The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Wiltshire region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 28 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Jul 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 89 74 87
Rank change year-on-year
-15 +13
Permanent jobs requiring a Service Desk Analyst 16 23 2
As % of all permanent IT jobs located in Wiltshire 1.36% 2.10% 0.22%
As % of the Job Titles category 1.44% 2.17% 0.23%
Number of salaries quoted 12 23 2
Average salary £20,500 £25,000 £22,000
Average salary % change year-on-year
-18.00% +13.63%
UK excluding London average salary £22,000 £21,500 £20,500
% change year-on-year
+2.32% +4.87%
Service Desk Analyst
South West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Wiltshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Wiltshire
Permanent IT job ads with a match in the
Job Titles category
1111 1061 876
As % of all permanent IT jobs located in Wiltshire 94.71% 96.89% 95.74%
Number of salaries quoted 981 909 746
Average salary £38,648 £37,000 £37,500
Average salary % change year-on-year
+4.45% -1.33%
90% offered a salary of more than £25,000 £24,000 £25,000
10% offered a salary of more than £55,000 £55,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in Wiltshire

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Wiltshire region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Wiltshire

Service Desk Analyst
Salary Trend in Wiltshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Wiltshire region.

Service Desk Analyst Salary Trend in Wiltshire

Service Desk Analyst
Job Locations in Wiltshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the Wiltshire region over the 3 months to 28 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Chippenham +10 11 £20,500 +5.12%
Salisbury - 2 £22,500 -
Malmesbury - 1 - -
Service Desk Analyst
South West

Service Desk Analyst
Top 30 Related IT Skills in Wiltshire

For the 6 months to 28 July 2015, IT jobs across the Wiltshire region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 32 (86.49%) Windows
2 23 (62.16%) Active Directory
3 22 (59.46%) MS Office
4 21 (56.76%) Microsoft
5 19 (51.35%) MS Exchange
6 18 (48.65%) ITIL
7 13 (35.14%) Windows 7
8 11 (29.73%) VMware
8 11 (29.73%) VMware Infrastructure
9 10 (27.03%) Firewall
9 10 (27.03%) SLA
9 10 (27.03%) Windows 8
10 9 (24.32%) Exchange Server 2010
11 8 (21.62%) Hyper-V
11 8 (21.62%) Windows Server 2012
11 8 (21.62%) Windows Server 2003
11 8 (21.62%) MS Excel
11 8 (21.62%) SC Cleared
11 8 (21.62%) Security Cleared
11 8 (21.62%) Incident Management
11 8 (21.62%) Exchange Server 2007
12 7 (18.92%) Cisco
12 7 (18.92%) Wireless
13 5 (13.51%) TCP/IP
13 5 (13.51%) VPN
13 5 (13.51%) ITIL V3
13 5 (13.51%) Analytical Skills
14 4 (10.81%) MCP
15 3 (8.11%) LDAP
15 3 (8.11%) Client/Server

Service Desk Analyst
Top Related IT Skills in Wiltshire by Category

For the 6 months to 28 July 2015, IT jobs across the Wiltshire region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 19 (51.35%) MS Exchange
2 9 (24.32%) Exchange Server 2010
3 8 (21.62%) Exchange Server 2007
4 3 (8.11%) IIS
5 1 (2.70%) Exchange Server 2013
Applications
1 22 (59.46%) MS Office
2 8 (21.62%) MS Excel
3 2 (5.41%) MS PowerPoint
Communications & Networking
1 10 (27.03%) Firewall
2 7 (18.92%) Wireless
3 5 (13.51%) TCP/IP
3 5 (13.51%) VPN
4 3 (8.11%) LDAP
4 3 (8.11%) HTTP
4 3 (8.11%) Wireshark
5 2 (5.41%) DNS
5 2 (5.41%) ADSL
5 2 (5.41%) Broadband
5 2 (5.41%) DHCP
5 2 (5.41%) Ethernet
Database & Business Intelligence
1 3 (8.11%) Relational Database
General
1 3 (8.11%) German Language
Miscellaneous
1 5 (13.51%) Analytical Skills
2 3 (8.11%) Client/Server
2 3 (8.11%) Thin Client
2 3 (8.11%) Fat Client
3 2 (5.41%) iPhone
3 2 (5.41%) Management Information System
3 2 (5.41%) Blackberry
4 1 (2.70%) PDA
4 1 (2.70%) Data Centre
Operating Systems
1 32 (86.49%) Windows
2 13 (35.14%) Windows 7
3 10 (27.03%) Windows 8
4 8 (21.62%) Windows Server 2012
4 8 (21.62%) Windows Server 2003
5 1 (2.70%) Windows XP
Processes & Methodologies
1 18 (48.65%) ITIL
2 8 (21.62%) Incident Management
3 5 (13.51%) ITIL V3
4 3 (8.11%) ITSM
5 2 (5.41%) Service Desk Management
5 2 (5.41%) Continuous Improvement
5 2 (5.41%) Service Management
5 2 (5.41%) Change Management
6 1 (2.70%) Service Delivery
6 1 (2.70%) Time Management
6 1 (2.70%) Problem Management
6 1 (2.70%) Business Transformation
6 1 (2.70%) Data Centre Operations
Qualifications
1 8 (21.62%) SC Cleared
1 8 (21.62%) Security Cleared
2 4 (10.81%) MCP
3 3 (8.11%) Microsoft Certification
3 3 (8.11%) Degree
4 1 (2.70%) ITIL Certification
4 1 (2.70%) ISEB
4 1 (2.70%) MOS
Quality Assurance & Compliance
1 10 (27.03%) SLA
System Software
1 23 (62.16%) Active Directory
2 11 (29.73%) VMware Infrastructure
3 8 (21.62%) Hyper-V
Systems Management
1 3 (8.11%) MOM
1 3 (8.11%) Systems Management Server (SMS)
2 1 (2.70%) SCCM
Vendors
1 21 (56.76%) Microsoft
2 11 (29.73%) VMware
3 7 (18.92%) Cisco
4 2 (5.41%) Avaya
5 1 (2.70%) Progress
5 1 (2.70%) Apple
5 1 (2.70%) Remedy
5 1 (2.70%) HP
5 1 (2.70%) Dell