101 to 125 of 472 Service Management Jobs in England

IT Service Desk Manager Role: To manage and own the Service Desk function of the IT Services Division within the Company To ensure the performance of IT support services to customers within contractually agreed metrics Work with all departments, and all customers on a personal basis, to ensure … excellent service delivery Responsible and accountable for the daily operational running of the service desk team of approximately 10 Engineers Skills, Knowledge and Experience: Essential: ITIL Foundation accreditation 2-3+ years of Service Desk management experience in a busy MSP environment 5+ years of Support … and technical knowledge and experience in Implementing support call resolution and completing known fix/workarounds where appropriate in order to deliver excellence in service levels Forward thinking strategic knowledge of ITIL processes, to streamline and ensure efficiency of the IT department Ability to demonstrate proven and great experience more »

Configuration analyst, this will be a crucial role for the business as you will be responsible for the accuracy and Integrity of there Configuration Management Database (CMDB). The successful candidate will take ownership of building relationships with various teams across the business to ensure the management and … optimisation of the CMDB with the aim of improving the overall IT service management capabilities. To thrive in this role you will need to possess excellent communication skills with the ability to work in a team and deliver your own initiatives. The role also involves making suggestions and … documented and followed and working with several data sources to ensure accuracy and completeness of data. You will have experience in process ownership, complex service delivery, and IT asset management Responsibilities: CMDB Configuration: Maintain and configure the CMDB schema to align with the company’s IT infrastructure, services more »

as quickly as possible. At this role level, you will: provide first-time resolution by troubleshooting and diagnosing or escalating faults (or both) to service desk managers, incident managers and problem managers to investigate and resolve coach associates and share knowledge with team colleagues Main Activities Provide IT support … adhered to by planning, managing, and maintaining workload; Observe trends in issues to help escalate issues and prioritise Maintain good working relationships with key service stakeholders, suppliers and customers to help understand their business requirements and priorities; Basic support of Microsoft Active Directory, Azure Administration, InTune and Office … Device management (Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, meeting devices and other computer and telephony equipment); Document operating procedures, standards, best practices configurations, settings, installation sequences and back-out instructions. Diagnosing and solving hardware/software faults Provide excellent inventory and asset management. more »

are on the lookout for a Head of Support Services to lead their Helpdesk operations. If you have a wealth of experience in customer service, a technical background, and a knack for building strong relationships, this could be your next role. Role Overview Build and maintain solid relationships with … customers and key stakeholders to ensure exceptional service delivery. Lead the UK support team, overseeing both Level 1 and Level 2 Helpdesk operations. Leverage your 10+ years of service and support experience to manage and improve processes. Create and document efficient operating procedures to ensure consistent team adherence … and optimize the use of service management tools. Monitor and manage Service Level Agreements (SLAs), ensuring the team has the right resources to meet or exceed customer expectations, including on-call support when needed. Act as the primary point of escalation for operational issues, working collaboratively with more »

Service Transition Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Come and join the Littlefish team! Work location: Nottingham or Sheffield (Hybrid) Salary up to … love to hear from you. The role and what youll be getting up to on a day to day basis: Littlefish is seeking a Service Transition Manager to come and join our growing Service Management team. As the Service Transition Manager, you will report into the … Service Transition Management Lead. Your main duties will include project managing the transition of services into support for one of our large customers. Ensuring that there is minimal impact to live services and the associated support processes. You will also manage the change of IT support provider for more »

Are you passionate about IT, Customer Service and enjoy a challenge? If the answer is yes, then we would love to meet you. Were looking for a Digital Support Analyst to join our existing team in our Grimsby office . As Digital Support Analyst you will be providing 1st … systems within the organisation in a customer effective manner. To provide first line support of IT and related services to internal customers within agreed service levels with a constant focus on customer service and satisfaction. What is Lincolnshire Housing partnership like to work for? Were a local housing … holiday days a year pro rata (plus bank holidays) which will increase by 1 day per year for the first five years of service The ability to earn additional holiday days through full attendance Mental Health First Aiders across the business, lets be there for each other! Career Development more »

Job summary The Countywide IT Service provides IT Services to NHS Organisations and their Partners across Gloucestershire. We seek an enthusiastic and energetic individual with integrity who has excellence and innovation key to their values. Courtesy and Collaboration are vital components of our service delivery. The successful candidate … will provide technical support in areas of service delivery, ensuring continuous improvement to services supporting business continuity. They will be required to work with all levels of IT Service staff, and to assist in the training and assessment of more junior staff. The service desk environment is … of data accuracy and that Incidents are monitored and escalation procedures invoked where necessary. This will include regular communication to customers to support continual service improvement. Main duties of the job o Provide a first point of contact for all IT issues o Work within Trust and department guidelines more »

