The table below looks at the statistics for Service Management skills in IT jobs advertised for the South Wales region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 5 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
5 Feb 2016
Same period 2015 Same period 2014
Service Management
Rank 64 77 58
Rank change year-on-year
+13 -19
Permanent jobs citing Service Management 31 20 28
As % of all permanent IT jobs located in South Wales 2.73% 1.69% 3.20%
As % of the Processes & Methodologies category 3.45% 2.06% 3.80%
Number of salaries quoted 28 15 21
Average salary £37,500 £35,000 £42,000
Average salary % change year-on-year
+7.14% -16.66%
90% offered a salary of more than £25,000 £25,000 £27,750
10% offered a salary of more than £67,500 £45,000 £79,750
UK excluding London average salary £42,500 £45,000 £42,500
% change year-on-year
-5.55% +5.88%
Service Management
Wales

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the South Wales region.

Processes & Methodologies Category
South Wales
Permanent IT job ads with a match in the
Processes & Methodologies category
898 972 737
As % of all permanent IT jobs located in South Wales 79.12% 81.96% 84.13%
Number of salaries quoted 779 850 635
Average salary £37,500 £37,500 £40,000
Average salary % change year-on-year
- -6.25%
90% offered a salary of more than £27,500 £28,500 £27,500
10% offered a salary of more than £55,000 £55,000 £52,500
UK excluding London average salary £45,000 £42,500 £42,500
% change year-on-year
+5.88% -

Service Management
Jobs Demand Trend in South Wales

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the South Wales region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in South Wales

Service Management
Salary Trend in South Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the South Wales region.

Service Management Salary Trend in South Wales

Service Management
Salary Histogram in South Wales

This chart provides a salary histogram for IT jobs citing Service Management across the South Wales region over the 3 months to 5 February 2016.

Service Management Salary Histogram in South Wales

Service Management
Job Locations in South Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the South Wales region over the 3 months to 5 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cardiff +10 24 £37,500 +7.14% 2
Newport +8 6 £56,250 +25.00%
Bridgend - 2 £40,000 - 3
Service Management
Wales

Service Management
Top 30 Related IT Skills in South Wales

For the 6 months to 5 February 2016, IT jobs across the South Wales region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 47 (82.46%) ITIL
2 24 (42.11%) Service Delivery
3 23 (40.35%) ITSM
4 17 (29.82%) Problem Management
5 16 (28.07%) Microsoft
6 12 (21.05%) Incident Management
6 12 (21.05%) Windows
7 11 (19.30%) Finance
8 10 (17.54%) VMware
8 10 (17.54%) Agile Software Development
8 10 (17.54%) Degree
8 10 (17.54%) Performance Management
9 9 (15.79%) Analytical Skills
9 9 (15.79%) Unix
9 9 (15.79%) SLA
9 9 (15.79%) Change Management
9 9 (15.79%) Firewall
10 8 (14.04%) Cisco
10 8 (14.04%) Linux
10 8 (14.04%) MS Exchange
10 8 (14.04%) Oracle
10 8 (14.04%) Active Directory
10 8 (14.04%) ITIL V3
10 8 (14.04%) VMware Infrastructure
11 7 (12.28%) ISO/IEC 27001
11 7 (12.28%) Root Cause Analysis
11 7 (12.28%) Citrix
12 6 (10.53%) IP Telephony
12 6 (10.53%) Wi-Fi
12 6 (10.53%) Financial Institution

