IT Support Jobs in South Wales

IT Support
Wales > South Wales

The median IT Support salary in South Wales is £25,500 per year according to job vacancies posted during the 6 months to 26 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
26 Apr 2024
Same period 2023 Same period 2022
Rank 80 91 103
Rank change year-on-year +11 +12 -41
Permanent jobs requiring an IT Support 20 14 15
As % of all permanent jobs advertised in South Wales 1.39% 1.22% 1.04%
As % of the Job Titles category 1.53% 1.36% 1.07%
Number of salaries quoted 14 13 15
10th Percentile £21,925 £25,300 £22,900
25th Percentile £23,500 £30,000 £25,000
Median annual salary (50th Percentile) £25,500 £31,000 £29,000
Median % change year-on-year -17.74% +6.90% +5.45%
75th Percentile £27,000 £35,000 £34,000
90th Percentile £33,800 £36,800 -
Wales median annual salary £27,500 £30,000 £29,500
% change year-on-year -8.33% +1.69% +7.27%

All Permanent IT Job Vacancies
South Wales

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in South Wales. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in South Wales with a recognized job title 1,306 1,026 1,399
% of permanent jobs with a recognized job title 90.63% 89.45% 97.36%
Number of salaries quoted 865 585 873
10th Percentile £27,157 £30,000 £31,250
25th Percentile £35,000 £37,000 £37,500
Median annual salary (50th Percentile) £46,604 £45,496 £49,000
Median % change year-on-year +2.44% -7.15% +8.89%
75th Percentile £60,000 £62,988 £62,500
90th Percentile £70,000 £75,000 £75,000
Wales median annual salary £45,000 £45,000 £47,500
% change year-on-year - -5.26% +11.76%

IT Support
Job Vacancy Trend in South Wales

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised in South Wales.

Job vacancy trend for IT Support in South Wales

IT Support
Salary Trend in South Wales

3-month moving average salary quoted in jobs citing IT Support in South Wales.

Salary trend for IT Support in South Wales

IT Support
Salary Histogram in South Wales

Salary distribution for jobs citing IT Support in South Wales over the 6 months to 26 April 2024.

Salary histogram for IT Support in South Wales

IT Support
Job Locations in South Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the South Wales region over the 6 months to 26 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Cardiff +5 13 £26,000 -16.13% 2
Newport +7 3 £24,000 +2.13%
Glamorgan - 3 £30,000 - 2
Gwent - 1 - -
IT Support
Wales

IT Support Skill Set
Top 30 Co-occurring Skills and Capabilities in South Wales

For the 6 months to 26 April 2024, IT Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South Wales region featuring IT Support in the job title.

1 10 (50.00%) Microsoft 365
1 10 (50.00%) Social Skills
2 9 (45.00%) Windows
2 9 (45.00%) SLA
2 9 (45.00%) Microsoft
3 8 (40.00%) Active Directory
4 6 (30.00%) Customer Service
5 5 (25.00%) Continuous Improvement
5 5 (25.00%) Windows 10
5 5 (25.00%) Manufacturing
5 5 (25.00%) Microsoft Exchange
6 4 (20.00%) Problem-Solving
6 4 (20.00%) Azure
7 3 (15.00%) Incident Management
7 3 (15.00%) Asset Management
7 3 (15.00%) Entra ID
7 3 (15.00%) Microsoft Office
7 3 (15.00%) ITIL
7 3 (15.00%) Advertising
7 3 (15.00%) Service Delivery
8 2 (10.00%) VoIP
8 2 (10.00%) DHCP
8 2 (10.00%) DNS
8 2 (10.00%) Business Intelligence
8 2 (10.00%) Internet
8 2 (10.00%) Driving Licence
8 2 (10.00%) Apple iOS
8 2 (10.00%) Power Platform
8 2 (10.00%) Power BI
8 2 (10.00%) Windows Server

IT Support Skill Set
Co-occurring Skills and Capabilities in South Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (25.00%) Microsoft Exchange
Applications
1 3 (15.00%) Microsoft Office
Business Applications
1 1 (5.00%) Dynamics AX
Cloud Services
1 10 (50.00%) Microsoft 365
2 4 (20.00%) Azure
3 3 (15.00%) Entra ID
4 2 (10.00%) Power Platform
5 1 (5.00%) Mimecast
Communications & Networking
1 2 (10.00%) DHCP
1 2 (10.00%) DNS
1 2 (10.00%) Internet
1 2 (10.00%) VoIP
2 1 (5.00%) LAN
2 1 (5.00%) WAN
Database & Business Intelligence
1 2 (10.00%) Power BI
General
1 10 (50.00%) Social Skills
2 5 (25.00%) Manufacturing
3 3 (15.00%) Advertising
Miscellaneous
1 2 (10.00%) Driving Licence
1 2 (10.00%) Self-Motivation
2 1 (5.00%) Hybrid Cloud
2 1 (5.00%) Life Science
2 1 (5.00%) Onboarding
2 1 (5.00%) Virtual Team
Operating Systems
1 9 (45.00%) Windows
2 5 (25.00%) Windows 10
3 2 (10.00%) Apple iOS
3 2 (10.00%) Windows Server
4 1 (5.00%) Android
4 1 (5.00%) Linux
4 1 (5.00%) Mac OS
4 1 (5.00%) Unix
4 1 (5.00%) Windows Server 2019
Processes & Methodologies
1 6 (30.00%) Customer Service
2 5 (25.00%) Continuous Improvement
3 4 (20.00%) Problem-Solving
4 3 (15.00%) Asset Management
4 3 (15.00%) Incident Management
4 3 (15.00%) ITIL
4 3 (15.00%) Service Delivery
5 2 (10.00%) Brand Management
5 2 (10.00%) Business Intelligence
5 2 (10.00%) Mathematics
5 2 (10.00%) Time Management
6 1 (5.00%) Agile
6 1 (5.00%) ERP
6 1 (5.00%) ITSM
6 1 (5.00%) Kalman Filter
6 1 (5.00%) Mentoring
6 1 (5.00%) Migration
6 1 (5.00%) Performance Management
6 1 (5.00%) Project Management
6 1 (5.00%) Release Management
Quality Assurance & Compliance
1 9 (45.00%) SLA
2 2 (10.00%) ISO/IEC 27001
System Software
1 8 (40.00%) Active Directory
Systems Management
1 1 (5.00%) Microsoft Intune
1 1 (5.00%) PaperCut
1 1 (5.00%) SCCM
Vendors
1 9 (45.00%) Microsoft
2 1 (5.00%) Canon
2 1 (5.00%) Dell
2 1 (5.00%) Meraki
2 1 (5.00%) Veeam