1st Line Support Jobs in Yorkshire

First Line Support
England > Yorkshire

The median First Line Support salary in Yorkshire is £23,000 per year according to job vacancies posted during the 6 months to 26 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
26 Apr 2024
Same period 2023 Same period 2022
Rank 171 273 260
Rank change year-on-year +102 -13 -63
Permanent jobs requiring a 1st Line Support 42 36 30
As % of all permanent jobs advertised in Yorkshire 0.73% 0.43% 0.42%
As % of the Job Titles category 0.76% 0.48% 0.43%
Number of salaries quoted 39 18 28
10th Percentile £19,500 £21,397 £19,500
25th Percentile £20,663 £22,125 £20,500
Median annual salary (50th Percentile) £23,000 £26,000 £22,438
Median % change year-on-year -11.54% +15.88% +1.99%
75th Percentile £25,250 £28,313 £25,688
90th Percentile - £28,750 £30,000
England median annual salary £25,000 £25,000 £24,000
% change year-on-year - +4.17% +9.09%

All Permanent IT Job Vacancies
Yorkshire

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Yorkshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Yorkshire with a recognized job title 5,497 7,557 6,922
% of permanent jobs with a recognized job title 95.30% 91.25% 96.35%
Number of salaries quoted 4,233 3,566 4,688
10th Percentile £27,000 £31,250 £28,250
25th Percentile £35,000 £40,000 £37,500
Median annual salary (50th Percentile) £49,500 £54,882 £50,000
Median % change year-on-year -9.81% +9.76% +5.26%
75th Percentile £65,000 £70,000 £65,000
90th Percentile £80,000 £83,750 £78,750
England median annual salary £53,500 £60,899 £60,000
% change year-on-year -12.15% +1.50% +9.09%

1st Line Support
Job Vacancy Trend in Yorkshire

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised in Yorkshire.

Job vacancy trend for 1st Line Support in Yorkshire

1st Line Support
Salary Trend in Yorkshire

3-month moving average salary quoted in jobs citing 1st Line Support in Yorkshire.

Salary trend for 1st Line Support in Yorkshire

1st Line Support
Salary Histogram in Yorkshire

Salary distribution for jobs citing 1st Line Support in Yorkshire over the 6 months to 26 April 2024.

Salary histogram for 1st Line Support in Yorkshire

1st Line Support
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the Yorkshire region over the 6 months to 26 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North Yorkshire +58 15 £24,500 +13.50% 3
West Yorkshire +68 14 £22,700 -12.69% 3
South Yorkshire +48 6 £24,500 -2.00%
East Yorkshire - 5 £23,500 -
Humberside - 2 £21,000 -
1st Line Support
England

1st Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Yorkshire

For the 6 months to 26 April 2024, 1st Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Yorkshire region featuring 1st Line Support in the job title.

1 27 (64.29%) Windows
2 25 (59.52%) Social Skills
3 24 (57.14%) Microsoft
3 24 (57.14%) Active Directory
4 20 (47.62%) Customer Service
5 16 (38.10%) Microsoft Office
6 12 (28.57%) SharePoint
6 12 (28.57%) Microsoft Excel
6 12 (28.57%) Management Information System
6 12 (28.57%) Analytical Skills
6 12 (28.57%) Problem-Solving
7 10 (23.81%) Windows 10
7 10 (23.81%) Microsoft PowerPoint
8 9 (21.43%) Incident Management
8 9 (21.43%) Microsoft 365
8 9 (21.43%) HP
8 9 (21.43%) Dell
8 9 (21.43%) Cisco
8 9 (21.43%) NetApp
8 9 (21.43%) Mimecast
8 9 (21.43%) Data Centre
8 9 (21.43%) ServiceNow
8 9 (21.43%) Proactive Monitoring
9 8 (19.05%) SQL
10 6 (14.29%) SLA
11 5 (11.90%) ITIL
11 5 (11.90%) Microsoft Exchange
11 5 (11.90%) Mathematics
11 5 (11.90%) Law
11 5 (11.90%) Windows Server

1st Line Support Skill Set
Co-occurring Skills and Capabilities in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (28.57%) SharePoint
2 5 (11.90%) Microsoft Exchange
3 1 (2.38%) CMS
Applications
1 16 (38.10%) Microsoft Office
2 12 (28.57%) Microsoft Excel
3 10 (23.81%) Microsoft PowerPoint
4 1 (2.38%) Chatbot
Cloud Services
1 9 (21.43%) Microsoft 365
1 9 (21.43%) Mimecast
2 1 (2.38%) SaaS
Communications & Networking
1 4 (9.52%) LAN
2 3 (7.14%) TCP/IP
2 3 (7.14%) Wi-Fi
3 2 (4.76%) DNS
3 2 (4.76%) Firewall
4 1 (2.38%) Intranet
4 1 (2.38%) WAN
4 1 (2.38%) Wireless
General
1 25 (59.52%) Social Skills
2 12 (28.57%) Analytical Skills
3 5 (11.90%) Law
4 2 (4.76%) Documentation Skills
4 2 (4.76%) Retail
5 1 (2.38%) Advertising
5 1 (2.38%) Telecoms
Miscellaneous
1 12 (28.57%) Management Information System
2 9 (21.43%) Data Centre
3 4 (9.52%) Driving Licence
4 3 (7.14%) Private Cloud
5 2 (4.76%) Analytical Mindset
5 2 (4.76%) Self-Motivation
6 1 (2.38%) Life Science
Operating Systems
1 27 (64.29%) Windows
2 10 (23.81%) Windows 10
3 5 (11.90%) Windows Server
4 4 (9.52%) Windows 7
4 4 (9.52%) Windows 8
5 3 (7.14%) Windows Server 2008
6 2 (4.76%) Apple iOS
7 1 (2.38%) Mac OS
Processes & Methodologies
1 20 (47.62%) Customer Service
2 12 (28.57%) Problem-Solving
3 9 (21.43%) Incident Management
3 9 (21.43%) Proactive Monitoring
4 5 (11.90%) ITIL
4 5 (11.90%) Mathematics
5 4 (9.52%) Customer Experience
6 3 (7.14%) Business Continuity
6 3 (7.14%) Cloud Security
6 3 (7.14%) Disaster Recovery
6 3 (7.14%) Service Delivery
6 3 (7.14%) Ticket Management
7 2 (4.76%) B2B
7 2 (4.76%) CRM
7 2 (4.76%) Disruptive Innovation
7 2 (4.76%) Email Filtering
7 2 (4.76%) Fintech
7 2 (4.76%) Kalman Filter
7 2 (4.76%) Process Improvement
7 2 (4.76%) Root Cause Analysis
Programming Languages
1 8 (19.05%) SQL
2 4 (9.52%) T-SQL
Qualifications
1 2 (4.76%) Microsoft Certification
2 1 (2.38%) A+ Certification
2 1 (2.38%) Degree
2 1 (2.38%) MCP
Quality Assurance & Compliance
1 6 (14.29%) SLA
2 2 (4.76%) GDPR
System Software
1 24 (57.14%) Active Directory
2 2 (4.76%) VMware Infrastructure
2 2 (4.76%) VMware Server
2 2 (4.76%) VMware Workstation
Systems Management
1 2 (4.76%) Microsoft Intune
Vendors
1 24 (57.14%) Microsoft
2 9 (21.43%) Cisco
2 9 (21.43%) Dell
2 9 (21.43%) HP
2 9 (21.43%) NetApp
2 9 (21.43%) ServiceNow
3 2 (4.76%) CrowdStrike
3 2 (4.76%) Cylance
3 2 (4.76%) VMware
4 1 (2.38%) Apple