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This section looks at the demand for the Technical Support role in IT jobs within the Surrey region compared to all other Job Titles we currently track. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 25 July 2008 with a comparison to the same period last year.

LinkTechnical Support
Location
3 months to 25 Jul 2008Same period last year
Rank144139
Rank change on same period last yearDown-5
Matching permanent IT job ads97140
As % of all UK permanent IT job ads sampled0.051 %0.057 %
As % of the category below1.171 %1.360 %
Salaries quoted82113
Average minimum salary£31,105£28,743
Average salary£32,895£31,861
% change on same period last year+3.24 %
Average maximum salary£34,686£34,978
UK excluding London average salary£29,801£27,977
% change on same period last year+6.51 %
Surrey IT Job Market, Job TitlesJob Titles
Surrey
Matching permanent IT job ads828010291
As % of all UK permanent IT job ads sampled4.371 %4.214 %
Salaries quoted63808629
Average minimum salary£36,718£38,391
Average salary£40,010£41,920
% change on same period last year-4.55 %
Average maximum salary£43,302£45,448
UK excluding London average salary£38,197£39,483
% change on same period last year-3.25 %
Technical Support South EastTechnical Support
South East

Technical Support
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of permanent IT jobs citing Technical Support across the Surrey region as a proportion of the total demand within the Job Titles category.

Surrey Technical Support Demand Trend

Technical Support
Salary Trend

The chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Surrey region.

Surrey Technical Support Salary Trend

Technical Support
Salary Histogram

The chart provides a salary histogram for IT jobs citing Technical Support across the Surrey region over the 3 months to 25 July 2008.

Surrey Technical Support Salary Histogram

Technical Support
Job Locations

This section looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the Surrey region over the 3 months to 25 July 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

LocationRank Change
on Same Period
Last Last
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
GuildfordUp+3816£31,375+15.77 %
EghamDown-56£27,375-0.45 %
ChertseyDown-26£33,667+49.62 %
CamberleyUp+215£50,000+34.61 %
RedhillUp+35£30,600-12.57 %
StainesDown-224£21,750-39.30 %
EpsomNew entry-4£27,875-
WokingDown-134£32,125+23.55 %
LeatherheadNew entry-2£25,000-
FarnhamDown-261£28,000+55.55 %
WeybridgeDown-31£30,000+33.33 %
ReigateNew entry-1£25,000-
Technical Support South EastTechnical Support
South East

Technical Support
Top 30 Related IT Skills

For the 6 months to 25 July 2008, IT jobs across the Surrey region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1147 (52.13 %)Windows
283 (29.43 %)Microsoft
356 (19.86 %)MS Exchange
356 (19.86 %)SQL
356 (19.86 %)SQL Server
453 (18.79 %)Active Directory
548 (17.02 %)Finance
643 (15.25 %)Degree
740 (14.18 %)Microsoft Certification
836 (12.77 %)TCP/IP
934 (12.06 %)MS Excel
1032 (11.35 %)Citrix
1130 (10.64 %)UNIX
1130 (10.64 %)Internet
1130 (10.64 %)Exchange Server 2003
1228 (9.929 %)Windows 2000
1327 (9.574 %)MCSE
1426 (9.220 %)Wireless
1426 (9.220 %)Exchange Server 2000
1525 (8.865 %)Windows NT
1525 (8.865 %)Oracle
1623 (8.156 %)Windows Server 2003
1623 (8.156 %)German Language
1722 (7.801 %)Blackberry
1819 (6.738 %)Java
1819 (6.738 %)C
1819 (6.738 %)Linux
1819 (6.738 %)DNS
1918 (6.383 %)HP
1918 (6.383 %)Windows XP

