The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
First Line Support
Rank 408 462 493
Rank change year-on-year
+54 +31
Permanent jobs requiring a 1st Line Support 581 445 430
As % of all permanent IT jobs located in England 0.59% 0.47% 0.42%
As % of the Job Titles category 0.62% 0.49% 0.44%
Number of salaries quoted 546 408 380
Average salary £20,500 £21,500 £21,000
Average salary % change year-on-year
-4.65% +2.38%
90% offered a salary of more than £17,000 £17,500 £16,500
10% offered a salary of more than £25,000 £27,500 £25,000
UK excluding London average salary £19,875 £20,000 £20,000
% change year-on-year
-0.62% -
1st Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
93674 90433 98244
As % of all permanent IT jobs located in England 94.80% 94.55% 95.13%
Number of salaries quoted 78627 73802 84913
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in England

1st Line Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the England region.

1st Line Support Salary Trend in England

1st Line Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 1st Line Support across the England region over the 3 months to 30 January 2015.

1st Line Support Salary Histogram in England

1st Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the England region over the 3 months to 30 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +22 225 £20,250 -5.81% 18
London +14 150 £23,500 -6.00% 10
East of England +8 50 £20,000 +5.26% 3
North West 0 44 £19,500 +2.63% 3
Yorkshire +8 38 £19,000 +7.04% 6
South West -10 28 £19,000 -3.79% 4
East Midlands +35 27 £19,000 +2.70% 4
West Midlands -7 26 £19,250 -3.75% 5
1st Line Support
UK

1st Line Support
Top 30 Related IT Skills in England

For the 6 months to 30 January 2015, IT jobs across the England region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 721 (59.39%) Windows
2 569 (46.87%) Microsoft
3 465 (38.30%) Active Directory
4 462 (38.06%) MS Office
5 388 (31.96%) MS Excel
6 336 (27.68%) ITIL
7 272 (22.41%) Windows 7
8 215 (17.71%) Windows XP
9 181 (14.91%) SLA
10 175 (14.42%) Citrix
11 156 (12.85%) MS Exchange
12 141 (11.61%) TCP/IP
13 131 (10.79%) Windows Server 2008
14 111 (9.14%) Degree
14 111 (9.14%) VMware
15 110 (9.06%) MCP
16 107 (8.81%) Microsoft Certification
17 103 (8.48%) Analytical Skills
18 102 (8.40%) Internet
19 97 (7.99%) Finance
20 92 (7.58%) Windows 8
21 88 (7.25%) Service Management
22 85 (7.00%) Windows Server 2003
23 84 (6.92%) SQL
24 82 (6.75%) Blackberry
25 73 (6.01%) WAN
26 71 (5.85%) Firewall
27 70 (5.77%) Linux
28 69 (5.68%) LAN
28 69 (5.68%) VMware Infrastructure

