The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 18 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
18 Dec 2014
Same period 2013 Same period 2012
First Line Support
Rank 380 453 473
Rank change year-on-year
+73 +20
Permanent jobs requiring a 1st Line Support 684 498 476
As % of all permanent IT jobs located in England 0.65% 0.49% 0.44%
As % of the Job Titles category 0.69% 0.51% 0.46%
Number of salaries quoted 639 447 407
Average salary £20,500 £20,750 £20,000
Average salary % change year-on-year
-1.20% +3.75%
90% offered a salary of more than £17,000 £17,000 £16,500
10% offered a salary of more than £25,000 £26,000 £25,000
UK excluding London average salary £19,500 £20,000 £19,000
% change year-on-year
-2.50% +5.26%
1st Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
99709 96961 103968
As % of all permanent IT jobs located in England 94.65% 94.70% 95.31%
Number of salaries quoted 83629 79597 90269
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in England

1st Line Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the England region.

1st Line Support Salary Trend in England

1st Line Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 1st Line Support across the England region over the 3 months to 18 December 2014.

1st Line Support Salary Histogram in England

1st Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the England region over the 3 months to 18 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +35 254 £20,000 -4.76% 16
London +68 173 £23,500 +2.17% 7
Yorkshire +26 64 £18,500 -2.63% 4
East of England -6 58 £20,500 +2.50% 4
North West +4 50 £19,750 +6.75% 13
East Midlands +21 35 £19,000 +7.04% 6
South West 0 33 £19,000 - 4
West Midlands -13 18 £19,000 +0.31% 4
1st Line Support
UK

1st Line Support
Top 30 Related IT Skills in England

For the 6 months to 18 December 2014, IT jobs across the England region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 727 (59.84%) Windows
2 569 (46.83%) Microsoft
3 486 (40.00%) Active Directory
4 457 (37.61%) MS Office
5 389 (32.02%) MS Excel
6 348 (28.64%) ITIL
7 279 (22.96%) Windows 7
8 227 (18.68%) Windows XP
9 190 (15.64%) SLA
10 158 (13.00%) Citrix
11 144 (11.85%) MS Exchange
12 136 (11.19%) TCP/IP
13 123 (10.12%) Windows Server 2008
14 119 (9.79%) VMware
15 111 (9.14%) Finance
16 110 (9.05%) Microsoft Certification
17 99 (8.15%) Internet
18 97 (7.98%) Windows Server 2003
19 95 (7.82%) MCP
19 95 (7.82%) Analytical Skills
19 95 (7.82%) Degree
20 82 (6.75%) Windows 8
21 81 (6.67%) Service Management
22 75 (6.17%) Firewall
22 75 (6.17%) SQL
22 75 (6.17%) VMware Infrastructure
23 70 (5.76%) LAN
24 69 (5.68%) WAN
25 67 (5.51%) Blackberry
25 67 (5.51%) Windows Server 2012

