The table below looks at the statistics for the Customer Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Customer Support Analyst in their job title over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Customer Support Analyst
Rank 870 842 867
Rank change year-on-year
-28 +25
Permanent jobs requiring a Customer Support Analyst 29 31 22
As % of all permanent IT jobs located in the UK 0.025% 0.029% 0.019%
As % of the Job Titles category 0.026% 0.031% 0.020%
Number of salaries quoted 26 31 13
Average salary £21,500 £22,750 £21,000
Average salary % change year-on-year
-5.49% +8.33%
90% offered a salary of more than £16,500 £19,000 £19,000
10% offered a salary of more than £30,000 £40,000 £27,300
UK excluding London average salary £21,500 £22,625 £21,000
% change year-on-year
-4.97% +7.73%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
109894 100240 111143
As % of all permanent IT jobs located in the UK 94.42% 94.24% 95.13%
Number of salaries quoted 88890 83088 94915
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Customer Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Customer Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Customer Support Analyst Jobs Demand Trend in the UK

Customer Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Analyst within the UK.

Customer Support Analyst Salary Trend in the UK

Customer Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Customer Support Analyst over the 3 months to 29 August 2014 within the UK.

Customer Support Analyst Salary Histogram in the UK

Customer Support Analyst
Top 25 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Support Analyst within the UK over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -38 28 £21,500 -5.49% 3
Nottinghamshire - 10 £21,500 -
East Midlands - 10 £21,500 -
South East -26 6 £30,000 +31.86%
London -8 5 £27,500 +10.00% 3
Nottingham - 4 £21,250 -
Worksop - 4 £21,250 -
Hertfordshire - 4 £16,500 -
East of England - 4 £16,500 -
Farnborough - 3 £32,500 -
Hampshire - 3 £32,500 -
Stevenage - 3 £16,500 -
West Midlands -11 2 £21,000 +10.52%
Bicester - 2 £25,500 -
Oxfordshire - 2 £25,500 -
Staffordshire - 2 £21,000 -
City of London - 2 £27,500 - 2
Reading -5 1 £27,500 +27.90%
Berkshire -6 1 £27,500 +18.27%
North West -16 1 £16,500 -7.04%
Cheshire - 1 £16,500 -
Stoke-on-Trent - 1 £20,500 -
Welwyn Garden City - 1 - -
Edinburgh - 1 £17,000 -
Scotland - 1 £17,000 -

Customer Support Analyst
Top 30 Related IT Skills

For the 6 months to 29 August 2014, IT jobs within the UK that cited Customer Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Analyst in their job title.

1 16 (35.56%) Finance
2 9 (20.00%) German Language
2 9 (20.00%) SQL
2 9 (20.00%) T-SQL
2 9 (20.00%) MySQL
2 9 (20.00%) Oracle
2 9 (20.00%) SQL Server
2 9 (20.00%) Oracle Database
3 8 (17.78%) IIS
3 8 (17.78%) VB
3 8 (17.78%) .NET
3 8 (17.78%) ASP.NET
3 8 (17.78%) C#
3 8 (17.78%) Citrix
3 8 (17.78%) French Language
4 6 (13.33%) Microsoft
4 6 (13.33%) ITIL
5 5 (11.11%) Windows
5 5 (11.11%) MS Office
5 5 (11.11%) Windows 7
6 4 (8.89%) Italian Language
6 4 (8.89%) Spanish Language
7 3 (6.67%) Windows Vista
7 3 (6.67%) Time Management
7 3 (6.67%) Windows Server 2008
7 3 (6.67%) Management Information System
7 3 (6.67%) Windows Server 2003
7 3 (6.67%) MS Excel
7 3 (6.67%) TCP/IP
7 3 (6.67%) SLA

Customer Support Analyst
Top Related IT Skills by Category

For the 6 months to 29 August 2014, IT jobs within the UK that cited Customer Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (17.78%) IIS
2 1 (2.22%) MS Exchange
2 1 (2.22%) Exchange Server 2010
2 1 (2.22%) Exchange Server 2013
Applications
1 5 (11.11%) MS Office
2 3 (6.67%) MS Excel
Business Applications
1 1 (2.22%) Dynamics CRM
Communications & Networking
1 3 (6.67%) TCP/IP
Database & Business Intelligence
1 9 (20.00%) MySQL
1 9 (20.00%) SQL Server
1 9 (20.00%) Oracle Database
2 1 (2.22%) SQL Server 2005
General
1 16 (35.56%) Finance
2 9 (20.00%) German Language
3 8 (17.78%) French Language
4 4 (8.89%) Spanish Language
4 4 (8.89%) Italian Language
5 2 (4.44%) Japanese Language
5 2 (4.44%) Polish Language
5 2 (4.44%) Portuguese Language
5 2 (4.44%) Turkish Language
6 1 (2.22%) Banking
6 1 (2.22%) Pharmaceutical
6 1 (2.22%) Telecoms
Libraries, Frameworks & Software Standards
1 8 (17.78%) .NET
1 8 (17.78%) ASP.NET
Miscellaneous
1 3 (6.67%) Management Information System
2 2 (4.44%) Mathematics
2 2 (4.44%) Hedge funds
2 2 (4.44%) Foreign Exchange (FX)
3 1 (2.22%) NHS
Operating Systems
1 5 (11.11%) Windows
1 5 (11.11%) Windows 7
2 3 (6.67%) Windows Server 2003
2 3 (6.67%) Windows Vista
2 3 (6.67%) Windows Server 2008
Processes & Methodologies
1 6 (13.33%) ITIL
2 3 (6.67%) Time Management
3 2 (4.44%) Market Research
3 2 (4.44%) Product Management
3 2 (4.44%) Project Management
3 2 (4.44%) Business Analysis
3 2 (4.44%) Business Development
3 2 (4.44%) User Stories
4 1 (2.22%) Incident Management
4 1 (2.22%) Logistics
4 1 (2.22%) CRM
4 1 (2.22%) Continuous Improvement
Programming Languages
1 9 (20.00%) SQL
1 9 (20.00%) T-SQL
2 8 (17.78%) VB
2 8 (17.78%) C#
3 2 (4.44%) C
4 1 (2.22%) PowerHouse
Qualifications
1 1 (2.22%) ITIL Certification
Quality Assurance & Compliance
1 3 (6.67%) SLA
Vendors
1 9 (20.00%) Oracle
2 8 (17.78%) Citrix
3 6 (13.33%) Microsoft
4 1 (2.22%) Cisco
4 1 (2.22%) Avaya
4 1 (2.22%) Genesys
4 1 (2.22%) Siemens
London
Resource Solutions - Visa
Salary: Competitive + Benefits
Posted: 2 days ago
City of London
Huxley Associates
Salary: £25000 - £30000 per annum + benefits + bonus
Posted: 17 days ago
City of London
Huxley Associates
Salary: £25000 - £30000 per annum + benefits + bonus
Posted: 25 days ago