The table below looks at the statistics for the Customer Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Customer Support Analyst in their job title over the 3 months to 29 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Dec 2014
Same period 2013 Same period 2012
Customer Support Analyst
Rank 862 878 881
Rank change year-on-year
+16 +3
Permanent jobs requiring a Customer Support Analyst 28 22 15
As % of all permanent IT jobs located in the UK 0.025% 0.020% 0.013%
As % of the Job Titles category 0.027% 0.022% 0.014%
Number of salaries quoted 26 22 13
Average salary £23,750 £22,250 £21,500
Average salary % change year-on-year
+6.74% +3.48%
90% offered a salary of more than £19,250 £20,000 £20,100
10% offered a salary of more than £35,500 £32,500 £38,000
UK excluding London average salary £22,750 £20,000 £21,250
% change year-on-year
+13.75% -5.88%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
104068 101994 108481
As % of all permanent IT jobs located in the UK 94.69% 94.68% 95.26%
Number of salaries quoted 86662 82710 93503
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £26,861 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Customer Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Customer Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Customer Support Analyst Jobs Demand Trend in the UK

Customer Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Analyst within the UK.

Customer Support Analyst Salary Trend in the UK

Customer Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Customer Support Analyst over the 3 months to 29 December 2014 within the UK.

Customer Support Analyst Salary Histogram in the UK

Customer Support Analyst
Top 24 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Support Analyst within the UK over the 3 months to 29 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +9 28 £23,750 +6.74%
South East - 11 £35,000 -
London -4 7 £25,750 -14.16%
Gatwick - 7 £35,000 -
West Sussex - 7 £35,000 -
Leicester - 4 £20,000 -
Reading - 4 £21,500 -
Berkshire - 4 £21,500 -
Leicestershire - 4 £20,000 -
East Midlands - 4 £20,000 -
South West +1 3 £23,500 +17.50%
Gloucestershire - 2 £22,750 -
Cheltenham - 2 £22,750 -
Exeter +8 1 £36,000 +111.76%
West Yorkshire -3 1 - -
Leeds -4 1 - -
Devon -5 1 £36,000 +111.76%
Yorkshire -9 1 - -
City of London - 1 £32,500 -
Cambridge - 1 £19,000 -
Coventry - 1 £19,500 -
Cambridgeshire - 1 £19,000 -
West Midlands - 1 £19,500 -
East of England - 1 £19,000 -

Customer Support Analyst
Top 30 Related IT Skills

For the 6 months to 29 December 2014, IT jobs within the UK that cited Customer Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Analyst in their job title.

1 21 (38.89%) SQL
2 13 (24.07%) Finance
3 12 (22.22%) German Language
4 11 (20.37%) French Language
4 11 (20.37%) Microsoft
5 10 (18.52%) Windows
6 9 (16.67%) MS Office
6 9 (16.67%) MySQL
6 9 (16.67%) Oracle
6 9 (16.67%) Analytical Skills
7 8 (14.81%) Windows 7
7 8 (14.81%) C#
7 8 (14.81%) .NET
7 8 (14.81%) ITIL
7 8 (14.81%) MS Excel
8 7 (12.96%) Citrix
8 7 (12.96%) ASP.NET
8 7 (12.96%) T-SQL
8 7 (12.96%) VB
8 7 (12.96%) SQL Server
8 7 (12.96%) IIS
8 7 (12.96%) Oracle Database
8 7 (12.96%) Spanish Language
8 7 (12.96%) Italian Language
8 7 (12.96%) Degree
9 6 (11.11%) UNIX
10 5 (9.26%) Windows Vista
11 4 (7.41%) Continuous Improvement
11 4 (7.41%) Logistics
11 4 (7.41%) Incident Management

Customer Support Analyst
Top Related IT Skills by Category

For the 6 months to 29 December 2014, IT jobs within the UK that cited Customer Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (12.96%) IIS
2 1 (1.85%) MS Exchange
2 1 (1.85%) Exchange Server 2010
2 1 (1.85%) Exchange Server 2013
Applications
1 9 (16.67%) MS Office
2 8 (14.81%) MS Excel
Business Applications
1 1 (1.85%) Summit
Cloud Services
1 3 (5.56%) SaaS
2 2 (3.70%) PaaS
Communications & Networking
1 1 (1.85%) TCP/IP
Database & Business Intelligence
1 9 (16.67%) MySQL
2 7 (12.96%) SQL Server
2 7 (12.96%) Oracle Database
Development Applications
1 1 (1.85%) Toad
General
1 13 (24.07%) Finance
2 12 (22.22%) German Language
3 11 (20.37%) French Language
4 7 (12.96%) Spanish Language
4 7 (12.96%) Italian Language
5 3 (5.56%) Retail
6 2 (3.70%) Turkish Language
6 2 (3.70%) Japanese Language
6 2 (3.70%) Polish Language
6 2 (3.70%) Portuguese Language
7 1 (1.85%) Manufacturing
7 1 (1.85%) Banking
7 1 (1.85%) Pharmaceutical
7 1 (1.85%) Telecoms
Libraries, Frameworks & Software Standards
1 8 (14.81%) .NET
2 7 (12.96%) ASP.NET
3 1 (1.85%) ADO
Miscellaneous
1 9 (16.67%) Analytical Skills
2 3 (5.56%) Management Information System
3 2 (3.70%) Mathematics
3 2 (3.70%) Hedge funds
3 2 (3.70%) Foreign Exchange (FX)
4 1 (1.85%) NHS
Operating Systems
1 10 (18.52%) Windows
2 8 (14.81%) Windows 7
3 6 (11.11%) UNIX
4 5 (9.26%) Windows Vista
5 4 (7.41%) Linux
5 4 (7.41%) Windows XP
6 1 (1.85%) Windows Server 2003
6 1 (1.85%) Windows Server 2008
Processes & Methodologies
1 8 (14.81%) ITIL
2 4 (7.41%) Project Management
2 4 (7.41%) Logistics
2 4 (7.41%) Incident Management
2 4 (7.41%) Continuous Improvement
3 3 (5.56%) Time Management
4 2 (3.70%) Market Research
4 2 (3.70%) Product Management
4 2 (3.70%) Business Development
4 2 (3.70%) CRM
4 2 (3.70%) E-Commerce
4 2 (3.70%) User Stories
4 2 (3.70%) Coaching
4 2 (3.70%) Business Analysis
5 1 (1.85%) Software Engineering
Programming Languages
1 21 (38.89%) SQL
2 8 (14.81%) C#
3 7 (12.96%) T-SQL
3 7 (12.96%) VB
4 4 (7.41%) PL/SQL
5 2 (3.70%) C
5 2 (3.70%) C++
6 1 (1.85%) Java
Qualifications
1 7 (12.96%) Degree
2 1 (1.85%) ITIL Certification
Quality Assurance & Compliance
1 3 (5.56%) SLA
2 1 (1.85%) ISO 14001
2 1 (1.85%) ISO 9001
Systems Management
1 3 (5.56%) Nagios
2 2 (3.70%) Kibana
Vendors
1 11 (20.37%) Microsoft
2 9 (16.67%) Oracle
3 7 (12.96%) Citrix
4 3 (5.56%) New Relic
5 1 (1.85%) LexisNexis