The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 22 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Sep 2014
Same period 2013 Same period 2012
Second Line Support Analyst
Rank 223 211 210
Rank change year-on-year
-12 -1
Permanent jobs requiring a 2nd Line Support Analyst 18 1 7
As % of all permanent IT jobs located in the South West 0.29% 0.020% 0.12%
As % of the Job Titles category 0.31% 0.021% 0.13%
Number of salaries quoted 18 1 6
Average salary £26,500 £23,500 £23,750
Average salary % change year-on-year
+12.76% -1.05%
90% offered a salary of more than £24,000 £23,500 £21,500
10% offered a salary of more than £27,000 £23,500 £27,500
UK excluding London average salary £24,000 £23,500 £23,505
% change year-on-year
+2.12% -0.02%
2nd Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
5871 4816 5591
As % of all permanent IT jobs located in the South West 95.14% 95.01% 96.20%
Number of salaries quoted 4911 4167 4952
Average salary £36,000 £35,000 £35,000
Average salary % change year-on-year
+2.85% -
90% offered a salary of more than £23,000 £24,000 £23,000
10% offered a salary of more than £55,000 £50,000 £50,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support Analyst
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title across the South West region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in the South West

2nd Line Support Analyst
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the South West region.

2nd Line Support Analyst Salary Trend in the South West

2nd Line Support Analyst
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Analyst within the South West region over the 3 months to 22 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Somerset - 9 £27,000 -
Bristol -9 5 £26,500 +12.76% 1
Gloucestershire - 4 £24,000 -
2nd Line Support Analyst
England

2nd Line Support Analyst
Top 30 Related IT Skills in the South West

For the 6 months to 22 September 2014, IT jobs across the South West region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 29 (93.55%) Windows
2 25 (80.65%) Analytical Skills
3 23 (74.19%) MS Excel
4 22 (70.97%) SQL Server
5 21 (67.74%) SQL
6 17 (54.84%) SCCM
7 15 (48.39%) ITIL
8 14 (45.16%) VMware
8 14 (45.16%) IIS
9 13 (41.94%) MySQL
9 13 (41.94%) Linux
9 13 (41.94%) Apache
9 13 (41.94%) VMware Infrastructure
9 13 (41.94%) WSUS
10 12 (38.71%) Microsoft
11 8 (25.81%) Systems Management Server (SMS)
11 8 (25.81%) T-SQL
11 8 (25.81%) Web Services
11 8 (25.81%) XML
11 8 (25.81%) SaaS
12 7 (22.58%) Windows 7
13 6 (19.35%) DNS
14 5 (16.13%) SLA
14 5 (16.13%) DHCP
14 5 (16.13%) TCP/IP
14 5 (16.13%) Active Directory
14 5 (16.13%) Mac OS X
15 4 (12.90%) Software Packaging
15 4 (12.90%) Asset Management
15 4 (12.90%) Video Conferencing

2nd Line Support Analyst
Top Related IT Skills in the South West by Category

For the 6 months to 22 September 2014, IT jobs across the South West region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 14 (45.16%) IIS
2 13 (41.94%) Apache
3 4 (12.90%) Exchange Server 2010
3 4 (12.90%) MS Exchange
4 1 (3.23%) Blackberry Enterprise Server
Applications
1 23 (74.19%) MS Excel
2 2 (6.45%) MS Office
Cloud Services
1 8 (25.81%) SaaS
Communications & Networking
1 6 (19.35%) DNS
2 5 (16.13%) DHCP
2 5 (16.13%) TCP/IP
3 4 (12.90%) VoIP
4 1 (3.23%) Internet
4 1 (3.23%) Structured Cabling
4 1 (3.23%) SAN
4 1 (3.23%) WAN
4 1 (3.23%) LAN
Database & Business Intelligence
1 22 (70.97%) SQL Server
2 13 (41.94%) MySQL
General
1 2 (6.45%) Back Office
Libraries, Frameworks & Software Standards
1 8 (25.81%) Web Services
1 8 (25.81%) XML
2 4 (12.90%) Software Packaging
3 1 (3.23%) HTML
Miscellaneous
1 25 (80.65%) Analytical Skills
2 4 (12.90%) Video Conferencing
3 1 (3.23%) Handset
3 1 (3.23%) Smartphone
3 1 (3.23%) Blackberry
Operating Systems
1 29 (93.55%) Windows
2 13 (41.94%) Linux
3 7 (22.58%) Windows 7
4 5 (16.13%) Mac OS X
5 2 (6.45%) Windows XP
6 1 (3.23%) Windows Server 2008
Processes & Methodologies
1 15 (48.39%) ITIL
2 4 (12.90%) Asset Management
3 1 (3.23%) Service Delivery
Programming Languages
1 21 (67.74%) SQL
2 8 (25.81%) T-SQL
Qualifications
1 1 (3.23%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 5 (16.13%) SLA
System Software
1 13 (41.94%) VMware Infrastructure
2 5 (16.13%) Active Directory
3 1 (3.23%) XenApp
Systems Management
1 17 (54.84%) SCCM
2 13 (41.94%) WSUS
3 8 (25.81%) Systems Management Server (SMS)
4 1 (3.23%) ARCserve
Vendors
1 14 (45.16%) VMware
2 12 (38.71%) Microsoft
3 2 (6.45%) Citrix
Bristol, Avon
Redrock Consulting Ltd
Salary: £22000 - £25000 per annum + Excellent Benefits
Posted: 5 days ago