The statistics below represent IT jobs advertised across the UK that had Customer Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 29 June 2016 with a comparison to same period over 2 years.

3 months to
29 Jun 2016
Same period 2015 Same period 2014
Customer Support Analyst
Rank 907 953 967
Rank change year-on-year
+46 +14
Permanent jobs requiring a Customer Support Analyst 25 25 22
As % of all permanent IT jobs located in the UK 0.025% 0.022% 0.019%
As % of the Job Titles category 0.026% 0.023% 0.019%
Number of salaries quoted 23 19 21
Median salary £22,500 £22,500 £22,500
90% offered a salary of more than £20,050 £20,000 £16,500
10% offered a salary of more than £28,200 £35,000 £30,000
UK excluding London median salary £22,500 £20,000 £22,500
% change year-on-year
+12.50% -11.11%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
94522 107194 114726
As % of all permanent IT jobs located in the UK 96.38% 96.47% 96.49%
Number of salaries quoted 79692 88358 93874
Median salary £47,000 £45,000 £45,000
Median salary % change year-on-year
+4.44% -
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Customer Support Analyst
Jobs Demand Trend

The demand trend of job ads that featured Customer Support Analyst in the job title.

Customer Support Analyst Jobs Demand Trend in the UK

Customer Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Analyst within the UK.

Customer Support Analyst Salary Trend in the UK

Customer Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Customer Support Analyst over the 3 months to 29 June 2016 within the UK.

Customer Support Analyst Salary Histogram in the UK

Customer Support Analyst
Top 26 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Support Analyst within the UK over the 3 months to 29 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +49 25 £22,500 -
London +20 6 £22,500 -21.05%
Yorkshire - 6 £22,500 -
Wakefield - 5 £22,500 -
West Yorkshire - 5 £22,500 -
Manchester - 4 £23,000 -
Altrincham - 4 £23,000 -
Orpington - 4 £22,500 -
North West - 4 £23,000 -
South East +24 3 £23,000 +15.00%
Watford - 3 £38,000 -
East of England - 3 £38,000 -
Hertfordshire - 3 £38,000 -
Solihull - 2 £17,500 -
West Midlands - 2 £17,500 -
City of London +58 1 £25,000 -23.07%
South West +21 1 £22,500 +12.50%
Bristol +21 1 £22,500 -
Brighton +5 1 £23,000 +15.00%
East Sussex -1 1 £23,000 +15.00%
Farnborough - 1 £20,000 -
North Yorkshire - 1 £20,250 -
Hampshire - 1 £20,000 -
Buckinghamshire - 1 £29,000 -
Milton Keynes - 1 £29,000 -
Harrogate - 1 £20,250 -

Customer Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 29 June 2016, Customer Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Customer Support Analyst in the job title.

1 20 (46.51%) SQL
2 12 (27.91%) Finance
3 10 (23.26%) ITIL
4 8 (18.60%) Unix
5 6 (13.95%) Windows
5 6 (13.95%) ITIL Certification
6 5 (11.63%) Spanish Language
6 5 (11.63%) Windows Server
6 5 (11.63%) Statistics
6 5 (11.63%) Mainframe
6 5 (11.63%) SQL Server
6 5 (11.63%) IIS
6 5 (11.63%) MS Excel
7 4 (9.30%) SLA
7 4 (9.30%) MS Office
7 4 (9.30%) EAM
7 4 (9.30%) Service Management
7 4 (9.30%) CAFM
7 4 (9.30%) Analytical Skills
8 3 (6.98%) User Experience
8 3 (6.98%) Degree
9 2 (4.65%) Asset Management
9 2 (4.65%) Google
9 2 (4.65%) Service Delivery
9 2 (4.65%) ITSM
9 2 (4.65%) CSS
9 2 (4.65%) Microsoft
9 2 (4.65%) ATM
9 2 (4.65%) HTML
9 2 (4.65%) JavaScript

Customer Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (11.63%) IIS
2 1 (2.33%) Apache
Applications
1 5 (11.63%) MS Excel
2 4 (9.30%) MS Office
Cloud Services
1 2 (4.65%) Google Apps
2 1 (2.33%) SaaS
Communications & Networking
1 2 (4.65%) ATM
Database & Business Intelligence
1 5 (11.63%) SQL Server
General
1 12 (27.91%) Finance
2 5 (11.63%) Spanish Language
3 1 (2.33%) Banking
3 1 (2.33%) Dutch Language
3 1 (2.33%) Legal
3 1 (2.33%) Publishing
3 1 (2.33%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (4.65%) CSS
1 2 (4.65%) HTML
2 1 (2.33%) REST
Miscellaneous
1 5 (11.63%) Mainframe
1 5 (11.63%) Statistics
2 4 (9.30%) Analytical Skills
3 3 (6.98%) User Experience
4 2 (4.65%) Mobile App
5 1 (2.33%) Management Information System
Operating Systems
1 8 (18.60%) Unix
2 6 (13.95%) Windows
3 5 (11.63%) Windows Server
4 1 (2.33%) Windows 7
Processes & Methodologies
1 10 (23.26%) ITIL
2 4 (9.30%) CAFM
2 4 (9.30%) EAM
2 4 (9.30%) Service Management
3 2 (4.65%) Asset Management
3 2 (4.65%) Investment Management
3 2 (4.65%) ITSM
3 2 (4.65%) Service Delivery
4 1 (2.33%) Analytics
4 1 (2.33%) Business Analytics
4 1 (2.33%) Data Analysis
4 1 (2.33%) Disaster Recovery
4 1 (2.33%) Incident Management
4 1 (2.33%) Supplier Management
4 1 (2.33%) Time Management
Programming Languages
1 20 (46.51%) SQL
2 2 (4.65%) JavaScript
3 1 (2.33%) COBOL
Qualifications
1 6 (13.95%) ITIL Certification
2 3 (6.98%) Degree
Quality Assurance & Compliance
1 4 (9.30%) SLA
2 1 (2.33%) ISO 9001
Vendors
1 2 (4.65%) Google
1 2 (4.65%) Microsoft
2 1 (2.33%) Advent
2 1 (2.33%) Charles River
2 1 (2.33%) Misys
2 1 (2.33%) Murex
2 1 (2.33%) Openreach
2 1 (2.33%) Salesforce.com
2 1 (2.33%) SunGard