The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
First Line Support
Rank 451 459 557
Rank change year-on-year
+8 +98
Permanent jobs requiring a 1st Line Support 527 459 348
As % of all permanent IT jobs located in England 0.49% 0.46% 0.32%
As % of the Job Titles category 0.52% 0.49% 0.33%
Number of salaries quoted 483 421 308
Average salary £21,000 £20,000 £20,125
Average salary % change year-on-year
+5.00% -0.62%
90% offered a salary of more than £17,000 £16,500 £17,000
10% offered a salary of more than £26,500 £25,000 £25,000
UK excluding London average salary £20,000 £19,500 £19,500
% change year-on-year
+2.56% -
1st Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
100964 94057 104141
As % of all permanent IT jobs located in England 94.39% 94.25% 95.25%
Number of salaries quoted 82543 79050 89527
Average salary £45,000 £43,500 £42,500
Average salary % change year-on-year
+3.44% +2.35%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £68,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

1st Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in England

1st Line Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the England region.

1st Line Support Salary Trend in England

1st Line Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 1st Line Support across the England region over the 3 months to 19 September 2014.

1st Line Support Salary Histogram in England

1st Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the England region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +44 227 £21,000 +5.00% 22
London -31 119 £23,000 -2.12% 7
East of England -24 47 £20,000 +12.67% 6
North West -20 44 £19,000 - 12
South West -27 32 £18,750 +1.35% 4
West Midlands -15 22 £20,500 +5.77% 3
Yorkshire -35 20 £19,000 - 8
East Midlands +1 15 £18,000 -4.00% 2
1st Line Support
UK

1st Line Support
Top 30 Related IT Skills in England

For the 6 months to 19 September 2014, IT jobs across the England region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 733 (64.52%) Windows
2 493 (43.40%) Active Directory
3 484 (42.61%) Microsoft
4 435 (38.29%) MS Office
5 355 (31.25%) MS Excel
6 317 (27.90%) Windows 7
7 275 (24.21%) ITIL
8 224 (19.72%) Windows XP
9 190 (16.73%) MS Exchange
10 171 (15.05%) SLA
11 145 (12.76%) TCP/IP
12 143 (12.59%) Citrix
13 132 (11.62%) VMware
14 118 (10.39%) Finance
14 118 (10.39%) Windows Server 2008
15 110 (9.68%) Windows Server 2003
16 107 (9.42%) Microsoft Certification
17 102 (8.98%) Analytical Skills
18 89 (7.83%) Windows 8
19 87 (7.66%) SQL
20 85 (7.48%) VMware Infrastructure
21 77 (6.78%) Linux
22 72 (6.34%) Degree
23 69 (6.07%) Blackberry
24 68 (5.99%) Internet
25 66 (5.81%) MCSE
26 65 (5.72%) MCP
27 64 (5.63%) SQL Server
28 60 (5.28%) Firewall
29 58 (5.11%) VPN

