The statistics below represent IT jobs advertised across the England region that had 1st Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 24 May 2016 with a comparison to same period over 2 years.

3 months to
24 May 2016
Same period 2015 Same period 2014
First Line Support
Rank 421 443 438
Rank change year-on-year
+22 -5
Permanent jobs requiring a 1st Line Support 610 620 685
As % of all permanent IT jobs located in England 0.66% 0.62% 0.62%
As % of the Job Titles category 0.69% 0.65% 0.64%
Number of salaries quoted 553 540 616
Median salary £22,000 £21,500 £21,000
Median salary % change year-on-year
+2.32% +2.38%
90% offered a salary of more than £17,500 £18,000 £17,500
10% offered a salary of more than £30,000 £26,500 £26,500
UK excluding London median salary £20,500 £20,000 £20,000
% change year-on-year
+2.50% -
1st Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
88827 96010 107374
As % of all permanent IT jobs located in England 96.31% 96.52% 96.54%
Number of salaries quoted 75478 79551 88659
Median salary £47,500 £45,000 £45,000
Median salary % change year-on-year
+5.55% -
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

1st Line Support
Jobs Demand Trend in England

The demand trend of job ads across the England region that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in England

1st Line Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the England region.

1st Line Support Salary Trend in England

1st Line Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 1st Line Support across the England region over the 3 months to 24 May 2016.

1st Line Support Salary Histogram in England

1st Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the England region over the 3 months to 24 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +50 219 £24,000 +4.34% 20
South East -17 181 £21,500 - 18
East of England +31 46 £21,500 +2.38% 7
South West +21 37 £20,500 +5.80% 8
West Midlands -10 37 £20,500 +7.89% 5
Yorkshire +22 33 £18,500 - 5
North West +13 31 £20,000 +5.26% 5
East Midlands +4 23 £20,000 +4.57% 3
North East 0 2 £16,750 +9.58%
1st Line Support
UK

1st Line Support Skill Set
Top 30 Related IT Skills in England

For the 6 months to 24 May 2016, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring 1st Line Support in the job title.

1 780 (63.11%) Windows
2 572 (46.28%) Active Directory
3 556 (44.98%) Microsoft
4 408 (33.01%) MS Office
5 371 (30.02%) Windows 7
6 343 (27.75%) MS Excel
7 249 (20.15%) ITIL
8 190 (15.37%) MS Exchange
9 186 (15.05%) Windows Server
10 177 (14.32%) Windows XP
11 170 (13.75%) Windows 8
12 148 (11.97%) SLA
13 147 (11.89%) Citrix
14 129 (10.44%) Finance
14 129 (10.44%) Office 365
15 120 (9.71%) VMware
16 112 (9.06%) TCP/IP
16 112 (9.06%) Microsoft Certification
17 106 (8.58%) WAN
17 106 (8.58%) DNS
18 101 (8.17%) Windows Server 2012
19 98 (7.93%) Windows Server 2008
20 96 (7.77%) Degree
21 90 (7.28%) LAN
22 82 (6.63%) DHCP
23 80 (6.47%) SQL
24 76 (6.15%) VPN
25 74 (5.99%) Cisco
25 74 (5.99%) VMware Infrastructure
26 73 (5.91%) Android

