The table below looks at the statistics for Service Management skills in IT jobs advertised for the South Wales region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
Service Management
Rank 80 58 66
Rank change year-on-year
-22 +8
Permanent jobs citing Service Management 21 28 16
As % of all permanent IT jobs located in South Wales 1.75% 3.21% 1.75%
As % of the Processes & Methodologies category 2.20% 3.92% 2.42%
Number of salaries quoted 16 22 10
Average salary £35,000 £42,000 £40,000
Average salary % change year-on-year
-16.66% +5.00%
90% offered a salary of more than £25,000 £25,500 £28,900
10% offered a salary of more than £47,500 £79,500 £48,750
UK excluding London average salary £45,000 £42,500 £44,000
% change year-on-year
+5.88% -3.40%
Service Management
Wales

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the South Wales region.

Processes & Methodologies Category
South Wales
Permanent IT job ads with a match in the
Processes & Methodologies category
955 714 660
As % of all permanent IT jobs located in South Wales 79.65% 81.79% 72.37%
Number of salaries quoted 847 622 577
Average salary £37,500 £40,000 £35,000
Average salary % change year-on-year
-6.25% +14.28%
90% offered a salary of more than £29,000 £27,500 £26,000
10% offered a salary of more than £52,500 £48,500 £55,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Service Management
Jobs Demand Trend in South Wales

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the South Wales region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in South Wales

Service Management
Salary Trend in South Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the South Wales region.

Service Management Salary Trend in South Wales

Service Management
Salary Histogram in South Wales

This chart provides a salary histogram for IT jobs citing Service Management across the South Wales region over the 3 months to 30 January 2015.

Service Management Salary Histogram in South Wales

Service Management
Job Locations in South Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the South Wales region over the 3 months to 30 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cardiff -16 13 £35,000 -31.37% 5
Newport +2 5 £45,000 -33.33% 1
Torfaen -13 3 £25,000 -9.09%
Service Management
Wales

Service Management
Top 30 Related IT Skills in South Wales

For the 6 months to 30 January 2015, IT jobs across the South Wales region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 31 (83.78%) ITIL
2 22 (59.46%) Service Delivery
3 17 (45.95%) Change Management
4 14 (37.84%) Problem Management
5 12 (32.43%) Finance
6 11 (29.73%) Incident Management
7 10 (27.03%) SC Cleared
7 10 (27.03%) Security Cleared
7 10 (27.03%) Continuous Improvement
8 9 (24.32%) Life Science
9 8 (21.62%) Microsoft
9 8 (21.62%) Windows
10 7 (18.92%) ITSM
11 6 (16.22%) VMware
11 6 (16.22%) Linux
12 5 (13.51%) UNIX
12 5 (13.51%) Apple
12 5 (13.51%) SLA
12 5 (13.51%) Matrix Management
12 5 (13.51%) SCCM
12 5 (13.51%) Coaching
13 4 (10.81%) Line Management
13 4 (10.81%) Mentoring
13 4 (10.81%) Windows 7
13 4 (10.81%) Microsoft Azure
13 4 (10.81%) VMware Infrastructure
13 4 (10.81%) ITIL V3
13 4 (10.81%) User Acceptance Testing
13 4 (10.81%) Welsh Language
14 3 (8.11%) Active Directory

