The first table below looks at the demand for the 1st Line Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 25 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the England region.

Location
3 months to
25 Jul 2014
Same period 2013 Same period 2012
First Line Support
Rank 440 462 537
Rank change year-on-year
+22 +75
Permanent jobs requiring a 1st Line Support 540 452 375
As % of all permanent IT jobs located in England 0.49% 0.44% 0.34%
As % of the Job Titles category 0.52% 0.47% 0.35%
Number of salaries quoted 493 409 333
Average salary £21,000 £20,000 £20,000
Average salary % change year-on-year
+5.00% -
90% offered a salary of more than £17,500 £16,500 £17,000
10% offered a salary of more than £26,250 £25,000 £27,350
UK excluding London average salary £20,000 £19,500 £19,000
% change year-on-year
+2.56% +2.63%
Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
103361 95969 105981
As % of all permanent IT jobs located in England 94.38% 94.24% 95.25%
Number of salaries quoted 85252 80299 91558
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,250 £27,500
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
1st Line Support
UK

1st Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in England

1st Line Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the England region.

1st Line Support Salary Trend in England

1st Line Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 1st Line Support across the England region over the 3 months to 25 July 2014.

1st Line Support Salary Histogram in England

1st Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the England region over the 3 months to 25 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +65 233 £21,000 +6.32% 26
London -6 149 £22,500 -4.25% 20
East of England +2 42 £20,000 +6.66% 4
North West -22 37 £19,500 +2.63% 4
South West -12 34 £20,000 +2.56% 8
East Midlands -9 19 £19,000 -5.00% 6
Yorkshire -54 14 £26,250 +45.83% 9
West Midlands -17 9 £20,500 +7.89% 5
North East 0 2 £15,435 -9.20% 1
Midlands - 1 - -
1st Line Support
UK

1st Line Support
Top 30 Related IT Skills in England

For the 6 months to 25 July 2014, IT jobs across the England region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 730 (64.66%) Windows
2 514 (45.53%) Active Directory
3 452 (40.04%) Microsoft
4 422 (37.38%) MS Office
5 331 (29.32%) Windows 7
6 329 (29.14%) MS Excel
7 247 (21.88%) ITIL
8 245 (21.70%) Windows XP
9 189 (16.74%) MS Exchange
10 179 (15.85%) SLA
11 168 (14.88%) Citrix
12 159 (14.08%) TCP/IP
13 133 (11.78%) VMware
13 133 (11.78%) Windows Server 2008
14 118 (10.45%) Windows Server 2003
15 113 (10.01%) Finance
16 108 (9.57%) SQL
17 100 (8.86%) Microsoft Certification
18 96 (8.50%) Windows 8
19 82 (7.26%) Blackberry
20 81 (7.17%) VMware Infrastructure
21 75 (6.64%) Internet
22 73 (6.47%) Linux
23 66 (5.85%) Degree
24 65 (5.76%) Cisco
25 63 (5.58%) MCP
26 60 (5.31%) Incident Management
27 58 (5.14%) Windows Server 2012
27 58 (5.14%) MCSE
28 57 (5.05%) SQL Server

