The table below looks at the statistics for the Customer Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Customer Support Analyst in their job title over the 3 months to 31 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Mar 2015
Same period 2014 Same period 2013
Customer Support Analyst
Rank 874 898 899
Rank change year-on-year
+24 +1
Permanent jobs requiring a Customer Support Analyst 21 8 5
As % of all permanent IT jobs located in the UK 0.019% 0.007% 0.005%
As % of the Job Titles category 0.020% 0.007% 0.005%
Number of salaries quoted 21 8 5
Average salary £24,500 £22,000 £38,500
Average salary % change year-on-year
+11.36% -42.85%
UK excluding London average salary £22,500 £20,000 £38,500
% change year-on-year
+12.50% -48.05%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
103849 108425 103990
As % of all permanent IT jobs located in the UK 94.75% 94.58% 94.80%
Number of salaries quoted 85040 87699 86943
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,000 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Customer Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Customer Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Customer Support Analyst Jobs Demand Trend in the UK

Customer Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Analyst within the UK.

Customer Support Analyst Salary Trend in the UK

Customer Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Customer Support Analyst over the 3 months to 31 March 2015 within the UK.

Customer Support Analyst Salary Histogram in the UK

Customer Support Analyst
Top 25 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Support Analyst within the UK over the 3 months to 31 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +3 20 £23,500 +6.81% 4
London +10 5 £27,500 +25.00% 1
South East - 5 £25,000 - 2
East Midlands +7 3 £22,500 -16.66%
South West -6 3 £20,000 -
Somerset - 3 £20,000 -
Nottinghamshire - 3 £22,500 -
Worksop - 3 £22,500 -
Bath - 3 £20,000 -
Banbury - 2 £25,000 -
Oxfordshire - 2 £25,000 - 2
Berkshire - 2 £24,500 -
Coventry - 2 £19,500 -
West Midlands - 2 £19,500 -
Wales -11 1 £26,500 +43.24%
South Wales - 1 £26,500 -
East of England - 1 £21,500 -
Farnborough - 1 £30,000 -
North West - 1 £20,000 - 1
Hampshire - 1 £30,000 -
Altrincham - 1 £20,000 -
Cardiff - 1 £26,500 -
Bedfordshire - 1 £21,500 -
Luton - 1 £21,500 -
Manchester - 1 £20,000 -

Customer Support Analyst
Top 30 Related IT Skills

For the 6 months to 31 March 2015, IT jobs within the UK that cited Customer Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Analyst in their job title.

1 22 (45.83%) SQL
2 11 (22.92%) UNIX
2 11 (22.92%) Finance
3 10 (20.83%) ITIL
4 9 (18.75%) PL/SQL
4 9 (18.75%) MySQL
4 9 (18.75%) Linux
4 9 (18.75%) German Language
5 8 (16.67%) French Language
5 8 (16.67%) Degree
5 8 (16.67%) SaaS
6 7 (14.58%) Nagios
6 7 (14.58%) New Relic
6 7 (14.58%) Incident Management
7 6 (12.50%) Kibana
7 6 (12.50%) Retail
7 6 (12.50%) Windows
8 5 (10.42%) SLA
8 5 (10.42%) Oracle
8 5 (10.42%) SQL Server
8 5 (10.42%) MS Office
8 5 (10.42%) Problem Management
9 4 (8.33%) Windows 7
9 4 (8.33%) Continuous Improvement
9 4 (8.33%) Manufacturing
9 4 (8.33%) Logistics
9 4 (8.33%) ITIL Certification
9 4 (8.33%) Change Management
9 4 (8.33%) .NET
9 4 (8.33%) Java

