The first table below looks at the demand for the Customer Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Customer Support Analyst in their job title over the 3 months to 24 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Location
3 months to
24 Jul 2014
Same period 2013 Same period 2012
Customer Support Analyst
Rank 882 834 880
Rank change year-on-year
-48 +46
Permanent jobs requiring a Customer Support Analyst 33 35 24
As % of all permanent IT jobs located in the UK 0.028% 0.032% 0.020%
As % of the Job Titles category 0.030% 0.034% 0.021%
Number of salaries quoted 32 34 18
Average salary £21,500 £22,625 £21,500
Average salary % change year-on-year
-4.97% +5.23%
90% offered a salary of more than £16,500 £19,000 £19,000
10% offered a salary of more than £30,000 £40,000 £35,000
UK excluding London average salary £21,500 £21,500 £21,000
% change year-on-year
- +2.38%
Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
111102 102616 112143
As % of all permanent IT jobs located in the UK 94.42% 94.25% 95.10%
Number of salaries quoted 90827 85015 96150
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,500 £27,500
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -

Customer Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Customer Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Customer Support Analyst Jobs Demand Trend in the UK

Customer Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Analyst within the UK.

Customer Support Analyst Salary Trend in the UK

Customer Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Customer Support Analyst over the 3 months to 24 July 2014 within the UK.

Customer Support Analyst Salary Histogram in the UK

Customer Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Support Analyst within the UK over the 3 months to 24 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -29 31 £22,000 -2.76%
East Midlands +3 11 £21,500 -
Nottinghamshire - 10 £21,500 -
South East -27 9 £30,000 +31.86%
West Sussex -4 4 £30,000 +31.86%
East of England -8 4 £16,500 -23.25%
West Yorkshire - 4 £22,500 -
Yorkshire - 4 £22,500 -
Worksop - 4 £21,250 -
Gatwick - 4 £30,000 -
Halifax - 4 £22,500 -
Nottingham - 4 £21,250 -
Hertfordshire -19 3 £16,500 -23.25%
Stevenage - 3 £16,500 -
Hampshire - 3 £32,500 -
Farnborough - 3 £32,500 -
West Midlands +11 2 £21,000 +10.52%
Oxfordshire - 2 £25,500 -
Staffordshire - 2 £21,000 -
Bicester - 2 £25,500 -
North West -6 1 £16,500 -7.04%
Wales - 1 £18,500 -
Scotland - 1 £17,000 -
West Wales - 1 £18,500 -
Edinburgh - 1 £17,000 -
Cheshire - 1 £16,500 -
Leicestershire - 1 - -
Norfolk - 1 £15,000 -
Stoke-on-Trent - 1 £20,500 -
Swansea - 1 £18,500 -

Customer Support Analyst
Top 30 Related IT Skills

For the 6 months to 24 July 2014, IT jobs within the UK that cited Customer Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Analyst in their job title.

1 12 (27.91%) Finance
2 11 (25.58%) SQL Server
3 10 (23.26%) SQL
4 9 (20.93%) T-SQL
4 9 (20.93%) MySQL
4 9 (20.93%) Oracle
4 9 (20.93%) Oracle Database
5 8 (18.60%) C#
5 8 (18.60%) VB
5 8 (18.60%) .NET
5 8 (18.60%) IIS
5 8 (18.60%) ASP.NET
5 8 (18.60%) Citrix
6 7 (16.28%) MS Office
7 6 (13.95%) Microsoft
8 5 (11.63%) SLA
8 5 (11.63%) ITIL
8 5 (11.63%) French Language
8 5 (11.63%) German Language
9 4 (9.30%) Windows
9 4 (9.30%) MS Excel
10 3 (6.98%) TCP/IP
10 3 (6.98%) Windows Server 2003
10 3 (6.98%) Windows Server 2008
10 3 (6.98%) Windows 7
10 3 (6.98%) Windows Vista
11 2 (4.65%) User Stories
11 2 (4.65%) Market Research
11 2 (4.65%) Product Management
11 2 (4.65%) Time Management

Customer Support Analyst
Top Related IT Skills by Category

For the 6 months to 24 July 2014, IT jobs within the UK that cited Customer Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (18.60%) IIS
2 1 (2.33%) CMS
Applications
1 7 (16.28%) MS Office
2 4 (9.30%) MS Excel
Business Applications
1 1 (2.33%) Dynamics CRM
Communications & Networking
1 3 (6.98%) TCP/IP
Database & Business Intelligence
1 11 (25.58%) SQL Server
2 9 (20.93%) MySQL
2 9 (20.93%) Oracle Database
3 2 (4.65%) SQL Server 2005
General
1 12 (27.91%) Finance
2 5 (11.63%) French Language
2 5 (11.63%) German Language
Libraries, Frameworks & Software Standards
1 8 (18.60%) .NET
1 8 (18.60%) ASP.NET
Miscellaneous
1 2 (4.65%) Mathematics
1 2 (4.65%) Management Information System
2 1 (2.33%) Client/Server
2 1 (2.33%) EPoS
2 1 (2.33%) NHS
Operating Systems
1 4 (9.30%) Windows
2 3 (6.98%) Windows Server 2003
2 3 (6.98%) Windows Server 2008
2 3 (6.98%) Windows 7
2 3 (6.98%) Windows Vista
Processes & Methodologies
1 5 (11.63%) ITIL
2 2 (4.65%) User Stories
2 2 (4.65%) Market Research
2 2 (4.65%) Product Management
2 2 (4.65%) Time Management
2 2 (4.65%) Business Analysis
2 2 (4.65%) Project Management
2 2 (4.65%) Business Development
2 2 (4.65%) CRM
3 1 (2.33%) ERP
3 1 (2.33%) Logistics
Programming Languages
1 10 (23.26%) SQL
2 9 (20.93%) T-SQL
3 8 (18.60%) C#
3 8 (18.60%) VB
4 2 (4.65%) C
5 1 (2.33%) PowerHouse
Quality Assurance & Compliance
1 5 (11.63%) SLA
Vendors
1 9 (20.93%) Oracle
2 8 (18.60%) Citrix
3 6 (13.95%) Microsoft
4 1 (2.33%) Cisco
4 1 (2.33%) Avaya
4 1 (2.33%) Genesys
4 1 (2.33%) Siemens