1st Line Support
Top Related IT Skills in England by Category

For the 6 months to 18 December 2014, IT jobs across the England region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 144 (11.85%) MS Exchange
2 45 (3.70%) SharePoint
3 39 (3.21%) Exchange Server 2003
4 34 (2.80%) Exchange Server 2007
5 32 (2.63%) IBM Notes
6 29 (2.39%) Exchange Server 2013
7 28 (2.30%) Exchange Server 2010
8 21 (1.73%) Blackberry Enterprise Server
9 8 (0.66%) SharePoint 2010
10 7 (0.58%) Lync
10 7 (0.58%) IIS
11 6 (0.49%) WorkSite
12 3 (0.25%) CMS
13 2 (0.16%) SAS
13 2 (0.16%) GroupWise
13 2 (0.16%) SharePoint Server
14 1 (0.082%) WebSphere
14 1 (0.082%) Jetty
14 1 (0.082%) Zimbra
14 1 (0.082%) Moodle
Applications
1 457 (37.61%) MS Office
2 389 (32.02%) MS Excel
3 53 (4.36%) MS PowerPoint
4 6 (0.49%) MS Visio
5 4 (0.33%) Spreadsheet
6 3 (0.25%) Photoshop
7 1 (0.082%) Adobe Illustrator
7 1 (0.082%) InDesign
Business Applications
1 6 (0.49%) Dynamics AX
2 2 (0.16%) Agresso
2 2 (0.16%) Dynamics CRM
3 1 (0.082%) SalesLogix
3 1 (0.082%) Line 100
3 1 (0.082%) Magento
3 1 (0.082%) Eikon
Cloud Services
1 18 (1.48%) Office 365
2 6 (0.49%) SaaS
3 5 (0.41%) Cloud Computing
4 4 (0.33%) Google Apps
5 2 (0.16%) PaaS
5 2 (0.16%) IaaS
Communications & Networking
1 136 (11.19%) TCP/IP
2 99 (8.15%) Internet
3 75 (6.17%) Firewall
4 70 (5.76%) LAN
5 69 (5.68%) WAN
6 63 (5.19%) VPN
7 51 (4.20%) DNS
8 32 (2.63%) DHCP
9 23 (1.89%) VoIP
10 19 (1.56%) Broadband
10 19 (1.56%) Wireless
11 12 (0.99%) IP Telephony
12 9 (0.74%) SAN
13 8 (0.66%) Cisco PIX
13 8 (0.66%) Network Security
13 8 (0.66%) Cisco ASA
14 6 (0.49%) ADSL
15 5 (0.41%) Wi-Fi
16 4 (0.33%) VLAN
17 3 (0.25%) Unified Communications
Database & Business Intelligence
1 61 (5.02%) SQL Server
2 8 (0.66%) MySQL
3 7 (0.58%) SQL Server 2008
4 6 (0.49%) SQL Server 2005
5 5 (0.41%) SQL Server 2000
5 5 (0.41%) Data Warehouse
5 5 (0.41%) Relational Database
6 4 (0.33%) SQL Server 2012
6 4 (0.33%) IBM InfoSphere
7 3 (0.25%) Crystal Reports
7 3 (0.25%) MS Access
8 2 (0.16%) SQL Server Reporting Services
9 1 (0.082%) RDBMS
9 1 (0.082%) Oracle Database
Development Applications
1 5 (0.41%) Team Foundation Server
2 4 (0.33%) SQL Server Management Studio (SSMS)
3 2 (0.16%) JIRA
General
1 111 (9.14%) Finance
2 65 (5.35%) Legal
3 32 (2.63%) Telecoms
4 30 (2.47%) Law
5 28 (2.30%) Retail
6 23 (1.89%) Advertising
6 23 (1.89%) Banking
7 12 (0.99%) Marketing
8 11 (0.91%) Manufacturing
9 9 (0.74%) German Language
10 8 (0.66%) Investment Banking
11 6 (0.49%) Multimedia
12 5 (0.41%) Pharmaceutical
13 4 (0.33%) Front Office
13 4 (0.33%) Games
13 4 (0.33%) French Language
13 4 (0.33%) Japanese Language
14 2 (0.16%) Publishing
14 2 (0.16%) Back Office
15 1 (0.082%) Financial Institution
Libraries, Frameworks & Software Standards
1 9 (0.74%) HTML
2 7 (0.58%) CSS
2 7 (0.58%) WSE
3 4 (0.33%) .NET
4 3 (0.25%) JSP
5 2 (0.16%) Flash
5 2 (0.16%) Middleware
5 2 (0.16%) LINQ
5 2 (0.16%) COM
