The table below looks at the statistics for ITSM skills in IT jobs advertised for the Wiltshire region. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 10 December 2016 with a comparison to the same period over the previous 2 years.

3 months to
10 Dec 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 68 64 77
Rank change year-on-year
-4 +13
Permanent jobs citing ITSM 6 26 26
As % of all permanent IT jobs located in Wiltshire 0.81% 2.63% 2.18%
As % of the Processes & Methodologies category 0.98% 2.91% 2.42%
Number of salaries quoted 4 22 20
Median salary £37,500 £55,000 £40,000
Median salary % change year-on-year
-31.81% +37.50%
90% offered a salary of more than £33,950 £38,000 £27,000
10% offered a salary of more than £45,600 £66,453 £87,500
UK excluding London median salary £45,000 £42,000 £38,000
% change year-on-year
+7.14% +10.52%
ITSM
South West

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Wiltshire region.

Processes & Methodologies Category
Wiltshire
Permanent IT job ads with a match in the
Processes & Methodologies category
610 893 1073
As % of all permanent IT jobs located in Wiltshire 82.32% 90.48% 89.87%
Number of salaries quoted 527 790 895
Median salary £42,500 £45,000 £40,000
Median salary % change year-on-year
-5.55% +12.50%
90% offered a salary of more than £30,000 £31,500 £28,500
10% offered a salary of more than £60,000 £64,000 £65,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

ITSM
Jobs Demand Trend in Wiltshire

The demand trend of job ads across the Wiltshire region citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in Wiltshire

ITSM
Salary Trend in Wiltshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Wiltshire region.

ITSM Salary Trend in Wiltshire

ITSM
Salary Histogram in Wiltshire

This chart provides a salary histogram for IT jobs citing ITSM across the Wiltshire region over the 3 months to 10 December 2016.

ITSM Salary Histogram in Wiltshire

ITSM
Job Locations in Wiltshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Wiltshire region over the 3 months to 10 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Swindon -2 3 £35,000 -36.36%
Chippenham - 3 £48,000 -
ITSM
South West

ITSM
Top 30 Related IT Skills in Wiltshire

For the 6 months to 10 December 2016, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Wiltshire region with a requirement for ITSM.

1 10 (83.33%) Incident Management
1 10 (83.33%) Problem Management
2 9 (75.00%) Change Management
2 9 (75.00%) Service Management
3 7 (58.33%) Remedy
3 7 (58.33%) Remedy ITSM
4 6 (50.00%) ITIL
4 6 (50.00%) BMC
5 5 (41.67%) CMDB
6 3 (25.00%) Windows Server
6 3 (25.00%) Finance
6 3 (25.00%) Microsoft
6 3 (25.00%) Active Directory
6 3 (25.00%) Windows
6 3 (25.00%) MS Excel
6 3 (25.00%) Security Cleared
6 3 (25.00%) ITIL V3
6 3 (25.00%) Firewall
7 2 (16.67%) Mitel
7 2 (16.67%) MCITP
7 2 (16.67%) Operations Management
7 2 (16.67%) Application Packaging
7 2 (16.67%) Office 365
7 2 (16.67%) Software Deployment
7 2 (16.67%) PowerShell
7 2 (16.67%) MCSA
7 2 (16.67%) MCP
7 2 (16.67%) Microsoft Certification
7 2 (16.67%) ITIL Certification
7 2 (16.67%) Configuration Management

ITSM
Top Related IT Skills in Wiltshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (8.33%) CMS
1 1 (8.33%) Exchange Server 2010
1 1 (8.33%) MS Exchange
Applications
1 3 (25.00%) MS Excel
2 1 (8.33%) MS Office
Business Applications
1 7 (58.33%) Remedy ITSM
Cloud Services
1 2 (16.67%) Office 365
Communications & Networking
1 3 (25.00%) Firewall
2 1 (8.33%) Cisco ASA
2 1 (8.33%) DHCP
2 1 (8.33%) DNS
2 1 (8.33%) TCP/IP
General
1 3 (25.00%) Finance
2 1 (8.33%) Retail
Job Titles
1 6 (50.00%) Consultant
1 6 (50.00%) ITSM Consultant
1 6 (50.00%) Remedy Consultant
1 6 (50.00%) Support Consultant
2 4 (33.33%) Senior Consultant
2 4 (33.33%) Senior ITSM Consultant
2 4 (33.33%) Senior Remedy Consultant
2 4 (33.33%) Senior Support Consultant
3 2 (16.67%) IT Engineer
3 2 (16.67%) IT Manager
3 2 (16.67%) IT Support
4 1 (8.33%) Configuration Manager
4 1 (8.33%) Desktop Manager
4 1 (8.33%) Head of IT
4 1 (8.33%) Infrastructure Engineer
4 1 (8.33%) Infrastructure Support Engineer
4 1 (8.33%) IT Support Engineer
4 1 (8.33%) Operations Engineer
4 1 (8.33%) Service Manager
4 1 (8.33%) Support Engineer
Miscellaneous
1 5 (41.67%) CMDB
2 2 (16.67%) Analytical Skills
3 1 (8.33%) Management Information System
Operating Systems
1 3 (25.00%) Windows
1 3 (25.00%) Windows Server
2 1 (8.33%) Windows Server 2008
2 1 (8.33%) Windows Server 2012
Processes & Methodologies
1 10 (83.33%) Incident Management
1 10 (83.33%) Problem Management
2 9 (75.00%) Change Management
2 9 (75.00%) Service Management
3 6 (50.00%) ITIL
4 3 (25.00%) ITIL V3
5 2 (16.67%) Application Packaging
5 2 (16.67%) Configuration Management
5 2 (16.67%) Data Encryption
5 2 (16.67%) Operations Management
5 2 (16.67%) Software Deployment
6 1 (8.33%) Agile Software Development
6 1 (8.33%) Asset Management
6 1 (8.33%) Knowledge Management
6 1 (8.33%) Logistics
6 1 (8.33%) Process Improvement
6 1 (8.33%) Risk Assessment
6 1 (8.33%) Service Delivery
6 1 (8.33%) Trend Analysis
6 1 (8.33%) Waterfall
Programming Languages
1 2 (16.67%) PowerShell
Qualifications
1 3 (25.00%) Security Cleared
2 2 (16.67%) ITIL Certification
2 2 (16.67%) MCITP
2 2 (16.67%) MCP
2 2 (16.67%) MCSA
2 2 (16.67%) Microsoft Certification
3 1 (8.33%) CCNA
3 1 (8.33%) Cisco Certification
3 1 (8.33%) SC Cleared
Quality Assurance & Compliance
1 1 (8.33%) COBIT
1 1 (8.33%) ISO/IEC 27001
1 1 (8.33%) SLA
System Software
1 3 (25.00%) Active Directory
Systems Management
1 1 (8.33%) Backup Exec
Vendors
1 7 (58.33%) Remedy
2 6 (50.00%) BMC
3 3 (25.00%) Microsoft
4 2 (16.67%) Mitel
4 2 (16.67%) ServiceNow
5 1 (8.33%) Cisco