The statistics below represent IT jobs advertised across the England region that had 1st Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 23 July 2016 with a comparison to same period over 2 years.

3 months to
23 Jul 2016
Same period 2015 Same period 2014
First Line Support
Rank 408 468 465
Rank change year-on-year
+60 -3
Permanent jobs requiring a 1st Line Support 636 594 607
As % of all permanent IT jobs located in England 0.69% 0.58% 0.56%
As % of the Job Titles category 0.72% 0.60% 0.58%
Number of salaries quoted 572 535 557
Median salary £22,000 £21,430 £21,000
Median salary % change year-on-year
+2.65% +2.04%
90% offered a salary of more than £18,000 £17,500 £17,500
10% offered a salary of more than £30,000 £26,500 £27,150
UK excluding London median salary £20,000 £20,500 £20,000
% change year-on-year
-2.43% +2.50%
1st Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
88528 99311 104845
As % of all permanent IT jobs located in England 96.41% 96.33% 96.47%
Number of salaries quoted 75361 82800 86272
Median salary £47,500 £45,000 £45,000
Median salary % change year-on-year
+5.55% -
90% offered a salary of more than £27,500 £26,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

1st Line Support
Jobs Demand Trend in England

The demand trend of job ads across the England region that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in England

1st Line Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the England region.

1st Line Support Salary Trend in England

1st Line Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 1st Line Support across the England region over the 3 months to 23 July 2016.

1st Line Support Salary Histogram in England

1st Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the England region over the 3 months to 23 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +106 234 £23,500 +2.17% 17
South East -24 158 £20,000 -6.97% 23
East of England +29 59 £20,750 -5.68% 4
West Midlands -5 44 £21,000 +10.52% 5
Yorkshire +39 40 £18,000 -7.69% 8
North West +16 37 £19,000 -5.00% 9
South West +24 33 £20,000 -2.43% 2
East Midlands +3 31 £20,000 +5.26% 3
1st Line Support
UK

1st Line Support Skill Set
Top 30 Related IT Skills in England

For the 6 months to 23 July 2016, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring 1st Line Support in the job title.

1 822 (65.13%) Windows
2 600 (47.54%) Active Directory
3 540 (42.79%) Microsoft
4 439 (34.79%) MS Office
5 378 (29.95%) Windows 7
6 344 (27.26%) MS Excel
7 296 (23.45%) ITIL
8 204 (16.16%) MS Exchange
9 174 (13.79%) Windows Server
10 168 (13.31%) Windows 8
11 161 (12.76%) Windows XP
12 144 (11.41%) Citrix
13 140 (11.09%) VMware
14 136 (10.78%) SLA
15 119 (9.43%) TCP/IP
16 117 (9.27%) Finance
17 114 (9.03%) WAN
18 112 (8.87%) LAN
19 110 (8.72%) Windows Server 2008
20 109 (8.64%) Microsoft Certification
21 106 (8.40%) Windows Server 2012
22 105 (8.32%) Degree
23 98 (7.77%) Cisco
23 98 (7.77%) SQL
24 96 (7.61%) Office 365
25 95 (7.53%) DNS
26 93 (7.37%) Firewall
26 93 (7.37%) Windows 10
27 85 (6.74%) DHCP
28 77 (6.10%) VPN