6 1 (0.082%) Mason
6 1 (0.082%) J2EE
6 1 (0.082%) ASP.NET
Miscellaneous
1 95 (7.82%) Analytical Skills
2 67 (5.51%) Blackberry
3 27 (2.22%) Computer Science
4 21 (1.73%) Mathematics
4 21 (1.73%) Management Information System
5 18 (1.48%) EPoS
6 13 (1.07%) Thin Client
6 13 (1.07%) Fat Client
7 9 (0.74%) iPhone
8 7 (0.58%) Video Conferencing
9 5 (0.41%) Statistics
9 5 (0.41%) AS400
9 5 (0.41%) Digital Media
9 5 (0.41%) Mobile Computing
9 5 (0.41%) User Experience
10 4 (0.33%) New Media
10 4 (0.33%) iPad
11 3 (0.25%) Smartphone
11 3 (0.25%) Derivative
11 3 (0.25%) Equity Derivative
Operating Systems
1 727 (59.84%) Windows
2 279 (22.96%) Windows 7
3 227 (18.68%) Windows XP
4 123 (10.12%) Windows Server 2008
5 97 (7.98%) Windows Server 2003
6 82 (6.75%) Windows 8
7 67 (5.51%) Windows Server 2012
8 64 (5.27%) Linux
9 30 (2.47%) Windows Vista
10 25 (2.06%) Mac OS X
11 23 (1.89%) Mac OS
12 15 (1.23%) UNIX
13 14 (1.15%) Red Hat Enterprise Linux
14 13 (1.07%) CentOS
15 11 (0.91%) Windows 2000
15 11 (0.91%) SUSE
15 11 (0.91%) Debian
15 11 (0.91%) Ubuntu
16 8 (0.66%) Android
17 5 (0.41%) Apple iOS
Processes & Methodologies
1 348 (28.64%) ITIL
2 81 (6.67%) Service Management
3 60 (4.94%) CRM
4 59 (4.86%) Incident Management
5 33 (2.72%) Service Delivery
5 33 (2.72%) ITSM
6 27 (2.22%) Time Management
7 24 (1.98%) E-Commerce
8 19 (1.56%) Line Management
9 16 (1.32%) Kalman Filter
10 15 (1.23%) Change Management
11 13 (1.07%) Continuous Improvement
12 11 (0.91%) ITIL V3
12 11 (0.91%) Asset Management
13 10 (0.82%) Project Management
14 9 (0.74%) Data Entry
15 8 (0.66%) Change Control
15 8 (0.66%) Benchmarking
15 8 (0.66%) CAD
15 8 (0.66%) Business Continuity
Programming Languages
1 75 (6.17%) SQL
2 41 (3.37%) C
3 6 (0.49%) Python
4 5 (0.41%) VB
4 5 (0.41%) JavaScript
5 4 (0.33%) C#
6 3 (0.25%) Java
6 3 (0.25%) PHP
6 3 (0.25%) VBA
7 2 (0.16%) Bash Shell
7 2 (0.16%) C++
7 2 (0.16%) Perl
8 1 (0.082%) VBScript
8 1 (0.082%) Ruby
Qualifications
1 110 (9.05%) Microsoft Certification
2 95 (7.82%) MCP
2 95 (7.82%) Degree
3 55 (4.53%) MCSE
4 47 (3.87%) ITIL Foundation Certificate
5 45 (3.70%) Security Cleared
5 45 (3.70%) Cisco Certification
6 44 (3.62%) CCNA
7 38 (3.13%) A+ Certification
8 32 (2.63%) ITIL Certification
9 27 (2.22%) SC Cleared
10 26 (2.14%) MCSA
11 23 (1.89%) MCITP
12 21 (1.73%) Network+ Certification
13 15 (1.23%) CCSA
13 15 (1.23%) JNCIA
14 14 (1.15%) HND
15 11 (0.91%) MCTS
16 6 (0.49%) CCENT
17 5 (0.41%) Citrix Certification
Quality Assurance & Compliance
1 190 (15.64%) SLA
2 7 (0.58%) ISO/IEC 27001
3 5 (0.41%) ISO 9001
4 3 (0.25%) QA
4 3 (0.25%) Sarbanes-Oxley
System Software
1 486 (40.00%) Active Directory
2 75 (6.17%) VMware Infrastructure
3 21 (1.73%) XenApp
4 20 (1.65%) Hyper-V
5 15 (1.23%) Terminal Services
6 8 (0.66%) vSphere
7 7 (0.58%) VMware Server
8 6 (0.49%) Citrix Presentation Server
8 6 (0.49%) XenDesktop
9 2 (0.16%) VMware ESXi
9 2 (0.16%) MetaFrame