1st Line Support
Top Related IT Skills in England by Category

For the 6 months to 19 September 2014, IT jobs across the England region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 190 (16.73%) MS Exchange
2 54 (4.75%) Exchange Server 2010
3 46 (4.05%) Exchange Server 2007
4 41 (3.61%) Exchange Server 2003
5 40 (3.52%) SharePoint
6 29 (2.55%) Blackberry Enterprise Server
7 26 (2.29%) SharePoint 2010
7 26 (2.29%) IBM Notes
8 20 (1.76%) IIS
8 20 (1.76%) Exchange Server 2013
9 8 (0.70%) SharePoint 2013
10 7 (0.62%) Exchange Server 2000
11 6 (0.53%) Lync
11 6 (0.53%) WorkSite
12 5 (0.44%) GroupWise
13 3 (0.26%) Tomcat
14 2 (0.18%) Apache
14 2 (0.18%) SAS
14 2 (0.18%) WebSphere
15 1 (0.088%) Jetty
Applications
1 435 (38.29%) MS Office
2 355 (31.25%) MS Excel
3 25 (2.20%) MS PowerPoint
4 4 (0.35%) Spreadsheet
5 2 (0.18%) Final Cut Pro
5 2 (0.18%) MS Visio
6 1 (0.088%) InDesign
Business Applications
1 8 (0.70%) Dynamics AX
2 4 (0.35%) Dynamics NAV
3 3 (0.26%) Dynamics CRM
4 2 (0.18%) Agresso
5 1 (0.088%) Maximo
5 1 (0.088%) SalesLogix
5 1 (0.088%) Line 100
5 1 (0.088%) Eikon
Cloud Services
1 11 (0.97%) Office 365
2 8 (0.70%) Google Apps
3 3 (0.26%) Cloud Computing
3 3 (0.26%) Amazon AWS
4 2 (0.18%) SaaS
5 1 (0.088%) PaaS
5 1 (0.088%) Microsoft Azure
5 1 (0.088%) IaaS
Communications & Networking
1 145 (12.76%) TCP/IP
2 68 (5.99%) Internet
3 60 (5.28%) Firewall
4 58 (5.11%) VPN
5 57 (5.02%) DNS
6 54 (4.75%) LAN
6 54 (4.75%) WAN
7 35 (3.08%) DHCP
8 27 (2.38%) VoIP
9 22 (1.94%) Wireless
10 12 (1.06%) IP Telephony
11 9 (0.79%) Broadband
12 8 (0.70%) Intranet
12 8 (0.70%) Cisco PIX
12 8 (0.70%) Network Security
12 8 (0.70%) Cisco ASA
13 7 (0.62%) Extranet
13 7 (0.62%) SAN
14 6 (0.53%) ADSL
15 5 (0.44%) FTP
Database & Business Intelligence
1 64 (5.63%) SQL Server
2 7 (0.62%) SQL Server 2008
3 6 (0.53%) SQL Server 2005
3 6 (0.53%) Data Warehouse
3 6 (0.53%) SQL Server 2000
4 5 (0.44%) MS Access
4 5 (0.44%) SQL Server 2012
5 4 (0.35%) MySQL
5 4 (0.35%) FileMaker
6 2 (0.18%) SQL Server Reporting Services
6 2 (0.18%) Crystal Reports
6 2 (0.18%) Oracle Reports
6 2 (0.18%) Oracle Database
Development Applications
1 6 (0.53%) Team Foundation Server
2 1 (0.088%) Hudson
2 1 (0.088%) Ant
General
1 118 (10.39%) Finance
2 55 (4.84%) Legal
3 44 (3.87%) Law
4 38 (3.35%) Retail
5 31 (2.73%) Telecoms
6 29 (2.55%) Banking
7 18 (1.58%) Marketing
8 13 (1.14%) Manufacturing
8 13 (1.14%) Advertising
9 9 (0.79%) German Language
10 8 (0.70%) Investment Banking
10 8 (0.70%) French Language
10 8 (0.70%) Automotive
11 6 (0.53%) Publishing
11 6 (0.53%) Japanese Language
12 5 (0.44%) Mandarin Language
12 5 (0.44%) Multimedia
13 4 (0.35%) Billing
14 3 (0.26%) Military
14 3 (0.26%) Aerospace
Libraries, Frameworks & Software Standards
1 10 (0.88%) HTML
2 9 (0.79%) .NET
2 9 (0.79%) CSS
3 5 (0.44%) ASP.NET
4 4 (0.35%) JSP
5 3 (0.26%) Web Services
5 3 (0.26%) LAMP
6 2 (0.18%) WSE
6 2 (0.18%) XML
7 1 (0.088%) COM
7 1 (0.088%) J2EE
