The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 1 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Sep 2014
Same period 2013 Same period 2012
First Line Support
Rank 460 456 550
Rank change year-on-year
-4 +94
Permanent jobs requiring a 1st Line Support 511 473 361
As % of all permanent IT jobs located in England 0.47% 0.47% 0.33%
As % of the Job Titles category 0.50% 0.50% 0.34%
Number of salaries quoted 465 431 324
Average salary £21,000 £20,000 £20,375
Average salary % change year-on-year
+5.00% -1.84%
90% offered a salary of more than £17,000 £16,500 £17,000
10% offered a salary of more than £27,000 £25,000 £26,100
UK excluding London average salary £20,000 £19,500 £19,500
% change year-on-year
+2.56% -
1st Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
102306 94953 105283
As % of all permanent IT jobs located in England 94.39% 94.21% 95.26%
Number of salaries quoted 83534 79531 90590
Average salary £45,000 £43,500 £42,500
Average salary % change year-on-year
+3.44% +2.35%
90% offered a salary of more than £26,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

1st Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in England

1st Line Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the England region.

1st Line Support Salary Trend in England

1st Line Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 1st Line Support across the England region over the 3 months to 1 September 2014.

1st Line Support Salary Histogram in England

1st Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the England region over the 3 months to 1 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +65 228 £21,000 +5.00% 16
London -8 130 £23,000 -2.12% 10
East of England -16 44 £20,000 +8.10% 4
North West -27 43 £19,500 - 7
South West -25 31 £18,375 -0.67% 5
East Midlands -11 14 £18,500 -1.33% 5
Yorkshire -49 12 £19,000 - 6
West Midlands -18 8 £19,000 -1.96% 5
1st Line Support
UK

1st Line Support
Top 30 Related IT Skills in England

For the 6 months to 1 September 2014, IT jobs across the England region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 713 (64.88%) Windows
2 494 (44.95%) Active Directory
3 457 (41.58%) Microsoft
4 422 (38.40%) MS Office
5 335 (30.48%) MS Excel
6 320 (29.12%) Windows 7
7 253 (23.02%) ITIL
8 224 (20.38%) Windows XP
9 194 (17.65%) MS Exchange
10 175 (15.92%) SLA
11 150 (13.65%) TCP/IP
12 147 (13.38%) Citrix
13 132 (12.01%) VMware
14 119 (10.83%) Finance
15 115 (10.46%) Windows Server 2008
16 106 (9.65%) Microsoft Certification
16 106 (9.65%) Windows Server 2003
17 91 (8.28%) Windows 8
18 86 (7.83%) SQL
19 81 (7.37%) VMware Infrastructure
20 70 (6.37%) Linux
20 70 (6.37%) Blackberry
20 70 (6.37%) Internet
21 67 (6.10%) MCSE
22 65 (5.91%) SQL Server
23 64 (5.82%) Degree
24 63 (5.73%) Firewall
25 61 (5.55%) MCP
26 59 (5.37%) Cisco
27 55 (5.00%) DNS

