The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 28 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 May 2015
Same period 2014 Same period 2013
First Line Support
Rank 435 450 515
Rank change year-on-year
+15 +65
Permanent jobs requiring a 1st Line Support 580 610 385
As % of all permanent IT jobs located in England 0.58% 0.54% 0.38%
As % of the Job Titles category 0.61% 0.57% 0.40%
Number of salaries quoted 502 551 350
Average salary £21,500 £21,000 £20,000
Average salary % change year-on-year
+2.38% +5.00%
90% offered a salary of more than £18,000 £17,250 £16,500
10% offered a salary of more than £26,500 £26,250 £26,000
UK excluding London average salary £20,000 £20,000 £19,000
% change year-on-year
- +5.26%
1st Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
95322 107194 96558
As % of all permanent IT jobs located in England 94.63% 94.60% 94.64%
Number of salaries quoted 79211 88826 81230
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,750 £27,500 £27,000
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

1st Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in England

1st Line Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the England region.

1st Line Support Salary Trend in England

1st Line Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 1st Line Support across the England region over the 3 months to 28 May 2015.

1st Line Support Salary Histogram in England

1st Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the England region over the 3 months to 28 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +3 224 £21,000 +2.43% 23
London +49 178 £24,000 +6.66% 14
East of England +10 43 £21,500 +14.66% 2
North West +1 35 £19,000 -2.56% 3
West Midlands +11 34 £18,750 +1.35% 5
South West -16 24 £19,375 -3.12% 7
East Midlands +18 23 £19,000 -5.00% 5
Yorkshire +12 19 £18,500 -19.56% 7
North East -4 1 £8,870 -55.08%
1st Line Support
UK

1st Line Support
Top 30 Related IT Skills in England

For the 6 months to 28 May 2015, IT jobs across the England region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 750 (64.82%) Windows
2 543 (46.93%) Active Directory
3 527 (45.55%) Microsoft
4 431 (37.25%) MS Office
5 336 (29.04%) MS Excel
6 284 (24.55%) Windows 7
7 245 (21.18%) MS Exchange
8 235 (20.31%) ITIL
9 198 (17.11%) SLA
10 192 (16.59%) Windows XP
11 185 (15.99%) Windows Server 2008
12 178 (15.38%) Citrix
13 164 (14.17%) TCP/IP
14 136 (11.75%) Windows 8
15 127 (10.98%) VMware
16 119 (10.29%) Microsoft Certification
17 110 (9.51%) DNS
18 109 (9.42%) Finance
19 108 (9.33%) Degree
20 96 (8.30%) Linux
21 95 (8.21%) SQL
22 93 (8.04%) MCP
23 92 (7.95%) Windows Server 2003
24 90 (7.78%) Internet
24 90 (7.78%) Windows Server 2012
25 85 (7.35%) VMware Infrastructure
26 79 (6.83%) Blackberry
27 78 (6.74%) DHCP
28 77 (6.66%) Service Management
29 75 (6.48%) VPN

