The table below looks at the statistics for Service Management skills in IT jobs advertised for the South Wales region. Included is a guide to the salaries offered in IT jobs that have cited Service Management over the 3 months to 25 September 2016 with a comparison to the same period over the previous 2 years.

3 months to
25 Sep 2016
Same period 2015 Same period 2014
Service Management
Rank 71 78 74
Rank change year-on-year
+7 -4
Permanent jobs citing Service Management 22 31 17
As % of all permanent IT jobs located in South Wales 2.10% 2.36% 1.59%
As % of the Processes & Methodologies category 2.40% 2.83% 2.00%
Number of salaries quoted 19 16 14
Median salary £30,000 £50,000 £56,250
Median salary % change year-on-year
-40.00% -11.11%
90% offered a salary of more than £18,000 £30,000 £32,950
10% offered a salary of more than £52,500 £78,750 £68,500
UK excluding London median salary £45,000 £43,500 £42,500
% change year-on-year
+3.44% +2.35%
Service Management
Wales

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the South Wales region.

Processes & Methodologies Category
South Wales
Permanent IT job ads with a match in the
Processes & Methodologies category
915 1096 852
As % of all permanent IT jobs located in South Wales 87.48% 83.47% 79.78%
Number of salaries quoted 825 951 743
Median salary £37,750 £37,500 £36,000
Median salary % change year-on-year
+0.66% +4.16%
90% offered a salary of more than £25,500 £27,500 £27,500
10% offered a salary of more than £54,500 £50,000 £55,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Service Management
Jobs Demand Trend in South Wales

The demand trend of job ads across the South Wales region citing Service Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in South Wales

Service Management
Salary Trend in South Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the South Wales region.

Service Management Salary Trend in South Wales

Service Management
Salary Histogram in South Wales

This chart provides a salary histogram for IT jobs citing Service Management across the South Wales region over the 3 months to 25 September 2016.

Service Management Salary Histogram in South Wales

Service Management
Job Locations in South Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the South Wales region over the 3 months to 25 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cardiff +6 16 £26,500 -39.42% 1
Newport +2 4 £52,500 -
Service Management
Wales

Service Management
Top 30 Related IT Skills in South Wales

For the 6 months to 25 September 2016, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South Wales region with a requirement for Service Management.

1 33 (75.00%) ITIL
2 23 (52.27%) SLA
3 20 (45.45%) Microsoft
4 15 (34.09%) Firewall
5 14 (31.82%) Windows
6 13 (29.55%) Incident Management
7 12 (27.27%) Unix
8 11 (25.00%) Analytical Skills
8 11 (25.00%) Cisco Certification
8 11 (25.00%) Service Delivery
9 10 (22.73%) Finance
9 10 (22.73%) VMware
9 10 (22.73%) CCNA
9 10 (22.73%) Active Directory
9 10 (22.73%) Cisco
9 10 (22.73%) Windows Server
10 9 (20.45%) MS Exchange
10 9 (20.45%) ITIL Certification
10 9 (20.45%) Linux
10 9 (20.45%) MS Excel
11 8 (18.18%) Problem Management
12 7 (15.91%) Logistics
12 7 (15.91%) Citrix
12 7 (15.91%) Internet
12 7 (15.91%) ITIL Foundation Certificate
13 6 (13.64%) Continuous Improvement
13 6 (13.64%) SQL
13 6 (13.64%) Wi-Fi
13 6 (13.64%) Statistics
14 5 (11.36%) Degree

