The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Wiltshire region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 88 85 91
Rank change year-on-year
-3 +6
Permanent jobs requiring a Service Desk Analyst 13 10 5
As % of all permanent IT jobs located in Wiltshire 1.16% 0.97% 0.44%
As % of the Job Titles category 1.20% 1.01% 0.47%
Number of salaries quoted 12 9 5
Average salary £23,000 £21,500 £22,000
Average salary % change year-on-year
+6.97% -2.27%
90% offered a salary of more than £21,550 £19,000 £20,000
10% offered a salary of more than £24,500 £23,500 £23,200
UK excluding London average salary £21,500 £21,500 £21,000
% change year-on-year
- +2.38%
Service Desk Analyst
South West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Wiltshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Wiltshire
Permanent IT job ads with a match in the
Job Titles category
1079 989 1068
As % of all permanent IT jobs located in Wiltshire 96.00% 95.65% 94.26%
Number of salaries quoted 921 845 976
Average salary £40,000 £37,500 £36,000
Average salary % change year-on-year
+6.66% +4.16%
90% offered a salary of more than £27,000 £23,000 £24,000
10% offered a salary of more than £57,500 £52,350 £56,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in Wiltshire

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Wiltshire region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Wiltshire

Service Desk Analyst
Salary Trend in Wiltshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Wiltshire region.

Service Desk Analyst Salary Trend in Wiltshire

Service Desk Analyst
Job Locations in Wiltshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the Wiltshire region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Swindon - 5 £24,250 -
Corsham - 3 £24,500 -
Chippenham - 2 £22,000 - 1
Malmesbury -3 1 £22,000 +2.32%
Service Desk Analyst
South West

Service Desk Analyst
Top 30 Related IT Skills in Wiltshire

For the 6 months to 24 December 2014, IT jobs across the Wiltshire region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 31 (86.11%) Windows
2 20 (55.56%) ITIL
2 20 (55.56%) Windows XP
3 19 (52.78%) Active Directory
4 18 (50.00%) Windows Server 2003
5 15 (41.67%) HP
6 14 (38.89%) Microsoft
7 13 (36.11%) MS Exchange
7 13 (36.11%) Avaya
7 13 (36.11%) Windows 7
8 12 (33.33%) DHCP
8 12 (33.33%) Ethernet
8 12 (33.33%) TCP/IP
8 12 (33.33%) VPN
8 12 (33.33%) DNS
8 12 (33.33%) Dell
8 12 (33.33%) Firewall
8 12 (33.33%) Exchange Server 2003
8 12 (33.33%) SonicWALL
9 11 (30.56%) MS Office
10 10 (27.78%) SQL Server
10 10 (27.78%) Citrix
10 10 (27.78%) Microsoft Certification
10 10 (27.78%) Apple
10 10 (27.78%) Service Delivery
11 9 (25.00%) SLA
11 9 (25.00%) MetaFrame
11 9 (25.00%) Terminal Services
12 8 (22.22%) Cisco
12 8 (22.22%) Wireless

Service Desk Analyst
Top Related IT Skills in Wiltshire by Category

For the 6 months to 24 December 2014, IT jobs across the Wiltshire region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 13 (36.11%) MS Exchange
2 12 (33.33%) Exchange Server 2003
3 7 (19.44%) Lync
Applications
1 11 (30.56%) MS Office
2 6 (16.67%) MS Excel
3 4 (11.11%) MS Visio
3 4 (11.11%) MS PowerPoint
Communications & Networking
1 12 (33.33%) DHCP
1 12 (33.33%) Ethernet
1 12 (33.33%) TCP/IP
1 12 (33.33%) VPN
1 12 (33.33%) DNS
1 12 (33.33%) Firewall
2 8 (22.22%) Wireless
3 4 (11.11%) LAN
3 4 (11.11%) WAN
4 3 (8.33%) Intranet
Database & Business Intelligence
1 10 (27.78%) SQL Server
2 6 (16.67%) SQL Server 2005
2 6 (16.67%) SQL Server 2008
General
1 6 (16.67%) Finance
Libraries, Frameworks & Software Standards
1 6 (16.67%) .NET
Miscellaneous
1 8 (22.22%) PDA
2 7 (19.44%) Blackberry
3 4 (11.11%) iPhone
3 4 (11.11%) iPad
3 4 (11.11%) Analytical Skills
Operating Systems
1 31 (86.11%) Windows
2 20 (55.56%) Windows XP
3 18 (50.00%) Windows Server 2003
4 13 (36.11%) Windows 7
5 6 (16.67%) Windows 8
6 5 (13.89%) Windows Server 2008
7 4 (11.11%) Windows Server 2012
Processes & Methodologies
1 20 (55.56%) ITIL
2 10 (27.78%) Service Delivery
3 7 (19.44%) CAD
3 7 (19.44%) Service Management
4 5 (13.89%) Incident Management
4 5 (13.89%) Time Management
5 4 (11.11%) Change Management
5 4 (11.11%) ITSM
6 3 (8.33%) Asset Management
7 1 (2.78%) Software Asset Management
Qualifications
1 10 (27.78%) Microsoft Certification
2 7 (19.44%) ITIL Foundation Certificate
3 3 (8.33%) Security Cleared
4 2 (5.56%) Degree
5 1 (2.78%) MCP
5 1 (2.78%) ITIL Certification
Quality Assurance & Compliance
1 9 (25.00%) SLA
System Software
1 19 (52.78%) Active Directory
2 9 (25.00%) MetaFrame
2 9 (25.00%) Terminal Services
3 7 (19.44%) UAG
4 1 (2.78%) VMware Infrastructure
4 1 (2.78%) Hyper-V
Systems Management
1 8 (22.22%) SCCM
2 7 (19.44%) Norton AntiVirus
3 3 (8.33%) OpenView
4 1 (2.78%) SCOM
Vendors
1 15 (41.67%) HP
2 14 (38.89%) Microsoft
3 13 (36.11%) Avaya
4 12 (33.33%) Dell
4 12 (33.33%) SonicWALL
5 10 (27.78%) Citrix
5 10 (27.78%) Apple
6 8 (22.22%) Cisco
7 7 (19.44%) Symantec
8 2 (5.56%) Remedy
9 1 (2.78%) VMware
9 1 (2.78%) SolarWinds
Chippenham
Capita - ITIN
Salary: £20000.00 per annum
Posted: 9 days ago