The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Wiltshire region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 8 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
8 Feb 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 78 81 89
Rank change year-on-year
+3 +8
Permanent jobs requiring a Service Desk Analyst 18 15 11
As % of all permanent IT jobs located in Wiltshire 1.69% 1.34% 1.13%
As % of the Job Titles category 1.77% 1.39% 1.17%
Number of salaries quoted 16 15 11
Average salary £24,250 £24,000 £23,500
Average salary % change year-on-year
+1.04% +2.12%
UK excluding London average salary £21,500 £21,750 £21,500
% change year-on-year
-1.14% +1.16%
Service Desk Analyst
South West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Wiltshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Wiltshire
Permanent IT job ads with a match in the
Job Titles category
1019 1083 939
As % of all permanent IT jobs located in Wiltshire 95.50% 96.78% 96.70%
Number of salaries quoted 937 918 834
Average salary £37,500 £40,000 £35,579
Average salary % change year-on-year
-6.25% +12.42%
90% offered a salary of more than £25,000 £27,000 £24,000
10% offered a salary of more than £55,000 £55,000 £55,544
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Service Desk Analyst
Jobs Demand Trend in Wiltshire

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Wiltshire region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Wiltshire

Service Desk Analyst
Salary Trend in Wiltshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Wiltshire region.

Service Desk Analyst Salary Trend in Wiltshire

Service Desk Analyst
Job Locations in Wiltshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the Wiltshire region over the 3 months to 8 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Salisbury +9 10 £28,625 +33.13% 1
Chippenham 0 4 £22,250 +11.25% 1
Swindon +3 2 £23,000 -6.12%
Service Desk Analyst
South West

Service Desk Analyst
Top 30 Related IT Skills in Wiltshire

For the 6 months to 8 February 2016, IT jobs across the Wiltshire region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 22 (75.86%) Active Directory
2 20 (68.97%) Windows
3 16 (55.17%) Microsoft
4 15 (51.72%) ITIL
5 12 (41.38%) MS Office
6 11 (37.93%) MS Exchange
7 10 (34.48%) TCP/IP
8 9 (31.03%) Windows Server
8 9 (31.03%) Windows 7
9 8 (27.59%) Exchange Server 2010
9 8 (27.59%) MS Excel
9 8 (27.59%) Incident Management
10 7 (24.14%) Finance
10 7 (24.14%) LAN
10 7 (24.14%) WAN
10 7 (24.14%) ITIL Certification
10 7 (24.14%) Windows Server 2008
11 6 (20.69%) Continuous Improvement
11 6 (20.69%) SaaS
11 6 (20.69%) Problem Management
11 6 (20.69%) XenApp
11 6 (20.69%) Citrix
11 6 (20.69%) Microsoft Certification
11 6 (20.69%) Wi-Fi
12 5 (17.24%) Service Management
12 5 (17.24%) MS PowerPoint
12 5 (17.24%) Business Transformation
13 4 (13.79%) SLA
14 3 (10.34%) HTTP
14 3 (10.34%) LDAP

Service Desk Analyst
Top Related IT Skills in Wiltshire by Category

For the 6 months to 8 February 2016, IT jobs across the Wiltshire region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 11 (37.93%) MS Exchange
2 8 (27.59%) Exchange Server 2010
3 3 (10.34%) IIS
4 1 (3.45%) Exchange Server 2003
4 1 (3.45%) Exchange Server 2007
4 1 (3.45%) Exchange Server 2013
Applications
1 12 (41.38%) MS Office
2 8 (27.59%) MS Excel
3 5 (17.24%) MS PowerPoint
Business Applications
1 1 (3.45%) Infor M3
Cloud Services
1 6 (20.69%) SaaS
Communications & Networking
1 10 (34.48%) TCP/IP
2 7 (24.14%) LAN
2 7 (24.14%) WAN
3 6 (20.69%) Wi-Fi
4 3 (10.34%) Firewall
4 3 (10.34%) HTTP
4 3 (10.34%) LDAP
5 2 (6.90%) Wireless
6 1 (3.45%) ADSL
6 1 (3.45%) Broadband
6 1 (3.45%) Cisco Wireless
6 1 (3.45%) DHCP
6 1 (3.45%) DNS
6 1 (3.45%) Ethernet
6 1 (3.45%) VoIP
6 1 (3.45%) VPN
Database & Business Intelligence
1 3 (10.34%) Relational Database
General
1 7 (24.14%) Finance
2 3 (10.34%) German Language
2 3 (10.34%) Manufacturing
2 3 (10.34%) Telecoms
3 1 (3.45%) Retail
Libraries, Frameworks & Software Standards
1 3 (10.34%) XML
Miscellaneous
1 3 (10.34%) Analytical Skills
1 3 (10.34%) Client/Server
1 3 (10.34%) Computer Science
2 2 (6.90%) Driving Licence
3 1 (3.45%) Blackberry
3 1 (3.45%) iPhone
3 1 (3.45%) Video Conferencing
Operating Systems
1 20 (68.97%) Windows
2 9 (31.03%) Windows 7
2 9 (31.03%) Windows Server
3 7 (24.14%) Windows Server 2008
4 3 (10.34%) Windows 8
5 2 (6.90%) Windows Server 2003
6 1 (3.45%) Windows Server 2012
6 1 (3.45%) Windows XP
Processes & Methodologies
1 15 (51.72%) ITIL
2 8 (27.59%) Incident Management
3 6 (20.69%) Continuous Improvement
3 6 (20.69%) Problem Management
4 5 (17.24%) Business Transformation
4 5 (17.24%) Service Management
5 3 (10.34%) ERP
5 3 (10.34%) Service Delivery
6 2 (6.90%) Time Management
7 1 (3.45%) CRM
7 1 (3.45%) ITIL V3
7 1 (3.45%) Performance Monitoring
Programming Languages
1 3 (10.34%) C#
1 3 (10.34%) Java
1 3 (10.34%) JavaScript
1 3 (10.34%) SQL
Qualifications
1 7 (24.14%) ITIL Certification
2 6 (20.69%) Microsoft Certification
3 3 (10.34%) Degree
3 3 (10.34%) MCP
4 2 (6.90%) Security Cleared
5 1 (3.45%) MCDST
5 1 (3.45%) MCITP
5 1 (3.45%) MCTS
5 1 (3.45%) SC Cleared
Quality Assurance & Compliance
1 4 (13.79%) SLA
System Software
1 22 (75.86%) Active Directory
2 6 (20.69%) XenApp
3 1 (3.45%) Hyper-V
3 1 (3.45%) Terminal Services
3 1 (3.45%) UAG
3 1 (3.45%) VMware Infrastructure
Systems Management
1 3 (10.34%) MOM
1 3 (10.34%) SCCM
1 3 (10.34%) Systems Management Server (SMS)
Vendors
1 16 (55.17%) Microsoft
2 6 (20.69%) Citrix
3 3 (10.34%) Apple
4 2 (6.90%) Cisco
5 1 (3.45%) AppSense
5 1 (3.45%) Avaya
5 1 (3.45%) Dell
5 1 (3.45%) HP
5 1 (3.45%) Symantec
5 1 (3.45%) VMware
Chippenham, Wiltshire
Global Technology Solutions Ltd
Salary: £22000 - £23000 per annum + Benefits
Posted: 4 days ago
Wiltshire
Skye Group
Salary: £25,000 per annum with company benefits
Posted: 5 days ago
Salisbury
Spectrum IT
Posted: 20 days ago
Calne
Recruitment Genius Ltd
Salary: £16000 - £18000 per annum
Posted: 27 days ago