The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 20 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
20 Oct 2014
Same period 2013 Same period 2012
First Line Support
Rank 416 469 538
Rank change year-on-year
+53 +69
Permanent jobs requiring a 1st Line Support 611 473 393
As % of all permanent IT jobs located in England 0.57% 0.47% 0.36%
As % of the Job Titles category 0.61% 0.50% 0.38%
Number of salaries quoted 571 425 344
Average salary £21,000 £20,500 £20,000
Average salary % change year-on-year
+2.43% +2.50%
90% offered a salary of more than £17,000 £16,500 £17,000
10% offered a salary of more than £26,000 £26,000 £25,000
UK excluding London average salary £20,000 £20,000 £19,000
% change year-on-year
- +5.26%
1st Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
100922 95486 103565
As % of all permanent IT jobs located in England 94.46% 94.50% 95.30%
Number of salaries quoted 83180 80190 88897
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

1st Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in England

1st Line Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the England region.

1st Line Support Salary Trend in England

1st Line Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 1st Line Support across the England region over the 3 months to 20 October 2014.

1st Line Support Salary Histogram in England

1st Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the England region over the 3 months to 20 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +35 238 £20,500 - 30
London +27 139 £23,000 +2.22% 15
North West +6 53 £19,500 +2.63% 12
Yorkshire +1 52 £19,000 - 12
East of England -18 49 £20,000 +19.40% 6
South West -9 36 £18,375 -0.67% 5
West Midlands -26 26 £20,000 +11.11% 3
East Midlands -13 17 £19,500 +9.85% 3
1st Line Support
UK

1st Line Support
Top 30 Related IT Skills in England

For the 6 months to 20 October 2014, IT jobs across the England region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 684 (59.63%) Windows
2 507 (44.20%) Microsoft
3 455 (39.67%) Active Directory
4 428 (37.31%) MS Office
5 362 (31.56%) MS Excel
6 298 (25.98%) ITIL
7 281 (24.50%) Windows 7
8 206 (17.96%) Windows XP
9 159 (13.86%) SLA
10 148 (12.90%) MS Exchange
11 141 (12.29%) TCP/IP
12 134 (11.68%) VMware
13 127 (11.07%) Citrix
14 109 (9.50%) Finance
15 108 (9.42%) Windows Server 2008
16 103 (8.98%) Windows Server 2003
17 97 (8.46%) Analytical Skills
18 96 (8.37%) Microsoft Certification
19 83 (7.24%) VMware Infrastructure
20 79 (6.89%) SQL
21 77 (6.71%) Windows 8
22 70 (6.10%) MCP
22 70 (6.10%) Linux
23 66 (5.75%) Degree
24 63 (5.49%) Service Management
25 61 (5.32%) Legal
25 61 (5.32%) Internet
26 60 (5.23%) SQL Server
27 59 (5.14%) MCSE
28 58 (5.06%) Windows Server 2012

