The statistics below represent IT jobs advertised across the England region that had 1st Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 1 October 2016 with a comparison to same period over 2 years.

3 months to
1 Oct 2016
Same period 2015 Same period 2014
First Line Support
Rank 446 447 476
Rank change year-on-year
+1 +29
Permanent jobs requiring a 1st Line Support 522 613 600
As % of all permanent IT jobs located in England 0.59% 0.60% 0.56%
As % of the Job Titles category 0.61% 0.63% 0.58%
Number of salaries quoted 462 574 546
Median salary £22,500 £21,500 £21,000
Median salary % change year-on-year
+4.65% +2.38%
90% offered a salary of more than £18,000 £18,000 £17,000
10% offered a salary of more than £32,000 £27,000 £27,000
UK excluding London median salary £21,000 £20,500 £20,000
% change year-on-year
+2.43% +2.50%
1st Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
85118 97896 102873
As % of all permanent IT jobs located in England 96.28% 96.31% 96.42%
Number of salaries quoted 71771 82406 84031
Median salary £47,500 £45,000 £45,000
Median salary % change year-on-year
+5.55% -
90% offered a salary of more than £27,500 £26,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

1st Line Support
Jobs Demand Trend in England

The demand trend of job ads across the England region that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in England

1st Line Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the England region.

1st Line Support Salary Trend in England

1st Line Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 1st Line Support across the England region over the 3 months to 1 October 2016.

1st Line Support Salary Histogram in England

1st Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the England region over the 3 months to 1 October 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +54 167 £25,000 +5.26% 13
South East +16 157 £22,000 +4.76% 12
Yorkshire +45 45 £20,500 +13.88% 3
East of England +21 41 £22,500 +11.11% 2
South West +2 31 £19,500 - 8
West Midlands -24 31 £20,500 +3.79% 4
North West -20 28 £19,500 -2.50% 7
East Midlands -5 21 £21,500 +8.86% 1
North East +9 1 £19,000 -20.50%
1st Line Support
UK

1st Line Support Skill Set
Top 30 Related IT Skills in England

For the 6 months to 1 October 2016, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring 1st Line Support in the job title.

1 740 (65.08%) Windows
2 540 (47.49%) Active Directory
3 453 (39.84%) Microsoft
4 376 (33.07%) MS Office
5 298 (26.21%) ITIL
6 291 (25.59%) Windows 7
7 287 (25.24%) MS Excel
8 175 (15.39%) Windows Server
9 166 (14.60%) MS Exchange
10 133 (11.70%) Windows 8
11 132 (11.61%) Windows XP
12 123 (10.82%) Citrix
13 122 (10.73%) SLA
14 116 (10.20%) VMware
15 105 (9.23%) TCP/IP
15 105 (9.23%) SQL
16 103 (9.06%) Windows Server 2008
17 99 (8.71%) Microsoft Certification
17 99 (8.71%) Finance
18 98 (8.62%) Degree
19 96 (8.44%) Cisco
19 96 (8.44%) LAN
20 91 (8.00%) WAN
21 83 (7.30%) Firewall
22 81 (7.12%) Apple
22 81 (7.12%) Incident Management
23 76 (6.68%) DNS
24 74 (6.51%) DHCP
25 73 (6.42%) Linux
26 69 (6.07%) Service Delivery