1st Line Support
Top Related IT Skills in England by Category

For the 6 months to 25 July 2014, IT jobs across the England region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 189 (16.74%) MS Exchange
2 56 (4.96%) Exchange Server 2010
3 48 (4.25%) Exchange Server 2007
4 41 (3.63%) SharePoint
5 32 (2.83%) SharePoint 2010
6 28 (2.48%) Blackberry Enterprise Server
7 27 (2.39%) Exchange Server 2003
8 24 (2.13%) IBM Notes
9 21 (1.86%) IIS
10 15 (1.33%) SharePoint 2013
11 10 (0.89%) Exchange Server 2013
12 7 (0.62%) Exchange Server 2000
13 6 (0.53%) Lync
13 6 (0.53%) WorkSite
14 4 (0.35%) WebSphere
14 4 (0.35%) Tomcat
15 3 (0.27%) Apache
15 3 (0.27%) GroupWise
16 2 (0.18%) SAS
17 1 (0.089%) Jetty
Applications
1 422 (37.38%) MS Office
2 329 (29.14%) MS Excel
3 25 (2.21%) MS PowerPoint
4 2 (0.18%) Spreadsheet
4 2 (0.18%) Final Cut Pro
5 1 (0.089%) MS Visio
Business Applications
1 8 (0.71%) Dynamics AX
2 5 (0.44%) Dynamics CRM
3 4 (0.35%) SalesLogix
3 4 (0.35%) Dynamics NAV
4 2 (0.18%) Agresso
5 1 (0.089%) SAP CRM
5 1 (0.089%) Maximo
5 1 (0.089%) SAP Oil and Gas
5 1 (0.089%) SAP ERP
Cloud Services
1 11 (0.97%) Office 365
2 5 (0.44%) Google Apps
3 3 (0.27%) Microsoft Azure
3 3 (0.27%) Amazon AWS
4 2 (0.18%) Cloud Computing
5 1 (0.089%) IaaS
5 1 (0.089%) SaaS
5 1 (0.089%) PaaS
Communications & Networking
1 159 (14.08%) TCP/IP
2 75 (6.64%) Internet
3 54 (4.78%) Firewall
4 50 (4.43%) DNS
5 47 (4.16%) LAN
6 44 (3.90%) VPN
7 42 (3.72%) WAN
8 38 (3.37%) Wireless
9 36 (3.19%) VoIP
10 35 (3.10%) DHCP
11 15 (1.33%) Intranet
12 14 (1.24%) Extranet
13 10 (0.89%) Cisco ASA
14 8 (0.71%) Cisco PIX
14 8 (0.71%) SAN
14 8 (0.71%) Broadband
15 7 (0.62%) IP Telephony
15 7 (0.62%) Network Security
16 6 (0.53%) Cisco IOS
17 5 (0.44%) Cisco IPT
Database & Business Intelligence
1 57 (5.05%) SQL Server
2 10 (0.89%) SQL Server 2008
3 8 (0.71%) SQL Server 2012
4 6 (0.53%) Data Warehouse
5 5 (0.44%) SQL Server 2000
5 5 (0.44%) SQL Server 2005
6 4 (0.35%) MS Access
6 4 (0.35%) Relational Database
6 4 (0.35%) FileMaker
7 3 (0.27%) SQL Server Reporting Services
8 2 (0.18%) MySQL
8 2 (0.18%) Oracle Reports
9 1 (0.089%) Crystal Reports
9 1 (0.089%) RDBMS
9 1 (0.089%) SAP BW
9 1 (0.089%) Oracle Database
Development Applications
1 6 (0.53%) Team Foundation Server
2 4 (0.35%) Visual Studio
3 1 (0.089%) Ant
3 1 (0.089%) Hudson
General
1 113 (10.01%) Finance
2 47 (4.16%) Law
2 47 (4.16%) Legal
3 45 (3.99%) Retail
4 35 (3.10%) Banking
5 34 (3.01%) Telecoms
6 17 (1.51%) Marketing
7 11 (0.97%) Manufacturing
8 9 (0.80%) Advertising
8 9 (0.80%) Automotive
8 9 (0.80%) Investment Banking
8 9 (0.80%) French Language
8 9 (0.80%) German Language
9 8 (0.71%) Japanese Language
9 8 (0.71%) Publishing
10 7 (0.62%) Billing
11 5 (0.44%) Mandarin Language
11 5 (0.44%) Front Office
12 3 (0.27%) Pharmaceutical
12 3 (0.27%) Electronics
Libraries, Frameworks & Software Standards
1 18 (1.59%) HTML
2 17 (1.51%) .NET
