The statistics below represent IT jobs advertised across the South West region that had 2nd Line Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 25 May 2016 with a comparison to same period over 2 years.

3 months to
25 May 2016
Same period 2015 Same period 2014
Second Line Support Analyst
Rank 226 230 215
Rank change year-on-year
+4 -15
Permanent jobs requiring a 2nd Line Support Analyst 9 16 22
As % of all permanent IT jobs located in the South West 0.17% 0.28% 0.37%
As % of the Job Titles category 0.18% 0.28% 0.39%
Number of salaries quoted 9 9 21
Median salary £22,500 £21,500 £22,750
Median salary % change year-on-year
+4.65% -5.49%
UK excluding London median salary £25,000 £24,000 £24,500
% change year-on-year
+4.16% -2.04%
2nd Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
5139 5640 5702
As % of all permanent IT jobs located in the South West 97.22% 97.19% 97.10%
Number of salaries quoted 4345 4721 4761
Median salary £40,000 £37,500 £37,500
Median salary % change year-on-year
+6.66% -
90% offered a salary of more than £25,000 £23,000 £23,000
10% offered a salary of more than £58,500 £55,000 £57,500
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

2nd Line Support Analyst
Jobs Demand Trend in the South West

The demand trend of job ads across the South West region that featured 2nd Line Support Analyst in the job title.

2nd Line Support Analyst Jobs Demand Trend in the South West

2nd Line Support Analyst
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the South West region.

2nd Line Support Analyst Salary Trend in the South West

2nd Line Support Analyst
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst across the South West region over the 3 months to 25 May 2016.

2nd Line Support Analyst Salary Histogram in the South West

2nd Line Support Analyst
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the South West region over the 3 months to 25 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol +12 5 £22,500 -13.46%
Wiltshire 0 2 £24,750 +3.12%
Dorset +7 1 £23,500 +30.55%
Gloucestershire +1 1 £37,500 +74.41%
2nd Line Support Analyst
England

2nd Line Support Analyst Skill Set
Top 30 Related IT Skills in the South West

For the 6 months to 25 May 2016, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South West region featuring 2nd Line Support Analyst in the job title.

1 30 (76.92%) ITIL
2 28 (71.79%) Windows
3 24 (61.54%) Microsoft
4 23 (58.97%) Windows Server
5 22 (56.41%) Active Directory
6 21 (53.85%) Windows Server 2008
7 20 (51.28%) SQL
8 19 (48.72%) MS Exchange
8 19 (48.72%) Finance
8 19 (48.72%) Exchange Server 2010
9 17 (43.59%) Citrix
10 15 (38.46%) Windows 7
10 15 (38.46%) WAN
10 15 (38.46%) LAN
10 15 (38.46%) Microsoft Certification
11 13 (33.33%) ITIL Certification
11 13 (33.33%) SLA
11 13 (33.33%) TCP/IP
11 13 (33.33%) Problem Management
12 12 (30.77%) iPad
12 12 (30.77%) XenApp
12 12 (30.77%) Windows 8
13 11 (28.21%) SQL Server
13 11 (28.21%) Symantec
13 11 (28.21%) Norton AntiVirus
14 10 (25.64%) Security Cleared
15 9 (23.08%) Windows Server 2012
15 9 (23.08%) Incident Management
15 9 (23.08%) Java
15 9 (23.08%) C

