The statistics below represent IT jobs advertised across the South West region that had 2nd Line Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 18 January 2017 with a comparison to same period over 2 years.

3 months to
18 Jan 2017
Same period 2016 Same period 2015
Second Line Support Analyst
England / South West
Rank 221 226 240
Rank change year-on-year
+5 +14
Permanent jobs requiring a 2nd Line Support Analyst 11 25 14
As % of all permanent IT jobs located in the South West 0.22% 0.45% 0.24%
As % of the Job Titles category 0.23% 0.46% 0.24%
Number of salaries quoted 9 17 13
Median salary £25,000 £27,500 £23,500
Median salary % change year-on-year
-9.09% +17.02%
90% offered a salary of more than £22,500 £22,700 £22,500
10% offered a salary of more than £26,100 £32,500 £29,500
UK excluding London median salary £25,000 £25,000 £26,000
% change year-on-year
- -3.84%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
4786 5423 5795
As % of all permanent IT jobs located in the South West 96.63% 97.22% 97.51%
Number of salaries quoted 3995 4633 4906
Median salary £40,000 £38,500 £37,500
Median salary % change year-on-year
+3.89% +2.66%
90% offered a salary of more than £25,000 £24,862 £24,000
10% offered a salary of more than £62,000 £55,000 £57,500
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

2nd Line Support Analyst
Jobs Demand Trend in the South West

The demand trend of job ads across the South West region that featured 2nd Line Support Analyst in the job title.

2nd Line Support Analyst Jobs Demand Trend in the South West

2nd Line Support Analyst
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the South West region.

2nd Line Support Analyst Salary Trend in the South West

2nd Line Support Analyst
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the South West region over the 3 months to 18 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +24 6 £23,750 +1.06%
Bristol - 3 £26,500 -
Dorset +21 2 £26,000 -20.00%
2nd Line Support Analyst
England

2nd Line Support Analyst Skill Set
Top 30 Related IT Skills in the South West

For the 6 months to 18 January 2017, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South West region featuring 2nd Line Support Analyst in the job title.

1 19 (70.37%) Windows
1 19 (70.37%) Microsoft
1 19 (70.37%) Active Directory
2 16 (59.26%) Citrix
3 15 (55.56%) ITIL
4 14 (51.85%) Service Management
5 13 (48.15%) VMware
5 13 (48.15%) MS Excel
6 12 (44.44%) WAN
6 12 (44.44%) LAN
7 11 (40.74%) VMware Infrastructure
8 9 (33.33%) MS Exchange
8 9 (33.33%) MS Office
9 7 (25.93%) Windows Server
9 7 (25.93%) SharePoint
9 7 (25.93%) TCP/IP
9 7 (25.93%) Service Delivery
9 7 (25.93%) Wi-Fi
10 6 (22.22%) Wireless
10 6 (22.22%) Symantec
10 6 (22.22%) Thin Client
10 6 (22.22%) Windows XP
10 6 (22.22%) Windows 2000
10 6 (22.22%) Virtual Environments
10 6 (22.22%) Infrastructure Management
10 6 (22.22%) Fat Client
10 6 (22.22%) SC Cleared
10 6 (22.22%) DV Cleared
10 6 (22.22%) Security Cleared
10 6 (22.22%) SharePoint 2010