1st Line Support
Top Related IT Skills in England by Category

For the 6 months to 1 September 2014, IT jobs across the England region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 194 (17.65%) MS Exchange
2 55 (5.00%) Exchange Server 2010
3 51 (4.64%) Exchange Server 2007
4 39 (3.55%) Exchange Server 2003
4 39 (3.55%) SharePoint
5 28 (2.55%) SharePoint 2010
6 26 (2.37%) Blackberry Enterprise Server
7 24 (2.18%) IBM Notes
8 21 (1.91%) IIS
9 18 (1.64%) Exchange Server 2013
10 9 (0.82%) SharePoint 2013
11 7 (0.64%) Exchange Server 2000
12 6 (0.55%) Lync
12 6 (0.55%) WorkSite
13 5 (0.45%) GroupWise
14 4 (0.36%) Tomcat
15 3 (0.27%) Apache
15 3 (0.27%) WebSphere
16 2 (0.18%) SAS
17 1 (0.091%) Jetty
Applications
1 422 (38.40%) MS Office
2 335 (30.48%) MS Excel
3 24 (2.18%) MS PowerPoint
4 4 (0.36%) Spreadsheet
5 2 (0.18%) Final Cut Pro
6 1 (0.091%) MS Visio
6 1 (0.091%) InDesign
Business Applications
1 8 (0.73%) Dynamics AX
2 5 (0.45%) Dynamics CRM
3 4 (0.36%) SalesLogix
3 4 (0.36%) Dynamics NAV
4 2 (0.18%) Agresso
5 1 (0.091%) Maximo
5 1 (0.091%) SAP Oil and Gas
5 1 (0.091%) Line 100
5 1 (0.091%) Eikon
Cloud Services
1 12 (1.09%) Office 365
2 8 (0.73%) Google Apps
3 3 (0.27%) Cloud Computing
3 3 (0.27%) Microsoft Azure
3 3 (0.27%) Amazon AWS
4 2 (0.18%) SaaS
5 1 (0.091%) PaaS
5 1 (0.091%) IaaS
Communications & Networking
1 150 (13.65%) TCP/IP
2 70 (6.37%) Internet
3 63 (5.73%) Firewall
4 55 (5.00%) DNS
5 54 (4.91%) VPN
6 50 (4.55%) LAN
7 46 (4.19%) WAN
8 35 (3.18%) DHCP
9 27 (2.46%) VoIP
10 24 (2.18%) Wireless
11 9 (0.82%) Intranet
12 8 (0.73%) Cisco PIX
12 8 (0.73%) Cisco ASA
12 8 (0.73%) SAN
12 8 (0.73%) Broadband
12 8 (0.73%) Extranet
13 7 (0.64%) IP Telephony
13 7 (0.64%) Network Security
14 6 (0.55%) Cisco IOS
15 5 (0.45%) ADSL
Database & Business Intelligence
1 65 (5.91%) SQL Server
2 7 (0.64%) SQL Server 2008
3 6 (0.55%) Data Warehouse
4 5 (0.45%) SQL Server 2000
4 5 (0.45%) MS Access
4 5 (0.45%) SQL Server 2012
4 5 (0.45%) SQL Server 2005
5 4 (0.36%) MySQL
5 4 (0.36%) FileMaker
6 2 (0.18%) SQL Server Reporting Services
6 2 (0.18%) Crystal Reports
6 2 (0.18%) Oracle Reports
7 1 (0.091%) Oracle Database
Development Applications
1 6 (0.55%) Team Foundation Server
2 1 (0.091%) Hudson
2 1 (0.091%) Ant
2 1 (0.091%) Visual Studio
General
1 119 (10.83%) Finance
2 52 (4.73%) Legal
3 43 (3.91%) Law
4 39 (3.55%) Retail
5 32 (2.91%) Banking
6 29 (2.64%) Telecoms
7 17 (1.55%) Marketing
8 13 (1.18%) Manufacturing
9 9 (0.82%) Investment Banking
9 9 (0.82%) French Language
9 9 (0.82%) German Language
10 8 (0.73%) Japanese Language
10 8 (0.73%) Advertising
10 8 (0.73%) Automotive
11 6 (0.55%) Publishing
11 6 (0.55%) Billing
12 5 (0.45%) Mandarin Language
13 3 (0.27%) Pharmaceutical
13 3 (0.27%) Electronics
14 2 (0.18%) Back Office
Libraries, Frameworks & Software Standards
1 13 (1.18%) .NET
2 12 (1.09%) HTML
3 10 (0.91%) CSS
4 8 (0.73%) ASP.NET
5 4 (0.36%) XML
6 3 (0.27%) LAMP
6 3 (0.27%) JSP
6 3 (0.27%) Web Services
7 2 (0.18%) WSE
