The table below looks at the statistics for SLA skills in IT jobs advertised for the Tyne and Wear region. Included is a guide to the salaries offered in IT jobs that have cited SLA over the 3 months to 8 December 2016 with a comparison to the same period over the previous 2 years.

3 months to
8 Dec 2016
Same period 2015 Same period 2014
Service Level Agreement (SLA)
Rank 35 58 57
Rank change year-on-year
+23 -1
Permanent jobs citing SLA 34 7 14
As % of all permanent IT jobs located in Tyne and Wear 6.30% 1.53% 2.25%
As % of the Quality Assurance & Compliance category 56.67% 14.00% 23.33%
Number of salaries quoted 22 5 12
Median salary £27,500 £32,500 £26,750
Median salary % change year-on-year
-15.38% +21.49%
90% offered a salary of more than £20,910 £19,500 £23,040
10% offered a salary of more than £36,750 £33,400 £41,750
UK excluding London median salary £35,000 £36,500 £33,000
% change year-on-year
-4.10% +10.60%
SLA
North East

The following table is for comparison with the above and provides statistics for the entire Quality Assurance & Compliance category in permanent jobs advertised in the Tyne and Wear region.

Quality Assurance & Compliance Category
Tyne and Wear
Permanent IT job ads with a match in the
Quality Assurance & Compliance category
60 50 60
As % of all permanent IT jobs located in Tyne and Wear 11.11% 10.92% 9.65%
Number of salaries quoted 46 37 55
Median salary £31,635 £38,500 £45,000
Median salary % change year-on-year
-17.83% -14.44%
90% offered a salary of more than £21,700 £26,050 £29,300
10% offered a salary of more than £45,000 £50,000 £55,000
UK excluding London median salary £44,500 £44,000 £41,500
% change year-on-year
+1.13% +6.02%

SLA
Jobs Demand Trend in Tyne and Wear

The demand trend of job ads across the Tyne and Wear region citing SLA as a proportion of all IT jobs with a match in the Quality Assurance & Compliance category.

SLA Jobs Demand Trend in Tyne and Wear

SLA
Salary Trend in Tyne and Wear

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA across the Tyne and Wear region.

SLA Salary Trend in Tyne and Wear

SLA
Salary Histogram in Tyne and Wear

This chart provides a salary histogram for IT jobs citing SLA across the Tyne and Wear region over the 3 months to 8 December 2016.

SLA Salary Histogram in Tyne and Wear

SLA
Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Tyne and Wear region over the 3 months to 8 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newcastle upon Tyne +28 27 £27,500 -15.38% 1
Jarrow -1 2 £20,900 -
Gateshead -2 1 £21,000 -6.66%
SLA
North East

SLA
Top 30 Related IT Skills in Tyne and Wear

For the 6 months to 8 December 2016, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Tyne and Wear region with a requirement for SLA.

1 34 (66.67%) ITIL
2 27 (52.94%) Windows
3 24 (47.06%) Microsoft
4 14 (27.45%) Unix
5 13 (25.49%) Finance
6 12 (23.53%) Service Delivery
6 12 (23.53%) Incident Management
6 12 (23.53%) AIX
6 12 (23.53%) SQL
7 11 (21.57%) Solaris
7 11 (21.57%) MS Excel
8 10 (19.61%) Linux
8 10 (19.61%) ITIL Certification
8 10 (19.61%) Analytical Skills
9 8 (15.69%) DevOps
9 8 (15.69%) Degree
9 8 (15.69%) Red Hat
9 8 (15.69%) Active Directory
9 8 (15.69%) SQL Server
10 6 (11.76%) Windows Server
10 6 (11.76%) Case Management
10 6 (11.76%) Escalation Management
10 6 (11.76%) Virtual Team
10 6 (11.76%) ServiceNow
10 6 (11.76%) Capacity Management
10 6 (11.76%) Pega
10 6 (11.76%) Data Management
10 6 (11.76%) Content Management
10 6 (11.76%) EMC
10 6 (11.76%) Documentum