Overview: As a Senior IT Problem Manager, you will be responsible for identifying, analyzing, and resolving IT issues to minimize business impact and enhance service quality. You will work closely with cross-functional teams to implement proactive problem management strategies and drive continuous improvement initiatives. The ideal candidate … will have extensive experience in financial services, with a strong background in IT Service Management (ITSM) and incident management. You should currently be a IT Problem Manager Relevant certifications such as ITIL Foundation, ITIL Practitioner, or Certified Problem Manager (CPM) are essential. Experience with ITSM tools such as … ServiceNow, Remedy, or HP Service Manager Key Responsibilities: Develop and implement proactive problem management strategies to identify and resolve recurring IT issues. Conduct thorough root cause analysis of major incidents and service disruptions to prevent future occurrences. Qualifications: Strong understanding of IT Service Management (ITSM more »

below. Person Specification Experience Essential Effective communication and influencing skills Strong presentation and facilitation skills Good systems and business analysis skills Extensive experience in management of systems staff Significant Problem management experience relating to software systems, Extensive experience as an NHS healthcare informatics professional Implementation experience in at … least one major clinical system Significant experience in application management of Millennium Broad understanding of NHS clinical and administrative processes. Desirable NHS data standards and reporting requirements Skills Essential Competence in ITIL Change and Problem management Significant technical ability on complex enterprise clinical systems. Keyboard or alternative computer … tools Qualifications Essential A relevant first-degree, or equivalent qualification or experience plus relevant post graduate qualification or experience ITIL green badge equivalent in service management Desirable PRINCE2 foundation equivalent in project management Management Diploma or equivalent Disclosure and Barring Service Check This post is more »

guidance spanning the full legal spectrum, from non-contentious advisory and transactional work, to all forms of commercial litigation. Our client is seeking a Service Desk 2nd Line Support Analyst who will report into the Service Delivery Manager. The IT Operations team is friendly and includes Service Delivery Management (incl. Service Desk), Infrastructure, and IT Security, spanning multiple sites across the UK. The work is diverse and interesting – no two days are alike, and there is an opportunity to get involved with the rest of the IT Operations teams, Solutions, Project Management, and … and desktop support. Onsite IT support within the Leeds office. Onsite leadership with Incident Management. Monitor the call queues and ensure that all targeted Service Levels are met. As needed, work with other analysts to provide initial triage of all calls into the Service Desk, ensuring that tickets more »

a creative attitude that can work as part of a team? Can you take ownership of assigned tasks, anticipate and identify potential issues and service improvements. Do you have experience of IT support, incident resolution and/or system management of secure IT solutions, IT infrastructures, application hosting … or components that contribute to IT service delivery? Do you want to collaborate and achieve together with committed people to be proud to work for a company that respects its people and is at the forefront of technology? We are looking for a Site Support Engineer to work on … site 5 days a week, Monday through to Friday with scope for out of hours support. You will be responsible for planning and guiding Service delivery, achieving required service levels and customer satisfaction. You will aspire to deliver impeccable service and controls costs. Your experience Be experienced more »

Job summary As member of the IT Service Centre team, reporting to the IT Application Support Team Leader, the post holder will assist in the provision of responsive, customer focussed service, providing routine 1st and 2nd Level IT Support to Trust users and stakeholders as directed. Working under … compliance with the National and local registration policies and procedures. Main duties of the job Under supervision, provide assistance and support within the IT Service Centre Team with a view to supporting an efficient and reliable IT Customer centric service to the Trust, utilising basic customer service skills in order to maximise positive customer experience. As directed provide "routine" first line & second line incident management and Request Fulfilment, via both the helpdesk telephone service and the online Self Service Portal. Have a detailed understanding of the RBAC and PBAC models to provide guidance more »

The primary objective of this role is to develop, deploy, maintain and improve the ServiceNow Service Management platform used by Capita to support its external customers and internal staff. The role requires you to work closely with team members, stakeholders, and end users to provide application development, customisation … and configuring solutions, scripting and taking this through the test and deployment process. The ServiceNow Developer will develop, deploy, maintain and improve the ServiceNow Service Management platform used by Capita to support its external customers and internal staff. The role requires you to work closely with team members … for: '€¢Experience working as a ServiceNow Application Support Engineer, carrying out system maintenance and upgrades.'€¢Experience of the CSM module.'€¢Experience with ServiceNow ITSM, Service Portal, Service Catalogue, CMDB, Performance Analytics and Reporting.'€¢Demonstrable knowledge of Domain Separation and RBAC controls.'€¢Excellent understanding of ServiceNow platform administration. About more »

