The table below looks at the statistics for the Customer Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Customer Support Analyst in their job title over the 3 months to 1 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 May 2015
Same period 2014 Same period 2013
Customer Support Analyst
Rank 874 918 896
Rank change year-on-year
+44 -22
Permanent jobs requiring a Customer Support Analyst 22 11 5
As % of all permanent IT jobs located in the UK 0.020% 0.009% 0.004%
As % of the Job Titles category 0.021% 0.010% 0.005%
Number of salaries quoted 20 11 5
Average salary £24,500 £22,500 £19,000
Average salary % change year-on-year
+8.88% +18.42%
90% offered a salary of more than £20,000 £18,500 £17,700
10% offered a salary of more than £30,250 £27,000 £20,800
UK excluding London average salary £22,000 £22,500 £19,000
% change year-on-year
-2.22% +18.42%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
104266 112858 106109
As % of all permanent IT jobs located in the UK 94.63% 94.61% 94.74%
Number of salaries quoted 85211 91758 88345
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,896 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Customer Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Customer Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Customer Support Analyst Jobs Demand Trend in the UK

Customer Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Analyst within the UK.

Customer Support Analyst Salary Trend in the UK

Customer Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Customer Support Analyst over the 3 months to 1 May 2015 within the UK.

Customer Support Analyst Salary Histogram in the UK

Customer Support Analyst
Top 26 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Support Analyst within the UK over the 3 months to 1 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +33 21 £24,500 +8.88% 3
South East +13 8 £24,750 -29.28% 1
London +32 6 £27,000 +22.72% 2
South West +1 4 £20,000 -
Bath - 4 £20,000 -
Oxfordshire - 4 £25,000 -
Somerset - 4 £20,000 -
Banbury - 2 £25,000 -
Berkshire - 2 £24,500 -
Oxford - 2 - -
East Midlands +9 1 £22,500 -16.66%
Wales -4 1 £26,500 +43.24%
West Midlands - 1 £19,500 -
South Wales - 1 £26,500 -
East of England - 1 £21,500 -
Farnborough - 1 £30,000 -
City of London - 1 £32,500 -
East Sussex - 1 £20,000 - 1
Hampshire - 1 £30,000 -
Nottinghamshire - 1 £22,500 -
Worksop - 1 £22,500 -
Bedfordshire - 1 £21,500 -
Luton - 1 £21,500 -
Brighton - 1 £20,000 - 1
Cardiff - 1 £26,500 -
Coventry - 1 £19,500 -

Customer Support Analyst
Top 30 Related IT Skills

For the 6 months to 1 May 2015, IT jobs within the UK that cited Customer Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Analyst in their job title.

1 19 (42.22%) SQL
2 15 (33.33%) ITIL
3 12 (26.67%) UNIX
3 12 (26.67%) Finance
4 10 (22.22%) Linux
4 10 (22.22%) PL/SQL
4 10 (22.22%) MySQL
5 9 (20.00%) SaaS
6 8 (17.78%) Degree
6 8 (17.78%) New Relic
6 8 (17.78%) Nagios
7 7 (15.56%) SLA
7 7 (15.56%) Kibana
7 7 (15.56%) Incident Management
8 6 (13.33%) Agile Software Development
8 6 (13.33%) Problem Management
8 6 (13.33%) ITIL Certification
9 5 (11.11%) SQL Server
9 5 (11.11%) Java
9 5 (11.11%) Retail
10 4 (8.89%) Logistics
10 4 (8.89%) German Language
10 4 (8.89%) Continuous Improvement
10 4 (8.89%) Analytical Skills
10 4 (8.89%) .NET
10 4 (8.89%) Oracle
10 4 (8.89%) E-Commerce
10 4 (8.89%) Internet
10 4 (8.89%) ISO 9001
10 4 (8.89%) Service Delivery