1st Line Support
Top Related IT Skills in England by Category

For the 6 months to 20 October 2014, IT jobs across the England region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 148 (12.90%) MS Exchange
2 41 (3.57%) SharePoint
3 38 (3.31%) Exchange Server 2003
4 33 (2.88%) Exchange Server 2007
5 31 (2.70%) Exchange Server 2010
6 29 (2.53%) IBM Notes
7 22 (1.92%) Exchange Server 2013
8 20 (1.74%) Blackberry Enterprise Server
9 15 (1.31%) IIS
10 14 (1.22%) SharePoint 2010
11 8 (0.70%) Lync
12 7 (0.61%) Exchange Server 2000
13 5 (0.44%) WorkSite
14 2 (0.17%) SharePoint Server
14 2 (0.17%) WebSphere
14 2 (0.17%) SAS
14 2 (0.17%) GroupWise
14 2 (0.17%) Tomcat
15 1 (0.087%) Apache
15 1 (0.087%) Jetty
Applications
1 428 (37.31%) MS Office
2 362 (31.56%) MS Excel
3 36 (3.14%) MS PowerPoint
4 4 (0.35%) Spreadsheet
5 3 (0.26%) MS Visio
6 2 (0.17%) Photoshop
7 1 (0.087%) InDesign
Business Applications
1 9 (0.78%) Dynamics AX
2 4 (0.35%) Dynamics NAV
3 3 (0.26%) Dynamics CRM
4 2 (0.17%) Agresso
5 1 (0.087%) Maximo
5 1 (0.087%) SalesLogix
5 1 (0.087%) Line 100
5 1 (0.087%) Eikon
Cloud Services
1 16 (1.39%) Office 365
2 8 (0.70%) Google Apps
3 5 (0.44%) Cloud Computing
4 4 (0.35%) SaaS
5 3 (0.26%) Amazon AWS
6 2 (0.17%) IaaS
6 2 (0.17%) PaaS
7 1 (0.087%) Microsoft Azure
Communications & Networking
1 141 (12.29%) TCP/IP
2 61 (5.32%) Internet
3 57 (4.97%) Firewall
4 56 (4.88%) VPN
5 55 (4.80%) LAN
5 55 (4.80%) WAN
6 48 (4.18%) DNS
7 31 (2.70%) DHCP
8 23 (2.01%) VoIP
9 16 (1.39%) Wireless
10 12 (1.05%) IP Telephony
11 9 (0.78%) SAN
12 8 (0.70%) Cisco PIX
12 8 (0.70%) Cisco ASA
13 7 (0.61%) Network Security
13 7 (0.61%) Broadband
14 5 (0.44%) FTP
15 4 (0.35%) VLAN
16 3 (0.26%) Unified Communications
16 3 (0.26%) ISDN
Database & Business Intelligence
1 60 (5.23%) SQL Server
2 8 (0.70%) SQL Server 2008
3 7 (0.61%) SQL Server 2005
4 6 (0.52%) Data Warehouse
4 6 (0.52%) SQL Server 2000
5 5 (0.44%) MySQL
5 5 (0.44%) MS Access
5 5 (0.44%) SQL Server 2012
6 4 (0.35%) IBM InfoSphere
6 4 (0.35%) Relational Database
6 4 (0.35%) FileMaker
7 3 (0.26%) Crystal Reports
8 2 (0.17%) SQL Server Reporting Services
8 2 (0.17%) Oracle Database
Development Applications
1 6 (0.52%) Team Foundation Server
2 4 (0.35%) SQL Server Management Studio (SSMS)
3 2 (0.17%) JIRA
4 1 (0.087%) Hudson
General
1 109 (9.50%) Finance
2 61 (5.32%) Legal
3 35 (3.05%) Law
4 34 (2.96%) Retail
5 29 (2.53%) Banking
6 28 (2.44%) Telecoms
7 22 (1.92%) Marketing
8 16 (1.39%) Advertising
9 12 (1.05%) Manufacturing
9 12 (1.05%) German Language
10 10 (0.87%) French Language
11 8 (0.70%) Investment Banking
11 8 (0.70%) Publishing
12 7 (0.61%) Automotive
13 5 (0.44%) Multimedia
13 5 (0.44%) Japanese Language
14 3 (0.26%) Billing
14 3 (0.26%) Pharmaceutical
15 2 (0.17%) Front Office
15 2 (0.17%) Back Office
Libraries, Frameworks & Software Standards
1 10 (0.87%) HTML
2 9 (0.78%) .NET
2 9 (0.78%) CSS
3 4 (0.35%) WSE
4 3 (0.26%) LAMP
4 3 (0.26%) JSP