1st Line Support Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 190 (15.37%) MS Exchange
2 71 (5.74%) Exchange Server 2010
3 53 (4.29%) Exchange Server 2013
4 47 (3.80%) Exchange Server 2007
5 37 (2.99%) Skype for Business
6 35 (2.83%) SharePoint
7 30 (2.43%) Exchange Server 2003
8 20 (1.62%) Blackberry Enterprise Server
9 12 (0.97%) IIS
10 7 (0.57%) Exchange Server 2000
11 6 (0.49%) IBM Notes
12 2 (0.16%) CMS
12 2 (0.16%) SharePoint 2013
13 1 (0.081%) Apache
13 1 (0.081%) Confluence
Applications
1 408 (33.01%) MS Office
2 343 (27.75%) MS Excel
3 32 (2.59%) MS Visio
4 24 (1.94%) MS PowerPoint
5 4 (0.32%) Adobe Creative Suite
5 4 (0.32%) Photoshop
6 3 (0.24%) Spreadsheet
7 2 (0.16%) MS Project
8 1 (0.081%) AutoCAD
Business Applications
1 16 (1.29%) Dynamics CRM
2 5 (0.40%) Payment Gateway
3 4 (0.32%) thinkFolio
4 3 (0.24%) Dynamics AX
5 1 (0.081%) Dynamics NAV
5 1 (0.081%) Eagle PACE
5 1 (0.081%) Remedy ITSM
5 1 (0.081%) SAP Oil and Gas
Cloud Services
1 129 (10.44%) Office 365
2 14 (1.13%) Microsoft Azure
3 6 (0.49%) Cloud Computing
4 3 (0.24%) Dropbox
4 3 (0.24%) Mimecast
5 2 (0.16%) Google Apps
6 1 (0.081%) Amazon AWS
Communications & Networking
1 112 (9.06%) TCP/IP
2 106 (8.58%) DNS
2 106 (8.58%) WAN
3 90 (7.28%) LAN
4 82 (6.63%) DHCP
5 76 (6.15%) VPN
6 73 (5.91%) Firewall
7 54 (4.37%) VoIP
8 44 (3.56%) Internet
9 21 (1.70%) IP Telephony
10 19 (1.54%) Wireless
11 17 (1.38%) PBX
12 16 (1.29%) ADSL
12 16 (1.29%) SAN
13 13 (1.05%) Extranet
13 13 (1.05%) Skype
14 12 (0.97%) SSL
15 11 (0.89%) Unified Communications
15 11 (0.89%) WebEx
16 7 (0.57%) Ethernet
Database & Business Intelligence
1 45 (3.64%) SQL Server
2 13 (1.05%) SQL Server 2008
2 13 (1.05%) SQL Server 2012
3 7 (0.57%) MS Access
3 7 (0.57%) MySQL
4 6 (0.49%) SQL Server 2000
5 5 (0.40%) SQL Server 2005
6 2 (0.16%) Crystal Reports
6 2 (0.16%) SQL Server 2014
6 2 (0.16%) SQL Server Reporting Services
7 1 (0.081%) BusinessObjects
7 1 (0.081%) Oracle Database
7 1 (0.081%) Relational Database
7 1 (0.081%) SQL Server Integration Services
Development Applications
1 6 (0.49%) JIRA
2 2 (0.16%) SQL Server Management Studio (SSMS)
3 1 (0.081%) Visual Studio
General
1 129 (10.44%) Finance
2 62 (5.02%) Telecoms
3 41 (3.32%) Law
4 33 (2.67%) Legal
5 23 (1.86%) Retail
6 13 (1.05%) Banking
7 12 (0.97%) German Language
8 9 (0.73%) Games
9 8 (0.65%) Marketing
10 7 (0.57%) French Language
10 7 (0.57%) Front Office
10 7 (0.57%) Manufacturing
11 5 (0.40%) Back Office
12 4 (0.32%) Pharmaceutical
13 3 (0.24%) Advertising
13 3 (0.24%) Automotive
13 3 (0.24%) Electronics
13 3 (0.24%) Financial Institution
13 3 (0.24%) Publishing
14 1 (0.081%) Military
Libraries, Frameworks & Software Standards
1 17 (1.38%) HTML
2 13 (1.05%) .NET
3 10 (0.81%) FIX Protocol
3 10 (0.81%) XML
4 7 (0.57%) CSS
5 4 (0.32%) ASP.NET
6 3 (0.24%) HTML5
6 3 (0.24%) Silverlight
6 3 (0.24%) XMPP
7 2 (0.16%) Durandal
7 2 (0.16%) JSON
7 2 (0.16%) KnockoutJS
7 2 (0.16%) Web Services
7 2 (0.16%) XSL
Miscellaneous
1 69 (5.58%) Blackberry
2 41 (3.32%) iPhone
3 39 (3.16%) Analytical Skills
4 37 (2.99%) Computer Science
5 32 (2.59%) Smartphone
6 28 (2.27%) Driving Licence
7 21 (1.70%) Management Information System
8 18 (1.46%) iPad
9 15 (1.21%) Data Protection Act
10 14 (1.13%) EPoS
11 12 (0.97%) Mathematics
12 11 (0.89%) Fintech
13 8 (0.65%) RSA SecurID
13 8 (0.65%) Video Conferencing
14 6 (0.49%) Economics
14 6 (0.49%) Fat Client
14 6 (0.49%) Thin Client
15 5 (0.40%) Data Centre
15 5 (0.40%) Replication
