The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 3 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Mar 2015
Same period 2014 Same period 2013
First Line Support
Rank 406 472 482
Rank change year-on-year
+66 +10
Permanent jobs requiring a 1st Line Support 573 456 434
As % of all permanent IT jobs located in England 0.58% 0.46% 0.43%
As % of the Job Titles category 0.61% 0.49% 0.45%
Number of salaries quoted 523 413 396
Average salary £21,000 £21,000 £21,000
90% offered a salary of more than £17,600 £17,000 £16,500
10% offered a salary of more than £25,000 £28,700 £25,000
UK excluding London average salary £20,000 £20,000 £20,413
% change year-on-year
- -2.02%
1st Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
94349 93880 96743
As % of all permanent IT jobs located in England 94.84% 94.44% 94.96%
Number of salaries quoted 78390 76321 82592
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £27,000
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in England

1st Line Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the England region.

1st Line Support Salary Trend in England

1st Line Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 1st Line Support across the England region over the 3 months to 3 March 2015.

1st Line Support Salary Histogram in England

1st Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the England region over the 3 months to 3 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +17 223 £21,000 - 24
London +55 184 £23,416 -6.33% 23
East of England +3 39 £20,000 +5.26% 6
North West -17 32 £19,000 -2.56% 10
East Midlands +46 31 £20,000 +11.11% 6
Yorkshire -2 28 £19,000 +11.76% 9
West Midlands -16 22 £20,500 +2.50% 7
South West -30 20 £18,500 -7.50% 5
1st Line Support
UK

1st Line Support
Top 30 Related IT Skills in England

For the 6 months to 3 March 2015, IT jobs across the England region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 767 (60.16%) Windows
2 599 (46.98%) Microsoft
3 511 (40.08%) Active Directory
4 488 (38.27%) MS Office
5 396 (31.06%) MS Excel
6 324 (25.41%) ITIL
7 293 (22.98%) Windows 7
8 214 (16.78%) Windows XP
9 196 (15.37%) Citrix
10 194 (15.22%) SLA
11 176 (13.80%) MS Exchange
12 154 (12.08%) Windows Server 2008
13 146 (11.45%) TCP/IP
14 117 (9.18%) MCP
14 117 (9.18%) Degree
15 115 (9.02%) VMware
16 114 (8.94%) Windows 8
17 112 (8.78%) Internet
18 111 (8.71%) Microsoft Certification
19 103 (8.08%) Finance
20 98 (7.69%) SQL
21 96 (7.53%) Service Management
22 93 (7.29%) Blackberry
23 88 (6.90%) Windows Server 2003
24 87 (6.82%) Analytical Skills
25 75 (5.88%) DNS
26 73 (5.73%) WAN
26 73 (5.73%) Linux
27 71 (5.57%) VMware Infrastructure
28 70 (5.49%) Incident Management

