The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 3 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Jul 2015
Same period 2014 Same period 2013
First Line Support
Rank 447 438 503
Rank change year-on-year
-9 +65
Permanent jobs requiring a 1st Line Support 536 576 399
As % of all permanent IT jobs located in England 0.52% 0.52% 0.39%
As % of the Job Titles category 0.55% 0.55% 0.42%
Number of salaries quoted 475 532 364
Average salary £21,000 £21,000 £20,000
Average salary % change year-on-year
- +5.00%
90% offered a salary of more than £17,500 £17,500 £16,500
10% offered a salary of more than £26,000 £26,250 £25,000
UK excluding London average salary £20,000 £20,000 £19,500
% change year-on-year
- +2.56%
1st Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
97564 104302 96112
As % of all permanent IT jobs located in England 94.53% 94.51% 94.53%
Number of salaries quoted 81515 86339 80864
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in England

1st Line Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the England region.

1st Line Support Salary Trend in England

1st Line Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 1st Line Support across the England region over the 3 months to 3 July 2015.

1st Line Support Salary Histogram in England

1st Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the England region over the 3 months to 3 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +1 208 £20,500 -2.38% 16
London -17 133 £23,000 +2.22% 19
East of England +8 46 £21,500 +7.50% 3
West Midlands +16 39 £18,500 -2.63% 3
North West -8 36 £18,500 -5.12% 4
South West -10 29 £20,000 - 3
East Midlands +8 25 £19,000 - 4
Yorkshire +5 20 £19,000 -17.39% 8
North East -11 2 £16,500 -25.00%
1st Line Support
UK

1st Line Support
Top 30 Related IT Skills in England

For the 6 months to 3 July 2015, IT jobs across the England region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 777 (66.18%) Windows
2 568 (48.38%) Active Directory
3 549 (46.76%) Microsoft
4 441 (37.56%) MS Office
5 339 (28.88%) MS Excel
6 293 (24.96%) Windows 7
7 254 (21.64%) MS Exchange
8 229 (19.51%) ITIL
9 218 (18.57%) SLA
10 190 (16.18%) Windows XP
11 187 (15.93%) Windows Server 2008
12 178 (15.16%) Citrix
13 165 (14.05%) TCP/IP
14 145 (12.35%) Windows 8
15 141 (12.01%) VMware
16 124 (10.56%) Microsoft Certification
17 107 (9.11%) Windows Server 2012
18 105 (8.94%) Finance
19 103 (8.77%) DNS
20 96 (8.18%) Linux
20 96 (8.18%) SQL
21 95 (8.09%) Windows Server 2003
22 93 (7.92%) Degree
23 88 (7.50%) VMware Infrastructure
24 84 (7.16%) Internet
24 84 (7.16%) MCP
25 83 (7.07%) Exchange Server 2010
26 82 (6.98%) Firewall
27 76 (6.47%) Cisco
27 76 (6.47%) Blackberry

