The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
First Line Support
Rank 442 461 465
Rank change year-on-year
+19 +4
Permanent jobs requiring a 1st Line Support 551 535 457
As % of all permanent IT jobs located in England 0.54% 0.49% 0.45%
As % of the Job Titles category 0.57% 0.52% 0.48%
Number of salaries quoted 495 489 415
Average salary £21,000 £21,000 £20,000
Average salary % change year-on-year
- +5.00%
90% offered a salary of more than £17,500 £17,500 £16,500
10% offered a salary of more than £26,036 £26,250 £25,000
UK excluding London average salary £20,500 £20,000 £19,500
% change year-on-year
+2.50% +2.56%
1st Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
96460 103322 95939
As % of all permanent IT jobs located in England 94.34% 94.48% 94.28%
Number of salaries quoted 80662 85110 80222
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £26,500 £26,375
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in England

1st Line Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the England region.

1st Line Support Salary Trend in England

1st Line Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 1st Line Support across the England region over the 3 months to 31 July 2015.

1st Line Support Salary Histogram in England

1st Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the England region over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -35 190 £21,000 - 12
London +40 157 £23,000 +2.22% 13
North West +2 41 £20,000 +2.56% 8
East of England +3 40 £21,000 +5.00% 2
West Midlands +19 37 £19,000 -3.79% 7
East Midlands +18 36 £19,000 - 4
South West -18 27 £20,500 +2.50% 1
Yorkshire +12 23 £20,680 -21.21% 9
North East -10 2 £16,500 +6.89%
1st Line Support
UK

1st Line Support
Top 30 Related IT Skills in England

For the 6 months to 31 July 2015, IT jobs across the England region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 772 (66.32%) Windows
2 570 (48.97%) Active Directory
3 556 (47.77%) Microsoft
4 427 (36.68%) MS Office
5 323 (27.75%) MS Excel
6 283 (24.31%) Windows 7
7 263 (22.59%) MS Exchange
8 241 (20.70%) ITIL
9 225 (19.33%) SLA
10 192 (16.49%) Windows XP
11 184 (15.81%) Windows Server 2008
12 161 (13.83%) Citrix
13 156 (13.40%) TCP/IP
14 149 (12.80%) VMware
15 147 (12.63%) Windows 8
16 127 (10.91%) Microsoft Certification
17 118 (10.14%) Windows Server 2012
18 103 (8.85%) Windows Server 2003
19 102 (8.76%) Finance
20 96 (8.25%) Firewall
21 95 (8.16%) DNS
21 95 (8.16%) VMware Infrastructure
22 94 (8.08%) Exchange Server 2010
22 94 (8.08%) SQL
23 91 (7.82%) Linux
24 86 (7.39%) Internet
25 78 (6.70%) Degree
26 75 (6.44%) MCP
27 73 (6.27%) LAN
28 71 (6.10%) Cisco