16 3 (0.24%) Hedge funds
Operating Systems
1 780 (63.11%) Windows
2 371 (30.02%) Windows 7
3 186 (15.05%) Windows Server
4 177 (14.32%) Windows XP
5 170 (13.75%) Windows 8
6 101 (8.17%) Windows Server 2012
7 98 (7.93%) Windows Server 2008
8 73 (5.91%) Android
9 66 (5.34%) Windows 10
10 59 (4.77%) Windows Server 2003
11 50 (4.05%) Apple iOS
12 44 (3.56%) Linux
13 27 (2.18%) Mac OS X
14 20 (1.62%) Windows Vista
15 12 (0.97%) Unix
16 10 (0.81%) Mac OS
17 9 (0.73%) Windows 2000 Server
18 6 (0.49%) Windows Mobile
19 2 (0.16%) Windows NT
20 1 (0.081%) Windows 2000
Processes & Methodologies
1 249 (20.15%) ITIL
2 71 (5.74%) Service Management
3 64 (5.18%) Incident Management
4 45 (3.64%) CRM
5 40 (3.24%) Problem Management
6 35 (2.83%) Change Management
7 33 (2.67%) Data Protection
8 32 (2.59%) Coaching
9 31 (2.51%) Time Management
10 30 (2.43%) Patch Management
10 30 (2.43%) Service Delivery
11 22 (1.78%) ITSM
11 22 (1.78%) Mobile Device Management
12 20 (1.62%) Network Monitoring
13 19 (1.54%) Document Management
14 18 (1.46%) Disaster Recovery
14 18 (1.46%) Logistics
15 17 (1.38%) Continuous Improvement
15 17 (1.38%) E-Commerce
16 14 (1.13%) ITIL V3
Programming Languages
1 80 (6.47%) SQL
2 30 (2.43%) C
3 16 (1.29%) C#
4 11 (0.89%) JavaScript
5 10 (0.81%) VB
6 6 (0.49%) Java
7 5 (0.40%) PHP
8 3 (0.24%) VBA
9 2 (0.16%) PowerShell
9 2 (0.16%) T-SQL
Qualifications
1 112 (9.06%) Microsoft Certification
2 96 (7.77%) Degree
3 59 (4.77%) MCSE
4 57 (4.61%) MCP
5 45 (3.64%) ITIL Certification
6 42 (3.40%) Cisco Certification
7 38 (3.07%) CCNA
8 36 (2.91%) A+ Certification
8 36 (2.91%) Security Cleared
9 35 (2.83%) MCSA
10 32 (2.59%) Network+ Certification
11 30 (2.43%) SC Cleared
12 28 (2.27%) MCITP
13 26 (2.10%) MCDST
14 12 (0.97%) MCTS
15 9 (0.73%) ITIL Foundation Certificate
16 8 (0.65%) HNC
17 7 (0.57%) ACTC
18 6 (0.49%) HND
19 5 (0.40%) Postgraduate
Quality Assurance & Compliance
1 148 (11.97%) SLA
2 5 (0.40%) ISO/IEC 27001
3 3 (0.24%) Data Quality
System Software
1 572 (46.28%) Active Directory
2 74 (5.99%) VMware Infrastructure
3 48 (3.88%) Hyper-V
4 28 (2.27%) XenApp
5 12 (0.97%) Terminal Server
6 8 (0.65%) XenDesktop
7 5 (0.40%) Terminal Services
8 4 (0.32%) VMware ESX
9 3 (0.24%) VMware ESXi
10 2 (0.16%) vSphere
11 1 (0.081%) VMware Server
11 1 (0.081%) XenServer
Systems Management
1 18 (1.46%) SCCM
2 16 (1.29%) Backup Exec
3 8 (0.65%) DameWare
4 7 (0.57%) Microsoft Data Protection Manager
4 7 (0.57%) SCOM
5 5 (0.40%) Nagios
6 4 (0.32%) Norton AntiVirus
6 4 (0.32%) Perfmon
7 3 (0.24%) SCSM
7 3 (0.24%) SCVMM
8 2 (0.16%) Cisco CUCM
8 2 (0.16%) WSUS
9 1 (0.081%) ServiceCenter
Vendors
1 556 (44.98%) Microsoft
2 147 (11.89%) Citrix
3 120 (9.71%) VMware
4 74 (5.99%) Cisco
5 57 (4.61%) Apple
6 38 (3.07%) HP
7 36 (2.91%) Avaya
7 36 (2.91%) iManage
8 22 (1.78%) Dell
9 20 (1.62%) WatchGuard
10 19 (1.54%) Remedy
11 18 (1.46%) Symantec
12 17 (1.38%) Sophos
13 16 (1.29%) ServiceNow
14 13 (1.05%) Adobe
15 12 (0.97%) Bloomberg
16 11 (0.89%) Mitel
16 11 (0.89%) SonicWALL
17 10 (0.81%) Juniper
18 8 (0.65%) SolarWinds
Central London / West End
Eaglecliff
Salary: From £35,000 to £45,000 per annum + Benefits
Posted: 12 minutes ago
City, London
Ashdown IT
Salary: £27000 per annum + Pension, Healthcare, Gym, Bonus
Posted: 1 hour ago
Hertfordshire
Cadence Resourcing
Salary: £20000 - £25000 per annum + excellent benefits
Posted: 3 hours ago
Exeter, Devon
Experis Ltd
Salary: £18000 per annum
Posted: 5 hours ago
Central London / West End
TabSys
