The statistics below represent IT jobs advertised across the England region that had 1st Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 23 January 2017 with a comparison to same period over 2 years.

3 months to
23 Jan 2017
Same period 2016 Same period 2015
First Line Support
UK / England
Rank 447 444 426
Rank change year-on-year
-3 -18
Permanent jobs requiring a 1st Line Support 450 596 645
As % of all permanent IT jobs located in England 0.57% 0.65% 0.66%
As % of the Job Titles category 0.59% 0.67% 0.68%
Number of salaries quoted 416 553 609
Median salary £22,000 £21,500 £20,500
Median salary % change year-on-year
+2.32% +4.87%
90% offered a salary of more than £17,500 £17,500 £17,000
10% offered a salary of more than £26,500 £27,500 £25,900
UK excluding London median salary £21,000 £20,550 £20,000
% change year-on-year
+2.18% +2.75%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
76201 89097 95104
As % of all permanent IT jobs located in England 96.44% 96.50% 96.70%
Number of salaries quoted 63797 75537 79690
Median salary £47,000 £46,000 £45,000
Median salary % change year-on-year
+2.17% +2.22%
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £75,000 £70,000 £70,000
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

1st Line Support
Jobs Demand Trend in England

The demand trend of job ads across the England region that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in England

1st Line Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the England region.

1st Line Support Salary Trend in England

1st Line Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 1st Line Support across the England region over the 3 months to 23 January 2017.

1st Line Support Salary Histogram in England

1st Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the England region over the 3 months to 23 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +14 146 £22,000 +7.31% 21
London -5 122 £25,000 +4.16% 8
Yorkshire +42 45 £22,000 +14.28% 9
North West -17 41 £19,000 -2.56% 10
West Midlands -4 28 £19,500 -7.14% 6
East of England -14 23 £21,000 -8.69% 4
South West +10 22 £18,000 -6.49% 6
East Midlands +10 19 £20,000 -9.09% 4
North East - 5 £20,000 - 4
1st Line Support
UK

1st Line Support Skill Set
Top 30 Related IT Skills in England

For the 6 months to 23 January 2017, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring 1st Line Support in the job title.

1 616 (67.10%) Windows
2 441 (48.04%) Active Directory
3 437 (47.60%) Microsoft
4 268 (29.19%) MS Office
5 236 (25.71%) MS Excel
6 227 (24.73%) Windows 7
7 215 (23.42%) ITIL
8 170 (18.52%) Windows Server
9 144 (15.69%) MS Exchange
10 140 (15.25%) SLA
11 104 (11.33%) VMware
11 104 (11.33%) Windows 8
12 101 (11.00%) Office 365
13 97 (10.57%) Windows XP
14 91 (9.91%) Citrix
15 84 (9.15%) TCP/IP
16 83 (9.04%) Finance
17 79 (8.61%) Windows Server 2008
18 76 (8.28%) Windows 10
19 74 (8.06%) Linux
20 72 (7.84%) SQL
21 68 (7.41%) VMware Infrastructure
22 67 (7.30%) Firewall
23 63 (6.86%) VPN
24 58 (6.32%) Degree
24 58 (6.32%) WAN
25 57 (6.21%) Windows Server 2012
26 55 (5.99%) Service Management
27 54 (5.88%) DNS
27 54 (5.88%) Cisco