Technical Support
Top Related IT Skills by Category

For the 6 months to 25 July 2008, IT jobs across the Surrey region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Surrey IT Job Market, Application DevelopmentApplication Development
19 (3.191 %)WAP
28 (2.837 %)WebServices
37 (2.482 %).NET
46 (2.128 %)J2EE
46 (2.128 %)COM+
46 (2.128 %)WebSphere
54 (1.418 %)HTML
54 (1.418 %)XML
63 (1.064 %)ASP
71 (0.355 %)SOAP
71 (0.355 %)DOM
71 (0.355 %)J2SE
71 (0.355 %).NET Framework
71 (0.355 %)Application Packaging
Surrey IT Job Market, Application PlatformsApplication Platforms
156 (19.86 %)MS Exchange
230 (10.64 %)Exchange Server 2003
326 (9.220 %)Exchange Server 2000
418 (6.383 %)Blackberry Enterprise Server
517 (6.028 %)IIS
614 (4.965 %)Lotus Notes
78 (2.837 %)Lotus Domino
85 (1.773 %)FormScape
94 (1.418 %)SharePoint
103 (1.064 %)MQSeries
103 (1.064 %)SAS
103 (1.064 %)Apache
112 (0.709 %)JBoss
112 (0.709 %)WebSphere Application Server
112 (0.709 %)WebLogic
112 (0.709 %)GroupWise
121 (0.355 %)BizTalk Server
121 (0.355 %)Tomcat
Surrey IT Job Market, ApplicationsApplications
134 (12.06 %)MS Excel
215 (5.319 %)MS Office
33 (1.064 %)MS Visio
41 (0.355 %)MS Project
Surrey IT Job Market, Business ApplicationsBusiness Applications
11 (0.355 %)Oracle Applications
Surrey IT Job Market, Communications & NetworkingCommunications & Networking
136 (12.77 %)TCP/IP
230 (10.64 %)Internet
326 (9.220 %)Wireless
419 (6.738 %)DNS
517 (6.028 %)Firewall
616 (5.674 %)WAN
714 (4.965 %)FTP
714 (4.965 %)HTTP
812 (4.255 %)VPN
812 (4.255 %)LAN
911 (3.901 %)GPRS
911 (3.901 %)GSM
911 (3.901 %)3G
1010 (3.546 %)SMTP
119 (3.191 %)POP3
128 (2.837 %)DHCP
136 (2.128 %)HTTPS
136 (2.128 %)TELNET
136 (2.128 %)SAN
136 (2.128 %)Network Security
Surrey IT Job Market, Database & Business IntelligenceDatabase & Business Intelligence
156 (19.86 %)SQL Server
210 (3.546 %)SQL Server 2000
39 (3.191 %)SQL Server 2005
45 (1.773 %)BusinessObjects
45 (1.773 %)RDBMS
53 (1.064 %)Datawarehouse
53 (1.064 %)Crystal Reports
62 (0.709 %)DB2
62 (0.709 %)MS Access
62 (0.709 %)Oracle 10g
62 (0.709 %)SAP BI
62 (0.709 %)BusinessObjects Web Intelligence
62 (0.709 %)SQL Server 7
71 (0.355 %)Siebel EIM
71 (0.355 %)DataStage
71 (0.355 %)Oracle 8/8i
71 (0.355 %)Oracle 9i
Surrey IT Job Market, Development ApplicationsDevelopment Applications
17 (2.482 %)Visual Studio
23 (1.064 %)MSI
31 (0.355 %)InstallShield
31 (0.355 %)FrontPage
31 (0.355 %)TestDirector
Surrey IT Job Market, GeneralGeneral
148 (17.02 %)Finance
218 (6.383 %)Telecoms
218 (6.383 %)Insurance
314 (4.965 %)Education
47 (2.482 %)Electronics
47 (2.482 %)Pensions
55 (1.773 %)Front Office
55 (1.773 %)Retail
64 (1.418 %)Manufacturing
64 (1.418 %)Banking
73 (1.064 %)Health
73 (1.064 %)Back Office
73 (1.064 %)Financial Institution
82 (0.709 %)Automotive
82 (0.709 %)Investment Banking
91 (0.355 %)Local Government
91 (0.355 %)Publishing
91 (0.355 %)Construction
91 (0.355 %)Electric
91 (0.355 %)Government
Surrey IT Job Market, MiscellaneousMiscellaneous
123 (8.156 %)German Language
222 (7.801 %)Blackberry
316 (5.674 %)Computer Science
415 (5.319 %)Client/Server
59 (3.191 %)Streaming Video
67 (2.482 %)Italian Language
76 (2.128 %)French Language
76 (2.128 %)Spanish Language
76 (2.128 %)Clustering
85 (1.773 %)AS400
