The statistics below represent IT jobs advertised across the England region that had 1st Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 22 February 2017 with a comparison to same period over 2 years.

3 months to
22 Feb 2017
Same period 2016 Same period 2015
First Line Support
UK / England
Rank 435 427 434
Rank change year-on-year
-8 +7
Permanent jobs requiring a 1st Line Support 474 626 624
As % of all permanent IT jobs located in England 0.60% 0.66% 0.64%
As % of the Job Titles category 0.63% 0.68% 0.66%
Number of salaries quoted 440 587 572
Median salary £21,500 £21,500 £21,000
Median salary % change year-on-year
- +2.38%
90% offered a salary of more than £17,500 £17,500 £17,500
10% offered a salary of more than £26,000 £28,000 £26,500
UK excluding London median salary £21,000 £20,500 £20,000
% change year-on-year
+2.43% +2.50%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
75770 92206 94914
As % of all permanent IT jobs located in England 96.32% 96.48% 96.72%
Number of salaries quoted 63335 78206 79140
Median salary £47,500 £45,000 £45,000
Median salary % change year-on-year
+5.55% -
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

1st Line Support
Jobs Demand Trend in England

The demand trend of job ads across the England region that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in England

1st Line Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the England region.

1st Line Support Salary Trend in England

1st Line Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 1st Line Support across the England region over the 3 months to 22 February 2017.

1st Line Support Salary Histogram in England

1st Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the England region over the 3 months to 22 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +33 148 £21,750 +3.57% 13
London -18 119 £25,000 +2.04% 23
South West +25 44 £19,000 +2.70% 4
Yorkshire +43 43 £22,000 +10.00% 5
North West -26 36 £20,500 +2.50% 10
East of England -17 31 £21,000 -8.69% 9
East Midlands +28 25 £20,000 - 4
West Midlands +19 24 £19,750 -5.95% 3
North East +10 6 £20,400 +4.61% 2
1st Line Support
UK

1st Line Support Skill Set
Top 30 Related IT Skills in England

For the 6 months to 22 February 2017, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring 1st Line Support in the job title.

1 608 (65.73%) Windows
2 461 (49.84%) Active Directory
3 446 (48.22%) Microsoft
4 274 (29.62%) MS Office
5 242 (26.16%) MS Excel
6 240 (25.95%) Windows 7
7 216 (23.35%) ITIL
8 166 (17.95%) Windows Server
9 157 (16.97%) SLA
10 140 (15.14%) MS Exchange
11 117 (12.65%) Office 365
12 103 (11.14%) Windows 8
13 99 (10.70%) VMware
14 95 (10.27%) Citrix
15 92 (9.95%) Windows XP
16 86 (9.30%) Windows 10
17 83 (8.97%) TCP/IP
18 79 (8.54%) Finance
19 77 (8.32%) SQL
20 73 (7.89%) Linux
20 73 (7.89%) Firewall
21 70 (7.57%) VPN
21 70 (7.57%) VMware Infrastructure
22 69 (7.46%) Windows Server 2008
23 56 (6.05%) Service Management
23 56 (6.05%) DNS
23 56 (6.05%) Windows Server 2012
24 51 (5.51%) Analytical Skills
25 50 (5.41%) Degree
25 50 (5.41%) WAN

