The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 12 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
12 Feb 2016
Same period 2015 Same period 2014
First Line Support
Rank 425 436 476
Rank change year-on-year
+11 +40
Permanent jobs requiring a 1st Line Support 617 623 514
As % of all permanent IT jobs located in England 0.65% 0.63% 0.52%
As % of the Job Titles category 0.68% 0.65% 0.54%
Number of salaries quoted 579 575 473
Average salary £21,500 £21,000 £21,000
Average salary % change year-on-year
+2.38% -
90% offered a salary of more than £17,500 £17,000 £17,500
10% offered a salary of more than £28,000 £26,000 £27,500
UK excluding London average salary £20,500 £20,000 £20,000
% change year-on-year
+2.50% -
1st Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
90816 95785 94380
As % of all permanent IT jobs located in England 96.15% 96.49% 96.28%
Number of salaries quoted 77032 80058 76663
Average salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

1st Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in England

1st Line Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the England region.

1st Line Support Salary Trend in England

1st Line Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 1st Line Support across the England region over the 3 months to 12 February 2016.

1st Line Support Salary Histogram in England

1st Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the England region over the 3 months to 12 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +33 201 £24,000 - 16
South East -12 201 £20,816 +1.54% 27
East of England +9 67 £23,000 +12.19% 10
North West +24 41 £19,000 -2.56% 7
South West -7 33 £18,500 -2.63% 9
Yorkshire +3 32 £20,000 +5.26% 12
West Midlands -11 29 £21,000 +9.09% 5
East Midlands -14 12 £20,000 +2.56% 5
North East - 1 £19,500 - 1
1st Line Support
UK

1st Line Support
Top 30 Related IT Skills in England

For the 6 months to 12 February 2016, IT jobs across the England region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 727 (59.98%) Windows
2 563 (46.45%) Microsoft
3 502 (41.42%) Active Directory
4 381 (31.44%) MS Office
5 315 (25.99%) MS Excel
6 288 (23.76%) Windows 7
7 245 (20.21%) ITIL
8 209 (17.24%) Windows Server
9 172 (14.19%) Windows XP
9 172 (14.19%) SLA
9 172 (14.19%) Citrix
10 153 (12.62%) MS Exchange
11 146 (12.05%) Windows 8
12 124 (10.23%) VMware
13 123 (10.15%) Finance
14 120 (9.90%) TCP/IP
15 117 (9.65%) Microsoft Certification
16 108 (8.91%) Service Management
17 102 (8.42%) Degree
18 95 (7.84%) Office 365
19 88 (7.26%) Firewall
20 86 (7.10%) SQL
21 83 (6.85%) VMware Infrastructure
22 80 (6.60%) Windows Server 2008
23 76 (6.27%) DNS
24 72 (5.94%) Blackberry
25 69 (5.69%) Linux
26 68 (5.61%) Windows Server 2003
27 64 (5.28%) CRM
28 61 (5.03%) Law

