The table below looks at the statistics for ITSM skills in IT jobs advertised for the Wiltshire region. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 30 September 2016 with a comparison to the same period over the previous 2 years.

3 months to
30 Sep 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 83 79 78
Rank change year-on-year
-4 -1
Permanent jobs citing ITSM 5 15 30
As % of all permanent IT jobs located in Wiltshire 0.54% 1.47% 2.34%
As % of the Processes & Methodologies category 0.66% 1.65% 2.67%
Number of salaries quoted 4 15 28
Median salary £41,000 £46,377 £42,500
Median salary % change year-on-year
-11.59% +9.12%
90% offered a salary of more than £35,450 £38,000 £27,000
10% offered a salary of more than £65,100 £51,500 £75,000
UK excluding London median salary £44,000 £42,000 £37,500
% change year-on-year
+4.76% +12.00%
ITSM
South West

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Wiltshire region.

Processes & Methodologies Category
Wiltshire
Permanent IT job ads with a match in the
Processes & Methodologies category
755 908 1124
As % of all permanent IT jobs located in Wiltshire 81.71% 88.76% 87.61%
Number of salaries quoted 648 810 933
Median salary £42,500 £45,000 £40,000
Median salary % change year-on-year
-5.55% +12.50%
90% offered a salary of more than £30,000 £30,000 £27,500
10% offered a salary of more than £58,145 £56,500 £60,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

ITSM
Jobs Demand Trend in Wiltshire

The demand trend of job ads across the Wiltshire region citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in Wiltshire

ITSM
Salary Trend in Wiltshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Wiltshire region.

ITSM Salary Trend in Wiltshire

ITSM
Salary Histogram in Wiltshire

This chart provides a salary histogram for IT jobs citing ITSM across the Wiltshire region over the 3 months to 30 September 2016.

ITSM Salary Histogram in Wiltshire

ITSM
Job Locations in Wiltshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Wiltshire region over the 3 months to 30 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Swindon -2 2 £36,750 -21.70%
Malmesbury -6 1 £75,000 +66.66%
Chippenham - 1 - -
Corsham - 1 £42,000 -
ITSM
South West

ITSM
Top 30 Related IT Skills in Wiltshire

For the 6 months to 30 September 2016, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Wiltshire region with a requirement for ITSM.

1 15 (88.24%) Service Management
2 13 (76.47%) Incident Management
2 13 (76.47%) Problem Management
3 12 (70.59%) Change Management
4 11 (64.71%) Remedy
4 11 (64.71%) Remedy ITSM
5 10 (58.82%) BMC
6 8 (47.06%) CMDB
7 5 (29.41%) ITIL
8 4 (23.53%) Windows
8 4 (23.53%) Microsoft
8 4 (23.53%) Active Directory
9 3 (17.65%) MS Office
9 3 (17.65%) MS Excel
9 3 (17.65%) Finance
9 3 (17.65%) Windows Server
9 3 (17.65%) Analytical Skills
9 3 (17.65%) Security Cleared
10 2 (11.76%) PowerShell
10 2 (11.76%) ITIL V3
10 2 (11.76%) Service Delivery
10 2 (11.76%) Firewall
10 2 (11.76%) Logistics
10 2 (11.76%) IIS
10 2 (11.76%) ITIL Certification
11 1 (5.88%) Cisco Certification
11 1 (5.88%) Microsoft Certification
11 1 (5.88%) CCNA
11 1 (5.88%) MCSA
11 1 (5.88%) Configuration Management

