The statistics below represent IT jobs advertised across the South West region that had 2nd Line Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 29 June 2016 with a comparison to same period over 2 years.

3 months to
29 Jun 2016
Same period 2015 Same period 2014
Second Line Support Analyst
Rank 218 241 216
Rank change year-on-year
+23 -25
Permanent jobs requiring a 2nd Line Support Analyst 15 15 27
As % of all permanent IT jobs located in the South West 0.29% 0.25% 0.44%
As % of the Job Titles category 0.30% 0.26% 0.45%
Number of salaries quoted 11 7 27
Median salary £22,500 £24,000 £24,000
Median salary % change year-on-year
-6.25% -
UK excluding London median salary £25,000 £24,500 £25,000
% change year-on-year
+2.04% -2.00%
2nd Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
5078 5866 5962
As % of all permanent IT jobs located in the South West 97.52% 97.02% 97.75%
Number of salaries quoted 4293 4927 4894
Median salary £40,000 £37,500 £37,500
Median salary % change year-on-year
+6.66% -
90% offered a salary of more than £25,000 £23,500 £23,500
10% offered a salary of more than £55,000 £55,000 £55,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

2nd Line Support Analyst
Jobs Demand Trend in the South West

The demand trend of job ads across the South West region that featured 2nd Line Support Analyst in the job title.

2nd Line Support Analyst Jobs Demand Trend in the South West

2nd Line Support Analyst
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the South West region.

2nd Line Support Analyst Salary Trend in the South West

2nd Line Support Analyst
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst across the South West region over the 3 months to 29 June 2016.

2nd Line Support Analyst Salary Histogram in the South West

2nd Line Support Analyst
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the South West region over the 3 months to 29 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol +28 9 £22,500 -13.46%
Wiltshire +14 3 - -
Gloucestershire - 2 £30,000 -
Dorset +12 1 £23,500 +11.90% 1
2nd Line Support Analyst
England

2nd Line Support Analyst Skill Set
Top 30 Related IT Skills in the South West

For the 6 months to 29 June 2016, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South West region featuring 2nd Line Support Analyst in the job title.

1 23 (71.88%) ITIL
1 23 (71.88%) Windows
2 18 (56.25%) Active Directory
3 17 (53.13%) Microsoft
4 16 (50.00%) MS Exchange
4 16 (50.00%) Finance
5 14 (43.75%) LAN
5 14 (43.75%) WAN
6 13 (40.63%) TCP/IP
6 13 (40.63%) Citrix
6 13 (40.63%) Problem Management
6 13 (40.63%) XenApp
6 13 (40.63%) Exchange Server 2010
6 13 (40.63%) Windows Server
7 12 (37.50%) ITIL Certification
8 11 (34.38%) SQL
8 11 (34.38%) SQL Server
8 11 (34.38%) Windows Server 2008
9 10 (31.25%) Incident Management
9 10 (31.25%) SLA
10 8 (25.00%) Unix
10 8 (25.00%) MS Office
10 8 (25.00%) Windows 7
10 8 (25.00%) Service Delivery
11 7 (21.88%) Wi-Fi
11 7 (21.88%) MS Excel
11 7 (21.88%) Microsoft Certification
11 7 (21.88%) Performance Monitoring
12 6 (18.75%) Relational Database
12 6 (18.75%) Windows Server 2012