1st Line Support Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 166 (14.60%) MS Exchange
2 38 (3.34%) Exchange Server 2013
3 29 (2.55%) Exchange Server 2010
3 29 (2.55%) Skype for Business
4 27 (2.37%) Exchange Server 2003
5 22 (1.93%) SharePoint
6 18 (1.58%) IIS
7 13 (1.14%) Exchange Server 2007
8 8 (0.70%) Blackberry Enterprise Server
9 7 (0.62%) IBM Notes
10 3 (0.26%) Apache
11 2 (0.18%) CMS
11 2 (0.18%) Exchange Server 2000
12 1 (0.088%) IBM Domino
12 1 (0.088%) SharePoint 2010
Applications
1 376 (33.07%) MS Office
2 287 (25.24%) MS Excel
3 18 (1.58%) MS Visio
4 16 (1.41%) MS PowerPoint
5 4 (0.35%) Photoshop
6 3 (0.26%) Spreadsheet
7 2 (0.18%) Acrobat
8 1 (0.088%) MS Project
Business Applications
1 5 (0.44%) SAP Oil and Gas
2 3 (0.26%) Dynamics CRM
3 2 (0.18%) Remedy ITSM
4 1 (0.088%) Dynamics AX
4 1 (0.088%) Eagle PACE
Cloud Services
1 54 (4.75%) Office 365
2 6 (0.53%) Microsoft Azure
3 5 (0.44%) Dropbox
4 3 (0.26%) Amazon AWS
4 3 (0.26%) G Suite
5 2 (0.18%) Cloud Computing
5 2 (0.18%) Google Drive
6 1 (0.088%) Mimecast
6 1 (0.088%) SaaS
Communications & Networking
1 105 (9.23%) TCP/IP
2 96 (8.44%) LAN
3 91 (8.00%) WAN
4 83 (7.30%) Firewall
5 76 (6.68%) DNS
6 74 (6.51%) DHCP
7 67 (5.89%) VoIP
8 60 (5.28%) VPN
9 38 (3.34%) SAN
10 32 (2.81%) Internet
11 23 (2.02%) Wireless
12 17 (1.50%) ADSL
13 16 (1.41%) IP Telephony
13 16 (1.41%) Remote Desktop
14 11 (0.97%) PBX
15 9 (0.79%) WebEx
16 6 (0.53%) Extranet
16 6 (0.53%) Network Security
16 6 (0.53%) Skype
17 5 (0.44%) Wi-Fi
Database & Business Intelligence
1 57 (5.01%) SQL Server
2 16 (1.41%) SQL Server 2008
3 12 (1.06%) SQL Server 2005
4 11 (0.97%) MySQL
4 11 (0.97%) SQL Server 2012
5 10 (0.88%) SQL Server 2000
6 5 (0.44%) Oracle Database
7 4 (0.35%) Crystal Reports
7 4 (0.35%) Relational Database
8 2 (0.18%) Oracle Reports
8 2 (0.18%) RDBMS
9 1 (0.088%) Data Mining
9 1 (0.088%) FileMaker
9 1 (0.088%) MS Access
9 1 (0.088%) Oracle Database 12c
9 1 (0.088%) PostgreSQL
9 1 (0.088%) SQL Server 2014
9 1 (0.088%) SQL Server Integration Services
9 1 (0.088%) SQL Server Reporting Services
Development Applications
1 1 (0.088%) Eclipse
1 1 (0.088%) JIRA
1 1 (0.088%) ProC
General
1 99 (8.71%) Finance
2 49 (4.31%) Telecoms
3 24 (2.11%) Law
4 23 (2.02%) German Language
5 19 (1.67%) Banking
6 17 (1.50%) French Language
7 16 (1.41%) Retail
8 15 (1.32%) Legal
9 13 (1.14%) Marketing
10 12 (1.06%) Back Office
11 9 (0.79%) Front Office
11 9 (0.79%) Games
11 9 (0.79%) Manufacturing
12 8 (0.70%) Spanish Language
13 6 (0.53%) Electronics
14 5 (0.44%) Automotive
14 5 (0.44%) Swedish Language
15 4 (0.35%) Advertising
16 2 (0.18%) Dutch Language
16 2 (0.18%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 27 (2.37%) XML
2 26 (2.29%) .NET
3 24 (2.11%) HTML
4 19 (1.67%) Web Services
5 12 (1.06%) CSS
6 11 (0.97%) ASP.NET
7 9 (0.79%) EDI
7 9 (0.79%) SOAP
8 8 (0.70%) XSL
9 5 (0.44%) XSLT
10 3 (0.26%) COM
10 3 (0.26%) Durandal
10 3 (0.26%) HTML5
10 3 (0.26%) KnockoutJS
11 2 (0.18%) CSS3
11 2 (0.18%) LAMP
12 1 (0.088%) FIX Protocol
12 1 (0.088%) OLE
12 1 (0.088%) XMPP
Miscellaneous
1 58 (5.10%) Blackberry
2 42 (3.69%) Analytical Skills
3 35 (3.08%) Computer Science
4 28 (2.46%) Driving Licence
4 28 (2.46%) iPhone
5 25 (2.20%) iPad
6 20 (1.76%) Data Centre
7 19 (1.67%) Smartphone
8 18 (1.58%) Management Information System