Customer Support Analyst
Top Related IT Skills by Category

For the 6 months to 1 May 2015, IT jobs within the UK that cited Customer Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (6.67%) IIS
2 1 (2.22%) Apache
Applications
1 3 (6.67%) MS Office
2 2 (4.44%) MS Excel
Business Applications
1 1 (2.22%) SAP Oil and Gas
Cloud Services
1 9 (20.00%) SaaS
2 2 (4.44%) PaaS
3 1 (2.22%) Google Analytics
Communications & Networking
1 4 (8.89%) Internet
2 1 (2.22%) SSH
Database & Business Intelligence
1 10 (22.22%) MySQL
2 5 (11.11%) SQL Server
3 3 (6.67%) Oracle Database
4 1 (2.22%) Oracle Reports
4 1 (2.22%) Crystal Reports
Development Applications
1 1 (2.22%) Toad
General
1 12 (26.67%) Finance
2 5 (11.11%) Retail
3 4 (8.89%) German Language
4 3 (6.67%) Manufacturing
4 3 (6.67%) Publishing
4 3 (6.67%) French Language
4 3 (6.67%) Banking
4 3 (6.67%) Marketing
5 1 (2.22%) Electronics
5 1 (2.22%) Telecoms
5 1 (2.22%) Advertising
5 1 (2.22%) Italian Language
5 1 (2.22%) Spanish Language
Libraries, Frameworks & Software Standards
1 4 (8.89%) .NET
2 3 (6.67%) ASP.NET
3 2 (4.44%) COM
4 1 (2.22%) XML
4 1 (2.22%) ADO
4 1 (2.22%) REST
Miscellaneous
1 4 (8.89%) Analytical Skills
2 3 (6.67%) Digital Media
3 2 (4.44%) Social Media
3 2 (4.44%) Enterprise Software
3 2 (4.44%) User Experience
3 2 (4.44%) Management Information System
4 1 (2.22%) DTV
4 1 (2.22%) Mobile Payment
4 1 (2.22%) Mathematics
4 1 (2.22%) Computer Science
Operating Systems
1 12 (26.67%) UNIX
2 10 (22.22%) Linux
3 3 (6.67%) Windows
4 1 (2.22%) Windows 7
Processes & Methodologies
1 15 (33.33%) ITIL
2 7 (15.56%) Incident Management
3 6 (13.33%) Agile Software Development
3 6 (13.33%) Problem Management
4 4 (8.89%) Logistics
4 4 (8.89%) Continuous Improvement
4 4 (8.89%) E-Commerce
4 4 (8.89%) Service Delivery
4 4 (8.89%) Change Management
5 3 (6.67%) CRM
5 3 (6.67%) Analytics
5 3 (6.67%) Time Management
6 2 (4.44%) Customer Engagement
6 2 (4.44%) User Acceptance Testing
6 2 (4.44%) Coaching
6 2 (4.44%) Stakeholder Management
6 2 (4.44%) Service Management
7 1 (2.22%) Workflow
7 1 (2.22%) Programme Management
7 1 (2.22%) Business Intelligence
Programming Languages
1 19 (42.22%) SQL
2 10 (22.22%) PL/SQL
3 5 (11.11%) Java
4 3 (6.67%) T-SQL
4 3 (6.67%) VB
4 3 (6.67%) C#
5 1 (2.22%) C++
5 1 (2.22%) C
Qualifications
1 8 (17.78%) Degree
2 6 (13.33%) ITIL Certification
3 1 (2.22%) HND
Quality Assurance & Compliance
1 7 (15.56%) SLA
2 4 (8.89%) ISO 9001
3 1 (2.22%) ISO 9000
System Software
1 1 (2.22%) Active Directory
Systems Management
1 8 (17.78%) Nagios
2 7 (15.56%) Kibana
Vendors
1 8 (17.78%) New Relic
2 4 (8.89%) Oracle
3 3 (6.67%) Citrix
3 3 (6.67%) Google
4 2 (4.44%) ServiceNow
4 2 (4.44%) Cisco
4 2 (4.44%) Microsoft
5 1 (2.22%) SAP
5 1 (2.22%) LexisNexis
Brighton, Sussex
Semantico Limited
Posted: 3 days ago
London
Lorien Resourcing
Salary: Guaranteed Bonus
Posted: 4 days ago