1st Line Support Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 204 (16.16%) MS Exchange
2 67 (5.31%) Exchange Server 2010
3 56 (4.44%) Exchange Server 2013
4 39 (3.09%) Exchange Server 2007
5 34 (2.69%) Skype for Business
6 33 (2.61%) SharePoint
7 23 (1.82%) Exchange Server 2003
8 21 (1.66%) IIS
9 17 (1.35%) Blackberry Enterprise Server
10 7 (0.55%) Exchange Server 2000
11 5 (0.40%) IBM Notes
12 3 (0.24%) Apache
13 2 (0.16%) CMS
14 1 (0.079%) SharePoint 2013
Applications
1 439 (34.79%) MS Office
2 344 (27.26%) MS Excel
3 32 (2.54%) MS Visio
4 20 (1.58%) MS PowerPoint
5 4 (0.32%) Photoshop
6 3 (0.24%) Adobe Creative Suite
7 2 (0.16%) MS Project
7 2 (0.16%) Spreadsheet
Business Applications
1 5 (0.40%) Payment Gateway
2 4 (0.32%) Dynamics CRM
2 4 (0.32%) thinkFolio
3 3 (0.24%) Dynamics AX
3 3 (0.24%) SAP Oil and Gas
4 2 (0.16%) Remedy ITSM
5 1 (0.079%) Dynamics NAV
5 1 (0.079%) Eagle PACE
Cloud Services
1 96 (7.61%) Office 365
2 14 (1.11%) Microsoft Azure
3 4 (0.32%) Cloud Computing
4 3 (0.24%) Google Apps
4 3 (0.24%) Mimecast
5 2 (0.16%) Amazon AWS
5 2 (0.16%) Dropbox
5 2 (0.16%) Google Drive
6 1 (0.079%) SaaS
Communications & Networking
1 119 (9.43%) TCP/IP
2 114 (9.03%) WAN
3 112 (8.87%) LAN
4 95 (7.53%) DNS
5 93 (7.37%) Firewall
6 85 (6.74%) DHCP
7 77 (6.10%) VPN
8 56 (4.44%) VoIP
9 36 (2.85%) Internet
10 33 (2.61%) SAN
11 23 (1.82%) IP Telephony
12 22 (1.74%) Wireless
13 21 (1.66%) ADSL
14 19 (1.51%) PBX
15 15 (1.19%) WebEx
16 12 (0.95%) Extranet
16 12 (0.95%) Skype
16 12 (0.95%) Unified Communications
17 8 (0.63%) Wi-Fi
18 7 (0.55%) HTTPS
Database & Business Intelligence
1 61 (4.83%) SQL Server
2 16 (1.27%) SQL Server 2008
3 14 (1.11%) SQL Server 2012
4 10 (0.79%) SQL Server 2000
4 10 (0.79%) SQL Server 2005
5 6 (0.48%) MS Access
6 5 (0.40%) Oracle Database
7 4 (0.32%) Crystal Reports
8 3 (0.24%) MySQL
8 3 (0.24%) Relational Database
8 3 (0.24%) SQL Server 2014
9 1 (0.079%) BusinessObjects
9 1 (0.079%) Oracle Database 12c
9 1 (0.079%) Oracle Reports
9 1 (0.079%) RDBMS
9 1 (0.079%) SQL Server Integration Services
9 1 (0.079%) SQL Server Reporting Services
Development Applications
1 3 (0.24%) JIRA
General
1 117 (9.27%) Finance
2 70 (5.55%) Telecoms
3 37 (2.93%) Law
4 28 (2.22%) Legal
5 23 (1.82%) German Language
6 18 (1.43%) Banking
7 16 (1.27%) French Language
8 13 (1.03%) Retail
9 10 (0.79%) Front Office
9 10 (0.79%) Marketing
10 8 (0.63%) Back Office
10 8 (0.63%) Manufacturing
11 6 (0.48%) Games
12 5 (0.40%) Electronics
13 4 (0.32%) Automotive
14 3 (0.24%) Advertising
14 3 (0.24%) Japanese Language
14 3 (0.24%) Pharmaceutical
14 3 (0.24%) Swedish Language
15 2 (0.16%) Spanish Language
Libraries, Frameworks & Software Standards
1 25 (1.98%) HTML
2 21 (1.66%) XML
3 16 (1.27%) .NET
4 12 (0.95%) CSS
4 12 (0.95%) Web Services
5 8 (0.63%) ASP.NET
6 6 (0.48%) FIX Protocol
7 5 (0.40%) EDI
7 5 (0.40%) SOAP
7 5 (0.40%) XSL
8 4 (0.32%) XMPP
9 3 (0.24%) Durandal
9 3 (0.24%) HTML5
9 3 (0.24%) KnockoutJS
10 2 (0.16%) CSS3
10 2 (0.16%) JSON
10 2 (0.16%) XSLT
11 1 (0.079%) COM
11 1 (0.079%) Silverlight
Miscellaneous
1 64 (5.07%) Blackberry
2 49 (3.88%) Analytical Skills
3 38 (3.01%) iPhone
4 33 (2.61%) Smartphone
5 32 (2.54%) Computer Science
6 31 (2.46%) Driving Licence
7 20 (1.58%) Management Information System
8 16 (1.27%) iPad
9 15 (1.19%) Data Protection Act
10 13 (1.03%) Mathematics