9 12 (1.06%) Replication
9 12 (1.06%) User Experience
9 12 (1.06%) Video Conferencing
10 11 (0.97%) Mathematics
11 10 (0.88%) Mobile Computing
11 10 (0.88%) Virtual Team
12 9 (0.79%) Handset
13 6 (0.53%) Data Protection Act
13 6 (0.53%) Fat Client
13 6 (0.53%) Thin Client
14 4 (0.35%) Wiki
Operating Systems
1 740 (65.08%) Windows
2 291 (25.59%) Windows 7
3 175 (15.39%) Windows Server
4 133 (11.70%) Windows 8
5 132 (11.61%) Windows XP
6 103 (9.06%) Windows Server 2008
7 73 (6.42%) Linux
8 68 (5.98%) Windows 10
9 66 (5.80%) Windows Server 2012
10 56 (4.93%) Windows Server 2003
11 41 (3.61%) Mac OS X
12 37 (3.25%) Android
13 27 (2.37%) Mac OS
14 24 (2.11%) Apple iOS
15 23 (2.02%) Unix
16 13 (1.14%) Windows Mobile
16 13 (1.14%) Windows Vista
17 7 (0.62%) Red Hat Enterprise Linux
18 6 (0.53%) VMS
19 5 (0.44%) Windows 2000 Server
Processes & Methodologies
1 298 (26.21%) ITIL
2 81 (7.12%) Incident Management
3 69 (6.07%) Service Delivery
4 65 (5.72%) Service Management
5 39 (3.43%) Problem Management
6 34 (2.99%) Time Management
7 30 (2.64%) Continuous Improvement
8 29 (2.55%) Mobile Device Management
9 28 (2.46%) Change Control
10 27 (2.37%) Change Management
11 25 (2.20%) Coaching
11 25 (2.20%) Ticket Management
12 21 (1.85%) Network Monitoring
13 19 (1.67%) E-Commerce
13 19 (1.67%) ITSM
14 18 (1.58%) CRM
14 18 (1.58%) Kalman Filter
15 17 (1.50%) Disaster Recovery
15 17 (1.50%) Web Filtering
16 16 (1.41%) Information Security
Programming Languages
1 105 (9.23%) SQL
2 23 (2.02%) C
3 18 (1.58%) C#
4 17 (1.50%) VB
5 14 (1.23%) JavaScript
6 5 (0.44%) PowerShell
7 4 (0.35%) Java
8 2 (0.18%) PHP
9 1 (0.088%) PL/SQL
9 1 (0.088%) Tcl
9 1 (0.088%) T-SQL
9 1 (0.088%) VB.NET
9 1 (0.088%) VBA
Qualifications
1 99 (8.71%) Microsoft Certification
2 98 (8.62%) Degree
3 59 (5.19%) MCSE
4 54 (4.75%) Cisco Certification
5 53 (4.66%) MCP
6 52 (4.57%) CCNA
7 47 (4.13%) ITIL Certification
8 37 (3.25%) MCITP
9 33 (2.90%) SC Cleared
9 33 (2.90%) Security Cleared
10 26 (2.29%) Network+ Certification
11 20 (1.76%) A+ Certification
12 19 (1.67%) MCSA
13 15 (1.32%) ITIL Foundation Certificate
14 12 (1.06%) CCENT
15 10 (0.88%) CCNP
16 9 (0.79%) MCDST
17 8 (0.70%) HND
17 8 (0.70%) MCTS
18 6 (0.53%) DV Cleared
Quality Assurance & Compliance
1 122 (10.73%) SLA
2 6 (0.53%) Data Quality
3 2 (0.18%) ISO 9001
3 2 (0.18%) ISO/IEC 27001
4 1 (0.088%) ISO22301
4 1 (0.088%) QA
System Software
1 540 (47.49%) Active Directory
2 60 (5.28%) VMware Infrastructure
3 19 (1.67%) XenApp
4 15 (1.32%) Hyper-V
5 13 (1.14%) Terminal Server
6 10 (0.88%) XenDesktop
7 9 (0.79%) Terminal Services
8 7 (0.62%) VMware Workstation
9 4 (0.35%) Virtual Desktop
9 4 (0.35%) Virtual Servers
9 4 (0.35%) vSphere
10 3 (0.26%) VMware ESXi
11 2 (0.18%) Microsoft App-V
11 2 (0.18%) Microsoft Virtual Server
11 2 (0.18%) Virtual Machines
12 1 (0.088%) BitLocker
12 1 (0.088%) ISA Server
Systems Management
1 8 (0.70%) DameWare
1 8 (0.70%) Perfmon
1 8 (0.70%) SCCM
2 7 (0.62%) Cisco CUCM
3 6 (0.53%) Backup Exec
4 5 (0.44%) Nagios
5 4 (0.35%) Tivoli
5 4 (0.35%) Tivoli Storage Manager
5 4 (0.35%) WSUS
6 3 (0.26%) FortiGate
7 2 (0.18%) Microsoft Data Protection Manager
7 2 (0.18%) Norton AntiVirus
7 2 (0.18%) SCOM
7 2 (0.18%) Systems Management Server (SMS)
8 1 (0.088%) AirWatch
8 1 (0.088%) Casper Suite
