The table below looks at the statistics for Service Management skills in IT jobs advertised for the South Wales region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 29 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Jul 2015
Same period 2014 Same period 2013
Service Management
Rank 55 72 77
Rank change year-on-year
+17 +5
Permanent jobs citing Service Management 40 24 11
As % of all permanent IT jobs located in South Wales 3.26% 2.11% 1.01%
As % of the Processes & Methodologies category 4.05% 2.72% 1.33%
Number of salaries quoted 21 22 10
Average salary £41,250 £38,750 £32,750
Average salary % change year-on-year
+6.45% +18.32%
90% offered a salary of more than £27,500 £30,500 £25,000
10% offered a salary of more than £52,500 £80,000 £46,500
UK excluding London average salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%
Service Management
Wales

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the South Wales region.

Processes & Methodologies Category
South Wales
Permanent IT job ads with a match in the
Processes & Methodologies category
988 882 824
As % of all permanent IT jobs located in South Wales 80.59% 77.71% 76.01%
Number of salaries quoted 829 786 725
Average salary £37,500 £35,352 £36,000
Average salary % change year-on-year
+6.07% -1.80%
90% offered a salary of more than £27,500 £27,500 £27,993
10% offered a salary of more than £55,000 £53,250 £52,500
UK excluding London average salary £44,500 £42,500 £40,995
% change year-on-year
+4.70% +3.67%

Service Management
Jobs Demand Trend in South Wales

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the South Wales region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in South Wales

Service Management
Salary Trend in South Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the South Wales region.

Service Management Salary Trend in South Wales

Service Management
Salary Histogram in South Wales

This chart provides a salary histogram for IT jobs citing Service Management across the South Wales region over the 3 months to 29 July 2015.

Service Management Salary Histogram in South Wales

Service Management
Job Locations in South Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the South Wales region over the 3 months to 29 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cardiff +9 31 £42,500 +14.86% 1
Bridgend -5 3 £20,000 -65.51% 6
Newport -12 3 £52,500 +61.53%
Rhondda Cynon Taff - 3 £27,500 -
Caerphilly +11 1 £27,500 -60.71%
Service Management
Wales

Service Management
Top 30 Related IT Skills in South Wales

For the 6 months to 29 July 2015, IT jobs across the South Wales region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 58 (93.55%) ITIL
2 17 (27.42%) ITSM
2 17 (27.42%) Agile Software Development
3 16 (25.81%) Change Management
4 15 (24.19%) Finance
4 15 (24.19%) Incident Management
5 14 (22.58%) Service Delivery
5 14 (22.58%) Analytical Skills
6 13 (20.97%) SLA
7 11 (17.74%) Microsoft
8 10 (16.13%) VMware
9 9 (14.52%) Problem Management
9 9 (14.52%) Internet
9 9 (14.52%) Security Cleared
10 8 (12.90%) Citrix
11 7 (11.29%) MS Excel
12 6 (9.68%) Cisco
12 6 (9.68%) SQL
12 6 (9.68%) BMC
12 6 (9.68%) Remedy
12 6 (9.68%) ServiceNow
12 6 (9.68%) Mentoring
13 5 (8.06%) ITIL Foundation Certificate
13 5 (8.06%) VMware Infrastructure
13 5 (8.06%) SC Cleared
13 5 (8.06%) Cisco Certification
13 5 (8.06%) MS Office
13 5 (8.06%) Windows
13 5 (8.06%) CCNA
13 5 (8.06%) SCCM

