The statistics below represent IT jobs advertised across the England region that had 1st Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 27 August 2016 with a comparison to same period over 2 years.

3 months to
27 Aug 2016
Same period 2015 Same period 2014
First Line Support
Rank 432 467 473
Rank change year-on-year
+35 +6
Permanent jobs requiring a 1st Line Support 585 578 576
As % of all permanent IT jobs located in England 0.65% 0.57% 0.53%
As % of the Job Titles category 0.67% 0.59% 0.55%
Number of salaries quoted 526 538 520
Median salary £22,000 £21,500 £21,250
Median salary % change year-on-year
+2.32% +1.17%
90% offered a salary of more than £18,000 £18,000 £17,500
10% offered a salary of more than £30,000 £27,000 £27,500
UK excluding London median salary £20,500 £20,500 £20,000
% change year-on-year
- +2.50%
1st Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
86998 98052 105037
As % of all permanent IT jobs located in England 96.33% 96.19% 96.43%
Number of salaries quoted 73929 82173 85485
Median salary £47,500 £45,000 £45,000
Median salary % change year-on-year
+5.55% -
90% offered a salary of more than £27,500 £27,000 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

1st Line Support
Jobs Demand Trend in England

The demand trend of job ads across the England region that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in England

1st Line Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the England region.

1st Line Support Salary Trend in England

1st Line Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 1st Line Support across the England region over the 3 months to 27 August 2016.

1st Line Support Salary Histogram in England

1st Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the England region over the 3 months to 27 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +59 186 £23,000 - 8
South East -7 164 £21,500 +2.38% 12
Yorkshire +47 46 £19,000 +5.55% 2
East of England +25 42 £21,000 - 4
North West +10 39 £19,000 -5.00% 4
West Midlands +7 38 £21,000 +7.69% 3
South West +9 35 £20,000 -2.43% 4
East Midlands +7 34 £21,500 +7.50% 2
North East +6 1 £19,000 +15.15% 1
1st Line Support
UK

1st Line Support Skill Set
Top 30 Related IT Skills in England

For the 6 months to 27 August 2016, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring 1st Line Support in the job title.

1 792 (65.84%) Windows
2 578 (48.05%) Active Directory
3 496 (41.23%) Microsoft
4 414 (34.41%) MS Office
5 328 (27.27%) Windows 7
6 317 (26.35%) MS Excel
7 296 (24.61%) ITIL
8 202 (16.79%) MS Exchange
9 176 (14.63%) Windows Server
10 156 (12.97%) Windows 8
11 148 (12.30%) Windows XP
12 131 (10.89%) SLA
13 128 (10.64%) VMware
14 121 (10.06%) Citrix
15 115 (9.56%) Windows Server 2008
16 112 (9.31%) Finance
17 110 (9.14%) TCP/IP
18 109 (9.06%) Microsoft Certification
19 108 (8.98%) Cisco
20 107 (8.89%) LAN
21 103 (8.56%) SQL
22 100 (8.31%) Degree
23 99 (8.23%) WAN
24 92 (7.65%) Windows Server 2012
24 92 (7.65%) Firewall
25 84 (6.98%) Windows 10
26 83 (6.90%) DNS
27 77 (6.40%) DHCP
28 76 (6.32%) Apple
29 75 (6.23%) Office 365

