The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 4 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
4 Sep 2015
Same period 2014 Same period 2013
First Line Support
Rank 441 457 462
Rank change year-on-year
+16 +5
Permanent jobs requiring a 1st Line Support 540 512 465
As % of all permanent IT jobs located in England 0.53% 0.48% 0.47%
As % of the Job Titles category 0.56% 0.51% 0.50%
Number of salaries quoted 504 465 423
Average salary £21,000 £21,000 £20,000
Average salary % change year-on-year
- +5.00%
90% offered a salary of more than £18,000 £17,000 £16,500
10% offered a salary of more than £26,000 £26,500 £25,000
UK excluding London average salary £20,500 £20,000 £19,500
% change year-on-year
+2.50% +2.56%
1st Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
95990 100567 93038
As % of all permanent IT jobs located in England 94.21% 94.46% 94.23%
Number of salaries quoted 80962 82147 77980
Average salary £45,000 £45,000 £43,500
Average salary % change year-on-year
- +3.44%
90% offered a salary of more than £27,000 £26,500 £26,500
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

1st Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in England

1st Line Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the England region.

1st Line Support Salary Trend in England

1st Line Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 1st Line Support across the England region over the 3 months to 4 September 2015.

1st Line Support Salary Histogram in England

1st Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the England region over the 3 months to 4 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -31 184 £20,750 -1.19% 12
London +26 159 £23,000 - 15
North West -3 47 £20,000 +2.56% 9
East Midlands +23 39 £20,000 +8.10% 4
Yorkshire +30 32 £18,000 -5.26% 7
East of England -14 28 £21,000 +5.00% 10
South West -18 25 £20,500 +10.81% 3
West Midlands +10 23 £19,000 - 6
North East - 3 £16,500 -
1st Line Support
UK

1st Line Support
Top 30 Related IT Skills in England

For the 6 months to 4 September 2015, IT jobs across the England region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 715 (63.90%) Windows
2 553 (49.42%) Microsoft
3 522 (46.65%) Active Directory
4 401 (35.84%) MS Office
5 313 (27.97%) MS Excel
6 243 (21.72%) Windows 7
7 238 (21.27%) MS Exchange
8 228 (20.38%) ITIL
9 219 (19.57%) SLA
10 187 (16.71%) Windows XP
11 163 (14.57%) Windows Server 2008
12 159 (14.21%) TCP/IP
13 140 (12.51%) VMware
14 138 (12.33%) Windows 8
15 130 (11.62%) Citrix
16 125 (11.17%) Microsoft Certification
17 115 (10.28%) Windows Server 2012
18 107 (9.56%) Windows Server 2003
19 99 (8.85%) Firewall
20 95 (8.49%) SQL
21 92 (8.22%) Finance
22 91 (8.13%) DNS
23 90 (8.04%) Linux
24 88 (7.86%) Exchange Server 2010
25 87 (7.77%) VMware Infrastructure
26 80 (7.15%) Internet
27 77 (6.88%) Degree
28 71 (6.34%) Cisco
29 68 (6.08%) LAN
30 67 (5.99%) SQL Server