1st Line Support
Top Related IT Skills in England by Category

For the 6 months to 3 March 2015, IT jobs across the England region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 176 (13.80%) MS Exchange
2 45 (3.53%) SharePoint
3 35 (2.75%) Exchange Server 2003
3 35 (2.75%) Exchange Server 2010
4 34 (2.67%) Exchange Server 2013
4 34 (2.67%) Exchange Server 2007
5 26 (2.04%) IBM Notes
5 26 (2.04%) Blackberry Enterprise Server
6 11 (0.86%) WorkSite
7 6 (0.47%) Lync
8 4 (0.31%) Exchange Server 2000
9 3 (0.24%) CMS
10 2 (0.16%) IIS
10 2 (0.16%) SharePoint Server
10 2 (0.16%) Moodle
10 2 (0.16%) WordPress
11 1 (0.078%) nginx
11 1 (0.078%) WebSphere
11 1 (0.078%) Apache
11 1 (0.078%) OpenEdge
Applications
1 488 (38.27%) MS Office
2 396 (31.06%) MS Excel
3 59 (4.63%) MS PowerPoint
4 5 (0.39%) MS Visio
5 3 (0.24%) Photoshop
6 1 (0.078%) Spreadsheet
6 1 (0.078%) Adobe Illustrator
Business Applications
1 7 (0.55%) Agresso
2 2 (0.16%) Teamcenter
2 2 (0.16%) Dynamics CRM
2 2 (0.16%) Google Analytics
2 2 (0.16%) Magento
3 1 (0.078%) Dynamics AX
3 1 (0.078%) Remedy ITSM
3 1 (0.078%) SalesLogix
3 1 (0.078%) HiPortfolio
Cloud Services
1 35 (2.75%) Office 365
2 7 (0.55%) SaaS
3 4 (0.31%) Microsoft Azure
4 2 (0.16%) PaaS
4 2 (0.16%) Google Apps
4 2 (0.16%) IaaS
4 2 (0.16%) Cloud Computing
5 1 (0.078%) Amazon AWS
Communications & Networking
1 146 (11.45%) TCP/IP
2 112 (8.78%) Internet
3 75 (5.88%) DNS
4 73 (5.73%) WAN
5 70 (5.49%) Firewall
6 68 (5.33%) LAN
7 58 (4.55%) DHCP
8 57 (4.47%) VPN
9 29 (2.27%) VoIP
10 23 (1.80%) Wireless
11 19 (1.49%) Broadband
12 10 (0.78%) IP Telephony
13 9 (0.71%) ADSL
13 9 (0.71%) SAN
14 7 (0.55%) Wi-Fi
15 5 (0.39%) FTP
16 4 (0.31%) VLAN
16 4 (0.31%) Cisco PIX
16 4 (0.31%) Network Security
16 4 (0.31%) Cisco ASA
Database & Business Intelligence
1 53 (4.16%) SQL Server
2 17 (1.33%) MySQL
3 5 (0.39%) Relational Database
4 4 (0.31%) SQL Server 2008
4 4 (0.31%) IBM InfoSphere
4 4 (0.31%) SQL Server Reporting Services
5 3 (0.24%) SQL Server 2000
6 2 (0.16%) SQL Server 2005
6 2 (0.16%) MS Access
7 1 (0.078%) RDBMS
7 1 (0.078%) Crystal Reports
7 1 (0.078%) Oracle Database
7 1 (0.078%) SQL Server 2012
Development Applications
1 4 (0.31%) SQL Server Management Studio (SSMS)
2 2 (0.16%) JIRA
3 1 (0.078%) Hudson
General
1 103 (8.08%) Finance
2 52 (4.08%) Legal
3 41 (3.22%) Law
4 34 (2.67%) Advertising
5 31 (2.43%) Telecoms
6 23 (1.80%) Retail
7 19 (1.49%) Marketing
8 14 (1.10%) Manufacturing
9 12 (0.94%) Banking
10 11 (0.86%) Games
11 9 (0.71%) German Language
12 5 (0.39%) Publishing
13 4 (0.31%) Multimedia
13 4 (0.31%) Front Office
13 4 (0.31%) French Language
14 3 (0.24%) Welsh Language
14 3 (0.24%) Pharmaceutical
15 1 (0.078%) Financial Institution
15 1 (0.078%) Back Office
15 1 (0.078%) Aerospace
Libraries, Frameworks & Software Standards
1 14 (1.10%) HTML
2 9 (0.71%) CSS
3 5 (0.39%) WSE
4 4 (0.31%) .NET
5 3 (0.24%) JSP
6 2 (0.16%) Flash
6 2 (0.16%) COM
6 2 (0.16%) Middleware
6 2 (0.16%) LINQ