1st Line Support Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 144 (15.69%) MS Exchange
2 32 (3.49%) Skype for Business
3 28 (3.05%) SharePoint
4 19 (2.07%) Exchange Server 2010
5 18 (1.96%) Exchange Server 2003
6 14 (1.53%) Exchange Server 2013
7 12 (1.31%) Exchange Server 2007
8 9 (0.98%) SharePoint 2010
9 6 (0.65%) IBM Notes
9 6 (0.65%) IIS
10 2 (0.22%) SharePoint 2013
11 1 (0.11%) Blackberry Enterprise Server
11 1 (0.11%) CMS
11 1 (0.11%) GroupWise
11 1 (0.11%) IBM Domino
11 1 (0.11%) JBoss
11 1 (0.11%) Sitecore CMS
11 1 (0.11%) Umbraco
11 1 (0.11%) WordPress
Applications
1 268 (29.19%) MS Office
2 236 (25.71%) MS Excel
3 17 (1.85%) MS PowerPoint
4 4 (0.44%) Adobe Creative Suite
5 3 (0.33%) MS Visio
6 2 (0.22%) Acrobat
6 2 (0.22%) InfoPath
6 2 (0.22%) MS Project
7 1 (0.11%) Spreadsheet
Business Applications
1 4 (0.44%) Dynamics CRM
2 3 (0.33%) SAP Oil and Gas
3 2 (0.22%) Dynamics NAV
3 2 (0.22%) SAP Business One
4 1 (0.11%) SAP BPC
Cloud Services
1 101 (11.00%) Office 365
2 6 (0.65%) Dropbox
3 1 (0.11%) Amazon AWS
3 1 (0.11%) Fastly
3 1 (0.11%) G Suite
3 1 (0.11%) Microsoft Azure
Communications & Networking
1 84 (9.15%) TCP/IP
2 67 (7.30%) Firewall
3 63 (6.86%) VPN
4 58 (6.32%) WAN
5 54 (5.88%) DNS
5 54 (5.88%) VoIP
6 51 (5.56%) LAN
7 42 (4.58%) DHCP
7 42 (4.58%) Internet
8 28 (3.05%) Remote Desktop
9 18 (1.96%) SAN
10 15 (1.63%) FTP
10 15 (1.63%) Skype
11 12 (1.31%) Network Security
12 11 (1.20%) Wireless
13 10 (1.09%) NAS
14 7 (0.76%) ADSL
14 7 (0.76%) HTTP
14 7 (0.76%) SMTP
14 7 (0.76%) SSL
Database & Business Intelligence
1 23 (2.51%) SQL Server
2 15 (1.63%) MySQL
3 8 (0.87%) SQL Server 2008
4 6 (0.65%) Crystal Reports
5 5 (0.54%) SQL Server 2005
6 3 (0.33%) MS Access
6 3 (0.33%) SQL Server Reporting Services
7 2 (0.22%) FileMaker
7 2 (0.22%) Relational Database
7 2 (0.22%) SQL Server 2000
8 1 (0.11%) Data Mining
8 1 (0.11%) DB2
8 1 (0.11%) Oracle Reports
8 1 (0.11%) PostgreSQL
8 1 (0.11%) RDBMS
8 1 (0.11%) SAP BW
Development Applications
1 4 (0.44%) JIRA
2 2 (0.22%) Eclipse
3 1 (0.11%) ProC
General
1 83 (9.04%) Finance
2 39 (4.25%) Telecoms
3 30 (3.27%) Law
4 25 (2.72%) Legal
5 19 (2.07%) Marketing
6 18 (1.96%) Retail
7 15 (1.63%) Banking
8 14 (1.53%) Manufacturing
9 12 (1.31%) German Language
10 10 (1.09%) French Language
11 9 (0.98%) Games
12 7 (0.76%) Advertising
12 7 (0.76%) Financial Institution
12 7 (0.76%) Front Office
12 7 (0.76%) Spanish Language
13 6 (0.65%) Back Office
14 4 (0.44%) Electronics
15 2 (0.22%) Investment Banking
15 2 (0.22%) Pharmaceutical
15 2 (0.22%) Swedish Language
Libraries, Frameworks & Software Standards
1 14 (1.53%) .NET
2 10 (1.09%) HTML
2 10 (1.09%) XML
3 7 (0.76%) Web Services
4 6 (0.65%) ASP.NET
4 6 (0.65%) CSS
5 4 (0.44%) EDI
5 4 (0.44%) SOAP
6 3 (0.33%) COM
6 3 (0.33%) LAMP
6 3 (0.33%) XSL
6 3 (0.33%) XSLT
7 2 (0.22%) Middleware
7 2 (0.22%) OLE
8 1 (0.11%) Apache Flex
8 1 (0.11%) DHTML
8 1 (0.11%) FIX Protocol
8 1 (0.11%) XMPP
Miscellaneous
1 40 (4.36%) Analytical Skills
1 40 (4.36%) iPad
2 36 (3.92%) Blackberry
3 24 (2.61%) Computer Science
4 21 (2.29%) Data Centre
4 21 (2.29%) iPhone
4 21 (2.29%) Smartphone
5 18 (1.96%) Video Conferencing
6 12 (1.31%) EPoS
7 11 (1.20%) NHS
8 10 (1.09%) Driving Licence
9 9 (0.98%) Client/Server