1st Line Support
Top Related IT Skills in England by Category

For the 6 months to 4 September 2015, IT jobs across the England region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 238 (21.27%) MS Exchange
2 88 (7.86%) Exchange Server 2010
3 56 (5.00%) Exchange Server 2007
4 45 (4.02%) Exchange Server 2013
5 41 (3.66%) Exchange Server 2003
6 19 (1.70%) WorkSite
7 17 (1.52%) Blackberry Enterprise Server
8 16 (1.43%) SharePoint
9 11 (0.98%) Exchange Server 2000
10 10 (0.89%) IIS
11 9 (0.80%) IBM Notes
12 8 (0.71%) Lync
13 6 (0.54%) CMS
14 5 (0.45%) Drupal
14 5 (0.45%) Alfresco
14 5 (0.45%) WordPress
15 1 (0.089%) SharePoint Server
15 1 (0.089%) SAS
Applications
1 401 (35.84%) MS Office
2 313 (27.97%) MS Excel
3 14 (1.25%) MS PowerPoint
4 5 (0.45%) Adobe Creative Suite
5 4 (0.36%) Spreadsheet
Business Applications
1 9 (0.80%) Dynamics CRM
2 8 (0.71%) Dynamics GP
3 5 (0.45%) Remedy ITSM
4 2 (0.18%) SAP Payroll
5 1 (0.089%) Infor CRM
5 1 (0.089%) Dynamics AX
5 1 (0.089%) HiPortfolio
5 1 (0.089%) SAP Business One
Cloud Services
1 39 (3.49%) Office 365
2 9 (0.80%) Cloud Computing
2 9 (0.80%) Amazon AWS
3 3 (0.27%) Microsoft Azure
4 2 (0.18%) SaaS
5 1 (0.089%) PaaS
5 1 (0.089%) Google Apps
5 1 (0.089%) Mimecast
5 1 (0.089%) Google Analytics
Communications & Networking
1 159 (14.21%) TCP/IP
2 99 (8.85%) Firewall
3 91 (8.13%) DNS
4 80 (7.15%) Internet
5 68 (6.08%) LAN
6 66 (5.90%) WAN
7 63 (5.63%) DHCP
8 61 (5.45%) VPN
9 40 (3.57%) VoIP
10 22 (1.97%) SAN
11 18 (1.61%) Ethernet
12 17 (1.52%) Wireless
13 13 (1.16%) iSCSI
14 12 (1.07%) Wi-Fi
15 10 (0.89%) IP Telephony
15 10 (0.89%) NAS
15 10 (0.89%) Broadband
16 8 (0.71%) FTP
16 8 (0.71%) VLAN
17 7 (0.63%) Unified Communications
Database & Business Intelligence
1 67 (5.99%) SQL Server
2 24 (2.14%) MySQL
3 8 (0.71%) SQL Server 2008
4 5 (0.45%) SQL Server 2012
4 5 (0.45%) Relational Database
4 5 (0.45%) SQL Server 2000
5 3 (0.27%) SQL Server 2005
6 2 (0.18%) PostgreSQL
6 2 (0.18%) Crystal Reports
6 2 (0.18%) MS Access
Development Applications
1 5 (0.45%) HP UFT
2 1 (0.089%) SQL Server Management Studio (SSMS)
General
1 92 (8.22%) Finance
2 51 (4.56%) Law
3 38 (3.40%) Legal
4 24 (2.14%) Telecoms
5 17 (1.52%) Banking
6 16 (1.43%) Retail
7 14 (1.25%) Marketing
8 11 (0.98%) Manufacturing
9 7 (0.63%) Games
10 6 (0.54%) Advertising
11 5 (0.45%) Back Office
11 5 (0.45%) German Language
12 4 (0.36%) French Language
12 4 (0.36%) Military
13 3 (0.27%) Electronics
14 2 (0.18%) Pharmaceutical
14 2 (0.18%) Financial Institution
14 2 (0.18%) Multimedia
14 2 (0.18%) General Ledger
14 2 (0.18%) Local Government
Libraries, Frameworks & Software Standards
1 20 (1.79%) HTML
2 15 (1.34%) Web Services
3 12 (1.07%) .NET
4 9 (0.80%) ASP.NET
5 7 (0.63%) XML
6 6 (0.54%) jQuery
7 5 (0.45%) Application Packaging
7 5 (0.45%) LAMP
7 5 (0.45%) CSS
8 4 (0.36%) X-Windows
9 3 (0.27%) Silverlight
10 1 (0.089%) FIX Protocol
10 1 (0.089%) WCF
10 1 (0.089%) ASP.NET MVC