Service Management
Top Related IT Skills in South Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (20.45%) MS Exchange
2 3 (6.82%) SharePoint
3 1 (2.27%) IBM Notes
Applications
1 9 (20.45%) MS Excel
2 3 (6.82%) MS Office
2 3 (6.82%) MS PowerPoint
Business Applications
1 3 (6.82%) Remedy ITSM
2 1 (2.27%) assyst
Cloud Services
1 3 (6.82%) Office 365
2 1 (2.27%) Cloud Computing
Communications & Networking
1 15 (34.09%) Firewall
2 7 (15.91%) Internet
3 6 (13.64%) Wi-Fi
4 3 (6.82%) Intrusion Detection
4 3 (6.82%) LAN
4 3 (6.82%) Network Security
4 3 (6.82%) VLAN
4 3 (6.82%) WAN
4 3 (6.82%) WLAN
5 2 (4.55%) DHCP
5 2 (4.55%) DNS
5 2 (4.55%) IP Telephony
5 2 (4.55%) NAS
5 2 (4.55%) SAN
5 2 (4.55%) VPN
6 1 (2.27%) Cisco ASA
6 1 (2.27%) Cisco IOS
6 1 (2.27%) Cisco Nexus
Database & Business Intelligence
1 3 (6.82%) Oracle Database
1 3 (6.82%) SQLPlus
General
1 10 (22.73%) Finance
2 4 (9.09%) Back Office
3 2 (4.55%) Financial Institution
Job Titles
1 15 (34.09%) Support Engineer
2 12 (27.27%) Analyst
2 12 (27.27%) IT Engineer
3 11 (25.00%) IT Support
3 11 (25.00%) IT Support Engineer
4 7 (15.91%) Service Analyst
5 5 (11.36%) 1st Line Engineer
5 5 (11.36%) 1st Line Support
5 5 (11.36%) 1st Line Support Engineer
6 4 (9.09%) Database Manager
6 4 (9.09%) Operations Manager
7 3 (6.82%) 1st Line Technical Support
7 3 (6.82%) Network Engineer
7 3 (6.82%) Network Security Engineer
7 3 (6.82%) Security Engineer
7 3 (6.82%) Technical Engineer
7 3 (6.82%) Technical Support
7 3 (6.82%) Technical Support Engineer
8 2 (4.55%) Business Relationship Manager
8 2 (4.55%) IT Relationships Manager
Miscellaneous
1 11 (25.00%) Analytical Skills
2 6 (13.64%) Statistics
3 4 (9.09%) Fintech
4 3 (6.82%) Mobile Payment
5 2 (4.55%) Management Information System
5 2 (4.55%) Performance Metrics
6 1 (2.27%) CMDB
6 1 (2.27%) Data Centre
6 1 (2.27%) Data Structures
Operating Systems
1 14 (31.82%) Windows
2 12 (27.27%) Unix
3 10 (22.73%) Windows Server
4 9 (20.45%) Linux
5 3 (6.82%) AIX
5 3 (6.82%) Solaris
6 2 (4.55%) Windows Server 2008
6 2 (4.55%) Windows Server 2012
7 1 (2.27%) Data ONTAP
Processes & Methodologies
1 33 (75.00%) ITIL
2 13 (29.55%) Incident Management
3 11 (25.00%) Service Delivery
4 8 (18.18%) Problem Management
5 7 (15.91%) Logistics
6 6 (13.64%) Continuous Improvement
7 5 (11.36%) Configuration Management
7 5 (11.36%) ITSM
7 5 (11.36%) Resource Management
8 4 (9.09%) Project Management
8 4 (9.09%) Risk Management
9 3 (6.82%) Change Management
9 3 (6.82%) High Availability
9 3 (6.82%) ITIL V2
9 3 (6.82%) Network Design
9 3 (6.82%) Network Management
9 3 (6.82%) PRINCE2
9 3 (6.82%) Root Cause Analysis
9 3 (6.82%) Service Design
9 3 (6.82%) Time Management
Programming Languages
1 6 (13.64%) SQL
2 3 (6.82%) PL/SQL
Qualifications
1 11 (25.00%) Cisco Certification
2 10 (22.73%) CCNA
3 9 (20.45%) ITIL Certification
4 7 (15.91%) ITIL Foundation Certificate
5 5 (11.36%) Degree
5 5 (11.36%) Microsoft Certification
6 4 (9.09%) CCNP
7 3 (6.82%) CCENT
7 3 (6.82%) JNCIP
7 3 (6.82%) MCSE
7 3 (6.82%) PRINCE2 Certification
8 1 (2.27%) NCDA
Quality Assurance & Compliance
1 23 (52.27%) SLA
2 1 (2.27%) QA
System Software
1 10 (22.73%) Active Directory
2 2 (4.55%) VMware Infrastructure
2 2 (4.55%) vSphere
Systems Management
1 3 (6.82%) HP Data Protector
1 3 (6.82%) Tivoli
1 3 (6.82%) Tivoli Storage Manager
2 1 (2.27%) SCCM
2 1 (2.27%) ServiceCenter
2 1 (2.27%) WSUS
Vendors
1 20 (45.45%) Microsoft
2 10 (22.73%) Cisco
2 10 (22.73%) VMware
3 7 (15.91%) Citrix
4 5 (11.36%) Remedy
5 4 (9.09%) ServiceNow
6 3 (6.82%) Brocade
6 3 (6.82%) CheckPoint
6 3 (6.82%) HP
6 3 (6.82%) Oracle
7 2 (4.55%) Altiris
7 2 (4.55%) Avaya
7 2 (4.55%) Red Hat
7 2 (4.55%) SAP
8 1 (2.27%) Lotus
8 1 (2.27%) NetApp