The statistics below represent IT jobs advertised across the England region that had 1st Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 10 December 2016 with a comparison to same period over 2 years.

3 months to
10 Dec 2016
Same period 2015 Same period 2014
First Line Support
Rank 466 456 395
Rank change year-on-year
-10 -61
Permanent jobs requiring a 1st Line Support 476 582 769
As % of all permanent IT jobs located in England 0.57% 0.59% 0.72%
As % of the Job Titles category 0.59% 0.61% 0.75%
Number of salaries quoted 428 526 720
Median salary £22,000 £22,000 £20,500
Median salary % change year-on-year
- +7.31%
90% offered a salary of more than £17,850 £18,000 £17,000
10% offered a salary of more than £30,000 £27,500 £26,000
UK excluding London median salary £21,000 £20,750 £19,500
% change year-on-year
+1.20% +6.41%
1st Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
81095 95808 102984
As % of all permanent IT jobs located in England 96.50% 96.64% 96.62%
Number of salaries quoted 67904 80693 85946
Median salary £47,500 £45,000 £45,000
Median salary % change year-on-year
+5.55% -
90% offered a salary of more than £27,500 £27,500 £26,000
10% offered a salary of more than £75,000 £69,000 £70,000
UK excluding London median salary £41,500 £41,000 £40,000
% change year-on-year
+1.21% +2.50%

1st Line Support
Jobs Demand Trend in England

The demand trend of job ads across the England region that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in England

1st Line Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the England region.

1st Line Support Salary Trend in England

1st Line Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 1st Line Support across the England region over the 3 months to 10 December 2016.

1st Line Support Salary Histogram in England

1st Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the England region over the 3 months to 10 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +16 156 £21,500 +2.38% 16
London +14 139 £25,000 +4.16% 7
Yorkshire +65 62 £21,250 +15.48% 7
North West -34 33 £19,000 -8.43% 4
East of England +10 27 £21,250 -7.60% 8
West Midlands -29 26 £20,750 -1.19% 5
South West +3 16 £19,250 -1.28%
East Midlands 0 12 £20,500 -4.65% 1
North East - 5 £20,000 - 1
1st Line Support
UK

1st Line Support Skill Set
Top 30 Related IT Skills in England

For the 6 months to 10 December 2016, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring 1st Line Support in the job title.

1 680 (66.93%) Windows
2 495 (48.72%) Active Directory
3 478 (47.05%) Microsoft
4 313 (30.81%) MS Office
5 280 (27.56%) MS Excel
6 262 (25.79%) ITIL
7 253 (24.90%) Windows 7
8 175 (17.22%) Windows Server
9 158 (15.55%) MS Exchange
10 135 (13.29%) SLA
11 125 (12.30%) Windows 8
12 122 (12.01%) VMware
13 111 (10.93%) Windows XP
14 102 (10.04%) Citrix
15 94 (9.25%) SQL
16 91 (8.96%) Finance
17 89 (8.76%) TCP/IP
18 83 (8.17%) Windows Server 2008
19 81 (7.97%) Degree
20 80 (7.87%) Office 365
21 77 (7.58%) Linux
21 77 (7.58%) Windows 10
22 76 (7.48%) Firewall
22 76 (7.48%) VMware Infrastructure
23 75 (7.38%) Apple
24 73 (7.19%) Microsoft Certification
24 73 (7.19%) Cisco
25 66 (6.50%) WAN
26 63 (6.20%) Windows Server 2012
27 62 (6.10%) Incident Management