2nd Line Support Analyst Skill Set
Top Related IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (48.72%) Exchange Server 2010
1 19 (48.72%) MS Exchange
2 7 (17.95%) IIS
3 6 (15.38%) Blackberry Enterprise Server
4 5 (12.82%) Exchange Server 2007
5 2 (5.13%) OpenROAD
5 2 (5.13%) WebLogic
5 2 (5.13%) WebSphere
6 1 (2.56%) SharePoint
Applications
1 8 (20.51%) MS Office
2 5 (12.82%) MS Excel
Business Applications
1 1 (2.56%) Remedy ITSM
Communications & Networking
1 15 (38.46%) LAN
1 15 (38.46%) WAN
2 13 (33.33%) TCP/IP
3 7 (17.95%) Internet
3 7 (17.95%) Wi-Fi
4 5 (12.82%) VPN
5 2 (5.13%) Intranet
6 1 (2.56%) Remote Desktop
6 1 (2.56%) VoIP
Database & Business Intelligence
1 11 (28.21%) SQL Server
2 7 (17.95%) SQL Server 2008
2 7 (17.95%) SQL Server 2012
3 2 (5.13%) Oracle Database
3 2 (5.13%) RDBMS
3 2 (5.13%) Relational Database
4 1 (2.56%) Data Warehouse
Development Applications
1 7 (17.95%) SQL Server Management Studio (SSMS)
General
1 19 (48.72%) Finance
2 7 (17.95%) Banking
3 2 (5.13%) Back Office
4 1 (2.56%) Advertising
4 1 (2.56%) Music Industry
Libraries, Frameworks & Software Standards
1 1 (2.56%) JSON
1 1 (2.56%) Web Services
1 1 (2.56%) XML
Miscellaneous
1 12 (30.77%) iPad
2 6 (15.38%) Blackberry
3 5 (12.82%) iPhone
3 5 (12.82%) Video Conferencing
4 2 (5.13%) Client/Server
4 2 (5.13%) CMDB
4 2 (5.13%) Management Information System
Operating Systems
1 28 (71.79%) Windows
2 23 (58.97%) Windows Server
3 21 (53.85%) Windows Server 2008
4 15 (38.46%) Windows 7
5 12 (30.77%) Windows 8
6 9 (23.08%) Windows Server 2012
7 7 (17.95%) Apple iOS
7 7 (17.95%) Mac OS X
7 7 (17.95%) Windows 10
8 4 (10.26%) Unix
9 2 (5.13%) Linux
9 2 (5.13%) Solaris
9 2 (5.13%) Windows Server 2003
10 1 (2.56%) Windows XP
Processes & Methodologies
1 30 (76.92%) ITIL
2 13 (33.33%) Problem Management
3 9 (23.08%) Incident Management
4 7 (17.95%) Performance Monitoring
4 7 (17.95%) Service Delivery
5 6 (15.38%) Continuous Improvement
5 6 (15.38%) ITIL V3
6 5 (12.82%) Service Management
6 5 (12.82%) Wealth Management
7 3 (7.69%) Mentoring
8 2 (5.13%) Configuration Management
8 2 (5.13%) Data Protection
8 2 (5.13%) ITSM
9 1 (2.56%) Data Management
9 1 (2.56%) Patch Management
9 1 (2.56%) Time Management
Programming Languages
1 20 (51.28%) SQL
2 9 (23.08%) C
2 9 (23.08%) Java
3 4 (10.26%) VB
4 2 (5.13%) C++
4 2 (5.13%) VC++
Qualifications
1 15 (38.46%) Microsoft Certification
2 13 (33.33%) ITIL Certification
3 10 (25.64%) Security Cleared
4 7 (17.95%) MCDST
4 7 (17.95%) MCSA
4 7 (17.95%) MCSE
5 5 (12.82%) Citrix Certification
5 5 (12.82%) Degree
6 3 (7.69%) SC Cleared
7 2 (5.13%) ITIL Foundation Certificate
7 2 (5.13%) MCP
8 1 (2.56%) MCTS
Quality Assurance & Compliance
1 13 (33.33%) SLA
System Software
1 22 (56.41%) Active Directory
2 12 (30.77%) XenApp
3 2 (5.13%) Microsoft Virtual Server
Systems Management
1 11 (28.21%) Norton AntiVirus
2 1 (2.56%) SCCM
Vendors
1 24 (61.54%) Microsoft
2 17 (43.59%) Citrix
3 11 (28.21%) Symantec
4 6 (15.38%) Intel Security
4 6 (15.38%) Remedy
5 4 (10.26%) Oracle
6 2 (5.13%) CA
6 2 (5.13%) FrontRange
6 2 (5.13%) Sybase
7 1 (2.56%) Apple
7 1 (2.56%) BMC