1st Line Support
Top Related IT Skills in England by Category

For the 6 months to 12 February 2016, IT jobs across the England region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 153 (12.62%) MS Exchange
2 49 (4.04%) Exchange Server 2003
3 41 (3.38%) Exchange Server 2010
4 37 (3.05%) Exchange Server 2013
5 28 (2.31%) SharePoint
6 27 (2.23%) Blackberry Enterprise Server
7 25 (2.06%) Exchange Server 2007
8 23 (1.90%) Skype for Business
9 15 (1.24%) IBM Notes
10 7 (0.58%) IIS
11 5 (0.41%) CMS
12 2 (0.17%) SharePoint 2013
13 1 (0.083%) BizTalk Server
13 1 (0.083%) Confluence
13 1 (0.083%) NetWeaver
13 1 (0.083%) WordPress
Applications
1 381 (31.44%) MS Office
2 315 (25.99%) MS Excel
3 11 (0.91%) MS PowerPoint
4 9 (0.74%) MS Visio
5 1 (0.083%) Adobe Creative Suite
5 1 (0.083%) AutoCAD
5 1 (0.083%) MS Project
5 1 (0.083%) Photoshop
5 1 (0.083%) Spreadsheet
Business Applications
1 23 (1.90%) Dynamics CRM
2 3 (0.25%) Payment Gateway
2 3 (0.25%) Remedy ITSM
3 2 (0.17%) Dynamics AX
4 1 (0.083%) Dynamics NAV
4 1 (0.083%) ION MarketView
4 1 (0.083%) SAP Business One
4 1 (0.083%) SAP Oil and Gas
Cloud Services
1 95 (7.84%) Office 365
2 6 (0.50%) Cloud Computing
3 5 (0.41%) Google Apps
4 4 (0.33%) Dropbox
5 3 (0.25%) Amazon AWS
5 3 (0.25%) Mimecast
6 1 (0.083%) Microsoft Azure
Communications & Networking
1 120 (9.90%) TCP/IP
2 88 (7.26%) Firewall
3 76 (6.27%) DNS
4 60 (4.95%) Internet
5 57 (4.70%) WAN
6 54 (4.46%) VPN
7 49 (4.04%) DHCP
7 49 (4.04%) LAN
7 49 (4.04%) VoIP
8 22 (1.82%) IP Telephony
9 18 (1.49%) SAN
10 16 (1.32%) Wireless
11 11 (0.91%) SSL
12 10 (0.83%) Remote Desktop
12 10 (0.83%) Wi-Fi
13 9 (0.74%) Extranet
13 9 (0.74%) Unified Communications
14 8 (0.66%) Ethernet
15 6 (0.50%) VLAN
15 6 (0.50%) xDSL
Database & Business Intelligence
1 52 (4.29%) SQL Server
2 14 (1.16%) MySQL
3 7 (0.58%) Crystal Reports
4 6 (0.50%) SQL Server 2008
4 6 (0.50%) SQL Server 2012
5 4 (0.33%) SQL Server 2014
6 3 (0.25%) SQL Server 2000
7 2 (0.17%) PostgreSQL
8 1 (0.083%) BusinessObjects
8 1 (0.083%) MS Access
8 1 (0.083%) SAP BI
8 1 (0.083%) SAP BW
8 1 (0.083%) SQL Server Reporting Services
Development Applications
1 8 (0.66%) JIRA
2 2 (0.17%) AdminStudio
2 2 (0.17%) SQL Server Management Studio (SSMS)
2 2 (0.17%) Yeoman
3 1 (0.083%) Visual Studio
General
1 123 (10.15%) Finance
2 61 (5.03%) Law
3 42 (3.47%) Legal
4 31 (2.56%) Retail
5 23 (1.90%) Telecoms
6 18 (1.49%) German Language
7 14 (1.16%) Banking
8 10 (0.83%) Manufacturing
9 9 (0.74%) Marketing
10 8 (0.66%) Games
11 5 (0.41%) Advertising
11 5 (0.41%) French Language
12 4 (0.33%) Electronics
12 4 (0.33%) Investment Banking
12 4 (0.33%) Publishing
13 3 (0.25%) Automotive
13 3 (0.25%) Pharmaceutical
14 2 (0.17%) Back Office
14 2 (0.17%) Billing
14 2 (0.17%) Financial Institution
Libraries, Frameworks & Software Standards
1 21 (1.73%) .NET
2 16 (1.32%) HTML
3 11 (0.91%) XML
4 10 (0.83%) ASP.NET
5 7 (0.58%) CSS
5 7 (0.58%) FIX Protocol
5 7 (0.58%) jQuery
6 6 (0.50%) Silverlight
7 5 (0.41%) Web Services
8 3 (0.25%) COM
9 2 (0.17%) EDI
9 2 (0.17%) LAMP
9 2 (0.17%) XMPP
10 1 (0.083%) Ajax
10 1 (0.083%) HTML5
10 1 (0.083%) JSON
10 1 (0.083%) SAP Basis
10 1 (0.083%) SAP PI
10 1 (0.083%) SAP XI
10 1 (0.083%) XSLT
Miscellaneous
1 72 (5.94%) Blackberry
2 56 (4.62%) Analytical Skills
3 35 (2.89%) Computer Science
4 32 (2.64%) Management Information System