2nd Line Support Analyst Skill Set
Top Related IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (33.33%) MS Exchange
2 7 (25.93%) SharePoint
3 6 (22.22%) SharePoint 2010
4 2 (7.41%) Apache
4 2 (7.41%) Exchange Server 2007
4 2 (7.41%) IBM Domino
4 2 (7.41%) IBM Notes
4 2 (7.41%) IIS
5 1 (3.70%) Blackberry Enterprise Server
5 1 (3.70%) Exchange Server 2013
5 1 (3.70%) Jetty
5 1 (3.70%) Tomcat
Applications
1 13 (48.15%) MS Excel
2 9 (33.33%) MS Office
Cloud Services
1 1 (3.70%) Office 365
Communications & Networking
1 12 (44.44%) LAN
1 12 (44.44%) WAN
2 7 (25.93%) TCP/IP
2 7 (25.93%) Wi-Fi
3 6 (22.22%) Wireless
4 2 (7.41%) Firewall
4 2 (7.41%) VPN
5 1 (3.70%) DHCP
5 1 (3.70%) DNS
5 1 (3.70%) HTTP
5 1 (3.70%) ICMP
5 1 (3.70%) Network Security
5 1 (3.70%) Remote Desktop
5 1 (3.70%) SAN
5 1 (3.70%) SMTP
5 1 (3.70%) Telnet
5 1 (3.70%) VLAN
5 1 (3.70%) VoIP
Database & Business Intelligence
1 1 (3.70%) Relational Database
1 1 (3.70%) SQL Server
General
1 5 (18.52%) Finance
2 1 (3.70%) Advertising
Miscellaneous
1 6 (22.22%) Fat Client
1 6 (22.22%) Thin Client
2 3 (11.11%) Analytical Skills
3 2 (7.41%) PDA
3 2 (7.41%) Smartphone
4 1 (3.70%) Driving Licence
Operating Systems
1 19 (70.37%) Windows
2 7 (25.93%) Windows Server
3 6 (22.22%) Windows 2000
3 6 (22.22%) Windows XP
4 3 (11.11%) Windows 7
4 3 (11.11%) Windows Server 2008
5 2 (7.41%) Linux
5 2 (7.41%) Windows 8
6 1 (3.70%) CentOS
6 1 (3.70%) Windows Server 2003
6 1 (3.70%) Windows Server 2012
Processes & Methodologies
1 15 (55.56%) ITIL
2 14 (51.85%) Service Management
3 7 (25.93%) Service Delivery
4 6 (22.22%) Infrastructure Management
4 6 (22.22%) ITIL V2
4 6 (22.22%) Virtual Environments
5 5 (18.52%) Coaching
5 5 (18.52%) Trend Analysis
6 3 (11.11%) DevOps
7 2 (7.41%) Data Protection
7 2 (7.41%) Line Management
8 1 (3.70%) Data Security
8 1 (3.70%) Document Management
8 1 (3.70%) Incident Management
8 1 (3.70%) ITIL V3
8 1 (3.70%) Mentoring
8 1 (3.70%) Migration
8 1 (3.70%) Service Desk Management
8 1 (3.70%) Workflow
8 1 (3.70%) Workflow Management
Programming Languages
1 3 (11.11%) SQL
Qualifications
1 6 (22.22%) DV Cleared
1 6 (22.22%) SC Cleared
1 6 (22.22%) Security Cleared
2 3 (11.11%) ITIL Certification
3 2 (7.41%) MCSE
3 2 (7.41%) Microsoft Certification
4 1 (3.70%) MCITP
4 1 (3.70%) MCSA
4 1 (3.70%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 2 (7.41%) SLA
System Software
1 19 (70.37%) Active Directory
2 11 (40.74%) VMware Infrastructure
3 2 (7.41%) Hyper-V
3 2 (7.41%) XenApp
4 1 (3.70%) Terminal Server
4 1 (3.70%) Terminal Services
4 1 (3.70%) VMware ESXi
Systems Management
1 1 (3.70%) Backup Exec
1 1 (3.70%) Norton AntiVirus
1 1 (3.70%) SCCM
1 1 (3.70%) Tivoli
Vendors
1 19 (70.37%) Microsoft
2 16 (59.26%) Citrix
3 13 (48.15%) VMware
4 6 (22.22%) Symantec
5 3 (11.11%) Cisco
6 2 (7.41%) Lotus
6 2 (7.41%) NetApp
6 2 (7.41%) ServiceNow
7 1 (3.70%) Brocade
7 1 (3.70%) EMC
7 1 (3.70%) Extreme Networks
7 1 (3.70%) HP
7 1 (3.70%) IBM
7 1 (3.70%) Red Hat
7 1 (3.70%) Veeam