ITSM
Top Related IT Skills in Wiltshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (11.76%) IIS
2 1 (5.88%) Exchange Server 2010
2 1 (5.88%) MS Exchange
Applications
1 3 (17.65%) MS Excel
1 3 (17.65%) MS Office
2 1 (5.88%) MS PowerPoint
2 1 (5.88%) MS Visio
Business Applications
1 11 (64.71%) Remedy ITSM
Cloud Services
1 1 (5.88%) Office 365
Communications & Networking
1 2 (11.76%) Firewall
2 1 (5.88%) Cisco ASA
2 1 (5.88%) DHCP
2 1 (5.88%) DNS
2 1 (5.88%) SNMP
2 1 (5.88%) TCP/IP
2 1 (5.88%) Wireshark
Database & Business Intelligence
1 1 (5.88%) Relational Database
1 1 (5.88%) SQL Server
General
1 3 (17.65%) Finance
2 1 (5.88%) Billing
2 1 (5.88%) Retail
Job Titles
1 11 (64.71%) Consultant
1 11 (64.71%) ITSM Consultant
2 10 (58.82%) Remedy Consultant
2 10 (58.82%) Senior Consultant
2 10 (58.82%) Senior ITSM Consultant
2 10 (58.82%) Senior Remedy Consultant
2 10 (58.82%) Senior Support Consultant
2 10 (58.82%) Support Consultant
3 2 (11.76%) IT Engineer
4 1 (5.88%) Desktop Manager
4 1 (5.88%) Head of IT
4 1 (5.88%) Head of IT Services
4 1 (5.88%) Infrastructure Support
4 1 (5.88%) Infrastructure Support Engineer
4 1 (5.88%) IT Infrastructure Engineer
4 1 (5.88%) IT Support
4 1 (5.88%) ITSM Analyst
4 1 (5.88%) Operations Engineer
4 1 (5.88%) Product Analyst
4 1 (5.88%) Service Operations Engineer
Libraries, Frameworks & Software Standards
1 1 (5.88%) .NET
1 1 (5.88%) .NET Framework
1 1 (5.88%) ASP.NET
1 1 (5.88%) Web Services
Miscellaneous
1 8 (47.06%) CMDB
2 3 (17.65%) Analytical Skills
3 1 (5.88%) Computer Science
3 1 (5.88%) Learning Management System
3 1 (5.88%) Management Information System
Operating Systems
1 4 (23.53%) Windows
2 3 (17.65%) Windows Server
3 1 (5.88%) Windows Server 2008
3 1 (5.88%) Windows Server 2012
Processes & Methodologies
1 15 (88.24%) Service Management
2 13 (76.47%) Incident Management
2 13 (76.47%) Problem Management
3 12 (70.59%) Change Management
4 5 (29.41%) ITIL
5 2 (11.76%) ITIL V3
5 2 (11.76%) Logistics
5 2 (11.76%) Service Delivery
6 1 (5.88%) Agile Software Development
6 1 (5.88%) Application Packaging
6 1 (5.88%) Data Analysis
6 1 (5.88%) DevOps
6 1 (5.88%) ITIL V2
6 1 (5.88%) Knowledge Management
6 1 (5.88%) Network Management
6 1 (5.88%) Operations Management
6 1 (5.88%) Process Improvement
6 1 (5.88%) Software Deployment
6 1 (5.88%) Trend Analysis
6 1 (5.88%) Waterfall
Programming Languages
1 2 (11.76%) PowerShell
2 1 (5.88%) C#
2 1 (5.88%) SQL
Qualifications
1 3 (17.65%) Security Cleared
2 2 (11.76%) ITIL Certification
3 1 (5.88%) CCNA
3 1 (5.88%) Cisco Certification
3 1 (5.88%) Degree
3 1 (5.88%) MCITP
3 1 (5.88%) MCP
3 1 (5.88%) MCSA
3 1 (5.88%) Microsoft Certification
3 1 (5.88%) SC Cleared
Quality Assurance & Compliance
1 1 (5.88%) SLA
System Software
1 4 (23.53%) Active Directory
Systems Management
1 1 (5.88%) Backup Exec
Vendors
1 11 (64.71%) Remedy
2 10 (58.82%) BMC
3 4 (23.53%) Microsoft
4 1 (5.88%) Cisco
4 1 (5.88%) Mitel
4 1 (5.88%) ServiceNow