The table below looks at the statistics for Service Management skills in IT jobs advertised for the South Wales region. Included is a guide to the salaries offered in IT jobs that have cited Service Management over the 3 months to 16 January 2017 with a comparison to the same period over the previous 2 years.

3 months to
16 Jan 2017
Same period 2016 Same period 2015
Service Management
Wales / South Wales
Rank 71 62 83
Rank change year-on-year
-9 +21
Permanent jobs citing Service Management 12 31 17
As % of all permanent IT jobs located in South Wales 1.33% 2.91% 1.45%
As % of the Processes & Methodologies category 1.54% 3.56% 1.79%
Number of salaries quoted 10 26 12
Median salary £40,000 £37,500 £41,250
Median salary % change year-on-year
+6.66% -9.09%
90% offered a salary of more than £26,650 £24,250 £33,650
10% offered a salary of more than £40,500 £67,500 £52,250
UK excluding London median salary £45,000 £42,750 £45,000
% change year-on-year
+5.26% -5.00%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the South Wales region.

Processes & Methodologies Category
South Wales
Permanent IT job ads with a match in the
Processes & Methodologies category
779 870 948
As % of all permanent IT jobs located in South Wales 86.27% 81.54% 81.03%
Number of salaries quoted 694 766 846
Median salary £37,500 £37,500 £37,000
Median salary % change year-on-year
- +1.35%
90% offered a salary of more than £27,500 £27,500 £27,500
10% offered a salary of more than £57,500 £52,500 £55,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Service Management
Jobs Demand Trend in South Wales

The demand trend of job ads across the South Wales region citing Service Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in South Wales

Service Management
Salary Trend in South Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the South Wales region.

Service Management Salary Trend in South Wales

Service Management
Salary Histogram in South Wales

This chart provides a salary histogram for IT jobs citing Service Management across the South Wales region over the 3 months to 16 January 2017.

Service Management Salary Histogram in South Wales

Service Management
Job Locations in South Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the South Wales region over the 3 months to 16 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cardiff -8 7 £40,000 +6.66% 1
Newport -14 4 £30,000 -55.55%
Caerphilly - 1 £23,500 -
Service Management
Wales

Service Management
Top 30 Related IT Skills in South Wales

For the 6 months to 16 January 2017, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South Wales region with a requirement for Service Management.

1 17 (56.67%) ITIL
2 15 (50.00%) Microsoft
3 13 (43.33%) SLA
4 10 (33.33%) Unix
4 10 (33.33%) Windows
4 10 (33.33%) Statistics
5 9 (30.00%) Problem Management
5 9 (30.00%) Incident Management
5 9 (30.00%) Active Directory
6 8 (26.67%) Service Delivery
6 8 (26.67%) Windows Server
7 7 (23.33%) VMware
7 7 (23.33%) Telecoms
7 7 (23.33%) Change Management
7 7 (23.33%) Firewall
8 6 (20.00%) ITSM
8 6 (20.00%) ITIL Certification
8 6 (20.00%) Cisco
8 6 (20.00%) MS Exchange
8 6 (20.00%) Linux
8 6 (20.00%) Wi-Fi
9 5 (16.67%) Office 365
10 4 (13.33%) Continuous Improvement
10 4 (13.33%) Finance
10 4 (13.33%) Degree
10 4 (13.33%) VMware Infrastructure
10 4 (13.33%) MS Excel
10 4 (13.33%) Configuration Management
11 3 (10.00%) Cisco Certification
11 3 (10.00%) Microsoft Certification