Role: Service Desk Analyst Location: South Birmingham Salary: £33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and … technical issues from individual user concerns to widespread system outages. Your responsibilities will include: Providing 1st Line Support by promptly logging incidents into the service desk system. Managing 2nd Line Support tickets, leveraging your expertise to resolve issues escalated from the front-line support team. Ensuring smooth escalation processes … maintaining top-notch feedback and service quality. Collaborating closely with 1st Line Analysts, Service Desk Team Leader, and Development team to uphold service excellence. Deploying and maintaining software and hardware, including patches and hotfixes. Troubleshooting and managing MFD printers/scanners. Updating documentation areas such as Asset more »

working Our Healthcare client is looking for an IT Director to join them to work alongside C-level management. This pivotal role involves operational management, with overarching responsibility for the day-to-day running of the IT department, which comprises direct reports on the Senior Management Team (SMT … and approximately 90-100 dedicated professionals. The key focus of this role is to identify and improve processes, drive improvements, and ensure seamless IT service management. As the IT Director your key responsibilities will include; Operational Management: Oversee the daily operations of the IT department, ensuring efficiency and … effectiveness in all areas. Leadership: acting as a management consultant to the SMT, providing guidance and support to a department of around 100 staff members. Process Improvement: Identify areas of improvement within the department, develop and implement strategies to enhance processes and drive efficiency. Support to Exec management more »

managing the offboarding process for departing staff. Maintaining an asset registry and overseeing the lifecycle of user devices. Handling incidents and requests via the service management tool. Providing support for a diverse and continually evolving range of applications, software, and hardware. Upholding governance standards across all IT service management processes. Collaborating with management to comprehend and effectively coordinate issue resolution. Identifying recurring issues or service risks. Managing scheduled tasks for clients. Taking responsibility for faults, logically addressing them throughout their lifecycle. Logging incidents and faults, categorising andescalating them as necessary. CandidateProfile: ???? A minimum of … years' experience in a similar role,such as IT support or service/help desk. Previous hands-on and on-site experience. Proficiency in troubleshooting network issues at the user level. Familiarity with Microsoft 365 Admin, Microsoft EntraID, Intune MDM - MAM, Azure, Active Directory, Dell Computing, AndroidEnterprise, and WAN more »

UP3 is a dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals. We have a wealth of experience working both as customers of ServiceNow and as specialist consultants and have delivered solutions spanning nearly every aspect of … the platform. We are looking for experienced service professionals with a passion for driving an excellent customer experience, who can thrive in a rapidly growing, dynamic business with a huge emphasis on collaborating with our clients to help them deliver exceptional service. The role This role would suit an … experienced project manager in the technology sector, either with ServiceNow implementation experience or with a solid software project management background looking to transition into a career with ServiceNow. You will have a passion for process and technology and enjoy working with internal teams and customers to design solutions to more »

Role : Service Design & Transition Lead Location : London – hybrid working Salary : £70,000 - 75,000 + bonus + pension + LI + more We have a great opportunity with one of our global insurance clients to be a Service Design and Transition Lead. You’ll be joining at an … remain hands-on getting involved with a range of projects, whilst also managing and growing the team. The Role: Define and document the relevant service acceptance criteria with Delivery teams, ensure they are achieved, and perform QA on SD&T deliverables Direct engagement with several projects – the team currently … Identify any risks and influence key stakeholders to ensure these are addressed Review and aid the further development of the organisation's approach for Service Design, supporting the transition process and defining the acceptance criteria for transitioning new or significantly changed services into BAU operational support Promote and monitor more »

Role : Service Design & Transition Lead Location : London – hybrid working Salary : £70,000 - 75,000 + bonus + pension + LI + more We have a great opportunity with one of our global insurance clients to be a Service Design and Transition Lead. You’ll be joining at an … remain hands-on getting involved with a range of projects, whilst also managing and growing the team. The Role: Define and document the relevant service acceptance criteria with Delivery teams, ensure they are achieved, and perform QA on SD&T deliverables Direct engagement with several projects – the team currently … Identify any risks and influence key stakeholders to ensure these are addressed Review and aid the further development of the organisation's approach for Service Design, supporting the transition process and defining the acceptance criteria for transitioning new or significantly changed services into BAU operational support Promote and monitor more »

