The table below looks at the statistics for Service Management skills in IT jobs advertised for the South Wales region. Included is a guide to the salaries offered in IT jobs that have cited Service Management over the 3 months to 25 June 2016 with a comparison to the same period over the previous 2 years.

3 months to
25 Jun 2016
Same period 2015 Same period 2014
Service Management
Rank 72 68 48
Rank change year-on-year
-4 -20
Permanent jobs citing Service Management 22 30 46
As % of all permanent IT jobs located in South Wales 1.97% 2.41% 4.04%
As % of the Processes & Methodologies category 2.34% 2.88% 4.99%
Number of salaries quoted 18 19 40
Median salary £30,000 £38,000 £35,000
Median salary % change year-on-year
-21.05% +8.57%
90% offered a salary of more than £20,450 £26,750 £30,500
10% offered a salary of more than £45,600 £55,150 £60,200
UK excluding London median salary £42,500 £45,000 £45,000
% change year-on-year
-5.55% -
Service Management
Wales

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the South Wales region.

Processes & Methodologies Category
South Wales
Permanent IT job ads with a match in the
Processes & Methodologies category
940 1041 922
As % of all permanent IT jobs located in South Wales 84.08% 83.75% 80.95%
Number of salaries quoted 822 880 797
Median salary £40,000 £37,500 £35,000
Median salary % change year-on-year
+6.66% +7.14%
90% offered a salary of more than £26,500 £27,500 £27,500
10% offered a salary of more than £58,500 £52,500 £55,000
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

Service Management
Jobs Demand Trend in South Wales

The demand trend of job ads across the South Wales region citing Service Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in South Wales

Service Management
Salary Trend in South Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the South Wales region.

Service Management Salary Trend in South Wales

Service Management
Salary Histogram in South Wales

This chart provides a salary histogram for IT jobs citing Service Management across the South Wales region over the 3 months to 25 June 2016.

Service Management Salary Histogram in South Wales

Service Management
Job Locations in South Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the South Wales region over the 3 months to 25 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cardiff -3 19 £30,000 -27.27% 2
Newport +4 2 £47,000 -35.17%
Service Management
Wales

Service Management
Top 30 Related IT Skills in South Wales

For the 6 months to 25 June 2016, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South Wales region with a requirement for Service Management.

1 34 (80.95%) ITIL
2 17 (40.48%) Incident Management
3 15 (35.71%) SLA
4 13 (30.95%) Firewall
5 12 (28.57%) ITSM
5 12 (28.57%) Finance
5 12 (28.57%) Windows
6 11 (26.19%) Change Management
7 10 (23.81%) Microsoft
7 10 (23.81%) Problem Management
8 9 (21.43%) Analytical Skills
8 9 (21.43%) Unix
8 9 (21.43%) Linux
8 9 (21.43%) SQL
9 8 (19.05%) Remedy
9 8 (19.05%) Citrix
9 8 (19.05%) Degree
10 7 (16.67%) VMware
10 7 (16.67%) Cisco
10 7 (16.67%) Oracle
10 7 (16.67%) ServiceNow
10 7 (16.67%) Oracle Database
11 6 (14.29%) ITIL Foundation Certificate
11 6 (14.29%) CCNA
11 6 (14.29%) MS Office
11 6 (14.29%) MS Excel
11 6 (14.29%) PL/SQL
11 6 (14.29%) Cisco Certification
11 6 (14.29%) Stakeholder Management
11 6 (14.29%) Risk Management