Salary: From £25,000 to £27,000 per annum Plus up to 3k travel allowance
Posted: 7 hours ago
London
Coal IT Services
Salary: From £20,000 to £25,000 per annum + Package
Posted: 8 hours ago
Surrey
Coal IT Services
Salary: £Market Rate
Posted: 8 hours ago
Essex
Hays Finance Technology
Salary: £18000.00 - £20000.00 per annum
Posted: 22 hours ago
London
Hanover IT Recruitment
Salary: From £25,000 to £30,000 per annum
Posted: 22 hours ago
Corsham, Wiltshire
Evolution Recruitment Solutions
Salary: 20,000-25,000
Posted: Yesterday
Bristol, Avon
Premier IT
Salary: £23000 per annum
Posted: Yesterday
Central London / West End
Eaglecliff
Salary: From £35,000 to £45,000 per annum + Benefits
Posted: Yesterday
London
Information Technology Services
Salary: £21k - 25k per year
Posted: Yesterday
Hatfield, Hertfordshire
Understanding Recruitment
Salary: £18000 - £19000 per annum + Bens + 5K shift
Posted: 2 days ago
Horsham, West Sussex
Lorien Resourcing
Salary: £18000 - £22000 per annum + Shift Allowance
Posted: 3 days ago
London
Etech Partners
Salary: To £24K + Bens
Posted: 3 days ago
Hull, North Humberside
Searchability
Salary: £18000 - £20000 per annum
Posted: 4 days ago
Croydon, Surrey
ARC IT Recruitment Ltd
Salary: From £24,000 to £24,000 per annum Plus benefits
Posted: 4 days ago
City, London
ReThink Recruitment
Salary: £23000.00 per annum
Posted: 4 days ago
Northampton, Northamptonshire
Oscar
Salary: £20000 - £25000 per annum
Posted: 4 days ago
Warrington, Cheshire
Ashdown IT
Salary: £18000 - £22000 per annum + Benefits
Posted: 4 days ago
Birmingham, West Midlands (County)
HAYS INFORMATION TECHNOLOGY
Salary: £18000.00 - £22000.00 per annum
Posted: 4 days ago
Liverpool, Merseyside
Ascent People Ltd
Salary: £18000 - £21000 per annum + Benefits + Bonus
Posted: 4 days ago
East London
Connect Support Services Ltd
Posted: 5 days ago
London
Ashdown IT
Salary: £20000 - £23000 per annum
Posted: 5 days ago
Solihull, West Midlands (County)
Evolution Recruitment Solutions
Salary: 18,000 to 22,000 plus benefits
Posted: 5 days ago
Letchworth Garden City, Hertfordshire
Atos
Salary: excellent benefits
Posted: 5 days ago
Fareham, Hampshire
Global Technology Solutions Ltd
Salary: £17000 - £21000 per annum
Posted: 5 days ago
Witney, Oxfordshire
MARS Technical Recruitment
Salary: From £22,000 to £25,000 per annum
Posted: 5 days ago
Colchester, Essex
Reed Technology
Salary: £15000 - £20000 per annum
Posted: 5 days ago
Oxford, Oxfordshire
Austin Fraser
Salary: £23000.00 - £25000.00 per annum + Excellent Benefits
Posted: 5 days ago
York, North Yorkshire
Senitor Associates
Salary: £25000 per annum
Posted: 5 days ago
Bradford, West Yorkshire
HAYS INFORMATION TECHNOLOGY
Salary: £19000.00 - £20000.00 per annum
Posted: 5 days ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: From £18,000 to £22,000 per annum
Posted: 5 days ago
Southampton, Hampshire
Global Technology Solutions Ltd
Salary: £16000 - £20000 per annum + pension, BUPA
Posted: 6 days ago
Bedfordshire
Global Technology Solutions Ltd
Salary: £17000 - £19000 per annum
Posted: 6 days ago
Staffordshire
Greywood Associates Limited
Salary: £17000 - £20000 per annum + Benefits
Posted: 6 days ago
Shepperton, Middlesex
Blue Juice Recruitment
Salary: From £17,000 to £23,000 per annum
Posted: 6 days ago
Camberley, Surrey
Peopleworks
Salary: From £25,000 to £27,000 per annum £25,000 to £27,000 Negotiable + G'Te
Posted: 6 days ago
Milton Keynes, Buckinghamshire
Premier IT
Salary: £23000 per annum
Posted: 6 days ago