1st Line Support
Top Related IT Skills in England by Category

For the 6 months to 30 January 2015, IT jobs across the England region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 156 (12.85%) MS Exchange
2 42 (3.46%) Exchange Server 2003
3 39 (3.21%) SharePoint
4 34 (2.80%) Exchange Server 2013
5 28 (2.31%) Exchange Server 2010
6 26 (2.14%) Exchange Server 2007
7 25 (2.06%) IBM Notes
8 22 (1.81%) Blackberry Enterprise Server
9 9 (0.74%) WorkSite
10 6 (0.49%) Lync
11 4 (0.33%) IIS
12 3 (0.25%) CMS
13 2 (0.16%) SharePoint Server
13 2 (0.16%) GroupWise
14 1 (0.082%) SAS
14 1 (0.082%) Zimbra
14 1 (0.082%) Exchange Server 2000
14 1 (0.082%) WebSphere
14 1 (0.082%) SharePoint 2010
14 1 (0.082%) Moodle
Applications
1 462 (38.06%) MS Office
2 388 (31.96%) MS Excel
3 56 (4.61%) MS PowerPoint
4 5 (0.41%) MS Visio
5 3 (0.25%) Photoshop
5 3 (0.25%) Spreadsheet
6 1 (0.082%) Adobe Illustrator
Business Applications
1 7 (0.58%) Agresso
2 2 (0.16%) Dynamics CRM
2 2 (0.16%) Google Analytics
3 1 (0.082%) Teamcenter
3 1 (0.082%) Magento
3 1 (0.082%) Line 100
3 1 (0.082%) Remedy ITSM
3 1 (0.082%) Dynamics AX
3 1 (0.082%) SalesLogix
3 1 (0.082%) Eikon
Cloud Services
1 34 (2.80%) Office 365
2 8 (0.66%) SaaS
3 5 (0.41%) Google Apps
4 3 (0.25%) Cloud Computing
5 2 (0.16%) IaaS
5 2 (0.16%) PaaS
6 1 (0.082%) Microsoft Azure
6 1 (0.082%) Amazon AWS
Communications & Networking
1 141 (11.61%) TCP/IP
2 102 (8.40%) Internet
3 73 (6.01%) WAN
4 71 (5.85%) Firewall
5 69 (5.68%) LAN
6 65 (5.35%) DNS
7 61 (5.02%) VPN
8 47 (3.87%) DHCP
9 29 (2.39%) VoIP
10 20 (1.65%) Wireless
11 18 (1.48%) Broadband
12 12 (0.99%) IP Telephony
13 8 (0.66%) ADSL
13 8 (0.66%) SAN
14 6 (0.49%) Wi-Fi
15 4 (0.33%) VLAN
15 4 (0.33%) Network Security
15 4 (0.33%) Cisco PIX
15 4 (0.33%) Cisco ASA
16 3 (0.25%) ISDN
Database & Business Intelligence
1 59 (4.86%) SQL Server
2 12 (0.99%) MySQL
3 5 (0.41%) Relational Database
4 4 (0.33%) IBM InfoSphere
4 4 (0.33%) SQL Server 2008
4 4 (0.33%) SQL Server Reporting Services
5 3 (0.25%) MS Access
5 3 (0.25%) SQL Server 2000
5 3 (0.25%) SQL Server 2005
6 2 (0.16%) SQL Server 2012
6 2 (0.16%) Crystal Reports
7 1 (0.082%) RDBMS
7 1 (0.082%) Oracle Database
Development Applications
1 4 (0.33%) SQL Server Management Studio (SSMS)
2 2 (0.16%) JIRA
3 1 (0.082%) Hudson
General
1 97 (7.99%) Finance
2 53 (4.37%) Legal
3 36 (2.97%) Law
4 32 (2.64%) Telecoms
5 27 (2.22%) Advertising
6 18 (1.48%) Retail
7 15 (1.24%) Marketing
8 12 (0.99%) Banking
9 11 (0.91%) Manufacturing
10 9 (0.74%) Games
10 9 (0.74%) German Language
11 5 (0.41%) Multimedia
12 4 (0.33%) French Language
12 4 (0.33%) Front Office
13 3 (0.25%) Publishing
13 3 (0.25%) Investment Banking
14 2 (0.16%) Welsh Language
14 2 (0.16%) Pharmaceutical
15 1 (0.082%) Financial Institution
15 1 (0.082%) Back Office
Libraries, Frameworks & Software Standards
1 13 (1.07%) HTML
2 8 (0.66%) CSS
3 7 (0.58%) WSE
4 5 (0.41%) .NET
5 3 (0.25%) JSP
6 2 (0.16%) LINQ