9 9 (0.98%) Handset
9 9 (0.98%) Mathematics
9 9 (0.98%) Virtual Team
10 8 (0.87%) Chip and PIN
10 8 (0.87%) Management Information System
10 8 (0.87%) User Experience
11 5 (0.54%) Fat Client
11 5 (0.54%) Thin Client
Operating Systems
1 616 (67.10%) Windows
2 227 (24.73%) Windows 7
3 170 (18.52%) Windows Server
4 104 (11.33%) Windows 8
5 97 (10.57%) Windows XP
6 79 (8.61%) Windows Server 2008
7 76 (8.28%) Windows 10
8 74 (8.06%) Linux
9 57 (6.21%) Windows Server 2012
10 43 (4.68%) Mac OS X
11 35 (3.81%) Windows Server 2003
12 19 (2.07%) Unix
13 16 (1.74%) Mac OS
14 12 (1.31%) Apple iOS
15 9 (0.98%) Android
16 6 (0.65%) Red Hat Enterprise Linux
16 6 (0.65%) VMS
17 5 (0.54%) Windows Vista
18 4 (0.44%) Solaris
19 2 (0.22%) Windows Mobile
Processes & Methodologies
1 215 (23.42%) ITIL
2 55 (5.99%) Service Management
3 47 (5.12%) Incident Management
4 45 (4.90%) Time Management
5 42 (4.58%) Service Delivery
6 29 (3.16%) ITSM
7 23 (2.51%) CRM
8 18 (1.96%) Ticket Management
8 18 (1.96%) Workflow
9 17 (1.85%) Root Cause Analysis
10 16 (1.74%) Change Management
11 15 (1.63%) Asset Management
11 15 (1.63%) ITIL V3
12 14 (1.53%) Case Management
13 12 (1.31%) E-Commerce
13 12 (1.31%) Mobile Device Management
14 11 (1.20%) Stakeholder Management
14 11 (1.20%) Trend Analysis
15 9 (0.98%) Change Control
15 9 (0.98%) Mentoring
Programming Languages
1 72 (7.84%) SQL
2 20 (2.18%) C
3 12 (1.31%) JavaScript
4 6 (0.65%) C#
5 5 (0.54%) T-SQL
6 4 (0.44%) Java
6 4 (0.44%) VB
6 4 (0.44%) VBScript
7 2 (0.22%) VBA
8 1 (0.11%) Google Apps Script
8 1 (0.11%) PHP
8 1 (0.11%) PowerShell
8 1 (0.11%) Tcl
8 1 (0.11%) VB.NET
Qualifications
1 58 (6.32%) Degree
2 50 (5.45%) Microsoft Certification
3 31 (3.38%) Cisco Certification
4 30 (3.27%) CCNA
5 22 (2.40%) SC Cleared
5 22 (2.40%) Security Cleared
6 20 (2.18%) MCP
7 19 (2.07%) MCITP
8 17 (1.85%) MCSE
9 16 (1.74%) ITIL Certification
10 13 (1.42%) CCNP
11 11 (1.20%) A+ Certification
12 9 (0.98%) HND
13 8 (0.87%) MCTS
13 8 (0.87%) Network+ Certification
14 7 (0.76%) ITIL Foundation Certificate
15 5 (0.54%) CCENT
15 5 (0.54%) MCSA
16 4 (0.44%) CCIE
16 4 (0.44%) Sun Certification
Quality Assurance & Compliance
1 140 (15.25%) SLA
2 2 (0.22%) ISO 9001
2 2 (0.22%) ISO/IEC 27001
3 1 (0.11%) Data Quality
3 1 (0.11%) ISO22301
3 1 (0.11%) QA
System Software
1 441 (48.04%) Active Directory
2 68 (7.41%) VMware Infrastructure
3 12 (1.31%) Hyper-V
3 12 (1.31%) Microsoft Virtual Server
4 10 (1.09%) XenApp
5 7 (0.76%) Terminal Services
5 7 (0.76%) VMware Workstation
6 5 (0.54%) Terminal Server
7 4 (0.44%) Sendmail
7 4 (0.44%) XenDesktop
8 3 (0.33%) IMail Server
8 3 (0.33%) Microsoft App-V
8 3 (0.33%) Virtual Desktop
9 2 (0.22%) Virtual Machines
10 1 (0.11%) BitLocker
10 1 (0.11%) NDS
10 1 (0.11%) NetIQ eDirectory
10 1 (0.11%) vSphere
Systems Management
1 30 (3.27%) SCCM
2 8 (0.87%) Backup Exec
3 6 (0.65%) Systems Management Server (SMS)
4 4 (0.44%) Cisco CUCM
4 4 (0.44%) Nagios
5 3 (0.33%) SCOM
6 2 (0.22%) DameWare
6 2 (0.22%) Microsoft Data Protection Manager
6 2 (0.22%) OpenView
6 2 (0.22%) OVSD
6 2 (0.22%) ServiceCenter
7 1 (0.11%) AirWatch
7 1 (0.11%) Casper Suite
7 1 (0.11%) Failover Clustering
7 1 (0.11%) FortiGate
7 1 (0.11%) HP Data Protector
7 1 (0.11%) McAfee ePO
7 1 (0.11%) SCSM
7 1 (0.11%) SCVMM