4 3 (0.26%) Web Services
4 3 (0.26%) ASP.NET
5 2 (0.17%) COM
5 2 (0.17%) Flash
6 1 (0.087%) Middleware
6 1 (0.087%) Mason
6 1 (0.087%) J2EE
6 1 (0.087%) XML
Miscellaneous
1 97 (8.46%) Analytical Skills
2 57 (4.97%) Blackberry
3 25 (2.18%) EPoS
4 24 (2.09%) Management Information System
5 22 (1.92%) Computer Science
6 15 (1.31%) Mathematics
7 11 (0.96%) Fat Client
7 11 (0.96%) Thin Client
8 7 (0.61%) iPhone
9 6 (0.52%) Statistics
9 6 (0.52%) Video Conferencing
10 5 (0.44%) iPad
10 5 (0.44%) AS400
10 5 (0.44%) User Experience
11 2 (0.17%) Mobile Banking
11 2 (0.17%) GIS
11 2 (0.17%) IVR
11 2 (0.17%) Smartphone
11 2 (0.17%) PDA
11 2 (0.17%) Replication
Operating Systems
1 684 (59.63%) Windows
2 281 (24.50%) Windows 7
3 206 (17.96%) Windows XP
4 108 (9.42%) Windows Server 2008
5 103 (8.98%) Windows Server 2003
6 77 (6.71%) Windows 8
7 70 (6.10%) Linux
8 58 (5.06%) Windows Server 2012
9 28 (2.44%) Mac OS X
10 25 (2.18%) Windows Vista
11 19 (1.66%) CentOS
12 17 (1.48%) Red Hat Enterprise Linux
12 17 (1.48%) Ubuntu
13 14 (1.22%) SUSE
13 14 (1.22%) Debian
14 13 (1.13%) UNIX
15 10 (0.87%) Windows 2000
15 10 (0.87%) Mac OS
16 9 (0.78%) Windows 2000 Server
17 8 (0.70%) Mac OS X Server
Processes & Methodologies
1 298 (25.98%) ITIL
2 63 (5.49%) Service Management
3 54 (4.71%) CRM
4 39 (3.40%) Incident Management
5 28 (2.44%) Service Delivery
6 26 (2.27%) ITSM
7 25 (2.18%) Time Management
8 19 (1.66%) Line Management
9 16 (1.39%) Problem Management
10 15 (1.31%) E-Commerce
11 14 (1.22%) CAD
11 14 (1.22%) Workflow
11 14 (1.22%) Kalman Filter
12 13 (1.13%) Project Management
12 13 (1.13%) Change Management
12 13 (1.13%) Software Distribution
13 12 (1.05%) Workflow Management
14 11 (0.96%) Asset Management
15 9 (0.78%) Document Management
16 8 (0.70%) Mentoring
Programming Languages
1 79 (6.89%) SQL
2 41 (3.57%) C
3 8 (0.70%) C#
4 7 (0.61%) JavaScript
4 7 (0.61%) VB
5 6 (0.52%) VBA
6 4 (0.35%) Python
6 4 (0.35%) Java
7 3 (0.26%) PHP
7 3 (0.26%) T-SQL
7 3 (0.26%) C++
8 1 (0.087%) Perl
8 1 (0.087%) VBScript
8 1 (0.087%) VB6
8 1 (0.087%) Ruby
8 1 (0.087%) PowerShell
8 1 (0.087%) Bash Shell
8 1 (0.087%) VB.NET
Qualifications
1 96 (8.37%) Microsoft Certification
2 70 (6.10%) MCP
3 66 (5.75%) Degree
4 59 (5.14%) MCSE
5 43 (3.75%) Security Cleared
6 34 (2.96%) ITIL Certification
7 33 (2.88%) Cisco Certification
7 33 (2.88%) CCNA
8 31 (2.70%) A+ Certification
9 28 (2.44%) SC Cleared
10 27 (2.35%) MCITP
11 24 (2.09%) ITIL Foundation Certificate
12 23 (2.01%) MCSA
13 12 (1.05%) MCTS
13 12 (1.05%) CCSA
13 12 (1.05%) JNCIA
14 11 (0.96%) Network+ Certification
15 6 (0.52%) MCDST
16 5 (0.44%) HND
17 3 (0.26%) SAP Certification
Quality Assurance & Compliance
1 159 (13.86%) SLA
2 9 (0.78%) ISO/IEC 27001
3 5 (0.44%) QA
4 4 (0.35%) ISO 9001
5 2 (0.17%) Sarbanes-Oxley
System Software
1 455 (39.67%) Active Directory
2 83 (7.24%) VMware Infrastructure
3 24 (2.09%) Hyper-V
4 19 (1.66%) XenApp
5 13 (1.13%) Terminal Services