Customer Support Analyst
Top Related IT Skills by Category

For the 6 months to 31 March 2015, IT jobs within the UK that cited Customer Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (6.25%) IIS
Applications
1 5 (10.42%) MS Office
2 4 (8.33%) MS Excel
Business Applications
1 1 (2.08%) Summit
1 1 (2.08%) SAP Oil and Gas
Cloud Services
1 8 (16.67%) SaaS
2 2 (4.17%) PaaS
Communications & Networking
1 2 (4.17%) Internet
Database & Business Intelligence
1 9 (18.75%) MySQL
2 5 (10.42%) SQL Server
3 3 (6.25%) Oracle Database
4 1 (2.08%) Crystal Reports
4 1 (2.08%) Oracle Reports
Development Applications
1 1 (2.08%) Toad
General
1 11 (22.92%) Finance
2 9 (18.75%) German Language
3 8 (16.67%) French Language
4 6 (12.50%) Retail
5 4 (8.33%) Manufacturing
6 3 (6.25%) Marketing
6 3 (6.25%) Banking
6 3 (6.25%) Italian Language
6 3 (6.25%) Spanish Language
7 1 (2.08%) Advertising
7 1 (2.08%) Electronics
7 1 (2.08%) Telecoms
Libraries, Frameworks & Software Standards
1 4 (8.33%) .NET
2 3 (6.25%) ASP.NET
3 1 (2.08%) ADO
Miscellaneous
1 3 (6.25%) Analytical Skills
2 2 (4.17%) Social Media
2 2 (4.17%) Digital Media
2 2 (4.17%) Enterprise Software
3 1 (2.08%) DTV
Operating Systems
1 11 (22.92%) UNIX
2 9 (18.75%) Linux
3 6 (12.50%) Windows
4 4 (8.33%) Windows 7
5 3 (6.25%) Windows XP
5 3 (6.25%) Windows Vista
Processes & Methodologies
1 10 (20.83%) ITIL
2 7 (14.58%) Incident Management
3 5 (10.42%) Problem Management
4 4 (8.33%) Continuous Improvement
4 4 (8.33%) E-Commerce
4 4 (8.33%) Change Management
4 4 (8.33%) Logistics
5 3 (6.25%) Agile Software Development
6 2 (4.17%) Analytics
6 2 (4.17%) Coaching
6 2 (4.17%) CRM
7 1 (2.08%) Business Intelligence
7 1 (2.08%) Software Engineering
7 1 (2.08%) Software Testing
7 1 (2.08%) Programme Management
7 1 (2.08%) Digital Marketing
Programming Languages
1 22 (45.83%) SQL
2 9 (18.75%) PL/SQL
3 4 (8.33%) Java
3 4 (8.33%) C#
4 3 (6.25%) T-SQL
4 3 (6.25%) VB
5 2 (4.17%) C++
Qualifications
1 8 (16.67%) Degree
2 4 (8.33%) ITIL Certification
3 1 (2.08%) HND
Quality Assurance & Compliance
1 5 (10.42%) SLA
2 4 (8.33%) ISO 9001
3 1 (2.08%) ISO 9000
3 1 (2.08%) ISO 14001
System Software
1 1 (2.08%) Active Directory
Systems Management
1 7 (14.58%) Nagios
2 6 (12.50%) Kibana
Vendors
1 7 (14.58%) New Relic
2 5 (10.42%) Oracle
3 4 (8.33%) Microsoft
4 3 (6.25%) Citrix
5 2 (4.17%) Google
5 2 (4.17%) Cisco
6 1 (2.08%) LexisNexis
6 1 (2.08%) SAP
London
Arrows Group
Salary: £25000 - £29000 per annum + Bonus + on call
Posted: 4 days ago
Abingdon, Oxfordshire
Redrock Consulting Ltd
Salary: £20000 - £26000 per annum + Bonus + Benefits
Posted: 6 days ago
Warrington
Ascent People
Salary: £20000 - £25000 per annum + Bonus + Benefits
Posted: 6 days ago
Oxford
Recruitment Revolution Limited
Salary: Excellent Salary Package + Full Company Benefits
Posted: 12 days ago