7 1 (0.11%) WSUS
Vendors
1 437 (47.60%) Microsoft
2 104 (11.33%) VMware
3 91 (9.91%) Citrix
4 54 (5.88%) Cisco
5 53 (5.77%) Apple
6 24 (2.61%) iManage
7 21 (2.29%) Bomgar
8 19 (2.07%) HP
8 19 (2.07%) Remedy
9 15 (1.63%) SAP
10 12 (1.31%) Adobe
11 11 (1.20%) Avaya
12 9 (0.98%) Dell
12 9 (0.98%) Fujitsu
12 9 (0.98%) ServiceNow
13 8 (0.87%) Polycom
13 8 (0.87%) RedPrairie
14 7 (0.76%) Lotus
15 6 (0.65%) LANDesk
15 6 (0.65%) Oracle
Leeds, West Yorkshire
Senitor Associates
Salary: £16000 - £18000 per annum
Posted: 2 hours ago
Leeds, West Yorkshire
Senitor Associates
Salary: £18000 - £22000 per annum + Pension Scheme
Posted: 2 hours ago
High Wycombe, Buckinghamshire
Understanding Recruitment
Salary: £20000.00 - £23000.00 per annum + On call allowance
Posted: 4 hours ago
London
Information Technology Services
Salary: £23k - 27k per year
Posted: 11 hours ago
Hatfield, Hertfordshire
Understanding Recruitment
Salary: £18000 - £19000 per annum + Bens + 5K shift
Posted: 4 hours ago
Northampton, Northamptonshire
Senitor Associates
Salary: £19000 per annum
Posted: 2 days ago
East London
Etech Partners
Salary: To 25K + Bens
Posted: 3 days ago
Horsham, West Sussex
Lorien Resourcing
Posted: 3 days ago
Tamworth, Staffordshire
Big Red Recruitment
Salary: £25000 per annum + pen, 5w hol, DIS, salary increments
Posted: 2 days ago
Leeds, West Yorkshire
Premier IT
Posted: 5 days ago
Reading, Berkshire
Reed Technology
Salary: £18000 - £20000 per annum
Posted: 3 days ago
Taunton, Somerset
Southern Lights Recruitment
Salary: £18000 - £22000 per annum + Benefits
Posted: 4 days ago
Guildford, Surrey
Ashdown IT
Salary: £18000 - £23000 per annum + benefits
Posted: 5 days ago
West Sussex
ARC IT Recruitment Ltd
Posted: 3 days ago
Godalming, Surrey
Ashdown IT
Salary: £18000 - £23000 per annum + FULL MS training
Posted: 5 days ago
Bath, Avon
Harvey Nash plc
Salary: £15000 - £20000 per annum + Bonus + 18% Pension
Posted: 3 days ago
Castleford, West Yorkshire
Senitor Associates
Salary: £18000 - £22000 per annum + Pension Scheme
Posted: 5 days ago
East Riding
Head Resourcing
Salary: £22000 per annum
Posted: 3 days ago
London
Harvey Nash plc
Salary: £25000 - £35000 per annum + bonus and benefits
Posted: 4 days ago
Chesterfield, Derbyshire
Head Resourcing
Salary: £19000 - £21000 per annum + pension and other benefits
Posted: 6 days ago
West Malling, Kent
1st Choice Computer Appointments Ltd
Salary: Up to £22,000 per annum
Posted: 2 days ago
Horley, Surrey
Senitor Associates
Salary: £18000 - £20000 per annum + training
Posted: 5 days ago
Stockport, Cheshire
Adria Solutions Ltd
Salary: £16000 - £19000 per annum + Benefits
Posted: 2 days ago
Manchester, Lancashire
CV Screen Ltd
Salary: £19k - 21k per year + Pension
Posted: 6 days ago
Epsom, Surrey
Ashdown IT
Salary: £22000 - £25000 per annum
Posted: 6 days ago
Derbyshire
Head Resourcing
Salary: £21000.00 per annum + Benefits
Posted: 6 days ago
Sheffield, South Yorkshire
Head Resourcing
Salary: £21000.00 per annum + Benefits
Posted: 6 days ago
North London
Searchability
Salary: £25000 - £27000 per annum
Posted: 6 days ago
Leamington Spa, Warwickshire
Senitor Associates
Salary: £16000 - £18000 per annum
Posted: 5 days ago
North East
Nigel Frank International Ltd
Posted: 6 days ago