The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 17 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Apr 2015
Same period 2014 Same period 2013
First Line Support
Rank 407 449 499
Rank change year-on-year
+42 +50
Permanent jobs requiring a 1st Line Support 625 599 425
As % of all permanent IT jobs located in England 0.60% 0.53% 0.40%
As % of the Job Titles category 0.64% 0.56% 0.42%
Number of salaries quoted 551 529 387
Average salary £21,500 £20,500 £20,000
Average salary % change year-on-year
+4.87% +2.50%
90% offered a salary of more than £18,000 £17,000 £16,500
10% offered a salary of more than £26,500 £27,500 £26,500
UK excluding London average salary £20,000 £20,000 £20,000
1st Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
97876 106372 100372
As % of all permanent IT jobs located in England 94.70% 94.57% 94.78%
Number of salaries quoted 80918 87012 84539
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,000 £27,000
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in England

1st Line Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the England region.

1st Line Support Salary Trend in England

1st Line Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 1st Line Support across the England region over the 3 months to 17 April 2015.

1st Line Support Salary Histogram in England

1st Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the England region over the 3 months to 17 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +18 252 £21,000 - 24
London +44 212 £24,000 +6.66% 20
East Midlands +26 34 £20,000 +5.26% 5
Yorkshire +16 32 £18,750 +10.29% 6
North West -4 29 £19,000 -2.56% 5
East of England +5 28 £21,000 +10.52% 8
South West -27 19 £18,500 -7.50% 5
West Midlands -20 18 £19,000 +2.70% 8
North East -4 1 £8,870 -56.73% 1
1st Line Support
UK

1st Line Support
Top 30 Related IT Skills in England

For the 6 months to 17 April 2015, IT jobs across the England region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 775 (64.10%) Windows
2 553 (45.74%) Microsoft
3 516 (42.68%) Active Directory
4 460 (38.05%) MS Office
5 368 (30.44%) MS Excel
6 294 (24.32%) Windows 7
7 274 (22.66%) ITIL
8 210 (17.37%) MS Exchange
9 208 (17.20%) SLA
10 200 (16.54%) Windows XP
11 188 (15.55%) Citrix
12 183 (15.14%) Windows Server 2008
13 137 (11.33%) TCP/IP
14 122 (10.09%) Windows 8
15 119 (9.84%) Degree
15 119 (9.84%) Finance
16 115 (9.51%) Microsoft Certification
17 108 (8.93%) MCP
18 106 (8.77%) Internet
18 106 (8.77%) VMware
19 101 (8.35%) SQL
20 90 (7.44%) Blackberry
21 87 (7.20%) Windows Server 2003
22 84 (6.95%) DNS
23 81 (6.70%) Service Management
23 81 (6.70%) Windows Server 2012
24 78 (6.45%) Linux
25 75 (6.20%) Firewall
26 73 (6.04%) Cisco
27 70 (5.79%) LAN

