The table below looks at the statistics for ITSM skills in IT jobs advertised for the Wiltshire region. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 28 February 2017 with a comparison to the same period over the previous 2 years.

3 months to
28 Feb 2017
Same period 2016 Same period 2015
IT Service Management (ITSM)
South West / Wiltshire
Rank 78 58 57
Rank change year-on-year
-20 -1
Permanent jobs citing ITSM 4 44 36
As % of all permanent IT jobs located in Wiltshire 0.50% 3.99% 3.31%
As % of the Processes & Methodologies category 0.57% 4.55% 3.64%
Number of salaries quoted 2 37 31
Median salary £47,250 £40,000 £32,500
Median salary % change year-on-year
+18.12% +23.07%
90% offered a salary of more than £43,450 £30,000 £22,500
10% offered a salary of more than £51,050 £57,500 £70,000
UK excluding London median salary £47,500 £43,250 £40,500
% change year-on-year
+9.82% +6.79%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Wiltshire region.

Processes & Methodologies Category
Wiltshire
Permanent IT job ads with a match in the
Processes & Methodologies category
702 966 990
As % of all permanent IT jobs located in Wiltshire 87.75% 87.58% 90.99%
Number of salaries quoted 603 887 839
Median salary £42,500 £42,500 £40,000
Median salary % change year-on-year
- +6.25%
90% offered a salary of more than £30,000 £29,000 £30,000
10% offered a salary of more than £60,000 £55,000 £65,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

ITSM
Jobs Demand Trend in Wiltshire

The demand trend of job ads across the Wiltshire region citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in Wiltshire

ITSM
Salary Trend in Wiltshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Wiltshire region.

ITSM Salary Trend in Wiltshire

ITSM
Job Locations in Wiltshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Wiltshire region over the 3 months to 28 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Chippenham - 2 - -
Salisbury - 1 £52,000 -
ITSM
South West

ITSM
Top 30 Related IT Skills in Wiltshire

For the 6 months to 28 February 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Wiltshire region with a requirement for ITSM.

1 7 (70.00%) Service Management
2 6 (60.00%) ITIL
3 5 (50.00%) Change Management
3 5 (50.00%) Finance
3 5 (50.00%) Incident Management
3 5 (50.00%) Problem Management
3 5 (50.00%) Security Cleared
4 4 (40.00%) Remedy ITSM
4 4 (40.00%) BMC
4 4 (40.00%) Remedy
4 4 (40.00%) ITIL V3
4 4 (40.00%) Analytical Skills
5 3 (30.00%) SC Cleared
5 3 (30.00%) MS Excel
6 2 (20.00%) MCP
6 2 (20.00%) PRINCE2
6 2 (20.00%) Windows
6 2 (20.00%) MCSA
6 2 (20.00%) Microsoft
6 2 (20.00%) Active Directory
6 2 (20.00%) Microsoft Certification
6 2 (20.00%) ITIL Certification
6 2 (20.00%) Configuration Management
6 2 (20.00%) Project Management
6 2 (20.00%) Firewall
6 2 (20.00%) Management Information System
6 2 (20.00%) Agile Software Development
6 2 (20.00%) Mitel
6 2 (20.00%) Operations Management
6 2 (20.00%) Application Packaging

ITSM
Top Related IT Skills in Wiltshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (10.00%) BizTalk Server
1 1 (10.00%) CMS
1 1 (10.00%) SharePoint
Applications
1 3 (30.00%) MS Excel
2 1 (10.00%) MS Office
Business Applications
1 4 (40.00%) Remedy ITSM
2 1 (10.00%) Dynamics GP
Cloud Services
1 2 (20.00%) Office 365
2 1 (10.00%) SaaS
Communications & Networking
1 2 (20.00%) Firewall
Database & Business Intelligence
1 1 (10.00%) BusinessObjects
1 1 (10.00%) Crystal Reports
1 1 (10.00%) SQL Server Reporting Services
General
1 5 (50.00%) Finance
2 1 (10.00%) Local Government
2 1 (10.00%) Military
Job Titles
1 4 (40.00%) Consultant
1 4 (40.00%) Remedy Consultant
2 2 (20.00%) IT Manager
2 2 (20.00%) ITSM Consultant
2 2 (20.00%) Service Manager
2 2 (20.00%) Support Consultant
3 1 (10.00%) Analyst
3 1 (10.00%) Asset and Configuration Manager
3 1 (10.00%) Business Analyst
3 1 (10.00%) Configuration Manager
3 1 (10.00%) Desktop Manager
3 1 (10.00%) IT Engineer
3 1 (10.00%) IT Support
3 1 (10.00%) IT Support Manager
3 1 (10.00%) Operations Engineer
3 1 (10.00%) Project Analyst
3 1 (10.00%) Project Manager
3 1 (10.00%) Service Operations Engineer
3 1 (10.00%) Support Manager
3 1 (10.00%) Transition Manager
Libraries, Frameworks & Software Standards
1 1 (10.00%) Middleware
Miscellaneous
1 4 (40.00%) Analytical Skills
2 2 (20.00%) CMDB
2 2 (20.00%) Management Information System
Operating Systems
1 2 (20.00%) Windows
1 2 (20.00%) Windows Server
Processes & Methodologies
1 7 (70.00%) Service Management
2 6 (60.00%) ITIL
3 5 (50.00%) Change Management
3 5 (50.00%) Incident Management
3 5 (50.00%) Problem Management
4 4 (40.00%) ITIL V3
5 2 (20.00%) Agile Software Development
5 2 (20.00%) Application Packaging
5 2 (20.00%) Configuration Management
5 2 (20.00%) Data Encryption
5 2 (20.00%) Operations Management
5 2 (20.00%) PRINCE2
5 2 (20.00%) Project Management
5 2 (20.00%) Software Deployment
6 1 (10.00%) Asset Management
6 1 (10.00%) Business Analysis
6 1 (10.00%) Business Intelligence
6 1 (10.00%) Knowledge Management
6 1 (10.00%) PRINCE
6 1 (10.00%) Scrum
Programming Languages
1 2 (20.00%) PowerShell
Qualifications
1 5 (50.00%) Security Cleared
2 3 (30.00%) SC Cleared
3 2 (20.00%) ITIL Certification
3 2 (20.00%) MCITP
3 2 (20.00%) MCP
3 2 (20.00%) MCSA
3 2 (20.00%) Microsoft Certification
4 1 (10.00%) ISEB
Quality Assurance & Compliance
1 1 (10.00%) COBIT
1 1 (10.00%) ISO/IEC 27001
1 1 (10.00%) SLA
System Software
1 2 (20.00%) Active Directory
Vendors
1 4 (40.00%) BMC
1 4 (40.00%) Remedy
2 2 (20.00%) Microsoft
2 2 (20.00%) Mitel
2 2 (20.00%) ServiceNow
3 1 (10.00%) Snow