7 1 (0.088%) jQuery
Miscellaneous
1 102 (8.98%) Analytical Skills
2 69 (6.07%) Blackberry
3 23 (2.02%) EPoS
4 21 (1.85%) Management Information System
4 21 (1.85%) Computer Science
5 20 (1.76%) iPad
6 18 (1.58%) Mathematics
7 14 (1.23%) Video Conferencing
8 12 (1.06%) iPhone
9 11 (0.97%) Fat Client
9 11 (0.97%) Thin Client
10 6 (0.53%) Statistics
11 5 (0.44%) AS400
11 5 (0.44%) User Experience
12 3 (0.26%) Replication
13 2 (0.18%) IVR
13 2 (0.18%) Smartphone
13 2 (0.18%) Handset
13 2 (0.18%) Social Media
13 2 (0.18%) Hedge funds
Operating Systems
1 733 (64.52%) Windows
2 317 (27.90%) Windows 7
3 224 (19.72%) Windows XP
4 118 (10.39%) Windows Server 2008
5 110 (9.68%) Windows Server 2003
6 89 (7.83%) Windows 8
7 77 (6.78%) Linux
8 53 (4.67%) Windows Server 2012
9 32 (2.82%) Mac OS X
10 27 (2.38%) Windows Vista
11 19 (1.67%) Ubuntu
11 19 (1.67%) CentOS
12 17 (1.50%) Red Hat Enterprise Linux
13 16 (1.41%) SUSE
13 16 (1.41%) Debian
14 12 (1.06%) UNIX
15 9 (0.79%) Windows 2000 Server
16 8 (0.70%) Mac OS
16 8 (0.70%) Mac OS X Server
16 8 (0.70%) Android
Processes & Methodologies
1 275 (24.21%) ITIL
2 50 (4.40%) Service Management
3 44 (3.87%) Incident Management
4 41 (3.61%) CRM
5 27 (2.38%) Service Delivery
5 27 (2.38%) Time Management
6 23 (2.02%) ITSM
7 20 (1.76%) Workflow
7 20 (1.76%) Line Management
8 19 (1.67%) CAD
9 17 (1.50%) Workflow Management
9 17 (1.50%) Continuous Improvement
9 17 (1.50%) Problem Management
10 16 (1.41%) Software Distribution
11 15 (1.32%) Kalman Filter
12 14 (1.23%) Change Management
13 12 (1.06%) Asset Management
13 12 (1.06%) Document Management
14 11 (0.97%) E-Commerce
14 11 (0.97%) Project Management
Programming Languages
1 87 (7.66%) SQL
2 39 (3.43%) C
3 10 (0.88%) C#
4 9 (0.79%) JavaScript
4 9 (0.79%) VBA
5 5 (0.44%) T-SQL
6 4 (0.35%) Java
6 4 (0.35%) PHP
7 3 (0.26%) VB
8 2 (0.18%) VB.NET
8 2 (0.18%) C++
8 2 (0.18%) Python
9 1 (0.088%) VB6
9 1 (0.088%) Ruby
9 1 (0.088%) PowerShell
9 1 (0.088%) Bash Shell
9 1 (0.088%) Perl
Qualifications
1 107 (9.42%) Microsoft Certification
2 72 (6.34%) Degree
3 66 (5.81%) MCSE
4 65 (5.72%) MCP
5 39 (3.43%) Security Cleared
6 34 (2.99%) ITIL Certification
7 32 (2.82%) Cisco Certification
7 32 (2.82%) CCNA
8 28 (2.46%) A+ Certification
9 27 (2.38%) MCSA
10 23 (2.02%) MCITP
11 21 (1.85%) SC Cleared
12 17 (1.50%) ITIL Foundation Certificate
13 15 (1.32%) MCTS
14 11 (0.97%) Network+ Certification
15 10 (0.88%) CCSA
15 10 (0.88%) JNCIA
16 8 (0.70%) MCDST
17 4 (0.35%) HND
18 2 (0.18%) Security+ Certification
Quality Assurance & Compliance
1 171 (15.05%) SLA
2 7 (0.62%) ISO/IEC 27001
3 6 (0.53%) QA
4 2 (0.18%) Sarbanes-Oxley
5 1 (0.088%) ISO 9001
System Software
1 493 (43.40%) Active Directory
2 85 (7.48%) VMware Infrastructure
3 25 (2.20%) Hyper-V
4 15 (1.32%) XenApp
4 15 (1.32%) Terminal Services
5 8 (0.70%) vSphere
6 6 (0.53%) VMware Server
7 5 (0.44%) Terminal Server
8 4 (0.35%) Kerio MailServer
9 3 (0.26%) VMware ESXi
10 2 (0.18%) XenDesktop