6 2 (0.16%) jQuery
6 2 (0.16%) HTML5
6 2 (0.16%) CSS3
7 1 (0.078%) Mason
7 1 (0.078%) MAPI
7 1 (0.078%) Web Services
7 1 (0.078%) MFC
Miscellaneous
1 93 (7.29%) Blackberry
2 87 (6.82%) Analytical Skills
3 25 (1.96%) Management Information System
4 24 (1.88%) Computer Science
5 23 (1.80%) Mathematics
6 21 (1.65%) iPhone
7 12 (0.94%) Fat Client
7 12 (0.94%) Thin Client
8 10 (0.78%) EPoS
8 10 (0.78%) Video Conferencing
9 9 (0.71%) iPad
9 9 (0.71%) Mobile Computing
10 8 (0.63%) User Experience
11 5 (0.39%) Digital Media
11 5 (0.39%) New Media
11 5 (0.39%) Visualisation
12 4 (0.31%) FMCG
12 4 (0.31%) AS400
12 4 (0.31%) Social Media
12 4 (0.31%) Enterprise Software
Operating Systems
1 767 (60.16%) Windows
2 293 (22.98%) Windows 7
3 214 (16.78%) Windows XP
4 154 (12.08%) Windows Server 2008
5 114 (8.94%) Windows 8
6 88 (6.90%) Windows Server 2003
7 73 (5.73%) Linux
8 68 (5.33%) Windows Server 2012
9 39 (3.06%) Mac OS
10 32 (2.51%) Mac OS X
11 30 (2.35%) UNIX
12 27 (2.12%) Windows Vista
13 19 (1.49%) Android
14 16 (1.25%) Apple iOS
15 12 (0.94%) CentOS
16 11 (0.86%) Red Hat Enterprise Linux
17 9 (0.71%) Windows 2000
17 9 (0.71%) SUSE
17 9 (0.71%) Debian
17 9 (0.71%) Ubuntu
Processes & Methodologies
1 324 (25.41%) ITIL
2 96 (7.53%) Service Management
3 70 (5.49%) Incident Management
4 59 (4.63%) CRM
5 37 (2.90%) ITSM
6 29 (2.27%) Service Delivery
7 28 (2.20%) E-Commerce
8 23 (1.80%) Time Management
9 14 (1.10%) Line Management
10 12 (0.94%) Kalman Filter
10 12 (0.94%) Change Management
11 11 (0.86%) Project Planning
11 11 (0.86%) ITIL V3
12 10 (0.78%) Benchmarking
13 9 (0.71%) Business Continuity
13 9 (0.71%) Agile Software Development
13 9 (0.71%) Asset Management
14 8 (0.63%) Software Testing
14 8 (0.63%) Continuous Improvement
15 7 (0.55%) Network Management
Programming Languages
1 98 (7.69%) SQL
2 41 (3.22%) C
3 10 (0.78%) JavaScript
4 6 (0.47%) VBA
4 6 (0.47%) Python
5 5 (0.39%) VB
5 5 (0.39%) PHP
5 5 (0.39%) C#
6 2 (0.16%) C++
6 2 (0.16%) Java
7 1 (0.078%) PL/SQL
7 1 (0.078%) Perl
7 1 (0.078%) VBScript
7 1 (0.078%) PowerShell
7 1 (0.078%) Bash Shell
Qualifications
1 117 (9.18%) MCP
1 117 (9.18%) Degree
2 111 (8.71%) Microsoft Certification
3 55 (4.31%) MCSE
4 51 (4.00%) ITIL Foundation Certificate
5 47 (3.69%) MCSA
6 40 (3.14%) A+ Certification
7 39 (3.06%) Cisco Certification
8 38 (2.98%) CCNA
9 33 (2.59%) Security Cleared
10 32 (2.51%) MCITP
11 23 (1.80%) ITIL Certification
12 21 (1.65%) Network+ Certification
12 21 (1.65%) SC Cleared
13 13 (1.02%) HND
14 11 (0.86%) VCP4
15 9 (0.71%) CCSA
15 9 (0.71%) JNCIA
16 8 (0.63%) MCTS
17 5 (0.39%) ACTC
Quality Assurance & Compliance
1 194 (15.22%) SLA
2 5 (0.39%) ISO/IEC 27001
3 4 (0.31%) ISO 9001
4 3 (0.24%) Sarbanes-Oxley
System Software
1 511 (40.08%) Active Directory
2 71 (5.57%) VMware Infrastructure
3 34 (2.67%) XenApp
4 20 (1.57%) Terminal Services
5 19 (1.49%) Hyper-V
6 12 (0.94%) XenDesktop
7 11 (0.86%) Citrix Presentation Server
8 8 (0.63%) VMware ESXi