1st Line Support Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 202 (16.79%) MS Exchange
2 55 (4.57%) Exchange Server 2010
3 50 (4.16%) Exchange Server 2013
4 33 (2.74%) Skype for Business
5 30 (2.49%) Exchange Server 2007
6 27 (2.24%) SharePoint
7 24 (2.00%) Exchange Server 2003
8 21 (1.75%) IIS
9 11 (0.91%) Blackberry Enterprise Server
10 7 (0.58%) IBM Notes
11 6 (0.50%) Exchange Server 2000
12 3 (0.25%) Apache
13 2 (0.17%) CMS
14 1 (0.083%) IBM Domino
Applications
1 414 (34.41%) MS Office
2 317 (26.35%) MS Excel
3 23 (1.91%) MS Visio
4 18 (1.50%) MS PowerPoint
5 4 (0.33%) Photoshop
6 3 (0.25%) Adobe Creative Suite
6 3 (0.25%) Spreadsheet
7 2 (0.17%) Acrobat
8 1 (0.083%) MS Project
Business Applications
1 5 (0.42%) SAP Oil and Gas
2 3 (0.25%) Dynamics AX
3 2 (0.17%) Dynamics CRM
3 2 (0.17%) Remedy ITSM
3 2 (0.17%) thinkFolio
4 1 (0.083%) Eagle PACE
Cloud Services
1 75 (6.23%) Office 365
2 11 (0.91%) Microsoft Azure
3 4 (0.33%) Dropbox
4 3 (0.25%) Amazon AWS
4 3 (0.25%) Cloud Computing
4 3 (0.25%) Google Apps
5 2 (0.17%) Google Drive
6 1 (0.083%) Mimecast
6 1 (0.083%) SaaS
Communications & Networking
1 110 (9.14%) TCP/IP
2 107 (8.89%) LAN
3 99 (8.23%) WAN
4 92 (7.65%) Firewall
5 83 (6.90%) DNS
6 77 (6.40%) DHCP
7 67 (5.57%) VoIP
8 62 (5.15%) VPN
9 38 (3.16%) Internet
10 35 (2.91%) SAN
11 25 (2.08%) Wireless
12 21 (1.75%) ADSL
13 19 (1.58%) IP Telephony
14 15 (1.25%) PBX
15 10 (0.83%) Wi-Fi
16 9 (0.75%) WebEx
17 8 (0.67%) Skype
18 7 (0.58%) HTTPS
18 7 (0.58%) Network Security
19 6 (0.50%) Extranet
Database & Business Intelligence
1 62 (5.15%) SQL Server
2 16 (1.33%) SQL Server 2008
3 14 (1.16%) SQL Server 2012
4 10 (0.83%) SQL Server 2005
5 8 (0.67%) SQL Server 2000
6 7 (0.58%) MySQL
7 5 (0.42%) Oracle Database
8 4 (0.33%) Crystal Reports
8 4 (0.33%) MS Access
8 4 (0.33%) Relational Database
9 2 (0.17%) Oracle Reports
10 1 (0.083%) Data Mining
10 1 (0.083%) FileMaker
10 1 (0.083%) Oracle Database 12c
10 1 (0.083%) RDBMS
10 1 (0.083%) SQL Server 2014
10 1 (0.083%) SQL Server Integration Services
10 1 (0.083%) SQL Server Reporting Services
Development Applications
1 1 (0.083%) JIRA
1 1 (0.083%) ProC
General
1 112 (9.31%) Finance
2 58 (4.82%) Telecoms
3 31 (2.58%) Law
4 22 (1.83%) German Language
5 17 (1.41%) Banking
5 17 (1.41%) French Language
5 17 (1.41%) Retail
6 16 (1.33%) Legal
7 15 (1.25%) Marketing
8 11 (0.91%) Front Office
9 10 (0.83%) Manufacturing
10 9 (0.75%) Back Office
11 7 (0.58%) Spanish Language
12 6 (0.50%) Electronics
13 4 (0.33%) Automotive
13 4 (0.33%) Games
13 4 (0.33%) Pharmaceutical
13 4 (0.33%) Swedish Language
14 3 (0.25%) Advertising
15 2 (0.17%) Financial Institution
Libraries, Frameworks & Software Standards
1 25 (2.08%) XML
2 23 (1.91%) .NET
2 23 (1.91%) HTML
3 18 (1.50%) Web Services
4 10 (0.83%) ASP.NET
4 10 (0.83%) CSS
5 9 (0.75%) EDI
5 9 (0.75%) SOAP
6 7 (0.58%) XSL
7 3 (0.25%) Durandal
7 3 (0.25%) HTML5
7 3 (0.25%) KnockoutJS
7 3 (0.25%) XSLT
8 2 (0.17%) COM
8 2 (0.17%) CSS3
8 2 (0.17%) XMPP
9 1 (0.083%) FIX Protocol
9 1 (0.083%) OLE
Miscellaneous
1 61 (5.07%) Blackberry
2 43 (3.57%) Analytical Skills
3 36 (2.99%) iPhone
4 32 (2.66%) Driving Licence
5 29 (2.41%) Computer Science
6 27 (2.24%) Smartphone
7 21 (1.75%) Management Information System
8 16 (1.33%) iPad