SLA
Top Related IT Skills in Tyne and Wear by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (11.76%) Documentum
2 2 (3.92%) IIS
2 2 (3.92%) MS Exchange
2 2 (3.92%) WebSphere
3 1 (1.96%) Exchange Server 2003
3 1 (1.96%) Exchange Server 2013
Applications
1 11 (21.57%) MS Excel
2 5 (9.80%) MS Office
2 5 (9.80%) MS PowerPoint
3 1 (1.96%) MS Visio
Cloud Services
1 2 (3.92%) IaaS
1 2 (3.92%) PaaS
1 2 (3.92%) SaaS
Communications & Networking
1 4 (7.84%) Firewall
2 3 (5.88%) DHCP
2 3 (5.88%) DNS
2 3 (5.88%) SAN
3 2 (3.92%) POP3
3 2 (3.92%) Remote Desktop
3 2 (3.92%) SMTP
3 2 (3.92%) VoIP
4 1 (1.96%) Internet
Database & Business Intelligence
1 8 (15.69%) SQL Server
2 2 (3.92%) BusinessObjects
2 2 (3.92%) MS Access
2 2 (3.92%) Power BI
2 2 (3.92%) PowerPivot
2 2 (3.92%) SQL Server Reporting Services
General
1 13 (25.49%) Finance
2 4 (7.84%) Back Office
2 4 (7.84%) Military
3 3 (5.88%) Banking
4 1 (1.96%) Billing
4 1 (1.96%) Financial Institution
4 1 (1.96%) Telecoms
Job Titles
1 13 (25.49%) Analyst
2 12 (23.53%) Support Analyst
3 10 (19.61%) Administrator
3 10 (19.61%) Systems Administrator
4 9 (17.65%) IT Support
5 8 (15.69%) Linux Administrator
5 8 (15.69%) Linux Systems Administrator
6 7 (13.73%) IT Analyst
6 7 (13.73%) IT Support Analyst
6 7 (13.73%) Support Engineer
7 5 (9.80%) 2nd Line Support
7 5 (9.80%) Applications Support
7 5 (9.80%) Applications Support Analyst
8 4 (7.84%) Consultant
8 4 (7.84%) Graduate
8 4 (7.84%) Graduate Consultant
8 4 (7.84%) Graduate Software Consultant
8 4 (7.84%) Graduate Support Consultant
8 4 (7.84%) Software Consultant
8 4 (7.84%) Support Consultant
Libraries, Frameworks & Software Standards
1 4 (7.84%) ODBC
2 2 (3.92%) .NET
2 2 (3.92%) ASP.NET
Miscellaneous
1 10 (19.61%) Analytical Skills
2 6 (11.76%) Virtual Team
3 3 (5.88%) Blackberry
3 3 (5.88%) iPhone
4 2 (3.92%) Ergonomics
4 2 (3.92%) Tandem
5 1 (1.96%) Management Information System
5 1 (1.96%) Mathematics
Operating Systems
1 27 (52.94%) Windows
2 14 (27.45%) Unix
3 12 (23.53%) AIX
4 11 (21.57%) Solaris
5 10 (19.61%) Linux
6 6 (11.76%) Windows Server
7 5 (9.80%) Windows 7
8 4 (7.84%) Windows XP
9 2 (3.92%) Windows 2000
10 1 (1.96%) Android
10 1 (1.96%) Windows 10
10 1 (1.96%) Windows Server 2003
10 1 (1.96%) Windows Server 2008
10 1 (1.96%) Windows Server 2012
10 1 (1.96%) Windows Vista
Processes & Methodologies
1 34 (66.67%) ITIL
2 12 (23.53%) Incident Management
2 12 (23.53%) Service Delivery
3 8 (15.69%) DevOps
4 6 (11.76%) Capacity Management
4 6 (11.76%) Case Management
4 6 (11.76%) Content Management
4 6 (11.76%) Data Management
4 6 (11.76%) Escalation Management
5 5 (9.80%) Project Management
6 4 (7.84%) Change Management
6 4 (7.84%) Data Analysis
6 4 (7.84%) Investment Management
6 4 (7.84%) Problem Management
7 3 (5.88%) Asset Management
7 3 (5.88%) Service Management
8 2 (3.92%) Agile Software Development
8 2 (3.92%) Business Intelligence
8 2 (3.92%) PRINCE2
8 2 (3.92%) Quality Management
Programming Languages
1 12 (23.53%) SQL
2 2 (3.92%) VB
2 2 (3.92%) VB.NET
Qualifications
1 10 (19.61%) ITIL Certification
2 8 (15.69%) Degree
3 5 (9.80%) MCP
3 5 (9.80%) Security Cleared
4 2 (3.92%) CCNA
4 2 (3.92%) Cisco Certification
4 2 (3.92%) ITIL Foundation Certificate
5 1 (1.96%) AAT
5 1 (1.96%) MCDST
5 1 (1.96%) MCITP
5 1 (1.96%) MCSA
5 1 (1.96%) Microsoft Certification
Quality Assurance & Compliance
1 2 (3.92%) QA
System Software
1 8 (15.69%) Active Directory
2 3 (5.88%) VMware Infrastructure
3 2 (3.92%) Firmware
3 2 (3.92%) Virtual Desktop
4 1 (1.96%) VMware ESX
Systems Management
1 2 (3.92%) Systems Management Server (SMS)
Vendors
1 24 (47.06%) Microsoft
2 8 (15.69%) Red Hat
3 6 (11.76%) EMC
3 6 (11.76%) Pega
3 6 (11.76%) ServiceNow
4 5 (9.80%) Cisco
5 4 (7.84%) Oracle
5 4 (7.84%) VMware
6 3 (5.88%) Citrix
7 2 (3.92%) Apple
7 2 (3.92%) SAP
8 1 (1.96%) Alcatel-Lucent
8 1 (1.96%) Bloomberg
8 1 (1.96%) Dell
8 1 (1.96%) Fidessa
8 1 (1.96%) HP
8 1 (1.96%) Huawei
8 1 (1.96%) NetApp
8 1 (1.96%) Nokia
8 1 (1.96%) Reuters
Newcastle Upon Tyne, Tyne and Wear
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