9 7 (0.55%) vSphere
10 6 (0.47%) VMware Server
11 2 (0.16%) MetaFrame
12 1 (0.078%) VMware ESX
12 1 (0.078%) LiteSpeed
12 1 (0.078%) VirtualBox
12 1 (0.078%) StorNext
12 1 (0.078%) KVM
Systems Management
1 36 (2.82%) SCCM
2 17 (1.33%) Backup Exec
3 14 (1.10%) Norton AntiVirus
4 6 (0.47%) Tivoli
5 4 (0.31%) WSUS
6 2 (0.16%) ARCserve
6 2 (0.16%) DameWare
6 2 (0.16%) SCOM
7 1 (0.078%) SolarWinds Orion
7 1 (0.078%) cPanel
7 1 (0.078%) Tivoli Storage Manager
7 1 (0.078%) Systems Management Server (SMS)
Vendors
1 599 (46.98%) Microsoft
2 196 (15.37%) Citrix
3 115 (9.02%) VMware
4 61 (4.78%) Cisco
5 54 (4.24%) Apple
6 40 (3.14%) HP
7 29 (2.27%) Remedy
8 26 (2.04%) Lotus
9 19 (1.49%) Symantec
10 15 (1.18%) McAfee
11 13 (1.02%) Avaya
12 11 (0.86%) Juniper
12 11 (0.86%) Dell
12 11 (0.86%) Sun
12 11 (0.86%) IBM
12 11 (0.86%) SAP
12 11 (0.86%) Red Hat
12 11 (0.86%) Mitel
13 10 (0.78%) Veeam
14 9 (0.71%) Sophos
Chessington, Surrey
RecruitmentRevolution.com Limited
Salary: From £12,000 to £15,000 per annum
Posted: 3 hours ago
Barrow-Upon-Humber, South Humberside
Searchability
Salary: £16000 - £18000 per annum
Posted: 8 hours ago
Manchester, Lancashire
Circle Recruitment
Salary: £16000 - £18000 per annum + On call (£3K), Pension
Posted: 8 hours ago
City, London
I.T. Skillfinder
Salary: £26000 - £30000 per annum + Bonus and Benefits
Posted: 10 hours ago
Manchester, Lancashire
Circle Recruitment
Salary: £16000 - £20000 per annum + On Call, Pension, Healthcare
Posted: 10 hours ago
Croydon, Surrey
FT Select
Salary: From £23,000 to £25,000 per annum plus benefits
Posted: 13 hours ago
London
Latcom Ltd
Salary: From £22,500 to £22,500 per annum + Training + Benefits
Posted: 13 hours ago
Telford, Shropshire
Network ITR
Salary: 16k to 19k per year GBP
Posted: 15 hours ago
Reading, Berkshire
Global Technology Solutions Ltd
Salary: £18700 - £20700 per annum
Posted: 17 hours ago
Manchester, Lancashire
Etech Partners
Salary: Up to £20,000 per annum + Benefits
Posted: Yesterday
Wakefield, West Yorkshire
Head Resourcing
Salary: £18000 per annum + pension
Posted: Yesterday
Berkshire
Vertical IT
Salary: £30000 - £35000 per annum + Benefits to be discussed
Posted: Yesterday
Guildford, Surrey
Information Technology Services
Salary: £23k - 28k per year
Posted: Yesterday
Harrogate, North Yorkshire
4it Recruitment Ltd
Salary: Up to £20,000 per annum + An excellent benefits package
Posted: Yesterday
Sevenoaks, Kent
Premier IT
Posted: Yesterday
Kent
Coal IT Services
Salary: From £20,000 to £30,000 per annum + Bens + Bonus
Posted: Yesterday
Peterborough, Cambridgeshire
Anderson Lamb
Salary: From £10 to £12 per hour
Posted: Yesterday
Dorking, Surrey
Oscar Associates (UK) Ltd
Salary: £19000 - £23000 per annum + Benefits
Posted: Yesterday
Chessington, Surrey
Think IT Recruitment
Salary: £22000.00 - £26000.00 per annum + Benefits
Posted: Yesterday
City, London
Sirec Technologies Limited
Salary: From £17,000 to £23,000 per annum
Posted: 3 days ago