1st Line Support
Top Related IT Skills in England by Category

For the 6 months to 28 May 2015, IT jobs across the England region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 245 (21.18%) MS Exchange
2 73 (6.31%) Exchange Server 2010
3 53 (4.58%) Exchange Server 2007
4 39 (3.37%) Exchange Server 2003
5 37 (3.20%) Exchange Server 2013
6 28 (2.42%) SharePoint
6 28 (2.42%) Blackberry Enterprise Server
7 19 (1.64%) WorkSite
8 13 (1.12%) Exchange Server 2000
9 10 (0.86%) IBM Notes
10 9 (0.78%) WordPress
11 7 (0.61%) CMS
11 7 (0.61%) Alfresco
11 7 (0.61%) Drupal
11 7 (0.61%) Lync
12 5 (0.43%) IIS
13 2 (0.17%) Apache
14 1 (0.086%) Site Server
14 1 (0.086%) OpenEdge
14 1 (0.086%) SharePoint Server
Applications
1 431 (37.25%) MS Office
2 336 (29.04%) MS Excel
3 31 (2.68%) MS PowerPoint
4 5 (0.43%) Spreadsheet
5 3 (0.26%) MS Visio
5 3 (0.26%) Adobe Creative Suite
6 1 (0.086%) Photoshop
6 1 (0.086%) Adobe Illustrator
Business Applications
1 7 (0.61%) Agresso
2 4 (0.35%) Dynamics CRM
2 4 (0.35%) Dynamics GP
3 2 (0.17%) Magento
3 2 (0.17%) Teamcenter
3 2 (0.17%) SAP Payroll
3 2 (0.17%) HiPortfolio
4 1 (0.086%) Remedy ITSM
Cloud Services
1 39 (3.37%) Office 365
2 8 (0.69%) Amazon AWS
3 7 (0.61%) Microsoft Azure
3 7 (0.61%) Cloud Computing
4 5 (0.43%) SaaS
5 2 (0.17%) Google Apps
5 2 (0.17%) Google Analytics
6 1 (0.086%) IaaS
6 1 (0.086%) PaaS
Communications & Networking
1 164 (14.17%) TCP/IP
2 110 (9.51%) DNS
3 90 (7.78%) Internet
4 78 (6.74%) DHCP
5 75 (6.48%) VPN
6 71 (6.14%) LAN
7 69 (5.96%) WAN
7 69 (5.96%) Firewall
8 33 (2.85%) VoIP
9 19 (1.64%) SAN
10 17 (1.47%) Wireless
11 12 (1.04%) FTP
12 10 (0.86%) Broadband
13 8 (0.69%) IP Telephony
13 8 (0.69%) Wi-Fi
13 8 (0.69%) ADSL
13 8 (0.69%) Ethernet
14 7 (0.61%) SSL
15 4 (0.35%) Structured Cabling
15 4 (0.35%) iSCSI
Database & Business Intelligence
1 64 (5.53%) SQL Server
2 30 (2.59%) MySQL
3 9 (0.78%) SQL Server 2008
4 6 (0.52%) SQL Server 2000
5 4 (0.35%) Relational Database
5 4 (0.35%) SQL Server 2012
6 2 (0.17%) SQL Server 2005
6 2 (0.17%) SQL Server Reporting Services
6 2 (0.17%) MS Access
7 1 (0.086%) RDBMS
Development Applications
1 5 (0.43%) QuickTest Pro
2 1 (0.086%) SQL Server Management Studio (SSMS)
2 1 (0.086%) Hudson
General
1 109 (9.42%) Finance
2 51 (4.41%) Law
3 28 (2.42%) Legal
4 25 (2.16%) Telecoms
5 20 (1.73%) Banking
6 19 (1.64%) Manufacturing
6 19 (1.64%) Retail
7 18 (1.56%) Advertising
8 14 (1.21%) Games
9 11 (0.95%) Marketing
10 4 (0.35%) French Language
10 4 (0.35%) German Language
10 4 (0.35%) Pharmaceutical
10 4 (0.35%) Military
10 4 (0.35%) Publishing
10 4 (0.35%) Back Office
11 3 (0.26%) Welsh Language
12 2 (0.17%) General Ledger
13 1 (0.086%) Front Office
13 1 (0.086%) Aerospace
Libraries, Frameworks & Software Standards
1 20 (1.73%) HTML
2 7 (0.61%) CSS
3 5 (0.43%) Application Packaging
4 4 (0.35%) XML
4 4 (0.35%) X-Windows
5 3 (0.26%) .NET
5 3 (0.26%) LAMP
6 2 (0.17%) HTML5
