) Investment Banking
4 1 (2.38%) Marketing
4 1 (2.38%) Manufacturing
4 1 (2.38%) Advertising
4 1 (2.38%) Publishing
4 1 (2.38%) Telecoms
4 1 (2.38%) Back Office
Job Titles
1 10 (23.81%) Service Manager
2 6 (14.29%) Delivery Manager
2 6 (14.29%) Services Delivery Manager
3 5 (11.90%) Analyst
4 4 (9.52%) SCCM Engineer
4 4 (9.52%) Architect
5 3 (7.14%) Problem Manager
5 3 (7.14%) Solutions Architect
5 3 (7.14%) Consultant
5 3 (7.14%) 1st Line Support
5 3 (7.14%) Applications Support
5 3 (7.14%) Security Consultant
5 3 (7.14%) Service Analyst
5 3 (7.14%) Cyber Security Consultant
6 2 (4.76%) 1st Line Support Engineer
6 2 (4.76%) IT Support
6 2 (4.76%) Support Engineer
6 2 (4.76%) Applications Developer
6 2 (4.76%) Senior Manager
6 2 (4.76%) Support Technician
Libraries, Frameworks & Software Standards
1 3 (7.14%) CGI
2 1 (2.38%) Software Packaging
2 1 (2.38%) .NET Framework
2 1 (2.38%) LAMP
2 1 (2.38%) .NET
Miscellaneous
1 6 (14.29%) Analytical Skills
2 4 (9.52%) Video Conferencing
2 4 (9.52%) Life Science
3 3 (7.14%) Data Protection Act
3 3 (7.14%) GIS
3 3 (7.14%) Management Information System
3 3 (7.14%) BYOD
3 3 (7.14%) Internet of Things
4 1 (2.38%) Enterprise Software
Operating Systems
1 11 (26.19%) Windows
2 6 (14.29%) Linux
3 5 (11.90%) UNIX
4 4 (9.52%) Apple iOS
4 4 (9.52%) Windows 7
5 1 (2.38%) Solaris
5 1 (2.38%) Red Hat Enterprise Linux
Processes & Methodologies
1 34 (80.95%) ITIL
2 17 (40.48%) Service Delivery
3 16 (38.10%) Change Management
3 16 (38.10%) ITSM
4 10 (23.81%) Incident Management
4 10 (23.81%) Problem Management
5 7 (16.67%) Mentoring
6 6 (14.29%) Coaching
6 6 (14.29%) Line Management
6 6 (14.29%) ITIL V3
6 6 (14.29%) Continuous Improvement
6 6 (14.29%) Project Management
7 4 (9.52%) Agile Software Development
7 4 (9.52%) User Acceptance Testing
8 3 (7.14%) Matrix Management
8 3 (7.14%) Data Protection
8 3 (7.14%) Technical Architecture
8 3 (7.14%) Business Development
8 3 (7.14%) Vulnerability Assessment
8 3 (7.14%) Business Continuity
Programming Languages
1 6 (14.29%) SQL
2 2 (4.76%) Python
2 2 (4.76%) Java
2 2 (4.76%) Perl
3 1 (2.38%) PL/SQL
Qualifications
1 10 (23.81%) Security Cleared
2 7 (16.67%) SC Cleared
3 3 (7.14%) Degree
3 3 (7.14%) CISA
3 3 (7.14%) CISM
3 3 (7.14%) CISSP
4 2 (4.76%) Six Sigma Green Belt
5 1 (2.38%) VMware Certified Professional (VCP)
5 1 (2.38%) Cisco Certification
5 1 (2.38%) RHCE
5 1 (2.38%) CCNA
5 1 (2.38%) MCP
5 1 (2.38%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 8 (19.05%) SLA
2 3 (7.14%) PCI DSS
2 3 (7.14%) COBIT
2 3 (7.14%) ISO/IEC 27001
3 2 (4.76%) QA
System Software
1 8 (19.05%) VMware Infrastructure
2 4 (9.52%) Active Directory
3 3 (7.14%) Terminal Services
3 3 (7.14%) XenApp
3 3 (7.14%) XenDesktop
Systems Management
1 8 (19.05%) SCCM
Vendors
1 10 (23.81%) Microsoft
2 9 (21.43%) VMware
3 6 (14.29%) Apple
4 4 (9.52%) ServiceNow
4 4 (9.52%) Oracle
4 4 (9.52%) Citrix
4 4 (9.52%) Remedy
5 3 (7.14%) Computacenter
5 3 (7.14%) Red Hat
5 3 (7.14%) Dell
6 2 (4.76%) Cisco
6 2 (4.76%) EMC
7 1 (2.38%) HP
Caerphilly, Mid Glamorgan
CPS Group UK
Salary: £25000 - £30000 per annum + Excellent Benefits Package
Posted: 2 days ago
Cardiff, South Glamorgan
Velindre
Salary: Competitive
Posted: 24 days ago