1st Line Support Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 140 (15.14%) MS Exchange
2 33 (3.57%) SharePoint
3 31 (3.35%) Skype for Business
4 20 (2.16%) Exchange Server 2010
5 13 (1.41%) Exchange Server 2003
5 13 (1.41%) Exchange Server 2007
6 10 (1.08%) Exchange Server 2013
7 9 (0.97%) SharePoint 2010
8 8 (0.86%) IIS
9 4 (0.43%) IBM Notes
10 3 (0.32%) Blackberry Enterprise Server
10 3 (0.32%) CMS
11 2 (0.22%) SharePoint 2013
11 2 (0.22%) WordPress
12 1 (0.11%) GroupWise
12 1 (0.11%) JBoss
12 1 (0.11%) Sitecore CMS
12 1 (0.11%) Umbraco
Applications
1 274 (29.62%) MS Office
2 242 (26.16%) MS Excel
3 19 (2.05%) MS PowerPoint
4 4 (0.43%) Adobe Creative Suite
5 3 (0.32%) MS Visio
6 2 (0.22%) InfoPath
6 2 (0.22%) MS Project
Business Applications
1 4 (0.43%) Dynamics CRM
2 2 (0.22%) Dynamics NAV
2 2 (0.22%) SAP Business One
3 1 (0.11%) NetSuite
3 1 (0.11%) SAP BPC
3 1 (0.11%) thinkFolio
Cloud Services
1 117 (12.65%) Office 365
2 6 (0.65%) Microsoft Azure
3 4 (0.43%) Dropbox
4 3 (0.32%) SaaS
5 2 (0.22%) Cloud Computing
6 1 (0.11%) Fastly
6 1 (0.11%) G Suite
Communications & Networking
1 83 (8.97%) TCP/IP
2 73 (7.89%) Firewall
3 70 (7.57%) VPN
4 56 (6.05%) DNS
5 50 (5.41%) WAN
6 47 (5.08%) VoIP
7 43 (4.65%) DHCP
8 42 (4.54%) Internet
8 42 (4.54%) LAN
9 29 (3.14%) Remote Desktop
10 18 (1.95%) Skype
11 14 (1.51%) FTP
12 12 (1.30%) SAN
13 10 (1.08%) NAS
13 10 (1.08%) Network Security
14 8 (0.86%) SSL
15 7 (0.76%) ADSL
15 7 (0.76%) HTTP
15 7 (0.76%) SMTP
16 6 (0.65%) PBX
Database & Business Intelligence
1 20 (2.16%) SQL Server
2 16 (1.73%) MySQL
3 8 (0.86%) SQL Server 2008
4 6 (0.65%) SQL Server 2005
5 5 (0.54%) Crystal Reports
5 5 (0.54%) MS Access
6 4 (0.43%) SQL Server Reporting Services
7 3 (0.32%) Relational Database
8 2 (0.22%) FileMaker
8 2 (0.22%) SQL Server 2000
9 1 (0.11%) BusinessObjects
9 1 (0.11%) DB2
9 1 (0.11%) PostgreSQL
9 1 (0.11%) RDBMS
9 1 (0.11%) SAP BW
Development Applications
1 4 (0.43%) JIRA
2 2 (0.22%) Eclipse
General
1 79 (8.54%) Finance
2 35 (3.78%) Law
2 35 (3.78%) Telecoms
3 29 (3.14%) Legal
4 20 (2.16%) Marketing
5 16 (1.73%) Banking
5 16 (1.73%) French Language
5 16 (1.73%) German Language
5 16 (1.73%) Retail
6 11 (1.19%) Manufacturing
7 9 (0.97%) Advertising
7 9 (0.97%) Games
8 8 (0.86%) Back Office
8 8 (0.86%) Financial Institution
8 8 (0.86%) Spanish Language
9 7 (0.76%) Front Office
10 6 (0.65%) Polish Language
11 5 (0.54%) Dutch Language
12 3 (0.32%) Billing
13 2 (0.22%) Italian Language
Libraries, Frameworks & Software Standards
1 10 (1.08%) .NET
2 8 (0.86%) HTML
3 6 (0.65%) ASP.NET
3 6 (0.65%) XML
4 5 (0.54%) CSS
5 3 (0.32%) COM
5 3 (0.32%) LAMP
5 3 (0.32%) Web Services
5 3 (0.32%) XSL
6 2 (0.22%) Apache Flex
6 2 (0.22%) ebXML
6 2 (0.22%) Middleware
6 2 (0.22%) XSLT
7 1 (0.11%) DHTML
7 1 (0.11%) FIX Protocol
7 1 (0.11%) OLE
7 1 (0.11%) XMPP
Miscellaneous
1 51 (5.51%) Analytical Skills
2 47 (5.08%) iPad
3 33 (3.57%) Blackberry
4 23 (2.49%) iPhone
5 21 (2.27%) Smartphone
6 20 (2.16%) Computer Science
7 19 (2.05%) Data Centre
8 18 (1.95%) Driving Licence
9 17 (1.84%) Video Conferencing
10 12 (1.30%) NHS
11 11 (1.19%) EPoS
12 8 (0.86%) Chip and PIN
12 8 (0.86%) Client/Server
12 8 (0.86%) Handset