10 1 (0.089%) ASP.NET Web Forms
10 1 (0.089%) Ajax
10 1 (0.089%) XMPP
10 1 (0.089%) JSP
10 1 (0.089%) ADO.NET
Miscellaneous
1 60 (5.36%) Analytical Skills
2 47 (4.20%) Blackberry
3 37 (3.31%) Management Information System
4 32 (2.86%) Video Conferencing
5 28 (2.50%) Data Centre
6 27 (2.41%) Mathematics
7 25 (2.23%) iPhone
8 12 (1.07%) EPoS
9 11 (0.98%) iPad
10 10 (0.89%) CMDB
11 8 (0.71%) Handset
12 7 (0.63%) NHS
12 7 (0.63%) Life Science
13 6 (0.54%) Computer Science
13 6 (0.54%) PDA
14 5 (0.45%) CCTV
14 5 (0.45%) Statistics
14 5 (0.45%) FMCG
15 3 (0.27%) Fat Client
15 3 (0.27%) User Experience
Operating Systems
1 715 (63.90%) Windows
2 243 (21.72%) Windows 7
3 187 (16.71%) Windows XP
4 163 (14.57%) Windows Server 2008
5 138 (12.33%) Windows 8
6 115 (10.28%) Windows Server 2012
7 107 (9.56%) Windows Server 2003
8 90 (8.04%) Linux
9 41 (3.66%) Windows Vista
10 38 (3.40%) Mac OS X
11 27 (2.41%) Android
11 27 (2.41%) Apple iOS
12 21 (1.88%) Mac OS
12 21 (1.88%) UNIX
13 15 (1.34%) Windows 2000 Server
14 11 (0.98%) Red Hat Enterprise Linux
15 8 (0.71%) Ubuntu
16 7 (0.63%) Windows Mobile
16 7 (0.63%) Windows 2000
17 6 (0.54%) AIX
Processes & Methodologies
1 228 (20.38%) ITIL
2 66 (5.90%) Service Management
3 54 (4.83%) Incident Management
4 42 (3.75%) Problem Management
5 39 (3.49%) Service Delivery
6 31 (2.77%) CRM
7 19 (1.70%) Time Management
8 16 (1.43%) Information Security
9 15 (1.34%) ITSM
10 14 (1.25%) E-Commerce
11 12 (1.07%) Technical Architecture
11 12 (1.07%) Document Management
12 11 (0.98%) Change Management
12 11 (0.98%) Disaster Recovery
12 11 (0.98%) System Testing
12 11 (0.98%) Kalman Filter
13 9 (0.80%) Mentoring
13 9 (0.80%) Project Management
14 8 (0.71%) Data Centre Operations
15 7 (0.63%) Server Building
Programming Languages
1 95 (8.49%) SQL
2 39 (3.49%) C
3 16 (1.43%) PowerShell
4 12 (1.07%) C#
5 8 (0.71%) JavaScript
5 8 (0.71%) PHP
6 7 (0.63%) VB
7 5 (0.45%) T-SQL
8 4 (0.36%) C++
9 3 (0.27%) Java
9 3 (0.27%) Perl
9 3 (0.27%) Python
9 3 (0.27%) Ruby
9 3 (0.27%) Bash Shell
10 1 (0.089%) VBScript
Qualifications
1 125 (11.17%) Microsoft Certification
2 77 (6.88%) Degree
3 57 (5.09%) MCP
4 46 (4.11%) MCSE
5 41 (3.66%) Security Cleared
6 37 (3.31%) MCSA
7 34 (3.04%) Cisco Certification
7 34 (3.04%) SC Cleared
8 32 (2.86%) CCNA
9 19 (1.70%) MCITP
10 17 (1.52%) ITIL Certification
11 16 (1.43%) ITIL Foundation Certificate
12 15 (1.34%) A+ Certification
13 11 (0.98%) MOS
14 10 (0.89%) MCTS
15 8 (0.71%) MCDST
16 5 (0.45%) HNC
16 5 (0.45%) DV Cleared
17 4 (0.36%) VMware Certified Professional (VCP)
18 2 (0.18%) HND
Quality Assurance & Compliance
1 219 (19.57%) SLA
2 7 (0.63%) QA
System Software
1 522 (46.65%) Active Directory
2 87 (7.77%) VMware Infrastructure
3 37 (3.31%) Hyper-V
4 13 (1.16%) Terminal Services
5 12 (1.07%) XenApp
5 12 (1.07%) vSphere
6 11 (0.98%) VMware ESXi
7 8 (0.71%) VMware Workstation
8 5 (0.45%) Citrix Presentation Server
8 5 (0.45%) VMware Server
