The statistics below represent IT jobs advertised across the UK that had Customer Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 25 February 2017 with a comparison to same period over 2 years.

3 months to
25 Feb 2017
Same period 2016 Same period 2015
Customer Support Analyst
UK
Rank 827 920 942
Rank change year-on-year
+93 +22
Permanent jobs requiring a Customer Support Analyst 14 19 24
As % of all permanent IT jobs located in the UK 0.017% 0.019% 0.023%
As % of the Job Titles category 0.018% 0.019% 0.023%
Number of salaries quoted 14 19 21
Median salary £35,000 £34,000 £25,000
Median salary % change year-on-year
+2.94% +36.00%
UK excluding London median salary £19,500 £34,000 £22,500
% change year-on-year
-42.64% +51.11%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
79883 98427 103086
As % of all permanent IT jobs located in the UK 96.32% 96.43% 96.67%
Number of salaries quoted 66300 82530 84981
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

Customer Support Analyst
Jobs Demand Trend

The demand trend of job ads that featured Customer Support Analyst in the job title.

Customer Support Analyst Jobs Demand Trend in the UK

Customer Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Analyst within the UK.

Customer Support Analyst Salary Trend in the UK

Customer Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Customer Support Analyst over the 3 months to 25 February 2017 within the UK.

Customer Support Analyst Salary Histogram in the UK

Customer Support Analyst
Top 19 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Support Analyst within the UK over the 3 months to 25 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +94 13 £35,000 +2.94%
London +82 7 £35,000 +42.85%
City of London +50 7 £35,000 -6.04%
South East +60 2 £23,750 -23.38%
East of England +14 2 £28,250 -22.60%
North West - 2 £19,500 -
Altrincham - 2 £19,500 -
Manchester - 2 £19,500 -
Berkshire +52 1 £25,000 -33.33%
Hertfordshire +2 1 £19,000 -47.94%
Cwmbran - 1 £18,000 -
Cambridgeshire - 1 £37,500 -
Wales - 1 £18,000 -
Buckinghamshire - 1 £22,500 -
Torfaen - 1 £18,000 -
South Wales - 1 £18,000 -
Marlow - 1 £22,500 -
Cambridge - 1 £37,500 -
Stevenage - 1 £19,000 -

Customer Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 25 February 2017, Customer Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Customer Support Analyst in the job title.

1 20 (64.52%) SQL
2 17 (54.84%) Finance
3 10 (32.26%) Windows
4 8 (25.81%) SLA
4 8 (25.81%) SQL Server
4 8 (25.81%) Banking
4 8 (25.81%) Product Management
5 6 (19.35%) User Acceptance Testing
5 6 (19.35%) Hedge funds
5 6 (19.35%) Data Centre
5 6 (19.35%) Financial Institution
6 5 (16.13%) French Language
6 5 (16.13%) SQL Server Management Studio (SSMS)
7 4 (12.90%) Business Analysis
7 4 (12.90%) QA
7 4 (12.90%) TCP/IP
7 4 (12.90%) Change Management
7 4 (12.90%) MS Office
8 3 (9.68%) Microsoft
8 3 (9.68%) ITIL
9 2 (6.45%) Windows 7
9 2 (6.45%) Process Improvement
9 2 (6.45%) Windows Server 2008
9 2 (6.45%) Windows Server
9 2 (6.45%) AirWatch
9 2 (6.45%) Fixed Income
9 2 (6.45%) Retail
9 2 (6.45%) German Language
9 2 (6.45%) Windows Vista
9 2 (6.45%) Retail-J

Customer Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (6.45%) JBoss
2 1 (3.23%) Apache
2 1 (3.23%) Confluence
Applications
1 4 (12.90%) MS Office
2 1 (3.23%) MS Excel
Business Applications
1 2 (6.45%) Retail-J
Communications & Networking
1 4 (12.90%) TCP/IP
2 1 (3.23%) FTP
2 1 (3.23%) Remote Desktop
Database & Business Intelligence
1 8 (25.81%) SQL Server
2 1 (3.23%) MySQL
Development Applications
1 5 (16.13%) SQL Server Management Studio (SSMS)
2 1 (3.23%) JIRA
General
1 17 (54.84%) Finance
2 8 (25.81%) Banking
3 6 (19.35%) Financial Institution
4 5 (16.13%) French Language
5 2 (6.45%) German Language
5 2 (6.45%) Retail
6 1 (3.23%) Back Office
Libraries, Frameworks & Software Standards
1 2 (6.45%) DHTML
1 2 (6.45%) HTML
2 1 (3.23%) FIX Protocol
Miscellaneous
1 6 (19.35%) Data Centre
1 6 (19.35%) Hedge funds
2 2 (6.45%) EPoS
2 2 (6.45%) Fixed Income
3 1 (3.23%) Derivative
3 1 (3.23%) Driving Licence
3 1 (3.23%) Equities
3 1 (3.23%) Equity Derivative
3 1 (3.23%) Foreign Exchange (FX)
3 1 (3.23%) SWIFT
3 1 (3.23%) Wiki
Operating Systems
1 10 (32.26%) Windows
2 2 (6.45%) Windows 7
2 2 (6.45%) Windows Server
2 2 (6.45%) Windows Server 2003
2 2 (6.45%) Windows Server 2008
2 2 (6.45%) Windows Vista
3 1 (3.23%) Linux
Processes & Methodologies
1 8 (25.81%) Product Management
2 6 (19.35%) User Acceptance Testing
3 4 (12.90%) Business Analysis
3 4 (12.90%) Change Management
4 3 (9.68%) ITIL
5 2 (6.45%) Process Improvement
6 1 (3.23%) Case Management
6 1 (3.23%) Continuous Improvement
6 1 (3.23%) CRM
6 1 (3.23%) Cybersecurity
6 1 (3.23%) Economics
6 1 (3.23%) Electronic Trading
6 1 (3.23%) Project Management
6 1 (3.23%) Service Delivery
6 1 (3.23%) Statistics
Programming Languages
1 20 (64.52%) SQL
2 2 (6.45%) Java
2 2 (6.45%) JavaScript
Qualifications
1 1 (3.23%) BPSS Clearance
1 1 (3.23%) Degree
1 1 (3.23%) SC Cleared
1 1 (3.23%) Security Cleared
Quality Assurance & Compliance
1 8 (25.81%) SLA
2 4 (12.90%) QA
3 1 (3.23%) EMIR
3 1 (3.23%) MiFID
Systems Management
1 2 (6.45%) AirWatch
Vendors
1 3 (9.68%) Microsoft
2 2 (6.45%) Motorola
3 1 (3.23%) Salesforce.com