The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
First Line Support
Rank 465 456 549
Rank change year-on-year
-9 +93
Permanent jobs requiring a 1st Line Support 516 467 361
As % of all permanent IT jobs located in England 0.47% 0.47% 0.33%
As % of the Job Titles category 0.50% 0.50% 0.34%
Number of salaries quoted 469 425 324
Average salary £21,000 £20,000 £20,375
Average salary % change year-on-year
+5.00% -1.84%
90% offered a salary of more than £17,000 £16,500 £17,000
10% offered a salary of more than £27,000 £25,000 £26,100
UK excluding London average salary £20,000 £19,500 £19,500
% change year-on-year
+2.56% -
1st Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
102569 93780 105055
As % of all permanent IT jobs located in England 94.38% 94.22% 95.25%
Number of salaries quoted 83761 78507 90409
Average salary £45,000 £43,500 £42,500
Average salary % change year-on-year
+3.44% +2.35%
90% offered a salary of more than £26,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

1st Line Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in England

1st Line Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the England region.

1st Line Support Salary Trend in England

1st Line Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 1st Line Support across the England region over the 3 months to 29 August 2014.

1st Line Support Salary Histogram in England

1st Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the England region over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +51 231 £21,000 +5.00% 19
London +13 132 £23,000 - 8
East of England -15 45 £20,000 +9.58% 4
North West -30 43 £19,500 - 7
South West -22 31 £18,375 -2.00% 5
East Midlands -22 13 £19,000 +1.33% 5
Yorkshire -56 12 £19,000 - 6
West Midlands -27 8 £19,000 -1.96% 2
1st Line Support
UK

1st Line Support
Top 30 Related IT Skills in England

For the 6 months to 29 August 2014, IT jobs across the England region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 719 (65.07%) Windows
2 498 (45.07%) Active Directory
3 459 (41.54%) Microsoft
4 424 (38.37%) MS Office
5 334 (30.23%) MS Excel
6 323 (29.23%) Windows 7
7 253 (22.90%) ITIL
8 225 (20.36%) Windows XP
9 196 (17.74%) MS Exchange
10 173 (15.66%) SLA
11 150 (13.57%) TCP/IP
11 150 (13.57%) Citrix
12 134 (12.13%) VMware
13 121 (10.95%) Finance
14 118 (10.68%) Windows Server 2008
15 108 (9.77%) Windows Server 2003
16 107 (9.68%) Microsoft Certification
17 93 (8.42%) Windows 8
18 88 (7.96%) SQL
19 83 (7.51%) VMware Infrastructure
20 71 (6.43%) Linux
20 71 (6.43%) Blackberry
20 71 (6.43%) Internet
21 68 (6.15%) MCSE
22 66 (5.97%) SQL Server
23 64 (5.79%) Degree
24 63 (5.70%) Firewall
25 62 (5.61%) MCP
26 61 (5.52%) Cisco
27 57 (5.16%) Windows Server 2012

