The statistics below represent IT jobs advertised across the UK that had Customer Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 26 September 2016 with a comparison to same period over 2 years.

3 months to
26 Sep 2016
Same period 2015 Same period 2014
Customer Support Analyst
Rank 910 935 950
Rank change year-on-year
+25 +15
Permanent jobs requiring a Customer Support Analyst 8 28 34
As % of all permanent IT jobs located in the UK 0.008% 0.026% 0.030%
As % of the Job Titles category 0.009% 0.027% 0.031%
Number of salaries quoted 7 16 30
Median salary £35,000 £21,750 £22,000
Median salary % change year-on-year
+60.91% -1.13%
90% offered a salary of more than £21,400 £20,000 £20,475
10% offered a salary of more than £36,000 £31,250 £28,000
UK excluding London median salary £23,000 £20,000 £21,500
% change year-on-year
+15.00% -6.97%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
92139 104162 110201
As % of all permanent IT jobs located in the UK 96.29% 96.23% 96.44%
Number of salaries quoted 77160 86775 89126
Median salary £47,000 £45,000 £44,500
Median salary % change year-on-year
+4.44% +1.12%
90% offered a salary of more than £27,500 £26,500 £26,500
10% offered a salary of more than £72,500 £67,500 £70,000
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

Customer Support Analyst
Jobs Demand Trend

The demand trend of job ads that featured Customer Support Analyst in the job title.

Customer Support Analyst Jobs Demand Trend in the UK

Customer Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Analyst within the UK.

Customer Support Analyst Salary Trend in the UK

Customer Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Customer Support Analyst over the 3 months to 26 September 2016 within the UK.

Customer Support Analyst Salary Histogram in the UK

Customer Support Analyst
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Support Analyst within the UK over the 3 months to 26 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +22 8 £35,000 +60.91% 1
London +38 3 £35,000 +22.80%
North West - 2 £23,000 -
Altrincham - 2 £23,000 -
Manchester - 2 £23,000 -
City of London +54 1 £35,000 +7.69%
East Midlands +19 1 - -
East of England +13 1 £37,500 +87.50% 1
Nottinghamshire +4 1 - -
Cambridge +3 1 £37,500 +87.50% 1
Cambridgeshire -9 1 £37,500 +87.50% 1
South West -14 1 £19,000 -
Gloucester - 1 £19,000 -
Nottingham - 1 - -
Gloucestershire - 1 £19,000 -

Customer Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 26 September 2016, Customer Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Customer Support Analyst in the job title.

1 18 (52.94%) SQL
2 10 (29.41%) Windows
3 8 (23.53%) SLA
4 7 (20.59%) ITIL
4 7 (20.59%) Finance
5 6 (17.65%) SQL Server
6 5 (14.71%) IIS
6 5 (14.71%) Windows Server
7 4 (11.76%) Analytical Skills
7 4 (11.76%) Spanish Language
7 4 (11.76%) CAFM
7 4 (11.76%) Statistics
7 4 (11.76%) EAM
7 4 (11.76%) Mainframe
7 4 (11.76%) Unix
7 4 (11.76%) ITIL Certification
8 3 (8.82%) Microsoft
8 3 (8.82%) MS Excel
8 3 (8.82%) Degree
9 2 (5.88%) AirWatch
9 2 (5.88%) Retail-J
9 2 (5.88%) Retail
9 2 (5.88%) MS Office
9 2 (5.88%) Motorola
9 2 (5.88%) EPoS
9 2 (5.88%) TCP/IP
10 1 (2.94%) Project Management
10 1 (2.94%) Salesforce.com
10 1 (2.94%) MySQL
10 1 (2.94%) COBOL

Customer Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (14.71%) IIS
2 1 (2.94%) Apache
2 1 (2.94%) Confluence
2 1 (2.94%) JBoss
Applications
1 3 (8.82%) MS Excel
2 2 (5.88%) MS Office
Business Applications
1 2 (5.88%) Retail-J
Communications & Networking
1 2 (5.88%) TCP/IP
2 1 (2.94%) ATM
2 1 (2.94%) FTP
Database & Business Intelligence
1 6 (17.65%) SQL Server
2 1 (2.94%) MySQL
Development Applications
1 1 (2.94%) JIRA
1 1 (2.94%) SQL Server Management Studio (SSMS)
General
1 7 (20.59%) Finance
2 4 (11.76%) Spanish Language
3 2 (5.88%) Retail
4 1 (2.94%) Banking
4 1 (2.94%) Dutch Language
4 1 (2.94%) Financial Institution
4 1 (2.94%) French Language
4 1 (2.94%) German Language
4 1 (2.94%) Legal
Libraries, Frameworks & Software Standards
1 1 (2.94%) DHTML
1 1 (2.94%) FIX Protocol
1 1 (2.94%) HTML
Miscellaneous
1 4 (11.76%) Analytical Skills
1 4 (11.76%) Mainframe
1 4 (11.76%) Statistics
2 2 (5.88%) EPoS
3 1 (2.94%) Data Centre
3 1 (2.94%) Derivative
3 1 (2.94%) Equities
3 1 (2.94%) Equity Derivative
3 1 (2.94%) Hedge funds
3 1 (2.94%) SWIFT
3 1 (2.94%) Wiki
Operating Systems
1 10 (29.41%) Windows
2 5 (14.71%) Windows Server
3 4 (11.76%) Unix
4 1 (2.94%) Linux
Processes & Methodologies
1 7 (20.59%) ITIL
2 4 (11.76%) CAFM
2 4 (11.76%) EAM
3 1 (2.94%) Business Analysis
3 1 (2.94%) Case Management
3 1 (2.94%) CRM
3 1 (2.94%) Cybersecurity
3 1 (2.94%) Data Analysis
3 1 (2.94%) Product Management
3 1 (2.94%) Project Management
3 1 (2.94%) Time Management
3 1 (2.94%) User Acceptance Testing
Programming Languages
1 18 (52.94%) SQL
2 1 (2.94%) COBOL
2 1 (2.94%) Java
2 1 (2.94%) JavaScript
Qualifications
1 4 (11.76%) ITIL Certification
2 3 (8.82%) Degree
3 1 (2.94%) BPSS Clearance
3 1 (2.94%) SC Cleared
3 1 (2.94%) Security Cleared
Quality Assurance & Compliance
1 8 (23.53%) SLA
2 1 (2.94%) EMIR
2 1 (2.94%) ISO 9001
2 1 (2.94%) MiFID
2 1 (2.94%) QA
Systems Management
1 2 (5.88%) AirWatch
Vendors
1 3 (8.82%) Microsoft
2 2 (5.88%) Motorola
3 1 (2.94%) Openreach
3 1 (2.94%) Salesforce.com
Cambridge, Cambridgeshire
Joseph Harry Ltd
Salary: £30000 - £45000 per annum + 10% Pension + 15% Bonus
Posted: 5 days ago