10 1 (0.082%) Firmware
10 1 (0.082%) VMware ESX
10 1 (0.082%) UAG
Systems Management
1 35 (2.88%) SCCM
2 13 (1.07%) Backup Exec
3 9 (0.74%) Norton AntiVirus
4 3 (0.25%) DameWare
4 3 (0.25%) WSUS
5 2 (0.16%) SCOM
5 2 (0.16%) Tivoli
5 2 (0.16%) Tivoli Storage Manager
5 2 (0.16%) Plesk
5 2 (0.16%) Cisco UCCX
5 2 (0.16%) cPanel
5 2 (0.16%) Nagios
6 1 (0.082%) Systems Management Server (SMS)
6 1 (0.082%) SolarWinds Orion
Vendors
1 569 (46.83%) Microsoft
2 158 (13.00%) Citrix
3 119 (9.79%) VMware
4 60 (4.94%) Cisco
5 43 (3.54%) HP
6 38 (3.13%) Apple
7 29 (2.39%) Lotus
8 22 (1.81%) Remedy
9 17 (1.40%) Avaya
10 15 (1.23%) Bloomberg
11 14 (1.15%) Reuters
11 14 (1.15%) Red Hat
11 14 (1.15%) Dell
12 12 (0.99%) Juniper
12 12 (0.99%) IBM
13 11 (0.91%) Sun
13 11 (0.91%) Symantec
14 10 (0.82%) McAfee
14 10 (0.82%) SAP
14 10 (0.82%) Mitel
Stoke-On-Trent, Staffordshire
Searchability.co.uk
Salary: £20000 - £25000 per annum
Posted: 12 hours ago
Peterborough, Cambridgeshire
Anderson Lamb
Salary: From £15,000 to £20,000 per annum Plus fantastic benefits
Posted: 14 hours ago
Cheshire
Chassam Contract
Salary: Up to £18,000 per annum
Posted: 19 hours ago
Woking, Surrey
Global Technology Solutions Ltd
Salary: £20000 - £24000 per annum
Posted: 21 hours ago
Wetherby, West Yorkshire
4it Recruitment Ltd
Salary: Up to £22,000 per annum
Posted: 22 hours ago
London
Learning4You
Salary: From £21,000 to £28,000 per annum
Posted: Yesterday
City, London
Harvey Nash plc
Salary: £23000 - £25000 per annum + Good benefits
Posted: Yesterday
Solihull, West Midlands (County)
Owen Daniels Consultancy
Salary: From £18,000 to £21,000 per annum £21k basic + pension + healthcare+ f
Posted: Yesterday
Wakefield, West Yorkshire
4it Recruitment Ltd
Salary: Up to £17,000 per annum
Posted: Yesterday
Warrington, Cheshire
Senitor Associates
Salary: £23000 per annum
Posted: Yesterday
Warrington, Cheshire
Senitor Associates
Salary: £16000 - £20000 per annum + Free Gym, PS4 Room, Pool Tables
Posted: Yesterday
Manchester, Lancashire
Senitor Associates
Salary: £20000 per annum + Benefits Package
Posted: Yesterday
Berkshire
Global Technology Solutions Ltd
Salary: £18500 - £19500 per annum + including shift allowance
Posted: 2 days ago
Hinckley, Leicestershire
Senitor Associates
Salary: £18000 - £22000 per annum
Posted: 2 days ago
City, London
Parallel Consulting
Salary: £18000 per annum + bonus & benefits
Posted: 2 days ago
Kettering, Northamptonshire
EXCELerate
Salary: up to £35k plus Healthcare and Pension
Posted: 2 days ago
Wellingborough, Northamptonshire
Stafford-Sharp Associates
Salary: From £16,000 to £20,000 per annum
Posted: 3 days ago
Bristol, Avon
Westek Recruitment
Salary: £18000 - £20000 per annum + Benefits Package
Posted: 3 days ago
Gloucester, Gloucestershire
G2 Recruitment Solutions Ltd.
Salary: £18k - 240k per year
Posted: 3 days ago
Derbyshire
Stott & May
Salary: £17000 Per Annum + Benefits
Posted: 3 days ago