3 13 (1.15%) XML
4 11 (0.97%) CSS
5 8 (0.71%) ASP.NET
6 6 (0.53%) jQuery
7 4 (0.35%) Ajax
7 4 (0.35%) Web Services
8 3 (0.27%) LAMP
8 3 (0.27%) JSP
9 2 (0.18%) XSLT
9 2 (0.18%) COM
10 1 (0.089%) J2EE
10 1 (0.089%) WAP
Miscellaneous
1 82 (7.26%) Blackberry
2 29 (2.57%) iPad
3 26 (2.30%) Computer Science
4 25 (2.21%) EPoS
5 22 (1.95%) Management Information System
6 19 (1.68%) Mathematics
7 17 (1.51%) Video Conferencing
8 15 (1.33%) iPhone
9 6 (0.53%) Statistics
9 6 (0.53%) Replication
10 5 (0.44%) Foreign Exchange (FX)
11 4 (0.35%) NHS
11 4 (0.35%) AS400
11 4 (0.35%) Derivative
12 3 (0.27%) Smartphone
12 3 (0.27%) Thin Client
12 3 (0.27%) Fat Client
13 2 (0.18%) Firmware
13 2 (0.18%) Handset
13 2 (0.18%) IVR
Operating Systems
1 730 (64.66%) Windows
2 331 (29.32%) Windows 7
3 245 (21.70%) Windows XP
4 133 (11.78%) Windows Server 2008
5 118 (10.45%) Windows Server 2003
6 96 (8.50%) Windows 8
7 73 (6.47%) Linux
8 58 (5.14%) Windows Server 2012
9 35 (3.10%) Mac OS X
10 26 (2.30%) Windows Vista
11 18 (1.59%) UNIX
12 15 (1.33%) Windows 2000 Server
13 13 (1.15%) Apple iOS
14 10 (0.89%) Mac OS
14 10 (0.89%) CentOS
14 10 (0.89%) Ubuntu
15 8 (0.71%) Mac OS X Server
15 8 (0.71%) Android
15 8 (0.71%) Red Hat Enterprise Linux
15 8 (0.71%) Windows 2000
Processes & Methodologies
1 247 (21.88%) ITIL
2 60 (5.31%) Incident Management
3 41 (3.63%) Service Management
4 39 (3.45%) CRM
5 24 (2.13%) Software Distribution
6 21 (1.86%) Problem Management
7 20 (1.77%) Time Management
8 19 (1.68%) Workflow
9 17 (1.51%) CAD
9 17 (1.51%) Continuous Improvement
10 16 (1.42%) ITSM
11 15 (1.33%) Change Management
11 15 (1.33%) Workflow Management
12 12 (1.06%) Asset Management
12 12 (1.06%) Document Management
12 12 (1.06%) E-Commerce
13 11 (0.97%) Project Management
14 10 (0.89%) Service Delivery
15 7 (0.62%) ERP
16 5 (0.44%) Content Management
Programming Languages
1 108 (9.57%) SQL
2 38 (3.37%) C
3 18 (1.59%) C#
4 14 (1.24%) JavaScript
5 10 (0.89%) VBA
6 9 (0.80%) Java
7 8 (0.71%) VB.NET
8 5 (0.44%) PowerShell
8 5 (0.44%) T-SQL
8 5 (0.44%) VB
9 4 (0.35%) PHP
10 3 (0.27%) VB6
11 2 (0.18%) Perl
11 2 (0.18%) C++
11 2 (0.18%) Shell Script
12 1 (0.089%) PL/SQL
12 1 (0.089%) Ruby
12 1 (0.089%) Bash Shell
12 1 (0.089%) Python
Qualifications
1 100 (8.86%) Microsoft Certification
2 66 (5.85%) Degree
3 63 (5.58%) MCP
4 58 (5.14%) MCSE
5 38 (3.37%) A+ Certification
6 33 (2.92%) Security Cleared
7 30 (2.66%) Cisco Certification
8 29 (2.57%) CCNA
9 28 (2.48%) MCSA
10 26 (2.30%) ITIL Certification
11 20 (1.77%) MCITP
12 14 (1.24%) MCTS
13 13 (1.15%) SC Cleared
14 11 (0.97%) Network+ Certification
15 9 (0.80%) MCDST
16 8 (0.71%) CCSA
16 8 (0.71%) JNCIA
17 7 (0.62%) ITIL Foundation Certificate
18 5 (0.44%) HND
19 4 (0.35%) MOS
Quality Assurance & Compliance
1 179 (15.85%) SLA
2 6 (0.53%) ISO 9001
3 5 (0.44%) QA
4 3 (0.27%) ISO/IEC 27001
System Software
1 514 (45.53%) Active Directory
2 81 (7.17%) VMware Infrastructure