93 (1.064 %)Mainframe
93 (1.064 %)Management Information System
101 (0.355 %)EPoS
101 (0.355 %)Thin Client
101 (0.355 %)Credit Derivative
101 (0.355 %)Derivative
101 (0.355 %)Mathematics
101 (0.355 %)Physics
101 (0.355 %)Fat Client
101 (0.355 %)Japanese Language
Surrey IT Job Market, Operating SystemsOperating Systems
1147 (52.13 %)Windows
230 (10.64 %)UNIX
328 (9.929 %)Windows 2000
425 (8.865 %)Windows NT
523 (8.156 %)Windows Server 2003
619 (6.738 %)Linux
718 (6.383 %)Windows XP
85 (1.773 %)Solaris
85 (1.773 %)NetWare
93 (1.064 %)OS/400
93 (1.064 %)AIX
93 (1.064 %)HPUX
101 (0.355 %)VMS
101 (0.355 %)OpenVMS
101 (0.355 %)FreeBSD
101 (0.355 %)Mac OS X
101 (0.355 %)SUSE
101 (0.355 %)Debian
Surrey IT Job Market, Processes & MethodologiesProcesses & Methodologies
112 (4.255 %)ITIL
210 (3.546 %)Configuration Management
39 (3.191 %)Business Intelligence
48 (2.837 %)EAI
57 (2.482 %)CRM
66 (2.128 %)Project Management
66 (2.128 %)Service Delivery
74 (1.418 %)Disaster Recovery
74 (1.418 %)Service Management
74 (1.418 %)B2B
74 (1.418 %)SOA
74 (1.418 %)Asset Management
74 (1.418 %)Content Management
74 (1.418 %)Document Management
74 (1.418 %)Performance Management
83 (1.064 %)Investment Management
83 (1.064 %)ERP
83 (1.064 %)CAD
92 (0.709 %)Change Management
92 (0.709 %)PLM
Surrey IT Job Market, Programming LanguagesProgramming Languages
156 (19.86 %)SQL
219 (6.738 %)C
219 (6.738 %)Java
317 (6.028 %)C++
48 (2.837 %)C#
56 (2.128 %)VB
64 (1.418 %)JavaScript
64 (1.418 %)VBScript
73 (1.064 %)Shell Script
73 (1.064 %)VB6
82 (0.709 %)PL/SQL
82 (0.709 %)VB.NET
82 (0.709 %)VBA
91 (0.355 %)Python
Surrey IT Job Market, QualificationsQualifications
143 (15.25 %)Degree
240 (14.18 %)Microsoft Certification
327 (9.574 %)MCSE
417 (6.028 %)MCP
514 (4.965 %)MCSA
612 (4.255 %)Cisco Certification
79 (3.191 %)CCNP
79 (3.191 %)CCNA
88 (2.837 %)CCA
88 (2.837 %)Citrix Certification
91 (0.355 %)CCEA
91 (0.355 %)CCDP
91 (0.355 %)CCSP
91 (0.355 %)HNC
91 (0.355 %)ITIL Certification
91 (0.355 %)ACDT
91 (0.355 %)ACPT
91 (0.355 %)MCTS
Surrey IT Job Market, Quality Assurance & ComplianceQuality Assurance & Compliance
112 (4.255 %)QA
24 (1.418 %)SLA
31 (0.355 %)Basel II
Surrey IT Job Market, System SoftwareSystem Software
153 (18.79 %)Active Directory
25 (1.773 %)ISA Server
32 (0.709 %)Backup Exec
32 (0.709 %)BlackBerry Internet Service
41 (0.355 %)VMware Infrastructure
41 (0.355 %)Terminal Server
41 (0.355 %)Terminal Services
Surrey IT Job Market, Systems ManagementSystems Management
112 (4.255 %)Systems Management Server (SMS)
210 (3.546 %)OpenView
38 (2.837 %)BMC PATROL
47 (2.482 %)MOM
56 (2.128 %)BMC Performance Manager
65 (1.773 %)OVPM
74 (1.418 %)Tivoli
82 (0.709 %)OVSD
82 (0.709 %)ServiceCenter
91 (0.355 %)Windows Storage Server
91 (0.355 %)Norton AntiVirus
91 (0.355 %)DameWare
Surrey IT Job Market, VendorsVendors
183 (29.43 %)Microsoft
232 (11.35 %)Citrix
325 (8.865 %)Oracle
418 (6.383 %)HP
514 (4.965 %)Lotus
611 (3.901 %)VMware
79 (3.191 %)BMC
79 (3.191 %)Cisco
87 (2.482 %)IBM
87 (2.482 %)NetIQ
96 (2.128 %)SAP
105 (1.773 %)Business Objects
105 (1.773 %)Intel
114 (1.418 %)Apple
114 (1.418 %)Sage
114 (1.418 %)3Com
123 (1.064 %)Applix
123 (1.064 %)Hyperion
123 (1.064 %)Novell
123 (1.064 %)Teradata
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