The table below looks at the statistics for the Customer Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Customer Support Analyst in their job title over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
Customer Support Analyst
Rank 857 891 876
Rank change year-on-year
+34 -15
Permanent jobs requiring a Customer Support Analyst 26 16 11
As % of all permanent IT jobs located in the UK 0.024% 0.014% 0.010%
As % of the Job Titles category 0.026% 0.014% 0.011%
Number of salaries quoted 23 15 10
Average salary £24,500 £22,500 £21,750
Average salary % change year-on-year
+8.88% +3.44%
90% offered a salary of more than £20,000 £20,100 £18,900
10% offered a salary of more than £35,000 £30,000 £26,500
UK excluding London average salary £20,750 £22,500 £19,000
% change year-on-year
-7.77% +18.42%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
101039 111103 102972
As % of all permanent IT jobs located in the UK 94.57% 94.62% 94.64%
Number of salaries quoted 82999 91169 85609
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,000 £27,000
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Customer Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Customer Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Customer Support Analyst Jobs Demand Trend in the UK

Customer Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Analyst within the UK.

Customer Support Analyst Salary Trend in the UK

Customer Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Customer Support Analyst over the 3 months to 22 May 2015 within the UK.

Customer Support Analyst Salary Histogram in the UK

Customer Support Analyst
Top 22 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Support Analyst within the UK over the 3 months to 22 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +46 25 £23,750 +5.55%
South East +12 12 £24,500 -18.33%
London - 8 £27,000 -
Berkshire - 5 £35,000 -
East Sussex - 4 £20,000 -
Somerset - 4 £20,000 -
Bath - 4 £20,000 -
Brighton - 4 £20,000 -
South West - 4 £20,000 -
Reading - 3 £35,000 -
Oxford - 2 - -
Oxfordshire - 2 - -
Wales +3 1 £26,500 +43.24%
East of England - 1 £21,500 -
Farnborough - 1 £30,000 -
Hampshire - 1 £30,000 -
City of London - 1 £32,500 -
South Wales - 1 £26,500 -
Bedfordshire - 1 £21,500 -
Luton - 1 £21,500 -
Cardiff - 1 £26,500 -
Croydon - 1 £15,250 -

Customer Support Analyst
Top 30 Related IT Skills

For the 6 months to 22 May 2015, IT jobs within the UK that cited Customer Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Analyst in their job title.

1 17 (39.53%) ITIL
2 16 (37.21%) SQL
3 11 (25.58%) UNIX
4 8 (18.60%) Finance
4 8 (18.60%) SLA
4 8 (18.60%) MySQL
5 7 (16.28%) PL/SQL
5 7 (16.28%) Linux
5 7 (16.28%) Internet
5 7 (16.28%) Degree
5 7 (16.28%) SaaS
6 6 (13.95%) Digital Media
6 6 (13.95%) Analytics
6 6 (13.95%) New Relic
6 6 (13.95%) Incident Management
6 6 (13.95%) Time Management
6 6 (13.95%) Problem Management
6 6 (13.95%) Agile Software Development
6 6 (13.95%) Google
6 6 (13.95%) Nagios
6 6 (13.95%) ITIL Certification
6 6 (13.95%) Publishing
6 6 (13.95%) Windows
6 6 (13.95%) MS Office
7 5 (11.63%) Java
7 5 (11.63%) Oracle
7 5 (11.63%) SQL Server
7 5 (11.63%) Change Management
7 5 (11.63%) Microsoft
7 5 (11.63%) Kibana

Customer Support Analyst
Top Related IT Skills by Category

For the 6 months to 22 May 2015, IT jobs within the UK that cited Customer Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (9.30%) Apache
2 3 (6.98%) IIS
Applications
1 6 (13.95%) MS Office
2 3 (6.98%) MS PowerPoint
3 2 (4.65%) MS Excel
Business Applications
1 1 (2.33%) SAP Oil and Gas
Cloud Services
1 7 (16.28%) SaaS
2 4 (9.30%) Google Analytics
3 1 (2.33%) PaaS
Communications & Networking
1 7 (16.28%) Internet
2 4 (9.30%) SSH
3 3 (6.98%) LAN
3 3 (6.98%) WAN
Database & Business Intelligence
1 8 (18.60%) MySQL
2 5 (11.63%) SQL Server
3 4 (9.30%) Oracle Database
4 1 (2.33%) Oracle Reports
4 1 (2.33%) Crystal Reports
General
1 8 (18.60%) Finance
2 6 (13.95%) Publishing
3 4 (9.30%) Retail
4 3 (6.98%) Manufacturing
4 3 (6.98%) Marketing
4 3 (6.98%) Multimedia
4 3 (6.98%) Banking
5 1 (2.33%) Electronics
5 1 (2.33%) Telecoms
5 1 (2.33%) Advertising
5 1 (2.33%) German Language
Libraries, Frameworks & Software Standards
1 4 (9.30%) REST
1 4 (9.30%) XML
1 4 (9.30%) .NET
2 3 (6.98%) ASP.NET
3 2 (4.65%) COM
4 1 (2.33%) ADO
Miscellaneous
1 6 (13.95%) Digital Media
2 4 (9.30%) Analytical Skills
2 4 (9.30%) Mathematics
2 4 (9.30%) Computer Science
3 3 (6.98%) E-Learning
4 2 (4.65%) User Experience
4 2 (4.65%) Enterprise Software
4 2 (4.65%) Social Media
4 2 (4.65%) Management Information System
5 1 (2.33%) DTV
5 1 (2.33%) Mobile Payment
Operating Systems
1 11 (25.58%) UNIX
2 7 (16.28%) Linux
3 6 (13.95%) Windows
4 1 (2.33%) Windows 7
Processes & Methodologies
1 17 (39.53%) ITIL
2 6 (13.95%) Analytics
2 6 (13.95%) Incident Management
2 6 (13.95%) Time Management
2 6 (13.95%) Problem Management
2 6 (13.95%) Agile Software Development
3 5 (11.63%) Change Management
4 4 (9.30%) Service Delivery
4 4 (9.30%) Workflow
5 3 (6.98%) CRM
5 3 (6.98%) E-Commerce
6 2 (4.65%) Logistics
6 2 (4.65%) Customer Engagement
6 2 (4.65%) Continuous Improvement
6 2 (4.65%) User Acceptance Testing
6 2 (4.65%) Service Management
6 2 (4.65%) Stakeholder Management
7 1 (2.33%) Business Intelligence
7 1 (2.33%) Programme Management
7 1 (2.33%) Coaching
Programming Languages
1 16 (37.21%) SQL
2 7 (16.28%) PL/SQL
3 5 (11.63%) Java
4 4 (9.30%) C
4 4 (9.30%) C#
5 3 (6.98%) T-SQL
5 3 (6.98%) VB
6 1 (2.33%) C++
Qualifications
1 7 (16.28%) Degree
2 6 (13.95%) ITIL Certification
3 1 (2.33%) HND
3 1 (2.33%) Security Cleared
Quality Assurance & Compliance
1 8 (18.60%) SLA
2 4 (9.30%) ISO 9001
3 1 (2.33%) ISO 9000
System Software
1 1 (2.33%) Active Directory
Systems Management
1 6 (13.95%) Nagios
2 5 (11.63%) Kibana
Vendors
1 6 (13.95%) New Relic
1 6 (13.95%) Google
2 5 (11.63%) Oracle
2 5 (11.63%) Microsoft
3 3 (6.98%) Citrix
4 2 (4.65%) ServiceNow
4 2 (4.65%) Cisco
5 1 (2.33%) SAP
5 1 (2.33%) LexisNexis