The statistics below represent IT jobs advertised across the South West region that had 2nd Line Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 9 December 2016 with a comparison to same period over 2 years.

3 months to
9 Dec 2016
Same period 2015 Same period 2014
Second Line Support Analyst
Rank 220 228 240
Rank change year-on-year
+8 +12
Permanent jobs requiring a 2nd Line Support Analyst 7 15 18
As % of all permanent IT jobs located in the South West 0.14% 0.26% 0.28%
As % of the Job Titles category 0.14% 0.27% 0.29%
Number of salaries quoted 7 9 17
Median salary £27,500 £28,000 £24,000
Median salary % change year-on-year
-1.78% +16.66%
90% offered a salary of more than £25,000 £19,800 £22,500
10% offered a salary of more than £28,600 £33,000 £28,500
UK excluding London median salary £25,000 £24,500 £25,000
% change year-on-year
+2.04% -2.00%
2nd Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
4993 5545 6314
As % of all permanent IT jobs located in the South West 97.12% 97.06% 97.38%
Number of salaries quoted 4211 4693 5247
Median salary £40,000 £40,000 £37,500
Median salary % change year-on-year
- +6.66%
90% offered a salary of more than £25,000 £24,000 £23,500
10% offered a salary of more than £60,000 £55,500 £57,500
UK excluding London median salary £41,500 £41,000 £40,000
% change year-on-year
+1.21% +2.50%

2nd Line Support Analyst
Jobs Demand Trend in the South West

The demand trend of job ads across the South West region that featured 2nd Line Support Analyst in the job title.

2nd Line Support Analyst Jobs Demand Trend in the South West

2nd Line Support Analyst
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the South West region.

2nd Line Support Analyst Salary Trend in the South West

2nd Line Support Analyst
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the South West region over the 3 months to 9 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Gloucestershire - 3 £27,500 -
Dorset +24 1 £26,000 -20.00%
Wiltshire +9 1 £28,000 +19.14%
Somerset +1 1 £23,500 +17.50%
Bristol - 1 £26,500 -
2nd Line Support Analyst
England

2nd Line Support Analyst Skill Set
Top 30 Related IT Skills in the South West

For the 6 months to 9 December 2016, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South West region featuring 2nd Line Support Analyst in the job title.

1 22 (68.75%) Windows
2 18 (56.25%) Active Directory
3 16 (50.00%) ITIL
4 15 (46.88%) Microsoft
5 14 (43.75%) VMware
6 13 (40.63%) MS Excel
7 12 (37.50%) VMware Infrastructure
8 11 (34.38%) Citrix
9 10 (31.25%) Service Management
10 9 (28.13%) LAN
10 9 (28.13%) WAN
11 8 (25.00%) Windows Server
12 7 (21.88%) MS Exchange
12 7 (21.88%) SharePoint
12 7 (21.88%) SQL
12 7 (21.88%) SQL Server
12 7 (21.88%) MS Office
12 7 (21.88%) Service Delivery
13 6 (18.75%) Wireless
13 6 (18.75%) Windows 7
13 6 (18.75%) SharePoint 2010
13 6 (18.75%) ITIL V2
13 6 (18.75%) Infrastructure Management
13 6 (18.75%) Fat Client
13 6 (18.75%) SC Cleared
13 6 (18.75%) DV Cleared
13 6 (18.75%) Security Cleared
13 6 (18.75%) Linux
13 6 (18.75%) Windows 2000
13 6 (18.75%) VPN