1st Line Support
Top Related IT Skills in England by Category

For the 6 months to 3 July 2015, IT jobs across the England region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 254 (21.64%) MS Exchange
2 83 (7.07%) Exchange Server 2010
3 57 (4.86%) Exchange Server 2007
4 43 (3.66%) Exchange Server 2013
5 41 (3.49%) Exchange Server 2003
6 29 (2.47%) Blackberry Enterprise Server
6 29 (2.47%) SharePoint
7 19 (1.62%) WorkSite
8 15 (1.28%) Exchange Server 2000
9 9 (0.77%) WordPress
10 7 (0.60%) Drupal
10 7 (0.60%) Alfresco
10 7 (0.60%) CMS
10 7 (0.60%) IIS
11 6 (0.51%) Lync
12 5 (0.43%) IBM Notes
13 2 (0.17%) Apache
14 1 (0.085%) OpenEdge
14 1 (0.085%) Site Server
14 1 (0.085%) nginx
Applications
1 441 (37.56%) MS Office
2 339 (28.88%) MS Excel
3 20 (1.70%) MS PowerPoint
4 6 (0.51%) Spreadsheet
5 4 (0.34%) Adobe Creative Suite
Business Applications
1 7 (0.60%) Dynamics GP
2 5 (0.43%) Remedy ITSM
2 5 (0.43%) Dynamics CRM
3 3 (0.26%) Agresso
4 2 (0.17%) HiPortfolio
4 2 (0.17%) SAP Payroll
4 2 (0.17%) Teamcenter
5 1 (0.085%) Infor CRM
5 1 (0.085%) Dynamics AX
5 1 (0.085%) Magento
Cloud Services
1 38 (3.24%) Office 365
2 7 (0.60%) Cloud Computing
2 7 (0.60%) Microsoft Azure
2 7 (0.60%) Amazon AWS
3 3 (0.26%) SaaS
4 2 (0.17%) Google Apps
4 2 (0.17%) Google Analytics
Communications & Networking
1 165 (14.05%) TCP/IP
2 103 (8.77%) DNS
3 84 (7.16%) Internet
4 82 (6.98%) Firewall
5 74 (6.30%) DHCP
6 72 (6.13%) VPN
6 72 (6.13%) LAN
7 71 (6.05%) WAN
8 35 (2.98%) VoIP
9 21 (1.79%) SAN
10 19 (1.62%) Wireless
11 14 (1.19%) Ethernet
12 12 (1.02%) FTP
13 10 (0.85%) Broadband
14 9 (0.77%) Wi-Fi
15 8 (0.68%) IP Telephony
16 7 (0.60%) iSCSI
16 7 (0.60%) ADSL
16 7 (0.60%) SSL
17 4 (0.34%) NAS
Database & Business Intelligence
1 69 (5.88%) SQL Server
2 26 (2.21%) MySQL
3 10 (0.85%) SQL Server 2008
4 7 (0.60%) SQL Server 2000
5 5 (0.43%) Relational Database
6 4 (0.34%) SQL Server 2012
7 3 (0.26%) SQL Server 2005
7 3 (0.26%) MS Access
8 2 (0.17%) SQL Server Reporting Services
Development Applications
1 5 (0.43%) HP UFT
2 1 (0.085%) Hudson
2 1 (0.085%) SQL Server Management Studio (SSMS)
General
1 105 (8.94%) Finance
2 47 (4.00%) Law
3 29 (2.47%) Legal
4 26 (2.21%) Telecoms
5 21 (1.79%) Banking
6 18 (1.53%) Retail
6 18 (1.53%) Manufacturing
6 18 (1.53%) Advertising
7 15 (1.28%) Marketing
8 12 (1.02%) Games
9 6 (0.51%) Back Office
10 4 (0.34%) Military
10 4 (0.34%) French Language
11 3 (0.26%) German Language
11 3 (0.26%) Publishing
12 2 (0.17%) Pharmaceutical
12 2 (0.17%) General Ledger
12 2 (0.17%) Local Government
12 2 (0.17%) Welsh Language
13 1 (0.085%) Dutch Language
Libraries, Frameworks & Software Standards
1 18 (1.53%) HTML
2 6 (0.51%) CSS
3 5 (0.43%) Application Packaging
4 4 (0.34%) X-Windows
4 4 (0.34%) XML
4 4 (0.34%) .NET
5 3 (0.26%) LAMP
6 2 (0.17%) jQuery
6 2 (0.17%) HTML5
6 2 (0.17%) CSS3
6 2 (0.17%) Web Services
6 2 (0.17%) ASP.NET
7 1 (0.085%) MAPI
7 1 (0.085%) MFC
