The first table below looks at the demand for ITSM skills in IT jobs advertised for the Wiltshire region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Wiltshire region.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 67 76 84
Rank change year-on-year
+9 +8
Permanent jobs citing ITSM 23 9 6
As % of all permanent IT jobs located in Wiltshire 2.19% 0.97% 0.56%
As % of the Processes & Methodologies category 2.59% 1.15% 0.68%
Number of salaries quoted 23 9 6
Average salary £45,000 £41,000 £41,250
Average salary % change year-on-year
+9.75% -0.60%
90% offered a salary of more than £26,200 £39,900 £35,000
10% offered a salary of more than £62,858 £48,500 £42,500
UK excluding London average salary £50,000 £47,500 £45,000
% change year-on-year
+5.26% +5.55%
Processes & Methodologies Category
Wiltshire
Permanent IT job ads with a match in the
Processes & Methodologies category
889 782 878
As % of all permanent IT jobs located in Wiltshire 84.59% 84.18% 81.45%
Number of salaries quoted 773 715 769
Average salary £42,500 £39,000 £40,000
Average salary % change year-on-year
+8.97% -2.50%
90% offered a salary of more than £27,500 £27,500 £25,000
10% offered a salary of more than £63,500 £57,500 £55,000
UK excluding London average salary £42,500 £40,000 £40,500
% change year-on-year
+6.25% -1.23%
ITSM
South West

ITSM
Jobs Demand Trend in Wiltshire

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the Wiltshire region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Wiltshire

ITSM
Salary Trend in Wiltshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Wiltshire region.

ITSM Salary Trend in Wiltshire

ITSM
Salary Histogram in Wiltshire

This chart provides a salary histogram for IT jobs citing ITSM across the Wiltshire region over the 3 months to 18 April 2014.

ITSM Salary Histogram in Wiltshire

ITSM
Job Locations in Wiltshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the Wiltshire region over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Swindon +12 21 £45,000 -5.26%
ITSM
South West

ITSM
Top 30 Related IT Skills in Wiltshire

For the 6 months to 18 April 2014, IT jobs across the Wiltshire region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 31 (91.18%) ITIL
1 31 (91.18%) Service Management
2 27 (79.41%) SQL
3 23 (67.65%) Active Directory
4 18 (52.94%) Service Desk Management
5 10 (29.41%) Microsoft
6 9 (26.47%) SQL Server
7 5 (14.71%) MS Office
8 4 (11.76%) QA
8 4 (11.76%) MS Excel
9 3 (8.82%) SNMP
9 3 (8.82%) TCP/IP
9 3 (8.82%) LDAP
9 3 (8.82%) Crystal Reports
9 3 (8.82%) IIS
9 3 (8.82%) Remedy
9 3 (8.82%) BCP
9 3 (8.82%) Disaster Recovery
9 3 (8.82%) Management Information System
9 3 (8.82%) Remedy ITSM
9 3 (8.82%) SQL Server 2005
9 3 (8.82%) WMI
9 3 (8.82%) SCCM
9 3 (8.82%) Stakeholder Management
9 3 (8.82%) SQL Server 2008
9 3 (8.82%) Business Continuity
9 3 (8.82%) SQL Server 2012
9 3 (8.82%) ServiceNow
9 3 (8.82%) Business Continuity Planning
9 3 (8.82%) Capacity Planning

ITSM
Top Related IT Skills in Wiltshire by Category

For the 6 months to 18 April 2014, IT jobs across the Wiltshire region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 3 (8.82%) IIS
Applications
1 5 (14.71%) MS Office
2 4 (11.76%) MS Excel
Business Applications
1 3 (8.82%) Remedy ITSM
Communications & Networking
1 3 (8.82%) SNMP
1 3 (8.82%) TCP/IP
1 3 (8.82%) LDAP
2 1 (2.94%) DMZ
2 1 (2.94%) LAN
2 1 (2.94%) WAN
2 1 (2.94%) Firewall
Database & Business Intelligence
1 9 (26.47%) SQL Server
2 3 (8.82%) Crystal Reports
2 3 (8.82%) SQL Server 2005
2 3 (8.82%) SQL Server 2008
2 3 (8.82%) SQL Server 2012
General
1 1 (2.94%) Telecoms
Job Titles
1 25 (73.53%) Consultant
2 24 (70.59%) Technical Consultant
2 24 (70.59%) ITSM Consultant
3 20 (58.82%) Management Consultant
3 20 (58.82%) Service Management Consultant
4 19 (55.88%) Business Consultant
5 5 (14.71%) Junior
5 5 (14.71%) Junior Consultant
5 5 (14.71%) Solutions Consultant
5 5 (14.71%) Junior Technical Consultant
6 2 (5.88%) Technical Support Analyst
6 2 (5.88%) Help Desk Support
6 2 (5.88%) Technical Analyst
6 2 (5.88%) Service Desk Analyst
6 2 (5.88%) Help Desk Support Analyst
6 2 (5.88%) Data Manager
6 2 (5.88%) Data Centre Manager
6 2 (5.88%) Technical Services Analyst
6 2 (5.88%) Service Analyst
6 2 (5.88%) Analyst
Libraries, Frameworks & Software Standards
1 1 (2.94%) .NET
1 1 (2.94%) ASP.NET
1 1 (2.94%) Web Services
1 1 (2.94%) .NET Framework
Miscellaneous
1 3 (8.82%) Management Information System
Operating Systems
1 1 (2.94%) Windows
Processes & Methodologies
1 31 (91.18%) ITIL
1 31 (91.18%) Service Management
2 18 (52.94%) Service Desk Management
3 3 (8.82%) BCP
3 3 (8.82%) Disaster Recovery
3 3 (8.82%) Stakeholder Management
3 3 (8.82%) Business Continuity
3 3 (8.82%) Business Continuity Planning
3 3 (8.82%) Capacity Planning
4 1 (2.94%) Release Management
4 1 (2.94%) Information Management
4 1 (2.94%) Programme Management
Programming Languages
1 27 (79.41%) SQL
2 1 (2.94%) PowerShell
Qualifications
1 2 (5.88%) ITIL Certification
2 1 (2.94%) Security Cleared
Quality Assurance & Compliance
1 4 (11.76%) QA
System Software
1 23 (67.65%) Active Directory
Systems Management
1 3 (8.82%) WMI
1 3 (8.82%) SCCM
Vendors
1 10 (29.41%) Microsoft
2 3 (8.82%) Remedy
2 3 (8.82%) ServiceNow