The table below looks at the statistics for ITSM skills in IT jobs advertised for the Wiltshire region. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 30 May 2016 with a comparison to the same period over the previous 2 years.

3 months to
30 May 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 72 56 68
Rank change year-on-year
-16 +12
Permanent jobs citing ITSM 14 37 26
As % of all permanent IT jobs located in Wiltshire 1.53% 3.59% 2.62%
As % of the Processes & Methodologies category 1.81% 4.17% 2.92%
Number of salaries quoted 9 34 26
Median salary £31,000 £45,000 £45,000
Median salary % change year-on-year
-31.11% -
90% offered a salary of more than £29,400 £30,050 £26,000
10% offered a salary of more than £41,500 £65,150 £59,645
UK excluding London median salary £42,500 £45,000 £50,000
% change year-on-year
-5.55% -10.00%
ITSM
South West

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Wiltshire region.

Processes & Methodologies Category
Wiltshire
Permanent IT job ads with a match in the
Processes & Methodologies category
774 888 889
As % of all permanent IT jobs located in Wiltshire 84.68% 86.05% 89.62%
Number of salaries quoted 685 715 777
Median salary £42,500 £39,000 £45,000
Median salary % change year-on-year
+8.97% -13.33%
90% offered a salary of more than £30,000 £30,000 £27,500
10% offered a salary of more than £67,500 £67,500 £55,000
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

ITSM
Jobs Demand Trend in Wiltshire

The demand trend of job ads across the Wiltshire region citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in Wiltshire

ITSM
Salary Trend in Wiltshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Wiltshire region.

ITSM Salary Trend in Wiltshire

ITSM
Salary Histogram in Wiltshire

This chart provides a salary histogram for IT jobs citing ITSM across the Wiltshire region over the 3 months to 30 May 2016.

ITSM Salary Histogram in Wiltshire

ITSM
Job Locations in Wiltshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Wiltshire region over the 3 months to 30 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Swindon -15 10 £31,000 -17.33%
Chippenham - 4 - - 1
ITSM
South West

ITSM
Top 30 Related IT Skills in Wiltshire

For the 6 months to 30 May 2016, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Wiltshire region with a requirement for ITSM.

1 45 (75.00%) Service Management
2 39 (65.00%) Active Directory
3 37 (61.67%) ITIL
4 35 (58.33%) Windows
5 32 (53.33%) IIS
6 27 (45.00%) SQL Server
7 25 (41.67%) Microsoft
8 24 (40.00%) .NET
8 24 (40.00%) Web Services
8 24 (40.00%) PowerShell
9 22 (36.67%) Degree
9 22 (36.67%) Relational Database
9 22 (36.67%) SNMP
9 22 (36.67%) SQL
10 20 (33.33%) Windows Server
11 18 (30.00%) ITIL V3
12 17 (28.33%) ITIL V2
12 17 (28.33%) Analytical Skills
12 17 (28.33%) .NET Framework
12 17 (28.33%) C#
12 17 (28.33%) ASP.NET
12 17 (28.33%) Project Management
13 16 (26.67%) MS Office
13 16 (26.67%) Change Management
14 15 (25.00%) Wireshark
14 15 (25.00%) Computer Science
14 15 (25.00%) Network Management
15 11 (18.33%) Management Information System
16 10 (16.67%) Quality Management
16 10 (16.67%) Service Delivery