Well, the answer is simple. Our purpose is ‘Sharing the Joy of Italian Dining’ and we do this through our menu (our product), our service (our people) and our environment (our places). Serving a delicious range of food and drink, inspired by our time spent travelling the length … IT Services and Product Manager you will be responsible for ensuring a working BAU environment for all systems from an IT perspective, through Supplier Service reviews, managing releases of SaaS/PaaS/IaaS product upgrades and relevant firmware and hardware upgrades. By adhering to product and supplier roadmaps … line with outcomes Prepare for upcoming releases and product roadmaps for systems and supplied services, and implementing with internal stakeholders Organise and perform regular service reviews with suppliers to ensure smooth BAU support Work with IT 3rd Line Support Analyst to provide 3rd line support to internal teams and more »

Well, the answer is simple. Our purpose is ‘Sharing the Joy of Italian Dining’ and we do this through our menu (our product), our service (our people) and our environment (our places). Serving a delicious range of food and drink, inspired by our time spent travelling the length … IT Services and Product Manager you will be responsible for ensuring a working BAU environment for all systems from an IT perspective, through Supplier Service reviews, managing releases of SaaS/PaaS/IaaS product upgrades and relevant firmware and hardware upgrades. By adhering to product and supplier roadmaps … line with outcomes Prepare for upcoming releases and product roadmaps for systems and supplied services, and implementing with internal stakeholders Organise and perform regular service reviews with suppliers to ensure smooth BAU support Work with IT 3rd Line Support Analyst to provide 3rd line support to internal teams and more »

in the Warrington area that are seeking to add to their Operations/Desktop Team. They are dedicated to delivering a professional and polished service and a range of different products to their clients with the customers journey at the forefront of their work. Opportunity: My client is looking … The vision is that this individual with be a key member of the team assisting to embed and grow a ITIL based internal IT service management system and offering a wealth of experience to the more junior members of the team. Essential Skills: Ability to stay up to … Device Estate ensuring all assets remain compliant Assisting the Head of IT to embed ITIL based ethos throughout their current processes within the IT Service Management Systems Mobile Device Management for Apple and Android handsets as well as experience working with Dell and Apple desktop systems Acting more »

growth and strategic direction for SaaS Services. The SaaS Capability Lead will provide technical leadership, guidance, and expertise in the configuration, deployment, standardisation and management of SaaS based technologies and services. The SaaS Capability Lead will work closely with Group Technology, Architecture, Portfolio and Product Management teams to … and alignment to best practice. The SaaS Capability Lead will help shape a high performing standardised capability whose focus will be delivering capability for Service Delivery and through Project Delivery (Waterfall and Agile methodology). What you'll be doing Delivering strong technical leadership in advancing Group Functions SaaS … capability and delivery. Ensuring alignment to standards in quality, development lifecycle, security, service continuity, commercial outcomes, governance, policy, processes and tools. Developing and leading a high performing team, nurturing individual growth. Act as a mentor and coach to the team members, providing guidance on technical skills, career development and more »

7JR Salary : Competitive based on experience Contract : Permanent, Full Time Company Benefits: Pension Scheme, 31 days holiday (including Statutory), Extra holidays for length of service, Life Insurance, Profit Related Pay, Employee Assistance Programme, incentive scheme. You've probably not heard of ABC Mobility Group, but we are the holding … developing themselves alongside the business and IT objectives set by senior management. The role To support the IT team in providing a comprehensive IT service for The ABC Mobility Group to enable it to meet its company objectives and business targets. As IT Support Technician, you'll be responsible … time within work hours to develop their IT skills to upskill themselves alongside the growing use of technology in the organisation. Job Duties Jira Service Management - Investigating/Diagnosing/Resolving new & existing requests raised, Logging and management of problems/incidents and upkeep and creation of more »

a Technical Support Analyst to join our team. Reporting to the Technical Support Team Lead, you will be accountable for Incident, Change, Problem & Release management, providing technical analysis to Cargo related products, establish customer relationship and engage with them regularly. Responsibilities: Provide first level support through the effective management … s) Provide timely updates to the customer regarding the status of their queries and/or issues Manage Major Incidents by following major incident management process & communication (customers & internal management) Manage Service Desk tickets following ITIL guidelines as outlined in the Service Desk Call handling procedures … or improvements where required Assist GOC members assigned to IT related projects (medium/high profile) under the supervision of the Global Operations Centre Management Build and maintain relationships with key support teams and assignment groups within CHAMP Grow personal understanding of CHAMP’s portfolio of Products, GOC policies more »