1st Line Support
Top Related IT Skills in England by Category

For the 6 months to 29 August 2014, IT jobs across the England region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 196 (17.74%) MS Exchange
2 57 (5.16%) Exchange Server 2010
3 51 (4.62%) Exchange Server 2007
4 40 (3.62%) SharePoint
5 39 (3.53%) Exchange Server 2003
6 29 (2.62%) SharePoint 2010
7 27 (2.44%) Blackberry Enterprise Server
8 24 (2.17%) IBM Notes
9 21 (1.90%) IIS
10 18 (1.63%) Exchange Server 2013
11 10 (0.90%) SharePoint 2013
12 7 (0.63%) Exchange Server 2000
13 6 (0.54%) Lync
13 6 (0.54%) WorkSite
14 5 (0.45%) GroupWise
15 4 (0.36%) Tomcat
15 4 (0.36%) WebSphere
16 3 (0.27%) Apache
16 3 (0.27%) SAS
17 1 (0.090%) Jetty
Applications
1 424 (38.37%) MS Office
2 334 (30.23%) MS Excel
3 24 (2.17%) MS PowerPoint
4 4 (0.36%) Spreadsheet
5 2 (0.18%) Final Cut Pro
6 1 (0.090%) MS Visio
6 1 (0.090%) InDesign
Business Applications
1 8 (0.72%) Dynamics AX
2 5 (0.45%) Dynamics CRM
3 4 (0.36%) SalesLogix
3 4 (0.36%) Dynamics NAV
4 2 (0.18%) Agresso
5 1 (0.090%) Maximo
5 1 (0.090%) SAP Oil and Gas
5 1 (0.090%) Line 100
5 1 (0.090%) Eikon
Cloud Services
1 12 (1.09%) Office 365
2 8 (0.72%) Google Apps
3 3 (0.27%) Cloud Computing
3 3 (0.27%) Microsoft Azure
3 3 (0.27%) Amazon AWS
4 2 (0.18%) SaaS
5 1 (0.090%) PaaS
5 1 (0.090%) IaaS
Communications & Networking
1 150 (13.57%) TCP/IP
2 71 (6.43%) Internet
3 63 (5.70%) Firewall
4 55 (4.98%) DNS
5 54 (4.89%) VPN
6 50 (4.52%) LAN
7 46 (4.16%) WAN
8 35 (3.17%) DHCP
9 28 (2.53%) VoIP
10 26 (2.35%) Wireless
11 10 (0.90%) Intranet
12 9 (0.81%) Extranet
13 8 (0.72%) Broadband
13 8 (0.72%) Cisco PIX
13 8 (0.72%) Cisco ASA
13 8 (0.72%) SAN
14 7 (0.63%) IP Telephony
14 7 (0.63%) Network Security
15 6 (0.54%) Cisco IOS
16 5 (0.45%) ADSL
Database & Business Intelligence
1 66 (5.97%) SQL Server
2 7 (0.63%) SQL Server 2008
3 6 (0.54%) Data Warehouse
4 5 (0.45%) SQL Server 2000
4 5 (0.45%) MS Access
4 5 (0.45%) SQL Server 2012
4 5 (0.45%) SQL Server 2005
5 4 (0.36%) MySQL
5 4 (0.36%) FileMaker
6 2 (0.18%) SQL Server Reporting Services
6 2 (0.18%) Crystal Reports
6 2 (0.18%) Oracle Reports
7 1 (0.090%) Oracle Database
Development Applications
1 6 (0.54%) Team Foundation Server
2 1 (0.090%) Hudson
2 1 (0.090%) Ant
2 1 (0.090%) Visual Studio
General
1 121 (10.95%) Finance
2 52 (4.71%) Legal
3 44 (3.98%) Law
4 40 (3.62%) Retail
5 33 (2.99%) Banking
6 29 (2.62%) Telecoms
7 18 (1.63%) Marketing
8 13 (1.18%) Manufacturing
9 9 (0.81%) Investment Banking
9 9 (0.81%) French Language
9 9 (0.81%) German Language
10 8 (0.72%) Japanese Language
10 8 (0.72%) Advertising
10 8 (0.72%) Automotive
11 6 (0.54%) Publishing
11 6 (0.54%) Billing
12 5 (0.45%) Mandarin Language
13 3 (0.27%) Pharmaceutical
13 3 (0.27%) Electronics
14 2 (0.18%) Back Office
Libraries, Frameworks & Software Standards
1 13 (1.18%) .NET
2 12 (1.09%) HTML
3 10 (0.90%) CSS
4 8 (0.72%) ASP.NET
5 4 (0.36%) XML
6 3 (0.27%) LAMP
6 3 (0.27%) JSP
6 3 (0.27%) Web Services
