The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Wiltshire region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 3 June 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Jun 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 82 76 81
Rank change year-on-year
-6 +5
Permanent jobs requiring a Service Desk Analyst 11 13 3
As % of all permanent IT jobs located in Wiltshire 1.07% 1.34% 0.33%
As % of the Job Titles category 1.14% 1.42% 0.35%
Number of salaries quoted 5 13 2
Average salary £22,500 £20,000 £20,750
Average salary % change year-on-year
+12.50% -3.61%
90% offered a salary of more than £20,000 £19,100 £20,150
10% offered a salary of more than £23,400 £25,800 £21,350
UK excluding London average salary £22,000 £21,500 £21,000
% change year-on-year
+2.32% +2.38%
Service Desk Analyst
South West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Wiltshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Wiltshire
Permanent IT job ads with a match in the
Job Titles category
967 915 864
As % of all permanent IT jobs located in Wiltshire 94.25% 94.33% 95.47%
Number of salaries quoted 790 801 767
Average salary £37,500 £40,000 £37,500
Average salary % change year-on-year
-6.25% +6.66%
90% offered a salary of more than £26,500 £25,000 £27,500
10% offered a salary of more than £50,000 £55,000 £62,925
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in Wiltshire

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Wiltshire region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Wiltshire

Service Desk Analyst
Salary Trend in Wiltshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Wiltshire region.

Service Desk Analyst Salary Trend in Wiltshire

Service Desk Analyst
Job Locations in Wiltshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the Wiltshire region over the 3 months to 3 June 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Salisbury - 6 £22,500 -
Chippenham -3 4 £20,250 +3.84%
Service Desk Analyst
South West

Service Desk Analyst
Top 30 Related IT Skills in Wiltshire

For the 6 months to 3 June 2015, IT jobs across the Wiltshire region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 27 (81.82%) Windows
1 27 (81.82%) Active Directory
2 23 (69.70%) MS Office
3 22 (66.67%) ITIL
4 18 (54.55%) Microsoft
5 16 (48.48%) MS Exchange
6 13 (39.39%) Incident Management
6 13 (39.39%) Windows 8
7 12 (36.36%) Windows 7
8 9 (27.27%) MS Excel
9 7 (21.21%) Cisco
9 7 (21.21%) Analytical Skills
10 6 (18.18%) ITIL V3
10 6 (18.18%) MCP
10 6 (18.18%) Wireless
11 5 (15.15%) VMware
11 5 (15.15%) Degree
11 5 (15.15%) ITSM
11 5 (15.15%) TCP/IP
11 5 (15.15%) Microsoft Certification
11 5 (15.15%) VMware Infrastructure
12 4 (12.12%) Windows Server 2012
12 4 (12.12%) Exchange Server 2010
12 4 (12.12%) VPN
13 3 (9.09%) HTTP
13 3 (9.09%) SLA
13 3 (9.09%) ITIL Certification
13 3 (9.09%) Thin Client
13 3 (9.09%) IIS
13 3 (9.09%) LDAP

Service Desk Analyst
Top Related IT Skills in Wiltshire by Category

For the 6 months to 3 June 2015, IT jobs across the Wiltshire region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 16 (48.48%) MS Exchange
2 4 (12.12%) Exchange Server 2010
3 3 (9.09%) IIS
4 2 (6.06%) Exchange Server 2013
4 2 (6.06%) Exchange Server 2007
Applications
1 23 (69.70%) MS Office
2 9 (27.27%) MS Excel
3 3 (9.09%) MS PowerPoint
4 2 (6.06%) MS Visio
Communications & Networking
1 6 (18.18%) Wireless
2 5 (15.15%) TCP/IP
3 4 (12.12%) VPN
4 3 (9.09%) HTTP
4 3 (9.09%) LDAP
4 3 (9.09%) Wireshark
4 3 (9.09%) Firewall
5 2 (6.06%) LAN
5 2 (6.06%) DNS
5 2 (6.06%) WAN
5 2 (6.06%) DHCP
5 2 (6.06%) Ethernet
6 1 (3.03%) ADSL
6 1 (3.03%) Broadband
6 1 (3.03%) VoIP
Database & Business Intelligence
1 3 (9.09%) Relational Database
2 2 (6.06%) SQL Server
General
1 3 (9.09%) German Language
2 1 (3.03%) Retail
Miscellaneous
1 7 (21.21%) Analytical Skills
2 3 (9.09%) Thin Client
2 3 (9.09%) Client/Server
2 3 (9.09%) Fat Client
3 2 (6.06%) Management Information System
4 1 (3.03%) PDA
4 1 (3.03%) Blackberry
4 1 (3.03%) iPhone
4 1 (3.03%) Video Conferencing
Operating Systems
1 27 (81.82%) Windows
2 13 (39.39%) Windows 8
3 12 (36.36%) Windows 7
4 4 (12.12%) Windows Server 2012
5 3 (9.09%) Windows XP
5 3 (9.09%) Windows Server 2008
6 2 (6.06%) Windows Server 2003
Processes & Methodologies
1 22 (66.67%) ITIL
2 13 (39.39%) Incident Management
3 6 (18.18%) ITIL V3
4 5 (15.15%) ITSM
5 3 (9.09%) Service Management
5 3 (9.09%) Time Management
6 2 (6.06%) Service Desk Management
6 2 (6.06%) Continuous Improvement
6 2 (6.06%) Change Management
6 2 (6.06%) Problem Management
7 1 (3.03%) CRM
Qualifications
1 6 (18.18%) MCP
2 5 (15.15%) Degree
2 5 (15.15%) Microsoft Certification
3 3 (9.09%) ITIL Certification
4 2 (6.06%) SC Cleared
4 2 (6.06%) Security Cleared
5 1 (3.03%) ISEB
5 1 (3.03%) MOS
Quality Assurance & Compliance
1 3 (9.09%) SLA
System Software
1 27 (81.82%) Active Directory
2 5 (15.15%) VMware Infrastructure
3 2 (6.06%) Hyper-V
Systems Management
1 3 (9.09%) MOM
1 3 (9.09%) Systems Management Server (SMS)
2 1 (3.03%) SCCM
Vendors
1 18 (54.55%) Microsoft
2 7 (21.21%) Cisco
3 5 (15.15%) VMware
4 2 (6.06%) Apple
4 2 (6.06%) Progress
5 1 (3.03%) Avaya
5 1 (3.03%) HP
5 1 (3.03%) Dell
5 1 (3.03%) Remedy