The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Wiltshire region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 27 February 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Feb 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 71 78 93
Rank change year-on-year
+7 +15
Permanent jobs requiring a Service Desk Analyst 22 19 5
As % of all permanent IT jobs located in Wiltshire 2.01% 1.91% 0.46%
As % of the Job Titles category 2.08% 1.97% 0.48%
Number of salaries quoted 20 19 4
Average salary £24,250 £20,000 £20,000
Average salary % change year-on-year
+21.25% -
UK excluding London average salary £21,750 £21,500 £22,000
% change year-on-year
+1.16% -2.27%
Service Desk Analyst
South West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Wiltshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Wiltshire
Permanent IT job ads with a match in the
Job Titles category
1059 963 1031
As % of all permanent IT jobs located in Wiltshire 96.62% 96.69% 94.76%
Number of salaries quoted 898 850 957
Average salary £40,000 £35,657 £36,000
Average salary % change year-on-year
+12.17% -0.95%
90% offered a salary of more than £27,000 £23,000 £24,000
10% offered a salary of more than £55,000 £50,000 £52,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in Wiltshire

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Wiltshire region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Wiltshire

Service Desk Analyst
Salary Trend in Wiltshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Wiltshire region.

Service Desk Analyst Salary Trend in Wiltshire

Service Desk Analyst
Job Locations in Wiltshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the Wiltshire region over the 3 months to 27 February 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Swindon +4 8 £24,500 +19.51% 1
Malmesbury - 5 £26,500 - 2
Salisbury - 4 £22,500 -
Chippenham +1 2 £20,000 - 1
Corsham - 1 £24,500 -
Service Desk Analyst
South West

Service Desk Analyst
Top 30 Related IT Skills in Wiltshire

For the 6 months to 27 February 2015, IT jobs across the Wiltshire region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 24 (75.00%) Windows
2 21 (65.63%) ITIL
2 21 (65.63%) Active Directory
3 18 (56.25%) MS Office
4 13 (40.63%) MS Exchange
5 12 (37.50%) Incident Management
6 11 (34.38%) Microsoft
7 9 (28.13%) Windows 8
8 8 (25.00%) Windows XP
8 8 (25.00%) MS Excel
9 7 (21.88%) Windows 7
9 7 (21.88%) Analytical Skills
10 6 (18.75%) Cisco
11 5 (15.63%) TCP/IP
11 5 (15.63%) Microsoft Certification
11 5 (15.63%) HP
11 5 (15.63%) MCP
11 5 (15.63%) Service Management
11 5 (15.63%) Change Management
11 5 (15.63%) ITSM
11 5 (15.63%) Wireless
11 5 (15.63%) Degree
12 4 (12.50%) Time Management
12 4 (12.50%) VMware Infrastructure
12 4 (12.50%) Windows Server 2008
12 4 (12.50%) ITIL V3
12 4 (12.50%) VMware
12 4 (12.50%) Service Delivery
12 4 (12.50%) VPN
13 3 (9.38%) HTTP

Service Desk Analyst
Top Related IT Skills in Wiltshire by Category

For the 6 months to 27 February 2015, IT jobs across the Wiltshire region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 13 (40.63%) MS Exchange
2 3 (9.38%) IIS
3 2 (6.25%) Exchange Server 2010
3 2 (6.25%) Exchange Server 2013
4 1 (3.13%) Exchange Server 2003
4 1 (3.13%) Lync
Applications
1 18 (56.25%) MS Office
2 8 (25.00%) MS Excel
3 2 (6.25%) MS Visio
3 2 (6.25%) MS PowerPoint
Communications & Networking
1 5 (15.63%) TCP/IP
1 5 (15.63%) Wireless
2 4 (12.50%) VPN
3 3 (9.38%) Intranet
3 3 (9.38%) LDAP
3 3 (9.38%) Wireshark
3 3 (9.38%) HTTP
4 2 (6.25%) LAN
4 2 (6.25%) WAN
4 2 (6.25%) DHCP
4 2 (6.25%) Ethernet
4 2 (6.25%) DNS
5 1 (3.13%) Firewall
5 1 (3.13%) VoIP
Database & Business Intelligence
1 3 (9.38%) Relational Database
2 2 (6.25%) SQL Server
General
1 3 (9.38%) German Language
2 1 (3.13%) Retail
Miscellaneous
1 7 (21.88%) Analytical Skills
2 3 (9.38%) Client/Server
3 2 (6.25%) Thin Client
3 2 (6.25%) Management Information System
3 2 (6.25%) Fat Client
4 1 (3.13%) Video Conferencing
4 1 (3.13%) PDA
4 1 (3.13%) Blackberry
Operating Systems
1 24 (75.00%) Windows
2 9 (28.13%) Windows 8
3 8 (25.00%) Windows XP
4 7 (21.88%) Windows 7
5 4 (12.50%) Windows Server 2008
6 2 (6.25%) Windows Server 2012
7 1 (3.13%) Windows Server 2003
Processes & Methodologies
1 21 (65.63%) ITIL
2 12 (37.50%) Incident Management
3 5 (15.63%) Change Management
3 5 (15.63%) ITSM
3 5 (15.63%) Service Management
4 4 (12.50%) Service Delivery
4 4 (12.50%) Time Management
4 4 (12.50%) ITIL V3
5 3 (9.38%) Asset Management
6 2 (6.25%) Problem Management
6 2 (6.25%) Continuous Improvement
6 2 (6.25%) Service Desk Management
7 1 (3.13%) Software Asset Management
7 1 (3.13%) CRM
7 1 (3.13%) CAD
Qualifications
1 5 (15.63%) Degree
1 5 (15.63%) MCP
1 5 (15.63%) Microsoft Certification
2 3 (9.38%) ITIL Certification
2 3 (9.38%) Security Cleared
3 1 (3.13%) VCP4
3 1 (3.13%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 3 (9.38%) SLA
System Software
1 21 (65.63%) Active Directory
2 4 (12.50%) VMware Infrastructure
3 1 (3.13%) Hyper-V
3 1 (3.13%) UAG
3 1 (3.13%) MetaFrame
3 1 (3.13%) Terminal Services
Systems Management
1 3 (9.38%) OpenView
1 3 (9.38%) MOM
1 3 (9.38%) Systems Management Server (SMS)
2 2 (6.25%) SCCM
3 1 (3.13%) SCOM
3 1 (3.13%) Norton AntiVirus
Vendors
1 11 (34.38%) Microsoft
2 6 (18.75%) Cisco
3 5 (15.63%) HP
4 4 (12.50%) VMware
5 3 (9.38%) Apple
6 2 (6.25%) Progress
6 2 (6.25%) Dell
6 2 (6.25%) Citrix
7 1 (3.13%) Avaya
7 1 (3.13%) Symantec
7 1 (3.13%) Remedy
7 1 (3.13%) SonicWALL
7 1 (3.13%) SolarWinds
Chippenham, Wiltshire
Lorien Resourcing
Salary: £22000 per annum
Posted: 3 days ago
Malmesbury, Wiltshire
Roc Search
Posted: 3 days ago
Swindon, Wiltshire
Global Technology Solutions Ltd
Salary: £25000 - £28000 per annum
Posted: 4 days ago
Malmesbury
Hays IT - Uk Posting account
Salary: £25000.00 - £28000.00 per annum
Posted: 24 days ago