13 6 (0.65%) Linux Command Line
13 6 (0.65%) User Experience
14 5 (0.54%) Fat Client
14 5 (0.54%) Thin Client
15 4 (0.43%) Management Information System
15 4 (0.43%) N-Tier
Operating Systems
1 608 (65.73%) Windows
2 240 (25.95%) Windows 7
3 166 (17.95%) Windows Server
4 103 (11.14%) Windows 8
5 92 (9.95%) Windows XP
6 86 (9.30%) Windows 10
7 73 (7.89%) Linux
8 69 (7.46%) Windows Server 2008
9 56 (6.05%) Windows Server 2012
10 38 (4.11%) Mac OS X
11 27 (2.92%) Windows Server 2003
12 19 (2.05%) Unix
13 15 (1.62%) Mac OS
14 12 (1.30%) Android
14 12 (1.30%) Apple iOS
15 6 (0.65%) Red Hat Enterprise Linux
15 6 (0.65%) Windows Vista
16 4 (0.43%) Solaris
17 3 (0.32%) VMS
18 1 (0.11%) AIX
Processes & Methodologies
1 216 (23.35%) ITIL
2 56 (6.05%) Service Management
3 49 (5.30%) Time Management
4 40 (4.32%) Incident Management
5 39 (4.22%) Service Delivery
6 25 (2.70%) ITSM
7 23 (2.49%) CRM
8 18 (1.95%) Workflow
9 17 (1.84%) Change Management
10 16 (1.73%) Asset Management
11 15 (1.62%) Case Management
11 15 (1.62%) ITIL V3
11 15 (1.62%) Root Cause Analysis
12 13 (1.41%) Mobile Device Management
12 13 (1.41%) Ticket Management
13 11 (1.19%) Mentoring
13 11 (1.19%) Web Development
14 10 (1.08%) ERP
14 10 (1.08%) Kalman Filter
14 10 (1.08%) Stakeholder Management
Programming Languages
1 77 (8.32%) SQL
2 20 (2.16%) C
3 10 (1.08%) JavaScript
4 7 (0.76%) C#
4 7 (0.76%) T-SQL
5 5 (0.54%) VBScript
6 4 (0.43%) Java
7 3 (0.32%) VB
8 1 (0.11%) Google Apps Script
8 1 (0.11%) PHP
8 1 (0.11%) PowerShell
8 1 (0.11%) VBA
Qualifications
1 50 (5.41%) Degree
2 43 (4.65%) Microsoft Certification
3 29 (3.14%) CCNA
3 29 (3.14%) Cisco Certification
4 21 (2.27%) SC Cleared
4 21 (2.27%) Security Cleared
5 19 (2.05%) MCP
6 18 (1.95%) ITIL Certification
7 16 (1.73%) MCSE
8 13 (1.41%) CCNP
9 11 (1.19%) Network+ Certification
10 10 (1.08%) MCITP
11 9 (0.97%) A+ Certification
12 7 (0.76%) CCIE
12 7 (0.76%) HND
13 6 (0.65%) MCSA
13 6 (0.65%) MCTS
14 4 (0.43%) ITIL Foundation Certificate
14 4 (0.43%) SCNA
14 4 (0.43%) Sun Certification
Quality Assurance & Compliance
1 157 (16.97%) SLA
2 1 (0.11%) ISO 9001
2 1 (0.11%) ISO/IEC 27001
2 1 (0.11%) QA
System Software
1 461 (49.84%) Active Directory
2 70 (7.57%) VMware Infrastructure
3 13 (1.41%) Hyper-V
3 13 (1.41%) Microsoft Virtual Server
4 11 (1.19%) XenApp
5 7 (0.76%) Terminal Services
5 7 (0.76%) VMware Workstation
6 5 (0.54%) Virtual Machines
7 4 (0.43%) Sendmail
7 4 (0.43%) Terminal Server
7 4 (0.43%) XenDesktop
8 3 (0.32%) IMail Server
8 3 (0.32%) Microsoft App-V
9 2 (0.22%) Virtual Desktop
10 1 (0.11%) BitLocker
10 1 (0.11%) NDS
10 1 (0.11%) NetIQ eDirectory
10 1 (0.11%) Virtual Servers
10 1 (0.11%) vSphere
Systems Management
1 32 (3.46%) SCCM
2 7 (0.76%) Backup Exec
2 7 (0.76%) Systems Management Server (SMS)
3 3 (0.32%) SCOM
4 2 (0.22%) Cisco CUCM
4 2 (0.22%) DameWare
4 2 (0.22%) Microsoft Data Protection Manager
4 2 (0.22%) OpenView
4 2 (0.22%) OVSD
4 2 (0.22%) ServiceCenter
5 1 (0.11%) AirWatch
5 1 (0.11%) HP Data Protector
5 1 (0.11%) Jamf Pro
5 1 (0.11%) McAfee ePO
5 1 (0.11%) Nagios
5 1 (0.11%) SCSM
5 1 (0.11%) SCVMM
5 1 (0.11%) WSUS
Vendors
1 446 (48.22%) Microsoft
2 99 (10.70%) VMware
3 95 (10.27%) Citrix
4 46 (4.97%) Apple