1st Line Support Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 158 (15.55%) MS Exchange
2 37 (3.64%) Skype for Business
3 26 (2.56%) Exchange Server 2003
4 23 (2.26%) Exchange Server 2010
4 23 (2.26%) SharePoint
5 21 (2.07%) Exchange Server 2013
6 14 (1.38%) Exchange Server 2007
7 13 (1.28%) IIS
8 8 (0.79%) IBM Notes
9 5 (0.49%) SharePoint 2010
10 1 (0.098%) Apache
10 1 (0.098%) Blackberry Enterprise Server
10 1 (0.098%) CMS
10 1 (0.098%) GroupWise
10 1 (0.098%) IBM Domino
10 1 (0.098%) JBoss
10 1 (0.098%) Sitecore CMS
10 1 (0.098%) Umbraco
10 1 (0.098%) WordPress
Applications
1 313 (30.81%) MS Office
2 280 (27.56%) MS Excel
3 12 (1.18%) MS PowerPoint
4 3 (0.30%) MS Visio
5 2 (0.20%) Acrobat
5 2 (0.20%) InfoPath
5 2 (0.20%) MS Project
6 1 (0.098%) Photoshop
6 1 (0.098%) Spreadsheet
Business Applications
1 5 (0.49%) Dynamics CRM
1 5 (0.49%) SAP Oil and Gas
2 2 (0.20%) Dynamics NAV
3 1 (0.098%) SAP BPC
Cloud Services
1 80 (7.87%) Office 365
2 8 (0.79%) Dropbox
3 2 (0.20%) G Suite
4 1 (0.098%) Amazon AWS
4 1 (0.098%) Google Drive
4 1 (0.098%) Mimecast
4 1 (0.098%) SaaS
Communications & Networking
1 89 (8.76%) TCP/IP
2 76 (7.48%) Firewall
3 66 (6.50%) WAN
4 62 (6.10%) LAN
5 61 (6.00%) VoIP
6 59 (5.81%) DNS
7 56 (5.51%) VPN
8 48 (4.72%) DHCP
9 42 (4.13%) Internet
10 35 (3.44%) SAN
11 20 (1.97%) Remote Desktop
12 17 (1.67%) Wireless
13 12 (1.18%) FTP
13 12 (1.18%) Skype
14 9 (0.89%) IP Telephony
14 9 (0.89%) NAS
14 9 (0.89%) Network Security
15 7 (0.69%) Wi-Fi
16 6 (0.59%) ADSL
16 6 (0.59%) SMTP
Database & Business Intelligence
1 42 (4.13%) SQL Server
2 12 (1.18%) SQL Server 2008
3 10 (0.98%) MySQL
4 8 (0.79%) SQL Server 2005
5 5 (0.49%) Crystal Reports
6 4 (0.39%) SQL Server 2000
6 4 (0.39%) SQL Server 2012
7 2 (0.20%) MS Access
7 2 (0.20%) Oracle Database
7 2 (0.20%) Oracle Reports
7 2 (0.20%) Relational Database
8 1 (0.098%) Data Mining
8 1 (0.098%) DB2
8 1 (0.098%) FileMaker
8 1 (0.098%) PostgreSQL
8 1 (0.098%) RDBMS
8 1 (0.098%) SAP BW
8 1 (0.098%) SQL Server 2014
8 1 (0.098%) SQL Server Reporting Services
Development Applications
1 3 (0.30%) JIRA
2 1 (0.098%) Eclipse
2 1 (0.098%) ProC
General
1 91 (8.96%) Finance
2 39 (3.84%) Telecoms
3 24 (2.36%) Law
4 20 (1.97%) Banking
5 19 (1.87%) Marketing
6 18 (1.77%) German Language
6 18 (1.77%) Legal
7 16 (1.57%) French Language
8 14 (1.38%) Retail
9 10 (0.98%) Front Office
9 10 (0.98%) Manufacturing
10 9 (0.89%) Games
10 9 (0.89%) Spanish Language
11 8 (0.79%) Advertising
11 8 (0.79%) Back Office
12 7 (0.69%) Electronics
13 5 (0.49%) Swedish Language
14 4 (0.39%) Financial Institution
15 3 (0.30%) Japanese Language
16 2 (0.20%) Dutch Language
Libraries, Frameworks & Software Standards
1 24 (2.36%) XML
2 22 (2.17%) .NET
3 17 (1.67%) HTML
4 16 (1.57%) Web Services
5 11 (1.08%) CSS
6 9 (0.89%) ASP.NET
6 9 (0.89%) EDI
6 9 (0.89%) SOAP
7 6 (0.59%) XSL
8 5 (0.49%) XSLT
9 2 (0.20%) COM
9 2 (0.20%) CSS3
9 2 (0.20%) LAMP
9 2 (0.20%) OLE
9 2 (0.20%) XMPP
10 1 (0.098%) DHTML
10 1 (0.098%) FIX Protocol
10 1 (0.098%) Middleware
Miscellaneous
1 39 (3.84%) Blackberry
2 33 (3.25%) iPad
3 31 (3.05%) Analytical Skills
4 30 (2.95%) Computer Science
5 22 (2.17%) Data Centre
6 21 (2.07%) Smartphone
7 19 (1.87%) Video Conferencing
