The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Second Line Support Analyst
Rank 236 227 222
Rank change year-on-year
-9 -5
Permanent jobs requiring a 2nd Line Support Analyst 9 8 7
As % of all permanent IT jobs located in the South West 0.14% 0.14% 0.12%
As % of the Job Titles category 0.15% 0.14% 0.13%
Number of salaries quoted 9 8 7
Average salary £24,000 £21,500 £24,000
Average salary % change year-on-year
+11.62% -10.41%
90% offered a salary of more than £22,400 £20,700 £21,800
10% offered a salary of more than £30,000 £22,800 £24,400
UK excluding London average salary £26,375 £25,000 £24,500
% change year-on-year
+5.50% +2.04%
2nd Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
6018 5545 5501
As % of all permanent IT jobs located in the South West 95.84% 95.19% 96.41%
Number of salaries quoted 5047 4709 4898
Average salary £37,500 £36,000 £36,000
Average salary % change year-on-year
+4.16% -
90% offered a salary of more than £24,000 £22,500 £23,000
10% offered a salary of more than £55,000 £50,000 £52,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support Analyst
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title across the South West region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in the South West

2nd Line Support Analyst
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the South West region.

2nd Line Support Analyst Salary Trend in the South West

2nd Line Support Analyst
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Analyst within the South West region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire -7 3 £30,000 +39.53%
Bristol -3 2 £22,250 +5.95%
Gloucestershire -13 2 £25,000 +11.11%
Somerset - 2 £25,500 -
2nd Line Support Analyst
England

2nd Line Support Analyst
Top 30 Related IT Skills in the South West

For the 6 months to 24 December 2014, IT jobs across the South West region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 18 (72.00%) Windows
1 18 (72.00%) Analytical Skills
2 14 (56.00%) SQL
2 14 (56.00%) SQL Server
2 14 (56.00%) MS Excel
3 13 (52.00%) SCCM
4 12 (48.00%) ITIL
5 11 (44.00%) MySQL
6 10 (40.00%) Linux
7 9 (36.00%) IIS
7 9 (36.00%) Apache
7 9 (36.00%) VMware
7 9 (36.00%) WSUS
7 9 (36.00%) VMware Infrastructure
8 6 (24.00%) MS Exchange
8 6 (24.00%) Microsoft
9 5 (20.00%) DHCP
9 5 (20.00%) TCP/IP
9 5 (20.00%) DNS
9 5 (20.00%) SLA
9 5 (20.00%) Video Conferencing
9 5 (20.00%) Windows 7
9 5 (20.00%) SaaS
10 4 (16.00%) VoIP
10 4 (16.00%) Mac OS X
10 4 (16.00%) Asset Management
10 4 (16.00%) Software Packaging
10 4 (16.00%) Exchange Server 2010
10 4 (16.00%) Casper Suite
11 3 (12.00%) T-SQL

2nd Line Support Analyst
Top Related IT Skills in the South West by Category

For the 6 months to 24 December 2014, IT jobs across the South West region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (36.00%) IIS
1 9 (36.00%) Apache
2 6 (24.00%) MS Exchange
3 4 (16.00%) Exchange Server 2010
Applications
1 14 (56.00%) MS Excel
2 1 (4.00%) MS Office
Business Applications
1 1 (4.00%) Dynamics AX
Cloud Services
1 5 (20.00%) SaaS
2 1 (4.00%) Office 365
Communications & Networking
1 5 (20.00%) DHCP
1 5 (20.00%) TCP/IP
1 5 (20.00%) DNS
2 4 (16.00%) VoIP
3 1 (4.00%) Intranet
3 1 (4.00%) Firewall
Database & Business Intelligence
1 14 (56.00%) SQL Server
2 11 (44.00%) MySQL
General
1 2 (8.00%) Finance
1 2 (8.00%) Advertising
2 1 (4.00%) Retail
2 1 (4.00%) Law
2 1 (4.00%) Back Office
Libraries, Frameworks & Software Standards
1 4 (16.00%) Software Packaging
2 3 (12.00%) Web Services
2 3 (12.00%) XML
Miscellaneous
1 18 (72.00%) Analytical Skills
2 5 (20.00%) Video Conferencing
3 1 (4.00%) Open Source
3 1 (4.00%) E-Learning
Operating Systems
1 18 (72.00%) Windows
2 10 (40.00%) Linux
3 5 (20.00%) Windows 7
4 4 (16.00%) Mac OS X
5 1 (4.00%) Windows Server 2003
5 1 (4.00%) Windows Server 2008
5 1 (4.00%) Windows XP
5 1 (4.00%) Windows 8
5 1 (4.00%) Windows Server 2012
5 1 (4.00%) UNIX
Processes & Methodologies
1 12 (48.00%) ITIL
2 4 (16.00%) Asset Management
3 2 (8.00%) Data Analysis
4 1 (4.00%) ERP
4 1 (4.00%) Service Management
Programming Languages
1 14 (56.00%) SQL
2 3 (12.00%) T-SQL
Qualifications
1 1 (4.00%) Security Cleared
Quality Assurance & Compliance
1 5 (20.00%) SLA
System Software
1 9 (36.00%) VMware Infrastructure
2 3 (12.00%) Active Directory
Systems Management
1 13 (52.00%) SCCM
2 9 (36.00%) WSUS
3 4 (16.00%) Casper Suite
4 3 (12.00%) Systems Management Server (SMS)
Vendors
1 9 (36.00%) VMware
2 6 (24.00%) Microsoft
3 2 (8.00%) Oracle
3 2 (8.00%) Cisco
4 1 (4.00%) Citrix
4 1 (4.00%) Symantec