10 13 (1.03%) Video Conferencing
11 11 (0.87%) Replication
12 10 (0.79%) Data Centre
13 8 (0.63%) RSA SecurID
13 8 (0.63%) User Experience
14 7 (0.55%) Fintech
14 7 (0.55%) Mobile Computing
15 6 (0.48%) Fat Client
15 6 (0.48%) Thin Client
16 4 (0.32%) Hedge funds
Operating Systems
1 822 (65.13%) Windows
2 378 (29.95%) Windows 7
3 174 (13.79%) Windows Server
4 168 (13.31%) Windows 8
5 161 (12.76%) Windows XP
6 110 (8.72%) Windows Server 2008
7 106 (8.40%) Windows Server 2012
8 93 (7.37%) Windows 10
9 66 (5.23%) Windows Server 2003
10 60 (4.75%) Android
11 53 (4.20%) Linux
12 37 (2.93%) Apple iOS
13 29 (2.30%) Mac OS X
14 21 (1.66%) Mac OS
15 20 (1.58%) Unix
16 16 (1.27%) Windows Vista
17 12 (0.95%) Windows Mobile
18 10 (0.79%) Windows 2000 Server
19 3 (0.24%) Windows NT
20 2 (0.16%) VMS
Processes & Methodologies
1 296 (23.45%) ITIL
2 70 (5.55%) Incident Management
3 68 (5.39%) Service Management
4 55 (4.36%) Service Delivery
5 48 (3.80%) Problem Management
6 39 (3.09%) Change Management
7 35 (2.77%) Coaching
8 34 (2.69%) Patch Management
9 33 (2.61%) Time Management
10 32 (2.54%) Continuous Improvement
11 31 (2.46%) Mobile Device Management
12 29 (2.30%) Data Protection
13 25 (1.98%) Network Monitoring
14 24 (1.90%) Change Control
14 24 (1.90%) CRM
15 21 (1.66%) E-Commerce
16 19 (1.51%) Disaster Recovery
16 19 (1.51%) Kalman Filter
17 18 (1.43%) ITIL V3
18 17 (1.35%) Document Management
Programming Languages
1 98 (7.77%) SQL
2 26 (2.06%) C
3 18 (1.43%) C#
4 15 (1.19%) JavaScript
4 15 (1.19%) VB
5 5 (0.40%) Java
6 4 (0.32%) PHP
6 4 (0.32%) PowerShell
7 1 (0.079%) PL/SQL
7 1 (0.079%) T-SQL
Qualifications
1 109 (8.64%) Microsoft Certification
2 105 (8.32%) Degree
3 63 (4.99%) MCSE
4 60 (4.75%) MCP
5 59 (4.68%) ITIL Certification
6 57 (4.52%) Cisco Certification
7 53 (4.20%) CCNA
8 41 (3.25%) Network+ Certification
9 38 (3.01%) A+ Certification
9 38 (3.01%) Security Cleared
10 37 (2.93%) SC Cleared
11 36 (2.85%) MCITP
12 31 (2.46%) MCSA
13 18 (1.43%) MCDST
14 12 (0.95%) ITIL Foundation Certificate
15 8 (0.63%) CCENT
16 6 (0.48%) DBS Check
16 6 (0.48%) DV Cleared
17 5 (0.40%) Postgraduate
18 3 (0.24%) HND
Quality Assurance & Compliance
1 136 (10.78%) SLA
2 5 (0.40%) Data Quality
3 1 (0.079%) QA
System Software
1 600 (47.54%) Active Directory
2 77 (6.10%) VMware Infrastructure
3 35 (2.77%) Hyper-V
4 26 (2.06%) XenApp
5 14 (1.11%) Terminal Server
6 10 (0.79%) XenDesktop
7 6 (0.48%) VMware ESXi
8 4 (0.32%) Terminal Services
8 4 (0.32%) Virtual Servers
8 4 (0.32%) VMware ESX
9 3 (0.24%) Virtual Desktop
9 3 (0.24%) Virtual Machines
9 3 (0.24%) vSphere
10 2 (0.16%) Microsoft Virtual Server
11 1 (0.079%) ISA Server
11 1 (0.079%) Microsoft App-V
11 1 (0.079%) VMware Server
11 1 (0.079%) XenServer
Systems Management
1 16 (1.27%) SCCM
2 11 (0.87%) Backup Exec
3 8 (0.63%) DameWare
3 8 (0.63%) Perfmon
4 7 (0.55%) Nagios
5 6 (0.48%) Cisco CUCM
6 5 (0.40%) Norton AntiVirus
6 5 (0.40%) WSUS
7 4 (0.32%) Tivoli
7 4 (0.32%) Tivoli Storage Manager
8 3 (0.24%) SCSM
8 3 (0.24%) SCVMM
9 2 (0.16%) FortiGate
10 1 (0.079%) Failover Clustering
10 1 (0.079%) MAILsweeper
10 1 (0.079%) ServiceCenter
10 1 (0.079%) Systems Management Server (SMS)
Vendors
1 540 (42.79%) Microsoft
2 144 (11.41%) Citrix
3 140 (11.09%) VMware
4 98 (7.77%) Cisco
5 73 (5.78%) Apple
6 45 (3.57%) iManage
7 42 (3.33%) HP