6 9 (0.78%) vSphere
7 5 (0.44%) VMware ESXi
7 5 (0.44%) VMware Server
8 4 (0.35%) Kerio MailServer
9 2 (0.17%) XenDesktop
9 2 (0.17%) Citrix Presentation Server
10 1 (0.087%) UAG
10 1 (0.087%) VMware ESX
10 1 (0.087%) Firmware
10 1 (0.087%) XenServer
Systems Management
1 31 (2.70%) SCCM
2 14 (1.22%) Backup Exec
3 6 (0.52%) Norton AntiVirus
4 5 (0.44%) DameWare
5 2 (0.17%) Tivoli
5 2 (0.17%) Tivoli Storage Manager
5 2 (0.17%) Plesk
5 2 (0.17%) Cisco UCCX
5 2 (0.17%) Nagios
6 1 (0.087%) Cisco CUCM
6 1 (0.087%) FortiGate
6 1 (0.087%) Systems Management Server (SMS)
6 1 (0.087%) WSUS
6 1 (0.087%) SCOM
Vendors
1 507 (44.20%) Microsoft
2 134 (11.68%) VMware
3 127 (11.07%) Citrix
4 47 (4.10%) Cisco
5 36 (3.14%) HP
6 32 (2.79%) Apple
7 21 (1.83%) Lotus
7 21 (1.83%) Avaya
8 19 (1.66%) Remedy
9 17 (1.48%) Red Hat
10 15 (1.31%) SAP
11 14 (1.22%) IBM
12 13 (1.13%) Bloomberg
13 12 (1.05%) Reuters
14 10 (0.87%) Dell
14 10 (0.87%) Juniper
14 10 (0.87%) Oracle
14 10 (0.87%) Mitel
14 10 (0.87%) Google
15 9 (0.78%) F5
Southampton, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £18000 - £20000 per annum
Posted: 10 hours ago
Burgess Hill, West Sussex
Owen Daniels Consultancy
Salary: From £18,000 to £21,000 per annum
Posted: 15 hours ago
Cheshire
Roc Search
Salary: £17000 - £20000 per annum
Posted: 17 hours ago
Thame, Oxfordshire
Clearwater People Solutions
Salary: £22000 Per Annum
Posted: 18 hours ago
Manchester, Lancashire
Senitor Associates
Salary: £20000 per annum + Benefits Package
Posted: 19 hours ago
Claygate, Surrey
British Heart Foundation
Salary: benefits
Posted: Yesterday
Peterborough, Cambridgeshire
Yorkshire Building Society
Posted: Yesterday
Camberley, Surrey
Peopleworks
Salary: From £20,000 to £25,000 per annum £20,000 to £25,000 Negotiable + Bonu
Posted: 2 days ago
London
Learning4You
Salary: From £21,000 to £28,000 per annum
Posted: 2 days ago
Brighton, East Sussex
ARC IT Recruitment Ltd
Salary: £14000 - £18000 Per Annum
Posted: 3 days ago
Brighton, East Sussex
ARC IT Recruitment Ltd
Salary: £17000 - £20000 Per Annum
Posted: 3 days ago
Woking, Surrey
Vantage Recruitment Solutions Ltd
Salary: From £22,000 to £25,000 per annum
Posted: 3 days ago
Warrington, Cheshire
Oscar Associates (UK) Ltd
Salary: £16000 - £18000 per annum
Posted: 3 days ago
City, London
Tower Connect Ltd
Salary: From £21,000 to £25,000 per annum Plus Bonus, Excellent Benefits & rea
Posted: 3 days ago
Ipswich, Suffolk
HAYS INFORMATION TECHNOLOGY
Salary: £17000.00 - £20000.00 per annum
Posted: 3 days ago
Brighouse, West Yorkshire
Oscar Associates (UK) Ltd
Salary: £30000 - £35000 per annum + excellent benefits
Posted: 3 days ago
Maidstone, Kent
Global Technology Solutions Ltd
Salary: £18000 - £25000 per annum + benefits
Posted: 3 days ago
Sheffield, South Yorkshire
Harvey Nash plc
Salary: £16000 - £20000 per annum
Posted: 3 days ago
Leeds, West Yorkshire
Bluetownonline
Salary: £23k per year
Posted: 3 days ago