The statistics below represent IT jobs advertised across the UK that had Customer Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 9 December 2016 with a comparison to same period over 2 years.

3 months to
9 Dec 2016
Same period 2015 Same period 2014
Customer Support Analyst
Rank 858 942 954
Rank change year-on-year
+84 +12
Permanent jobs requiring a Customer Support Analyst 18 13 36
As % of all permanent IT jobs located in the UK 0.020% 0.012% 0.032%
As % of the Job Titles category 0.021% 0.013% 0.033%
Number of salaries quoted 17 13 34
Median salary £27,500 £27,000 £26,250
Median salary % change year-on-year
+1.85% +2.85%
90% offered a salary of more than £19,000 £18,000 £20,000
10% offered a salary of more than £37,500 £32,500 £35,000
UK excluding London median salary £19,500 £20,000 £23,000
% change year-on-year
-2.50% -13.04%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
86462 102533 109645
As % of all permanent IT jobs located in the UK 96.45% 96.55% 96.65%
Number of salaries quoted 71827 85446 90758
Median salary £46,000 £45,000 £45,000
Median salary % change year-on-year
+2.22% -
90% offered a salary of more than £27,500 £27,500 £26,000
10% offered a salary of more than £75,000 £70,000 £70,000
UK excluding London median salary £41,500 £41,000 £40,000
% change year-on-year
+1.21% +2.50%

Customer Support Analyst
Jobs Demand Trend

The demand trend of job ads that featured Customer Support Analyst in the job title.

Customer Support Analyst Jobs Demand Trend in the UK

Customer Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Analyst within the UK.

Customer Support Analyst Salary Trend in the UK

Customer Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Customer Support Analyst over the 3 months to 9 December 2016 within the UK.

Customer Support Analyst Salary Histogram in the UK

Customer Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Support Analyst within the UK over the 3 months to 9 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +75 18 £27,500 +1.85% 3
London +63 6 £31,250 -
East of England +23 5 £37,500 +87.50% 1
North West - 5 £19,500 - 1
Manchester - 5 £19,500 -
Altrincham - 5 £19,500 -
Cambridge +11 3 £37,500 +87.50%
Cambridgeshire +10 3 £37,500 +87.50%
City of London +28 2 £35,000 +45.83%
Hertfordshire - 2 £19,000 -
Stevenage - 2 £19,000 -
Nottingham - 1 - -
Nottinghamshire - 1 - -
Tyne and Wear - 1 £17,774 -
Jarrow - 1 £17,774 -
East Midlands - 1 - -
North East - 1 £17,774 -

Customer Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 9 December 2016, Customer Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Customer Support Analyst in the job title.

1 15 (57.69%) SQL
2 11 (42.31%) Finance
3 10 (38.46%) SLA
3 10 (38.46%) Windows
4 7 (26.92%) Banking
5 5 (19.23%) User Acceptance Testing
6 4 (15.38%) TCP/IP
6 4 (15.38%) MS Office
6 4 (15.38%) ITIL
6 4 (15.38%) Change Management
7 3 (11.54%) Business Analysis
7 3 (11.54%) Degree
8 2 (7.69%) Windows Server 2003
8 2 (7.69%) SQL Server
8 2 (7.69%) Microsoft
8 2 (7.69%) Motorola
8 2 (7.69%) EPoS
8 2 (7.69%) DHTML
8 2 (7.69%) HTML
8 2 (7.69%) Java
8 2 (7.69%) JavaScript
8 2 (7.69%) JBoss
8 2 (7.69%) Financial Institution
8 2 (7.69%) Retail
8 2 (7.69%) Fixed Income
8 2 (7.69%) Windows Vista
8 2 (7.69%) French Language
8 2 (7.69%) Retail-J
8 2 (7.69%) Statistics
8 2 (7.69%) Product Management

Customer Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (7.69%) JBoss
2 1 (3.85%) Apache
2 1 (3.85%) Confluence
Applications
1 4 (15.38%) MS Office
2 1 (3.85%) MS Excel
Business Applications
1 2 (7.69%) Retail-J
Communications & Networking
1 4 (15.38%) TCP/IP
2 1 (3.85%) FTP
Database & Business Intelligence
1 2 (7.69%) SQL Server
2 1 (3.85%) MySQL
Development Applications
1 1 (3.85%) JIRA
1 1 (3.85%) SQL Server Management Studio (SSMS)
General
1 11 (42.31%) Finance
2 7 (26.92%) Banking
3 2 (7.69%) Financial Institution
3 2 (7.69%) French Language
3 2 (7.69%) Retail
4 1 (3.85%) Back Office
4 1 (3.85%) German Language
4 1 (3.85%) Spanish Language
Libraries, Frameworks & Software Standards
1 2 (7.69%) DHTML
1 2 (7.69%) HTML
2 1 (3.85%) FIX Protocol
Miscellaneous
1 2 (7.69%) Data Centre
1 2 (7.69%) EPoS
1 2 (7.69%) Fixed Income
1 2 (7.69%) Hedge funds
1 2 (7.69%) Statistics
2 1 (3.85%) Derivative
2 1 (3.85%) Economics
2 1 (3.85%) Equities
2 1 (3.85%) Equity Derivative
2 1 (3.85%) Foreign Exchange (FX)
2 1 (3.85%) Mainframe
2 1 (3.85%) SWIFT
2 1 (3.85%) Wiki
Operating Systems
1 10 (38.46%) Windows
2 2 (7.69%) Windows 7
2 2 (7.69%) Windows Server
2 2 (7.69%) Windows Server 2003
2 2 (7.69%) Windows Server 2008
2 2 (7.69%) Windows Vista
3 1 (3.85%) Linux
3 1 (3.85%) Unix
Processes & Methodologies
1 5 (19.23%) User Acceptance Testing
2 4 (15.38%) Change Management
2 4 (15.38%) ITIL
3 3 (11.54%) Business Analysis
4 2 (7.69%) Process Improvement
4 2 (7.69%) Product Management
5 1 (3.85%) Case Management
5 1 (3.85%) CRM
5 1 (3.85%) Cybersecurity
5 1 (3.85%) Electronic Trading
5 1 (3.85%) Project Management
5 1 (3.85%) Service Delivery
5 1 (3.85%) Time Management
Programming Languages
1 15 (57.69%) SQL
2 2 (7.69%) Java
2 2 (7.69%) JavaScript
Qualifications
1 3 (11.54%) Degree
2 1 (3.85%) BPSS Clearance
2 1 (3.85%) ITIL Certification
2 1 (3.85%) SC Cleared
2 1 (3.85%) Security Cleared
Quality Assurance & Compliance
1 10 (38.46%) SLA
2 2 (7.69%) QA
3 1 (3.85%) EMIR
3 1 (3.85%) MiFID
Systems Management
1 2 (7.69%) AirWatch
Vendors
1 2 (7.69%) Microsoft
1 2 (7.69%) Motorola
2 1 (3.85%) Salesforce.com
Chester, Cheshire
Searchability
Salary: £14000 - £18000 per annum
Posted: 4 days ago
Havant, Hampshire
Jobsite Resourcing Team
Salary: Competitive Salary plus Generous Benefits
Posted: 11 days ago