1st Line Support
Top Related IT Skills in England by Category

For the 6 months to 31 July 2015, IT jobs across the England region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 263 (22.59%) MS Exchange
2 94 (8.08%) Exchange Server 2010
3 64 (5.50%) Exchange Server 2007
4 49 (4.21%) Exchange Server 2013
5 43 (3.69%) Exchange Server 2003
6 27 (2.32%) Blackberry Enterprise Server
7 23 (1.98%) SharePoint
8 17 (1.46%) WorkSite
9 14 (1.20%) Exchange Server 2000
10 9 (0.77%) WordPress
11 8 (0.69%) CMS
11 8 (0.69%) IIS
12 7 (0.60%) Drupal
12 7 (0.60%) Alfresco
13 5 (0.43%) IBM Notes
13 5 (0.43%) Lync
14 2 (0.17%) Apache
15 1 (0.086%) SAS
15 1 (0.086%) OpenEdge
15 1 (0.086%) Site Server
Applications
1 427 (36.68%) MS Office
2 323 (27.75%) MS Excel
3 17 (1.46%) MS PowerPoint
4 6 (0.52%) Spreadsheet
5 5 (0.43%) Adobe Creative Suite
Business Applications
1 8 (0.69%) Dynamics GP
2 5 (0.43%) Dynamics CRM
3 4 (0.34%) Remedy ITSM
4 2 (0.17%) HiPortfolio
4 2 (0.17%) SAP Payroll
5 1 (0.086%) Teamcenter
5 1 (0.086%) Infor CRM
5 1 (0.086%) Magento
5 1 (0.086%) Dynamics AX
Cloud Services
1 37 (3.18%) Office 365
2 7 (0.60%) Cloud Computing
2 7 (0.60%) Amazon AWS
3 6 (0.52%) Microsoft Azure
4 2 (0.17%) SaaS
4 2 (0.17%) Google Apps
5 1 (0.086%) Google Analytics
5 1 (0.086%) Mimecast
5 1 (0.086%) PaaS
Communications & Networking
1 156 (13.40%) TCP/IP
2 96 (8.25%) Firewall
3 95 (8.16%) DNS
4 86 (7.39%) Internet
5 73 (6.27%) LAN
6 71 (6.10%) WAN
7 69 (5.93%) VPN
8 64 (5.50%) DHCP
9 35 (3.01%) VoIP
10 23 (1.98%) SAN
11 18 (1.55%) Wireless
12 17 (1.46%) Ethernet
13 11 (0.95%) FTP
13 11 (0.95%) Broadband
14 10 (0.86%) Wi-Fi
14 10 (0.86%) iSCSI
15 8 (0.69%) ADSL
16 7 (0.60%) SSL
16 7 (0.60%) NAS
16 7 (0.60%) IP Telephony
Database & Business Intelligence
1 67 (5.76%) SQL Server
2 26 (2.23%) MySQL
3 9 (0.77%) SQL Server 2008
4 6 (0.52%) SQL Server 2000
5 5 (0.43%) Relational Database
6 4 (0.34%) SQL Server 2012
7 3 (0.26%) SQL Server 2005
8 2 (0.17%) MS Access
9 1 (0.086%) Crystal Reports
9 1 (0.086%) PostgreSQL
Development Applications
1 5 (0.43%) HP UFT
2 1 (0.086%) SQL Server Management Studio (SSMS)
General
1 102 (8.76%) Finance
2 46 (3.95%) Law
3 32 (2.75%) Legal
4 26 (2.23%) Telecoms
5 24 (2.06%) Banking
6 19 (1.63%) Retail
7 16 (1.37%) Advertising
8 15 (1.29%) Manufacturing
9 13 (1.12%) Marketing
10 9 (0.77%) Games
11 6 (0.52%) Back Office
12 4 (0.34%) Military
12 4 (0.34%) German Language
13 3 (0.26%) French Language
13 3 (0.26%) Publishing
14 2 (0.17%) General Ledger
14 2 (0.17%) Local Government
14 2 (0.17%) Electronics
14 2 (0.17%) Pharmaceutical
14 2 (0.17%) Financial Institution
Libraries, Frameworks & Software Standards
1 19 (1.63%) HTML
2 6 (0.52%) Web Services
3 5 (0.43%) XML
3 5 (0.43%) CSS
3 5 (0.43%) Application Packaging
4 4 (0.34%) ASP.NET
4 4 (0.34%) jQuery
4 4 (0.34%) X-Windows
4 4 (0.34%) .NET
5 3 (0.26%) LAMP
6 2 (0.17%) HTML5
6 2 (0.17%) CSS3
7 1 (0.086%) ASP.NET Web Forms