10 2 (0.18%) Citrix Presentation Server
11 1 (0.088%) UAG
11 1 (0.088%) VMware ESX
11 1 (0.088%) XenServer
Systems Management
1 40 (3.52%) SCCM
2 16 (1.41%) Backup Exec
3 7 (0.62%) DameWare
3 7 (0.62%) Cryoserver
4 6 (0.53%) Norton AntiVirus
5 5 (0.44%) ServiceCenter
6 2 (0.18%) Nagios
6 2 (0.18%) Tivoli
6 2 (0.18%) Tivoli Storage Manager
6 2 (0.18%) Plesk
6 2 (0.18%) Cisco UCCX
7 1 (0.088%) Cisco CUCM
7 1 (0.088%) FortiGate
7 1 (0.088%) McAfee ePO
7 1 (0.088%) Systems Management Server (SMS)
7 1 (0.088%) WSUS
Vendors
1 484 (42.61%) Microsoft
2 143 (12.59%) Citrix
3 132 (11.62%) VMware
4 53 (4.67%) Cisco
5 46 (4.05%) HP
6 23 (2.02%) Apple
7 20 (1.76%) Avaya
8 18 (1.58%) Juniper
8 18 (1.58%) Lotus
8 18 (1.58%) Remedy
8 18 (1.58%) McAfee
9 17 (1.50%) Red Hat
9 17 (1.50%) Oracle
10 16 (1.41%) Websense
11 15 (1.32%) Mitel
12 13 (1.14%) Sage
12 13 (1.14%) SAP
13 11 (0.97%) Symantec
14 10 (0.88%) Google
14 10 (0.88%) Interwoven
Camberley, Surrey
Peopleworks
Salary: From £20,000 to £25,000 per annum £20,000 to £25,000 Negotiable + Bonu
Posted: Yesterday
York, North Yorkshire
Circle Recruitment
Salary: £15000 - £19000 per annum + Benefits
Posted: Yesterday
Wakefield, West Yorkshire
4it Recruitment Ltd
Salary: From £14,000 to £16,000 per annum
Posted: Yesterday
Basingstoke, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £18000 - £23000 per annum + Bonus, Benefits
Posted: Yesterday
Manchester, Lancashire
Senitor Associates
Salary: £16000 per annum + training
Posted: Yesterday
Brighouse, West Yorkshire
Oscar Associates (UK) Ltd
Salary: £30000 - £35000 per annum + excellent benefits
Posted: Yesterday
Surrey
Millshill Recruitment Ltd
Salary: From £20,000 to £20,000 per annum + Bens
Posted: Yesterday
Yeovil, Somerset
networx
Salary: £23,973 per annum
Posted: 2 days ago
Watford, Hertfordshire
Latcom Ltd
Salary: From £16,000 to £18,000 per annum
Posted: 2 days ago
Halifax, West Yorkshire
QUANTICA
Salary: £18000 - £20000 per annum + bonus of up to £3,000
Posted: 2 days ago
Harrogate, North Yorkshire
CoreCom Consulting
Salary: £15000 - £20000 per annum
Posted: 2 days ago
Dorking, Surrey
Oscar Associates (UK) Ltd
Salary: £19000 - £23000 per annum + Benefits
Posted: 2 days ago
Rickmansworth, Hertfordshire
@ITS
Salary: From £25,000 to £30,000 per annum £25k - £30k + benefits
Posted: 2 days ago
Winchester, Hampshire
Premier Group Recruitment
Salary: £18000 per annum + Benefits
Posted: 2 days ago
Cheshire
Ashdown IT
Salary: £18000 per annum
Posted: 2 days ago
Luton, Bedfordshire
Harvey Nash plc
Salary: £20000 - £25000 per annum
Posted: 3 days ago
Portsmouth, Hampshire
ComputAppoint
Salary: £18000 - £21000 per annum + Benefits
Posted: 3 days ago
City, London
TalentFlow
Salary: From £25,000 to £30,000 per annum
Posted: 3 days ago
Manchester, Lancashire
Senitor Associates
Salary: £20000 per annum + Benefits Package
Posted: 4 days ago
Stevenage, Hertfordshire
Roc Search
Salary: £15000 - £18000 per annum
Posted: 4 days ago