9 13 (1.08%) Mathematics
9 13 (1.08%) Replication
10 12 (1.00%) Data Centre
11 11 (0.91%) Data Protection Act
12 10 (0.83%) Video Conferencing
12 10 (0.83%) Virtual Team
13 9 (0.75%) Mobile Computing
13 9 (0.75%) User Experience
14 6 (0.50%) Fat Client
14 6 (0.50%) Thin Client
15 5 (0.42%) Handset
16 4 (0.33%) RSA SecurID
Operating Systems
1 792 (65.84%) Windows
2 328 (27.27%) Windows 7
3 176 (14.63%) Windows Server
4 156 (12.97%) Windows 8
5 148 (12.30%) Windows XP
6 115 (9.56%) Windows Server 2008
7 92 (7.65%) Windows Server 2012
8 84 (6.98%) Windows 10
9 67 (5.57%) Windows Server 2003
10 56 (4.66%) Linux
11 51 (4.24%) Android
12 37 (3.08%) Mac OS X
13 29 (2.41%) Apple iOS
14 25 (2.08%) Mac OS
14 25 (2.08%) Unix
15 13 (1.08%) Windows Vista
16 12 (1.00%) Windows Mobile
17 9 (0.75%) Windows 2000 Server
18 5 (0.42%) VMS
19 3 (0.25%) Windows NT
Processes & Methodologies
1 296 (24.61%) ITIL
2 69 (5.74%) Incident Management
3 61 (5.07%) Service Management
4 60 (4.99%) Service Delivery
5 44 (3.66%) Problem Management
6 32 (2.66%) Continuous Improvement
6 32 (2.66%) Mobile Device Management
7 31 (2.58%) Change Management
7 31 (2.58%) Time Management
8 27 (2.24%) Change Control
9 26 (2.16%) Data Protection
10 25 (2.08%) Coaching
11 24 (2.00%) Network Monitoring
12 23 (1.91%) Patch Management
13 21 (1.75%) Ticket Management
14 20 (1.66%) E-Commerce
15 18 (1.50%) Disaster Recovery
15 18 (1.50%) ITSM
16 16 (1.33%) CRM
16 16 (1.33%) Kalman Filter
Programming Languages
1 103 (8.56%) SQL
2 24 (2.00%) C
3 19 (1.58%) C#
4 18 (1.50%) VB
5 13 (1.08%) JavaScript
6 4 (0.33%) Java
6 4 (0.33%) PHP
6 4 (0.33%) PowerShell
7 1 (0.083%) PL/SQL
7 1 (0.083%) Tcl
7 1 (0.083%) VB.NET
7 1 (0.083%) VBA
Qualifications
1 109 (9.06%) Microsoft Certification
2 100 (8.31%) Degree
3 60 (4.99%) MCSE
4 58 (4.82%) Cisco Certification
5 56 (4.66%) CCNA
5 56 (4.66%) MCP
6 55 (4.57%) ITIL Certification
7 40 (3.33%) MCITP
8 37 (3.08%) Security Cleared
9 36 (2.99%) SC Cleared
10 35 (2.91%) Network+ Certification
11 29 (2.41%) A+ Certification
12 27 (2.24%) MCSA
13 15 (1.25%) MCDST
14 14 (1.16%) ITIL Foundation Certificate
15 12 (1.00%) CCENT
16 7 (0.58%) CCNP
17 6 (0.50%) DBS Check
17 6 (0.50%) DV Cleared
17 6 (0.50%) HND
Quality Assurance & Compliance
1 131 (10.89%) SLA
2 6 (0.50%) Data Quality
3 1 (0.083%) ISO 9001
3 1 (0.083%) ISO/IEC 27001
3 1 (0.083%) ISO22301
3 1 (0.083%) QA
System Software
1 578 (48.05%) Active Directory
2 61 (5.07%) VMware Infrastructure
3 28 (2.33%) Hyper-V
4 18 (1.50%) XenApp
5 13 (1.08%) Terminal Server
6 8 (0.67%) XenDesktop
7 6 (0.50%) VMware ESXi
8 4 (0.33%) Virtual Desktop
8 4 (0.33%) Virtual Servers
8 4 (0.33%) vSphere
9 3 (0.25%) Terminal Services
10 2 (0.17%) Microsoft Virtual Server
10 2 (0.17%) Virtual Machines
11 1 (0.083%) ISA Server
11 1 (0.083%) Microsoft App-V
11 1 (0.083%) VMware Workstation
11 1 (0.083%) XenServer
Systems Management
1 11 (0.91%) SCCM
2 8 (0.67%) DameWare
2 8 (0.67%) Nagios
2 8 (0.67%) Perfmon
3 6 (0.50%) Backup Exec
3 6 (0.50%) Cisco CUCM
4 5 (0.42%) WSUS
5 4 (0.33%) Tivoli
5 4 (0.33%) Tivoli Storage Manager
6 3 (0.25%) FortiGate
6 3 (0.25%) SCSM
6 3 (0.25%) SCVMM
7 2 (0.17%) Norton AntiVirus
8 1 (0.083%) Failover Clustering
8 1 (0.083%) MAILsweeper