7 1 (0.086%) ASP.NET MVC
7 1 (0.086%) FIX Protocol
7 1 (0.086%) WCF
7 1 (0.086%) MFC
7 1 (0.086%) ADO.NET
Miscellaneous
1 66 (5.67%) Blackberry
2 52 (4.47%) Analytical Skills
3 38 (3.26%) Management Information System
4 35 (3.01%) Data Centre
5 34 (2.92%) Video Conferencing
6 31 (2.66%) iPhone
7 24 (2.06%) Mathematics
8 11 (0.95%) iPad
9 10 (0.86%) CMDB
9 10 (0.86%) FMCG
10 9 (0.77%) EPoS
11 8 (0.69%) Handset
12 7 (0.60%) NHS
13 6 (0.52%) Thin Client
13 6 (0.52%) PDA
13 6 (0.52%) Life Science
13 6 (0.52%) Fat Client
13 6 (0.52%) Mobile Computing
13 6 (0.52%) User Experience
14 5 (0.43%) Computer Science
Operating Systems
1 772 (66.32%) Windows
2 283 (24.31%) Windows 7
3 192 (16.49%) Windows XP
4 184 (15.81%) Windows Server 2008
5 147 (12.63%) Windows 8
6 118 (10.14%) Windows Server 2012
7 103 (8.85%) Windows Server 2003
8 91 (7.82%) Linux
9 45 (3.87%) Mac OS X
10 39 (3.35%) Windows Vista
11 36 (3.09%) Apple iOS
12 31 (2.66%) Android
13 27 (2.32%) Mac OS
14 25 (2.15%) UNIX
15 18 (1.55%) Windows 2000 Server
16 12 (1.03%) Red Hat Enterprise Linux
17 11 (0.95%) Ubuntu
18 10 (0.86%) AIX
19 9 (0.77%) CentOS
20 8 (0.69%) Windows 2000
Processes & Methodologies
1 241 (20.70%) ITIL
2 68 (5.84%) Service Management
3 52 (4.47%) Incident Management
4 39 (3.35%) Problem Management
5 31 (2.66%) Service Delivery
6 26 (2.23%) CRM
7 20 (1.72%) Time Management
8 15 (1.29%) E-Commerce
8 15 (1.29%) ITSM
8 15 (1.29%) Technical Architecture
9 14 (1.20%) Information Security
10 12 (1.03%) Kalman Filter
11 11 (0.95%) Data Centre Operations
11 11 (0.95%) System Testing
12 9 (0.77%) Mentoring
12 9 (0.77%) Software Testing
12 9 (0.77%) Change Management
12 9 (0.77%) Disaster Recovery
13 8 (0.69%) Migration
14 7 (0.60%) Agile Software Development
Programming Languages
1 94 (8.08%) SQL
2 42 (3.61%) C
3 14 (1.20%) PowerShell
4 7 (0.60%) PHP
4 7 (0.60%) JavaScript
5 5 (0.43%) T-SQL
5 5 (0.43%) VB
6 4 (0.34%) Python
6 4 (0.34%) C#
7 3 (0.26%) Perl
7 3 (0.26%) Ruby
7 3 (0.26%) Bash Shell
8 1 (0.086%) C++
Qualifications
1 127 (10.91%) Microsoft Certification
2 78 (6.70%) Degree
3 75 (6.44%) MCP
4 61 (5.24%) MCSE
5 55 (4.73%) MCSA
6 35 (3.01%) Security Cleared
7 31 (2.66%) CCNA
7 31 (2.66%) Cisco Certification
8 29 (2.49%) SC Cleared
9 25 (2.15%) MCITP
10 22 (1.89%) ITIL Certification
11 21 (1.80%) ITIL Foundation Certificate
12 15 (1.29%) A+ Certification
13 12 (1.03%) MCTS
14 9 (0.77%) MOS
15 5 (0.43%) HNC
15 5 (0.43%) DV Cleared
16 4 (0.34%) HND
16 4 (0.34%) VMware Certified Professional (VCP)
16 4 (0.34%) ACTC
Quality Assurance & Compliance
1 225 (19.33%) SLA
2 7 (0.60%) QA
System Software
1 570 (48.97%) Active Directory
2 95 (8.16%) VMware Infrastructure
3 31 (2.66%) Hyper-V
4 20 (1.72%) XenApp
4 20 (1.72%) Terminal Services
5 16 (1.37%) VMware ESXi
6 12 (1.03%) vSphere
7 8 (0.69%) VMware Workstation
8 6 (0.52%) VMware Server
9 5 (0.43%) Citrix Presentation Server
10 3 (0.26%) Terminal Server
11 2 (0.17%) StorNext
