SLA Jobs in Tyne and Wear

Service Level Agreement (SLA)
North East > Tyne and Wear

The following table provides summary statistics for permanent job vacancies advertised in Tyne and Wear with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 28 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
28 Apr 2024
Same period 2023 Same period 2022
Rank 65 76 64
Rank change year-on-year +11 -12 +1
Permanent jobs citing SLA 34 16 34
As % of all permanent jobs advertised in Tyne and Wear 2.58% 1.74% 3.17%
As % of the Quality Assurance & Compliance category 13.44% 6.23% 15.67%
Number of salaries quoted 29 5 31
10th Percentile £21,500 £26,722 £19,313
25th Percentile £27,500 £27,500 £20,500
Median annual salary (50th Percentile) £35,000 £32,000 £23,000
Median % change year-on-year +9.38% +39.13% -22.03%
75th Percentile £43,750 £36,000 £30,875
90th Percentile £47,500 £37,650 £60,000
North East median annual salary £35,000 £36,000 £30,750
% change year-on-year -2.78% +17.07% +1.65%

All Quality Assurance and Compliance Skills
Tyne and Wear

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Tyne and Wear with a requirement for quality assurance or compliance skills.

Permanent vacancies with a requirement for quality assurance or compliance skills 253 257 217
As % of all permanent jobs advertised in Tyne and Wear 19.17% 27.97% 20.20%
Number of salaries quoted 181 69 178
10th Percentile £32,500 £33,750 £22,500
25th Percentile £38,500 £42,125 £24,250
Median annual salary (50th Percentile) £46,968 £55,000 £38,500
Median % change year-on-year -14.60% +42.86% -3.75%
75th Percentile £62,500 £66,250 £52,500
90th Percentile £80,000 £80,750 £70,375
North East median annual salary £50,000 £47,586 £38,500
% change year-on-year +5.07% +23.60% -3.75%

SLA
Job Vacancy Trend in Tyne and Wear

Job postings citing SLA as a proportion of all IT jobs advertised in Tyne and Wear.

Job vacancy trend for SLA in Tyne and Wear

SLA
Salary Trend in Tyne and Wear

3-month moving average salary quoted in jobs citing SLA in Tyne and Wear.

Salary trend for SLA in Tyne and Wear

SLA
Salary Histogram in Tyne and Wear

Salary distribution for jobs citing SLA in Tyne and Wear over the 6 months to 28 April 2024.

Salary histogram for SLA in Tyne and Wear

SLA
Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Tyne and Wear region over the 6 months to 28 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Newcastle upon Tyne +11 25 £33,750 - 2
Gateshead +7 5 £33,000 +3.13% 2
Sunderland - 1 £42,500 -
SLA
North East