7 2 (0.18%) jQuery
8 1 (0.091%) Ajax
8 1 (0.091%) COM
8 1 (0.091%) J2EE
Miscellaneous
1 70 (6.37%) Blackberry
2 22 (2.00%) EPoS
2 22 (2.00%) Computer Science
2 22 (2.00%) iPad
3 19 (1.73%) Management Information System
4 17 (1.55%) Mathematics
5 14 (1.27%) iPhone
6 12 (1.09%) Video Conferencing
7 9 (0.82%) Fat Client
7 9 (0.82%) Thin Client
8 6 (0.55%) Replication
8 6 (0.55%) Statistics
9 4 (0.36%) AS400
10 3 (0.27%) Smartphone
11 2 (0.18%) IVR
11 2 (0.18%) Handset
11 2 (0.18%) Wiki
11 2 (0.18%) Social Media
11 2 (0.18%) Hedge funds
11 2 (0.18%) Enterprise Storage
Operating Systems
1 713 (64.88%) Windows
2 320 (29.12%) Windows 7
3 224 (20.38%) Windows XP
4 115 (10.46%) Windows Server 2008
5 106 (9.65%) Windows Server 2003
6 91 (8.28%) Windows 8
7 70 (6.37%) Linux
8 55 (5.00%) Windows Server 2012
9 33 (3.00%) Mac OS X
10 21 (1.91%) Windows Vista
11 16 (1.46%) Ubuntu
11 16 (1.46%) CentOS
12 14 (1.27%) Red Hat Enterprise Linux
13 13 (1.18%) SUSE
13 13 (1.18%) Debian
14 11 (1.00%) Windows 2000
15 10 (0.91%) UNIX
16 9 (0.82%) Android
16 9 (0.82%) Windows 2000 Server
16 9 (0.82%) Mac OS
Processes & Methodologies
1 253 (23.02%) ITIL
2 46 (4.19%) Incident Management
3 41 (3.73%) Service Management
4 36 (3.28%) CRM
5 21 (1.91%) Service Delivery
5 21 (1.91%) Workflow
5 21 (1.91%) Time Management
6 19 (1.73%) CAD
7 18 (1.64%) Problem Management
8 17 (1.55%) Continuous Improvement
8 17 (1.55%) Software Distribution
8 17 (1.55%) Kalman Filter
8 17 (1.55%) Workflow Management
9 16 (1.46%) ITSM
10 15 (1.36%) Change Management
11 12 (1.09%) Document Management
12 11 (1.00%) E-Commerce
12 11 (1.00%) Project Management
13 10 (0.91%) Asset Management
14 8 (0.73%) Change Control
Programming Languages
1 86 (7.83%) SQL
2 34 (3.09%) C
3 14 (1.27%) C#
4 11 (1.00%) JavaScript
5 10 (0.91%) VBA
6 5 (0.45%) Java
6 5 (0.45%) T-SQL
6 5 (0.45%) VB
6 5 (0.45%) VB.NET
7 4 (0.36%) PHP
8 3 (0.27%) VB6
9 2 (0.18%) PowerShell
10 1 (0.091%) Bash Shell
10 1 (0.091%) Ruby
10 1 (0.091%) Python
10 1 (0.091%) Perl
10 1 (0.091%) C++
Qualifications
1 106 (9.65%) Microsoft Certification
2 67 (6.10%) MCSE
3 64 (5.82%) Degree
4 61 (5.55%) MCP
5 34 (3.09%) Security Cleared
6 32 (2.91%) CCNA
6 32 (2.91%) Cisco Certification
7 30 (2.73%) MCSA
8 29 (2.64%) ITIL Certification
9 28 (2.55%) A+ Certification
10 21 (1.91%) MCITP
11 16 (1.46%) MCTS
12 15 (1.36%) SC Cleared
13 11 (1.00%) ITIL Foundation Certificate
14 10 (0.91%) JNCIA
14 10 (0.91%) CCSA
15 9 (0.82%) Network+ Certification
16 7 (0.64%) MCDST
17 4 (0.36%) HND
18 3 (0.27%) Security+ Certification
Quality Assurance & Compliance
1 175 (15.92%) SLA
2 6 (0.55%) QA
3 5 (0.45%) ISO/IEC 27001
4 4 (0.36%) ISO 9001
System Software
1 494 (44.95%) Active Directory
2 81 (7.37%) VMware Infrastructure
3 25 (2.27%) Hyper-V
4 14 (1.27%) XenApp
4 14 (1.27%) Terminal Services
5 7 (0.64%) Terminal Server
6 6 (0.55%) vSphere
7 5 (0.45%) VMware Server
8 4 (0.36%) Kerio MailServer
9 3 (0.27%) VMware ESXi
9 3 (0.27%) XenDesktop
10 2 (0.18%) Citrix Presentation Server