Service Management
Top Related IT Skills in South Wales by Category

For the 6 months to 30 January 2015, IT jobs across the South Wales region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 1 (2.70%) SharePoint
Applications
1 2 (5.41%) MS Excel
1 2 (5.41%) MS Project
2 1 (2.70%) MS Office
Business Applications
1 1 (2.70%) Remedy ITSM
Cloud Services
1 4 (10.81%) Microsoft Azure
Communications & Networking
1 2 (5.41%) Ethernet
1 2 (5.41%) TCP/IP
2 1 (2.70%) Firewall
2 1 (2.70%) LAN
2 1 (2.70%) WAN
Database & Business Intelligence
1 1 (2.70%) SQLPlus
1 1 (2.70%) Oracle Database
General
1 12 (32.43%) Finance
2 4 (10.81%) Welsh Language
3 2 (5.41%) Banking
3 2 (5.41%) Investment Banking
3 2 (5.41%) Telecoms
4 1 (2.70%) Manufacturing
4 1 (2.70%) Multimedia
Job Titles
1 15 (40.54%) Service Manager
2 11 (29.73%) Services Delivery Manager
2 11 (29.73%) Delivery Manager
3 5 (13.51%) Senior Manager
3 5 (13.51%) Senior Services Delivery Manager
3 5 (13.51%) Senior Service Manager
4 4 (10.81%) SCCM Engineer
4 4 (10.81%) Analyst
5 3 (8.11%) Problem Manager
6 2 (5.41%) Technical Design Authority
6 2 (5.41%) Service Desk Analyst
6 2 (5.41%) Process Engineer
6 2 (5.41%) Technical Manager
6 2 (5.41%) Service Analyst
6 2 (5.41%) Release Manager
6 2 (5.41%) 1st Line Support
7 1 (2.70%) Support Technician
7 1 (2.70%) Support Analyst
7 1 (2.70%) Operations Manager
7 1 (2.70%) Support Engineer
Libraries, Frameworks & Software Standards
1 1 (2.70%) .NET
1 1 (2.70%) .NET Framework
1 1 (2.70%) Software Packaging
Miscellaneous
1 9 (24.32%) Life Science
2 3 (8.11%) Video Conferencing
3 2 (5.41%) Analytical Skills
3 2 (5.41%) Performance Metrics
3 2 (5.41%) Management Information System
4 1 (2.70%) Enterprise Software
Operating Systems
1 8 (21.62%) Windows
2 6 (16.22%) Linux
3 5 (13.51%) UNIX
4 4 (10.81%) Windows 7
5 3 (8.11%) Solaris
5 3 (8.11%) Apple iOS
Processes & Methodologies
1 31 (83.78%) ITIL
2 22 (59.46%) Service Delivery
3 17 (45.95%) Change Management
4 14 (37.84%) Problem Management
5 11 (29.73%) Incident Management
6 10 (27.03%) Continuous Improvement
7 7 (18.92%) ITSM
8 5 (13.51%) Matrix Management
8 5 (13.51%) Coaching
9 4 (10.81%) Line Management
9 4 (10.81%) Mentoring
9 4 (10.81%) ITIL V3
9 4 (10.81%) User Acceptance Testing
10 3 (8.11%) Configuration Management
10 3 (8.11%) Project Management
10 3 (8.11%) Agile Software Development
11 2 (5.41%) Business Transformation
11 2 (5.41%) Stakeholder Engagement
11 2 (5.41%) Business Analysis
11 2 (5.41%) Lean Six Sigma
Programming Languages
1 2 (5.41%) Java
2 1 (2.70%) PL/SQL
2 1 (2.70%) SQL
Qualifications
1 10 (27.03%) SC Cleared
1 10 (27.03%) Security Cleared
2 2 (5.41%) Six Sigma Green Belt
3 1 (2.70%) Degree
Quality Assurance & Compliance
1 5 (13.51%) SLA
2 2 (5.41%) QA
System Software
1 4 (10.81%) VMware Infrastructure
2 3 (8.11%) Active Directory
Systems Management
1 5 (13.51%) SCCM
Vendors
1 8 (21.62%) Microsoft
2 6 (16.22%) VMware
3 5 (13.51%) Apple
4 3 (8.11%) ServiceNow
5 1 (2.70%) Remedy
5 1 (2.70%) Oracle
Cardiff, South Glamorgan
Hamilton Barnes
Salary: From £30,000 to £32,000 per annum Overtime + Benefits
Posted: 3 days ago
Cardiff, South Glamorgan
McGregor Boyall
Salary: £32000.00 - £38000.00 per annum + benefits
Posted: 5 days ago
Cardiff
Nigel Frank International Limited - Newcastle
Salary: £40000 - £50000 per annum + Benefits
Posted: 8 days ago
Bridgend, Mid Glamorgan
CGI
Salary: £20000 - £26000 per annum + Benefits
Posted: 8 days ago
Cardiff
Hays IT - Uk Posting account
Salary: £35000.00 - £45000.00 per annum + Benefits
Posted: 12 days ago
Cardiff
Hays IT - Uk Posting account
Salary: £30000.00 - £37000.00 per annum
Posted: 26 days ago
Newport, Gwent
Sanderson
Salary: £30000.00 - £35000.00 per annum + Benefits
Posted: 26 days ago