Service Management
Top Related IT Skills in South Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (20.00%) MS Exchange
2 3 (10.00%) SharePoint
3 1 (3.33%) Apache
3 1 (3.33%) IIS
3 1 (3.33%) Tomcat
Applications
1 4 (13.33%) MS Excel
2 1 (3.33%) MS Office
Cloud Services
1 5 (16.67%) Office 365
2 3 (10.00%) IaaS
2 3 (10.00%) PaaS
2 3 (10.00%) SaaS
3 2 (6.67%) G Suite
Communications & Networking
1 7 (23.33%) Firewall
2 6 (20.00%) Wi-Fi
3 2 (6.67%) DHCP
3 2 (6.67%) DNS
3 2 (6.67%) Internet
3 2 (6.67%) IP Telephony
3 2 (6.67%) NAS
3 2 (6.67%) SAN
3 2 (6.67%) VPN
4 1 (3.33%) Intrusion Detection
4 1 (3.33%) LAN
4 1 (3.33%) Network Security
4 1 (3.33%) VLAN
4 1 (3.33%) WAN
4 1 (3.33%) WLAN
Database & Business Intelligence
1 2 (6.67%) PostgreSQL
1 2 (6.67%) SQL Server
Development Applications
1 1 (3.33%) Rational DOORS
1 1 (3.33%) Subversion
1 1 (3.33%) Visual Studio
General
1 7 (23.33%) Telecoms
2 4 (13.33%) Finance
3 2 (6.67%) Advertising
3 2 (6.67%) Financial Institution
4 1 (3.33%) Back Office
4 1 (3.33%) French Language
4 1 (3.33%) German Language
4 1 (3.33%) Italian Language
4 1 (3.33%) Military
4 1 (3.33%) Portuguese Language
4 1 (3.33%) Spanish Language
Job Titles
1 8 (26.67%) Service Manager
2 7 (23.33%) IT Manager
2 7 (23.33%) Support Engineer
3 6 (20.00%) IT Services Manager
4 5 (16.67%) IT Engineer
4 5 (16.67%) IT Support
4 5 (16.67%) IT Support Engineer
5 4 (13.33%) Analyst
5 4 (13.33%) Database Manager
5 4 (13.33%) Operations Manager
6 3 (10.00%) 1st Line Engineer
6 3 (10.00%) 1st Line Support
6 3 (10.00%) 1st Line Support Engineer
7 2 (6.67%) 1st Line Technical Support
7 2 (6.67%) Infrastructure Services Manager
7 2 (6.67%) IT Infrastructure Manager
7 2 (6.67%) Support Analyst
7 2 (6.67%) Technical Engineer
7 2 (6.67%) Technical Support
7 2 (6.67%) Technical Support Engineer
Libraries, Frameworks & Software Standards
1 1 (3.33%) LAMP
1 1 (3.33%) Middleware
1 1 (3.33%) Oracle Fusion
1 1 (3.33%) SailPoint
1 1 (3.33%) WebCenter
Miscellaneous
1 10 (33.33%) Statistics
2 3 (10.00%) Analytical Skills
3 2 (6.67%) Performance Metrics
3 2 (6.67%) Visualisation
4 1 (3.33%) Fintech
4 1 (3.33%) Hybrid Cloud
Operating Systems
1 10 (33.33%) Unix
1 10 (33.33%) Windows
2 8 (26.67%) Windows Server
3 6 (20.00%) Linux
4 2 (6.67%) Windows Server 2008
4 2 (6.67%) Windows Server 2012
5 1 (3.33%) AIX
Processes & Methodologies
1 17 (56.67%) ITIL
2 9 (30.00%) Incident Management
2 9 (30.00%) Problem Management
3 8 (26.67%) Service Delivery
4 7 (23.33%) Change Management
5 6 (20.00%) ITSM
6 4 (13.33%) Configuration Management
6 4 (13.33%) Continuous Improvement
7 3 (10.00%) Agile Software Development
7 3 (10.00%) ITIL V3
7 3 (10.00%) Root Cause Analysis
8 2 (6.67%) Business Continuity
8 2 (6.67%) Coaching
8 2 (6.67%) Disaster Recovery
8 2 (6.67%) Logistics
8 2 (6.67%) Network Design
8 2 (6.67%) Performance Management
8 2 (6.67%) Performance Monitoring
8 2 (6.67%) Release Management
8 2 (6.67%) Stakeholder Management
Programming Languages
1 2 (6.67%) SQL
Qualifications
1 6 (20.00%) ITIL Certification
2 4 (13.33%) Degree
3 3 (10.00%) CCNA
3 3 (10.00%) Cisco Certification
3 3 (10.00%) Microsoft Certification
4 2 (6.67%) ITIL Foundation Certificate
4 2 (6.67%) Security Cleared
5 1 (3.33%) CCENT
5 1 (3.33%) CCNP
5 1 (3.33%) JNCIP
5 1 (3.33%) MCSE
5 1 (3.33%) Oracle Certification
5 1 (3.33%) PRINCE2 Certification
5 1 (3.33%) RHCE
5 1 (3.33%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 13 (43.33%) SLA
2 1 (3.33%) QA
System Software
1 9 (30.00%) Active Directory
2 4 (13.33%) VMware Infrastructure
3 3 (10.00%) vSphere
4 2 (6.67%) VMware ESX
5 1 (3.33%) Hyper-V
Systems Management
1 2 (6.67%) vRealize
2 1 (3.33%) HP Data Protector
2 1 (3.33%) Oracle Enterprise Manager
2 1 (3.33%) Oracle Identity Management
2 1 (3.33%) Oracle Identity Manager
2 1 (3.33%) SCCM
2 1 (3.33%) Tivoli
2 1 (3.33%) Tivoli Storage Manager
2 1 (3.33%) WSUS
Vendors
1 15 (50.00%) Microsoft
2 7 (23.33%) VMware
3 6 (20.00%) Cisco
4 3 (10.00%) Oracle
5 2 (6.67%) Altiris
5 2 (6.67%) Avaya
5 2 (6.67%) Citrix
5 2 (6.67%) Google
5 2 (6.67%) Red Hat
5 2 (6.67%) Remedy
6 1 (3.33%) Brocade
6 1 (3.33%) CheckPoint
6 1 (3.33%) HP
6 1 (3.33%) IBM