11 1 (0.091%) XenServer
11 1 (0.091%) UAG
Systems Management
1 38 (3.46%) SCCM
2 15 (1.36%) Backup Exec
3 8 (0.73%) DameWare
3 8 (0.73%) Cryoserver
4 6 (0.55%) Norton AntiVirus
5 5 (0.45%) ServiceCenter
6 3 (0.27%) Cisco CUCM
6 3 (0.27%) FortiGate
7 2 (0.18%) Cisco UCCX
7 2 (0.18%) Tivoli
7 2 (0.18%) Tivoli Storage Manager
7 2 (0.18%) Nagios
7 2 (0.18%) Plesk
8 1 (0.091%) McAfee ePO
8 1 (0.091%) WSUS
Vendors
1 457 (41.58%) Microsoft
2 147 (13.38%) Citrix
3 132 (12.01%) VMware
4 59 (5.37%) Cisco
5 45 (4.09%) HP
6 25 (2.27%) Apple
7 21 (1.91%) Juniper
8 20 (1.82%) McAfee
9 19 (1.73%) Remedy
10 18 (1.64%) Avaya
11 17 (1.55%) Oracle
11 17 (1.55%) Websense
12 16 (1.46%) Mitel
12 16 (1.46%) Lotus
13 15 (1.36%) SAP
14 14 (1.27%) Red Hat
15 12 (1.09%) Sage
16 11 (1.00%) Symantec
16 11 (1.00%) Dell
16 11 (1.00%) Interwoven
Telford, Shropshire
Network ITR
Salary: 18k to 22k per year GBP
Posted: 4 hours ago
Wakefield, West Yorkshire
Greywood Associates Limited
Salary: £16000 per annum + Benefits
Posted: 5 hours ago
Huddersfield, West Yorkshire
Greywood Associates Limited
Salary: £16000 per annum + Benefits
Posted: 5 hours ago
Coventry, West Midlands (County)
Experis Ltd
Salary: £19000.00 - £23000 per annum + shift allowance(20% of base sal)
Posted: 6 hours ago
Solihull, West Midlands (County)
Owen Daniels Consultancy
Salary: From £15,000 to £21,000 per annum £21k basic + bonus + pension + healt
Posted: 12 hours ago
Chippenham, Wiltshire
Sanderson
Salary: £18000 - £22000 per annum + Excellent Benefits
Posted: 13 hours ago
West Malling, Kent
1st Choice Computer Appointments Ltd
Salary: From £14,000 to £20,000 per annum
Posted: Yesterday
York, North Yorkshire
Circle Recruitment
Salary: £15000 - £19000 per annum + Benefits
Posted: 3 days ago
Bradford, West Yorkshire
Senitor Associates
Salary: £16000 per annum
Posted: 3 days ago
Wigan, Lancashire
Senitor Associates
Salary: £19000 - £21000 per annum
Posted: 3 days ago
Wigan, Lancashire
Senitor Associates
Salary: £21000 per annum + training
Posted: 3 days ago
Birmingham, West Midlands (County)
Applause IT Innovation
Salary: £18000 - £20000 per annum
Posted: 3 days ago
Surrey
Millshill Recruitment Ltd
Salary: From £20,000 to £20,000 per annum + Bens
Posted: 3 days ago
Wokingham, Berkshire
EXCELerate
Salary: Up to £35,000 per annum £35k & Corporate Benefits Package
Posted: 4 days ago
York, North Yorkshire
EasyWebRecruitment.com
Salary: From £19,460 to £19,460 per annum
Posted: 4 days ago
Peterborough, Cambridgeshire
Anderson Lamb
Salary: From £15,000 to £20,000 per annum
Posted: 4 days ago
Warrington, Cheshire
Senitor Associates
Salary: £23000 per annum
Posted: 4 days ago
City, London
Redrock Consulting Ltd
Salary: £13000 - £25000 per annum + excellent training
Posted: 5 days ago
Newark, Nottinghamshire
Experis Ltd
Salary: £15000 - £18000 per annum + Shift Allowance
Posted: 5 days ago
Northamptonshire
Global Technology Solutions Ltd
Salary: £17000 - £19000 per annum
Posted: 5 days ago