8 35 (2.77%) Sophos
9 22 (1.74%) Avaya
10 20 (1.58%) WatchGuard
11 17 (1.35%) Mitel
11 17 (1.35%) SolarWinds
12 16 (1.27%) ServiceNow
13 15 (1.19%) Dell
13 15 (1.19%) Oracle
14 14 (1.11%) Remedy
15 13 (1.03%) Extreme Networks
15 13 (1.03%) Symantec
16 12 (0.95%) Bloomberg
17 11 (0.87%) Juniper
Oxfordshire
Senitor Associates
Salary: £20000 per annum
Posted: 2 days ago
Spalding, Lincolnshire
The Bridge Ltd
Salary: From £20,000 to £23,000 per annum
Posted: 2 days ago
Manchester, Lancashire
ARC IT Recruitment Ltd
Salary: Up to £25k
Posted: Yesterday
Brentford, Middlesex
Marcus Donald People
Salary: £21000 - £23000 per annum
Posted: Yesterday
Milton Keynes, Buckinghamshire
Go IT Recruitment Ltd
Salary: From £18,000 to £20,000 per annum + bonuses + benefits
Posted: Yesterday
Sevenoaks, Kent
Adria Solutions Ltd
Salary: £20000 - £24000 per annum + Benefits
Posted: Yesterday
Witney, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £19,000 per annum + Career progression + Training
Posted: 2 days ago
London
Etech Partners
Salary: Up to £23,000 per annum
Posted: 2 days ago
Sheffield, South Yorkshire
4it Recruitment Ltd
Salary: Up to £20,000 per annum + on-call + excellent benefits
Posted: 2 days ago
Manchester, Lancashire
Senitor Associates
Salary: £17000 per annum
Posted: 3 days ago
Gatwick, West Sussex
Senitor Associates
Salary: £22500 per annum
Posted: Yesterday
Gloucester, Gloucestershire
Big Red Recruitment
Salary: £16000 - £22000 per annum + Pension
Posted: 3 days ago
Wigan, Lancashire
Senitor Associates
Salary: £16000 - £18000 per annum + fast progression opportunities
Posted: 3 days ago
Doncaster, South Yorkshire
Senitor Associates
Salary: £20000 per annum
Posted: Yesterday
Macclesfield, Cheshire
Oscar
Salary: £18000 - £21000 per annum + Benefits
Posted: Yesterday
Northwich, Cheshire
HAYS INFORMATION TECHNOLOGY
Salary: £13000.00 - £15000.00 per annum
Posted: Yesterday
Milton Keynes, Buckinghamshire
Global Technology Solutions Ltd
Salary: £21000 - £24000 per annum
Posted: 2 days ago
London
Satigo Ltd
Salary: £22000 - £24000 per annum + Bonus + Benefits
Posted: 3 days ago
Stockport, Cheshire
Adria Solutions Ltd
Salary: £20000 - £28000 per annum + Benefits
Posted: 2 days ago
Southampton, Hampshire
Haybrook IT Resourcing Ltd
Salary: From £20,000 to £22,000 per annum
Posted: 3 days ago
Oxford, Oxfordshire
Corriculo
Salary: Up to £25,000 per annum
Posted: 5 days ago
Dunstable, Bedfordshire
Integrity IT Solutions
Salary: Unspecified Up to £25k+Benefits
Posted: 2 days ago
City, London
Ashdown IT
Salary: £29000 per annum + Pension, Healthcare, Gym, Bonus
Posted: 4 days ago
London
Etech Partners
Salary: Up to £23,000 per annum + Benefits
Posted: 4 days ago
London
Information Technology Services
Salary: £21k - 25k per year
Posted: 5 days ago
East London
Complete Tech Limited
Salary: Up to £20,500 per annum
Posted: 3 days ago
Oxford, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: £25,000 per annum + 30 days holiday + excellent pension scheme
Posted: 2 days ago
Wokingham, Berkshire
Haybrook IT Resourcing Ltd
Salary: Up to £25,000 per annum + bonus + benefits
Posted: Yesterday
Southampton, Hampshire
Experis Ltd
Salary: £20000.00 - £22500.00 per annum + shift uplift
Posted: 4 days ago
Telford, Shropshire
Colossus Associates
Salary: £15000 - £19000 per annum, Benefits 0
Posted: 2 days ago