Service Management
Top Related IT Skills in South Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (11.90%) MS Exchange
2 3 (7.14%) SharePoint
3 1 (2.38%) Exchange Server 2007
3 1 (2.38%) Exchange Server 2010
3 1 (2.38%) Exchange Server 2013
3 1 (2.38%) IBM Notes
Applications
1 6 (14.29%) MS Excel
1 6 (14.29%) MS Office
2 3 (7.14%) MS PowerPoint
Business Applications
1 6 (14.29%) Remedy ITSM
2 1 (2.38%) assyst
Communications & Networking
1 13 (30.95%) Firewall
2 5 (11.90%) Internet
3 2 (4.76%) DHCP
3 2 (4.76%) DNS
3 2 (4.76%) IP Telephony
3 2 (4.76%) SAN
3 2 (4.76%) VPN
3 2 (4.76%) Wi-Fi
4 1 (2.38%) Intrusion Detection
4 1 (2.38%) LAN
4 1 (2.38%) Network Security
4 1 (2.38%) VLAN
4 1 (2.38%) WAN
4 1 (2.38%) WLAN
Database & Business Intelligence
1 7 (16.67%) Oracle Database
2 5 (11.90%) SQLPlus
3 2 (4.76%) Oracle Database 11g
4 1 (2.38%) RDBMS
4 1 (2.38%) Relational Database
4 1 (2.38%) SQL Server
Development Applications
1 1 (2.38%) HP UFT
1 1 (2.38%) LoadRunner
General
1 12 (28.57%) Finance
2 4 (9.52%) Back Office
3 3 (7.14%) Advertising
3 3 (7.14%) Telecoms
4 2 (4.76%) Financial Institution
Job Titles
1 14 (33.33%) Analyst
2 9 (21.43%) IT Manager
3 8 (19.05%) Service Analyst
4 7 (16.67%) Service Manager
4 7 (16.67%) Support Engineer
5 5 (11.90%) Business Manager
5 5 (11.90%) Business Relationship Manager
5 5 (11.90%) IT Relationships Manager
5 5 (11.90%) Relationships Manager
6 4 (9.52%) Administrator
6 4 (9.52%) IT Engineer
6 4 (9.52%) IT Services Manager
6 4 (9.52%) IT Support
6 4 (9.52%) IT Support Engineer
6 4 (9.52%) ITIL Manager
6 4 (9.52%) ITIL Service Manager
7 3 (7.14%) 1st Line Support
7 3 (7.14%) Service Desk Analyst
7 3 (7.14%) Technical Analyst
7 3 (7.14%) Transition Manager
Miscellaneous
1 9 (21.43%) Analytical Skills
2 5 (11.90%) Fintech
2 5 (11.90%) Mobile Payment
3 2 (4.76%) CMDB
3 2 (4.76%) Management Information System
4 1 (2.38%) Data Centre
4 1 (2.38%) Data Structures
4 1 (2.38%) Fat Client
4 1 (2.38%) Thin Client
Operating Systems
1 12 (28.57%) Windows
2 9 (21.43%) Linux
2 9 (21.43%) Unix
3 5 (11.90%) Solaris
4 4 (9.52%) Windows Server
5 2 (4.76%) Windows Server 2008
5 2 (4.76%) Windows Server 2012
6 1 (2.38%) AIX
Processes & Methodologies
1 34 (80.95%) ITIL
2 17 (40.48%) Incident Management
3 12 (28.57%) ITSM
4 11 (26.19%) Change Management
5 10 (23.81%) Problem Management
6 6 (14.29%) Risk Management
6 6 (14.29%) Stakeholder Management
7 5 (11.90%) High Availability
7 5 (11.90%) ITIL V2
7 5 (11.90%) ITIL V3
7 5 (11.90%) Logistics
7 5 (11.90%) Project Management
7 5 (11.90%) Service Delivery
8 4 (9.52%) Resource Management
8 4 (9.52%) Time Management
9 3 (7.14%) Agile Software Development
9 3 (7.14%) Business Analysis
9 3 (7.14%) Continuous Improvement
9 3 (7.14%) Root Cause Analysis
9 3 (7.14%) Test Strategy
Programming Languages
1 9 (21.43%) SQL
2 6 (14.29%) PL/SQL
3 1 (2.38%) Java
3 1 (2.38%) Korn
3 1 (2.38%) Perl
3 1 (2.38%) Shell Script
Qualifications
1 8 (19.05%) Degree
2 6 (14.29%) CCNA
2 6 (14.29%) Cisco Certification
2 6 (14.29%) ITIL Foundation Certificate
3 5 (11.90%) ITIL Certification
4 3 (7.14%) Microsoft Certification
5 1 (2.38%) CCENT
5 1 (2.38%) CCNP
5 1 (2.38%) DV Cleared
5 1 (2.38%) JNCIP
5 1 (2.38%) MCSE
5 1 (2.38%) PRINCE2 Certification
5 1 (2.38%) SC Cleared
5 1 (2.38%) Security Cleared
Quality Assurance & Compliance
1 15 (35.71%) SLA
2 1 (2.38%) QA
System Software
1 5 (11.90%) Active Directory
2 2 (4.76%) VMware Infrastructure
2 2 (4.76%) vSphere
3 1 (2.38%) XenDesktop
3 1 (2.38%) XenServer
Systems Management
1 1 (2.38%) BMC Marimba
1 1 (2.38%) HP Data Protector
1 1 (2.38%) HP Quality Center
1 1 (2.38%) SCCM
1 1 (2.38%) ServiceCenter
1 1 (2.38%) Tivoli
1 1 (2.38%) Tivoli Storage Manager
1 1 (2.38%) WSUS
Vendors
1 10 (23.81%) Microsoft
2 8 (19.05%) Citrix
2 8 (19.05%) Remedy
3 7 (16.67%) Cisco
3 7 (16.67%) Oracle
3 7 (16.67%) ServiceNow
3 7 (16.67%) VMware
4 3 (7.14%) SAP
5 2 (4.76%) Avaya
5 2 (4.76%) HP
5 2 (4.76%) Red Hat
6 1 (2.38%) BMC
6 1 (2.38%) Brocade
6 1 (2.38%) CheckPoint
6 1 (2.38%) IBM
6 1 (2.38%) Lotus
Cardiff
Pro-Quest
Salary: 40000-60000 Per Annum + 15% Bonus + Pension + BUPA + Training + Certs
Posted: 3 days ago
Cardiff, South Glamorgan
CPS Group UK
Salary: £25000 - £30000 per annum + Excellent Benefits Package
Posted: 3 days ago
Bridgend, Mid Glamorgan
CGI
Salary: £26000 - £320000 per annum + benefits
Posted: 12 days ago
Bridgend, Mid Glamorgan
CGI
Salary: £18000 - £21000 per annum + benefits
Posted: 12 days ago