The table below looks at the statistics for the Customer Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Customer Support Analyst in their job title over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
Customer Support Analyst
Rank 869 879 842
Rank change year-on-year
+10 -37
Permanent jobs requiring a Customer Support Analyst 24 28 31
As % of all permanent IT jobs located in the UK 0.022% 0.024% 0.029%
As % of the Job Titles category 0.023% 0.026% 0.031%
Number of salaries quoted 11 26 31
Average salary £21,000 £21,500 £22,750
Average salary % change year-on-year
-2.32% -5.49%
90% offered a salary of more than £20,000 £16,500 £19,000
10% offered a salary of more than £32,500 £31,250 £40,000
UK excluding London average salary £20,000 £21,500 £22,625
% change year-on-year
-6.97% -4.97%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
103166 108467 100157
As % of all permanent IT jobs located in the UK 94.20% 94.53% 94.28%
Number of salaries quoted 85861 87695 83035
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £26,500 £26,500
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

Customer Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Customer Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Customer Support Analyst Jobs Demand Trend in the UK

Customer Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Analyst within the UK.

Customer Support Analyst Salary Trend in the UK

Customer Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Customer Support Analyst over the 3 months to 28 August 2015 within the UK.

Customer Support Analyst Salary Histogram in the UK

Customer Support Analyst
Top 21 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Support Analyst within the UK over the 3 months to 28 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +1 24 £21,000 -2.32% 3
East of England +3 8 £20,000 +21.21% 2
Cambridgeshire - 8 £20,000 - 2
London +16 7 £29,250 +6.36%
Peterborough - 6 - - 1
South East +13 5 £20,000 -33.33%
Kent - 4 - -
East Midlands -10 2 £21,000 -2.32% 1
South West - 2 - -
Bristol - 2 - -
Croydon - 2 £15,000 -
Cambridge - 2 £20,000 - 1
City of London +24 1 £32,500 +18.18%
Worksop +7 1 £21,000 -1.17% 1
Nottinghamshire -21 1 £21,000 -2.32% 1
East Sussex - 1 £20,000 -
Northamptonshire - 1 £21,000 -
Southwark - 1 £28,500 -
Brighton - 1 £20,000 -
Tunbridge Wells - 1 - -
Northampton - 1 £21,000 -

Customer Support Analyst
Top 30 Related IT Skills

For the 6 months to 28 August 2015, IT jobs within the UK that cited Customer Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Analyst in their job title.

1 25 (51.02%) ITIL
2 16 (32.65%) SLA
3 13 (26.53%) Windows
4 11 (22.45%) Finance
4 11 (22.45%) UNIX
4 11 (22.45%) SQL
5 9 (18.37%) MS Office
5 9 (18.37%) Agile Software Development
5 9 (18.37%) Internet
5 9 (18.37%) Time Management
6 8 (16.33%) Degree
6 8 (16.33%) Java
6 8 (16.33%) Active Directory
7 7 (14.29%) Linux
7 7 (14.29%) Publishing
7 7 (14.29%) Google
7 7 (14.29%) SaaS
7 7 (14.29%) Digital Media
7 7 (14.29%) Analytics
8 6 (12.24%) Problem Management
8 6 (12.24%) Service Delivery
8 6 (12.24%) Microsoft
8 6 (12.24%) ITIL Certification
8 6 (12.24%) MS Excel
9 5 (10.20%) XML
9 5 (10.20%) Apache
9 5 (10.20%) PL/SQL
9 5 (10.20%) C
9 5 (10.20%) MySQL
9 5 (10.20%) Change Management