5 31 (2.56%) Driving Licence
6 24 (1.98%) EPoS
7 21 (1.73%) iPad
8 14 (1.16%) Mathematics
9 13 (1.07%) iPhone
10 12 (0.99%) Video Conferencing
11 10 (0.83%) Data Centre
11 10 (0.83%) Economics
12 9 (0.74%) Fintech
13 4 (0.33%) Clustering
13 4 (0.33%) Data Structures
13 4 (0.33%) Mainframe
13 4 (0.33%) Mobile App
14 3 (0.25%) Client/Server
14 3 (0.25%) Handset
14 3 (0.25%) NHS
Operating Systems
1 727 (59.98%) Windows
2 288 (23.76%) Windows 7
3 209 (17.24%) Windows Server
4 172 (14.19%) Windows XP
5 146 (12.05%) Windows 8
6 80 (6.60%) Windows Server 2008
7 69 (5.69%) Linux
8 68 (5.61%) Windows Server 2003
9 59 (4.87%) Windows Server 2012
10 44 (3.63%) Android
11 43 (3.55%) Apple iOS
12 30 (2.48%) Windows Vista
13 22 (1.82%) Mac OS
14 21 (1.73%) Mac OS X
15 17 (1.40%) Windows 10
16 13 (1.07%) Unix
17 4 (0.33%) Windows 2000
18 2 (0.17%) AIX
18 2 (0.17%) CentOS
18 2 (0.17%) Debian
Processes & Methodologies
1 245 (20.21%) ITIL
2 108 (8.91%) Service Management
3 64 (5.28%) CRM
4 57 (4.70%) Incident Management
5 38 (3.14%) ITSM
5 38 (3.14%) Service Delivery
6 27 (2.23%) Time Management
7 26 (2.15%) Coaching
8 23 (1.90%) E-Commerce
9 22 (1.82%) Problem Management
10 21 (1.73%) Disaster Recovery
11 20 (1.65%) Mentoring
12 18 (1.49%) Business Continuity
13 17 (1.40%) Document Management
13 17 (1.40%) Logistics
14 16 (1.32%) Change Management
15 15 (1.24%) High Availability
15 15 (1.24%) Project Management
16 14 (1.16%) Data Protection
17 13 (1.07%) ERP
Programming Languages
1 86 (7.10%) SQL
2 29 (2.39%) C
3 17 (1.40%) C#
4 12 (0.99%) JavaScript
5 10 (0.83%) PowerShell
6 6 (0.50%) VB
7 4 (0.33%) Java
7 4 (0.33%) PHP
7 4 (0.33%) T-SQL
8 3 (0.25%) VBA
9 2 (0.17%) VB.NET
10 1 (0.083%) ABAP
10 1 (0.083%) C++
10 1 (0.083%) Python
10 1 (0.083%) R
10 1 (0.083%) VBScript
Qualifications
1 117 (9.65%) Microsoft Certification
2 102 (8.42%) Degree
3 56 (4.62%) MCP
4 50 (4.13%) MCSE
5 38 (3.14%) Cisco Certification
6 36 (2.97%) ITIL Certification
7 35 (2.89%) MCSA
8 32 (2.64%) CCNA
8 32 (2.64%) Security Cleared
9 27 (2.23%) MCITP
10 25 (2.06%) SC Cleared
11 24 (1.98%) A+ Certification
11 24 (1.98%) MCDST
12 13 (1.07%) MCTS
13 12 (0.99%) MOS
14 10 (0.83%) HNC
15 8 (0.66%) ACTC
15 8 (0.66%) ITIL Foundation Certificate
15 8 (0.66%) Network+ Certification
16 6 (0.50%) HND
Quality Assurance & Compliance
1 172 (14.19%) SLA
2 10 (0.83%) ISO/IEC 27001
3 2 (0.17%) PCI DSS
4 1 (0.083%) COBIT
4 1 (0.083%) DICOM
4 1 (0.083%) QA
System Software
1 502 (41.42%) Active Directory
2 83 (6.85%) VMware Infrastructure
3 52 (4.29%) Hyper-V
4 27 (2.23%) Terminal Server
5 22 (1.82%) XenApp
6 10 (0.83%) Terminal Services
6 10 (0.83%) XenDesktop
7 6 (0.50%) VMware ESX
8 4 (0.33%) Microsoft App-V
8 4 (0.33%) vSphere
9 2 (0.17%) VMware ESXi
10 1 (0.083%) VMware Server
10 1 (0.083%) XenServer
Systems Management
1 18 (1.49%) Backup Exec
2 17 (1.40%) SCCM
3 10 (0.83%) DameWare
3 10 (0.83%) SCOM
4 8 (0.66%) Microsoft Data Protection Manager
5 7 (0.58%) Norton AntiVirus
6 3 (0.25%) Cisco CUCM
6 3 (0.25%) Tivoli
6 3 (0.25%) WSUS
7 2 (0.17%) SCVMM
8 1 (0.083%) AirWatch
8 1 (0.083%) Nagios
8 1 (0.083%) Tivoli Storage Manager
Vendors
1 563 (46.45%) Microsoft
2 172 (14.19%) Citrix
3 124 (10.23%) VMware
4 53 (4.37%) Cisco
5 48 (3.96%) Apple
6 38 (3.14%) Avaya
7 29 (2.39%) iManage
8 25 (2.06%) HP
9 23 (1.90%) Remedy
10 20 (1.65%) SAP
