The first table below looks at the demand for SLA skills in IT jobs advertised for the Tyne and Wear region. Included is a guide to the average salaries offered in IT jobs that have cited SLA over the 3 months to 1 August 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Quality Assurance & Compliance category for the Tyne and Wear region.

Location
3 months to
1 Aug 2014
Same period 2013 Same period 2012
Service Level Agreement (SLA)
Rank 44 32 29
Rank change year-on-year
-12 -3
Permanent jobs citing SLA 18 32 31
As % of all permanent IT jobs located in Tyne and Wear 2.83% 6.10% 5.43%
As % of the Quality Assurance & Compliance category 41.86% 41.56% 52.54%
Number of salaries quoted 13 27 26
Average salary £24,500 £25,000 £36,000
Average salary % change year-on-year
-2.00% -30.55%
90% offered a salary of more than £24,000 £20,400 £26,000
10% offered a salary of more than £34,300 £47,000 £49,250
UK excluding London average salary £33,500 £37,000 £35,000
% change year-on-year
-9.45% +5.71%
Quality Assurance & Compliance Category
Tyne and Wear
Permanent IT job ads with a match in the
Quality Assurance & Compliance category
43 77 59
As % of all permanent IT jobs located in Tyne and Wear 6.76% 14.67% 10.33%
Number of salaries quoted 32 61 48
Average salary £30,000 £34,000 £37,500
Average salary % change year-on-year
-11.76% -9.33%
90% offered a salary of more than £24,000 £22,500 £26,000
10% offered a salary of more than £73,750 £55,900 £48,000
UK excluding London average salary £40,000 £40,000 £42,500
% change year-on-year
- -5.88%
SLA
North East

SLA
Jobs Demand Trend in Tyne and Wear

This chart provides a 3-month moving total of permanent IT jobs citing SLA across the Tyne and Wear region as a proportion of the total demand within the Quality Assurance & Compliance category.

SLA Jobs Demand Trend in Tyne and Wear

SLA
Salary Trend in Tyne and Wear

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA across the Tyne and Wear region.

SLA Salary Trend in Tyne and Wear

SLA
Salary Histogram in Tyne and Wear

This chart provides a salary histogram for IT jobs citing SLA across the Tyne and Wear region over the 3 months to 1 August 2014.

SLA Salary Histogram in Tyne and Wear

SLA
Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing SLA within the Tyne and Wear region over the 3 months to 1 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newcastle upon Tyne -5 13 £24,000 - 4
Sunderland -7 4 £27,500 -29.48%
Gateshead - 1 £36,000 - 1
SLA
North East

SLA
Top 30 Related IT Skills in Tyne and Wear

For the 6 months to 1 August 2014, IT jobs across the Tyne and Wear region citing SLA also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited SLA.

1 21 (77.78%) Windows
2 20 (74.07%) Linux
3 16 (59.26%) MS Excel
3 16 (59.26%) UNIX
3 16 (59.26%) TCP/IP
3 16 (59.26%) SAN
3 16 (59.26%) Windows Server 2003
3 16 (59.26%) Windows Server 2008
3 16 (59.26%) NAS
4 15 (55.56%) Hyper-V
4 15 (55.56%) Exchange Server 2010
4 15 (55.56%) Exchange Server 2007
4 15 (55.56%) iSCSI
4 15 (55.56%) VMware Infrastructure
4 15 (55.56%) VMware
4 15 (55.56%) VMware ESX
4 15 (55.56%) Exchange Server 2003
4 15 (55.56%) Symantec
4 15 (55.56%) DNS
4 15 (55.56%) DHCP
4 15 (55.56%) NFS
4 15 (55.56%) MS Exchange
5 13 (48.15%) German Language
6 12 (44.44%) Italian Language
6 12 (44.44%) French Language
7 5 (18.52%) ITIL
7 5 (18.52%) Microsoft
8 4 (14.81%) Mac OS X
8 4 (14.81%) Apple
8 4 (14.81%) Mathematics

SLA
Top Related IT Skills in Tyne and Wear by Category

For the 6 months to 1 August 2014, IT jobs across the Tyne and Wear region citing SLA also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited SLA. Up to 20 skills are shown per category.