Service Management
Top Related IT Skills in South Wales by Category

For the 6 months to 5 February 2016, IT jobs across the South Wales region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 8 (14.04%) MS Exchange
2 3 (5.26%) SharePoint
3 2 (3.51%) Exchange Server 2007
3 2 (3.51%) Exchange Server 2010
3 2 (3.51%) Exchange Server 2013
4 1 (1.75%) Oracle 10gAS
4 1 (1.75%) Oracle Application Server
4 1 (1.75%) WebLogic
Applications
1 5 (8.77%) MS Excel
2 3 (5.26%) MS Office
Business Applications
1 3 (5.26%) Remedy ITSM
2 2 (3.51%) SAP Oil and Gas
3 1 (1.75%) Oracle ERP
Cloud Services
1 2 (3.51%) Amazon AWS
Communications & Networking
1 9 (15.79%) Firewall
2 6 (10.53%) DHCP
2 6 (10.53%) DNS
2 6 (10.53%) IP Telephony
2 6 (10.53%) SAN
2 6 (10.53%) VPN
2 6 (10.53%) Wi-Fi
3 2 (3.51%) Internet
4 1 (1.75%) LDAP
Database & Business Intelligence
1 4 (7.02%) Oracle Database
2 3 (5.26%) Oracle Database 11g
3 2 (3.51%) Data Warehouse
3 2 (3.51%) OLAP
3 2 (3.51%) Oracle OLAP
3 2 (3.51%) QlikView
3 2 (3.51%) Relational Database
3 2 (3.51%) SQL Server Analysis Services
3 2 (3.51%) SQL Server Integration Services
3 2 (3.51%) SQL Server Reporting Services
4 1 (1.75%) MS Access
4 1 (1.75%) Oracle Database 10g
4 1 (1.75%) RDBMS
4 1 (1.75%) SQL Server
4 1 (1.75%) SQLPlus
Development Applications
1 1 (1.75%) Ant
1 1 (1.75%) Eclipse
1 1 (1.75%) HP UFT
1 1 (1.75%) Hudson
1 1 (1.75%) LoadRunner
General
1 11 (19.30%) Finance
2 6 (10.53%) Financial Institution
2 6 (10.53%) Telecoms
3 4 (7.02%) Marketing
4 3 (5.26%) Advertising
4 3 (5.26%) Back Office
5 2 (3.51%) Electronics
5 2 (3.51%) Manufacturing
Job Titles
1 14 (24.56%) Service Manager
2 10 (17.54%) Administrator
2 10 (17.54%) IT Manager
3 8 (14.04%) Head of IT
4 7 (12.28%) IT Services Manager
5 6 (10.53%) Systems Administrator
6 5 (8.77%) Architect
6 5 (8.77%) Head of IT Operations
6 5 (8.77%) Head of Operations
6 5 (8.77%) Technical Architect
7 4 (7.02%) Analyst
7 4 (7.02%) Delivery Manager
7 4 (7.02%) ITIL Manager
7 4 (7.02%) ITIL Service Manager
7 4 (7.02%) Service Desk Administrator
7 4 (7.02%) Services Delivery Manager
8 3 (5.26%) Business Manager
8 3 (5.26%) Relationships Manager
8 3 (5.26%) Service Desk Team Leader
8 3 (5.26%) Team Leader
Libraries, Frameworks & Software Standards
1 2 (3.51%) COM
1 2 (3.51%) MDX
2 1 (1.75%) Hibernate
2 1 (1.75%) Spring
2 1 (1.75%) Spring Batch
2 1 (1.75%) XML
Miscellaneous
1 9 (15.79%) Analytical Skills
2 6 (10.53%) Data Centre
3 5 (8.77%) CESG
3 5 (8.77%) Statistics
4 2 (3.51%) Blog
4 2 (3.51%) Fat Client
4 2 (3.51%) Thin Client
5 1 (1.75%) CMDB
5 1 (1.75%) Fintech
5 1 (1.75%) Management Information System
5 1 (1.75%) Mobile Payment
Operating Systems
1 12 (21.05%) Windows
2 9 (15.79%) Unix
3 8 (14.04%) Linux
4 6 (10.53%) Windows Server
4 6 (10.53%) Windows Server 2008
4 6 (10.53%) Windows Server 2012
5 1 (1.75%) Solaris
Processes & Methodologies
1 47 (82.46%) ITIL
2 24 (42.11%) Service Delivery
3 23 (40.35%) ITSM
4 17 (29.82%) Problem Management
5 12 (21.05%) Incident Management
6 10 (17.54%) Agile Software Development
6 10 (17.54%) Performance Management
7 9 (15.79%) Change Management
8 8 (14.04%) ITIL V3
9 7 (12.28%) Root Cause Analysis
10 6 (10.53%) Coaching
10 6 (10.53%) Disaster Recovery
10 6 (10.53%) High Availability
11 5 (8.77%) Change Control
11 5 (8.77%) Open Source
11 5 (8.77%) PRINCE2
11 5 (8.77%) SOA
11 5 (8.77%) Stakeholder Management
11 5 (8.77%) TOGAF
11 5 (8.77%) Zachman Framework
Programming Languages
1 6 (10.53%) SQL
2 3 (5.26%) PL/SQL
3 2 (3.51%) Java
4 1 (1.75%) Korn
4 1 (1.75%) Perl
4 1 (1.75%) Shell Script
Qualifications
1 10 (17.54%) Degree
2 6 (10.53%) Microsoft Certification
3 4 (7.02%) ITIL Foundation Certificate
4 3 (5.26%) ITIL Certification
4 3 (5.26%) SC Cleared
4 3 (5.26%) Security Cleared
5 2 (3.51%) CCNA
5 2 (3.51%) Cisco Certification
5 2 (3.51%) PRINCE2 Certification
5 2 (3.51%) SAP Certification
6 1 (1.75%) BC Cleared
6 1 (1.75%) DV Cleared
Quality Assurance & Compliance
1 9 (15.79%) SLA
2 7 (12.28%) ISO/IEC 27001
3 5 (8.77%) COBIT
4 2 (3.51%) ISO 9001
4 2 (3.51%) ISO22301
5 1 (1.75%) QA
System Software
1 8 (14.04%) Active Directory
1 8 (14.04%) VMware Infrastructure
2 6 (10.53%) vSphere
3 2 (3.51%) XenDesktop
3 2 (3.51%) XenServer
Systems Management
1 1 (1.75%) BMC Marimba
1 1 (1.75%) HP Quality Center
1 1 (1.75%) SCCM
1 1 (1.75%) WSUS
Vendors
1 16 (28.07%) Microsoft
2 10 (17.54%) VMware
3 8 (14.04%) Cisco
3 8 (14.04%) Oracle
4 7 (12.28%) Citrix
5 6 (10.53%) Avaya
5 6 (10.53%) Red Hat
5 6 (10.53%) Remedy
5 6 (10.53%) SAP
6 3 (5.26%) HP
7 2 (3.51%) ServiceNow
7 2 (3.51%) Tableau
7 2 (3.51%) TOWER Software
8 1 (1.75%) BMC
8 1 (1.75%) IBM
Cardiff, South Glamorgan
Intapeople
Salary: £16000 - £20000 per annum
Posted: 3 days ago
Bridgend, Mid Glamorgan
CGI
Salary: £15500 per annum + benefits
Posted: 10 days ago
Bridgend, Mid Glamorgan
CGI
Salary: £30000 - £40000 per annum + benefits
Posted: 23 days ago
Bridgend, Mid Glamorgan
CGI
Salary: £30000 - £40000 per annum + benefits
Posted: 23 days ago