7 2 (0.18%) WSE
7 2 (0.18%) jQuery
8 1 (0.090%) Ajax
8 1 (0.090%) COM
8 1 (0.090%) J2EE
Miscellaneous
1 71 (6.43%) Blackberry
2 23 (2.08%) EPoS
2 23 (2.08%) iPad
3 22 (1.99%) Computer Science
4 19 (1.72%) Management Information System
5 17 (1.54%) Mathematics
6 14 (1.27%) iPhone
7 13 (1.18%) Video Conferencing
8 9 (0.81%) Fat Client
8 9 (0.81%) Thin Client
9 6 (0.54%) Replication
9 6 (0.54%) Statistics
10 4 (0.36%) AS400
11 3 (0.27%) Smartphone
12 2 (0.18%) IVR
12 2 (0.18%) Handset
12 2 (0.18%) Wiki
12 2 (0.18%) Social Media
12 2 (0.18%) Hedge funds
12 2 (0.18%) Enterprise Storage
Operating Systems
1 719 (65.07%) Windows
2 323 (29.23%) Windows 7
3 225 (20.36%) Windows XP
4 118 (10.68%) Windows Server 2008
5 108 (9.77%) Windows Server 2003
6 93 (8.42%) Windows 8
7 71 (6.43%) Linux
8 57 (5.16%) Windows Server 2012
9 33 (2.99%) Mac OS X
10 21 (1.90%) Windows Vista
11 16 (1.45%) Ubuntu
11 16 (1.45%) CentOS
12 14 (1.27%) Red Hat Enterprise Linux
13 13 (1.18%) SUSE
13 13 (1.18%) Debian
14 11 (1.00%) Windows 2000
14 11 (1.00%) UNIX
15 9 (0.81%) Android
15 9 (0.81%) Windows 2000 Server
15 9 (0.81%) Mac OS
Processes & Methodologies
1 253 (22.90%) ITIL
2 47 (4.25%) Incident Management
3 39 (3.53%) Service Management
4 37 (3.35%) CRM
5 21 (1.90%) Service Delivery
5 21 (1.90%) Workflow
5 21 (1.90%) Time Management
6 19 (1.72%) Problem Management
6 19 (1.72%) CAD
7 18 (1.63%) Software Distribution
8 17 (1.54%) Continuous Improvement
8 17 (1.54%) Kalman Filter
8 17 (1.54%) Workflow Management
9 15 (1.36%) ITSM
9 15 (1.36%) Change Management
10 12 (1.09%) Document Management
11 11 (1.00%) E-Commerce
11 11 (1.00%) Project Management
12 10 (0.90%) Asset Management
13 7 (0.63%) Change Control
Programming Languages
1 88 (7.96%) SQL
2 33 (2.99%) C
3 14 (1.27%) C#
4 11 (1.00%) JavaScript
5 10 (0.90%) VBA
6 6 (0.54%) Java
7 5 (0.45%) T-SQL
7 5 (0.45%) VB
7 5 (0.45%) VB.NET
8 4 (0.36%) PHP
9 3 (0.27%) VB6
10 2 (0.18%) PowerShell
11 1 (0.090%) Bash Shell
11 1 (0.090%) Ruby
11 1 (0.090%) PL/SQL
11 1 (0.090%) Python
11 1 (0.090%) Shell Script
11 1 (0.090%) Perl
11 1 (0.090%) C++
Qualifications
1 107 (9.68%) Microsoft Certification
2 68 (6.15%) MCSE
3 64 (5.79%) Degree
4 62 (5.61%) MCP
5 33 (2.99%) Security Cleared
6 32 (2.90%) CCNA
6 32 (2.90%) Cisco Certification
7 30 (2.71%) MCSA
8 29 (2.62%) A+ Certification
9 28 (2.53%) ITIL Certification
10 21 (1.90%) MCITP
11 16 (1.45%) MCTS
12 14 (1.27%) SC Cleared
13 10 (0.90%) ITIL Foundation Certificate
13 10 (0.90%) CCSA
13 10 (0.90%) JNCIA
14 9 (0.81%) Network+ Certification
15 7 (0.63%) MCDST
16 4 (0.36%) HND
17 3 (0.27%) Security+ Certification
Quality Assurance & Compliance
1 173 (15.66%) SLA
2 6 (0.54%) QA
3 5 (0.45%) ISO/IEC 27001
4 4 (0.36%) ISO 9001
System Software
1 498 (45.07%) Active Directory
2 83 (7.51%) VMware Infrastructure
3 25 (2.26%) Hyper-V
4 14 (1.27%) XenApp
4 14 (1.27%) Terminal Services
5 9 (0.81%) Terminal Server
6 6 (0.54%) vSphere
7 5 (0.45%) VMware Server
