The table below looks at the statistics for ITSM skills in IT jobs advertised for the Wiltshire region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 2 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Sep 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 80 73 85
Rank change year-on-year
-7 +12
Permanent jobs citing ITSM 19 28 10
As % of all permanent IT jobs located in Wiltshire 1.67% 2.28% 1.01%
As % of the Processes & Methodologies category 1.96% 2.70% 1.18%
Number of salaries quoted 17 28 9
Average salary £46,377 £45,000 £47,500
Average salary % change year-on-year
+3.05% -5.26%
UK excluding London average salary £42,500 £40,857 £42,500
% change year-on-year
+4.02% -3.86%
ITSM
South West

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Wiltshire region.

Processes & Methodologies Category
Wiltshire
Permanent IT job ads with a match in the
Processes & Methodologies category
968 1037 849
As % of all permanent IT jobs located in Wiltshire 85.14% 84.52% 85.84%
Number of salaries quoted 851 864 701
Average salary £45,000 £40,000 £42,500
Average salary % change year-on-year
+12.50% -5.88%
90% offered a salary of more than £32,500 £27,000 £28,500
10% offered a salary of more than £60,000 £60,000 £55,000
UK excluding London average salary £45,000 £42,500 £41,500
% change year-on-year
+5.88% +2.40%

ITSM
Jobs Demand Trend in Wiltshire

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the Wiltshire region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Wiltshire

ITSM
Salary Trend in Wiltshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Wiltshire region.

ITSM Salary Trend in Wiltshire

ITSM
Salary Histogram in Wiltshire

This chart provides a salary histogram for IT jobs citing ITSM across the Wiltshire region over the 3 months to 2 September 2015.

ITSM Salary Histogram in Wiltshire

ITSM
Job Locations in Wiltshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the Wiltshire region over the 3 months to 2 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Swindon -11 9 £46,377 +3.05% 1
Malmesbury - 4 £45,000 -
Trowbridge - 3 £38,000 -
ITSM
South West

ITSM
Top 30 Related IT Skills in Wiltshire

For the 6 months to 2 September 2015, IT jobs across the Wiltshire region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 50 (89.29%) Service Management
2 43 (76.79%) ITIL
3 26 (46.43%) Microsoft
4 24 (42.86%) .NET
5 23 (41.07%) SQL Server
6 21 (37.50%) MS Excel
7 19 (33.93%) Windows
7 19 (33.93%) C#
7 19 (33.93%) ASP.NET
8 18 (32.14%) Web Services
8 18 (32.14%) Degree
9 17 (30.36%) Active Directory
10 16 (28.57%) IIS
10 16 (28.57%) Time Management
10 16 (28.57%) ITIL V2
11 14 (25.00%) Project Management
12 13 (23.21%) SQL
12 13 (23.21%) SQL Server Integration Services
13 12 (21.43%) Management Information System
14 11 (19.64%) SLA
14 11 (19.64%) Analytical Skills
15 10 (17.86%) Service Delivery
15 10 (17.86%) Agile Software Development
15 10 (17.86%) .NET Framework
16 9 (16.07%) Business Intelligence
16 9 (16.07%) MS Office
16 9 (16.07%) PRINCE2
16 9 (16.07%) PowerShell
17 8 (14.29%) Waterfall
17 8 (14.29%) SDLC