8 17 (1.67%) iPhone
9 16 (1.57%) Driving Licence
10 13 (1.28%) User Experience
11 12 (1.18%) Management Information System
12 11 (1.08%) Virtual Team
13 10 (0.98%) Mathematics
13 10 (0.98%) NHS
14 9 (0.89%) Client/Server
14 9 (0.89%) EPoS
14 9 (0.89%) Handset
15 7 (0.69%) Mobile Computing
16 6 (0.59%) Replication
17 5 (0.49%) Thin Client
Operating Systems
1 680 (66.93%) Windows
2 253 (24.90%) Windows 7
3 175 (17.22%) Windows Server
4 125 (12.30%) Windows 8
5 111 (10.93%) Windows XP
6 83 (8.17%) Windows Server 2008
7 77 (7.58%) Linux
7 77 (7.58%) Windows 10
8 63 (6.20%) Windows Server 2012
9 48 (4.72%) Windows Server 2003
10 39 (3.84%) Mac OS X
11 26 (2.56%) Mac OS
12 22 (2.17%) Unix
13 19 (1.87%) Apple iOS
14 14 (1.38%) Android
15 7 (0.69%) VMS
16 6 (0.59%) Red Hat Enterprise Linux
16 6 (0.59%) Windows Mobile
16 6 (0.59%) Windows Vista
17 3 (0.30%) Solaris
Processes & Methodologies
1 262 (25.79%) ITIL
2 62 (6.10%) Incident Management
2 62 (6.10%) Service Delivery
3 59 (5.81%) Service Management
4 48 (4.72%) Time Management
5 25 (2.46%) CRM
6 24 (2.36%) ITSM
7 20 (1.97%) Change Control
7 20 (1.97%) Ticket Management
8 19 (1.87%) Problem Management
8 19 (1.87%) Root Cause Analysis
9 18 (1.77%) Continuous Improvement
10 16 (1.57%) Case Management
10 16 (1.57%) Change Management
10 16 (1.57%) E-Commerce
11 15 (1.48%) Asset Management
11 15 (1.48%) ITIL V3
12 13 (1.28%) Coaching
13 12 (1.18%) Mobile Device Management
13 12 (1.18%) Trend Analysis
Programming Languages
1 94 (9.25%) SQL
2 16 (1.57%) C
3 14 (1.38%) JavaScript
4 9 (0.89%) C#
5 8 (0.79%) VB
6 5 (0.49%) Java
7 4 (0.39%) PowerShell
7 4 (0.39%) T-SQL
8 3 (0.30%) VBScript
9 1 (0.098%) Google Apps Script
9 1 (0.098%) PHP
9 1 (0.098%) Tcl
9 1 (0.098%) VB.NET
9 1 (0.098%) VBA
Qualifications
1 81 (7.97%) Degree
2 73 (7.19%) Microsoft Certification
3 40 (3.94%) Cisco Certification
4 39 (3.84%) CCNA
5 34 (3.35%) MCSE
6 29 (2.85%) MCITP
7 25 (2.46%) SC Cleared
7 25 (2.46%) Security Cleared
8 24 (2.36%) ITIL Certification
9 23 (2.26%) MCP
10 14 (1.38%) Network+ Certification
11 13 (1.28%) A+ Certification
12 10 (0.98%) CCNP
12 10 (0.98%) HND
13 8 (0.79%) ITIL Foundation Certificate
14 7 (0.69%) MCTS
15 6 (0.59%) CCENT
15 6 (0.59%) MCSA
16 4 (0.39%) MCT
17 3 (0.30%) CISSP
Quality Assurance & Compliance
1 135 (13.29%) SLA
2 3 (0.30%) Data Quality
3 2 (0.20%) ISO 9001
3 2 (0.20%) ISO/IEC 27001
3 2 (0.20%) QA
4 1 (0.098%) ISO22301
System Software
1 495 (48.72%) Active Directory
2 76 (7.48%) VMware Infrastructure
3 14 (1.38%) Hyper-V
3 14 (1.38%) Microsoft Virtual Server
3 14 (1.38%) XenApp
4 7 (0.69%) Terminal Services
4 7 (0.69%) VMware Workstation
4 7 (0.69%) XenDesktop
5 6 (0.59%) Terminal Server
6 5 (0.49%) Virtual Desktop
7 4 (0.39%) Microsoft App-V
8 3 (0.30%) IMail Server
8 3 (0.30%) Sendmail
9 2 (0.20%) Virtual Servers
9 2 (0.20%) vSphere
10 1 (0.098%) BitLocker
10 1 (0.098%) NDS
10 1 (0.098%) NetIQ eDirectory
10 1 (0.098%) Virtual Machines
10 1 (0.098%) VMware ESXi
Systems Management
1 22 (2.17%) SCCM
2 8 (0.79%) Backup Exec
3 7 (0.69%) Cisco CUCM
3 7 (0.69%) Systems Management Server (SMS)
4 6 (0.59%) Nagios
5 4 (0.39%) DameWare
6 3 (0.30%) FortiGate
6 3 (0.30%) SCOM
6 3 (0.30%) Tivoli