8 4 (0.36%) Kerio MailServer
9 3 (0.27%) VMware ESXi
9 3 (0.27%) XenDesktop
10 2 (0.18%) Citrix Presentation Server
11 1 (0.090%) XenServer
11 1 (0.090%) UAG
Systems Management
1 38 (3.44%) SCCM
2 15 (1.36%) Backup Exec
3 9 (0.81%) Cryoserver
4 8 (0.72%) DameWare
5 6 (0.54%) Norton AntiVirus
6 5 (0.45%) ServiceCenter
7 3 (0.27%) Cisco CUCM
7 3 (0.27%) FortiGate
7 3 (0.27%) Tivoli
8 2 (0.18%) Tivoli Storage Manager
8 2 (0.18%) Nagios
8 2 (0.18%) Plesk
8 2 (0.18%) Cisco UCCX
9 1 (0.090%) McAfee ePO
9 1 (0.090%) WSUS
Vendors
1 459 (41.54%) Microsoft
2 150 (13.57%) Citrix
3 134 (12.13%) VMware
4 61 (5.52%) Cisco
5 48 (4.34%) HP
6 25 (2.26%) Apple
7 22 (1.99%) Juniper
8 21 (1.90%) McAfee
9 19 (1.72%) Remedy
10 18 (1.63%) Avaya
10 18 (1.63%) Oracle
10 18 (1.63%) Websense
11 17 (1.54%) Mitel
12 16 (1.45%) SAP
12 16 (1.45%) Lotus
13 14 (1.27%) Red Hat
14 13 (1.18%) Dell
15 12 (1.09%) Sage
16 11 (1.00%) Symantec
16 11 (1.00%) Interwoven
York, North Yorkshire
Circle Recruitment
Salary: £15000 - £19000 per annum + Benefits
Posted: Yesterday
Bradford, West Yorkshire
Senitor Associates
Salary: £16000 per annum
Posted: Yesterday
Wigan, Lancashire
Senitor Associates
Salary: £19000 - £21000 per annum
Posted: Yesterday
Wigan, Lancashire
Senitor Associates
Salary: £21000 per annum + training
Posted: Yesterday
Birmingham, West Midlands (County)
Applause IT Innovation
Salary: £18000 - £20000 per annum
Posted: Yesterday
Surrey
Millshill Recruitment Ltd
Salary: From £20,000 to £20,000 per annum + Bens
Posted: Yesterday
Wokingham, Berkshire
EXCELerate
Salary: Up to £35,000 per annum £35k & Corporate Benefits Package
Posted: 2 days ago
York, North Yorkshire
EasyWebRecruitment.com
Salary: From £19,460 to £19,460 per annum
Posted: 2 days ago
Peterborough, Cambridgeshire
Anderson Lamb
Salary: From £15,000 to £20,000 per annum
Posted: 3 days ago
Warrington, Cheshire
Senitor Associates
Salary: £23000 per annum
Posted: 3 days ago
City, London
Redrock Consulting Ltd
Salary: £13000 - £25000 per annum + excellent training
Posted: 3 days ago
Newark, Nottinghamshire
Experis Ltd
Salary: £15000 - £18000 per annum + Shift Allowance
Posted: 3 days ago
Northamptonshire
Global Technology Solutions Ltd
Salary: £17000 - £19000 per annum
Posted: 3 days ago
Croydon, Surrey
Coal IT Services
Salary: From £24,000 to £26,000 per annum
Posted: 4 days ago
Huddersfield, West Yorkshire
Greywood Associates Limited
Salary: £16000 per annum + Benefits
Posted: 4 days ago
Wakefield, West Yorkshire
Greywood Associates Limited
Salary: £16000 per annum + Benefits
Posted: 4 days ago
Manchester, Lancashire
Senitor Associates
Salary: £21000 per annum
Posted: 4 days ago
Warrington, Cheshire
Circle Recruitment
Salary: £16000 - £18000 per annum + benefits
Posted: 5 days ago
Dorking, Surrey
Greywood Associates Limited
Salary: £18000 - £24000 per annum + excellent benefits
Posted: 5 days ago
Preston, Lancashire
Senitor Associates
Salary: £20000 per annum
Posted: 5 days ago