ITSM
Top Related IT Skills in Wiltshire by Category

For the 6 months to 2 September 2015, IT jobs across the Wiltshire region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 16 (28.57%) IIS
2 1 (1.79%) MS Exchange
2 1 (1.79%) Lync
Applications
1 21 (37.50%) MS Excel
2 9 (16.07%) MS Office
Business Applications
1 5 (8.93%) Dynamics GP
1 5 (8.93%) Aareon QL
Cloud Services
1 1 (1.79%) Microsoft Azure
1 1 (1.79%) SaaS
1 1 (1.79%) Office 365
Communications & Networking
1 8 (14.29%) Firewall
2 7 (12.50%) Wi-Fi
2 7 (12.50%) VPN
3 1 (1.79%) VoIP
3 1 (1.79%) TCP/IP
Database & Business Intelligence
1 23 (41.07%) SQL Server
2 13 (23.21%) SQL Server Integration Services
3 6 (10.71%) BusinessObjects
3 6 (10.71%) SQL Server Reporting Services
4 5 (8.93%) SQL Server Analysis Services
5 1 (1.79%) Amazon RDS
General
1 7 (12.50%) Finance
2 4 (7.14%) German Language
3 1 (1.79%) Legal
Job Titles
1 17 (30.36%) Consultant
1 17 (30.36%) Technical Consultant
1 17 (30.36%) ITSM Consultant
2 9 (16.07%) Analyst
3 8 (14.29%) Business Consultant
3 8 (14.29%) Product Consultant
4 7 (12.50%) Network Analyst
5 5 (8.93%) Database Developer
5 5 (8.93%) Developer
5 5 (8.93%) Architect
5 5 (8.93%) Problem Manager
5 5 (8.93%) Business Intelligence Developer
5 5 (8.93%) Database Manager
6 4 (7.14%) Sales Executive
7 3 (5.36%) Solutions Architect
8 2 (3.57%) Change Manager
8 2 (3.57%) Senior Manager
8 2 (3.57%) Senior Developer
8 2 (3.57%) Support Analyst
8 2 (3.57%) Infrastructure Manager
Libraries, Frameworks & Software Standards
1 24 (42.86%) .NET
2 19 (33.93%) ASP.NET
3 18 (32.14%) Web Services
4 10 (17.86%) .NET Framework
Miscellaneous
1 12 (21.43%) Management Information System
2 11 (19.64%) Analytical Skills
3 6 (10.71%) CMDB
4 5 (8.93%) Data Integration
4 5 (8.93%) Data Structures
4 5 (8.93%) GIS
5 2 (3.57%) Performance Metrics
5 2 (3.57%) Data Centre
5 2 (3.57%) FlexPod
5 2 (3.57%) Computer Science
Operating Systems
1 19 (33.93%) Windows
2 1 (1.79%) Android
Processes & Methodologies
1 50 (89.29%) Service Management
2 43 (76.79%) ITIL
3 16 (28.57%) Time Management
3 16 (28.57%) ITIL V2
4 14 (25.00%) Project Management
5 10 (17.86%) Agile Software Development
5 10 (17.86%) Service Delivery
6 9 (16.07%) PRINCE2
6 9 (16.07%) Business Intelligence
7 8 (14.29%) SDLC
7 8 (14.29%) Waterfall
8 7 (12.50%) Problem Management
9 6 (10.71%) User Acceptance Testing
9 6 (10.71%) CRM
10 5 (8.93%) ETL
10 5 (8.93%) Stakeholder Management
10 5 (8.93%) Complex ETL
10 5 (8.93%) Change Control
10 5 (8.93%) Line Management
10 5 (8.93%) Coaching
Programming Languages
1 19 (33.93%) C#
2 13 (23.21%) SQL
3 9 (16.07%) PowerShell
4 7 (12.50%) C
5 5 (8.93%) VBA
Qualifications
1 18 (32.14%) Degree
2 5 (8.93%) ITIL Certification
2 5 (8.93%) ITIL Foundation Certificate
3 3 (5.36%) Security Cleared
3 3 (5.36%) SC Cleared
4 1 (1.79%) DV Cleared
4 1 (1.79%) PRINCE2 Certification
Quality Assurance & Compliance
1 11 (19.64%) SLA
2 2 (3.57%) COBIT
System Software
1 17 (30.36%) Active Directory
2 1 (1.79%) Microsoft App-V
2 1 (1.79%) Hyper-V
Systems Management
1 1 (1.79%) SCCM
1 1 (1.79%) SCOM
1 1 (1.79%) Windows Intune
1 1 (1.79%) SCSM
Vendors
1 26 (46.43%) Microsoft
2 7 (12.50%) Cisco
3 5 (8.93%) Aareon
4 1 (1.79%) Apple