2nd Line Support Analyst Skill Set
Top Related IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (21.88%) MS Exchange
1 7 (21.88%) SharePoint
2 6 (18.75%) SharePoint 2010
3 4 (12.50%) Apache
3 4 (12.50%) IIS
4 2 (6.25%) Exchange Server 2007
4 2 (6.25%) OpenROAD
4 2 (6.25%) WebLogic
4 2 (6.25%) WebSphere
5 1 (3.13%) Blackberry Enterprise Server
5 1 (3.13%) Exchange Server 2013
5 1 (3.13%) IBM Domino
5 1 (3.13%) IBM Notes
5 1 (3.13%) Jetty
5 1 (3.13%) Tomcat
Applications
1 13 (40.63%) MS Excel
2 7 (21.88%) MS Office
Cloud Services
1 2 (6.25%) Office 365
Communications & Networking
1 9 (28.13%) LAN
1 9 (28.13%) WAN
2 6 (18.75%) VPN
2 6 (18.75%) Wireless
3 5 (15.63%) TCP/IP
4 4 (12.50%) DHCP
4 4 (12.50%) DNS
4 4 (12.50%) Firewall
5 3 (9.38%) HTTP
5 3 (9.38%) ICMP
5 3 (9.38%) Network Security
5 3 (9.38%) SAN
5 3 (9.38%) SMTP
5 3 (9.38%) Telnet
5 3 (9.38%) VLAN
5 3 (9.38%) Wi-Fi
6 2 (6.25%) 3G
6 2 (6.25%) ADSL
6 2 (6.25%) Intranet
7 1 (3.13%) VoIP
Database & Business Intelligence
1 7 (21.88%) SQL Server
2 4 (12.50%) RDBMS
2 4 (12.50%) Relational Database
General
1 3 (9.38%) Finance
2 2 (6.25%) Back Office
2 2 (6.25%) Banking
3 1 (3.13%) Advertising
Miscellaneous
1 6 (18.75%) Fat Client
1 6 (18.75%) Thin Client
2 5 (15.63%) Analytical Skills
3 2 (6.25%) Client/Server
3 2 (6.25%) User Experience
4 1 (3.13%) Blackberry
4 1 (3.13%) Driving Licence
4 1 (3.13%) PDA
4 1 (3.13%) Smartphone
4 1 (3.13%) Virtual Team
Operating Systems
1 22 (68.75%) Windows
2 8 (25.00%) Windows Server
3 6 (18.75%) Linux
3 6 (18.75%) Windows 2000
3 6 (18.75%) Windows 7
3 6 (18.75%) Windows XP
4 4 (12.50%) Unix
5 3 (9.38%) Windows 10
5 3 (9.38%) Windows 8
5 3 (9.38%) Windows Server 2003
5 3 (9.38%) Windows Server 2012
6 2 (6.25%) Windows Server 2008
7 1 (3.13%) CentOS
Processes & Methodologies
1 16 (50.00%) ITIL
2 10 (31.25%) Service Management
3 7 (21.88%) Service Delivery
4 6 (18.75%) Infrastructure Management
4 6 (18.75%) ITIL V2
4 6 (18.75%) Virtual Environments
5 4 (12.50%) Incident Management
6 3 (9.38%) Data Security
6 3 (9.38%) DevOps
6 3 (9.38%) Information Security
7 2 (6.25%) Configuration Management
7 2 (6.25%) ITSM
7 2 (6.25%) Problem Management
8 1 (3.13%) Data Protection
8 1 (3.13%) Document Management
8 1 (3.13%) Line Management
8 1 (3.13%) Mentoring
8 1 (3.13%) Migration
8 1 (3.13%) Workflow
8 1 (3.13%) Workflow Management
Programming Languages
1 7 (21.88%) SQL
2 2 (6.25%) Java
2 2 (6.25%) VB
Qualifications
1 6 (18.75%) DV Cleared
1 6 (18.75%) SC Cleared
1 6 (18.75%) Security Cleared
2 3 (9.38%) Microsoft Certification
3 2 (6.25%) MCSE
4 1 (3.13%) MCITP
4 1 (3.13%) MCSA
4 1 (3.13%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 3 (9.38%) SLA
2 1 (3.13%) ISO 9001
2 1 (3.13%) ISO/IEC 27001
System Software
1 18 (56.25%) Active Directory
2 12 (37.50%) VMware Infrastructure
3 3 (9.38%) XenApp
4 2 (6.25%) Hyper-V
5 1 (3.13%) Terminal Services
5 1 (3.13%) VMware ESXi
5 1 (3.13%) XenDesktop
Systems Management
1 3 (9.38%) Norton AntiVirus
1 3 (9.38%) Tivoli
2 1 (3.13%) Backup Exec
2 1 (3.13%) SCCM
Vendors
1 15 (46.88%) Microsoft
2 14 (43.75%) VMware
3 11 (34.38%) Citrix
4 3 (9.38%) Brocade
4 3 (9.38%) Cisco
4 3 (9.38%) EMC
4 3 (9.38%) HP
4 3 (9.38%) IBM
4 3 (9.38%) Symantec
4 3 (9.38%) Veeam
5 2 (6.25%) CA
5 2 (6.25%) Extreme Networks
5 2 (6.25%) HEAT Software
5 2 (6.25%) Oracle
5 2 (6.25%) Sybase
6 1 (3.13%) Lotus
6 1 (3.13%) NetApp
6 1 (3.13%) Red Hat
6 1 (3.13%) ServiceNow