11 19 (1.57%) AppSense
12 18 (1.49%) Dell
13 17 (1.40%) Symantec
14 15 (1.24%) Lotus
15 14 (1.16%) ServiceNow
16 10 (0.83%) SonicWALL
17 9 (0.74%) Adobe
18 8 (0.66%) Oracle
19 7 (0.58%) Google
19 7 (0.58%) Interwoven
Milton Keynes, Buckinghamshire
Senitor Associates
Salary: £26000 per annum + Benfits
Posted: 3 hours ago
Poole, Dorset
Spectrum IT Recruitment (South) Ltd
Salary: £15000 - £17000 per annum + benefits
Posted: 3 hours ago
Newcastle Upon Tyne, Tyne and Wear
EasyWebRecruitment.com
Salary: £16k - £18k
Posted: 3 hours ago
West Sussex
ARC IT Recruitment Ltd
Salary: £20000 - £25000 Per Annum
Posted: 3 hours ago
Castleford, West Yorkshire
Searchability
Posted: 4 hours ago
Chester, Cheshire
HAYS INFORMATION TECHNOLOGY
Salary: £20000.00 - £25000.00 per annum
Posted: 20 hours ago
Dartford, Kent
Senitor Associates
Salary: £23000 per annum
Posted: 21 hours ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: From £25,000 to £35,000 per annum
Posted: 21 hours ago
West London
Verticality Ltd
Salary: £28000 per annum, Benefits Bonus, Oncall (not immediate), Overtime
Posted: 21 hours ago
Oxford, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: £35,000 per annum
Posted: 23 hours ago
Witney, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £27,000 per annum + Training + Career progression
Posted: 23 hours ago
Gainsborough, Lincolnshire
EasyWebRecruitment.com
Salary: £19,000-20,000 per annum
Posted: 23 hours ago
Warrington, Cheshire
Foresight Recruitment Solutions Ltd
Salary: From £18,000 to £21,000 per annum
Posted: Yesterday
Camberley, Surrey
Austin Fraser
Salary: £20000.00 - £25000.00 per annum + Excellent benefits
Posted: Yesterday
Southampton, Hampshire
Global Technology Solutions Ltd
Salary: £16000 - £20000 per annum + pension, BUPA
Posted: Yesterday
Egham, Surrey
Global Technology Solutions Ltd
Salary: £19000 - £24000 per annum + Benefits
Posted: Yesterday
Chippenham, Wiltshire
Global Technology Solutions Ltd
Salary: £22000 - £23000 per annum + Benefits
Posted: Yesterday
Redruth, Cornwall
Global Technology Solutions Ltd
Salary: £17000 per annum
Posted: Yesterday
Bristol, Avon
Novate IT Ltd
Salary: £18000.00 - £22000.00 per annum + benefits
Posted: Yesterday
Witney, Oxfordshire
MARS Technical Recruitment
Salary: From £18,000 to £21,000 per annum
Posted: Yesterday
Northampton, Northamptonshire
Erin Associates
Salary: £18000 - £22000 per annum + Benefits , 25 days Holiday
Posted: Yesterday
City, London
Dunsdon Rose
Salary: From £18,000 to £25,000 per annum Bonus + Benefits package
Posted: Yesterday
Billericay, Essex
Ground Control
Salary: Competitive salary plus excellent package
Posted: Yesterday
Macclesfield, Cheshire
Adria Solutions Ltd
Salary: £18000 - £20000 per annum + Benefits
Posted: 2 days ago
West Sussex
ARC IT Recruitment Ltd
Salary: 25000
Posted: 2 days ago
Berkshire
HAYS INFORMATION TECHNOLOGY
Salary: £19000 - £22000 per annum + Benefits (1 year FTC)
Posted: 2 days ago
Liverpool, Merseyside
Oscar
Salary: £15000 - £17000 per annum
Posted: 2 days ago
Oxford, Oxfordshire
Redrock Consulting Ltd
Salary: £14000 - £17000 per annum + Excellent Benfits & Development
Posted: 2 days ago
Oxford, Oxfordshire
Senitor Associates
Salary: £18000 per annum + Benefits
Posted: 2 days ago
Staffordshire
Greywood Associates Limited
Salary: £17000 - £19000 per annum + Benefits
Posted: 3 days ago