6 2 (0.17%) CSS3
6 2 (0.17%) jQuery
7 1 (0.086%) Web Services
7 1 (0.086%) MFC
7 1 (0.086%) ADO.NET
7 1 (0.086%) ASP.NET
7 1 (0.086%) MAPI
7 1 (0.086%) LINQ
7 1 (0.086%) WCF
7 1 (0.086%) FIX Protocol
7 1 (0.086%) ASP.NET Web Forms
7 1 (0.086%) ASP.NET MVC
Miscellaneous
1 79 (6.83%) Blackberry
2 49 (4.24%) Analytical Skills
3 33 (2.85%) iPhone
3 33 (2.85%) Management Information System
4 27 (2.33%) Data Centre
5 26 (2.25%) Mathematics
6 22 (1.90%) Video Conferencing
7 12 (1.04%) Fat Client
7 12 (1.04%) Thin Client
8 11 (0.95%) iPad
9 10 (0.86%) Computer Science
10 9 (0.78%) Handset
10 9 (0.78%) CMDB
10 9 (0.78%) User Experience
11 8 (0.69%) Mobile Computing
11 8 (0.69%) NHS
12 7 (0.61%) FMCG
13 6 (0.52%) Visualisation
13 6 (0.52%) Statistics
14 5 (0.43%) EPoS
Operating Systems
1 750 (64.82%) Windows
2 284 (24.55%) Windows 7
3 192 (16.59%) Windows XP
4 185 (15.99%) Windows Server 2008
5 136 (11.75%) Windows 8
6 96 (8.30%) Linux
7 92 (7.95%) Windows Server 2003
8 90 (7.78%) Windows Server 2012
9 41 (3.54%) Mac OS X
10 36 (3.11%) Apple iOS
11 35 (3.03%) Android
12 32 (2.77%) Mac OS
13 26 (2.25%) UNIX
14 21 (1.82%) Windows Vista
15 16 (1.38%) Ubuntu
15 16 (1.38%) Windows 2000 Server
16 15 (1.30%) Red Hat Enterprise Linux
17 14 (1.21%) CentOS
18 7 (0.61%) Windows 2000
18 7 (0.61%) Windows Mobile
Processes & Methodologies
1 235 (20.31%) ITIL
2 77 (6.66%) Service Management
3 61 (5.27%) Incident Management
4 31 (2.68%) Service Delivery
5 29 (2.51%) CRM
6 26 (2.25%) Problem Management
7 23 (1.99%) Time Management
8 20 (1.73%) ITSM
9 19 (1.64%) E-Commerce
10 15 (1.30%) Information Security
11 14 (1.21%) Technical Architecture
12 13 (1.12%) Software Testing
12 13 (1.12%) Kalman Filter
13 11 (0.95%) Line Management
14 8 (0.69%) Mentoring
14 8 (0.69%) System Testing
14 8 (0.69%) User Acceptance Testing
15 7 (0.61%) Migration
15 7 (0.61%) Benchmarking
15 7 (0.61%) Asset Management
Programming Languages
1 95 (8.21%) SQL
2 27 (2.33%) C
3 11 (0.95%) PHP
4 10 (0.86%) JavaScript
5 7 (0.61%) PowerShell
6 5 (0.43%) T-SQL
6 5 (0.43%) VB
6 5 (0.43%) Python
7 3 (0.26%) VBA
7 3 (0.26%) Perl
7 3 (0.26%) Ruby
7 3 (0.26%) Bash Shell
8 2 (0.17%) C#
9 1 (0.086%) PL/SQL
Qualifications
1 119 (10.29%) Microsoft Certification
2 108 (9.33%) Degree
3 93 (8.04%) MCP
4 64 (5.53%) MCSE
5 61 (5.27%) MCSA
6 30 (2.59%) MCITP
7 28 (2.42%) CCNA
7 28 (2.42%) Cisco Certification
8 26 (2.25%) ITIL Foundation Certificate
9 22 (1.90%) Security Cleared
10 21 (1.82%) A+ Certification
11 17 (1.47%) ITIL Certification
12 14 (1.21%) SC Cleared
12 14 (1.21%) MCTS
13 6 (0.52%) MOS
14 5 (0.43%) HND
14 5 (0.43%) Network+ Certification
14 5 (0.43%) ACTC
14 5 (0.43%) DV Cleared
15 3 (0.26%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 198 (17.11%) SLA
2 6 (0.52%) QA
System Software
1 543 (46.93%) Active Directory
2 85 (7.35%) VMware Infrastructure
3 31 (2.68%) XenApp
4 25 (2.16%) Terminal Services