8 1 (0.083%) Systems Management Server (SMS)
Vendors
1 496 (41.23%) Microsoft
2 128 (10.64%) VMware
3 121 (10.06%) Citrix
4 108 (8.98%) Cisco
5 76 (6.32%) Apple
6 48 (3.99%) iManage
7 41 (3.41%) HP
8 34 (2.83%) Sophos
9 18 (1.50%) SolarWinds
10 17 (1.41%) Mitel
11 16 (1.33%) Oracle
11 16 (1.33%) ServiceNow
12 15 (1.25%) WatchGuard
13 13 (1.08%) Avaya
13 13 (1.08%) Dell
13 13 (1.08%) Extreme Networks
13 13 (1.08%) Remedy
14 12 (1.00%) EMC
14 12 (1.00%) NetApp
15 9 (0.75%) Adobe
Staffordshire
Greywood Associates Limited
Salary: £17000 - £20000 per annum + Benefits
Posted: Yesterday
Cobham, Surrey
Experis Ltd
Posted: 2 days ago
Bedfordshire
Greywood Associates Limited
Salary: £17000 - £23000 per annum + Benefits
Posted: Yesterday
Swindon, Wiltshire
Tank Recruitment Limited
Posted: Yesterday
Cobham, Surrey
Sanderson
Salary: £21000 - £25000 per annum + Benefits
Posted: 2 days ago
Epsom, Surrey
Ashdown IT
Salary: £20000 - £25000 per annum + Benefits
Posted: 3 days ago
Wokingham, Berkshire
Haybrook IT Resourcing Ltd
Salary: Up to £25,000 per annum + bonus + benefits
Posted: 15 hours ago
Hemel Hempstead, Hertfordshire
Artemis Recruitment Ltd
Salary: Up to £23,000 per annum
Posted: 3 days ago
London
Information Technology Services
Salary: £23k - 27k per year
Posted: 3 days ago
Walsall, West Midlands (County)
ESA Group
Salary: From £17,000 to £18,000 per annum
Posted: Yesterday
London
Capital IT Resourcing LTD
Salary: £20000 - £26000 per annum + 10% Pension, 27 Days Holiday
Posted: 3 days ago
Southampton, Hampshire
Haybrook IT Resourcing Ltd
Salary: From £20,000 to £22,000 per annum
Posted: 3 days ago
Bradford, West Yorkshire
DCV Technologies
Salary: From £16,000 to £17,000 per annum + benefits
Posted: 3 days ago
Cheshire
Senitor Associates
Salary: £18000 per annum
Posted: 4 days ago
South East London
Circle Recruitment
Salary: £25000 - £28000 per annum + Benefits
Posted: Yesterday
North London
Recruitment Genius Ltd
Salary: £24000 - £27000 per annum
Posted: 3 days ago
Wigan, Lancashire
Uniting Ambition
Salary: £18k - 20k per year
Posted: 3 days ago
Central London / West End
H&R Talent
Salary: From £18,000 to £25,000 per annum
Posted: 4 days ago
Oxford, Oxfordshire
Corriculo
Salary: £18,000 - £25,000 per year
Posted: 11 days ago
Derby, Derbyshire
Emponics Ltd
Salary: to £28K+ approx 2.5K shift allowance+bens
Posted: 4 days ago
Devizes
Hays West And Wales
Salary: £22000.00 - £24000.00 per annum + Benefits
Posted: 15 days ago
Newport Pagnell
Recruitment Genius Ltd
Salary: £16000 - £22000 per annum
Posted: 10 days ago
High Wycombe
Hays West And Wales
Salary: £18000.00 - £24000.00 per annum + Benefits
Posted: 15 days ago
Poole
Spectrum IT
Salary: £16000 - £20000 per annum
Posted: 11 days ago
Peterborough
greywood
Salary: £16000 - £22000 per annum + Benefits
Posted: 16 days ago
Letchworth Garden City
Deerfoot IT Resources Ltd
Salary: £20000 - £22000 per annum
Posted: 24 days ago
West Sussex
greywood
Salary: £20000 - £24000 per annum + Benefits
Posted: 26 days ago
City Of London
HFG
Salary: £25000 - £35000 per annum
Posted: 12 days ago
City, London
BlackRock
Salary: Competitive salary and benefits
Posted: 7 days ago
Croydon
Recruitment Revolution Limited
Salary: c£20,000 - £25,000 + Excellent Company Benefits
Posted: 16 days ago