9 4 (0.36%) Terminal Server
10 1 (0.089%) Microsoft Virtual Server
10 1 (0.089%) XenServer
10 1 (0.089%) XenDesktop
10 1 (0.089%) StorNext
Systems Management
1 23 (2.06%) SCCM
2 21 (1.88%) Backup Exec
3 10 (0.89%) Tivoli
4 9 (0.80%) WSUS
5 7 (0.63%) DameWare
6 6 (0.54%) ARCserve
7 5 (0.45%) Norton AntiVirus
7 5 (0.45%) Plesk
7 5 (0.45%) cPanel
8 4 (0.36%) Tivoli Storage Manager
9 3 (0.27%) SCSM
10 2 (0.18%) AirWatch
10 2 (0.18%) Systems Management Server (SMS)
10 2 (0.18%) MAILsweeper
11 1 (0.089%) Symantec Enterprise Vault
Vendors
1 553 (49.42%) Microsoft
2 140 (12.51%) VMware
3 130 (11.62%) Citrix
4 71 (6.34%) Cisco
5 43 (3.84%) Apple
6 32 (2.86%) HP
7 23 (2.06%) Oracle
8 19 (1.70%) Remedy
9 18 (1.61%) SAP
10 16 (1.43%) Adobe
10 16 (1.43%) McAfee
11 13 (1.16%) Symantec
12 10 (0.89%) Macromedia
12 10 (0.89%) Avaya
13 9 (0.80%) CA
13 9 (0.80%) Lotus
13 9 (0.80%) Red Hat
13 9 (0.80%) Bloomberg
14 8 (0.71%) SimCorp
14 8 (0.71%) LANDesk
East Sussex
ARC IT Recruitment Ltd
Salary: £18000 - £22000 Per Annum
Posted: 23 hours ago
Manchester, Lancashire
Search Consultancy
Salary: £14000.00 - £17000.00 per annum
Posted: Yesterday
Wakefield, West Yorkshire
Spring Technology
Salary: £14000 - £16000 per annum
Posted: Yesterday
City, London
Clearwater People Solutions
Salary: £19000 Per Annum
Posted: Yesterday
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £22,000 per annum plus on-call Allowance + benefits
Posted: 2 days ago
City, London
Eligo Recruitment Ltd
Salary: £18000 - £22000 per annum + Full Benefits
Posted: 2 days ago
Peterborough, Cambridgeshire
Anderson Lamb
Salary: Up to £20,000 per annum Plus benefits
Posted: 2 days ago
Coventry, West Midlands (County)
Network ITR
Salary: £20000 - £24000 per annum
Posted: 2 days ago
West Midlands
Network IT Recruitment
Posted: 2 days ago
Warrington, Cheshire
Oscar Associates (UK) Ltd
Salary: £16000 - £18000 per annum
Posted: 2 days ago
Warrington, Cheshire
Oscar Associates (UK) Ltd
Salary: £16000 - £18000 per annum
Posted: 2 days ago
Welwyn Garden City, Hertfordshire
Coal IT Services
Salary: From £18,000 to £22,000 per annum + benefits + excellent career progre
Posted: 2 days ago
Berkshire
Global Technology Solutions Ltd
Salary: £19661 per annum
Posted: 3 days ago
South East London
Senitor Associates
Salary: £11 - £14 per hour
Posted: 3 days ago
West London
Evolution Recruitment Solutions
Salary: 40,000 + benefits package
Posted: 3 days ago
Watford, Hertfordshire
Talent International
Salary: £35000 - £50000 per annum + BONUS & BENEFITS & PENSION
Posted: 3 days ago
Petersfield, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £19000 - £23000 per annum + Benefits
Posted: 3 days ago
City, London
Premier IT
Posted: 3 days ago
Bradford, West Yorkshire
Rullion IT Plus
Salary: £15000 - £16000 per annum + benefits
Posted: 3 days ago
London
Harvey Nash plc
Salary: £23000 - £25000 per annum + Good benefit package
Posted: 3 days ago