The table below looks at the statistics for Service Delivery skills in IT jobs advertised for the South Wales region. Included is a guide to the average salaries offered in IT jobs that have cited Service Delivery over the 3 months to 20 November 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
20 Nov 2014
Same period 2013 Same period 2012
Services Delivery
Rank 41 84 67
Rank change year-on-year
+43 -17
Permanent jobs citing Service Delivery 50 19 22
As % of all permanent IT jobs located in South Wales 4.52% 1.62% 2.45%
As % of the Processes & Methodologies category 5.93% 1.98% 3.58%
Number of salaries quoted 42 15 17
Average salary £42,500 £40,000 £45,000
Average salary % change year-on-year
+6.25% -11.11%
90% offered a salary of more than £21,900 £28,000 £34,000
10% offered a salary of more than £52,500 £47,752 £68,500
UK excluding London average salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%
Service Delivery
Wales

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the South Wales region.

Processes & Methodologies Category
South Wales
Permanent IT job ads with a match in the
Processes & Methodologies category
843 961 614
As % of all permanent IT jobs located in South Wales 76.29% 81.86% 68.30%
Number of salaries quoted 720 859 575
Average salary £37,000 £37,500 £35,000
Average salary % change year-on-year
-1.33% +7.14%
90% offered a salary of more than £27,500 £27,500 £28,000
10% offered a salary of more than £52,500 £50,000 £55,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Service Delivery
Jobs Demand Trend in South Wales

This chart provides a 3-month moving total of permanent IT jobs citing Service Delivery across the South Wales region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in South Wales

Service Delivery
Salary Trend in South Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery across the South Wales region.

Service Delivery Salary Trend in South Wales

Service Delivery
Salary Histogram in South Wales

This chart provides a salary histogram for IT jobs citing Service Delivery across the South Wales region over the 3 months to 20 November 2014.

Service Delivery Salary Histogram in South Wales

Service Delivery
Job Locations in South Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Delivery within the South Wales region over the 3 months to 20 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cardiff +17 27 £40,000 -5.88% 4
Newport +34 17 £48,750 +18.90% 2
Neath Port Talbot - 4 £32,000 -
Bridgend - 1 £21,500 -
Service Delivery
Wales

Service Delivery
Top 30 Related IT Skills in South Wales

For the 6 months to 20 November 2014, IT jobs across the South Wales region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery.

1 49 (62.03%) ITIL
2 30 (37.97%) SLA
3 20 (25.32%) Service Management
3 20 (25.32%) Microsoft
4 15 (18.99%) SQL
5 14 (17.72%) Incident Management
5 14 (17.72%) Degree
5 14 (17.72%) Mentoring
6 13 (16.46%) Change Management
6 13 (16.46%) WAN
7 12 (15.19%) MS Excel
7 12 (15.19%) LAN
7 12 (15.19%) Coaching
7 12 (15.19%) Problem Management
7 12 (15.19%) SC Cleared
7 12 (15.19%) Security Cleared
8 11 (13.92%) Cisco Nexus
8 11 (13.92%) Cisco
8 11 (13.92%) CCNP
8 11 (13.92%) CCNA
8 11 (13.92%) Cisco Certification
8 11 (13.92%) CheckPoint
8 11 (13.92%) Disaster Recovery
8 11 (13.92%) Firewall
8 11 (13.92%) Wireless
9 10 (12.66%) VMware
10 9 (11.39%) Network Management
10 9 (11.39%) Security Management
10 9 (11.39%) MS PowerPoint
11 8 (10.13%) Finance