8 1 (0.088%) Failover Clustering
8 1 (0.088%) MAILsweeper
Vendors
1 453 (39.84%) Microsoft
2 123 (10.82%) Citrix
3 116 (10.20%) VMware
4 96 (8.44%) Cisco
5 81 (7.12%) Apple
6 46 (4.05%) iManage
7 33 (2.90%) HP
8 31 (2.73%) Sophos
9 16 (1.41%) Oracle
10 15 (1.32%) Mitel
10 15 (1.32%) SolarWinds
11 14 (1.23%) Extreme Networks
11 14 (1.23%) ServiceNow
12 12 (1.06%) Avaya
12 12 (1.06%) EMC
12 12 (1.06%) NetApp
13 9 (0.79%) Dell
14 8 (0.70%) Salesforce.com
15 7 (0.62%) IBM
15 7 (0.62%) Remedy
Staffordshire
Greywood Associates Limited
Salary: £17000 - £20000 per annum + Benefits
Posted: Yesterday
Cheadle, Cheshire
Jagger Talent
Salary: From £19,000 to £22,000 per annum Free Parking, Pension, Career Develo
Posted: Yesterday
London
Harvey Nash plc
Posted: Yesterday
Solihull, West Midlands (County)
Oscar
Salary: £15000 - £17500 per annum
Posted: 3 days ago
Reading, Berkshire
Bentley Whitaker
Salary: From £20,000 to £25,000 per annum +bonus (10%), health, pension, train
Posted: 2 days ago
Reading, Berkshire
Bentley Whitaker
Salary: £20,000 - £25,000 per year
Posted: 2 days ago
Greater Manchester
EasyWebRecruitment.com
Salary: Competitive
Posted: Yesterday
Rotherham, South Yorkshire
Spring Technology
Salary: £16000 - £20000 per annum
Posted: 2 days ago
Milton Keynes, Buckinghamshire
Go IT Recruitment Ltd
Salary: From £16,000 to £20,000 per annum + bonuses + benefits
Posted: 2 days ago
Central London / West End
ReThink Recruitment
Salary: £23000 - £25000.00 per annum + Benefits
Posted: 3 days ago
Poole, Dorset
Randstad Technologies
Salary: £21000.00 per annum
Posted: 3 days ago
Wokingham, Berkshire
Haybrook IT Resourcing Ltd
Salary: Up to £25,000 per annum + bonus + benefits
Posted: Yesterday
Warrington, Cheshire
Circle Recruitment
Salary: £18750 per annum + Benefits
Posted: 3 days ago
East London
Millshill Recruitment Ltd
Salary: From £30,000 to £30,000 per annum
Posted: 3 days ago
Addlestone, Surrey
Complete Tech Limited
Salary: Up to £21,500 per annum + great benefits
Posted: 2 days ago
Derby, Derbyshire
Emponics Ltd
Salary: to £28K+ approx 2.5K shift allowance+bens
Posted: 2 days ago
Sheffield, South Yorkshire
VeryPC
Salary: From £16,000 to £18,000 per annum dependent on experience
Posted: 3 days ago
Manchester, Lancashire
Oscar
Salary: £16000 - £19000 per annum
Posted: 3 days ago
Cheshire
Senitor Associates
Salary: £16000 per annum
Posted: 4 days ago
City, London
Evolution Recruitment Solutions
Salary: 20,000 - 25,000 + Benefits
Posted: 3 days ago
Croydon, Surrey
RecruitmentRevolution.com Limited
Salary: From £20,000 to £25,000 per annum + Benefits
Posted: 2 days ago
London
Venturi
Salary: £30000 - £34000 per annum + Benefits
Posted: 5 days ago
London
MI6
Posted: 5 days ago
Bradford
Hays Specialist Recruitment
Salary: £18000.00 - £22000.00 per annum + Negotiable upon experience
Posted: 8 days ago
Birmingham, West Midlands (County)
Lorien Resourcing
Posted: 4 days ago
Banbury
Prospectus
Salary: £18000.00 - £20000.00 per annum
Posted: 10 days ago
Bristol, Avon
Sanderson
Salary: £20000 - £23000 per annum
Posted: 16 days ago
London
Venturi
Salary: £30000 - £32000 per annum + Benefits
Posted: 9 days ago
Bedfordshire
greywood
Salary: £17000 - £23000 per annum + Benefits
Posted: 17 days ago
Essex
Senitor Associates
Salary: £20000 per annum
Posted: 2 days ago