The table below looks at the statistics for the Customer Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Customer Support Analyst in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Customer Support Analyst
Rank 876 844 880
Rank change year-on-year
-32 +36
Permanent jobs requiring a Customer Support Analyst 26 32 21
As % of all permanent IT jobs located in the UK 0.023% 0.030% 0.018%
As % of the Job Titles category 0.024% 0.032% 0.019%
Number of salaries quoted 23 31 11
Average salary £21,500 £22,750 £21,000
Average salary % change year-on-year
-5.49% +8.33%
90% offered a salary of more than £20,500 £17,750 £19,000
10% offered a salary of more than £31,500 £40,000 £27,500
UK excluding London average salary £21,500 £22,750 £21,000
% change year-on-year
-5.49% +8.33%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
108127 100585 110257
As % of all permanent IT jobs located in the UK 94.45% 94.27% 95.15%
Number of salaries quoted 87510 83697 93999
Average salary £45,000 £43,000 £42,500
Average salary % change year-on-year
+4.65% +1.17%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Customer Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Customer Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Customer Support Analyst Jobs Demand Trend in the UK

Customer Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Analyst within the UK.

Customer Support Analyst Salary Trend in the UK

Customer Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Customer Support Analyst over the 3 months to 19 September 2014 within the UK.

Customer Support Analyst Salary Histogram in the UK

Customer Support Analyst
Top 25 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Support Analyst within the UK over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -25 26 £21,500 -5.49% 1
South East -18 8 £26,500 +16.48%
Nottinghamshire - 8 £21,250 -
East Midlands - 8 £21,250 -
London -36 5 £27,500 +19.56% 1
Worksop - 4 £21,250 -
Nottingham - 3 £21,000 -
Hampshire - 3 £32,500 -
Farnborough - 3 £32,500 -
Hertfordshire -8 2 £16,500 -45.00%
West Midlands -11 2 £21,000 -20.75%
East of England -23 2 £16,500 -45.00%
East Sussex -25 2 £21,750 -
Brighton -26 2 £21,750 -
Bicester - 2 £25,500 -
Oxfordshire - 2 £25,500 -
Staffordshire - 2 £21,000 -
City of London - 2 £27,500 - 1
Berkshire +3 1 £27,500 +27.90%
Reading -4 1 £27,500 +27.90%
North West -19 1 £16,500 -7.04%
Stevenage - 1 £16,500 -
Stoke-on-Trent - 1 £20,500 -
Welwyn Garden City - 1 - -
Cheshire - 1 £16,500 -

Customer Support Analyst
Top 30 Related IT Skills

For the 6 months to 19 September 2014, IT jobs within the UK that cited Customer Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Analyst in their job title.

1 16 (34.04%) Finance
2 11 (23.40%) Analytical Skills
3 9 (19.15%) Oracle Database
3 9 (19.15%) German Language
3 9 (19.15%) SQL
3 9 (19.15%) T-SQL
3 9 (19.15%) MySQL
3 9 (19.15%) Oracle
3 9 (19.15%) SQL Server
4 8 (17.02%) IIS
4 8 (17.02%) VB
4 8 (17.02%) .NET
4 8 (17.02%) ASP.NET
4 8 (17.02%) C#
4 8 (17.02%) Citrix
4 8 (17.02%) French Language
5 6 (12.77%) Microsoft
5 6 (12.77%) ITIL
6 5 (10.64%) Windows
6 5 (10.64%) MS Office
6 5 (10.64%) Windows 7
7 4 (8.51%) Project Management
7 4 (8.51%) Italian Language
7 4 (8.51%) Spanish Language
8 3 (6.38%) Management Information System
8 3 (6.38%) Time Management
8 3 (6.38%) Windows Server 2008
8 3 (6.38%) Windows Vista
8 3 (6.38%) Windows Server 2003
8 3 (6.38%) MS Excel

Customer Support Analyst
Top Related IT Skills by Category

For the 6 months to 19 September 2014, IT jobs within the UK that cited Customer Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (17.02%) IIS
2 1 (2.13%) MS Exchange
2 1 (2.13%) Exchange Server 2010
2 1 (2.13%) Exchange Server 2013
Applications
1 5 (10.64%) MS Office
2 3 (6.38%) MS Excel
Business Applications
1 1 (2.13%) Dynamics CRM
Communications & Networking
1 3 (6.38%) TCP/IP
Database & Business Intelligence
1 9 (19.15%) MySQL
1 9 (19.15%) SQL Server
1 9 (19.15%) Oracle Database
2 1 (2.13%) SQL Server 2005
General
1 16 (34.04%) Finance
2 9 (19.15%) German Language
3 8 (17.02%) French Language
4 4 (8.51%) Spanish Language
4 4 (8.51%) Italian Language
5 2 (4.26%) Japanese Language
5 2 (4.26%) Polish Language
5 2 (4.26%) Portuguese Language
5 2 (4.26%) Turkish Language
6 1 (2.13%) Banking
6 1 (2.13%) Pharmaceutical
6 1 (2.13%) Telecoms
Libraries, Frameworks & Software Standards
1 8 (17.02%) .NET
1 8 (17.02%) ASP.NET
Miscellaneous
1 11 (23.40%) Analytical Skills
2 3 (6.38%) Management Information System
3 2 (4.26%) Mathematics
3 2 (4.26%) Hedge funds
3 2 (4.26%) Foreign Exchange (FX)
4 1 (2.13%) NHS
Operating Systems
1 5 (10.64%) Windows
1 5 (10.64%) Windows 7
2 3 (6.38%) Windows Server 2003
2 3 (6.38%) Windows Vista
2 3 (6.38%) Windows Server 2008
Processes & Methodologies
1 6 (12.77%) ITIL
2 4 (8.51%) Project Management
3 3 (6.38%) Time Management
4 2 (4.26%) Market Research
4 2 (4.26%) Product Management
4 2 (4.26%) Business Analysis
4 2 (4.26%) User Stories
4 2 (4.26%) Business Development
5 1 (2.13%) Line Management
5 1 (2.13%) Incident Management
5 1 (2.13%) Continuous Improvement
5 1 (2.13%) Logistics
5 1 (2.13%) CRM
Programming Languages
1 9 (19.15%) SQL
1 9 (19.15%) T-SQL
2 8 (17.02%) VB
2 8 (17.02%) C#
3 2 (4.26%) C
4 1 (2.13%) PowerHouse
Qualifications
1 1 (2.13%) ITIL Certification
Quality Assurance & Compliance
1 3 (6.38%) SLA
Vendors
1 9 (19.15%) Oracle
2 8 (17.02%) Citrix
3 6 (12.77%) Microsoft
4 1 (2.13%) Cisco
4 1 (2.13%) Avaya
4 1 (2.13%) Genesys
4 1 (2.13%) Siemens
City of London
Huxley Associates
Salary: £25000 - £30000 per annum + benefits + bonus
Posted: 16 days ago