Service Delivery
Top Related IT Skills in South Wales by Category

For the 6 months to 20 November 2014, IT jobs across the South Wales region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 2 (2.53%) SharePoint
1 2 (2.53%) CMS
1 2 (2.53%) SharePoint 2010
1 2 (2.53%) Lync
Applications
1 12 (15.19%) MS Excel
2 9 (11.39%) MS PowerPoint
3 5 (6.33%) MS Office
Cloud Services
1 4 (5.06%) Microsoft Azure
1 4 (5.06%) Office 365
2 2 (2.53%) IaaS
Communications & Networking
1 13 (16.46%) WAN
2 12 (15.19%) LAN
3 11 (13.92%) Firewall
3 11 (13.92%) Wireless
3 11 (13.92%) Cisco Nexus
4 5 (6.33%) VPN
5 4 (5.06%) DNS
5 4 (5.06%) VoIP
5 4 (5.06%) DHCP
6 2 (2.53%) Intranet
6 2 (2.53%) MPLS
6 2 (2.53%) Cisco ASA
6 2 (2.53%) Wireshark
7 1 (1.27%) Network Security
7 1 (1.27%) Internet
Database & Business Intelligence
1 2 (2.53%) SQL Server
1 2 (2.53%) Relational Database
Development Applications
1 1 (1.27%) JIRA
General
1 8 (10.13%) Finance
2 5 (6.33%) Welsh Language
3 4 (5.06%) Manufacturing
4 1 (1.27%) Advertising
Job Titles
1 41 (51.90%) Service Manager
2 24 (30.38%) Services Delivery Manager
2 24 (30.38%) Delivery Manager
3 11 (13.92%) Network Engineer
4 10 (12.66%) Customer Services Manager
5 9 (11.39%) Senior Network Engineer
6 8 (10.13%) Analyst
7 5 (6.33%) Senior Manager
7 5 (6.33%) Team Leader
7 5 (6.33%) Support Manager
7 5 (6.33%) Service Support Manager
7 5 (6.33%) Senior Service Manager
7 5 (6.33%) Senior Services Delivery Manager
7 5 (6.33%) Service Desk Manager
8 4 (5.06%) Development Team Leader
9 3 (3.80%) IT Project Manager
9 3 (3.80%) Project Manager
9 3 (3.80%) Developer
9 3 (3.80%) Support Analyst
9 3 (3.80%) Systems Administrator
Libraries, Frameworks & Software Standards
1 6 (7.59%) HTML
2 3 (3.80%) .NET
2 3 (3.80%) .NET Framework
3 2 (2.53%) CSS
3 2 (2.53%) XML
Miscellaneous
1 8 (10.13%) Life Science
2 4 (5.06%) Analytical Skills
2 4 (5.06%) Data Structures
2 4 (5.06%) Management Information System
3 3 (3.80%) EPoS
4 2 (2.53%) Performance Metrics
5 1 (1.27%) Fat Client
5 1 (1.27%) Thin Client
5 1 (1.27%) Data Protection Act
5 1 (1.27%) SCADA
5 1 (1.27%) Client/Server
Operating Systems
1 8 (10.13%) Windows
2 3 (3.80%) UNIX
3 1 (1.27%) Linux
Processes & Methodologies
1 49 (62.03%) ITIL
2 20 (25.32%) Service Management
3 14 (17.72%) Incident Management
3 14 (17.72%) Mentoring
4 13 (16.46%) Change Management
5 12 (15.19%) Problem Management
5 12 (15.19%) Coaching
6 11 (13.92%) Disaster Recovery
7 9 (11.39%) Security Management
7 9 (11.39%) Network Management
8 7 (8.86%) Business Continuity Planning
8 7 (8.86%) BCP
8 7 (8.86%) Business Continuity
9 6 (7.59%) Project Management
9 6 (7.59%) Line Management
10 5 (6.33%) Capacity Planning
10 5 (6.33%) Scrum
10 5 (6.33%) Agile Software Development
11 4 (5.06%) Validation
11 4 (5.06%) People Management
Programming Languages
1 15 (18.99%) SQL
2 5 (6.33%) Java
3 4 (5.06%) RPG
4 2 (2.53%) PowerShell
4 2 (2.53%) VB.NET
4 2 (2.53%) JavaScript
4 2 (2.53%) PHP
4 2 (2.53%) C#
5 1 (1.27%) C
5 1 (1.27%) Fortran
Qualifications
1 14 (17.72%) Degree
2 12 (15.19%) SC Cleared
2 12 (15.19%) Security Cleared
3 11 (13.92%) CCNP
3 11 (13.92%) CCNA
3 11 (13.92%) Cisco Certification
4 6 (7.59%) ITIL Certification
5 2 (2.53%) MCTS
5 2 (2.53%) ITIL Foundation Certificate
5 2 (2.53%) Microsoft Certification
5 2 (2.53%) MCP
5 2 (2.53%) MCSA
6 1 (1.27%) ISEB
6 1 (1.27%) CISSP
6 1 (1.27%) ISTQB Foundation Certification
6 1 (1.27%) ISTQB
6 1 (1.27%) Six Sigma Master Black Belt
6 1 (1.27%) Six Sigma Black Belt
Quality Assurance & Compliance
1 30 (37.97%) SLA
System Software
1 5 (6.33%) Active Directory
2 4 (5.06%) Hyper-V
3 2 (2.53%) vSphere
3 2 (2.53%) ProxySG
3 2 (2.53%) VMware Infrastructure
4 1 (1.27%) VirtualBox
Systems Management
1 4 (5.06%) WSUS
2 2 (2.53%) SCCM
2 2 (2.53%) SCOM
Vendors
1 20 (25.32%) Microsoft
2 11 (13.92%) CheckPoint
2 11 (13.92%) Cisco
3 10 (12.66%) VMware
4 4 (5.06%) SolarWinds
5 3 (3.80%) Citrix
6 2 (2.53%) Juniper
6 2 (2.53%) NetApp
6 2 (2.53%) HP
6 2 (2.53%) Dell
6 2 (2.53%) Mitel
6 2 (2.53%) Blue Coat
6 2 (2.53%) Remedy
6 2 (2.53%) McAfee
7 1 (1.27%) T-Plan
Newport, Gwent
CPS Group UK
Salary: £42000 - £50000 per annum + Training & Generous Benefits Package
Posted: 2 days ago
Cardiff, South Glamorgan
Natural Resources Wales
Salary: From £31,000 to £33,000 per annum (37 hours per week)
Posted: 13 days ago
Cardiff, South Glamorgan
Natural Resources Wales
Salary: From £31,000 to £33,000 per annum (37 hours per week)
Posted: 13 days ago
Newport
Huxley Banking & Financial Services
Salary: £40000 - £45000 per annum + competitive
Posted: 17 days ago