6 2 (0.16%) Middleware
6 2 (0.16%) Flash
6 2 (0.16%) COM
7 1 (0.082%) Web Services
7 1 (0.082%) MAPI
7 1 (0.082%) Mason
Miscellaneous
1 103 (8.48%) Analytical Skills
2 82 (6.75%) Blackberry
3 26 (2.14%) Computer Science
4 24 (1.98%) Mathematics
5 22 (1.81%) Management Information System
6 14 (1.15%) iPhone
6 14 (1.15%) Fat Client
6 14 (1.15%) Thin Client
7 13 (1.07%) EPoS
8 7 (0.58%) Video Conferencing
9 6 (0.49%) User Experience
9 6 (0.49%) Mobile Computing
10 5 (0.41%) iPad
10 5 (0.41%) Digital Media
11 4 (0.33%) New Media
11 4 (0.33%) Visualisation
11 4 (0.33%) AS400
12 3 (0.25%) Derivative
12 3 (0.25%) Equity Derivative
12 3 (0.25%) Smartphone
Operating Systems
1 721 (59.39%) Windows
2 272 (22.41%) Windows 7
3 215 (17.71%) Windows XP
4 131 (10.79%) Windows Server 2008
5 92 (7.58%) Windows 8
6 85 (7.00%) Windows Server 2003
7 70 (5.77%) Linux
8 63 (5.19%) Windows Server 2012
9 35 (2.88%) Mac OS
10 28 (2.31%) Windows Vista
11 24 (1.98%) Mac OS X
12 21 (1.73%) UNIX
13 16 (1.32%) CentOS
13 16 (1.32%) Red Hat Enterprise Linux
14 14 (1.15%) Ubuntu
14 14 (1.15%) SUSE
14 14 (1.15%) Debian
15 11 (0.91%) Android
16 10 (0.82%) Windows 2000
17 9 (0.74%) Apple iOS
Processes & Methodologies
1 336 (27.68%) ITIL
2 88 (7.25%) Service Management
3 66 (5.44%) Incident Management
4 61 (5.02%) CRM
5 38 (3.13%) ITSM
5 38 (3.13%) Service Delivery
6 29 (2.39%) E-Commerce
7 23 (1.89%) Time Management
8 19 (1.57%) Kalman Filter
9 18 (1.48%) Line Management
10 13 (1.07%) ITIL V3
11 11 (0.91%) Change Management
11 11 (0.91%) Project Planning
12 10 (0.82%) Benchmarking
13 9 (0.74%) Business Continuity
13 9 (0.74%) Asset Management
13 9 (0.74%) Agile Software Development
14 8 (0.66%) Change Control
14 8 (0.66%) Continuous Improvement
15 7 (0.58%) Network Management
Programming Languages
1 84 (6.92%) SQL
2 38 (3.13%) C
3 9 (0.74%) JavaScript
4 6 (0.49%) Python
4 6 (0.49%) VBA
5 5 (0.41%) PHP
5 5 (0.41%) C#
5 5 (0.41%) VB
6 2 (0.16%) C++
6 2 (0.16%) Java
7 1 (0.082%) PL/SQL
7 1 (0.082%) Perl
7 1 (0.082%) VBScript
7 1 (0.082%) Bash Shell
Qualifications
1 111 (9.14%) Degree
2 110 (9.06%) MCP
3 107 (8.81%) Microsoft Certification
4 50 (4.12%) MCSE
5 49 (4.04%) ITIL Foundation Certificate
6 39 (3.21%) A+ Certification
7 37 (3.05%) Cisco Certification
8 36 (2.97%) CCNA
9 35 (2.88%) Security Cleared
10 34 (2.80%) MCSA
11 28 (2.31%) ITIL Certification
12 27 (2.22%) MCITP
13 23 (1.89%) SC Cleared
14 22 (1.81%) Network+ Certification
15 11 (0.91%) HND
15 11 (0.91%) CCSA
15 11 (0.91%) JNCIA
16 7 (0.58%) MCTS
17 6 (0.49%) CCENT
18 5 (0.41%) Citrix Certification
Quality Assurance & Compliance
1 181 (14.91%) SLA
2 7 (0.58%) ISO/IEC 27001
3 5 (0.41%) ISO 9001
4 3 (0.25%) Sarbanes-Oxley
5 1 (0.082%) QA
System Software
1 465 (38.30%) Active Directory
2 69 (5.68%) VMware Infrastructure
3 29 (2.39%) XenApp
4 20 (1.65%) Hyper-V
5 15 (1.24%) Terminal Services
6 12 (0.99%) XenDesktop
7 11 (0.91%) Citrix Presentation Server