3 26 (2.30%) Hyper-V
4 14 (1.24%) Terminal Server
5 13 (1.15%) XenApp
6 10 (0.89%) Terminal Services
7 7 (0.62%) XenDesktop
8 5 (0.44%) vSphere
8 5 (0.44%) VMware Server
9 4 (0.35%) Kerio MailServer
10 3 (0.27%) VMware ESXi
11 2 (0.18%) Citrix Presentation Server
12 1 (0.089%) XenServer
12 1 (0.089%) UAG
Systems Management
1 29 (2.57%) SCCM
2 14 (1.24%) Cryoserver
3 12 (1.06%) Backup Exec
4 11 (0.97%) DameWare
5 5 (0.44%) ServiceCenter
6 4 (0.35%) Tivoli
7 3 (0.27%) Cisco CUCM
7 3 (0.27%) FortiGate
8 2 (0.18%) Cisco UCCX
8 2 (0.18%) Tivoli Storage Manager
8 2 (0.18%) Norton AntiVirus
8 2 (0.18%) OpenView
8 2 (0.18%) OVSD
9 1 (0.089%) WSUS
9 1 (0.089%) McAfee ePO
Vendors
1 452 (40.04%) Microsoft
2 168 (14.88%) Citrix
3 133 (11.78%) VMware
4 65 (5.76%) Cisco
5 53 (4.69%) HP
6 27 (2.39%) Juniper
7 26 (2.30%) McAfee
8 24 (2.13%) Apple
9 23 (2.04%) Websense
10 22 (1.95%) SAP
11 20 (1.77%) Mitel
12 18 (1.59%) Remedy
12 18 (1.59%) Avaya
13 17 (1.51%) Dell
14 16 (1.42%) Oracle
14 16 (1.42%) Lotus
15 14 (1.24%) Riverbed
15 14 (1.24%) Open Text
16 12 (1.06%) Red Hat
17 11 (0.97%) Sage
Milton Keynes, Buckinghamshire
Interact Consulting
Salary: 20-25k
Posted: 3 hours ago
Southampton, Hampshire
Evolution Recruitment Solutions
Salary: 17,500 + shift allowance + benefits
Posted: 5 hours ago
Kettering, Northamptonshire
Ashdown IT
Salary: £15000 - £18000 per annum + Benefits
Posted: 7 hours ago
London
Engage PSG
Salary: £21000 - £25000 per annum
Posted: 22 hours ago
Witney, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £27,000 per annum + benefits
Posted: Yesterday
Peterborough, Cambridgeshire
Anderson Lamb
Salary: From £15,000 to £20,000 per annum
Posted: Yesterday
Feltham, Middlesex
Hunt 4 Staff
Salary: £24k - 36k per year
Posted: Yesterday
Maidstone, Kent
Streamline Connections
Salary: £17000 - £23000 per annum
Posted: Yesterday
Weybridge, Surrey
Ashdown IT
Salary: £20000 - £24000 per annum + training
Posted: Yesterday
City, London
Harrington Starr
Posted: Yesterday
Bradford, West Yorkshire
Complete Tech Limited
Salary: From £22,000 to £24,000 per annum
Posted: Yesterday
Dorking, Surrey
Global Technology Solutions Ltd
Salary: £21000 - £24000 per annum
Posted: Yesterday
Leeds, West Yorkshire
Circle Recruitment
Salary: £18000 - £20000 per annum
Posted: 2 days ago
Southampton, Hampshire
Capita Resourcing - IT Resourcing
Posted: 2 days ago
East Sussex
ARC IT Recruitment Ltd
Salary: £20000 - £22500 Per Annum
Posted: 2 days ago
Bedfordshire
Talent Spa
Salary: DoE
Posted: 2 days ago
City, London
I.T. Skillfinder
Salary: £25000 - £28000 per annum + Bonus, Pension, Subsidised Gym etc
Posted: 2 days ago
Derby, Derbyshire
Roc Search
Salary: £16000 - £19000 per annum
Posted: 2 days ago
Leeds, West Yorkshire
Greywood Associates Limited
Salary: £15000 - £20000 per annum
Posted: 2 days ago
Wantage, Oxfordshire
Net Recruit.co.uk Ltd
Salary: £17,000 - £25,000 DOE
Posted: 2 days ago