Application Platforms
1 15 (55.56%) Exchange Server 2010
1 15 (55.56%) Exchange Server 2007
1 15 (55.56%) Exchange Server 2003
1 15 (55.56%) MS Exchange
2 1 (3.70%) SharePoint
2 1 (3.70%) IBM Notes
Applications
1 16 (59.26%) MS Excel
2 4 (14.81%) MS Office
Business Applications
1 1 (3.70%) Dynamics CRM
1 1 (3.70%) Dynamics AX
Communications & Networking
1 16 (59.26%) TCP/IP
1 16 (59.26%) SAN
1 16 (59.26%) NAS
2 15 (55.56%) iSCSI
2 15 (55.56%) DNS
2 15 (55.56%) DHCP
3 1 (3.70%) VoIP
Database & Business Intelligence
1 4 (14.81%) MySQL
General
1 13 (48.15%) German Language
2 12 (44.44%) Italian Language
2 12 (44.44%) French Language
3 4 (14.81%) Retail
4 1 (3.70%) Telecoms
4 1 (3.70%) Advertising
Job Titles
1 16 (59.26%) Support Engineer
2 5 (18.52%) Analyst
3 4 (14.81%) Systems Administrator
3 4 (14.81%) Support Analyst
3 4 (14.81%) Technical Support
3 4 (14.81%) Administrator
3 4 (14.81%) Desktop Support Analyst
3 4 (14.81%) Technical Support Engineer
3 4 (14.81%) Technical Engineer
3 4 (14.81%) Desktop Analyst
3 4 (14.81%) Desktop Support
4 1 (3.70%) Telecoms Consultant
4 1 (3.70%) Delivery Manager
4 1 (3.70%) Service Desk Analyst
4 1 (3.70%) Services Delivery Manager
4 1 (3.70%) Service Manager
4 1 (3.70%) Service Analyst
4 1 (3.70%) Support Consultant
4 1 (3.70%) Consultant
Libraries, Frameworks & Software Standards
1 1 (3.70%) COM
Miscellaneous
1 4 (14.81%) Mathematics
1 4 (14.81%) Replication
1 4 (14.81%) Video Conferencing
2 1 (3.70%) AS400
Operating Systems
1 21 (77.78%) Windows
2 20 (74.07%) Linux
3 16 (59.26%) UNIX
3 16 (59.26%) Windows Server 2003
3 16 (59.26%) Windows Server 2008
4 4 (14.81%) Mac OS X
4 4 (14.81%) Windows Mobile
4 4 (14.81%) Windows XP
4 4 (14.81%) Windows 7
Processes & Methodologies
1 5 (18.52%) ITIL
2 4 (14.81%) DevOps
3 1 (3.70%) CRM
3 1 (3.70%) ERP
3 1 (3.70%) PRINCE2
3 1 (3.70%) Business Intelligence
3 1 (3.70%) Incident Management
3 1 (3.70%) Service Delivery
Programming Languages
1 4 (14.81%) C
1 4 (14.81%) Java
1 4 (14.81%) Python
1 4 (14.81%) Bash Shell
Qualifications
1 4 (14.81%) MCDST
1 4 (14.81%) Microsoft Certification
1 4 (14.81%) A+ Certification
1 4 (14.81%) ITIL Certification
2 1 (3.70%) CCNA
2 1 (3.70%) Cisco Certification
System Software
1 15 (55.56%) Hyper-V
1 15 (55.56%) VMware Infrastructure
1 15 (55.56%) VMware ESX
1 15 (55.56%) NFS
Systems Management
1 4 (14.81%) ZENworks
1 4 (14.81%) SCCM
Vendors
1 15 (55.56%) VMware
1 15 (55.56%) Symantec
2 5 (18.52%) Microsoft
3 4 (14.81%) Apple
4 1 (3.70%) Lotus
4 1 (3.70%) Cisco
4 1 (3.70%) Mitel
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