8 8 (0.66%) vSphere
9 6 (0.49%) VMware Server
10 4 (0.33%) VMware ESXi
11 2 (0.16%) MetaFrame
12 1 (0.082%) Firmware
12 1 (0.082%) VMware ESX
12 1 (0.082%) KVM
12 1 (0.082%) VirtualBox
Systems Management
1 37 (3.05%) SCCM
2 14 (1.15%) Backup Exec
3 10 (0.82%) Norton AntiVirus
4 2 (0.16%) WSUS
4 2 (0.16%) SCOM
4 2 (0.16%) DameWare
5 1 (0.082%) Systems Management Server (SMS)
5 1 (0.082%) Nagios
5 1 (0.082%) cPanel
5 1 (0.082%) SolarWinds Orion
5 1 (0.082%) Plesk
Vendors
1 569 (46.87%) Microsoft
2 175 (14.42%) Citrix
3 111 (9.14%) VMware
4 60 (4.94%) Cisco
5 48 (3.95%) Apple
6 43 (3.54%) HP
7 28 (2.31%) Remedy
8 25 (2.06%) Lotus
9 16 (1.32%) Red Hat
10 13 (1.07%) Symantec
11 12 (0.99%) Reuters
11 12 (0.99%) Bloomberg
12 11 (0.91%) Sun
12 11 (0.91%) IBM
12 11 (0.91%) Dell
13 10 (0.82%) Veeam
13 10 (0.82%) Avaya
13 10 (0.82%) Juniper
14 9 (0.74%) Sophos
14 9 (0.74%) Google
Stoke-On-Trent, Staffordshire
Searchability.co.uk
Salary: £20000 - £25000 per annum
Posted: 41 minutes ago
Camberley, Surrey
Peopleworks
Salary: From £20,000 to £25,000 per annum £20,000 to £25,000 Negotiable + Bonu
Posted: Yesterday
Harrogate, North Yorkshire
4it Recruitment Ltd
Salary: Up to £20,000 per annum + An excellent benefits package
Posted: 3 days ago
Woking, Surrey
Edge Specialist Recruitment
Salary: £18000 - £22000 per annum + Great Bens
Posted: 3 days ago
Crawley, West Sussex
Connect Support Services Ltd
Posted: 3 days ago
Newark, Nottinghamshire
Experis Ltd
Salary: £16000.00 - £17000.00 per annum
Posted: 3 days ago
Sittingbourne, Kent
Edison Hill Ltd
Salary: From £16,000 to £18,000 per annum incl. benefits and pension
Posted: 3 days ago
High Wycombe, Buckinghamshire
Ashdown IT
Salary: £18000 per annum
Posted: 3 days ago
London
Give-A-Grad-A-Go Ltd
Salary: £20k - 22k per year
Posted: 3 days ago
Dorking, Surrey
Oscar Associates (UK) Ltd
Salary: £19000 - £23000 per annum + Excellent Benefits
Posted: 3 days ago
Bath, Avon
Redrock Consulting Ltd
Salary: £20000 per annum + Benefits
Posted: 4 days ago
Northampton, Northamptonshire
Big Red Recruitment
Salary: £20000 - £25000 per annum + benefits
Posted: 4 days ago
Northampton, Northamptonshire
EXCELerate
Salary: £30/35k, Health Care and Pension
Posted: 4 days ago
Solihull, West Midlands (County)
TEKsystems
Salary: £19000 - £25000 per annum + Shift Allowance
Posted: 5 days ago
South East
DCL Search & Selection
Salary: £23k per year + Health + Pension
Posted: 5 days ago
Guildford, Surrey
Information Technology Services
Salary: £18k - 22k per year
Posted: 5 days ago
Cheltenham, Gloucestershire
CPS Group UK
Salary: £14000 - £16000 per annum
Posted: 5 days ago
Croydon, Surrey
FT Select
Salary: From £22,000 to £25,000 per annum plus benefits
Posted: 5 days ago
London
ENTERPRISE RECRUITMENT LTD
Salary: From £20,000 to £25,000 per annum plus benefits!
Posted: 5 days ago
Sevenoaks, Kent
Roc Search
Salary: £18000 - £25000 per annum + Benefits
Posted: 5 days ago