6 3 (0.30%) Tivoli Storage Manager
7 2 (0.20%) Microsoft Data Protection Manager
7 2 (0.20%) Norton AntiVirus
7 2 (0.20%) OpenView
7 2 (0.20%) OVSD
7 2 (0.20%) Perfmon
7 2 (0.20%) ServiceCenter
8 1 (0.098%) AirWatch
8 1 (0.098%) McAfee ePO
8 1 (0.098%) SCSM
8 1 (0.098%) SCVMM
Vendors
1 478 (47.05%) Microsoft
2 122 (12.01%) VMware
3 102 (10.04%) Citrix
4 75 (7.38%) Apple
5 73 (7.19%) Cisco
6 31 (3.05%) iManage
7 25 (2.46%) HP
8 16 (1.57%) Bomgar
9 15 (1.48%) Remedy
10 14 (1.38%) Avaya
11 13 (1.28%) Sophos
12 12 (1.18%) Dell
12 12 (1.18%) Oracle
12 12 (1.18%) ServiceNow
13 11 (1.08%) SAP
14 10 (0.98%) Mitel
15 9 (0.89%) Fujitsu
16 8 (0.79%) Adobe
16 8 (0.79%) Lotus
17 7 (0.69%) Salesforce.com
Brighton, East Sussex
ARC IT Recruitment Ltd
Salary: Up to £21k + benefits
Posted: Yesterday
Horley, Surrey
Senitor Associates
Salary: £18000 - £20000 per annum + training
Posted: Yesterday
Epsom, Surrey
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Salary: £22000 - £25000 per annum
Posted: 2 days ago
Guildford, Surrey
Opus Recruitment Solutions Ltd
Salary: £10.00 - £11.00 per hour
Posted: 2 days ago
Normanton, West Yorkshire
Premier IT
Posted: 3 days ago
Telford, Shropshire
HAYS INFORMATION TECHNOLOGY
Salary: £18000.00 - £20000.00 per annum
Posted: 2 days ago
Solihull, West Midlands (County)
Owen Daniels Consultancy
Salary: Up to £23,100 per annum Up to £23,100 +benefits
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Guildford, Surrey
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Welwyn Garden City, Hertfordshire
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East London
Etech Partners
Salary: To 25K + Bens
Posted: 3 days ago
Cheadle, Cheshire
Jagger Talent
Salary: From £19,000 to £22,000 per annum Free Parking, Pension, Career Develo
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Slough, Berkshire
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Salary: £20000 - £25000 per annum + benefits
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West Molesey, Surrey
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Salary: £20000 - £24000 per annum
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Loughton, Essex
techfolk Ltd
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Diss, Norfolk
Pure Resourcing Solutions
Salary: £18000 - £20000 per annum
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Chatham, Kent
Devonshire Hayes Recruitment Specialists Ltd
Salary: From £23,000 to £26,000 per annum
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Liverpool, Merseyside
set2recruit
Salary: From £18,000 to £25,000 per annum
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Staines
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Reading, Berkshire
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London
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London
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Salary: £22k - 26k per year
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Congleton, Cheshire
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Leeds, West Yorkshire
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Northampton, Northamptonshire
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