1st Line Support
Top Related IT Skills in England by Category

For the 6 months to 17 April 2015, IT jobs across the England region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 210 (17.37%) MS Exchange
2 67 (5.54%) Exchange Server 2010
3 55 (4.55%) Exchange Server 2007
4 35 (2.89%) Exchange Server 2003
5 34 (2.81%) SharePoint
5 34 (2.81%) Exchange Server 2013
6 28 (2.32%) Blackberry Enterprise Server
7 20 (1.65%) IBM Notes
8 15 (1.24%) WorkSite
9 9 (0.74%) CMS
10 8 (0.66%) Exchange Server 2000
10 8 (0.66%) WordPress
11 6 (0.50%) Lync
11 6 (0.50%) Drupal
11 6 (0.50%) Alfresco
12 2 (0.17%) Moodle
12 2 (0.17%) Apache
12 2 (0.17%) IIS
13 1 (0.083%) OpenEdge
13 1 (0.083%) Site Server
Applications
1 460 (38.05%) MS Office
2 368 (30.44%) MS Excel
3 48 (3.97%) MS PowerPoint
4 4 (0.33%) Spreadsheet
5 3 (0.25%) MS Visio
6 1 (0.083%) Adobe Illustrator
6 1 (0.083%) Adobe Creative Suite
6 1 (0.083%) Photoshop
Business Applications
1 7 (0.58%) Agresso
2 2 (0.17%) HiPortfolio
2 2 (0.17%) Teamcenter
2 2 (0.17%) Google Analytics
2 2 (0.17%) Magento
3 1 (0.083%) Remedy ITSM
Cloud Services
1 27 (2.23%) Office 365
2 6 (0.50%) Microsoft Azure
2 6 (0.50%) SaaS
3 2 (0.17%) Amazon AWS
3 2 (0.17%) Google Apps
4 1 (0.083%) IaaS
4 1 (0.083%) PaaS
Communications & Networking
1 137 (11.33%) TCP/IP
2 106 (8.77%) Internet
3 84 (6.95%) DNS
4 75 (6.20%) Firewall
5 70 (5.79%) LAN
6 69 (5.71%) WAN
7 64 (5.29%) VPN
8 62 (5.13%) DHCP
9 25 (2.07%) VoIP
10 20 (1.65%) Broadband
11 18 (1.49%) Wireless
12 17 (1.41%) SAN
13 12 (0.99%) FTP
14 10 (0.83%) ADSL
15 9 (0.74%) IP Telephony
16 7 (0.58%) Wi-Fi
17 6 (0.50%) SSL
18 3 (0.25%) Cisco PIX
18 3 (0.25%) Cisco ASA
18 3 (0.25%) Structured Cabling
Database & Business Intelligence
1 60 (4.96%) SQL Server
2 25 (2.07%) MySQL
3 8 (0.66%) SQL Server 2008
4 5 (0.41%) Relational Database
5 4 (0.33%) SQL Server 2012
5 4 (0.33%) SQL Server 2000
5 4 (0.33%) SQL Server Reporting Services
6 2 (0.17%) SQL Server 2005
6 2 (0.17%) MS Access
7 1 (0.083%) RDBMS
7 1 (0.083%) IBM InfoSphere
Development Applications
1 3 (0.25%) QuickTest Pro
2 2 (0.17%) SQL Server Management Studio (SSMS)
3 1 (0.083%) Hudson
General
1 119 (9.84%) Finance
2 44 (3.64%) Law
3 40 (3.31%) Legal
4 26 (2.15%) Advertising
4 26 (2.15%) Telecoms
5 22 (1.82%) Banking
6 21 (1.74%) Retail
7 13 (1.08%) Games
7 13 (1.08%) Manufacturing
7 13 (1.08%) Marketing
8 8 (0.66%) German Language
9 4 (0.33%) Front Office
9 4 (0.33%) Publishing
10 3 (0.25%) Back Office
10 3 (0.25%) Pharmaceutical
10 3 (0.25%) French Language
10 3 (0.25%) Welsh Language
11 1 (0.083%) Japanese Language
11 1 (0.083%) Dutch Language
11 1 (0.083%) Financial Institution
Libraries, Frameworks & Software Standards
1 16 (1.32%) HTML
2 5 (0.41%) CSS
3 4 (0.33%) WSE
4 3 (0.25%) Application Packaging
4 3 (0.25%) XML
4 3 (0.25%) .NET
5 2 (0.17%) HTML5
5 2 (0.17%) CSS3
5 2 (0.17%) LINQ
5 2 (0.17%) jQuery
6 1 (0.083%) ASP.NET MVC
6 1 (0.083%) ASP.NET Web Forms
6 1 (0.083%) WCF
6 1 (0.083%) MFC
6 1 (0.083%) ADO.NET
6 1 (0.083%) ASP.NET
6 1 (0.083%) MAPI
6 1 (0.083%) Middleware
6 1 (0.083%) JSP
6 1 (0.083%) Web Services
Miscellaneous
1 90 (7.44%) Blackberry
2 64 (5.29%) Analytical Skills
3 35 (2.89%) iPhone
4 22 (1.82%) Management Information System
5 21 (1.74%) Mathematics
6 17 (1.41%) Computer Science
7 13 (1.08%) iPad
8 11 (0.91%) Fat Client
8 11 (0.91%) Video Conferencing
8 11 (0.91%) Thin Client
9 9 (0.74%) Mobile Computing
9 9 (0.74%) User Experience
10 7 (0.58%) FMCG
11 6 (0.50%) Visualisation
11 6 (0.50%) EPoS
12 5 (0.41%) CMDB
12 5 (0.41%) Digital Media
12 5 (0.41%) New Media
12 5 (0.41%) Enterprise Software
13 4 (0.33%) Social Media
Operating Systems