5 40 (4.32%) Cisco
6 33 (3.57%) Bomgar
7 22 (2.38%) iManage
8 20 (2.16%) HP
8 20 (2.16%) Remedy
9 11 (1.19%) Adobe
9 11 (1.19%) Avaya
9 11 (1.19%) SAP
10 10 (1.08%) Fujitsu
10 10 (1.08%) ServiceNow
11 9 (0.97%) Dell
12 8 (0.86%) Polycom
12 8 (0.86%) RedPrairie
13 6 (0.65%) Oracle
14 5 (0.54%) CheckPoint
14 5 (0.54%) Salesforce.com
Northampton, Northamptonshire
Senitor Associates
Salary: £19000 per annum
Posted: 13 hours ago
Woking, Surrey
Elliot
Salary: Up to £22,000 per annum plus company pension & benefits.
Posted: 12 hours ago
London
Etech Partners
Salary: To £25K + Outstanding Bens
Posted: Yesterday
Birmingham, West Midlands (County)
Spring Technology
Posted: 16 hours ago
East London
Latcom Ltd
Salary: From £18,000 to £22,000 per annum
Posted: Yesterday
Blackburn, Lancashire
Sanderson
Salary: £18000.00 - £21000.00 per annum
Posted: Yesterday
Altrincham, Cheshire
Rutherford Grant Recruitment
Salary: £18000.00 - £22000.00 per annum
Posted: Yesterday
London
Information Technology Services
Salary: £21k - 25k per year
Posted: 2 days ago
East London
Millshill Recruitment Ltd
Salary: £30000 per annum
Posted: 2 days ago
South West London
Complete Tech Limited
Salary: From £20,000 to £23,000 per annum
Posted: Yesterday
City, London
Itecco
Salary: £30000 per annum + On Call + Overtime Paid
Posted: 2 days ago
East London
Complete Tech Limited
Salary: From £21,500 to £21,500 per annum
Posted: Yesterday
Chorley, Lancashire
Talent International
Salary: £18000 - £20000 per annum
Posted: 2 days ago
Wilmslow, Cheshire
Adria Solutions Ltd
Salary: £18000 - £20000 per annum + Bonus
Posted: 5 days ago
Redruth, Cornwall
Global Technology Solutions Ltd
Salary: £17000 per annum
Posted: Yesterday
Leeds, West Yorkshire
CoreCom Consulting
Salary: £20000 - £26000 per annum + Benefits
Posted: 2 days ago
Milton Keynes, Buckinghamshire
Alliance Consulting
Salary: From £18,000 to £22,000 per annum
Posted: 21 hours ago
Bath, Avon
Optima Connections
Salary: From £15,000 to £20,000 per annum + Benefits
Posted: 2 days ago
York, North Yorkshire
FT Select
Salary: From £18,000 to £20,000 per annum + company benefits
Posted: 2 days ago
Leeds, West Yorkshire
Senitor Associates
Salary: £16000 - £18000 per annum
Posted: 6 days ago
Chesterfield, Derbyshire
Head Resourcing
Salary: £19000 - £21000 per annum + pension and other benefits
Posted: 6 days ago
Knutsford, Cheshire
Adria Solutions Ltd
Salary: £1 per annum + Benefits
Posted: 6 days ago
Castleford, West Yorkshire
Searchability
Salary: £16000 - £18000 per annum
Posted: 5 days ago
Weybridge, Surrey
Stott & May
Salary: £23000 - £27000 per annum
Posted: 5 days ago
Leeds, West Yorkshire
Kalpa Resource
Salary: From £15,000 to £19,000 per annum +6% bonus
Posted: 5 days ago
Loughton, Essex
Galliard Homes
Salary: From £18,000 to £20,000 per annum
Posted: 7 days ago
Blackburn, Lancashire
Searchability
Salary: £14000 - £16000 per annum
Posted: 5 days ago
Fareham, Hampshire
Reed Technology
Salary: £18000 - £25000 per annum
Posted: 5 days ago
West London
Kalpa Resource
Salary: From £24,000 to £26,000 per annum
Posted: 5 days ago
Witney, Oxfordshire
Kalpa Resource
Salary: From £21,000 to £23,000 per annum
Posted: 5 days ago