5 17 (1.47%) VMware ESXi
6 16 (1.38%) Hyper-V
7 10 (0.86%) vSphere
7 10 (0.86%) Citrix Presentation Server
8 9 (0.78%) XenDesktop
9 8 (0.69%) VMware Workstation
10 3 (0.26%) VMware Server
11 2 (0.17%) StorNext
11 2 (0.17%) Terminal Server
12 1 (0.086%) LiteSpeed
12 1 (0.086%) XenServer
12 1 (0.086%) KVM
12 1 (0.086%) VirtualBox
Systems Management
1 43 (3.72%) SCCM
2 27 (2.33%) Backup Exec
3 16 (1.38%) Norton AntiVirus
4 9 (0.78%) WSUS
5 8 (0.69%) cPanel
5 8 (0.69%) Tivoli
5 8 (0.69%) ARCserve
6 7 (0.61%) Plesk
7 3 (0.26%) SCSM
8 2 (0.17%) Tivoli Storage Manager
9 1 (0.086%) DameWare
9 1 (0.086%) AirWatch
9 1 (0.086%) Symantec Enterprise Vault
Vendors
1 527 (45.55%) Microsoft
2 178 (15.38%) Citrix
3 127 (10.98%) VMware
4 73 (6.31%) Cisco
5 59 (5.10%) Apple
6 39 (3.37%) HP
7 27 (2.33%) Symantec
8 23 (1.99%) Remedy
8 23 (1.99%) McAfee
9 17 (1.47%) Adobe
10 16 (1.38%) Oracle
11 15 (1.30%) Red Hat
12 11 (0.95%) CA
12 11 (0.95%) Veeam
13 10 (0.86%) Lotus
13 10 (0.86%) Salesforce.com
14 9 (0.78%) SAP
15 8 (0.69%) Avaya
15 8 (0.69%) Juniper
16 7 (0.61%) Macromedia
Central London / West End
TTR UK Ltd
Salary: £20000.00 - £24000.00 per annum
Posted: 9 hours ago
Harrogate, North Yorkshire
Senitor Associates
Salary: £18000 per annum
Posted: 10 hours ago
Wakefield, West Yorkshire
Senitor Associates
Salary: £17000 per annum
Posted: 10 hours ago
Manchester, Lancashire
Senitor Associates
Salary: £20000 per annum + Benefits Package
Posted: Yesterday
Somerset
ComputerWorld Personnel Ltd
Salary: £19000 - £25000 per annum + Benefits
Posted: Yesterday
Brackley, Northamptonshire
Searchability
Salary: £18500 per annum
Posted: Yesterday
High Wycombe, Buckinghamshire
Atech Support
Salary: From £18,000 to £25,000 per annum dependent on experience
Posted: Yesterday
West London
Ping IT Recruitment ltd
Salary: From £225 to £250 per day
Posted: Yesterday
Milton Keynes, Buckinghamshire
Stott and May
Posted: Yesterday
Stanmore, Middlesex
Sycura
Salary: From £18,000 to £22,000 per annum
Posted: Yesterday
Forest Row, East Sussex
Vadis People
Salary: £20000 - £25000 per annum
Posted: Yesterday
Southampton, Hampshire
Experis Ltd
Salary: Competitive Package
Posted: Yesterday
Bristol, Avon
Sanderson
Salary: £20000 - £30000 per annum + Benefits
Posted: 2 days ago
Croydon, Surrey
Senitor Associates
Salary: £20000 per annum
Posted: 2 days ago
Northampton, Northamptonshire
EXCELerate
Salary: circa £35k plus Health Care and Pension
Posted: 2 days ago
Salisbury, Wiltshire
TEKsystems
Salary: £15000 - £16000 per annum
Posted: 2 days ago
Swindon, Wiltshire
Clearwater People Solutions
Salary: £20000 - £24000 Per Annum
Posted: 2 days ago
Shropshire
ReThink Recruitment
Salary: £16000 - £19000.00 per annum + Bonus + Benefits
Posted: 2 days ago
Woking, Surrey
Stott and May
Posted: 2 days ago
Woking, Surrey
Send
Salary: From £20,000 to £22,000 per annum + great training + benefits
Posted: 3 days ago