12 1 (0.086%) Microsoft Virtual Server
12 1 (0.086%) XenServer
12 1 (0.086%) XenDesktop
Systems Management
1 29 (2.49%) SCCM
2 23 (1.98%) Backup Exec
3 14 (1.20%) Tivoli
4 11 (0.95%) Norton AntiVirus
5 10 (0.86%) WSUS
6 8 (0.69%) ARCserve
6 8 (0.69%) cPanel
7 7 (0.60%) Plesk
8 4 (0.34%) Tivoli Storage Manager
9 3 (0.26%) SCSM
10 2 (0.17%) AirWatch
10 2 (0.17%) MAILsweeper
11 1 (0.086%) DameWare
11 1 (0.086%) LiteSpeed
11 1 (0.086%) Symantec Enterprise Vault
Vendors
1 556 (47.77%) Microsoft
2 161 (13.83%) Citrix
3 149 (12.80%) VMware
4 71 (6.10%) Cisco
5 54 (4.64%) Apple
6 34 (2.92%) HP
7 24 (2.06%) McAfee
8 22 (1.89%) Symantec
9 21 (1.80%) Oracle
10 17 (1.46%) SAP
10 17 (1.46%) Adobe
11 15 (1.29%) Remedy
12 12 (1.03%) Red Hat
13 11 (0.95%) CA
14 10 (0.86%) Macromedia
14 10 (0.86%) Bloomberg
15 9 (0.77%) Avaya
16 8 (0.69%) Salesforce.com
16 8 (0.69%) FactSet
16 8 (0.69%) SimCorp
Runcorn, Cheshire
Oscar Associates (UK) Ltd
Salary: £18000 - £19000 per annum
Posted: 15 hours ago
Folkestone, Kent
AWD Recruitment
Salary: £17,000 - £19,500 + Benefits
Posted: 16 hours ago
Peterborough, Cambridgeshire
Anderson Lamb
Salary: Up to £20,000 per annum Plus benefits
Posted: 18 hours ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £22,000 per annum plus on-call Allowance + benefits
Posted: Yesterday
Barnet, Hertfordshire
Asset Resourcing Ltd
Salary: £20000 - £25000 per annum
Posted: Yesterday
Haywards Heath, West Sussex
ARC IT Recruitment Ltd
Salary: £20000 - £25000 Per Annum
Posted: Yesterday
Birmingham, West Midlands (County)
Rizz Search & Selection
Salary: From £16,000 to £18,000 per annum
Posted: Yesterday
Redhill, Surrey
Evolution Recruitment Solutions
Salary: Circa 25000-30000
Posted: Yesterday
Hull, North Humberside
Oscar Associates (UK) Ltd
Salary: £9 - £10 per annum
Posted: Yesterday
Sutton Coldfield, West Midlands (County)
Senitor Associates
Salary: £17000 - £20000 per annum + Great Company
Posted: Yesterday
London
Global Technology Solutions Ltd
Salary: £18000 - £23000 per annum + benefits + training
Posted: 2 days ago
City, London
Harvey Nash plc
Salary: £23000 - £25000 per annum + Good benefit package
Posted: 2 days ago
Oxfordshire
Clearwater People Solutions
Salary: £20000 - £24000 Per Annum
Posted: 2 days ago
Basingstoke, Hampshire
NES IT
Salary: Good salary
Posted: 3 days ago
Greater Manchester
Talent International
Salary: £16000 - £20000 per annum + excellent benefits
Posted: 3 days ago
Coventry, West Midlands (County)
HAYS INFORMATION TECHNOLOGY
Salary: £12.00 - £14.00 per hour
Posted: 3 days ago
Sutton Coldfield, West Midlands (County)
Hot Rec
Salary: £18k - 19k per year
Posted: 3 days ago
Stroud, Gloucestershire
Searchability
Salary: £20000 - £25000 per annum + Benefits
Posted: 4 days ago
Hull, North Humberside
ReThink Recruitment
Salary: £18000 - £25000 per annum + Benefits
Posted: 5 days ago
South West London
Ashdown IT
Salary: £26000 - £28000 per annum + Benefits
Posted: 6 days ago