Customer Support Analyst
Top Related IT Skills by Category

For the 6 months to 28 August 2015, IT jobs within the UK that cited Customer Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (10.20%) Apache
2 2 (4.08%) JBoss
Applications
1 9 (18.37%) MS Office
2 6 (12.24%) MS Excel
3 3 (6.12%) MS PowerPoint
Cloud Services
1 7 (14.29%) SaaS
2 5 (10.20%) Google Analytics
Communications & Networking
1 9 (18.37%) Internet
2 5 (10.20%) SSH
3 3 (6.12%) LAN
3 3 (6.12%) WAN
4 1 (2.04%) PCoIP
Database & Business Intelligence
1 5 (10.20%) MySQL
2 1 (2.04%) SQL Server
2 1 (2.04%) Oracle Database
General
1 11 (22.45%) Finance
2 7 (14.29%) Publishing
3 4 (8.16%) Banking
4 3 (6.12%) Multimedia
5 2 (4.08%) Marketing
5 2 (4.08%) French Language
5 2 (4.08%) Military
5 2 (4.08%) Law
6 1 (2.04%) Advertising
6 1 (2.04%) Retail
Libraries, Frameworks & Software Standards
1 5 (10.20%) XML
1 5 (10.20%) REST
2 2 (4.08%) COM
2 2 (4.08%) Tapestry
Miscellaneous
1 7 (14.29%) Digital Media
2 5 (10.20%) Mathematics
2 5 (10.20%) Computer Science
3 4 (8.16%) Management Information System
4 3 (6.12%) E-Learning
4 3 (6.12%) Social Media
4 3 (6.12%) NHS
5 2 (4.08%) Enterprise Software
5 2 (4.08%) User Experience
5 2 (4.08%) Analytical Skills
6 1 (2.04%) Data Centre
6 1 (2.04%) Mobile Payment
Operating Systems
1 13 (26.53%) Windows
2 11 (22.45%) UNIX
3 7 (14.29%) Linux
4 2 (4.08%) Windows XP
5 1 (2.04%) Windows 7
Processes & Methodologies
1 25 (51.02%) ITIL
2 9 (18.37%) Agile Software Development
2 9 (18.37%) Time Management
3 7 (14.29%) Analytics
4 6 (12.24%) Problem Management
4 6 (12.24%) Service Delivery
5 5 (10.20%) Change Management
5 5 (10.20%) Workflow
6 4 (8.16%) Stakeholder Management
6 4 (8.16%) Customer Engagement
6 4 (8.16%) Service Management
7 3 (6.12%) Logistics
7 3 (6.12%) E-Commerce
8 2 (4.08%) Business Intelligence
8 2 (4.08%) Incident Management
8 2 (4.08%) User Acceptance Testing
9 1 (2.04%) Root Cause Analysis
9 1 (2.04%) Line Management
9 1 (2.04%) CRM
Programming Languages
1 11 (22.45%) SQL
2 8 (16.33%) Java
3 5 (10.20%) PL/SQL
3 5 (10.20%) C
4 1 (2.04%) C#
Qualifications
1 8 (16.33%) Degree
2 6 (12.24%) ITIL Certification
3 1 (2.04%) Security Cleared
Quality Assurance & Compliance
1 16 (32.65%) SLA
2 4 (8.16%) ISO 9001
System Software
1 8 (16.33%) Active Directory
2 1 (2.04%) VMware Workstation
2 1 (2.04%) VMware Infrastructure
2 1 (2.04%) KVM
Systems Management
1 5 (10.20%) Nagios
1 5 (10.20%) Kibana
Vendors
1 7 (14.29%) Google
2 6 (12.24%) Microsoft
3 5 (10.20%) New Relic
4 4 (8.16%) ServiceNow
5 1 (2.04%) Teradici
5 1 (2.04%) HP
5 1 (2.04%) Dell
5 1 (2.04%) Intel
5 1 (2.04%) VMware
5 1 (2.04%) Oracle
Worksop, Nottinghamshire
Informatiq Consulting
Salary: £18000 - £22000 per annum
Posted: 3 days ago
Peterborough, Cambridgeshire
Cooper Lomaz Recruitment Ltd
Salary: Competitive Salary & Benefits
Posted: 3 days ago
Cambridge, Cambridgeshire
Cambridge University Press
Posted: 13 days ago