7 1 (0.085%) ADO.NET
7 1 (0.085%) ASP.NET Web Forms
7 1 (0.085%) ASP.NET MVC
7 1 (0.085%) FIX Protocol
7 1 (0.085%) WCF
Miscellaneous
1 76 (6.47%) Blackberry
2 43 (3.66%) Analytical Skills
3 37 (3.15%) Management Information System
4 34 (2.90%) iPhone
5 30 (2.56%) Video Conferencing
5 30 (2.56%) Data Centre
6 27 (2.30%) Mathematics
7 12 (1.02%) iPad
8 9 (0.77%) User Experience
8 9 (0.77%) FMCG
9 8 (0.68%) CMDB
9 8 (0.68%) Fat Client
9 8 (0.68%) Computer Science
9 8 (0.68%) Handset
9 8 (0.68%) Thin Client
10 7 (0.60%) EPoS
10 7 (0.60%) NHS
10 7 (0.60%) Mobile Computing
11 6 (0.51%) Visualisation
12 5 (0.43%) Statistics
Operating Systems
1 777 (66.18%) Windows
2 293 (24.96%) Windows 7
3 190 (16.18%) Windows XP
4 187 (15.93%) Windows Server 2008
5 145 (12.35%) Windows 8
6 107 (9.11%) Windows Server 2012
7 96 (8.18%) Linux
8 95 (8.09%) Windows Server 2003
9 45 (3.83%) Mac OS X
10 37 (3.15%) Apple iOS
11 35 (2.98%) Android
11 35 (2.98%) Windows Vista
12 29 (2.47%) Mac OS
13 25 (2.13%) UNIX
14 19 (1.62%) Windows 2000 Server
15 14 (1.19%) Ubuntu
15 14 (1.19%) Red Hat Enterprise Linux
16 12 (1.02%) CentOS
17 8 (0.68%) Windows 2000
18 7 (0.60%) AIX
Processes & Methodologies
1 229 (19.51%) ITIL
2 71 (6.05%) Service Management
3 56 (4.77%) Incident Management
4 39 (3.32%) Problem Management
5 34 (2.90%) Service Delivery
6 29 (2.47%) CRM
7 20 (1.70%) Time Management
8 17 (1.45%) E-Commerce
9 16 (1.36%) ITSM
10 15 (1.28%) Technical Architecture
10 15 (1.28%) Information Security
11 11 (0.94%) System Testing
12 10 (0.85%) Software Testing
12 10 (0.85%) Kalman Filter
13 8 (0.68%) Mentoring
13 8 (0.68%) User Acceptance Testing
13 8 (0.68%) Change Management
14 7 (0.60%) Disaster Recovery
14 7 (0.60%) Migration
14 7 (0.60%) Asset Management
Programming Languages
1 96 (8.18%) SQL
2 35 (2.98%) C
3 11 (0.94%) PowerShell
4 8 (0.68%) PHP
5 7 (0.60%) JavaScript
6 5 (0.43%) T-SQL
6 5 (0.43%) VB
7 4 (0.34%) Python
8 3 (0.26%) Ruby
8 3 (0.26%) Bash Shell
8 3 (0.26%) VBA
8 3 (0.26%) Perl
8 3 (0.26%) C#
9 1 (0.085%) PL/SQL
Qualifications
1 124 (10.56%) Microsoft Certification
2 93 (7.92%) Degree
3 84 (7.16%) MCP
4 61 (5.20%) MCSE
5 60 (5.11%) MCSA
6 28 (2.39%) CCNA
6 28 (2.39%) Cisco Certification
6 28 (2.39%) MCITP
7 27 (2.30%) Security Cleared
8 21 (1.79%) ITIL Certification
9 20 (1.70%) SC Cleared
10 19 (1.62%) ITIL Foundation Certificate
11 17 (1.45%) A+ Certification
12 11 (0.94%) MCTS
13 8 (0.68%) MOS
14 5 (0.43%) ACTC
14 5 (0.43%) DV Cleared
15 4 (0.34%) HND
16 3 (0.26%) VMware Certified Professional (VCP)
16 3 (0.26%) Network+ Certification
Quality Assurance & Compliance
1 218 (18.57%) SLA
2 7 (0.60%) QA
System Software
1 568 (48.38%) Active Directory
2 88 (7.50%) VMware Infrastructure
3 28 (2.39%) Hyper-V
4 25 (2.13%) XenApp
5 23 (1.96%) Terminal Services
6 17 (1.45%) VMware ESXi
7 13 (1.11%) vSphere
8 8 (0.68%) VMware Workstation
8 8 (0.68%) Citrix Presentation Server