2nd Line Support Analyst Skill Set
Top Related IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (50.00%) MS Exchange
2 13 (40.63%) Exchange Server 2010
3 3 (9.38%) IIS
3 3 (9.38%) OpenROAD
3 3 (9.38%) WebLogic
3 3 (9.38%) WebSphere
4 1 (3.13%) Blackberry Enterprise Server
4 1 (3.13%) SharePoint
Applications
1 8 (25.00%) MS Office
2 7 (21.88%) MS Excel
Business Applications
1 1 (3.13%) Remedy ITSM
Cloud Services
1 1 (3.13%) Office 365
Communications & Networking
1 14 (43.75%) LAN
1 14 (43.75%) WAN
2 13 (40.63%) TCP/IP
3 7 (21.88%) Wi-Fi
4 3 (9.38%) Internet
4 3 (9.38%) Intranet
5 1 (3.13%) 3G
5 1 (3.13%) ADSL
5 1 (3.13%) DHCP
5 1 (3.13%) DNS
5 1 (3.13%) Remote Desktop
5 1 (3.13%) VoIP
5 1 (3.13%) VPN
Database & Business Intelligence
1 11 (34.38%) SQL Server
2 6 (18.75%) RDBMS
2 6 (18.75%) Relational Database
3 3 (9.38%) SQL Server 2008
3 3 (9.38%) SQL Server 2012
4 2 (6.25%) Oracle Database
Development Applications
1 3 (9.38%) SQL Server Management Studio (SSMS)
General
1 16 (50.00%) Finance
2 3 (9.38%) Back Office
2 3 (9.38%) Banking
3 1 (3.13%) Advertising
3 1 (3.13%) Music Industry
Miscellaneous
1 3 (9.38%) Client/Server
1 3 (9.38%) iPad
2 2 (6.25%) Blackberry
2 2 (6.25%) CMDB
2 2 (6.25%) Management Information System
3 1 (3.13%) Analytical Skills
3 1 (3.13%) User Experience
3 1 (3.13%) Virtual Team
Operating Systems
1 23 (71.88%) Windows
2 13 (40.63%) Windows Server
3 11 (34.38%) Windows Server 2008
4 8 (25.00%) Unix
4 8 (25.00%) Windows 7
5 6 (18.75%) Windows Server 2012
6 5 (15.63%) Linux
6 5 (15.63%) Windows 10
7 4 (12.50%) Windows 8
8 3 (9.38%) Apple iOS
8 3 (9.38%) Mac OS X
8 3 (9.38%) Windows Server 2003
9 2 (6.25%) Solaris
10 1 (3.13%) Windows XP
Processes & Methodologies
1 23 (71.88%) ITIL
2 13 (40.63%) Problem Management
3 10 (31.25%) Incident Management
4 8 (25.00%) Service Delivery
5 7 (21.88%) Performance Monitoring
6 5 (15.63%) Continuous Improvement
7 3 (9.38%) Configuration Management
7 3 (9.38%) ITSM
7 3 (9.38%) Mentoring
8 2 (6.25%) Data Protection
8 2 (6.25%) Information Security
8 2 (6.25%) Service Management
9 1 (3.13%) ITIL V3
9 1 (3.13%) Patch Management
9 1 (3.13%) Time Management
9 1 (3.13%) Virtual Environments
Programming Languages
1 11 (34.38%) SQL
2 6 (18.75%) Java
3 5 (15.63%) C
3 5 (15.63%) VB
4 2 (6.25%) C++
4 2 (6.25%) VC++
Qualifications
1 12 (37.50%) ITIL Certification
2 7 (21.88%) Microsoft Certification
3 6 (18.75%) Security Cleared
4 3 (9.38%) MCSA
4 3 (9.38%) MCSE
4 3 (9.38%) SC Cleared
5 2 (6.25%) ITIL Foundation Certificate
5 2 (6.25%) MCDST
5 2 (6.25%) MCP
6 1 (3.13%) MCTS
Quality Assurance & Compliance
1 10 (31.25%) SLA
2 1 (3.13%) ISO 9001
2 1 (3.13%) ISO/IEC 27001
System Software
1 18 (56.25%) Active Directory
2 13 (40.63%) XenApp
3 2 (6.25%) Microsoft Virtual Server
3 2 (6.25%) Virtual Servers
4 1 (3.13%) Virtual Machines
4 1 (3.13%) XenDesktop
Systems Management
1 6 (18.75%) Norton AntiVirus
2 1 (3.13%) SCCM
Vendors
1 17 (53.13%) Microsoft
2 13 (40.63%) Citrix
3 6 (18.75%) Symantec
4 5 (15.63%) Oracle
5 3 (9.38%) CA
5 3 (9.38%) FrontRange
5 3 (9.38%) Sybase
6 1 (3.13%) Apple
6 1 (3.13%) BMC
6 1 (3.13%) Intel Security
6 1 (3.13%) Remedy
6 1 (3.13%) VMware