SLA
Co-occurring Skills and Capabilities in Tyne and Wear by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (11.76%) Microsoft Exchange
2 1 (2.94%) IIS
2 1 (2.94%) SharePoint
Applications
1 8 (23.53%) Microsoft Office
2 3 (8.82%) Spreadsheet
3 2 (5.88%) Microsoft Excel
4 1 (2.94%) Microsoft PowerPoint
Business Applications
1 2 (5.88%) Oracle ERP
Cloud Services
1 9 (26.47%) Azure
1 9 (26.47%) Microsoft 365
2 3 (8.82%) Google Workspace
3 2 (5.88%) AWS
4 1 (2.94%) Entra ID
4 1 (2.94%) Mimecast
Communications & Networking
1 5 (14.71%) Network Security
2 4 (11.76%) Firewall
3 3 (8.82%) LAN
3 3 (8.82%) NAS
3 3 (8.82%) SAN
3 3 (8.82%) WAN
3 3 (8.82%) WLAN
4 2 (5.88%) VPN
5 1 (2.94%) DHCP
5 1 (2.94%) DNS
5 1 (2.94%) Remote Desktop
5 1 (2.94%) TCP/IP
5 1 (2.94%) VoIP
Database & Business Intelligence
1 1 (2.94%) Amazon RDS
1 1 (2.94%) SQL Server
General
1 18 (52.94%) Social Skills
2 12 (35.29%) Analytical Skills
3 4 (11.76%) Organisational Skills
3 4 (11.76%) Retail
4 3 (8.82%) Law
5 2 (5.88%) Finance
5 2 (5.88%) Inclusion and Diversity
5 2 (5.88%) Police
5 2 (5.88%) Public Sector
6 1 (2.94%) Telecoms
Job Titles
1 7 (20.59%) Lead
1 7 (20.59%) Team Leader
2 6 (17.65%) Service Manager
3 5 (14.71%) Senior
4 4 (11.76%) Field Engineer
4 4 (11.76%) Field Hardware Engineer
4 4 (11.76%) Field Service Engineer
4 4 (11.76%) Field Service Hardware Engineer
4 4 (11.76%) Hardware Engineer
4 4 (11.76%) Senior Field Engineer
4 4 (11.76%) Senior Field Service Engineer
4 4 (11.76%) Senior Hardware Engineer
5 3 (8.82%) Analyst
5 3 (8.82%) Help Desk Engineer
5 3 (8.82%) IT Engineer
5 3 (8.82%) Network Engineer
5 3 (8.82%) Network Systems Engineer
5 3 (8.82%) Operations Manager
5 3 (8.82%) Systems Engineer
6 2 (5.88%) Help Desk Support
Miscellaneous
1 10 (29.41%) Self-Motivation
2 4 (11.76%) Driving Licence
2 4 (11.76%) EPoS
3 3 (8.82%) Replication
4 2 (5.88%) iPhone
5 1 (2.94%) Management Information System
Operating Systems
1 15 (44.12%) Windows
2 5 (14.71%) Windows Server
3 2 (5.88%) Unix
3 2 (5.88%) Windows 10
4 1 (2.94%) Windows Server 2016
Processes & Methodologies
1 24 (70.59%) Customer Service
2 19 (55.88%) ITIL
3 14 (41.18%) Incident Management
4 12 (35.29%) Problem-Solving
5 9 (26.47%) Facilities Management
5 9 (26.47%) Project Management
5 9 (26.47%) Service Management
6 7 (20.59%) Change Management
6 7 (20.59%) Problem Management
7 6 (17.65%) Configuration Management
7 6 (17.65%) Continuous Improvement
7 6 (17.65%) Performance Improvement
7 6 (17.65%) Roadmaps
7 6 (17.65%) Root Cause Analysis
7 6 (17.65%) Statistics
8 5 (14.71%) CRM
8 5 (14.71%) Customer Experience
8 5 (14.71%) Escalation Management
8 5 (14.71%) Quality Management
9 4 (11.76%) Cybersecurity
Programming Languages
1 2 (5.88%) SQL
Qualifications
1 6 (17.65%) Security Cleared
2 5 (14.71%) SC Cleared
3 3 (8.82%) Degree
3 3 (8.82%) DV Cleared
4 2 (5.88%) Azure Certification
5 1 (2.94%) ITIL Certification
System Software
1 9 (26.47%) Active Directory
2 5 (14.71%) Hyper-V
3 2 (5.88%) VMware Infrastructure
4 1 (2.94%) vSphere
Systems Management
1 1 (2.94%) Active Directory Federation Services
1 1 (2.94%) NetBackup
1 1 (2.94%) WSUS
Vendors
1 19 (55.88%) Microsoft
2 5 (14.71%) Cisco
2 5 (14.71%) VMware
3 4 (11.76%) Dell
3 4 (11.76%) HP
3 4 (11.76%) IBM
4 3 (8.82%) CheckPoint
5 2 (5.88%) Forcepoint
5 2 (5.88%) Nexthink
5 2 (5.88%) Oracle
5 2 (5.88%) ServiceNow
6 1 (2.94%) Citrix
6 1 (2.94%) SAP
6 1 (2.94%) Veritas