9 5 (0.43%) XenDesktop
10 3 (0.26%) Terminal Server
10 3 (0.26%) VMware Server
11 2 (0.17%) StorNext
12 1 (0.085%) KVM
12 1 (0.085%) VirtualBox
12 1 (0.085%) XenServer
Systems Management
1 34 (2.90%) SCCM
2 24 (2.04%) Backup Exec
3 13 (1.11%) Norton AntiVirus
4 10 (0.85%) WSUS
5 9 (0.77%) Tivoli
6 8 (0.68%) ARCserve
6 8 (0.68%) cPanel
7 7 (0.60%) Plesk
8 3 (0.26%) SCSM
9 2 (0.17%) AirWatch
9 2 (0.17%) Tivoli Storage Manager
9 2 (0.17%) MAILsweeper
10 1 (0.085%) LiteSpeed
10 1 (0.085%) Symantec Enterprise Vault
Vendors
1 549 (46.76%) Microsoft
2 178 (15.16%) Citrix
3 141 (12.01%) VMware
4 76 (6.47%) Cisco
5 59 (5.03%) Apple
6 39 (3.32%) HP
7 24 (2.04%) McAfee
7 24 (2.04%) Symantec
8 22 (1.87%) Remedy
9 18 (1.53%) Adobe
10 17 (1.45%) Oracle
11 14 (1.19%) Red Hat
12 13 (1.11%) SAP
13 11 (0.94%) CA
14 10 (0.85%) Macromedia
15 9 (0.77%) Salesforce.com
16 8 (0.68%) Bloomberg
16 8 (0.68%) Avaya
16 8 (0.68%) Veeam
17 7 (0.60%) Trend Micro
West Byfleet, Surrey
Bowerford Associates Ltd
Salary: From £20,000 to £22,000 per annum Great Benefits
Posted: 6 hours ago
London
ARC IT Recruitment Ltd
Salary: £32500 Per Annum
Posted: 6 hours ago
Essex
ARC IT Recruitment Ltd
Salary: £21000 - £24000 Per Annum + benefits
Posted: 6 hours ago
Taunton, Somerset
set2recruit
Salary: £18,900 per annum
Posted: 7 hours ago
Hull, North Humberside
Oscar Associates (UK) Ltd
Salary: £9 - £10 per annum
Posted: 8 hours ago
City, London
Crimson Ltd
Salary: £22000 - £24000 per annum + benefits
Posted: 11 hours ago
Buckingham, Buckinghamshire
Oscar Associates (UK) Ltd
Salary: £18000 - £22000 per annum
Posted: Yesterday
Leeds, West Yorkshire
Integrity IT Solutions
Salary: Unspecified
Posted: Yesterday
Birmingham, West Midlands (County)
Oscar Associates (UK) Ltd
Salary: £12 per day
Posted: Yesterday
Northampton, Northamptonshire
Erin Associates
Salary: £18000 - £22000 per annum + Benefits
Posted: Yesterday
London
Harvey Nash plc
Salary: £23000 - £25000 per annum + Good benefits
Posted: Yesterday
City, London
Eligo Recruitment Ltd
Salary: £18000 - £22000 per annum + Full Benefits
Posted: 2 days ago
Warrington, Cheshire
Adria Solutions Ltd
Salary: £20000 - £25000 per annum + Benefits
Posted: 2 days ago
West Malling, Kent
1st Choice Computer Appointments Ltd
Salary: From £14,000 to £16,000 per annum
Posted: 2 days ago
Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £19000 - £23000 per annum + Benefits
Posted: 2 days ago
South West London
Explore Recruitment Solutions
Salary: £24000 per annum
Posted: 3 days ago
City, London
Bluefire Consulting
Salary: £19000 per annum + Excellent Benefits
Posted: 3 days ago
Colchester, Essex
Bristow Holland
Salary: £16k - 20k per year
Posted: 3 days ago
Shipley, West Yorkshire
HAYS INFORMATION TECHNOLOGY
Salary: £10.00 - £13.00 per hour + Negotiable
Posted: 3 days ago
Barnet, Hertfordshire
Asset Resourcing Ltd
Salary: £20000 - £25000 per annum
Posted: 3 days ago