ITSM
Top Related IT Skills in Wiltshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 32 (53.33%) IIS
2 7 (11.67%) iPlanet
Applications
1 16 (26.67%) MS Office
2 1 (1.67%) MS Excel
2 1 (1.67%) MS PowerPoint
2 1 (1.67%) MS Visio
Business Applications
1 7 (11.67%) Remedy ITSM
2 1 (1.67%) SAP CRM
Communications & Networking
1 22 (36.67%) SNMP
2 15 (25.00%) Wireshark
3 7 (11.67%) LDAP
3 7 (11.67%) TCP/IP
4 3 (5.00%) Firewall
Database & Business Intelligence
1 27 (45.00%) SQL Server
2 22 (36.67%) Relational Database
3 10 (16.67%) Big Data
4 7 (11.67%) SQL Server Reporting Services
General
1 10 (16.67%) Retail
2 3 (5.00%) Back Office
2 3 (5.00%) Finance
3 2 (3.33%) Billing
4 1 (1.67%) Banking
4 1 (1.67%) Telecoms
Job Titles
1 28 (46.67%) Consultant
1 28 (46.67%) ITSM Consultant
2 24 (40.00%) Business Consultant
2 24 (40.00%) Technical Consultant
3 15 (25.00%) Analyst
3 15 (25.00%) Applications Support
3 15 (25.00%) Applications Support Analyst
3 15 (25.00%) ITSM Analyst
3 15 (25.00%) Product Analyst
3 15 (25.00%) Products Support Analyst
3 15 (25.00%) Support Analyst
4 10 (16.67%) Business Manager
4 10 (16.67%) Business Relationship Manager
4 10 (16.67%) Relationships Manager
4 10 (16.67%) Senior Business Manager
4 10 (16.67%) Senior Manager
4 10 (16.67%) Senior Relationships Manager
5 4 (6.67%) Senior Consultant
5 4 (6.67%) Senior Support Consultant
5 4 (6.67%) Support Consultant
Libraries, Frameworks & Software Standards
1 24 (40.00%) .NET
1 24 (40.00%) Web Services
2 17 (28.33%) .NET Framework
2 17 (28.33%) ASP.NET
3 7 (11.67%) HTML
3 7 (11.67%) SAML
Miscellaneous
1 17 (28.33%) Analytical Skills
2 15 (25.00%) Computer Science
3 11 (18.33%) Management Information System
4 10 (16.67%) Smart Meter
5 2 (3.33%) CMDB
6 1 (1.67%) Learning Management System
6 1 (1.67%) Mainframe
Operating Systems
1 35 (58.33%) Windows
2 20 (33.33%) Windows Server
3 3 (5.00%) Unix
Processes & Methodologies
1 45 (75.00%) Service Management
2 37 (61.67%) ITIL
3 18 (30.00%) ITIL V3
4 17 (28.33%) ITIL V2
4 17 (28.33%) Project Management
5 16 (26.67%) Change Management
6 15 (25.00%) Network Management
7 10 (16.67%) Analytics
7 10 (16.67%) Business Continuity
7 10 (16.67%) Business Continuity Management
7 10 (16.67%) Predictive Analytics
7 10 (16.67%) Quality Management
7 10 (16.67%) Service Delivery
8 7 (11.67%) Agile Software Development
8 7 (11.67%) Scrum
8 7 (11.67%) Six Sigma
8 7 (11.67%) Stakeholder Management
9 5 (8.33%) Incident Management
9 5 (8.33%) Problem Management
10 1 (1.67%) Data Analysis
Programming Languages
1 24 (40.00%) PowerShell
2 22 (36.67%) SQL
3 17 (28.33%) C#
4 7 (11.67%) T-SQL
Qualifications
1 22 (36.67%) Degree
2 8 (13.33%) ITIL Certification
3 2 (3.33%) Security Cleared
4 1 (1.67%) CITP
Quality Assurance & Compliance
1 10 (16.67%) ISO 9001
1 10 (16.67%) ISO/IEC 20000
2 7 (11.67%) COBIT
System Software
1 39 (65.00%) Active Directory
Systems Management
1 7 (11.67%) SCCM
2 3 (5.00%) Tivoli
Vendors
1 25 (41.67%) Microsoft
2 7 (11.67%) Altiris
2 7 (11.67%) BMC
2 7 (11.67%) DevExpress
2 7 (11.67%) Remedy
2 7 (11.67%) SolarWinds
3 3 (5.00%) CA
3 3 (5.00%) FrontRange
3 3 (5.00%) IBM
3 3 (5.00%) Oracle
4 1 (1.67%) Salesforce.com
4 1 (1.67%) SAP
Chippenham, Wiltshire
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