The first table below looks at the demand for Service Management skills in IT jobs advertised for the South Wales region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 22 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the South Wales region.

Location
3 months to
22 May 2013
Same period 2012 Same period 2011
Service Management
Rank 75 81 65
Rank change year-on-year
+6 -16
Permanent jobs citing Service Management 11 6 16
As % of all permanent IT jobs located in South Wales 1.038% 0.604% 1.810%
As % of the Processes & Methodologies category 1.497% 0.837% 2.363%
Number of salaries quoted 11 6 14
Average salary £45,000 £70,000 £47,000
Average salary % change year-on-year
-35.71% +48.93%
UK excluding London average salary £42,500 £44,000 £45,000
% change year-on-year
-3.40% -2.22%
All Processes & Methodologies
South Wales
Permanent IT job ads with a match in the
Processes & Methodologies category
735 717 677
As % of all permanent IT jobs located in South Wales 69.34% 72.13% 76.58%
Number of salaries quoted 658 650 638
Average salary £35,000 £35,000 £35,000
90% offered a salary of more than £26,000 £26,000 £26,500
10% offered a salary of more than £50,000 £55,000 £50,000
UK excluding London average salary £40,000 £41,000 £40,000
% change year-on-year
-2.43% +2.50%
Service Management
Wales

Service Management
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the South Wales region as a proportion of the total demand within the Processes & Methodologies category.

South Wales Service Management Jobs Demand Trend

Service Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the South Wales region.

South Wales Service Management Salary Trend

Service Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Management across the South Wales region over the 3 months to 22 May 2013.

South Wales Service Management Salary Histogram

Service Management
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the South Wales region over the 3 months to 22 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Cardiff -20 3 £50,000 -28.57%
Monmouthshire - 1 £26,000 -
Caerphilly - 1 £45,000 -
Service Management
Wales

Service Management
Top 30 Related IT Skills

For the 6 months to 22 May 2013, IT jobs across the South Wales region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 16 (55.17%) ITIL
2 13 (44.83%) Finance
3 12 (41.38%) Telecoms
4 10 (34.48%) Degree
5 9 (31.03%) Business Development
5 9 (31.03%) Retail
5 9 (31.03%) Security Cleared
5 9 (31.03%) Service Delivery
5 9 (31.03%) Cisco
6 8 (27.59%) UNIX
6 8 (27.59%) SAN
6 8 (27.59%) SC Cleared
6 8 (27.59%) Incident Management
7 7 (24.14%) Information Security
8 6 (20.69%) Management Information System
9 5 (17.24%) Problem Management
10 4 (13.79%) Video Editing
10 4 (13.79%) ITSM
10 4 (13.79%) Business Continuity
10 4 (13.79%) BBC
10 4 (13.79%) LAN
10 4 (13.79%) WAN
10 4 (13.79%) SLA
11 3 (10.34%) Juniper
11 3 (10.34%) Active Directory
11 3 (10.34%) Windows
11 3 (10.34%) BCP
11 3 (10.34%) Advertising
11 3 (10.34%) Change Management
11 3 (10.34%) ITIL V3

Service Management
Top Related IT Skills by Category

For the 6 months to 22 May 2013, IT jobs across the South Wales region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Development
1 1 (3.448%) ASP
Application Platforms
1 1 (3.448%) Apache
1 1 (3.448%) WebLogic
1 1 (3.448%) IIS
1 1 (3.448%) MS Exchange
1 1 (3.448%) Site Server
1 1 (3.448%) Exchange Server 2003
1 1 (3.448%) Exchange Server 2007
1 1 (3.448%) Lync
1 1 (3.448%) Exchange Server 2010
Applications
1 2 (6.897%) MS Excel
1 2 (6.897%) MS Office
Business Applications
1 1 (3.448%) SAP SM
Communications & Networking
1 8 (27.59%) SAN
2 4 (13.79%) LAN
2 4 (13.79%) WAN
3 2 (6.897%) BGP
3 2 (6.897%) EIGRP
3 2 (6.897%) MPLS
4 1 (3.448%) VoIP
Database & Business Intelligence
1 1 (3.448%) SQL Server
1 1 (3.448%) MS Access
General
1 13 (44.83%) Finance
2 12 (41.38%) Telecoms
3 9 (31.03%) Retail
4 3 (10.34%) Advertising
5 2 (6.897%) Retail Banking
5 2 (6.897%) Banking
Job Titles
1 7 (24.14%) Consultant
2 4 (13.79%) Support Team Leader
2 4 (13.79%) Team Leader
2 4 (13.79%) Service Manager
2 4 (13.79%) Network Consultant
3 3 (10.34%) Network Engineer
3 3 (10.34%) Senior Network Engineer
3 3 (10.34%) Business Continuity Manager
3 3 (10.34%) Business Manager
3 3 (10.34%) ITIL Manager
3 3 (10.34%) ITIL Service Manager
4 2 (6.897%) Infrastructure Manager
4 2 (6.897%) Problem Analyst
4 2 (6.897%) Support Engineer
4 2 (6.897%) Technical Support
4 2 (6.897%) Analyst
5 1 (3.448%) Technical Architect
5 1 (3.448%) 1st Line Support
5 1 (3.448%) Solutions Architect
5 1 (3.448%) Coordinator
Miscellaneous
1 6 (20.69%) Management Information System
2 4 (13.79%) Video Editing
2 4 (13.79%) BBC
3 3 (10.34%) Cloud Computing
4 2 (6.897%) Computer Science
5 1 (3.448%) N-Tier
Operating Systems
1 8 (27.59%) UNIX
2 3 (10.34%) Windows
3 1 (3.448%) Solaris
3 1 (3.448%) Windows 2000
3 1 (3.448%) Windows Server 2003
Processes & Methodologies
1 16 (55.17%) ITIL
2 9 (31.03%) Business Development
2 9 (31.03%) Service Delivery
3 8 (27.59%) Incident Management
4 7 (24.14%) Information Security
5 5 (17.24%) Problem Management
6 4 (13.79%) ITSM
6 4 (13.79%) Business Continuity
7 3 (10.34%) BCP
7 3 (10.34%) Change Management
7 3 (10.34%) ITIL V3
7 3 (10.34%) Root Cause Analysis
8 2 (6.897%) Technical Architecture
8 2 (6.897%) Project Management
9 1 (3.448%) Disaster Recovery
9 1 (3.448%) Data Analysis
9 1 (3.448%) Release Management
Qualifications
1 10 (34.48%) Degree
2 9 (31.03%) Security Cleared
3 8 (27.59%) SC Cleared
4 2 (6.897%) Microsoft Certification
4 2 (6.897%) MCSE
5 1 (3.448%) CCNA
5 1 (3.448%) Cisco Certification
5 1 (3.448%) MCSD
5 1 (3.448%) MCITP
Quality Assurance & Compliance
1 4 (13.79%) SLA
System Software
1 3 (10.34%) Active Directory
Systems Management
1 1 (3.448%) SCCM
1 1 (3.448%) SCOM
Vendors
1 9 (31.03%) Cisco
2 3 (10.34%) Juniper
3 2 (6.897%) VMware
3 2 (6.897%) SAP
3 2 (6.897%) HP
4 1 (3.448%) Microsoft
4 1 (3.448%) Sun
4 1 (3.448%) Citrix
4 1 (3.448%) Oracle
4 1 (3.448%) BT
4 1 (3.448%) Mitel