1 775 (64.10%) Windows
2 294 (24.32%) Windows 7
3 200 (16.54%) Windows XP
4 183 (15.14%) Windows Server 2008
5 122 (10.09%) Windows 8
6 87 (7.20%) Windows Server 2003
7 81 (6.70%) Windows Server 2012
8 78 (6.45%) Linux
9 41 (3.39%) Mac OS X
10 37 (3.06%) Mac OS
11 32 (2.65%) Android
12 30 (2.48%) UNIX
13 27 (2.23%) Apple iOS
14 23 (1.90%) Windows Vista
15 15 (1.24%) Ubuntu
16 13 (1.08%) CentOS
17 9 (0.74%) Windows 2000 Server
18 7 (0.58%) Windows Mobile
18 7 (0.58%) Windows 2000
19 6 (0.50%) AIX
Processes & Methodologies
1 274 (22.66%) ITIL
2 81 (6.70%) Service Management
3 65 (5.38%) Incident Management
4 30 (2.48%) CRM
5 26 (2.15%) ITSM
6 25 (2.07%) Service Delivery
7 22 (1.82%) E-Commerce
8 18 (1.49%) Time Management
9 14 (1.16%) Line Management
10 12 (0.99%) Technical Architecture
10 12 (0.99%) Problem Management
11 11 (0.91%) Project Planning
11 11 (0.91%) Kalman Filter
12 10 (0.83%) Benchmarking
12 10 (0.83%) Change Management
13 9 (0.74%) Software Testing
13 9 (0.74%) Continuous Improvement
14 8 (0.66%) Agile Software Development
15 7 (0.58%) Information Security
15 7 (0.58%) Migration
Programming Languages
1 101 (8.35%) SQL
2 24 (1.99%) C
3 11 (0.91%) JavaScript
4 8 (0.66%) PHP
4 8 (0.66%) Python
5 5 (0.41%) VB
5 5 (0.41%) PowerShell
6 4 (0.33%) Bash Shell
6 4 (0.33%) T-SQL
6 4 (0.33%) Perl
6 4 (0.33%) C#
7 3 (0.25%) VBA
7 3 (0.25%) Ruby
8 2 (0.17%) Java
9 1 (0.083%) VBScript
9 1 (0.083%) PL/SQL
Qualifications
1 119 (9.84%) Degree
2 115 (9.51%) Microsoft Certification
3 108 (8.93%) MCP
4 60 (4.96%) MCSE
5 58 (4.80%) MCSA
6 41 (3.39%) Cisco Certification
7 40 (3.31%) CCNA
8 39 (3.23%) ITIL Foundation Certificate
9 32 (2.65%) A+ Certification
10 31 (2.56%) MCITP
11 21 (1.74%) Security Cleared
12 17 (1.41%) ITIL Certification
13 16 (1.32%) Network+ Certification
14 12 (0.99%) HND
15 11 (0.91%) MCTS
16 10 (0.83%) SC Cleared
17 7 (0.58%) CCSA
17 7 (0.58%) JNCIA
18 5 (0.41%) ACTC
19 4 (0.33%) CCNP
Quality Assurance & Compliance
1 208 (17.20%) SLA
2 3 (0.25%) QA
3 1 (0.083%) ISO 9001
3 1 (0.083%) Sarbanes-Oxley
3 1 (0.083%) ISO/IEC 27001
System Software
1 516 (42.68%) Active Directory
2 68 (5.62%) VMware Infrastructure
3 33 (2.73%) XenApp
4 18 (1.49%) Terminal Services
5 12 (0.99%) XenDesktop
6 11 (0.91%) Hyper-V
6 11 (0.91%) Citrix Presentation Server
7 10 (0.83%) VMware ESXi
8 6 (0.50%) VMware Server
9 2 (0.17%) MetaFrame
9 2 (0.17%) vSphere
9 2 (0.17%) StorNext
10 1 (0.083%) KVM
10 1 (0.083%) VirtualBox
10 1 (0.083%) LiteSpeed
Systems Management
1 39 (3.23%) SCCM
2 26 (2.15%) Backup Exec
3 16 (1.32%) Norton AntiVirus
4 10 (0.83%) WSUS
5 8 (0.66%) Tivoli
5 8 (0.66%) ARCserve
6 7 (0.58%) cPanel
7 6 (0.50%) Plesk
8 3 (0.25%) SCSM
9 2 (0.17%) Tivoli Storage Manager
9 2 (0.17%) DameWare
10 1 (0.083%) SCOM
10 1 (0.083%) SolarWinds Orion
Vendors
1 553 (45.74%) Microsoft
2 188 (15.55%) Citrix
3 106 (8.77%) VMware
4 73 (6.04%) Cisco
5 64 (5.29%) Apple
6 40 (3.31%) HP
7 29 (2.40%) Remedy
8 27 (2.23%) McAfee
9 26 (2.15%) Symantec
10 20 (1.65%) Lotus
11 13 (1.08%) Oracle
12 12 (0.99%) Red Hat
12 12 (0.99%) Veeam
13 11 (0.91%) Juniper
13 11 (0.91%) Adobe
14 10 (0.83%) Sun
14 10 (0.83%) Avaya
14 10 (0.83%) CA
15 9 (0.74%) SAP
15 9 (0.74%) Mitel
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Salary: From £18,000 to £23,000 per annum + benefits
Posted: Yesterday
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Salary: £20000 - £25000 Per Annum
Posted: 2 days ago
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Salary: £20000 per annum
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Oscar Associates (UK) Ltd
Salary: £18000 - £22000 per annum
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