Service Management
Top Related IT Skills in South Wales by Category

For the 6 months to 29 July 2015, IT jobs across the South Wales region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 3 (4.84%) Tomcat
1 3 (4.84%) Lync
2 2 (3.23%) JBoss
2 2 (3.23%) SharePoint
2 2 (3.23%) Documentum
3 1 (1.61%) LiveLink
3 1 (1.61%) Apache
3 1 (1.61%) IIS
Applications
1 7 (11.29%) MS Excel
2 5 (8.06%) MS Office
3 2 (3.23%) MS PowerPoint
Business Applications
1 2 (3.23%) Remedy ITSM
Cloud Services
1 3 (4.84%) Office 365
2 2 (3.23%) Microsoft Azure
3 1 (1.61%) Cloud Computing
Communications & Networking
1 9 (14.52%) Internet
2 5 (8.06%) Firewall
3 1 (1.61%) VoIP
3 1 (1.61%) Ethernet
3 1 (1.61%) TCP/IP
Database & Business Intelligence
1 4 (6.45%) Relational Database
2 3 (4.84%) SQLPlus
3 1 (1.61%) Oracle Database 11g
3 1 (1.61%) Oracle Database
3 1 (1.61%) MySQL
Development Applications
1 2 (3.23%) Ant
1 2 (3.23%) Eclipse
2 1 (1.61%) AdminStudio
General
1 15 (24.19%) Finance
2 5 (8.06%) Back Office
3 3 (4.84%) Manufacturing
4 1 (1.61%) Advertising
4 1 (1.61%) Publishing
4 1 (1.61%) Multimedia
4 1 (1.61%) Marketing
4 1 (1.61%) Telecoms
Job Titles
1 15 (24.19%) Service Manager
2 6 (9.68%) Consultant
3 5 (8.06%) 1st Line Support
3 5 (8.06%) Support Engineer
3 5 (8.06%) Technical Support
3 5 (8.06%) Technical Engineer
3 5 (8.06%) Technical Support Engineer
3 5 (8.06%) 1st Line Support Engineer
4 4 (6.45%) Network Infrastructure Specialist
4 4 (6.45%) Network Operations Specialist
4 4 (6.45%) Infrastructure Operations Specialist
4 4 (6.45%) Cyber Security Consultant
4 4 (6.45%) Infrastructure Engineering Manager
4 4 (6.45%) Network Specialist
4 4 (6.45%) Technical Leader
4 4 (6.45%) Applications Manager
4 4 (6.45%) Infrastructure Specialist
4 4 (6.45%) Infrastructure Manager
4 4 (6.45%) Operations Manager
4 4 (6.45%) Engineering Manager
Libraries, Frameworks & Software Standards
1 3 (4.84%) CGI
2 1 (1.61%) LAMP
2 1 (1.61%) .NET
2 1 (1.61%) Web Services
2 1 (1.61%) Flash
Miscellaneous
1 14 (22.58%) Analytical Skills
2 4 (6.45%) BYOD
2 4 (6.45%) Internet of Things
2 4 (6.45%) Data Protection Act
3 3 (4.84%) GIS
3 3 (4.84%) Data Centre
4 2 (3.23%) Life Science
5 1 (1.61%) Video Conferencing
5 1 (1.61%) Management Information System
Operating Systems
1 5 (8.06%) Windows
2 4 (6.45%) UNIX
3 2 (3.23%) Linux
3 2 (3.23%) Windows 7
4 1 (1.61%) Apple iOS
4 1 (1.61%) Red Hat Enterprise Linux
Processes & Methodologies
1 58 (93.55%) ITIL
2 17 (27.42%) ITSM
2 17 (27.42%) Agile Software Development
3 16 (25.81%) Change Management
4 15 (24.19%) Incident Management
5 14 (22.58%) Service Delivery
6 9 (14.52%) Problem Management
7 6 (9.68%) Mentoring
8 5 (8.06%) Logistics
8 5 (8.06%) Resource Management
9 4 (6.45%) Vulnerability Assessment
9 4 (6.45%) Performance Management
9 4 (6.45%) Data Protection
9 4 (6.45%) OWASP
9 4 (6.45%) Information Assurance
9 4 (6.45%) ITIL V3
9 4 (6.45%) Continuous Improvement
9 4 (6.45%) Cyber Security
9 4 (6.45%) Business Continuity Planning
9 4 (6.45%) Disaster Recovery
Programming Languages
1 6 (9.68%) SQL
2 4 (6.45%) Java
3 2 (3.23%) Perl
3 2 (3.23%) Python
4 1 (1.61%) C
4 1 (1.61%) C#
Qualifications
1 9 (14.52%) Security Cleared
2 5 (8.06%) ITIL Foundation Certificate
2 5 (8.06%) SC Cleared
2 5 (8.06%) CCNA
2 5 (8.06%) Cisco Certification
3 4 (6.45%) CISSP
3 4 (6.45%) ITIL Certification
3 4 (6.45%) CISA
3 4 (6.45%) CISM
3 4 (6.45%) Degree
4 1 (1.61%) MCP
4 1 (1.61%) VMware Certified Professional (VCP)
4 1 (1.61%) RHCE
Quality Assurance & Compliance
1 13 (20.97%) SLA
2 4 (6.45%) ISO/IEC 27001
2 4 (6.45%) COBIT
2 4 (6.45%) PCI DSS
System Software
1 5 (8.06%) VMware Infrastructure
2 3 (4.84%) XenApp
2 3 (4.84%) XenDesktop
2 3 (4.84%) Terminal Services
3 2 (3.23%) Active Directory
Systems Management
1 5 (8.06%) SCCM
2 4 (6.45%) CA Spectrum
3 1 (1.61%) SCSM
3 1 (1.61%) Windows Intune
Vendors
1 11 (17.74%) Microsoft
2 10 (16.13%) VMware
3 8 (12.90%) Citrix
4 6 (9.68%) Cisco
4 6 (9.68%) Remedy
4 6 (9.68%) BMC
4 6 (9.68%) ServiceNow
5 4 (6.45%) CA
5 4 (6.45%) Nortel
5 4 (6.45%) Oracle
5 4 (6.45%) Avaya
6 3 (4.84%) Dell
6 3 (4.84%) Computacenter
6 3 (4.84%) Red Hat
7 2 (3.23%) Apple
7 2 (3.23%) EMC
8 1 (1.61%) HP
Cardiff, South Glamorgan
Big Lottery Fund
Salary: From £15,316 to £21,158 per annum
Posted: 18 hours ago
Bridgend, Mid Glamorgan
CGI
Salary: £20000 - £25000 per annum + excellent benefits
Posted: 7 days ago
Bridgend, Mid Glamorgan
CGI
Salary: £15,000 - £15,500 per annum + Benefits
Posted: 13 days ago
Bridgend, Mid Glamorgan
CGI
Salary: £38000 - £40000 per annum + Benefits
Posted: 13 days ago
Bridgend, Mid Glamorgan
CGI
Salary: £27000 - £32000 per annum + Benefits
Posted: 13 days ago
Bridgend, Mid Glamorgan
CGI
Salary: £20000 - £23000 per annum + Benefits
Posted: 22 days ago
Bridgend, Mid Glamorgan
CGI
Salary: £40000 - £55000 per annum
Posted: 23 days ago